Hands-On Training Guide

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Hands-On Training
1. Connecting to the UCM
a. Checking the IP on the LCD
i. Changing to Static IP for UCM6300 Series
b. Accessing the WebGUI of the UCM
c. Changing the IP Address via WebGUI
i. Route, Switch, and Dual Mode
ii. DHCP Server
iii. Changing the IP Address of WAN and LAN Port
2. Dashboard
3. System Information
4. Analog Trunk Basic Setup
a. Disabling Extension Range
b. Creating Extensions
c. Creating Analog Trunk
d. Outbound Route
i. How the Pattern works
ii. Privilege/Permission
iii. How Strip function works
iv. How Prepend function works
e. Inbound Route
5. Registering Extensions in IP Phones and Softphone Application
a. IP Phones
b. Softphone (Wave or MicroSIP)
c. Test Calls (Local and Outbound)
6. Call Features
a. Ring Group
b. Call Queue
c. Paging / Intercom
d. Pickup Group
e. Speed Dial
f. IVR
7. CDR
8. Maintenance
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No. 9 Pinagmisahan Street, Summerville, [email protected] +63 2 8535-7502
Barangay Dela Paz, Antipolo City, Rizal www.alloy.com.ph
1870 Metro Manila, Philippines
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CONNECTING TO THE UCM
1. Check the IP Address on the device itself.

a) UCM6510, UCM6200, and UCM6100 Series
These models are in Router Mode by default and already has the IP Address 192.168.2.1. It
also functions as a DHCP server.
 To check the IP Address, Click the OK Button > Using the Arrow Button, browse to
Network Info > LAN IP
b) UCM6300 Series
The device is on DHCP mode by default. If you have a DHCP server in your network, you
can just check the IP Address of the UCM by Clicking the Settings Button and look for the
LAN IP.
 If you don’t have a DHCP server in your network, then you have to change the LAN into
Static.
 To change to static, go to Settings > Network Menu > LAN Mode > Static
 After changing the IP into Static, the default IP will be 192.168.0160. You may also check
this by Clicking the Settings Button and look for the LAN IP.
2. Make sure that your Laptop/PC is in the same network segment as the UCM.
If there is no DHCP Server enabled, you’ll have to configure the Static IP Address of your
Laptop/PC.
You may check the connectivity using PING in command prompt.
3. Open your Web Browser and type in https://(ip address of the UCM):8089
Examples: https://192.168.2.1:8089
https://192.168.0.160:8089
4. The Username is admin

The Password is either admin or the unique password located on the sticker at the back of
the device

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CHANGING THE IP ADDRESS VIA WEBGUI
The UCM Series has 3 Network Modes
1. Route Mode
When the UCM630X has the method set to Route in network settings, WAN port interface
is used for uplink connection and LAN port interface is used as a router. The DHCP Server
for the LAN Port will also be available.
2. Switch Mode
Both the LAN and WAN Ports of the UCM will have the same IP Address.
For example, WAN port interface is used for uplink connection; LAN port interface is used
as a room for direct PC connection.
3. Dual Mode
Both WAN port and LAN port are used for the uplink connection. Users will need to assign
LAN 1 or LAN 2 as the default interface in option “Default Interface” and configure
“Gateway IP” if static IP is used for this interface.

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For our Training, we will use the Route Mode so that the UCM can function as the DHCP Server.
To Change the Settings

1. Go to System Settings > Network Settings > Basic Settings > IPv4 Address
2. Choose Route Mode as the Method
3. Change the WAN IP based on the assigned IP Address (192.168.0.0/24) Network

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4. Change the LAN IP as instructed (192.168.2.1/24)
5. The DHCP Server is enabled by default. You may change the details like the DNS Servers, DHCP
Pool, Default Gateway, etc.
6. Click Save and Restart the device to apply changes.

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ANALOG TRUNK BASIC SETUP
Extension Range
By default, the UCM Series has a User Extension Range of 1000-6299 which means users
can only use Extension / Local numbers that are within the range. If users want to use
Extension numbers that are outside the range, they can either change the extension range or
disable the extension range.
1. You can do this by going to PBX Settings > General Settings > General Settings
2. Check the checkbox as shown in the image below.
3. Click Save and Apply Changes

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Extension Creation
Single Extension Creation
1. Navigate to Extension / Trunk > Extensions.

2. Click on “Add”
3. Choose “SIP Extension” in Select Extension Type
4. Choose “Single” as Select Add Method.
5. By default, the UCM will automatically fill in the details. But you may change the details
based on your deployment. The highlighted details are usually changed/filled up depending
on your preference.
6. Click Save then Apply Changes.

