Bam 006 Sas 3

BAM 006: Business Communication
Module #3 Student Activity Sheet
Name: _________________________________________________________________ Class number: _______
Section: ____________ Schedule: ________________________________________ Date: ________________
Lesson title: Non-verbal Communication in Business Materials

Communication Students’ activity sheets
Learning Targets: References
At the end of the module, students will be able to: IT and Business Process
1. Identify the barriers to business communication Association of the Philippines.
2. Differentiate verbal from non-verbal barriers Business Communication Teacher’s
Guide. 2013
3. Constructing and analyzing scenarios illustrating business
communication barriers
A. LESSON PREVIEW/REVIEW
Introduction
What are the barriers to business communication?
Verbal Nonverbal
B. MAIN LESSON
Content Notes
A. Read and understand the diagram.
This document is the property of PHINMA EDUCATION

B. Understand the short text. Highlight important terms and details
Non-Verbal Communication
Nonverbal messages are typically more spontaneous than verbal messages.

The Mehrabian model shows that only 7% of the meaning communicated by most messages
comes from the verbal portion, with the remaining 93% (55% body language, and 28% Voice- tone,
pitch, etc.) being conveyed nonverbally.
Nonverbal communication is the oral and non-oral messages expressed by other than linguistic
means.
It includes messages transmitted by vocal means that don’t involve language – sighs, laughs, and
other utterances.
Examples of non-verbal communication:
Body movement or gestures, including small and unintended movements may mean something
to other people.
Physical appearance also means a lot. Are you dressed formally or informally, neatly or sloppily?
The color of your attire also sends out a message.
Your voice can mean boredom, excitement, doubt, certainty etc.
Touch communicates a lot. But this is something that should be avoided in the workplace.
Space and territory include one’s position and distance while communicating with someone.
The time spent to communicate may also be interpreted in many ways. Example: When one
spends only a minute or two, it may be interpreted as rushing or in hurry and this could further
mean either urgency or the communication is unimportant.

Skill-building 1
What can you read in their body language? What message do they show?
1 2 3
1. ______________________________________________________________________________________________________
________________________________________________________________________________
2. ______________________________________________________________________________________________________
________________________________________________________________________________
3. ______________________________________________________________________________________________________
________________________________________________________________________________

Check for Understanding
Answer the questions below
1 2
A B
A B
A B
4. Describe the handshakes of both pictures. Which picture shows more disgust or uncomfortable? What
non-verbal is evident?
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
5. Describe the man on the right in both pictures. Which picture shows that the man on the right is giving
more attention? What non-verbal is evident?
_____________________________________________________________________________________________________

_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
6. Do the clothes have different effect on the man? Which person would look more formal? What non-
verbal is evident?
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
🗹Check your answers using the Key to Corrections found in the last pages of this SAS. Give yourself 1 point
for each correct answer. Write your score here: _____
C. LESSON WRAP-UP
Thinking about Learning
1. What one question you still have?
2. What activities did you like? Why?
3. What kind of activities help you learn better?
___________________________________________________________________________________________

FAQs
1. Is sign language non-verbal communication?
NO! Since non-verbal is the oral and non-oral messages expressed by other than linguistic
approaches, this rules out not only written words but also sign language, since sign language has a
linguistic interpretation or correspondence.
2. Why could the voice be non-verbal?
There is more to our voice than what we say. For instance, we can say “I’m not mad”, but the volume
of our voice may say otherwise. Remember, how we say things could either support or negate what
we say.
KEY TO CORRECTIONS
Skill Building 1
1. <The woman is confused.> Explanations may vary

2. <The man is confident.> Explanations may vary
3. <The woman is skeptic> Explanations may vary
1. <Picture A> Explanations may vary


Bam 006 Sas 3

Uploaded by

Copyright:

Available Formats

Bam 006 Sas 3

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Bam 006 Sas 3

Uploaded by

Copyright:

Available Formats

BAM 006: Business Communication

Module #3 Student Activity Sheet

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Lesson title: Non-verbal Communication in Business Materials

What are the barriers to business communication?

A. Read and understand the diagram.

This document is the property of PHINMA EDUCATION

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

B. Understand the short text. Highlight important terms and details

Nonverbal messages are typically more spontaneous than verbal messages.

Examples of non-verbal communication:

The color of your attire also sends out a message.

Your voice can mean boredom, excitement, doubt, certainty etc.

mean either urgency or the communication is unimportant.

This document is the property of PHINMA EDUCATION

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

This document is the property of PHINMA EDUCATION

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Check for Understanding

Answer the questions below

more attention? What non-verbal is evident?

This document is the property of PHINMA EDUCATION

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Thinking about Learning

1. What one question you still have?

2. What activities did you like? Why?

3. What kind of activities help you learn better?

This document is the property of PHINMA EDUCATION

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

1. Is sign language non-verbal communication?

2. Why could the voice be non-verbal?

1. <The woman is confused.> Explanations may vary

1. <Picture A> Explanations may vary

This document is the property of PHINMA EDUCATION

You might also like

Name: ___________________________________________________________ Class number: _

Section: Schedule: ____________ Date:

Name: ___________________________________________________________ Class number: _

Section: Schedule: ____________ Date:

Name: ___________________________________________________________ Class number: _

Section: Schedule: ____________ Date:

Name: ___________________________________________________________ Class number: _

Section: Schedule: ____________ Date:

Name: ___________________________________________________________ Class number: _

Section: Schedule: ____________ Date:

Name: ___________________________________________________________ Class number: _

Section: Schedule: ____________ Date: