Aircraft It Mro v8.4 Final

CASE STUDIES: JAZZ AVIATION • COOPESA
SEPTEMBER-OCTOBER 2019 • V8.4
Digital lease returns

Jazz Aviation gains value from a new transaction tool
Coopesa benefits Making the most

from a new system of a system
Better MRO management lifts effective to efficient How I see IT
NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARD • HOW I SEE IT • MRO SOFTWARE DIRECTORY
enterprise MRO software solution designed for
every aspect of aircraft maintenance management
www.emro.aero | [email protected]
AIRCRAFT IT MRO: WELCOME
COMMENT
Aircraft IT MRO: new capabilities support new ways of

working and take business performance to new levels
I
t will come as no surprise to readers that this issue of paper but, with digitalization, it can be achieved
of Aircraft IT MRO has a strong focus on the move throughout the time that the aircraft is with the
AIRCRAFT IT MRO to digital solutions. In our daily lives as well as at operator and, crucially, with the click of a button
work, digitalization is bringing about huge when the aircraft is returned.
Publisher/Editor
Ed Haskey changes in the way things are done. It isn’t just that We also have a great and informative case study
E-mail: [email protected] digitalized processes make what we’ve always done from stand-alone MRO Coopesa who, having
Telephone: +44 1273 454 235 work better, although they do: it’s that digitalization reached the point of maximum effectiveness in the
Website: www.aircraftIT.com
has coincided with the arrival of big data and makes business – all aircraft returned complete and on
Chief Operating Officer possible the processing of that data on a scale and time – had to consider how to further improve. The
Scott Leslie
to a degree of detail that simply wasn’t possible solution was a new digital MRO solution that has
E-mail: [email protected]
even a few years ago. If you like, it’s a perfect storm enabled this successful business to move from
Copy Editor/Contributor
but for good rather than destructive ends. It makes effective to efficient, adding a new dimension of
John Hancock
E-mail: [email protected] possible things that might have seemed mere pipe quality to an already sound performance. The
dreams only a few years ago. Things like predictive article explains how this was achieved and what
Magazine Production
Dean Cook maintenance and aircraft health monitoring, and, as have been the benefits gained.
E-mail: [email protected] our case study from Jazz Aviation suggests, a huge Our Vendor Job Card throws light on how TRAX
improvement in the quality and clarity of lease return has succeeded as an innovative and successful part
AircraftIT MRO is published bi-monthly and is an processes. of the aviation IT landscape, and Allan Bachan’s
affiliate of Aircraft Commerce and part of the
Given their cost, aircraft are more likely to be Column ‘How I see IT’ explains that, no matter how
AviationNextGen Ltd group. The entire contents
within this publication © Copyright 2019 leased in order not to tie up too much of an airline’s good a solution might be, if users don’t implement
AviationNextGen Ltd an independent publication capital and intellectual resources in the its capabilities then they’ll never realize its benefits
and not affiliated with any of the IT vendors or responsibilities of ownership. But leasing itself also in full.
suppliers. Content may not be reproduced without
comes with responsibilities: the need to ensure As always, we also have our regular round-up of
the strict written agreement of the publisher.
The views and opinions expressed in this regulatory compliance, to ensure that the aircraft is news and technology developments with regular
publication are the views of the authors and do not operated and maintained in accordance with the features such as ‘MRO Software Directory’.
necessarily reflect the views or policies of their lease conditions and, ultimately, that the operator Altogether Aircraft IT MRO puts the latest
companies or of the publisher. The publisher does
can demonstrate all of that to the lessor when the development in IT in front of the people who know
not guarantee the source, originality, accuracy,
completeness or reliability of any statement, aircraft is returned for re-leasing to the new how to use them.
information, data, finding, interpretation, advice, operator. In the past that meant trawling through,
opinion, or view presented. ordering and presenting a tonne (no exaggeration) Ed Haskey
AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 3

AIRCRAFT IT MRO: V8.3
CONTENTS
06 Latest News and Technology updates 36 CASE STUDY: Better technology

Latest News and Technology updates supports better lease returns at Jazz
Keeping up with what is happening in a complex and Aviation
evolving business world is a challenge. At Aircraft IT MRO
John Hensel, Manager Business Services Portfolio, Jazz
or here in the Aircraft IT MRO e-journal the latest
Aviation
developments are sorted and ready to read.
Jazz Aviation outlines its new digital aircraft lease
28 CASE STUDY: Coopesa goes from transaction tool and shows how the tool improves
processes, assists Jazz to deliver the aircraft on-time,
effective to efficient reduce costs and the time spent preparing key aircraft data.
Walter Ching, Director Operations / COO, Coopesa R.L.
The drivers behind Coopesa’s decision to implement new 44 COLUMN: How I see IT
MRO Management software plus the roadmap to deploy it, Improving systems adoption
including hurdles, challenges and opportunities, as well as There are some excellent MRO/M&E IT systems available
the improvements in operating efficiency realized post but, in practice, they’ll only be as good as the extent to
implementation. which users leverage their capabilities and the new ways of
working that they can support.
34 VENDOR JOB CARD: TRAX
Jose Almeida offers us an insight into the customer 46 MRO Software directory
focused ethos and forward thinking that is at the heart of A detailed look at the world’s leading MRO IT systems.
TRAX’s enduring success
In the latest of our Q&A pieces, Jose Almeida, President and
CEO, TRAX, completes his ‘Job Card’ for Aircraft IT.

NEWS & TECHNOLOGY
Aircraft IT launches new website with greater

functionality and ease of use
Everything changes: a theme often at the heart of URL, www.aircraftit.com, but it is more user-friendly,
articles in Aircraft IT; sharing the changes that plus it’s now mobile and tablet responsive to match
businesses in commercial aviation have embraced in the changing ways in which users access the site.
recent years as IT capabilities and accessibility have Another thing hasn’t changed: Aircraft IT, whether
grown and improved. Now, we’ve taken the Operations or MRO, is still the digital platform for
opportunity to leverage the possibilities that have Aircraft IT suppliers, buyers and users. The site still
emerged since Aircraft IT was launched nearly eight offers users the chance to review the leading M&E / on the site quicker and more effectively. We’ve
years ago and, on Monday 5th August, were proud MRO and Flight Operations software solutions, improved the user process for everybody — vendors
to launch the new Aircraft IT website, which is now discover the latest products available, learn how they and members alike. Please have a look for yourself at
live online. It takes account of all the experience we have worked in practice through Aircraft IT aircraftit.com and should you have feedback drop an
have gained, to ensure that the new site delivers an eJournals, and see them demonstrated in the regular email to [email protected]” Aircraft IT 2.0
improved user experience to aircraftit.com for Aircraft ITwebinars and the ever growing library of remains your one-stop resource for everything IT in
vendors and members. The greater capabilities, past webinars. M&E / MRO and Flight Operations, but with added
accessibility and navigability will ensure users can Scott Leslie, Chief Operating Officer at Aircraft IT power.Also,
reach the information they need faster and with a commented at the launch, “We are delighted to Aircraft IT 2.0 will still be your one-stop resource
much simpler process. launch our new and improved website which will for everything Aircraft IT in M&E / MRO and Flight
One thing that hasn’t changed is the website allow aircraftit.com users to get where they want to Operations; but with added power.
INTERACTIVE Click here for full product details
Contact us at:
[email protected]
+353 12548026
www.cloudcards.ie Fly forward with us.

cloudcards ad 220mm wide x 68mm high.indd 1 AIRCRAFT IT MRO • SEPTEMBER-OCTOBER 2019 • 6 10/07/2019 08:22
NEWS & TECHNOLOGY
Commsoft’s OASES helps Air Belgium renews with Rusada

Africa World Airlines win In mid-September 2019, Air Belgium signed a multi-year contract extension for
prestigious award at
Rusada’s MRO and Flight Operations software, ENVISION.
Air Belgium operates a mixture of scheduled and ACMI services using a fleet
Embraer Operators Conference of Airbus A340’s. Its scheduled flights serve the Caribbean islands of
Guadeloupe and Martinique, while its ACMI customers include British Airways,
Commsoft, developer of leading MRO IT system, OASES, were delighted when, in Air France and LOT Polish Airlines.
mid-July 2019, Africa World Airlines (AWA) won a benchmark award dubbed Air Belgium initially signed up for ENVISION in September 2016, shortly after
‘the honorific title of Reliability Data Quality’ at the Embraer Operators the airline’s launch in summer 2016, and after a successful initial term has elected
Conference 2019. to renew its agreement with Rusada for a further three years. The carrier uses
In the words of Patrick Akowuah Jr. from AWA’s Engineering Management ENVISION’s Fleet Management module for the continuing airworthiness
Centre: “AWA was one of two airlines that won the highest award among all management of its aircraft.
EMB145 operators in the world in terms of the high quality standard on the fleet Thierry Naert, Technical & Maintenance Director at Air Belgium said:
reliability data provided to Embraer on a monthly basis, following the most “ENVISION’s extensive functionality and ease of use made the decision to renew
rigorous criteria in terms of quantity, quality and timing of information provided. an easy one. I look forward to continuing our relationship with the Rusada team
This was only possible because of OASES. Our technical data collection and in the years to come.”
management has been revolutionized since we joined the OASES community.” Julian Stourton, CEO at Rusada said: “It is a great testament to our software
Nick Godwin, Managing Director of Commsoft, replied: “I have no doubt that and support that operators like Air Belgium are eager to renew their agreements.
your hard work and the outstanding professionalism of AWA’s staff. have been We look forward to continuing our partnership and are proud to support their
key to this achievement.” ambitious plans for growth.
AMOS. Air Arabia takes off with

“ At Air Arabia we always look
for innovative solutions to AMOS, the world-class M&E
AGAIN.
bring further efficiency to our software solution.
operations. Selecting AMOS as
Air Arabia has chosen AMOS
our new MRO software across the
to address the demands of a
group reflects the importance
dynamic, fast-changing industry.
we place in adopting latest
technologies to support our fleet
The system will not only support
growth requirements,“ the Middle Eastern carrier‘s
fleet growth but also the digital
Group Chief Executive Officer of Air transformation process towards
Arabia. paperless operation.
SWISS-AS.COM

NEWS & TECHNOLOGY
Artificial Intelligence (AI): Paving the way

for more efficiency in digital aviation
Lufthansa Systems is engaged in Innovation and Portfolio Management at Lufthansa
AI initiatives and projects on flight Systems explained:“Artificial intelligence is almost
scheduling, turnaround and ubiquitous today, and its potential is huge. This is
passenger apps why we have been working on this topic for years. AI
Air traffic is growing at an average annual rate of solutions are based on the extensive data that is
five percent. In 2035 around 40,000 aircraft will already available from the many different solutions
share the airspace – twice as many as today. Already used by Lufthansa Systems’ broad international
today there are sometimes bottlenecks, in the air as customer base. The aim is to make even more
well as on the ground. This can lead to delays or effective use of the limited resources available solutions, and they also have a deep understanding
even flight cancellations, resulting in frustrated without compromising the stability of the systems”. of airline processes. In all of their AI projects,
passengers and high costs for the airlines. To meet The trick is to use this data in a smart and Lufthansa Systems and zeroG involve their
these challenges, the industry is looking for solutions practical way. Lufthansa Systems founded a customers in the development process early on in
based on artificial intelligence (AI). As one of the subsidiary in 2015 to handle this. zeroG employs order to adapt the solutions to specific conditions
world’s leading airline IT specialists, Lufthansa around 50 data scientists and data engineers. They and work with the widest possible range of real data.
Systems is involved in various projects in this field. In are highly sought-after experts in the field of Deep Turnaround is about avoiding delays in
mid-June 2019, Mubashir A. Tariq, Head of intelligent data use and the development of AI ground operations, specifically the turnaround

NEWS & TECHNOLOGY
process. Using video recording, an zeroG. AI will be used to analyze the INTERACTIVE Click here for full product details
algorithm analyzes the turnaround behavior of revenue management
process (passengers disembarking, systems in order to make forecasts for
cleaning starts, catering on site, fuel
trucks missing...) and keeps everyone
optimal network planning.
Lufthansa Systems has developed a AIRCRAFT FLEET VIEW
updated on the current status in real mobile SDK for integration in
time. If necessary, the parties involved passenger apps which calculates
can take measures to speed up the waiting times at airports using an Aircraft Fleet View App:
process or counter bottlenecks to AI-based prediction model. This makes
ensure a punctual turnaround. it easier for passengers to plan how ■ developed for airlines
The aiOCC project is investigating much time they need to reach the ■ always up-to-date view on your
how to simplify the work of ops gate. The inTime SDK can be easily fleet‘s status
controllers. In collaboration with zeroG, integrated into any existing passenger
■ easy-to-grasp view on
an AI solution is being developed app.
events like current delays,
which analyzes historical data and uses “The various concepts are being
cancellations and AOGs
the findings to suggest ways of developed and tested together with
optimally adjusting current flight airlines,” Tariq said. “From our ■ specific views for
operations in the event of irregularities. perspective, AI will fundamentally flight operations
Machine learning is also used here, change the way software solutions are and maintenance
meaning that the system continually developed. Instead of programming ■ customizable
learns and gets smarter the longer it fixed or parameterized business for airlines
runs. aiOCC is now in an early research processes, the algorithms of the future and users
phase with selected customers of will be derived from data. AI-based
NetLine/Ops ++. technologies are paving the way for
Intelligent network planning is the the digital future.”
focus of a research project carried out Read the full story on Aircraft IT
with Lufthansa Group Hub Airlines and Website
In mid-June 2019, cloudcards team was supporting their

customer ACG on the re-delivery of the B737-800 from
Nordstar running on CARDS® in Moscow
[email protected]
CrossConsense.com

NEWS & TECHNOLOGY

Regional Jet Center signs
long-term deal with FLYdocs to
digitise maintenance records
FLYdocs, a leader in digital aviation
records and data management, signed
a 10-year contract in mid-June 2019
with Regional Jet Center for the
ongoing management of their aircraft
maintenance records across a fleet of
49 aircraft.
Regional Jet Center, part of the
KLM Group, is the leading MRO for line
maintenance on the Embraer 170 and
190 series, and this partnership serves
as an important step in strengthening
the MRO’s commitment to digital Director at Regional Jet Center said:
CAPITALIZE ON
innovation. Using the cloud-based “Regional Jet Center’s mission is to be
FLYdocs® platform, Regional Jet the leading regional aircraft
Center will have access to a centralised maintenance company, striving for
DIGITAL TWINS
digital replica of all aircraft technical continuous digital innovation. After an
records – right back to birth. in-depth market review, we selected
André Fischer, CEO at FLYdocs FLYdocs as our supplier of choice
said: “The aviation industry is shifting because of their innovation and
dramatically towards a much more advanced technology supported by an
dynamic and technology-driven agile approach which is very much
approach to aircraft record focused on the user. This partnership
maintenance. We are delighted to be offers a unique combination where the
awarded this important contract with ground-breaking expertise and
Power MRO service excellence. Regional Jet Center, and we are knowledge of both worlds align
Find out how with IFS. certain this partnership will yield together to create a future proof
significant financial and operational collaboration with the capability to
DOWNLOAD THE WHITEPAPER value for both parties. The FLYdocs® even manage a large-scale fleet.
platform’s enhanced integration with Additionally, the built-in AMOS flick
AMOS puts MROs such as Regional switch offered by FLYdocs made our
Jet Center in a really strong position to selection process even easier. The
demonstrate compliance on demand. access to real-time digital lifecycle
We look forward to a long and positive compliance information will be integral
partnership.” for us to demonstrate real cost savings
Michiel van der Eijk, Managing whilst also protecting our asset value.”

