ALL INDIA INSTITUTE OF MEDICAL SCIENCES GORAKHPUR

(An Autonomous body under MoHFW, Govt. of India)

TENDER ENQUIRY DOCUMENT

Advertised Tender Enquiry No. : AIIMS/Admn/Kitchen/2022-23/4/17

Tender for Patient Diet Services on

Brief Description of Goods : Outsourcing basis at AIIMS Gorakhpur
 NOTICE INVITING TENDERS

ALL INDIA INSTITUTE OF MEDICAL SCIENCES GORAKHPUR - 273008

(An Autonomous body under MoHFW, Govt. of India)

TWO-BID System e –TENDER

On behalf of Director, All India Institute of Medical Sciences, Gorakhpur (AIIMS Gorakhpur), invites electronic
online bids ( e-Tender) through website of AIIMS, Gorakhpur www.aiimsgorakhpur.edu (for ref. only) and
CPPP web site https://eprocure.gov.in/eprocure/app under Two Bid system (Part I :Techno commercial bid &
Part II: Price Bid or BOQ) from reputed, experienced and financially sound Service providers for “Patient
Diet Services on Outsourcing basis at AIIMS Gorakhpur”. Manual bids shall not be accepted.

AIIMS, Gorakhpur request bidders to quote in line with tender documents uploaded & submit the offer
on our e-portal https://eprocure.gov.in/eprocure/app.
Upload of Tender: Tenderers are advised to download Notice Inviting Tender along with other tender
documents and submit the declarations and tender documents along with clear scanned copies of
requisite documents to substantiate the claim towards their credentials while the tender shall be
submitted online in soft copy on our e-tendering portal.
All interested bidders have to submit techno commercial bid (Part I) & Price Bid (BOQ) (Part II) strictly
in the tender format available online on e-portal. No other form of bid shall be accepted and the tender
shall be summarily rejected. Bids shall be digitally signed and uploaded by someone legally authorized
and competent on behalf of his firm / company and relevant documents w.r.t. the same to be uploaded
along with the bid by the bidders.
Earnest Money Deposit has to be submitted as per NIT /Tender instructions before the due date and
time of tender techno commercial bid opening , failing which the bid shall be liable for rejection.

For & on behalf of

Executive Director, AIIMS, Gorakhpur
Administrative Officer
AIIMS Gorakhpur
1. Online electronic bids (e-tenders) under two cover systems are invited on behalf of Director, All India
Institute of Medical Sciences, Gorakhpur (AIIMS Gorakhpur) bid system (Techno-Commercial Bid and
Financial Bid) from reputed, experienced and financially sound Manufacturer/Direct Importers for
“Tender for Patient Diet Services on Outsourcing basis at AIIMS Gorakhpur”. Manual bids shall
not be accepted. The Bidder submit bids all the documents only Online.
2. Tender documents may be view and downloaded from the website of AIIMS, Gorakhpur
www.aiimsgorakhpur.edu (for reference only) and Central Public Procurement Portal
https://eprocure.gov.in/eprocure/app as per the schedule as given in CRITICAL DATE SHEET as Point No. 4
of NIT.
The bid is to be submitted online only on https://eprocure.gov.in/eprocure/app up to the last date and
time of submission of bids.

3. Type of Tender: Open Tender –Two-Bid System.

4. Critical Date sheet :

S.No Particulars Date & Time

(i) Published Date 22.04.2022

(ii) Bid Document Download / Sale Start Date 23.04.2022

(iii) Bid Submission Start Date 01.02.2022

(iv) Bid Document Download / Sale End Date 15.05.2022

(v) Seek Clarification Start Date 23.04.2022

(vi) Seek Clarification End Date 29.04.20222

(vii) Bid Submission End Date 16.05.2022

(viii) Bid Opening Date 17.05.2022

(ix) Price Bid Opening Date & Time Cover-II Date & time to be intimated later
 All India Institute of Medical Sciences, Gorakhpur
Kurnaghat, Gorakhpur, U.P., India – 273008

Website: ww.aiimsgorakhpur.edu.in

DISCLAIMER

This tender is not an offer by the All India Institute of Medical Sciences, Gorakhpur,
but an invitation to receive offer from bidders/firm/agency etc. No contractual obligation
whatsoever shall arise from this tender process unless and until a formal contract is signed
and executed by duly authorised officers of AIIMS, Gorakhpur with the selected
bidder/firm/agency.
 I. Other Terms and Conditions

1. Earnest Money:-

S.No. Name of the Items EMD

1. Tender for Patient Diet Services on Outsourcing ₹ 6,00,000/

basis at AIIMS Gorakhpur

Earnest money (i.e.₹ ₹ 6, 00,000) by means of a Bank Demand Draft/ FD, a

scanned copy to be enclosed. It is also clarified that the bids submitted without earnest
money will be summarily rejected. The DD/FD may be prepared in the name of "All India
Institute of Medical Sciences, Gorakhpur (AIIMS GORAKHPUR)". The EMD cost must
reach at office of administrative officer, AIIMS, Gorakhpur before opening of tender.

i) No request for transfer of any pervious deposit of earnest money or security deposit
or payment of any pending bill held by the AIIMS Gorakhpur in respect of any previous
supply will be entertained. Tenderer shall not be permitted to withdraw his bid or modify
the terms and conditions thereof. In case the tenderer fail to observe and comply with
stipulations made herein or backs out after quoting the rates, the aforesaid amount of
earnest money will be forfeited.
ii) Tenders without Earnest Money or Tender cost will be summarily rejected.
iii) No claim shall lie against the AIIMS Gorakhpur in respect of erosion in the value or
interest onthe amount of EMD.

iv) If MSE firm is registered with following agencies for tendered item then they are
exempted for submission of EMD.

a. District Industries Centers.

b. Khadi & Village Industries commission.
c. Khadi & Village Industries Board.
d. Coir Board.
e. Small Industries Corporation (NSIC).
f. Directorate of handicraft & Handlooms.
g. Any other body specified by Ministry of MSME (Ministry of Micro, Small & Medium
Enterprises). If MSE’s who are interested in availing these benefits will have to
attach with their offer the proof of their beings MSE‟s registered with any of the
above mentioned agencies.

V) The earnest money will be returned/refund to the unsuccessful tenderers after the
tender is decided.
vi) EMD should remain valid for a period of 90 days beyond the final bid validity period.
When the tenderer agrees to extend the validity of bid, he shall also extend the validity of
EMD suitably.
2. Eligibility: - The firm must have valid food license certificate issued on or before date of
issuance of GeM-tender.
A. The firms/ agencies should have at least three years’ experience of providing Patient Kitchen
services to at least 500 bedded State Govt. Hospital/ Central Government Hospitals along with
a certificate from the agency where the job was carried out.
Experience
I. Bidder should have experience of providing the patient Diet services at 500 bed
government Hospital of the value of one order of minimum Rs 2.4 Cr. or two orders of
minimum of Rs. 1.5 Cr. each or 3 orders of Minimum Rs. 1.2 cr. each in last three
financial years.
B. AIIMS Gorakhpur is premier institute for medical education and healthcare system, so highest
level of quality of food is required to be served every day. For this reason, it is mandatory for
bidders to have at least 1 Dietician (with 2 Years Degree from recognized Institute/University
in India) on his role before the date of publication of this tender. His/her name should be
reflected in EPF/ESI Challan.
C. The firms/ agencies must have average annual average turnover of Rs 3 Crore during the last
three years as per their audit books of accounts/Tax Returns.
D. A firm having any suit/criminal case pending against its proprietor / Partner or any of its
Directors (in case of Pvt. Ltd. Company) or having been earlier convicted for violation of
PF/ESI/Minimum Wages Act or any other laws in force shall also not be eligible.
E. Bid should be complete, covering the entire scope of job and should confirm to the General,
and Special Conditions indicated in the bid documents. Incomplete and non-confirming bids
will be rejected outright.
F. The bidder must have valid labour license.
G. Bidder should have Valid ISO 9001 & 22000 Certificate with audit report certified by IAF. The
issuance and audit report date should be prior to the date of publication of this tender.
H. The Bidder must have at least 40 employees on his role. Timely submission of challan of EPF &
ESI is mandatory to be uploaded in technical bid. Bidder with default and delay in payment of
EPF & ESI may be rejected during technical evaluation.
I. The bidder must have solvency of at least Rs. 50 Lakh.
J. No Joint Venture/ Consortium is allowed to participate in the Tender Process.
K. Must have Certificate for registration with income tax, GST, EPF, ESI, Labor License.
L. To meet the Eligibility and Essential Qualification Criteria, the Bidders should furnish the
following as per Bidding Document: -

1) Required Bid Security (Amount, validity etc.)/ Exemption documents uploaded

and hard copy of original furnished by due date & time.
2) Tender Acceptance Form (signed & stamped).

M. The Bidders are required to have upload the above documents as mentioned in para 2 to
4 along with the Techno-commercial Bid, to meet the Eligibility and Essential Qualification
Criteria, failing which their bids shall be summarily rejected and will not be considered
further for evaluation.
N. MSME bidders will be exempted from providing Experience as per Govt. of India
guidelines.

