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    Victoria Nqobile Moyo Resume 2021

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    victoria
    Victoria Nqobile Moyo has experience in customer service roles providing excellent service to guests at a resort in Poland and consulting clients as a customer service consultant. She has a degree in social work and worked as a social worker volunteer in Zimbabwe, assisting vulnerable groups. Currently, she is studying international tourism and hospitality management.

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    Victoria Nqobile Moyo Resume 2021

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    victoria
    43 views2 pages
    Victoria Nqobile Moyo has experience in customer service roles providing excellent service to guests at a resort in Poland and consulting clients as a customer service consultant. She has a degree in social work and worked as a social worker volunteer in Zimbabwe, assisting vulnerable groups. Currently, she is studying international tourism and hospitality management.

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    Victoria Nqobile Moyo has experience in customer service roles providing excellent service to guests at a resort in Poland and consulting clients as a customer service consultant. She has a degree in social work and worked as a social worker volunteer in Zimbabwe, assisting vulnerable groups. Currently, she is studying international tourism and hospitality management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    43 views2 pages

    Victoria Nqobile Moyo Resume 2021

    Uploaded by

    victoria
    Victoria Nqobile Moyo has experience in customer service roles providing excellent service to guests at a resort in Poland and consulting clients as a customer service consultant. She has a degree in social work and worked as a social worker volunteer in Zimbabwe, assisting vulnerable groups. Currently, she is studying international tourism and hospitality management.

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    © All Rights Reserved
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    Victoria Nqobile Moyo

    CUSTOMER ADVISOR

    Profile Details
    I am an enterprising young lady with a degree in Social Work. I have experience +48 786917940
    dealing with challenging situations and researching complex issues. I love working [email protected]
    with people and I can carry out my duties with no or minimum supervision. I am a
    very enthusiastic and work through every challenge with determination and passion.
    Skills
    Microsoft suite
    Employment History (Word,Excel,Outlook,Teams)

    Client Services Personnel, Oasis Vital Resort , Rewal, Poland.


    Good leadership and
    JUNE 2021 — PRESENT
    Management skills
    • Providing excellent service to ensure satisfaction of the guests. 
    • Taking customer orders and delivering food and beverages to them in a Business Communication Skills
    professional manner.  (Both verbal and written}
    • Making recommendations, answering questions and sharing additional
    information about the resort and the surrounding environment. Fast Learner
    • Up-sell additional products when appropriate. 
    • Check customers’ IDs to ensure they meet minimum age requirements for Creative and Goal oriented.

    consumption of alcoholic beverages in line with the regulations.


    Flexible and responsive to
    • Follow all relevant health department regulations and attend daily meetings to
    challenges.
    brain storm on the daily operations. 
    Client Management.
    Customer Service Consultant(Temporal), Proximal Solution, Bydgoszcz,
    Poland. Proficient in handling large
    DECEMBER 2020 — FEBRUARY 2021 amount of data
    • Updating company website's information regarding product and service provided
    by the company. Attend to details

    • New clients research and contacting them via email and phone.  Multi-tasking

    • Writing business proposals and communicating them to clients.


    Google Drive
    • Working with international clients via emails and live chats, listening to their
    complaints, and assisting them. 

    • Writing reports weekly reports and submitting them to the team lead.  Languages
    • Escalating complex issues that are raised by the client to the team leader and other English
    teams.
    German
    Social Worker Volunteer , Department of Social Welfare of Zimbabwe.,
    Bulawayo.
    DECEMBER 2018 — JUNE 2020 Hobbies
    • Attending to the clients( the venerable, disabled and elderly).  Traveling, reading, sports, and
    • Research and refer clients to community resources. networking.
    • Help people of all life stages cope with and solve everyday problems.
    • Advocate for and develop plans to improve clients' well-being.
    • Work with individuals, families or groups get the the root-cause of the issues
    are presented.
    • Evaluate and monitor Improvement of the processes that are used to resolve
    the issues. 
    • Serve as a Client's Advocate for the client that are assigned for my profile.
    • Respond to clients in crisis situations and making recommendations to help.
    Social worker(Intern), Development Anchor Foundation, Bulawayo
    OCTOBER 2018 — DECEMBER 2018

    • Provided holistic support and care to vulnerable children staying in and around
    Cabatsha/Terrance squatter camps.
    • Provided psycho-social support to vulnerable children.
    • Provide informal education classes to out  of school children in the squatter
    areas.
    • Responsible for  dealing with all safe guarding issues and providing safe
    environments to vulnerable young adults and teenagers

    Education
    International Tourism and Hospitality Management, University of
    Economy(WSG), Bydgoszcz
    OCTOBER 2020 — PRESENT

    Bachelor of Arts in Social Work, Cyprus International University, Cyprus


    FEBRUARY 2015 — AUGUST 2018

    Graduated with a Upper class. 

    References
    References available upon request

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