Manual Business English 2

MTEVT - HPE
LEARNING MODULE SPECIFICATION
Module title: PRODUCE BUSINESS DOCUMENTS IN ENGLISH

WITH CONFIDENCE
(BUSINESS ENGLISH 2)
Module code: BGS031
Date of last update: 4 July 2008
Level: Bachelor Programme
Credit: 2 credits
Access statement: This is a module for students that do English as a foreign

language. Student will built upon the knowledge and skills
they have acquired in the Foundation Year. It is the second
module to apply English in a business environment .This
module forms part of the mandatory modules for the
Bachelor Programme.
Module introduction: To become a business professional, you need to be able to

produce official business documents in English with
confidence. This can be a memo or an official business
letter
Learning outcome: BGS031.1 Writing a memo
BGS031.2 Writing an official business letter
/BGS031: Produce Business Documents in English with Confidence (Business English 2) page 1 out of 7 pages
What you need to produce (evidence requirements)
BGS031.1
At least one memo related to a business environment
BGS031.2
At least one on each of the following official letters:

1) An application letter including a CV
2) An Inquiry letter
1) All written, flat surface visual materials and reports are to be computer generated,
unless otherwise stated for reasons of authenticity.
2) If producing certain types of evidence creates difficulties through disability or for any
other valid reason, other ways to show competence or achievement may be used. The
tutor or programme leader should be contacted for further information.
Module title: PRODUCE BUSINESS DOCUMENT IN ENGLISH (BUSINESS
ENGLISH 2)
Learning outcome: BGS031.1 writing a memo
What you need to do (performance requirements):

§ Know the mea ning of "memo".
§ Know the us e of a memo.
§ Know the s tyle of writing a memo.
§ Know the forma t of a memo.
What you need to know (underpinning knowledge requirements):

§ The meaning of a memo.
§ The use of memos.
§ How to be brief but accurate in message.
§ How to be clear.
§ The audience of the memo.
§ The typical components of a memo (format).
SUPPORT NOTES
This part of the module specification is offered as guidance.
Purpose statement
The a im of this pa rt module is to provide lea rners with the es s entia ls of writing a
memo in Englis h a s a s tep to become a bus ines s profes s iona l.
Notional design length

HPE allocates a notional design length to a module on the basis of time estimated for
achievement of the stated standards by a student-teacher whose starting point is described
in the access statement. The notional design length of this module is 56 hours. The
notional design length of this part of the module is 21 hours. The notional design length
for programme design and time tabling is advisory only.
Content
Know the meaning of "memo".
Know the use of the memo
Know the style of language for writing a memo
§ Brief
§ Accurate
§ Clear
§ Suitable tone to the readers' position like authoritarian tone
Know the format of a memo
components
§ Header
§ Purpose
§ Summary
§ Discussion
§ Action
Suggested approaches to facilitate learning

A variety of teaching techniques might be used, this include:
Fictional role plays to generate ideas for memos.
Ready samples of memos distributed for discussion (bad and good samples)
Incomplete samples of memos to be completed by learners.
Assessment procedure
The assessor will examine all the documentation provided by you in your portfolio. The
assessor may ask and record questions to confirm that the evidence is authentic and that
all the evidence requirements have been met, particularly with regard to underpinning
knowledge.
Exemplars
A memo prepared by the learner
A feedback from an assessor/supervisor
Progression
Knowledge, style of language for writing a memo in this part of the module can be used
in any other module during the learners study as well as in real, business life.
Learning and teaching resources

§ Equipment required
o White Board
o OHP & accessories
o Computer
o Projector
§ Prescribed textbooks
§ Recommended reading
§ Recommended web-sites
Module title: PRODUCE BUSINESS DOCUMENTS IN ENGLISH (BUSINESS

ENGLISH 2)
Learning outcome: BGS031.2 Writing an official business letter
What you need to do (performance requirements):

You need to demonstrate the ability to:
§ Produce a well written CV.
§ Produce a well written application letter.
§ Produce a well written Inquiry letter.
What you need to know (underpinning knowledge requirements):

§ The use and characteristics of the CV.
§ The best structure of a CV for the writer.
§ The Format and layout of official business letters.
§ The parts/components of official business letters.
§ The language to be used in official letters (Application and inquiry).
SUPPORT NOTES
This part of the module specification is offered as guidance.
Purpose statement
The a im of this pa rt of the module is to provide lea rners with the neces s a ry
knowledge a nd la ngua ge to produce well orga nized written documents for
Both pers ona l us e a s CV &a pplica tion letters , a s well a s for officia l bus ines s us e
s uch a s inquiry letter.
Notional design length

HPE allocates a notional design length to a module on the basis of time estimated for
achievement of the stated standards by a student-teacher whose starting point is described
in the access statement. The notional design length of this module is 56 hours. The
notional design length of this part of the module is 35 hours. The notional design length
for programme design and time tabling is advisory only.
Content
Produce a well written CV.
Types :
§ Chronologica l CV.
§ Ta rgeted CV.
§ Invertory CV.
§ Functiona l CV.
Components s uch a s
§ Conta ct informa tion.
§ Pers ona l informa tion.
§ Employment his tory.
§ Educa tion.
§ Profes s iona l qua lifica tion a nd Skills .
§ Interes ts .
Characteris tics s uch a s ,
§ Nea tnes s .
§ Vis ua lly a ppea ling.
§ Cons is tency.
Produce a well written letters (application & inquiry letters).
§ Business letters format (Block format).
§ Characteristics, (neat, clear, official language use ...etc).
Parts/ components.
§ Letter head or senders address.
§ Date.
§ Recipient's address.
§ Salutation or greeting.
§ Body (message).
§ Closing.
§ Signature, printed name and position.
§ Optional information.
Suggested approaches to facilitate learning