O. L1 bidder will have to established local office within one month of award of contract.
3. Annual Rate Revision

A. The Basic rates quoted are fixed. GST as per actual will be applicable and paid extra.
B. Rate Revision of contracted basic rate f o r P a t i e n t D i e t will be considered for revision
on annual basis from the date of Contract, as per the following formula:
a. 50% weightage for monthly Wholesale Price Index (WPI) of “All Commodities” and
b. 50% weightage for monthly Wholesale Price Index (WPI) for “Food Articles”
c. These indices will be taken from the Website of Ministry of Commerce & Industry,
Department of Industrial Policy & Promotion (DIPP) i.e.: http://eaindustry.nic.in/home.asp
4. Signing of Tender:
All the duly filled/completed pages of the tender should be given serial /page number
on each page and signed. The individual signing the tender or other documents connected
with contract must specify whether he sign as:
a) A sole proprietor of the concern or constituted attorney of such sole proprietor;
b) A partner of the firm, if it is a partnership firm in which case he must have authority to
execute the contracts on behalf of the firm and to refer to arbitration disputes
concerning the business of the partnership either by virtue of the partnership
agreement or by a powerof attorney duly executed by the partners of the firm.
c) Director or a principal officer duly authorized by the Board of Directors of the
Company, if it is a company.
d) In case of partnership firms, a copy of the partnership agreement or general power of
attorney duly attested by a Notary Public should be furnished on stamped paper duly
sworn or affirmed by all the partners admitting execution of the partnership agreement
or the general power of attorney. The attested copy of the certificate of registration of
firm should also be enclosed along with the tender.
e) In the case of partnerships firm, where no authority to refer disputes concerning
the business of partnership firm has been conferred on any partner, the tender and
all other related document must be signed by all partners of the firm.
f) A person signing the tender form or any document forming part of the tender on
behalf of another person should have an authority to bind such other person and if,
on enquiry it appears that the person so signing had no authority to do so, AIIMS,
Gorakhpur may without prejudice, cancel the contract and hold the signatory liable
for all costs, consequences and damages under the civil and criminal remedies
available.
g) The tenderer should sign and affix his firm’s stamp at each page of the tender and
all its annexure as the acceptance of the offer made by tenderer will be deemed as a
contract and no separate formal contract will be drawn. NO PAGE SHOULD BE
REMOVED/ DETACHED FROM THIS NOTICE INVITING TENDER.
5. Performance Guarantee Bond:

a. The successful bidder shall have to submit a performance guarantee (PG) within 30
days from the date of issue of Letter of Award (LOA). Extension of time for submission of
PG beyond 30 days band up to 60 days from the date of issue of LOA may be given by the
competent authority to sign the contract agreement, however a penal interest of 15%
per annum shall be charged for the delay beyond 30 days. i.e., 31st day after the date of
issue of LOA. In case of the contract fails to submit the requisite PG even after 60 days
from the date of issue of LOA the contract shall be terminated duly forfeiting the EMD
and other dues if any payable against the contract. The failed contractor shall be
debarred from participating in re-tender (if any) for that item. Performance Guarantee
Bond is mandatory.
b. Successful Service Provider firm should submit performance guarantee as prescribed
in favour of “AIIMS, Gorakhpur” and to be received in the Administrative office
Gorakhpur Pin 273008 before the date of commencement of services or 30 days from
the date of acceptance of the purchase order, whichever is earlier. The performance
guarantee bond to be furnished in the form (as per form C) of Bank Guarantee as per
given Proforma of the tender documents, or in the form of FDR for an amount covering
3% of the contract value (Annual).
c. The Performance Guarantee should be established in favor of “AIIMS Gorakhpur”
through any Schedule Bank with a clause to enforce the same on their local branch at
Gorakhpur.
 d. Validity of the performance guarantee bond shall be for a period of 60 days beyond entire
contract period

6. Penalty:
If the service provider fails to deliver and place any or all the items or
perform the service by the specified date as mention in purchase/work order, penalty
at the rate of 0.5% per week of the delayed value of goods subject to the maximum of
10% of delayed goods value will be deducted.

7. Validity of the bids:

The bids shall be valid for a period of 180 days from the date of opening of the
tender. This has to be so specified by the tenderer in the commercial bid which may be
extended, if required.
8. Right of Acceptance:
AIIMS, Gorakhpur reserves the right to accept or reject any or all
tenders/quotations without assigning any reason there of and also does not bind itself
to accept the lowest quotation or any tender. AIIMS, Gorakhpur also reserves the rights
to accept all the items in the given tender or only part of it in any given schedule
without assigning any reason.
9. Communication of Acceptance:
AIIMS, Gorakhpur reserves all right to reject any tender including of those
tenderers who fails to comply with the instructions without assigning any reason
whatsoever and does not bind itself to accept the lowest or any specific tender. The
decision of this Institute in this regard will be final and binding.
10. Expiry Period:
Items which are mentioned in Annexure- I should have a minimum expiry of 1 year
from the date of supply.
11. Duration of Contract:
The duration of Rate Contract for Catering Services shall be three years, which
may be extendable for another yearly basis by mutually agreed demand by Executive
Director AIIMS, Gorakhpur.
12. Force Majeure Clause:
If, at any time during the subsistence of this contract, the performance in whole or in
part by either party of any obligation under this contract is prevented or delayed by
reasons of any war or hostility, act of public enemy, civil commotion, sabotage, fire, floods,
exception, epidemics, quarantine restriction, strikers lockout or act of God (hereinafter
referred to as events) provided notice of happening of any such eventuality is given by
party to other within 21 days from the date of occurrence thereof, neither party hall by
reason of such event be entitled to terminate this contract nor shall either party have any
claim for damages against other in respect of such non-performance or delay in performance
and deliveries have been so resumed or not shall be final and conclusive.
Further, that if the performance in whole or in part of any obligation under this
contract is prevented or delayed by reason of any such event for a period exceeding 60 days,
AIIMS, Gorakhpur party may, at least option to terminate the contract.

13. Insolvency etc.:

In the event of the firm being adjudged insolvent or having a receiver appointed
for it by a court or any other under the Insolvency Act made against them or in the case of
a company the passing any resolution or making of any order for winding up, whether
 voluntary or otherwise, or in the event of the firm failing to comply with any of the
conditions herein specified AIIMS, Gorakhpur shall have the power to terminate the
contract without any prior notice.

14. Breach of Terms and Conditions

In case of breach of any terms and conditions as mentioned above, the
Competent Authority, will have the right to cancel the work order / job without assigning
any reasons thereof and nothing will be payable by AIIMS, Gorakhpur. In that event the
security deposit shall also stand forfeited.
15. Arbitration:
If any difference arises concerning this agreement, its interpretation on payment to
the made there under, the same shall be settled out by mutual consultation and
negotiation. If attempts for conciliation do not yield any result within a period of 30 days,
either of the parties may make a request to the Director, AIIMS, Gorakhpur to settle the
dispute by Sole Arbitrator. Sole arbitrator will be appointed by the Director, AIIMS,
Gorakhpur. In case of such arbitrator refusing, unwilling or becoming incapable to act or his
mandate having been terminated under law, another arbitrator shall be appointed in the
same manner from among the panel of three persons to be submitted by the claimant. The
provision of Arbitration and Conciliation Act, 1996 and the rule framed there under and in
force shall be applicable to such proceedings.

16. Right to call upon information regarding status of work:

The AIIMS, Gorakhpur will have the right to call upon information regarding
status of work/job atany point of time.

17. Evaluation of services and Termination for Default

a). AIIMS Gorakhpur reserves the right to appraise and evaluate the operations of the
Contractor/Service Provider, inspect and evaluate the operations and condition of the
food service facilities with respect to the quantity and quality of food sold and served,
the methods of service, freshness of food and raw material, the prices, the hours of
meal service, and the safety, sanitation, and maintenance of the areas where the
services are provided.

b). AIIMS Gorakhpur reserves the right to check the food quality of items prepared in the
kitchen at any time and to take the samples in the presence of representatives of
Contractor/Service Provider and get it tested from Government approved Laboratories for
Microbiology/Adulterant testing of raw food, cooked food, etc. regularly to maintain
hygiene standards. In case the quality is found unsatisfactory and after repeated warnings
the Service Provider / Contractor is not providing good quality hygienic food as per
contract, the contract will be terminated and Performance Security shall be forfeited.

c). In case of any foreign particle like hair, insect, worm, stones, metal etc. are found in
food, AIIMS Gorakhpur shall ascertain the reason and if fault of the contractor/service
provider found, it shall be penalized with a penalty of Rs.10,000/- (min.) per occurrence
depending on the severity. On repetitions of such incidences responsible persons may
be terminated and the contract may be cancelled.
18. Timely starting of services and penalty for default:

a) The Catering Services as per Scope of Work is given in Section IV, should start within
60 days from the date of award of contract or handing over, whichever is later. In case
of delay in services, penalty of Rs. 10,000/- per month of delay will be imposed.
b) In case it is found that after repeated warning, the Service Provider/ Contractor is not
providing good quality hygienic food, are not abiding any of the clause of contract the
contract will be terminated and Performance Security shall be forfeited.

