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    Do's and Don'ts in Tour Guiding

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    John Paul Ilo
    1. Tour guides should research guests beforehand to understand their cultural backgrounds and expectations. They should speak slowly and treat all guests equally without favoritism. 2. Guides should respect physical boundaries, show interest in guests' home countries by asking questions, and be willing to explain concepts multiple times using different words. 3. Guides should avoid using slang, idioms, stereotypes, offensive gestures, inappropriate jokes, or expecting tips from all guests, as these could easily offend visitors from other cultures.

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    Do's and Don'ts in Tour Guiding

    Uploaded by

    John Paul Ilo
    354 views5 pages
    1. Tour guides should research guests beforehand to understand their cultural backgrounds and expectations. They should speak slowly and treat all guests equally without favoritism. 2. Guides should respect physical boundaries, show interest in guests' home countries by asking questions, and be willing to explain concepts multiple times using different words. 3. Guides should avoid using slang, idioms, stereotypes, offensive gestures, inappropriate jokes, or expecting tips from all guests, as these could easily offend visitors from other cultures.

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    DO'S AND DON'TS IN TOUR GUIDING

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    1. Tour guides should research guests beforehand to understand their cultural backgrounds and expectations. They should speak slowly and treat all guests equally without favoritism. 2. Guides should respect physical boundaries, show interest in guests' home countries by asking questions, and be willing to explain concepts multiple times using different words. 3. Guides should avoid using slang, idioms, stereotypes, offensive gestures, inappropriate jokes, or expecting tips from all guests, as these could easily offend visitors from other cultures.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    354 views5 pages

    Do's and Don'ts in Tour Guiding

    Uploaded by

    John Paul Ilo
    1. Tour guides should research guests beforehand to understand their cultural backgrounds and expectations. They should speak slowly and treat all guests equally without favoritism. 2. Guides should respect physical boundaries, show interest in guests' home countries by asking questions, and be willing to explain concepts multiple times using different words. 3. Guides should avoid using slang, idioms, stereotypes, offensive gestures, inappropriate jokes, or expecting tips from all guests, as these could easily offend visitors from other cultures.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 5

    The Do's and Don'ts

    Tour Guiding
    Do
    1. Research before guests arrive: With Checkfront’s Guest Form, your tour guides can find out

    where guests are from and do a quick Google Search or use an app like CultureMee to see what

    cultural expectations they need to keep in mind.


    2. Speak slowly and deliberately: When using our native tongue, many of us tend to talk fast and

    mumble. But that makes it challenging for those who speak a different language to understand.

    So have your tour guides practice slowing it down and enunciating — public speaking is all

    about the delivery anyway.


    3. Treat every guest equally: One place isn’t better than the next. Your tour guides shouldn’t pick

    and choose which guests to pay the most attention to based on their unique accents.
    The Do's and Don'ts
    Tour Guiding
    Do
    1. Respect physical boundaries: This should be standard practice anyways. Tour guides should never

    touch a guest — unless it’s offering a hand for an awkward step or helping with gear related to the

    tour.
    2. Show interest in where they’re from: The number one way to engage with guests is to ask them

    questions. Since most people love talking about where they live or grew up, your tour guides can start

    with that.
    3. Explain more than once: Not everyone is going to understand the first time. If someone asks for

    clarification, your tour guides should be more than willing to repeat something differently.
    4. Travel to unfamiliar places: The best way tour guides can learn about other cultures is to go out and

    explore themselves. Encourage them to travel in the off-season and visit places off the tourist trail.
    The Do's and Don'ts
    Tour Guiding
    Don'ts
    1. Use slang or idioms: Anyone who’s learning another language starts with the basics first. So

    there might be a little miscommunication if your tour guides drop in local lingo or even popular

    idioms like “speak of the devil” or “a penny for your thoughts.”


    2. Get impatient with questions: There are no wrong questions. Even if someone asks something

    that seems like common sense, your tour guide should never make a guest feel bad about it

    because to them; it might not be.


    3. Stereotype nationalities: While some guests will laugh at what their country is known for,

    others might quickly get offended. That’s why it’s best to avoid poking fun at stereotypes

    altogether. Let your guests be self-deprecating if they want to instead.


    The Do's and Don'ts
    Tour Guiding
    Don'ts
    1. Discount the feelings of one: When everyone in the group is from one place, and there’s only one from

    somewhere else, that one guest should still receive the same attention and catering.
    2. Use offensive hand gestures: One secret to excellent public speaking is animation, but there’s a risk of

    giving someone the wrong signal. So, your tour guides should become familiar with rude hand gestures

    from around the world and get out of the habit of using them.
    3. Make inappropriate jokes: This might seem like a given, but a tour guide can easily cross the line once

    they build rapport and banter with guests. They can still have funny tour guide jokes that are family-

    friendly.
    4. Expect a tip from everyone: In some countries, tipping isn’t customary for customer service. While you

    hope travelers brush up on local etiquette before their trip, your tour guides shouldn’t hold it against

    them if a guest leaves without a monetary thank-you.

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