QUESTIONS AND ANSWERS

Q1​.​How to deposit using USSD?

MTN MOBILE MONEY

● Dial *165

● Choose payment

● Lotto and sport betting

● Gal sport betting

● Online deposit

● Enter online account

● Enter amount

● Please confirm your deposit

● Enter your pin to complete the deposit

N.B​.You will receive a deposit code in your message inbox log into your account, click on
deposit, choose ussd option, enter the deposit code and complete your deposit

AIRTEL MONEY

● Dial *185

● Select payment

● Se​ lect Betting and Gaming

● S​elect next

● Select Gal Sport Betting

● Enter amount

● Enter reference

● Enter your airtel money pin to complete the deposit

NB;As soon as your transactions are done ,your Gal Sport Betting should be credited, in case of
any delay please raise your complaint through a

Call or our customer care email

Q2.Can I use a number which I did not open up the account with the deposit?

● Yes you can if you use the USSD procedure

Q3.​ ​How I use the code booking code?

● Log in your account

● Choose book a bet

● Then after you will receive booking code

● You are required to take it to any Gal Sport Betting shop

● Represent your id number and the stake you wish to

● Then after a ticket will be printed out for you with the games you booked

Q4 How many cards does a straight red card represent?

● It represents 2 yellow cards

Q5 what do you mean by others under the means of correct scores​?

● Others means other options which are not indicated there

Q7.​where can I find chart?

● Kindly log into your account with your phone number [username] and password.

● Scroll up to the end /bottom of the account

● Click on the word chart.

● Send us a text message like Hi, Hello so that we can see that you are online.

Q8. How can I log into my account?

● Go to chrome if you are using a phone or Firefox with computer

● Kindly visit our website gbs.ug.

● Click on login

● Enter username [phone number]

● Enter first and last name

● Enter password of 8 characters mixed with letters and numbers.

Q9.Do you have a whatsapp number?

● Yes sir/madam it is 0707999022

● Also you can reach us on our email customer care @gsb.ug or on our toll free line
0800334455.
Q10.I placed my bet using my MTN line but I didn’t get my money.​

● Kindly tell us the order number / barcode ID and the phone number you used when
placing the bet and crosscheck.

Q11.​I have deposited 20000 on my Gal sports betting account but it’s not yet in my account.

● Kindly tell us your user ID, phone number you used when depositing, time and date,
transaction ID and the screen shot of the messages you received after making the
transaction and we help you.

Q12.​I have not received my 100% first deposit bonus why?

● Kindly send us the 3 bet slips IDs that counts in the 3 rollovers and also take a screenshot of
the pending bonus statements and send it to us on our customer care email
[[email protected]] we will help you.

Q13.​How to withdraw?

Kindly visit our website

✔ We have two ways of withdrawing

1. Shop
2. Mobile money

Shop

● Log in your account, click on withdrawal

● Select shop

● Put the amount you wish to withdraw and the password

● Click on request withdraw

● You will receive a message in your email of withdraw transfer code

● Go to our nearest shop, give the cashier /manager your user id, amount withdrawn and
the withdraw code

MOBILE MONEY

● Log in your account

● Click on withdraw

● Select mobile money

● Put the amount you are withdrawing

● Put your pin

● It will be credited on your account

NB;​ You have to use that number you used to register only

Q14.​I placed my bet, the ticket won but I have not received my payout money.

● Kindly we request you to be patient, it’s just the delay system but it’s going to upgrade
any moment within 24 hours.

Q15.​I placed my bet for ten games, nine have played but one postponed​.

● Kindly we request you to be patient for the postponed game to play within 48 hours. If it
does not play again, you will be paid for the remaining games if at all they all won.

Q16.​How can I get the online account?

● Kindly go to our website gsb.ug,

Click on the word Join,

● It will bring you the details to fill in for register eg; space for user put your phone
number.

● Fill in the password; it has to be 8 characters mix of numbers and letters

● Fill in your first name and last name

● Ignore the space for promo-code

● Accept terms and conditions

● Lastly, click the word sign in.

● N/B: you will receive a confirmation code as SMS; enter that code to confirm your
account.

● Then fill in your profile details to activate your account.

Q17.​How do I deposit online with MTN?

