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Nagpur City Development Plan
Maharashtra is one of India’s most progressive states and is seen as the preferred
destination for investment in industry and business. The state is endowed with many
natural resources, strategic locations and enterprising human capital. The information,
communications, tele-communications, entertainment, light engineering and
manufacturing sectors are of particular significance to Maharashtra.
The city of Nagpur, famously known as the orange city, has always been an important
administration centre. Though situated at an advantageous geographical location, the
city’s economic development has been constrained by the limited development of the
hinterland of Central India. However, with technological developments and the overall
development of Central India, the scenario is set to change. The city’s location, coupled
with growth triggers like the construction of the north-south and east-west corridors, the
proposed investments in the multimodal transport hub and the development of the special
economic zone promise to stimulate the city’s economic growth. The Jawaharlal Nehru
National Urban Renewal Mission (JNNURM) provides an impetus to the development
of Nagpur’s burgeoning economy.
The Nagpur Municipal Corporation provides core civic services, which form the base of
the economic development of any city. The City Development Plan, prepared by the
Corporation, unfolds the vision for the growth of Nagpur into an eco-city that provides
adequate, equitable, and sustainable access of urban services to all its citizens and also
ensures that the city is safe and liveable. Besides, the Plan also identifies specific strategies
and actions to realise this vision.
I would like to commend the Nagpur Municipal Corporation and the citizens of Nagpur
for jointly evolving this comprehensive and inspiring Plan for the city. Nagpur is one of
the first city in the country to be granted funding under JNNURM. I congratulate the
Corporation on achieving this difficult feat. I wish the Corporation all success in
implementing this Plan and hope that the citizens of Nagpur will wholeheartedly support
the Corporation’s efforts in realising this great vision.
Vilasrao Deshmukh
Chief Minister
Maharashtra
1
Jawaharlal Nehru National Urban Renewal Mission
Located at practically the geographical centre of India, the city of Nagpur enjoys the
status of a capital city in the state of Maharashtra. It completed 300 years of establishment
in 2002. Despite being an important administration centre and favourably situated, Nagpur
has not seen the expected economic development due to the limited development of the
hinterland of Central India. However, rapid technological developments are taking place
in the hinterland of Central India and this promises well for the flowering of Nagpur’s
economy.
Nagpur measures well on various liveability indices in comparison with other cities.
The city has all the requisites for being groomed into a high quality service centre. The
large number of engineering colleges in the city make it an attractive location for the IT-
ITES industries. Also, its geographical location makes Nagpur ideal for being developed
into a passenger and cargo hub. However, the realisation of the city’s full potential is
crucially dependent on the up gradation of its basic infrastructure services. The Jawaharlal
Nehru National Urban Renewal Mission (JNNURM) provides an impetus to this
development.
As a mandatory requirement of the Mission, the City Development Plan has been prepared
by the Nagpur Municipal Corporation in consultation with its citizens. The citizens of
Nagpur have identified a vision for the city — to make it the “Growth Nucleus of India”.
The Plan specifies strategies and actions to achieve this vision.
Nagpur has been the first city in India to be granted funds under JNNURM. The high
commitment and determined efforts of the Nagpur Municipal Corporation officials, along
with the spirited support of the citizens, have brought about this success. I wish the
Corporation and the citizens all luck in moving towards this noble vision for Nagpur. I
also assure them of my support to this ambitious endeavour.
Vilas Muttemwar
Minister of State (Independent Charge)
Ministery of Non-Conventional Energy Sources
Government of India, New Delhi.
2
The city of Nagpur has always enjoyed the status of a capital city and that continues till
date. The city is located at practically the geographical centre of India and is strategically
positioned on national and international railway and aviation routes. Its unique location
makes it a logical and appropriate location for being developed into a passenger and
cargo hub. Nagpur also has the potential to be developed into a significant medical hub,
tourism gateway to the hinterland and a power generation centre for the region. The
Jawaharlal Nehru National Urban Renewal Mission (JNNURM), launched by the
Government of India in FY2005-2006, provides an opportunity to the city to close the
widening gap between the existing and desirable levels of service delivery.
The City Development Plan (CDP) has been prepared by the Nagpur Municipal
Corporation as a mandatory step to access funds under JNNURM. It is the Corporation’s
strategy that presents the vision for the city, the action plans to achieve the same, the
financial sustainability of the Corporation, and the investments needed for achieving the
vision. The CDP has been prepared in close consultation with the citizens of the city.
Their views were continuously solicited through newspaper articles, essay writing
competitions, surveys, interviews, workshops and discussions. The involvement of the
stakeholders helped to foster a sense of ownership of the Plan amongst the citizens.
I would like to congratulate the Corporation and the citizens of Nagpur for evolving this
comprehensive blueprint for the city. I sincerely acknowledge their efforts and wish
them success in the implementation of the same.
Satish Chaturvedi
Minister of Textile,
Ex-Servicemen's welfare & Employment & self Employment
Government of Maharashtra.
Mumbai.
3
I am extremely pleased to present the City Development Plan to the citizens of Nagpur.
The citizens have always been aware and sensitive to the various problems faced by the
city. It is their active participation that has made the exercise done by the Nagpur
Municipal Corporation in the formulation of the City Development Plan unique. The
process involved the participation of business groups, NGOs, trade associations, school
children and citizens at large through workshops, surveys, newspaper articles, interviews,
essay writing competition, emails and “CDP suggestion boxes”.
The City Development Plan for Nagpur deals in a comprehensive, cohesive and concise
manner and consciously dwells on all the important elements of governance in the form
of themes: land use and housing, urban basic services and infrastructure, transportation
and traffic management, slums and urban poor, urban environment, culture and heritage,
and urban finance apart from demographic trends, local economy pattern, etc with a
long term strategic vision. The citizens’ vision is to make Nagpur the Growth Nucleus
of Central lndia.
I believe that this effort of the Nagpur Municipal Corporation will give a vision to the
institution which it can realise. I expect the citizens of Nagpur to significantly contribute
to this change which they will ultimately benefit from. This plan helps us to quantitatively
assess the development of the city and gives us a direction in which all our efforts can be
focussed. I hope the active citizens of Nagpur will appreciate this and contribute to our
endeavour of making this city one of the leading cities of our country.
Naresh Gawande
Mayor
Nagpur Municipal Corporation
4
Nagpur is the winter capital of Maharashtra. With a population of about 20.5 lakhs, the
city stands to be an important administrative centre with an advantageous geographical
location. It can be seen as a transport hub, connecting the Indian cities to each other and
international destinations as well. The city provides access to its own skilled manpower
and also to that of the entire region. The city has all the ingredients for emerging as a
high quality service centre.
The Nagpur Municipal Corporation, being the local body engaged in providing basic
civic amenities to the citizens, plays a crucial role in improving the economic and social
infrastructure of the city. The Corporation, with good support from its officials, elected
representatives and citizens, has always been in the forefront of accepting and
implementing various contemporary ideas and developmental works.
The Jawaharlal Nehru National Urban Renewal Mission (JNNURM) provides an

opportunity to the Municipal Corporation to fill the increasing gap between existing and
desired service deliveries, even as the pressure on urban infrastructure mounts. It is a
stepping stone to achieve improvements in service delivery, governance and financial
sustainability. The City Development Plan (CDP) is a mandatory requirement for
accessing the JNNURM funds. The CDP prepared by the Corporation with the continuous
involvement of the citizens paves the way for achieving the vision of making Nagpur
the “Growth Nucleus of Central India.” The citizens of Nagpur visualize the city to be
an eco-city that provides adequate, equitable, sustainable access to urban services to all
its citizens and at the same time ensures that it is safe and liveable.
This plan is the Municipal Corporation’s corporate strategy that presents both a vision
of a desired future perspective of the city and the Corporation’s organisation, and mission
statements on how the Corporation, along with the citizens, intends to work towards
achieving the long-term vision in the next five years. It has been developed in close
consultation with NMC officials, business groups, trade associations, citizens’ clubs,
NGOs and citizens at large over 13 weeks starting from mid-January 2006. The Action
Plan formulated in line with the findings of this report will start showing its effects in
due course of time. We sincerely believe this would lead to the betterment of service
quality in the city.
It is indeed gratifying that the citizens have provided their continuous support and valuable
time in the formulation of the CDP. I would sincerely like to acknowledge the efforts of
all the citizens and the concerned staff of the Nagpur Municipal Corporation. I am
pleased to place the City Development Plan before the citizens of Nagpur.
Lokesh Chandra
Commissioner
Nagpur Municipal Croproation
5
The cities and towns in India are expected to play a The CDP process adopted by Nagpur
vital role in the country’s socio-economic transformation, The Nagpur CDP has been developed in close
as the engines of economic growth and the centre-points consultation with stakeholders over 13 weeks starting from
of innovation. But the current state of affairs in most of our mid-January 2006. The process was divided into three
urban areas is far from satisfactory on all parameters of phases.
urban governance. Most municipalities are starved of
resources on account of their inability to effectively use The first phase started with a rapid city-assessment of
their revenue-raising powers. Nagpur and identification of the city’s strengths, weaknesses
and opportunities. This was followed by several capacity
Given this state of affairs, the Government of India building sessions for NMC officials, officials of other
launched the Jawaharlal Nehru National Urban Renewal government departments and groups of stakeholders
Mission (JNNURM) in FY 2005-06. The mission will be including business groups, trade associations, citizens’ clubs
in place for the next seven years; it aims at creating and NGOs. The objective was to inform them about
economically productive, efficient, equitable and responsive JNNURM and the process of preparing the CDP. In order
cities. The Mission focuses on the development of to reach out to a larger section of people, workshops were
appropriate enabling frameworks, enhancement of the also conducted for representatives of the press and the
creditworthiness of municipal governments and integration electronic media. Suggestions and comments were solicited
of the urban poor with the service delivery systems. from citizens by way of newspaper articles, interviews,
essay writing competition among school children, emails,
In order to be eligible for grant assistance under
‘CDP suggestion boxes’ kept in every NMC ward office
JNNURM, the Government of India requires eligible cities
and the like.
to formulate a medium-term City Development Plan (CDP)
in alignment with citizens’ interest and priorities, prepare The vision and mission workshop with NMC officials
project proposals in accordance with the CDP, and draw (first workshop) focused on the key issues confronting each
up a timeline for implementing urban sector reforms. The department, the officials’ vision for the city and an action
Indo-US FIRE (D-III) project has selected Nagpur as one plan to realize the vision. As a follow-up to the workshop,
of the pilot cities to formulate the CDP as per the JNNURM several stakeholders were interviewed individually and
process. In this context, Indo-US FIRE (D-III) has employed their ideas for the city’s economic growth and improvement
the services of CRISIL Infrastructure Advisory to facilitate of the quality of life of its people were sought. Phase I
the preparation of the CDP for Nagpur. concluded with a workshop (second workshop), in which
NMC officials and stakeholders together carried out a
The City Development Plan (CDP) is the Municipal
visioning exercise. Participants were divided into groups,
Corporation’s corporate strategy that presents both a vision
each representing a focus area 1 . Vision and mission
of a desired future perspective for the city and mission
statements were suggested by each group and action groups
statements on how the Corporation, together with other
were also identified for each mission statement.
stakeholders, intends to work towards achieving the vision
in the next five years. It should translate the Mission into The second phase started with focussed group
actions and actions into outcomes. The objective of discussions with stakeholders to define actions needed to
involvement of the stakeholders and endorsement by the achieve each mission statement. Based on the discussions
local body and other implementing agencies is to hold them and experts’ comments, a draft action plan was prepared.
accountable for their mission statements, actions and Simultaneously, a citizens’ survey was conducted through
expected outcomes. an independent research agency to assess the performance
of NMC. The survey also aimed at assessing citizens’
perception of slums, their suggestions regarding the
improvement of service levels, their willingness to pay
for them and finally their vision for the city.
Simultaneously, credit strength assessment of NMC was
also done to determine its creditworthiness and to identify
financial reforms required to sustain various investments
proposed by NMC under JNNURM. Phase II concluded
with a stakeholders’ workshop (third workshop) at which
the stakeholders refined and prioritised the strategies and
action plans for their respective groups.
The last phase of the CDP preparation process involved
assessment of detailed project costing, determination of
1
The eight groups were ‘Water supply, sanitation, sewerage and solid waste management’, ‘Roads, traffic and transportation’, ‘Land use and housing’,
‘Urban poor and slum development’, ‘Urban environment, gardens and conservation of water bodies’, ‘Local economic development’, ‘Education, health
and social infrastructure’ and ‘Tourism, culture and heritage’.
6
funding sources and identification of risk management rate may revive and the population may double at a faster
measures. Priority actions scheduling was also done for all pace. Nagpur needs to plan for its infrastructure accordingly.
the prioritized projects/actions based on resource
availability along with the preparation of a City Investment Nagpur shows favourable demographic characteristics.
Plan (CIP) for the identified projects. The corresponding The sex ratio in Nagpur is quite healthy at 936, which nearly
Financial Operating Plan was also prepared, outlining the equals the all-India figure of 933. About 84% of Nagpur’s
preliminary budget, financing assumptions and population is literate as per Census 2001. 66 percent of the
responsibilities for implementation and financing. All these city’s population is under the age of 40; the 10-25 year age
were integrated into a draft CDP and presented in the fourth group forms the largest proportion of the total population.
and last workshop held on 8th May 2006. The This offers a valuable resource for economic development
implementation issues relating to the CIP were discussed of the city. But, at the same time, if not given optimum
at the workshop. Based on the discussions in the workshop, opportunities, the tendency to migrate will probably be the
this final CDP document was prepared. highest in this age bracket.
City with latent economic potential