19. Subletting of Work:

The firm shall not assign or sublet the work/job or any part of it to any other person
or party without having first obtained permission in writing of AIIMS, Gorakhpur, which will
be at liberty to refuse if thinks fit. The tender is not transferable. One tenderer shall
submit only one tender.
20. Legal Jurisdiction:
The agreement shall be deemed to have been concluded in Gorakhpur, Uttar
Pradesh and all obligations hereunder shall be deemed located at Gorakhpur, Uttar
Pradesh, and Court within Gorakhpur, Uttar Pradesh will have Jurisdiction to the
exclusion of other courts.
21. Quantity:
This is rate contract hence it may be varied (Increase/Decrease) as per demand
of institute at the time of placing the order.

Other conditions: -

1. The vendor needs to hire m o r e kitchen dietician for AIIMS Gorakhpur (as per 1
dietician for 2 0 0 patients) for monitoring and regulating of diet prescribed by the
institute dietician.
2. The institute will provide space for kitchen.

3. Electricity for Kitc he n area bill will be borne by the vender only, after installation
of the sub meter by the institute and it is to be paid as per actual consumption basis.
4. It is n o t mandatory for vendor to run d i e t s e r v i c e s on Indicative/pre approved rates
f o r Diet supply.

5. No alteration in the rate and addition of items will only be possible after submission of
Bid.

6. RO water source of water as per the requirement of the Kitchen and Cafeteria and
IPD is to be installed by the successful vendor and shall be used in cooking/drinking.
The cost of maintenance of RO shall be borne by the vendor itself.
7. Installation of modular storage system is to be installed by the successful vendor.
8. Payment to the contractor will be done on actual diet verified by the institute dietician.
9. Vendor has to install High-Definition resolution CCTV Camera inside the Kitchen
and Cafeteria area in optimum quantity.
10. Vendor shall assure that no effect will be rendered on dietary services in case of any
breakdown in the machinery.
 GENERAL CONDITIONS OF CONTRACT
(Annexure to Agreement)
The important Terms and Conditions for the dietary services in AIIMS, Gorakhpur is listed
below forconvenience.

1. Terms & Conditions

1.1 Tenderer to quote the price for providing patient diet to the patients on rates & terms as
Annexure –B.
1.2 The successful service provider will be provided Kitchen space will be provided free of cost.

1.3 The successful service provider has to provide Patient diet to the patients on rates and terms as per.
Section IV (Scope of work)

1.4 The service provider has to provide diet strictly as per requirement/ indent raised by Institute
Dietician.

1.5 Surprise visit to the premises where it is running the dietary services with Kitchen, by the
representatives of the institute (or committee) shall be made to assess vendor capacity
and standing.

1.6 The Vendor should give a certificate that the firm has not been blacklisted in the
past by any Government/Semi-govt./ private institution.

1.7 The vendor has to give an affidavit on a Non –judicial paper that there is no vigilance
/CBI case pending against the firm/ supplier.

1.8 If the tenderer gives a false statement on any of the above information, the firm / supplier
will not be considered and their quotation shall be deemed to be rejected and security
deposit will be forfeited. Administrative action will be initiated.

1.9 Rates quoted should be valid for 180 days from the date of opening of tender for its
finalization.

1.10 The AIIMS, Gorakhpur shall be the final authority to reject full or any part of the
supply, which is not confirming to the specification and other terms and conditions.

1.14 The Director, AIIMS, and Gorakhpur reserves the right to cancel/reject full or any part
of the tender that do not fulfill the conditions stipulated in the tender.

1.15 Tenderers submitting tenders would be considered and accepted all the terms and
conditions. No enquiries, verbal or written, shall be entertained in respect of acceptance or
rejection of the tender.

1.16 The quantity shown in the tender can be increased or decreased to any extent
depending upon the actual requirement. Any action on the part of the tendered to
influence anybody in the said Centre /Institute will be taken as an offence, he will not be
allowed to participate in the tender enquiry and their offer will not be considered.

2. Processes to be undertaken by the vendor for dietary Services Operational.

2.1 Time schedule & Menu planning, preparation and cooking of the normal diet, Therapeutic
diet and Enteral feeds in hospital (AIIMS, GORAKHPUR) kitchen as per the instructions of
the Diet- In- charge. The preparation of various diets will be under direct supervision of
the Institute’s dietician.
2.2 All type of nutritional supplements (for all types of patients including RT feed) shall be
provided by the contractor.
2.3 It will be the responsibility of the vendor for transportation of the prepared diet to the patient
according to specific requirement, in a covered hot trolley and the vendor at its own cost
should arrange sufficient numbers of trolley.
2.4 Appropriate resistant utensils preferably steel covered plates should be used for indoor
patient at its own cost.
2.5 Contractor will be responsible for collection, washing and cleaning with safe & standard
quality of cleaning material, of the serving trays / utensil/ bottles etc (in case of non-
disposable) at its own cost.
2.6 The vendor will be responsible for safe disposal of the leftover food/ vegetable peels/ and
other kitchen garbage as per the prevailing norms of the Nagar Palika Parishad, Gorakhpur
and shall bear the cost on its own towards this.
2.7 The vendor shall be responsible for providing food to patients in emergency as per
instructions of dietary in-charge at times other than specified timings in the diet schedule
including night (example when patients go for some test or investigations).
2.8 The vendor will be responsible for entire cleanliness of kitchen and hygiene of staff
deployed by the vendor.
2.9 If disposables are used in any step of dietary service, they should be disposed off, as per
Gorakhpur Nagar Palika Parishad requirement from time to time.
2.10 Only LPG or Electric oven will be used for cooking. No Coal, wood or any other fossil fuel
shall be used as fuel for cooking of food, heating of food etc.
2.11 The vendor will need to have a meeting with In-charge of Dietary Department, AIIMS,
GORAKHPUR, once in a month/on call to review the services.
2.12 Timing of meals serving:
A. Morning Tea : (06.00-07.00 AM)
B. Breakfast : (07.30-08.00 AM)
C. Lunch : (01:00-01.30 PM)
D. Dinner : (07.30-08.00 PM)

2.13 The vendor shall maintain drainage system, water pipe line, gas pipe line, exhaust, air
conditioning, liquid section (RT feed liquid prep area with laminar flow cabinet) at its own
cost. The Gas bank should be located outside of kitchen area.

3. Manpower

The vendor shall employ adequate number of well-trained & educated staff (bearers and
cooks) at his own expense for the proper discharge of the responsibility entrusted to him
under the Agreement and such employee shall be qualified persons with enough
experience. They shall be provided with uniforms, apron, hand gloves and head gear by the
vendor at his own cost and they are to be maintained in neat and tidy condition while on
duty. Vendor shall provide agreement copy of manpower engaged by them for the contract
to the administration.

4. Equipment and maintenance

The vendor should procure and install all the equipment / machines of different
capacities/ types, including cooking utensils, crockery and cutlery and serving dishes
according to the menu. All machines must be cleaned every day after use, at regular
interval. Preventive maintenance is a must.

5. Wages to employees and Insurance

The vendor shall comply with the laws applicable to employees working in the kitchen
regarding working hours, minimum wages, safety, cleanliness, leave, over time allowances,
provident fund, retrenchment benefit, medical benefit etc. If on account of non- Tender
compliance with the provisions of any such laws, AIIMS, GORAKHPUR, is called upon to
make any payment to or in respect of his employees, the vendor shall fully reimburse to
Institute all such payment and Institute shall be free to make deductions on this account
 from the amount of Security Deposit, in which case, the vendor shall immediately pay to the
Institute such amount as may be necessary to make up the required security Deposit, or
from the dues which may be payable by Institute to the vendor. The vendor will sign an
Indemnity Bond in favor of AIIMS, Gorakhpur to this effect.

6. Security and safety

The AIIMS, Gorakhpur shall not be held responsible for any loss or damage due to any
reasons whatsoever to any type of inventory that may be kept in the said Kitchen store by the
vendor. The premises provided to the vendor should only be used for the purpose as
mentioned in the contract (i.e. Dietary services). Under no circumstances, should the
premises be used for any other purpose, than what has been mentioned in the contract.
Vendor shall assure safety of female workers (especially during night duties).

7. Penalties on Successful Bidder:-

1. Non-availability of suggestion/ complaint register/book would attract a fine of Rs.5000/- on every

happening.
2. Complaint of insects/foreign object cooked along with food found in any item would attract a fine of
Rs.10,000/- or legal action or both on every instance as per terms and conditions of the tender
document.
3. Fine on any discrepancy of personal hygiene of workers or misbehavior by workers will lead to a fine
of Rs. 5000/- for every instance.
4. If any Manpower does not wear uniform with Identity Card, then a monetary penalty of Rs.100.00 per
day per manpower may be imposed on the successful bidder or any other administrative action may
be taken by the Institute on the successful bidder.
5. A Suitable monetary penalty or legal action will be undertaken if any case of food adulteration found.
6. A Suitable monetary penalty, any type of legal action or termination of contract etc. may be imposed,
if the successful bidder will not follow any terms and conditions at any time.
7. The Executive Director, AIIMS, Gorakhpur does not bind itself to accept the lowest rates or any other
tender and reserves to itself the authority to reject any or all the tenders received without the
assignment of any reason. All tenders in which any of the prescribed condition is not fulfilled or any
condition including that of conditional rebate is put forth by the tenderer shall be summarily rejected.

