Commissionerate of Transport

Request for Proposal Commissionerate of Transport ‐ Gujarat

COMMISSIONERATE OF TRANSPORT
(Government of Gujarat)

RFP FOR SELECTION OF SERVICE PROVIDER

For

ISSUANCE OF SMART CARD BASED

VEHICLE REGISTRATION CERTIFICATE

Tender No.:‐ SW 23022016096
BID PROCESSING FEE: Rs. 10,000/‐ (Non Refundable)
EMD: Rs. 25,00,000/‐ (Refundable)

Gujarat Informatics Ltd
Block no. 1, 8th floor, Udyog Bhavan,
Sector‐11, Gandhianagar‐382017, Gujarat
Ph No. 23259237, 23259240
Fax: 23238925.
www.gujaratinformatics.com

Last date of Submission of Queries: 27th February, 2016 up to 1500 hrs
Date of Pre‐Bid Meeting: 2nd March, 2016 at 1500 hrs
Last date of Submission of Bid: 28th March, 2016 up to 1500 hrs
Opening of Technical Bid: 28th March, 2016 at 1600 hrs

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INDEX

SECTION I: INVITATION FOR BIDS (IFB) ........................................................................... 5
SECTION II: INSTRUCTIONS TO BIDDERS (ITB) .................................................................... 7
A. INTRODUCTION ............................................................................................ 7
1 Sources of Funds .......................................................................................................... 7
2 Pre‐qualification Criteria ................................................................................................. 7
3 Eligible Goods and Services .............................................................................................. 9
4 Cost of Bidding ............................................................................................................ 9
B. THE BIDDING DOCUMENTS................................................................................ 9
5 Contents of Bidding Documents ......................................................................................... 9
6 Pre‐Bid Conference/Clarification of Bidding Documents ............................................................. 10
7 Amendment of Bidding Documents ................................................................................... 10
C. PREPARATION OF BIDS ................................................................................... 10
8 Language of Bid ......................................................................................................... 10
9 Documents Comprising the Bid ................................................................................................................................ 10
10 Bid Form ................................................................................................................................................................... 11
11 Bid Prices .................................................................................................................................................................. 11
12 Bid Currency ............................................................................................................................................................. 11
13 Bid Security .............................................................................................................. 11
14 Period of Validity Bids .................................................................................................. 12
15 Format and Signing of Bid .............................................................................................. 12
D. SUBMISSION OF BIDS ..................................................................................... 12
16 Sealing and Marking of Bids ............................................................................................ 12
17 Deadline for Submission of Bids ....................................................................................... 12
18 Late Bids ................................................................................................................. 13
19 Modification and Withdrawal of Bids .................................................................................. 13
E. BID OPENING AND EVALUATION OF BIDS ............................................................... 13
20 Opening of Bids by GIL .................................................................................................. 13
21 Clarification of Bids ..................................................................................................... 13
22 Preliminary Examination ............................................................................................... 14
23 Methodology & Criteria for Technical, Commercial and final evaluation ........................................... 14
24 Contacting GIL/COT ..................................................................................................... 16
F. AWARD OF CONTRACT ................................................................................... 17
25 Post‐qualification ....................................................................................................... 17
26 Award Criteria ........................................................................................................... 17
27 COT/GIL’s Right to Accept Any Bid and to reject any or All Bids ..................................................... 17
28 Notification of Awards .................................................................................................. 17
29 Signing of Contract ...................................................................................................... 17
30 Performance Security ................................................................................................... 17
31 Corrupt or Fraudulent Practices. ....................................................................................... 18
32 Interpretation of the clauses in the Tender Document / Contract Document ...................................... 18
SECTION III: GENERAL CONDITIONS OF CONTRACT ............................................................ 19
SECTION IV: SERVICE LEVEL AGREEMENT (SLA) & PENALTY CLAUSE .......................................... 30
SCTION V: SCOPE OF WORK ..................................................................................... 32
1. Introduction: ............................................................................................................ 32
2. OBJECTIVES OF THE PROJECT .......................................................................................... 32
3. Current Scenario ........................................................................................................ 32
3.1. The current system flow of the Transport Department is as follow:................................................. 33
3.2. Current Process flow of the System.................................................................................... 33
3.3. Detail of RTO/ARTO and no. of card dispatch in last year ............................................................ 35
4. SCOPE OF WORK ........................................................................................................ 36
4.1. Services to be delivered by Bidder with required hardware, software and manpower ............................ 36
SECTION V: PERFORMANCE SECURITY FORM .................................................................. 40
Section VI: Format of Pre‐Qualification of Bids ................................................................ 42
1. Covering Letter ‐ Bid Proposal Form ................................................................................... 43
2. Particulars of the Bidder’s Organization ............................................................................... 45
3. Turnover Details (In Lacs)............................................................................................... 46
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4. Manpower Self Certificate.............................................................................................. 46
5. Sole Responsibility Certificate .......................................................................................... 46
6. SCOSTA Renewal/ Up gradation Self Certificate ...................................................................... 47
7. Opening of Office in Gujarat Self Certificate .......................................................................... 47
8. No deviation in proposal Self Certificate .............................................................................. 48
Section VII: Format Technical Bids .............................................................................. 49
1. Undertaking of Bidder .................................................................................................. 49
2. Bidder Technical Experience ........................................................................................... 49
3. Bidder’s Approach, Methodology and Project Plan ................................................................... 50
4. Manpower/Resources Proposed ....................................................................................... 50
5. Work Schedule .......................................................................................................... 51
6. Technical Specifications & Quantities of the Proposed Equipment .................................................. 52
Section VIII: Format of Financial Bid ............................................................................ 53
Section IX: Format of Earnest Money Deposit in the form of Bank Guarantee .............................. 56
Section X: Minimum Technical Specification ................................................................... 58
Section XI: Indicative no. of Operational Manpower .......................................................... 60

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Abbreviations
 GoG: Government of Gujarat
 COT : Commissioner of Transport
 GIL : Gujarat Informatics Limited
 RTO: Regional Transport Office
 HSRP: High Security Registration Plate
 RC: Registration Certificate
 RFP: Request for Proposal
 ITB: Instruction to Bidder
 GCC: General Conditional of Contract
 SCOSTA: Smart Card Operating System Standard for Transport Application
 KMS: Key Management System

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SECTION I: INVITATION FOR BIDS (IFB)

COMPETITIVE BIDDING
FOR SELECTION OF SERVICE PROVIDER for ISSUANCE OF SMART CARD BASED VEHICLE
REGISTRATION CERTIFICATE

SECTION I: INVITATION FOR BIDS (IFB)
1. GIL on behalf of COT invites bids from eligible bidders for Selection of Service Provider
for Issuance of Smart Card Based Vehicle Registration Certificate.
2. Please note that this bid document is not for actual award of contract / work order but
to call the rates as per the financial bid for Issuance of Smart Card Based Vehicle
Registration Certificate and other IT related activities.

3. Actual award of contract will follow the conditions as per this document. This document
is given for enabling the bidders to know the tender conditions so as to guide them in
filling up the technical bid and the quoting rates for Selection of Service Provider for
Issuance of Smart Card Based Vehicle Registration Certificate.

Sl. No. Information Details
1. Date of Issue of Tender
23rd February, 2016
Document
2. Last date for submission of
27th February, 2016 up to 1500 hrs
written queries for clarifications
e‐mail ID: [email protected]
Only by e‐mail.
3. Place, date and time for Pre bid 2nd March, 2016 at 1500 hrs
conference Conference Room,
Gujarat Informatics Ltd.
Block No. 1, 8th Floor,
Udyog Bhavan, Gandhinagar
4. Last date and time for
submission of DDs of EMD & Bid
28th March, 2016 up to 1500 hrs
Processing fees and Technical
Bid Documents in GIL physically.
5. Last date and time for
submission of proposals
28th March, 2016 up to 1500 hrs
(Technical and commercial)
(Online)
6. Place, date and time for opening 28th March, 2016 at 1600 hrs
of technical proposals Conference Room,
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7. Place, date and time for
<<Date & Time>>
technical Presentation
8. Contact person for queries Director (e‐Governance),
Gujarat Informatics Limited
9. Address for communication Director (e‐Governance),
10. Place, date and time for opening The place, date and time for opening of
of financial/commercial financial/commercial proposal will give to
proposal the technically qualified bidder later on.
11. Bid validity 180 days

 All bids must be submitted online on https://gil.nprocure.com website and the
technical bids must be submitted physically at GIL also.
The bidder must submit the DD of Rs. 10,000/‐ towards tender processing charges and Rs.
25,00,000/‐ towards Bid Security amount in sealed cover.

The sealed cover should subscribe as “Bid Processing fees & Bid Security/EMD for Selection
of Service Provider for Issuance of Smart Card Based Vehicle Registration Certificate”.
 Bid processing fees must be in the form of Demand Draft in the name of “Gujarat
Informatics Ltd.” payable at Gandhinagar along with the covering letter.
 Bid security/EMD shall be submitted in the form of Demand Draft OR in the form of an
unconditional Bank Guarantee (which should be valid for 9 months from the last date
of bid submission) of any Nationalized Bank (operating in India having branch at
Ahmedabad/ Gandhinagar) in the name of “Gujarat Informatics Ltd.” payable at
Gandhinagar as per prescribed format given at SECTION VII) and must be submitted
along with the covering letter.

4. Technical Bids will be opened in the presence of Bidders’ or their representatives who
choose to attend on the specified date and time.
5. In the event of the date specified for receipt and opening of bid being declared as a
holiday for GIL office the due date for submission of bids and opening of bids will be the
following working day at the appointed times.
6. The financial bids of only eligible bidders whose sample card shall be found as per
Standards by CIPET, Chennai only and got 60% weightage in technical bid will be opened.
7. Bid validity period is 180 days.
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SECTION II: INSTRUCTIONS TO BIDDERS (ITB)

A. INTRODUCTION
1 Sources of Funds
1.1 GIL on behalf of COT is calling the Service Providers (SP) for Issuance of
Smart Card Based Vehicle Registration Certificate and other IT related
activities of Transport Department.
1.2 The Work Order will be placed on the selected Service provider by COT
directly and the payment for the services mentioned in the said work
order will be made directly by COT from their own sources of funds as per
the financial terms and conditions mentioned in this document. Unless
otherwise specified in this document, GR No TSP‐2004‐808‐DST dated
30/07/2004 of Department of Science & Technology and their subsequent
amendments will be applicable to this bid.
2 Pre‐qualification Criteria
Sr. No. Pre‐Qualification Criteria Attachments
1 The company quoting must be registered Certificate of
under the Indian Companies Act, 2013 , incorporation and
engaged in the IT related Company's Articles of
activities/services for at least last five Association, Memorandum
years and in providing IT enabled "over of Association, and last
the counter" or backend support services three years annual reports
for at least last three years as on last (with audited financial
date of submission of bids statements).
2 The bidder must have minimum average (In case the audited annual
consolidated annual sales turnover of Rs. report does not explicitly
50 Crore for last three consecutive years mention the percentage of
(2012‐13, 2013‐45, 2014‐15) in the IT IT services, Statutory
related activities or services or in the Auditor's certificate to that
field of providing Smart card enabled effect must be submitted
services. Sales in other activities or fields by the agency.)
will not be accounted for this turnover
criterion
3 The bidder must be registered with the Copy of PAN or Service Tax
Service Tax or Central Excise Department Registration
in the range of bidder's operations and
carry a valid PAN Number from the
income Tax Department.
4 The bidder must have a positive net A certificate from the
worth of Rs. 10 Crores. (measured as Chartered Accountant to
paid up capital plus free reserves) in this effect should be
each of the last three audited financial submitted along
years. with the bid.
5 The bidder must have issued at least 30
lacs SCOSTA cards to end user in any
project for issuance of smart card
documents in India in last 5 financial
years as on last date of submission of
bids.
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6 The bidder must have executed at least A satisfactorily working /
one multi‐location projects having an completion certificate
implementation of minimum fifteen (15) issued by client or along
locations. with the certificate issued
by the client towards work
in progress for more than
one years. The name and
contact information
(address, telephone
number, fax, email‐id,
website) of the client
contact person must also
be provided.
7 The bidder must have a minimum 200 A self‐certificate to this
employees on its payrolls as on bid effect duly signed by the
submission date. Company Secretary or
Director of company
should be submitted with
the bid. EPF & ESI payment
Challan showing minimum
200 employees should also
be submitted for the last 3
months from the date of
submission of tender.
8 The bidder must be ISO 20000 / ISO Valid copy of the
27001:2005 / PCI CMMI Level 3 Certified. Certificate
9 The bidder should have a valid SCOSTA Excise payment challan are
certificate issued in its own name, to be attached with
manufactured at a facility within the monthly invoices to
geographical boundaries of India. In case ascertain the compliance
the bidder is not a manufacturer, the to the Govt. of India’s PMA
bidder should have exclusive agreement Policy. Smart card
with the card manufacturer within the procurement has to be
geographical boundaries of India. The compatible with the new
bidder have to follow the PMA policy of PMA Policy 2014 of
the central government. In case the Government of India.
bidder at any point of time desires to
change its cards’ manufacturer/supplier,
then the bidder has to acquire a fresh
SCOSTA certificate for the same.
10 Bidders or any other company who is Self‐Declaration as
manufacturer/supplier of equipment / attached
SCOSTA cards in this project, should not
be under a declaration of ineligibility for
corrupt and fraudulent practices issued
by Government of Gujarat and / or black‐
listed by Any other state Government
departments.
11 Bidder or any other company or any Certificate / affidavit
other company who is regarding non‐violation /
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manufacturer/supplier of infringement of any Indian
equipment/SCOSTA cards in this project, or foreign trademark,
should not have violated / infringement patent, registered design
of any Indian or foreign trademark, or other intellectual
patent, registered design or other property rights.
intellectual property rights.
12 The bidder should have a support office A self‐certification to this
in the State of Gujarat. If not present, regard should be
the bidder should establish the same submitted along with the
within 45 days from the date of issuance bid.
of LOI.

