Assessment Manual Exam
Assessment Manual Exam
Assessment Manual Exam
2. Organisations who are not currently in the automotive supply chain can achieve TS16949
certification if they have strategic plans to break into the chain :
a) True
b) False
3. What is the MAXIMUM reduction allowable against audit days quoted in TS scheme
rules, Annex 3 ?
a) 45% (15% non design and 30% QS)
b) 65% (15% non-design, 30% QS and 20% Corporate)
c) Only 15% non-design reduction can be applied
d) No reductions are possible on initial audit days
e) 50%, irrespective of possible discounts applicable
5. Audit days for a centralised design centre, supporting several manufacturing sites should
be calculated by :
a) Relating employees at design centre to TS scheme rules audit day table
b) Adding employees at design centre to one of the sites, and relating total to TS
scheme rules audit day table
c) Apportioning employees at design centre against all sites, and relating totals to
scheme rules audit day table, then allocating days as appropriate to design centre
d) Remote design centres cannot achieve independent certification, so it is not
necessary to visit them as part of site assessments
6. The results of any audit day calculation must be rounded up to the nearest half day :
a) True
b) False
10. The auditor performing the pre-assessment should ideally be the auditor who will be
Team Leader for the Stage 1 and Stage 2 audits :
a) True
b) False
11. TS16949 initial assessment is now a 2 stage process, as defined in ISO/IEC DIS
17021 :
a) True
b) False incorrect
14. The Stage 1 audit should be conducted by the Stage 2 audit team leader :
a) True
b) False
15. Where the services of an interpreter are required due to the language skills of the
audit team, the audit time spent using the interpreter must be increased by 50% :
a) True
b) False
17. There is no difference in the BSI requirements for audit teams for initial or
surveillance audits :
a) True
b) False
18. An external technical expert can be used on any TS audit, to cover instances where
the team members do not hold the T-code for the organisation being assessed :
a) True
b) False
19. Where an external technical expert is used, their time must be additional to the
audit day requirements of TS rules Annex 3 :
a) True
b) False
21. The Stage 2 audit should gather evidence to determine whether the organisation’s
management system :
a) Conforms to TS16949 and other certification requirements
b) Is effectively implemented
c) Is understood throughout the organisation
d) All of the above
e) B and C only
22. Where Opportunities for Improvement are identified by the audit team, specific
solutions should also be given, to assist the organisation in improving their
operations :
a) True
b) False
23. Which of the following should be covered as part of the Stage 2 audit ?
a) Performance monitoring, measuring, reporting and reviewing against key
performance objectives and targets
b) Links between policy, performance objectives and targets
c) The system organisation and performance as regards legal compliance
d) All of the above
e) A and B only
24. Which of the following contains guidance for audit report content ?
a) ISO/IEC DIS 17025
b) ISO9004:2000
c) ISO19011
d) TS16949 Scheme Rules, Annex 3
26. Which customer specific requirements must a company capture into their system, at
minimum ?
a) All requirements from all customers
b) All requirements from their ISO/TS16949 subscribing customers
c) No need to capture any customer specifics
28. What is the requirement for audit day duration for Stage 2 audit ?
a) Up to 7 hours
b) A full normal working day of 8 hours
c) Audit day should match organisation’s operating hours
d) There is no defined requirements for length of audit day
30. Where the organisation operates shifts and the normal working day is extended to
cover these shifts, the additional time worked can be deducted from subsequent
audit days :
a) True
b) False
31. Calendar days for a Stage 2 audit can be reduced by programming longer days and
accumulating hours to give the required audit duration :
a) True
b) False
32. No nonconformity raised by the audit team during the Stage 2 audit can be closed
by the organisation during the audit :
a) True
b) False
34. Which of the following documents must be completed by each auditor as part of the
key records of Stage 2 audit ?
