Groupon Case Study - 2020

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Managing in the Digital World:

The Business of Merging "Groups" and "Coupons"

It comes as no surprise that the Internet has not only


helped advance traditional business models, but also
enabled entirely new kinds of business models. The
Web is more flexible than real-life society in many ways ,
changing how we communicate with friends and family,
changing how we work, and clearly changing the way we
shop for products and services. This flexibility is a cata-
lyst for the creation of a seemingly endless array of new
types of businesses or the reinvention of tried-and-true
business models of the past.
One example is the highly popular Web site Groupon,
which prompts consumers to get together with their
friends and family, to shop in groups, and buy in volume,
in order to benefit from higher discounts from national and FIGURE 2.1·
local businesses. Groupon's business model is to partner -The network effect is central to many innovative business models.
with established merchants looking to clear out seasonal
stocks or excessive supply, or to work with newer busi- Unfortunately, Groupon's inability to distinguish itself from
nesses looking to build a customer base. As the merchants others has so far resulted in lackluster financial performance.
sell higher volume, the cost per unit decreases (a! least While it is certain that high-volume group couponing will
continue to exist on the Internet, it is clear that the current
up to some point). This is where the "group" in G~oup~n
comes in· A deal only goes through when a certain, P - instantiation of Groupon's business model does not provide
· number of Groupon subscribers sign · up for a sustainable competitive advantage. Time will tell whether
determined
. reache d , everyone who signed up Groupon will be able to fine-tune its business model in order
It; once this number 1s
. Grou pon took the old- to have a lasting presence on the Web, or be another infa-
for the deal enjoys the lower pnce.
mous Internet failure like Pets.com, Webvan.com, MVP.com,
fashioned business model of using . cou pons to attract. cus-f
Kozmo.com, eToys.com, and countless others.
ff t and economies o
tomers, marrying the network e ec s w and highly After reading this chapter, you will be able to answer the
scale capabilities of the Internet to create a ne following:
successful business model (Figure 2 ·1). . ket and
. h oup-buying mar ' 1. How have information systems enabled new, interesting
Being an early player in t e gr . yed a first- business models like that of Groupon?
. h Groupon enJo
rapidly gaining market s are, G oupon has
·ts success, r 2. What are the key components of Groupon's current
mover advantage, but due t O I tors" around business model?
h "'mpersona
I
been cloned by numerous ot er ecided to buy up its
the globe. In 2010, the comp~ny d d most important, 3. How might Groupon leverage technology to
"clones" to reclaim its identity ~n ' kets in Europe strategically create a competitive advantage?

fast-track its expansion Into fo~eig~a:~;ated by buying Based on:


and Asia. Thanks to the expansion has over 45 million Anonymous.(n.d.). Benefits-Groupon.Groupon,Retrieved May15 ,from
1 2014
Its "wannabe" clones, Groupon now ·ii·on subscribers https://www.grouponworks.com/beneflts-of-advertlslng-with-groupon.
200 ml I Groupon. (201 4, April 29). In W!kiped/a, The Free Encyc/ope<Jia. Retriev
active customers and over rchants have been
May 16, 2014, from http://en.w1k1pedla.org/w/index.php?title::Groupon:~
Worldwide Over 650,000 different me dld=606284237.
. . s
featured with Groupon promotion ·

79

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