NEWS & TECHNOLOGY
Nayak and EXSYN sign long term INTERACTIVE Click here for full product details
cooperation agreement to adopt A single solution for

digital solutions for aircraft line
maintenance OEM & Company Manuals
European based line maintenance
provider, Nayak Aircraft Service, and
EXSYN announced in mid-June 2019
that they have entered into a long-
term cooperation agreement to adopt
various digital solutions for aircraft line
maintenance. Next to multiple support daily operational processes
different focus areas currently being within Nayak Netherlands. Other key
further explored, this renewed focus area’s being looked at include
cooperation will start with the data analytics & prediction,
implementation of EXSYN’s Robotic integrations with airline systems and DESIGNED FOR AIRBUS, ATR & BOEING CLOUD & MULTI
Process Automation (RPA) Bots to utilization of EXSYN’s IoT network. M&E XML/SGML COMPLIANT + PDF PLATFORM
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AMS®Aircraft Management
Airbus, ATR & Boeing SGML/XML ready Troubleshooting
DITA XML for in-house manuals Interoperability with MRO solutions
System sign new agreement

MS Word like in-browser editing Mobile Content Management
Change tracking Incremental data delivery for faster downloads
with Jasmin Airways

Automated OEM revisions reconciliation Web & Mobile (online/offline) viewers
Change requests workflow MS Word-like manuals digitization services
Filtering per applicability & per custom tags Premium 24/7/365 support
AMC AVIATION and iCare
AMS®Aircraft Management System
were proud to announce in late June
2019 that they have signed a new
agreement with Jasmin Airways to
implement iCare AMS®Aircraft
Management System Maintenance Contact us for a demo
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Jasmin Airways is a new Tunisian Academy’ and ‘ESAT University’. +33 534 362 971
private Airline Company based in Jasmin Airways operates its own www.orlandotechpubs.com
Enfidha Airoport. This new start up charter Airline which is characterized
belongs to the first aeronautical by a high quality service and comfort.

NEWS & TECHNOLOGY
A business update from AVTECH

In late June 2019, AVTECH Sweden AB published a but with this increase in resources the North real time based on the current route, weather,
business update. The initial two quarters of 2019 American market will also be closely reviewed. A aircraft weight and priority between fuel and time.
have involved intensified marketing and strong focus has been put on the development of The climb module will provide the pilots with a climb
development activities. AVTECH has visited several additional cruise and climb optimization services to speed recommendation before take-off in order to
trade shows, airlines and conventions but has also expand AVTECHs in-flight optimization offering. In optimize the climb profile. This calculation is based
had an active period of more conventional Q3 and Q4 these new services are being rolled out on real-time information about climb route, aircraft
marketing activities. The last 18 months has involved and tested primarily in Norwegians operation. weight and priority between fuel and time.
similar type of activities and the business was glad The first of a series of proFLIGHT campaigns was These new services should be able to increase the
to announce that there is an increasing market launched during Q2. The first campaign focused on fuel efficiency of the flight beyond the current
interest in AVTECH’s technology. attracting European airline pilots to sign up for a free capabilities of the installed flight computer on-board
Several airlines are currently reviewing business proFLIGHT PREMIUM trial. the aircraft. The expected outcome is a fuel saving
offers sent from AVTECH and decisions from these potential of 1% of cruise fuel and 3% of climb fuel.
airlines are expected during 2019. AVTECH has Technical development For an average Boeing 737 flight this could roughly
increased its capacity on the marketing side by During the first two quarters AVTECH has been equate to a 75 kg + 48 kg fuel saving potential.
engaging Björn Ostertag, former Head of Fuel focused on the development of two new service The cruise and climb optimizer modules will be
Efficiency at Lufthansa Cargo. Björn is a welcome additions, a cruise profile optimizer and a climb deployed and tested primarily within Norwegians
strength and fits very well with the AVTECH team. profile optimizer. The cruise module will provide B737 operation during Q3 and Q4 this year.
AVTECH has so far focused on the European market, pilots with the most optimum vertical flight path in Read the full story on Aircraft IT Website
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NEWS & TECHNOLOGY
Sahel Aviation Services live with Aerotechnic Industries S.A.

Avilytics Reliability Suite successfully went live with
Sahel Aviation Services (SAS) is a ICARE AMS® Aircraft
committed air service provider for the
Oil and Gas producing industry, the Management System
United Nations Humanitarian Air Service
and Defense Sector. Recently SAS went Towards the end of June
live with EXSYN’s Avilytics Reliability 2019, Industries S.A.
suite. By using the Avilytics reliability successfully went live with
suite, Sahel Aviation aims to increase its fleet reliability and more effectively perform their air iCare AMS® Aircraft
service. After a thorough market assessment and comparing multiple different aircraft Management System after
reliability management solutions, Sahel concluded that EXSYN and its Avilytics solution offer a six months Digital transformation period that included Software
the most exhaustive functions and capabilities. evolutions, change management, teams training, and data transfer
As part of the June 2019 activation of the reliability suite EXSYN conducted a data health from previous ERPs.
check, established a detailed data mapping matrix and, together with SAS key-users, Aerotechnic Industries S.A. the biggest hashtag#MRO in
established automated routines to upload data into Avilytics. By establishing these routines, Morocco, is a joint venture between Air France-KLM and La Royale
Avilytics can now easily be deployed when no integrated MRO software system is available at Air Maroc and will benefit from iCare AMS unified solution to
the operator. Prior to the go live of the new reliability management software, detailed review manage its maintenance, logistics, financing and Quality/SMS
and training sessions were performed with the user group at Sahel Aviation Services. system.

NEWS & TECHNOLOGY
Erickson Incorporated selects Ramco for ERP Transformation Project

Erickson Incorporated, announced at the beginning of July 2019m that it has
selected Ramco Systems to implement its Aviation M&E MRO Solution V5.8.
Erickson’s advanced enterprise solutions integration will link all Maintenance,
Supply Chain Management, Safety & Quality, Flight Operations, MRO Sales, and
Manufacturing functions into a single system. Modules will include EFB
(electronic flight bag), Mobility, Optimization Solution, Hubs, Dashboards and
Chatbot.
Erickson, a key American aerospace manufacturer and global aviation service
provider, will utilize V5.8 to connect over 700+ users across three business units
– Commercial Aviation Services, Defense and National Security as well as
Manufacturing and MRO (Maintenance, Repair & Overhaul) on a global basis.
Offline mobile capability will enable Erickson users to carry out operations in an automated technology environment, enabling real time visibility and
remote locations without internet connectivity. The system will also provide management of the many complex facets of our company.”
scalability as well as the flexibility to manage multiple organization units and “Partnership with Erickson signals trust from yet another leader in the aviation
provide visibility across business operations. community,” said Virender Aggarwal, CEO, Ramco Systems. “Ramco’s Aviation
“Ramco’s deep domain expertise and integrated suite of aerial operations, Suite strives to always offer innovative solutions to our clients. Our ability to
manufacturing, and MRO systems are a great match for our needs at address the complete breadth of Heli, MRO & Defense software needs with ERP
Erickson,”said Doug Kitani, CEO, Erickson Incorporated. “Ramco will provide us Finance and HR on a single platform has been a key differentiator. We are

NEWS & TECHNOLOGY
Regourd Aviation group selects iCARE

looking forward to working with Erickson as they
embrace digital technologies to address business
AMS® Aircraft Management System by
challenges and increase process efficiencies.” AMC AVIATION, to replace its old systems
Ramco Aviation Software is trusted by 22,000+
users to manage 4,000+ aircraft globally. Accessible Founded in 1976, REGOURD AVIATION has asserted
on cloud and mobile, Ramco Aviation Software itself as an important actor of the aviation sector in
continues to innovate with ‘Anywhere Apps’, Africa by combining security, punctuality and
significantly reducing transaction time both during requirement fulfillment. The company firstly
aircraft-on-ground (AOG) conditions and critical developed an activity in the purchase and sale of
aircraft turnarounds. Ramco is changing the aircraft, before opening several subsidiaries:
paradigm of enterprise software with Artificial EQUAFLIGHT and EQUAJET in the Republic of
Intelligence and Machine Learning based solutions, Congo, EQUA2R in Democratic Republic of the decided, in late June 2019, to partner with AMC
powered by cool new features such as voice-based Congo, EQUA2C in Cameroon, AERO 4M in Slovenia Aviation and selected iCare AMS to manage its
transactions on Google Assistant or Alexa, chatbots, and AIRMAIN in France. maintenance and aviation logistics, iCare AMS will
mail bots, HUBs and cognitive solutions. With 75+ With more than 35 years of experience in this help REGOURD Aviation in enforcing precise
Aviation leaders onboard, Ramco is the solution of sector and a desire to improve continuously the imperatives: respect of European aeronautical
choice for several large airlines and top heli- service quality and requirements in the most standards and respect of the constructors’
operators, and multiple MROs around the world. performing way, the group REGOURD AVIATION guidelines.
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NEWS & TECHNOLOGY
IFS reports 48% increase in licence revenue and

85% adjusted EBITDA growth in first half of 2019
IFS, announced in mid-July 2019, its financial results IFS Chief Financial Officer, Constance Minc
for the second quarter and first half of 2019, ended added, “We are not only hitting but exceeding our
June 30, 2019. targets in all of our focused geographies, and key
“When I look back at Q2 2018, which was my first market segments. For example, Field Service
full quarter with IFS, I am proud of the results we Management (FSM) licence revenue has increased
achieved. Reflecting on Q2 of this year, I’m simply by 119% in H1 year-on-year, which far outpaces
blown away by what we accomplished together as industry standard growth. As our product revenue IFS has also been recognised by industry analysts.
we focused on delivering sensible solutions to our continues to soar, IFS is asserting itself as a trusted, Accolades include being named a Leader once again
customers,” commented IFS Chief Executive Officer, fast-moving and profitable challenger of the status in the 2019 Gartner Magic Quadrant for Field Service
Darren Roos. He continued: “Now that we see what quo in a market with staid competition. On top of Management, as well as a Leader in the 2019 IDC
this IFS is truly capable of, expectations for the that, the growth in adjusted EBITDA increased by MarketScape for SaaS and Cloud-Enabled EAM
second half of the year remain high and I am pleased 69% in Q1 versus Q1 2018 and grew by an even more Providers. MarketScape for SaaS and Cloud-Enabled
to have increased our guidance for the remainder of impressive 97% in Q2 versus Q2 2018. This EAM Providers. Such validation from third-parties
the year to deliver 2019 revenues of $711 million, or demonstrates that our growth is not at the expense confirms IFS’s market position and forward
6.35 billion SEK, an increase that represents a 21% of profitability and we are continuing to architect a momentum into the second half of 2019 and beyond.
increase year-on-year.” sustainable, strong business.” Read the full story on Aircraft IT Website

NEWS & TECHNOLOGY
cloudcards’ latest system update will drive further

efficiency and profitability opportunities for
aviation-leasing customers worldwide
cloudcards, the Limerick based aviation technology huge time-saving for our aircraft leasing customers
company was excited in early July 2019 to roll out a who can now manage the full maintenance reserve
new feature to its AMS (Asset Management function through our application from Engineering
Software) product which will aim to reduce risk and to Risk all the way through to Finance. Furthermore,
improve efficiency for its aviation leasing customers this new system update has been delivered on-time
worldwide. Designed and developed by fellow and in-budget by the ActionPoint team.”
Limerick firm ActionPoint, this new feature is ActionPoint CTO John Savage said, “We have In 2017, ActionPoint assisted cloudcards with the
focused on Maintenance Reserves claims which act been delighted to support cloudcards during every launch of AMS which helped the then fledgling
as an insurance policy for aircraft lessors who need step of their journey. Brian and Barry came to us startup to attract 1.5 million euros of private
to include a reserve fund to protect against with an ambitious vision in 2015 on what they investment enabling the company to begin
maintenance, repairs and other costs while an wanted to achieve and watching each new feature expansion into China and South Korea. The AMS
aircraft is being leased. enter production and to see the market respond system has enabled cloudcards to take on the global
The Maintenance Reserve claims function is positively is very rewarding for the greater team here Aircraft leasing industry which is expected to grow
described by cloudcards CTO Barry Fitzgerald as “a at ActionPoint.” to $USD 62.2 billion by 2023.
“The system is one of the biggest advances

in Line Maintenance, Engineering and Operations
that I have ever encountered.”
Andy Pyett, Line Maintenance Control
British Airways CityFlyer

NEWS & TECHNOLOGY
Seabury Solutions signs new African Airline for Alkym Solution

Seabury Solutions, a leader in the deemed Alkym as best suited to meet aircraft, and could allow us to grow to
development of Information the requirements for managing the become the most modern MRO
Technology solutions for the aviation maintenance of its fleet. provider in East Africa for regional
industry, announced in mid-July 2019 “The quick implementation time aircraft maintenance. This ultimately
the addition of a new airline customer along with the ability to customize led us to Seabury Solutions’ Alkym,”
in Africa, Precision Air, for its market- Alkym as required by Precision Air commented Precision Air Maintenance
leading solution to enhance the were pivotal in the decision-making & Engineering Manager Pablo Alves.
maintenance management of the process, which led the African airline Alkym, along with 20 concurrent “Seabury Solutions has proved that
carrier’s expanding fleet. to select our solution,” said Seabury users. The project was set to they truly understand the African
The Tanzania-based airline, Solutions VP Sales & Marketing Carlos commence the second week of July, market with their extensive list of
operating scheduled flights out of its Bianchi As we continue to grow in beginning with a two-week workshop African customers.”
main hub in Dar es Salaam, is the latest Africa, we are delighted to welcome to understand the entire requirements Bijoy Mechery, Seabury Solutions
customer to join the ever-growing Precision Air as the latest customer, of the airline and map out the process. Chief Executive Officer, concluded:
base of the company’s airline despite having faced some stiff “Currently, we are expanding into “Having a global network of offices
customers based on the African competition from several other IT new markets, so we wanted to look for allows Seabury Solutions to respond
continent. Opting to deploy Seabury vendors.” a solution that would help streamline to our customers in real time.”
Solutions’ comprehensive Precision Air opted for 17 out of 18 our operational efficiencies, not Read the full story on Aircraft IT
maintenance solution, the carrier of the modules contained within increase costs when adding new Website

NEWS & TECHNOLOGY
Rusada unveils new Technical Publications module

In mid-July 2019, Rusada, the global aviation compliance with aviation regulations.
software provider, announced the newest module for Rusada predicts that this functionality could save
its MRO & Flight Operations solution ENVISION. countless hours of time and allow organizations to
Technical Publications can be used by aircraft take the next step to a paperless MRO environment.
operators and MRO’s to integrate their library of As ENVISION is a web-based solution, Technical
documents into ENVISION, thereby creating live, Publications can be used in the field on a tablet or
digital versions of these essential resources. smartphone.
A key feature of the module is the digitization of Julian Stourton, CEO at Rusada said: “Many
OEM Manuals and Maintenance Programs, enabling people in the industry have been asking us for this
the creation of a digital library of maintenance task functionality. They’ve had enough of trying to
cards. These task cards can be authored as users see manage these vital activities with paper documents,
fit, including the option to add custom validated static spreadsheets or low functionality software. I
fields and electronic sign-off. The information in am therefore thrilled to be rolling out Technical
these task cards is live, so when OEM’s release Publications to the market. The functionality that
revisions of their documents, the relevant data can Publications to ENVISION’s Human Resources we’ve developed will save our customers huge
be instantly updated, without the need to manually module, organizations can ensure that only users amounts of time and resource, while keeping them
re-create or edit existing task cards. with the correct designations and approval stamps compliant. This is a fully developed and live solution
In addition to this, by linking Technical can sign-off maintenance activities, keeping them in that is ready to be implemented today.”
CaseBank-277mmx85mm.pdf 1 3/29/17 6:40 PM
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NEWS & TECHNOLOGY
Rolls-Royce selects IFS to unlock new data insights on aircraft engines