About Nagpur Though Nagpur is an important administration centre
Nagpur has always enjoyed the status of a capital city with an advantageous geographical location, Nagpur’s
that continues till date; it is the winter capital of the economic development has been constrained by the limited
Maharashtra state. It completed 300 years of establishment development of the hinterland of central India. What has
in 2002. Nagpur’s population (Census of India, 2001) is probably held back economic growth in the past is the lack
about 20.5 lakhs with an average density of 95 persons per of priority given to the region by successive state
hectare, which is quite low compared to other comparable governments. As of April 2000, the developmental backlog
cities of India. It is estimated that one-third of the city’s of the region was Rs. 9830 crores. 2 However, with
population lives in slums. There are about 427 slum pockets technological developments and overall development of the
in the city spread over an area of about 17 sq. km. Of the central hinterland, the scenario is set to change.
427 slums, 292 slums are notified slums housing 80% of
the slum population. Nagpur has all the ingredients for emerging as a high
quality service centre. The region around Nagpur has a large
The population trends of Nagpur city show a declining number of engineering colleges with about 8,600
growth rate over the decades; it has decreased from 48.3% engineering students graduating every year. This renders
in 1921-31 to 32.6% in 1991-2001. Based on the linear Nagpur an attractive location for the IT-ITES industry3.
projection method, the growth rate may decline to 22.2% Nagpur’s unique location also makes it a logical and ideal
in the next three decades (2021-31). The attractiveness of location for a passenger and cargo hub given its strategic
the city for migrants has also been decreasing. In the last position in national and international railway and aviation
decade (1991-2001), about 46% of the population growth routes. It may also work on its potential to develop into a
was due to in-migration; in the last four years, the figure significant medical hub, tourism gateway to the hinterland
has declined to 24%. But, considering the development and a power generation centre for the region.
projects and investments in the pipeline, Nagpur’s growth
A possible trigger for Nagpur’s efflorescence is the
Multimodal International Hub Airport at Nagpur (MIHAN)
project. Besides an international airport, the proposed
project envisages the creation of a road-rail terminal, a
special economic zone (SEZ) and other urban amenities to
meet the needs of the working population in around the
proposed airport. The SEZ will provide the right platform
for exploiting the latent economic potential of the city,
which has the potential to create over 1.2 lakhs jobs.
As a part of the preparation of the City Development
Plan, an assessment of Nagpur city has been carried out to
understand the city’s present status, the direction in which
it has been moving, and its strengths and weaknesses. The
assessment covers the city’s basic infrastructure (physical
and environment), institutional structure and finally, the
financial status of the municipal corporation.
2
Human Development Report Maharashtra 2002
3
A Dataquest-IDC study of the top ten IT cites in India ranked Nagpur seventh, based on parameters such as manpower availability, information,
communication and technology (ICT) infrastructure availability and usage, lifestyle and environment. Also, as per the KPMG – NASSCOM survey,
Nagpur is one of the top four tier II cities that have a huge potential for information technology and IT enabled services.
7
Assessment of the existing infrastructure and

physical environment
The study encompassed all the vital aspects of
infrastructure – water supply, sewerage, storm water
drainage, solid waste management, roads and public
transport, street lighting, education, access of slum dwellers
to basic services, land use, and lakes and rivers. Here is a
summary of the findings.
Water supply
NMC sources 470 MLD mainly from surface sources.
Currently, it meets demand, but with population growth it
may face a deficit situation by 2011. NMC has already
started making plans for augmenting the sources. Post bulk NGO–NMC partnership initiative. Contracts for road
water treatment point, per capita supply of water is 200 sweeping have also been given out to NGOs and private
lpcd, which is well above the prescribed norms. Though agencies. In spite of several awareness campaigns, the
no figures are available for actual supply at household level, segregation of waste at source is not practised. Overall,
it is known that treatment and transmission and distribution citizens are satisfied with collection services and cleanliness
losses are very high. Supply is also dissatisfactory in terms levels. The main area of concern with respect to solid waste
of the number of hours of water supply and water pressure. management in Nagpur is the disposal mechanism; no
Overall, the water quality of piped supply is good but that scientific method of disposal is followed.
of ground water sources is unacceptable in terms of
hardness, pH and nitrates. The operational expenses for
water supply services have been exceeding the revenues Roads and public transport
each year. The Integrated Road Development Project (IRDP)
revolutionised the roads in the city, which now enjoy an
excellent status, in terms of both coverage and quality.
Sewerage system Vehicle ownership is quite high; there are 4.6 lakhs
The current sewerage system covers only 60% of the registered vehicles and 280 are being added every day. But
city and suffers from frequent problems of choking and the corresponding infrastructure in terms of parking
over-flowing. Pumping and treatment facilities are grossly facilities is highly inadequate. Also, the road conditions
inadequate; out of 235 MLD, only 100 MLD is collected being excellent, the average travel speed is quite high at
and treated. The system is divided into three zones – north, 25 km. per hour making road safety a cause of concern.
south and central. The situation is worse in the north zone. Considering the population and spread of the city, the public
Less than 50% of the sewage is collected, which is disposed transportation system is highly inadequate.
into the rivers without any treatment.
Street lighting
Storm water drainage Under the Integrated Road Development Project
The city’s natural drainage pattern is excellent, with (IRDP), the City Lighting Improvement Project (CLIP) was
suitable topography and a natural gradient. There are two introduced for improving street lighting. The corporation
major natural streams – Nag and Pilli and several connecting has delegated the entire work of managing the tube lights
nallahs running across the city. But with construction and and other fixtures to various contractors in different wards.
man-made alterations, the natural system has been The attempt has been highly successful. Currently, the
inadequate and needs to be supplemented by a scientific service levels are amongst the best performing amongst
drainage system. Currently, only 30-35% of the roads have Indian cities.
storm water drains. These also carry sewage and hence often
get choked and flooded. Both coverage and design need to
be improved. Education and medical infrastructure
NMC runs primary schools, which mainly cater to the
low-income population. The service levels and
Solid waste management infrastructure of these schools is inadequate. In the last
The collection levels of solid waste are good. 75% of few years, a number of private educational institutions have
the waste is collected through door-to-door collection sprung up, providing high quality services to the city. The
services under the ‘Swatchata Doot Aplya Dari’ system, a city also boasts a large number of institutions for higher
8
education, with students coming from all across the country. Urban environment
About 1250 students are enrolled in the 12 medical colleges There are several water bodies in the city including 12
and 3192 students are completing their education in the 15 lakes, two rivers and five nallahs. Though exact data is not
engineering colleges nurtured by the city. available, it has been observed that these water bodies are
highly polluted. Stakeholder consultations have revealed
With respect to medical infrastructure, a large number
that the lakes are being filled up or encroached upon,
of government and private facilities are available across
adversely affecting the bio-diversity of the area. NMC/NIT
service levels and categories. The city caters to the entire
has already initiated some beautification and recreational
region with patients coming from neighbouring states. The
projects around the lakes and rejuvenation projects are also
service levels need to be improved in the government-run
being planned. In terms of other forms of pollution, i.e. air
facilities.
and noise pollution, levels are well within the prescribed
limits with a few exceptions.
Access of slum dwellers to basic services

There are 427 slum pockets in Nagpur housing 40%
of its population, with a high growth of 22% in the last
Assessment of institutional structure of urban
eight years. Also, almost 50% of the population was below governance
poverty line in 2005. Exact statistics regarding access to As per the City of Nagpur Corporation (CNC) Act,
basic services by the urban poor is not available with NMC, 1948, the key responsibility for providing basic urban
but stakeholder discussions have revealed some of the key services in Nagpur lies with the NMC. These services
issues in this context. Vulnerability to flooding in low-lying include water supply, sewerage, waste management, slum
settlements, low ability to pay for basic services, negligence improvement, land use planning, construction and
towards informal sector establishments in the planning maintenance on internal roads, street lighting, maintenance
process and lack of consultations with the stakeholders of parks and gardens, and provision for primary health and
while planning for the urban poor are a few of these. Of education facilities. NMC co-ordinates with various other
427, 292 slum pockets are notified. Some of these already government organizations like NIT, Maharashtra Housing
have good living conditions, infrastructure and pucca and Area Development Authority (MHADA), Maharashtra
housing. These should be de-notified to ensure focused State Road Transport Corporation (MSRTC), traffic police
investments in the less developed pockets. For slum re- and Maharashtra Pollution Control Board (MPCB) for
development, slum rehabilitation schemes are being delivering these basic urban services. NMC has also entered
planned under public-private partnership arrangements. into public-private partnership contracts for the delivery of
some its services.
As per the Government of Maharashtra notification,
Land use dated 27th February 2001, NMC has been permitted to
The data for the exact land use pattern in NMC limits exercise the powers of a Planning Authority in the entire
is not available. As per the development plan 1986-2011, area under its jurisdiction except the areas covered by the
the proposed land use distribution adheres to UDPFI (Urban seven NIT schemes. Hence, in the current institutional
Development Plan Formulation and Implementation) arrangement, the significance and viability of NIT has
guidelines. Discussions with NMC and Nagpur become minimal. Considering this, there is a need to
Improvement Trust (NIT) officials reveal that the land constitute a planning authority for the urban agglomeration,
demand supply situation is well-balanced in the city. In supported with modern land management legislations.
terms of FSI, there is a large scope for development in the
MSRTC has the responsibility of providing bus
future. A similar situation exists in terms of housing stock
transport services in Nagpur. But it has turned out to be a
as well. Implementation and regular updation of byelaws
loss-making operation, which is straining its already fragile
needs to be done to support the anticipated economic surge.
financials. MSRTC is willing to transfer responsibility to
NMC, but even NMC does not have the financial or
managerial capacity to provide urban transport services.
This has led to considerable deterioration in service levels
in the city.
Assessment of Nagpur Municipal

Corporation’s finances
Parallel to the infrastructure and institutional
assessments, an evaluation of the financial status of NMC
has also been carried out. The assessment indicates the
corporation’s capacity and ability to manage its financial
9
resources so as to maintain urban services at the prescribed • 100% coverage in sewerage collection
levels. In 2004-05, NMC’s revenues registered a
compounded annual growth rate (CAGR) of 6.9%, while • Improved road safety and better traffic management
revenue expenditure increased at a CAGR of 9.0%. But, through provision of flyovers, bridges, parking
due to a strong revenue base, there was a revenue account facilities, etc.
surplus of Rs.78 crores and an overall surplus of Rs.18.98 • 100% solid waste collection efficiency and disposal
crores (including capital account). of waste in an environmental friendly manner
Revenue income is earned from own and external Strategies for achieving Nagpur’s vision
sources. Among own sources, the largest source is octroi Based on close consultations held with various action
(47%) followed by property tax (18%). There is a further groups (identified in the visioning workshop), a list of
scope to improve revenues under this head by improving strategies was carefully drawn up and prioritised based on
the collection efficiency (currently 52%) and widening the expected outcomes and target group preferences. The
tax base. Establishment cost is the largest item (66%) under strategies related to the areas of local economy, water supply
revenue expenditure and is growing at a rate higher than system, sewerage and storm water drainage system, solid
that of revenue income. waste management, roads and public transport, education
In 2004-05, a capital expenditure of Rs. 79 crores was and medical facilities, slums and urban poor, urban
incurred, mainly covering water supply, public works and environment, land use and housing, and culture and
roads. The cost recovery of services varies across sectors. heritage. The strategies are summarised below.
In the case of water, revenue expenditure exceeds revenue
income each year, making it financially unsustainable.
Currently, sewerage charges exceed the O&M expense on Local economy
the sewerage system. But the current coverage of the system Agro-processing, steel and allied industries, textiles,
is quite low. As the system expands to cover 100% of the transportation and IT are some of the industries that can
city, the current tax rate for sewerage would prove drive the economy of the city and its surrounding regions.
insufficient. For solid waste management, NMC incurs an The MIHAN project is expected to galvanise several
expense of Rs. 5.5 per month per household. NMC plans economic activities in the region and also market the
to recover this gradually from the households. economic potential latent in the city. NMC also has an
important role to play in fostering an environment, which
After completing the rapid assessment of the city’s
is conducive to business. It would provide a single window
infrastructure, physical and environmental aspects, and
to all business and commercial groups to deal with matters
institutional and financial status, a consultative process was
pertaining to various civic services and approvals, simplify
initiated with a capacity building session for NMC officials
the processes and offer incentives to target industries in
and city stakeholders to develop a vision and strategy for
the form of lower octroi and land concessions.
Nagpur’s future developments.
Vision for the city Water supply system

