Modern Automotive Technology

CHAPTER (7)
SERVICE INFORMATION AND WORK ORDERS

'Dtcef;udk avhvmNyD;aemuf em;vnfwwfaNrmufrnft h aMumif;t&mawGuawmh

 Service Information awGukd em;vnfvmygrnf/
 Service Information awGuae vdck sifwht J ifazmfar;&Sif;udk qG,
J lwwfvmygrnf/
 Online Service Information awG&JhtusdK;aus;Zl;MuD;rm;yHkudk &Sif;Nywwfygrnf/
 Shop Work Order awGukd wGufcsufwwfNyD; toHk;NyKwwfvmygrnf/
 um;NyifzdkhtwGufvkt d yfaomtpdwt
f ydkif;awGudk rSmwwfygvdrfhrnf/

aemufqk;H ay:um;awGrSm tpdwt f ydkif;awG axmifeJhcsDNyD; assembly aygif;&meJhcsDNyD; yg0ifygonf/

tpdwt f ydkif;awmfawmfrsm;rsm;u wdwdusustvkyfvyk fzdkh vdt k yfygonf/ um;udk NyKNyifwht J cgrSm wdusrSkawGudk
vdu
k fem&ygonf/ um;NyKNyifolawGonf um;udk Nypfcsuf&SmNyD; NyKNyif&ef wduswJhenf;ynmqdik f&mtcsuftvuf
awGudk&&Sdzdkh vdt
k yfygonf/ Service Information awGu ta&;MuD;wJht&mawG Nzpfvmygonf/

7.1. Service Information

Service Information awGrSm um;udk b,fvkNd ypfcsuf&SmazG&r,f? b,fvkNd yKNyif&r,fqdkwm yg&Sdyg
onf/ step by step procedure awG? tao;pdwt f csuftvufawG? 'dkif,m*&rfawG? tpdwt f ydkif;awG&Jhtao;pdwf
yHkawG? trobleshooting chart awG? um;awG&Jh b,farmf',fqdk&if bmNzpfwwfw,f? b,ftydik f;ysufwwfw,f?
b,fvkNd yKNyif&r,fqdkwmudk tao;pdwf az:Nyxm;ygonf/ Service Information awGudk enf;ynmqdkif&mbmom
pum;Nzifh az:Nyavh&SdoNzifh avhvmolonf oauFwawG? qdv k &dk if;awGudk Munfhwwfzdkh? em;vnfzdkh vdt
k yfvSyg
onf/
[dtk &ifwek f;u Service Information awGudk pm&Gupf mwrf;taeNzifh &&SdEdkifygonf/ tJh'gawGudk
workshop manual, service manual vdkhac:NyD; procedure awG? diagnosis chart awG? tao;pdwt f csuft
vufawG? tpdwftydkif;awG&Jhtao;pdwyf HkawG? 0g,m'dkif,m*&rfawGESifh NyKNyifenf;awG tao;pdwyf g&Sdygonf/
tckacwfrSmawmh uGefysLwmNzifhtoHk;NyKaom Service Information awGudk toHk;NyKvmMuygonf/
Service Information awGudk uGefysLwmxJrSmxnfhNyD; toH;k NyKNcif;? Hard drive awG? CD-ROM or DVD awGeJh toH;k
NyKNcif;ESifh tifwmeufNzifh csdwfquftoHk;NyKwmawG &Sdvmygonf/

yHk(7-1) um;NyKNyifoal wGonf Service Information

awGudk &&Sdzdkh uGefysLwmudk toHk;NyKvmMuygonf/

um;xkwfvkyfoal wGonf olwdkhxkwv f kyfaomum;awGudk NyKNyif&mwGif tqifaNyap&ef dealership

service tNzpf tcsdefESifhwaNy;nD up-to-date diagnosis awG? NyKNyifyHkESifh xdef;odrf;yHkawGudk pOfqufrNywf Service
Information awG ay;aeygonf/ Online service information awGudk Identifix, Mitchell ESifh AllData wdhv k kd ukrÜPD
awGu tifwmeufuae um;axmifaygif;rsm;pGmtwGuf b,fvkNd yKNyif&rvJqdkwmawGudk NynfNh ynfhpHkpHk owif;ay;
Edkifygonf/ tJh'Durk ÜPDawGu OEM service information, factory-correct wiring diagrams, diagnostic
flowcharts, factory part numbers, components’s exact location ESifh technical bullentins awGudk NynfNh ynfhpHkpHk
owif;ay;Edkifygonf/
tcsdKh Online service awGu enf;ynmqdik f&maqmif;yg;awGpkpnf;xm;rSkawG? service information
awGESifhqufpyfonfhowif;awG? up-to-date diagnostic trouble codes awGudk pkpnf;az:Nyygonf/ um;NyKNyifwm
eJhygwfoufNyD; owif;awGudk vG,fulvsifNrefpGmNzifh wdwdusus&atmif vkyfaqmifay;Ncif; Nzpfygonf/