IFS, the global enterprise applications company, daily basis, and maximising the safety, efficiency and
announced in early August 2019 that Rolls-Royce insights gained on each trip is paramount. With the
has chosen IFS Maintenix™ for exchanging engine support of IFS Maintenix and its Aviation Analytics
data with airlines operating Rolls-Royce Trent capability, Rolls-Royce is able to offer a systematic
engines, including the Trent 1000, Trent XWB and method of exchanging and accurately updating
Trent 7000. With a long list of world-leading airlines airline engine life data to optimise the interval
operating with its engines, the IFS Maintenix solution between engines being removed and sent for
will help Rolls-Royce and its customers share data. overhaul. This will provide new streams of data for
The IFS Maintenix Aviation Analytics capability Rolls-Royce to analyse the performance of fleets
enables the automated provision of field data, which with Trent engines and refine the aftermarket
ensures that Rolls-Royce receives timely and offerings it can provide its customers, from service-
accurate information. IFS Maintenix then acts as a based contracts to analytics insights and more.
gateway to automatically push maintenance Richard Goodhead, Rolls-Royce, SVP Marketing
programme changes from Rolls-Royce back to the — Civil Aerospace, said: “Ease of data sharing is a
airline operator. As a result, life-limited engine part each engine in use. key component in the Rolls-Royce IntelligentEngine
maintenance deadlines can be updated based on Rolls-Royce helps transport thousands of air vision, which sees a future in which our aero engines
actual operating conditions and life consumed by passengers and tons of cargo across the world on a are increasingly connected, contextually aware, and

B:142.5 mm
NEWS & TECHNOLOGY
T:136.5 mm
S:126.5 mm
LIFECYCLE SUPPORT
ANYTIME, ANYWHERE.
even comprehending. Working with “We are thrilled to work with Rolls-
IFS Maintenix to ensure we receive Royce to deliver next-generation
accurate and timely engine life data maintenance protocols, all based on
S:171 mm
T:181 mm
will help us as we make further up-to-date engine life data. This
progress toward that objective by strategically important deal offers
helping us deliver greater levels of further proof that IFS Maintenix can
reliability and efficiency to our help aviation organisations maximise
operators.” the revenue potential of their assets
Scott Helmer, President, Aerospace through standard, lean, and
& Defence Business Unit, IFS added: predictable maintenance.”
SkyUp Chooses RAAS

AIS announced at the start of August 2019 that it has signed
growing Ukrainian B737NG operator SkyUp Airlines as a new
RAAS customer. BOEING SUPPORT AND SERVICES. A BETTER WAY TO FLY. Whatever airplanes are in your fleet, Boeing
SkyUp currently operates a fleet of eight B737NG aircraft and, in consideration of puts the industry’s most comprehensive portfolio of support and services at your fingertips. Whether the need is entry-into-service and
near-term fleet growth, has elected to implement RAAS as the centerpiece of real-time customer support, maintenance and engineering, parts and flight operations solutions, training, software and data analytics,
we tailor total lifecycle support to optimize the performance of your airplanes and operations. We’re here 24/7, for whatever you need.
maintenance, engineering, and material management operations. The That’s a better way to fly.
implementation plan is comprehensive and will include live data integrations with
the SkyUp finance system as well as the SkyUp flight operations control system. boeing.com/services
SkyUp also intends to employ various elements of the RAAS paperless suite
including paperless aircraft technical dispatch and the RAAS electronic
maintenance log apps in the cockpit.

NEWS & TECHNOLOGY

TransNusa implements
Rusada’s ENVISION
At the end of July 2019, TransNusa, the Indonesian regional airline, became the
latest operator to go live with Rusada’s ENVISION. TransNusa, formed in 2005,
operates domestic services across Indonesia using a fleet of ATR’s and BAe 146’s.
It recently added its eighth ATR to the fleet (seven of which are ATR 72’s) and
will operate 10 of the aircraft by the end of the year.
TransNusa signed up for ENVISION in May and is now live with the system
after just two months. They become Rusada’s fourth new regional airline
customer this year, demonstrating ENVISION’s effectiveness with this type of
operation.
Capt. Timothy Eldredge, SVP Flight Operations at TransNusa said: “ENVISION
was chosen for its usability, flexibility and cost-effectiveness. As our fleet
continued to expand it became apparent that we would need a sophisticated
software solution in place to manage our operations and allow us to grow.”
Julian Stourton, CEO at Rusada said: “I am very pleased that TransNusa have
selected ENVISION as their technology of choice. I would like to praise Timothy
and his team, as well as our own implementation experts, for completing this
project in such a timely manner”.

NEWS & TECHNOLOGY
Helicopter MRO provider INTERACTIVE Click here for full product details
UTair Engineering selects AMOS

Swiss-AS was pleased to announce in extensive pooling contracts which are
early September 2019 that the Russian tailored to the specific operational
rotary wing MRO provider UTair environments of helicopters, such as
Engineering has chosen AMOS and search & rescue as well as oil & gas
has already planned the first project industries.
steps. UTair Engineering now becomes AMOS covers the wide range of
the second member of the UTair different helicopter OEM requirements
Group to choose AMOS, following the and is not limited to certain helicopter
airline UTair Aviation, who joined the brands or types. AMOS adaptability
AMOS Community in 2012. Having an supports the operator to manage
AMOS reference customer within the approval for modification installations
company group placed UTair on any particular model. AMOS also
Engineering in a very favorable provides mission logic, which enables
position during the software selection individual system capability set up
process. The UTair Engineering aligned to the types of missions flown.
evaluation team were able to witness Fleet uniformity or customer
for themselves the quality and preference can be accurately tracked
suitability of AMOS and rely on UTair in AMOS using the in-depth effectivity
Aviation’s first-hand experience of the rule logic. The main goal of AMOS is to
project implementation and daily improve the overall operational safety
usage of AMOS post go-live. by encompassing as many of these
factors as possible and then produce a
Dedicated rotary-wing streamlined, process driven structure,
features in AMOS for example, to manage weight and
AMOS offers a wide scope of balance issues resulting from
dedicated functions for helicopters to modifications or from kit installations.
cater to their special needs and “UTair has been using AMOS for
requirements. Vibration monitoring is over 7 years in order to optimize
used to identify the early stages of maintenance. We welcome the
helicopter component degradation, opportunity for enhanced cooperation.
connecting this to the dynamic AMOS modules allow for automation
counter options within AMOS to of production processes, reduce the
optimize maintenance control and risk of poor planning, help to cut
performance. AMOS offers a complete maintenance costs and eventually
suite of engineering requirements to improve flight safety ,” commented
control the maintenance needs of the Rashid Faradzhaev, General Director of
helicopter industry. In addition, AMOS UTair Engineering.
can handle the management of Read the full story on Aircraft IT

NEWS & TECHNOLOGY
AIRLINE AND AEROSPACE MRO AND FLIGHT OPERATIONS

IT CONFERENCE: BANGKOK, 30-31 OCTOBER 2019
Intercontinental Bangkok Hotel, Bangkok CONFERENCE OVERVIEW
The World’s Leading Aviation IT Conference for MRO/M&E and Flight The conference provides a number of superb opportunities:
Operations Solutions returns to Bangkok in 2019 bigger and better • A two day agenda of presentations, case studies and interactive workshops
The Airline & Aerospace MRO & Flight Operations IT Conference – APAC returns given by industry experts and the airline/MRO IT users themselves will review
to Bangkok for 2019 with over 45 of the world’s leading IT vendors exhibiting and let delegates discuss the latest trends and innovations in this rapidly
their solutions. Delegates can listen to keynote presentations and case studies, developing sector of the industry. In addition, the popular EFB, Fuel Efficiency
and take part in interactive workshop sessions. and MRO/M&E Software and Hardware vendor showcases will be running.
It is the only event in the world providing airlines, aircraft operators, MROs Click here for full conference agenda.
and OEMs with a one-stop shop to be able to review and demo the latest cutting • You can network with your peers among the 500+ delegates in attendance
edge technology, designed to streamline and increase efficiency for aircraft from across the APAC region. Learn from their experiences, share
maintenance and flight operations, as well as dramatically reduce costs. From recommendations and exchange ideas. Also attend the Pre-Conference
the latest paperless and mobile solutions for the Flight Deck or Hangar to a Digital Transformation in Aviation Workshop, taking place on the 29th of
complex maintenance management system; it will all be there. October from 14:00 - 17:30. Click here for full information.
As well as refreshments being available throughout the event, breakfast and • A large exhibition area allows airlines, aircraft operators, OEMs and MROs
lunch is included on both days with a cocktail reception taking place in the opportunities to try out the major software and hardware IT systems from
evening of day one (30th October). over 45 world leading vendors. See over the page for a full list of vendors
KEEP UP WITH
MRO IT DEVELOPMENTS
SUBSCRIBE HERE FOR FREE…

IT TAKES A FEW MOMENTS

NEWS & TECHNOLOGY
and hardware solutions in one place, over 2 days. Extended refreshment breaks
during the presentation programme allows lots of time to browse the exhibiton
area, and:
• Try out all the major MRO/M&E and Flight Operations Software and Hardware
solutions from the world’s leading vendors and see how they can benefit your
company;
• Try out all the latest upgrades and add-ons to compliment your current
systems;
• Discuss with the vendors best practice and how to overcome any problems
you may be having with your current systems.
MRO /M&E Software solutions available to demo include:

• Digital and Paperless Solutions for the Hangar and Line Maintenance;
• Fully Integrated End-to-End MRO/ M&E Solutions;
exhibiting their solutions and learn more about the software and hardware • Supply Chain Solutions Software;
you will see. • Digital Documentation Management Solutions/CMS;
• MRO Solutions Linked to Enterprise Wide Software (ERP etc.);
LIVE SOFTWARE DEMONSTRATIONS • Full scanning Services for Paperless Solutions;
One of the key benefits of this event is that it allows airlines, aircraft operators, • Engine Management Solutions;
MROs and OEMs an excellent chance to review and demo all the major software • Paperless Manuals and Technical Documentation.
SPARE PART OPTIMIZATION
Reach for the top Cervino have state of the art software tools to
optimize your consumable and rotable stock.
Significant cost savings guarantueed
DIGITALIZATION
Cervino your consulting partner in Aviation
Cervino will assist you in your digital transformation
initiatives, offering a structured method to establish
new digital processes within all areas of aviation
TRAINING
Cervino HQ Cervino Oslo Cervino Göteborg
Cervino empower your staff with knowledge that will
Bergsgatan 13 Ruseløkkveien 3 Södra Larmgatan 20
enable them to challenge the process and endorse
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[email protected] [email protected] [email protected] the culture of continuous improvement through
+ 46 (0)8 410 747 10 +47 (0)47 99 88 60 + 46 (0)31 57 58 80 classroom and digital based training

NEWS & TECHNOLOGY
USA Jet live with AMOS

Swiss-AS was proud to announce in late August 2019 that USA Jet, an Active
On-Demand company, has recently gone live with AMOS and now uses the MRO
software to support all maintenance processes.
AMOS’s complete functional depth and scope was one of the prominent
reasons USA Jet chose to partner with AMOS. This functional supremacy of
AMOS stems from an ongoing investment from Swiss-AS to further develop the
software (50% of staff is employed in product development), and their close
cooperation with the AMOS community.
“It is a great pleasure to see AMOS live in production at another USA airline,
further increasing our footprint in this highly competitive and important market.
Congratulations on the successful project to USA Jet,” stated Ronald
Schaeuffele, CEO of Swiss-AS.
Smooth go-live
The implementation project to switch from their legacy system to AMOS has led
to a beneficial and smooth transition for the entire USA Jet Technical staff as
they are all now using the new platform. Swiss-AS project leaders always assist
with AMOS go-lives and provide extra staff onsite for the customer. Additionally,
the employees in the Swiss headquarters are on stand-by, ready to support and
react promptly to any requests. The Swiss Aviation Software implementation
project approach ensured the best setup and configuration of the software and
guaranteed the new users achieved the very best knowledge transfer.
By exploiting the potential of a fully integrated and functionally rich system,
USA Jet expects to increase its efficiency and the quality of its in-house planning
processes and at the same time, will decrease maintenance costs. The project
was supported by a strong IT department performing the data transfer in-house.
As in every software implementation project, the data transfer is one of the key
success factors for a timely launch.
Just like many new AMOS customers, USA Jet has opted for the open-source
database PostgreSQL, allowing cost-conscious companies to waive licence fees
while still being able to rely on a proven state-of-the-art database.

MISSED AN ISSUE OF MRO?
CLICK ON THE COVER TO FLY BACK IN TIME NOW…
WHITE PAPERS: UBISENSE • EMPOWERMX • IFS • CASE STUDY: CHINA SOUTHERN AIRLINES GENERAL AVIATION (CSAGA) LTD WHITE PAPERS: EXSYN • IFS • IBM • CASE STUDY: SMARTWINGS WHITE PAPERS: ICF • APSYS • IBM • CASE STUDY: FIRST AIR
MARCH-APRIL 2019 • V8.1 MAY-JUNE 2019 • V8.2 JULY-AUGUST 2019 • V8.3
Smartwings controls A better view of eMobility and paperless In the eye of

A next generation MRO system at CSAGA parts better what is happening solutions at First Air the digital storm
An App to manage supply chain and stock Digital twins help keep track of asset The experience of implementing a new solution We’ve come a long way but there’s still many
Implementing new MRO software in a helicopter operator condition and progress in processes and the benefits that followed challenges to face beyond the digital eye-wall
MRO 4.0: the next big Getting sign-off Predictive maintenance A smarter supply chain Where are we today? A smarter supply chain
step for processes on the e-signature How the technology can help Changes in MRO make working The current state of play for new technologies, PART 2: Changes in MRO make working
Using Digital Twins and Location A process to get the regulator’s approval address future challenges in MRO together more important digital and big data solutions together more important
NEWS • JOB CARDS: AEROSTRAT AND EXSYN AVIATION SOLUTIONS • MRO SOFTWARE DIRECTORY NEWS AND TECHNOLOGY UPDATES • MRO SOFTWARE DIRECTORY NEWS AND TECHNOLOGY UPDATES • HOW I SEE IT • MRO SOFTWARE DIRECTORY
AIRCRAFT IT MRO V8.1 AIRCRAFT IT MRO V8.2 AIRCRAFT IT MRO V8.3

MARCH-APRIL 2019 MAY-JUNE 2019 JULY-AUGUST 2019
CASE STUDIES CASE STUDIES CASE STUDY
CHINA SOUTHERN AIRLINES GENERAL AVIATION SMARTWINGS FIRST AIR
WHITE PAPERS WHITE PAPERS WHITE PAPERS
UBISENSE • EMPOWERMX • IFS EXSYN • IFS • IBM ICS • APSYS • IBM
CASE STUDY: COOPESA
Coopesa goes from

effective to efficient
Walter Ching, Director Operations / COO, Coopesa R.L. discusses why
Coopesa chose new MRO software and how it was implemented

CASE STUDY: COOPESA
I
want to share with readers our experience of a process that started two years
ago and I hope our story of the digital transformation at Coopesa will be useful
for readers embarking on a similar journey.
The company is located in Costa Rica, Central America, at Juan Santamaria
International Airport (SJO). The workforce includes 800 people with current “Costa Rica has one of the highest education levels in
facilities that can accommodate up to seven narrow-body aircraft from the the region. That means very good technicians and
Boeing 737 family, Airbus A320 family and Embraer 190s. Also, Coopesa holds
several civil aviation certificates as shown in figure 1, including FAA, EASA and engineers are available from technical schools and this
DGAC of Costa Rica. workforce feeds into places such as Coopesa’ s
hangars.”
schools and this workforce feeds into places such as Coopesa’ s hangars. Our
personnel turnover time average is 18 years.
4. Cost and performance: The region allow operations with lower costs
compared to North America and Asia, plus our TAT (turnaround time) and
reliability shows a level of consistency at 98% in the last three years.
STRATEGIC REASONS FOR THE SOFTWARE

IMPLEMENTATION
The strategic reasons that lay behind the decision to go ahead with the digital
Costa Rica – Miami : 1,288 miles / 2.35 hours
transformation of the company, including the implementation of the Fleetcycle
FIGURE 1 MRO solution from EmpowerMX, have three pillars as shown in figure 2:
1. The relocation and expansion of the company: The main picture shows the
Having started in 1965, Coopesa has built up a wealth of experience and future new facilities under construction. Within two years we will be relocated
reputation in the Aviation Industry. The company provides four competitive and this situation provides the perfect environment for re-launching the
advantages that benefit our customers: company and re-thinking the design of the whole customer experience. It will
1. Location: As the country is in the middle of the Americas, flight times to the also be good for promoting big changes that impact the business, the
facilities (for instance, 2.5 hours from Miami) and time zone (-6UTC, Central customers and our people. On the other hand, there is no doubt that business
time) are very convenient for supporting airlines’ operations. Some executives finances require an efficiency boost as well, and the company plans to double
have to work outside of their regular workday hours to monitors HMVs (heavy the current capacity.
maintenance visits) underway in Asia, for instance. 2. The new industry´s digital ecosystem: Coopesa needs to be part of the
2. Logistics and Free Zone: Coopesa operates in a duty free zone and, combined industry ecosystem digital transformation. For many years the aviation
with an exclusive freight forwarding service in Miami and many flights a day maintenance industry was reluctant about adopting technological solutions,
operating into Costa Rica from different cities in the USA, the company’s we are now facing the complex dilemma of which solution best suits the
logistics are very strong and fast which is a tremendous support for an aircraft business strategy. Every day, airlines and MROs announce the implementation
heavy maintenance visit. of new technologies toward maximizing efficiency and going paperless.
3. People: Costa Rica doesn’t have an army and hasn’t had one since 1948. Additionally, and very importantly, our young mechanics, the millennial ones,
However, for more than 70 years the country has put that money into are very comfortable working in a sophisticated environment and are happy
education, so Costa Rica has one of the highest education levels in the region. about envisioning a paperless world. All of this has combined to help
That means very good technicians and engineers are available from technical Coopesa move forward into paperless operations.

