SCMH 3.11.4 MSA Case Studies Rev New Dated 21MAR2018
SCMH 3.11.4 MSA Case Studies Rev New Dated 21MAR2018
SCMH 3.11.4 MSA Case Studies Rev New Dated 21MAR2018
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Introduction
This document is a follow up document to the Measurement System Analysis Process Flow
document. This document contains a group of case studies depicting MSA examples as well as
analysis and conclusions that were made to reduce measurement system variation for improving
product quality. These case studies follow the process flow diagram below that is from the
Measurement System Analysis Process Flow document.
From this document, you will be able to obtain a basic understanding of conducting an MSA on a
measurement system.
Multiple situations may exist where an MSA needs to be conducted and it is the company’s
responsibility to work with their customer’s and determine an acceptable method to use. Multiple
documents and systems are available that will assist in this process.
• Mechanical (Micrometer)
• Attribute MSA (Visual Inspection)
• Attribute MSA (Go/No-Go Gage)
• Electrical device (Multi-meter)
• Software controlled device (Coordinate Measuring Machine)
For additional case studies see SAE AS13003 Measurement Systems Analysis Requirements
for the Aero Engine Supply Chain
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Input
- Part feature &Tolerance
- Method/systems
-Calibrated gages
- Trained operators
- Suitable environment
-
2
Determine that the
gage(s) has the
appropriate
resolution for the
feature and
tolerance
3
Perform measument
uncertanty of the
gage(s)
Yes
4
Does the gage meet
the criteria for A
Yes
- Accuracy
-Linearity
-Stability
No
4A
Is there another
gage available that
meets the criteria
No
4B
Take action as
appropriate
Return to Start
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Is there a same or 6
EOP
similar measurement Yes Is the measurement Yes
(End of process)
system? system stable?
No
7
Determine the
sources of variation
No
that may affect the
measurement
system
7A
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Is your measurement
Yes Perform an analysis
system dependent on
of your software
software?
No
7B 10
Is the measurement Develop and
equipment the primary No perform a gage R&R
source of variation in the to evaluate sources
system? of variation
Yes
9
Perform
measurement
B
uncertanty analysis
on the system
(Made up of
multiple gages)
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Verify and
document that the
elements of the
MSA have been
evaluated
11A
Has critera for
Yes End of process
elements been
met?
No
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Take action as
appropriate
Return to start
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This case study will use a micrometer to measure the diameter of a cylinder.
From this case study, you will be able to obtain a basic understanding of conducting an MSA on a
measurement system where a mechanical instrument is used to take a measurement.
Multiple situations may exist where an MSA needs to be conducted and it is the company’s
responsibility to work with their customer’s and determine an acceptable method to use. Multiple
documents and systems are available that will assist in this process.
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Gather inputs:
For this case study, we will be specifically looking at the cylinder diameter.
Gage determination:
There are four measurement instruments available to choose from in the current gage inventory.
When selecting the appropriate resolution of a gage it is recommended that the resolution of the gage
be 10 times more resolution than the tolerance. i.e. If the range of the tolerance is 0.01 inch; the
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Does the gage meet
the criteria for
- Accuracy
-Linearity
-Stability
Gage criteria:
• The tolerance of the part diameter is ±0.005 inches so the accuracy of the gage should be 4
• For linearity, it is recommended to select a gage where the measurement taken is in the
mid-range of the gage. In this case, we need an instrument with a range of 0-1 inches to
• It is recommended that the stability be at least 10 times better than the accuracy. The stability
With a new instrument, the manufacturer’s calibration documentation should describe the
For this case study the 0-1 inch micrometer was selected.
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Determine the
sources of variation
that may affect the
measurement
system
Sources of variation:
Determine what the possible sources of variation are with this measurement system. A fish bone
chart is a good tool to list the possible sources of variation. With this case study, it has been
determined that the operator and the environment are the primary sources of variation. With this
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Develop and
perform a gage R&R
to evaluate sources
of variation
A gage R&R process is started by obtaining parts, using a trained operator, a gage to take the
• Parts – Recommend 10 parts with a minimum of 5. Parts should span the normal process
variation. Identify and label each part for recording on the template
• Trained operator – All operators that are part of the measurement process with a minimum of
2 operators. The operators should have basic knowledge and skill in measurement
• Template to record data – record each measurement of each part by each operator
each part
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Once the data has been obtained it needs to be analyzed. In this case study a statistical software
package was used to analyze the data. Following is a chart showing the results of the analysis:
From this analysis, it can be observed that there is a difference between the operators’
measurements.