8. AIIMS, GORAKHPUR MANAGEMENT SHALL HAVE THE RIGHT.

a. To stop the supply of or to destroy any article of food or drinks sold if found
adulterated, contaminated or of unsatisfactory quality.
b. To stop the service rendered by the vendor in the Dietary service, which is not of the
requisite Standard.
c. AIIMS, Gorakhpur management shall demand and be supplied with a sample of any
article of food or drinks for inspection and analysis.
d. The vendor shall allow the official of the AIIMS, Gorakhpur to enter the kitchen in order
to inspect and execute any Structural additions and alterations or repairs to the said
kitchen premises, repairs to electric, water, and sanitary installations, which may be
found necessary from, time to time. The time and date for this purpose will be fixed
with the mutual convenience of both the parties.

9. CONTRACTOR ON HIS PART SHALL BE RESPONSIBLE FOR:

To arrange quality ration items from the market at his own cost required for contract
services. The contractor will prepare and make supplies as per specifications given. Ration so
procured will have to meet the optimum quality and be to the satisfaction of vis-à-vis.
Concerned Dietician/Chief Dietician/any other officer so deputed for the purpose.
a. To Install and maintain all necessary kitchen equipment as per list provided in
Annexure- A
 b. To provide all Cutlery and Utensils for providing food to patients and their
attendants.
c. To pay electricity bill for kitchen area as per sub meter installed.
d. To prepare and process the cooking of food and to ensure that the same is
supplied/distributed and served at fixed timing as per the diet schedule in the
requisite area.
e. To make arrangements for deployment of staff and supervise their work.
f. All the workers to be deployed will get declared medically fit from any Government
hospital at his own Cost. Thereafter, their health check up will be got done twice
in a year i.e. after every six months at the cost of the contractor. Immunization of
the workers for different infective diseases shall be got gone by the contractor at
his owncost.
g. All workers of the contractor shall wear the prescribed uniform at the time of duty
and shall display identity cards so supplied by the contractor.
h. The contractor shall supply a list of all the workers so deployed to the office of the
Medical Superintendent/Consultant Dietician before they are put to work.
Similarly, he/she will also inform immediately in case any workers have been
changed.
i. All the workers shall be paid the wages by the contractor as per the Labour Laws
and he/she shall submit a certificate every month in this regard.
j. All workers deployed shall primarily be the workers of the contractor. The Institute will
have no obligation; they will have no right to claim any job from the AIIMS, Gorakhpur
on this account.
k. The contractor will ensure to provide bed-to-bed meal services within the
prescribed timings. The contractor will ensure that the food / the therapeutic diet
is served to the patients on their beds in each ward at all levels in trays as required
and the empty trays are collected back after meals for cleaning.
l. The contractor shall be liable to obtain any license under the Food Act at his own
from the competent authority as required under the relevant rules and submit a
copy of the same to the Institute.
m. The cleanliness of the area is the entire responsibility of the contractor. He will engage
safaiwalas at his own cost. He shall ensure that all waste so generated in the area is
transported in appropriate manner to the designated disposal points in the AIIMS,
Gorakhpur.
n. Catering activities will be carried out on all days of work all the year-round
including Sundays and holidays.
10. INSTITUTE OBLIGATIONS:

The Institute will provide following facilities to the Contractor:

a. Kitchen Space for setting up of a modern Kitchen.
b. Furniture, Fixtures and other items Pre-Fixed in Kitchen area on “as is where is” basis.
c. Stores space as per drawings available with Administrative offcier/Medical
Superintendent, AIIMS Gorakhpur.
d. Annual maintenance of the public health services, electrical and relating to civil
works in the Building Complex shall be provided by the Institute.
11.TENURE OF CONTRACT;

Tenure of contract shall be for 3 years in the first go. The same can be extended
for further 1 years or more on mutually agreed period if so requested and assessment of
satisfactory performance of the work.

12. REPORTS AND INSTRUCTIONS:

a. The Contractor/his representative shall take daily instructions/orders regarding
diets/feeds changes on daily basis as per the patients’ needs as mentioned in the given
 annexure for the work to be undertaken or relating to the contract from the
Dietician/any other officer assigned for the job that shall be officer in-charge to
supervise the work of the contractor and verify the bill accordingly.
b. The concerned Dietician shall be entitled to deviate either by addition or by deletion of
items of work in the said specification.
c. The Dietician/any other officer so deputed by the Institute shall give routine
notices/instructions/orders.

11. COMPENSATION:
a. For any loss or damage caused to the property of the Institute by the Contractor or his
workers, the Contractor shall be liable to pay compensation to the extent to be decided
by the Institute.
b. The Contractor, in addition to fine, shall also be liable to compensate the Institute of
any liability, which may fall on the Institute for breach of any term of the contract or for
violation of provision of the Contract by him during his tenure as Contractor.

12. Payment:

Payment to the contractor against the dietary services provided, shall be made
month- wise as per actual numbers of diets provided to patients duly verified by the
Institute Dietician, after submitting the bills along with other relevant supporting
documents. Bills are to be submitted to Administrative office AIIMS Gorakhpur. The no.
of patients shall be reckoned as admitted at mid night of earlier day.

13. ADDITIONAL TERMS AND CONDITIONS:

1) The successful bidder should deposit Performance Security money of 3% of the tender
value either in the form of Bank Guarantee or DD/FDR valid up to 3 months in addition to
the validity of contract period in favour of “AIIMS, Gorakhpur” before signing the
agreement.
2) The Contractor shall deploy the required personnel to provide the said service and
immediately communicate the names and residential address, age etc. of the persons
as and when deployed or changed from time to time.

3) For the purpose of proper identification of the employee of the contractor deployed at
various points, the Contractor shall himself issue them the Identity cards/identification
document to his employees and they shall be duty bound to display the identity cards
at the time of duty. The employees deployed by the contractor would be required to
wear uniform supplied by him during cooking and service meals on duty.
4) The competent authority or any their representative (or committee) so authorized shall be
at liberty to carry out any surprise check on the working of the contractor.

5) The competent authority of the institute or any authorized representative can check the
food qualities prepared in the Hospital Kitchen at any time and can also take samples of
the same to be tested in the Institute. In case, on testing the quality of food is not found
up to the mark, action as deemed fit will be taken against the contractor. Any decision
taken by the competent authority in this regard shall be final. The contractor shall take
daily orders for the work to be undertaken regarding quality and verify of food to be
served from the schedule given.
6) The persons deployed by the contractor for the work shall be the employees of the
contractor essentially and in no case, there shall be any relationship of employer and
employee between the said persons and the Institution.

7) The persons so deployed shall be under the overall control and supervision of the
contractor and the contractor shall be liable for payment of their wages etc. and all
other dues, which the contractor is liable to pay under the various Labour Regulation
and other statutory provisions. The Institute shall be absolved of any such liability at
its own level.
8) The uniforms will be supplied by the contractor at this own cost, to the persons
deployed for this work, as per this Institute instructions.
9) The contractor shall take all reasonable precautions to prevent any unlawful riots or
disorderly conduct or acts of his employees so deployed and for the preservations of
peace and protection of persons and property for the Institution.
10) In case any of the persons so deployed by the contractor indulge in any unlawful
activity or disorderly conduct, the contractor shall take suitable action against such
employee.

11) In case of any complaint/defect pointed out by the Institute/Authorities, the

contractor shall immediately replace the particular person so deployed without
further arguments.
12) The contractor shall keep the Institution indemnified against all the loss caused to the
Institute property by way of theft, mishandling or otherwise and the claims whatsoever
in respect of the employees deployed by the contractor so deployed enters in dispute
of any nature whatsoever, it will be the sole responsibility of the contractor concerned to
contest the same. In case institution is also made a party and is supposed to contest the
case, the cost, if any of the actual expenses incurred towards counsel fee and other
expenses shall be paid to the Institute by the contractor in advance on demand. Further,
the contractor shall ensure that no financial or any other legal liability comes on the
Institution in the respect of any nature whatsoever for the act done by the person of the
contractor and shall keep the institution indemnified in this respect.

13) The Institution shall have further right to adjust or readjust or deduct any of the
amounts as aforesaid from the payments to be made to the Contractor under this
Contract or out of the bank guarantee of the Contractor.

14) The Contractor shall furnish an indemnity bond from Insurance Company at its
own cost of indemnifying Institute against any claim arising out of or connected with
this agreement.

15) A Hospital Food Safety Committee as constituted by the competent authority shall
observe matters related to the Kitchen, Cafeteria and Dietary services on SOS
conditions. However if required annual/biannual meeting may be organized to sort
out the issues pertaining to kitchen, dietary and cafeteria services.
16) In the event of exigencies arising due to the death, infirmity, insolvency of the
contractor or/for any other reason or circumstances liabilities thereof of the contract
shall be borne by the following on such terms and conditions, as the
Director/Medical Superintendent, AIIMS, Gorakhpur may further think proper in
Public Interest on revoke the contract, namely:

a. Legal heirs in case or sole proprietor

 b. The next partners in the case of Company or Institution otherwise the competent
authority of the institute shall reserve the right to settle the matter according to
the circumstances of the case as he may think proper.

