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SAKO Warranty procedure
1.Warranty period

Forthe inverter you purchased,you receive a(SAI<C)factory warranty va|id for 1 year frorn the date of

installation and no rnore than one and a half years frO1Tlthe delivery date frorn SHENzHEN I<INCi sAKo

旺LECTRON;C Co,LTD.

2.Maior Failures

ln the 1 year standard factory warranty period,custorners are entitled to a replaceFnent ofthe produCt or refund

for a maior failure and for compensation for any other reasonably foreseeable loss or damage,You are also

entitled to have the products repaired or rep|aced ifthe goods fai|to.be of acceptable quality and the failure

does not amountto a maiorfai|ure(see be|oW” Major Failures” ).

A lmajor failure:occurs where∶

a)the product acquired bythe custornerwould nothave been acquired by a reasonable ConsurnerfuIIy

acquainted with the nature and eXtent ofthe faiiure;or

b)theproductdepartsinoneormoresignificantrespectsfromdescriptionorsarnpleifsuppliedby

description or sarnplei or

c)the produCtissubstantia||yunfitforapurposeforvvhichproduCtsofthesamekindarecornmonly

supplied and they cannot,easily and within a reasonab|e time,beremediedtomakethernntforsucha

purposei or

d)the productis unfitfora disclosed purpose that was made knoWn to SAKo or a person who made any

prior negotiations before the purchase was rnade and the cannot,easily and within a reasonable timle,be

remedied to rnake the productntfor such a purposei or

e)the productis not of acceptab|e quality because itis unsafe.

3. VVarranty cOndition
ˉ
This、 ″arranty includes al|defects of design,cOnlponents and manufacturing.Excluded frorn、 ″arranty

are darnages due to∶

・Breaking the product seal(opening the casing)without proper approval

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Transport darnage

。lncorreCt instal|ation or cornrnissioning

・Failure to observe the user rnanualithe insta|lation guide,and the rnaintenance regulations

o tJnauthorized ModifiCations,changes,or atternpted repairs

・lncorrect use orinappropriate operation

o lnsufncient venti|ation ofthe device

。Fallure to observe the appliCable safety regulations

・FOrce rnajeure(e.g.,lightning,over Vo|tage,storrn,nre)

4.Ⅵ
`arranty claim
lfa device becornes defective during the agreed(SAI(o factory warranty period and proVided thatit ⅥriII

not be irnpossible or unreasonab|e,the device`″ i|l be,as se|ected by SAI<C)∶

orepaired by SAKo,or

o repaired on-site,or

o exchanged for a replacernent device of equiVa|ent Value accOrding to Fnodel and age.

ln the latter case,the rernainder ofthe、 ″arranty entit|ernent wil|be transferred to the replaCernent

device.In this case,you do not receive a new certificate since your entit|ernentis docurnented at

sAKO.
Excessiveness in the rneaning above exists in partlcu|arifthe cost of the nleasures for sAI<(:〉

would be unreasonable
・in VieW ofthe Va|ue thatthe deVice、 ″ou|d haVe withoutthe defect,

・taking into account the signifiCance ofthe defect,and

・after consideration of a|ternative、 ″orkaround possibilities that SAKO custonaers could revertto

Without signifcantinconvenience.

5. VVarranty procedure

Please note customers who Wantto getrep|acementfrom sAKO have to fully f|lin SAK・ 0巾“arranry

C`a`〃,Fo″ 7,to claim warranty replacement.

Please read the be|ow notes before f|lin SAKO V1/arranry C`a加 7 For〃 ,

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The genera|warranty service procedure is∶

a) Original customers(end user)can cal|ourselγ icehotlineforgeneralenquiryorinVerterfailurelOur

qualined engineer wil|guide thern try to fix it,or con】 rrn the fau|t.

b) Installers attend site.Insta||ers can ca|l our service hot line When inspecting&troubleshooting

inverter onsite.If possible,our qua|iied engineer vvil|guide you try a quick nX onsite,Installers have

the right to replace it if prob|enn doesn’ t fX onsite. HOVVeveG if you had replaced inveIters twiCe for

the site(the third inverter is on wall),please contact sAKC)for further assistance,feld service

engineers can attend site ifneCessary.

