BUS5006D

Managing Change in Organisations

Assignment

Date for Submission: Please refer to the timetable on ilearn

(The submission portal on ilearn will close at 14.00 UK time on the

date of submission)

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Assignment Brief

As part of the formal assessment for the programme you are required to submit a
Managing Change in Organisations assignment. Please refer to your Student
Handbook for full details of the programme assessment scheme and general
information on preparing and submitting assignments.

Learning Outcomes:

After completing the module, you should be able to:

1. Evaluate and define the nature of the change process.

2. Evaluate, synthesise and apply a range of appropriate conceptual tools applicable

to the management of change situations.

3. Demonstrate an awareness of the process of change in organisations.

4. Analyse the links between knowledge management, knowledge tracking and

knowledge migration in organisational/change management.

5. Apply conceptual tools to professional practice.

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the learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in
any form or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden
University. To find out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Guidance

Your assignment should include: a title page containing your student number, the
module name, the submission deadline and the exact word count of your submitted
document; the appendices if relevant; and a reference list in AU Harvard system(s).
You should address all the elements of the assignment task listed below. Please
note that tutors will use the assessment criteria set out below in assessing your work.

You must not include your name in your submission because Arden University
operates anonymous marking, which means that markers should not be aware of the
identity of the student. However, please do not forget to include your STU number.
Maximum word count: 4000 words

Please refer to the full word count policy which can be found in the Student Policies
section here: Arden University | Regulatory Framework

Please note the following:

Students are required to indicate the exact word count on the title page of the
assessment.

The word count includes everything in the main body of the assessment (including in
text citations and references). The word count excludes numerical data in tables,
figures, diagrams, footnotes, reference list and appendices. ALL other printed
words ARE included in the word count.

Please note that exceeding the word count by over 10% will result in a 10-
percentage point deduction.

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the learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in
any form or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden
University. To find out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Assignment Task

Answer all the following questions.

Please note the following instructions:

• You may select any organisation upon which to base your answers including the
case study, but you are strongly recommended to select an organisation that you
have worked for or one you feel you can research easily using the Internet and
academic search engines. The latter approach is acceptable where you do not
work for an organisation. It is also acceptable to base your answer on a case
study.

• Your assignment must be a single document in word or PDF format. Turnitin

cannot accept multiple files or linked files).

With reference to the information in the case study, CIPD Case study – Zurich UK
Life September 2015 answer the following questions:

CIPD. 2015. Transformation change. [ONLINE] Available at:

https://www.cipd.co.uk/Images/landing-transformation-change_2015-case-study-zurich-
uk-life_tcm18-9062.pdf [Accessed 3 July 2018]

Question 1

Using examples from organisations that you have either worked for or researched
including the case study define and contrast the nature of the change process that they
faced and using relevant models from the course materials and/or your own wider
reading, demonstrate the key drivers for change in each case.

You must draw upon relevant theory, concepts and models and appropriate organisational
examples.

In order to complete this task, you will need to consider as a first step the factors outlined
in the course materials, referring as a start to the lessons on the Challenge of Change and
Changing the Status Quo and relevant academic sources to your answer.
(1000 words)
(25 marks)
(LO1)

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the learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in
any form or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden
University. To find out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Question 2

Focusing on one of the examples you described in Question 1 identify the key
stakeholders. How might senior management have identified the main areas of support or
resistance to any planned change? Discuss how resistance to change should have been
ideally managed.

You must draw upon relevant theory, concepts and models and appropriate organisational
examples.

In order to complete this task, you will need to consider as a first step the factors outlined
in the course materials, referring as a start to the lessons on Diagnosing and Planning
Change and Making Change Stick add relevant academic sources to your answer.
(1000 words)
(25 marks)
(LO2)

Question 3

Using an example of change from either your own experience or from your own research,
evaluate how effectively you feel the change process was managed in terms of the issues
that surrounded knowledge management, knowledge tracking and knowledge migration.
Justify your conclusions in terms of both the implementation process and the outcomes
achieved.

You must draw upon relevant theory, concepts and models and appropriate organisational
examples.

In order to complete this task, you will need to consider as a first step the factors outlined
in the course materials, referring as a start to the lessons on Management Approaches to
Change, Making Change Stick and Leading the Change and add relevant academic
sources to your answer.
(1000 words)
(25 marks)
(LO3 & 4)

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the learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in
any form or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden
University. To find out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Question 4

Compare and contrast any two models that help senior managers to diagnose and plan
change in their organisation. Discuss their role in supporting the success of such
processes.

You must draw upon relevant theory, concepts and models and appropriate organisational
examples.

In order to complete this task, you will need to consider as a first step the factors outlined
in the course materials, referring as a start to the lessons on Diagnosing and Planning
Change and Implementing Change add relevant academic sources to your answer.
(1000 words)
(25 marks)
(LO5)

END OF QUESTIONS

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the learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in
any form or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden
University. To find out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
Formative Feedback

You have the opportunity to submit a draft assignment to receive formative feedback.
The feedback is designed to help you develop areas of your work and it helps you develop
your skills as an independent learner.