5. Purchaser’s Right to accept any bid and to reject any or all bids.

The purchaser reserves the right to accept in part or in full any bid or reject any or
more bid(s) without assigning any reason or to cancel the Tender process and reject all bids
at any time prior to award of contract, without incurring any liability, whatsoever to the
affected bidder(s).

6. Termination of the contract

i) The E x e c u t i v e Director, AIIMS Gorakhpur has the right to terminate the contract,
w h i c h is not of the requisite standard without assigning any reason. Also, when any
situation arises out in the violation of the terms and condition of the contract executed
between the parties to terminate or cancel or at the time of expiry of the contract.

ii) Vendor may terminate the contract, by serving written notice of 90 days to each
other currency of the contract.

iii) At the end of the contract or during termination, the contractor will leave all the
equipped machinery including asset, furniture etc. in intact and/or in the functional
status, failing which the contractor shall be liable to pay the damages occurred due to
lapse on his part. The amount of the damages of equipment or asset or furniture will be
deducted from the Security Deposits

B. Notices
a. Notice, if any, relating to the contract given by one party to the other, shall be
sent in writing or by Facsimile/email and confirmed in writing. The procedure will
also provide the sender of the notice, the proof of receipt of the notice by the
receiver. The addresses of the parties for exchanging such notices will be the
addresses as incorporated in the contract.
b. The effective date of a notice shall be either the date when delivered to the
recipient or the effective date specifically mentioned in the notice, whichever is
later.
 Section IV (A)Scope of Work

I. Scope of Work

To provide entire kitchen by designing, developing and installing fully equipped

modern kitchen; procuring raw material, cooking and serving of all Meals - Breakfast,
Lunch, Dinner, Snacks, Beverage etc., for Patients, of AIIMS Gorakhpur for a period of 3
years, further yearly basis based on mutual consent and the certificate issued by
Executive Director, AIIMS Gorakhpur in this regard.

Sr.no. Location Remarks

1. Hiring patient diet services at AIIMS As per approved Map plan in IPD
Gorakhpur area

II. Details about Scope of Work:

1) The locations as mentioned in the Bidding Document will be handed over on as-is-
where-is basis. New equipment installed by the contractor/Service Provider shall be
property of the Government at the end of the contract or the termination of the
contract and bidder will have no right what so ever on the new equipment
purchased and installed by him.

2) The prospective bidders are free to visit the site of above locations where services are
to be provided, for visualizing the facilities available, assessing the facilities to be
developed, investment required, scale of operation, expected footfall, manpower
requirement etc. For site visit at Kitchen & prospective location of cafeteria, you
may contact Administrative Officer, AIIMS Gorakhpur Head of the Dietetics
Department. The prospective bidders may do the site visit of location before
bidding.

3) Water and electricity charges shall be borne by the vendor as per actual
consumption basis.

4) The Contractor/Service Provider has to incur all costs relating to all food, cooking,
fuel, labor, serving, furniture, amenities, machineries (like dishwashing, laminar
hood, deep freezers, refrigerators, boilers, milk coolers, drying machine and all
other modern machines etc.), storage, preparation, service, equipment,
maintenance, disposables, air curtains, air filters in every doors, insectocutors, etc.
and all such equipment should be latest and state-of-art.

5) Cleaning and security of above areas to be done by the contractor/ service provider.

6) The Successful Service provider shall provide Food to patients in casseroles presented in a
proper service tray, for private room service.

7) For general ward food service, contractor will use compartment food tray or Disposable Plates.
The Successful Service provider shall procure the same of his own expenses and use them for
patients as and when needed.

8) That the services of the Successful Service provider for this purpose shall be open as per the
requirement of the Hospital for all 365 days of the year, including SUNDAYS and HOLIDAYS.
Meals Service Timing will be as –
Morning Tea : (06.00-07.00 AM)
Breakfast : (07.30-08.00 AM)
Lunch : (01:00-01.30 PM)
Dinner : (07.30-08.00 PM)
 And shall be strictly followed by the Successful Service provider and his staff. If any patient is
under clinical investigation or otherwise engaged or request made by patient or doctor or
nurse/dietician for particular time for meal service that shall be honoured by the Successful
Service provider if the requested time of service is within one hour after the usual service time
for the lunch and dinner and his staff, and Successful Service provider shall ensure meal is
served to those patients accordingly (both General Ward and Private ward).

9) The rates of different categories of patient diets have been worked out taking market cost of raw
Material (perishable and non-perishable) into account, which are as under:

Benchmark food Price Are Inclusive of Basic Cost of The Food, Labor, Fuel/Gas, Disposables,
Equipment, Utensils, and Administrative Charges.
Diet Category : Rate (in Rs.)
G1 : 178.83
G2 : 173.57
G3 : 157.80
P1 : 247.21
P2 : 217.00
P3 : 215.65
Covid -19 Diet : 317 .00
High Protein Diet : 47.35
High Protein Diet (Renal) : 57.14
Elemental Feed : 96.00
Gut Feed : 108.00
Renal feed : 35.00
Jejunostomy Feed : 121.45
Hepatic Feed : 34.00
Gluten free diet : 60.00

Detail of these diets are given in Annexure - B

 Section IV
The Contractor/Service Provider shall:
1. Ensure compliance of Schedule 4 (Part 2) and (Part 5) of Food Safety and Standards
(Licensing and Registration of Food Businesses) Regulations, 2011 of FSSAI and to any
revision issued by FSSAI from time to time.
2. Ensure to have valid FSSAI License during currency of contract and also submit a copy of
same to the Institute & renew periodically on its own.
3. Ensure Trained and Certified Food Safety Supervisor as per FSSAI norms.
4. Ensure proper sanitation/hygienic conditions in food preparation, service, and Service.
5. Ensure that food is served in a neat and clean utensil.
6. Ensure to use fresh raw materials.
7. Ensure to deploy persons free from infectious diseases/ contractor should get his employers
with Health card with Health authority.
8. Remove all trash and garbage to waste receptacles inside the premises of the kitchen &
Cafeteria locations. The Contractor shall be responsible to make arrangements for disposal
of his own garbage. The management will not provide any facilities to
store/dispose/incinerate the garbage.
9. Provide list of all its personnel scheduled to work in the premises of the hospital. Bidder
shall be responsible for statutory compliances, payment of ESI, PF & Bonus as per current
state laws.
10. The contractor should agree that it is liable and responsible for and undertakes to pay
wages not less than the minimum wages, allowances, and other benefits due and payable
under the various applicable statutes/ regulations to the personnel employed by the Bidder
on the said services.
11. Ensure to have valid license under Contract Labour (R&A) Act, 1970 and submit a copy of such
license to the Institute & renew periodically on its own cost.
12. Ensure to have valid Trade license and also submit a copy of same to the Institute & renew
it periodically on its own cost.
13. Shall abide by all the necessary provisions of various other Labour Laws/Acts viz. ESI/Bonus,
Workmen’s Compensation and any other laws and rules applicable in this regard.
14. Be responsible for verifying antecedents of the persons deployed by him by police
verification, will keep attendance and other relevant records at its cost, and will produce
these on demand of any authority.
15. Ensure that he provides its employees prescribed neat and clean uniform according to
season, give badges to its employees with their name and designation at his own cost, and
ensure that they wear the same.
16. Make arrangements for serving of food for patients only for Paying Ward Rooms on
payment basis.
17. Install Fire Safety equipment at the contracted location and obtain NOC from Fire
Department.
18. Ensure that the staff is not below the age of 18 years and are medically fit.
19. Ensure the regulations of Government regarding non-smoking in public place.
20. Maintenance of locations handed over for sanitation, conservancy services of the kitchen,
serving area, facades glasses, and the common/entrance areas.
21. Ensure use of Water Quality as per Government Norms and get it checked on quarterly
basis from Microbiology Department, AIIMS Gorakhpur.
22. No subletting of contract or/and sub-contracting is allowed.
23. Accommodation for the workers has to be provided by the Contractor at his own cost
outside the Institute campus.
24. During execution of work, the vendor should follow all standard norms of safety measures to avoid
accident/ occupational hazards/ damage manpower, kitchen tool (Material safety Data Sheet) etc.
25. 24 Hours Food Sample Records by vendor: To counter any food related outbreaks. Preserve major meals
(Breakfast, Lunch, and Dinner) for next 24 hours and discard the same after confirming there would not
outbreak come in the knowledge.
26. Vendor shall clean dishes in which the meals are served with clean hot water and eco-friendly branded
dishwashing powder/soap/liquid before and after serving of meals. The dishes should be served to
patients in clean condition after hygienic transport from the kitchen/wash area to the wards. For hospital
vendor at his on cost should install setting dishwasher. The cost of running and maintenance of the
dishwashers shall be borne by the vendor himself.
27. The vendor will ensure to provide bed-to-bed meal services within the prescribed timings. The
contractor will ensure that the food / the therapeutic diet is served to the patients on their beds in each
ward at all levels in trays as required and the empty trays are collected back one and half hours after
meals for cleaning.
 Chapter – III
Form A

