User Guide

© Copyright 2016 HP Development Company,

L.P.

Windows is either a registered trademark or

trademark of Microsoft Corporation in the
United States and/or other countries.

Plug and Display™

DisplayLink™ is an official software

development partner.

The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: June 2016

Document Part Number: 903765-001

Table of contents

1 Getting started ............................................................................................................................................. 1

Identifying components ........................................................................................................................................ 1
Top component .................................................................................................................................... 1
Right components ............................................................................................................................... 2
Front components ............................................................................................................................... 3
Rear components ................................................................................................................................ 4
Adapter components ........................................................................................................................... 5
Setting up the USB docking station ....................................................................................................................... 6
Step 1: Connecting to AC power .......................................................................................................... 6
Step 2: Connecting to a computer ....................................................................................................... 7
Step 3: Prevent Sleep or Hibernation .................................................................................................. 7
Using the tether ..................................................................................................................................................... 8
Setting up the software ......................................................................................................................................... 8
Configuring an external monitor ........................................................................................................................... 9
Using DisplayLink ................................................................................................................................ 9
Using Windows .................................................................................................................................... 9
Using additional software features .................................................................................................. 10
Sleep, Hibernation, shutdown, and restart ....................................................................................... 10

2 Using the docking station ............................................................................................................................. 11

Docking station guidelines .................................................................................................................................. 11
Connecting to a network ..................................................................................................................................... 12
Connecting USB devices ....................................................................................................................................... 13
Connecting to a DisplayPort device ..................................................................................................................... 14
Connecting to an HDMI device ............................................................................................................................. 15
Connecting audio ................................................................................................................................................. 16
Connecting analog audio devices ...................................................................................................... 16
Connecting an optional security cable ................................................................................................................ 17

3 Disconnecting the docking station ................................................................................................................ 18

4 Troubleshooting .......................................................................................................................................... 19
Solving common problems .................................................................................................................................. 19
General use and connection problems ............................................................................................. 19
Audio problems ................................................................................................................................. 20
Video problems ................................................................................................................................. 20

iii
 Getting more information .................................................................................................................................... 21
Contacting support .............................................................................................................................................. 21

5 Specifications .............................................................................................................................................. 22
Input power .......................................................................................................................................................... 22
Operating environment ....................................................................................................................................... 22

Index ............................................................................................................................................................. 23

iv
1 Getting started

Identifying components
This chapter identifies the visible hardware features of the docking station and provides setup instructions.

NOTE: Some features of the docking station may not be available on your computer.

Top component

Component Description

Power light ● On: The docking station is on.

● Pulsing: The docking station is in the standby state, a

power-saving state. The docking station enters standby if
no devices are connected or if all devices have been idle for
more than 10 minutes.

Identifying components 1
 Right components

Component Description

(1) USB Type-C cable Connects the docking station to a notebook or tablet.

NOTE: If a computer does not support power over USB Type-C

connections, power is not provided to the computer through the
docking station. So you must use the AC adapter included with
the computer to power or charge the computer.

(2) Security cable slot Attaches an optional security cable to the docking station.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the docking station from being mishandled
or stolen.

2 Chapter 1 Getting started

Front components

Component Description

(1) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

Windows® 10

Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.

Windows 8

Select the HP Support Assistant app on the Start screen, select

My computer, and then select User guides.

Windows 7

Select Start, select All Programs, select HP Help and Support,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

If the audio does not automatically switch to the docking

station, set the docking station as the default audio device in
your computer settings.

(2) USB Type-C port Connects any USB device with a Type-C connector.

NOTE: Adapters (purchased separately) may be required.

(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.

Identifying components 3
 Rear components

Component Description

(1) Power connector Connects an AC adapter.

(2) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is off.

(3) USB 2.0 ports (2) Connect optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.

(4) RJ-45 (network) jack Connects a network cable.

(5) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High Definition Multimedia Interface (HDMI)
device.

(6) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.

4 Chapter 1 Getting started

Adapter components

Component Description

(1) USB Type-C port Connects the adapter to the docking station.

(2) USB 3.0 connector Connects the docking station to a USB 3.0 port on a notebook or
tablet.