✔ We have two ways of depositing on MTN

1. MOBILE MONEY

2. USSD

​MOBILEMONEY

● Login to your account

● Click on the word deposit

● Choose mobile money

● Enter amount you want to deposit

● Click on start deposit process

 ● They send you a message where you will put your mobile money pin to confirm deposit

● The money will automatically reflect on your Gal Sport Betting account

​USSD

Kindly dial *165

Then select 4- payments

6- Lotto and sports betting

6- Gal sport betting

2- Online deposit

● Enter your online ID

● Enter amount
● Confirm and select 1 to continue
● Enter your mobile money pin.

Q18. How do I calculate the odds of my ticket, so that I can know if I qualify for the refund?

● To calculate the remaining odd of your receipt, you get the total odd, divide it by the odd
of the lost game ,

● The client is advised to first refresh / restart the gadget then you will be able to know
whether you qualify for it or not.

Q19. if a client can’t place a bet after he has selected his games and he also has money on
his account.

● Kindly refresh your gadget

● Login again

● Select the bet

● Place a bet

Q20 Have deposited money but it’s not reflecting on my account​.

● Did you use AIRTELor MTN?

● Which deposit procedures did you use?

● Kindly take screenshots of the transaction

● Your user ID and the phone number you used for depositing.

● Send them to an email [[email protected]] or chart

Q21 How come my money has been deducted twice yet I approved once?

● Sometimes this happens when the client clicks on the start deposit process

● Did you use Airtel or MTN?

● Which deposit procedure did you use?

● Kindly take screenshots of the transactions plus your user ID and the phone number you
used for depositing

● Kindly send them on our email[[email protected]]

Q22 How come your website takes a long time to appear or login?

● We are sorry for the inconvenience, we kindly request that you use chrome because it’s a
faster browser and kindly have enough data while login.

Q23 How come I can’t change my phone number?

● The option for changing phone number was removed, we kindly request that you adhere
with the situation available.

Q24 I can’t receive the registration code.

● Kindly check your inbox messages, the registration code are sent.

Q25 How do I place a bet using a small phone?

● You need to have MTN line

● Dial *165

● Payment[4]

● Lotto and gaming[6]

● Gal sport[6]

● Place bet

● Select the games you want to bet on

● Confirm

● Select odds

● Enter amount

● Confirm the order number of the games

● Enter your mobile money pin

Q26 what’s the customer care email?

 ● [email protected]​.

Q27 What are the terms and conditions of Jackpot?

● If you are like 5 to 10 clients in the same category the money is shared equally, if the
game is postponed or cancelled we make a draw at the office any outcome is what we go
with.

Q28 How do I reset my password?

● Kindly visit our web page gbs.ug

● Click login

● Click and enter your registered phone number.

● You will be able to see forgot my password section

● Click on it

● Click send

● We shall send you a 5 digit code which you will use to reset a new password.

Q29 How do I activate my account?

● Kindly check your mobile phone for activation code. If you did not receive it, kindly
login to your account, go top my account, you will be able to see an option for resending
the code to your mobile phone again.

Q30. How do I check bet slips?

● Thank you for choosing Gal sport betting

● To check bet slips, login to your account,

● Click my bets

● All your bets will display, don’t forget to set between which dates you want to see. the
bet slips i.e. default is today’s bets, past 3days, a month ago, etc.

Q31 How to reset password?

● Login to your account

● Pat your phone number

● Then submit

● After a 5 digit code is sent to your phone

● Fill in a code so that the accounts open up

● After change to a desired password

Q32 How to deposit?

Three payment procedures

✔ USSD
✔ Shop
✔ Mobile money

Mobile money

● Deposit using your number you registered

● Put the amount

● Enter your pin

● Start deposit process

USSD

MTN MOBILE MONEY

● Dial*165

● Select payments

● Lotto sports betting

● Gal sports betting

● Online deposit

● Online account

● Enter amount

● Enter your MTN money pin

● You will get Sms with deposit code

● Enter deposit code

​AIRTEL MONEY

● Dial *185

● Select payment

● S​elect Betting and Gaming

● S​elect next
 ● Select Gal Sport Betting

● Enter amount

● Enter reference

● Enter your airtel money pin to complete the deposit

● NB;As soon as your transactions are done ,your Gal Sport Betting should be credited, in
case of any delay please raise your complaint through a

● Call or our customer care email

Shop

● Long in your account

● Click on deposit

● Select shop cash

● Visit any shop

● Give them your customer ID and the stake

● You will receive a transfer code

● Enter it and complete deposit.

Q33 How to check bet slip?

● Provide the order or barcode ID so that we can cross check with the system

Q34 How long will my issue take to be worked on?

