Aircraft IT MRO V11.3

CASE STUDIES: ETIHAD AIRWAYS • ENTER AIR • AIR TAHITI WHITE PAPER: TRUSTFLIGHT NEWS AND TECHNOLOGY UPDATES
AUTUMN 2022 • V11.3
There’s been a digital transformation at Etihad Airways

At the heart of the change has been the implementation of a new ETL/ELB
Enter Air upgrades A digital record

MRO IT solution of asset life
Working with a trusted IT partner for a new tool DARS aims to change the way assets are managed
WHAT CAN IT DO: QOCO VENDOR JOB CARDS: ROTA • CROSSCONSENSE MRO SOFTWARE DIRECTORY
EFFICIENT,
ACCURATE
TECH LOGS
FOR YOUR
ENTIRE FLEET
Boeing Mobile Logbook is a fleet-wide electronic logbook solution that
replaces the paper logbooks required for the flight deck and for cabin and
line maintenance. It bi-directionally synchronizes information with your
maintenance and planning system, providing efficiency and accuracy in
executing mandatory and critical pre-flight, in-flight and post-flight processes.
Visit services.boeing.com/boeing-mobile-logbook to learn more.

AIRCRAFT IT MRO: WELCOME
COMMENT
Aircraft IT MRO: In the post pandemic world, all
signs point to the need for improved productivity
WORDS: ED HASKEY
AIRCRAFT IT MRO
T
he aftermath of a global pandemic is not just airworthiness and improve performance plus raise
Publisher/Editor
Ed Haskey about bringing aircraft back into service or productivity. In the case from Enter Air, the airline has
E-mail: [email protected] disposing of them. During the past two already had a strong relationship with its IT solution
Telephone: +44 1273 454 235 years, there was a significant change in provider for more than a decade. There was no need
Website: www.aircraftIT.com
airline and MRO workforces. Many experienced to change provider but the need for a planning
Chief Operating Officer technicians decided to leave the sector and that has optimization tool meant that the two partners had to
Scott Leslie
left a lot of people wondering how are they going to work together to create a solution and ensure that
E-mail: [email protected]
get the work done without that experienced Enter Air could optimize maintenance planning as a
Copy Editor/Contributor
workforce. This is on top of the usual challenge for contributor to improved productivity.
John Hancock
E-mail: [email protected] any business, how to save cost but increase output Finally, the second part of a white paper on the
and the quality of output to ensure the optimum new solution, DARS, which is designed to deliver a
Magazine Production
Dean Cook revenue. digital maintenance record for aviation assets,
E-mail: [email protected] The answer might seem obvious, it’s better drastically improving asset management and
productivity; but if it was that easy, everyone would reducing the times for onboarding and offboarding
AircraftIT MRO is published bi-monthly and is an have achieved it. They haven’t, or rather, they haven’t assets in order to maximize time in revenue service.
affiliate of Aircraft Commerce and part of the
all managed it. But many have with the application of The column in this issue, ‘What IT can do’, also
AviationNextGen Ltd group. The entire contents
within this publication © Copyright 2021 digital IT solutions that, while they might have been focuses on asset management and especially keeping
AviationNextGen Ltd an independent publication ‘nice to have’ before 2020, are now ‘must have’ track of asset life stages and changes through the
and not affiliated with any of the IT vendors or components in the processes of any airline or MRO use of digital threads and digital twins. Of course, it
suppliers. Content may not be reproduced without
that aspires to be successful. wouldn’t be Aircraft IT without our vendors and, in
the strict written agreement of the publisher.
The views and opinions expressed in this In this issue, we look at using digital solutions to this issue, both ROTA and CrossConsense complete
publication are the views of the authors and do not improve productivity from all angles. Our first article their Job Cards for you. Add to that our regular
necessarily reflect the views or policies of their is about how Etihad Airways has not only accelerated round-up of news and technology developments and
companies or of the publisher. The publisher does
its drive to automate, digitize and integrate its IT the comprehensive ‘MRO Software Directory’ and
not guarantee the source, originality, accuracy,
completeness or reliability of any statement, solutions but has also implemented a new electronic you have Aircraft IT MRO: covering the solutions that
information, data, finding, interpretation, advice, Tech Log / Log Book (ETL/ELB) to boost fleet will enhance productivity in your business
opinion, or view presented.
AIRCRAFT IT MRO • AUTUMN 2022 • 3

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AIRCRAFT IT MRO: V11.3
CONTENTS
06 Latest News and Technology updates 50 VENDOR JOB CARD: ROTA
Keeping up with what is happening in a complex and President, James Cornelius sets out the focus on customers’
evolving business world is a challenge. At Aircraft IT MRO or capabilities and meticulous efficiency that underpin ROTA’s
here in the Aircraft IT MRO e-journal the latest developments success
are sorted and ready to read. In the second of our Q&A pieces, James Cornelius, President,
ROTA, completes his ‘Job Card’ for Aircraft IT.
32 CASE STUDY: Digital Transformation at
Etihad Airways Technical 52 CASE STUDY: Enter Air’s post-pandemic
Eric Bogner, Manager Strategic Partnership and Performance, upgrades are supported by a flexible MRO
Etihad Airways and Arish Sayed, Manager Projects — IT solution
Technical, Etihad Airways Konrad Dymowski, Technical Manager, Enter Air shares the
At Etihad Airways, Covid-19 has accelerated the need to airline’s relationship with Seabury Solutions and how that
automate, digitize and integrate. At the heart of the continues to add value to the business with new
digitization strategy is the implementation of an ETL/ELB to developments after twelve years
provide, among other things, real-time airworthiness data. Enter Air needed a new Planning Optimization Tool and put
their trust in the airline’s long-standing MRO IT partner whose
42 VENDOR JOB CARD: CrossConsense original solution had served the airline well and grown with it
Customer Support, Patrick Zita, share CrossConsense’s over ten years and who developed the right answer for this
commitment to customers that is at the core of their great upgrade.
service
In the first of our Q&A pieces, Patrick Zita, Customer Support, 58 COLUMN: What IT can do: Digital Thread
CrossConsense GmbH & Co. KG, completes his ‘Job Card’ for maturity in aircraft operations. The OEM
Aircraft IT.
perspective
45 WHITE PAPER: A lifelong digital Henrik Ollus, Customer Success Manager at QOCO Systems ltd.
maintenance record for aviation assets, Aircraft and their components are complex assets; keeping
track of their life stages and changes is a challenge met with
Part 2 the digital thread from which tools, such as digital twins, can
Karl Steeves, CEO, TrustFlight and Jack Hsu, Senior Manager, be generated and maintained.
Boeing Vancouver
DARS is more than just a record keeping system; it is set to 60 MRO Software directory
change the way asset maintenance is managed, revolutionize A detailed look at the world’s leading MRO IT systems
onboarding and offboarding, including lease delivery and
return and save the industry significant cost while delivering
more complete records.

anuncio_revista-staffnow.pdf 1 25/8/22 14:41 NEWS & TECHNOLOGY
Sandpiper Aviation selects

Rusada’s ENVISION
In mid-June 2022, “Sandpiper place great importance
it was announced on their customer satisfaction, so it is
The first digital platform connecting MROs that Aerial easy to see why ENVISION appealed
with contractors directly. Photography to them. Our solution will boost their
specialist ability to deliver high quality services
Sandpiper Aviation has chosen on the aerial photography side, and
Streamline the way you source: Rusada’s ENVISION software to their secondary offerings too. Our
manage their Airworthiness, teams are already working hard to
Maintenance, and Flight Operations. ensure we deliver on this goal, and we
Hiring processes Sandpiper Aviation provide aerial look forward to another successful
under your control photography, ground surveying, and go-live in the region later this year.”
mapping services from their base in added Julian Stourton, CEO at
Nairobi, Kenya. To perform these Rusada.
activities, they operate and maintain a Rusada: Rusada is a leading
Large pool of EASA/FAA
specialised fleet of 15 light aircraft. provider of aviation software with over
prechecked contractors They also offer CAMO and Part 145 35 years of experience in the industry.
services for other operators in the Its ENVISION software manages over
region. 2,000 fixed and rotary wing aircraft
Single channel for all Sandpiper have signed up for six of for 150 operators, maintainers, and
your communications ENVISION’s modules to manage their manufacturers in more than 45
operations, including Fleet countries. With its headquarters in
Management, Base & Line MRO, and Switzerland and offices in the USA,
Real-time tracking Flight Operations. The implementation UK, UAE, India, Singapore, and
of your offers project has already begun with Australia, Rusada provides global
Rusada’s teams looking to get support for a global industry.
Sandpiper live later this year. Specialising in the management of
“We pride ourselves on offering airworthiness, maintenance, and flight
premium, yet affordable mapping operations, ENVISION is developed
solutions to the region. To do this we solely for aviation. Its modern,
must keep our operations cost- web-based platform features a suite of
effective and running smoothly. integrated modules, enhanced by a
Visit our platform today, register for ENVISION allows us to manage key series of native mobile apps.
free and start enjoying its benefits. elements of our business from one ENVISION’s easy-to-use interface
solution, and effectively plan our provides users with clear, actionable
activities to keep costs at a minimum, information, enabling processes to be
www.staffnow.aero savings which we can then pass on to carried out quickly and efficiently, and
our customers.” stated Michael Mutuku, all without the need for paper or
Head of Quality at Sandpiper Aviation. spreadsheets.

MOBILIZING
MAINTENANCE
Real-time maintenance information, anytime, anywhere
[email protected] | www.emro.com
NEWS & TECHNOLOGY
Five reasons why Blue MRO is drastically timesaving

In September 2022, MRX Systems published a organized, and referenced full work report that will Technicians’ Experience Record
resumé of how their solution, Blue MRO, can save become a key selling feature. Thanks to the badging system, users will no longer
users’ valuable time. need to report the technicians’ experience.
Designed for MRO management, Blue MRO eJobCard iPad App Blue MRO keeps track of the activity of each
from the Blue EYE Suite enables users to digitalize With the eJobCard iPad App, communication mechanic and gathers all the tasks they complete
the maintenance process from issuing quotations, between staff members has never been so simple. in work orders but also the other events they can
assigning jobs to technicians, reporting repairs Improve operational communication chain efficiency work on.
and findings until compiling all related paperwork to get a team connected and minimize human errors. It also allows users to control the efficiency by
into one exhaustive and automatically generated With Blue MRO, instantly share the job descriptions comparing the expected and the actual man-hours
full work report. Let’s discover how timesaving and retrieve data from technicians. spent on a task. This way, the associated rates can
it is. easily be re-calculated, if necessary.
Logistics & Inventory Management
Full Work Report Automatic Generation With Blue STOK designed in addition to Blue MRO, Dashboard module
Blue MRO enables users to generate a Full Work take control over logistics thanks to data Thanks to an intuitive dashboard, users can quickly
Report automatically at the end of each project. The synchronized in real-time with operations and usage. get an overview of remaining shelf life and
data entry control features guarantee that no All the features needed to streamline operations are calibration due dates, stock items status, material
mandatory signature, part certificate, or related file is there: set minimum stock holding and re-order level requests, loans alerts, critical stock quantities, and
missed or incorrect at each stage of the per item, assign preferred suppliers, create purchase order alerts so that they are able to always be one
maintenance, and all these are included in the final orders, report inventory, receive deliveries and attach step ahead.
report. In one click, the result is an exhaustive, delivery notes and certificates, and much more. Read the full story on Aircraft IT Website
AVIATION TECHNOLOGY SERVICES SPECIALISTS

MRO IT Services | MRO ERP Extensions | Custom ERP Solutions | Business Intelligence
Contact us for your customized solutions: [email protected] | +1 (321) 710-ROTA

www.rota.technology

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We’ve undergone an upgrade of our own recently, check out
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NEWS & TECHNOLOGY
Berry Aviation signs up for Rusada’s ENVISION

Towards the end of July 2022, leading private and its user-friendly interface. In particular, we were
services operator Berry Aviation, announced that it very impressed with its quick and easy forecasting of
has selected Rusada’s ENVISION software to maintenance activities, as well as its ability to
manage its Airworthiness and Maintenance efficiently handle component MRO. Even in these
activities. early stages of the implementation process we are
Berry Aviation, based in San Marcos Texas, already beginning to see the benefits Rusada’s
provides specialty passenger, cargo, and medevac software will bring our business and our customers.”
services to the U.S. Department of Defense, as well stated Steve Jenkinson, Director Flight Dispatch
as cargo flights for civilian organizations, and Operations at Berry Aviation.
third-party MRO services. They operate a mixed fleet Julian Stourton, CEO at Rusada said: “The services
of over 20 aircraft consisting of De Havilland DHC-6, along with Rusada’s ENVISION Tasks and ENVISION that Berry Aviation provide are incredibly complex in
De Havilland DHC-8-200, Embraer 120, Fairchild Stock mobile applications. The solution will be nature, which in turn leads to a complex maintenance
Swearingen Metro III, King Air 350, and Cessna 206. implemented by Rusada’s North American Client environment. Managing such a diverse fleet is tricky
As well as serving all branches of the U.S. military, Services teams, with work on the project having enough as it is, but if you don’t have an intelligent
Berry Aviation’s customers also include Fortune 500 already begun. software solution to assist you, then the task becomes
companies, NCAA athletic teams, NASCAR teams, “Due to the growth we’ve experienced over almost impossible. ENVISION has been tried and
and other Part 135 and 121 carriers. recent years, we were looking for a solution that tested in complex operations around the world, so I
Berry Aviation has signed up for six of could better handle the operations and maintenance am more than confident it can deliver the
ENVISION’s modules, including Fleet Management, of a more diverse and larger fleet. ENVISION stood performance and oversight that Berry is seeking.”
Base Maintenance, and Inventory Management, out for us because of its use of modern technologies, Read the full story on Aircraft IT Website
AMOS.
„Implementing AMOS as our M&E Lufthansa and Lufthansa Cargo
software was a strategic project are live with AMOS, the world-
for Lufthansa and Lufthansa Cargo.
AGAIN.
class M&E software solution.
We now have a solid platform
Both carriers have implemented AMOS
to continue our digital push
towards more increased mobility, including AMOSmobile, enabling
leaner processes and easier data paperless maintenance operations from
integration across our multiple the beginning.
systems.” The close cooperation of the Lufthansa
group members will be further promoted
says VP Technical Fleet Management by AMOScentral, which enables the
Lufthansa exchange of data between AMOS
instances while nevertheless allowing
each group member to keep control over
their individual AMOS environments.
SWISS-AS.COM

NEWS & TECHNOLOGY
Ramco Systems’ U.S. subsidiary

opens new offices to accelerate
growth in the U.S. defense segment
In early August 2022 — Global
aviation software provider Ramco
Systems Corporation, USA (RSC) took
steps to continue to expand its
footprint into the North American
defense market. With the recent President of Business Development.
establishment of its U.S. based, wholly These leaders bring a wealth of
owned subsidiary, Ramco Systems experience from their U.S. military
Defense and Security Incorporated service and various positions in the U.S.
(RSDSI), the company announced the defense industry leadership at the SVP,
opening of new offices for RSDSI in C-Suite, President and CEO levels.
Dallas and Washington D.C. Manoj Kumar Singh, President
Having witnessed significant Ramco Systems Corporation, USA, &
growth in the U.S. defense segment, Chief Customer Officer — Aviation,
Ramco Systems Corporation is serving Aerospace & Defense, Ramco Systems,
major U.S. defense prime contractors said, “The formation of the Defense &
providing services across the Security organization is a major
DocuNet Department of Defense, ranging from milestone for Ramco Aviation, and a
depot maintenance, aircraft fleet key structural investment for our
DocuNet for Engineering by Vistair. management for In-Service aircraft growth in the U.S. Defense market.
and Government facility management There is a clear realization in the
The most complete aviation to adversary air services and pilot market that while the security and
training, logistics and sustainment defense compliance of the software is
document management system support for aircraft in the field, and critical for entry into this segment, the
in the world is now available MRO activities with its aviation MRO real value comes from the functional
for Engineering. software. With RSDSI the company will and technical richness of the software
now be well positioned and equipped that directly impacts the end goal of
www.vistair.com to support the existing and new U.S.
Defense and Security customers.
the U.S. military — mission readiness of
its aircraft fleet. This is where Ramco’s
As part of the new defense entity, unique differentiation comes in. We
Ramco has hired U.S. military and U.S. are excited to have Robert Sprigg and
defense industry veterans to lead the Rod Rodríguez lead our defense
Welcome to a new era.

defense focused organization. Robert organization’s growth and our future
Sprigg (USN RADM ret.) leads as the contributions to the U.S. Defense and
President of RSDSI, and Rod Rodríguez Security community.”
(USAF Lt Col ret.) joins as Vice Read the full story on Aircraft IT Website

Shop Manager by
For stand-alone component shops and engine MROs

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NEWS & TECHNOLOGY
AlMasria Universal Airlines opts for Rusada’s ENVISION

In late August 2022, Egypt’s second largest carrier,
AlMasria Universal Airlines, announced that it has
selected Rusada’s ENVISION software to unify its
airworthiness, maintenance, and flight operations.
From its base in Cairo, AlMasria serves
destinations across North Africa, Europe, and the
Middle East with a growing fleet of Airbus A320s
and Boeing 737s.
To achieve greater efficiency and cooperation
during their planned growth, AlMasria will adopt
Rusada’s ENVISION software to manage an array of
Photo Credit: Eric Salard
activities through one solution. Modules to be
implemented include Fleet Management for are not benefiting from the visibility and clarity a Julian Stourton, CEO at Rusada added: “I am very
airworthiness, Operations Control for flight ops, Base one-stop solution can provide. The team at Rusada pleased to be working with yet another fast-growing
& Line Maintenance, and Inventory Management. were able to clearly demonstrate how ENVISION airline who understands the value our software can
Rusada’s in-house implementation teams will deploy could fix this and encourage the cross-department bring. AlMasria have been incredibly forward-thinking
each module in a staged approach to ensure a communication and cooperation we’ll need to in this regard, and this proactive approach ensures
seamless transition for AlMasria. achieve peak operational efficiency.” stated Ahmed they have a system that grows with their fleet, rather
“Currently our various operational teams are El Zaabalawy, CEO Technical Advisor at AlMasria than having to play catch-up later down the line.”
working on independent, disconnected systems and Universal Airlines. Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY
Akasa Air live with AMOS

AMOS with strong
footprint in India
When Akasa Air was
searching the market for
an MRO software solution
that would meet their
requirements, the airline
had two major criteria to
be considered: the start
of commercial operation
was planned for summer
2022 and the new software needed to support the airworthiness management
of the fleet; the start-up has 72 Boeing 737 MAX on order and plans to have
completed the inductions of the ordered aircraft by 2027, being the reason
why the desired software must be scalable and capable to support fleet
growth without adding complexity.
Due to these two reasons, the airline was looking for a partner who could
develop a strategy tailored to Akasa Air, with the objective to initially support a
timely go-live and, in a second phase, to increase the usage of the software
functionalities and the automation of the processes.
The implementation was finalised in late August 2022 after just three months
of project work with a successful go-live — on time with the operational start of
their first B737 MAX. The timely operational start of AMOS was possible due to:
as a start-up company with brand-new aircraft, only minor data transfer is
required, a process that is often the deciding factor of the project duration; and
Why do airlines and MROs
the broad AMOS experience of the project team.
The Akasa Air team relies on Swiss-AS’ cloud hosting service. The AMOS
need to invest in digital
cloud hosting package, combined with AOS (management of application and
database server), provides the customer with a fully cloud-hosted AMOS transformation?
environment and ideal operating conditions to benefit from the full potential of
AMOS. This option relieves Akasa Air of the need to operate a technical
infrastructure on premise and provides an attractive and cost-effective
Download the IFS white paper
alternative — being the perfect setup for a start-up airline. http://ifs.biz/avi_transform
Welcoming this latest customer for AMOS, Fabiano Faccoli, CEO of Swiss-AS,
said, “With AMOS, Akasa Air has chosen a scalable software that has proven to
be the right choice many times when it comes to supporting airlines from
start-up status to a mature airline coming along with a significant fleet increase.
ifs.com
We are proud to further intensify our AMOS footprint in India. Welcome to the
AMOS Community, Akasa Air!”
Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY
Swiss-AS’ eTLB brings

AMOS to the flight deck
At the end of
2020 Swiss-AS
announced within
the AMOS
customer
community the
extension of its
product portfolio by launching the development of its own eTLB which was
announced in mid-July 2022.
With the Swiss-AS eTLB, tightly integrated with AMOS, customers will have a
unique opportunity to improve the collaboration between pilots, cabin crew and
mechanics. With the seamless integration of the Swiss-AS eTLB with AMOS and
AMOSmobile/EXEC, customers benefit from a product suite that becomes the
one source of truth for cockpit, cabin and maintenance staff. Each airline will profit
from streamlined end-to-end processes across AMOSdesktop, AMOSmobile and
the eTLB, providing increased data access and consistency across departments…
to better achieve the usual benefits expected from an eTLB.
With an intuitive user experience and an elegant user interface, the Swiss-AS
eTLB provides flying crew, maintenance staff, administrators and authorities the
right level of information and functions required in each respective context.
Swiss-AS eTLB main functions

Pilot in command: reporting defects in an intuitive way, selecting them from a
pre-existing list and being able to add any additional relevant information for the
maintenance staff, it goes beyond a defect report.
Cabin: being able to report a cabin defect in a simple way; if needed, a
highlighted picture can be added in order to enhance the Flight Crew — Cabin
Crew communication.
Maintenance: being able to report defects, close defects and perform line
maintenance related tasks, such as daily checks, from its own working
environment.
Admin: being able to manage users and roles, workflows and configuration
directly in AMOS, roll-out updates and configuration through their Mobile Device
Management.
Authorities: in an analogy to the paper TechLog, the authorities need to
consult and access the continuous airworthiness of the aircraft associated with
the specific eTLB. They can consult every page but are not able to edit any detail.
The implementation of the Swiss-AS eTLB ultimately leads to an end-to-end

NEWS & TECHNOLOGY
2022 August_Aircraft IT eJournal_m1.pdf 1 7/28/22 11:48 AM
process optimization and cost reduction, since the Swiss-AS eTLB helps with
optimizing aircraft turnaround times, providing aircraft availability status in real
time, and increasing data access and consistency for flying crew.
Simple implementation and platform independence for additional

cost optimisation
At the early stages of its development project, Swiss-AS decided for a Type-A
ULTRAMAIN
EFB application running on a portable EFB. This strategic choice simplifies the ®
aviation authorities’ approval process for customers, while avoiding, once
implemented, the continuous certification process of each new release of the
application. Moreover, Swiss-AS is currently working closely with EASA to obtain
an NTO letter to even more ease the adoption of the Swiss-AS eTLB by its

customers and their authorities.
Additionally, the Swiss-AS eTLB runs on several operating systems to leverage
already deployed hardware in the cockpit and / or provide airlines with the
possibility to select the most cost-efficient hardware for particular contexts.
A joint development effort including the AMOS airline customer

community
Swiss-AS collaborates closely with customers to specify the product scope, as
performed previously for the development of various AMOS features. This
tradition is extended and even enhanced for the Swiss-AS eTLB project, which
involves requirement gathering from cockpit crew, cabin crew and maintenance
staff.
Over the past months, Swiss-AS had the privilege to onboard several AMOS
customers to the eTLB development partners group, such as EL AL ISRAEL
AIRLINES, Luxair and Cebu Air. Since the project kick-off in September 2021,
both Swiss-AS and customer project team members attended numerous
workshops to define key features to be used by pilots, cabin crew and
maintenance users. We consider this customer-centric scope definition and
validation process to be a highly constructive and successful model to facilitate
the delivery of a mature and functionally advanced product. Thanks to this
strategic partnership with AMOS airline customers of several types and sizes,
Swiss-AS will deliver its eTLB solution in Q4 2023.
“EL AL considers the eTLB as an integral part along with AMOSmobile/EXEC
to enable paperless throughout our maintenance. Having it as part of AMOS is a
huge advantage with hope for a smooth integration. We are delighted to have
the opportunity to take an active role in the development phase of the product,
influencing and shaping the tool and providing a good learning experience.”
stated Danny Laredo, Paperless Project Manager, Maintenance & Engineering
www.ultramain.com
Division at EL AL ISREAL AIRLINES.

NEWS & TECHNOLOGY
Vistara partners with Ultramain ELB for paperless operations;

becomes first Indian airline to introduce e-tech logbook
In late July 2022, Vistara, India’s finest full-service carrier, became the first “Vistara remains committed towards constantly improving operational
Indian airline to introduce an e-tech logbook solution and go paperless in its efficiency across processes through automation and we’ve been investing in
operations in association with ULTRAMAIN ELB. the right technologies to achieve this goal. We are delighted to partner with
ULTRAMAIN ELB will fully replace aircraft paper technical log, cabin log, Ultramain Systems, which will provide the first Electronic Logbook to seek
journey log, damage log, and fueling log providing a validated electronic operational approval to operate a fully electronic Technical and Cabin
Certificate of Release to Service (e-CRS) on flights operated by Vistara. Currently Logbook in India. ULTRAMAIN ELB will be integrated with various live
in the airborne proving stage, the ELB application will be used by Flight Crew, processes like AMOS, ACARS, and ARMS for seamless operations. This
Cabin Crew, and Engineers on iOS devices to provide integrated workflows with application, with its completeness and ease of use, is one step towards building
Vistara’s maintenance and operational systems. The airline is seeking necessary enterprise application integration while also focussing on sustainable
approvals from relevant authorities before fully integrating this solution across its operations.”, said Sisira Kanta Dash, Senior Vice President — Engineering &
operations. Once implemented, ULTRAMAIN ELB will enable accurate, real-time Maintenance, Vistara.
global operational visibility of the Vistara fleet resulting in more efficient “We are pleased to welcome Vistara to the ULTRAMAIN ELB family. As well as
maintenance, higher dispatch reliability, and increased aircraft utilization. our well proven defect management functions. Vistara will be using ELB’s refuel /
“As Vistara marches on its Digital Transformational journey, the focus on defuel functions, which enable real time capture of refueling documentation using
digital data capture, integration and automation will continue. ULTRAMAIN ELB Ultramain’s e-Signature capabilities. This is another important step towards the
will help digitize our aircraft paper logs and improve operational effectiveness.” automation of Line Maintenance Operations” said Mark McCausland — President
Said Vinod Bhat, Chief Information Officer, Vistara. and CEO of Ultramain Systems.

NEWS & TECHNOLOGY
Ultramain Systems provides SIMPLE MOBILE

PAPERLESS Aviation Maintenance software products
and professional services to airlines worldwide.
ULTRAMAIN® ELB™ — the market leading electronic
logbook software has been replacing paper-based
processes while offering comprehensive functionality
and innovative features to help make airlines’
processes seamless.
Vistara is India’s highest-rated airline on Skytrax
and TripAdvisor, and it has been the winner of several
‘Best Airline’ awards, besides being lauded for cabin
cleanliness and safety standards. In a short span of
seven years since starting operations, Vistara has
raised the bar for operations and service standards in
the Indian aviation industry to become the country’s
most loved airline and has recently crossed the mark Vistara brings together Tata’s and SIA’s legendary destinations across India and abroad. The airline has
of flying 35 million passengers. hospitality and renowned service excellence to offer a fleet of 53 aircraft, including 41 Airbus A320, five
Vistara (TATA SIA Airlines Limited): TATA SIA the finest full-service flying experience in India. Airbus A321neo, five Boeing 737-800NG and two
Airlines Limited, known by the brand name Vistara, Vistara commenced its commercial operations on Boeing 787-9 Dreamliner aircraft and has flown
is a 51:49 joint venture between Tata Sons Private January 9, 2015, with an aim to set new standards in more than 35 million customers since starting
Limited and Singapore Airlines Limited (SIA). the aviation industry in India and it today connects operations.
Tech Ops Authoring

• OEM and Company Manuals
• Work Cards
• Integration to M&E Systems
Flight Ops, Maintenance,

Inflight, Ground
• OEM and Company Manuals
All Manuals by ProAuthor • Author, Revise, Distribute
• Compliance  [email protected]

NEWS & TECHNOLOGY
Lufthansa German Airlines and

Lufthansa Cargo live with AMOS
In late July 2022, Swiss to emerge stronger and more resilient
AviationSoftware Ltd. was proud to from the crisis.
announce the successful cut-over to
AMOS M&E system at Lufthansa Ambitious expected benefits
German Airlines and Lufthansa Cargo. The introduction of AMOS marks the
The ‘big-bang’ go-live took place on end of a multitude of individual IT
May 14th and 15th and marked the legacy systems for both airlines and
ultimate finalization of an provides a future-proof core platform
implementation unique in Swiss-AS to further digitalize the group’s
history in terms of size and Technical Fleet Management (TFM).
complexity: 3,500 users, 150 new The project was initiated with the
processes, a multitude of individual objective to realize a number of
legacy IT systems being replaced and benefits.
close to 300 aircraft ranging over “Implementing AMOS as our M&E
M3 PLATFORM
Device management is complex, M3 Solutions makes it simple.
seven aircraft-types including the
A320s with up to 30 years of history.
Both airlines have fully adopted AMOS
software was a strategic project for
Lufthansa and Lufthansa Cargo. We
now have a solid platform to continue
for their whole active fleets in a our digital push towards more
multi-CAMO setup — two completely increased mobility, leaner processes
separated CAMOs (LHA + LCAG) plus and easier data integration across our
one SCAMT service provider working multiple systems. This project was one
Bring your fleet of devices together with one
in one AMOS environment — all of few selected by the Board to
platform for a holistic IT solution to ensure all
your mission critical tools remain up-to-date, approved by the German aviation continue despite the turbulent period
compliant, certified, and ready for business. authority. caused by the pandemic. Today, that
The global pandemic had a decision has paid off in full…” said
significant impact on the AMOS Thomas Spriesterbach, VP Technical
implementation as all projects at Fleet Management Lufthansa,
Lufthansa had been put on hold in Accountable Manager Part 145, “… and
2020. Fortunately, the airline’s we are happy to be partnered with
Management then decided to Swiss-AS, not only as supplier of
Synchronicity across Increase operational Maximize device continue the AMOS rollout as one of AMOS, but especially for their staff’s
all devices efficiency readiness
few strategic projects: ‘AMOS Restart’ expertise and professionalism
was born and came with an adjusted throughout the project.”
scope and limited manpower.
Nevertheless, the project team A new organization, new
managed to bring the project back to processes and advanced
www.m3-solutions.net speed and successfully completed it. integrations
The airline embraced the opportunity Historically Lufthansa Airlines had

NEWS & TECHNOLOGY
outsourced the CAMO and Line Maintenance the other group members (Swiss International Air Swiss-AS trainers, onsite or remotely.
activities to Lufthansa Technik. In parallel with the Lines, Austrian Airlines, Eurowings, Brussels Airlines For the cut-over, a duration of 48 hours had
AMOS implementation, these activities have been and Lufthansa CityLine). With their extensive AMOS been scheduled. During that time Swiss-AS had
insourced along with the integration of approx. knowledge, colleagues from the sister airlines allocated around 40 employees onsite at Frankfurt,
2,500 staff and many of the legacy IT systems, used supported the implementation as key users in areas Munich and Hamburg to support the users during
to manage these activities. such as training, user acceptance testing, process the switch-over and the post-go-live stabilisation
The legacy IT systems were basically home- definition and data transfer, while further cementing period. In addition, the Swiss-AS headquarters was
grown and highly customized. To eventually achieve the collaboration within the Lufthansa Group. on standby for any challenges that might occur
go-live with AMOS, it was required to create a From the IT perspective, Swiss-AS in partnership during such event.
complete new Technical Fleet Management with Reist Telecom (Zurich) hosts the airline’s “I have a lot of respect for the dedication and
organization inside the Lufthansa Group, adjust AMOS servers and offers in this context its proven determination shown by Lufthansa Airlines and
processes to existing group standards that follow AMOS Operation Service (AOS) package. Swiss-AS Lufthansa Cargo colleagues in working untiringly
the AMOS built-in industry best practices is already performing hosting, AMOS application towards the objective of implementing AMOS and
processes, and convince the users that the rich server and database administration for other eventually exploiting the clearly identified benefits
functional scope and configurability of AMOS Lufthansa Group members, which convinced — ‘Where there’s a will, there’s a way’”, stated
matches the customized legacy system features. Lufthansa German Airlines and Lufthansa Cargo to Fabiano Faccoli, COO of Swiss-AS. “While Swiss-AS
The AMOS implementation was flanked by the also entrust these crucial tasks to Swiss-AS. previously gained experience with large
group-wide Technical Fleet Management (TFM) implementations, this implementation clearly sets
initiative that focusses on the standardization and A big-bang implementation with the bar higher. It enabled us to further grow our
harmonization of the technical business processes unparalleled dimensions capabilities and expertise in managing tier-one
among the Lufthansa Group members in order to From the beginning the project was designed customers. A go-live is the end of one chapter, but
boost the performance of the individual Tech Ops around the hypothesis of a big-bang go-live with as well the beginning of a new chapter in a
departments and to allow an easy exchange of approx. 300 aircraft across all stations. This software’s life cycle. Swiss-AS is now very much
aircraft and other assets within the group. approach will eventually allow to exploit expected looking forward to kicking off the next set of
The AMOS centric IT eco system includes benefits faster and avoid the complexity of running digitalization projects with Lufthansa German
advanced interfaces to around 15 major external multiple systems in parallel for an extended time. Airlines and Lufthansa Cargo and together set
software sources, such as Flight Operations The data transfer project had been immensely benchmarks in the industry.”
Systems, Digital Archiving Solution, Crew Briefing complex and challenging due to: 30 years of Swiss AviationSoftware and AMOS: AMOS is a
Systems, Warehouse Management and Transport/ historical data; more than 15 legacy systems comprehensive, fully-integrated MRO software
Logistics Management Systems etc. One of the involved; a diverse fleet consisting of 7 different solution being developed and distributed by Swiss
most advanced integrations connects AMOS with aircraft-types; approx. 300 aircraft. AviationSoftware. Swiss-AS, a 100% subsidiary of
the customer’s main pool provider Lufthansa In total 60 million records had to be transferred into Swiss International Air Lines has more than 200
Technik, through an advanced bi-directional AMOS. This major task of legacy data cleansing, customers worldwide and belongs to the industry-
integration to support an automated supply chain mapping, extraction, transfer and validation had leading MRO software providers. Our loyal
process. been mastered by a mixed project team of customer base includes pure operators of all sizes,
Lufthansa Group and Swiss-AS. major low-cost, regional and flag carriers, large
Leveraging existing AMOS experience in Regarding the training, not less than 3,500 new airline groups and MRO providers. In the Americas
the Lufthansa Group users have been educated on AMOS and the new and in Asia, AMOS is distributed through a
AMOS has been used for more than 20 years within procedures that came along with it. The airlines partnership with Lufthansa Systems. For more
the Lufthansa Group; therefore, Lufthansa German applied a mix of train-the-trainer and e-learning for information, please contact us via marketing@
Airlines and Lufthansa Cargo were in the lucky the end users, while the most complex topics such swiss-as.com.
position to profit from the extensive experience of as engineering or planning were led by experienced Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY
Leading Taiwan-based aircraft maintenance, repair and overhaul service

provider, Air Asia Company Limited goes live with Ramco Aviation
In mid-July 2022, Global aviation software maintenance process for commercial aircraft,
provider Ramco Systems announced that it and interfaces with AACL’s inventory
has successfully gone live at Air Asia management solution. As a result, AACL has
Company Limited (AACL), Taiwan’s first now recorded a 15% reduction in its production
privately-owned aircraft maintenance planning process. In addition, Ramco’s next-gen
company catering to aircraft maintenance of innovations like its Mechanic Anywhere mobile
commercial aircraft, helicopters, military and a app and real-time Dashboards together with
designated ‘Government owned contractor the digital transformation initiatives for Task
operated facility’ (GOCO), with its Aviation Card Management, Electronic Signoffs, enable
M&E MRO Suite V5.9, thereby automating and the company to streamline communication
digitally transforming AACL’s business between its departments, analyze manhour
processes. consumptions, track opportunity details,
With modules for Production Planning, progress of work packages and report non-
Commercials, Maintenance Execution and routine tasks on the go.
Supply Chain Management, Ramco’s one stop Eric Y.C. Tsai, Director of Commercial Aircraft
solution, Ramco Aviation Suite V5.9 replaced Planning, Air Asia Company Limited,
AACL’s existing legacy system for proposal commented, “With a primary goal to achieve
management, production Planning, heavy paperless operations and support green
MOBILE FORMS
WHEREVER WORK IS BEING DONE
CORENA Insight Mobile helps flight operations and maintenance staff

replace PDF, Word, and paper-based forms with off-line for uses cases
that include:
 Training Assessments (AQP)
 Flight Crew Issue Logging and Submission
 Checklists and Acknowledgements
 Publication Change Requests (PCRs)
 Virtually Any Business Process that Requires a Form
Get real-time data for quicker decision making and more agile, Find out more!
compliant operation! flatironssolutions.com/corena-insight-mobile

NEWS & TECHNOLOGY
environmental protection, and with a Ramco Aviation & Defense Software

vision to become a world-class and continues to innovate with ‘Anywhere
professional aircraft Maintenance, Apps’, significantly reducing
Repair and Overhaul (MRO) service transaction time both during aircraft-
provider, we found a perfect on-ground (AOG) conditions and
technology partner and a best-in-class critical aircraft turnarounds. Ramco is
Aviation software provider in Ramco changing the paradigm of enterprise
Systems. Ramco’s rich domain software with Artificial Intelligence
expertise along with the able team based solutions, powered by cool new
members at AACL and Ramco ensured features such as digital task cards,
to turnaround this project during the offline capability, chatbots, mail bots,
pandemic. Ramco’s Digital Task card HUBs and cognitive solutions. With
feature has been helping us achieve more than 80 Aviation organizations
our goal. We are confident that these onboard, Ramco is the solution of
will be signed off by the Civil Aviation choice for top heli-operators, leading
Authority (CAA) and Federal Aviation defense companies, space launch
Administration (FAA), as well.” vehicles, UAS/Drones, eVTOL and
Manoj Kumar Singh, Chief multiple MROs around the world.
Customer Officer — Aviation, Air Asia Company Limited (AACL):
Aerospace & Defense, Ramco Systems, Air Asia Company Limited (AACL) was
said, “With the growing aviation established in 1955 by first funder Gen.
industry, organizations today are being Claire Chennault, a former U.S.
mindful of choosing innovative volunteer aviation commander who
solutions that are not only helping was well known by famous ‘Flying
them improve efficiency, but are also Tiger’ during World War II. AACL has
helping them achieve green initiatives. been the first private-owned aircraft
Ramco’s Task Card Digitization is a maintenance company in Taiwan. Gen.
step towards sustainability in aviation. Claire Chennault’s successful
Equipped with the latest technology experience in management and
stacks around artificial intelligence and leadership turned AACL into a
machine learning, Ramco Aviation world-class and professional aircraft
Suite has been helping companies Maintenance, Repair and Overhaul
embrace paperless operations and (MRO) service provider. In 1994, AACL
embark on digital transformation. We officially become a subsidiary of
are happy to support Air Asia Taiwan Aerospace Corporation (TAC)
Company Limited in their endeavor as the only Taiwan-based professional
and help them scale to greater MRO with rich experiences, standard
heights.” facilities and equipment, and well-
Ramco Aviation, Aerospace & skilled workforces and competitive
Defense is trusted by 24,000+ users to prices in servicing both commercial
manage 4,000+ aircraft globally. and military aircraft in the Asia Pacific
Accessible on cloud and mobile, region.

NEWS & TECHNOLOGY
IQSMS Joins Volocopter’s UAM

only supplier of 2 MRO Ecosystem
‘best of breed’ plus In early September 2022, Global
aviation safety, quality, and risk
management software provider ASQS
announced a partnership with
German urban air mobility (UAM)
company Volocopter.
As a veritable pioneer, Volocopter
has developed a new form of
transportation that efficiently meets emission-free, and modern alternative
people’s mobility requirements while to existing transportation solutions for
taking into account environmental people and goods. For the latter,
considerations and sustainability in its Volocopter has designed an uncrewed,
electric air taxi, the VoloCity. Founded fully electric utility drone — the
in 2011, the company made history by VoloDrone. As an extension of the
performing the first-ever crewed flight VoloCity urban air taxi services, the
of an all-electric multicopter. newest family member (the
Volocopter has since grown VoloConnect, a suburban eVTOL
tremendously, and currently employs aircraft) is set to offer connections
over 500 people at its headquarters in between major cities and their suburbs.
Bruchsal (Germany) and its Munich “Sharing the same values when it
and Singapore offices. comes to combining innovation and
In order to bring urban air mobility operational safety, we are very proud
to life, Volocopter works with different to be working with such an innovative
infrastructure and air traffic and visionary company whose
Offering DigiPLAN, DigiREPORTS, Analytics and management stakeholders to not only VoloCity air taxi — among other
B2B for DigiMAINT and WebPMI MRO systems. develop and enhance urban air taxis,
but to create an entire urban air
innovations — is the first of its kind to
have been designed and developed to
mobility ecosystem. This encompasses the most stringent aviation safety
Our DigiDOC CMS is agnostic manufacturing, maintaining, and standards. Volocopter has
operating the aircraft, as well as implemented IQSMS in all aspects of
of MRO with proven integration providing a software platform (VoloIQ) its operations, from engineering and
with any competitors’ system, to coordinate its eVTOL (electric
vertical take-off and landing) aircraft,
manufacturing to operations and
maintenance, and will further provide
in addition to our own. and setting up and operating the IQSMS to all future franchisees, as part
take-off and landing points referred to of Volocopter’s IT infrastructure
iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300 as VoloPorts. standard package,” said Günther
As a future-oriented company, Schindl, CEO of ASQS, speaking about
Volocopter offers a sustainable, the partnership.

NEWS & TECHNOLOGY
GA-ASI To Use ERP and MRO

Services from Ramco Aviation
At the beginning of September 2022 Enterprise Soar
aviation software provider Ramco Systems
Corporation, USA announced that its U.S. based, Above
wholly owned subsidiary, Ramco Systems Defense
and Security Incorporated (RSDSI), has been
selected by General Atomics Aeronautical
Paper
Soar
Soar
Systems, Inc. (GA-ASI), the world leader in
unmanned aerial systems, to implement Ramco’s
Aviation M&E MRO Suite V5.9 for GA-ASI’s Above
Above
SkyGuardian Global Support Solutions (SGSS) program.
Ramco’s Aviation Software will offer GA-ASI modules covering Maintenance
Planning & Execution, Engineering & Fleet Airworthiness Management, Supply
Paper
Paper
Chain Management, Technical Publication and Digital Task Cards, Safety, Quality
& Compliance, and Employee Certifications & Qualification, thereby providing
them with an aviation-specific ERP. With deep functional and technical
Our Aviation Services group develops
capabilities, the solution will integrate GA-ASI’s operations globally, and enable
the SGSS program to support its customers for parts management, aircraft fleet
customized
Our Aviation airline
Our Services
Aviation group software
Services
develops designed
group develops
customized
customizedto fit
management, and supply chain, in support of their MQ-9B SkyGuardian remotely your maintenance
airline software
airline software to documentation
designeddesigned
fit yourtomaintenance needs
fit your maintenance
piloted aircraft (RPA) operations. documentation
documentation
needs needs
In addition, with Ramco’s digital enablers like state-of-the-art mobile apps,
dashboards, and an integrated customer portal, GA-ASI will be able to manage our
our our our our
our
its global warehouses and depots and enable its customers to order parts and VISION
VISION VISION TECHNOLOGY
TECHNOLOGY
TECHNOLOGY
get real-time status updates on the progress of maintenance and repair tasks.
IDMR is a global
IDMRprovider
is a global
of easy
provider
to useof easy to use
We offer complete
We offer
Authoring,
completeViewing,
Authoring, Viewing,
Sam Richardson, VP of GA-ASI Sustainment, said, “As SkyGuardian prepares IDMR is a global provider of easy to We offer complete Authoring, Viewing,
and all-encompassing
and all-encompassing
Technical Technical
Revising and Revising
Distributing
andofDistributing
Manuals of Manuals
use and all-encompassing Technical Revising and Distributing of Manuals
to commence worldwide flight operations, GA-ASI has the unique opportunity to Documentation
Documentation
Documentation
Management Management
Management
Solutions
Solutions
Solutions
and Forms. Full
andrevision
and
Forms.control
Forms.
Full revision
Full
and control and
revision control and
which have beenwhich designed
have beenexclusively
designed exclusively
automated workflows
automated ensure
workflows
proper ensure proper
deploy Ramco’s out-of-the-box and industry-leading aviation sustainment which have been
for Fleet operators, designed
for Fleet
MRO exclusively
operators,
providers
MRO andproviders automated
andof allhandling
handling documents. workflows
of allOur
documents.
modules ensure proper
Our modules
solutions to help meet our end goal of having the right part, at the right location, for
OEM Fleet operators,
organizations. MRO providers
OEM organizations.
IDMR's Technical
IDMR's Technical handling
include Engineering
include of allTask
Orders,
Engineeringdocuments. Our
Orders, Task
and OEM organizations. IDMR’s modules include Engineering Orders,
at the right time, and at the right price point.” Documentation Documentation
Management Management
Solutions Solutions
Cards, Non Routines,
Cards, Non
SDRs,Routines,
AD/SB SDRs, AD/SB
Technical
have proven Documentation
success
have proven Management
in increasing
success in increasing
Tracking, Corp.Task Cards,
Tracking,
Manuals Corp.Non
and Routines,
Manuals
much and SDRs,
much AD/
Manoj Kumar Singh, President — Ramco Systems Corporation, USA and Chief Solutions
operationalhave proven success
performance
operational and in and more. A solution
performance SB that
more.Tracking,
A provides
solutionCorp.
that Manuals
provides and
a single much
a single
Customer Officer — Aviation, Aerospace & Defense, Ramco Systems, said, increasing
decreasing operational
operational
decreasingcostperformance
operational
while cost while more.
storingAelectronic
repository forrepository solution
for storingthat provides a
electronic
“Securing the trust of a world leader in unmanned aerial systems is a landmark and decreasing
insuring operational
airworthiness,
insuring cost while
airworthiness,
safety and safety documents
and single
both
documentsrepository
in-house both for storing
and in-house
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insuring compliance
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outside sources
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both such as manufactures
in-house and from
achievement for Ramco, and reflects the flexibility of Ramco software in catering airlines. airlines.
regulatory compliance at multiple and vendors. and vendors.
outside sources such as manufactures
to this unique segment, while leveraging the deep aviation functionality built airlines. and vendors.
over the last 25 years. By harnessing Ramco’s innovative features, we will work
some of our
some of our
with GA-ASI to improve the operational efficiency of its SGSS program. We look CUSTOMERS
CUSTOMERS
forward to playing a pivotal role in the SGSS program and enabling GA-ASI to
remain at the heart of many major global operations.” Click here for more www.IDMR.com

NEWS & TECHNOLOGY
Aircraft maintenance assembly

templates and component
position control with RAAS
Simplify work order management
In early September 2022 Aviation Harnessing the power of component
InterTec Services published a paper position control
MROs benefit from Jextraxx’s proven on maintenance assembly and For example, imagine an aircraft
component position control using with two engines and each engine
digital work order management their RAAS solution. having a fuel control unit, and each
system — eliminating burdensome fuel control unit (FCU) having an
What are assembly templates in MPD-based maintenance limitation.
paper handling, automating aircraft maintenance? In this scenario, a configuration
workflows, and providing real-time A routine data quality check for template would be created for the
Quality Assurance and Technical FCU PN to describe the fact that for it
updates to clients. Records personnel includes to track correctly it must have the
confirmation that aircraft and their MPD-based maintenance limitation
respective major and minor implemented. The engine PN would
subassemblies are configured to also have a configuration template,
ensure all necessary components, which would describe the need for
inspections, ADs and SBs are tracking each engine to have one FCU
correctly data-wise. Such confirmation installed. The aircraft would also have
of data quality is necessary given the a configuration template, identifying
nature of aviation maintenance that each aircraft must have two
tracking and related regulatory engines installed, and those engines
oversight, so is it surprising that many should have position labels of,
maintenance management solutions perhaps, LH and RH.
do not offer comprehensive assembly In the simple template scenario
template control utilities. described above RAAS has enough
RAAS assembly template control information to impose rules and
utilities allow users to define the behaviours on users of the system, at
structure of any assembly, be it a various levels and in multiple
Find out how Jetraxx can customize the perfect minor virtual assembly such as a departments. At a very high level, the
battery with one or many associated templates allow a program manager or
solution for you! Request a Demo Today!
limitations, or a complex major QA auditor to perform aircraft and
(214) 214-5180 • [email protected] assembly such as an engine or landing assembly configuration verification
gear. Assembly templates are set at analysis with a click of a button, with
www.jetraxx.com the assembly type, and assemblies are the ability to have the system keep a
nested, which by extension means log of anomalies. At the Technical
assembly template management in Records level, while updating aircraft
RAAS is based on inheritance. technical records users are proactively

NEWS & TECHNOLOGY
notified if a given aircraft or assembly RH engines and each engine has a

does not meet template standards, single FCU installed. Let’s imagine
which includes control of normalized each FCU has a position label of ‘Only’.
position labelling standards such as In this situation and due to inheritance,
ensuring designated ‘LH’ and ‘RH’ are RAAS will set the position label of the
used as engine position labels rather FCUs based on their parent assembly
than ‘#1’ or ‘#2’. locations, such that the FCU attached
Position labels are also subject to to the LH engine will be called
inheritance. In the aircraft-engine-FCU ‘LH-Only’ and the FCU attached to the
scenario mentioned above, we have a RH engine will be called ‘RH-Only’.
situation where the aircraft has LH and Read the full story on Aircraft IT Website
Automatic Due List generation

with RAAS
In early August 4
2022, Aviation
InterTec Services
published a paper on
due list generation.
The drudgery of
traditional scheduled
maintenance
forecasting is known to
anyone who has
worked in maintenance
planning. Needing to
execute repetitive forecasts against individual aircraft, fleets or major assemblies
is routine at best and mind-numbing at worst.
Wouldn’t it be great if a software solution allowed a person to create a library
of forecast templates, schedule those templates for repetitive periodic execution,
and deliver the automatically executed forecast results to a user or group of
users? In addition to that, how about having the software solution auto-generate
work orders in cases where there is something coming due within the forecast
period?
Obviously, RAAS does all of these things. Scheduled automatic forecast
execution is a very popular feature used by a wide array of users on the basis
that RAAS forecasting features allow forecasting against aircraft, aircraft types,
major assemblies, ground equipment, inventory shelf lives and even tool cribs.
Auto-generation of work orders is also very popular, particularly with operators
of smaller aircraft types.

NEWS & TECHNOLOGY
RAF AVIA looks to OASES for Stores and Inventory management

In mid-August 2022, OASES, the Airworthiness and all-in-one software for airworthiness maintenance
MRO software developer, welcomed a partnership control, meeting strict regulatory requirements. It
with Latvian passenger and cargo airline RAF AVIA. enables airlines, fixed wing and rotary operators,
The airline, head-quartered in Riga, operates a fleet MROs, and CAMOs to increase efficiencies in the
of ATR 72 and Saab 340 aircraft for both cargo and management and monitoring of every procedure or
passenger flights across Europe and beyond. The intervention.
company maintains its aircraft and those of third- OASES is used by 130 aviation organizations —
party customers at a modern hangar facility located national carriers, large third-party maintenance
at Riga International Airport and as such has opted providers, and independent operators.
for OASES’ Inventory Manager module to optimize Photo credit: Juke Schweizer About RAF AVIA: RAF-AVIA is passenger and
stores and inventory management processes. will provide a solid foundation for our needs moving cargo airline that was established in 1990. Based in
Igors Bezsmertnijs, CEO of RAF AVIA said, “We forward whilst bringing major benefits to our Riga it is one of the oldest freight and passenger
are a well-established and growing airline and one of customers through operational efficiencies and carriers in the Baltics operating regular and ad hoc
the oldest freight and passenger carriers in the Baltic improved productivity.” charter flights in the region and all over Europe.
region. Our operations extend across Europe and as Paul Lynch, Managing Director of OASES, added, RAF-AVIA Part — 145 is EASA certified. It provides
such we have been looking for the right software “RAF AVIA joins a growing list of aviation partners line and base maintenance for passenger and cargo
solution for managing our increasingly complex who have selected OASES as part of their ATR42, ATR72, Saab340 A and Saab340B for the
inventory requirements. digitalization strategy. RAF-AVIA fleet, plus for customers from Europe and
OASES, with its extensive experience as a About OASES: Commsoft’s OASES, (Open third countries.
software solutions provider for the airline industry Aviation Strategic Engineering System) is the Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY
Syphax Airlines chooses ENVISION

Relaunched Tunisian carrier, Syphax Airlines,
announced in early May 2022 that it has signed up
for Rusada’s ENVISION software. Syphax Airlines,
based out of Sfax-Thyna International Airport, plans
to commence flights this summer using a fleet of
Boeing 737-800s. The airline will operate passenger
flights to multiple destinations in Africa and Europe,
with a view to continually grow their fleet until 2027
based on the needs of the market.
Syphax has signed up for seven of ENVISION’s
modules including, Fleet Management for
airworthiness, Base & Line MRO, Inventory
Management, and Flight Operations. Rusada will
begin the implementation project immediately to airworthiness, maintenance, and flight ops together, “We are delighted to be playing a vital part in the next
ensure the system is live in time for Syphax’s first allowing for maximum efficiency and visibility across stage of Syphax’s history. The team they have in place
flight. our operations. We also needed flexibility for our possess a wealth of experience, so the fact that they
Foued Chokri Ziadi, Chief Operating Officer at future growth, and we found ENVISION to be as chose ENVISION as their solution of choice is a great
Syphax Airlines said: “A key aspect for us in our capable managing a fleet of one as it is of one statement. “We will ensure that this new beginning
search for a solution, was a multi-discipline hundred.” ends in a resounding success and look forward to a
approach. We wanted one system that could link our And Julian Stourton, CEO at Rusada commented: fruitful partnership in the years to come.”
SPEED UP YOUR DIGITAL

TRANSFORMATION
TECHNOLOGY, EFFICIENCY,
VALUE & SAFETY
7 modules
65 clients
CAMO & 1450 users
MRO SOFTWARE 1210 fixed wings
« Seamless deployment and cooperative
development plan to contribute to a
for civil & military fixed & rotary wing 700 Helicopters common success »
Patrick MASSICOT
41 Countries Head of Airframe & MRO Services
109, Place Charles de Gaulle +33 (0) 450 894 850 contact@adso ware.fr
74300 CLUSES FRANCE +33 (0) 450 894 375 www.adso ware.fr

NEWS & TECHNOLOGY
Keepflying publishes blog on Contemporary Data Science in Aviation

We are confounded by the terminology and the buzz around data science. It is
a lot like looking through a dirty glass out into a hazy horizon to recognise what
the colourful thing that moves out there is.
We get really frustrated when we can’t make out what it is. That is what it
feels like when you enter the elite club of contemporary data scientists. Even
though I wanted to discuss the aspect of contemporary data science challenges
in Aviation, it is perhaps worth exploring what contemporary data science is.
Data Science is a practice as old as human cognition. Yuval Harari fans, who
have read ‘Sapiens , will understand what I mean. Everything we learn, we do by
observation and to some level, a mental theorisation of the same. This means
that our brain processes data and understands / interprets from it. We do the statistician. I don’t insinuate that the traditional data scientists have an easy job.
same (albeit at a much smaller scale) using computers. That is not at all true, but they have a clearly defined problem to solve. There is
So why is it that data science gets this exponential hype now more so than so much data which is not curated that the keepers themselves have no idea
ever before? This is a question worth pondering over if you aspire to be a what it might represent. This changed the textbook landscape of data science.
contemporary data scientist. Data science has become pure Math at times, where you advance and then
Companies have traditionally employed data scientists for a long time. derive a use-case. The demands that we face now are questions to the nature of:
Fundamentally, they are statisticians who analyse, say for instance, market data ‘Take this search log data and try to find something useful we can use to our
and consumer surveys for example. advantage’ or ‘can you locate what went wrong with our customer strategy from
Measuring whether a strategy significantly performed better than the other or the sales data for the last 10 years?’.
estimating the satisfaction of consumers is a simple enough problem for a Read the full story on Aircraft IT Website
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CASE STUDY: ETIHAD AIRWAYS
Digital Transformation at
Etihad Airways Technical
Eric Bogner, Manager Strategic Partnership and Performance, and
Arish Sayed, Manager Projects — Technical, both at Etihad Airways share the experience
of Integrating Real-Time Flight Deck and Maintenance Data with an ETL/ELB

T
he COVID-19 epidemic was both an unprecedented and unpredictable
crisis which drove the airline sector to adapt to some incredibly fast
changes. In this article, we’ll try to share with readers how Etihad
managed to get through that time and used a digital transformation
to turn the crisis into an opportunity. But we’ll first tell you a little about
Etihad Airways.
ETIHAD AIRWAYS
As the national carrier for the UAE, Etihad Airways was launched in 2003 and so
might now be considered a mature business. But, in many ways, Etihad Airways
today is quite different from what the airline was even ten years ago. We are now
in the process of implementing a five-year transformation plan and have adopted
a revised strategy positioning the airline as a mid-sized carrier with a focus on
being commercially sustainable and on delivering high levels of customer
satisfaction.
There are more than 8,000 employees which will grow as the business grows.
Those people are drawn from 127 nationalities, a real cultural mix and an impressive
example of people from different cultures working together. Etihad Airways
currently flies to 71 destinations across 45 countries. There are currently 71 aircraft
in the fleet: 15 Airbus A320 and A321; 5 Airbus A350 with a brand-new cabin; there
are also 12 Boeing 777, five of which are freighters; and 39 Boeing 787, a very
efficient aircraft that was very useful during the pandemic to keep operating with
reduced costs. Across the fleet, the average age of aircraft is 5.8 years, quite young
and it’s nice to have aircraft that are really efficient and which allow the airline to
reduce its carbon footprint.
STRATEGIC THEMES AND PRIORITIES

We have identified at Etihad Airways a number of Strategic themes and “First and foremost is always Safety and Wellness
priorities; first for the whole airline (figure 1).
which are core to what Etihad does and the number
one priority. We live and breathe safety and every
decision must be viewed in that light.”
First and foremost is always Safety and Wellness which are core to what Etihad
does and the number one priority. We live and breathe safety and every decision
must be viewed in that light. During the pandemic, Etihad deployed a wellness
program to provide passengers with the confidence that if they were travelling
with Etihad, they could feel comfortable to be on board and that everything
would be done to eliminate any sense of threat or stress coming fromCOVID-19:
Figure 1 it was a really successful initiative. There is also a strong focus on our people who

are considered the airline’s most valuable asset. Etihad invests in them and A FIVE-YEAR VISION
develops them to improve their skills and to develop the business. In 2018, we started with a new management team and a five-year vision (figure 3).
With costs, it’s important the we make the right decision for the right reason so
we have good control over costs, including total cost of ownership. Sustainability is
a subject that gets regularly aired in the sector because everybody wants to be
sustainable. Etihad has already taken a leading position with a number of eco-
flights which readers might have read about; involving new technologies with a
young and efficient fleet really helped to reduce the airline’s carbon footprint. There
have already been some great successes and it is something that Etihad wants to
continue to pursue with the objective to be net zero by 2050.
Of course, service is key; Etihad wishes to provide the best service to customers.
Customer satisfaction, as already mentioned, is at the heart of our work. Finally,
technology; like everybody, Etihad seeks to innovate but we want the technology
to enable the outcome, it should not itself be the outcome, should not be the final
result. What we do with the technology is the important thing.
Drilling further down, there are also strategic priorities and a digitization vision
for the technical division (figure 2)
Figure 3
We knew where we were and where we wanted to be in five years, and had a
clear roadmap. We initially identified that Etihad is using a dual maintenance
information system which proved to be really inefficient. There were inflexible
contracts with a lack of visibility or understanding on costs; there was definitely
room for improvement. In the five-year plan, we wanted to maximize the use of
AMOS, our MRO system from Swiss Aviation Software, to exploit its full
capabilities — we knew that we hadn’t made full use of the system. There was
also an objective to become fully paperless and to link Etihad’s safety
performance to the business’s performance and to be able to visualize this type
of information. It was not always possible to make the best-informed decision
based on the data generated from our systems. Another objective was to use
automation for processes where that could not only be successfully achieved but
could also be achieved quickly — a worthwhile investment.
There was a good vision with a fantastic plan, and Etihad had already started
some initiatives but then COVID-19 came. Although some great starts had been
made, everything had to then be re-imagined. Etihad Airways was already using
AMOS and we knew that we wanted to improve our performance with the system
(see above) whether that was going over to a full AMOS solution or adding to the
Figure 2 information system. So, for this data migration exercise we transferred 60 million
Those objectives have been refined to three pillars. First to enhance airworthiness parameters from the old MRO system to AMOS in just one day. We had also already
control, then to improve financial performance and governance and, finally, to tested some systems linked to maintenance, using some systems for big data to
enhance operational efficiency. These three pillars will be used to achieve Etihad’s give us some confidence in the technology, plus we also identified something
target or vision which is to be an organization of choice, setting global standards. important which was our champions in the team who would be the high
This statement is the same as that which guides the executive team. performing people to drive this change.