As a result of workshops and numerous consultations The suggested mission statement for water supply
with NMC officials and stakeholders in Nagpur, the vision services is “Water for all and 24 x 7 supplies with focus on
for Nagpur is emerging as follows: safety, equity, and reliability”. To achieve this target,
additional schemes need to be designed for sourcing more
The Growth Nucleus of Central India
surface water. Rainwater harvesting should be made
… An eco city that provides adequate, equitable, compulsory for all new building projects to supplement
sustainable access to urban services for all citizens the ground water. In the interests of reducing transmission
… A city that is safe, livable and
promotes growth of its citizens
The workshops have also indicated that to achieve this
vision, NMC would support the theme of Nagpur attaining
a key position in IT, ITES and health services related
industries. It would also support industrialization in its
hinterland and promote education, culture and tourism. To
achieve the growth and vision described above, certain
mission statements were also defined for every focus area.
Some of the key mission statements are given below:
• 100% coverage in water supply and improved service
levels
10
and distribution losses, NMC should refurbish the old movement of traffic. In order to control the growth of private
distribution system, conduct leak detection studies, identify modes in the traffic stream, the city needs an efficient public
illegal water connections and discourage public stand posts transport system. It would be ideal to develop a high
(PSP). All households should be provided with metered frequency mini-bus based transport system sustained by
connections to increase coverage to 100% and volumetric eco-friendly fuels. NMC should explore the possibility of
billing should be introduced to discourage wastage. Finally, fully taking over the operation license from MSRTC. It
NMC can control its operational expenses by conducting can even explore the possibility of private participation in
an energy audit, which accounts for the bulk of its the operations. A specific traffic management plan should
operational expenses. be designed for problem areas and junctions. Signals,
signage and marking also need to be upgraded.
Development of parking plazas should get priority in
Sewerage and storm water drainage system development. Facilities for pedestrians such as footpaths,
The mission statement for the sewerage and storm railings and refuge islands at medians also need to be
water drainage system has been defined as “100% coverage improved.
of sewage collection and treatment, and strengthening and
rejuvenation of the natural drainage system”. NMC must
extend the sewerage system to the entire city and provide
individual connections to all households/constructed units.
Education and medical facilities
The proposed sewerage system must ensure that no sewage NMC’s role is limited to primary level services in the
is disposed untreated into the water bodies in and outside area of provision of medical and educational infrastructure.
the city. To provide universal access to clean and affordable To promote higher-level education and medical facilities,
sanitation facilities at public places, NMC should encourage it must provide a conducive environment for other
the ‘pay and use’ category of public conveniences through government agencies and private developers in the form of
public private partnership arrangements and community support infrastructure, incentives, etc.
involvement in the maintenance of the same. NMC must Future steps towards improvement in health care
focus on the rejuvenation of the Nag and Pilli Rivers, nallah facilities should be based on shift from a target-oriented to
canalization and the consequent strengthening of the natural community-oriented approach, participatory planning in
drainage system. All the roads must have storm water drains medical care, emphasis on quality health care and client
to prevent flooding during peak periods. satisfaction and preventive health care measures. To achieve
its mission of ‘making Nagpur a medical services hub’,
NMC should encourage and provide incentives for the
Solid waste management setting up of multi-speciality hospitals in the form of access
The suggested mission statement for SWM is “Clean
to affordable land, exemption of octroi on equipment and
city and bin-free city”. NMC should make serious attempts
medicine, subsidy on water rates and taxes, convention
to ensure 100% segregation at source through awareness
centre facilities, etc.
campaigns or the introduction of penalty fees. The current
waste dumping practices must be replaced with scientific
waste disposal methods. Decentralised waste-to-energy
projects should also be explored to improve the financial Slums and urban poor
viability of the system. A “slum free city” was identified as the sector vision
by the ‘Slums and urban poor’ group. As per the
stakeholders, access to basic services for slum dwellers must
Roads and public transport be ensured and slum rehabilitation programs should be
The city’s transport network should be made complete focused upon. More EWS/LIG housing should be provided
in terms of hierarchy and accessibility, for efficient by the government. Other facilities like public toilets, night
shelters, destitute children’s homes, beggars’ homes,
working women’s hostels and marriage halls should also
be provided.
Simple strategies like the reservation of land for EWS
housing with adequate enforcement and adequate financial
provisioning can ensure the creation of sufficient and
affordable housing stock in the city. Perhaps the most
important change needed to manage Nagpur’s slums is
fostering a collaborative partnership between the local
authorities and communities, with strong support from the
government. These federations should be involved as equal
partners from the beginning of the planning processes.
Strategies for improving security of tenure are central to
11
the improvement of the lives of slum dwellers and land use development in critical, ecologically sensitive areas.
in urban areas. This may require reform of tenure and land Development Control Rules (DCR) should be made
use legislation, coupled with new legislation to prevent applicable to these areas to restrict encroachments and
forced eviction. unauthorised developments. Based on the compatibility of
land uses, detailed studies should be carried out to identify
For the implementation of the Slum Rehabilitation corridors where densification is possible. In selected areas,
Authority (SRA) scheme, it is essential to create an updated specific nodes should be identified along high growth routes
database on the conditions of the slum settlements. It is and developed as high density commercial and
critical to prioritize slums to be considered under the SRA entertainment centres; the concept of paid FSI must also
scheme through consultation and public opinion. Wherever be explored. NMC and NIT should encourage builders and
SRA is not viable and space constraints are high, in-situ developers to develop mass housing by offering suitable
improvement measures can be taken up. incentives. Peripheral area (metropolitan region)
development needs to be focussed and integrated with
transportation networks through the coordinated efforts of
Urban environment NMC and NIT. For integrated fringe area development, a
Nagpur has been known as a “clean and green city.” It Metropolitan Planning Committee should be constituted
is imperative to preserve this image. To retain the healthy for the Nagpur metropolitan region. This agency should be
status of Nagpur’s urban environment, several planning and well-equipped with necessary capacity, in terms of both
conservation initiatives need to be undertaken. This could skills and supporting legislation, for effective planning and
be achieved through the proper zoning of activities, management. The efforts of this agency must be
provision for sufficient breathing space in new systematically co-ordinated with those of NMC.
developments and adoption of proper landscape design
practices at the city level. It is important to devise a plan,
which can check the growth of unauthorized developments, Culture and heritage
especially within the city’s precincts. To ensure sustainable The stakeholders have defined the mission statement
development with optimum resource utilization, it may be for this action area as “Nagpur: Gateway to the tiger
necessary to develop a regional plan that envisages a country”. Nagpur should not only act as an entry point to
balanced relationship between the main city and the Vidarbha region, which holds great tourism potential,
surrounding regions. A comprehensive water body but also be seen as a tourism destination itself. Firstly, NMC
restoration or revival program in the region is of utmost should prepare a heritage conservation plan. This should
importance. The lake conservation program should also be harmonised with various other actions plans for land
explore the possibilities of reviving lakes as water sources use, transportation, environment, etc. The plan may be
or points of interest in the city. supported by a heritage conservation policy for the city,
covering aspects of documentation (status and condition
of the heritage structures), strategy (what needs to be done)
Land use and housing and implementation (how it should be done). To ensure the
The stakeholders have defined the mission statement successful implementation of this plan, it is important to
as “modern land management practices that promote imbibe a sense of ownership of the heritage structures in
economic development in an environmentally sustainable various stakeholders. There is a need to create a separate
manner”. Efforts should be made to decongest core areas fund for these conservation activities from the budgetary
through selective relocation of commercial and trading allocations of NMC. Tourism may be developed on themes
activities. High-density high-rise provision must be made of heritage, wildlife, religion, health or education. Adequate
in the old city limits to free space for infrastructure facilities should be provided to tourists in terms of
development, road widening etc. NMC must discourage affordable accommodation, information and booking
services, and inter-city and intra-city transport.
Though one of the main aims of JNNURM is to finance
the infrastructure investments identified as part of CDP,
the larger objective of the mission is to initiate much-needed
reforms in ULBs.
Reform agenda for Nagpur

JNNURM specifies that in order to avail of its funding,
the State Government and the urban local bodies (ULBs)
have to execute a range of reforms. The proposed reforms
fall into two categories: Mandatory Reforms and Optional
Reforms.
12
Mandatory Reforms at ULB level Status of implementation

Adoption of modern accrual based double entry Currently being implemented by NMC
system of accounting
Introduction of a system of E-governance Project has been initiated by NMC, is expected to

be completed by March 2007
Reform of property tax with GIS, so that it becomes a GIS mapping of properties is currently being
major source of revenue, and arrangement for its implemented. Property tax reform has been
implementation so that collection efficiency reaches initiated and would be implemented by March
85 per cent within the next seven years. 2008.
Levy of reasonable user charges with the objective of Currently NMC recovers only partial user charges
ensuring full collection of cost of operation and in water supply. NMC plans to gradually increase
maintenance within the next five years the same to collect full cost of operation and
maintenance by March 2011. NMC plans to collect
full user charges for assets created under JNNURM.
Internal earmarking within local body budgets for basic Five percent of the budget is earmarked for the
services to the urban poor provision of services for urban poor under various
schemes covering water and sanitation, roads,
streetlights, education, primary health care centres,
etc. Expenditures on the same are indicated under a
separate head in the budget.
Provision of basic services to the urban poor NMC provides education through schools and health
services through primary health care centres to the
urban poor. Access to basic services in slums is
provided through various schemes of NMC, and slum
upgradation programs are undertaken under the aegis
of SRA. In addition, NMC also undertakes
regularisation and rehabilitation of pre-1995 slums
as per the Government policy.
The above form the list of mandatory reforms to be good chance of qualifying for funding under JNNURM.
implemented at the ULB level. NMC has complied with In addition, NMC has achieved considerable progress
all the major requirements of JNNURM. Hence, it holds a in the category of optional reforms prescribed for ULBs.
13
Optional Reforms at ULB level Status of implementation
Revision of bye-laws to streamline the approval Revisions have been undertaken and the process
process for construction of buildings has been simplified.
Earmarking at least 20-25 percent of developed land Partially achieved under ULCRA, which has a
in all housing projects for EWS and LIG category with provision for government share in land
a system of cross subsidisation development to provide housing for EWS and LIG
categories.
Revision of bye-laws to make rainwater harvesting Implemented

mandatory in all buildings and adoption of water
conservation measures
Bye-laws for reuse of recycled water A project for reuse of recycled water is planned and
a DPR for the same is under preparation. Draft policy
for the reuse of recycled water is being formulated
and the same will be submitted to the government
for approval. NMC expects the same to be
implemented by March 2008.
Administrative reforms Shall be implemented in a phased manner over the

period April 2007 to March 2011.
Structural reforms Shall be implemented in a phased manner over the

Encouraging PPP NMC has already experimented with private sector

participation in various areas. Some of the initiatives
involve the proposed laying of pipeline through BOT;
development of commercial complexes, amusement
parks and market centres on a BOT basis; PPP in
slum rehabilitation; community participation in
collection of solid waste, etc.
City Investment Plan and strategies

The total estimated capital investment required for MRTS and traffic management, slum development/housing,
providing efficient services to the present and future and roads and bridges. The water and sewerage sectors have
population of NMC by the year 2011-12 is Rs. 5894 crores been allocated 10% and 8.7% respectively of the total
(at current prices). More than 70% of the investments investment.
proposed under the CIP are dedicated to the sectors of
14
Summary of Capital Investments
Sector Total investment need % Sector-wise
(Rs. crs) of total
1 Water supply and distribution 590 10
2 Sewerage 515 8.7
3 Storm water drainage 246 4.2
4 Solid waste management 50 0.8
5 Slum development/housing 1592 27
6 Water recycling and reuse 250 4.2
7 Road and bridges 1086 18.4
8 MRTS and traffic management 1550 26.3
9 Social amenities 15 0.3
Grand total 5894 100
Sector Source of Funding
In Rs. PPP State MHADA/ NMC/

crores Govt. NIT JNNURM
Water supply and distribution 590 — — — 590
Sewerage 515 — — — 515
Storm water drainage 246 — — — 246
Solid waste management 50 — — — 50
Slum development / housing 1592 1,100 — 417 75
Water recycling and reuse 250 250 — — —
Roads 1086 — 650 — 436
MRTS and traffic management 1550 1,500 — — —
Social amenities 15 — — — 15
Grand total 5894 2,850 650 417 1,977
The CDP has identified projects, which are estimated factoring in the price escalation on the project costs over
to cost Rs.5894 crores at current prices. However, JNNURM the six year period. The source of Rs. 2273 crores would
grants, internal accruals of NMC and debt can together be as follows:
fund projects worth Rs.2273 crores at escalated prices,
CIP funding pattern
Source of funding Source Amount (Rs. Crores) % of Total Investment
GoI Grants JNNURM 1137 50.0

GoM Grants JNNURM 455 20.0
Loan Open Market/ FIs 185 5.6
Own sources NMC 496 24.4
Total 2273* 100.0
*This is the escalated cost while at current prices the cost is Rs1977 crores.
15
NMC has identified opportunities for bridging the investing and implementing capital works to the tune of
investment deficit. Some of the identified projects like about Rs.80 crores per annum. With the advent of
MRTS and water recycling and reuse can be funded through JNNURM, the Corporation will have to undertake projects
the public private partnership (PPP) route. The investments of around Rs.600 crores every year. This will require
in these two projects aggregate to Rs.1750 crores at current tremendous capacity building within the Corporation.
prices. Thus, NMC through internal accruals, debt,
JNNURM funding and PPP model be able to fund projects
worth Rs.3727 crores (Rs.1977 crores + Rs.1750 crores). Challenges in the future
The balance projects would be executed by MHADA, NIT, Nagpur is still considered one of the tier II cities of
SRA and Maharashtra state government. the country. Of late given the good quality of urban
infrastructure like roads and being considered an important
centre of learning, particularly in the field of engineering,
The Way Forward Nagpur is slowly catching the attention of many corporate
The JNNURM scheme marks an important milestone houses in the country. The favorable mention of Nagpur in
in the development of urban infrastructure and the reform the KPMG-NASSCOM survey and IDC-Dataquest study
agenda of the Government of India. It provides an testifies to the economic potential of Nagpur. This, when
opportunity for municipal corporations to fill the increasing combined with the MIHAN project, has the ability to power
gap between existing and desired service delivery, even as Nagpur’s economy in the coming years. The higher
the pressure on urban infrastructure mounts. It is indeed a economic growth and relatively better quality of life
stepping-stone for municipal corporations to achieve enjoyed by Nagpur’s citizens will increase the net migration
improvements in service delivery, governance and financial to the city. This will result in a higher population growth
sustainability. rate than what Nagpur has experienced in recent decades.
This will further increase the pressure on urban services
It is not so much the philosophy of JNNURM that will and possibly the quality of life in Nagpur will deteriorate
demand performance from cities. Peer cities will create as it has in every other major city in the country. The
pressure by setting examples and raising the bar. It would challenge before NMC is to transit from being a tier 2 city
no longer suffice to initiate a reform at the city level and to a tier 1 city without breeding the ills that plague the tier
stay content with the progress. The quality of reforms would 1 cities in the country.
be constantly benchmarked with those of its peers; the pace
of progress would be measured against the standards set
by first movers.
Opportunities for Nagpur and NMC
A successful application for JNNURM in the form of The city of Nagpur has several opportunities and the
the preparation of the CDP is barely the beginning. The Corporation should build on these opportunities. Here is a
amount and extent of benefits, which will accrue to the description of opportunities, which Nagpur can capitalize.
Nagpur Municipal Corporation (NMC) and the real Nagpur, next to Pune, has the largest number of engineering
development of the Nagpur city as a whole will depend colleges in and around a city in Maharashtra. Unfortunately,
upon the progress of the commitments made by NMC, both the students graduating from these colleges often do not
in service delivery outcomes and in reform implementation find jobs matching their profiles in Nagpur. This leads to
suggested as part of CDP. In order to achieve the vision migraton of a talented class of Nagpur’s residents. The
and stated mission, NMC has to focus on the following challenge for Nagpur city is to create jobs in the city, which
three areas: will retain this talented pool and spur them to contribute to
the further growth of the city. The possibility of technology
• Implementation of the City Development Plan
majors like Satyam Computers and aircraft manufacturer
• Challenges in the future Boeing setting up shop augurs well for the city. For greater
sustainability, linkages between industry and institutions
• Opportunities for Nagpur and NMC must be established and nurtured.
In its resolve to become a well-developed city, NMC
Implementing the CDP should not lose focus on the 36% slum population of the
The implementation of the CDP has two dimensions: city. The challenge before the city is to ensure that basic
the reform dimension and the investment dimension. From services including housing be provided in an equitable
the point of view of the reform dimension, NMC is in a fashion to all sections of society. NMC’s important role in
fairly good position. It has achieved a fair level of progress providing primary and secondary education to the
in the areas of accounting reforms and e-Governance. economically weaker sections should not be overlooked.
However, it will need to accelerate its efforts in the areas A workforce empowered with basic education can capitalize
of property tax and the levy of appropriate user charges. on the growth opportunities created in the city.
From the investment angle, currently, NMC has been ooo
16
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City Development Plan – Jawaharlal Nehru National Urban Renewal Mission
TABLE OF CONTENTS (VOLUME 1)
1. EXECUTIVE SUMMARY ......................................................................................................................... 1
2. PROJECT BACKGROUND..................................................................................................................... 16
2.1 Need for City Development Plan......................................................................................................... 16

