TVL-G12-Local Guiding-Q2 - Wk-1-4-QA

11
Technical Vocational
Livelihood (TVL)
HOME ECONOMICS (HE)
LOCAL GUIDING SERVICES
Quarter 2 - Week 1-4
FOR CARAGA REGION USE ONLY

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TVL-Grade 11
Learner Activity Sheets
Quarter 2 - Week 1-4:
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TVL – Home Economics – 11
Quarter 2, Week 1
LEARNING ACTIVITY SHEETS NO. 1
DELIVERING TOUR COMMENTARIES
Name of the Learner: ______________________________ Section: ____________

School: ____________________________________________ Date: ____________
I. Learning Competencies
1. Deliver tour commentaries;

2. Apply techniques in delivering commentaries.
Learning Objectives
1. State some useful tips in delivering commentaries;

2. Identify the types of guides for walking tours;
3. Identify and apply techniques in delivering commentaries for walking
tours; and
4. Identify and apply techniques in delivering commentaries for bus tours.
II. Key Concepts

After preparing tour commentaries in the previous quarter, it is time to
deliver them – orally, that is. Here are some pointers to remember (3Bs):
1. Begin with a smile, greeting, and self-introduction
2. Brief the guests about the tour of the day, level expectations, and review tour
inclusions – and exclusions.
3. Bring up travel time, distance, pit stops, precautions, and important
landmarks.
Useful Tips in Delivering Commentaries
Knowing what to say is just one part of the delivery of tour commentaries.
The way you deliver it will largely determine the success of the tour. You will need:
1. Good Appearance. Half of the battle is won by the way you look, so always
ensure that you look and smell clean, and that you dress appropriately for
the tour.
2. Good Introduction. First impressions last, so aside from looking and
smelling good, always begin the tour with a smile, greetings, and self-
introduction.
3. Good Communication Skills. Speak clearly and audibly, use polite and
simple words, maintain eye contact with guests, and use appropriate body
language, such as showing direction with palm facing up instead of pointing
with a finger.

4. Good Preparation. Prepare for the tour well and know your product; it
builds your confidence.
5. Good Behavior. The guests will look at you and follow your cues, so act as a
good role model. Be motivated. Try to answer questions as best as you can
but apologize for questions that you cannot answer and try to provide
feedback and follow up when necessary.
Types of Guides for a Walking Tour

A walking tour is a stroll among closely clustered places of interest with a
written, audio, or live guide to help in understanding meanings and significance.
Without a guide, it would be easy to miss many things in a walking tour.
1. Written Guides – includes brochures, maps, signage, information printed
from the Internet and books like the Lonely Planet.
2. Audio Guide – is a narration about things you will see in a particular place;
it can be stationary or handheld which tourists can take with them as they
move around.
3. Live Guides or step-on guides – are on-site tour guides who may be
volunteers or employees of an organization. They specialize in a particular
tourist spot. Some tour guides conduct walking tours for a fee but some do it
for free, as volunteers or sponsored guides placed by a tourist bureau.
Difference Between a Walking Tour and a Bus Tour

Commentaries for walking tours differ from bus tours in a number of ways:
1. The tour guide must always be leading the group in front, instead of walking
with a select few to prevent other tourists from feeling left out.
2. The guide must note the physical capacity of the members of the group vis-
à-vis pacing; leisurely guiding will help slow walkers to catch up without
boring fast ones.
3. The tour guide must take advantage of the environment, including buildings
and symbols, in creating an impact with his/her commentary.
4. The tour guide must use the appropriate volume and tone when speaking,
especially for outdoor walking tours where communication barriers abound
in the environment.
5. The tour guide must repeat questions asked before answering them for the
benefit of the group, and for him to avoid repeating himself.
During the walking tour, the tour guide must always be seen, heard, and be
interesting. Voice enhancing portable microphone may be used when available.
Walking tours are not popular in the Philippines, perhaps because of the
climate – which could either be very hot and humid, or wet and humid. The
weather plays a big role in guided tours, especially in walking tours.
Bus Tour Commentaries

Bus tour commentaries - refers to the narration of a tour guide delivered
inside a bus or a motor coach. It is unique because the movement of the bus is not
controlled by the tour guide, but by the driver and the traffic flow. Here are some
things to remember when giving bus tour commentaries:

