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    Himanshu Six Sigma Yellow Belt Project Charter Template

    Uploaded by

    Himanshu Makhija
    This project charter outlines a Six Sigma project to streamline United Healthcare's claims processing process. The problem is that providers use different forms, requiring extra time to standardize the data. The project aims to digitize the process and standardize templates to reduce rework. Goals include single data collection, reducing rework, streamlining approvals, and reducing paperwork. The scope is limited to 5 providers' claims departments and does not include provider systems. The timeline outlines the define, measure, analyze, improve, and control project stages from August to October 2020.

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    Himanshu Six Sigma Yellow Belt Project Charter Template

    Uploaded by

    Himanshu Makhija
    23 views3 pages
    This project charter outlines a Six Sigma project to streamline United Healthcare's claims processing process. The problem is that providers use different forms, requiring extra time to standardize the data. The project aims to digitize the process and standardize templates to reduce rework. Goals include single data collection, reducing rework, streamlining approvals, and reducing paperwork. The scope is limited to 5 providers' claims departments and does not include provider systems. The timeline outlines the define, measure, analyze, improve, and control project stages from August to October 2020.

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    This project charter outlines a Six Sigma project to streamline United Healthcare's claims processing process. The problem is that providers use different forms, requiring extra time to standardize the data. The project aims to digitize the process and standardize templates to reduce rework. Goals include single data collection, reducing rework, streamlining approvals, and reducing paperwork. The scope is limited to 5 providers' claims departments and does not include provider systems. The timeline outlines the define, measure, analyze, improve, and control project stages from August to October 2020.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    23 views3 pages

    Himanshu Six Sigma Yellow Belt Project Charter Template

    Uploaded by

    Himanshu Makhija
    This project charter outlines a Six Sigma project to streamline United Healthcare's claims processing process. The problem is that providers use different forms, requiring extra time to standardize the data. The project aims to digitize the process and standardize templates to reduce rework. Goals include single data collection, reducing rework, streamlining approvals, and reducing paperwork. The scope is limited to 5 providers' claims departments and does not include provider systems. The timeline outlines the define, measure, analyze, improve, and control project stages from August to October 2020.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    TQM Project Charter

    Project Name
    Training Date
    Project Start Date
    Target Completion Date

    Project Element Response


    Problem Statement 

     Includes time,
    measurable item,
    gap and business
    impact
    Business Case 

     Why is this project


    important to do now?
     What is the project’s
    financial impact?
     What is the impact
    on customer service
    Goal Statement 

     Specific
     Measurable
     Achievable
     Realistic
     Time-bound
    List of Improvement Goals Measure (units) Baseline Goal
    1. Single point of data
    collection
    2. Reduce rework through
    template standardization
    3. Streamline approval process
    4. Reducing manual paperwork
    through online forms
    5. Educating and training of
    providers
    TQM Project Charter

    Process Partnerships with different providers across different states requires


     Describe the process them to provide the patient and claim details with basic information.
    All providers use different types of forms with same information,
    in which the problem
    increasing the time taken by UHG employees to recalibrate the data
    exists and input it into our CRM systems. This makes the process
    cumbersome, slow and often leads to instances of duplication.

    Non-use of the IT systems leads to manual printing and signatures of


    authorities and different hierarchies that leads to unnecessary delays,
    thus leading to a poor experience for the provider.

    Project Scope  The Six Sigma evaluation aims at streamlining the process
    by standardizing the form template for providers and
     What part of the digitizing the claim process
    process will be  The boundaries of the project are strictly limited only to the
    addressed? claims department of 5 providers to begin with and do not
     What are the focus on the provider systems for now
    boundaries of the  Areas related to claim verification and other provider service
    project or process? are not included as part of the Six Sigma evaluation. The
     What areas are scope is defined from data input to claim processing only
    inside or outside the  SIPOC below
    team’s focus or
    authority?
     Attach a SIPOC
    diagram if
    necessary
    Team Member Name
    Project Sponsor Vikas Kansal
    Key Stakeholders Our policy holders/customers, vendors, employees,
    management
    Team Lead Himanshu Makhija
    Team Members Kriti Bhatia, Kartik Gupta
    Process Owner Vikalp Suhag
    Champion Sajal Garg
    Timeline by Project Stage Milestone Target Completion Date
    Define Project Charter and kickoff August 10, 2020
    Measure Define and collect data August 25, 2020
    Analysis Find causes September 7, 2020
    Improve Fix causes September 14, 2020
    Control Standardize the fix September 28, 2020
    Project End Handoff & Documentation October 1, 2020
    TQM Project Charter

    S I P O C
    Heathcare Patient Provider Verified claim Finance Dept.
    providers - medical details payment sent to finance Healthcare
    existing UHG Claim related process for processing providers
    partners information (described in Receipt to
    flowchart provider
    below)

    Forms
    Details are Details Verified
    Provider dispatched
    printed and resent to details are
    emails to
    sent to legal provider for entered into
    details authroities
    dept. review CRM
    for signature

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