2.2 Objectives of a City Development Plan............................................................................................... 17
2.3 The CDP process adopted by Nagpur................................................................................................. 18
3. ABOUT NAGPUR ..................................................................................................................................... 22
3.1 History of Nagpur ............................................................................................................................... 22

3.2 Geography and climate ....................................................................................................................... 22
3.3 Location and connectivity ................................................................................................................... 23
3.4 Demographic profile ........................................................................................................................... 23
3.4.1 Growth and spatial distribution....................................................................................................... 24
3.4.2 Other characteristics ....................................................................................................................... 25
3.5 Economic base of Nagpur ................................................................................................................... 26
3.5.1 City with latent economic potential ................................................................................................ 27
3.5.2 Investments triggering economic growth........................................................................................ 27
3.5.3 Power generation and distribution .................................................................................................. 29
4. CITY ASSESSMENT: ANALYSIS OF THE EXISTING SITUATION IN NAGPUR....................... 31
4.1 Basic infrastructure............................................................................................................................. 31

4.1.1 Water supply system....................................................................................................................... 31
4.1.2 Sewerage system............................................................................................................................. 34
4.1.3 Storm water drainage ...................................................................................................................... 35
4.1.4 Solid waste management ................................................................................................................ 35
4.1.5 Roads and public transport ............................................................................................................. 37
4.1.6 Street lighting.................................................................................................................................. 40
4.1.7 Education ........................................................................................................................................ 41
4.1.8 Medical facilities ............................................................................................................................ 41
4.2 Access of slum dwellers to basic services ........................................................................................... 42
4.3 Physical and environmental aspects ................................................................................................... 44
4.3.1 Land use.......................................................................................................................................... 45
4.3.2 Gardens and plantations.................................................................................................................. 46
4.3.3 Lakes and rivers .............................................................................................................................. 47
4.3.4 Air and noise pollution ................................................................................................................... 48
4.4 Institutional structure of urban governance........................................................................................ 50
4.4.1 Structure of Nagpur Municipal Corporation................................................................................... 51
4.4.2 Public private partnerships.............................................................................................................. 52
4.4.3 Key issues ....................................................................................................................................... 53
4.5 Financial profile of Nagpur Municipal Corporation .......................................................................... 53
4.5.1 Revenue account ............................................................................................................................. 54
4.5.2 Capital account ............................................................................................................................... 57
4.5.3 Cost recovery on services ............................................................................................................... 58
5. DEVELOPING A VISION FOR THE CITY .......................................................................................... 59
5.1 Steps leading to preparation of vision and mission statements........................................................... 59

5.2 Vision for Nagpur................................................................................................................................ 60
5.3 Sector specific mission statements ...................................................................................................... 61
5.3.1 Water supply and distribution......................................................................................................... 61
5.3.2 Sewerage......................................................................................................................................... 61
5.3.5 Roads and transport ........................................................................................................................ 62
5.3.6 Housing and slum upgradation ....................................................................................................... 62
6. STRATEGIES FOR ACHIEVING NAGPUR’S VISION...................................................................... 63
6.1 Steps leading to definition and prioritisation of strategies ................................................................. 63

6.2 Sector-wise strategies.......................................................................................................................... 63
6.2.1 Local economy................................................................................................................................ 63
6.2.2 Strategies to improve the core municipal services.......................................................................... 64
6.2.3 Roads and public transport ............................................................................................................. 66
6.2.4 Education and medical facilities ..................................................................................................... 68
6.2.5 Slums and urban poor ..................................................................................................................... 68
6.2.6 Urban environment ......................................................................................................................... 70
6.2.7 Land use and housing ..................................................................................................................... 71
6.2.8 Culture and heritage........................................................................................................................ 72
6.3 Reform agenda for Nagpur ................................................................................................................. 73
6.3.1 Mandatory reforms undertaken by NMC........................................................................................ 74
6.3.2 Optional reforms undertaken by NMC ........................................................................................... 82
7. City Investment Plan, Strategies and Implementation plan................................................................... 85
7.1 City Investment Plan (CIP) ................................................................................................................. 85

7.1.1 Summary of investments ................................................................................................................ 85
7.1.2 Water supply................................................................................................................................... 86
7.1.3 Sewerage......................................................................................................................................... 87
7.1.6 Roads, transportation and traffic management................................................................................ 91
7.1.7 Slums, housing and basic services for urban poor .......................................................................... 93
7.2 Financial Operating Plan ................................................................................................................... 94
7.3 Financing strategies for the CIP......................................................................................................... 95
7.4 ULB finance projections ..................................................................................................................... 95
7.4.1 Municipal Account – growth projections and assumptions ............................................................ 95
7.5 Investment capacity/ sustenance ......................................................................................................... 96
7.5.1 Impact of JNNURM reforms on investment capacity..................................................................... 97
7.5.2 Sources of funding .......................................................................................................................... 97
7.5.3 Bridging the investment deficit....................................................................................................... 97
8. WAY FORWARD...................................................................................................................................... 99
8.1 Implementing the CDP........................................................................................................................ 99

8.1.1 Scaling up ..................................................................................................................................... 100
8.1.2 Creating awareness amongst citizens............................................................................................ 100
8.1.3 Institutionalising the CDP and focussing on outcomes................................................................. 100
8.2 Challenges in the future .................................................................................................................... 100

8.3 Opportunities in the future ................................................................................................................ 101
8.3.1 Harness the human resource potential for furthering growth........................................................ 101
8.3.2 Building equity ............................................................................................................................. 101
Annexure
I. CITIZENS’ DEMAND SURVEY: METHODOLOGY AND FINDINGS.......................................... 102
II. FACT SHEET: WATER SUPPLY SYSTEM IN NAGPUR ........................................................... 105
III. ROLES OF NMC AND OTHER GOVERNMENT ORGANIZATIONS IN PROVIDING URBAN

SERVICES ........................................................................................................................................................ 109
IV. FINANCIAL OPERATING PLAN.................................................................................................... 112
Table of Figures
Figure 1. Process of preparation of CDP for Nagpur – phasing and timelines........................21
Figure 2. Location of Nagpur in India .....................................................................................23
Figure 3. Population projections for Nagpur city ....................................................................24
Figure 4. Age distribution of population in Nagpur ................................................................25
Figure 5. Sex ratio in Nagpur...................................................................................................26
Figure 6. Per capita water availability trends...........................................................................32
Figure 7. Drinking water quality in Nagpur.............................................................................33
Figure 8. Current and projected levels of sewage generation in Nagpur.................................34
Figure 9. Solid waste characteristics........................................................................................36
Figure 10. Vehicular trips characteristics for Nagpur..............................................................40
Figure 11. Proposed usage pattern of developed land (as per Development Plan 1986-2011)46
Figure 12. Air pollution levels in Nagpur (SPM levels) in 2003.............................................49
Figure 13. Noise pollution levels in Nagpur (residential)........................................................50
Figure 14. Noise pollution levels in Nagpur (commercial) .....................................................50
Figure 15. Organizational structure of NMC...........................................................................52
Figure 16. Per capita water availability trends.......................................................................107
Figure 17. Proportion of metered connections in Nagpur......................................................108
List of Tables
Table 1. Workforce participation in Nagpur............................................................................26

Table 2. MIHAN Project..........................................................................................................28
Table 3. Details of road network in Nagpur ............................................................................38
Table 4. Vehicle mix in the city...............................................................................................39
Table 5. List of medical facilities in Nagpur ...........................................................................41
Table 6. Details of slum population of Nagpur........................................................................42
Table 7. Water quality of lakes in Nagpur...............................................................................48
Table 8. Air quality index of Nagpur city................................................................................48
Table 9. Role of private players in urban services provided by NMC ....................................52
Table 10. Financial status at a glance ......................................................................................54
Table 11. Source-wise revenue income ...................................................................................54
Table 12. Property tax details and DCB statement ..................................................................56
Table 13. Application of funds by head of account .................................................................56
Table 14. O&M expenditure ....................................................................................................57
Table 15. Capital receipts ........................................................................................................57
Table 16. Capital expenditure ..................................................................................................57
Table 17. Water supply income and expenditure.....................................................................58
Table 18. Sewerage income and expenditure ..........................................................................58
Table 19. Solid waste management expenditure......................................................................58
Table 20. Summary of capital investments..............................................................................86
Table 21. Important assumptions made in the projections ......................................................95
Table 22. CIP funding pattern..................................................................................................97
Table 23. Water demand vs. supply up to 2031(Master Plan)...............................................105
Table 24. Water treatment plants in Nagpur..........................................................................106
Table 25. Key statistics: water supply and distribution system .............................................106
Table 26. Key statistics: water supply connections, cost recovery and distribution losses ...108
TABLE OF CONTENTS (VOLUME 2)
ANNEXURE A: CAPACITY BUILDING SESSION FOR NMC OFFICIALS
ANNEXURE B: CAPACITY BUILDING SESSION FOR BUSINESS GROUPS AND

INDUSTRY ASSOCIATIONS
ANNEXURE C: CAPACITY BUILDING SESSIION FOR CLUBS AND NGOS
ANNEXURE D: CAPACITY BUILDING SESSION FOR REPRESENTATIVES OF PRESS

AND ELECTRONIC MEDIA
ANNEXURE E: DISCUSSION WITH IDENTIFIED INDIVIDUAL STAKEHOLDERS
ANNEXURE F: STAKEHOLDER’S WORKSHOP ON 5TH FEBRUARY 2006
ANNEXURE G: FOCUS GROUP DISCUSSIONS: DISCUSSION SUMMARIES
ANNEXURE H: CITIZEN’S DEMAND SURVEY: SEC CLASSIFICATION,

QUESTIONNAIRE AND SURVEY FINDINGS
ANNEXURE I: HANDOUTS GIVEN DURIN PRIORITIZATION WORKSHOP ON 12TH

MARCH 2006
ANNEXURE J: OUTPUTS OF PRIORITIZATION WORKSHOP (12TH MARCH 2006)
ANNEXURE K: PRESENTATIONS MADE DURING FINAL WORKSHOP ON 8TH MAY

2006
List of Abbreviations
ARV Annual Rental Value
CAGR Compounded Annual Growth Rate
CDP City Development Plan
CIP City Investment Plan
CLIP City Lighting Improvement Project
EWS Economically Weaker Section
FOP Financial Operating Plan
Ha Hectare
IRDP Integrated Road Development Project
JNNURM Jawaharlal Nehru National Urban Renewal Mission
LIG Low Income Group
LPCD Litres Per Capita Per Day
MHADA Maharashtra Housing and Area Development Authority
MIHAN Multi-modal International Hub Airport at Nagpur
MLD Million Litres per Day
MoA Memorandum of Agreement
MPCB Maharashtra Pollution Control Board
MSRTC Maharashtra State Road Transport Corporation
MT Metric tonnes
NIT Nagpur Improvement Trust
NMC Nagpur Municipal Corporation
PPP Public Private Partnership
SAS Self Assessment Scheme
SEZ Special Economic Zone
SRA Slum Rehabilitation Authority
SWM Solid Waste Management
UDPFI Urban Development Plans Formulation and Implementation