 All supporting documents are to be uploaded in our e‐Tendering website
https://gil.nprocure.com.
 No Consortium will be allowed.
3 Eligible Goods and Services

3.1 All goods and ancillary services to be provided under the Contract shall have
their origin in eligible source countries, and all expenditures made under the
contract will be limited to such goods and services.
3.2 For purpose of this clause, “origin” means the place where the goods are
from or from which the ancillary services are supplied. Goods are produced
when, through manufacturing, processing or substantial or major assembling
of components, a commercially recognized product results that is
substantially different in basic characteristics or in purpose or in purpose or
utility from its components.
3.3 The origin of goods and services is distinct from the nationality of the Bidder.
4 Cost of Bidding
The Bidder shall bear all the costs associated with the preparation and submission of
its bid, and GIL will in no case be responsible or liable for these costs, regardless of
conduct or outcome of bidding process.

B. THE BIDDING DOCUMENTS

5 Contents of Bidding Documents
5.1 Following envelop should be submitted at GIL on or before the last date
of submission of the bids mentioned in the section 1.
 Envelop for the Bid Processing Fee and Bid Security
 Envelop for the Eligibility and Technical Bid documents
 Sample of Smart Card
5.2 All the bid must be submitted online on https://gil.nprocure.com.
5.3 The Bidder is expected to examine all instructions, forms, terms and
specifications in the bidding documents and on https://gil.nprocure.com.
Failure to furnish all information required by the bidding documents in
format or submission of a bid not substantially responsive to the biding
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documents in every respect will be at the Bidder’s risk and may result in
rejection of its bid.
6 Pre‐Bid Conference/Clarification of Bidding Documents
6.1 A prospective Bidder requiring any clarification of the bidding documents
may seek clarifications of his/her queries submitted on the date indicated
under section 1.2 of this document. GIL/COT will respond to any request
for the clarification of any bidding documents, which receives before date
mentioned for submission of queries.
6.2 The interested bidder should send the queries as per the following
format:
Bidder’s Request For Clarification
Name of Organization Name & position of Address of organization
submitting request person submitting including phone, fax,
request: email points of contact
S.No. Bidding Document Content of RFP Points of Clarification
Reference (Clause requiring clarification required
/page)
1
2
3
4

7 Amendment of Bidding Documents
7.1 At any time prior to the deadline for submission of bids, GIL may, for any
reason, whether on its own initiative or in response to the clarification
may change their bid online through https://gil.nprocure.com.
7.2 In order to allow prospective bidders reasonable time to consider the
amendments while preparing their bids, GIL at its discretion, may extend
the deadline for the submission of bids.
C. PREPARATION OF BIDS
8 Language of Bid
8.1 The bid prepared by the Bidder, as well as all correspondence and
documents relating to the bid exchanged by the Bidder and GIL shall be in
English language. Supporting documents and printed literature furnished
by the bidder may be in another language provided they are accompanied
by an appropriate translation of the relevant document in the English
language and in such a case, for purpose of interpretation of the Bid, the
translation shall govern.
9 Documents Comprising the Bid
9.1 The Technical Bid must be subsisted physically at GIL as well as online.
However, Financial Bid must be submitted online through the e‐
Tendering website of https://gil.nprocure.com using digital signatures.
9.2 The bid documents and addendums (if any) together shall be considered
as final and self‐contained bid documents not withstanding any previous
correspondence or document issued by GIL
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10 Bid Form
10.1 The Bidder shall complete the Technical Bid and a Financial Bid furnished
with this document giving details as per the format mentioned in the e‐
Tendering website https://gil.nprocure.com.
11 Bid Prices
11.1 The Bidder shall indicate the prices in the format mentioned in Financial
Bid.
11.2 Following points need to be considered while indicating prices:
 The prices quoted should also include, inland transportation,
insurance and other local costs incidental to delivery of the goods
and services to their final destination within the state of Gujarat
 The rates of any Indian duties, VAT and other taxes which will be
payable by the Client on the goods(if any) if this contract is
awarded, should be quoted separately;
 Invoicing shall be from Gujarat only.
11.3 The Bidder’s separation of the price components in accordance with the
ITB Clause 11.2 above will be solely for the purpose of facilitating the
comparison of bids by GIL and will not in any way limit the Client’s right to
contract on any of the terms offered.
11.4 Sharing of responsibility (between COT and the bidder) of procurement of
various types of software shall be as under:
 The price quoted shall be inclusive of customized development of
solution as well as cost of all readymade application software
packages, tools etc. used/proposed for the purpose. This shall also
include the cost of integration with the existing application i.e. VAHAN
and SARTHI of COT.
 In case, the bidder choose to quote zero, nil or amount or blank, it will
be his risk and the same shall in no way restrict the scope of the work.
 The full IPR for the entire solution will rest with the COT. The same
would be applicable to copyrights. The TSP shall sign any/all the
documents in this regard and hand over the source code, Meta data
details etc. to the COT before release of final payment on completion
of training and implementation of solution.
12 Bid Currency
12.1 Prices shall be quoted in Indian Rupees only.

13 Bid Security
13.1 Earnest Money Deposit Rs. 25,00,000/‐ (Rupees Twenty Five Lakhs only)
in the form of DD in favour of “Gujarat Informatics Limited” payable at
Gandhinagar.
13.2 Proposals not accompanied by EMD shall be rejected as non‐responsive.
13.3 The successful bidder’s bid security will be discharged from GIL only after
the signing of the contract and submission of performance security.
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13.4 Unsuccessful bidder’s EMD will be discharged / refunded as promptly as
possible, but not later than 30 days of the validity period of the bid.
13.5 The EARNEST MONEY DEPOSIT shall be forfeited:
 If a Bidder withdraws its bid during the period of Bid validity specified
by the Bidder on the Bid Form;
 Or in case of a successful Bidder, if the Bidder fails to sign the
Contract; or to furnish the performance security.
13.6 No exemption for submitting the EMD will be given to any agency.

14 Period of Validity Bids
14.1 Bids shall be valid for 180 days after the date of bid opening prescribed by
GIL. A Bid valid for a shorter period shall be rejected by GIL as non‐
responsive.
14.2 In exceptional circumstances, GIL may solicit the Bidder’s consent to an
extension of the period of validity. The request and the responses thereto
shall be made in writing. The Bid security period provided under ITB
Clause 13 shall also be suitably extended. A Bidder may refuse the
request without forfeiting its bid security. A Bidder granting the request
will not be permitted to modify its bid.
14.3 Bid evaluation will be based on the bid prices and technical bid without
taking into consideration the above corrections.

15 Format and Signing of Bid
15.1 The Bidders have to submit the bid on the e‐Tendering website
https://gil.nprocure.com. All supporting documents in the form of
scanned copies submitted online should have sign and seal of the bidder.
15.2 Before filling in any of the details asked for. Bidders should go through
the entire bid document and get the required clarifications from GIL
during the pre‐Bid conference.
D. SUBMISSION OF BIDS

16 Sealing and Marking of Bids
16.1 All bids must be submitted online through https://gil.nprocure.com as per
the formats mentioned therein using digital signatures.
16.2 Telex, cable, e‐mailed or facsimile bids will be rejected.

17 Deadline for Submission of Bids
17.1 Bids must be submitted online not later than the time and date specified
in the Invitation for Bids (Section I). In the event of the specified date for
the submission of Bids being declared as a holiday for GIL, the bids will be
received up to the appointed time on the next working day.
17.2 GIL may, at its discretion, extend this deadline for submission of bids by
amending the bid documents in accordance with ITB Clause 7, in which
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case all rights and obligations of GIL and Bidders previously subject to the
deadline will thereafter be subject to the deadline as extended.

18 Late Bids
18.1 Late bids will not be accepted.
19 Modification and Withdrawal of Bids
19.1 The Bidder may modify or withdraw his bid before the last date of
submission of bids through the e‐Tendering website
https://gil.nprocure.com.
19.2 No bid may be modified subsequent to the deadline for submission of
bids.
19.3 No bid may be withdrawal in the interval between the deadline for
submission of bids and the expiration of the period of the bid validity
specified by the Bidder on the Bid Form. Withdrawal of a bid during this
interval may result in the Bidder’s forfeiture of its bid security, pursuant
to ITB Clause 13.

E. BID OPENING AND EVALUATION OF BIDS

20 Opening of Bids by GIL
20.1 GIL will open all bids (only Technical Bids at the first instance), in the
presence of Bidder or his representative who choose to attend, and at the
following address :
Gujarat Informatics Ltd, Block No. 1, 8th Floor, Udyog Bhavan,
Gandhinagar.

The Bidder’s representative who is present shall sign an attendance
register evidencing their attendance. In the event of the specified date of
Bid opening being declared holiday for GIL office, the Bid shall be opened
at the appointed time and location on the next working day.
20.2 The Bidder’s names, bid modifications or withdrawal, bid prices,
discounts, and the presence or the absence of requisite bid security and
such other details, as GIL, at its discretion, may consider appropriate, will
be announced at the time of opening.
20.3 Bids that are not opened and read out at bid opening shall not be
considered for further evaluation, irrespective of the circumstances.
20.4 Financial Bids of only those bidders whose cards found as per Standards
by CIPET and qualify on the basis of evaluation of technical bid will be
opened in the presence of the qualified bidders of their representatives
at pre‐specified time and date which will be communicated to the
qualified bidders well in advance.
21 Clarification of Bids
21.1 During evaluation of bids, GIL may, at its discretion, ask the Bidder for a
clarification of its bid. GIL may also ask for rate analysis of any or all items
and if rates are found to be unreasonably low or high, the bid shall be
13


treated as non‐responsive and hence liable to be rejected. The request
for a clarification and the response shall be in writing and no change in
prices or substance of the bid shall be sought, offered or permitted.
22 Preliminary Examination
22.1 GIL will examine the bids to determine whether they are complete,
whether any computational errors have been made, whether sureties
have been furnished, whether the documents have been properly signed,
and whether the bids are generally in order.
22.2 Prior to the detailed evaluation, pursuant to ITB Clause 24, GIL will
determine the substantial responsiveness of each bid to the bidding
documents. For purposes of these Clauses, a substantially responsive bid
is one, which confirms to all the terms and conditions of the bidding
documents without material deviation. Deviations from or objections or
reservations to critical provisions such as those concerning Performance
Security (GCC Clause 7), Warranty (GCC Clause 9), Applicable law (GCC
Clause 37) and Taxes and duties (GCC Clause 39) will deemed to be
material deviations. GIL determination of a bid’s responsiveness is to be
based on the contents of the bid itself without recourse to extrinsic
evidence.
22.3 If a Bid is not substantially responsive, it will be rejected by GIL and may
not subsequently be made responsive by the Bidder by correction of the
non‐conformity.
22.4 Conditional bids are liable to be rejected.
23 Methodology & Criteria for Technical, Commercial and final evaluation
23.1 GIL/COT will form an evaluation Committee or it may be done by
Committee which will evaluate the proposals submitted by the bidders
for a detailed scrutiny. During evaluation of proposals, GIL/COT, may, at
its discretion, ask the bidders for clarification of their Technical Proposals.
Note: ‐ Every page of Technical Compliance Sheet will be signed by Bidder
without overwriting. Whenever required the proof for every commitment
has to be submitted, Technical brochures should be attached where ever
available).