THE ETECHLOG8 PROJECT

One of the major projects implemented was the eTechLog8 (ETL/ELB) which we
had to deploy at the worst possible time. On 23 March 2020, all of the passenger
fleet was grounded. Nonetheless, the eTechLog8 project was deployed during
the pandemic, over a few years (figure 4) and is now live across the whole fleet.
We’ll cover both the journey to implementation of the eTechLog8 and what Etihad “The first thing we did was to select what we felt was
sees as the approach as well as the key elements and the results achieved with this the best partner with the best solution for Etihad’s
implementation. It reflects what we see as our core digital transformation values.
Let’s start with the key milestones of the project (figure 4). needs. This was Conduce’s eTechLog88 solution. We
partnered with Conduce to ensure that the airline had
the right solution…”
The project started with a mandate in August 2019 when Etihad Airways decided
that we wanted to transform our log book system. The first thing we did was to
select what we felt was the best partner with the best solution for Etihad’s
needs. This was Conduce’s eTechLog88 solution. We partnered with Conduce to
ensure that the airline had the right solution to support this ambition going
forward. We also teamed up with our authorities early in this phase to ensure
that they also took part in our journey of transformation because, at that time
Figure 4 there was no operator in the UAE with an approved electronic techlog.
@ConduceGroup
There has never been a better time

to go paperless with eTechLog8
Find out more
+44 (0)333 888 4044 [email protected] www.conduce.net

Things ran well for the first six months while we tried to make sure that the
project phase was running as smoothly and as quickly as possible until, as already
mentioned, COVID-19 hit the sector. That put a lot of pressure on the business
without a single passenger aircraft flying. The project team with management
decided that they had to take a critical decision to move backwards or forwards.
The decision was taken to move forwards. The eTechLog8 project was re-deployed
on the only fleet in operation, the freighters. Within three months we were able to
transform the project onto the triple seven freighter fleet and approached the
authority to give the go-ahead for a proof of concept, which they approved. That
meant that Etihad was able to run the electronic log book and the paper log book
in parallel. In a further three months, the go-live was agreed with the authority to
go ahead and deploy the ETL/ELB on the Etihad Airways fleet. That made Etihad
the first airline in the UAE to deploy an electronic techlog solution on their fleet.
Since then, a point was reached in September 2021 where it was possible to
deploy the electronic log system across the whole fleet along with integration with
the MIS and archiving systems. That was the journey and milestones but readers Figure 5
will want to know how it was done, how it was achieved and the approach taken to The first step was to make sure that the project was not too complex: we didn’t
get there (figure 5). want to identify a lot of deliverables without being able to deliver, so the project

bulk of the organization; pilots, engineers, outstations… and that was a massive
exercise and undertaking.
We went on to build up the integration with the MIS system, a lot of testing was
involved with new versions and old versions; there was a lot of development on that
area. The final phase was coordinating a deployment plan which was not only
about an electronic log system that was coming in but also about making sure that
we had the right resources, that the aircraft were on the ground on time for the
“We identified the very important elements of an deployment with all the other departments prepared for possible impact through
electronic tech log deployment or implementation, the the deployment having issues. It was a massive exercise to make sure that
everything went smoothly and that had to be done with a very competent team
first being management of change. This change was (figure 6).
no less than the whole organization getting involved in
the new system…”
was broken down into three key phases.

The first one was to keep it simple: remove the paper techlog, deploy the
electronic techlog. That was done on the only fleet that was operating at the time,
the B777 freighters, and the team made sure that they were able to sustain and
satisfy the authorities that it would be possible to be completely competent on the
electronic log system.
The next and the biggest phase was to deploy the electronic tech log to the
remaining aircraft in the fleet. We also decided to go ahead fully with the
integration with the MIS system and the archiving system. Today, the Etihad
Airways fleet operates with these systems completely integrated.
A further phase which is also a continuing phase is to develop the cabin log
solution so that Etihad is able to realize all the benefits of the digitization platform Figure 6
of the electronic solution plus develop enhanced integration with the existing On the right side, you’ll see that the team wasn’t only eTechLog8 specialists. We
platforms at Etihad Airways as well as looking for new platforms. assembled a team from within the organization; our Part 145, our flight
How we achieved that was with a lot of focus on two areas: the key elements of operations, our CAMO and our quality; we also made sure that the MCC
the project itself. One is the things that need to done to make sure that the projects (Maintenance Control Center) and the Business Centers were fully equipped to
is successful; and two is who will do the project. support this project. The Training Department along with the IT and the AMOS
We identified the very important elements of an electronic tech log deployment departments were supporting the project to ensure that it was all implemented
or implementation, the first being management of change. This change was no less together.
than the whole organization getting involved in the new system, and that’s never It wasn’t only about having the people from those departments, they were staff
easy. People do not accept change very well. We had to focus and make sure that who had no previous project experience, but we approached it with the same
we covered every element of this change process. We had to look at the existing philosophy of investing in our people, making sure that they were able to stand up
documentation and procedures because a new platform, a new landscape meant and deliver where it mattered most. All of the focus elements and the teams put
there would be changes to procedures and processes. The device had to be together made sure that the project was linearly progressive to avoid having any
configured to make sure that it gave the airline what it needed and that we department or any core area left behind. The project was able to deliver on all
changed where the device was giving more. The biggest challenge was training the fronts and in all departments together at the time of deployment.

POST DEPLOYMENT
Operational data from the post-deployment period showed a success story.
eTechLog8 has been deployed on 74 tails in the active fleet plus it covered some
parked aircraft (figure 7).
“Over 38,000 flights had been completed in eTechLog8
at the time of writing; it’s still running and the 221
printed sectors refer to having a back-up system in
case there were any transmission failures and which
were able to be used without any delay to the aircraft.”
there were any transmission failures and which were able to be used without any
delay to the aircraft. More than 59,000 defects have been raised through the
system with nearly 10,000 deferred defects running (closing and opening). It
was not a smooth run to start with and there were a significant number of delays
that related either to a limited knowledge or user interface or just clarifications.
However, we made sure that we addressed these delays, there was a supporting
Figure 7 system to ensure that delays were immediately addressed and rectified or
Over 38,000 flights had been completed in eTechLog8 at the time of writing; it’s supported. As a result, user satisfaction, measured through a user survey, was 99
still running and the 221 printed sectors refer to having a back-up system in case percent either relatively happy or very happy with the new system.

The post deployment statistics are on the right of the figure, statistics that
Etihad wanted to use to measure how much of a challenge this deployment
would be. The MCC received supporting calls and you will see a big spike at the
beginning when the system was first deployed and there were a huge number of
calls coming in to the MCC which had been prepared to make sure that they
would be able to address most of the regular queries. As the deployment went
through and stabilized, the number of calls reduced. Then, with a second phase of
deployment, there was another increase in calls with another set of queries and
the stabilization again.
Initially there was a spike in delays which, again, were related to user experience
or lack of user knowledge and them calling up the MCC (see above). Most delays
were less than 15 minutes and reportable delays were less than ten minutes but we
wanted to still measure every single delay and find out what the reasons for the
delays were. Similarly, reportable events, whether it was the device or the process,
were monitored so that, right after the initial spike there was a drop. All this data
was then presented back to the authority to make sure that they could see the
confidence in Etihad being in control of the whole process. It wasn’t that there were
no issues, there were issues but the team was transparent and knew that we were
able to advise and bring solutions to the process and to the issues in good time and
to take corrective action.
BENEFITS FROM DIGITIZATION

In figure 8, we’ve illustrated what is quite normal for any project but it is a matter
of how the change is presented and what an electronic and digitized solution
brings to the environment.
The paper tech log is just a conventional system and the information it records is
only the tip of the iceberg. Whatever happens on the paper tech log doesn’t
come back in for a long time which means one cannot see everything that’s
running behind the scenes. But, with the electronic tech log it is possible to get
better visibility of the whole iceberg with: a full view of the iceberg; live visibility
“…there were issues but the team was transparent and

knew that we were able to advise and bring solutions
to the process and to the issues in good time and to
take corrective action.”
Figure 8

of defects remotely — real time information for enhanced oversight; structured provide good data, and leverage the potential of having this data. At Etihad
and formatted data for righting issues with engineers; and analytics enabled Airways, we were amazed at how much we were getting from the people just by
monitoring which was put into an analytical tool to show the data was being democratizing access to the data and giving them the possibility to use the data,
correctly processed. There were also workflow driven notifications with data link it together.
driving any notifications, any warnings needed somewhere for someone to
action immediately. The result was faster reaction times and higher compliance LOOKING TO THE FUTURE
guaranteed. Nothing can stand still and already Etihad Airways is looking to its future plans
In a nutshell, the eTechLog8, the digitization and transformation brings greater (figure 10).
visibility leading to improved airworthiness while pushing Etihad to get faster
enhancements across the organization. Overall, figure 8 is a key slide for take-aways
because it really shows what the eTechLog8 will create. It will create a lot of
problems because the increased visibility will suddenly raise a lot of previously
hidden issues but such problems are not linked to the eTechLog8, they were
already there but not visible. Nevertheless, it is something that people in the
organization need to be alerted to at the outset of the project.
Also, for those who are interested in starting to use eTechLog8 technology, this
article does not say whether you should or should not go for this technology; it’s
more about asking yourself, how long do you want to stay with a conventional
paper ATL which only shows the tip of the iceberg, how long do you want to stay in
that situation?
KEY AREAS AND CRITICAL SUCCESS FACTORS

Etihad identifies critical success factors for all projects undertaken (figure 9).
Figure 10
Now that the deployment has been achieved, we want to start talking about the
Cabin eLog solution. We also want to participate in AMOS optimization and
development. Etihad has some very competent people supported by a great
AMOS Competence Center. We want to progress with paperless maintenance,
something that every airline and operator should aim for. The aim is to enhance
the eTechLog8 and AMOS design. Etihad has one of the best integrations
currently in the market but there is always room for improvement and we can
Figure 9 help our people to improve those integrations with AMOS and with the technical
First is the system; it is a critical element and needs to be a good fit for your own system. The focus is on smart data as opposed to big data. Etihad has already
airline. Also, data is something really important. There must be clean data plus tried big data solutions and wants to work with them but has also identified that
you need to know how to use that data. The process needs to be aligned with if we don’t know how to use the data, we don’t get to best outcome. Smart data
the system and the process will feed the data to the system. Finally, the people involves the people in the business who can really use the data and give a
who are the ones who will drive the change, will be able to use the system, meaning to the data.

Proactive maintenance: here again we have tried a system but were not very
satisfied and there is currently a lot of information with the current format and
there is a lot of work that can be done in this area before we try to predict
KEEP UP WITH
something which is not yet happening. Our priority is to work on proactive
maintenance. Etihad Airways has already had some great wins on process
automation which is definitely something that the business wishes to progress.
MRO IT
Overall, this project should support Etihad’s sustainability target and help with
the development of our people. We want to move fast and, to be able to achieve
DEVELOPMENTS
that, we want to build new partnerships. So, if you are one operator, if you are one
software development company, and if you’re looking for a partnership with an
airline, we’ll look forward to connecting with you. We at Etihad certainly gained
from the partnership with Conduce.
ERIC BOGNER
With 22 years of experience in commercial aviation industry, the last 14 with
Etihad Airways, Eric has managed various roles in both maintenance and
operational environments, is passionate about aviation and has been driving
executing key projects as part of Etihad Technical’s digitalization strategy. He led
key workstreams as part of Etihad Airways MIS transformation and was the
Project Manager for the implementation of the integrated eLogBook.
ARISH SAYED
Being an active part of technical operations for the last 20 years, Arish has
been directly involved in key transformational projects with Etihad Airways.
These include the Electronic Logbook and MIS transformation, among
others, having overseen their successful adoption and implementation within
the organization. Arish has been a lead aircraft engineer and has also been
involved with Aircraft Transfers, Entry into Service and 145 Training as part of his
extended profile.
ETIHAD AIRWAYS
Etihad Airways, the second flag carrier airline of the United Arab Emirates
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Boeing aircraft types: Airbus A320/321 and A350; Boeing 777 (including freighter variant)
and 787; one of the most advanced fleets in the world. Etihad Engineering is the largest
AIRCRAFT IT
MRO service provider in the Middle East.
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VENDOR JOB CARD: CROSSCONSENSE
Customer Support, Patrick Zita, share

CrossConsense’s commitment to customers
that is at the core of their great service
After having completed a vocational training course as a Management Assistant in
Informatics in Vienna, Patrick started his career at a low-cost carrier. There he
worked in several departments, including in logistics and CAMO. Patrick has been
working for CrossConsense for more than ten years. Having started with three
colleagues in the Service department, now, as well as Patrick, there seven staff in
that department who strive to meet customers’ demands.
Aircraft IT: Your name, your job title services and business intelligence were comprehend and that provides them customer because of bad
and the name of the business? added to the portfolio. During the last the possibility to solve the problem performance from our side. I think the
Patrick Zita: My name is Patrick Zita couple of years CrossConsense also on their own if it occurs again. The reason for that is mainly because of
and I work as Customer Support at started to develop its own products, same is also true for our development the stability and continuity in our
CrossConsense GmbH & Co. KG (a such as Aircraft Fleet View and business. We always develop our team. I have been with CrossConsense
FLYHT company). AviationDW. Since 2022, products together with the customer for more than ten years and most of
CrossConsense has been a part of so that we cover all the issues which my colleagues have also worked here
Aircraft IT: How did CrossConsense FLYHT Aerospace Solutions Ltd. are important to them. for a very long time. We see many
get started? fluctuations on our customers’ side,
PZ: CrossConsense was founded in Aircraft IT: What is the guiding Aircraft IT: What has CrossConsense’s but we have been the same people in
2002 by Udo Stapf, who — as a former business principle that drives greatest business achievement been the Service Department team for at
aircraft mechanic and head of logistics CrossConsense? to date, and why? least the last five years. So, we
at a couple of airlines — has always PZ: We think IT from a user PZ: The greatest business probably know the customer’s
made sure that the company was perspective. Every time I receive a achievement is that all our customers systems better than they know them.
deeply rooted in the field of aviation. ticket or get a support phone call, I are and always have been very For me personally, another business
CrossConsense has continuously try to find out what the background satisfied with our work. In our yearly achievement is the successful closure
developed from the first offering of a of the problem is. I do not simply Service Review Meetings, the of every support enquiry. Our
data migration service in the very solve the problem for our customers performance of our Service customers know that they can rely on
beginning. Later, further services like but find a solution for them which Department is always graded as good us, that our working is agile, flexible
consulting, AMOS support, hosting they understand, which they or even very good. We never lost a and in collaboration with them.

AIRCRAFT MRO: VENDORJOB CARD
Aircraft IT: What have been your around AMOS support, hosting, data
disappointments and what have you migration, app development and other
learned from them? products like AviationDW.
PZ: I do not have a specific Software and MRO is only one part “…I would be glad if our customers said that we are a
disappointment; I can only say that we of the business: CrossConsense, as a
learn from our mistakes. There are subsidiary of FLYHT Aerospace big help for them, always available when they need us,
times when we do something that is Solutions Ltd., is also able to offer competent, qualified, and that we always have time for
not correct or does not lead to the hardware solutions like AFIRS.
desired solution. When that happens, a laugh…”
we do not try to sweep the problem Aircraft IT: What do you feel will be
under the carpet but face any mistake the next big thing in maintenance
proactively, contact the customer, Aviation IT? important is that protection of nature about our customers: ‘Thank you for
discuss what went wrong and learn PZ: Right now, every airline is running is not only taken into consideration your loyalty’. And I would be glad if
from it. several projects to go digital. I think while operating an aircraft, but the IT our customers said that we are a big
the next step will be to complete the business also has to become more help for them, always available when
Aircraft IT: In a sentence, how would huge milestone that all data is stored sustainable. they need us, competent, qualified,
you summarize what CrossConsense digitally. The big challenge will then be and that we always have time for a
does for aircraft maintenance to provide tools to interpret this ‘big Aircraft IT: What do you want your laugh and a joke.
customers? data’. Together with FLYHT, we are customers to say about
PZ: We think outside of the box and perfectly prepared to be a global CrossConsense? Aircraft IT: Patrick Zita, thank you for
offer 360-degree digital solutions supplier in this market. What is also PZ: First of all, I want to say something your time.
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A lifelong digital maintenance record

for aviation assets, Part 2
Karl Steeves, CEO, TrustFlight and Jack Hsu, Senior Manager,
Boeing Vancouver share the development of DARS
and why it will revolutionize aircraft
MRO and much else besides

I
n the Summer 2022 issue of Aircraft IT MRO, we looked at why DARS (Digital
Aircraft Records System) was needed, who is involved in its development and
what they each bring to the project. In part two, we’ll look at what DARS is,
how it will work what will be its impact on the industry and how it can be
implemented.
“DARS will reduce the onboarding time from one to
DARS (DIGITAL AVIATION RECORD SYSTEM)
There are two main components to DARS. One is more back-end infrastructure two weeks to less than a day; a real saving because
to support integrations between systems. In order to facilitate the transfer of usually the airline is still paying for the engine in that
data from an MRO which has one system where they’re tracking maintenance
data versus an airline that has a different system, DARS facilitates the integration time but cannot use it until it’s in the system…”
between those systems but also provides automation in terms of the audit and
verification of that data. So, in a paper world, someone would have to go
through and manually audit and check to make sure that the right items such as
Service Bulletins (SBs) and Airworthiness Directives (ADs) have been complied
with, DARS builds in technology to be able to automate a lot of that verification.
That’s all part of the back-end infrastructure, the plumbing for the industry that
will allow data to flow between different systems: it’s not that exciting from an
end-user perspective as it’s all hidden technology that users don’t see.
From a user perspective, the partners are also developing what they call digital
workflow applications that sit on top of DARS. The ambition, ultimately is to have
many different software companies and providers being able to build applications
on top of DARS and the collaborators have started that with building the Digital
Engine Log which will be used for managing engines. The initial focus within DARS
will be on engines because they represent a mini-airframe in this context with the
same technical challenges, the same number of stakeholders that need to be
involved but, compared to an airframe, engines are bit more manageable in terms
of component numbers and complexity. The program can then be scaled up. The Figure 1
Digital Engine Log is essentially a tool that will be used to manage engines within In a similar manner DARS will also speed-up the offboarding process. If an airline
airlines and leasing companies to provide a lot of the ongoing quality and is selling or doing a lease return on an engine, there’s a huge amount of reporting
compliance information and automation to make sure that that engine continues to that needs to be created to go back to the leasing company; but also, audit and
comply with SBs and ADs that have arisen for that model: what it will also do is verification on the compliance of that engine with lease and lease return terms.
make the onboarding and offboarding of those engines a lot easier than it has With DARS, that process will be automated.
been. At the moment, for an airline that buys or leases a new engine, there is This type of idea is one that people in the industry have been thinking about for
usually one to two weeks of work to get that engine onboarded into the system; all a long time. TrustFlight commenced development on the project when they
of the component data has to be uploaded with the current status of those opened the Vancouver office in 2020. Part of what they applied for was called a
components and the current status of any modifications on the engine; it all has to Super-Cluster project, generally the Canadian Government is open to supporting
come into the system and then all of the data has to be quality checked. DARS will projects like this, and so, from June 2021, the project got support from Canada’s
reduce the onboarding time from one to two weeks to less than a day; a real saving Digital Technology Super-Cluster. That was also when the other partners got
because usually the airline is still paying for the engine in that time but cannot use it involved. Development of the systems is still underway with an intention by the
until it’s in the system in order for the airline to ensure full control of it from a beginning of next year, 2023, to have a launch customer for the Digital Engine Log
maintenance perspective (figure 1). and the underlying DARS system.