a) A7 Assessment Detail Sheet
b) Process Audit Preparation form (A7 Turtle)
c) TS16949 Quality Systems Assessment Checklist
d) All of the above
e) A and B only
35. Areas Assessed Matrix (form A556) is not required if the organisation has already
completed and supplied a copy of the Requirements to Management System matrix
(form A755) :
a) True
b) False
37. Where termination of the Stage 2 audit occurs, there is no requirement to complete
an audit report – the minimum requirement is that the termination is advised
verbally to the organisation :
a) True
b) False
39. The time spent on completion of the Stage 2 audit report should be :
a) At least 2 hours per auditor
b) A maximum of 4 hours across the team
c) No more than 10% of total audit duration
d) There is no rule covering time for completion of audit reports
42. Surveillance audit durations are calculated from the total initial audit duration
requirements for the size of the organisation as shown in Annex 3 of TS rules :
a) True
b) False
43. It is permissible, where surveillance audits have half day durations, to alternate visit
durations to achieve full audit days, eg. 6-monthly visits of 1.5 days duration could
be completed as one visit of 1 days and one visit of 2 days :
a) True
b) False
45. The three year plan, contained in the Stage 2 audit report (or third year
recertification audit report), should :
a) Be based on the processes of the organisation
b) Take into consideration the results of the Stage 2 audit to prioritise areas of lower
achievement
c) Focus on achieved performance as reflected by customer satisfaction metrics
d) All of the above
e) A and B only
47. Plan for first surveillance audit should be completed into the Stage 2 audit report:
a) True
b) False
51. Any remote design centre within any certification must be visited :
a) Every 6 months
b) At minimum annually
c) At least once in each certification cycle
d) In line with an agreed sampling plan
52. Any on-site design function within any certification must be visited :
a) Every 6 months
b) At minimum annually
c) At least once in each certification cycle
d) In line with an agreed sampling plan
53. All remote support locations (except design centres) within any certification must be
visited :
a) Every 6 months
b) At minimum annually
c) At least once in each certification cycle
d) In line with an agreed sampling plan
55. Third year recertification audit can be performed within minus 3 months, plus one
month of the planned date :
a) True
b) False
56. If the third year recertification audit is not performed within the 3 year period as
specified in the TS rules, a full initial assessment would be required :
a) True
b) False
58. If a major nonconformity is identified during Stage 2 audit, a follow-up visit should
be used to review the resolution of the nonconformities rather than a corrective
action pack :
a) True
b) False
59. What is the maximum timescale allowed for closure of nonconformities raised at
Stage 2 audit ?
a) 60 days from end of Stage 2 audit
b) 75 days from end of Stage 2 audit
c) 90 days from end of Stage 2 audit
d) 120 days from end of Stage 2 audit
63. If a NOT RECOMMENDED verdict is given at Stage 2 audit, what would be the next
step for the client ?
a) Re-commence from start of process (ie. from Stage 1 audit)
b) Re-commence from start of Stage 2 audit
c) Request a limited re-assessment
d) Change certification bodies
66. Which of the following is the correct requirement applied to surveillance audits ?
a) All assessors from Stage 2 audit must participate in the first surveillance audit
b) At least one assessor from the Stage 2 audit should participate in all audits of the 3-
year audit cycle
c) Surveillance audits should be allocated to the closest qualified auditor
d) Allocation of surveillance audits should be performed to balance workloads between
auditors
67. Which Stage 2 audit team qualification requirement(s) can be waived for
surveillance audits ?
a) All members must be IATF qualified auditors
b) At least one member holds full BSI ISO/TS16949 auditor status
c) At least one member holds the relevant T-code(s) for the client operations
d) A team of 2 auditors minimum is required for assessments of 5 or more days
e) B and C
f) None of the above – all of the same rules apply to surveillance audits
68. Nonconformities from Stage 2 audit do not need to be reviewed at first surveillance
audit if they have previously been closed via a client corrective action pack :
a) True
b) False
69. Any time spent at surveillance audit to review previous audit corrective actions is
incorporated into the audit days as shown in the table in TS Annex 3:
a) False
b) True
70. What action should be taken if any minor nonconformities from previous audit are
found to be still open at the next audit ?
a) Terminate assessment immediately and recommend certificate withdrawal
b) Re-raise nonconformity as MAJOR
c) Re-raise nonconformity as MINOR
d) Re-raise as Observation
e) Note requirement to follow-up next time into Assessment Detail reports
71. Where new customer specific requirements are highlighted, these must be audited
at or before the next scheduled surveillance audit :
a) True
b) False
72. The review of additional customer requirements may require extra time in addition
to the surveillance audit duration :
a) True
b) False
73. Any extension to scope activities performed at the time of a normal surveillance
audit should be reported in the normal surveillance audit template format :
a) True
b) False
74. Areas Assessed Matrix (form A556) must be completed for each surveillance audit,
but a single matrix can be used to cover the complete certification cycle instead of a
separate matrix for each surveillance audit :
a) True
b) False
75. If all planned activities are not covered in any surveillance audit, the following
action(s) should be taken :
a) Identify shortfall in audit report
b) Update 3-year plan to include processes not addressed into a subsequent audit in the
certification cycle
c) Extend certification cycle with an additional surveillance audit to accommodate
additional time requirements
d) All of the above
e) A and B only
76. Root cause analysis is not required for nonconformities raised at surveillance audits
– this is only required for Stage 2 and Recertification audits :
a) True
b) False
77. Where at surveillance audit it is determined that the organisation has not supplied
products to the automotive supply chain for a period of 12 months, the following
action should be taken by the Team Leader :
a) Recommend certificate suspension
b) Recommend certificate cancellation
c) Recommend change from certificate to letter of conformance
d) Record in audit report and follow-up at next surveillance audit
78. What action is required to verify actions against a MAJOR nonconformity raised at a
surveillance audit ?
a) Review of corrective action plan
b) Review of corrective action pack
c) On-site verification of actions
79. What is the timescale for full closure of any MAJOR nonconformities raised at
surveillance audit ?
a) Within 60 days of completion of surveillance audit
b) Within 90 days of completion of surveillance audit
c) Within 120 days of completion of surveillance audit
d) Before next scheduled surveillance audit
80. What is the required action if any major nonconformities are not fully closed within
the stipulated timescale ?
