Student name Husanpreet Kaur

Student id -INTVIC0399

ASSIGNMENT NAME- ICTPMG609 plan and direct complex task 2,3 and 4

Assessment Task 2

Project Briefing Report

Deliva Courier Service
Project Briefing Report
briefing report should
include the following:
• The organization’s strategic and business plans, and its output requirements
• The strategic and operational needs of the ICT project during the planning
phase
• The project's strategic context and requirements
• Summary of the impact of legislation and industry codes and standards
• A risk-management plan
Strategic Plans
Summaries the organization’s strategic and business plans, and its output requirement
Deliva is courier company that is situated in Sydney. it provide the delivery service to
their customers from last 10 years. company want to provide better service to the
customers any try to develop the strategies to make the delivery task easily, so they
want to take help of best technology. such as-

• ⦁ Gps help to track order so they operate an online booking along with
tracking system of the parcel. costumer should able to book their stuffs
through their computer or phone and will be directed through
computerized system
• start the online portal to collect and deliver the parcel to customer, The
costumer will get real time tracking of their parcel and with the

• mapping technology costumer can identify the real location of

their parcel as well as get an e-mail after getting their stuffs
instantly

Operational needs

The company must hire the persons with extensive knowledge on physical
 management as well as software. The project has allocated $50000, so it will be
allotted very well in every relevant sector. Most importantly, for making
booking easier each courier will be given handheld computer.

Strategic Context
Deliva is dedicated to book an order using reliable devices use by costumers. Customers
can track real time on maps for their reliability. We ensure costumer for the better route
and costumer will get an e-mail confirmation of their goods once they collect. the main
objective of organization for implementing the online portal system are to manage the
parcel delivery system.

Client requirements
we provide an online booking and tracking system using costumer's reliable devices on
maps.
Deliva's software will include every information's and offers provided by the company.
Costumer will get an e-mail confirmation of their stuffs
courier will be evaluated by costumer and will be rewarded with bonuses for stead

Legislation standard
legislation provides an outline for how the workplace regulations, codes of conduct and
industry standards will:
we provide the best security for our customers with booking, tracking and even on
delivering the goods
We maintain our privacy act and as a copyright act we protect the original expression of
an idea in the form of a creative work.

Risk management
Conduct a risk management analysis and develop a risk-management plan
Threat Potential Control Assessment
harm to
Project
Platform by Low Analysis and Regular
rejection profit and full monitoring
users reduce requirements and
customer helping
attractions customers
when they
need
Reduce Company Attract Getting
company can customers regular
review be closed by feedback
 providing
good service
Increase the Impact Follow Update the
legal problems company legalization new rules
status and from time
customer to time
privacy act

ICT Project Plan

Deliva Courier Service Project Plan: Courier Management System Version Control
Table
Version No Changes/Updates Date
Version 1 Document Created 2 /02/2022
Version 1.1 Timetable updated

Introduction
The purpose of this procedure is to ensure that ICT projects are managed in structured
way using a subset, ensuring the outcomes that ICT are fully documented and controlled
at all stage's information.
Terms of reference
Deliva want that customers can track her parcels then she can increase her business. she want that
stakeholders share their ideas with her then they can improve her project plan. The scope of the project
plan to fulfil the requirements and know about such as,
Project Background
Project goals and objectives
Clients requirements
Hardware and software requirements
Implementation plan
Reporting requirements
Work plan
These specifications include like booking the collection of parcel by customers, tracking the delivery.
Communication with customers by email or calls which help to increase the experience of customers and
able to improve their decision. The customer feedback is essential because scope of project during
execution, time and cost should be adjusted. According to stakeholders they can achieve the success if
concentrate on customers preference, deliver drivers work, follow rules and regulations of public and
government agencies.

Work breakdown structure

Break the project up into sections and tasks. Top-down branch diagram to outline the
different activities that will be done during the each phases of the project.

PROJECT INITIATION
 PROJECT PLANING

PROJECT EXECUTION

PROJECT MONITORING AND CONTROL

PROJECT CLOSURE

PROJECT INITIATION
Develop Identify Assemble Develop Approve the
project plan Deliva team and charter for project after
stakeholders resources Deliva charter
and gather apply
requirements

Project planning

Project Project Project scope Project roles and

budget timelines management responsibilities

Project execution

System Communication Team Quality Assign

development management progress management project on
time

Project monitoring and closures

Risk control Evaluate Schedule Monitor Quality

requirements control control assurance
project

Project closure

Distribute Evaluate Perform the Account for Project sign

reports to project and final test budget off and close
relevant closure
stakeholders

Budget
Identify and document project budget, specified to a level that can be used for the
management of sub-tasks

For cover the hardware and software requirements we have budget 50,000 $ .