CHALLENGES FACED ALREADY AND ANTICIPATED between those systems. That’s certainly a big challenge but one that the
Data is recorded and stored in quite different manners in different M&E and project is spending a lot of time on and working through.
other systems being used; especially with organizations that are using generic A large part of the solution is that, as the project team is getting more used to
ERP systems such as SAP which can create even bigger challenges on data different systems and aligning everything into a common standard as well as
standards because they’ll be whatever was decided when they implemented leveraging some of the existing standards where they do exist. The ATA SPEC2500
those systems. So, the project is having to deal with multiple systems, and SPEC2000 standards are being used, as well as other standards which aren’t so
integrating those systems and figuring out how to get all the data to align and well developed. What’s also been interesting on the standards side is that a lot of the
tie together. In the context where there might be a common component which existing standards are built around replicating the paper way of doing things as
was being managed in multiple different systems, having to tie all that together opposed to being more forward looking and understanding the benefits and
and make sense is a challenge, especially when there might be conflict opportunities that can be gained from having data stored digitally. For example, an

Airworthiness Directive (AD) will have compliance information written into it which
might be based on serial numbers so that all aircraft with the serial number will have “…users are unlikely to encounter any needs for new
to have the AD incorporated. Even things like that are not standardized today and
computer programs have trouble working with different standards for the same thing. equipment in order to access DARS. There are not that
The DARS program is setting out, at that level, to align standards and design things many drastic changes required to make the move to
for the future in order to be able to automate a lot of the processing of that data.
Another challenge is more cultural. As we’ve already said, the aviation industry is the new system.”
quite risk averse and is still at an early stage of digital transformation within the
industry. So, trying to make sure that people understand the benefits and what can
be gained from having new systems or better ways of doing things always comes WHAT AIRLINES WILL NEED TO MOVE TO DARS
up against a cultural barrier. Also, the industry is not that fast moving and a high These days, most IT infrastructure is in the Cloud and most offerings are software
turnover of staff in some businesses during COVID can mean that someone with as a service (SaaS), of which DARS will be one. So, users are unlikely to
whom there has been good progress on digital adoption either leaves or is replaced encounter any needs for new equipment in order to access DARS. There are not
which slows things down. that many drastic changes required to make the move to the new system. The
A further obstacle has been that the industry often goes from feast to famine. project is not replacing existing systems; it is more about building tools that fit
One minute everything is going well and people are just making sure that aircraft into the processes where those existing systems stop, often at the interfaces
are flying day to day operations, in which case it’s harder to get people to look between different organizations. Say an engine is going out to a shop visit to get
long-term; then there is the scenario where, as in COVID when operations come to overhauled, the work scope might be produced in an existing M&E system but, in
a complete halt, people get furloughed and no-one has the time or resources to be many cases still, that will be within a separate Excel file; then all the way to
investing into long-term projects. providing that to the external MRO and then receiving the package once that

overhaul has been completed with that package coming in as paper, which
someone will have to type into the M&E system. DARS will replace that part of
the process which tends often to be made up of manual paperwork. In terms of “For an MRO, there is currently a lot of work for them to
implementing DARS, the main thing that needs to be done is building interfaces generate the package once they’ve completed, say, an
with the existing systems that the operators or MROs will have. After that, it’s
largely process changes from the old manual ones to using the new tool. A big overhaul on an engine; that takes time and can, in
system like AMOS will touch a lot of parts of an organization so they would be some cases, delay getting the engine out of the shop
naturally reluctant to make a dramatic transition.
and back to the airline.”
THE IMPACT OF DARS ON MRO/M&E FUNCTIONS
Technical records will be impacted by the move to DARS; at the moment, many
people are still dealing with paper records and the move to DARS will make that We’ve already covered the benefit to the spares inventory plus, on the
process a lot more efficient. Also, general functions will be improved in areas offboarding side, being able to more quickly complete a lease return. An issue that
such as asset management of airframes and engines. The asset management many airlines currently face is that they have legacy fleets which they need to sell
department which is responsible for managing leases, for example, and the or to return to the lessor. Often, a rate-limiting step is assembling the packages and
general condition of engines, will be using DARS and specifically the Digital doing the return: DARS will significantly speed that process as well as helping to
Engine Log, to manage the engines as opposed to the using the combination of provide more proactive guidance as to whether an asset is complying with the
spreadsheets and other tools as they do today. More generally, planning and lease return conditions. Separately from the regulatory side of a lease, there will
forecasting will change on the maintenance side of the business but even on the also be quite a few different lease return conditions in terms of how much time is
operations side as well because, when we’re talking about the onboarding and remaining on an engine, component requirements, modifications, service bulletin
offboarding of engines, that changes a lot of how things are planned. The fact requirements. With DARS it will be possible to automatically validate all that and
that there will a saving of a week or two weeks on both processes will have a provide a guide as to how long it’s going to take to make that engine compliant for
significant impact because, for instance, it might become possible to get rid of a lease return. That will provide real saving on not prolonging a lease return which
one or two spare engines that are no longer needed when, across a large fleet, is often where an airline incurs the cost of paying excess lease fees after the engine
there might with DARS be enough spare capacity within the engine pool to has left revenue service but has not yet been returned to the lessor.
reduce the spares inventory. Usually, a fleet with 50 engines in service will keep The other area of benefit is in compliance and the auditing of records to make
around a further ten percent of that number as spares. If those five spares can be sure that everything is correct. Many of the errors that occur are human errors;
cut to three, that will be a considerable saving. automation of processes will avoid that. In the longer term, the ability to utilize the
Longer term, as more data insights to the system are gained, things like data, having more of a whole life history for an engine or component will provide
reliability will also be impacted and some other parts. In the short term, a lot of the benefit in terms of higher reliability and availability for those components. What is
impacts will be on the process side with reductions in on/offboarding times and surprising at the moment is that about sixty percent of maintenance costs come
also general visualization and understanding of the status of the engines. There is, from unscheduled events. One of the longer-term goals with DARS is to reduce
built into the tool, a timeline which shows what stage the engine is at so that it can that sixty percent as far as possible.
be tracked throughout.
IMMEDIATE AND LONGER-TERM BENEFITS OF DARS “…the ability to utilize the data, having more of a whole
The immediate impact of being able to speed up the on/offboarding of engines
will benefit both sides. For an MRO, there is currently a lot of work for them to life history for an engine or component will provide
generate the package once they’ve completed, say, an overhaul on an engine; benefit in terms of higher reliability and availability for
that takes time and can, in some cases, delay getting the engine out of the shop
and back to the airline. DARS will help speed up that process as well as the those components.”
onboarding into the airline when they receive it back.

For an MRO using DARS, they’ll be able to process more work in less time with NEXT STEPS
the potential to realize greater profit. Also, for OEMs, assembling documentation The major step will be the launch of the Digital Engine Log in 2023 and we’d
for new engines and new aircraft is quite a difficult process as they have to hope to soon be able to confirm who the launch customer for that will be.
assemble material such as reports and compliance statements from multiple Longer term this is not just an initiative for TrustFlight or the other partners to
different parts of the organization. That takes time and is not error free using do; it’s something that we’d want to be a cross-industry initiative with airlines,
current processes. software companies, MROs and other industry stakeholders involved in building an
ecosystem around DARS that will facilitate a lot of the transactions in and
REQUIREMENTS OF REGULATORS FOR DARS TO BE USED management of maintenance data longer term.
In the short term, nothing is required for an airline or MRO to start to use the
platform. In the longer term, the intent for the DARS platform is to be the sort of KARL STEEVES
infrastructure which allows users to get away from paper records and that will Karl is the CEO of TrustFlight. Graduating with a degree in Engineering from
involve the regulators because there will be a need to be able to recognize Imperial College London, Karl originally worked in creating safety-critical software
electronic sign-offs with maintenance records, which is the part on which Boeing systems for electric vehicles. He then went on to become a commercial pilot, and
is working. founded TrustFlight in 2017 with the aim of using software to improve some of the
Also getting more recognition of regulators within themselves: there’s a lot of processes he experienced in operating and maintaining aircraft..
work and inefficiency that gets generated at the moment when moving assets and
components across jurisdictions. What a European country might have in terms of
JACK HSU
Jack Hsu is a Senior Manager at Boeing Vancouver, where he leads various
requirements might be different from what, say, Transport Canada requires; this is innovation projects using emerging technologies like Blockchain, Augmented
especially true when looking at modifications or changes that have happened to an Reality and Knowledge Graphs. Mr. Hsu has worked in software and digital across
aircraft or engine. Part of the difficulty with that is because the full history and multiple industries for over 25 years in roles that have spanned software
timeline of a modification might not be known because it might be a surveyor or engineering, product management, project/program management and business
inspector in Canada who has signed it off and said they’re happy with it but there development.
might not be any supporting documentation for that. One intent with DARS is to be
able to have that supporting documentation on the system but also to get the TRUSTFLIGHT
regulators to recognize it. So, if there is a regulator in one jurisdiction, they could TrustFlight is a global provider of Digital Workflow
Applications to the aviation industry including the
look at a modification of change and see the background material and why this
class-leading Electronic Tech Log system and
modification was accepted in another jurisdiction. Whereas today, it is often Operational Management system, Centrik. TrustFlight also provides innovative software-
necessary to undo a modification or change in order to move an asset or driven workflow support services helping aircraft operators and airlines to remove costly
component to a new jurisdiction. paperwork and associated errors, preserve aircraft value, increase efficiency and safety in
Regulators themselves will also be set to benefit from the digital transformation aircraft operations.
enabled by DARS. Put simply, the role of the regulator is to maintain oversight of
organizations within their remit and ensure they are complying with regulations. BOEING VANCOUVER
Today, this is mostly achieved by auditing: going into organizations and spot- Boeing Vancouver specializes in delivering solutions
checking records and processes to verify compliance. In organizations with manual that improve operations management for the aviation
industry. As a leading aviation-software provider, they
and paper-based processes this is the only way to do it. However, DARS paves the
have built their reputation on innovative IT solutions that help to streamline and optimize
way for what’s called continuous compliance. Already being rolled out in other operations for airline customers.
regulated sectors such as healthcare and finance, continuous compliance involves
using systems to constantly monitor data and automatically highlight non-
compliances. This enables oversight to be achieved in a much more efficient
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manner, while also reducing the risk of non-compliances not being caught — a
common event today as spot-checks are only carried out at a point-in-time, usually INTERACTIVE SUBSCRIBE HERE
annually, and only targeting a small sample of records or processes. CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT MRO: VENDOR JOB CARD
VENDOR JOB CARD: RIGHT ON TIME AVIATION (ROTA)
President, James Cornelius sets out the focus

on customers’ capabilities and meticulous
efficiency that underpin ROTA’s success
James is an experienced MRO IT Program Manager with deep experience in both
commercial and defense aviation software. Prior to starting ROTA, he spent nearly
three decades working in aviation. Starting with Boeing and transitioning to FAR
121 carriers, James worked through the ranks to leadership roles across multiple
departments in maintenance and engineering, and the IT world. He is a Veteran of
the United States Marine Corps.
Aircraft IT: Your name, your job title and the name differentiating solution to the market. ROTA was Aircraft IT: What has ROTA’s greatest business
of the business? formed with the passion and experience gained achievement been to date, and why?
James Cornelius: James Cornelius, President, Right through the ranks of OEMs and Part 121/135/145 JC: Our greatest business achievement to date is
On Time Aviation (ROTA) Operators. undoubtedly the blazing speed with which we
upgraded Spirit Airlines from Trax v12.5 to v15 within
Aircraft IT: How did ROTA get started? Aircraft IT: What is the guiding business principle 60 business days and completed a Trax
JC: ROTA was established in 2015 at a time when that drives ROTA? implementation for a customer supporting the DoD
commercial and defense aviation, along with the JC: ROTA is a customer focused business. Everything (Department of Defense) within 180 days. Not only
MRO industry, was in a period of growth. The we do, we do to improve our customers’ capabilities, did we exceed our customers’ expectations, but we
expansion of fleets both in size and diversity, knowledge, and data integrity. We operate with also completed both projects while supporting
geographic locations, and varying operating models, meticulous efficiency and provide support beyond multiple other customers utilizing differing MRO IT
offered ROTA the opportunity to bring a the completion of a project. systems.
“The expansion of fleets both in size and diversity, geographic locations, and varying operating models, offered ROTA
the opportunity to bring a differentiating solution to the market.”

AIRCRAFT MRO: VENDORJOB CARD
“Not only did we exceed our customers’ expectations, but

we also completed both projects while supporting multiple
other customers utilizing different MRO IT systems.”
Aircraft IT: What have been your MRO IT systems for the benefit of our
disappointments and what have you customers, which allows them to focus
learned from them? on daily operations.
JC: A scenario that played out early in
our company history comes to mind; Aircraft IT: What do you feel will be
however, I would not classify it as a the next big thing in maintenance
disappointment, but rather a challenge Aviation IT?
and learning experience. During one of JC: Expanded application within the
our first system implementations for a VR/AR (Virtual Reality / Augmented
customer servicing the U.S. DoD, we Reality) environment, utilizing digital
were met early in the project with a twins, and integration into existing
lack of electronic data. Most of the M&E IT systems allowing maintenance
fleet data was still in a hardcopy personnel to evaluate the current
format and sporadically stored due to conditions of the asset, predict future
the deployed status of the fleet. behaviors, refine the control, and
Understanding our project timeline, optimize the operations. A digital twin
we made the challenging decision to reflects the current asset conditions
send personnel into an austere
environment to find, review, and
manually upload the required data. We
worked jointly with our client and the
and includes relevant historical data,
allowing access to a library of data
that can be shared across operators to
improve reliability and maintenance
FREE WEBINARS
U.S. DoD to reconcile the fleet data, practices.
which, ultimately allowed us to Hosted by a different MRO IT vendor, sessions provide
complete the project successfully and Aircraft IT: What do you want your airlines, aircraft operators and MROs with the perfect
on time. The valuable lesson learned customers to say about ROTA?
introduction to the vendor’s software solution.
from that early experience, of leaning JC: ROTA comes with unmatched
into a problem and continuing to find discipline, commitment, expertise, and
a solution for our clients, has driven industry knowledge. ROTA operates CLICK HERE FOR UPCOMING WEBINARS
ROTA’s success over the years. with integrity and has the capabilities
to complete any project on time,
Aircraft IT: In a sentence, how would
you summarize what ROTA does for
aircraft maintenance customers?
within budget, and with zero risk.
Aircraft IT: James, thank you for your

IT
AIRCRAFTMRO
JC: ROTA simplifies and streamlines time.

CASE STUDY: ENTER AIR
Enter Air’s post-pandemic

upgrades are supported
by a flexible MRO IT solution
Konrad Dymowski, Technical Manager, Enter Air shares the airline’s
long-term relationship with Seabury Solutions and how that continues to
add value to the business with new developments after twelve years

E
nter Air, launched in 2010 and based in Poland, flies on charter from
Warsaw, Katowice, Poznan, Wroclaw, Paris, London Gatwick, Basle,
Greece and Spain, generally carrying passengers on a charter basis.
Mostly, this is tourists in the summer whereas in winter, autumn and “It was understood that, in order to grow the fleet, it
spring, it’s more ad hoc flights and special flights as for military customers and would be necessary to have a developed aviation
for sports customers (players and fans). The fleet comprises Boeing 737s with 23
NGs and two MAXs. This case study is about a specific function that a satisfied software system which could support the CAMO.”
client wanted from their long-standing MRO IT solution provider.
DECIDING THAT A NEW MRO SOLUTION WAS NEEDED necessary to have a developed aviation software system which could support
A number of factors led Enter Air to the decision that a new MRO software and the CAMO. Seabury, having started in 2002, had only recently entered the
fleet management program was needed. From 2011, there were discussions aviation market and, being a young airline, we felt there would be an advantage
inside the airline about implementing MRO software instead of using Excel to be gained from working and co-operating with another business at roughly
workbooks and other Microsoft products to manage MRO processes and the same development stage as Enter Air, and to develop the system based on
workflows. It was understood that, in order to grow the fleet, it would be the needs of Enter Air.

SELECTING AND IMPLEMENTING A NEW MRO SOLUTION ALKYM; THE SOLUTION CHOSEN FOR ENTER AIR
The process started with a normal RFP (request for proposal) from the Three years ago, Enter Air approached Seabury Solutions with the need to have
responses to which Enter Air selected three short-listed vendors from which a planning optimization tool that would enable them to better understand flight
group the final selection was made for Alkym from Seabury Solutions. A key scheduling as well as to understand all, of the work orders that are created,
reason for that was the developmental compatibility of the two businesses; the together with the job cards that need to be executed inside those work orders. It
Enter Air team highlighted to Seabury Solutions that they were keen to have a sounds simple but this was a huge endeavor not only from a software
partnership in which they could grow with the IT vendor. For that reason, the development point of view but also as far as the user interface is concerned.
relationship between the two has always been special, not only from a technical Both parties worked together; Seabury Solutions designed the first stage of the
support point of view but also with special requests: recently at Enter Air there tool, Enter Air approved it and Seabury started developing the actual solution
have been some large-scale special projects to improve the operation: the airline which is now an established solution used by Enter Air plus it gives Seabury a
worked together with Seabury Solutions on those challenges. Even after an great inroad into flight operations because it’s possible to combine flight
eleven years relationship, everything is renewed whenever there is a push for a scheduling with maintenance activity. That was a useful project on which both
new objective and new levels of excellence. For instance, working with Enter Air, parties worked and there are more to come.
Seabury Solutions developed a planning optimization tool. At a high level, Alkym offers control and management software for aircraft

“Seabury Solutions designed the first stage of the tool,

Enter Air approved it and Seabury started developing
the actual solution which is now an established
solution used by Enter Air plus it gives Seabury a great
inroad into flight operations…”
maintenance, catering for technical operations and logistics operations.

Furthermore, all of those areas have inside of them different applications that
communicate with each other, it is an integrated solution that all works on a
platform that has been developed over twenty years. The philosophy of that
platform is empowering the end user. Everything that Seabury does is about how
the user could modify it, use it and extract data so as not to have to keep returning
to the vendor for reconfiguration of the software.
CHALLENGES ENCOUNTERED
During the time when COVID had to be considered, the Enter Air team
requested Seabury Solutions to finish a particular interface which communicates
the airline’s Operations with the Maintenance, Repair and Overhaul (MRO)
operation. It’s a massive project, the type of project that does not require too
frequent site visits but still needs visits every two or three months. With COVID,
that was impossible so it all went online which was a challenge and there was
some delay. It meant there had to be some creative ideas to replace the on-site
presence with online alternatives. One specific delay was the development of the
requested interface based on SPEC 2000 Charter 80.
This is an important factor from Enter Air’s point of view; with the definition of
the interfaces, we also have plans for our next steps, for future interfaces or
improvements. When COVID started, Enter Air was significantly affected by the
measures. Now, the airline sector is once again on a firm footing and Enter Air has
re-started conversations about future projects, including working alongside one of
the project managers from Seabury with normal co-operation resumed.
What was found to be pleasantly surprising at Enter Air, with projects there
having been long-term and not being certain of the effects from the delays, was
that, once the re-starts got underway, things picked up quite smoothly.