PARTICULARS TO BE FILLED BY THE BIDDER

1. Name of the Bidder :

2. Complete Address of the Bidder :

3. Availability for demonstration of items at AIIMS Gorakhpur. Yes/No [Please√]

4. Earnest Money Deposit enclosed: Yes/No [Please√] if yes,

a.) Name of the Bank :

b.) Amount in (Rs.) :
c.) Demand Draft No. :

d.) Validity date of the enclosed DD/FDR:

5. Communication details of the concerned contact person to whom all references shall be
made regarding this tender enquiry.
[NOTE: Any changes after submission of Tender documents kindly update AIIMS

Gorakhpur]

A Full Name :

B Complete Postal Address :

C Telephone No. :

D Fax No. :

E Mobile No. :

F E-mail :

G Website Address :

Note: - Demand Drafts must be complied with CTS 2010 standards prescribed by Reserve
Bank of India.
 Form B

PARTICULARS FOR REFUND OF EMD TO SUCCESSFUL/UNSUCESSFUL BIDDER

RTGS / National Electronic Fund Transfer (NEFT) Mandate Form

1. Name of the Bidder

2. Permanent Account No(PAN)

Particulars of Bank Account

a) Name of the Bank

b) Name of the Branch

c) Branch Code

d) Address

3. e) City Name

f) Telephone No

g) NEFT/IFSC Code

h) RTGS Code

i) 9 Digit MICR Code appearing on the

cheque book
j) Type of Account

k) Account No.

4. Email id of the Bidder

 Form- C CHECKLIST

Note:

In case of non-fulfilment of any of the above information/ document(s), the Tender will be
summarily rejected without giving any notice.

(Dated Signature of the Tenderer with stamp of firm)

 PARTICULARS FOR PERFORMANCE GUARANTEE BOND

(To be typed on Non-judicial stamp paper of the value of Indian Rupees of Two Hundred) (TO BE
ESTABLISHED THROUGH ANY OF THE SCHEDULED BANK (WHETHER SITUATED AT GORAKHPUR OR
OUTSTATION) WITH A CLAUSE TO ENFORCE THE SAME ON THEIR LOCAL BRANCH AT GORAKHPUR.
BONDS ISSUED BY CO- OPERATIVE BANKS ARE NOT ACCEPTED.)

To,
The Executive Director
All India Institute of Medical Sciences (AIIMS),Gorakhpur

LETTER OF GUARANTEE
WHERE AS All India Institute of Medical Sciences (AIIMS) Gorakhpur (Buyer) have invited
Tenders vide Tender No............................... Dt........................... For purchase of
....................................................................... AND WHERE AS the said tender
document requires the supplier / firm (seller) whose tender is accepted for the supply of
instrument / machinery, etc. in response thereto shall establish an irrevocable
Performance Guarantee Bond in favour of “AIIMS Gorakhpur” in the form of Bank
Guarantee for Rs.............................[3% (three percent) of the purchase value] which will
be valid for entire warranty period from the date of acceptance, the said Performance
Guarantee Bond is to be submitted within 30 (Thirty) days from the date of Acceptance.

NOW THIS BANK HEREBY GUARANTEES that in the event of the said supplier/firm (seller)
failing to abide by any of the conditions referred to in tender document / purchase order/
performance of the instrument / machinery/ Consumables, etc. this Bank shall pay to All
India Institute of Medical Sciences (AIIMS) Gorakhpur on demand and without protest or
demur Rs .....................(Rupees).

This Bank further agrees that the decision of All India Institute of Medical Sciences
(AIIMS) Gorakhpur (Buyer) as to whether the said supplier/firm (Seller) has committed a
breach of any of the conditions referred in tender document / purchase order shall be final
and binding.

We .......................................................................... (name of the Bank & branch) hereby

further agree that the Guarantee herein contained shall not be affected by any change in
the constitution of the supplier/firm (Seller) and/ or All India Institute of Medical Sciences
(AIIMS) Gorakhpur (Buyer). Notwithstanding anything contained herein:

a. Our liability under this Bank Guarantee shall not exceed

Rs...............................(Indian Rupees..................................................only).
b. This Bank Guarantee shall be valid up to ............................ (date) and
c. We are liable to pay the guaranteed amount or any part thereof under this bank
guarantee only and only if AIIMS Gorakhpur serve upon us a written claim or demand on or
before. ........................................................................................................................ (date)
This Bank further agrees that the claims if any, against this Bank Guarantee shall be
enforceable at o u r b r a n c h o f f i c e a t … … … … … … … … … … … … . S i t u a t e d At (Address of
local branch).

Yours truly,

Signature and seal of the Guarantor Name of the Bank:................................................

Complete Postal Address: ...............

 Technical Bid

The following documents are required to upload by the Bidder along with Technical Bidas per
the tender document:

a) Scanned Copy of EMD Cost must be uploaded.

b) Copy of PAN Card should be uploaded.

c) Firm/Company registration certificate should be uploaded.

d) The GST registration details may please be furnished.

e) Income Tax Return of last three years should be uploaded.

f) Tenderer must provide evidence of experience as mentioned intender document should be

uploaded

g) Annual turnover & balance sheet of last three year duly certified by CA as mentioned in
tender document should be uploaded.

h) Tenderer must provide EPF and ESI certificate with challan to verify the name of Dietician
and number of employees in the EPF/ ESI challan.

i) Tenderer has to provide a solvency certificate issued by his bank of at least Rs. 50 Lakhs.
Certificate must be uploaded.

j) The tenderer has to upload valid ISO certificate as required in Eligibility criteria.

k) Degree of Dietician must be uploaded.

l) “Declaration by the Bidder “(Form B) should be uploaded as mentioned in tender

document should be uploaded.

m) Relevant brochure/catalogue pertaining to the items quoted with full specifications etc.

n) Tenderer must provide a certificate on letter head that proprietor/firm has never been
black listed by any organization should be uploaded.

o) Form A with duly filled by bidder should be uploaded.

 Declaration by the bidder:

1. This is to certify that I/We before signing this tender have read and fully
understood all the terms and conditions contained in Tender document regarding
terms & condition of the contract, rules regarding daily functioning of the Kitchen
and Cafeteria services with penal clauses. I/we agree to abide them.

2. No other charges would be payable by Client and there would be no increase in

rates during the Contract period.

Place:………………………………… Name: Seal: Address

Date:………………………………… (Signature of Bidder with seal)

 Declaration by the Bidder:

1. This is to certify that I/We before signing this tender have read and
fully understood all the terms and conditions contained in Tender document regarding
terms & conditions of the contract. I/we agreeto abide them.
2. No other charges would be payable by Client and there would be no increase in rates
during the Contract period.

Place: ……………… (Signature of Bidderwith seal)

Date: ……………… Name:

Seal: Address:
 Annexure A
List of Equipment to be installed Mandatorily
Sl No Item Name Size Qty
Chapati Section
1 Single Sink Unit 24x24x34 1
2 Chapati Plate with Puffer 54x24x34 1
3 Work Table with U/S 24x24x34 2
Main Kitchen (Indian)
1 Work Table with U/S 18x24x34 5
2 Stock pot Stove 24x24x34 2
3 Single Sink Unit 24x24x34 1
4 2 Burner Range with U/S 48x24x34 1
5 3 Burner Range with U/s 66x24x34 1
6 SS frier table with 2 U/s 18x24x34 1
Beverage
1 SS Work Table with U/S 60x24x34 1
5 Juicer STD 1
6 Food Service Trolley 36x24x34 4
Store
1 MS Rack 36x18x72 4
2 SS ATA / Maida Bin 18x24x34 1
3 SS Onion Potato Bin 30x18x34 2
4 SS Pellet 36x24x34 1
5 Platform Trolley 36x24x34 2
Dish Wash
1 Soil Dish landing Table 48x18x34 1
2 Three Sink Unit 72x24x34 1
3 Clean Dish Table 36x18x34 1
4 Clean Dish Rack 36x18x48 2
5 Pot Rack 48x24x48 1
6 Dish landing Trolley 36x24x34 1
7 SS Rack 36x18x60 1
Preparation
1 SS Rack 36x18x72 1
2 Pulveriser 2 HP 1
3 ATA Dough Kneader 25 Kg 1
4 Work Table with Single Sink 60x24x34 1
Pick Up
1 SS Pick up table with 2 U/S 72x27x34 2
2 SS Undercounter Refrigerator 72x27x34 1
3 SS Undercounter Freezer 60x72x34 1
4 Plate Service Trolley 36x24x34 1
5 Bain Marie with pickup shelf 72x27x34 1
HVAC, GAS Pipe Line and other work
1 S S Exhaust Hood with Baffle Filters As per Requirement 1
2 G I Ducting (Exhaust) As per Requirement 1
 3 G I Ducting (Air Cooler) As per Requirement 1
4 Gas Pipe Line As per Requirement 1
5 Gas Manifold System For 6 Cylinders 1
6 Axial Fan 3 HP (28") 1
7 Exhaust Fan 18" 1
8 Air Cooler With 1HP Fan 48x36x48 1
9 Water Cooler 150 LTR 1

