ERP of BRAC Bank

Company Information
BRAC Bank is the last organization to have received a commercial banking license
from Bangladesh Bank in 2001, making it the youngest private commercial bank in
Bangladesh. Its headquarters are based in the capital Dhaka. There are 7000
employees and the bank is partially owned by BRAC, the largest non-government
organization in the world, International Finance Corporation, the private sector arm of
The World Bank Group and Shore Cap International.
Even though BRAC Bank is known as being the pioneers of SME Banking in
Bangladesh, the company also provides services within Corporate & Institutional
Banking, Retail Banking, as well as services specifically targeting non-resident
Bangladeshis.
BRAC Bank has been awarded as the Sustainable Bank of the Year 2010 at the FT
Sustainable Banking Awards 2010. The award was jointly announced by Financial
Times newspaper and IFC at the award ceremony on 3rd June 2010 in London.
The FT Sustainable Banking Awards is presented by the London-based international
newspaper Financial Times and IFC, a member of the World Bank Group. Now in
their fifth year, the awards recognize banks and other financial institutions that have
shown leadership and innovation in integrating social, environmental and corporate
governance considerations into their operations.
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Technology Operations Department
Technology Operations department is responsible for providing all technology

related support to the bank. The deployment, implements, maintains, and support of
all the live systems and its infrastructure of BRAC bank are the key responsibility of
this department. It administers the domain, all the applications, all the hardware and
network infrastructure related with IT Enterprise Management System of the bank and
provides solutions.
Present wings of Technology Operations department are:
1. Data Center
a. Data Center OPS
b. DBA
c. System Monitoring & ABH Ops
d. SWIFT Ops
2. System Administration
a. System Admin
b. Email & Domain Admin
3. Network Services
a. Core Network
b. Access Network
4. Card & Electronic Banking System
a. Electronic Banking system
b. Cards system
5. Technology User Infrastructure
a. Support & maintenance
b. Deployment
Software Platform & Features
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• For Analysis and design: Object Oriented Analysis and Design (OOAD),
UML using Visio, Rational Rose, Smart draw, Visual Paradigm
• Operating System: Microsoft Windows Server, Windows XP, Linux, AIX
• Interface and Development: Visual C#.net, Visual Basic 6/ .net, Java, C++,
XML, ActiveX.
• Web Application: ASP, ASP.net (Code behind VB.net/ C#), PHP, JSP, XML,
JavaScript, VBscript, DHTML, HTML, Macromedia flash, Dream Weaver,
Microsoft FrontPage
• Database System: Microsoft SQL Server, Oracle, Microsoft Access, and
MySQL.
• Server Systems: Microsoft Windows 2000 Server, Linux Server, IIS
• Reporting: Seagate Crystal Report, Active Reports
• OMNIBUS
• ELDORADO
• BACH
Enterprise Resource Planning (ERP)

BRAC bank use IFS software for their total ERP solution.
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• Accounting & Financials
• Human Resources
• Customer Relationship Management
ERP delivers a single database that contains all data for the software modules, which
would include:
Accounting & Financials
General Ledger, Cash Management, Accounts Payable, Accounts Receivable, Fixed
Assets
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These are the some of the MIS report of Accounting & Financial department.
Human Resources
Human Resources, Payroll, Training, Time & Attendance, Roistering, Benefits
Customer Relationship Management
Sales and Marketing, Commissions, Service, Customer Contact and Call Center
support
MIS Target of BRAC bank
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Different branch in different area-----
Outsourcing Company Selection
 BRAC bank uses the software of a Srilankan company.

 BRAC bank share their knowledge for the development of the software.
 Implementing the software create problem for the BRAC bank.
 Srilankan company provide training to the employee of BRAC bank.
Backup and Disaster Recovery
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1. Local drive
2. CD
3. USB HDD
4. Server
Hardware Requirement
1. Computer for employee
2. Clint Server
3. Printer
4. Distributed Server
5. Mirror Server Required for Backup System
Networking
The network is connected by a WAN that helps to keep a strong integration among
the offices. Important letters and notifications is sent and received via E-mail. So
security and confidentiality is assured here. Problem history is also kept in the IT
Department.
Recommendation
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The department works as a key player in the BRAC Bank family, as the bank is
widely Technology dependent and fully automated. The combined effort of all the
wings of the Technology Operations Department ensures the bank can provide
support to its clients faster and more efficiently and effectively. Brac Bank should
increase its securities. There are some voids. Internet Banking needs more speed in
Bangladesh. Maintenance support must be increase
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References
Page-9

ERP of BRAC Bank

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Company Information

Technology Operations department is responsible for providing all technology

Software Platform & Features

Enterprise Resource Planning (ERP)

MIS Target of BRAC bank

Outsourcing Company Selection

 BRAC bank uses the software of a Srilankan company.

Backup and Disaster Recovery

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