TRAINING, SUPPORT AND REGULATORY APPROVAL

For a new customer to a solution, training is very important. However, in the
case of Alkym at Enter Air, although the system is well-developed with many
options so would not be easy to learn in one two-week class even working “As important as training is the continuous support that
intensively, Enter Air has been using Alkym since 2011. That meant that training
was not necessary but Seabury did make visits where one of their project Seabury Solutions maintains for Enter Air and, indeed,
managers went to the airline to work side-by-side with users on the new tool. all customers. That allows both parties to regularly
As important as training is the continuous support that Seabury Solutions
maintains for Enter Air and, indeed, all customers. That allows both parties to review how the solution is performing…”
regularly review how the solution is performing and, as importantly, how it is
affecting the processes in the airline. The system is built for everybody but
specific airlines will have their own CAMO requirements or even the regulator With CAA audits twice a year, the auditing of the system is constant so that the
might have other requirements: Seabury’s continuous support ensures that CAA knows exactly how the system is behaving and what changes are being
each airline can ensure the system meets their own needs. implemented. Seabury has many years of experience working with CAAs around
Although the system itself, when it was first implemented, needed approval, the the world through their safety oversight software and has a number of CAA
majority of improvements in the system do not need regulatory approval. customers.

“Each CAMO, each technical department, each airline is organized in its own specific way; so, a system that is flexible
and can adjust to the operator’s or airline’s needs is the most important consideration.”
LESSONS LEARNED AND ADVICE TO OTHERS NEXT STEPS AND FUTURE PLANS
One thing that, on reflection, could have been done differently, is that we should There are a few big projects on which Enter Air is working with Seabury
have devoted more time to the change process and/or arranged for more on-site including improvements in control of the communications between the airline
support. As a specific example, the Maintenance Program report was covering all and the maintenance providers using the on-board tablet.
the information needed but the format that Enter Air wanted to use to provide that
information to the civil aviation authority was very specific to them. So, in the spirit KONRAD DYMOWSKI
of Seabury Solutions’ philosophy of empowering the end user, the vendor brought Konrad Dymowski started his career at Enter Air in July 2011, working in the
forward a development that had been scheduled for the next version of Alkym and Technical Department where he has continued but with changing positions
instigated it right away. The development process was accelerated and now Enter and responsibilities within that department. He currently holds the position of
Air can customize their own maintenance program reports. If ever changes need to Technical Manager, managing a team of 50 people, building the structure of a
be added or removed, the airline can do that for themselves while, should there be PART-CAMO. In 2011 he started the Alkym implementation in Enter Air and
any technical support needed, they can call Seabury Solutions. This all fits with has been developing its future capabilities in the organization to this day.
Seabury’s continuing to visit customers for a few months after a new
ENTER AIR
implementation or upgrade. Those interactions ensure an all-round view of the Enter Air is the largest charter airline operating in
system in use, and how to resolve any problems that might arise. Poland and also the largest private air carrier in
For other airlines who might be considering a similar development to that Poland. The Group offers connections to the leading
undertaken by Enter Air, we’d suggest that a key feature that we were looking for is Polish and international travel agencies, flying to over
flexibility. From discussions with colleagues around the sector, it seems that the 30 countries, ranging from Iceland and Portugal to Kenya and Thailand. In 2017, Enter Air
biggest software providers are good for a ready solution for each operator. Each carried two million passengers, of which 1.5 million were to and from Poland. The fleet
CAMO, each technical department, each airline is organized in its own specific way; consists of 23 Boeing 737-800 aircraft and four Boeing 737 MAX 8.
so, a system that is flexible and can adjust to the operator’s or airline’s needs is the
most important consideration. It is important to know whether the system under
SEABURY SOLUTIONS
Seabury Solutions delivers IT solutions to enhance
consideration can be tailored to the user’s needs plus how they will see the system operational and financial performance. Utilizing decades
in the end. It is also very important to know the provider’s manpower resource, how of technological expertise that knowledge has been
fast changes can be made, how long it would take in adjusting the system, how leveraged into a suite of products that enhance decision
often there are system updates. If the software cannot be tailored to the user’s making for Asset Management, MROs/M&E, Regulatory Compliance, and Safety
needs, then it’s not a solution. Oversight and Performance Analysis. Alkym is a Maintenance Software, specifically
designed to enhance operational and financial performance. Originally developed for
BENEFITS REALIZED Aerospace & Defense, the M&E/MRO Software has been refined to also cover Asset
The biggest benefit that we have appreciated at Enter Air is that the system is Management for multi-industries.
tailored for the airline’s needs. We did not have to adjust to the system but rather
the system was adjusted to fit the airline. As a result, we are very confident that
the system is controlling our CAMO and, from that, each responsibility, whether
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that is logistics, spare parts control, warehouse invoicing, maintenance tasks and
planning, or all of the engineering responsibilities. In each of those, Enter Air is INTERACTIVE SUBSCRIBE HERE
able to be very confident that the software is handling the work reliably. CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO: WHAT CAN IT DO
Digital Thread maturity

in aircraft operations
The OEM perspective
Digital Twins were first used in the Apollo program in the 1960s, consisting operational use there are several stakeholders with a vested interest in the digital
of simulators, advanced for that time, as well as physical replicas of the twin. The main stakeholders are the operator, OEM, MROs and lessor. Since these
spacecraft modules. These first Digital Twins were essential in avoiding a stakeholders do not have shared access to all generated data, the challenge in
fatal disaster during the Apollo 13 mission. Although Digital Twin technology maintaining the Digital Twin becomes the accessibility of the generated data. This
has come a long way since then, it is still one of the most promising accessibility for the OEM drops drastically as the asset enters into service.
development areas with the potential for creating value in the aviation industry. Typically, the OEM lacks access to the majority of data generated during
Today, Digital Twins seek to maintain the digital replica of an asset or system operational use of the asset, yet has much to gain from maintaining a high-quality
throughout its lifecycle requiring continuous data feeds. That’s where the Digital Digital Twin. Analytics-based insights from Digital Twins feed into the OEM’s product
Thread comes in. development process, but also allow them to offer value-added services such as
A Digital Thread is made up of all the records and data generated and stored health monitoring and predictive maintenance, enabling extended, predictable and
throughout the lifecycle of an asset, from design to operational use and retirement. more reliable operation for the operator. The digital twin also enables the OEM to
Imagine a thread running through time, buzzing and glowing with all the information offer performance-based contracting, such as Rolls-Royce’s ‘Power by the Hour’
generated about the asset. This information includes automated and human-made lease model, in which the customer is billed based on actual utilization of the asset.
digital records, as well as sensor data generated by the asset itself. The Digital Thread During the operational phase of an asset, there are two main categories of
lays the foundation for the Digital Twin, meaning that the more data that is generated data; sensor data generated by the asset, and digital records generated by
continuously gathered about the asset, the more reliable and detailed the Digital information systems and people. These categories of data are fundamentally
Twin will be. Modern engines and aircraft generate ever larger volumes of sensor different in the following aspects:
data, increasing the value potential of data-driven solutions. The digital records, in SENSOR DATA DIGITAL RECORDS
turn, are essential for understanding the context of the sensor data as, without them,
Challenging to share with external
the raw sensor data is less valuable, or even worthless. More on these two categories Easy to share with external partners
partners
later in the article.
Automatically generated Semi-manually generated
In his article “How I See IT: Digital threads and twins in MRO” Allan Bachan
presents ICF estimates for Digital Thread maturity throughout the aviation asset Standardized among different Great variance in the data between
lifecycle. These estimates show that the Digital Thread maturity is high at the operators operators and information systems
beginning of the lifecycle, during the engineering and manufacturing of the asset, but Low level of data quality issues Data quality issues are common
drops significantly when the asset is in its operational phase. You can imagine the High volume of data Low volume of data
glow of the Digital Thread dimming once the asset enters service, causing the Digital Sensor data recorded by the asset is designed to be shared and utilized for
Twin to become less reliable and detailed. analytics and digital twins, and is mostly standardized across assets used by
Reference: Aircraft IT MRO — March/April 2020, Allan Bachan, click here. different operators. While sharing this data is technically straightforward, many
For the rest of this article, I will focus on the lifecycle Digital Thread maturity from operators will opt out unless the OEM is able to present a solid value proposition
the original equipment manufacturer (OEM) perspective. When the asset is in in exchange for sharing the sensor data.

AIRCRAFT IT MRO: WHAT CAN IT DO
KEEP UP WITH
MRO IT
The records data, which is mostly sources allows for substantially more
DEVELOPMENTS
stored in the asset operator’s value to be extracted from the twin
Maintenance and Engineering (M&E) than a model based on only one of the
system, is more challenging. This data data sources. OEMs utilize Digital Twins
contains asset maintenance and for advanced asset performance
utilization records, asset configuration monitoring. Digital Twins also provide
and defects, which are all essential for valuable insights into the product
maintaining a digital twin. Integration development process. However, the
capabilities of M&E systems vary and main benefit is the capability to provide
there is little standardization for the value-adding services to operators,
data stored. Even operators using the such as fleet health monitoring and
same M&E system will have variability predictive maintenance, ultimately
in stored data due to differing providing the OEM with a competitive
processes and practices. Consequently, edge.
it is a challenge for the OEM to collect Then the question on the mind of an
the digital records of assets in OEMs is: How can continuous,
operation with their customers. standardized and reliable data exchange
However, while the challenge is with operators be implemented for the
great, so are the potential benefits. An
accurate Digital Twin based on
digital records? This question deserves
its own article and will be covered in my SUBSCRIBE HERE FOR FREE…
up-to-date data from both data next contribution to Aircraft IT MRO.
IT TAKES A FEW MOMENTS
HENRIK OLLUS
AIRCRAFT IT
Henrik is a Customer Success Manager at QOCO Systems ltd., with
extensive experience in delivering data exchange solutions for
collaborative parties in the aviation industry. In his current role, he is
working within strategic relationships to oversee global deliveries of the
EngineData.io SaaS solution, which enables OEMs, Airlines, MRO service MRO
providers and other key players in the aviation industry to share data
and jointly create value.

DIRECTORY
MRO Software
Directory
Key ‘at-a-glance’ information
from the world’s leading MRO 2MoRO ADSoftware ADT: Applied
software providers. Database Technology
W: www.2moro.com W: www.adsoftware.fr W: www.adbtech.com
T: +33 (0)559 013 005 T: +33 (0)4.50.89.48.50 T: +1 (425) 466-5013
E: [email protected] E: [email protected] T: +1 (614) 377-9644
IT is a powerful force but, to leverage
Locations: France (HQ), Canada and Malaysia Location: France, Thailand, E: [email protected]
its greatest value, it must be harnessed South Africa, Brazil Location: Bellevue, Tampa USA;
and directed. It must also be able to Istanbul, Turkey
handle huge and growing data
streams that record every aspect in NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
the lives of aircraft and the processes • Aero One, Aero-Webb, BFly • AIRPACK • Wings NG
by which they fly. This challenge has KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
attracted the best brains and most • MRO: Line, Base, Engine maintenance • AIRTIME — Fleet management & CAMO • Fleet Management
• Airworthiness and Fleet Management • AIRSTOCK — Inventory control & • Maintenance Engineering
innovative enterprises to create IT • Flight and Crew management Logistic • Material Management
solutions for one of the most • Material Management • AIRDOC — Documentation management • Production Planning
demanding working environments, • ERP: Finance, Purchasing, Sales, HR • AIRSTAT — Reliability and statistic • Labor Collection, Billing
Aircraft MRO and M&E. Inevitably, 2MoRO is a software development company dedicated to the reports APPLIED DATABASE TECHNOLOGY (ADT) is a professional
aviation market. Our teams are located in Europe, America • AIRWORK — Time Tracking Software services and software development firm that provides MRO
there are many such developers and and Asia. We work with partners and resellers worldwide and software solutions for aircraft operators as well as aircraft
ADSoftware has developed an integrated fleet management
vendors offering solutions ranging our software solutions are used in more than 20 countries.
system and logistic package called AIRPACK. This 6 module
repair and overhaul organizations. Our commitment to this
business segment is proven with our software package,
from single function `Specialist Point We propose 3 different software solutions in order to fit
system answers to the needs of aircraft and helicopters
WINGS, designed specifically for aerospace companies. ADT
operators, as well as MRO and CAMO centres. It meets
Solutions’ to complete Ènd-to-End’ every type and size of Aviation, Aerospace and Defense
all requirements in terms of functionality, traceability,
has been in the software business since 1992 and has built an
companies. Our solutions have been chosen by aircraft and excellent customer reference base. Our first priority is always
solutions covering the whole process. engine manufacturers such as Airbus Helicopters, Dassault
performance, aviation legislation and regulations. Today,
customer satisfaction; thus we have obtained 100% customer
ADSoftware counts more than 54 clients worldwide. The
Aviation or Safran Group but also by aircraft operators,
Only readers will know the specific airlines or independent MROs. We also have a R&D
strength of ADSoftware is the simplicity of its products; they
satisfaction since 1992. ADT has a proven record to develop
reference accounts in the Aviation industry along with other
requirements of their businesses but department and can help you in data migration.
are Microsoft Windows® ready, Web-enabled, available in
various languages and a complete training program can be
high technology companies which are considered to be
we have assembled a directory of the Aero One® and Aero-Webb® have been designed to done in just five days. The company also provides a 24/7
leaders in their fields.
online technical support and extremely competitive pricing
best MRO software providers and complement your ERP solution regarding aviation and MRO
conditions.
specific needs. They are certified by SAP®, and Aero-Webb®
listed them alphabetically to make it can also be used as stand-alone. BFly®, our latest software,
easier for you to undertake a brief-ish is a new way to create customized software for aviation and
enables users to collaborate, design personalized screens,
(there are 37 providers and the workflows and business processes.
number continues to grow) survey of At 2MoRO, we are proud to offer a very dedicated customer
the market, as a preliminary to starting service, as reflected by our 95% retention rate. We work
mainly on a fixed-price base and we are ISO 9001 certified
on any specification and selection for aviation software development, maintenance and support.
process. Or you might simply read it to
keep up to date with what is available
today.
CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
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DIRECTORY
Aeroxchange Aerostrat ASQS (Advanced Safety ATP

and Quality Solutions)
W: www.aeroxchange.com W: www.aerostratsoftware.com W: www.asqs.net W: www.atp.com
T: +1 972 556 8500 T: +1-888-558-2860 T: +43 1 306 1234 T: +1 415-330-9500
E: [email protected] E: [email protected] E: [email protected] E: [email protected]
Location: Texas, United States Location: Seattle, USA Locations: ASQS GmbH, Vienna, Austria; Location: Brisbane, California; Toronto, Canada;
ASQS Ltd., Bangkok, Thailand; Calgary, Canada Austin, Texas; and Bonita Springs, Florida
NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• Aeroxchange • Aerros • IQSMS (Integrated Quality and Safety • ChronicX
Management System) • SpotLight
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Flight Data Monitoring (FDM) Service • ATP Libraries
• MRO • Heavy/Base Maintenance Planning
• The IQSMS Suite consists of a total • ATP Aviation Hub
• Supply Chain efficiencies • Capacity/Workload Planning
of 10 modules, varying according to • Flightdocs
• Exchange of documents • Maintenance Schedule Optimization
the operator. (Airlines, Business Jets,
• Commercial trancactions • Maintenace Event Performance Tracking
Helicopter, Airports, MROs...)
• Procurement • Heavy/Base Production Schedules KEY BUSINESS/SOFTWARE AREAS
Aeroxchange is the only electronic business network that Aerostrat is based in Seattle, WA and offers one product KEY BUSINESS SOFTWARE AREAS • Maintenance Operations Solutions
supports all MRO business processes within the aviation called Aerros, a one-of-a-kind program that manages an • Quality Management Module • Maintenance Tracking
industry for buyer and sellers. Aeroxchange provides a airline’s or MRO’s aircraft maintenance schedule. Aerros
• Reporting Module • Flight Operations
complete lifecycle of electronic communication from order enables users to optimize the maintenance program by
creation to final invoice. The Aeroxchange service accelerates managing various maintenance and operational constraints, • Risk Management Module • Reliability Tools
repair, replenishment, sourcing, inventory pooling and other which maximizes event yield, drives costs down, and enables • Document Distribution Module • Aircraft Troubleshooting
critical operations in the aviation supply chain. the organization to plan proactively, not reactively. • Emergency Response Planning Module • Business Intelligence for Aircraft
ASQS (Advanced Safety and Quality Solutions) is a global
• Recurring Defect Analysis
Aeroxchange automates the exchange of documents and Aerros provides robust ‘what-if’ scenario capabilities that
information for commercial transactions. Our electronic allow users to see the effect of different variables. This supplier of highly innovative QMS and SMS software for
platform dramatically reduces manual activity for transaction aids in making sound business decisions concerning the the aviation industry, supporting more than 200 large and ATP is a global information services and software solutions
processed by fax, telephone and email, and increases the maintenance and fleet plan. Some of these variables are small operators, including airlines, business jet and helicopter company focused on making flying safer and more reliable.
accuracy and timeliness of information and document maintenance programs limits, min/target/max yield, aircraft operators, groundhandling agents/FBOs, airports and ATP Information Services is the general and business aviation
exchange. hr/cy utilization, track/requirement compatibility, and maintenance organizations, in creating a safe and productive industry’s source for aircraft technical publications and
maintenance allocations. To forecast an optimal maintenance work environment. real-time regulatory information. ATP Software Solutions
For airlines and buyers, Aeroxchange creates supply chain plan within an operation, Aerros also provides a Capacity is the leading provider of maintenance tracking, flight
efficiencies for complex procurement of MRO goods. Planning feature. This feature allows users to input and view The company specializes in intuitive, integrated, web-based operations, inventory management, repetitive defect analysis,
vendor capacity available and labor hour demand to better solutions with exceptional customer support. ASQS’s core and troubleshooting software. The company’s applications
For sellers and repair service providers, Aeroxchange creates manage the labor force. product IQSMS allows clients to manage operational data help reduce operating costs, improve aircraft reliability, and
sales channel efficiencies by broadening visibility of inventory 24/7 online and offline with a single integrated tool which supports technical knowledge sharing and collaboration
and capabilities and streamlining the order process. Aerros also provides easy-to-navigate scenarios with drag significantly simplifies daily tasks. The easy handling of within the general and business aviation, military/defense,
and drop event movement and manipulation. Scenarios can the software creates a positive reporting culture, enables commercial aviation, and OEM industries.
be published so others (including vendors or operators) can comprehensive quality management and proactive risk
view the plan. Aerros provides excellent system stability and management to maximize productivity, reduce operating The company has deployed solutions for multiple Fortune
reliability with standard IT practices. It is also integration- costs, and optimize internal and external working procedures. 100 companies, supporting more than 75,000 aircraft
ready and designed to work as an extension of a user’s IQSMS automates laborious processes like the submission of maintenance professionals worldwide. As a global company,
existing information systems. ECCAIRS or IDX compliant incident reports which, combined ATP has more than 7,500 customers in 137 countries, with
with a consolidated, up-to-date regulations database, ensures nearly 50 years of experience in the information services and
legal compliance with national and international requirements software industries.
and standards.
CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

DIRECTORY
Aviation InterTec Services The Boeing Company Comply365 Communications Software

