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    Call Center Customer Care Full 1

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    Silvio Teixeira
    This 3 sentence summary provides the key details about the document: This document outlines a call center customer care training course that focuses on developing soft skills, pronunciation, spoken English, and email skills over 32 hours through interactive modules, role plays and assessments to transform call center customer service from a liability to an asset.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Call Center Customer Care Full 1

    Uploaded by

    Silvio Teixeira
    371 views2 pages
    This 3 sentence summary provides the key details about the document: This document outlines a call center customer care training course that focuses on developing soft skills, pronunciation, spoken English, and email skills over 32 hours through interactive modules, role plays and assessments to transform call center customer service from a liability to an asset.

    Original Description:

    Livro de Inglês voltado para quem é da área de atendimento a clientes, call center.

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    © © All Rights Reserved

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    This 3 sentence summary provides the key details about the document: This document outlines a call center customer care training course that focuses on developing soft skills, pronunciation, spoken English, and email skills over 32 hours through interactive modules, role plays and assessments to transform call center customer service from a liability to an asset.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    371 views2 pages

    Call Center Customer Care Full 1

    Uploaded by

    Silvio Teixeira
    This 3 sentence summary provides the key details about the document: This document outlines a call center customer care training course that focuses on developing soft skills, pronunciation, spoken English, and email skills over 32 hours through interactive modules, role plays and assessments to transform call center customer service from a liability to an asset.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Call Center

    Customer
    Care

    > Work on your call center soft skills, pronunciation, spoken English and email skills

    > This course is designed to help anyone who works in a call center environment.

    > Transform your call center customer service from a liability into an asset.

    The Voice and Ears


    Call center staff are the voice - and ears - of your business. Make you understand what your
    customers want rst time.

    Techniques
    Walk and talk professional customer service naturally. Learn the speaking, listening and
    soft skills for success. Deal with difcult customers. Maximise service delivery.

    Practise
    Put it all together in realistic role plays and scenarios. Get feedback from your peers
    and trainer.

    Mango Training and Consultancy


    http://www.mangotraining.com
    T : 03 6419 1828
    F : 03 6419 1829
    Call Center Customer Care
    Methodology
    This is a highly interactive course which uses case studies, role plays, discussion and mini
    tests to ensure traning is high energy and impactful.

    Who should do this course?


    Anyone who works or supervises in a call center environment . Anyone who wants to enhance
    their communication skills and customer service on the telephone.

    Course Modules

    01 Call Center Soft Skills


    Explore the call center experience from making positive impressions through to
    successfully closing a call. Examine how to build rapport with clients and empathise with
    them appropriately. Find out how you can exceed your customers expectations and make
    them ambassadors for your service. Work on your listening skills by understanding how to
    listen actively.

    02 Accent Modication
    Learn how to make yourself clearly understood on the telephone with accurate
    pronunciation and crisp enunciation. Find out what your areas of weakness are and how
    you can cause less strain on your listener.

    03 Language Skills
    Improve on your English skills on the telephone. Learn how to avoid Malaysian English
    errors with vocabulary and grammar. Examine set phrases that you can use to build your
    condance and enhance your spoken uency.

    04 Business Writing Skills


    Master how to send out great customer service emails. Learn how to use appropriate tone
    and style to ensure that you put your message across effectively. Build professional writing
    by ensuring grammar accuracy and using careful editing techniques.

    The Juice
    This course takes 32 hours and includes four assessments to achieve
    certication. Mango can customise the training to suit your needs.

    Mango provide free placement tests before the training to gauge the level of
    your staffs language prociency.

    Contact us today to take your call center skills to the next level

    e: [email protected]

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