1. EXECUTIVE SUMMARY
The cities and towns in India are expected to play a vital role in the country’s socio-economic
transformation, as the engines of economic growth and the centre-points of innovation. But
the current state of affairs in most of our urban areas is far from satisfactory on all parameters
of urban governance. Most municipalities are starved of resources on account of their
inability to effectively use their revenue-raising powers.
Given this state of affairs, the Government of India launched the Jawaharlal Nehru National
Urban Renewal Mission (JNNURM) in FY 2005-06. The mission will be in place for the next
seven years; it aims at creating economically productive, efficient, equitable and responsive
cities. The Mission focuses on the development of appropriate enabling frameworks,
enhancement of the creditworthiness of municipal governments and integration of the urban
poor with the service delivery systems.
In order to be eligible for grant assistance under JNNURM, the Government of India requires
eligible cities to formulate a medium-term City Development Plan (CDP) in alignment with
citizens’ interest and priorities, prepare project proposals in accordance with the CDP, and
draw up a timeline for implementing urban sector reforms. The Indo-US FIRE (D-III) project
has selected Nagpur as one of the pilot cities to formulate the CDP as per the JNNURM
process. In this context, Indo-US FIRE (D-III) has employed the services of CRISIL
Infrastructure Advisory to facilitate the preparation of the CDP for Nagpur.
The City Development Plan (CDP) is the Municipal Corporation’s corporate strategy that
presents both a vision of a desired future perspective for the city and mission statements on
how the Corporation, together with other stakeholders, intends to work towards achieving the
vision in the next five years. It should translate the Mission into actions and actions into
outcomes. The objective of involvement of the stakeholders and endorsement by the local
body and other implementing agencies is to hold them accountable for their mission
statements, actions and expected outcomes.
The CDP process adopted by Nagpur
The Nagpur CDP has been developed in close consultation with stakeholders over 13 weeks
starting from mid-January 2006. The process was divided into three phases.
The first phase started with a rapid city-assessment of Nagpur and identification of the city’s
strengths, weaknesses and opportunities. This was followed by several capacity building
sessions for NMC officials, officials of other government departments and groups of
stakeholders including business groups, trade associations, citizens’ clubs and NGOs. The
objective was to inform them about JNNURM and the process of preparing the CDP. In order
to reach out to a larger section of people, workshops were also conducted for representatives
of the press and the electronic media. Suggestions and comments were solicited from citizens
by way of newspaper articles, interviews, essay writing competition among school children,
emails, ‘CDP suggestion boxes’ kept in every NMC ward office and the like.
The vision and mission workshop with NMC officials (first workshop) focused on the key
issues confronting each department, the officials’ vision for the city and an action plan to
realize the vision. As a follow-up to the workshop, several stakeholders were interviewed
1
individually and their ideas for the city’s economic growth and improvement of the quality of
life of its people were sought. Phase I concluded with a workshop (second workshop), in
which NMC officials and stakeholders together carried out a visioning exercise. Participants
were divided into groups, each representing a focus area1. Vision and mission statements
were suggested by each group and action groups were also identified for each mission
statement.
The second phase started with focussed group discussions with stakeholders to define actions
needed to achieve each mission statement. Based on the discussions and experts’ comments,
a draft action plan was prepared. Simultaneously, a citizens’ survey was conducted through
an independent research agency to assess the performance of NMC. The survey also aimed at
assessing citizens’ perception of slums, their suggestions regarding the improvement of
service levels, their willingness to pay for them and finally their vision for the city.
Simultaneously, credit strength assessment of NMC was also done to determine its
creditworthiness and to identify financial reforms required to sustain various investments
proposed by NMC under JNNURM. Phase II concluded with a stakeholders’ workshop (third
workshop) at which the stakeholders refined and prioritised the strategies and action plans for
their respective groups.
The last phase of the CDP preparation process involved assessment of detailed project
costing, determination of funding sources and identification of risk management measures.
Priority actions scheduling was also done for all the prioritized projects/actions based on
resource availability along with the preparation of a Capital Investment Plan (CIP) for the
identified projects. The corresponding Financial Operating Plan was also prepared, outlining
the preliminary budget, financing assumptions and responsibilities for implementation and
financing. All these were integrated into a draft CDP and presented in the fourth and last
workshop held on 8th May 2006. The implementation issues relating to the CIP were
discussed at the workshop. Based on the discussions in the workshop, this final CDP
document was prepared.
About Nagpur
Nagpur has always enjoyed the status of a capital city that continues till date; it is the winter
capital of the Maharashtra state. It completed 300 years of establishment in 2002. Nagpur’s
population (Census of India, 2001) is about 20.5 lakhs with an average density of 95 persons
per hectare, which is quite low compared to other comparable cities of India. It is estimated
that one-third of the city’s population lives in slums. There are about 427 slum pockets in the
city spread over an area of about 17 sq. km. Of the 427 slums, 292 slums are notified slums
housing 80% of the slum population.
The population trends of Nagpur city show a declining growth rate over the decades; it has
decreased from 48.3% in 1921-31 to 32.6% in 1991-2001. Based on the linear projection
method, the growth rate may decline to 22.2% in the next three decades (2021-31). The
attractiveness of the city for migrants has also been decreasing. In the last decade (1991-
1
The eight groups were ‘Water supply, sanitation, sewerage and solid waste management’, ‘Roads,
traffic and transportation’, ‘Land use and housing’, ‘Urban poor and slum development’, ‘Urban
environment, gardens and conservation of water bodies’, ‘Local economic development’, ‘Education,
health and social infrastructure’ and ‘Tourism, culture and heritage’.

2
2001), about 46% of the population growth was due to in-migration; in the last four years, the
figure has declined to 24%. But, considering the development projects and investments in the
pipeline, Nagpur’s growth rate may revive and the population may double at a faster pace.
Nagpur needs to plan for its infrastructure accordingly.
Nagpur shows favourable demographic characteristics. The sex ratio in Nagpur is quite
healthy at 936, which nearly equals the all-India figure of 933. About 84% of Nagpur’s
population is literate as per Census 2001. 66 percent of the city’s population is under the age
of 40; the 10-25 year age group forms the largest proportion of the total population. This
offers a valuable resource for economic development of the city. But, at the same time, if not
given optimum opportunities, the tendency to migrate will probably be the highest in this age
bracket.
City with latent economic potential

Though Nagpur is an important administration centre with an advantageous geographical
location, Nagpur’s economic development has been constrained by the limited development
of the hinterland of central India. What has probably held back economic growth in the past
is the lack of priority given to the region by successive state governments. As of April 2000,
the developmental backlog of the region was Rs. 9830 crores.2 However, with technological
developments and overall development of the central hinterland, the scenario is set to change.
Nagpur has all the ingredients for emerging as a high quality service centre. The region
around Nagpur has a large number of engineering colleges with about 8,600 engineering
students graduating every year. This renders Nagpur an attractive location for the IT-ITES
industry3. Nagpur’s unique location also makes it a logical and ideal location for a passenger
and cargo hub given its strategic position in national and international railway and aviation
routes. It may also work on its potential to develop into a significant medical hub, tourism
gateway to the hinterland and a power generation centre for the region.
A possible trigger for Nagpur’s efflorescence is the Multimodal International Hub Airport at
Nagpur (MIHAN) project. Besides an international airport, the proposed project envisages
the creation of a road-rail terminal, a special economic zone (SEZ) and other urban amenities
to meet the needs of the working population in around the proposed airport. The SEZ will
provide the right platform for exploiting the latent economic potential of the city, which has
the potential to create over 1.2 lakhs jobs.
As a part of the preparation of the City Development Plan, an assessment of Nagpur city has
been carried out to understand the city’s present status, the direction in which it has been
moving, and its strengths and weaknesses. The assessment covers the city’s basic
infrastructure (physical and environment), institutional structure and finally, the financial
status of the municipal corporation.
2
Human Development Report Maharashtra 2002
3
A Dataquest-IDC study of the top ten IT cites in India ranked Nagpur seventh, based on
parameters such as manpower availability, information, communication and technology
(ICT) infrastructure availability and usage, lifestyle and environment. Also, as per the KPMG
– NASSCOM survey, Nagpur is one of the top four tier II cities that have a huge potential for
information technology and IT enabled services.

3
Assessment of the existing infrastructure and physical environment

The study encompassed all the vital aspects of infrastructure – water supply, sewerage, storm
water drainage, solid waste management, roads and public transport, street lighting,
education, access of slum dwellers to basic services, land use, and lakes and rivers. Here is a
summary of the findings.
Water supply
NMC sources 470 MLD mainly from surface sources. Currently, it meets demand, but with
population growth it may face a deficit situation by 2011. NMC has already started making
plans for augmenting the sources. Post bulk water treatment point, per capita supply of water
is 200 lpcd, which is well above the prescribed norms. Though no figures are available for
actual supply at household level, it is known that treatment and transmission and distribution
losses are very high. Supply is also dissatisfactory in terms of the number of hours of water
supply and water pressure. Overall, the water quality of piped supply is good but that of
ground water sources is unacceptable in terms of hardness, pH and nitrates. The operational
expenses for water supply services have been exceeding the revenues each year.
Sewerage system
The current sewerage system covers only 60% of the city and suffers from frequent problems
of choking and over-flowing. Pumping and treatment facilities are grossly inadequate; out of
235 MLD, only 100 MLD is collected and treated. The system is divided into three zones –
north, south and central. The situation is worse in the north zone. Less than 50% of the
sewage is collected, which is disposed into the rivers without any treatment.
Storm water drainage

The city’s natural drainage pattern is excellent, with suitable topography and a natural
gradient. There are two major natural streams – Nag and Pilli and several connecting nallahs
running across the city. But with construction and man-made alterations, the natural system
has been inadequate and needs to be supplemented by a scientific drainage system. Currently,
only 30-35% of the roads have storm water drains. These also carry sewage and hence often
get choked and flooded. Both coverage and design need to be improved.
Solid waste management

The collection levels of solid waste are good. 75% of the waste is collected through door-to-
door collection services under the ‘Swatchata Doot Aplya Dari’ system, a NGO–NMC
partnership initiative. Contracts for road sweeping have also been given out to NGOs and
private agencies. In spite of several awareness campaigns, the segregation of waste at source
is not practised. Overall, citizens are satisfied with collection services and cleanliness levels.
The main area of concern with respect to solid waste management in Nagpur is the disposal
mechanism; no scientific method of disposal is followed.
Roads and public transport

The Integrated Road Development Project (IRDP) revolutionised the roads in the city, which
now enjoy an excellent status, in terms of both coverage and quality. Vehicle ownership is
quite high; there are 4.6 lakhs registered vehicles and 280 are being added every day. But the
corresponding infrastructure in terms of parking facilities is highly inadequate. Also, the road
conditions being excellent, the average travel speed is quite high at 25 km. per hour making
road safety a cause of concern. Considering the population and spread of the city, the public
transportation system is highly inadequate.

4
Street lighting
Under the Integrated Road Development Project (IRDP), the City Lighting Improvement
Project (CLIP) was introduced for improving street lighting. The corporation has delegated
the entire work of managing the tube lights and other fixtures to various contractors in
different wards. The attempt has been highly successful. Currently, the service levels are
amongst the best performing amongst Indian cities.
Education and medical infrastructure

NMC runs primary schools, which mainly cater to the low-income population. The service
levels and infrastructure of these schools is inadequate. In the last few years, a number of
private educational institutions have sprung up, providing high quality services to the city.
The city also boasts a large number of institutions for higher education, with students coming
from all across the country. About 1250 students are enrolled in the 12 medical colleges and
3192 students are completing their education in the 15 engineering colleges nurtured by the
city.
With respect to medical infrastructure, a large number of government and private facilities
are available across service levels and categories. The city caters to the entire region with
patients coming from neighbouring states. The service levels need to be improved in the
government-run facilities.
Access of slum dwellers to basic services

There are 427 slum pockets in Nagpur housing 40% of its population, with a high growth of
22% in the last eight years. Also, almost 50% of the population was below poverty line in
2005. Exact statistics regarding access to basic services by the urban poor is not available
with NMC, but stakeholder discussions have revealed some of the key issues in this context.
Vulnerability to flooding in low-lying settlements, low ability to pay for basic services,
negligence towards informal sector establishments in the planning process and lack of
consultations with the stakeholders while planning for the urban poor are a few of these. Of
427, 292 slum pockets are notified. Some of these already have good living conditions,
infrastructure and pucca housing. These should be de-notified to ensure focused investments
in the less developed pockets. For slum re-development, slum rehabilitation schemes are
being planned under public-private partnership arrangements.
Land use
The data for the exact land use pattern in NMC limits is not available. As per the
development plan 1986-2011, the proposed land use distribution adheres to UDPFI (Urban
Development Plan Formulation and Implementation) guidelines. Discussions with NMC and
Nagpur Improvement Trust (NIT) officials reveal that the land demand supply situation is
well-balanced in the city. In terms of FSI, there is a large scope for development in the future.
A similar situation exists in terms of housing stock as well. Implementation and regular
updation of byelaws needs to be done to support the anticipated economic surge.
Urban environment
There are several water bodies in the city including 12 lakes, two rivers and five nallahs.
Though exact data is not available, it has been observed that these water bodies are highly
polluted. Stakeholder consultations have revealed that the lakes are being filled up or
encroached upon, adversely affecting the bio-diversity of the area. NMC/NIT has already
initiated some beautification and recreational projects around the lakes and rejuvenation

5
projects are also being planned. In terms of other forms of pollution, i.e. air and noise
pollution, levels are well within the prescribed limits with a few exceptions.
Assessment of institutional structure of urban governance
As per the City of Nagpur Corporation (CNC) Act, 1948, the key responsibility for providing
basic urban services in Nagpur lies with the NMC. These services include water supply,
sewerage, waste management, slum improvement, land use planning, construction and
maintenance on internal roads, street lighting, maintenance of parks and gardens, and
provision for primary health and education facilities. NMC co-ordinates with various other
government organizations like NIT, Maharashtra Housing and Area Development Authority
(MHADA), Maharashtra State Road Transport Corporation (MSRTC), traffic police and
Maharashtra Pollution Control Board (MPCB) for delivering these basic urban services.
NMC has also entered into public-private partnership contracts for the delivery of some its
services.
As per the Government of Maharashtra notification, dated 27th February 2001, NMC has been
permitted to exercise the powers of a Planning Authority in the entire area under its
jurisdiction except the areas covered by the seven NIT schemes. Hence, in the current
institutional arrangement, the significance and viability of NIT has become minimal.
Considering this, there is a need to constitute a planning authority for the urban
agglomeration, supported with modern land management legislations.
MSRTC has the responsibility of providing bus transport services in Nagpur. But it has
turned out to be a loss-making operation, which is straining its already fragile financials.
MSRTC is willing to transfer responsibility to NMC, but even NMC does not have the
financial or managerial capacity to provide urban transport services. This has led to
considerable deterioration in service levels in the city.
Assessment of Nagpur Municipal Corporation’s finances
Parallel to the infrastructure and institutional assessments, an evaluation of the financial

status of NMC has also been carried out. The assessment indicates the corporation’s capacity
and ability to manage its financial resources so as to maintain urban services at the prescribed
levels. In 2004-05, NMC’s revenues registered a compounded annual growth rate (CAGR) of
6.9%, while revenue expenditure increased at a CAGR of 9.0%. But, due to a strong revenue
base, there was a revenue account surplus of Rs.78 crores and an overall surplus of Rs.18.98
crores (including capital account).
Revenue income is earned from own and external sources. Among own sources, the largest
source is octroi (47%) followed by property tax (18%). There is a further scope to improve
revenues under this head by improving the collection efficiency (currently 52%) and
widening the tax base. Establishment cost is the largest item (66%) under revenue
expenditure and is growing at a rate higher than that of revenue income.
In 2004-05, a capital expenditure of Rs. 79 crores was incurred, mainly covering water
supply, public works and roads. The cost recovery of services varies across sectors. In the
case of water, revenue expenditure exceeds revenue income each year, making it financially
unsustainable. Currently, sewerage charges exceed the O&M expense on the sewerage
system. But the current coverage of the system is quite low. As the system expands to cover