a) Re-raise nonconformities as MAJOR and allow a further 120 days for closure
b) Re-raise nonconformities as Observations and follow up at next surveillance audit
c) Organisation certification placed onto suspension and allow a further 120 days for
resolution
d) Recommend certification withdrawal
81. What is the timescale for BSI verification of full closure of any MINOR
nonconformities raised at surveillance audit ?
a) Within 60 days of completion of surveillance audit
b) Within 90 days of completion of surveillance audit
c) Within 120 days of completion of surveillance audit
d) Review at next scheduled surveillance audit
82. Where changes to certification are recommended during a surveillance audit, full
closure of any nonconformities raised will be required prior to processing of the
change :
a) True
b) False
83. What is the required minimum duration of an audit to transfer TS certification from
another Certification Body ?
a) Initial audit days as shown in audit day table in Annex 3 of TS scheme rules
b) Recertification audit days as shown in audit day table in Annex 3 of TS scheme rules
c) Surveillance audit days as shown in audit day table in Annex 3 of TS scheme rules
d) No transfer audit is required – review of documentation is sufficient
84. Which of the following must be reviewed for transfer of ISO/TS16949 certification to
BSI?
a) Validity of existing certification
b) Previous audit report from existing certification body
c) Main customers and their specific requirements
85. A basic document review must be performed as part of the transfer of certification
process, including a review of key indicators of management system performance :
a) True
b) False
86. The transfer audit must satisfy the requirements of the TS scheme rules for an initial
Stage 2 audit :
a) True
b) False
88. Validity of the BSI certificate issues following an audit to transfer TS certification
from another Certification Body will be :
a) The remaining validity of the original certificate from the other Certification Body
b) 3 years from the date of the transfer assessment
c) A new complete certification cycle (ie. 3 years maximum)
90. Recertification audits should be reported in the same way as a surveillance audit ?
a) True
b) False
92. Recertification audit teams should include the auditor from the previous surveillance
audits, to maintain consistency :
a) True
b) False
93. Audit teams for recertification audits must comply with the same requirements as
Stage 2 audit teams :
a) True
b) False
e) A and B only
95. BSI clients certified to TS16949 are obliged to advise BSI within 10 business days if
they are placed under any business restriction/sanction by any of their customers :
a) True
b) False
96. The requirement to notify BSI of placement on any customer sanction only applies
to those sanctions imposed by Ford, General Motors or DaimlerChrysler :
a) True
b) False
98. If the organisation affected by the customer sanction is part of a Corporate scheme
certification, then all sites of the certification will be affected :
a) True
b) False
99. Which of the following instances could lead to a decision to suspend a TS certificate
?
a) Customer Claim
b) Postponed surveillance audit
c) Minor nonconformity raised at surveillance audit
d) Organisation request
e) All of the above
f) A and C only
102. IF BSI only discover that the organisation is on CSL2 when performing a
surveillance audit, what additional actions should be taken ?
a) Raise major nonconformity against non-notification of customer sanction
b) Identify situation in Assessment Commentary section of audit report for future
reference
c) Action required would be as agreed with BSI Contracted Office Nominated
Representative
d) No additional action required – action against CSL2 status is sufficient
104. What is the maximum timescale for actions associated with a Suspension
status placed on an organisation’s TS certificate ?
a) 60 days
b) 90 days
c) 120 days
d) Until next schedule surveillance visit
106. Suspension status can only be removed following a successful on-site visit :
a) True
b) False
108. The BSI internal auditor qualification process assumes any proposed delegate
for IATF training already holds BSI Lead Auditor status :
a) True
b) False
109. On successful completion of the IATF training for TS, the auditor then requires
to complete which of the following training modules ?
a) Stage 1 Audit
b) Root Cause Analysis and Corrective Action
c) Process for Assessing Customer Specifics
d) All of the above
e) A and B only
110. The code PTS16949E2T is allocated to the auditor once they complete the
specified training modules :
a) True
b) False
112. Where the witness audit of an auditor is performed on a Stage 2 audit, this
must be a minimum observed duration of 1 day :
a) True
b) False
114. TS scheme rules require annual witness audit for all qualified TS auditors :
a) True
b) False
115. Where the annual performance appraisal for a TS auditor is found to be not
acceptable, the following action would be taken :
a) Auditor status downgraded and internal training process conducted in full again
b) Auditor removed from TS scheme, requiring to re-attend IATF course and exam
c) Perform unscheduled witness audit to re-evaluate auditor
d) Advise auditor of issues, note issues in training file and review again in 12 months
116. Where nonconformities are raised against the auditor during witness audit, the
auditor cannot act as a team leader for any assessment involving other auditors,
until the nonconformities are closed :
a) True
b) False
119. Veto Review is a 2 stage process – Stage 1 of Veto Review considers the
information from the Stage 1 audit and Stage 2 considers information from Stage 2
audit :
a) True
b) False