Seria task day Start time Finish time Responsibl

l l no e budget
1 initiation 80 20/02/2022 10/05.2022 Project
day 2 manager 10,000
s
1.1 Develop $2500
project plan

1.2 Identify $ 1300

Deliva
stakeholders
and gather
requirements

1.3 Assemble team $ 1200

and resources

1.4 Develop $1600

charter for
Deliva
1.5 Approve the $1400
project after
charter apply

2 System 29 20/04/2022 9/04/2022 Quality 7,000

planning and day manager,
analysis s project
manager,
analysis
manager
2.1 Project budget -

2.2 Project -
timelines

2.3 Project scope $4500

management

2.4 Project roles $:2500

and
responsibilities

3 System design 75 1/04/2022 26/07/2022 Develop 13,,000

and day r, project
development s manager
 3.1 System $2800
development

3.2 Communicatio $ 3000

n management

3.3 Team progress & 2200

3.4 Quality $ 2000

management

3.5 Assign project $2000

on time
4 Project 33days 27/07/2022 01/09/202 Project 8000$
monitoring and 2 manager and
control stakeholders
4.1 Risk control $1500
Evaluate $ 2700
requirements
4.2 Schedule
control
$ 1300
4.3 Monitor
control
project

4.4 Quality $ 2500

assurance

5 Project closure 9800$

5.2 Distribute 28 03/09/2022 01/10/202 Project $1800
report to days 2 manager
relevant
stakeholders
5.2 Evaluate & 20
project and
close
5.3 Perform final &3500
test
5.4 Account fro - -
budget
5.5 Project sign off -
and closure

Skills
• Communication skills to follow the information in plan
• Technical skills to remove the technical issue relate to hardware and software
objectives.
 • Project management skills for solve the unexpected outcome issues
• Risk management skills to find the issue, cause of risk and then analyses and
find the solution of risk.
• Time management skills to complete the project at proper time for avoiding
the time deadlines
Timelines
Develop timelines, schedules, and a critical path for the project, taking
into consideration contingencies and planning for time slippages

S.N Phase Subtask Starting Ending Dependency

Date Date
1 Planning Develop 31/01/2022 05/02/2022 None
Phase Project
Plan
1.2 Approve the 06/02/2022 8/02/2022 A1.1
project
Establish 2.1 which task 08/02/2022 14/02/2022
Dependencies before project
(Activity 2.2 find which
task to do
during the
project.
2.3 find which
task after
project
Draw the divide the task 15/02/2022
Network from A TO E by
Diagram showing
diagram
Estimate a = the best-case 22/02/2022 25/02/2022
Activity estimate
Completion m = the most
Time likely estimate
b = the worst-
case estimate
by calculating
task length with
time
Identify the Forward 27/02/2022 03/03/2022
Critical Path Pass/Backward
Pass technique,
identifying the
earliest start
and finish
times, and the
latest start
and finish
times for each
activity.
Update 05/02/2022 10/03/2022
 the
Diagram to
Show
Progress.

Consultation
Consultation meetings should be held on a weekly basis to avoid any delays and
work with planned flow.

• On site meeting for instance, all the stakeholders of company are invited to an open
meeting and dialogue on the project issues like why parcels delay.
• Surveys for how may customers are happy from their delivery service and how many
dissatisfied.
• Group discussion for discuss how we can hire experience delivery drivers and what
software can use for tracking
• Informal meetings: management of the company might match a certain idea with the
participants during the meetings and see what response they receive and how many
stakeholders agree with the budget plan and techniques for improving delivery
services.

Finalisation
During product analysis, objectives and description of the product stated by the
customer or sponsor are analyzed. an evaluation report should be written with input
from the project team by the project manager to evaluate all the details of the project.
The project evaluation report should include the success of the project, evaluate all the
strengths and weaknesses of the project plan, and define opportunities for
broader organizational learning. The deliverable, compared with the deliverable
described in the scope documents. The estimated time and cost to maintain the system.
After evaluation, these must be addressed with project deliverables and once these are
produced in the project, customer acceptance must be acquired, respectively.

Email to CEO (Your Assessor)

Provide the screenshot of the email sent here .The text of the email should be in
grammatically correct English, written in an appropriate (polite, business-like) style. It
should introduce and summaries the contents of the attachments and seek their feedback
and approval to move forward with the project. The email text should also give some
details about the people that you would like to have in the project team. Together you
should have all the skills required to successfully complete the project. Attach the
following to the email, Project Briefing Report
Project Plan
Project Schedule
Email to CEO (Your Assessor)
It should introduce and summaries the contents of the attachment and ask them when
they would be able to attend a meeting to discuss it.
Attach your Draft Project Plan to the email.