Variety of techniques might be used, this might include:
Samples of documents can be distributed to learners,
Group discussion, about the best ways to produce the required documents.
Assessment procedure
The assessor will examine all the documentation provided by you in your portfolio. The
assessor may ask and record questions to confirm that the evidence is authentic and that
all the evidence requirements have been met, particularly with regard to underpinning
knowledge.
Exemplars
Different versions of learners' produced documents (CV, Application and Inquiry letters).
Different samples of good and bad documents.
Progression
Knowledge, skills and use of language acquired and practiced in this part of the module
can be used for other modules and throughout career life of the learners.
Learning and teaching resources

§ Equipment required
§ Prescribed textbooks
§ Recommended reading
Alred, Gerald J and Brusaw, Charles T and Oliu, Walter E.(2000).Handbook of
Technical Writing.(6 th ed).Boston: Bedford/st.Martin's.
Dwyer,Judith.(2003).The Business Communication Handbook.(6 th ed).Pearson

Education:Julie Catalano.
Geffner,Andrea B.(2008).Business English:A Coplete Guide to Developing an

effective business Style(4th ed).New York:Barron's Educational Series.
Kelly,Joan M and Volz-patton,Ruth.(1987).Carreer Skills.United States of
America:Glencoe Division,Macmillan/McGraw-Hill.
Mahal,Pustak.(2001).Rapidex Self Letter Drafting Course: Instant Letter Producer

(fully revised ed).Delhi-110006:Pustak Mahal.
§ Recommended web-sites
About.com. (no date) Curriculum Vitae. [Online].Available:
http://jobsearch.about.com/od/curriculumvitae_vitae.htm [2008.July.5].
About.com. (no date) Curriculum Vitae.[online].Available:

http://jobsearch.about.com/od/cvsamples/a/blsamplecv.htm. [2008.July.5].
Brusaw Handdbook. (no date).Job pplication letters[lecture].[online].Available:

http://personal.ecu.edu/southards/ljobapp.com. [2008.July.5].
Curriculum Vitae Zone (no date).Your Curriculum Vitae may look exceptional, in five
minutes. [online].Available: http://www.cv/you.com. [2008.July.5].
Cv Tips.com (no date) CV writing.[online]. Available: www.cvtips.com. [[2008.July.5].
Doyle,Alison.(no date).About.com:job searching.[online.Available: http://

http://jobsearch.about.com/od/morejoletters/a/jobappletter.htm. [2008.July.5].
]engineers international. (no date). Job application letters.[online].available:

www.engineers-international.com/careersletters.html. [2008.July.5].
4u (2008) Business-English-communication. [online].Available:

www.ego4u.com/en/business-english/communiction [2008.July.5]
Memos
The OWL AT PURDUE.(no date). Memo writing.[omline].Available:
http://OWL.english.purdue.edu/OWL/resourse/590/01/. [2008. July.5].
Writing Guides. (no date). Introduction:writing memos. [online]. Available:

http://writing .colostate.edu/guides/documents/memo/.[2008.July.5].
Acknowledgement:
The HPE office thanks: Mr.Cees Van Maarseveen, International manager for Higher
Professional Education Project, and Marina Abdullah Bukeir Al-Saqqaf, Instructor of
English Subject, Sana'a Community College, For their collaboration to produce the
second learning Module Specification for the Business English Subject under the title :
PRODUCE BUSINESS DOCUMENTS IN ENGLISH WITH CONFIDENCE
(BUSINESS ENGLISH 2)

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MTEVT - HPE

LEARNING MODULE SPECIFICATION

Module title: PRODUCE BUSINESS DOCUMENTS IN ENGLISH

Module code: BGS031

Date of last update: 4 July 2008

Level: Bachelor Programme

Access statement: This is a module for students that do English as a foreign

Module introduction: To become a business professional, you need to be able to

Learning outcome: BGS031.1 Writing a memo

BGS031.2 Writing an official business letter

At least one memo related to a business environment

At least one on each of the following official letters:

Learning outcome: BGS031.1 writing a memo

What you need to do (performance requirements):

What you need to know (underpinning knowledge requirements):

Notional design length

Suggested approaches to facilitate learning

Learning and teaching resources

o OHP & accessories

Module title: PRODUCE BUSINESS DOCUMENTS IN ENGLISH (BUSINESS

What you need to do (performance requirements):

What you need to know (underpinning knowledge requirements):

Notional design length

Suggested approaches to facilitate learning

Learning and teaching resources

Dwyer,Judith.(2003).The Business Communication Handbook.(6 th ed).Pearson

Geffner,Andrea B.(2008).Business English:A Coplete Guide to Developing an

Mahal,Pustak.(2001).Rapidex Self Letter Drafting Course: Instant Letter Producer

About.com. (no date) Curriculum Vitae.[online].Available:

Brusaw Handdbook. (no date).Job pplication letters[lecture].[online].Available:

Cv Tips.com (no date) CV writing.[online]. Available: www.cvtips.com. [[2008.July.5].

Doyle,Alison.(no date).About.com:job searching.[online.Available: http://

]engineers international. (no date). Job application letters.[online].available:

4u (2008) Business-English-communication. [online].Available:

Writing Guides. (no date). Introduction:writing memos. [online]. Available:

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