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    Karim Bouadi

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    gulnar mamedova
    Karim Bouadi is a Moroccan male born in 1993 with work experience in customer service roles in Turkey and Qatar. His most recent roles include working as a medical call center consultant for hair transplant clinics in Istanbul, Turkey, where he dealt with international customers, answered inquiries, and provided customer service. He also has experience working as a customer experience representative for metro systems in Doha, Qatar, and has held other roles in automotive wiring, restaurant management, and sales in Morocco.

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    Karim Bouadi

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    gulnar mamedova
    55 views3 pages
    Karim Bouadi is a Moroccan male born in 1993 with work experience in customer service roles in Turkey and Qatar. His most recent roles include working as a medical call center consultant for hair transplant clinics in Istanbul, Turkey, where he dealt with international customers, answered inquiries, and provided customer service. He also has experience working as a customer experience representative for metro systems in Doha, Qatar, and has held other roles in automotive wiring, restaurant management, and sales in Morocco.

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    Karim Bouadi is a Moroccan male born in 1993 with work experience in customer service roles in Turkey and Qatar. His most recent roles include working as a medical call center consultant for hair transplant clinics in Istanbul, Turkey, where he dealt with international customers, answered inquiries, and provided customer service. He also has experience working as a customer experience representative for metro systems in Doha, Qatar, and has held other roles in automotive wiring, restaurant management, and sales in Morocco.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    55 views3 pages

    Karim Bouadi

    Uploaded by

    gulnar mamedova
    Karim Bouadi is a Moroccan male born in 1993 with work experience in customer service roles in Turkey and Qatar. His most recent roles include working as a medical call center consultant for hair transplant clinics in Istanbul, Turkey, where he dealt with international customers, answered inquiries, and provided customer service. He also has experience working as a customer experience representative for metro systems in Doha, Qatar, and has held other roles in automotive wiring, restaurant management, and sales in Morocco.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Karim Bouadi

    Date of birth: 16/04/1993 Nationality: Moroccan Gender: Male

    (+90) 5395587584 [email protected]

    http://linkedin.com/in/karim-bouadi-65457619a Istanbul, Turkey

    WORK EXPERIENCE

    02/03/2021 – 15/10/2021 – Istanbul, Turkey


    MEDICAL CALL CENTER CONSULTANT – LONG HAIR CENTER

    ◦ Dealing with customers mainly from Middle East, Africa, Europe, North America, Asia countries.
    ◦ Answering phones from international customers professionally and responding to customer
    inquiries and complaints.
    ◦ Sending quotes to interested potential customers via mail, whatsapp, facebook and website live chat
    achieving high activity targets
    ◦ Provide world-class customer service and immediate resolution to inquiries.
    ◦ Handling and resolving customer complaints regarding product sales to customer service problems.
    ◦ Completing call notes and call reports as necessary and updating them in the CRM.
    ◦ Manage all assigned project work in a timely manner.
    ◦ Handle appointment booking and hotel reservations.

    01/12/2020 – 28/02/2021 – Istanbul , Turkey


    MEDICAL CALL CENTER CONSULTANT – PROMED HAIR CLINIC

    ◦ Calling and answering customers inquires via phone, WhatsApp and email
    ◦ Sending quotes to interested potential customers via CRM system (web/app CRM)
    ◦ Achieving high activity targets
    ◦ Customer service.

    01/09/2018 – 28/02/2020
    CUSTOMER EXPERIENCE REPRESENTATIVE – DOHA METRO & LUSAIL TRAM

    ◦ Sell tickets to customers during revenue service;


    ◦ Handle cash following with strict adherence to the related guidelines;
    ◦ Manage customer enquiries;
    ◦ Record and act on customer feedback and complaints;
    ◦ Ensure customer safety at the station;
    ◦ Ensure seamless travel for customers that is safe, reliable, efficient and comfortable;
    ◦ Report all faulty equipment or damaged facilities to the Station Master;
    ◦ Report and handover any lost and found items;
    ◦ Promote quality customer service and assistance;
    ◦ Assist with the evacuation of customers during emergency situations;
    ◦ Observe and comply with codes, policies, agreements, rules and regulations applicable to the station
    enviroment;
    ◦ Intervene and follow instructions when asked to do so by the Station Master.
    Doha, Qatar

    2016 – 2017
    CAR WIRING OPERATOR – KROMBERG AND SCHUBERT BRANCH

    ◦ Operator of wires for Volkswagen model TDI


    ◦ Operator of wires for Volkswagen model Polo
    Kenitra, Morocco
    2011 – 2012
    RESTAURANT MANAGER – “POULET RAZANE” RESTAURANT

    ◦ Responsible for day to day, restaurant operations;


    ◦ Committed to safety, including adherence to food safety regulations, hygiene and cleanliness
    ◦ Deal with guest concerns or complaints immediately
    ◦ Develops and maintains positive relationships with guest and staff
    Agadir, Morocco

    2010 – 2011
    SALESMAN – SOUK EL HAÀD

    Preparation and sale for argan oil


    Agadir, Morocco

    2009 – 2010
    SALES SUPERVISOR – TAJ MAHAL BEAUTY SHOP

    Handling cash and reconciliation of the staff


    Agadir, Morocco

    EDUCATION AND TRAINING

    2014 – 2016 – Agadir, Morocco


    METAL CONSTRUCTION TECHNICIAN – Applied Technology Institute Taddart

    2013 – 2014 – Agadir, Morocco


    BACCALAUREATE LEVEL IN PHYSICAL SCIENCE – High School AL AMAL

    LANGUAGE SKILLS

    Mother tongue(s): ARABIC

    Other language(s):

    UNDERSTANDING SPEAKING WRITING


    Spoken Spoken
    Listening Reading
    production interaction
    FRENCH C2 C1 B1 B1 B1

    ENGLISH C2 C2 C2 C2 C2

    Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
    COMMUNICATION AND INTERPERSONAL SKILLS

    Communication and interpersonal skills

    ◦ Friendlines
    ◦ Presentations
    ◦ Counseling
    ◦ Active Listening
    ◦ Nonverbal Communication
    ◦ Verbal Communications
    ◦ Confidence
    ◦ Public Speaking
    ◦ Constructive Feedback
    ◦ Clarity
    ◦ Empathy

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