2.5. Meet with the ICT Project Team

Meeting Agenda
Meeting Title courier delivery project plan

1st April 2022

‘11 Am to 1 PM

Your Name
Attendance Husanpreet Kaur/ Anil Adhikari

Time Items of discussion owner

11;00 AM Welcome Amandeep Kaur
11;05 AM to 11;20 am Briefing report and project plan Krishna
11;20 to 11;25 am budget planning Navjot
11:30 to 12;00 PM tracking technology changes Daniel

Meeting Minutes

Location room 5
Date – 05/04/2022
Time –12:30pm

Meeting minutes –project plan

Action items Owner (action person) date
The briefing report Amandeep 29 February 2022
Report on the technology system Navjot 21 march 2022
Details about budget and staff members Daniel 27 march2022

Feedback Collected
Feedback date 29 march 2022
Project manager – anil Adhikari
We need to hire experience staff and change budget criteria.

2.6. Revise Project Plan

Based on the feedback provided by your team members, you need to update the project
plan and Copy and paste the updated project management plan here.
Introduction

The purpose of this procedure is to ensure that ICT projects are managed in structured
way using a subset, ensuring the outcomes that ICT are fully documented and controlled
at all stage's information. Terms of reference
it is a valuable tool when starting any kind of project, from construction to software
development. Whether you are planning to launch a website, a mobile application, or
any other type of digital project, writing a project specification is the first step of a
successful project and serves as the first step of project planning. It lists the needs,
objectives, constraints, expected features, deadlines, and budget as accurately as
possible. Used internally or externally, a project specification can become contractual in
the case of a service signature, and it is mandatory in the case

Work breakdown structure

Break the project up into sections and tasks. Top-down branch diagram
to outline the different activities that will be done during the each
phases of the project. • Project Planning
Get your team together to identify the deliverables and sub-deliverables of the
project. This would include the project managers and the subject matter experts.

Communication should be discuss with employes when Gather the necessary documents
such as the project charter, project scope statement, and project scope management plan.

Procurement of the resource

Identify the key deliverables of the project. These should come at the second
level of your WBS. Key deliverables will be essential to the completion of the
project and they will be carried out by independent teams – meaning the same
team will not be working on completing another deliverable

Analysis and Design

With the help of the subject matter experts, break the key deliverables into
smaller parts of work (work packages) or in other words identify the work that
is necessary to complete each deliverable.

Development
Create a WBS dictionary which is a document that includes the definition and
the scope of the different elements in your work breakdown structure. The WBS
dictionary would include information such as work package name and ID, name
of the person it is assigned to, due date, estimated cost, etc. This will help the
team understand work packages better.

Testing
u can create a WBS using different formats like text-based work
breakdown structures, tabular structures, or more visual ones like
flowcharts.

Implementation
Once it is complete, share it with the team. A Created work breakdown structure
can be quickly
shared with the rest of your team with a secure share link
Post implementation once shared, you can collaborate on it in real-time and take
survey to get feedback.

Budget
Identify and document project budget, specified to a level that can be
used for the management of sub-tasks
task day Start time Finish time responsible budget

initiation 80 20/02/20222 10/05.2022 Project 10,000

days manager
System 29 20/04/2022 9/04/2022 Quality 15,000
planning days manager,
and analysis project
manager,
analysis
manager
System 75 1/04/2022 26/07/2022 Developer, 25,000
design and days project
development manager

Skills
Team Management skills
Project management
Communication skills
SW development and designing skills
Risk management
UI/UX design skills
Mobile web development for iOS and Android
Application testing Testing
Quality Assurance
Resources
Internet Services
Mobile Testing Tools
MS Office
GPs
Microsoft Visual Studio
Prototyping tools
Canvas storyboarding Application
Software development toolkit
Rational integration Tester
Software Testing Toolkit

Timelines
Develop timelines, schedules, and a critical path for the project, taking
 into consideration contingencies and planning for time slippages

S.N Phase Subtask Starting Ending Dependency

Date Date
1 Planning Develop 31/01/2022 05/02/2022 None
Phase Project
Plan
Approve 06/02/2022 8/02/2022 A1.1
the
project
Establish 2.1 which task 08/02/2022 14/02/2022
Dependencies before project
(Activity 2.2 find which
task to do during
the project.
2.3 find which
task after project
Draw the divide the task 15/02/2022
Network from A TO E by
Diagram showing diagram
Estimate a = the best-case 22/02/2022 25/02/2022
Activity estimate
Completion m = the most
Time likely estimate b
= the worst-case
estimate by
calculating task
length with time
Identify the Forward 27/02/2022 03/03/2022
Critical Path Pass/Backward
Pass
technique,
identifying the
earliest start and
finish times, and
the latest start
and finish times
for each
activity.
Update 05/02/2022 10/03/2022
the
Diagram to
Show
Progress.