(Airline Systems)
W: www.aviationintertec.com W: www.boeing.com/supportandservices W: www.comply365.com W: www.oases.aero
T: +1 807-625-9260 T: +1 206-655-2121 T: +1 (877) 366 2365 T: +44 1621 817 425
Locations: Canada, Malta Location: Over 65 locations around the world Location: USA Location: UK
• RAAS • Airplane Health Management • ProAuthor (XML-Based Authoring • OASES Modules
• Business Consulting Solution) • OASES Mobile
KEY BUSINESS/SOFTWARE AREAS
• Maintenance Performance Toolbox • Electronic Flight Bag (EFB) • OASES Techlog
• Production Planning and Management
• Optimized Maintenance Program • Digital Briefing • OASES Cloud
• Inventory and Procurement
• Document & Communication Manager • OASES Web
• Inspection Document Management
KEY BUSINESS/SOFTWARE AREAS • Training Solution (LMS Learning Manager)
• Reliabiliity and Performance Analysis
• Financial and Flight Operations • Technical Content Management KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
Integration • Vehicle Health Mana gement • XML-Based Authoring Solution • Continuing Airworthiness
RAAS is an MRO and CAMO software system designed
• Maintenance Optimization Consulting (ProAuthor) • Material, Warranty & Commercial
to meet the needs of mid-tier commercial fleet operators. Boeing is the world’s largest aerospace company and leading • Electronic Flight Bag (EFB) Management
Enabling modern, high-efficiency workflows in a powerful manufacturer of commercial jetliners and defense, space and • Digital Briefing Flight Release • Planning & Production
and straightforward package, RAAS is the best fit for mid- security systems. Boeing Support and Services combines
size fleets and user groups. Scalable, intelligent and 100% airplane design and manufacturing expertise with unique
• Document Mgmt. and Distribution • Line Maintenane
browser-based, RAAS includes efficiency-creating features access to fleet-wide operational data to offer optimization Platform • Complete MRO workflows
such as automated real time airframe time updating and solutions. • Targeted Distribution w/ Compliance Commsoft’s Open Aviation Strategic Engineering System
exchange of aircraft next due items, electronic technical Tracking (OASES) is the all-in-one software for airworthiness
dispatch, MPD/MRB driven program management and check With these offerings, Boeing addresses the evolving need for maintenance control, meeting strict regulatory requirements.
integration and optimization of data and information across Comply365 delivers secure, cloud-based solutions, focusing
package creation, purchase order e-approval and e-signature, It enables airlines, fixed wing and rotary operators, MROs,
the aviation ecosystem to empower smart decision-making. on Authoring, EFB and Digital Briefing Solutions, as well as
integration with finance/accounting for payables or inventory and CAMOs to increase efficiencies in the management and
The portfolio includes services and solutions for flight Targeted Distribution of Mobile Manuals.
value management, and of course approved paperless and monitoring of every procedure or intervention.
e-signature maintenance processes from the hangar floor to operations, maintenance & engineering and procurement
organizations to optimize the operational efficiency of The Authoring Solution, features ProAuthor: the aviation
the cockpit. OASES is used by 130 aviation organisations — national
airplanes and operations. industry’s first and only XML-based solution for authoring,
carriers, large third-party maintenance providers, and
revising and distributing publications.
RAAS customers enjoy the benefits of a widely accessible independent operators — and supported in 55 countries
and easy-to-use inventory management and maintenance Boeing has more than 250 customers for its optimization across 6 continents. Commsoft is an MIT group company,
solutions. The portfolio draws on solutions from a family Comply365’s proven Electronic Flight Bag (EFB) solution lets
support system that through continued use is able to reduce part of the Valsoft Corporation portfolio.
of Boeing companies: AerData, Inventory Locator Services crews access mission-critical information throughout each
maintenance costs by increasing maintenance procedure
and Jeppesen, serving operators of Boeing and non-Boeing phase of flight.
efficiency, reducing held inventory, providing proof of quality
for inspection escalations, and by directly reducing clerical airplanes.
Digital Briefing helps turn planes faster for more on-time
manpower requirements. The quick deployment, ease of departures with instant feedback to dispatchers when the
support, and low TCO inherent in cross-platform browser- flight crew accepts a release and signs Fit for Duty.
based information systems coupled with high levels of
integration, easy-to-use user interfaces, and many automated Comply365’s full-featured Document Management and
reporting and data analysis features make RAAS a leader Targeted Distribution Platform boosts productivity by
in its field. delivering any type of manual or document directly to any
mobile device or stationary workstation.

DIRECTORY
Conduce CrossConsense EmpowerMX eTT Aviation

W: www.conduce.net W: www.crossconsense.com W: www.empowermx.com W: www.ettaviation.com
T: 0044 333 888 4044 T: +49 69 4035 7600 T: +1 866-498-3702 T: +1 208-424-9424
Location: Nuneaton, UK Location: Frankfurt Germany Location: Frisco TX, USA Locations: Boise, ID, USA
• eTechLog8 Aircraft Fleet View • FleetCycle® Execution Suite — MRO • MISA: Complete Aviation Management
• eCabinLog8 ACSIS Manager (FCXM) Information System
• eCentral8 AviationDW
• eTraining8 KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production • Accounting
• eForm8
Support and Hosting Manager (FXPM), MRO Manager (FCXM) • Maintenance
• eDoc8
Consulting and Data Migration and Line Manager (FCXL) • Inventory Management
KEY BUSINESS/SOFTWARE AREAS Business Intelligence solutions • Maintenance Program Manager • Purchasing
• Electronic Logbook (ELB) App and dashboard development (FCMPM), Planning Manager (FCPM), • Human Resources/Payroll
• Cabin Log CrossConsense’s portfolio runs from AMOS Support, Reliability Manager (FCRM), Material The Management Information System for Aviation (MISA),
• Electronic Forms Designer BI-Management, Data Migration and Hosting to the Manager (FCMM), and Maintenance is a fully integrated, and expertly supported product
• Document Viewer products Aircraft Fleet View, ACSIS and AviationDW. As a
Intelligence (FCMI), Electronic LogBook that provides extensive tools for an aviation company to
wholly owned subsidiary of Canadian’s FLYHT Aerospace manage all aspects of their business, including accounting,
Conduce pioneer mobile aviation solutions. Solutions Ltd., CrossConsense also offers solutions for Fuel (FCELB) maintenance, inventory management, purchasing, flight
Management, Turn Process Management and other software • Coming Soon: FleetCycle® Executive operations, employee training, human resources, payroll,
eTechLog8 is our world leading Electronic Log Book (ELB),
fully approved by multiple Airworthiness Authorities and
applications as well as AFIRS hardware that collects data Suite — Shop Manager (FCXS)) labor collection, government contracting, and flight school
during flight. management.
trusted by customers worldwide. EmpowerMX is an aviation industry-recognized software
AMOS Support: CrossConsense has a long tradition in development/consulting-services business. We are purely
eTechLog8 eliminates the paper technical, cabin, and deferred It is a common practice for aviation companies to use
providing support for AMOS with one single point of focused on empowering our customers with the ability to
defect logbooks, and replaces these with an easy to use, multiple applications to manage their operations. Often, such
contact for 1st and 2nd level; also realizing well-planned and decrease the costs of making air travel safer by equipping
workflow controlled mobile solution. Available on both applications have limited interfaces necessitating duplicate
organized data migration projects for airline customers and their decision makers with reliable, real-time/globally
Windows and iOS, eTechLog8 is fully integrated with all the data entry — a recipe for inducing errors and decreasing
Reporting and Business Intelligence Analytics. available intelligence for minimizing maintenance turn times/
leading MRO and M&E systems. All eTechLog8 customers efficiency. And even when interfaces exist, they can be
OpEx while maximizing airworthiness/profits. FCXM allows
report significant benefits, ranging from improved efficiency, difficult to manage and require resources to build, maintain,
Aircraft Fleet View is a user-friendly App that gives an MROs, airlines, and lessors to effectively control the entire
data accuracy and consistency to faster turnarounds, all and support them.
always up-to-date view on an airline’s fleet status. It indicates maintenance lifecycle or only the portions for which they
contributing to reduced costs. AOGs, delays and other important information with the right are responsible. Airlines can jointly manage their outsourced MISA provides the solution for these issues by standardizing,
level of detail to be useful but not crowded with information. and insourced activites like engineering reliability, QA and streamlining, and integrating business processes across all
Conduce also offers a fully integrated suite of companion maintenance programs at the line, heavy and shop levels with
applications, which provide mobile paperless solutions for the various departments and functional areas within the
ACSIS is a powerful predictive maintenance software tool an expected reduction in cycle times and increase in labor
the cabin log, CBT training, custom forms, and ensuring key company; and this integration improves the bottom line
developed to assist any airline, operator, MRO facility and productivity on the magnitude of 16-30 percent. Third-party
documents are at your fingertips. while providing employees a user-friendly and consistent
OEM to avoid AOGs, delays and turnbacks, improve aircraft MROs can run their entire operation from bidding through application experience across the whole organization and
utilization, and enhance safety. contracting to invoicing.
Conduce has a sliding pricing scale, depending on fleet size access to real-time, comprehensive, and relevant information
and operates as a subscription model, with one flat fee, per tail, from a single system rather than from disparate sources.
AviationDW is a managed data warehouse, tailor-made
per month covering everything: hardware, software, 24/7/365 MISA boasts impressive customer loyalty as evidenced by a
for use with your backend system, e.g. AMOS. AviationDW
support, mobile data, future proofed upgrades and more. There number of aviation companies who have used MISA as their
simplifies KPI creation based on MRO System data.
are no hidden costs. Ask us today for a tailored proposal. ERP system for more than two decades.

DIRECTORY
EXSYN Aviation Solutions Flatirons Solutions Gamit IDMR Solutions

W: www.exsyn.com W: www.flatironssolutions.com W: www.gamit.co.uk W: www.IDMR-Solutions.com
T: 0031-20-760 8200 T: +1.303.627.6535 T: +44 1279 818800 T: +1-347-565-4367
Location: Amsterdam Locations: Europe, Asia, USA, Middle East Location: London UK (HQ), Basel Switzerland, Location: New York/Tel Aviv
Beirut Lebanon
• NEXUS, AVILYTICS CORENA Suite • ROAM — Online digital airworthiness • InForm
records archive and records complance
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
manager.
• Aircraft Data Management • Content Management System (CMS) • Technical Publication
• RDOC — ROAM Document OCR &
• Data Migration • Interactive Electronic Technical Publisher • Engineering Orders
Classification engine, through the use
• Data Integration (IETP) • Task Cards
of configurable algorythems RDOC
• Aircraft Reliability Management • Maintenance & Engineering • Planning
can recorgnise your documents easily,
• Predictive Maintenance • Flight Operations • Maintenance Programs
accuratly and fast.
• Robotic Process Automation • Tablet Solutions & Mobility • Electronic Signatures
EXSYN Aviation Solutions is a leading industry provider of Flatirons provides consulting, technology, and outsourcing
aviation engineering and data solutions. Located in Amsterdam, for content lifecycle management (CLM). For more than IDMR Solutions Inc. is a global leader offering enterprise SaaS
the Netherlands, the team comprises of aircraft engineers with 20 years, we have served global Fortune 1000 customers • Airworthiness records archive
and mobile solutions for content management, document
deep IT & data skills. Allowing to combine industry expertise in aerospace, automotive, electronics, financial services, • Status Builder distribution, electronic task cards, and e-signatures in the
with technology knowledge. government, healthcare, and publishing. Our customer • Document Indexing highly regulated aviation industry. InForm is a software
engagements help organizations efficiently deliver the • Communication module engineered to provide end-to-end comprehensive business
EXSYN’s aircraft data management platform (NEXUS & right information, at the right time, to the right people by solutions integrated with leading M&E systems. InForm
AVILYTICS) is deployed with more than 20 different airlines leveraging structured content and digital media — Turning
• Outsourcing
supports the industry leaders’ remote and mobile workforces
and MROs across 20 different countries globally. Overall, it has Content into Knowledge®. The CORENA Suite by Flatirons Gamit was founded in 1990 to provide technical support enabling safe and efficient operations. Every day, thousands
already integrated with more than 10 different MRO software’s is the leading content lifecycle management (CLM) solution for operators, MRO’s and leasing companies, including on of engineers, maintenance planners, technical writers, and
and 29 different aircraft types. Combining EXSYN’s aircraft data developed specifically for organizations that rely on mission- spare parts, technical support, records auditing, on site maintenance technicians rely on InForm for digital delivery of
management platform with any MRO software provides airlines critical data to design, manufacture, operate, or maintain representation, and technical consultancy. Through years of operational content, replacing paper-based documentation.
and MROs the ability to not just record airworthiness and complex assets over their product and service lifecycles experience, Gamit developed ROAM, airworthiness records With aviation leaders trusting IDMR, InForm is the solution
maintenance data but also drive value from their data through as well as across multi-echelon business networks. For management solution and an online enterprise solution that of choice for several national carriers, Heli-operators,
business optimization, maintenance costs reductions and higher more than 25 years, the world’s leading airlines, aerospace is more than scanning a document into a PDF and storing on e-commerce, defense and logistics contractors, and MRO
fleet availability. manufacturers, OEMs, and defense organizations have relied the company server. It uses advanced technologies to deliver organizations.
on the CORENA product suite to create, manage, and an aviation specific document management solution. ROAM
deliver large volumes of technical information throughout its is highly scalable making it beneficial for an engineering team
lifecycle. Today, CORENA customers rely on the CORENA looking after 5 or 500 aircraft.
suite to modernize their IT infrastructures, improve customer
satisfaction, and maintain their competitive advantage. One of the key benefits is allowing users to have full access
to an entire library of records from birth, online. This means
its users can simply navigate and identify key documents
and prepare an aircraft for sale, lease or lease redelivery.
The user can package up records quickly and easily, either
themselves, or outsourcing the task to the ROAM support
team.

DIRECTORY
IFS Jetraxx KeepFlying™ Laminaar Aviation InfoTech

W: www.ifs.com W: www.jetraxx.com W: www.keepflying.aero W: www.laminaar.com.sg
T: + 613-576-2480 T: +1 (214) 214 5180 T: 1-201-490-206 / 65-9235-2654 T: +65 6239 0150
Locations: 60+ Worldwide Location: Dallas, Texas Location: Singapore, USA, Australia Location: Singapore, Denver, Bangalore, Mumbai
NAME OF PRODUCT MARKETED NAME OF PRODUCTS MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• IFS Cloud, IFS Maintenix Asset Management and MRO Management • Engine Shop FinTwin™ • ARMS®2.5, ARMS®NS, ARMS®on the TAB,
Number of Modules: 4 • Hangar FinTwin™ InfoPrompt 2.5
• Operator FinTwin™
• Fleet and Asset Management KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Lessor FinTwin™
• Maintenance, Repair and Overhaul • Engine Asset Management • Network / Commercial Planning with
(incl line, heavy, complex assembly, • Digital Lease Return Optimizers
component repair) KEY BUSINESS/SOFTWARE AREAS
• Lease Return Project Management • Flight Operations / Fleet Following
• 3rd-party MRO bidding, quoting, • Shop / Hangar Visit Models
• Digital MRO • Flight Planning & Dispatch
invoicing, product lifecycle management, • Asset Driven Capacity Planning
• Document Management/Repository • Crew Operations Management with
enterprise operational intelligence • RUL Revenue Models
Maximize the value of your aviation assets by simplifying Optimizers
• Asset Risk Analytics
IFS is a globally recognized provider of software solutions for and automating asset management. For both MROs and • Maintenance, Engineering & Logistics
global aerospace & defense (A&D), including airlines and fleet Engine lessors, Jetraxx’s asset management solutions simplify • Asset History Data Wrangling
A future-ready and fully integrated software applications suite
operators, A&D manufacturers, defense in-service support compliance, standardize data, and streamline processes, with The Digital FinTwin™, powered through an Aviation DSaaS for the aviation business: airlines, non-scheduled operators,
and independent MROs. IFS’s solutions support project and up-to-the-minute views into your entire portfolio anytime, (Data Science as a Service) platform, is a data-to-dollar MROs, airport operators, regulators and training facilities, with
program-centric manufacturing; a complete spectrum of anywhere. Record keeping for aviation assets has long been enabler. in-built optimizers, business intelligence (BI) & Data Analytics.
maintenance management capabilities for sea, land and air time-consuming, cumbersome, and inconsistent. Lease returns
Our offerings may either be accessed as a complete suite
assets, from heavy, complex, and component MRO, to line were stressful for everyone involved, with disagreements The KeepFlying™ platform allows:
covering the full spectrum of operations, or as a stand-alone
maintenance or at-platform/asset support; as well as all types about documentation and responsibilities lengthening the
• Operators, Financiers and Lessors visualize their Asset’s module addressing a specific functional area, e.g., Network
of procurement models. IFS’s innovative enterprise solutions process. Whether you are managing a single asset or a fleet,
Revenue Potential over its Remaining Useful Life (RUL) Planning, Flight Ops, Crew, Maintenance, Logistics or Safety
are designed for the regulated A&D industry and markets Jetraxx can simplify and streamline all aspects of records
or Analytics. The suite has a unified database that allows a
where manufacturing, MRO, project and service functionality management — saving you both time and money.
• MROs to capitalize on an Artificial Intelligence driven seamless flow of data and information between operational
are business- and operationally-critical whilst also supporting
Analytical platform for Profitability & Capacity Planning of functions. Our product is highly customizable and designed
global, core enterprise capabilities for managing finance, Jetraxx is your behind-the-scenes partner, providing
an Asset’s Maintenance Visit (Hangar, Shop). to adapt to clients’ specific requirements. We do our own
inventory and human resources. With flexible, modular and technical records assistance and portal-based records
implementations, on a turnkey basis, and also provide
enterprise breadth, IFS solutions empower A&D organizations management, customized with your brand’s look and feel.
The Data Wrangling layer absorbs, transforms, classifies and prompt, reliable and economical technical support in-life.
to quickly adapt and manage change whilst delivering With customizable workflows and auto-generated data packs,
bottom-line value, increasing efficiencies and cost savings, Jetraxx’s cloud-based, proprietary records management categorises every Aircraft, Engine & Component’s historic,
and safeguarding compliance. IFS customers include BAE system automates document acceptance, approval, and dynamic data using unique mathematical techniques.
Systems, Lockheed Martin, General Dynamics, SAAB, GE rejection to ensure data integrity and compliance with
The Digital FinTwin™’s highly configurable Finance and
Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, your process. MROs can benefit from Jextraxx’s proven
Risk models use the processed data to assist commercial
China Airlines, Air France-KLM, and Southwest Airlines. digital work order management system, which eliminates
decisions by generating deep financial insights.
burdensome paper handling, automates workflows, and
provides real-time updates to clients. The streamlined system
Eliminate Guesswork. Reimagine Revenue Hours.
is convenient for clients and ensures clear communication
from the outset.

