Scribd Logo
Upload

Welcome to Scribd!

  • 45 views

    Fatma Kotb Mahmoud Alanouse: Address

    Uploaded by

    Fatma Kotb
    Fatma Kotb is a highly organized individual with excellent communication skills and experience working as a call center agent and marketing specialist. She has over 3 years of experience in call centers, where she addressed customer concerns, handled calls, and provided solutions to customer problems. Previously she worked as a marketing specialist, sending emails and making calls to introduce company services. She holds a Bachelor's degree in English Literature and several certificates in translation, communication, and business skills from the American University in Cairo.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Fatma Kotb Mahmoud Alanouse: Address

    Uploaded by

    Fatma Kotb
    45 views2 pages
    Fatma Kotb is a highly organized individual with excellent communication skills and experience working as a call center agent and marketing specialist. She has over 3 years of experience in call centers, where she addressed customer concerns, handled calls, and provided solutions to customer problems. Previously she worked as a marketing specialist, sending emails and making calls to introduce company services. She holds a Bachelor's degree in English Literature and several certificates in translation, communication, and business skills from the American University in Cairo.

    Original Title

    Fatma Kotb Resume (2)

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Fatma Kotb is a highly organized individual with excellent communication skills and experience working as a call center agent and marketing specialist. She has over 3 years of experience in call centers, where she addressed customer concerns, handled calls, and provided solutions to customer problems. Previously she worked as a marketing specialist, sending emails and making calls to introduce company services. She holds a Bachelor's degree in English Literature and several certificates in translation, communication, and business skills from the American University in Cairo.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    45 views2 pages

    Fatma Kotb Mahmoud Alanouse: Address

    Uploaded by

    Fatma Kotb
    Fatma Kotb is a highly organized individual with excellent communication skills and experience working as a call center agent and marketing specialist. She has over 3 years of experience in call centers, where she addressed customer concerns, handled calls, and provided solutions to customer problems. Previously she worked as a marketing specialist, sending emails and making calls to introduce company services. She holds a Bachelor's degree in English Literature and several certificates in translation, communication, and business skills from the American University in Cairo.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Fatma Kotb Summary

    Mahmoud Alanouse Highly organized individual with excellent communication skills.


    Skilled in Microsoft Word, Easily Adaptable, Customer-focused
    individual seeking to improve customer retention and
    satisfaction as a Call Center Agent. Coming with excellent
    interpersonal and data entry skills with 3 years call center
    experience. Strong media and communication professional
    graduated in AUC - School of Continuing Education.

    Skill Highlights
     Good communication  Ability to work
    and persuasion skills. within a team.

     Good presentation and


     Great active
    self –confident.
    Contact
    listening skills
     Strong time
    Address: management and  Phone skills,
    Dubai - UAE including familiarity
    organizational skills.
    with complex or
    Birthday: multi-line phone
    13th May 1993 systems

    Nationality:
    Egyptian Experience
    Call Center Agent – From February /2020 to December /2021
    Phone:
    Vodafone Egypt. (Part Time)
    (+971588493851)
     Take calls from customers answering questions or
    Email:
    [email protected] addressing any concerns they may have.
     Handl many inbound and outbound calls to and from
    LinkedIn: customers.
    https://www.linkedin.com/in/fatma-
     Listen to customers needs or issues and providing helpful
    kotb-439935184
    solutions to their problems..
     Respond to the clients’ needs on time with the best we
    can offer.
    Languages
     Guide callers through troubleshooting, navigating the
    Arabic – Mother Language company site or using the products or services.
    English - Very good command of  Manage and resolve customer complaints.
    (Writing, Reading, Speaking).
     Follow up customer calls where necessary.

    Hobbies Marketing Specialist – From April /2019 to December /2021


    Best Technology Solution, Egypt Branch (Full Time)
     Reading  Sending emails with our plans and outlines for proving
     Music
    our credibility.
     Photography
     Making calls to introduce our company and explaining our
     Travelling
    plans and services.
     Make a worldwide connection with the biggest
    companies internationally by marketing our services and
    products.
     Respond to the clients’ needs on time with the best we
    can offer.
     Follow up with the clients until the current business is
    done, and after for further business deals.

    Education

    American University in Cairo, School of Continuing


    Education.

     Major: Legal& UN Translation.

    Mansoura University, Faculty of Education. - (2016 –


    July 2017)

     Major: General Education Diploma English Session.


    Mansoura University, Faculty of Arts. - June 2016

     Major: Bachelor of Arts, English Literature Department.

    Certifications
     Oral Communication B23 at American University in
    Cairo B2 on the Common European Framework of
    Reference (CEFR).

     General English Course at American University in


    Cairo.

     Arabic Language Proficiency at AUC.

     English for Translator at AUC.

     Translation and Interpreting Foundations at AUC.

     ICDL

     Basic of Human & Business Skills.

     Human Development & Basics of Phonetics.

    You might also like