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 Modern Automotive Technology

yHk(7-2) uGefysLwmudk toH;k NyKNyD; Service Information awGudk vG,fuv

l sifNrefpGmNzifh wdwdusus&atmif vkyf
aqmifvmMuygonf/

7.2. Service Information Illustrations and Diagrams

Service Information awGrSm yHkawGESifhwuG &Sif;&Si;f vif;vif;ay;Ncif;onf em;vnfvG,fual pygonf/
tcsdKh Information awGrSmqdk&if yGef;pm;oGm;wmudk b,fvkw d kid f;wmrvJ? ypön;f topfvJwyf&mwGif b,fvdw k yf&r
vJ aocsmyg&Sdygonf/ tcsdKhyHkawGusawmh b,fvkw d nfaqmufxm;vJqdkwmudk yHkawGNzifh Nrifomatmif aocsmqGJ
um Nyxm;ay;ygonf/
vQyfppfqm;upfwkh?d ydkufaysmhvidk f;wdkhESifh [du
k f'a&mvpfvkdif;awGrSm diagrams awGNzifh aocsmNyoyg
onf/ tJh'D'dkif&m*&rfukMd unfNh yD; b,fvkid f;u b,fukdqufovJMunfEh dkifygonf/ vQyfppf'dkif&m*&rfawGMunfhNyD;
b,fvQyfppfMudK;u b,fvQyfppfypön;f udk csdwfqufovJ MunfEh dkifygonf/
av[me,fydkufaysmhawGudkvnf; b,fydkufu b,fuaeb,fudk qufo, G fwyfqifovJqkw d mudk
vacuum diagram udk Munfhum odEdkifygonf/ [du k f'a&mvpf diagram wGif [du k f'a&mvpfvkdif;awG b,fvkq
d uf
xm;vJ? qDawGb,fvdkpD;ovJ avhvmEdkifygonf/ b,fvw dk nfaqmufxm;ovJodrSmom ysufpD;rSkawGudk b,fvdk
Nyif&rvJ odEdkifrnf Nzpfygonf/ [du k f'a&mvpf diagram awGudk atmfw*dk D,mESifh yg0gpwD,m&ifawGrSm toH;k NyK&
ygonf/

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 Modern Automotive Technology

yHk(7-3) Service Information awGay;wm rwlwmawG avhvmMunfhyg/ ykH(A)wGif tpdwt f ydkif;awG b,fvkw d nf
aqmufxm;vJqdkwmudk exploded view Nzifh Nyxm;ygonf/ yk(H B)wGif tpdwt
f ydkif;awG b,fvkt d vkyfvyk fovJqdk
wmudk Nyxm;ygonf/ ykH(C)wGif wiring diagrams udk Nyxm;ygonf/

7.3. Service Information Abbrevitions

Service Information awGrSm twdkaumufpmvHk;awG oHk;avh&Sdygonf/ rsm;aomtm;Nzifh twdkaumuf
awGudk t&if&Sif;Nyavh &Sdygonf/

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 Modern Automotive Technology

yHk(7-4) SAE u todtrSwfNyKxm;wJh twdkaumufpmvHk;awG&Jh t"dyÜg,fawGyg/

7.4. Service Information Diagnostic Charts

Diagnostic charts or troubleshooting charts udk um;Nyifwt Jh cgrSm Nypfcsuf&SmazG&mwGif tqifhqifh
&SmazGenf;awGESifh rSefuefpGm aNz&Sif;wwfap&ef toH;k NyKygonf/ cufcJeJhNypfcsufawG&SmazG&mwGif Diagnostic charts
awGudk toH;k NyKoifhygonf/ NzpfavhNzpfx&SdaomNyóemawGukd b,fvkNd yif&rvJ vrf;nTefay;ygonf/ Diagnostic
charts av;rsdK;&SdNyD; tree, block, illustrated and component location wdkh NzpfMuygonf/
Tree diagnostic charts wGif logical sequence yg&SdNyD; b,ftydi k f;udk b,fvkpd Nyif&r,f? b,ftydik f;
udk ppfaq;prf;oyf&r,f ponfNzifh yg&Sdygonf/ Oyrm/ /um;[Gef;u tvkyfrvkyfawmhbl;qd&k if Tree diagnostic
charts wGif horn &JhzsLhudk ppfaq;&r,f yg&Sdygonf/ zsLhuaumif;ae&if [Gef;qDomG ;wJv h Qyfppf&JhyrmPudk wdik f;wm
Munfyh g/ Tree diagnostic charts wGif tay:uaeatmufukd ppfaq;oGm;&ygrnf/ aemufqHk; taNzxGufwht J xdyg/
Htun Myint Htay (M.E., Mechanical) Page 4
 Modern Automotive Technology