FuI1her care for original custorner also can be made if required,book on phone or Via ernai1.

c) Customers(Here customers inc|ude insta"er,distributor,or even end user)fu"y COmplete sAKO

a‘ranry Crafm Form onsite before take fau|ty inVeder off Wa".Form With insuf日
⒕‘ cient or incorrect

fau|ty descriptions Will cause delay of replacernent re|ease.

d)Customers send faulty inverters with h‘ arra刀 ry C`a`m Fo〃刀to ourseMceCenter.

Note:if a replacementis required frstly,pleasejust send the sAKOl Warm】 o`CraFm Fo″ m to

us,we also can considerto send the replaCernent prior,in such Cases、 ″e wiIIinspectthe unit

once it returned to sAKo.

e) lOur qua|ifed repair engineer wil|inspeCt&test returned inverters carefuI|y.NO fault description or

incorrect description VVi|I cause trernendous de|ays.l`lo fault found inverters、 ″ill return to the original

custorner、
^`ith test report.

0 Generally,we can release replacementinVertersin 5 working days.HoWeVer,we will notify customer

the delay ofrep|acernentre|easeifinvertersreturnedvVithinsufficientorincOrrectfaultydescriptions.

g) once the faulty inVerter been rep|aced With a rep|acernent inverter onsite, the“ Replacernent

Information” area on SAKo⒕ ‘

arranry C`a加 ?FOrm is required to be filled in and return form・ to sAKlO.

h) Signature or sea|stamp is required for a Va|id SAKO l″ larranry c`afn,Fo″ 7,Can be accepted by

sAKo.
i) 1Custonlers rnay be required to proVide the inverter vvarranty card,original purchasing&installation

inVoice,or other re|ated n1aterials.ˉ his is also stated on the sAK(D warranty card cOrnes With
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product.SAK(D rnay refuse to serviCe,if Custorners failed to provide.

j) FOr son1e country/regions that not covered either by SAKC)service Center or service agent,、 ″e

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can provide 1°X。 of rep|acernent stock(aCcording to sales order)to custorners.卜 lowever,se0vice

replacement stockis the property belongs to sAI<C),custon1ers can not se|l it,or dispose it.{SA【 <O

深圳市金三科电子有限公司
sHENZIIEN KING sAKO ELECTRoⅣ
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SHENzEN KING SAKO ELECTRONIC Co” LTD +8貉 75每 -27493766 szako(Φ sakoˇ com.Cn
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A0pendix
(日
)Sample of warranty claim form

Warranty Claim Form

Note:signature or seal starnp required.Please print it,sign or shnlp and then elm|ailto sAl(o.

sAl《 0)shall have no obligation for unqualified application such as incorrect inforrmlatiom or

nlissing necessary inforrnation.

Product lVlodel serial NurTlber(s/N)

COmpany Name
Contact Person Contact Number

C)ontact enlail

Company Address
Replacement DeliVer Address

lEnd user ernail/phone [Date of lnstallation

lnput&output inforrnation
Panel lsipecifications Voc.(V)∶ Vmp.(V) Pmax.(W)∶
NuITiber of strings per l∨ IPPT∶ _上 _(A/B)
l`lurnber of panels for each string /2/3僻 /5/6)
Actual grid Voltage(∨ )∶
/

Fault Description
LCD disp|ay reads LED status(COlor)
IDetailed IDescription,frequency of fault∶

VVarranty C|airn Authorized signature

瓦he no″ owFng fnnormaJOm musr pJOvⅡ e afrer fauffy加 Verrer been Jepraced
Replacenoent Infornlation
Product IVIOdel Serial Nulmber(s`N)
Replaced by Replace Date

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