CASE STUDY: COOPESA
2020
3. Costs reduction and performance improvements: It’s also important to reduce Phase II
The Path Of Our Journey

Electronic Signature
costs. Across our sector, Airlines and MROs are always considering ways to
reduce costs. Our KPIs (Key Performance Indicators) show that we have been
effective, but we are not still at the cost level we need to be. Having said that, 2019
Phase I:
the market and the customers require us to maximize efficiencies to remain Production Control
competitive and our stakeholders require us to increase profits.
Our Strategic Challenges

2018
Implementation,
Change Management
Relocation and Expansion Catch up with the industry´s Reducing costs and
of the company ecosystem digital transformation improving performance
2017
Strategic decision
Airlines
and Partner selection
Suppliers Competitors
FIGURE 3
The decision was taken in 2017 to execute the project: we’d already decided to
Millennial
technicians
Paperless
evolution
go paperless and had selected a partner. In 2018, the implementation started,
and we also began to manage the change. Implementing a new software while
phasing out our legacy systems simultaneously and managing the regular
Our challenges require maximizing efficiency to remain competitive and increasing profits - at the same time
workloads, has been very demanding and challenging. In 2019, the project
FIGURE 2 went to phase 1 which is Production control. That will be followed in 2020 by
phase 2 when we will be starting with the electronic signature and electronic
THE PATH OF THIS JOURNEY records part.
We are technicians and engineers whose basic satisfaction is to see aircraft
taking off from our facilities and operating safely and reliably; but, at the end, PROCUREMENT PROGRAM AND SELECTION CRITERIA
that only means we’re being effective. We needed to start thinking about also Having many MRO solutions in the market, the selection process was very critical
being efficient. as understanding all the individual benefits among too many options can
Our goals for implementing the FleetCycle MRO solution were: become a complex process. We went back to basics, established extensive
• Move away from being production-driven and to become a planning-driven benchmarks, talked with many colleagues, visited a lot of facilities and read a lot
organization; of magazine articles. We also arranged comprehensive site demos of different
• Empower staff with key data, measure their performance and improve systems and took into consideration all end users’ feedback. This new solution
accountability; was going to affect a lot of people and the way they work, so, their feedback
• Set the path for going paperless; was important. However, we were very clear on what we were looking for:
• Increase business efficiency. • We wanted a supplier with a proven track record of regulatory approval. In our
Coopesa believes that by empowering staff with key data and measuring region, Latin America, all regulators have yet to approve electronic signatures.
performance, that will lead to improved accountability, which is fundamental for • The airframe MRO business is based on managing man-hours; so the selected
changing behaviors that drives efficiency. software needed to be strong on controlling and managing man-hours.
Figure 3 shows the path of our journey. It illustrates the difficulty we faced • We needed a solution that was a specific fit for MRO business, not an airline
when starting this implementation. Even though all the benefits were recognized, retrofitted Maintenance & Engineering solution. The solution needed to
and it was understood that it would be worth the effort, the truth is that such an understand the heavy maintenance processes.
implementation uses a lot of resources and requires a lot of focus which, in turn, • The business partner approach from the vendor was a very important
requires a lot of leadership. consideration

CASE STUDY: COOPESA
THE FUNDAMENTAL EFFICIENCY PROBLEMS Even though we had all the problems outlined above, Coopesa have been
After analyzing the causes that were impacting our efficiency, the following key delivering aircraft on time, which meant we have been effective, but we were not
points relating to the then current organization and processes needed to be at the cost level the company need to be.
addressed:
• Organization CHALLENGES THAT WERE FACED
• Many silos with high levels of dependency among them; Any implementation will have challenges, the most relevant were related to:
• Inability to assess the status of the entire base with its multiple projects; • Approvals from aviation regulatory agencies: There are more than thirteen
• Limited ability to make educated decisions; aviation regulatory agencies which Coopesa must deal with in the region.
• The lack of automation required intensive individual and team efforts to Some have already approved electronic records and electronic signature.
manage the business. Facing up to this reality, Coopesa had to take the initiative, and began
• Processes conversations with regulatory agencies and airlines; all to support the change
• Pervasive use of paper – still typical of the aviation industry; in the region.
• Reliance on multiple, disparate and isolated data silos to manage the • The transition between information systems: This was our first integration
processes; with any external systems. Adapting the labor laws to reflect the mandatory
• Very limited capability to keep staff focused on execution in accordance labor management into the new software was our first challenge.
with the project plan; • People: we really underestimated the required number of training sessions to
• No standardization for planning, execution, production control processes; ensure everybody would feel comfortable with the new solution; something
• Mechanics, Supervisors and Inspectors were forced to constantly move we learned the hard way. There was also the task of reassigning
around the facility to get things done; responsibilities and positions with the best practices available with the new
• Induced basic paperwork errors due to handwritten entries, legibility or solution. And we could not ignore the human feelings of people whether they
missing signatures. were fearful, skeptical, or optimistic and cheerful.
Airlines. MRO. OEM. Defense.
www.empowermx.com
Intelligent MRO Software Suite for

the Airline and Defense Industry
that improves Operational
Efficiency, Real-time Collaboration,
and Profitability.

CASE STUDY: COOPESA
THE OLD ORDER

Figure 4 shows a few examples of how we used to get things done. Maintenance
planning execution was an intensive manual process:
• The perfect project plan was on the wall, but…
• It was difficult to update and communicate;
• Task cards were not linked to the plan;
• It was difficult for the staff to track and report on progress;
• There was limited capability to foresee emerging risks to the TAT.
• The project paperwork was on the wall, but…
• There was reliance on multiple and disparate data silos to manage the
processes;
• We had very limited capability to keep staff focused on execution in
accordance with the agreed plan;
• There was no standardization for planning, execution, production control,
reporting and monitoring processes.
FIGURE 4
THE WAY THINGS ARE TODAY

Figure 5 shows a few examples of how we are doing things today. Digital
Maintenance Planning Execution:
• The perfect project plan on the Cloud:
• Easy to update and communicate;
• Task cards linked to the plan;
• Live project tracking and report the progress;
• Proactive capability to foresee emerging risks to the TAT.
• The project monitoring on the Cloud:
• Live aircraft status tied to execution;
• Can predict compliance with TAT and Budget;
• Visibility of critical factors;
• Progress controlled by project Milestones;
• Standard processes throughout the facility.

CASE STUDY: COOPESA
THE PERFECT PLAN – ON A CLOUD THE PAPERWORK… ON A CLOUD

Status Report
WALTER CHING
Walter has been in the Aviation Industry for
Ching \Natter I SJO I UOOTHBI LVHCIII A320ALLI A11I110I 120132 ,kO
Bill of Work Status

-em powe� PLANNING • MATERIALS• HEAVY MX • REPORTS• ADMIN • SYSTEM ADMIN •
more than 25 years and is currently Director

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hangars capable of holding up to seven narrow body
lines. The essence of the organization is professional
BUSINESS BENEFITS REALIZATION honesty and customer service; therefore, products and
Here are some of the verified processes improvements that we have realized: services are of excellent quality and reliability at
• Preplanning process, on similar work packages, reduced by 70%. competitive prices.
• Customer Approval of Non-Routine Manhours:
• Reduction of wasted time 94%; EMPOWERMX
• Reduction in NR approval cycle 77%. EmpowerMX is uniquely
• Non-Routine paperwork error reductions, 42%. focused on the aircraft
• No task card missing from sequence execution. maintenance industry and
is managed by aviation maintenance experts. The
• Task card closing rate increased and tie to the project plan. FleetCycle® Software Suite has been designed to assist
• Mobile capability for the Staff boosted their productivity. Airlines, MROs, OEMs, and the defense industry in the
management of their assets through its four solutions.
SUMMARY Each solution is built on a modular basis and each of the
Along with the processes, policies and procedures revisions and the adjustment modules can operate on its own or with other third-party
of our organizational structure, the implementation of FleetCycle from software.
EmpowerMX has been the perfect complement, to define the path towards our
digital transformation and building a planning driven and efficient organization.
“… the implementation of FleetCycle from EmpowerMX has been the perfect

INTERACTIVE GIVE US YOUR OPINION
complement, to define the path towards our digital transformation and CLICK HERE TO POST YOUR COMMENT
building a planning driven and efficient organization.” INTERACTIVE SUBSCRIBE HERE
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AIRCRAFT IT MRO: VENDOR JOB CARD
VENDOR JOB CARD: TRAX
Jose Almeida offers us an insight

into the customer focused ethos and
forward thinking that is at the heart
of TRAX’s enduring success
Jose Almeida, a founder of TRAX, has served as President and CEO since
1997. He was a programming developer with the foresight to see an industry
need for technology change and the capacity to grow that into a successful
international aviation maintenance software company. As CEO, he has played
a significant and strategic role in TRAX’s successful transformation — from
green screen to Windows in the late 1990s and from desktop to mobile
solutions most recently.
Aircraft IT: Your name, your job, and the name of Aircraft IT: What is the guiding business principle eMobility apps and eMRO ERP software. Rather than
the business? that drives the business? sitting comfortably on our two decades of success in
Jose Almeida: Jose Almeida, President and CEO, JA: Keeping steps ahead of technology transitions the industry, we once again chose to look to the
TRAX has become a hallmark of the TRAX business future of technology and what we could offer to our
perspective. Our guiding principles also include a clients. We listened to our customers and worked
Aircraft IT: How did TRAX get started? strong emphasis on the satisfaction of people — with them to provide them with future facing mobile
JA: Prior to the formation of TRAX in 1997, existing whether that may be our customers or our own software solutions.
aviation maintenance software companies had yet to employees.
recognize the potential of the Windows platform. Aircraft IT: What are the disappointments and what
Seeing the tremendous advantage this technology Aircraft IT: What has the greatest business have you learned from them?
would offer and wanting to lead this sea change, we achievement been to date, and why? JA: In the early years of developing our mobile
decided to develop and offer this cutting edge ERP JA: The answer to that lies in our extremely solutions, TRAX got off track by creating apps that
product to the industry. successful mobile and cloud-based products — the only worked online. However, as you know, the

AIRCRAFT IT MRO: VENDOR JOB CARD
“What were previously considered to be trendy or abstract artificial intelligence concepts — augmented reality,
machine learning, predictive analytics, voice recognition, remote witnessing, and Blockchain parts records — can now
be brought to fruition in practical solutions for aviation maintenance today. ”
aviation industry functions at out-stations, in the air, Airline or MRO organization by using leading edge Blockchain parts records — can now be brought to
on the ramp, and at other dead spot locations. We technology which provide a competitive and safe fruition in practical solutions for aviation
quickly realized that we needed to learn from our working environment for the benefit of their maintenance today. TRAX is excited to put these
error and we redeveloped online / offline capable employees and customers. concepts into action and has added them to our
apps, which we call ‘True Mobility’. near-term road map.
Aircraft IT: What will be the next big thing in
Aircraft IT: In a sentence, how would you maintenance Aviation IT? Aircraft IT: What do you want your customers to
summarize what the business does for aircraft JA: What were previously considered to be trendy say about TRAX
maintenance customers? or abstract artificial intelligence concepts — JA: We work better with TRAX!
JA: TRAX enables efficient, reliable communication augmented reality, machine learning, predictive
and dataflow between the various facets of an analytics, voice recognition, remote witnessing, and Aircraft IT: Jose Almeida, thank you for your time.
KEEP UP WITH
MRO IT DEVELOPMENTS


CASE STUDY: JAZZ AVIATION
Better technology supports better

lease returns at Jazz Aviation
John Hensel, Manager Business Services Portfolio, Jazz Aviation
explains using digital tools to ensure a successful lease return

O
n first reading, the title might not set pulses racing; but bear with me:
lease returns, and especially the benefits of getting them right without
many hours of work, is exciting. It’s taken me a while to appreciate
that, but now I want to share this project with readers. First, though, I’d
like to tell you something about Jazz Airlines.
JAZZ AIRLINES
Jazz has 116 aircraft of which 110 are leased meaning that there is always a big
focus on lease returns. The airline serves 78 destinations within Canada and the “The Trax mobility apps gave the AMEs (Aircraft
USA, under the ‘Air Canada Express’ brand, operates 630 daily flights and carried Maintenance Engineers) the ability to do real time
11.1 million passengers in 2018. As well as looking after Jazz’s fleet, Jazz Technical
Services (JTS) also offers third party MRO services. entries with a higher level of detail to the entries
Jazz has won numerous awards (see below) including for Airline Reliability. quickly by using the voice recognition and camera
functionality. That improved the data being received by
the lessors which really got them excited so that, in
2017, they started to ask for all electronic records…”
some other storage area where nobody looks at them.

In 2019, the lessors started to ask Jazz to accept used aircraft with electronic
records. At the time of writing, Jazz had accepted three aircraft through that
process. Now Jazz has two versions of electronic data. There is the rich data
coming out of the system, and there are the scanned PDFs, so there are both
THE BACKGROUND TO DIGITAL LEASE RETURNS smart and dumb documents. The documents coming from the other carrier (the
As far back as 2009 Jazz got approval for electronic sign-off on task cards and previous lessee) are all PDFs with supporting data, so the receiving lessee
non-routines. We have one hundred percent approval for Task Cards and doesn’t get all the data.
Non-Routines from Transport Canada and 92% from our lessors. So it was still In that context, Blockchain looks exciting, but it might take a few more years
necessary to print ADs (Airworthiness Directives), SBs (Service Bulletins) and before its use is universal. Although Blockchain is not yet part of the Jazz system,
Structural Deviations… sign them and put them in a box. That brought us down once this current implementation has been successfully accomplished,
to filing/storing only eight percent of the work we completed in a paper format. Blockchain will be the next project. Blockchain will deliver rich data with all the
It went well; lessors weren’t happy at the beginning but there has been a real detailed supporting data from the system relevant to an aircraft. This will be
shift between then and now. In 2016 Jazz went mobile with Trax eMobility apps. useful for operators but will also improve data going back to the lessors, next
The Trax mobility apps gave the AMEs (Aircraft Maintenance Engineers) the lessee, and in any new leased aircraft inductions reducing everyone’s risks/costs.
ability to do real time entries with a higher level of detail to the entries quickly by Also the further the sector moves from PDFs, the better it will be become for
using the voice recognition and camera functionality. That improved the data projects like Artificial Intelligence (AI), all that rich data driving improvements/
being received by the lessors which really got them excited so that, in 2017, they reliability/safety/cost reduction. Meanwhile, that rich data is still needed.
started to ask for all electronic records, which was a surprise to us. We now give Jazz leases from nine leasing companies and undertakes four to five lease
them electronic non-routines, task cards, scanned PDFs of the Part Certifications returns each year. To date, all lessors have accepted Jazz’s current process for
and have been doing that for two years now. But Jazz still had a pile of boxes electronic signoff — including ADs, SBs, Structural Deviations, Modifications and
which, at the end of the lease, we hand over to the lessor who puts them into scanned Part Certifications.

In figure 1, the items in the green squares are where Jazz focuses: Aircraft
records, part records, certifications and data transfer. The current process flow at
Jazz (figure 2) has been used for about 50 aircraft and it goes through all the
steps to do a lease return.
Discussion with the lessor on Lease team and Consultants

Lease return parameters Data Preparation
Apply Data analysis rules to find Send lease Return Package to Review and resolve Lessor
Data Dumps for Trax to Excel Dirty Finger print retrieval
the exception Lessor exception
• Maintenance Program – • Easy - Task Cards and Non

• Engine and Landing Gear
Maintenance Planning routines are pulled from
minimum life left at return
Document verification Trax - Electronic signoff
• Repairs/Structural
• Repairs - Structural • Not easy – pull paper Part
Deviation – Key words
Deviation, Modifications certification from
analysis of the work
• Airworthiness Directives boxes/filing cabinets and
accomplished
• Service bulletins pull PDF files
• Part Requirements
Regulatory requirements for

Physical review of the Airframe Performance review Aircraft returned
So, going back (see above) to 2017, Jazz started talking about improving the return
process. Over the last couple of years there have been different projects to get FIGURE 2
the change going. This has led to identifying the keys for a successful lease Starting with a data dump from the Trax system to an Excel file, we then analyse
return (figure1) and what could be automated with the data to make the lease that data to find exceptions, then find the paper documents, match them to
return process seamless and painless. There can typically be three months of Excel and then return it to the lessor before reviewing the findings. It’s a three
pain with all the paper documents required to be organized with the electronic month process.
files for the lessor. You end up with two sets of data, electronic and paper. So it From this current process flow, a list of targeted improvements was identified.
is not if, but when the lessors find mismatches between these two set of data Jazz has worked with Trax on those improvements with a view to launching a
that the fun starts. They might accept them or they might not. new solution in July 2019 — the Trax Aircraft Lease Return Portal. Some of the
improvements that are anticipated from this new approach to lease returns
include:
A/C Records Physical
Requirements Requirements • Cost reduction;
• A/C flight records • Visual inspection • Time savings;
•
•
A/C AD report
Last done next due report
• Airframe
• Cabin • On time return schedule;
• Less preparation time required;
• A/C WO /Task Card records / PDF sign Task • Engines/APU/Gear
Cards and NR’s • Repairs/Modification
Part Records
• Complete record portfolio;
Requirements
Performance • Improved Lessor Confidence;
• A/C removal and install records
requirements • Real time updates;
• A/C Installed Parts
• Installed parts times and status
• Functional test
• Engine runs • Real time visibility of data problems;
(Hard Time) (Life Limited Parts)
• Installed Part history (Back to Brith)
• Acceptance Flight
• Improved data quality;
• Reduce printing paper and distribution efforts;
Certification
Requirements Data Transfer
• Increased employee engagement.
• A/C Return MPD verification planning report • Spec 2000 Data export
This is really a ‘rinse and repeat’ for Jazz as the same process had already
• A/C WO /Task Card records / PDF sign Task
Cards and NR’s
• Excel Data export been applied to the first part of the data, task cards and non-routines. We are
• A/C Part Certs
very confident that the savings will be realized and are positive about what will
FIGURE 1 be seen at the end after working with the lessors.

“The Trax lease return application has been built with

two views: one for the operator and one for the lessor,
and covering aircraft, engines and gear. Also built into
the application is the automation of the exceptions
finding.”
The Trax lease return application has been built with two views: one for the
operator and one for the lessor, and covering aircraft, engines and gear. Also
built into the application is the automation of the exceptions finding. Where
users are looking for missing documents or finding mistakes in the MRB
(Maintenance Review Board) program, Jazz wanted to build that all into the
application. Then, instead of taking two or three weeks for somebody to analyse
that data, it would be known right away what the exceptions are. And when Jazz
is talking to a lessor a few months before the return date and is looking to
negotiate some things such as percentage of life left in engines and gear at the
lease return date, it’s possible to know what is going on within five minutes. The
app works in real time as part of Jazz’s core MIS (Maintenance Information
System) from Trax.
Some of the functionality that has been put into the application includes:
• Aircraft Lease Dashboard;
• Aircraft Records:
• AD and SB status;
• Modifications/Repairs/Structural Deviations;
• Last Done Next Due Maintenance;
• Images / Files — Work Order/Task Cards/Non-Routines/Part Certification;
• Installed Component Status;
• A/C Times;
• A/C Transactions.
• Lease Compliance Check to the MPD;
• Spec2500 Exports.
These cover typical pieces that you would be looking at for a lease return —
Excel files, paper documents — all the things that are collected. One exciting part
that has been added into the Lease Return Portal app is the MPD (Maintenance
Planning Document) check. Jazz will be able to take the MPD from the
manufacturer’s site, load it in, compare it and make sure they are one hundred
percent compliant in minutes, or the lessors could do that to give them the
confidence in the process. Jazz saves money and the lessor saves money.

DASHBOARDS
Here is a brief review of some of the aircraft records, starting with a high level
dashboard (figure 3.1) showing all aircraft, lease returns, and other data.
A/C RECORDS — DASHBOARD
When that electronic sign-off happens, that Part Certification, which is scanned
up to the part, is issued to the mobile device and added to that certified PDF. So
now there are all the pieces to return to the lessor. The task card has been signed
off and the Part-Cert is right there. In the system it’s possible to go from a work
order to a task card to the data and to see all the pieces there. Plus it is also
possible to see the exceptions and address those.
FIGURE 3.1 ADs and Service Bulletins (figure 3.3) are key parts of any lease return…
Next; here is an idea of how the process is going to work (figure 3.2). Currently
A/C RECORDS — AD AND SB STATUS
engineers sign off task cards and non-routines using the mobile app on their
device. The data goes into the main system where a certified PDF is produced,
but there is also the rich data available and approval for the electronic sign-off.
A/C RECORDS — WORK ORDER DOCUMENTS
FIGURE 3.3
… and this dashboard has the same functionality as before with the user able to go
to the AD and Service bulletins and see the relevant documentation all in one place.
Hard Time Components and Life Limited Parts dashboard offers the same
FIGURE 3.2 functionality (figure 3.4).

A/C RECORDS — HARD TIME / LIFE LIMITED PARTS A/C RECORDS — FLIGHT RECORDS
FIGURE 3.4
All the data is there and users can go in and see the Certifications, all of the Certs FIGURE 3.6
or the last ones. All those pieces of data are in the system and in one place Right from the day the aircraft was received into the fleet until the day it is
where everybody can see it. returned: all that data is available.
Part Transactions (figure 3.5). From the above it can be seen that Jazz organises the data that lessors would
be looking for, and probably the most exciting part that wasn’t available with
A/C RECORDS — AC PART TRANSACTIONS
Excel, they also added a full compliance check (figure 3.7)…
A/C RECORDS — LEASE COMPLIANCE CHECK
• Import MPD Spec for Return

• Configure ( original)
– Engine
– LG
– APU
– Life remaining
• Generates
– Return Date
– Return WO
– MPD MSN LDND Report
– MSN Last Accomplished Report
FIGURE 3.5
– Meet Return MPD Status
The A/C Part Transaction window was added in and would probably have been
an Operator view only, i.e. not visible to the lessor, but it was included to help
solve some of the issues that were manifesting. It offers a full list of everything FIGURE 3.7
that has happened with parts, it is quick and easy to search and, once again, it … with all those little pieces organized together, it’s possible to quickly manage
has that functionality; users can drill down and get all the detailed information the lease return, correcting issues real time before the event. With the lessors
from Jazz’s Trax MIS system. view they can do their audits yearly, before the lease return, speeding up the
Flight Records (figure 3.6). process for everyone.

The last part of this solution is the Spec 2000 Export. That is part of what they use zone scanning software to scan the part in, then take those documents
Jazz built here but they wanted to get to the next level. All the lessors say that and put them into the MRO system exactly where they are needed. There is also
they will take Spec 2000 but they are not yet ready for it. So that has been built an option with the mobile device that if there is a single page Cert it can just be
into the system and, at some point, that is how that data is going to be scanned and brought into that receiving process. The Part Certs become
transferred. So there will be those certified PDFs, all the rich data that certified wrapped PDF’s in Trax and become integrated with the Aircraft/Part
accompanies those PDFs, and all the details that anybody needs to accept that records. Having this detail in the system, connected to all of the supporting data
aircraft. avoids the whole process of collecting all of the paper certs and organizing them
The process really doesn’t change from figure 2 above, it is just automated manually (No more multiple calls and rooting though boxes to find the certs).
(figure 4). Now the scanning process is being done and everybody can see them and the
Discussion with the lessor on Lease team and Consultants
data is in the system easily. Jazz is still keeping paper for a while until, probably,
Lease return parameters Data Preparation
mid-2020 and we will likely keep Certs for perhaps three months until everybody
is comfortable, and then they won’t be kept at all.
Apply Data analysis rules to find Send lease Return Package to Review and resolve Lessor
Data Dumps for Trax to Excel Dirty Finger print retrieval
the exception Lessor exception
CHANGE MANAGEMENT
• Maintenance Program –
Maintenance Planning
• Engine and Landing Gear
• Easy - Task Cards and Non
routines are pulled from
As with any of Jazz’s projects, there can be a great set-up, a perfect system but
minimum life left at return
•
Document verification
Repairs - Structural
• Repairs/Structural
Deviation – Key words
•
Trax - Electronic signoff
Not easy – pull paper Part if there is not employee engagement, it will go nowhere. Jazz spends a lot of
certification from
•
Deviation, Modifications
Airworthiness Directives
analysis of the work
accomplished
boxes/filing cabinets and time on the shop floor making sure that projects are successful, getting
• Service bulletins pull PDF files
• Part Requirements feedback, running ‘Lunch and Learn’ events, checking several times a day to
make sure that end users are not having problems. And that is done by the
Regulatory requirements for
whole team: IT, Business Unit experts and whoever is needed to make sure that
Physical review of the Airframe Performance review Aircraft returned
return
the project succeeds. There are trainers deployed who adapt their training as
FIGURE 4 issues arise. In fact, this engagement and change management probably
All the pieces have to be done, but when we get to those steps in the process, accounts for 25 percent of any Jazz Airlines project. Change management is one
instead of having to do all the detailed work and make it so that the exceptions reason that this project has taken two years after the lessors first declared that
can be found, they will already be there, highlighted for resolution. That will be a they wanted everything electronic, but it is worth the time to get such an
huge time saver. It will also be useful to explain how Jazz loads the Certifications important project to work.
(figure 5) as part of this process.
BENEFITS
Discussion with the lessor on
Lease return parameters Having implemented the new process, Jazz and Trax undertook a review of the
application and, out of that review, were able to identify some clear benefits.
Part repair Documents/with • Aircraft Lease Agreement — No DFP requirement;
cover sheet
Documents Scanned Document interface Automated Data review Manual Data review
• Records Inventory — Reduced paper records (One year of Log books still
• Automated Data rule –Closed • Receiving Inspection required);
• Records review — Digital in Trax A/C records portal;
Repair Orders are review to • Repair Audit Report
• Chornoscan used to scan see if the Document Type of • Technical Records
• Interface picks up new files
• Discrepancy resolution — performed prior to Lessor review;

the documents with zonal Certification and repair details does a 100% audit of
with the XML and moves
scanning . has been added to the event
them into Trax base on the HT/LLP and QA does
and that the lastest
• Prepare final records — reports and DFP in Trax A/C records portal;
• Pdf document produced a separtate spot
XML file data.
with an XML file then saved Certification has been added
audit of the records
in to a folders to the Part in Trax. Email is
automatically sent real time
for missing data
• The Engine and Gear
Teams audit 100%. • Present to Lessor — provide customer access to Trax A/C records portal;
• Final aircraft delivery — signed reports (PDF) printed from Trax A/C records
Paper is kept for a set period of Part is issued to an AME/Work The Part Certification is saved Supporting the Aircraft return portal.
Time Order/Task Card with the Completed Task Card Process
Having created that record, we were very pleased to note the progress that had
FIGURE 5 been made. In one sense, this is another ‘rinse and repeat’ case: we’ve seen it
The Certs come into the stores department where the part is received and where before, it is an easy one.