6
100% of the city, the current tax rate for sewerage would prove insufficient. For solid waste
management, NMC incurs an expense of Rs. 5.5 per month per household. NMC plans to
recover this gradually from the households.
After completing the rapid assessment of the city’s infrastructure, physical and environmental
aspects, and institutional and financial status, a consultative process was initiated with a
capacity building session for NMC officials and city stakeholders to develop a vision and
strategy for Nagpur’s future developments.
Vision for the city
As a result of workshops and numerous consultations with NMC officials and stakeholders in
Nagpur, the vision for Nagpur is emerging as follows:
… An eco city that provides adequate, equitable, sustainable access to urban services for
all citizens
… A city that is safe, livable and promotes growth of its citizens
The workshops have also indicated that to achieve this vision, NMC would support the theme
of Nagpur attaining a key position in IT, ITES and health services related industries. It would
also support industrialization in its hinterland and promote education, culture and tourism. To
achieve the growth and vision described above, certain mission statements were also defined
for every focus area. Some of the key mission statements are given below:
• 100% coverage in water supply and improved service levels
• 100% coverage in sewerage collection
• Improved road safety and better traffic management through provision of flyovers,
bridges, parking facilities, etc.
• 100% solid waste collection efficiency and disposal of waste in an environmentally
friendly manner
Strategies for achieving Nagpur’s vision
Based on close consultations held with various action groups (identified in the visioning
workshop), a list of strategies was carefully drawn up and prioritised based on expected
outcomes and target group preferences. The strategies related to the areas of local economy,
water supply system, sewerage and storm water drainage system, solid waste management,
roads and public transport, education and medical facilities, slums and urban poor, urban
environment, land use and housing, and culture and heritage. The strategies are summarised
below.
Local economy
Agro-processing, steel and allied industries, textiles, transportation and IT are some of the
industries that can drive the economy of the city and its surrounding regions. The MIHAN
project is expected to galvanise several economic activities in the region and also market the
economic potential latent in the city. NMC also has an important role to play in fostering an
environment, which is conducive to business. It would provide a single window to all

7
business and commercial groups to deal with matters pertaining to various civic services and
approvals, simplify the processes and offer incentives to target industries in the form of lower
octroi and land concessions.
Water supply system

The suggested mission statement for water supply services is “Water for all and 24 x 7
supplies with focus on safety, equity, and reliability”. To achieve this target, additional
schemes need to be designed for sourcing more surface water. Rainwater harvesting should
be made compulsory for all new building projects to supplement the ground water. In the
interests of reducing transmission and distribution losses, NMC should refurbish the old
distribution system, conduct leak detection studies, identify illegal water connections and
discourage public stand posts (PSP). All households should be provided with metered
connections to increase coverage to 100% and volumetric billing should be introduced to
discourage wastage. Finally, NMC can control its operational expenses by conducting an
energy audit, which accounts for the bulk of its operational expenses.
Sewerage and storm water drainage system

The mission statement for the sewerage and storm water drainage system has been defined as
“100% coverage of sewage collection and treatment, and strengthening and rejuvenation of
the natural drainage system”. NMC must extend the sewerage system to the entire city and
provide individual connections to all households/constructed units. The proposed sewerage
system must ensure that no sewage is disposed untreated into the water bodies in and outside
the city. To provide universal access to clean and affordable sanitation facilities at public
places, NMC should encourage the ‘pay and use’ category of public conveniences through
public private partnership arrangements and community involvement in the maintenance of
the same. NMC must focus on the rejuvenation of the Nag and Pilli Rivers, nallah
canalization and the consequent strengthening of the natural drainage system. All the roads
must have storm water drains to prevent flooding during peak periods.

The suggested mission statement for SWM is “Clean city and bin-free city”. NMC should
make serious attempts to ensure 100% segregation at source through awareness campaigns or
the introduction of penalty fees. The current waste dumping practices must be replaced with
scientific waste disposal methods. Decentralised waste-to-energy projects should also be
explored to improve the financial viability of the system.
Roads and public transport

The city’s transport network should be made complete in terms of hierarchy and accessibility,
for efficient movement of traffic. In order to control the growth of private modes in the traffic
stream, the city needs an efficient public transport system. It would be ideal to develop a high
frequency mini-bus based transport system sustained by eco-friendly fuels. NMC should
explore the possibility of fully taking over the operation license from MSRTC. It can even
explore the possibility of private participation in the operations. A specific traffic
management plan should be designed for problem areas and junctions. Signals, signage and
marking also need to be upgraded. Development of parking plazas should get priority in
development. Facilities for pedestrians such as footpaths, railings and refuge islands at
medians also need to be improved.

8
Education and medical facilities

NMC’s role is limited to primary level services in the area of provision of medical and
educational infrastructure. To promote higher-level education and medical facilities, it must
provide a conducive environment for other government agencies and private developers in
the form of support infrastructure, incentives, etc.
Future steps towards improvement in health care facilities should be based on shift from a
target-oriented to community-oriented approach, participatory planning in medical care,
emphasis on quality health care and client satisfaction and preventive health care measures.
To achieve its mission of ‘making Nagpur a medical services hub’, NMC should encourage
and provide incentives for the setting up of multi-speciality hospitals in the form of access to
affordable land, exemption of octroi on equipment and medicine, subsidy on water rates and
taxes, convention centre facilities, etc.
Slums and urban poor

A “slum free city” was identified as the sector vision by the ‘Slums and urban poor’ group.
As per the stakeholders, access to basic services for slum dwellers must be ensured and slum
rehabilitation programs should be focused upon. More EWS/LIG housing should be provided
by the government. Other facilities like public toilets, night shelters, destitute children’s
homes, beggars’ homes, working women’s hostels and marriage halls should also be
provided.
Simple strategies like the reservation of land for EWS housing with adequate enforcement
and adequate financial provisioning can ensure the creation of sufficient and affordable
housing stock in the city. Perhaps the most important change needed to manage Nagpur’s
slums is fostering a collaborative partnership between the local authorities and communities,
with strong support from the government. These federations should be involved as equal
partners from the beginning of the planning processes. Strategies for improving security of
tenure are central to the improvement of the lives of slum dwellers and land use in urban
areas. This may require reform of tenure and land use legislation, coupled with new
legislation to prevent forced eviction.
For the implementation of the Slum Rehabilitation Authority (SRA) scheme, it is essential to
create an updated database on the conditions of the slum settlements. It is critical to prioritize
slums to be considered under the SRA scheme through consultation and public opinion.
Wherever SRA is not viable and space constraints are high, in-situ improvement measures
can be taken up.
Urban environment
Nagpur has been known as a “clean and green city.” It is imperative to preserve this image.
To retain the healthy status of Nagpur’s urban environment, several planning and
conservation initiatives need to be undertaken. This could be achieved through the proper
zoning of activities, provision for sufficient breathing space in new developments and
adoption of proper landscape design practices at the city level. It is important to devise a plan,
which can check the growth of unauthorized developments, especially within the city’s
precincts. To ensure sustainable development with optimum resource utilization, it may be
necessary to develop a regional plan that envisages a balanced relationship between the main
city and surrounding regions. A comprehensive water body restoration or revival program in
the region is of utmost importance. The lake conservation program should also explore the
possibilities of reviving lakes as water sources or points of interest in the city.

9
Land use and housing

The stakeholders have defined the mission statement as “modern land management practices
that promote economic development in an environmentally sustainable manner”. Efforts
should be made to decongest core areas through selective relocation of commercial and
trading activities. High-density high-rise provision must be made in the old city limits to free
space for infrastructure development, road widening etc. NMC must discourage development
in critical, ecologically sensitive areas. Development Control Rules (DCR) should be made
applicable to these areas to restrict encroachments and unauthorised developments. Based on
the compatibility of land uses, detailed studies should be carried out to identify corridors
where densification is possible. In selected areas, specific nodes should be identified along
high growth routes and developed as high density commercial and entertainment centres; the
concept of paid FSI must also be explored. NMC and NIT should encourage builders and
developers to develop mass housing by offering suitable incentives. Peripheral area
(metropolitan region) development needs to be focussed and integrated with transportation
networks through the coordinated efforts of NMC and NIT. For integrated fringe area
development, a Metropolitan Planning Committee should be constituted for the Nagpur
metropolitan region. This agency should be well-equipped with necessary capacity, in terms
of both skills and supporting legislation, for effective planning and management. The efforts
of this agency must be systematically co-ordinated with those of NMC.
Culture and heritage

The stakeholders have defined the mission statement for this action area as “Nagpur:
Gateway to the tiger country”. Nagpur should not only act as an entry point to the Vidarbha
region, which holds great tourism potential, but also be seen as a tourism destination itself.
Firstly, NMC should prepare a heritage conservation plan. This should be harmonised with
various other actions plans for land use, transportation, environment, etc. The plan may be
supported by a heritage conservation policy for the city, covering aspects of documentation
(status and condition of the heritage structures), strategy (what needs to be done) and
implementation (how it should be done). To ensure the successful implementation of this
plan, it is important to imbibe a sense of ownership of the heritage structures in various
stakeholders. There is a need to create a separate fund for these conservation activities from
the budgetary allocations of NMC. Tourism may be developed on themes of heritage,
wildlife, religion, health or education. Adequate facilities should be provided to tourists in
terms of affordable accommodation, information and booking services, and inter-city and
intra-city transport.
Though one of the main aims of JNNURM is to finance the infrastructure investments
identified as part of CDP, the larger objective of the mission is to initiate much-needed
reforms in ULBs.
Reform agenda for Nagpur
JNNURM specifies that in order to avail of its funding, the State Government and the urban
local bodies (ULBs) have to execute a range of reforms. The proposed reforms fall into two
categories: Mandatory Reforms and Optional Reforms.

Adoption of modern accrual based Currently being implemented by NMC
double entry system of accounting

10

Introduction of a system of E- Project has been initiated by NMC, is expected to be
governance completed by March 2007
Reform of property tax with GIS, GIS mapping of properties is currently being
so that it becomes a major source of implemented. Property tax reform has been initiated
revenue, and arrangement for its and would be implemented by March 2008.
implementation so that collection
efficiency reaches 85 per cent
within
Levy of the reasonable
next seven years.
user charges
Currently NMC recovers only partial user charges in
with the objective of ensuring fullwater supply. NMC plans to gradually increase the
collection of cost of operation andsame to collect full cost of operation and maintenance
maintenance within the next five by March 2011. NMC plans to collect full user
years charges for assets created under JNNURM.
Internal earmarking within local Five percent of the budget is earmarked for the
body budgets for basic services to provision of services for urban poor under various
the urban poor schemes covering water and sanitation, roads,
streetlights, education, primary health care centres,
etc. Expenditures on the same are indicated under a
separate head in the budget.
Provision of basic services to the NMC provides education through schools and health
urban poor services through primary health care centres to the
urban poor. Access to basic services in slums is
provided through various schemes of NMC, and slum
upgradation programs are undertaken under the aegis
of SRA. In addition, NMC also undertakes
regularisation and rehabilitation of pre-1995 slums as
per the Government policy.
The above form the list of mandatory reforms to be implemented at the ULB level. NMC has
complied with all the major requirements of JNNURM. Hence, it holds a good chance of
qualifying for funding under JNNURM.
In addition, NMC has achieved considerable progress in the category of optional reforms
prescribed for ULBs.
Revision of bye-laws to streamline Revisions have been undertaken and the process has
the approval process for construction been simplified.
of buildings
Earmarking at least 20-25 percent of Partially achieved under ULCRA, which has a
developed land in all housing projects provision for government share in land development
for EWS and LIG category with a to provide housing for EWS and LIG categories.
system of cross subsidisation
Revision of bye-laws to make Implemented
rainwater harvesting mandatory in all
buildings and adoption of water
conservation measures
Bye-laws for reuse of recycled water A project for reuse of recycled water is planned and
a DPR for the same is under preparation. Draft
policy for the reuse of recycled water is being

11

formulated and the same will be submitted to the
government for approval. NMC expects the same to
be implemented by March 2008.
Administrative reforms Shall be implemented in a phased manner over the
Structural reforms Shall be implemented in a phased manner over the
Encouraging PPP NMC has already experimented with private sector
participation in various areas. Some of the initiatives
involve the proposed laying of pipeline through
BOT; development of commercial complexes,
amusement parks and market centres on a BOT
basis; PPP in slum rehabilitation; community
participation in collection of solid waste, etc.
City Investment Plan and strategies
The total estimated capital investment required for providing efficient services to the present
and future population of NMC by the year 2011-12 is Rs. 5894 crores (at current prices).
More than 70% of the investments proposed under the CIP are dedicated to the sectors of
MRTS and traffic management, slum development/housing, and roads and bridges. The water
and sewerage sectors have been allocated 10% and 8.7% respectively of the total investment.
Summary of Capital Investments