23.2 The bidder(s) would be asked to present the entire solution,
implementation plan including training and application / technical
support for the successful completion of the project. 70% weightage
would be given to the technical bid based on the following criteria:
Sr. Particulars Points System Marks Max.
No. Marks
A. Organization Strength – To be evaluated based on Document
1. Minimum average annual sales > 50 cr to 75 cr 5 10
turnover > 75 cr to 100 cr 7
> 100 cr 10
2. No. 200 employees on its payrolls as 201 to 300 5 10
on bid submission date. 301 to 400 7
> 400 10
3. Supplied at least 30 lacs SCOSTA cards > 30 lacs to 40 lacs 5 15
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Sr. Particulars Points System Marks Max.
No. Marks
in India in last 5 financial years. > 40 lacs to 50 lacs 10
>50 lacs 15
4. Multi‐location projects having an 1 Project 5 20
implementation of minimum fifteen 2 Projets 10
(15) locations. 3 Project 15
> 3 Project 20
5. ISO 20000/ISO 27001:2005/PCI CMMI Any one 0 05
Level 3 certificate Any two certificates 3
All certificates 5
Sub Total (A) 60
B. Technical Solution Offered – To be evaluated by Presentation
1. Bidders understanding of the current 20
systems and processes clearly
supported by an appropriate work
plan. Bidder should clearly highlight
the following in their work plan:‐
- Understanding
- Key Requirements
- Structure of COT as understood by
bidder
- Tasks and efforts
- Project milestones and
deliverables
- Resource Deployment
- Dependencies
- Training and hand‐holding support
needs
- Five years operational support
2. Team proposed by Bidder supported 10
by resumes and bill of material for the
SW/HW infrastructure required for
executive the project for 5 years
3. Operation plan with Data exchange 10
strategy and other operational
support aspects (The bidder has to
submit the strategy for the same)
Sub Total (B) 40
Technical Marks (TM) (A+B) 100
Minimum Qualifying Scores 60

23.3 Technical Bid Evaluation:
Technical Bid will be assigned a technical score (Tb) out of a maximum of 70
points.
Technical Bid Evaluation:
The technical score of a bidder ‘Tb’ will be assigned to the bidder & it will be
awarded based on the Technical Evaluation Criteria as specified above. COT’s
decision in this regard shall be final & binding and no further discussion will be
held with the bidders whose bids are technically disqualified / rejected. The total
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technical scores achieved by the bidders shall be shared with the bidders &
under any circumstances the breakup of the technical score shall not be shared
with the bidders.

Tb: Absolute Technical Score
Tmax: Maximum Technical Score
Tn: Normalized technical score of the bidder under Consideration
Normalized technical score (Tn) = Tb/Tmax * 100

Financial Bid evaluation:
The financial bids of only eligible bidders whose sample card shall be found as
per Standards by CIPET, Chennai ‐ and got 60% weightage in technical bid will be
opened. The Financial Bids will be opened, in the presence of Bidders’
representatives who choose to attend the Financial Bid opening on date and time
to be communicated to all the technically qualified Bidders. The Bidder’s
representatives who are present shall sign a register evidencing their attendance.
The name of bidder & bid prices will be announced at the meeting. The financial
score of a bidder ‘Fb’ will be assigned to the bidder. ‘Fb’ will be the total financial
quote made by the bidder (excluding the Optional Services quotes sought in the
financial bid)

Fn = normalized financial score for the bidder under consideration
Fb = commercial quote for the bidder under consideration
Fmin = commercial quote of the lowest evaluated financial proposal

The lowest evaluated Financial Proposal (Fmin) will be given the maximum
financial score (Fn) of 100 points. The financial scores (Fn) of the other Financial
Proposals will be calculated as per the formula for determining the financial
scores given below:

Normalized Financial Score (Fn) = 100 x Fmin / Fb

23.4 Final Evaluation of Bid
Proposals will be ranked according to their combined technical (Tb) and financial
(Fn) scores using the weights (T = 0.70 the weight given to the Technical
Proposal; P = 0.30 the weight given to the Financial Proposal; T + P = 1). The
final evaluation will be based on Final Score which shall be calculated as shown
below:

Final Score (S) = Tn x T + Fn x P

The bidder achieving the highest combined technical and financial score will be
invited for negotiations for awarding the contract. In case of a tie where two or
more bidders achieve the same highest combined technical and financial score,
the bidder with the higher normalized technical score will be invited first for
negotiations for awarding the contract.

24 Contacting GIL/COT
24.1 Subject to ITB Clause 21, no Bidder shall contact GIL/COT on any matter
relating to its bid, from the time of the bid opening to the time of
16


contract is awarded. If he wishes to bring additional information to the
notice of GIL/COT, he should do so in writing. GIL/COT reserves its right as
to whether such additional information should be considered or
otherwise
24.2 Any effort by a Bidder to influence GIL in its decision on bid evaluation,
bid comparison or contract award may result in disqualification of the
Bidder’s bid and also forfeiture of his bid security amount.

F. AWARD OF CONTRACT

25 Post‐qualification
25.1 An affirmative determination will be a prerequisite for the award of the
contract to the Bidder. A negative determination will result in rejection of
Bidder’s bid, in which event the department will proceed to the next
lowest evaluated bid to make a similar determination of the Bidder’s
capabilities to perform the contract satisfactorily.
26 Award Criteria
26.1 Subject to ITB Clause 28, COT will award the contract to the successful
bidder decided as per the evaluation procedure mentioned in ITB clause
no. 23 mentioned above.
26.2 COT reserves the right to award the contract to the Bidder whose bid may
not have been determined as the lowest evaluated bid, provided further
that the Bidder is determined to be qualified to perform the contract
satisfactorily.

27 COT/GIL’s Right to Accept Any Bid and to reject any or All Bids
27.1 COT/GIL reserve the right to accept or reject any bid, and to cancel the
bidding process and reject all bids at any time prior to award of Contract,
without thereby incurring any liability to the affected Bidder or bidders or
any obligation to inform the affected Bidder or bidders of the grounds for
GIL’ action.
28 Notification of Awards
28.1 Prior to the expiration of the period of the bid validity, concerned COT
will notify the successful bidder in writing, to be confirmed in writing by
registered letter, that his bid has been accepted.
28.2 The notification of award will constitute the formation of the Contact.
29 Signing of Contract
29.1 At the same time as COT notifies the successful Bidder that its bid has
been accepted, COT will send the bidder the Contract Form, incorporating
all the agreements between two parties.
29.2 Within 15 days of receipt of the Contract Form, the successful bidder shall
sign and date the contract and return it to COT.
30 Performance Security
30.1 Within 15 days of the receipt of notification of award from COT, the
successful bidder shall furnish the performance security in accordance
with the Conditions of the Contract, in the performance security Form
17


provided in the bidding documents or in another form acceptable to
COT/GIL.
30.2 Failure of the successful Bidder to comply with the requirement of the ITB
Clause 29 & 30 or ITB Clause 31 can constitute sufficient grounds for the
annulment of the award and forfeiture of the bid security in which event
COT may make the award to the next lowest evaluated bidder or call for
new bids in consultation with GIL.
31 Corrupt or Fraudulent Practices.
31.1 COT requires that the bidders under this tender observe the highest
standards of ethics during the procurement and execution of such
contracts. In pursuance of this policy, COT defines for the purposes of
this provision, the terms set forth as follows:
a) “Corrupt practice” means the offering, giving, receiving or soliciting of
any thing of value to influence the action of the public official in the
procurement process or in contract execution; and
b) “Fraudulent practice” means a misrepresentation of facts in order to
influence a procurement process or a execution of a contract to the
detriment of COT, and includes collusive practice among bidders
(prior to or after bid submission) designed to establish bid prices at
artificial non‐competitive levels and to deprive COT of the benefits of
the free and open competition;
31.2 COT shall reject a proposal for award if it determines that the Bidder
recommended for award has engaged in corrupt or fraudulent practices
and same shall be conveyed to Dept of Science & Technology/GIL or black
listed by any of the Department of Government of Gujarat in competing
for the contract in question.
31.3 COT shall declare a firm ineligible, and black listed either indefinitely or
for a stated period of time, to be awarded a contract if it at any time
determines that the firm has engaged in corrupt and fraudulent practices
in competing for, or in executing, a contract. The same shall be conveyed
to Dept of Science & Technology/GIL.
32 Interpretation of the clauses in the Tender Document / Contract Document
32.1 In case of any ambiguity in the interpretation of any of the clauses in Bid
Document or the Contract Document, GIL’s interpretation of the clauses
shall be final and binding on all parties.

32.2 However, in case of doubt as to the interpretation of the bid, the bidder
may make a Written request prior to the pre‐bid conference to COT / GIL

COT/GIL may issue clarifications to all the bidders as an addendum. Such an
addendum shall form a part of the bid document /Contract document.

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SECTION III: GENERAL CONDITIONS OF CONTRACT

1 Definitions
1.1 In this Contract, the following terms shall be interpreted as indicated:
a) “The Contract” means the agreement entered into between COT and the
Supplier / service provider, as recorded in the Contract Form Signed by
the parties, including all the attachments and appendices thereto and all
documents incorporated by reference therein;
b) “The Contract Price” means the price payable to the Service provider
under the Contract for the full and proper performance of its contractual
obligations;
c) “Services” means services to be rendered by the selected service
provider in this project as per scope of work.
d) “GCC means the General Conditions of Contract contained in this section.
e) “COT(s) or Client(s) of “COT” means Office of the Commissioner of
Transport availing the service from the SP.
f) “The Client’s Country” is the country named in GCC.
g) “The SP means service provider” means the individual or firm supplying
the and / or Services under this Contract.
h) “Day” means a working day.
i) “Critical deliverables” means the deliverables supplies by SP
j) “Time required for approval” means the time lapsed between the date of
submission of a critical deliverables (complete in all respect for all the
business functions /services) and the date of approval excluding the
intermediate time taken by the Service Provider for providing
clarifications/modifications and communication.
k) “Software” means solution which is develop as per requirement of COT
l) The “Bid Document” and “Tender Document” are the same.
2 Application
2.1 These General Conditions shall apply to the extent that provisions in other
parts of the Contract do not supersede them.

3 Country of Origin

3.1 All Services rendered under the Contract shall have their origin in the
member countries and territories eligible i.e. India
3.2 The origin of Goods and Services is distinct from the nationality of the
Supplier / service provider.
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4 Standards

4.1 The software supplied under this Contract shall conform to the standards and
when no applicable standard is mentioned; to the authoritative standard of
smart card appropriate to the country of origin and such standards shall be
the latest issued by the concerned institution.

5 Use of Contract Documents and Information

5.1 The service provider shall not, without COT’s prior written consent, disclose
the Contract, or any provision thereof, or any specification, plan, drawing,
pattern, sample or information furnished by or on behalf of the in connection
therewith, to any person other than a person employed by the service
provider in performance of the Contract. Disclosure to any such employed
person shall be made in confidence and shall extend only so far as may be
necessary for purposes of such performance.
5.2 The service provider shall not, without COT’s prior written consent, make use
of any document or information enumerated in GCC Clause 5.1 except for
purposes of performing the Contract.
5.3 Any document, other than the Contract itself, enumerated in GCC Clause 5.1
shall remain the property of COT and shall be returned (in all copies) to COT
on completion of the service provider’s performance under the Contract if so
required by COT.
5.4 The service provider shall permit COT to inspect the service provider’s
accounts and records relating to the performance of the service provider and
to have them audited by auditors appointed by COT, if so required by COT.

6 Patent Rights, Copy Right

6.1 The total service provider shall indemnify COT/Gujarat Informatics Ltd against
all third‐party claims of infringement of copyright, patent, trademark or
industrial design rights arising from use of the Goods or any part thereof in
India.
6.2 When the TSP will develop any solution for COT as part of project, then the
copyright/IPR of that customized solution will be with the Gujarat Informatics
Ltd/COT. The bidder cannot sell or use (fully / partly) that software for his
other customers without written consent from Government of Gujarat.
6.3 While passing on the rights (license) of using any solution, the TSP shall
ensure that such rights are inclusive of the use of that Solution to
customization as per requirement of COT.