1. Position. The guide must position himself/herself well. He/she should be
close enough to the driver to be able to give instructions and visible to the
passengers and near the door but without blocking the side mirrors to
obstruct the view of the driver.
2. Point-out. The guide must point out attractions “to the left” or “to the right,”
and not in front because it is difficult to see.
3. Pace. The guide must pace the commentary with the current view. It is okay
to talk about attractions the group has seen a while back of those they are
yet to see, but it should be in relation to what they are currently seeing or
what they have just seen to fill empty air.
While it is important to harmonize the commentary with the view and fill empty
air in the bus, tour guides must also allow guests to digest the information,
appreciate the view, and talk about the experience with their seatmates. Guides, as
well as their guests, should rest from time to time but they must never nap or sleep
when with tourists.
Buses must not run longer than 45 minutes without stopping. Pit stops and
photo stops can be planned to break the monotony. It is better to be at the site
than staring at it from a window. When there are long stretches where there is
nothing interesting to see, the guide can provide general information about the
country and its culture. Some guides play games, sing along, or tell jokes (Mancini
2001).
Tour guides must remember “safety first” when delivering commentaries in
the bus and when guiding passengers to get on and off the bus. Here are some
safety tips:
1. Position the bus or yourself in a place following traffic laws.
2. Always direct your group away from people and vehicle traffic.
3. Be mindful of getting in and out of the bus; do not allow passengers to stand
up on the aisle while the bus is moving.
4. Do a headcount before leaving and always remind the guests not to forget
their personal belongings.
5. Be good to the driver. The driver is the tour guide’s partner, especially in
keeping the tourists safe during the tour.
Photo Source:Notice
alamy.com
how the tour guide in the photo
utilized the edge of the seat to stabilize his position while talking to the tourists
inside the bus.

III. Guided Practice
Activity 1: TRUE or FALSE!
Direction: On the blank before each number, write “T” if the statement is true, “F”
if the statement is false. (5 points)
_______1. The word motor coach refers to a bus.
_______2. When conducting walking tours, the guide must move as fast as he/she
can.
_______3. Tour guides must say everything in his/her spiel.
_______4. Tour guides must memorize their commentary.
_______5. Tour buses must move non-stop from origin to destination.
Activity 2: Identification!
A. Direction: Identify the four types of commentary: Write your answer on a
separate sheet of paper.
1. _______________________________________
2. _______________________________________
3. _______________________________________
4. _______________________________________
B. Direction: Identify the five parts of a commentary: Write your answer on a

separate sheet of paper.
1. _______________________________________
2. _______________________________________
3. _______________________________________
4. _______________________________________
5. _______________________________________
IV. Independent Practice

Activity 3: SHORT VIDEO COMMENTARY!
Directions: Read aloud the sample commentary below, then deliver the
commentary in your own words using your own name without sounding as if you
memorized it. Lastly, prepare another commentary and record it thru short VIDEO
(at least 3 minutes) with an actual attraction near your home.
Kumusta? It means, “How are you? That is how we usually greet our friends
in the Philippines. My name is _____________ and I will be your tour guide for today.
On behalf of Happy Travel Agency, we thank you for joining this tour and we
welcome you to Manila! Today, we will visit popular tourist spots in the City of Manil,
specially within the old Walled City of Intramusros, and Rizal Park. Travel time from
the hotel and in-between sites is just about five minutes. This is a half-day tour, so
meals are not included. Is there anyone of you who has already been to Intramuros?”

Rubrics:
Criteria Good (3 points) Average (2 Poor (1 point)
points)
1. Appearance The guide exceed The tour guide Performance was
average stood and dressed below average.
performance. properly.
2. Introduction The guide exceed The tour guide Performance was
average delivered proper below average.
performance. introduction.
3. Communication The guide exceed The tour guide and Performance was
average the members below average.
performance. talked in the
proper volume,
tone, and
articulation.
4. Preparation The guide exceed The guide asked Performance was
average sensible questions below average.
performance. and is able to
address them all.
5. Manner/ Behavior The guide exceed The guide is polite Performance was
average and well-behaved. below average.
performance.
V. Application
Directions: Prepare a tour commentary by following statements below.
1. Main Question: How do we pace bus tour commentaries when traffic is
moving slowly?
2. Materials: Pen and Paper
3. Activity: Prepare a commentary for the following waiting moments
in a bus.
a. At a stoplight, as your bus is waiting to turn right to go to the Butuan
National Museum, you see the places nearby including the Weegol’s
Garden, Butuan City Hall, and Balanghai Hotel and Convention
Center.
b. On a ride along Butuan City Bridge where you can see the mighty
Agusan River of Butuan, the van has just entered the city but still
some kilometres away from the stop.
This is how your work will be evaluated:

Indicators No error (5 points) Minor error (3 Major errors (1 point)
points)
1. Grammar
2. Content

Learn more about walking tours by visiting the following websites:
 http://celdrantours.blogspot.com/
 http://www.lonelyplanet.com/philippines/city-of-manila-downtown/
sights/cemeteries-memorials-tombs/chinese-cemetery
 http://www.jobmonkey.com/landtours/html/step_on_guide.html
VI. Assessment
Direction: Answer the questions briefly in your activity notebook.