when increasing numbers of operators are using

these types of tools, any changes by leasing
companies will be quickly understood by all of their
lessees. So that is a brief look at how Jazz Airlines
has implemented digital lease returns and all the
values that have flowed from this great program.
JOHN HENSEL
John has worked at Jazz Aviation for over 25
years in Aircraft MTC, Process Improvement/
Sigma, and his current position as Director
Business Systems Integration. He has worked
with Line/Heavy MTC, Manager of Reliability,
Manager of CRJ Fleet Management, Manager of MTC
Planning, and Manager of MTC Control. He also has
overall responsibility for IT systems for the Aircraft
Maintenance division.
JAZZ AVIATION
SAVINGS • Aircraft records storage cost — 100% reduction in Jazz is a Canadian regional airline
This is what everybody wants to know; how much offsite storage cost. with 4,500 employees and a fleet of
has been saved? Jazz expects to see a 60% to 80% Notwithstanding the above, the big savings, the real 116 Bombardier aircraft of various
saving on the whole process and that works out to savings are in the manpower. For instance, from types serving 81 destinations in Canada and the United
about $100,000 per aircraft in savings. Not only will having previously had three consultants working on States. The airline operates approximately 700 Daily
Flights carrying 30,000 passengers each day. Over 11.1
Jazz save but it will be able to provide better lease returns, the airline will be going down to one.
million passengers were carried in 2018.
documents to the lessors so that they also can save But that isn’t all; there are also the people from the
costs. Business Units who have to be diverted to assisting TRAX
• Consultant cost — 60% reduction due to digital on lease returns. Also, automation can remove tasks TRAX provides comprehensive
records, better audit functions and prior that no longer need to be done. Jazz is now looking software solutions designed to cater
organization; at the next lease return and that will be used to to all aspect of aircraft maintenance
• Logistics cost — 80% reduced space requirement identify all the holes that will have to be filled. management. With almost 190 customers, TRAX is a
due to offsite lease return activity; Furthermore, Jazz is already fifty percent global provider of aviation maintenance mobile and cloud
• Cost of human errors and additional workload electronic, but for airlines that are currently all products. The eMRO and eMobility products support
digital signatures, paperless Workpacks and manuals,
— 80% reduction due to better visibility of paper, the savings will be even greater. We can look
RFID-capability for logistics, Biometric security, offline
records exceptions in Trax A/C records portal and at the paper process with task cards and non- capability for mobile apps, web-based applications and
nil paper records; routines and that alone amounted to $500,000 a the ability for users to work anywhere with easy access to
• Additional maintenance and last minute part year in savings. real-time information.
replacement cost — target at or below 1% Of course, different leasing companies have
additional maintenance and part replacement different requirements and it can even be the case
cost due to better visibility of records exceptions that different aircraft from the same leasing
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in Trax A/C records portal; company might be subject to different conditions.
• Cost of additional documents request from But all of those variations can be built into the INTERACTIVE SUBSCRIBE HERE
vendors — Part certs, BTB trace, AMOC, etc.; system as it applies to each unit. And hopefully, CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO: HOW I SEE IT
ALLAN BACHAN
Allan is a Vice
President at ICF
with 32 years of
industry
experience as an
Aviation M&E, MRO and
Supply Chain solutions and
systems domain expert. He is
responsible for ICF’s MRO
Operations and IT practice
and he manages the Aircraft
Commerce Consulting
relationship with ICF. His
experience includes managing
application design,
development, and full cycle
implementation — from
selection to go-live — for
strategic clients in the MRO
industry using different
commercially available MRO
HOW I SEE IT: IT products. In his career, Allan
Improving systems adoption

has fulfilled the following
leadership roles: MRO IT
practice and technical lead;
MRO systems Product
Principal; M&E and MRO
Allan Bachan VP, Managing Director, MRO Operations, ICF. Solutions Director and
Manager of Technical Records,
Maintenance Planning and
Production Control.
R
ecently, over lunch, I was talking with a the project team was formally disbanded, and maintenance events in hard cover Aircraft
close friend about experiences with a new everyone was absorbed back into the operations. Logbooks; created a forecast of inspections and
MRO IT system which his company had There was no formal structure for continuous component removals from Kardex cards; and, every
implemented just over four years ago. It improvement, change management and adoption. day, filed away hundreds of pages of Work Orders
was interesting that there was no excitement in his He believes that the system is now only forty and compliance documents in cabinets and boxes.
voice at any of the ‘wonderful things’ they had since percent utilized after all that time. There was an MRO computer system which was
achieved. Thisfrom the individual who managed I wonder how many M&E and MRO organizations installed more than three years before I joined. Only
one key workstream with a team of eight during the are in that same situation? one ‘terminal’ for the mainframe was in the
implementation. He was then full of zeal for the It reminds me of when I first got into aviation Technical Records office and all six Records
future maintenance in the nineteen eighties. In Technical resources shared this ‘terminal’. The only tasks done
He said that in just three months after go-live, Records, we updated aircraft utilization and on that machine were to input aircraft flight times

AIRCRAFT IT MRO: HOW I SEE IT
“Perhaps it is time to take a comprehensive look at all your MRO business processes and how they are enabled with your
technology tools. Identify what you have not adopted very well and aggressively pursue the opportunities to optimize”
for eighteen aircraft and updating mindset. Like Emergency Response

letter check accomplishments. This Teams and Reliability Committees Book a FREE one hour
same system was also in use at a few
US majors and managing a combined
within Technical Operations;
there can be assigned roles, with
consultancy session with Allan
fleet of more than six hundred aircraft defined communication protocols Your chance to take advantage of expert and experienced advice. Allan is
at the time. No Kardex. and dedicated tools which contribute available for free one-to-one Skype consulting sessions.
Hmmm… Less than ten percent of to a Center of Excellence or a These free consultancy sessions typically cover:
the system — judging from the total Competence Center. It is a level of • An overview of your current M&E / MRO Systems and processes.
‘transactions’ available — was in use awareness and consciousness which • Particular problem areas unique to your company and best practice
after almost three and a half years. is fully acknowledged and embedded advice on how to overcome these problems.
That was thirty-two years ago. into your fabric of managing daily • Expert advice on any new projects or systems you are looking to
I made a commitment and formed operations and objectives. implement.
a team. In six months, the Kardex MRO IT management must be • An overview of industry M&E systems best practices and how these
cards were gone and our use of the seen as a core piece of the Technical could benefit your company.
computer system was up by fifty Operations toolkit. It is not • Your chance to ask Allan any burning questions you may have or
percent. Needless to say, our uncommon to see this overly discuss particular projects.
efficiency and productivity were delegated to IT departments which How to book your FREE one hour consultancy session: contact Alllan on
increased and all our internal focus on status quo as it would with email: [email protected] or call: +1 469 467 4421 quoting ‘AircraftIT
‘customers’ realized big gains in their any other software. For far too long, Free Consultancy Session’
organizations: more real-time and maintenance organizations have been
decision support information was just living — not thriving — with their
readily available on their desktops, in
the hangars, at the line stations and
supporting IT systems. Essentially
applying Band-Aids as issues arise.
M&E / MRO System Health-Check Program
in the shops. The biggest gains were Perhaps it is time to take a The Aircraft Commerce Consulting and ICF Consulting M&E / MRO System
in the Maintenance Planning and comprehensive look at all your MRO Health-Check program partners our experts with an airline’s or MRO’s key
Reliability Management functions. business processes and how they are M&E systems team to provide additional resources and guidance,
So, every company has a story to enabled with your technology tools. supporting the best results within the business’s processes and goals, and
tell. What’s yours? Have you explored Identify what you have not adopted tailored to each company’s requirements. It can include:
everything in your MRO IT toolkit? very well and aggressively pursue the • A benchmark comparison of current M&E / MRO systems and
What are you refusing to let go? What opportunities to optimize. processes against best practice industry standards.
do you not understand? Who else are For now, that how I see IT. • An outline of how to optimize current processes and systems to drive
you involving? greater efficiency.
Not all performance improvement • How to remove paper, whiteboards and spreadsheets.
initiatives and mechanisms need a
CLICK HERE TO POST YOUR COMMENT
• An evaluation of how new technologies (paperless, mobile, predictive
physical entity within the M&E, etc.) can be leveragedto improve efficiency.
organization to function properly. INTERACTIVE SUBSCRIBE HERE CLICK HERE FOR MORE DETAILS
As a matter of fact, it is more of a CLICK HERE TO READ FUTURE EDITIONS

DIRECTORY
MRO Software
Directory
Key ‘at-a-glance’ information
from the world’s leading MRO 2MoRO Solutions ADSoftware ADT: Applied
software providers. Database Technology
W: www.2moro.com W: www.adsoftware.fr W: www.adbtech.com
T: +33 (0)559 013 005 T: +33 (0)4.50.89.48.50 T: +1 (425) 466-5013
E: [email protected] E: [email protected] T: +1 (614) 377-9644
IT is a powerful force but, to leverage Locations: France (HQ), Canada and Malaysia Location: France, Thailand, E: [email protected]
its greatest value, it must be harnessed South Africa, Brazil Location: Bellevue, Tampa USA;
and directed. It must also be able to Istanbul, Turkey
handle huge and growing data

streams that record every aspect in NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
the lives of aircraft and the processes • Aero One, Aero-Webb, BFly, 2Fly • AIRPACK • Wings NG
by which they fly. This challenge has KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
attracted the best brains and most • MRO: Line, Base, Engine maintenance • AIRTIME — Fleet management & CAMO • Fleet Management
• Airworthiness and Fleet Management • AIRSTOCK — Inventory control & • Maintenance Engineering
innovative enterprises to create IT • Flight and Crew management Logistic • Material Management
solutions for one of the most • Material Management • AIRDOC — Documentation management • Production Planning
demanding working environments, • ERP: Finance, Purchasing, Sales, HR • AIRSTAT — Reliability and statistic • Labor Collection, Billing
Aircraft MRO and M&E. Inevitably, 2MoRO Solutions is a software development company reports APPLIED DATABASE TECHNOLOGY (ADT) is a professional
dedicated to the Aviation market. Our teams are located • AIRWORK — Time Tracking Software services and software development firm that provides MRO
there are many such developers and in America, Europe and Asia. We work with partners and software solutions for aircraft operators as well as aircraft
ADSoftware has developed an integrated fleet management
vendors offering solutions ranging resellers in 20 countries. Our solutions are operated in 24
system and logistic package called AIRPACK. This 6 module
repair and overhaul organizations. Our commitment to this
countries and are available in 5 languages. business segment is proven with our software package,
from single function `Specialist Point system answers to the needs of aircraft and helicopters
WINGS, designed specifically for aerospace companies. ADT
operators, as well as MRO and CAMO centres. It meets
Solutions’ to complete Ènd-to-End’ We have been providing cost-effective software to large
all requirements in terms of functionality, traceability,
has been in the software business since 1992 and has built an
aviation players as well as small and medium size enterprises excellent customer reference base. Our first priority is always
solutions covering the whole process. for 12 years. We offer a panel of software to fit any types
performance, aviation legislation and regulations. Today,
customer satisfaction; thus we have obtained 100% customer
ADSoftware counts more than 54 clients worldwide. The
of aviation companies. Our solutions have been chosen by
Only readers will know the specific aircraft and engine manufacturers such as Airbus Helicopters
strength of ADSoftware is the simplicity of its products; they
satisfaction since 1992. ADT has a proven record to develop
reference accounts in the Aviation industry along with other
requirements of their businesses but or Safran Group but also by many aircraft operators, airlines
are Microsoft Windows® ready, Web-enabled, available in
various languages and a complete training program can be
high technology companies which are considered to be
or independent MROs. We are proud of our 95% retention
we have assembled a directory of the rate achieved over twelve years of operation thanks to a
done in just five days. The company also provides a 24/7
leaders in their fields.
online technical support and extremely competitive pricing
best MRO software providers and superior customer service. 2MoRO Solutions works mainly
conditions.
on a fixed-price base and is ISO 9001 certified for aviation
listed them alphabetically to make it software development, maintenance and support.
easier for you to undertake a brief-ish
Aero One® and Aero-Webb® are certified by SAP® and
(there are 35 providers and the complement their ERP solutions for aviation and MRO
number continues to grow) survey of needs. 2Fly® is our cloud solution to reduce emergency
AOG, mitigate human error and facilitate continuing
the market, as a preliminary to starting airworthiness management. BFly® is a new way to create
on any specification and selection customized software for aviation and enables users to design
personalized screens, workflows and business processes.
process. Or you might simply read it to
keep up to date with what is available
today.
CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

DIRECTORY
AeroSoft Systems Aerostrat AirInt’ Services AMC Aviation

W: www.aerosoftsys.com W: www.aerostratsoftware.com W: www.airintservices.com W: www.amc-aviation.fr
T: +1 905.678.9564 T: +1-888-558-2860 T: +33 6 14 39 81 55 T: +33 6 33 27 80 38
E: [email protected] E: [email protected] E: [email protected] E: [email protected]
Location: Ontario, Canada; Miami, FL, USA; Austria Location: Seattle, USA Location: Bordeaux & Paris (France) Location: France and Dubai
NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• DigiMAINT, DigiDOC, WebPMI/DJM • Aerros • Cabin App, RFID Tags App, Cargo App • iCare AMS, iCare SMS, iCare iTech
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Maintenance and Engineering • Heavy/Base Maintenance Planning • Cabin Maintenance • Full Operator / independent CAMO
Management • Capacity/Workload Planning • Data Management & Analytics management
• Digital Document Content Management • Maintenance Schedule Optimization • Digital Solutions & Mobility • Full Operator / independent AMO/MRO
• Business Intelligence Reporting • Maintenace Event Performance Tracking • Safety Equipment Inventory (RFID) management
• Business 2 Business transaction interface • Heavy/Base Production Schedules AirInt’ Services is a French aviation software provider created • Full Logistics / Purchase Management
• Interface to Financials / Flight Aerostrat is based in Seattle, WA and offers one product in 2012 and specializing in developing digital maintenance • QA Conformity and SMS management
Operations called Aerros, a one-of-a-kind program that manages an solutions for Airlines & MROs. Involved in aircraft cabin • Costs and invoicing management
airline’s or MRO’s aircraft maintenance schedule. Aerros maintenance for more than 10 years, AirInt’ Services, with
AeroSoft Systems Inc. is unique in MRO IT, born in 1997 offices in Bordeaux and Paris, is exclusively focusing its With 20 years of experience, AMC Aviation is an EASA
enables users to optimize the maintenance program by
out of aircraft OEM digital document systems and the activities in the aircraft maintenance industry. CAMO PART-M, EASA PART-145 and Cosulting company.
managing various maintenance and operational constraints,
evolution of ATA iSPEC2200 and SPEC2000 standards. We offer an important range of services to airlines and
which maximizes event yield, drives costs down, and enables
AeroSoft has two distinct MRO IT products: DigiMAINT and At AirInt’ Services, we strongly believe that, in a challenging leasing companies such as Maintenance support, engineering
the organization to plan proactively, not reactively.
WebPMI sharing a common set of optional modules for BI, aerospace environment where competitivity and performance services, airworthiness management, civil aviation trainings,
B2B, Finance and Flight Operations, plus DigiDOC, a state are always more important, having the modern and adequate software solutions and flight operation services.
Aerros provides robust ‘what-if’ scenario capabilities that
of the art digital content management system. AeroSoft tools to perform your missions are key to success.
allow users to see the effect of different variables. This
has the unique expertise to integrate DigiDOC with any Our Moto is “Your sucess is our comitment”
aids in making sound business decisions concerning the
competitive MRO IT system. Strategic partners include Today, several major Airlines, MROs and OEMs are daily
maintenance and fleet plan. Some of these variables are
Hexaware Technologies Inc. who are jointly going to market using our solutions to realize and facilitate their maintenance
maintenance programs limits, min/target/max yield, aircraft
internationally offering large IT capacity at competitive rates. activities. We are proud to serve them and support their
hr/cy utilization, track/requirement compatibility, and
maintenance allocations. To forecast an optimal maintenance digital transformation with the best tools available on the
plan within an operation, Aerros also provides a Capacity market.
Planning feature. This feature allows users to input and view
vendor capacity available and labor hour demand to better
manage the labor force.
Aerros also provides easy-to-navigate scenarios with drag

and drop event movement and manipulation. Scenarios can
be published so others (including vendors or operators) can
view the plan. Aerros provides excellent system stability and
reliability with standard IT practices. It is also integration-
ready and designed to work as an extension of a user’s
existing information systems.
CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details CLICK HERE for Product Details
CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo CLICK HERE to Request Private Demo

DIRECTORY
APSYS Aviation Intertec Services The Boeing Company CaseBank Technologies

W: www.apsys-airbus.com W: www.aviationintertec.com W: www.boeing.com/supportandservices W: www.casebank.com
T: +33 (0) 5 61 30 99 00 T: +1 807-625-9260 T: +1 206-655-2121 T: +1 (905) 364-3604
Location: France Location: Canada, Thailand, India, Greece Location: Over 65 locations around the world Location: Brisbane, California; Toronto, Canada;
Austin, Texas; Brussels, Belguim
• AMASIS, IBIS, Simfia and Simlog • RAAS & RAAS Express • Airplane Health Management • ChronicX, Spotlight
• Business Consulting • ATP Maintenance
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Maintenance Performance Toolbox • ATP Operation Manuals
• Consulting Services • Production Planning and Management
• Optimized Maintenance Program • ATP Libraries
• Enterprise Risk Management • Inventory and Procurement
• Digitalization and Analytics • Inspection Document Management
• Airline and MRO Excellence • Reliabiliity and Performance Analysis KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Maintenance and Risk Management • Financial and Flight Operations • Technical Content Management • Maintenance Operations Solutions
Solutions Integration • Vehicle Health Mana gement • Reliability Tools
As an Airbus subsidiary APSYS serves customers worldwide AIS’s RAAS system is a best-of-breed M&E solution for the
• Maintenance Optimization Consulting • Aircraft Troubleshooting
in determining leading risk management standards in close evolving operator, MRO and CAMO. Our solution is 100% Boeing is the world’s largest aerospace company and leading • Business Intelligence for Aircraft
cooperation with our customers. browser-based and tablet friendly, compatible with all major manufacturer of commercial jetliners and defense, space and • Recurring Defect Analysis
browsers including Apple Safari, Google Chrome, Firefox, and security systems. Boeing Support and Services combines
CaseBank Technologies Inc., a Division of ATP provides
Deeply rooted in aerospace engineering, the company’s Microsoft Internet Explorer. RAAS includes industry-leading airplane design and manufacturing expertise with unique
troubleshooting, reliability and defect trend analysis, so
experts are involved throughout the entire lifecycle of an paperless functionality such as task-step level signature, access to fleet-wide operational data to offer optimization
engineering and service teams can accelerate equipment
aircraft from design to in-service operations guaranteeing parallel inspection program management per type, digital solutions.
repair, increase uptime, reduce warranty costs and enhance
reliable and safe aircraft operations (Product Assurance & part certification handling, iPAD/Android /Windows tablet- product support and performance.
Safety). APSYS supports its customers in achieving highest based EML, electronic maintenance status board, centralized With these offerings, Boeing addresses the evolving need for
security standards for their operational and Information document library, wireless barcode scanning, and much more. integration and optimization of data and information across
ATP is focused on maximizing the value of aircraft and
Technology to reduce vulnerability, making sure that clients RAAS offers flexible pricing and system hosting options the aviation ecosystem to empower smart decision-making.
aviation operations by providing tools, information and insight
have state of the art tools and processes established to making it suitable for a wide range of customer types and The portfolio includes services and solutions for flight
that optimize aircraft availability and operational compliance.
manage attacks and threats (Product Security). On behalf of sizes. operations, maintenance & engineering and procurement
Over 40+ years in the aviation industry ATP has developed
customers, APSYS has defined and implemented processes organizations to optimize the operational efficiency of
expertise in managing and analyzing content for maintenance,
and tools for controlling technical, human and operational airplanes and operations.
operations, and compliance. ATP adds value through smarter
risks. With more than 450 employees APSYS supports the reference content and historical documentation, integrated
aerospace industry, but also the defense, transportation and Boeing has more than 250 customers for its optimization
into decision support, productivity and advisory services to
energy sectors. solutions. The portfolio draws on solutions from a family
deliver efficient operations.
of Boeing companies: AerData, Inventory Locator Services
and Jeppesen, serving operators of Boeing and non-Boeing
The ChronicX® innovative solution for detecting and
airplanes.
managing recurring aircraft defects, identifies, consolidates,
and ranks recurring/chronic defects to uncover hidden trends.
It employs advanced NLP and fuzzy logic to analyze PIREPS
and MAREPS and generate ‘clusters’ of potential recurring
defects to help prioritize costly and critical problems.

DIRECTORY
CloudCARDS Comply365 Commsoft Conduce

W: www.cloudcards.ie W: www.comply365.com W: www.commsoft.aero W: www.conduce.net
T: +353 (0) 61748767 T: +1 (800) 206-2004 T: +44 (0) 1621 817 425 T: +44 333 888 4044
Location: Limerick, Ireland Location: USA Location: Tiptree, Derby, Norwich, Gatwick, UK; Location: Nuneaton, Warwickshire
Australia; India
• CARDS (Civil Aviation Remote ProAuthor (XML-Based Authoring • OASES • eTechLog8
Delivery System) Solution) • eCabinLog8
KEY BUSINESS/SOFTWARE AREAS
• AMS (Asset Management System) Electronic Flight Bag (EFB) • eTraining8
• User Friendly: for all levels of expertise
Digital Briefing • eCentral8
• Excellent Support: full support
KEY BUSINESS/SOFTWARE AREAS Document & Communication Manager
throughout the product life cycle
• Aircraft Asset Management Training Solution (LMS Learning Manager) KEY BUSINESS/SOFTWARE AREAS
• Scalability: can grow with your business
• Aircraft Delivery and Re-delivery • Electronic Tech Log
KEY BUSINESS/SOFTWARE AREAS • Cost: low ‘cost of ownership’
Management • Cabin Log
XML-Based Authoring Solution • Security: proven security
• Aircraft Annual Inspection Management • Document Viewer
(ProAuthor) OASES from Commsoft covers all aspects of aircraft
• Aircraft Project Management
Electronic Flight Bag (EFB) maintenance for airlines and third-party maintainers including: Conduce specializes in producing mobile applications for
• Aircraft Technical Services the aviation industry, writing native Win8/10 and IOS tablet
Digital Briefing Flight Release inventory control; rotable tracking; demand handling;
CloudCARDS Ltd. an aircraft delivery and asset management requirements planning; PO and RO processing; component “Touch” solutions and integrating these with responsive
Document Mgmt. and Distribution and aircraft technical records; maintenance forecasting; modern connected websites. The current flagship product
software provider, formed in Ireland April 2013, has an
experienced team of aviation experts working together Platform aircraft check planning and documentation. Also, check eTechLog8 enables an airline to eliminate the traditional
to seamlessly deliver its exceptional software products to Targeted Distribution w/ Compliance accomplishment analysis; aircraft technical log recording; shop paper based tech log/cabin log and deferred defect books
both Airlines and Leasing Companies around the globe. Tracking floor data collection; work in progress; time and attendance and is currently in differing stages of contract, trial &
The long-term objective in CloudCARDS Ltd. is to monitoring, and system and component reliability analysis, acceptance with various airlines. Several NAA’s are also now
Comply365 delivers secure, cloud-based solutions, focusing involved with respect to monitoring these projects, enabling
dramatically reduce the cost of aircraft asset management plus repetitive defects, sales order processing, full quotation
on Authoring, EFB and Digital Briefing Solutions, as well as the necessary approval for the eventual roll out of paperless
and improve the oversight the owner and operator has on management, invoice passing, advanced scheduling, line
Targeted Distribution of Mobile Manuals. tech log systems with multiple EASA approved airline fleets.
the asset. maintenance control, AD/SB evaluation and deferred defect
management. The company provides electronic AMMs and
The Authoring Solution, features ProAuthor: the aviation
CARDS® — Civil Aircraft Remote Delivery System is a IPCs linked electronically to, and accessible by, the system.
industry’s first and only XML-based solution for authoring,
software platform designed to financially manage the asset
revising and distributing publications.
and fully project manage the technical review, aircraft
physical & records audit.
Comply365’s proven Electronic Flight Bag (EFB) solution lets
crews access mission-critical information throughout each
AMS — Asset Management System is designed to manage
phase of flight.
the day-to-day management of the asset including utilization,
maintenance reserves, alerts, forecasting, invoicing and
Digital Briefing helps turn planes faster for more on-time
reporting. All CloudCARDS Ltd. products are securely built
departures with instant feedback to dispatchers when the
using the latest cloud based technology.
flight crew accepts a release and signs Fit for Duty.
After all, your aircraft operate in the clouds, so why not
Comply365’s full-featured Document Management and
manage them there too?
Targeted Distribution Platform boosts productivity by
delivering any type of manual or document directly to any
mobile device or stationary workstation.

DIRECTORY
CrossConsense EmpowerMX EXSYN Aviation Solutions Flatirons Solutions

W: www.crossconsense.com W: www.empowermx.com W: www.exsyn.com W: www.flatironssolutions.com
T: +49 69 4035 7600 T: +1 866-498-3702 T: 0031-20-760 8200 T: +1.303.627.6535
Location: Frankfurt Germany; Location: Frisco TX, USA Location: Amsterdam Locations: Europe, Asia, USA, Middle East
Heusenstamm Germany
• CROSSMOS • FleetCycle® Execution Suite — MRO • Avilytics, TITAN CORENA Suite
Manager (FCXM)
KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Electronic Techlog Development KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution • Content Management System (CMS)
• Support • FleetCycle® Execution Suite: Production • Aircraft Reliability Management solution • Interactive Electronic Technical Publisher
• Consulting Manager (FXPM), MRO Manager (FCXM) • Predictive Maintenance solution (IETP)
• Business Intelligence solutions and Line Manager (FCXL) • Robotic Process Automation • Maintenance & Engineering
• App and dashboard development • Maintenance Program Manager • Data Migration • Flight Operations
“Since being established in 2002, we basically think from (FCMPM), Planning Manager (FCPM), • Consulting Service • Tablet Solutions & Mobility
the perspective of the user. We are not pure IT geeks Reliability Manager (FCRM), Material EXSYN Aviation Solutions is specialized in the field of aircraft Flatirons provides consulting, technology, and outsourcing
and it is exactly that which characterizes our services and data, analytics & processing and provides user-friendly for content lifecycle management (CLM). For more than
products. Thus we distinguish ourselves from most of the
Manager (FCMM), and Maintenance
and innovative aviation IT solutions for aircraft reliability 20 years, we have served global Fortune 1000 customers
specialists for the implementation of solutions. We can’t do Intelligence (FCMI), Electronic LogBook management and predictive maintenance. Also offered are data in aerospace, automotive, electronics, financial services,
otherwise, because in the DNA of CrossConsense are many (FCELB) processing and managed services for data migration, interface government, healthcare, and publishing. Our customer
years of experience in Airlines, in the area of procurement, • Coming Soon: FleetCycle® Executive design and software implementation management. They also engagements help organizations efficiently deliver the
engineering and maintenance. We know your job as if it were
ours. And THAT you will feel immediately!”
Suite — Shop Manager (FCXS)) build customized solutions and software tools if off-the-shelf right information, at the right time, to the right people by
products do not meet a customer’s needs. leveraging structured content and digital media — Turning
EmpowerMX is an aviation industry-recognized software Content into Knowledge®. The CORENA Suite by Flatirons
CrossConsense’s portfolio stretches from AMOS Support, development/consulting-services business. We are purely Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability, is the leading content lifecycle management (CLM) solution
BI-Management, Data Migration and Hosting to the products focused on empowering our customers with the ability to and Engineering & Maintenance KPI Solution, reducing developed specifically for organizations that rely on mission-
CROSSMOS® (electronic tech log) and ACSIS (tool for decrease the costs of making air travel safer by equipping AOG’s through informed decision making to prevent delays, critical data to design, manufacture, operate, or maintain
predictive maintenance). their decision makers with reliable, real-time/globally cancellations and save costs. complex assets over their product and service lifecycles
available intelligence for minimizing maintenance turn times/ as well as across multi-echelon business networks. For
CROSSMOS® is an electronic technical logbook (eTL) OpEx while maximizing airworthiness/profits. FCXM allows TITAN is a source independent data processing solution more than 25 years, the world’s leading airlines, aerospace
developed with state-of-the-art methods and technologies. The MROs, airlines, and lessors to effectively control the entire for data migration purposes during an MRO software manufacturers, OEMs, and defense organizations have relied
CROSSMOS® ELB consists of a service oriented architecture maintenance lifecycle or only the portions for which they implementation and for aircraft phase-in & phase-out. Because on the CORENA product suite to create, manage, and
with modular and exchangeable components, exchangeable are responsible. Airlines can jointly manage their outsourced of its unique technological framework TITAN eliminates most deliver large volumes of technical information throughout its
interfaces and separately updateable software modules. and insourced activites like engineering reliability, QA and human intervention during migration of aircraft airworthiness lifecycle. Today, CORENA customers rely on the CORENA
CROSSMOS® includes a pilot client, a cabin client and a maintenance programs at the line, heavy and shop levels with & maintenance data and allows repetitive usage to directly suite to modernize their IT infrastructures, improve customer
maintenance client. CrossConsense is already working with an expected reduction in cycle times and increase in labor migrate fleets between MRO software systems. satisfaction, and maintain their competitive advantage.
several international customers, gathering operational and legal productivity on the magnitude of 16-30 percent. Third-party
requirements from all sources CrossConsense also has a long MROs can run their entire operation from bidding through
tradition in providing support for AMOS. You have one single contracting to invoicing.
point of contact (no separated responsibilities for hardware,
database or application support) for 1st and 2nd level.

DIRECTORY
Honeywell IDMR Solutions IFS Laminaar Aviation InfoTech

W: https://aerospace.honeywell.com W: www.IDMR-Solutions.com W: www.ifsworld.com W: www.laminaar.com.sg
T: +44 1344 656000 T: +1-347-565-4367 T: + 613-576-2480 T: +65 6239 0150
Location: Germany, UK, USA Location: New York/Tel Aviv Locations: 60+ Worldwide Location: Singapore, Denver, Bangalore, Mumbai
• Vocollect • InForm • IFS Applications, IFS EOI, • ARMS®2.5, ARMS®NS, ARMS®on the TAB,
IFS Maintenix InfoPrompt 2.5
• Voice Solutions for MRO • Technical Publication KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Hands-Free, Eyes-Free MRO • Engineering Orders • Fleet and Asset Management • Network / Commercial Planning with
Vocollect solutions deliver a new level of documentation • Task Cards • Maintenance, Repair and Overhaul Optimizers
and compliance in your maintenance and inspection • Planning (incl line, heavy, complex assembly, • Flight Operations / Fleet Following
operations. The use of voice in a Hands-Free, Eyes-Free • Maintenance Programs component repair) • Flight Planning & Dispatch
manner enhances the documentation of standard operating
procedures and provides the continuity you need to provide IDMR is a global provider of easy to use and all • 3rd-party MRO bidding, quoting, • Crew Operations Management with
better consistency across your various locations. encompassing Technical Documentation Management invoicing, product lifecycle management, Optimizers
Solutions which have been designed exclusively for Fleet
operators, MRO providers and OEM organizations. IDMR’s
enterprise operational intelligence • Maintenance, Engineering & Logistics
Technical Documentation Management Solutions have proven IFS is a globally recognized provider of software solutions for A future-ready and fully integrated software applications suite
success in increasing operational performance and decreasing global aerospace & defense (A&D), including airlines and fleet for the aviation business: airlines, non-scheduled operators,
operational cost while ensuring airworthiness, safety and operators, A&D manufacturers, defense in-service support MROs, airport operators, regulators and training facilities, with
regulatory compliance. and independent MROs. IFS’s solutions support project and in-built optimizers, business intelligence (BI) & Data Analytics.
program-centric manufacturing; a complete spectrum of Our offerings may either be accessed as a complete suite
maintenance management capabilities for sea, land and air covering the full spectrum of operations, or as a stand-alone
assets, from heavy, complex, and component MRO, to line module addressing a specific functional area, e.g., Network
maintenance or at-platform/asset support; as well as all types Planning, Flight Ops, Crew, Maintenance, Logistics or Safety
of procurement models. IFS’s innovative enterprise solutions or Analytics. The suite has a unified database that allows a
are designed for the regulated A&D industry and markets seamless flow of data and information between operational
where manufacturing, MRO, project and service functionality functions. Our product is highly customizable and designed
are business- and operationally-critical whilst also supporting to adapt to clients’ specific requirements. We do our own
global, core enterprise capabilities for managing finance, implementations, on a turnkey basis, and also provide
inventory and human resources. With flexible, modular and prompt, reliable and economical technical support in-life.
enterprise breadth, IFS solutions empower A&D organizations
to quickly adapt and manage change whilst delivering
bottom-line value, increasing efficiencies and cost savings,
and safeguarding compliance. IFS customers include BAE
Systems, Lockheed Martin, General Dynamics, SAAB, GE
Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas,
China Airlines, Air France-KLM, and Southwest Airlines.

DIRECTORY
Lufthansa Industry NVable Orlando Ramco Systems

Solutions
W: www.lufthansa-industry-solutions.com W: www.nvable.com W: www.orlandotechpubs.com W: www.ramco.com/aviation-suite/
T: +49 40 5070 30000 T: +44 141 280 0050 T: +33 (0) 534 362 971 T: +91 9677156327
Location: Germany, Switzerland, USA Location: Glasgow, UK Location: France Location: 21 offices worldwide
• DocManage Product Suite, DocSurf • ConNVerge for Aviation • Orlando Suite for Tech Pubs • Ramco Aviation M&E Solution, Ramco
Mobile, EFFOM, DocCreate Aviation MRO Solution, Ramco
Anywhere Apps, Ramco flyMORE
KEY BUSINESS/SOFTWARE AREAS Electronic Techlog • Cloud Aviation Document Management
• IT Solutions and Process Electronic Forms (Assessments) • OEM and company manuals XML KEY BUSINESS/SOFTWARE AREAS
• Consulting for MRO Document Management authoring • Maintenance & Engineering
• Electronic Flight Operation Manuals Operational Analysis • Controls & Data Analytics • Maintenance, Repair & Overhaul
• Airline Job Card Content Management Station Operational Compliance • Publishing and Distribution • Mobility Solutions
• Predictive Analytics and Maintenance The concept behind our CoNVerge platform is simple. We • Web & Mobile & EFB document viewer Ramco Systems offers Aviation Maintenance solutions on
• RFID believe that businesses should have the flexibility to easily Orlando Suite for Tech Pubs is an XML-based cloud premise and on cloud, with multi-tenant capability and next-
innovate and add new applications to their toolbox, without Document Management System designed for airlines, MRO gen mobility for Airlines, Heli-Operators, MROs and Charter
Lufthansa Industry Solutions is an IT service company for being stifled by legacy technology or a single technology operations. Its comprehensive scope spans the spectrum of
and manufacturers. It is the unique solution capable of
process consulting and system integration. This wholly-owned brand. organizational needs, including Finance, HCM, Manufacturing,
managing Company, Flight Ops, Maintenance and Engineering
subsidiary of Lufthansa Group supports its customers with Planning and Optimization, in one integrated platform.
manuals in one system. It is natively compliant with OEMs’
the digital transformation of their company. Its customer base CoNVerge is all about minimising risk, fuss and capital proprietary electronic data schemas and with the main
includes both companies within Lufthansa Group as well as costs and maximising efficiency. Provided as a service, it Ramco Aviation’s latest Next-Gen digital technologies include:
aviation technical data standards (ATA Spec 2300, ATA iSpec
more than 150 companies in various other industries. combines a hosted environment and web portal with mobile Mobility Solutions: Ramco’s next-gen mobility solutions
2200, S1000D).
applications and data interfaces to virtually any system. for maintenance operations are available through an app
The products EFOM and DocSurf Mobile were developed ecosystem wherein everybody involved can seamlessly
Orlando Suite features are in 7 modules to streamline the
together with Lufthansa Airlines based on 15 years of The platform is easily integrated into your existing business execute critical operations on the go, from anywhere, anytime;
manuals lifecycle: Library (Cloud CMS), Editor (Web based
common experience and excellence in electronic flight systems and brings together the best tools to handle data The BOTS Revolution: Ramco intelligent CHATBOTS deliver
WYSIWYG editing, content reuse), Merger (automated OEM/
operations manuals and processes to fulfill both current and acquisition and data analysis — all on scalable infrastructure. parts data, manage AOGs, and perform daily admin tasks for
airline manuals reconciliation), Analytics (data checker,
future requirements. EFOM — A manufacturer independent Best of all, we even take the day-to-day management off a more personalized and immersive ERP experience; Hyper-
compliance to regulations, revision report), Publisher (HTML,
Content Management System. Functionally mature and based your hands. Connected Ecosystem: B2B integrations with AeroXchange,
PDF and XML), Dispatcher (Distribution of publications,
on 17 years of experience, EFOM makes it possible to fulfill Gains, Logistics providers and OEMs bringing Suppliers,
Mobile Content Management), Explorer (Web & Mobile &
FlightOps requirements, e.g. expandable for new publishing Our CoNVerge platform is blazing a trail in the aviation Customers and Logistics providers together on ONE platform
EFB viewers).
backends; flexible to integrate new documents; open for sector. In a hi-tech industry, where the stakes are even higher,
customized enhancements or to integrate business processes long-standing clients such as British Airways Cityflyer know It also supports interoperability with other systems, and Ramco Series 5 reduces Turn Around Time (TAT) while
such as Compliance Management. DocSurf Mobile — A they can rely on NVable and our custom-designed software (manuals can be exported to their native XML standard. Our increasing operational performance and compliance through
Library Viewer for MRO and FlightsOps documents is to make things simple, safer, more secure and streamlined. customers benefit from the best in class secured Cloud offer user-friendly interfaces. Ramco has always been an innovator
available as a native iOS app or Windows application. The We provide airlines with technology solutions that reduce as well as premium support services delivered by our Tech in maintenance IT — enabling clients to focus more on
revision service allows change lists to be checked and effort, improve processes and produce useful information, Pubs experts committed to assisting users at every stage of business-critical activities, while the solution processes
content to be compared with a previous version. Navigation with one simple goal — to change things for the better. the process. transactions and decision support, based on intelligent rules.
is intuitive and includes a fast and easy search. A user Powering 4000+ aircraft and 21,000+ end-users, Ramco is
independent management of favorites and notes is provided, Bring everything together and do IT better when you bring Orlando is the sole off-the-shelf solution approved by the used by more than 75 operators world-wide.
keeping this information revision safe and available. onboard CoNVerge and NVable. leading turboprop manufacturer ATR to manage the ATR
Flight Operations XML manuals.

DIRECTORY
Rolls-Royce Controls ROTA.technology Inc. Rusada Seabury Solutions

and Data Services
W: www.controlsdata.com W: www.rota.technology W: www.rusada.com W: www.seaburysolutions.com
T: +44 (0) 1332 777 100 T: +1 321 710 7682(ROTA) T: 03333 440730 T: +353 61 749 010
Location: Germany, UK, USA, India, New Zealand Location: Melbourne, FL USA and global Location: Switzerland, USA, UK, UAE, India, Location: Ireland; Argentina
Singapore, Australia
• VisiumDIAGNOSTIC, VisiumFUEL, • Consulting, MXF Software, PDS(Process • Envision • Alkym, EPAS, eAuthority
VisiumAQD Development System) and custom
applications
KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Technical Operations
• Equipment Health Management • Base Maintenance • CAMO
• Fuel Efficiency Management • Line Maintenance • MRO
• MRO IT Software Implementations
• Emissions Monitoring • Flight Operations • Performance Analytics
• MRO IT Software Upgrades
• Fleet Reporting • Materials Management • Regulator Applications
• MRO IT Software Support/Managed
• Safety, Quality and Risk Management Services Rusada develops ENVISION - an industry leading MRO Seabury Solutions is a leading global aviation software
• MRO Business and Parts Management and Flight Operations solution. With over 100 customers development and consultancy company. It was established
• MX Long Range Planning worldwide and a combined fleet of 2,000 fixed wing and in 2002 and forms part of the Seabury Group. Seabury
Today, in the aerospace sector only, over 1,300 customers • MRO IT Custom Software Development rotary aircraft, ENVISION is used by aircraft operators and Solutions has built a reputation in that time as the vendor
are benefiting from Rolls-Royce digital services globally. MRO’s to successfully manage their operations. who delivers cost effective world class aviation management
With MRO systems projects and support spanning
Through our EHM services, we monitor around 10,000 software. The integrated product range includes solutions for
both the military and commercial markets ROTA brings
engines, 24 hours a day, 7 days a week, 365 days a year, The latest version of ENVISION is web-based and device- Airlines, MRO Organizations, Aviation Regulators. Enterprise
proven experience to all sides of aviation. Our team has
analysing billions of data points on-board per flight, and agnostic with an intuitive and user-friendly interface. Performance Analytics Systems (EPAS) includes models used
been embedded for years in the business functions we
millions every day on the ground. Our digital services Modules, which can be purchased individually or as part for Maintenance Analytics, Contracts and Invoicing, Flight
support. In both military and commercial. Specializing in
complement the Group’s TotalCare® Service Solutions of of an integrated solution, include: Fleet Management, Base Profitability, Budget Planning, Fuel Planning, Market Analytics
system implementations and upgrades ROTA brings deep
Maintenance, Availability, Efficiency and Asset Value, allowing Management, Line Maintenance, Component Maintenance, and Sales / Distribution Analytics.
knowledge of aviation business processes, integrated
our customers to increase availability of their critical assets, Materials Management, Financial Management, Resource
into custom built software, to provide not only all testing
minimising risk and operational disruption to ultimately Management, Quality & Safety Management and Flight With our software products serving over 80 customers in 35
documentation but also leave customers with a full manual
improve their operational efficiency. Operations. countries globally they are suitable for the largest to small /
of SOPs moving forward. Aside from upgrades ROTA has
medium sized operations.
completed a number of data projects from cleaning up
aircraft configuration to system security overhauls. After these
Alkym Management and Control System for Aircraft
upgrades or projects, training and ongoing admin support
Maintenance is a modular solution where each organization
can be provided for any MRO IT needs.
can select which tools meet their requirements. This proven
solution brings the top functionality in market leading
implementation time scales. Typically, the average time to GO
LIVE is between 8 and 15 weeks. With 24 / 7 professional
support services to make sure your teams are getting the
best from our systems Seabury Solutions should be on every
short listing to compare the value proposition against the
market.

DIRECTORY
Swiss Aviation Software TRAX Ubisense Vistair Systems

W: www.swiss-as.com W: www.emro.com W: www.ubisense.net W: www.vistair.com
T: +41 61 582 72 94 T: +1 305.662.7400 T: + 44 (0)1223 535170 T: 01454 550663
Location: Basel, Switzerland; Miami, FL, USA; Location: Miami, FL, USA; West Sussex, UK; Tokyo, Location: Cambridge, UK; Denver, USA, Düsseldorf, Location: United Kingdom
Singapore Japan; Riyadh, Saudi Arabia Germany; Paris, France; Tokyo, Japan; Vancouver,
Canada
NAME OF PRODUCT MARKETED NAME OF PRODUCTS MARKETED NAME OF PRODUCT MARKETED NAME OF PRODUCT MARKETED
• AMOS • eMRO • SmartSpace, enterprise location • DocuNet, CrewNet, SafetyNet,
• eMobility intelligence platform QualityNet, RiskNet
• Material Management KEY BUSINESS/SOFTWARE AREAS KEY BUSINESS/SOFTWARE AREAS
• Engineering • SmartSpace Production Logistics • Aviation Document Management Solution
• Planning Monitor • Aviation Safety Management Software
• Engineering & Planning
• Production • SmartSpace Asset Monitor • Aviation Quality Management Solution
• Production & Shop
• Maintenance Control • SmartSpace Audit & Compliance • Crew Notices and Bulletins Software
• Technical Records & Reliability
Swiss AviationSoftware unites over 25 years of IT experience
• TRAXDoc Document Control • SmartSpace Compliance Monitor Vistair provides document, safety and quality management
with profound MRO expertise and offers its customers the technology solutions to support the delivery of improved
functionally unsurpassed and technologically state-of-the- • Supply Chain Management Digital transformation is driving a fundamental change in the
Aerospace, Defence and MRO sectors. By focusing on their safety, compliance, and operational efficiency that results
art maintenance system AMOS. AMOS is a comprehensive, • E-enabled Aircraft Capabilities in significant commercial savings to airline organisations.
culture, processes and tools, companies will leverage new
fully-integrated software package that successfully manages • Aircraft Mobility apps technologies to become smarter, more productive and lay the Combining technology, development expertise and service
the maintenance, engineering and logistics requirements of • Maintenance Mobility apps delivery, Vistair’s solutions provide both airlines and ground
foundations for greater competitiveness in a digital world.
modern airlines and MRO providers by fulfilling demanding
airworthiness standards. Today, over 140 customers worldwide
• Warehouse Mobility apps operations with an approach that helps demonstrate a clear
Connecting manufacturing systems to real-world business link between increased reporting and a change in procedures
steer their maintenance activities with AMOS, which makes TRAX is the global leader in the aviation industry for MRO and behaviours, to drive a safer organization
process is fundamental to realising this vision and
AMOS one of the industry-leading MRO software systems ERP software, with over 170 airlines using their products.
Ubisense’s SmartSpace provides a foundation platform for
worldwide. TRAX has the most advanced maintenance software Document Management: DocuNet™ is a powerful document
our customers’ Industry 4.0 strategy. SmartSpace enables
solutions available for airlines and MROs worldwide with management and distribution solution, capable of delivering
OEMs and MROs to create a real-time digital twin of
fleets consisting of all types of aircraft. TRAX eMRO is a a complete operational library of all mission-critical content
their environment, connecting activities to manufacturing,
completely integrated product, in addition, the eMobility suite across multiple platforms and fleets. It provides a process for
execution and planning systems, making real-world processes
offers a range of iOS apps to provide mobile accessibility. airlines to control the intellectual content of manuals, handling
involving moving assets visible and measurable.
Organizational efficiency gains can be substantial when processes relating to data, publication and delivery, enabling
using TRAX eMRO and eMobility, and ROI is quickly realized. Offering in-depth knowledge of the sectors in which airlines to focus on core business operations.
TRAX maintains its advantage over the competition by it operates, Ubisense has long standing relationships
developing software that works for customers through with many customers across target markets including Safety/Quality Management: SafetyNet™ is an aviation
modern technology, world class support and strong customer aerospace and defence, passenger and commercial reporting system and investigation solution that drives real
relationships. vehicle manufacturing, communications and utilities. Since change in the management of safety-related occurrences.
inception in 2002, we have built up a strong customer It is currently deployed by a number of global airlines
base including 6 of the top 10 Fortune 500 manufacturers, including Delta and also counts the military among its
9 of the leading 10 automotive manufacturers, 2 of the user base. Complementing this is RiskNet™ an advanced,
top 3 aerospace manufacturers and 5 of the major telecoms change and aviation risk management solution that provides
network operators around the world use our solutions hazard identification. Integrating with both, QualityNet™ is
including 3 of the top 4 in North America. a comprehensive aviation compliance software that enables
Quality Managers to manage audit schedules, checklists and
non-compliances through an intuitive interface.

WHAT’S IN THE OPERATIONS ISSUE?
CASE STUDY: Digital CASE STUDY: CASE STUDY: Using Big NEW: SOLUTIONS VENDOR FLIGHT LOG
efficiency in flight Optimizing Statistical Data to drive efficiency IN PRACTICE Francois Chazelle shares the
operations, safety and Contingency Fuel at at Volotea Real life essential five minute motivation to improve fuel
compliance Lufthansa Cargo Jordi Garcia, Operations case studies performance and the
Florence Baudin, Legislation Michael Lingemann, Fuel Engineering Analyst A319, Achieving Operational technology behind the
and Quality Representative, Efficiency Manager, Volotea Efficiency at SAS via a Fully solutions from Safety Line
Luxair and Santiago Mesa, Lufthansa Cargo and Delyan Volotea uses the latest big Supported Document In the latest of our Q&A
Sales Executive — Savchev Data Scientist, data and digital technologies Management Solution pieces, Francois Chazelle,
Aeronautical Engineer, Web Honeywell to transform its fuel efficiency Carina Dahlqvist, Publishing Partner & CCO, Safety Line
Manuals In this case study Lufthansa program allowing the airline Manager at SAS Group completes his ‘Vendor Flight
How a sophisticated digital Cargo outlines its use of big to analyze and identify the Operations outlines the Log’ for Aircraft IT.
document management data, along with formulas and most relevant opportunities benefits of implementing a
software system was calculations, to optimize for fuel savings from all flight fully supported document
designed to author and contingency fuel for each data, and improve overall management solution for the Plus News and Operations
centrally store documents and flight and to ensure that every operations. maintenance, publication and Software Directory
manuals to distribute the variable can be incorporated distribution of flight
most up-to-date digital in any decision on operations manuals at SAS.
versions across multiple contingency fuel.
devices and even into
different EFB solutions.
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