• Determine which operator was more consistent (Observe techniques,; use a master part with
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Take action as
appropriate
Take Action:
After the analysis and investigation, an action plan can be made to address variation between the
• Training
• Improve skills
• Improve ergonomics
After the implementation of the action plan re-evaluate the element(s) where a change was
introduced. In this case study, the gage R&R would need to be conducted again.
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This case study will use visual inspection to evaluate the cylinder for blemishes.
From this case study, you will be able to obtain a basic understanding of conducting an MSA on a
measurement system where attribute data is used to make a decision.
Multiple situations may exist where an MSA needs to be conducted and it is the company’s
responsibility to work with their customer’s and determine an acceptable method to use. Multiple
documents and systems are available that will assist in this process.
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dents. We will use the same cylinder from the first case study.
Gather inputs:
7
Determine the
sources of variation
that may affect the
measurement
system
Sources of Variation:
Determine what the possible sources of variation are with this measurement system. A fish bone
diagram is a tool that can be used to list the possible sources of variation. With this case study, it has
been determined that the operator and the environment are the primary sources of variation. The
measurement method was reviewed for controls to minimize these sources of variation.
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(With an attribute study, an attribute agreement analysis is typically referred to as an Attribute gage R&R)
A gage R&R process is developed by obtaining parts, using trained operators, and having a template
to record data:
• Parts – Obtain 30 samples with a mix of known 50% pass, 50% fail. For each group of pass/fail
at least 25% of the group should be borderline. The borderline samples will help determine the
• Trained operator – All operators that are part of the measurement process with a minimum of
o As attribute studies typically don’t have a calibrated gage (per NIST standards) a
“known” result must be determined for each sample by a recognized expert or by team
consensus.
• Template to record data – record each measurement of each part by each operator.
each part.
o Once these have been determined and taken into consideration an attribute agreement
analysis is conducted.
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Attribute Legend5 (used in computations) NAME: IAQG
1 Pass PRODUCT: Cylinder All operators
As seen in the chart above, as indicated by the red highlight, the operators consistently deviated to
the “known” attribute. Upon reviewing sample numbers 7, 13, and 23 it was determined that the visual
standard was insufficient for the operators to distinguish pass from fail.
In conclusion: The visual standard was updated to include examples that better represent the three
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70.0%
% Efficiency
60.0% 60.0%
50.0% 50.0%
40.0% 40.0%
30.0% 30.0%
20.0% 20.0%
10.0% 10.0%
0.0% 0.0%
Operator #1 Operator #2 Operator #3 Operator #1 Operator #2 Operator #3
Notes
(1) Operator agrees with him/herself on both trials
(2) Operator agrees on both trials with the known standard
(3) All operators agreed within and between themselves
(4) All operators agreed within & between themselves AND agreed with the known standard
By looking at the statistical report, the false negative and false positive data can be observed. In this
case, you can see that the operators were biased toward accepting non-conforming parts, which
could pose a significant risk to the customer. Typical reporting for the attribute analysis would be the
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Scores thresholds may range from 90-100% and be considered acceptable. The actual acceptable
The Kappa statistic is a more robust measure than the agreement analysis used above, since Kappa
takes into account the possibility of the agreement occurring by chance. Statistical software
programs can be used to calculate Kappa statistics. Here is an example using our data above.
In conclusion, all appraisers agreed with themselves every time achieving a perfect Kappa score of
1.0.
In conclusion, Michael’s slightly lower Kappa score of 0.73 is attributed to his assessment
disagreeing with the “known” attribute one additional time compared with the other assessors.
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In conclusion, the Kappa statistic shows that there is strong likelihood of agreement between all
In conclusion, the overall Kappa statistics of 0.776 falls short of the typical minimum requirement for
Kappa of 0.8.
Either agreement analysis or Kappa statistics draw the same conclusion that the measurement
system has issues with discriminating Pass/Fail parts versus a “known” attribute. Once the visual
standard was updated, the complete MSA was re-run and the Screen % Effective Score was at 100%
The above case study illustrates the most common use of Attribute Agreement analysis using binary
(Pass/Fail) data. The same approach applies for Nominal (distinct categories, i.e. colors) and Ordinal
(ordered scales, i.e. poor, fair, good, and excellent) measures. Statistical software programs are
typically used to set up and evaluate the results which will include an agreement analysis percentage
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Documentation:
This process is documented by the data taken from the attribute agreement analysis.
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Take action as
appropriate
Take Action:
From the above data it has been determined that the operators are consistent,; however the
understanding of the standard is not clear. The standard will be clarified as a long term solution to
ensure adherence to the standard. In order to clarify the standard, further operator training will be
provided. Part magnification and better lighting conditions should be considered to reduce variation.
The attribute agreement analysis should be run again to verify the actions taken were successful.
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This case study will use ring gages to evaluate the diameter of a cylinder.
From this case study, you will be able to obtain a basic understanding of conducting an MSA on a
measurement system where attribute data is used to make a decision.
Multiple situations may exist where an MSA needs to be conducted and it the company’s
responsibility to work with their customer’s and determine an acceptable method to use. Multiple
documents and systems are available that will assist in this process.
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study. In this case study the manufacturer wants to use an in-process check of the cylinder thickness
Gather inputs:
7
Determine the
sources of variation
that may affect the
measurement
system
Sources of Variation:
Determine what the possible sources of variation are with this measurement system. A fish bone
diagram is a tool that can be used to list the possible sources of variation. With this case study, it has
been determined that the operator, the environment, and technique are the primary sources of
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Develop and
perform a gage R&R
to evaluate sources
of variation
(With an attribute study, an attribute agreement analysis is typically referred to an Attribute gage R&R)
A gage R&R process is developed by obtaining parts, using trained operators, and having a template
to record data:
• Parts – Obtain 30 samples with a mix of known 50% pass, 50% fail. For each group of pass/fail
at least 25% of the group should be borderline. The borderline samples will help determine the
true effectiveness of the measurement system. Given that the tolerance is 0.495 – 0.505,
borderline samples should be close to the upper and lower specification limits.
Borderline samples
• Trained operator – All operators that are part of the measurement process with a minimum of
• Calibration/known population.
o When using an attribute gage on a variable tolerance, there first must be a verified
measurement system. For this attribute agreement study, we will use the results from
the first case study (0-1 inch micrometer) and assume changes were made to reduce
the measurement system variation to an acceptable level. Using the 0-1 inch
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• Template to record data – record each measurement of each part by each operator.
each part.
o Once these have been determined and taken into consideration an attribute agreement
analysis is conducted.
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Attribute Legend5 (used in computations) NAME: IAQG
1 Pass PRODUCT: Cylinder All operators
As seen in the chart above, as indicated by the red highlight, some operators consistently deviated to
the known standard. Upon reviewing sample numbers 8, 19, and 29 it was determined that the
borderline samples were difficult to distinguish. The operator technique caused the ring to bind up
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70.0%
% Efficiency
60.0% 60.0%
50.0% 50.0%
40.0% 40.0%
30.0% 30.0%
20.0% 20.0%
10.0% 10.0%
0.0% 0.0%
Operator #1 Operator #2 Operator #3 Operator #1 Operator #2 Operator #3
Notes
(1) Operator agrees with him/herself on both trials
(2) Operator agrees on both trials with the known standard
(3) All operators agreed within and between themselves
(4) All operators agreed within & between themselves AND agreed with the known standard
By looking at the statistical report, the false negative and false positive data can be observed. In this
case, you can see that the operators were biased toward rejecting conforming parts. Typical reporting
for the attribute analysis would be the Screen % Effective Score vs Attribute of 80%, as seen
highlighted in red above. Further analysis with a statistical software package yielded a Kappa score of
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Documentation
This process is documented by the data taken from the attribute agreement analysis.
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Take action as
appropriate
Take Action:
From the above data it has been determined that the operator method caused the rejection of
conforming parts. The method that the first operator was using was documented as standard work for
the measurement process and implemented across all operators in the process.
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From this case study, you will be able to obtain a basic understanding of conducting an MSA on a
measurement system where an electrical measurement is made with multiple instruments.
Multiple situations may exist where an MSA needs to be conducted and it the company’s
responsibility to work with their customer’s and determine an acceptable method to use. Multiple
documents and systems are available that will assist in this process.
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Gather inputs:
The part feature being measured is 5 Amps DC with a specification of ±20 milliamps.
3.) Measure voltage drop across a thermally stabilized shunt with a multi-meter
Gage determination:
Without performing an uncertainty analysis, it is unknown at this point if the resolution and tolerance
is sufficient for the measurement. A multi-meter will be used and a decision will be made at the end if
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Does the gage meet
the criteria for
- Accuracy
-Linearity
-Stability
Gage criteria:
With an uncertainty of ±0.0059 Amps dc, this results in a Test Uncertainty Ratio of approximately
3.3:1. With a risk requirement of 2% Probability of False Accept, this Test Uncertainty Ratio does not
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An alternate method will now be chosen to make the measurement. Measure voltage drop across a
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Does the gage meet
the criteria for
- Accuracy
-Linearity
-Stability
Gage criteria:
With an uncertainty of ±0.00071 Amps dc, this results in a Test Uncertainty Ratio of approximately
28:1. With a risk requirement of 2% Probability of False Accept, this Test Uncertainty Ratio is
7
Determine the
sources of variation
that may affect the
measurement
system
Sources of Variation:
In the uncertainty analysis above, all sources of variation, such as multi-meter, shunt, human factors
Documentation:
This process was documented by the data taken from the uncertainty analysis.
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With this case study the concentricity of the internal diameter to the external diameter will be checked
using a CMM.
From this case study, you will be able to obtain a basic understanding of conducting an MSA on
measurement system that uses a software controlled device such as a CMM.
Multiple situations may exist where an MSA needs to be conducted and it is the company’s
responsibility to work with their customer’s customer and determine an acceptable method to use.
Multiple documents and systems are available that will assist in this process.
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25 mm
50 mm
Gather inputs:
Concentricity of the 25mm
hole to the centerline with a
tolerance of 0.013mm
This case study will be looking at a ring and checking the concentricity of the internal diameter to the
external diameter.
Because of the type of measurement and the tolerance, a CMM has been selected to take the
measurement. A software program has already been developed to take this measurement.
7
Determine the
sources of variation
that may affect the
measurement
system
Sources of Variation:
Determine what the possible sources of variation are with this measurement system. A fish bone
diagram is a tool that can be used to list the possible sources of variation. With this case study, it has
been determined that the part cleanliness, temperature, loading/securing technique, and CMM probe
type and calibration are the primary sources of variation. The measurement method was reviewed for
controls to minimize these sources of variation.
8
Perform an analysis
of your software
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In this scenario a correlation study is conducted by using two different CMM’s and taking the
concentricity measurement of the part. The data between the two measurements is subtracted and
the difference should not be more than 10% of the part feature tolerance. The correlation study
showed a 96% correlation (i.e. 4% of the part tolerance) between the CMM’s.
7B
Is the measurement
equipment the primary
source of variation in the
system?
At the start of this case study the primary source of variation was not known. In order to determine
the primary source of a variation gage studies were conducted.
A type one gage study is a best practice for determining gage error, but is not a replacement for a
variable gage R&R (also called a type two gage study). However, the type two gage study does not
separately calculate the specific gage error (i.e. the gage error will be combined with the operator
repeatability error)
A type one gage study can be conducted as the first step to determine gage repeatability error without
introducing other sources of variation. This is accomplished by taking 30 consecutive measurements
of the same part minimizing the sources of variation. If there is a known dimension of the part you can
also calculate bias.
A variable gage R&R (also called a type two gage study) can be started by obtaining parts, using
trained operators, a gage to take the measurement, and having a template to record data:
• Parts – Recommend 10 parts with a minimum of 5. Parts should span the normal process
variation. Identify and label each part for recording on the template
• Trained operators – All operators that are part of the measurement process with a minimum of
2 operators. The operators should have basic knowledge and skill in measurement
o The operator should follow the normal measurement process including loading and
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• Template to record data – record each measurement of each part by each operator
each part
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0.0048
Concentricity
0.0042 Ref
0.0036
1 4 7 10 13 16 19 22 25 28
Observation
In conclusion, the percent variation coming from the gage repeatability (type one gage study) was
determined to be 7.93% and no statistically significant bias present. Based on this low variation from
the gauge, a complete variable gage R&R was conducted.
In conclusion, the total gage R&R percent tolerance of 13.92% showed an acceptable performing
gage.
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Further investigation of the gage R&R ANOVA report also did not indicate any areas of concern.
Documentation:
This process is documented by the data taken from the Gage R&R and correlation study.
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Take action as
appropriate
Take Action:
From the above data it has been determined that no significant variation exists and no action needs to
be taken.
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References
Automotive Industry Action Group (2010) Measurement System Analysis, 4th ed., Detroit, Mi.
Wheeler, D.J and Lyday, R.W., Evaluating the Measurement Process, SPC Press, Inc., Knoxville, TN,
2006
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