yHk(7-5) Tree diagnostic charts wGif logical sequence yg&SdNyD; b,ftydik f;udk b,fvpdk Nyif&r,f? b,ftydik f; udk
ppfaq;prf;oyf&r,f ponfNzifh yg&Sdygonf/
Block diagnosis chart wGif Condition, Possible Cause and Correction qdNk yD; aumfvo H ;Hk ckyg&Sdum
bmNzpfae&if NzpfEdkifwmu bmawG NyD;&if b,fvkNd yKNyifygqdkNyD; NzpfavhNzpfx&SdwmawGudk pkpnf;az:Nyygonf/
Oyrm/ /tif*sifwpfv;Hk u tylveG fuaJ er,fqk&d if Cause column &Jhxdwq f ;Hk rSm loss of coolant ul;vefhawG qH;k &SHk;
oGm;wmaMumifh Nzpf&wmygvdkh aNymygvdrfhrnf/ Check coolant level ul;vefht&nf&JhtNrifu h dk ppfaq;ygvdkh nTefMum;
ygvdrfhrnf/ tu,fí ul;vefhavsmhaewmawG&h if xyfNznhNf yD; a&wdik fuv D rHk vHk ppfaq;&ygrnf/ ul;vefht&nf&Jh
tNrifuh &Sdaew,fqdk&if aemufxyfzwfum qufNyD;ppfaq;NyKNyifoGm;&ygrnf/

yHk(7-6) Block diagnosis chart wGif Condition, Possible Cause and Correction qdNk yD; aumfvo H Hk;ckyg&Sdum
bmNzpfae&if NzpfEdkifwmu bmawG NyD;&if b,fvdkNyKNyifygqdkNyD; NzpfavhNzpfx&SdwmawGudk pkpnf;az:Nyygonf/
Htun Myint Htay (M.E., Mechanical) Page 5
 Modern Automotive Technology
Illustrated diagnosis chart wGif yHkawG? oauFwawG? pmvH;k awGNzifh prf;oyfppfaq;&rnfh vkyfief;pOf
udk az:Nyay;ygonf/ tif*sifwpfvk;H wGif tif*sif0dkify&ufqmuenf;ae&if Low Oil Pressure Nyaeygrnf/ Oyrm
tm;Nzifh Illustrated diagnosis chart wGif bmvkyf&r,f? bmNyD;&ifbmNyif&r,fqdkwmawGukd NyóemaNz&Sif;Edkifwht J
xd MunfEh dkifygonf/ 'DtrsdK;tpm; chart wGif bmNyif&rvJqdkwmudk aNymNyae&Hkomru b,fvkv d yk f&rvJqdkwmudk
yg oifNyay;aeygonf/
Component location chart wGif um;wGif&Sdaom trsdK;rsdK;aompuftpdwt f ydkif;awG&Jh wnfae&mudk
az:Nyay;ygonf/ 'DtrsdK;tpm; chart uae sensors, relays, fuses ESifhtNcm;tpdwt f ydkif;awG b,fae&mrSm&SdovJ
qdw
k m wdwdususNyay;aeygonf/
Tech Tip
tckaemufydkif;um;awGu pepfawGtrsdK;rsdK;aNymif;vJavh&SdwmaMumifh &Edkifwht
J ifazmfar;&Sif;awGudk MudKwifavh
vmxm;oifhygonf/ Oyrm/ /aevnfxrif;pm;em;csdefawGrSm armf',ftopfum;awG&Jh tifazmfar;&Sif;awGudk
avhvmxm;ygu wu,ftvkyfvyk fwht J cgrSm tqifaNyygvdrfhrnf/ aemufwcsdef vdktyfvkhd NyefMunfhcsifygu
vG,fuvl sifNrefapygonf/
7.5. Other Sources of Vehicle Information
uGefysLwmpepfyJNzpfNzpf? pmtkyfpmwrf;pepfyJNzpfNzpf um;&Jhudk NyKNyifppfaq;zdkh? NyóemtaNz&Smzdkh?
vdt
k yfwht
J ifazmfar;&Sif;&zdkhtwGuf tNcm; Sources awGuae &SmazGEdkifygao;onf/ tJh'gawGuawmh Owner’s
manual, flat-rate manuals ESifh Technical bulletins awG Nzpfygonf/

7.5.1. Owner’s Manual

Owner’s manual qdw
k m um;topf0,f&if um;xkwfvkyfolawGuay;aom pmtkyfNzpfygonf/ tJh'Dpm
tkyfwiG f um;&JhtaNccHtaMumif;t&mawGNzpfwhJ um;udk b,fvkpd ESdk;&rvJ? um;udk b,fvdkxdef;odrf;&rvJ? um;wGif
toHk;NyKaomt&nfawGtrsdK;tpm; (bmtif*sif0dkifrsdK;oHk;w,f)? t&nfyrmP (tif*sif0dkifb,fESvw D mxnf&h r,f)?
um;rSmygwJhypönf;awG b,fvt dk oH;k NyK&ovJ a&;xm;ygonf/

7.5.2. Flat-Rate Manual

Flat-Rate Manual wGif trsdK;rsdK;aomum;tpdwftydi k f;awG NyKNyifzdkhtwGufMumcsdefawGudk pkpnf;az:Ny
xm;ygonf/ Flat-Rate Time wGif um;Nyifow l pfa,mufu um;&JhysufpD;aewJhtydkif;NyKNyifcsdefudk a,bk,stm;Nzifh
NyKpkxm;ygonf/ um;0yfa&Smah wGrSm um;udk NyKNyifcwGufcsufwht J cgrSm Flat-Rate Time udk toH;k NyKNyD; wGufyg
onf/ Flat-Rate Time udk 0yfa&Smh&Jh wpfem&Dtvkyform;cESifhaNrSmufygu um;Nyifc&ygonf/ Flat-Rate Manual
udk toH;k NyKNyD; um;rNyifcifrSm b,favmufusrvJ cefhrSef;wGufcsufygonf/ wu,fum;Nyifcuawmh um;udk NyD;
atmifNyifNyD;rSom xyfwu G fygonf/ um;ydkif&Sifodap&ef b,favmufusrvJ cefhrSef;ay;Ncif; Nzpfygonf/

7.5.3. Technical Bulletins

Technical Bulletins wGif tcsdefESifhwaNy;nD aNymif;vJaeaomenf;ynmawGtaMumif;? rsm;aomtm;
Nzifh NzpfavhNzpfx&Sdaom Nyóemrsm;? tNcm;tifazmfar;&Sif;awG yg0ifygonf/ rsm;aomtm;Nzifh pdf zdkifawGNzifh Nzefh
csDygonf/

7.5.4. Online Resources

um;enf;ynmESifhygwfoufNyD; 0uffqku d af wGawmfawmfrsm;rsm; &Sdygonf/ International Automotive
Technicians Network (iATN) uJo
h h0dk ufqdkufuawmh EdkifiHaygif;pHku um;ynm&SifawGeJhcsdwfqufxm;NyD; um;enf;y
nmawG zvS,fzdkh? enf;ynmawGrQa0zdkh toH;k NyKygonf/

yHk(7-7) tifwmeufuawmh tzdk;wefaom tifazmfar;&Sif;t&if;t

Nrpf Nzpfygonf/ International Automotive Technicians
Network (iATN) uJho0 dkh ufqdkufuawmh um;ynm&SifawG enf;ynm
Nzefha0&m 0ufqdkufNzpfygonf/

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 Modern Automotive Technology
7.6. Work Orders
Work orders qdkwm um;NyKNyifou l um;udk bmawGNyKNyifay;r,fqdkwmudk rSwfwrf;wifxm;wJh
pm&Guyf HkpHazmifNzpfygonf/ um;ydkif&Sifu usoifhaiGay;&rnfh Invoice yHkpHtNzpftoHk;NyKwmvJ &Sdygonf/

7.7. Decoding the Vehicle Identification Number

Vehicle Identification Number qdwk m um;&Jh'ufbw
k f (odh)k um;wHcg;zGifhwJhae&mwGif aocsma&;om;
cwfESdyfxm;aom pmvHk;q,fhckESpfvHk;ygwJheHygwfwpfck Nzpfygonf/ tJh'DeHygwfonf um;twGuf udk,fydkifeyH gwfNzpf
NyD; Service Information &&eftoHk;NyKygonf/

yHk(7-8) Vehicle Identification Number wGifyg0ifaom pmvHk;wdkif;onf t"dyÜg,f&Sdygonf/

Vehicle Identification Number onf tvGefta&;MuD;NyD; toH;k 0ifomtifazmfar;&Sif;awGudk &apyg

onf/ tJh'DeHygwfow d meJh bmtif*siftrsdK;tpm;toHk;NyKxm;w,f? b,f transmission trsdK;tpm;toHk;NyK
xm;w,fqw dk mudk odEdkifygonf/ tJh'DeHygwfukd rSwyf HkwifwmawG? Nyefvnf&SmazGwmawGESifh tmrcHaMu;udpöawGrSm
toHk;NyKygonf/ um;NyKNyifolawGtaeNzifh um;&Jhpy,f&mywfrSm&mawG? odrf;qnf;&mawGrSm VIN eHygwfudk toHk;NyK
Edkifygonf/

Htun Myint Htay (M.E., Mechanical) Page 7