Sector Total investment need % Sector-wise of total
(Rs. crs)
1 Water supply and distribution 590 10

2 Sewerage 515 8.7
5 Slum development/housing 1592 27
Grand total 5894 100

12

In Rs MHADA / NMC /
PPP State Govt
crores NIT / JNNURM
Water supply and distribution 590 - - - 590
Sewerage 515 - - - 515
Storm water drainage 246 - - - 246
Solid waste management 50 - - - 50
Slum development / housing 1592 1,100 - 417 75
Water recycling and reuse 250 250 - - -
Roads 1086 - 650 - 436
MRTS and traffic management 1550 1,500 - - 50
Social amenities 15 - - - 15
Grand total 5894 2,850 650 417 1,977
The CDP has identified projects, which are estimated to cost Rs.5894 crores at current prices.
However, However, JNNURM grants, internal accruals of NMC and debt can together fund
projects worth Rs.2273 crores at escalated prices, factoring in the price escalation on the
project costs over the six year period. The source of Rs. 2273 crores would be as follows:
CIP funding pattern

% of Total
Source of funding Source Amount (Rs. Crores)
Investment
Total 2273* 100.0
NMC has identified opportunities for bridging the investment deficit. Some of the identified
projects like MRTS and water recycling and reuse can be funded through the public private
partnership (PPP) route. The investments in these two projects aggregate to Rs.1750 crores at
current prices. Thus, NMC through internal accruals, debt, JNNURM funding and PPP
model be able to fund projects worth Rs3727 crores (Rs.1977 crores + Rs1750 crores). The
balance projects would be executed by MHADA, NIT, SRA and Maharashtra state
government.
The Way Forward

The JNNURM scheme marks an important milestone in the development of urban
infrastructure and the reform agenda of the Government of India. It provides an opportunity
for municipal corporations to fill the increasing gap between existing and desired service
delivery, even as the pressure on urban infrastructure mounts. It is indeed a stepping-stone for
municipal corporations to achieve improvements in service delivery, governance and
financial sustainability.
It is not so much the philosophy of JNNURM that will demand performance from cities. Peer
cities will create pressure by setting examples and raising the bar. It would no longer suffice
to initiate a reform at the city level and stay content with the progress. The quality of reforms

13
would be constantly benchmarked with those of its peers; the pace of progress would be
measured against the standards set by first movers.
A successful application for JNNURM in the form of the preparation of the CDP is barely the
beginning. The amount and extent of benefits, which will accrue to the Nagpur Municipal
Corporation (NMC) and the real development of the Nagpur city as a whole will depend upon
the progress of the commitments made by NMC, both in service delivery outcomes and in
reform implementation suggested as part of CDP. In order to achieve the vision and stated
mission, NMC has to focus on the following three areas:
Implementation of the City Development Plan

Challenges
Implementing the CDP

The implementation of the CDP has two dimensions: the reform dimension and the
investment dimension. From the point of view of the reform dimension, NMC is in a fairly
good position. It has achieved a fair level of progress in the areas of accounting reforms and
e-Governance. However, it will need to accelerate its efforts in the areas of property tax and
the levy of appropriate user charges. From the investment angle, currently, NMC has been
investing and implementing capital works to the tune of about Rs.80 crores per annum. With
the advent of JNNURM, the Corporation will have to undertake projects of around Rs.600
crores every year. This will require tremendous capacity building within the Corporation.
Challenges in the future

Nagpur is still considered one of the tier II cities of the country. Of late given the good
quality of urban infrastructure like roads and being considered an important centre of
learning, particularly in the field of engineering, Nagpur is slowly catching the attention of
many corporate houses in the country. The favorable mention of Nagpur in the KPMG-
NASSCOM survey and IDC-Dataquest study testifies to the economic potential of Nagpur.
This, when combined with the MIHAN project, has the ability to power Nagpur’s economy in
the coming years. The higher economic growth and relatively better quality of life enjoyed by
Nagpur’s citizens will increase the net migration to the city. This will result in a higher
population growth rate than what Nagpur has experienced in recent decades. This will
further increase the pressure on urban services and possibly the quality of life in Nagpur will
deteriorate as it has in every other major city in the country. The challenge before NMC is to
transit from being a tier 2 city to a tier 1 city without breeding the ills that plague the tier 1
cities in the country.
Opportunities in the future

The city of Nagpur has several opportunities and the Corporation should build on these
opportunities. Here is a description of opportunities, which Nagpur can capitalize. Nagpur,
next to Pune, has the largest number of engineering colleges in and around a city in
Maharashtra. Unfortunately, the students graduating from these colleges often do not find
jobs matching their profiles in Nagpur. This leads to migraton of a talented class of Nagpur’s
residents. The challenge for Nagpur city is to create jobs in the city, which will retain this
talented pool and spur them to contribute to the further growth of the city. The possibility of
technology majors like Satyam Computers and aircraft manufacturer Boeing setting up shop
augurs well for the city. For greater sustainability, linkages between industry and institutions
must be established and nurtured.

14
In its resolve to become a well-developed city, NMC should not lose focus on the 36% slum
population of the city. The challenge before the city is to ensure that basic services including
housing be provided in an equitable fashion to all sections of society. NMC’s important role
in providing primary and secondary education to the economically weaker sections should
not be overlooked. A workforce empowered with basic education can capitalize on the
growth opportunities created in the city.

15
2. PROJECT BACKGROUND
As per the 2001 Census, the urban population of India was 285.35 million, which is about
27.8 per cent of the total population of the country. By 2021, the share of urban population is
estimated to rise above 40 percent of India’s total population. Thus cities and towns are
expected to play a vital role in India’s socio-economic transformation and change. Apart from
their contribution to the country’s Gross Domestic Product (GDP) which is currently placed
at about 50-55 per cent, and their growing role in global markets, cities in India will be the
engines of economic growth, the centre-points of innovation and the hub of many socio-
economic activities. But the current state of affairs in most of our urban areas is far from
satisfactory on all parameters of urban governance. Unplanned growth, large slum
populations, over-stressed and non-reliable civic infrastructure, inadequate financial
resources and dissatisfying urban governance will have a significant negative economic
consequence if not addressed in a planned manner.
2.1 Need for City Development Plan
Municipal governments and other institutions responsible for service provision are facing
acute shortage of capacity and resources, notwithstanding the 74th Constitutional Amendment
Act, 1992, on municipalities. Most municipalities are starved of resources on account of their
inability to effectively use their revenue raising powers, in particular, those relating to
property tax and user charges.
Given the current state of affairs of our cities which is incompatible with the country’s socio-
economic objectives and India’s growing role in the world economy, the Government of
India has launched the Jawaharlal Nehru National Urban Renewal Mission (JNNURM) in FY
2005-06. The Mission will be in place for the next seven years; it aims to create economically
productive, efficient, equitable and responsive cities. The Jawaharlal Nehru National Urban
Renewal Mission focuses on:
• Improving and augmenting the economic and social infrastructure of cities;

• Ensuring basic services to the urban poor including security of tenure;
• Initiating wide-ranging urban sector reforms whose primary aim is to eliminate legal,
institutional and financial constraints that have impeded investment in urban
infrastructure and services; and
• Strengthening municipal governments and their functioning in accordance with the
provisions of the Constitution (Seventy-fourth) Amendment Act, 1992. It provides for
public disclosure of local spending decisions together with the earmarking of budgetary
allocations for basic services to the poor.
The JNNURM assumes that in order to make our cities work and meaningfully contribute to
India’s economic growth and poverty reduction objectives, it is essential to create incentives
and support for urban reforms both at the state and the city level. This can be achieved by
developing appropriate enabling frameworks, enhancing the creditworthiness of municipal
governments and integrating the urban poor with service delivery systems.

16
The JNNURM is also designed to encourage the involvement of the private sector in service
delivery and management and in the implementation of the reform agenda. It accordingly
provides for the participation of business, industry, civic groups and communities in local
decision-making. It is estimated that the current gap of infrastructure in cities with a million
plus population and a few other (about 60 cities) is about Rs. 1,20,000 crores. In order to
meet this gap, the Government of India (GoI) proposed to allocate about Rs. 50,000 crores
during the next seven years in the form of grant to ULBs. But GoI has framed the JNNURM
guidelines in such a way that applicant ULBs will be eligible for grant assistance provided
cities undertake certain reforms; the objective is to improve infrastructure as well as ensure
the long term sustenance of the ULBs. Thus in order to be eligible for the grant assistance
under JNNURM, the Government of India requires eligible cities to:
• formulate a medium-term City Development Plan (CDP) to align with citizens’ interest
and priorities;
• prepare project proposals in accordance with the CDP; and
• draw up a timeline for implementing the urban sector reforms.
Subject to the fulfilment of the above-stated requirements and their satisfactory appraisal, the
Government of India, Ministry of Urban Development/Ministry of Urban Employment and
Poverty Alleviation, will sign a Memorandum of Agreement (MoA) with the state
government and the ULB, and release funds in accordance with the payment schedule that
will form a part of the Memorandum of Agreement (MoA).
As the formulation of a City Development Plan is a mandatory requirement for accessing

JNNURM funds, the Indo-US FIRE (D-III) Project, as part of its agenda to address
development challenges facing India’s cities, has selected Nagpur (besides Pune and
Bhubhaneshwar) as one of the pilot cities to formulate the CDP as per the JNNURM process.
In this context, the Indo-US FIRE (D-III) has retained the services of CRISIL Infrastructure
Advisory to prepare the CDP for Nagpur.
2.2 Objectives of a City Development Plan

The City Development Plan (CDP) is the Municipal Corporation’s corporate strategy that
presents both a vision of a desired future perspective for the city and the Corporation’s
organization, and mission statements on how the Corporation, together with other
stakeholders, intends to work towards achieving the long-term vision in the next five years.
The CDP thus prepared should translate the mission into actions and actions into outcomes.
The objective of involvement of the stakeholders through the consultation process and
endorsement by the local body and other implementing agencies who have committed
themselves to action is to hold them accountable for their mission statements, actions and
expected outcomes.
The CDP clearly defines how a Corporation will serve its customers (businesses and
citizens). For example, the CDP will talk about how the Corporation intends to guarantee a
basic level of urban services to all citizens; make urban planning responsive to emerging
needs; and become responsive to the needs of, and improve its services to local businesses.
The CDP will also outline how the Corporation plans to run its business. The CDP will
elaborate how the Corporation intends to manage public finance in a modern and transparent
way; execute urban planning and governance in line with an established framework, and

17
become more responsive -- cost and time efficient – by availing of technology in its
governance and service delivery processes. Finally, the CDP will reveal the Corporation’s
strategy to manage its resources, i.e. how it intends to increase revenues and expand its tax
base to allow for self-sustaining urban service delivery, improve its creditworthiness, and
recruit and retain a skilled workforce.
2.3 The CDP process adopted by Nagpur

The Nagpur CDP has been developed in close consultation with all stakeholders. As a result,
they have endorsed it; this is intended to make Nagpur Municipal Corporation and others,
who commit themselves to action, accountable for their mission statements, actions and
expected outcomes. The CDP was prepared in a three-phase process. The steps taken under
each phase have been detailed in this section.
Phase 1 - Defining vision and mission statements
The first phase started in mid-January with a reconnaissance. This involved conducting a
rapid city-assessment of Nagpur and identifying the city’s strengths, weaknesses and
opportunities.
This was followed by a capacity building session for NMC officials. The session, held on 17th
January 2006, served to explain the purpose of the CDP and create a sense of ownership of
the plan. The officials of other government departments such as telecommunications,
transport and power were also involved in this workshop (refer to Annexure A in Volume 2
of this report ).
Capacity building sessions were also held for various groups of stakeholders to inform them
about the objectives of JNNURM and the process of preparing the CDP. These stakeholders
included business groups and trade associations, citizens’ clubs and NGOs (refer to Annexure
B and C in Volume 2 of this report).
In order to reach out to a larger section of people, several steps have been taken. First, a
JNNURM workshop was conducted for representatives of the press and the electronic media
(refer to Annexure D). The objective was to publicize the CDP and get people involved in its
preparation. Suggestions and comments were solicited from the citizens by way of newspaper
articles and interviews, and emails. ‘CDP suggestion boxes’ were kept in every NMC ward
office. Banners and hoardings inviting suggestions and comments were placed at several
vantage locations in the city. In an effort to trigger a discussion in every household, school
children were encouraged to write short essays covering topics like what they like and dislike
about Nagpur and their dream for the city. It was envisaged that answering these simple but
thought-provoking questions would precipitate a larger discussion amongst parents and elder
stakeholders of the city. To this end, a public meeting was arranged; about 200 teachers
attended it. The teachers were asked to collect responses from students in the form of essays
and send the best responses and a compilation of the same to the ward offices.
The vision and mission workshop with NMC officials (first workshop) was held on 23rd
January 2006 (refer to Annexure A). It focused on highlighting the current status of all the
services provided by various NMC departments and the key issues confronting each
department. Each department of NMC outlined its vision for the city of Nagpur and a plan of
action that it would follow to realize the vision.
18
As a follow-up to the workshop, CRISIL Infrastructure Advisory on behalf of NMC,

consulted several stakeholders individually. Through these interviews, stakeholders got an
opportunity to articulate what they see as necessary for the further economic growth of
Nagpur and improvement of the quality of life of its people. The stakeholder workshops
conducted prior to individual consultations had paved the way for a more productive and
meaningful discussion on the state of affairs in Nagpur city (refer to Annexure E in Volume 2
of this report).
Phase I concluded with a workshop (second workshop), where NMC officials and
stakeholders together carried out a visioning exercise (refer to Annexure F in Volume 2 of
this report). The NMC mission statements and the perceived needs of the stakeholders were
compared and discussed to reach an initial consensus on the main focus areas. Participants
were divided into eight different groups; each group represented a focus area4. The groups
deliberated on how NMC and the stakeholders could minimise the city’s weaknesses and
contribute to its strengths. Vision and mission statements were also suggested by each group
for the city as well as for each focus area. Action groups were also identified for each
mission statement.
Phase 2 –Identifying priority actions to achieve missions
Phase II started with focus group discussions with stakeholders to identify and define actions
needed to achieve a particular mission statement. The discussions were held between the last
week of February and the first week of March (refer to Annexure G in Volume 2 of this
report). More than 50 stakeholders and NMC officials were a part of these focus group
discussions (FGDs). The NMC officials presented their plans and constraints (both financial
and institutional) with respect to sector issues. Based on these, the stakeholders were
requested to suggest strategies and action plans and identify the key players for implementing
the same. Each discussion was concluded with a summary of agreed strategies and an action
plan highlighting areas of disagreement, if any. Based on the discussions and experts’
comments, a draft action plan was prepared for every focus area under CDP.
Simultaneously, a citizens’ survey was conducted through an independent research agency, to

assess the performance of Nagpur Municipal Corporation (refer to Annexure H in Volume 2
of this report). The survey also aimed at assessing citizens’ demand for various urban
services. It covered aspects like citizens’ satisfaction levels on various urban services, their
perception of slums in the city, their suggestions regarding steps needed to improve service
levels, their willingness to pay for them and finally their vision for their city. The survey was
conducted between 20th February and 8th March, 2006 by an independent research agency,
Hansa Research, appointed by CRISIL Infrastructure Advisory. The questionnaire for the
survey was designed by CRISIL Infrastructure Advisory and was finalised after pre-testing it
with over 50 samples during the second stakeholder workshop. The details of methodology
and findings are given in Annexure I.
4
The eight groups were ‘Water supply, sanitation, sewerage and solid waste management’, ‘Roads, traffic and
transportation’, ‘Land use and housing’, ‘Urban poor and slum development’, ‘Urban environment, gardens and
conservation of water bodies’, ‘Local economic development’, ‘Education, health and social infrastructure’ and
‘Tourism, culture and heritage’.