The feedback is designed to help you develop areas of your work and it helps you
develop your skills as an independent learner.

If you are a distance learning student, you should submit your work, by email, to your
tutor, no later than 2 weeks before the actual submission deadline. If you are a blended
learning student, your tutor will give you a deadline for formative feedback and further
details.

Formative feedback will not be given to work submitted after the above date or the date
specified by your tutor - if a blended learning student.

Referencing Guidance

You MUST underpin your analysis and evaluation of the key issues with appropriate
and wide ranging academic research and ensure this is referenced using the AU
Harvard systems.

Follow this link to find the referencing guides for your subject: Arden Library

Submission Guidance

Assignments submitted late will not be accepted and will be marked as a 0%

fail.

Your assessment should be submitted as a single Word (MS Word) or PDF file. For
more information please see the “Submitting an Assignment - Guide” document
available on the A-Z key information on iLearn.

You must ensure that the submitted assignment is all your own work and that
all sources used are correctly attributed. Penalties apply to assignments
which show evidence of academic unfair practice. (See the Student Handbook
which is available on the A-Z key information on iLearn.)

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the learning materials or this publication may be reproduced, shared (including in private social media groups), stored in a retrieval system or transmitted in
any form or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden
University. To find out more about the use and distribution of programme materials please see the Arden Student Terms and Conditions.
 Assessment Criteria: Level 5
Level 5 reflects the continuing development in knowledge, understanding and skills from Level 4. At Level 5, students are not
expected to be fully autonomous but are able to take responsibility for their own learning with appropriate guidance and direction.
Students are expected to further develop their theoretical knowledge within a more intellectual context and to demonstrate this
through more complex forms of expression which move beyond the descriptive or imitative domain. Students are expected to
demonstrate skills of analysis in both problem-solving and resolution.
Grade Mark Bands Generic Assessment Criteria
First 80%+ An exceptional information base exploring and analysing the discipline, its theory and any associated
(1) ethical considerations. There is sophisticated use and management of learning resources and a high
degree of autonomy is demonstrated. Writing is exceptionally well structured and accurately referenced
throughout. Where appropriate, outstanding professional skills are demonstrated. The work is original and
with some additional effort could be considered for internal publication.
70-79% An excellent knowledge base within which the discipline is explored and analysed. There is a good
degree of originality in the approach. The work demonstrates confidence and autonomy and extends to
consider ethical issues. Learning resources have been managed confidently. Writing is exceptionally well
structured and accurately referenced throughout. Where appropriate, an excellent level of professional
skills are demonstrated and the work demonstrates a high level of intellectual and academic skills.
Upper second 60-69% A very good knowledge base which explores and analyses the discipline, its theory and any associated
(2:1) ethical issues. There is evidence of some originality and independence of thought. A very good range of
learning resources underpin the work and there is evidence of growing confidence and self-direction. The
work demonstrates the ability to analyse the subject and apply theory with good academic and intellectual
skills. Academic writing skills are good, expression is accurate overall and the work is consistently
referenced throughout.
Lower second 50-59% A satisfactory understanding of the discipline which begins to analyse the subject and apply some
(2:2) underpinning theory. There may be reference to some of the ethical considerations. The work shows a
sound level of competence in managing basic sources and materials. Academic writing skills are good
and accurate overall and the work is planned and structured with some though. Professional skills are
satisfactory (where appropriate). The work lacks original thought but academic and intellectual skills are
moving into the critical domain. The work is referenced throughout.

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Arden University © reserves all rights of copyright and all other intellectual property rights in the learning materials and this publication. No part of any of the learning materials or this publication may be reproduced, shared (including in private social media
groups), stored in a retrieval system or transmitted in any form or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden University. To find out more about the use and
distribution of programme materials please see the Arden Student Terms and Conditions.
Third 40-49% Basic level of performance in which there are some omissions in understanding the subject, its
(3) underpinning theory and ethical considerations. There is little evidence of independent thought and the
work shows a basic use of sources and materials. Academic and intellectual skills are limited. The work
may lack structure overall. There are some difficulties in developing professional skills (where
appropriate). There is an attempt to reference the work.
Marginal Fail 30-39% A limited piece of work in which there are clear gaps in understanding the subject, its underpinning theory
and ethical considerations. The work shows a limited use of sources and materials. Academic and
intellectual skills are weak and there are errors in expression and the work may lack structure overall.
There are difficulties in developing professional skills (where appropriate). The work lacks original thought
and is largely imitative.
29% and below A poor performance in which there are substantial gaps in knowledge and understanding, underpinning
theory and ethical considerations. The work shows little evidence in the use of appropriate sources and
materials. Academic writing skills are very weak and there are numerous errors in expression. The work
lacks structure overall. Professional skills (where appropriate) are not developed. The work is imitative.

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groups), stored in a retrieval system or transmitted in any form or means, including without limitation electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of Arden University. To find out more about the use and
distribution of programme materials please see the Arden Student Terms and Conditions.