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    Bo Gyi
    The document is an email from Tan Puay Tze to Arjan Kramer at DAF Trucks requesting a goodwill warranty claim for a truck's injectors. It details that the truck experienced loss of power issues which were diagnosed as low compression injectors. Six injectors were replaced over two repair attempts but the warranty had expired. Tan is requesting goodwill support for the claim.

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    Sample Test

    Uploaded by

    Bo Gyi
    30 views4 pages
    The document is an email from Tan Puay Tze to Arjan Kramer at DAF Trucks requesting a goodwill warranty claim for a truck's injectors. It details that the truck experienced loss of power issues which were diagnosed as low compression injectors. Six injectors were replaced over two repair attempts but the warranty had expired. Tan is requesting goodwill support for the claim.

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    The document is an email from Tan Puay Tze to Arjan Kramer at DAF Trucks requesting a goodwill warranty claim for a truck's injectors. It details that the truck experienced loss of power issues which were diagnosed as low compression injectors. Six injectors were replaced over two repair attempts but the warranty had expired. Tan is requesting goodwill support for the claim.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    30 views4 pages

    Sample Test

    Uploaded by

    Bo Gyi
    The document is an email from Tan Puay Tze to Arjan Kramer at DAF Trucks requesting a goodwill warranty claim for a truck's injectors. It details that the truck experienced loss of power issues which were diagnosed as low compression injectors. Six injectors were replaced over two repair attempts but the warranty had expired. Tan is requesting goodwill support for the claim.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    8/31/22, 10:17 AM Mail - SCM Customer Care - Outlook

    Re: Warranty Claim for Injectors, Chassis SK045386 (PC87U). Mileage: 180,861 km.
    Tan Puay Tze <[email protected]>
    Thu 8/4/2022 10:57 AM
    To: SCM Customer Care <[email protected]>;Htun Lin Soe <[email protected]>
    Cc: Than Than Aye <[email protected]>;Yeo Oon Hoe <[email protected]>
    Hi Kyaw and Htun Lin,

    This is the sample of how I have written a mail to DAF for warranty claim.

    This mail includes the Data from Davie:


    1. Actual day Session Report and DTC fault codes
    2. Davie Injector Compression Test Report
    3. Davie Injector Evaluation Report

    Hope both of you understand why i needs all these important details for claim.

    Any doubt, please ask me and Mr. Yeo.


    Thank you.

    Regards,
    Pat.

    Get Outlook for Android

    From: Tan Puay Tze <[email protected]>

    Sent: Wednesday, 3 August 2022, 6:34 pm

    To: Arjan Kramer <[email protected]>

    Cc: Than Than Aye <[email protected]>; Yeo Oon Hoe <[email protected]>; Irin
    Chen <[email protected]>; Rachel Lee <[email protected]>; Yian Lee
    <[email protected]>; Kaung Pyae Sone <[email protected]>

    Subject: Warranty Claim for Injectors, Chassis SK045386 (PC87U). Mileage: 180,861 km.

    Good day, sir, Mr. Arjan,


     
    On 25th April' 22, Chassis 045386 (PC87U) was sent in by customer due Multiple Warning
    appeared on the instrument cluster. The complaints were about Engine has significantly
    suffered loss of power and during driving and sudden engine stalled, gear switch was between
    1, 2 and 3 not smoothly transited.
     
    1. Check on P1519 AdBlue level – no issue found after replenishment of AdBlue – DTC
    fault cleared.
    2. Check on P1727 VTG Turbocharger – no issue found after contact cleaning on
    Turbocharger Actuator – DTC fault cleared.
    3. Check on P3877 NOx Sensor bef. CAT. – no issue found after Wriggling test perform on
    wiring connection from Sensor to ECU D420 and Sensor was replaced. - DTC fault
    cleared.

    https://outlook.office.com/mail/inbox/id/AAQkAGM0NzYwOGM1LTY3ZTgtNDM2Zi1hZjE1LTE2OWE2NDJmMWZhZQAQAA%2B53HgaUkNFssBIn%2… 1/4
    8/31/22, 10:17 AM Mail - SCM Customer Care - Outlook

    4. Found injector No. 1 and No. 2 were having low compression pressure rate during
    Compression Test and also observed that the UBD – Un-Balanced Data Values fell on
    Cylinders’ 1, 2 and 6. Managed to swap Injector No. 1 with No. 6 for testing and injectors
    were programmed in sequence. Compression test done found not issues with new injector
    installed on No. 6 injector – Vehicle has returned to customer.

     
    5. On 11th May’ 22, Driver complained again on similarity of loss of power and has sent back
    for diagnosis.
    6. Compression test was conducted and observed – Injector No. 2 was found with under-
    rated compression rate and with under-rating UBD values fell on Cylinders 1 & 3. Since
    last replacement of injector was no. 6, workshop team decided to replace the rest of the 5
    Injectors.

    https://outlook.office.com/mail/inbox/id/AAQkAGM0NzYwOGM1LTY3ZTgtNDM2Zi1hZjE1LTE2OWE2NDJmMWZhZQAQAA%2B53HgaUkNFssBIn%2… 2/4
    8/31/22, 10:17 AM Mail - SCM Customer Care - Outlook

     
    7. Replacement of 5 injectors done and completed sequential programming. Tested on
    Injectors’ Evaluation, with results shown as below. No abnormalities of under-rated (
    negative rpm values) spikes of rpm were found after the replacement of injectors. ( Total
    no. of Injectors replaced: 6 for 2 occurrences )

    8. Vehicle went out for Test drive about 40 minutes – no occurrences of loss of power being
    observed. DTC faults were all cleared and vehicle has returned to the customer.
    Henceforth, we would like to seek your kind support in providing us a Goodwill claim for which,
    we are not able to claim under the normal warranty as, the 2 years warranty period has expired
    since 26th March 2018.
     
    Thank you very much, sir.

    https://outlook.office.com/mail/inbox/id/AAQkAGM0NzYwOGM1LTY3ZTgtNDM2Zi1hZjE1LTE2OWE2NDJmMWZhZQAQAA%2B53HgaUkNFssBIn%2… 3/4
    8/31/22, 10:17 AM Mail - SCM Customer Care - Outlook

     
    Regards,
    Pat.
     
     

    https://outlook.office.com/mail/inbox/id/AAQkAGM0NzYwOGM1LTY3ZTgtNDM2Zi1hZjE1LTE2OWE2NDJmMWZhZQAQAA%2B53HgaUkNFssBIn%2… 4/4

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