● Within 48hours your issues will be worked on.

Q35 what is your toll free line?

● 0800334455

Q36 what is your minimum stake?

● Our minimum stake is 1000

Q37 How many games are we allowed to put on a ticket?

● Online it is open but branch ticket 25 games are allowed

Q38 what is your minimum payout?

● Our minimum payout is 550 million

Q39 I deposited my money using USSD option, but I didn’t receive the deposit code?
 ● Kindly send us your user ID, phone number used when depositing and the screenshots of
the messages you received after making the transaction so that we can help you.

● We apologize for the inconvenience caused.

Q40 How to bet without account in gsb?

We only have this method on MTN only

*165

● 4 payment
● 6 lotto and sports betting
● 6 gal sport betting
● 1 place bet

You select games you wish to bet

You confirm the odds of the game

You confirm the total number of games you have selected

Pin number to confirm

You doubt delete the message you receive before.

Q41 How can I qualify for the first deposit bonus?

To get the first deposit bonus you need to;

● Register at gsb.ug
● Make a deposit
● Bet and get the bonus. terms and conditions apply
● The deposit must be of 3rollovers i.e. 3times
● The games must be 4 and above [minimum of 4 games]
● The minimum total odds for the games selected must be 3:00odds
● The bets must be on different games, if you bet on the same game, it will not be counted
on the rollover for the bonus.
● The rollover is equal to the deposit amount and each bet can contribute to the rollover up
to the rollover[deposit]amount
● After finishing the 3 rollover you get 100% from your deposit up to 1000000 [price].
● For example, if you deposit 5000 UGX and your bet stake is 7000 UGX, amount that will
contribute to the rollover is 5000UGX.

● After making the 3 rollover the money will be automatically sent to your gal sports
account.

Q42 if you lose only one game is there a refund bonus and how much are you paid?

● To get the refund bonus, you need to select 2 games and above to qualify for this reward
 ● Each game must have an odd of 1.2

● To qualify for the refund bonus, we divide the total odds of the total games you bet on by
the off of the lost match.

● If the remainder is 25 odds and above, then you are entitled to the refund of that
remaining add.

● For example;

● reminder

If your total odds are 450 odds we divide it with the odds of the games i.e. 450/1.2 odds=375 If
the stake was 5000 then the refund bonus is 5000*5=25000 refund bonus

Min. matches Min. lost Odds excluding losing team odds Refund times on stake

2 1 25+ 1* stakes
2 1 45+ 2*stakes
2 1 60+ 3* stakes
2 1 90+ 4* stakes
2 1 450+ 10* stakes

Q43 How do I deposit using MTN or Airtel?

To deposit with MTN you can use these three options;

1. Mobile money
2. USSD
3. Shop
NB.The mobile money deposit is direct, the deposit is instant.
MTN
● Dial *165
● Select payments
● Select lotto and sports betting
● Select gal sports betting
● Select [2] online betting
● Enter the online ID [e.g. 82 110]
● Enter the amount
● Confirm and select [1] continue
● Enter MTN pin number
You will receive a message with a code. Enter the deposit codes in the box beneath and click on
computer deposit.

AIRTEL
● Dial *185
● Select payments
● Betting and gaming
● Gal sports betting
● Enter reference No
● [Put your ID]
● Enter pin to confirm your deposit
● Your account will be automatically credited

Q44 Is it possible withdraw directly to my phone?

● Yes, the client can withdraw directly , the client should long in to his gal sport account
then click on withdraw , enter the password for the account and the money will go
directly to his/her phone and can withdraw it at any mobile money agent at either MTN
or Airtel.
Q45 I have forgotten my password.

● For you to restore your password click log in, then forgot password and put a password
that you cannot easily forget and it should have 8 characters of words and letters.

Q46 why is money not reflecting on my phone what is the problem?

● Can you kindly read me your GSB ID so that i can cross check or can you kindly send us
the screenshots to our messages that you often carry out this transaction send screenshots
to our customer care email which is ​[email protected]​.

Q47 I won money but I have not yet gotten paid​.

● Kindly read us your ID so that I can check for you and see what the problem is

● Kindly be patient with us as we transfer the issue to our technical team to solve the
problem. We regret any inconveniences caused. Thank you for choosing gal sports
betting.

Q48 How to place a bet online?

● To place a bet online, first register an online account, make a deposit into your account,
login, and choose the product you want to bet on. Select the games you prefer to bet on,
select the options e.g. FT 1*2, DC 1*, *2, 12 etc, confirm the games you have selected,
put the stake and lastly click on place bet.

Q49 When do I get my 100% first deposit bonus and my first deposit was 280000?

● In order to get the 100% first deposit, you have to finish the turn over, you have to
deposit 280000 3 times, place 3 different bets of 280000 with a total number of games
[4+ games, odd 3+] and the games should be different on each receipt, in order to know
that you have finished the turn over, on the bonus statement since first deposit was
280000, it will be showing 840000/840000. There your bonus will be automatically
credited into your account.

Q50 How do I log into my Account?

● Kindly visit our website gsb.ug, click login, enter your logins [phone number and
password] then click on login.
Q51 where should I send the screenshots you are asking from me please?

● Kindly send them to our customer care email​[email protected]​. or you can also send
in to our live chat on the website [gsb.ug]

Q52 How can I qualify for the first Deposit Bonus?

To get the first deposit bonus you need to:

● Register at gsb.ug

● Make deposit

● Bet and get the bonus. Terms and conditions apply

● The deposit must be of 3rollover i.e. 3 times

● The games must be 4 and above [minimum of 4 games]

● The minimum total odds for the games selected must be 3; odds

● The bets must be on different games. If you bet on the same game

● The rollover is equal to the deposit amount and each bet can contribute to the rollover up

to the rollover [deposit] amount

● After finishing the 3 rollover you get 100% from your deposit up to 1000,000. [Prize]

For example: if you deposit 5000ugx and you bet stake is 7000ugx amount that will

contribute to the rollover is 5000ugx

● After making the 3 rollover the money will be automatically at your Gal sport

account
Q53 what is this 50*crazy bonus?

● To get this 50* refund bonus, you need to select 2 games and above to qualify for this
reward

● The ticket must lose by one game

● To qualify for the refund bonus, we divide the total odds of the total games you bet on by
the off of the lost match.

● If the remainder is 25 odds and above, then you are entitled to the refund

For example; If your total odds are 450 odds we divide it with the odds of the games i.e. 450/1.2
odds=375 If the stake was 5000 then the refund bonus is 5000*5=25000 refund bonus

Min. games Odds Refund times on stake

matches lost excluding
losing team
odds
2 1 25+ 1* stakes
2 1 45+ 2*stakes
2 1 60+ 3* stakes
2 1 90+ 5* stakes
2 1 450+ 10* stakes
2 1 750+ 50*stakes

Q54 I placed my bet of 10 games, 9 have played but 1 has been postponed?

● Kindly we request you to be patient for the postponed game to play anytime within
48 hrs. If it does not play again, you will be paid for the remaining games if at all
they all won.

Q55.How do I place a bet higher than the maximum allowed?

By betting online

● At the shop the maximum is 50

● Online bets are unlimited

Q56. I want to withdraw money from my account, Are all withdraws free?​
 ● Yes, all withdraws are free from Gal Sport Betting account

Q57.How do I guard a game?

● By betting on Double Chance

Q58.How long will it take for my bets to be settled?

● The bets are paid instantly

Q59.What are the advantages of Betting with Gal Sport Betting​?

● Better odds

● Instant payments

● Instant deposits

● We have over 50 live and play games

● We have online Betting

● Bonuses

● We have promotions where we give back to our customers

● We have the best virtual

Q60.Can I register more than one account?

● No, you can register only one account per phone number

Q61.How long does it take you to pay me when I have placed abet in live games?

● Its instant, as soon as your games ends

Q62.When I bet from Kampala shops can I get my money from masaka?

Yes
● As longer as its Gal Sport Betting shop, any shop anywhere can pay you

Q63.How can I be paid more than 10 millions on mobile money and how long does it
take?

● Gal Sport Betting limit is 7million withdraw, Telcom Networks their limit is 4m/5.5m

Q64.Why is it that I lost by one game but I didn’t get my bonus?

You did not qualify for the bonus

The conditions are:

2 or more games
Lose by 1 game

After losing the 1 game, take its odd and divide the total odd on the ticket by that removed odd of the
losing game.

If you still have a total of 25+ odds, you qualify for the bonus. In the following tiers

E.g. if have a ticket with total odds 79... and 1 game loses and its individual odd is 1.8

To see if i qualify and where i fall in the tier, i divide 79 by 1.8

Answer is 43.8

Means i would fall in the first tier of 25+

So my refund would be my original stake times 1