7 Performance Security
7.1 The successful Bidder has to furnish a security deposit so as to guarantee
his/her (Bidder) performance of the contract
7.2 The Successful bidder has to submit Performance Bank Guarantee @ 10% of
total order value within 15 days from the date of issue of Purchase order for
the duration of warranty of any of Nationalized Bank including the public
20


sector bank or Private Sector Banks authorized by RBI or Commercial Bank or
Regional Rural Banks of Gujarat or Co‐Operative Bank of Gujarat (operating in
India having branch at Ahmedabad/ Gandhinagar) as per the G.R. no. EMD‐
SD/102006/108/DMO Dated 30.03.2012 issued by Finance Department (The
draft of Performance Bank Guarantee is attached herewith).
7.3 The Performance security shall be payable to the CoT as compensation for
any loss resulting from the SI’s failure to complete its obligations under the
Contract.
7.4 The Performance Security will be discharged by CoT and returned to the
Bidder on completion of the bidder’s performance obligations under the
contract.
7.5 In the event of any contract amendment, the bidder shall, within 21 days of
receipt of such amendment, furnish the amendment to the Performance
Security, rendering the same valid for the duration of the Contract, as
amended for further period.
7.6 No interest shall be payable on the PBG amount. CoT may invoke the above
bank guarantee for any kind of recoveries, in case; the recoveries from the
bidder exceed the amount payable to the bidder.

8 Inspection/Testing/Quality Checking
8.1 The sample of the card submitted by the bidders as a part of technical bid
shall be tested by CIPET, Chennai only. The cost of the testing shall be borne
by the bidder.
8.2 During the tenure of the contract, the card lot provided by the selected
service provider will be checked and tested by the CoT or designated
authority/agency randomly at cost of selected service provider.
8.3 If over 1% cards of particular batch are found faulty then COT will take
necessary action against service provider and impose penalty. The penalty
will be decided by COT as the case may be.
8.4 If over 10% of smart cards supplied in any batch are found faulty then COT
may terminate the agreement.

9 Change Request Orders

9.1 During the development phase, any change in scope of work, or in design and
development of Decision Support systems (DSS) or of Management
Information system (MIS) shall not be construed as change Request order
and instead will become part of scope of work accompanying this bid
document.
9.2 COT may, at any time, by written order given to the TSP make changes within
the general scope of the Contract in any one or more of the following:
9.2.1 Designs, specifications, requirements of which software or service to
be provided under the Contract are to be specifically developed /
rendered for COT;
9.2.2 The place of delivery; and/or the Services to be provided by the TSP.
21


9.3 Training of personnel of the COT in terms of hours/subjects will be without
any additional cost.
9.4 If any such change causes an increase or decrease in the cost of, or the time
required for, the TSP’s performance of any provisions under the Contract,
equitable adjustments shall be made in the Contract value or delivery
schedule, or both, and the Contract shall accordingly be amended. Any
claims by the TSP for adjustment under this clause must be asserted within
thirty (30) days from the date of the TSP’s receipt of the COT’s change order.

10 Delivery of Documents

10.1 Customization/integration/implementation/integration of the software shall
be made by the service provider in accordance with the terms specified by
COT in the Notification of Award.
10.2 Upon deployment of the solution / completion of the assigned work under
the service, service provider shall notify COT accordingly.

11 Deployment of Software
11.1 Service provider must deploy the solution at the places specified by COT at
the time of the contract and ensure smooth running of that solution. Service
provider needs to provide all the necessary things like CD media, etc. at every
deployment site for assuring minimum down time of the system.

12 Prices
12.1 Prices payable to the service provider as stated in the Contract shall remain
firm and fixed during the performance of the Contract.
12.2 The prices quoted should not be conditional/optional and it should be in line
with the technology and approach presented during the Approach &
Methodology Presentation by the Service Provider before the IT committee.
The bidder should not submit conditional/optional bids. Conditional/optional
bids are liable to be rejected outright.

13 Contract Amendments
13.1 No variation in or modification of the terms of the Contract shall be made
except by written amendment signed by the parties.

14 Assignment
14.1 The service provider shall not assign, in whole or in part, its obligations to
perform under the Contract, except with COT’s prior written consent.

15 Delays in the supplier / service provider’s Performance

15.1 Delivery of the software and performance of the Services shall be made by
the service provider in accordance with the time schedule specified by COT in
the contract document.
22


15.2 If any time during performance of the Contract, the service provider should
encounter conditions impeding timely delivery of the Goods and
performance of Services, the service provider shall promptly notify COT in
writing of the fact of the delay, its likely duration and its cause(s). As soon as
practicable after receipt of the service provider’s notice, COT shall evaluate
the situation and may, at its discretion, extend the service provider’s time for
performance with or without a penalty, in which case the extension shall be
ratified by the parties by amendment of the Contract. Any such extension of
time limit, even if it is due to unforeseen circumstances beyond control of
both the SP and COT, shall be at no extra cost to COT.
15.3 Except as provided under GCC Clause 20, a delay by the service provider in
the performance of its delivery obligations shall render the service provider
liable to the imposition of a penalty pursuant to GCC Clause 18, unless an
extension of time is agreed upon pursuant to GCC Clause 21(b) without the
application of the penalty.
16 Termination for Default

16.1 COT may, without prejudice to any other remedy for breach of contract, by
written notice of default sent to the service provider, terminate the Contract
in whole or part:

16.1.1 if the service provider fails to deliver any or all of the services within
the period(s) specified in the Contract, or within any extension
thereof granted by COT; or
16.1.2 if the service provider fails to perform any other obligation(s) under
the Contract.
16.1.3 If the service provider, in the judgment of COT has engaged in corrupt
or fraudulent practices in competing for or in executing the Contract.

For the purpose of this Clause:

“Corrupt practice” means the offering, giving, receiving or soliciting of any
thing of value to influence the action of a public official in the procurement
process or in contract execution.

“Fraudulent practice: a misrepresentation of facts in order to influence a
procurement process or the execution of a contract to the detriment of the
Borrower, and includes collusive practice among Bidders (prior to or after bid
submission) designed to establish bid prices at artificial non‐competitive
levels and to deprive the Borrower of the benefits of free and open
competition;”

If the Service Provider fails to conform to the quality requirement laid
down/third party inspection/consultants opinion.

17 Force Majeure

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17.1 Notwithstanding anything contained in the tender, the service provider shall
not be liable for liquidated damages or termination for default, if and to the
extent that, it’s delay in performance or other failures to perform its
obligations under the agreement is the result of an event of Force Majeure.
17.2 For purposes of this clause, “Force Majeure” means an event beyond the
control of the service provider and not involving the service provider’s fault
or negligence and not foreseeable. Such events may include, but are not
limited to, acts of the Purchase either in its sovereign or contractual capacity,
wars or revolutions, fires, floods, epidemics, quarantine restrictions and
freight embargoes.
17.3 If a force Majeure situation arises, the service provider shall promptly notify
COT in writing within 10 days of such conditions and the cause thereof.
Unless otherwise directed by COT in writing, the service provider shall
continue to perform its obligations under the Contract as far as it is
reasonably practical, and shall seek all reasonable alternative means for
performance not prevented by the Force Majeure.

18 Termination for Insolvency

18.1 COT may at any time terminate the Contract by giving written notice to the
Supplier / service provider, if the Supplier / service provider becomes
bankrupt or otherwise insolvent. In this event, termination will be without
compensation to the Supplier / service provider, provided that such
termination will not prejudice or affect any right of action or remedy which
has accrued or will accrue thereafter to COT.

19 Termination for Convenience

19.1 COT by written notice sent to the service provider, may terminate the
Contract, in whole or in part, at any time for its convenience. The notice of
termination shall specify that termination is for COT’s convenience, the
extent to which performance of the service provider under the Contract is
terminated, and the date upon which such termination becomes effective.
19.2 The services / software that is complete and ready for rendering /
deployment within 30 days after the service provider’s receipt of notice of
termination shall be accepted by COT at the Contract terms and prices. For
the remaining services, COT may elect:

19.2.1 To have any portion completed and delivered at the Contract terms
and prices; and/or
19.2.2 To cancel the remainder and pay to the service provider an agreed
amount for partially completed services / software and for services /
software previously procured by the service provider.

20 Right to use defective software/equipment

20.1 If after delivery, acceptance and installation and within the guarantee and
warranty period, the operation or use of the software/equipment proves to
24


be unsatisfactory, the Purchaser shall have the right to continue to operate
or use such software/equipment until rectification of defects, errors or
omissions by debugging / repair or by partial or complete replacement is
made without interfering with COT’s operation.

21 Supplier / service provider Integrity
21.1 The service provider is responsible for and obliged to conduct all contracted
activities in accordance with the Contract using state‐of‐the‐art methods and
economic principles and exercising all means available to achieve the
performance specified in the Contract.

22 Supplier / service provider’s Obligations
22.1 The service provider is obliged to work closely with COT’s staff, act within its
own authority and abide by directives issued by COT.
22.2 The service provider will abide by the job safety measures prevalent in India
and will free COT from all demands or responsibilities arising from accidents
or loss of life the cause of which is the service provider’s negligence. The
service provider will pay all indemnities arising from such incidents and will
not hold COT responsible or obligated.
22.3 The service provider is responsible for managing the activities of its personnel
or sub‐contracted personnel and will hold himself responsible for any
misdemeanors.
22.4 The service provider will treat as confidential all data and information about
COT, obtained in the execution of his responsibilities, in strict confidence and
will not reveal such information to any other party without the prior written
approval of COT.
22.5 It shall be the responsibility of the Contractor to abide by the provisions of
the labor welfare legislations, like The Payment of Wages Act, 1936, The
Payment of Bonus Act, 1965, The Minimum Wages Act, 1948, The Equal
Remuneration Act, 1976, The Payment of Gratuity Act, 1972, The Employees’
State Insurance Act, 1948, Contract Labor Act, 1970, The Workmen’s
Compensation Act, 1923 and others similar legislations, rules, and orders as
issued from time to time.
22.6 The Contractor shall submit the proof of monthly payment to CoT e.g., RTGS,
NEFT, Bank statement, etc. to his employees.
22.7 The Contractor shall at their cost install, maintain and use for all operators at
all the RTOs/ARTOs a suitable device to ensure that the requisite number of
resources are reporting for their duties on time and there is no
impersonation. The Contractor shall be obliged to accept the ITES solution
suggested by Customer for this purpose.

23 Patent Rights
23.1 In the event of any claim asserted by a third party of infringement of
copyright, patent, trademark or industrial design rights arising from the use
of the Goods or any part thereof in COT, the service provider shall act
expeditiously to extinguish such claim. If the service provider fails to comply
25


and COT is required to pay compensation to a third party resulting from such
infringement, the service provider shall be responsible for the compensation
including all expenses, court costs and lawyer fees. COT will give notice to the
service provider of such claim, if it is made, without delay.

24 Site Preparation and Installation
24.1 COT is solely responsible for the preparation of the sites in compliance with
the technical and environmental specification defined by the service
provider. COT will designate the installation sites before the scheduled
installation date to allow the service provider to perform a site inspection to
verify the appropriateness of the sites before the deployment of software.
This activity should be undertaken immediately after signing of the contract
with COT so that there is no delay in implementation of software due to site
problems. The Hardware/software requirement report should be submitted
within the first 30 days after signing of the Contract with COT.

25 Time limit project
25.1 The total time limit for the successful implementation of the project as per
requirement of COT from the date of signing the contract which will be
excluding the time required for approvals for the critical intermediate
submissions. Time required for approval in normal circumstances may not
exceed 20 working days for each such critical deliverables.

Maximum time Cumulative time
Stages of Project
Limit Limit
Project Initiation (Site Preparation
(Development of Software, 1 month from
commissioning of H/w and other the date of 1 month
peripheral, Deployment of issuance of LoI
Manpower)
5 Years +
Extendable up
Operation Period 5 years & 1 month
to 2 years based
on performance

26 Payment terms
26.1 The COT/GIL shall certify actual implementation. The TSP has to ensure
proper hand‐holding & support of the system.
26.2 SP shall raise the monthly invoice based on No. of card dispatched with
following information.
26.2.1 RTO wise card issuance report
26.2.2 Satisfactory Certificate of respective RTO Office
26.2.3 Bank Statement of Salary paid to their Employees
26.2.4 Bidder should setup central server and MIS should be verified
electronically.
26


26.3 COT shall verify the Invoice raised against the card dispatched & shall make
the payment after deduction of penalty, if any.
26.4 SP’s request(s) for payment shall be made to COT along with the 2 original
copies of invoice and necessary documents. The invoice should be English /
Gujarat based.
26.5 Payment shall be made in Indian Rupees. While making payment, necessary
income tax and service tax deductions will be made.
26.6 A sub account to be opened by the bidder for making all the statutory
payments related to employees. The details of ESI/EPF payments to be
attached with the invoice.