NOTE: Power is not provided to the computer through the

docking station when you connect the computer to the docking
station via USB. So you must use the AC adapter included with
the computer to power or charge the computer.

Identifying components 5
 Setting up the USB docking station
Step 1: Connecting to AC power
WARNING! To reduce the risk of electric shock or damage to your equipment:
Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the electrical outlet.
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

To ensure the correct performance of all docking station features, connect the docking station to an AC power
source using the docking station power cord.
1. Connect one end of the power cord to the AC adapter (1), and connect the other end of the power cord to
an electrical outlet (2).
2. Connect the AC adapter to the power-in connector (3) on the docking station.

6 Chapter 1 Getting started

Step 2: Connecting to a computer
To connect a computer to the docking station via USB Type-C:
▲ Connect the USB Type-C cable to a USB Type-C port on your computer.

NOTE: If a computer does not support power over USB Type-C connections, power is not provided to
the computer through the docking station. So you must use the AC adapter included with the computer
to power or charge the computer.

To connect a computer to the docking station via USB, use the included USB-Type-C-to-USB adapter:
▲ Connect the docking station cable to the USB Type-C end of the adapter, and then connect the USB end
of the adapter to a USB port on your computer.

NOTE: Power is not provided to the computer through the docking station when you connect the
computer to the docking station via USB. So you must use the AC adapter included with the computer to
power or charge the computer.

Step 3: Prevent Sleep or Hibernation

When using an external monitor, you might want to close the computer. For more information on configuring
an external monitor, see Configuring an external monitor on page 9.
To ensure that the computer does not initiate Sleep or Hibernation when it is closed:
1. Open the Control Panel and select the Power Options page.
2. Click Choose what closing the lid does. Click Do nothing, and then click OK.
3. Under Plugged in, select Do nothing, and then click Save changes.

NOTE: For instructions on accessing the Power Options page, see Help and Support on the computer.

Setting up the USB docking station 7

 Using the tether
Depending on the external devices you want to connect to the computer, you might want to switch between
connecting the docking station to the computer via USB Type-C and connecting the docking station via USB.
To help you organize the cables, a tether is included with the docking station.
To use the tether:
▲ Connect the included adapter to the docking station. Then fasten one end of the tether around the
docking station cable next to the USB Type-C connector and the other end of the tether around the
adapter cable next to the USB Type-C connector.

You can either keep the cable and adapter connected or disconnect the cable and adapter without removing
the tether.

Setting up the software

This section describes how to install the HP Elite USB-C Docking Station software on a computer running the
Windows 10, Windows 8, or Windows 7 operating system. The software is preinstalled in flash memory on the
docking station.

8 Chapter 1 Getting started

 1. With the computer on, Windows running, and the Internet connected, connect the USB cable from the
docking station to the computer.
2. If the device flash drive does not open automatically, open File Explorer, and then select HP USB-C
Dock.
3. Double-click HP Elite USB-C Docking Station Installer.
4. Follow the on-screen instructions.
5. A welcome screen appears. Click Next.
6. When the End User License Agreement appears, accept and then click Next.
7. Click Install.
8. Choose to restart now or later. The docking station might not work until the next restart. If you choose
to restart the computer, first remove any disks from the computer’s drives. Click Finish.
9. Be sure that you have the latest drivers installed. Go to http://www.hp.com/support and select your
country or region. Select Software and Drivers, type the dock model number (located on the bottom of
the docking station), and then select Find my product. Click the link for your specific docking station,
and then download the latest drivers.

Configuring an external monitor

Using DisplayLink
Use DisplayLink to configure the display of a monitor attached to the docking station:
1. Click the DisplayLink icon in the taskbar.
2. To set the external monitor as an extension of the primary monitor, click Extend.
– or –
To set the external monitor as a copy of the primary monitor, click Mirror.
– or –
To set the external monitor to be the only display, click Notebook monitor off.
– or –
To set the external monitor to be the primary display, click Set as main monitor.
DisplayLink allows you to optimize the display for video, check for updates, and configure advanced settings.
DisplayLink options might vary, depending on the operating system. For instructions on configuring the
external monitor using Windows, see Using Windows on page 9.

Using Windows
Use Windows to configure the display of a monitor attached to the docking station.

NOTE: When you first connect the docking station to a computer using Windows 7, the Windows properties
screen appears, and the external display is automatically configured in Mirror mode as the default.

1. If the computer is running Windows 10, type control panel in the taskbar search box, and then
select Control Panel. Select Appearance and Personalization.
– or –

Configuring an external monitor 9

 If the computer is running Windows 8, move the pointer down from the upper-right corner of the screen,
and then click Devices. Click Second screen.
– or –
If the computer is running Windows 7, right-click on the desktop, and then select Screen Resolution.
2. To set the external monitor as the primary monitor on computers running Windows 10 or Windows 8,
select Second screen only. To set the external monitor as the primary monitor on computers running
Windows 7, select Make this my main display.
– or –
To set the external monitor as an extension of the primary monitor on computers running Windows 10
or Windows 8, select Extend. To set the external monitor as an extension of the primary monitor on
computers running Windows 7, select Extend these displays.
– or –
To set the external monitor as a copy of the primary monitor on computers running Windows 10 or
Windows 8, select Duplicate. To set the external monitor as a copy of the primary monitor on computers
running Windows 7, select Duplicate these displays.
You can also access the display settings by pressing the Windows key +p.

Using additional software features

The DisplayLink software offers additional features for configuring monitors attached to the docking station:
● Screen Resolution—Changes the resolution of the external monitor.
● Screen rotation—Rotates the display of the external monitor 90, 180, or 270 degrees.
● Off—Turns the external monitor off.
● Advanced—Opens the Windows properties box.

Sleep, Hibernation, shutdown, and restart

If the computer initiates Sleep or Hibernation, the monitor turns off. When the computer exits Sleep or
Hibernation, the connected monitor returns to the previous monitor settings.
If you restart or shut down the computer and then turn it back on, the connected monitor returns to the
previous monitor settings.

10 Chapter 1 Getting started

2 Using the docking station

Docking station guidelines

● Operating systems—For optimal performance, use the docking station with a computer running the
Windows 10, Windows 8, or Windows 7 operating system.
● Power—To use docking station features, AC power must be connected to the docking station.
● Connecting and disconnecting—The docking station can be connected to or disconnected from the
computer whether the computer is on or off. (See Step 2: Connecting to a computer on page 7 and
Disconnecting the docking station on page 18.)
● External devices—When the docking station is connected to the computer, external devices can be
connected to the ports on the docking station or to the ports on the computer.

Docking station guidelines 11

 Connecting to a network
You can connect the computer to a network through the docking station. This requires an Ethernet cable
(purchased separately).
1. Connect the docking station to the computer.
2. Connect one end of the Ethernet cable to the RJ-45 (network) jack on the docking station and connect
the other end to an RJ-45 wall jack or router.

12 Chapter 2 Using the docking station

Connecting USB devices
The docking station has five USB ports: one USB 3.0 and two USB 2.0 ports on the rear panel and one USB
Type-C and one USB 2.0 port on the front panel. Use the USB ports to connect optional external USB devices,
such as a keyboard and mouse.

NOTE: Be sure that the external device is compliant with the docking station power specifications. Using a
noncompliant device might disable the port to which the device is attached. To reset the port, see
Troubleshooting on page 19.

Connecting USB devices 13

 Connecting to a DisplayPort device
The docking station can also be connected to an external device, such as a monitor or a projector, through the
DisplayPort. The docking station supports video connections to the HDMI port and the DisplayPort at the
same time, as long as screen resolutions are 2048 ×1152 or less. For resolutions greater than 2048 ×1152,
only single display mode can be used.

14 Chapter 2 Using the docking station

Connecting to an HDMI device
You can connect the docking station to an external video or audio device, such as a high-definition television,
or to any digital audio components, through the HDMI port. The docking station supports video connections
to the HDMI port and the DisplayPort at the same time, as long as screen resolutions are 2560 x 1600 or less.
For resolutions greater than 2560 x 1600, only single display mode can be used.

NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased separately).

Connecting to an HDMI device 15

 Connecting audio
You can connect headphones or speakers directly into the audio-out (headphone)/audio-in (microphone)
combo jack on the docking station. You can also connect analog audio devices.

NOTE: If the audio does not automatically switch to the docking station, set the docking station as the
default audio device in your computer settings.

Connecting analog audio devices

To connect analog audio:
1. Connect one end of an audio Y-cable (purchased separately) to the audio-out (headphone)/audio-in
(microphone) combo jack on the docking station.
2. Connect the other end to the red and white audio-in jacks on your television or stereo equipment. See
your television or stereo equipment user guide for the jack names and locations.

16 Chapter 2 Using the docking station

Connecting an optional security cable
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the docking station from
being mishandled or stolen.

To install a security cable:

1. Loop the security cable around a secured object.
2. Insert the key into the cable lock (1).
3. Insert the cable lock into the security cable slot on the docking station (2), and then turn the key.

4. Remove the key.

Connecting an optional security cable 17

 3 Disconnecting the docking station

To disconnect the docking station from the computer, follow these steps:
1. Click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
2. Click Safely Remove USB Docking Station. The Safe to Remove Hardware message is displayed.
3. Disconnect the attached USB Type-C cable from the computer.

18 Chapter 3 Disconnecting the docking station

4 Troubleshooting

Solving common problems

The following tables list possible problems and the recommended solutions.

General use and connection problems

Problem Possible cause Solution

The power light is off. The docking station is not connected to AC Connect the power cord to the docking
power. station and to an electrical outlet.

The ports or jacks on the docking station The docking station is not connected to AC Connect the power cord to the docking
are not working. power. station and to an electrical outlet.

The docking station is not connected to the Disconnect the USB cable from the
computer correctly. computer, and then reconnect it.

A USB port on the docking station is The USB device attached to the port may Reset the port:
disabled. not be compliant with the docking station
power specifications and is using too much 1. Disconnect the device that disabled
power. the port.

2. Disconnect the power cord from the

docking station, and then reconnect
it.

– or –

Disconnect the docking station from

the computer, and then reconnect it.

When the docking station is connected to Switching from the WLAN connection to Disable the WLAN connection:
the computer, both the WLAN and the LAN the LAN connection is not supported.
are connected. If you are using Windows 10:

1. Right-click Start, and then select

Network Connections.

2. Right-click Wi-Fi, and then click

Disable.

If you are using Windows 8:

1. Move the pointer down from the

upper-right corner of the screen,
select Settings, and then select
Change PC settings.

2. Select Wireless, and be sure that

your wireless device is set to Off.

If you are using Windows 7:

● Select Start, select Control Panel,

select Hardware and Sound, and
then select Windows Mobility
Center. Click Turn wireless off.

– or –

Solving common problems 19

 ● Click the Show hidden icons arrow in
the notification area, and then click
the HP Connection Manager icon.

In the HP Connection Manager

window, click the WLAN power icon
to turn it off.

Cannot uninstall DisplayLink core software Uninstall DisplayLink Core Software. This
using Uninstall in Windows 10 or Windows automatically uninstalls DisplayLink.
8 or Uninstall a program in Windows 7.
In Windows 10 or Windows 8, use
Uninstall. In Windows 7 or Vista, use
Uninstall a program.

Audio problems
Problem Possible cause Solution

Audio does not play. The drivers are not installed. Install the drivers. See Setting up the
software on page 8.

Headphones or other audio device An audio device is connected to the Set the docking station as the default
connected to the docking station do not headphone jack on the docking station, but audio device in the computer settings, or
produce sound. the docking station is not the default audio connect the audio device to the computer.
device.

A microphone connected to the docking A microphone is connected to the docking Set the docking station as the default
station does not work. station, but the docking station is not the audio device in the computer settings, or
default audio device. connect the microphone to the computer.

A connected home entertainment system Audio is not connected properly. Be sure that the docking station is properly
does not have audio. connected to the home entertainment
system.

Video problems
Problem Possible cause Solution

A video does not display. The drivers are not installed. Install the drivers. See Setting up the
software on page 8.

Fonts and other characters on the external The external monitor screen resolution is Set the screen resolution equal to or lower
monitor appear large. higher than the maximum limit of 2560 x than the maximum limit.
1600.

The graphics application does not detect Some graphics applications do not detect Using the DisplayLink software, configure
the external monitor. external monitors connected to the the external monitor. See Configuring an
docking station. external monitor on page 9.