1. Compare and contrast walking tours vs. bus tours.
___________________________________________________________________________
___________________________________________________________________________
________________________________________________________________________
2. What are the things to remember when giving bus tour commentaries?
___________________________________________________________________________
___________________________________________________________________________
________________________________________________________________________

points)
1. Grammar
2. Content

VII. Answer Key
Activity 1 Activity 2
1. T Answers may vary.

2. F
3. T
4. F
5. F
Application:
Activity 3
Answers may vary.
Answers may vary.

Assessment:
Answers may vary.
VIII. References
K to 12 Basic Education Program TLE: Local Guiding Services CG
Specialization Course,
Romero, Eloisa A (2016) Local Guiding Services, First Edition
http://caragaregion.com

Quarter 2, Week 2
COMMUNICATIONS IN TOUR GUIDING

School: ____________________________________________ Date: ____________
1. Provide tourism-related examples for each element in the communication

process;
2. Explain the importance of communication in tour guiding.
Learning Objectives
1. Define communication;
2. Provide tourism-related examples for each element in the communication
process;
3. Identify communication barriers;
4. Identify the purposes of communication in tour guiding; and
5. Explain the importance of communication in tour guiding.
II. Key Concepts

Tour guides spend much of their time interacting with guests.
Communication skills will thus be your main tool if you want to become a tour
guide and successfully relate to your guests. This lesson discusses the process and
purpose of communication for tour guiding.
Communication is the reciprocal sharing of verbal or non-verbal
information following a set of rules.
Communication Process
The process of communication involves a source that uses a channel
to deliver a message to the receiver, and this message produces an effect and
feedback (Black & Bryant 1992, in Flor & Ongkiko 2006). This definition is best
illustrated through Berlo’s Model of Communication:
S M C R E
Feedback
Figure 1. Berlo’s Model of Communication
In this model, the letters SMCRE represent the elements of communication:
Source, Message, Channel, Receiver, and Effect. The Source is where the

information comes from. The message is the information relayed from the source to
the receiver. The channel refers to the tool through which the message is relayed.
The receiver gets the message and executes the effect.
In a typical tour scenario, the source is the tour guide, the message is the
commentary, the channel can be a microphone, the receiver is the tourist, and the
effect is the tourist’s reaction and appreciation. Feedback is also relayed by the
tourist to the tour guide in the form of formal evaluation of the tour guide’s
performance through feedback forms, suggestions on how to improve the tour
guide’s performance, tips or gratuities, and repeat visits.
Communication Barriers
Communication barriers prevent the message from reaching the receiver and
creating the desired effect. They can be classified as (1) physical barriers, or (2)
socio-psychological barriers.
1. Physical barriers – include channel and environment factors. Examples of
channels are microphones, telephones and radios. Environmental factors
include potential disruptions around the source and receiver such as
noise, brightness, and temperature. For instance, if the place is too hot
and bright or if the vendors around are too noisy, tourists may not be
able to understand the tour guide well.
2. Socio-psychological barriers – include differences in pronunciation,

meanings, emotional blocks like stress, and “communicators’ role and
stature within a group” (Flor & Ongkiko 2006).
Tour guides should not perceive communication barriers as problems, but
as “challenges” that can be surmounted. In facing these challenges, tour guides will
learn about other cultures and improve their services in the process.
Purposes of Communication in Tour Guiding