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Batch Extension Creation
1. Navigate to Extension / Trunk > Extensions.

2. Click on “Add” button.
3. Choose “SIP Extension” in Select Extension Type
4. Choose “Batch” as Select Add Method.
5. At the “Batch Add SIP Extensions” dialog, the user can specify the “Extension” and the
number of extensions to generate by setting the “Create Number”.
6. You may leave the SIP/IAX Password as the default “r” and the UCM will generate unique
password for each extension or your may input a password that will be set on the batch
created extensions.
7. Click “Save” button to have the UCM6XXX series generate the extensions.
8. Next, a prompt will appear asking “Are you sure you want to create users: 1001, 1002,
1003, 1004 1005”. Click “OK”.

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Creating Analog Trunk
1. Go to Extension / Trunk > Analog Trunks

2. Click “Add”.
3. Select which FXO port to use by checking the box.
4. Input the “Trunk Name”
5. Change Caller ID Scheme to “Auto”. Depending on the provider, users can select other
schemes.
6. Change “Tone Country” is set to “The Philippines”
7. Click “Save” and then click on “Apply Changes” at the top.

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CALL ROUTES
Creating Outbound Route
1. Go to Extension / Trunk > Outbound Routes

2. Click “Add”.
3. Input the “Outbound Rule Name”.
4. Create a dial Pattern for 8-digit dialing.
Note: You may input multiple patterns.

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5. Set “Privilege Level”.
a) Internal – The lowest level. This is the default level

b) Local
c) National
d) International – The highest level.
Please note that these levels are for classification purpose only and don’t reflect any
permission on real call service type (as local, long-distance calls …) which you need to
check with your service provider.
This "Permission/Privilege" option restricts whether this extension could be used to make
desired outgoing calls.
The extension needs to be assigned with higher level (or equal level) permission/privilege
compared to the outbound rule's privilege in order to make outbound calls with that rule.

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6. Choose which “Trunk” to use
7. Click “Save” and then click on “Apply Changes” at the top.
Strip Function
Strip allows the user to specify the number of digits that will be stripped from the beginning of
the dialed string before the call is placed via the selected trunk.
1. Scenario 1: “Dial 9 first to call outside”
Pattern: _9xxxxxxxx
Strip: 1
2. Scenario 2: “Dial 87 to call Globe Mobile or Landline using Globe Trunk”

Pattern: _87xxxxxxxxxxx
_87xxxxxxxx
Strip: 2
3. Scenario 3: “Dial 898 to call Smart Mobile using Smart Trunk”

Strip: 3

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Prepend Function
Prepend specifies the digits to be prepended or added before the call is placed via the trunk.
Those digits will be prepended after the dialing number is stripped.
1. Scenario 1: “Trunk requires 02 for landline calls”

Pattern: _xxxxxxxx
Prepend: 02
2. Scenario 2: “FXO Gateway requires 992 to specifically use Analog Trunk #2”
Pattern: _xxxxxxxx
Prepend: 992
3. Scenario 3: “FXO Gateway requires 993 to specifically use Analog Trunk #3”
Prepend: 993

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Creating Inbound Route
1. Go to Extension/Trunk > Inbound Routes

2. Click on “Add”.
3. For “Trunks”, select the Trunk that has been configured.
4. (Optional) Input an “Inbound Route Name”
5. For Analog Trunk, the Pattern will not be editable.
For VoIP Trunk, you may use the Pattern “_x.” to allow all calls.
6. Click the dropdown box for “Default Destination”.
You’ll see multiple options like Extension, IVR, Ring Group, Queues, etc.
But since we’ve only configured Extensions, select one of the extensions that you created.
7. Click “Save” and “Apply Changes”

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REGISTERING EXTENSIONS IN IP PHONES
Accessing the WebGUI of the IP Phone
1. Check the IP Address of the IP Phone by pressing the Arrow Up Button and look for IPv4.
2. Input the IP Address in a new tab in your Browser.
3. Username is admin
4. Unique Password is on the back sticker of the IP Phone.
It will also pop up in the IP Phone’s LCD when you type in the username.
Getting the details needed from SIP Account / Extension
1. Go back to the UCM’s WebGUI.

2. Go to Extensions/Trunks > Extensions > Choose which extension to register in the IP phone
and click the
3. Get the following details as shown in the image below.

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Configuring the SIP Account / Extension in the IP Phone
1. Go back to the IP Phone’s WebGUI.

2. Go to Accounts > Accounts > Account 1.
3. Input the following details as shown in the image below

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CALL FEATURES
Ring Group
1. Go to Call Features > Ring Groups

2. Click “Add”
3. Input a “Ring Group Name”
4. Choose the “Extensions to Include” by checking the box and clicking the “Arrow Right
Button”.
5. Choose the “Ring Strategy”
6. Click “Save” and “Apply Changes”.

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Call Queue
1. Go to Call Features > Call Queue.

2. Click on “Add” to create a new call queue.
3. Specify the call queue extension number under Extension field.
4. Define a name for this call queue.
5. Choose the Call Queue Strategy under Strategy.
6. (Optional) You may also enable a Welcome Prompt and upload your custom prompt that will
play whenever a call is routed to the Call Queue
7. Go to “Agents” tab to select available agents to receive calls.

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8. (Optional) You may also Enable the Virtual Queue, Position Announcement, Wait Time
Announcement, and Elect a Queue Chairman by going to the Advanced Settings Tab.
9. When done, Click “Save” and “Apply Changes”.

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Paging / Intercom
1. Go to Call Features > Paging/Intercom.

2. Click “Add”
3. Input “Name”
4. Choose the “Type” (2-Way Intercom, 1-Way Paging)
5. Input an “Extension Number” for the Paging/Intercom Group.
6. (Optional) You may upload a Custom prompt to play before the Intercom/Paging starts.
7. Choose the “Members”
8. Choose Extensions that can initiate Intercom/Paging on this Group by choosing Extensions in
the Whitelist.

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Pickup Group
1. Go to Call Features > Pickup Group

2. Input “Name”
3. Choose the Members of the Pickup Group
5. Members of the Group can now Pickup Calls from each other by Dialing the Feature Code *8

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Speed Dial
1. Go to Call Features > Speed Dial

2. Click “Add”
3. Check “Enable Destination”
4. Enter the Speed Dial Extension or Number (You may use 1-4 Digit Numbers)
5. Choose the “Default Destination”
6. Choose the “Specific Destination” from the Chosen Destination

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IVR (Interactive Voice Response)
1. Go to Call Features > IVR

2. Click “Add"
3. Input “Name”
4. By Default, “Extension” in Dial Other Extensions is Checked.
This option allows callers to Directly Dial the Extension Number while in IVR.
Example Application: “If you know the Local Number, please dial it now”
5. Upload your “Prompts”

You can Manually Record it, or Try using Text-To-Speech.
If your audio file is not accepted by the UCM. Try to convert it through g711.org

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6. Go to “Key Pressing Events” Tab
7. Choose an “Option” per Keypad Button
8. Choose “Destination”

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ALLOYCP TRADING

Office / Warehouse Email Telephone Numbers

1. Check the IP Address on the device itself.

4. The Username is admin

Office / Warehouse Email Telephone Numbers

The UCM Series has 3 Network Modes

Office / Warehouse Email Telephone Numbers

To Change the Settings

3. Change the WAN IP based on the assigned IP Address (192.168.0.0/24) Network

Office / Warehouse Email Telephone Numbers

6. Click Save and Restart the device to apply changes.

Office / Warehouse Email Telephone Numbers

Office / Warehouse Email Telephone Numbers

Single Extension Creation

1. Navigate to Extension / Trunk > Extensions.

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1. Navigate to Extension / Trunk > Extensions.

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1. Go to Extension / Trunk > Analog Trunks

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Creating Outbound Route

1. Go to Extension / Trunk > Outbound Routes

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a) Internal – The lowest level. This is the default level

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2. Scenario 2: “Dial 87 to call Globe Mobile or Landline using Globe Trunk”

3. Scenario 3: “Dial 898 to call Smart Mobile using Smart Trunk”

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1. Scenario 1: “Trunk requires 02 for landline calls”

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1. Go to Extension/Trunk > Inbound Routes

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Accessing the WebGUI of the IP Phone

Getting the details needed from SIP Account / Extension

1. Go back to the UCM’s WebGUI.

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1. Go back to the IP Phone’s WebGUI.

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1. Go to Call Features > Ring Groups

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1. Go to Call Features > Call Queue.

7. Go to “Agents” tab to select available agents to receive calls.

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9. When done, Click “Save” and “Apply Changes”.

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1. Go to Call Features > Paging/Intercom.

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1. Go to Call Features > Pickup Group

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1. Go to Call Features > Speed Dial

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1. Go to Call Features > IVR

5. Upload your “Prompts”

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Office / Warehouse Email Telephone Numbers

Please Follow Our Social Media Accounts

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