DIRECTORY
Lufthansa Industry M3 Solutions MRX Systems NVable

Solutions
W: www.lufthansa-industry-solutions.com W: www.m3-solutions.net W: www.mrxsys.com W: www.nvable.com
T: +49 40 5070 30000 T: +1 888-318-4808 E: [email protected] T: +44 141 280 0050
E: [email protected] E: [email protected] Location: Luxembourg/Monaco
E: [email protected]
Location: Germany, Switzerland, USA Location: Fort Lauderdale USA, Europe, Asia Location: Glasgow, UK
• DocManage Product Suite, DocSurf • M3 Platform – Mobile Device • Blue EYE, Blue MRO, Blue STOK • ConNVerge for Aviation
Mobile, EFFOM, DocCreate Synchronization and Asset
Management Solution
KEY BUSINESS/SOFTWARE AREAS • Quotation & Invoicing • Electronic Techlog
• IT Solutions and Process • Project Management & Reporting • Electronic Forms (Assessments)
• Consulting for MRO • Work Report Automatic Generation • Document Management
• MRO Maintenance Mechanics — Device
• Electronic Flight Operation Manuals • eJobCard iPad App • Operational Analysis
Synchronisation & management.
• Airline Job Card Content Management • Supply Chain Management • Station Operational Compliance
• Above & Below the Wing Specialists —
• Predictive Analytics and Maintenance Device (asset) management The MRX Systems software solution is a fully-integrated The concept behind our CoNVerge platform is simple. We
• RFID digital platform enabling aviation professionals to access believe that businesses should have the flexibility to easily
• Device Management (SW) — Tablet, real-time data and take control over their fleet and their innovate and add new applications to their toolbox, without
Lufthansa Industry Solutions is an IT service company for Laptop, Desktop, Scanner, Radio running operations. being stifled by legacy technology or a single technology
process consulting and system integration. This wholly-owned MacOS, Windows, iOS & Android. brand.
subsidiary of Lufthansa Group supports its customers with Thanks to more than 10 years of customer feedback and
the digital transformation of their company. Its customer base
• Device Management (HW) — Charging,
perpetual development, MRX Systems brings a complete, CoNVerge is all about minimising risk, fuss and capital
includes both companies within Lufthansa Group as well as Access Control & Surveillance. secure and scalable solution to challenges faced by costs and maximising efficiency. Provided as a service, it
more than 150 companies in various other industries. M3 Solutions is the company and innovator behind the powerful operators, CAMOs and MROs. The system is divided into combines a hosted environment and web portal with mobile
and versatile M3 Platform, a comprehensive hardware and three modules, each of them designed to meet the specific applications and data interfaces to virtually any system.
The products EFOM and DocSurf Mobile were developed software solution for portable device and content management. operational needs of their users.
together with Lufthansa Airlines based on 15 years of M3 solutions has sales and distribution offices in North America, The platform is easily integrated into your existing business
common experience and excellence in electronic flight Europe and Asia, as well as a global partner network to service Blue MRO — designed for MRO management, this module systems and brings together the best tools to handle data
operations manuals and processes to fulfill both current and customers worldwide in various environments including Airlines, enables you to digitalize maintenance process from issuing acquisition and data analysis — all on scalable infrastructure.
future requirements. EFOM — A manufacturer independent Military and training. quotations, assigning jobs to technicians, reporting repairs Best of all, we even take the day-to-day management off
Content Management System. Functionally mature and based and findings until compiling all related paperwork into one your hands.
on 17 years of experience, EFOM makes it possible to fulfill The solution allows administrators to fully control the exhaustive and automatically-generated full work report.
FlightOps requirements, e.g. expandable for new publishing managing, distributing, charging, and monitoring of an Our CoNVerge platform is blazing a trail in the aviation
backends; flexible to integrate new documents; open for organization’s portable device inventory and enables easy Multi-User, 100% paperless, always up-to-date, and Cloud sector. In a hi-tech industry, where the stakes are even higher,
customized enhancements or to integrate business processes remote and unattended content distribution including OS, based, all data is accessible at any time worldwide enhancing long-standing clients such as British Airways Cityflyer know
such as Compliance Management. DocSurf Mobile — A App & Content deployments, across all devices in the operation and maintenance efficiency they can rely on NVable and our custom-designed software
Library Viewer for MRO and FlightsOps documents is network, anywhere around the world, within minutes. The to make things simple, safer, more secure and streamlined.
available as a native iOS app or Windows application. The M3 Platform supports most laptops and tablets and can We provide airlines with technology solutions that reduce
revision service allows change lists to be checked and work with different device types running any OS, within the effort, improve processes and produce useful information,
content to be compared with a previous version. Navigation same installation. For access control, inventory management, with one simple goal — to change things for the better.
is intuitive and includes a fast and easy search. A user security, privacy, user identification, content deployment,
independent management of favorites and notes is provided, networking administration, and reporting regarding your Bring everything together and do IT better when you bring
keeping this information revision safe and available. portable devices and their content, the M3 Platform provides onboard CoNVerge and NVable.
the ideal solution.

DIRECTORY
QOCO Systems Ramco Systems ROTA.technology Inc. Rusada

W: www.qoco.aero W: www.ramco.com/aviation-suite/ W: rota.technology W: www.rusada.com
T: +358 10 501 4001 T: +91 44 2235 4510 T: +1 321 710 7682(ROTA) T: 03333 440730
Location: Finland Location: 21 offices worldwide Location: Melbourne, FL USA and global Location: Switzerland, USA, UK, UAE, India,
Singapore, Australia
NAME OF PRODUCTS MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
MROTools.io, EngineData.io, OpsMetrics.io • Ramco Aviation M&E Solution, Ramco • Consulting, MXF Software, PDS(Process • Envision
Aviation MRO Solution, Ramco Development System) and custom
Anywhere Apps, Ramco flyMORE applications
• Intelligent maintenance • Fleet Management
• Data management and integrations KEY BUSINESS/SOFTWARE AREAS • Base Maintenance
• Lean operations • Maintenance & Engineering • Line Maintenance
• MRO IT Software Implementations
• Process consulting • Maintenance, Repair & Overhaul • Flight Operations
• MRO IT Software Upgrades
• SaaS solutions • Mobility Solutions • Materials Management
• MRO IT Software Support/Managed
QOCO Systems Ltd helps the aviation industry to succeed Ramco Systems offers Aviation Maintenance solutions on Rusada develops ENVISION - an industry leading MRO
Services
in the changing world by creating new ways to work, to premise and on cloud, with multi-tenant capability and next- and Flight Operations solution. With over 100 customers
communicate, and to utilize data, having been a trusted gen mobility for Airlines, Heli-Operators, MROs and Charter • MX Long Range Planning worldwide and a combined fleet of 2,000 fixed wing and
partner of airlines, MROs, and aircraft OEMs for over ten operations. Its comprehensive scope spans the spectrum of • MRO IT Custom Software Development rotary aircraft, ENVISION is used by aircraft operators and
years. organizational needs, including Finance, HCM, Manufacturing, With MRO systems projects and support spanning MRO’s to successfully manage their operations.
Planning and Optimization, in one integrated platform. both the military and commercial markets ROTA brings
QOCO Systems’ solutions provide significant improvements to The latest version of ENVISION is web-based and device-
proven experience to all sides of aviation. Our team has
the industry’s complex processes. They enable our customers Ramco Aviation’s latest Next-Gen digital technologies include: agnostic with an intuitive and user-friendly interface.
been embedded for years in the business functions we
to achieve more by doing less and to realize time-savings in Mobility Solutions: Ramco’s next-gen mobility solutions Modules, which can be purchased individually or as part
support. In both military and commercial. Specializing in
labour-intensive tasks. They also bring visibility to customers’ for maintenance operations are available through an app of an integrated solution, include: Fleet Management, Base
system implementations and upgrades ROTA brings deep
operations to support decision-making based on real-time ecosystem wherein everybody involved can seamlessly Management, Line Maintenance, Component Maintenance,
knowledge of aviation business processes, integrated
information. execute critical operations on the go, from anywhere, anytime; Materials Management, Financial Management, Resource
into custom built software, to provide not only all testing
The BOTS Revolution: Ramco intelligent CHATBOTS deliver Management, Quality & Safety Management and Flight
documentation but also leave customers with a full manual
Solutions offered include the following SaaS solutions: parts data, manage AOGs, and perform daily admin tasks for Operations.
of SOPs moving forward. Aside from upgrades ROTA has
MROTools.io for tool management in aircraft maintenance, a more personalized and immersive ERP experience; Hyper-
completed a number of data projects from cleaning up
EngineData.io for intelligent integrations between Connected Ecosystem: B2B integrations with AeroXchange,
aircraft configuration to system security overhauls. After these
collaborating players in aviation, and OpsMetrics.io for Gains, Logistics providers and OEMs bringing Suppliers,
upgrades or projects, training and ongoing admin support
fully transparent collaborative decision making. QOCO also Customers and Logistics providers together on ONE platform
can be provided for any MRO IT needs.
provides a wide range of consulting services for customers’
unique needs in the areas of digitalization, process Ramco Series 5 reduces Turn Around Time (TAT) while
improvement, data analytics, and more. increasing operational performance and compliance through
user-friendly interfaces. Ramco has always been an innovator
All this is realized by the business’s team of professionals in maintenance IT — enabling clients to focus more on
with expertise in aviation and software development. Agility business-critical activities, while the solution processes
and customer-centricity is built into QOCO’s way of working, transactions and decision support, based on intelligent rules.
which allows them to quickly and cost-efficiently deliver Powering 4000+ aircraft and 21,000+ end-users, Ramco is
solutions that fulfill the customer’s real needs. used by more than 75 operators world-wide.

DIRECTORY
Seabury Solutions StaffNow Swiss Aviation Software TRAX

W: www.seaburysolutions.com W: www.staffnow.aero W: www.swiss-as.com W: www.trax.aero
T: +353 860 621311 T: +35 987 857905 T: +41 61 582 72 94 T: +1 305.662.7400
Locations: Ireland, Argentina, Australia, Canada, Location: Las Palmas de Gran Canaria, Spain Location: Basel, Switzerland; Miami, FL, USA; Location: Miami, FL, USA; West Sussex, UK; Tokyo,
Germany, Kenya, Korea, Netherlands, Philippines, Singapore; Tokyo, Japan Japan; Riyadh, Saudi Arabia
and the USA
NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCTS MARKETED
• Alkym, EPAS, eAuthority • StaffNow • AMOS
• eMRO
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS • eMobility
• Technical Operations • Staffing • Material Management
• CAMO • Engineering • Engineering
• MRO • Production • Planning
• Engineering & Planning
• Performance Analytics • Quality • Production
• Production & Shop
• Regulator Applications StaffNow is the first digital platform connecting aviation • Maintenance Control
• Technical Records & Reliability
Seabury Solutions is a leading global aviation software maintenance technicians with MRO/OEM companies in a fast, • Component Maintenance
• TRAXDoc Document Control
development and consultancy company. It was established transparent, reliable and streamlined way. • Commercial
• Supply Chain Management
in 2002 and forms part of the Seabury Capital. Seabury • HR
Solutions has built its reputation in the market by delivering StaffNow transforms the real staffing industry processes into • E-enabled Aircraft Capabilities
digital ones following EASA/FAA regulations. All available • QA
industry leading aviation IT solutions catering for some of • Aircraft Mobility apps
the largest airlines across the world, down to the smallest contractors in StaffNow are pre-checked to ensure their • Financial Management
• Maintenance Mobility apps
operators. We have built upon decades’ of aviation expertise eligibility to work. The profiles are ready for your Quality and • Mobile suite
Production departments’ review. This ensures that you get the • Paperless Maintenance
in-house, to leverage this knowledge into a suite of products, • Flight simulators
that enhance the decision making process for Airlines, contractors you need exactly when you need them. • Warehouse Mobility apps
• Multi-entity functions
Regulators and MROs. TRAX is the global leader in the aviation industry for MRO
Ready to streamline the way you source? Try StaffNow - your Swiss-AS positions itself not as a pure software house, but as
digital contracting workforce source. ERP software, with over 200 airlines and MROs using
With a truly global reach, the network of offices are located a company tightly linked to airline business. Being in touch their products. TRAX has the most advanced maintenance
in Argentina Australia, Canada, Germany Ireland, Kenya, with active aircraft maintenance on a daily basis and therefore software solutions available for airlines and MROs worldwide
Korea, Netherlands, Philippines, and the USA. Our integrated able to capture MRO trends at a very early stage, Swiss with fleets consisting of all types of aircraft. TRAX eMRO is a
aviation software range from Maintenance Systems for AviationSoftware unites more than 30 years of IT experience completely integrated product, in addition, the eMobility suite
Airlines & MROs, Safety Management Software for Aviation with profound MRO expertise and offers its customers offers a range of iOS apps to provide mobile accessibility.
Authorities and a range of performance analysis tools a functionally unsurpassed and technologically state-of- Organizational efficiency gains can be substantial when
within the Enterprise Performance Analysis System (EPAS) the-art maintenance system. AMOS is a comprehensive, using TRAX eMRO and eMobility, and ROI is quickly realized.
Suite. The suite includes modules for Route Profitability, fully-integrated software package that successfully manages TRAX maintains its advantage over the competition by
Maintenance Performance, Contract & Invoice Verification the maintenance, engineering and logistics requirements of developing software that works for customers through
Budget Planning, Fuel Planning and Distribution Channel modern airlines and MRO providers by fulfilling demanding modern technology, world class support and strong customer
Performance. airworthiness standards. To date, over 190 customers from relationships.
all over the world steer their maintenance activities with
AMOS, which makes AMOS one of the industry-leading
MRO software solutions worldwide. The ever growing ‘AMOS
community’ ranges from pure operators, major charter,
regional and low-cost carriers up to large airline groups and
MRO providers — proof that AMOS is fit for any environment,
regardless of size or geographical origin.

DIRECTORY
TrustFlight Ultramain Vistair Systems Yonder

W: www.trustflight.io W: www.ultramain.com W: www.vistair.com W: www.yonder.info
T: 44 (0) 330 229 0219 T: +1.505.828.9000 T: 01454 550663 T: +41 43 215 27 94
Location: Leamington Spa, UK; Edinburgh, UK; Location: Albuquerque, New Mexico, USA Location: United Kingdom and USA Location: Zurich, Switzerland
Luton, UK; St Helier, Jersey
• Tech Log, Task Cards • ULTRAMAIN® v9™ M&E / MRO • DocuNet • Yonder Mind
• Digital Logbook • ULTRAMAIN Mobile Mechanic™ • SafetyNet
• CAMO (service) • ULTRAMAIN Mobile Inventory™
KEY BUSINESS/SOFTWARE AREAS • Content Management System
• Aircraft Registry (service) • ULTRAMAIN ELB™
• Aviation Document Management (All • Workflow-based Content Distribution
• ULTRAMAIN M&E / MRO: 31 modules
format types inc. PDF, XML, S1000D, I • Compliance Tracking
KEY BUSINESS/SOFTWARE AREAS including: Configuration Management;
Spec 2200) • Content-based Learning
• Aircraft log books Line/Base Mx Planning; Line/ Base Mx
Scheduling; GATe; Quality Assurance; • Electronic Flight Bag (EFB)
• Aircraft maintenance task cards
Asset Management • Document Management and Distribution Stay in control of your content and bring reliable, role-
• Digital and paperless working specific information to frontline employees — with one fully
Platform
• CAMO support customizable content management solution. Yonder Mind
• Maintenance & Engineering
• Aircraft Registry support KEY BUSINESS/SOFTWARE AREAS is an easy-to-use content management solution designed
• Flight Operations specifically for controlled information like operation manuals,
From inception, TrustFlight has been ingrained in the aviation • Maintenance & Engineering
• Compliance Tracking guidelines, rules, or regulations. Our unique approach
industry. Founded by two commercial pilots with a proven • MRO
• Form Creation and Management allows users to work with dynamic content instead of
track record at the intersection of technology and business, • Military Maintenance static documents. Dynamic content will display the right
the business has grown considerably and with stability, • Aviation Safety Management Software
having recently celebrated the opening of a fourth office.
• Maintenance Planning & Scheduling information at the right time, depending on the user profile
Vistair provides document, safety, and quality management and on the context of use. A powerful search function further
• Paperless Customer Care on Mobile
technology solutions to support the delivery of improved improves end-user satisfaction.
Throughout, TrustFlight gained an incredible team with Devices safety, compliance, and operational efficiency that results
backgrounds spanning different areas of aviation and • Electronic Technical Logbook in significant commercial savings to aviation organizations. Yonder Mind brings operational documentation and
technology, ensuring a solid presence in the industry. Now
Ultramain Systems, Inc. develops M&E / MRO and ELB Combining technology, development expertise and service manufacturer manuals together in one solution. Pilots work
offering a range of products and services within the sector,
software for the aviation industry and is the only aviation delivery, Vistair’s suite of aviation technology solutions with the easy to use YM Offline App and enjoy role-specific
TrustFlight helps to remove costly paperwork and associated
software provider with customers running full, end-to-end provides both commercial airlines, aerospace and defense revision updates instead of having to go through hundreds
errors, preserve aircraft value, and increase efficiency and
paperless operations from the cockpit to the ground. organizations with an approach that helps demonstrate of revised pages. Editors create and enhance content in the
safety in aircraft operations.
a clear link between increased reporting and a change in YM Editor while revisions become manageable again thanks
ULTRAMAIN v9, featuring Mobile Mechanic and Mobile procedures and behaviors, which fundamentally drives a safer to the fully integrated YM Workflow. Company guides (e.g.
Five values shape TrustFlight’s culture, guide the business’s
Inventory enables real-time paperless data collection for the organization. Winter Ops Guide) can be created without having to worry
work and the way it grows. Integrity Transparent and
full maintenance and inventory process. Combine ULTRAMAIN about duplicates anymore since information is only contained
open: offering trust to partners and assuming it from
v9 with ULTRAMAIN ELB, the easy-to-use electronic Document Management: DocuNet is the aviation industry’s once in Yonder Mind. And never miss a change in regulation
them. Responsibility Owning the work they do and taking
logbook, and the entire maintenance process becomes leading end-to end document management solution, again thanks to our IQSMS Connector.
responsibilty for it: striving to make it the best possible.
paperless. Contact us to learn what you need to equip your providing a coherent, single point of control for editing,
Leadership Leading from within: providing support for the
organization with customer mobile devices and see why publishing, distributing, and viewing all operational We have over 15 years of experience with electronic
team to do incredible work and drive the industry forwards.
elite aviation customers around the world are choosing documentation. It provides the flexibility to access documents documentation in aviation that we can leverage to our
Innovation Products are crafted for the future needs of the
ULTRAMAIN to reduce costs and increase aircraft up time. via the web and mobile devices and can also manage customers’ benefit. Our team has a diverse background
industry, going beyond what exists in the market. Excellence
documents in all formats. ranging from a former EFB administrator for a large
Every one of TrustFlight’s values contributes towards the international airline to a long-haul captain knowing, from his
excellence in their products. own experience, what crews need.

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CASE STUDIES: ETIHAD AIRWAYS • ENTER AIR • AIR TAHITI WHITE PAPER: TRUSTFLIGHT NEWS AND TECHNOLOGY UPDATES

AUTUMN 2022 • V11.3

There’s been a digital transformation at Etihad Airways

Enter Air upgrades A digital record

Visit services.boeing.com/boeing-mobile-logbook to learn more.

AIRCRAFT IT MRO • AUTUMN 2022 • 3

collaboration with a client to fulfil their

AIRCRAFT IT MRO • AUTUMN 2022 • 5

Sandpiper Aviation selects

AIRCRAFT IT MRO • AUTUMN 2022 • 6

Real-time maintenance information, anytime, anywhere

Five reasons why Blue MRO is drastically timesaving

AVIATION TECHNOLOGY SERVICES SPECIALISTS

Contact us for your customized solutions: [email protected] | +1 (321) 710-ROTA

AIRCRAFT IT MRO • AUTUMN 2022 • 8

Perhaps it’s time to consider a new solution… AIRWORTHINESS

The time saved on day-to-day tasks coupled with efficiencies

Berry Aviation signs up for Rusada’s ENVISION

AIRCRAFT IT MRO • AUTUMN 2022 • 10

Ramco Systems’ U.S. subsidiary

Welcome to a new era.

AIRCRAFT IT MRO • AUTUMN 2022 • 12

For stand-alone component shops and engine MROs

AlMasria Universal Airlines opts for Rusada’s ENVISION

AIRCRAFT IT MRO • AUTUMN 2022 • 14

Akasa Air live with AMOS

AIRCRAFT IT MRO • AUTUMN 2022 • 15

Swiss-AS’ eTLB brings

Swiss-AS eTLB main functions

AIRCRAFT IT MRO • AUTUMN 2022 • 16

Simple implementation and platform independence for additional

A joint development effort including the AMOS airline customer

AIRCRAFT IT MRO • AUTUMN 2022 • 17

Vistara partners with Ultramain ELB for paperless operations;

AIRCRAFT IT MRO • AUTUMN 2022 • 18

Ultramain Systems provides SIMPLE MOBILE

Tech Ops Authoring

Flight Ops, Maintenance,

AIRCRAFT IT MRO • AUTUMN 2022 • 19

Lufthansa German Airlines and

AIRCRAFT IT MRO • AUTUMN 2022 • 20

AIRCRAFT IT MRO • AUTUMN 2022 • 21

Leading Taiwan-based aircraft maintenance, repair and overhaul service

CORENA Insight Mobile helps flight operations and maintenance staff

AIRCRAFT IT MRO • AUTUMN 2022 • 22

environmental protection, and with a Ramco Aviation & Defense Software

AIRCRAFT IT MRO • AUTUMN 2022 • 23

IQSMS Joins Volocopter’s UAM

AIRCRAFT IT MRO • AUTUMN 2022 • 24

GA-ASI To Use ERP and MRO

AIRCRAFT IT MRO • AUTUMN 2022 • 25

Aircraft maintenance assembly

AIRCRAFT IT MRO • AUTUMN 2022 • 26

notified if a given aircraft or assembly RH engines and each engine has a

Automatic Due List generation

AIRCRAFT IT MRO • AUTUMN 2022 • 27

RAF AVIA looks to OASES for Stores and Inventory management

AIRCRAFT IT MRO • AUTUMN 2022 • 28

Syphax Airlines chooses ENVISION

SPEED UP YOUR DIGITAL