Tour guides relate with the people around them to inform, to clarify, to
promote, to build relationships, and to evaluate the service they provide.
1. To inform
It is the tour guide’s duty to inform the guests of the tour schedule:
where the tour group is going and at what time, what to wear or bring, and
what to expect. The tour guide informs the guests about the tourist spots
and places of interests, their history, and significance.
2. To clarify
Tourists come from the different cultural backgrounds, and as such,
meanings, symbols, and pronunciations may differ and affect
communication. As a tour guide, part of his/her role is to break those
barriers and promote understanding through clarification. Paraphrasing and
repetition are some of the means to ensure that the message is understood.
A bridge remark can also be used to encourage response. Questions on

preference are examples of a bridge remark, such as “Do you like
___________?”.
3. To promote
A tour guide does not only represent oneself but the company and the
country as well. Promotion is necessary to improve the guests’ perspective
and help them plan their next visit, and in the process, help spread the
benefits of tourism as well.
4. To build relationships
As a tour guide, you will not only interact with your guests. It is also
your duty to liaise with tourism suppliers, including your colleagues in the
travel trade. Effective communication helps build lasting interpersonal
relationships with customers, colleagues, and suppliers; this is important to
sustain tourism activities.
5. To evaluate the service
Collecting feedback from guests is important because this will serve
as basis for improving services. There are several ways to get feedback. Aside
from filling out a feedback form, responses may also be gathered simply by
asking questions about the guests’ interests and whether their expectations
are met during and after the tour.
The importance of Communication in Tour Guiding

Knowing the definition of
communication is “not as important as
knowing how communication takes place”
(Flor & Ongkiko 2006). The essential part
of communication is how well the message
is understood and creates the intended
effect. In tourism, the ultimate intended
effect is customer satisfaction. Without
communicating properly to tourists, tour
guides will not be able to deliver the
services well. Tour guides need good
communication skills to describe tourist
attractions, remind tourists of the tour
schedule, coordinate with suppliers, and
perform other duties. Thus, it is important Photo Source: www.travelling-up.com
for tour guides to sharpen their communication skills.

Activity 1: WE are MATCH!

Direction: Match the elements of communication in columns A and B. Write your
answer on a separate sheet of paper.
A B
______1. Request for room reservation A. Effect
______ 2. Telephone B. Source of information
______ 3. Front desk staff C. Receiver of information
______ 4. Caller requesting for room reservation D. Channel
______ 5. Confirmed room reservation E. Message
Activity 2: Read me!

Directions: Read the conversation below. The following dialog will play the part of
Maria, the tour guide, and the other, Anne, the tourist.
Maria: How do you find the tour so far, Anne?

Anne: It’s fun, especially our lunch during the river cruise. The place is beautiful and the food was
great...what do you call those rice cakes again?
Maria: Was it the round one, or the long sticky one?
Anne: The sticky ones…are they both made of rice?
Maria: Yes, the round ones are made of ground rice. They are called “puto”. The sticky ones are boiled in
coconut milk. They are called “suman”. Did you like them?
Anne: Yes! Did you know we have lots of rice and coconuts in our country, too?
Maria: Where are you from again?
Anne: Tanzania. It’s in Africa. It looks pretty much like the Philippines.
Maria: That’s interesting! I’m sure you will like the next place we are going to visit, too. It’s called Balay sa
Humay. “Balay” means house, and “humay” means rice. It’s an interactive museum.
Anne: Oh! I’m excited to see it.
Answer the Guide Questions:

1. Identify bridge remarks in the dialog above that stimulate further
conversation.
________________________________________________________________________
________________________________________________________________________
2. Explain the purpose of the bridge remark/s that you cited.
________________________________________________________________________
________________________________________________________________________

points)
1. Grammar
2. Content

Activity 3: Pick me!
Directions: From the dialog above, pick specific lines that correspond to the
following communication purposes:
Purpose of Communication Example from the Dialog
1. To inform
2. To clarify
3. To promote
4. To build relationship
5. To evaluate
V. Application
Directions:
I – Identify the SMCRE in the following scenario: Mr. Enriquez called the Happy
Hotel to book a standard room for two nights on Monday, November 3. The front
desk staff who received the call took note and confirmed the reservation. (5 points)
1. Source
2. Message
3. Channel
4. Receiver
5. Effect
II – Identify the physical and socio-psychological barriers in this dialog (adopted

from the VUSSC).

(The front desk received a call from a guest, but the guest’s voice was too soft as his
phone was not working properly).
Front Desk: Thank you for calling Pacific Hotel. How may I help you?
Guest: This is Jose Enriquez. I would like to book a room for Mandy.
Front Desk: Sorry, Sir, who is that for?
Guest: Me! I am booking a room for Mandy, the day after Sandy.
Front Desk: Do you mean Monday, the 4th, Sir?
Guest: Yeah, that is correct.
Front Desk: May I know your contact details?
1. What were the physical and socio-psychological barriers in this situation?

2. What strategy did the front desk staff use to address the problem?
3. What could have happened if the front desk staff did not do this?

points)
3. Grammar
4. Content
VI. Assessment
Directions: Answer the question briefly in your activity notebook.
1. What are the elements of communication?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
2. What is the purpose of communication in tour guiding?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

points)
1. Grammar
2. Content
VII. Answer Key
1. E Answers may vary.

2. D
3. C
4. B
5. A
y.
y.
References

Specialization Course
www.travelling-up.com

Quarter 2, Week 3
FORMS OF COMMUNICATION

School: ____________________________________________ Date: ____________
1. Identify the forms of communication.

2. Apply strategies for effective communication.
Learning Objectives
1. Identify the forms of communication;

2. Identify and apply the elements of voice; and
3. Identify and apply strategies for effective communication.
II. Key Concepts

Ariel: But without my voice, how can I …
Ursula: You’ll have your looks, your pretty face.
And don’t underestimate the importance of body language, ha!
- The Little Mermaid
Ariel, the little mermaid, wanted to talk to the human prince. Ursula is
giving her the chance to do so by giving Ariel a pair of feet but Ursula is going to
take Ariel’s voice in exchange! How can Ariel communicate then?
Forms of Communication
The Little Mermaid scenario above refers to two forms of communication:
Verbal and Non-verbal communication. Words are used in verbal communication,
while body language and attitude are used in non-verbal communication.
Elements of the Voice

Using voice, face to face, to deliver a tour guide’s service can be a mixture of
verbal and non-verbal communication, as voice encompasses the following
elements:
1. Volume – loudness or softness of the sound

2. Speed – pace or tempo of delivery
3. Articulation – accept or pronunciation
4. Tone – quality of voice

When tour guides speak, they apply these two forms of communication. They
use voice to provide information and convey meaning through spoken words. They
use their appearance and attitude to lead the group, serve as model, and exude
appropriateness.
Other forms of non-verbal communication in tour guiding include the following:
 Smile
 Facial expressions that show a person’s mood like surprise, puzzlement,
or impatience
 Hand gestures to show direction
Strategies for Effective Communication

Tour guides interact with different kinds of people. Hence, it is important to
develop their communication skills. Such skills could be vastly improved by
applying the following strategies (VUSSC ):
1. Listen. Listening is different from hearing. Hearing refers to how your brain
receives the sounds that your ear catches, while listening is the deliberate
interpretation of these sounds into meanings. Here are some tips for active
listening:
a. When your guests are talking to you, give them your full attention and
stop doing other things. Face them and maintain eye-to-eye contact.
b. Review mentally what you already know about what the guests are
talking about and organize your thoughts accordingly so that you can
respond appropriately.
c. Nod to show that you are listening and verbally confirm what you
have heard.
2. Clarify. If you could not understand what the guest said, clarify by
paraphrasing what the guest said and confirm if your understanding was
correct.
3. Be clear. Use correct language structures, simple sentences, and words that
are not confusing. Work on your pronunciation and voice projection. Ensure
that your commentaries follow a logical sequence.
4. Be consistent. Your action should be consistent with what you are saying.
Do not smoke when you warn that the place is not a place for smoking.
Remove your own shoes when you ask the group to do so.
5. Be confident. Know your tourism product by heart and ensure the accuracy
of your commentaries. Do your research properly prior to the arrival of the
group, and gather information from reliable sources. Be proud of your own
city and country, but do not be arrogant. Do not hesitate to apologize, but
learn from your mistakes and shortcomings.
6. Pay Attention. Some guests may be too polite to say honestly what they
feel. So pay attention to their body language and facial expressions to
understand them better.

7. Be appropriate. Wear appropriate clothes and apply appropriate language
and manners. Learn about the places that you are going to visit as well as
the cultural background of your guests before their arrival.
8. Be open. One of the benefits if being a tour guide is meeting people from
different cultural backgrounds. Keep an open mind and learn from them as
well. Find differences and similarities, and broaden your own perspectives.
9. Attend to complaints with care. As a tour guide, you will also receive a
number of complaints. Here are some tips to handle them: (1) acknowledge
what you heard and the guests’ right to feel and think as they do; (2) confirm
the incident; and (3) provide feedback on action taken.
10.Use proper equipment. If you are using a microphone, ensure that it is

working properly and that you are confident in using it. a microphone helps
tour guides communicate clearly.
Telephone Etiquette
The telephone is an important communication tool. Tour guides will have to
speak with guests and colleagues on the phone at some point in time. Phone
conversations reflect the way we do business. It is therefore essential to have good
telephone manners or telephone etiquette. Here are some tips in handling phone
calls:
1. Attend to the phone promptly, or else another company will take that call
and that client from you. Picking up after the first ring is the best time.
2. Use the “voice with a smile”. Speak clearly. Put a small mirror in front of you
so that you can make sure that you are always smiling while talking on the
phone.
3. Identify your name and company.
4. Use polite words.
5. Use bridge-building language or bridge remark such as “How may I help
you?”
6. Listen to the caller’s mood.
7. Get all possible information on the first call so that calls are attended to
immediately and not transferred from one local number to another.
8. Always take the initiative of picking up a call whenever someone is not
available to attend to it.
9. Never argue with customers.
10.End your conversation with “thank you” and “goodbye.”
Do NOT use the following phrases Do use the following phrases

“Hello… yes?” “Good morning. This is (Name). How
may I help you?
“Sandali lang” (Translated: “Wait”); “Wait “One moment please”, “May I put you on
lang”, “For a while, “Hold on” hold?”
“Sino ‘to?” (Translated: “Who’s this?”); “May I know who’s on the line?”
“Who’s on the line?”
“Yup”; “Yeah” “Yes”
“I’ll see if I can locate him”; :”Nasa CR” “He’s not in his desk right now. Would
you like to leave a message?”
“Babay” “Thank you for calling. Good bye.”
Telephone etiquette also applies when you using mobile phones. Be

courteous even when you are talking to people you already know.

Activity 1: Mark Me!
Direction: Write “✓” for verbal communication or “X” for non-verbal
communication. (5 points)
_____ 1. Wink
_____ 2. Loud greetings.
_____ 3. Scratch on the head.
_____ 4. Whisper, soft but clear.
_____ 5. Smile.
Activity 2: Match Me!

Directions: Match the term in column A with its definition in column B. Write your
answer on a separate sheet of paper.
A B
_____1. Articulation A. loudness or softness of the sound
_____2. Volume B. pace or tempo of delivery
_____3. Tone C. accent of pronunciation
_____4. Paraphrasing D. quality of voice
_____5. Speed E. to clarify

Activity 3: Telephone Convo!
Directions: Ask a friend or family member to participate with you. Read the
following dialogue aloud with your family member as your partner. Video or record
your outputs then send to your teacher’s messenger account or class Group Chat
(GC).
Front desk: Thank you for calling Pacific Hotel. This is (say your name). How may I
help you?
Tour Guide: Hi this is (say your name) from Mabuhay Travel Agency. I would like to
reconfirm our tour group’s reservation.
Front desk: When are they arriving, Sir/Ma’am?
Tour Guide: Tonight at around 8:00 pm.
Front desk: Allow me to check the reservation. Please hold for a moment…(wait a
few seconds). Thank you for waiting. Your reservation for to standard
rooms for an overnight stay is confirmed. One room is under the name
of Mr. Yamamoto. The other is under the name of Mr. Ishida. Both are
smoking rooms.
Tour Guide: Yes, that is correct. Thank you.
Front desk: Is there anything else I can help you with?
Tour Guide: That would be all. Thank you.
This is how the performance will be evaluated:

Average
Criteria Good (3 points) Poor (1 point)
(2 points)
1. Volume The group The voice is Performance was
exceeded average audible. below average.
performance.
2. Tone The group The tone Performance was
exceeded average expresses the below average.
performance. proper mood of
the conversation.
3. Speed The group The conversation Performance was
exceeded average was not too fast below average.
performance. nor too slow.
4. Pronunciation The group The words are Performance was

exceeded average pronounced below average.

V. Application
Directions: Read the statement below and perform the following task.
Prepare a telephone spiel for Happy Travel Agency for picking up a morning
call but the called party is not around. Take a message. This task will also be
evaluated based on the rubrics below.
This is how the performance will be evaluated:

Average
Criteria Good (3 points) Poor (1 point)
(2 points)
1. Volume The group The voice is Performance was
exceeded average audible. below average.
performance.
2. Tone The group The tone Performance was
exceeded average expresses the below average.
performance. proper mood of
the conversation.
3. Speed The group The conversation Performance was
exceeded average was not too fast below average.
performance. nor too slow.
4. Pronunciation The group The words are Performance was

exceeded average pronounced below average.
VI. Assessment
1. What are the major forms of communication?
___________________________________________________________________________
_________________________________________________
2. How would you apply strategies for effective communication?

___________________________________________________________________________
_________________________________________________

points)
1. Grammar
2. Content

VII. Answer Key
1. X 1. C
2. ✓ 2. A
3. X 3. D
4. ✓
4. E
5. X
5. B
VIII. References

Quarter 2, Week 4
THE TOUR GUIDE’S LOGBOOK

School: ____________________________________________ Date: ____________
1. Prepare log book;

2. Organize travel and tour documents.
Learning Objectives
1. Identify the uses and purposes of a logbook;

2. Identify the parts of a driver’s log sheet;
3. Prepare and use a tour guide’s logbook; and
4. Organize travel and tour documents.
II. Key Concepts

One of the important communication tools for internal clients is the tour
guide’s logbook. Internal clients refer to the people within the organizations, such
as the management, the driver, the tour guide, and the tour coordinator, among
others. Tourists also benefit from good internal communication as it results in the
proper coordination of tour arrangements.
The Logbook
To log means to take note of an occurrence in a systematic record. In this
regard, the logbook serves as an important tool for monitoring activities related to a
particular subject. What we take note of depends on the purpose of the logbook.
The logbook usually includes:
1. The date and time of log;
2. The name of the person logging the details; and
3. The activity that happened
For example, security guards at the reception area keep a logbook of the things
happening at the reception area. They log the time, who or what enters or leaves
the building, and sign their name. In this example, the logbook helps monitor
movements of people and goods in the area and it aids in investigation if something
goes amiss. If a logbook is kept properly and professionally, it could provide
valuable data as a reference and evidence.

Drivers keep a logbook, too. Here is an example:
- ------ ---------------------------- ------ --------------
Company Name:_________________________________________________
Vehicle Type: _____________________________________ Vehicle Number: ______________
Time Odometer Kilometers Name Logged by
Date of
Date Start End Start End Traveled Activity of Name Signature
Entry
Driver
Confirmed by:
________________________________
- ------ ---------------------------- ------ --------------

Drivers need to monitor their activities to track their time on the road and
vehicle maintenance checks. These ensure safety in travelling.
In tour guiding, the logbook also serves as an important tool in monitoring
the implementation of tour arrangements, including deviations from the original
plan. In fact, one of the dictionary definitions of the word “log” is the official record
of events during a voyage. Logs must therefore be entered in the logbook as neatly
and as accurately as possible. Here is a sample of a log sheet page in a logbook:
- ------ ---------------------------- ------ --------------

Tour: _________________________________ Number of Participants: ____________
Tour Guide: ___________________________ Tour Manager: _____________________
Driver: ________________________________ Vehicle Number: ___________________
Time
Date Activity Remarks
Start End
Logged by: Checked by:
Name Name
Signature Signature
- ------ ---------------------------- ------ --------------
Formats vary depending on the information needs of the tour company, but
the main data required usually includes the date, time, activity, and tour staff
involved (i.e. name of driver and tour guide). After accomplishing this form, a copy
can also be submitted to the travel agency to serve as the tour guide’s after-activity
report. The report on tour expenses should be attached to the tour guide’s log
sheet. Tour expense report will be discussed in the next lesson.
Another useful log sheet is one used for monitoring luggage. The tour guide
can use the rooming list to monitor the number of luggage per tour participant:
Name of Guests Room Number Number of Luggage

Upon Upon
check-in check-out
1. Mr. Juan dela Cruz 3015 1 2
2. Mr. Robert de Jesus 3024 2 4
Note how the number of luggage changes upon check-out. This can be because of
shopping.
Other Travel and Tour Documents

What are the relevant travel and tour documents that tour guides must
check and prepare for each other?
1. Tour Voucher. The tour voucher is prepared by the tour manager and/or the
reservation staff at the travel agency where the tour guide is assigned. The
tour guide is must get a copy of the voucher from the travel agency prior to
the tour. Tour voucher is a sheet of paper that confirms what the tourist has
paid for. It contains the names of the tourists, the number of tourists in the
group, the details of the tour itinerary that the guests paid for, as well as
accommodation, and transportation details.
2. Rooming List. This should be part of the tour voucher. This list provides the
name of person/s who will occupy each room in a particular hotel, as well as
their check-in and check-out schedule. This should also include special
arrangements, if any (i.e. smoking room, vegetarian meals, children’s needs,
luggage space, etc.)
3. Confirmation letters from suppliers. Prior to the tour, the guide must ensure
that he/she has a copy of confirmation letters from suppliers like hotels,
restaurants, attractions, and transportation companies, if applicable. These
letters must have the contact details of the suppliers and the details of the
reservation.
4. Passport. This is an important personal travel document for tourists

traveling overseas. The passport is required to enter and exit a country. It is
usually needed to check-in at hotels. It also provides duty-free shopping
privileges. Thus, the tour guide must remind tourists to secure their
passports throughout the trip.
5. The tour guide’s logbook and luggage monitoring sheets. Monitoring sheets
like these are important documents that tour guides must pay attention to,
as discussed earlier in this lesson. They help ensure the coordinated and

efficient implementation of the itinerary so that tourists get a good tourism
experience and value for money.

Activity 1: TRUE or FALSE!
Direction: On the blank before each number, write “T” if the statement is true, “F”
is the statement is false. (5 points)
_______1. Verbal communication only refers to oral communication.
_______2. Tour guides only communicate with tourists.
_______3. The company management is also a tour guide’s client.
_______4. A tour guide’s internal clients include drivers.
_______5. A logbook help monitor tour activities.
Activity 2: Guide’s Logbook!

Directions: Prepare a tour guide’s logbook for a half-day morning tour of the
following from A to E.
D. Ancestral House of a C. Museum

National Artist B. City Hall
E. Local handicraft A. Church

showroom

Activity 3: Look for Me!
Look for other formats of tour guide or driver’s logbook from the Internet
and submit a copy to your teacher. Cite the source/s properly.

V. Application
Directions: Prepare a tour guide’s logbook for a half-day morning tour at the
fishing port in this manner: C-A-B-G-F-E-D.
A. Dock for fishing C. Fishing Port

boats Regulatory Office
B. Trader’s Stalls
D. Wet market
G. Ice Plant E. Trucking
F. Canning facilities
VI. Assessment
1. What is the logbook’s function?
___________________________________________________________________________
_________________________________________________
2. Why is it important to bring travel and tour documents when traveling?

___________________________________________________________________________
_________________________________________________

points)
1. Grammar
2. Content

VII. Answer Key
6. Answer may vary. 1. T

7. B 2. T
8. D 3. T
9. D 4. N
10. D 5. N
Activity 3
Answers may vary.
VIII. References


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11

FOR CARAGA REGION USE ONLY

Development Team of the Learners’ Activity Sheets

Writer: MA. LURINA A. LONGAKIT

Division Validators: EDELIZA F. SEGUIS

Developer: Ma. Lurina A. Longakit

Name of the Learner: ______________________________ Section: ____________

1. Deliver tour commentaries;

1. State some useful tips in delivering commentaries;

II. Key Concepts

Developer: Ma. Lurina A. Longakit

Types of Guides for a Walking Tour

Difference Between a Walking Tour and a Bus Tour

Bus Tour Commentaries

Developer: Ma. Lurina A. Longakit

Developer: Ma. Lurina A. Longakit

B. Direction: Identify the five parts of a commentary: Write your answer on a

IV. Independent Practice

Developer: Ma. Lurina A. Longakit

This is how your work will be evaluated:

Developer: Ma. Lurina A. Longakit

Direction: Answer the questions briefly in your activity notebook.

This is how your work will be evaluated:

Developer: Ma. Lurina A. Longakit

1. T Answers may vary.

Answers may vary.

Answers may vary.

Answers may vary.

Romero, Eloisa A (2016) Local Guiding Services, First Edition

TVL – Home Economics – 11

Name of the Learner: ______________________________ Section: ____________

1. Provide tourism-related examples for each element in the communication

II. Key Concepts

Developer: Ma. Lurina A. Longakit

2. Socio-psychological barriers – include differences in pronunciation,

Purposes of Communication in Tour Guiding

Developer: Ma. Lurina A. Longakit

The importance of Communication in Tour Guiding

III. Guided Practice

Developer: Ma. Lurina A. Longakit

Activity 2: Read me!

Maria: How do you find the tour so far, Anne?

Answer the Guide Questions:

Developer: Ma. Lurina A. Longakit

IV. Independent Practice

II – Identify the physical and socio-psychological barriers in this dialog (adopted

Developer: Ma. Lurina A. Longakit

1. What were the physical and socio-psychological barriers in this situation?

This is how your work will be evaluated:

2. What is the purpose of communication in tour guiding?

This is how your work will be evaluated:

Developer: Ma. Lurina A. Longakit

VII. Answer Key

1. E Answers may vary.

K to 12 Basic Education Program TLE: Local Guiding Services CG

Developer: Ma. Lurina A. Longakit

Name of the Learner: ______________________________ Section: ____________

1. Identify the forms of communication.

1. Identify the forms of communication;

Name of the Learner: __________________ Section:

Name of the Learner: __________________ Section:

Name of the Learner: __________________ Section:

Name of the Learner: __________________ Section: