SODEXO MULTI-BENEFIT PASS FAQ

What is Sodexo Multi-Benefit Pass?

Sodexo Multi-Benefit Pass is a prepaid card that can support multiple employee
benefits on one card. It is a 2-in-1 card that consists of: 1) Meal Pass and 2) Multi-
Benefit Pass (Fuel, Skill Development). It is reloadable and comes with a 3-year
validity.

What benefits am I eligible for through this card?

The benefits you can avail on this card is decided by your company HR and it might be
different for different employees depending on company policy. The limits are also set
by the HR. Please reach out to HR for further clarity on your eligibility.

The Sodexo Multi-Benefit card will support the below benefits for your company. Your
company will load the benefit accounts in advance.

S.No Benefit Name

1 Meal -Allowance
2 Gift -Allowance
3 Fuel- Allowance +Bill Upload
4 Driver Salary – Allowance +Bill Upload
5 Telecommunication – Allowance +Bill Upload

What are the advantages of using this card?

The Sodexo Multi-Benefit pass is a 100% digital employee benefits solution. Users of this card can enjoy the
following benefits:

● Tax free income on money loaded on the card

● One card for all your benefits. No need to carry different cards for different benefits
● Next-gen mobile app to manage benefits on-the-go. Enjoy features like: Generate dynamic PIN, Change
static PIN, View balance and much more.

Why do I see two cards?

The Sodexo Multi-Benefit Pass is a 2-in-1 card. One card is for Meal Benefits which can be swiped at Sodexo
affiliated meal merchant outlets across India for the purchase of food and non-alcoholic beverages only. The
other card is for non-meal benefits like Fuel, Telecommunication, Driver Salary and Gift that can be used for
payments at all outlets across the RuPay Network.

Is the card validity same for all benefits?

Yes, the card validity is 3 years for all benefits.

How do I use this card?

A) Meal Benefits: Swipe the card at Sodexo affiliated meal merchant outlets across India for the purchase of
food and non-alcoholic beverages only
B) Non-Meal Benefits [ Gift, fuel, Telecommunication, Driver Salary]: Insert the chip at RuPay accepting
outlets to use your Non-Meal benefits.
a. Access the following Non-Meal Benefit Accounts from Multi-Benefit Pass on the app:
i. Fuel: Money in your Fuel benefit account to be used at Fuel pumps.
ii. Telecommunication : Money in your Telecommunication wallet can be used to pay
telecommunication bills.
iii. Alternatively, You can also upload bills related to Fuel and Telecommunication and Driver
Salary on Sodexo-Zeta app and submit a claim.
Once claimed bills are approved, amount will move from respective wallet to Reimbursement
wallet.
iv. Gift & Reimbursement: Money in your Gift wallet and money in ‘Reimbursement account’ to pay
anywhere on RuPay network, However, money cannot be transferred to a personal bank
account or withdrawn from here.

b. Your company will load the individual benefit account in advance.

c. Our systems will automatically recognize the type of merchant you are making a payment towards and
money will be deducted from the corresponding benefit account

How do I make a reimbursement claim for Fuel/Telecommunication or Driver Salary?

You can make a reimbursement claim for through the Sodexo-Zeta app by following these simple steps:

● Swipe horizontally on the Sodexo-Zeta app home screen to find the Multi-Benefit card
● Find your benefit accounts located at the bottom of the screen
● Swipe up to find the fuel/Telecommunication benefit account and click on it
● Click ‘Upload Bills’ from the menu and upload required bills along with the necessary details
● Once your claim is approved by your employer, money will be deducted from the respective wallet
account and loaded into your ‘Reimbursement account’. Money in ‘Reimbursement account’ can be
used to pay anywhere on RuPay network.
Is there an App I can use to Manage the card?

Yes, please download and use the Sodexo-Zeta app on your smartphone from Android/iOS Playstore. You will
see 2 cards on your Sodexo-Zeta app – Meal Card and Multi benefit Card. You will find your non-meal benefit
accounts (like Fuel, Telecommunication, Reimbursement) right beneath the Multi benefit Card on the app. You
can enjoy the following benefits on the app:

● Card Auto-Link – Your card will be automatically linked to the app when you log-in
● Reset Card PIN - You can reset your card PIN through the app
● SuperPIN – No need to remember your card PIN because you have the SuperPIN to your rescue.
The SuperPIN is a dynamic PIN that is generated every two minutes on your app
● Exclusive offers and discounts - Avail exclusive offers and discounts
● Swipe to pay - No need to enter OTPs. Simply swipe to authenticate and pay for online purchases.
● Block and unblock card - Cards can be blocked or unblocked as per your needs
● Track spends - Real-time in-app notifications on spends and credits
● Access transaction history - Access transaction history on-the-go

What happens to the unused balance at the end of a month?

The unused balance will be carried forward to the next month for all benefits. You can view the spends history
on the Sodexo-Zeta App or on web portal for each of the benefits.

Can I use this card online?

Yes. The Meal card can be used on portals of Sodexo affiliated meal merchants. Please use the card details
printed on the ‘Meal’ section of the card to make payments.

The Multi-Benefit Pass can be used on portals accepting RuPay. Please use the card details printed on the
‘Multi-Benefit’ section of the card.
How do I activate my card?

All Sodexo Multi-Benefit cards are dispatched in an inactive mode for security reasons. The card must be
activated before usage.

To activate your card online:

● Visit the card activation portal https://activation.sodexobrs.com

● Enter your official registered email address/ mobile number
● Enter the 12-dgit card reference number (mentioned on the Welcome Letter)
● Select the Officially Valid KYC Document*
● Upload the document
● Click on ‘Get Activation Code’
● Enter activation code (received on email/ SMS)
● Complete OTP-based mobile number verification
● Click on ‘Activate Card’
*Officially Valid Documents accepted for completing minimum KYC is PAN Card, Driving License, Voter’s ID or
Passport.

Where can I find the Card Reference Number?

The Card Reference Number is printed on the Welcome Letter sent as part of the card welcome kit (Physical
card). This number is mandatorily required for activating the card; hence make sure that you retain the Welcome
Letter until card activation.

I have lost the welcome letter and am unable to retrieve the Card Reference Number. What do I do?

If you have lost/ misplaced the welcome letter and did not note down the Card Reference Number (mandatory
for card activation), all you need to do is visit the Sodexo card activation portal https://activation.sodexobrs.com

1. Select the option ‘Forgot Reference Number’

2. Enter your registered mobile number/ email address
3. Enter last 4-digits of your 16-dit card number
4. Enter captcha details and click on ‘Get Card Reference Number’
If the details you have entered are correct, you will receive the card reference number details via SMS or email
on your registered mobile number or email address

Is my card secured by a transaction PIN?

Yes, the Sodexo Multi-Benefit card is a PIN-based card. At the time of making a purchase, the cardholder can
complete the transaction by either using the card PIN (that is received as part of card welcome kit) or by using
the SuperPIN that can be generated on the Sodexo-Zeta app. This SuperPIN is dynamic and is refreshed every
two minutes.

Will I receive SMS alerts for my purchase and load transactions?

Yes, you will receive SMS alerts from Sodexo for your purchase and load transactions.
Can I withdraw cash using my card?

Cash withdrawal is not possible.

How do I change the card PIN?

You can change the card PIN via the Sodexo-Zeta app available on your smartphone. Alternatively, you can dial
1800 267 3030/ 1800 103 3030 and follow the IVR steps.

What do I do if I forget the card PIN?

You can generate a new card PIN using the Sodexo-Zeta app on your smartphone or by simply using the
dynamic SuperPIN to make transactions.

Alternatively, you can dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

How do I check the balance on my card?

Every time you make a purchase, you will receive an email/SMS notification stating the updated card balance.
You can also view card balance on the Sodexo-Zeta app.

Alternatively, you can dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

How do I ensure the safety of my card?

Your Sodexo Multi-Benefit card comes with the following features to ensure the safety of your card:

● PIN based authentication: Every transaction needs to be authenticated by a PIN for it to be approved
● SuperPIN - A dynamic PIN that’s valid for one transaction only (use only Super PIN option)
To ensure that the card is not misused, do not share the PIN and do not store the Card PIN and the card
together.

If you have lost your card, you can block your card at the earliest to avoid misuse of the card. You can block and
unblock your card through the Sodexo-Zeta mobile app.

What should I do if my card is lost or stolen?

On loss of the card, it is recommended that you block the card immediately. You can use the Sodexo-Zeta app
to temporarily block your card:

● go to ‘Settings’, click on your ‘Sodexo Multi-Benefit Pass’

● turn on the ‘Block temporarily’
To permanently block your card please dial 1800 267 3030/ 1800 103 3030 and follow the IVR steps.

After blocking the card, please place a request with our customer care team for card replacement.
Are there any limits to the amount that can be loaded on the Sodexo Meal Pass?
The balance limit on Sodexo Multi-Benefit Pass follows RBI Guidelines which defines rules basis KYC-status of
cardholders. At the time of activating the card Sodexo obtains user KYC details. Users have an option to either
provide minimum details (mandatory) or complete full KYC (recommended). Users who provide minimum details
have the option of completing full KYC at any point in time by completing simple steps on Sodexo’s KYC Portal.

Balance Limit for Minimum KYC:

 The total balance on card at any given point cannot exceed ₹10,000
 Monthly loads and spends on card cannot exceed ₹10,000

 Annual load limit of ₹1,20,000

Balance Limit for Full KYC:

 Once the user completes full KYC, the card can have a balance of up to ₹1,00,000* at any point in
time

Note: These limits are prescribed by RBI and are subject to changes as and when mandated by RBI.

Will I be charged for the replacement card?

Yes, you will be charged a card replacement fee as mentioned in your welcome letter

Will I be able to use RuPay Promotions?

Yes, all offers from RuPay will be applicable on your card.

Can I add an outlet of my choice in Sodexo’s Meal network?

Kindly share the details of your favorite food outlets at https://www.sodexo.in/users/suggest-an-outlet/

Sodexo will try to affiliate outlet of your choice in its Meal network.

Is there any inactive fee on the Sodexo Multi-Benefit Pass?

Yes, a card inactive fee as mentioned in your welcome letter will be charged if there is no credit/debit
transactions on the card for 180 days.

IMPORTANT LINKS AND CONTACT INFORMATION

● Customer Support – 1800 267 3030/ 1800 103 3030

● Write to Sodexo: [email protected]
● Card Activation Portal – https://activation.sodexobrs.com
● KYC portal: https://kyc.sodexobrs.com/
● Sodexo-Zeta on Web– https://web.Sodexo-Zetaapps.in/
● Sodexo Corporate Website – https://www.sodexo.in