The external monitor cannot be set as the Older Intel graphics applications do not Download the latest Intel drivers from
primary monitor when using some Intel support setting the external monitor as http://www.hp.com/support.
graphics applications. the primary monitor.

The computer monitor does not work. The external monitor has been Disconnect the docking station from the
disconnected from the docking station computer, and then disconnect the
external monitor from the docking station.

20 Chapter 4 Troubleshooting
 Problem Possible cause Solution

before the docking station was

disconnected from the computer.

A video device connected to the external The docking station does not support Use the computer’s display or connect the
monitor port displays a black screen when viewing Blu-ray or other protected content external display device to the computer.
playing Blu-ray or other protected content. on an external display device connected to
the external monitor port on the docking
station.

Getting more information

● For comprehensive information about the docking station, as well as governmental agency and safety
information about the use of the docking station, access Help and Support.
● The HP website (http://www.hp.com) provides product news and software updates.

Contacting support
If you cannot solve a problem using the troubleshooting tips in this chapter, you might need to contact
support.
For the fastest possible resolution of your problem, have the following information available when you
contact support:

NOTE: The serial number and other information for the docking station can be found on the service label
located on the bottom of the docking station.

● Model name and number for the computer and for the docking station
● Serial numbers for the computer and docking station
● Dates the computer and docking station were purchased
● Conditions under which the problem occurred
● Error messages that have been displayed
● Hardware and software you are using
● The manufacturer and model of components connected to the computer and docking station
To contact support using your HP computer, select Start and then select Help and Support. Click Contact
support to start a chat session with a support specialist.
For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
● Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

● Find HP support worldwide telephone numbers.

● Locate an HP service center.

Getting more information 21

 5 Specifications

Input power
The power information in this section may be helpful if you plan to travel internationally with the dock.
The dock operates on DC power, which can be supplied by an AC or a DC power source. The AC power source
must be rated at 100–240 V, 50–60 Hz. Although the dock can be powered from a standalone DC power
source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for
use with this dock.
The dock can operate on DC power within the following specifications.

Input Power Rating

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
NOTE: The dock operating voltage and current can be found on the dock’s regulatory label.

Operating environment
Factor Metric U.S.

Temperature

Operating (writing to optical disc) 0°C to 40°C 32°F to 104°F

Nonoperating -40°C to 70°C -40°F to 158°F

Relative humidity (noncondensing)

Operating 5% to 95% 5% to 95%

Nonoperating 5% to 90% 5% to 90%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 9,144 m -50 ft to 30,000 ft

22 Chapter 5 Specifications
Index

A L U
analog audio 16 lights, power 1 USB 3.0 charging (powered),
audio connection, analog 16 lock, security cable 17 identifying 4
audio, connecting 16 USB devices, connecting 13
audio-out (headphone)/audio-in N USB ports, identifying 3, 4, 5
(microphone) combo jack 16 network (RJ-45) jack 12 USB Type-C port, identifying 3
audio-out (headphone)/audio-in network jack, identifying 4
(microphone) combo jack,
identifying 3 O
operating environment 22
C operating systems supported 11
cable, identifying 2
computer P
connecting 7 ports
sleeping 7 Dual-Mode DisplayPort 4
connector, power 4 HDMI 4
connectors USB 3, 4, 5, 13
power 6 USB 3.0 charging (powered) 4
USB Type-C 3
D power
DisplayPort device, connecting 14 docking station, connecting 6
Dual-Mode DisplayPort guidelines 11
identifying 4 power connector 6
power connector, identifying 4
E power light, identifying 1
external devices 11
R
H RJ-45 (network) jack 12
HDMI device, connecting 15 RJ-45 (network) jack, identifying 4
HDMI port, identifying 4 RJ-45 (network) lights, identifying
Help and Support 21 4

I S
input power 22 security cable slot 17
security cable slot, identifying 2
J security cable, connecting 17
jacks slots
audio-out (headphone)/audio-in security cable 2, 17
(microphone) combo 3 support, contacting 21
audio-out (headphone)/audio-in
(microphone) combo jack 16 T
network 4 Troubleshooting 19
RJ-45 (network) 4, 12

Index 23