Note: The successful service provider has to do all turnkey work on his own expenses. The list of
equipment given above are not exhaustive. The vendor has to install modern kitchen and cafeteria at
each place provided by AIIMS Gorakhpur on his own expenses. Before Installation of Kitchen Equipment,
the vendor has to submit a drawing of proposed layout to the AIIMS Gorakhpur for approval. All
equipment to be installed must be of good quality i.e., of SS 304 grade and machinery from reputed
brands.
 Annexure-B
General Ward- Full Regular Diet (G1 Diet)
MEAL MENU/ITEMS
BREAKFAST Tea – 1 cup + sugar 1 sachet + bread slices 4 (big size – weight of each slice 30gm)
08:00- covered in aluminum foil +10gm jam packed +10gm butter cube packed + roasted
08:30am chana 50gm pkt. + jaggery-30gm (covered in aluminum foil) + 1 whole fruit
OR
Tea – 1 cup+ sugar 1 sachet +1 quarter plate Vegetable poha+ roasted chana
50gmpkt. + jaggery-30gm (covered in aluminum foil) + 1 whole fruit
OR
Tea – 1 cup + sugar 1 sachet +1 quarter plate namkeen daliya+ roasted chana
50gmpkt. + jaggery-30gm (covered in aluminum foil) + 1 whole fruit
LUNCH Roti 4+ dal -2 serving +rice- 2 serving +curd – 100gm packed + dry veg- 1
01:00- serving+green leafy vegetable-1 serving+ salad 150gm+ ½ lemon,
01:30pm *1 additional serving of green leafy vegetables in case of gestational diabetes
DINNER Roti 4+ dal -2 serving +rice- 2 serving+ dry veg- 2 serving+ salad 150gm+ ½
08:00pm lemon
+ Milk 200ml pkt.
* 1 additional serving of green leafy vegetables in case of gestational diabetes
*The above-mentioned meal plan is for general condition. But bidder has to meet the specific
nutritional needs, such as renal, hepatic, high protein, diabetic dietary needs (MEAL PLAN
MENTIONED) if required as per dietician’s instruction.

General Ward- Soft Diet (G2 Diet)

MEAL MENU/ITEMS
BREAKFAST 08:00- Tea- 1 cup / Milk – 200ml pkt.+ sugar 1 sachet +breadslices 4 (big size –
08:30am weight of each slice 30gm) coveredin aluminum foil +10 gm jam packed
+10gm butter cube packed + 1 banana (in case of diabetic no banana)
LUNCH 01:00- 01:30pm Khichadi – 2 serving + curd – 100gm +other veg - 2
serving (well cooked) + ½ lemon
DINNER08:00 pm Khichadi – 2 serving + curd – 100gm +other veg - 2 serving (well
cooked) + ½ lemon + milk – 200ml pkt.
*The above-mentioned meal plan is for general condition. But bidder has to meet the specific
nutritional needs, such as renal, hepatic, high protein, diabetic dietary needs (MEAL PLAN
MENTIONED) if required as per dietician’s instruction.

General Ward- Liquid Diet (G3 Diet)

MEAL MENU/ITEMS
BREAKFAST 08:00-08:30am Tea- 1 cup / Milk – 200ml pkt. + sugar 1 sachet
+protein concentrate powder – 10gms + fruit juicepacked -200ml
LUNCH 01:00- 01:30pm Soup- 2 bowl (200ml each) +thin dal- 1
bowl(200ml) + buttermilk packed- 200ml
DINNER08:00pm Soup- 2 bowl (200ml each) +thin dal – 1 bowl
(200ml) + milk packed -200ml with 1 sachet ofsugar+ protein
concentrate powder – 10gms
The above-mentioned meal plan is for general condition. But bidder has to meet the specific nutritional
needs, such as renal, hepatic, high protein, diabetic dietary needs (MEAL PLAN MENTIONED) if required as
per dietician’s instruction.
Private Ward -Full Regular Diet (P1 Diet)

MEAL MENU/ITEMS
BREAKFAST Tea- 1cup / Milk – 200ml pkt.+ sugar 1 sachet +bread slices 4 (big size – weight
08:00- of each slice 30gm) covered in aluminum foil +10 gm jam packed
08:30am +10 gm butter cube packed+ roasted chana 50gm pkt. + jaggery- 30gm(covered
in aluminum foil)+ cornflakes – 60gm/ sprouts- 20gm + 1whole fruit
OR
Tea- 1cup / Milk – 200ml pkt.+ sugar 1 sachet +1 quarter plate Vegetablepoha+
roasted chana 50gm pkt. + jaggery-30gm (covered in aluminum foil) +
cornflakes – 60gm/ sprouts- 20gm + 1 whole fruit
OR
Tea – 1 cup /Milk – 200ml pkt.+ sugar 1 sachet +1 quarter plate namkeen
daliya+ roasted chana 50gm pkt. + jaggery-30gm(covered in aluminum foil)+
cornflakes – 60gm/ sprouts- 20gm + 1 whole fruit
LUNCH Soup- 1 serving(200ml) + Roti 4+ dal -1 serving +rice- 2 serving +dry veg-1
01:00- serving+ green leafy vegetable-1 serving+ paneer veg- 1 serving + curd packed
01:30pm – 100gm +salad 150gm + ½ lemon
* 1 additional serving of green leafy vegetables in case of gestationaldiabetes

DINNER Soup- 1 serving(200ml) + Roti 4+ dal -1 serving +rice- 2 serving +dry veg-1
08:00pm serving+ green leafy vegetable-1 serving +paneer veg- 1 serving + salad 150
gm+ ½ lemon + + milk 200ml pkt. +
* 1 additional serving of green leafy vegetables in case of gestationaldiabetes

*The above-mentioned meal plan is for general condition. But bidder has to meet the specific
nutritional needs, such as renal, hepatic, high protein, diabetic dietary needs (MEAL PLAN
MENTIONED) if required as per dietician’s instruction.

Private Ward- Soft Diet (P2 Diet)

MEAL MENU/ITEMS
BREAKFAST Milk – 200ml pkt.+ sugar 1 sachet +bread slices 4 (big size – weight of eachslice
08:00- 30gm) covered in aluminum foil +10gm butter cube packed + 1 banana (in case
08:30am of diabetic no banana)
+ 20 gm tossed paneer/ boiled egg – 1
LUNCH Khichadi – 3 serving + curd – 100gm + other veg - 2 serving (well cooked)
01:00- + soup (spinach+ carrot +beetroot +tomato)- 1 serving+ paneer bhurji – 1
01:30pm serving+ ½ lemon
DINNER Khichadi – 3 serving + curd – 100ml +other veg - 2 serving (well cooked) +soup
08:00pm (spinach+ carrot +beetroot +tomato)- 1 serving+ ½ lemon +milk –
200ml pkt. + packed chena kheer – 100gm

*The above-mentioned meal plan is for general condition. But bidder has to meet the specific
nutritional needs, such as renal, hepatic, high protein, diabetic dietary needs (MEAL PLAN
MENTIONED) if required as per dietician’s instruction.
 Private Ward- Liquid Diet (P3)

MEAL MENU/ITEMS
BREAKFAST Tea- 1 cup / Milk – 200ml pkt. + sugar 1 sachet +protein concentrate
08:00-08:30am powder – 10gms + fruit juice packed – 200ml
LUNCH Soup- 2 bowl (200ml each) +thin dal- 1 bowl(200ml) + buttermilk
01:00- packed- 200ml
01:30pm
DINNER Soup- 2 bowl (200ml each) +thin dal – 1 bowl (200ml) + milk packed -
08:00pm 200ml with 1 sachet of sugar+ protein concentrate powder – 10gms

*The above-mentioned meal plan is for general condition. But bidder has to meet the specific
nutritional needs, such as renal, hepatic, high protein, diabetic dietary needs (MEAL PLAN
MENTIONED) if required as per dietician’s instruction.