27 Unconditional Bid
27.1 Bidders shall not put any condition of any kind in the Technical and Financial
Bid, failing which the bid shall be rejected as non‐responsive.

28 No Variable Cost in Financial Bid
28.1 Bids with the variable costs / rates shall not be considered and shall be
rejected as non‐responsive at the discretion of COT.
29 Resolution of Disputes
29.1 In this regard COT doesn’t go for any arbitration on dispute and COT’s
decision will be final and binding on the service provider.

30 Governing Language
30.1 The contract shall be written in English language. All correspondence and
other documents pertaining to the Contract, which are exchanged by the
parties, shall be written in the same language.

31 Applicable Law
31.1 The Contract shall be interpreted in accordance with the laws of the Union of
India and that of State of Gujarat.

32 Taxes and Duties
32.1 Service providers shall be entirely responsible for all taxes, duties, license
fees, octroi, road permits, etc., incurred until delivery of the contracted
software / service to COT. However, VAT/Service Tax in respect of the
transaction between COT and the service provider shall be payable extra, if
so stipulated in the Notification of Award.

33 Binding Clause
33.1 All decisions taken by GIL/COT regarding the processing of this tender and
award of contract shall be final and binding on all parties concerned.
34 Contract Period
34.1 The contract period will be of 5 years. However the Department will take the
review on all the activities carried out, performance reports submitted by
27


bidder after the completion of 5 Years and extend for next two years on the
same rate. The TSP agrees that in any case TSP shall not terminate the
contract. However, the department reserves a right to terminate the contract
by sending a notice to the bidder in the events of non‐performance, security
violations and non‐compliance.
35 Agreement Amendments
35.1 No variation in or modification of the terms of the agreement shall be made
except by written amendment signed by both the parties. However,
Department shall, as the situation warrants, in consultation and agreement
with bidder shall make major additions to the scope and agree for suitable
payments.
36 Limitation of Liability
36.1 The entire liability of the bidder shall be limited to Maximum (Limitation of
liability) = Payment made to the bidder and explicitly exclude all direct,
indirect and consequential losses impact, etc. to the Department except as
may be determined by courts of law under the applicable law and awarded
after following the due process of law.
37 Severability:
37.1 If any term, clause or provision of the agreement shall be judged to be invalid
for any reason whatsoever such invalidity shall not affect the validity or
operation of any other term, clause or provision of the agreement and such
invalid term clause or provision shall be deemed to have been deleted from
the agreement and if the invalid portion is such that the remainder cannot be
sustained without it, both parties shall enter into discussions to find a
suitable replacement to the clause that shall be legally valid.

38 Maintenance service including Warranty Support:
38.1 Free maintenance services including Warranty support shall be provided by
the Bidder during the contract period without altering the terms.

39 Taxes and Duties
39.1 The TSP shall fully familiarize themselves about the applicable Domestic taxes
(such as VAT, Sales Tax, Service Tax, Income Tax, duties, fees, levies, etc.) on
amount payable by COT under the contract. The TSP, sub TSP and personnel
shall pay such domestic tax, duties, fees and other impositions (wherever
applicable) levied under the applicable law.
39.2 The billing should be done in Gujarat only.
40 Legal Jurisdiction
All legal disputes between the parties shall be subject to the jurisdiction of the courts
situated in Gandhinagar/Ahmedabad of Gujarat only.
41 Notice
Any notice, request or consent required or permitted to be given or made pursuant
to this contract shall be in writing. Any such notice request or consent shall be
28


deemed to have been given or made when delivered in person to an authorized
representative of the party to whom the communication is addressed, or when sent
to such party at the address mentioned in the project specific Contract Agreement.
29


SECTION IV: SERVICE LEVEL AGREEMENT (SLA) & PENALTY CLAUSE

The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly
define the levels of service which shall be provided by the TSP to COT for the duration of
the contract for providing Operation and Maintenance support against the stated scope
of work. COT/GIL shall regularly review the performance of the services being provided
by the TSP and the effectiveness of this SLA.

1. Delay in Project Initiation
a. A penalty of Rs. 10,000 for each day of Delay as per milestone defined in the
time limit of the project. This penalty will be levied either from PBG or
Quarterly payable value.

2. Quality Assurance & Warranty
- The bidder will ensure that all smart card deliveries strictly adhere to the
specifications as stipulated under relevant sections/ clauses of this tender.
- Bidder has to agree to provide warranty on the supplied smart cards during the
duration of the project. The warranty has to be against any manufacturing defect
limited to chip, plastic, milling, embedding & SCOSTA OS.
- COT/RTO Office/ End User will inform the bidder of smart cards that are
incompatible/ faulty and the bidder will be responsible to replace the same at no
extra cost to COT/RTO Office /End User during the project duration.
3. Penalties
The supplying agency / successful bidder shall be paid according to the payment
terms defined earlier after making necessary deductions against taxes as well as
penalties as mentioned below:‐

The reason attributed to non‐availability of card will not be considered for
calculation of delay for preparation of card. Bidders are required to ensure the stock
availability of 1 lac card at any given point in time.

Parameter Availability Penalty i.e. Deduction
Delay in Within 3 Nil
Preparation of card days
Delay 2% value of per card per day delay.
beyond the  The delay in preparation of card will be
3 days calculated on quarterly basis.
 The cumulative delay of all delayed days of card
which were prepared late will be summed up
 2% penalty on value of the total delayed days
per card will be calculated & levied from the
quarterly payable amount.
i.e. if vendor delay
5 cards for 4 days in 1st month,
5 cards for 3 days in 2nd month,
10 cards for 5 days in 3rd month
The total penalty will be levied for the quarter will
be 20+15+50= 85 card days delay.
If the card value is 100 rs. Then 2% of 8500 will be
30


170 rs.
Delay in dispatch of Within 3 Nil
Card days
Delay 2% value of per card per day delay.
beyond the  The delay in dispatch of card will be calculated
3 days on quarterly basis.
 The cumulative delay of all delayed days of card
which were dispatched late will be summed up
 2% penalty on value of the total delayed days
per card will be calculated & levied from the
quarterly payable amount.
i.e. if vendor delay
5 cards for 4 days in 1st month,
5 cards for 3 days in 2nd month,
10 cards for 5 days in 3rd month
The total penalty will be levied for the quarter will
be 20+15+50= 85 card days delay.
If the card value is 100 rs. Then 2% of 8500 will be
170 rs.

If in any quarter, the total card delays of card preparation & dispatch exceed more than
20,000 card delay days then COT has rights to terminate the contract.

31
SCTION V: SCOPE OF WORK

1. Introduction:

VISION: To issue smart card based Vehicle Registrations and other IT relate, activities of
Transport Department, Government of Gujarat

The project envisages modernization of registration certificate service deliveries provided by
the Transport Department to the Citizens with the use of ICT (Information and
Communication Technologies) for a period of 5 years.

The project is based on one simple thought ‐ a vibrant transport department, which should
be accessible to all applicants/citizens as a citizen‐centric department.

Hence the project envisages creating and implementing a sustainable, scalable platform of
G2C services delivery with the use of Information and Communication Technology (ICT).
With the use of ICT, we have to ensure an effective, efficient and reliable and vibrant service
delivery. COT wants to make their customers delighted by giving them e‐Service advantage.
They have to ensure that following services are to be delivered electronically and enhance
citizen comfort & gain their confidence:
 Issuance of Smart Card based Registration Certificates
 Facility to Dealers for Registration at their point of sale.
 Facility to citizens for direct online payment of fee/ taxes to the Transport Department
 Other applications / facilities as desired by the Transport Department from time to time.

The Software system for issuance of registration certificate i.e. Vahan, will be provided NIC.

2. OBJECTIVES OF THE PROJECT
 Enhance the citizen convenience by establishing, operating & maintaining citizen friendly
system
 Induce efficiency & effectiveness in Transport Department by
o Increase transparency in the overall functioning of the department
o Provide on time data & Management Information Services (MIS) for Department &
other enforcement agencies of State
o Create an integrated information system that would ensure the availability of
anytime / anywhere information of services for Citizens.

 To achieve these objectives, it is essential that the system should be designed in holistic
and comprehensive manner. Any item of data needs to be entered once in VAHAN then
should be made available as often as necessary to all the department's to use it. This
requires seamless integration of software, hardware, networking and IT enabled services
which in turn would require adoption of certain best practices.

3. Current Scenario
Proposed G2C Service delivery project is a comprehensive scheme for modernization &
computerization of Registration Certificates in the Transport Department, Government of
Gujarat.
3.1. The current system flow of the Transport Department is as follow:

3.2. Current Process flow of the System

33

a) Vehicle owner will submit application at single window counter by two ways:
b) Online through website and offline at counter by token system. In online case,
Application can submit application and take appointment on website. In offline case,
applicant can submit application and take appointment at counter located in RTO
through token system.
c) As per appointment taken through website or token system, applicants submit
application at single window counter. The operators seated at single window counter
receives the application; carry out all the processes related to single window as mention
in Scope of work; issue acknowledgment slip and handover to the applicant. The
applicant can leave the RTO.
d) All approvals will be given by RTO.
e) After approval, data will be pushed from VAHAN to concessionaire server. After that
smart card will be printed by computer operator.
f) After printing of smart card, KMS (key management system) of smart card will done by
RTO.
g) After successfully KMS of smart card, smart cards will be dispatched to vehicle owner at
the address mentioned in his application from or record. The process flow for
dispatching of smart card are:‐
i) Get smart card dispatch covers/envelops and such other material from RTO office.
ii) Printing the vehicle owner address on smart card dispatch cover/envelop.
34
iii) Putting smart card and such other material if exist in cover/envelop and seal the
cover. The concessionaire shall take utmost care to ensure that no mismatch take
place in the putting smart card in concern cover/envelop.
iv) Packed cover/envelop dispatch unique number will recorded in software.
v) Dispatched smart card list will be generated in excel file from software.
vi) Packed cover/envelop and excel file will be handed over to the postal department or
such other agency for distribution.
vii) Concessionaire will collect undelivered smart cards from postal department and it
will be recorded in software and then it will be handed over to RTO.
viii) Undelivered smart card will be handed over to vehicle owner by verifying his identify
proof by RTO.

3.3. Detail of RTO/ARTO and no. of card dispatch in last year
2014‐15
Sr # Location
NT T Total
1 AHMEDABAD 278584 39305 317889
2 MEHSANA 64050 9195 73245
3 RAJKOT 181757 15692 197449
4 BHAVNAGAR 79245 7747 86992
5 SURAT 231711 18345 250056
6 VADODARA 157541 19830 177371
7 NADIAD 51300 8372 59672
8 PALANPUR 62471 8147 70618
9 HIMMATNAGAR 67317 7324 74641
10 JAMNAGAR 81847 11972 93819
11 JUNAGADH 83880 8065 91945
12 BHUJ 81759 19634 101393
13 SURENDRANAGAR 48504 6070 54574
14 AMRELI 36630 3958 40588
15 VALSAD 55781 7964 63745
16 BHARUCH 52940 6745 59685
17 GODHARA 42951 6505 49456
18 GANDHINAGAR 56425 9200 65625
19 BARDOLI 30035 4300 34335
20 DAHOD 25580 4024 29604
21 NAVSARI 47217 5463 52680
22 RAJPIPLA 8742 1308 10050
23 ANAND 57453 8036 65489
24 PATAN 27879 3845 31724
25 PORBANDAR 25133 4170 29303
26 VYARA 19184 1844 21028
27 AHMEDABAD(E) 80320 8104 88424
28 Surat(pal) 0 0 0
29 Vadodara2 0 0 0
Waghai
3271 238 3509
30 (Ahwa‐Dang)
35
2014‐15
Sr # Location
NT T Total
31 Modasa(Arravalli) 0 0 0
32 Veraval (GirSomnatha) 0 0 0
33 Botad 0 0 0
34 Chhotaudepur 0 0 0
35 Lunavada (Mahisagar) 0 0 0
36 Morbi 0 0 0
Jamkhambhalia
0 0 0
37 (Devbhoomi Dwarka)
Total 2039507 255402 2294909
4. SCOPE OF WORK
4.1. Services to be delivered by Bidder with required hardware, software and manpower
Bidder would be required to perform following services and deliver them under the
Projects:
a) System study, creation of functional specifications, software development,
implementation, necessary upgrade & customizations including integration with
VAHAN from time to time, maintenance, operations and issuance of document printing
application (integrated with VAHAN from National Informatics Centre or any other
system/application as instructed by Commissioner of Transport, Gujarat, wherein
issuance can be done for paper based following document with security features &
hologram for all transactions related to the following (including but not limited to new,
renewal, duplicate etc as the case may be):
i) Vehicle Permits (all types)
ii) Fitness Certificates (for all Transport Vehicles)
iii) Tax Certificates (for all Transport Vehicles)
iv) No Objection Certificates (for all Vehicles)
v) Tax Recovery Notice(s)
vi) Paper copy of Vehicle Registration details (for all vehicles)
vii) Any other document as desired by Commissioner of Transport

b) Operationalization of Single Window System
The concessionaire cum Data Entry Operator of the service provider shall be responsible
for providing computer peripheral, as mentioned in Section X at the window (counter)
and indicative manpower required is as per Section XI to perform following functions:
i) Accepting application from the vehicle owners or their representatives
ii) Generating acknowledge receipt and handing over the same to Vehicle Owner
(the blank acknowledgement receipt required for the purpose shall be provided
by COT)
iii) Verify the data as may be required
iv) Data entry of application forms or correction there in as may be required
v) Collection of bio‐metric details of the vehicle owner as may be mandate by COT.
vi) Collection of short tax or fee, if required.
vii) Any other function as may be required for smooth and efficient functioning of the
system.
36

c) Making available pre‐printed Smart Cards:
i) The concessionaire shall be fully responsible for printing and preparing the smart
card as per minimum specification given in form X and information given by COT.
ii) Supply of 64KB SCOSTA smart cards for issuance of registration certificates in
required quantities.
iii) The Service Provider shall be responsible for keeping an inventory of minimum 45
days available at the Central level and a minimum inventory of 20 days at the RTO
Office levels for the smooth operations of the issuance of registration certificates.
iv) The design is compliant to ISO/IEC‐7816 international standards smart cards [2–9]
and the SCOSTA specification. Also, the system should have features like
encryption/decryption schemes, storage and retrieval of cryptographic
information etc. on the smart card operating system as per design specifications.
The design of the smart card will be given by the Government. However In any
case the design of the card changes the cost of designing will be borne by the
service provider.
v) Printing of 64 Kb SCOSTA Smart Card based Registration Certificates (prevailing
from time to time as per guideline from authority) for new, renewal, duplicate,
change of address, change/transfer of ownership etc.
vi) The Service Provider should establish a system for the printing and dispatch of
64KB SCOSTA smart card based registration certificate including the management
& operations integrated with VAHAN application provided by National
Informatics Centre (NIC) or any other system/application as instructed by
Commissioner of Transport, Gujarat.
vii) The process related to printing and preparation of card, except KMS, shall be
responsibility of service provider. The service provider shall procure and maintain
all hardware and software relating to printing and preparation of smart card.

d) Deployment of Smart Card related peripherals like Smart Card Printer's, Card Drives

e) Supply of consumables for smart card personalization.
The Service Provider shall be responsible for making available all the consumables and
any other goods or articles required from time to time for functional operations &
issuance of Registration Certificates.

f) Deployment of necessary Manpower

 The Service Provider shall pay fair and reasonable wages to the workmen employed
as per Minimum Wages Act, 1948, Notification no.
KHR/2014/188/LVD/10/2013/575849/M(2) dated 26/12/2014 and time to time
amendment done by Labour & Employment Department, Govt. of Gujarat.
 The salary of the manpower working on the RTO project shall be paid online in Bank
account. i.e. through ECS / NEFT / RTGS etc. A record of the payments made in this
regard should be maintained by the successful Bidder and shall be provided along
with the invoice submitted by them. If complaints are received by the CoT/RTO (or
any appropriate authority) against service provider for non‐payment to
employees/not adherence to minimum wages acts mentioned above, appropriate
action (Liquidation of Security Deposit, Blacklisting, etc.) may be initiated by the
department as deemed necessary against the successful Bidder.
37
 There is no Master and Servant relationship between the employees of the successful
bidder and COT further that the said persons of the successful bidder shall not claim
any absorption in the Commissionerate of Transport/Government of Gujarat on any
ground whatsoever.
 The successful bidder shall not claim any
benefit/compensation/absorption/regularization of services from/in the Department
in any form.
 The Service Provider’s personnel shall not disclose any operational process, technical
know‐how, security arrangements and administrative/organizational matters without
the permission of RTO as all these matters are of confidential/secret nature.
 The successful bidder will be wholly and exclusively responsible for payment of
wages to the persons engaged by it in compliance of all the statutory obligations
under all related legislations as applicable to it from time to time including Minimum
Wages Act, Employees Provident Fund Act, ESI Act, etc. and the RTO or Department
shall not incur any liability of the successful bidder for any expenditure whatsoever
on the persons employed by the successful bidder on account of any such statutory
obligation.
 Continued violation of this may lead to termination of contract and forfeiture of
Performance Guarantee.
 The rates of wages to be paid to outsource personnel shall increase @ 5% during the
extended contract period in case contract is extended beyond one year of contract.
 If Government increases the minimum wages during the period of this contract being
in force, the Agency will pay revised minimum wages to manpower if such minimum
wages are higher than above mentioned monthly wages, from the date on which
such revision comes into force. In such case of upward revision of wages, SP will pay
applicable minimum wages or above mentioned wages, whichever is higher from the
date on which such revision comes into force.

g) Packing the card and dispatching
i) The Smartcard after printing shall be dispatched to the vehicle owner at the
address mentioned in his application form or in the records available with COT.
ii) The Service Provider shall be responsible for printing and preparing the
cover/envelop, putting the smart card and such other material as decided in the
cover and sealing the cover/envelop.
iii) The Service Provider shall take utmost care to ensure that no mismatch takes
place in the dispatch of smart cards. The packed envelops shall be handed over to
the postal department or to such agency as may be decided by COT for
distribution. All processes in this regards shall be responsibility of service
provider.
iv) The COT shall bear the postal/courier expenses incurred in distribution of card.
The Service Provider shall maintain complete record of all the cards dispatch on
daily basis. The envelop received back as undelivered shall be recorded in a
separate register by Service Provider. The Service Provider shall procure and
maintain all hardware and software relating to packing and dispatching of the
cards.

h) Deployment, training and management of necessary manpower at all service delivery
locations.
38
The Service Provider will provide well‐trained and qualified staff to ensure trouble free
delivery of services to meet the requirements of the SLA and the department. On behalf
of Transport Department, the authority appointed by the Transport Commissioner will
be the project manager who would administer the day to day project activities. The role
of the department appointed project manager would be to:
i) Monitor the day to day activities of the operator
ii) Monitor the qualification and skill set of the staff deployed by the Service
Provider
iii) Monitor the quality of the work performed by the Service Provider
iv) The Service Provider would be required to provide training to both its internal
staff as well as the officials of the transport department relating to the software
application as well as general computer training on continuous basis. The training
should be focused on providing knowledge transfer to the department officials so
as to increase their awareness and acceptability of the application. The Service
Provider would bear the cost of providing the training, supply of course ware etc.

i) The Service Provider shall make the module for complete record of inventory i.e. blank
cards, printing and dispatching of the card and make available to the COT in such format
given by COT. The Service Provider shall also be responsible for disseminating
information regarding approval of card received by them and dispatch of the smart card
to the vehicle owner. The Service Provider shall make all endeavors to see that the
process is error free and further the objective of citizen centric services of COT.

The quality of work performed by the Service Provider will have to be up to the
satisfaction of the project manager. In the event of any staff member moving out of the
project site, the replacement will have to be immediate and up to the satisfaction of the
project manager.
.
j) Integration of various services and data with department’s other functionalities like
check post, HSRP etc.

k) 5 years of operations, upkeep, maintenance, enhancements, support etc. for all above
services and further 2 years, if required.

l) The minimum technical specification of the equipment/item is given in Section X.

m) The service provider shall be responsible to provide the recording of the IP based camera
in DVD to respective RTO Office at the end of each month.

n) The necessary LAN cabling and electrification work will be done by the Service Provider.
The GSWAN connectivity will be provided by the Department. However, in case any
problem in connectivity the Service Provider shall be responsible to provide the
alternative way for doing business operation of RTO.

39
SECTION V: PERFORMANCE SECURITY FORM

(To be stamped in accordance with Stamp Act)
Ref: Bank Guarantee No.
Date:
To
Name & Address of the Purchaser/Indenter
____________________________
____________________________

Dear Sir,

In consideration of Name & Address of the Purchaser/Indenter, Government of Gujarat,
Gandhinagar (hereinafter referred to as the OWNER/PURCHASER which expression shall
unless repugnant to the context or meaning thereof include successors, administrators and
assigns) having awarded to M/s.
……………………………………………………………………………………………………………… having Principal
Office at …………………………………………………………………… (here in after referred to as the
“SELLER” which expression shall unless repugnant to the context or meaning thereof include
their respective successors, administrators, executors and assigns) the supply of
____________________by issue of Purchase Order No………………. Dated ………… issued by
Gujarat Informatics Ltd. ,Gandhinagar for and on behalf of the OWNER/PURCHASER and the
same having been accepted by the SELLER resulting into CONTRACT for supplies of
materials/equipments as mentioned in the said purchase order and the SELLER having
agreed to provide a Contract Performance and Warranty Guarantee for faithful performance
of the aforementioned contract and warranty quality to the OWNER/PURCHASER,
__________________________________having Head Office at (hereinafter referred to as
the ‘Bank’ which expressly shall, unless repugnant to the context or meaning thereof include
successors, administrators, executors and assigns) do hereby guarantee to undertake to pay
the sum of Rs._______________(Rupees________________________) to the
OWNER/PURCHASER on demand at any time up to________________ without a reference
to the SELLER. Any such demand made by the OWNER/PURCHASER on the Bank shall be
conclusive and binding notwithstanding any difference between Tribunals, Arbitrator or any
other authority.

The Bank undertakes not to revoke this guarantee during its currency without previous
consent of the OWNER/PURCHASER and further agrees that the guarantee herein contained
shall continue to be enforceable till the OWNER/PURCHASER discharges this guarantee.
OWNER/PURCHASER shall have the fullest liberty without affecting in any way the liability of
the Bank under this guarantee from time to time to extend the time for performance by the
SELLER of the aforementioned CONTRACT. The OWNER/ PURCHASER shall have the fullest
liberty, without affecting this guarantee, to postpone from time to time the exercise of any
powers vested in them or of any right which they might have against the SELLER, and to
exercise the same at any time in any manner, and either to enforce to forebear to enforce
any covenants contained or implied, in the aforementioned CONTRACT between the
OWNER/PURCHASER and the SELLER or any other course of or remedy or security available
to the OWNER/PURCHASER.

40
The Bank shall not be released of its obligations under these presents by any exercise by the
OWNER/PURCHASER of its liability with reference to the matters aforesaid or any of them or
by reason or any other acts of omission or commission on the part of the
OWNER/PURCHASER or any other indulgence shown by the OWNER/PURCHASER or by any
other matter or things.

The Bank also agree that the OWNER/PURCHASER at its option shall be entitled to enforce
this Guarantee against the Bank as a Principal Debtor, in the first instance without
proceeding against the SELLER and not withstanding any security or other guarantee that the
OWNER/PURCHASER may have in relation to the Seller’s liabilities.

Notwithstanding anything contained herein above our liability under this Guarantee is
restricted to Rs. _________________ (Rupees _________________________) and it shall
remain in force up to and including ________________ and shall be extended from time to
time for such period as may be desired by the SELLER on whose behalf this guarantee has
been given.

Dated at _______________ on this _________ day of ___________2015

_____________________
Signed and delivered by

_____________________

For & on Behalf of

Name of the Bank & Branch &
Its official Address

41
Section VI: Format of Pre‐Qualification of Bids
Bidder Eligibility Compliance
Sr. No. Eligibility Criteria Compliance Remarks

(Y/N)
1 The company quoting must be registered under the
Indian Companies Act, 1956, engaged in the IT related
activities/services for at least last five years and in
providing IT enabled "over the counter" or backend
support services for at least last three years as on last
date of submission of bids
2 The bidder must have minimum average consolidated
annual sales turnover of Rs. 75 Crore for last three
consecutive years (2012‐13, 2013‐45, 2014‐15) in the
IT related activities or services or in the field of
providing Smart card enabled services. Sales in other
activities or fields will not be accounted for this
turnover criterion
3 The bidder must be registered with the Service Tax or
Central Excise Department in the range of bidder's
operations and carry a valid PAN Number from the
income Tax Department.
4 The bidder must have a positive net worth (measured
as paid up capital plus free reserves) in each of the
last three audited financial years.
5 The bidder must have delivered at least 15 lacs
SCOSTA cards to any of the project of smart card
documents in India in last 5 financial years as on last
date of submission of bids.
6 The bidder must have executed at least one multi‐
location projects having an implementation of
minimum fifteen (15) locations in India as on last date
of submission of bids.
7 The bidder must be ISO 9001:2008 / ISO 27001:2005 /
PCI CMMI Level 3 Certified.
8 Bidders should not be under a declaration of
ineligibility for corrupt and fraudulent practices
issued by Government of Gujarat and / or black‐listed
by Gujarat Government departments.
9 Bidder should not have violated / infringement of any
Indian or foreign trademark, patent, registered design
or other intellectual property rights.
10 The bidder should have a support office in the State
of Gujarat. If not present, the bidder should establish
the same within 30 days from the date of issuance of
LOI.

11 No Consortium will be allowed.
42
1. Covering Letter ‐ Bid Proposal Form

Reference:
Date:
Tender No.: GIL/

To

Sir / Madam

Having examined the Bidding Documents including Addenda Nos. ________________ (insert
numbers, if any), the receipt of which is hereby duly acknowledged, we, the undersigned,
offer to render “Selection of Service Provider for Issuance of Smart Card Based Vehicle
Registration Certificate” for Commissioner of Transport, Government of Gujarat in
conformity with the said bidding documents for the same as per the technical and financial
bid and such other sums as may be ascertained in accordance with the Financial Bid
submitted online and made part of this bid.

We undertake, if our bid is accepted, to render the services in accordance with the delivery
schedule which will be specified in the contract document that we will sign if the work order
given to us.

If our bid is accepted, we will obtain the guarantee of a bank in a sum equivalent to fixed
amount based on the estimation of the total project cost for the due performance of the
Contract, in the form prescribed by Commissioner of Transport.

We agree to abide by this bid for a period of 180 (One hundred and eighty only) days after
the date fixed for bid opening as mentioned under the Instruction to Bidders and it shall
remain binding upon us and may be accepted at any time before the expiration of that
period.

Until a formal contract is prepared and executed, this bid, together with your written
acceptance thereof and your notification of award shall constitute a binding Contract
between us.

Commissions or gratuities, if any, paid or to be paid by us to agents relating to this Bid, and
to contract execution if we are awarded the contract, are listed below:

Amount:_____________________Rupees:___________________________________
Name:__________________________________________________________________
Address:____________________________________________________________________
___________________________________________________________________
Purpose of Commission or gratuity:_________________________________________
______________________________________________________________________
(if none, state “none”)

We understand that you are not bound to accept the lowest or any bid you may receive.

Dated this _______________ day of ________________ 20 ____
43
Signature (in the capacity of)
Duly authorized to sign Bid for and on behalf of _______________________

44

2. Particulars of the Bidder’s Organization
1. Tender for “Selection of Service Provider for Issuance of Smart Card Based Vehicle
Registration Certificate” for Commissioner of Transport, Government of Gujarat
2. Name and full address of the firm/ ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Company/ Organization ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
3. Registered Office with full address, ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Telephone No(s) ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Fax No(s) ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
E‐mail address ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Website URL ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
4. Income Tax Registration number. (PAN) ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
5. Service Tax Registration No. ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
6. Whether Public Limited Company or Private ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Limited Company or any other entity (Give ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
details)
7. In case of a company, details of Director, ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Managing Director etc and their Share holding ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
and their respective liabilities in carrying this ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
tender and discharge of subsequent
8. Whether any establishment is in Gujarat. If ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
so detailed address of the same and activity ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
carried on there.
9. Name and addresses and designation of the ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
persons who will represent the Bidder while ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
dealing with COT/ GIL (Attach letter of ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
authority)
10. Details of service / support network and ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
infrastructure available in Gujarat. ( If Any) ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
Note: Above details are mandatory, Bidder may use additional sheets for above
submissions.

(Authorized Signatory)

Name:________________________
Designation & Authority:__________
Place:_________________________
Date:__________________________
Stamp:________________________
Company Name:________________
Business Address:_______________
45
3. Turnover Details (In Lacs)
Sr. Financial Turnover in IT Turnover from Total Net Network
No. Year Operation Smart Card Turnover Profit
1. 2012‐13
2. 2013‐14
3. 2014‐15
4. Manpower Self Certificate
(Certificate to be issued on the letter head of the bidder)

To,
__________________
__________________

Reference: Tender Number ______________ Dated ______________

Subject: Proposal for the Selection of Service Provider for Issuance of Smart Card Based
Vehicle Registration Certificate” for Commissioner of Transport, Government of Gujarat

Dear Sir,
This is to certify that we, M/s. << Name of Bidder>> has _____ nos. of employees on
its payroll on _________ 2015

Yours faithfully,

Signature with company seal
Name:
Date:
Designation:

5. Sole Responsibility Certificate
To,
__________________
__________________

Reference: Tender Number ___________ Dated ______________

Subject: Proposal for the “Selection of Service Provider for Issuance of Smart Card Based

Dear Sir;
This is to certify that we, M/s. << Name of Bidder>> will be solely responsible to the
Transport Dept. for the implementation of the project.
Yours faithfully,

46

Name:
Date:
Designation:
6. SCOSTA Renewal/ Up gradation Self Certificate
(Certificate to be issued‐on the letter head of the bidder)

To,
__________________
__________________



Dear Sir,

This‐is to certify that we, M/s. << Name of Bidder>> have a valid 64K.B SCOSTA certificate
the smart cards that will be used under the project. We also certify that we will keep SCOSTA
certificate renewed and/or upgraded as per the latest amendments issued by NIC.

Yours faithfully,

Name:
Date:
Designation:
________________________________
7. Opening of Office in Gujarat Self Certificate

To,
__________________
__________________



Dear Sir,
47
I, authorized representative of ___________________, hereby solemnly affirm that in case
we are selected as service provider, then our company will open its office in
Gandhinagar/Ahmedabad.

Yours faithfully,

Name:
Date:
Designation:
8. No deviation in proposal Self Certificate

To,
__________________
__________________



Dear Sir,

I, representative of____________________, hereby solemnly affirm the veracity of
documents submitted as a pan of pre‐qualification, technical and financial bid for the
Selection of Service Provider for Issuance of Smart Card Based Vehicle Registration
Certificate for Commissioner of Transport, Government of Gujarat.

I also confirm that we will abide to all the terms and conditions provided in the RFP and have
No Deviations. In the event of any deviation from the factual information the GIL/COT, Govt.
of Gujarat reserves the right to reject our proposal or terminate the contract, if awarded to
us, without any compensation.

Yours faithfully,

Name:
Date:
Designation:
48
Section VII: Format Technical Bids

1. Undertaking of Bidder
in the event of acceptance of the bid submitted by them and subsequent award of order,
Bidder shall use only SCOSTA certified smart card product (certified by NIC) towards the
fulfillment of the order and shall keep the SCOSTA certificate renewed and/or upgraded
as per the latest amendments issued by NIC. A copy of valid SCOSTA Certificate issued in
the name of the bidder should be attached with the bid.
2. Bidder Technical Experience
For each project, please provide a profile, based on the following template. The profile for
single project must not exceed one page.

Bidder has to provide the experience w.r.t to following criteria in the given format:
1.1. Project supplied at least 15 lacs SCOSTA cards to any project
1.2. Multi‐location projects having an implementation of minimum fifteen (15) locations
in India

Sr. No. Information Sought Details
Assignment Name :
Customer Information
1 Customer Name
Name of the contact person from the
client organization who can act as a
reference with contact coordinates
Name
2 Designation
Address
Phone Number
Mobile Number
Email ID
Project Details
3 Project Title
4 Start Date / End Date
Current Status (In Progress /
5
Completed)
Number of responding firm’s staff
6
deployed on this project (peak time)
Value of the Project
Order value of the project (in rupees
7
lakhs)
Narrative description of project:
(Highlight the components / services
8 involved in the project that are of
similar nature to the project for which
this Tender is floated
Description of actual services provided
9
by the responding firm within the
49
project and their relevance to the
envisaged components / services
involved in the project for which this
RFP is floated
Description of the key areas where
10 significant contributions are made for
the success of the project
Order Copies & Performance
11 Certificate received from Client is
attached with this statement

3. Bidder’s Approach, Methodology and Project Plan

Service Provider is required to present their technical proposal, not more than 50 pages,
dividing the whole solution into:
1. Technical Approach & Methodology ‐ comprising of understanding of department's
objectives, approach towards the services to be provided to the citizens,
methodology to carry out services, etc.
2. Work Plan ‐ comprising of main activities of the project, contents, phases,
delivery dates of deliverables, translation of work plan into a feasible plan, ere
3. Organization & Staffing ‐ Proposed structure and composition of the team, key
person responsibilities, proposed technical support and operations staff

4. Manpower/Resources Proposed
Team proposed and tasks assigned
Name of Staff Qualification Area of Position Task
Expertise assigned Assigned

* This information should be provided for all key professional staff, such as team leaders,
project managers, technical support staff, etc.

CV for Professional Staff Proposed
Please provide detailed professional profiles of the staff proposed for evaluation. The profile
for a single staff member must not exceed two pages.

Sr. No. Description Details
1 Name
2 Designation
3 Role proposed for
4 Current responsibilities in the
responding firm
5 Total years of relevant experience
6 Years of experience with the
50
responding firm
7 Educational qualifications:
Degree
Academic institution graduated
from
Year of graduation
Specialization (if any)
8 Professional certifications (if any)
9 Professional Experience details
(project‐wise):
Project name
Client
Key project features in brief
Location of the project
Designation
Role
Responsibilities and activities
Duration of the project
10 Covering Letter: Summary of the
Individual’s experience which has
direct relevance to the project
(maximum 1 page)

Each CV must be accompanied by the following undertaking from the staff member:

Certification
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly
describes myself, my qualifications, and my experience. I understand that any willful
misstatement described herein may lead to my disqualification or dismissal, if engaged.

[Signature of staff member]
Date:
(Authorized Signatory)
Name:________________________
Designation & Authority:__________
Place:_________________________
Date:__________________________
Stamp:________________________
Company Name:________________
Business Address:_______________

5. Work Schedule
Sr. No. Activity Months
1 2 3 4 5 6 … N
1
2
3
4
51

N
Bidders are required to furnish the following details

6. Technical Specifications & Quantities of the Proposed Equipment
Sr. No. Item Make & Model Technical Tentative
Specification Quantity
1. Smart Card Reader
2. Smart Card Printer
3. Smart Card (64KB
SCOSTA)
4. Servers
5. Desktop
6. IP based Camera
7. Dot Matrix Printer
8. Bio Metric Finger
Print Scanner
9. Web Camera
10. Signature Pads
11. Laser Printer
12. Other

The bidder shall propose all aforementioned items meeting the minimum technical
specifications, however the bidder is free to propose items that are over and above the
specified minimum technical specifications.

The bidder should deploy hardware items which of those OEM's only which are in the top
5 rank of the latest IDC report. However the bidder can also propose a particular make and
model if the bidder wishes too.

52
Section VIII: Format of Financial Bid
Bidder should quote firm rates for the entire Scope of Work and Technical Requirements
mentioned in the Section V of Tender Document.

Financial Bid Format
**Price per issuance of 64KB
SCOSTA Smart Card (In Rs.)
Excluding Taxes

Note:
- The Service Charges quoted above are exclusive of all the taxes, duties and levies.
- The Service Charges quoted above shall remain fix throughout the contract period.
- **The above price shall include the all activity mentioned in the scope of work i.e. Rent,
Operation & Maintenance cost of Hardware, Development of Integration S/W, Salary of
manpower, Administrative Charges of Manpower, Charges of SCOSTA card etc.
- **Detailed year wise cost analysis of various element of cost (like H/W, S/W, Charges of
Manpower, SCOSTA Cards expenditure etc.) while arriving at per card costing as
mentioned in the financial bid by the bidder must be submitted in the financial bid.


Name:
Date:
Designation:

53

Form V: Self‐Declaration
The
Director (e‐Governance), Gujarat Informatics Ltd.

Sir/Madam,
Having examined the Bidding Documents including Bid No.: ________________the receipt of
which is hereby duly acknowledged, we, the undersigned, offer to provide
______________________________________________________________ to COT.

We undertake, if our bid is accepted, to provide
______________________________________________________________________, in
accordance with the terms and conditions in the Tender document.

If our bid is accepted we will obtain the guarantee of a bank for a sum equivalent to 10% of
the Contract value, in the form prescribed by the purchaser.

We agree to abide by this bid for a period of 180 days after the date fixed for opening of
Price Bid section under the Instruction to Bidders and shall remain binding upon us and may
be accepted at any time before the expiry of that period.

Until a formal contract is prepared and executed, this bid, together with your written
acceptance thereof and your notification of award shall constitute a binding Contract
between us.

We understand that in competing for (and if the award is made to us, in executing the above
contract), we will strictly observe the laws against fraud and corruption in force in Gujarat
namely Prevention of Corruption Act 1988.

We understand that you are not bound to accept the lowest or any bid you may receive.

We have not been under a declaration of ineligibility for corrupt and fraudulent practices,
and / or black‐listed or debarred by any Govt. Department or it’s PSU in Gujarat Government
in the past 5 years, ending on last date of submission of bids. We have not imposed any
condition in conflict with the tender condition if it is found it should be treated as
withdrawn.

We have not been convicted for any criminal cases(s) by any Govt. Department or it’s PSU in
Gujarat regarding any supply and contracts with our firm/company.

We have not breached/violated any contractual conditions so far to any Govt. Department
or it’s PSU in Gujarat.

In case any of the above statements made by us are found to be false or incorrect, you have
right to reject our bid at any stage including forfeiture of our EMD and / or PBG and / or
cancel the award of contract
Dated this _________ day of____________2015

Signature: ______________________________
54
(in the Capacity of) :______________________

Duly authorized to sign bid for and on behalf of

55
Section IX: Format of Earnest Money Deposit in the form of Bank Guarantee

Ref: Bank Guarantee No.
Date:

To,
Director (e‐governance)
Gujarat Informatics Limited
8th Floor, Block ‐1, Udyog Bhavan,
Sector ‐ 11, Gandhinagar ‐ 382017
Gujarat, India

Whereas ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ (here in after called "the Bidder") has
submitted its bid dated ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ in response to the Tender no: SWXXXXXXXXX for
___________________________________________________________________ KNOW
ALL MEN by these presents that WE ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐‐
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ having our registered office at ‐‐‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐‐‐
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ (hereinafter called "the Bank") are bound unto the ______________,
Gujarat Informatics Limited in the sum of ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ for which payment well and truly
to be made to Gujarat Informatics Limited , the Bank binds itself, its successors and assigns
by these presents. Sealed with the Common Seal of the said Bank this ‐‐‐‐‐‐‐‐‐‐‐‐‐‐day of ‐‐‐‐‐‐‐
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ ‐‐‐‐2015.

THE CONDITIONS of this obligation are:

 The E.M.D. may be forfeited:
a. if a Bidder withdraws its bid during the period of bid validity
b. Does not accept the correction of errors made in the tender document;
c. In case of a successful Bidder, if the Bidder fails:
(i) To sign the Contract as mentioned above within the time limit stipulated by
purchaser or
(ii) To furnish performance bank guarantee as mentioned above or

(iii) If the bidder is found to be involved in fraudulent practices.
(iv)If the bidder fails to submit the copy of purchase order & acceptance thereof.

We undertake to pay to the GIL/Purchaser up to the above amount upon receipt of its first
written demand, without GIL/ Purchaser having to substantiate its demand, provided that in
its demand GIL/ Purchaser will specify that the amount claimed by it is due to it owing to the
occurrence of any of the abovementioned conditions, specifying the occurred condition or
conditions.

This guarantee will remain valid up to 9 months from the last date of bid submission. The
Bank undertakes not to revoke this guarantee during its currency without previous consent
of the OWNER/PURCHASER and further agrees that the guarantee herein contained shall
continue to be enforceable till the OWNER/PURCHASER discharges this guarantee
56

The Bank shall not be released of its obligations under these presents by any exercise by the
OWNER/PURCHAER of its liability with reference to the matters aforesaid or any of them or
by reason or any other acts of omission or commission on the part of the
OWNER/PURCHASER or any other indulgence shown by the OWNER/PURCHASER or by any
other matter or things.

The Bank also agree that the OWNER/PUCHASER at its option shall be entitled to enforce
this Guarantee against the Bank as a Principal Debtor, in the first instance without
proceeding against the SELLER and not withstanding any security or other guarantee that the
OWNER/PURCHASER may have in relation to the SELLER’s liabilities.

Dated at _______________ on this _________ day of ___________2015.

____________________

Signed and delivered by
_____________________

For & on Behalf of

Name of the Bank & Branch &
Its official Address

Approved Bank: Any Nationalized Bank operating in India having branch at Ahmedabad/
Gandhinagar

57
Section X: Minimum Technical Specification

Below are the minimum specifications of the equipment’s required for the implementation
of the project.

**Item Name Minimum Specifications

SMART CARDS  Microprocessor based Integrated Circuit(s) card with contacts and
with a minimum of 64 KB EEPROM Compliant with ISO/IEC 7816‐
1, 2 & 3
 Supply voltage 3 V ‐nominal
 Compliant to SCOSTA v1.2b dated March 15, 2002. The certificate
for same must be attached along with compliance certificate or
assurance to get the new SCOST A certificate as per Notice
number 31/SCOSTA/SKS/07, DATED 08.05.2007.
 Protocol T=0 or T=1
 Data retention min. 5 years extended by another 5 years.
 Minimum 3,00,000 EEPROM write cycles.
 Operating ambient temperature range ‐25 to + 55 Degree
 Celsius.
 Plastic Construction PVC with overlay to allow color dye
sublimation printing.
 Surface ‐ Glossy.
 Smart Cards must have data objects for card sequence number
(Tag 5F34) and cards primary account no (TAG SA) at the MF level
as per ISO 7816‐6. Once programmed these data objects cannot
be changed.
SMART CARD  Print process: Dye Sublimation
PERSONALIZATION  Resolution: 300 dpi
PRINTER  Print Speed approximately 30seconds per side
 Colors – up to 16.7 million colors by using YMCKO/YMCKO/KO
ribbon
 Capable of Edge to Edge printing Having card input hopper and in
built
 cleaning system Capable of printing and smart card electronic
 Personalization in single pass Smart card encoder within the
printer should be PC/SC, ISO 7816 complaint, support 3V chip
card with T= 0 and T=1 Protocol
SMART CARD  PC/SC ISO 7816 compliant, support 3V chip card with T=0 and T=1
READER protocol, Serial/USB Port. Preferably readers should support
PC/SC drives and OCF
Desktop for each  Intel® Core™ i3‐4130 Processor (3M Cache, 3.40 GHz) or higher
counter with minimum 4 GB DDR3 RAM, 500 GB SATA II or higher hard
disk, 18.5” or higher wide screen LED Backlit based TFT Monitor,
Mouse, 8x or better Internal DVD R/W, 600 VA Line Interactive
UPS (with 15 minutes Battery backup) with all required Operating
System Licenses as well as software
Dot Matrix Printer  136 column Dot Matrix Printer
58
for each counter
Bio Metric Finger  Image Resolution: 500 DPI, Image Size” 260 X 300 Pixels,
Print Scanner for Interface: USB, graphical display
each counter
Web Camera for  USB: 4 pin USB Type A, Pixel: Minimum 5 MP with clear focus and
each counter flash, Video Capture: 640X480 pixels, USB cable: ≥5 ft
Signature Pads for  Pressure Sensitivity: 2048 level, Active Area:10*6 inches,
each counter Resolution 4000 LPI (min.), Reading Height: 10mm, Interface
Support: USB, Pen: Compatible with the device, Pen Holder: Yes,
Operating Temperature: 5 degree Celsius ~ 50 degree Celsius,
Storage Environment: Temperature: ‐10 degree Celsius ~ 60
degree Celsius, Humidity: 5% ~ 90 %, Installation CD & User
English Manual
Laser Printer for  A4 Size Mono Laser Printer
Dispatch
IP Camera for  25 FPS minimum frame rate, HD Resolution, Support H.264, PoE
surveillance and IP 66, Onvif Compliant with 1 month backup.
 Required electrification and LAN cabling in all RTO/ARTO offices

**Note
 The above items to be deployed by the bidder should be procured from the reputed
OEM.
 Quoted item should be latest and should not have been declared end of sale and end of
support.
 AMC/Services and Spares should be available in Gujarat for the quoted items.
 The quoted product should be available with all OS and other required Software with
licenses and necessary updates/upgrades for the same.

59
Section XI: Indicative no. of Operational Manpower
Below are the indicative operational manpower required to execute the project:

Year 2014‐15
No. of Card Issued Man Power
Window
Supervisor
Counter
Card Print
Operator
DEO cum
Single
Dispatch
Security
Cashier
Sr # Location
person
Clerk
NT T Total
1. AHMEDABAD 278584 39305 317889 25 25 1 3 2 2

2. MEHSANA 64050 9195 73245 10 10 1 1 1 2
3. RAJKOT 181757 15692 197449 20 20 1 3 2 2
4. BHAVNAGAR 79245 7747 86992 10 10 1 1 1 2
5. SURAT 231711 18345 250056 20 20 1 3 2 2
6. VADODARA 157541 19830 177371 20 20 1 3 2 2
7. NADIAD 51300 8372 59672 10 10 1 1 1 2
8. PALANPUR 62471 8147 70618 10 10 1 1 1 2
9. HIMMATNAGAR 67317 7324 74641 8 8 1 1 1 2
10. JAMNAGAR 81847 11972 93819 15 15 1 2 1 2
11. JUNAGADH 83880 8065 91945 10 10 1 1 1 2
12. BHUJ 81759 19634 101393 15 15 1 2 1 2
13. GANDHIDHAM 0 0 0 5 5 1 1 1 2
14. SURENDRANAGAR 48504 6070 54574 8 8 1 1 1 2
15. AMRELI 36630 3958 40588 8 8 1 1 1 2
16. VALSAD 55781 7964 63745 8 8 1 1 1 2
17. BHARUCH 52940 6745 59685 8 8 1 1 1 2
18. GODHARA 42951 6505 49456 8 8 1 1 1 2
19. GANDHINAGAR 56425 9200 65625 10 10 1 1 1 2
20. BARDOLI 30035 4300 34335 5 5 1 1 1 2
21. DAHOD 25580 4024 29604 5 5 1 1 1 2
22. NAVSARI 47217 5463 52680 8 8 1 1 1 2
23. RAJPIPLA 8742 1308 10050 5 5 1 1 1 2
24. ANAND 57453 8036 65489 8 8 1 1 1 2
25. PATAN 27879 3845 31724 8 8 1 1 1 2
26. PORBANDAR 25133 4170 29303 8 8 1 1 1 2
27. VYARA 19184 1844 21028 5 5 1 1 1 2
28. AHMEDABAD(E) 80320 8104 88424 15 15 1 2 1 2
Waghai
29.
(Ahwa‐Dang) 3271 238 3509 5 5 1 1 1 2
30. Modasa (Arravalli) 0 0 0 5 5 1 1 1 2
Veraval (Gir
31.
Somnatha) 0 0 0 5 5 1 1 1 2
60
Year 2014‐15
No. of Card Issued Man Power
Window
Supervisor
Card Print
Counter
Operator
DEO cum
Single
Dispatch
Security
Cashier
Sr # Location
person
Clerk
NT T Total
32. Botad 0 0 0 5 5 1 1 1 2
33. Chhotaudepur 0 0 0 5 5 1 1 1 2
34. Lunavada
(Mahisagar) 0 0 0 5 5 1 1 1 2
35. Morbi 0 0 0 5 5 1 1 1 2
Jamkhambhalia
36. (Devbhoomi
Dwarka) 0 0 0 5 5 1 1 1 2
Total 2039507 255402 2294909 335 335 36 47 40 72
Total Manpower 530

61

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Sr. No. Eligibility Criteria Compliance Remarks

1. AHMEDABAD 278584 39305 317889 25 25 1 3 2 2

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