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    Be2 Online Quiz 2

    Uploaded by

    Mia Rodriguez
    The document is a quiz with questions about business English vocabulary and grammar. It tests understanding of words related to air travel like 'jet lag' and 'divert' as well as comprehension of tenses and aspects like planned decisions versus predictions. The quiz also includes questions about matching British and American English terms and completing sentences about hotel customer service.

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    Be2 Online Quiz 2

    Uploaded by

    Mia Rodriguez
    14 views2 pages
    The document is a quiz with questions about business English vocabulary and grammar. It tests understanding of words related to air travel like 'jet lag' and 'divert' as well as comprehension of tenses and aspects like planned decisions versus predictions. The quiz also includes questions about matching British and American English terms and completing sentences about hotel customer service.

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    © © All Rights Reserved

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    The document is a quiz with questions about business English vocabulary and grammar. It tests understanding of words related to air travel like 'jet lag' and 'divert' as well as comprehension of tenses and aspects like planned decisions versus predictions. The quiz also includes questions about matching British and American English terms and completing sentences about hotel customer service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    14 views2 pages

    Be2 Online Quiz 2

    Uploaded by

    Mia Rodriguez
    The document is a quiz with questions about business English vocabulary and grammar. It tests understanding of words related to air travel like 'jet lag' and 'divert' as well as comprehension of tenses and aspects like planned decisions versus predictions. The quiz also includes questions about matching British and American English terms and completing sentences about hotel customer service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    BE2 ONLINE – Quiz 2

    Name: Nelly Karolina Ramos. Date: 12/09/2021

    Instructor: Christine McMorrow Class: Business English 2

    VOCABULARY I
    Directions: Complete the sentences with the correct item from the box. (1 pt. each)
    jet lag delays divert flights cabin legroom service

    1. A growing number of people criticize the airlines and demand better service.


    2. There are signs that airlines are trying to respond to customer dissatisfaction, for example by
    providing more legroom and quality in-flight meals.

    3. Cases of passenger misbehavior are unfortunately all too common on long-distance flights.


    4. After a 15-hour flight, you can expect a lot of travelers to suffer from jet lag.
    5. Poor service and frequent delays will inevitably harm an airline's reputation.
    6. Flight and cabin crews sometimes have to deal with dangerous in-flight behavior.
    7. We were heading for Warsaw, but owing to the bad weather, they had to divert our flight to
    Frankfurt.

    VOCABULARY II
    Directions: Match the British English terms with the American English terms in the box. (1 pt.
    each)

    Schedule elevator round trip bill subway

    8. Return Round trip


    9. Check Bill
    10. Lift Elevator
    11. Underground Subway
    12. Timetable Schedule

    LANGUAGE I
    Directions: Decide which sentence illustrates each of the meanings on the below. (1 pt. each)
    A. Pre-planned decision
    B. Prediction base on present evidence
    C. Future arrangement (diary future)
    D. General prediction / opinion about the future
    E. Instant decision

    13. As you know, we’re going to increase our special offers. A. ….


    14. We’re leaving at five o’clock on Friday morning. C. ….
    15. Most probably, airport hotels will become increasingly popular. D.
    16. Hold on. I’ll call our travel department and find out for you. E.
    17. Flights are going to be delayed again. Look at the fog! B.

    LANGUAGE II

    Directions: Complete the sentences in the text with the correct word in the box. (1 pt. each)

    needs location flight staff guest service


    travelers facilities reach presentations traffic

    For the second time, the Korona Hotel has been ranked No. 1 for customer satisfaction. 'At our hotel,
    we give our (18) guests more than a high-quality experience, we get them to enjoy the Korona way of
    life,' says Kurt Ahlberg, the General Manager, 'and we pride ourselves on excellent (19) service in a
    luxurious environment'. The (20) staff are responsive and service-oriented, they obviously enjoy their
    jobs and want to help the clients. The Korona is committed to meeting the (21) needs of today's
    international business (22) travelers: there is high-speed Internet access throughout the hotel, and there
    are three spacious meeting rooms, with all the (23) facilities needed for successful business
    (24) presentations. In addition, the (25) location of the hotel is ideal: a three-minute drive from the
    international airport. Ahlberg has long understood that busy executives cannot afford to waste time in
    (26) traffic jams as they try to (27) reach city center venues. Nor do executives particularly enjoy
    getting up at dawn to catch an early-morning (28) flight.

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