A-Covid-19 Diet

MEAL TIME MENU

Morning Tea (7:00am) Tea + Biscuit
Boiled Egg-1/ Paneer-60gms+ Veg. Poha/veg. Upma/namkeen
Break Fast (8:00AM) Daliya/Idli sambhar/chola Poori/+Turmeric Milk- 1glass
Whole Fruit-1 +Kaadha (of Aayush Ministry kwaath)
Mid-Morning (11:00am)
Roti-4+Rice+ Daal/chola/Rajmah/Kadhi+ Seasonal
Lunch (1:00pm-2:00pm) vegetable+ raita + lemon
Evening Tea4:30pm-5:30pm Tea +Biscuit
Roti-4+Rice+ Daal/chola/Rajmah /Kadhi +Seasonalvegetable +
Dinner (8:00pm) Paneer preparation + raita +lemon
NOTE

a. Tea without sugar will be given to Diabetic patients.

b. ½ bowl rice will be given to the Diabetic patients.
c. Ryle’s Tube Feed of COVID-19 patient is based on formula supplements so as to maintain the hygiene
and prevention of otherinfections.
Pediatric Diet (PD 1 Diet)
MEAL MENU/ITEMS
BREAKFAST Milk – 200ml pkt.+ sugar 1 sachet +bread slices 4 (big size – weight of each
08:00- slice 30 gm) covered in aluminum foil +10 gm butter cube packed +tossed
08:30am paneer -20 gm/ boiled egg-1+ 1 banana + 1 pkt. Biscuit
LUNCH Roti 2 +dal 2 serving+ 1 serving +potato veg- 1 serving + other veg- 1serving
01:00- + paneer veg- 1 serving + curd – 100ml + 1 sweet
01:30pm
DINNER Roti 2 +dal 2 serving+ 1 serving +potato veg- 1 serving + another veg- 1
08:00pm serving + paneer veg- 1 serving + 1 sweet +milk – 200ml
Burn Diet/High Protein diet And High Calorie Diet (PD2)

MEAL MENU/ITEMS
BREAKFAST Tea- 1cup / Milk – 200ml pkt.+ sugar 1 sachet +bread slices 4 (big size
08:00- – weight of each slice 30gm) covered in aluminum foil + roasted chana 50gm pkt.
08:30am + jaggery-30gm (covered in aluminum foil) + boiledEgg-1/40gms Paneer+1 whole
fruit
OR
Tea- 1cup / Milk – 200ml pkt.+ sugar 1 sachet +1 quarter plate Vegetable poha+
roasted chana 50gm pkt. + jaggery-30gm (covered inaluminum foil) + boiled Egg-
1/40gms Paneer 1 whole fruit
OR
Tea – 1 cup /Milk – 200ml pkt.+ sugar 1 sachet +1 quarter plate namkeen daliya+
roasted chana 50gm pkt. + jaggery-30gm(covered inaluminum foil)+ boiled Egg-
1/40gms Paneer 1 whole fruit
LUNCH Roti 4+ dal -2 serving +rice- 2 serving +curd – 100gm packed + dryveg- 1 serving+
01:00- green leafy vegetable-1 serving+ salad 150gm+ ½ lemon,
01:30pm *1 additional serving of green leafy vegetables in case of gestationaldiabetes

DINNER Roti 4+ dal -2 serving +rice- 2 serving +curd – 100gm packed + dryveg- 1 serving+
08:00pm green leafy vegetable-1 serving+ salad 150gm+ ½ lemon,
*1 additional serving of green leafy vegetables in case of gestationaldiabetes

*The above-mentioned meal plan is for general condition. But bidder has to meet the specific nutritional
needs, such as renal, hepatic, high protein, diabetic dietary needs (MEAL PLAN MENTIONED) if required as
per dietician’s instruction.

High Carbohydrate Low Fat Diet(Same In General Ward and Private Ward) (HP2 Diet)

MEAL MENU/ITEMS
BREAKFAST Tea- 1cup / Milk – 200ml pkt. +sugar sachet-1+ brown bread slices 4 (medium size
08:00- – weight of each slice 20gm) covered in aluminium foil
08:30am +10 gm jam packed + jau sattu- 30gm+ 1 whole fruit
LUNCH Roti 4+ dal- 1 serving +rice- 1 serving+ green veg- 2 serving+ paneer
01:00- veg- 1 serving + curd packed – 100gm +salad 300gm
01:30pm
DINNER Roti 4+ dal- 1 serving +rice- 1 serving+ green veg- 2 serving+ paneerveg- 1 serving
08:00pm + curd packed – 100gm +salad 300gm)

DIABETIC DIET
MEAL MENU/ITEMS
BREAKFAST Tea- 1cup / Milk – 200ml pkt. +brown bread slices 4 (medium size – weight of each
08:00- slice 20gm) covered in aluminum foil +10 gm butter cubepacked+ roasted chana
08:30am 50gm pkt. /cornflakes – 60gm/ sprouts- 20gm + 1
whole fruit (except mango, banana, grapes litchi, cheeku)
LUNCH Soup- 1 serving(200ml) + Roti 4+ dal -2 serving +dry veg- 1 serving+ green leafy
01:00- vegetable-2 serving+ paneer veg- 1 serving + curd packed –
01:30pm 100gm +salad 300gm + ½ lemon
DINNER Soup- 1 serving(200ml) + Roti 4+ dal -2 serving +dry veg- 1 serving+ green leafy
08:00pm vegetable-2 serving+ paneer veg- 1 serving + curd packed –
100gm +salad 300gm + ½ lemon+ toned milk- 200mlpkt.
 *The above-mentioned meal plan is for general condition. But bidder has to meet the specific nutritional
needs, such as renal, hepatic, high protein, diabetic dietary needs (MEAL PLAN MENTIONED) if required as
per dietician’s instruction.

Low Protein Low Sodium Diet(Same In General and Private ward) (LP1 Diet)

MEAL MENU/ITEMS
BREAKFAST Tea- 1cup /Milk – 200ml pkt. +sugar sachet – 1 + brown bread slices 4(medium
08:00-08:30am size – weight of each slice 20gm) covered in aluminum foil
+10 gm butter cube packed+ jav sattu- 30gm+ 1 whole fruit(only apple,papaya ,
guava, pear)
LUNCH Roti 4+ dal- 1 serving +rice- 1 serving+ dry veg- 1 serving+ paneer veg-
01:00- 2 serving + curd packed – 100gm +salad 100gm(no onion no tomato)
01:30pm
DINNER Roti 4+ dal -1 serving +rice- 1 serving+ dry veg- 1 serving+ paneer veg-
08:00pm 2 serving +salad 100gm(no onion no tomato)

*The above-mentioned meal plan is for general condition. But bidder has to meet the specific nutritional
needs, such as renal, hepatic, high protein, diabetic dietary needs (MEAL PLAN MENTIONED) if required as
per dietician’s instruction.

Clear Liquid Diet

Diet Ingredient Quantity

Elemental *Protein concentrate- 50gm, Glucose- 120 As per the
feed gm, Refined oil- 25gm, Water- 950ml dietician’s
Diabetic Packed milk (200ml pkt.)/Packed buttermilk(200ml pkt.), instruction
/Renal/ Sattu (30gms per feed) Vegetable soup(100gm raw with due
Hepatic feed vegetables) consent of
Egg white, Sugar (sugar sachet), Oil (brand) consultant
*Protein concentrate
*Protein concentrate- As per advice of Institute Dietician
Gluten Free Diet

BED TEA 1 Cup Tea with Sugar+ Arrow Root Biscuit

BREAKFAST Milk/Lassi/Tea/Coffee/Juice/Poha/Sabudana
Khichdi/Cornflakes/Chivda/Fruit
MID-MORNING Lassi/Nimbu Paani/Roohafza/Dal or Besan Cheela/Rice Idli/Rice Dosa
LUNCH Salad +Curd+ Sabji +Dal
Rice/Make Ki Roti/Aloo-Arrowroot Roti/Bajra Roti
TEA TIME Tea/Coffee/Milk Shake/Lassi+
Aloo Chaat/Sprout Chaat/Veg Chaat/Chana Chaat/Boiled Pulse Chaat/
Three Bean Salad/Corn Cutlets/Steamed Or Fresh Corns/Sabadana
Vada/Bhelpuri/Laiya Chana
DINNER Same As Lunch
DESSERT Milk/Rice Kheer/Carrot Kheer

The rates of different categories of diets have been worked out taking market cost of raw material
(perishable and non-perishable) into account, which are as under:

Food Price Are Inclusive Of Basic Cost Of The Food, Labour, Fuel/Gas, Disposables, Equipment, Utensils,
and Administrative Charges
 Financial Bid:
Sl No Diet Category Per day Rate Per Day Weightage
(As per annexure B) Marks
1 G1 As per annexure B 70
2 G2 As per annexure B 15
3 G3 As per annexure B
4 P1 As per annexure B 10
5 P2 As per annexure B
6 P3 As per annexure B
7 Covid -19 Diet As per annexure B 5
8 High Protein Diet As per annexure B
9 High Protein Diet (Renal) As per annexure B
10 Elemental Feed As per annexure B
11 Gut Feed As per annexure B
12 Renal feed As per annexure B
13 Jejunostomy Feed As per annexure B
14 Hepatic Feed As per annexure B
15 Gluten free diet As per annexure B
Note: In case of tie i.e. rate are same for Diets LI bidder will decide on the following Criteria:
S. No Details Point to be awarded
5 Marks 10 Marks 15 Marks
1. Experience in field <5 years 6-10 years >10 years
2. Annual Turn Over <25 lakh 26-50 lakh >50 Lakh
3. Services provided at various Private State Government Central
Institutes Institute Institute Government
Institutes
(Minimum Three
work orders)

1. Maximum Numbers of points will be given preference if in case of points awarded are same for
two bidders, than bidder with highest turnover shall be declared-L1.
2. Weightage of various types of charge as per consumption to derive L-1 Value as above mentioned
in the table..

Signature Not Verified

Digitally signed by ANAND MOHAN DIXIT
Date: 2022.04.20 11:23:33 IST
Location: eProcure-EPROC