Consultation

Consultation meetings should be held on a weekly basis to avoid

any delays and work with planned flow. Reports of the project
should be sent via email to senior management to get feedback or
for consultation including the briefing of the tasks. Also, Monthly
reports should be sent to the CEO about project progress. Lastly, If
there are any problems while the project should be recorded in the
project issues Register.

Finalisation
During product analysis, objectives and description of the product stated by the
customer or sponsor are analyzed. an evaluation report should be written with input
from the project team by the project manager to evaluate all the details of the project.
The project evaluation report should include the success of the project, evaluate all the
strengths and weaknesses of the project plan, and define opportunities for
broader organizational learning. The deliverable, compared with the deliverable
described in the scope documents. The estimated time and cost to maintain the
system.After evaluation, these must be addressed with project deliverables and once
these are produced in the project, customer acceptance must be acquired, respectively.

Updated plan
Budget we should add 10000$ in budget to provide technology.
Staff – we need to hire the new staff members who can work in emergency when
someone feel sick.

2.7. Send an Email to CEO (Your Assessor)

The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.

It should mention the Project Team meeting and summarize the feedback that you
received.

The email text should also outline any changes that you have made to the Project Plan.

Attach your Revised Project Plan to the email.

Assessment Task 3
Write an email to the Project Team Member
The purpose of this email is to demonstrate that you can manage team member
performance by asking for an explanation for not having the system description on time.
The email should ensure that the team member’s output will achieve the key
performance indicators that you set out in the project plan.

Write a Project Progress Report

Write a short (about two paragraphs) report on the project’s progress as set out in the
Project Plan As per the stipulated requirements, we have managed everything in project
so far. By understanding the people choices, we have added different things. Our team
members have given very deep attention to the project and have successfully fulfilled
their roles in the project.
During the management of budget, we have added some amount to maintain the
resources for instance, adding more assets in office. We have added more staffs
understanding that if some staffs are sick and can’t come at work. So, in overall,
everything is good and consistent.

Fill out a Project Change Request Form

Deliva Courier Service

Project Change Request Form
Name of Project: Deliva Courier Service
Project Manager Sandy Thakur
Request filled by JOHN THOMSON
Date 04/03/2022
Change Request Replacement of team workers due to sickness
Background
Change Request 7000$
Amount
Authorized By: Anil Adhikari
Signature:
Date: 10/03/2022

Send an Email to the CEO (Your Assessor)

The email text should include your project progress report. It should also summarize the
changes that you intend to make to the Project Plan and the Project Schedule.
Attach your Project Change Request to the email.

Revise the Project Plan

Update the Project Plan considering changing circumstances.

Revise the Project Schedule

Update the Project Plan considering changing circumstances.
Answer
We have especially added some more staffs because in order to cover the absent
staffs. We have updated more funds to cover assets and other important
requirements. This updated schedule is really important for the achievement of
the proper projects.
Send an email to the Project Team (Your Assessor)
The email text should include your project progress report. It should also summarize the
changes that you have made to the Project Plan and the Project Schedule. Attach your
Updated Project Plan and Updated Project Schedule to the

Assessment Task 4
Write an evaluation Report
Introduction Most costumers are pleased to the system’s interface and have given
positive feedback. News of the new system have been picked by press. There is some
weakness in the project; The reduction in telephone ordering has meant that the call
Centre could be cut back to one person. Suggested changes to processes or policies
the company is now dealing with an increase about 50% in deliveries which is a great
change by company. The company has now approached by interstate courier services to
license out their Technology.
Strategic impact
Some of the main strategy of the
company are given below: Ongoing
customer feedback monitoring ❖
Ongoing staff feedback monitoring ❖
System functionality monitoring.

Opportunities created
Some opportunities for the employment have had listed below:
The couriers have added 24 to 32 staffs to keep up the increasing demand.
The company has increased the number of delivery vehicle which allow more
employees to get the job.
Send an email to the Project Team
It should introduce and summarize the contents of the attachment and ask for the place,
time, and date of a meeting with them to finalize the project.
Attach your Draft Evaluation Report to the email.

Meet with ICT Project Team members

Our team members is familiar about the project plans. They know what are the things
that our project seeks to achieve. Even though they know everything, we have given
them a chance if they want to ask, they would like to ask. So, some of them mentioned,
the project must add some more employees in order to cover the absence shifts as well
as they ask to add more funds for the proper delivery of a parcel. As they said the
company must add more computers, so we have added 10 more computers for the
easiness of the staffs.

Revise your evaluation Report

We received a lot of feedback from our team members and we are happy to include
those things in the project. some of them mentioned, the project must add some more
employees in order to cover the absence shifts as well as they ask to add more funds for
the proper delivery of a parcel. They commented to add more office fixtures and
computers as we added those things.
Send an email to Senior Management
It should introduce and summarize the contents of the attachment and seek their
feedback.

Attach your Revised Evaluation Report to the email.