19
A credit strength assessment was also done to determine the creditworthiness of NMC and to
identify financial reforms required to sustain various investments proposed by NMC under
JNNURM.
Phase II concluded with a stakeholders’ workshop (third workshop) on 12th March 2006
(refer to Annexure I and J in Volume 2 of this report). The findings of all the above three
activities were presented to NMC officials and stakeholders. The CRISIL Infrastructure
Advisory team’s experts supported these groups. The experts provided inputs in terms of
resources required, practical implications, preliminary funding requirements and institutional
capacity requirements for successfully accomplishing priority actions. Based on these, the
stakeholders refined and prioritised the strategies and action plans for their respective groups.
Individually, they also assigned priorities to investments across various sectors and projects,
keeping in mind the findings of demand survey and credit strength assessment.
Phase 3 – Feasibility assessments and investment scheduling
The last phase of the CDP preparation process involved assessment of detailed project costs
and determination of funding sources. Types and sources of financing were identified for
priority projects and reforms; the sources included internal resources, state and central
government, local financial institutions, donors, and public-private partnerships.
After assessing the risks for these priority projects and reforms, risk management measures
were identified. Scheduling of priority actions was also done for all the prioritized
projects/actions in a logical sequence based on the availability of resources along with a
Capital Investment Plan for the identified projects. The corresponding Financial Operating
Plan was also prepared, outlining the preliminary budget, financing assumptions and
responsibilities for implementation and financing.
All these were integrated into a draft City Development Plan and presented in the fourth and
last workshop with NMC officials and stakeholders on 8th May 2006 (refer to Annexure K in
Volume 2 of this report). The implementation issues relating to the City Investment Plan
were discussed at the workshop. Based on the discussions in the workshop, this final CDP
document was prepared.

20
Figure 1. Process of preparation of CDP for Nagpur – phasing and timelines
Preparation of City Development Plan - Nagpur

Jan Feb March April May
Reconnaissance
Capacity building for NMC

officials and stakeholder
groups 1st visioning workshop
with NMC officials
Phase I
Mass communication efforts
Individual stakeholder
consultations 2nd visioning workshop with NMC
officials and stakeholders
Focus group discussions
with stakeholder groups
Citizens’ demand survey
Phase II
Credit strength assessment
3rd workshop for action
prioritization
Project costing and
prioritization
Phase III
Draft CDP
Preparation of city 4th workshop for
investment plan implementation plan
Final CDP

21
3. ABOUT NAGPUR
Nagpur has always enjoyed the status of a capital city that continues till date; it is the winter
capital of the Maharashtra state. It completed 300 years of establishment in 2002. Though an
important administration centre with advantageous geographical location, Nagpur’s economic
development has been constrained by the limited development of the hinterland of central
India. However, with technological developments and overall development of the central
hinterland, the scenario is set to change. Investments in central India (Vidarbha region) as
well as the formation of the Chattisgrah state should provide an impetus to Nagpur’s local
economy.
3.1 History of Nagpur

The city got its name from the River Nag or Nag people and is known since prehistoric times.
Nagpur and its surrounding region also find a mention in the Vedic and Mauryan scriptures.
Nagpur city's foundation was laid by the Gond King of Deogad "Bakht Buland Shah" in the
year 1703. Chand Sultan, successor to Bakht Buland Shah, constructed a three-mile long wall
around his City by the Nag River. In 1743, it became the capital of Raghoji Rao Bhonsle’s
kingdom. The Bhonsle period witnessed peace with cultural and economic prosperity.
Cottage and handloom industry started developing during this period. The city was annexed
in 1817 by the British after the defeat of Appasaheb Bhosale in the Battle of Sitabuldi.
Consciousness for planned city development was raised by Sir Patrick Geddes, who visited
the city in 1915. The Nagpur Improvement Trust (N.I.T.) was established in 1936 to carry out
planned development in the city. The British Government made Nagpur the capital of the
new state named Central Province in mid-19th century and it remained so till 1956, after
which it became the second capital of Maharashtra.
Thus Nagpur has enjoyed the status of being the administrative centre of Central India during
the ancient and medieval eras. It carries a legacy of cultural and economic prosperity. Its
proximity to tribal areas has also ensured the preservation of its natural resources, i.e.,
minerals and forests. In the modern era, though Nagpur has lost its politically prime position,
natural aspects of geography, climate and location continue to position it favourably for
prospering as an economic hub.
3.2 Geography and climate

The town is dominated by the British fort, which was built in 1818 on the twin hills of
Sitabuldi in the centre of the city. The surrounding region is an undulating plateau rising
northward to the Satpura Range, from 889 to 2,142 feet (271 to 653 m). In the west, the hills
are forested. In the northeast are the hills of Ramtek. The region is drained by the Kanhan and
Pench Rivers in the center, the Wardha in the west, and the Wainganga in the east. Both these
rivers later merge as tributaries into the Godavari River. The soil in the west and the north is
fertile black (cotton) and that in the east alluvial in nature.
The climate of Nagpur follows a typical seasonal monsoon weather pattern. The peak
temperatures are usually reached in May/June and can be as high as 480C. The onset of
monsoon is usually from July. The season extends up to September with the monsoons

22
peaking during July and August. After monsoons, the average temperature varies between
270C and approx 6-70C right through December and January. The average annual rainfall is
45 inches, with more rain in the east than in the west.
3.3 Location and connectivity

Nagpur is located at practically the geographical center of India; in fact, the Zero Milestone
of India (a heritage monument) is in this city. (Nagpur is 837 km from Mumbai, 1094 km
south of Delhi, 1092 km north of Chennai and 1140 km west of Kolkata). All major highways
-- NH-7 (Varanasi - Kanyakumari) and NH-6 (Mumbai - Sambalpur - Kolkata) and major
railway trunk routes (Mumbai, Chennai, Howrah and Delhi) pass through the city.
Figure 2. Location of Nagpur in India
An electrified broad gauge railway track connects Nagpur to the four major metros.
Destinations connected include Mumbai, Delhi, Calcutta, Chennai, Kolhapur, Pune,
Ahmedabad, Hyderabad, Jammu, Amritsar, Lucknow, Varanasi, Bhubaneshwar,
Thiruvananthapuram, Cochin, Gorakhpur, Visakhapatnam, Bangalore, Mangalore, Patna and
Indore.
The Sonegaon airport is 7.5 kilometres south of Nagpur city. It is connected to some
important Indian and international cities including Mumbai, Calcutta, Delhi, Hyderabad,
Raipur, Singapore, Saudi Arabia and Bangkok.
Thus, distance and connectivity with all the important Indian cities gives Nagpur an inherent
advantage. It can be seen as a transport hub, connecting the Indian cities to each other and
international destinations as well. Various IT and ITES companies are also viewing this
characteristic as a strong positive factor. The city provides access to its own skilled
manpower and also to that of the entire region.
3.4 Demographic profile

The Nagpur district consists of Nagpur Municipal Corporation, 10 municipalities, 13
panchayat samitis and 778 gram panchayats. The total area covered is about 9897 sq. km. of

23
which Nagpur city accounts for 217.65 sq. km. (2.2%). The district population (as per Census
of India - 2001) was 40.51 lakhs of which 20.52 lakhs (about 50%) were in Nagpur city. The
average population density of Nagpur is quite low as compared to other comparable cities of
India. The figure was 95 persons per ha in 20015.
It is estimated that 36% of the population in the city of Nagpur lives in slums. There are
about 427 slum pockets in the city spread over an area of about 17 sq. km. Of the 427 slums,
292 slums are notified slums. In 1997, the slum population of Nagpur was about 6.61 lakhs,
which increased to 7.4 lakhs in 2001 and 8.08 lakhs in 2005, thus showing a growth of 22%
in the last eight years. Of the 8.08 lakh population, about 20% lives in non-notified slums
(Source: Slum department, NMC).
3.4.1 Growth and spatial distribution
As per Census of India (2001), Nagpur’s population is about 20.52 lakhs. The population
trends of the city show a declining growth rate over the decades. It has decreased from 48.3%
in 1921-31 to 32.6% in 1991-2001. Based on the linear projection method, the growth rate
may reduce in the next three decades to 22.2% (2021-31). Accordingly, in the next 25 years
Nagpur’s population would double. But, considering the recent development projects like
Multimodal International Hub Airport – Nagpur (MIHAN) and IT sector’s likely investments
in the city, Nagpur’s growth rate may revive itself and Nagpur’s population may double by
2021, i.e. in the next 15 years. Nagpur needs to plan for its infrastructure accordingly. In the
graph below the corrected figure population reflects that the level of population that can be
attained if the all the proposed investments in and around the city like the MIHAN project
fully materialise.
Figure 3. Population projections for Nagpur city
Population trends in Nagpur city

Population (in lakhs)
100
80
60
40
20
0
1921
1931
1941
1951
1961
1971
1981
1991
2001
2011
2021
2031
2041
Year
Population Corrected population
As per Census of India 2001, the attractiveness of the city for migrants has been decreasing.
In the last decade (1991-2001), almost 46% of the population growth has been due to in-
migration. The figure has declined to 24% in the last four years (1997-2001), as per Census
2001. Further, data regarding key reasons for migration shows that attractiveness of the city
as a business destination is also low. Most of the migrants have originated from the rural
areas. The key reasons for migration by the male population were work/employment (49%),
5
The comparative figures for Surat, Ahmedabad, Indore are 217, 184 and 122 persons per ha respectively. Pune
has a marginally higher density of 104 persons per ha.

24
followed by movement of household (22%) and education (10%). The proportion of people
shifting for business purposes was very small.
The distribution of population is highly uneven. The city is characterised by low-rise

development, which is dense in the older and inner parts of the city, and by a lot of vacant
land in the outer areas of the city. The inner city area of the city had high densities of 700-850
persons per ha (as per Census 1991) and also along national highways, NH-6 and NH-7. But
the peripheral areas indicated densities ranging from as low as 10 persons per ha to 150
persons per ha.
3.4.2 Other characteristics
India has a very young population with a median age of 24 years. About 65% of the total
population is less than 35 years old. Nagpur is also reflective of this demographic
characteristic with the median age being closer to the national level; 66 percent of the total
population is under the age of 35 years. The 10-25 year age group forms the largest
proportion of the total population. This offers a valuable resource for economic development
of the city. But, at the same time, if not given optimum opportunities, the tendency to migrate
will probably be the highest within this age bracket.
Figure 4. Age distribution of population in Nagpur
Age wise population distribution
140000
120000
100000
Population
80000
60000
40000
20000
0
0-
5-
10
15
20
25
30
35
40
45
50
55
60
65
70
75
80
4
-1
-1
-2
-2
-3
-3
-4
-4
-5
-5
-6
-6
-7
-7
+
4
Age group (years)
Males Females
Source: Census of India, 2001
The sex ratio in Nagpur is quite healthy at 936, which nearly equals the all-India figure of
933. The figure is even healthier for the slum population of Nagpur at 948. The figures are
significantly better than those obtaining in many other Indian cities like Bangalore and
Ahmedabad (Figure 5).

25
Figure 5. Sex ratio in Nagpur
Sex ratio of some Indian cities
Nagpur (slums)
Nagpur
Chandigarh
Indore
Lucknow
Surat
Ahmedabad
Bangalore
500 550 600 650 700 750 800 850 900 950 1,000
Sex Ratio
Source: Census of India, 2001
About 84% of Nagpur’s population is literate as per Census 2001. But the figure is aligned in
terms of gender. Males have a literacy rate of 90% and females a mere 78%.6 Of the total
slum population, about 75% are literate; 79% of the males and 68% of the females. The
figures are clearly skewed towards the male population. NMC has kept these factors in mind
while planning for primary educational infrastructure and implementing literacy campaigns.
3.5 Economic base of Nagpur

About 30 percent of the city’s population is ‘working’ as per Census of India-2001. About 85
percent of the working population is male. Trade, hotels and restaurants is the largest industry
group in the city. About 36.3 percent of the working population is engaged in this industry
group. Transportation sector employs 17.6 percent of the total working population. Nagpur’s
location on the confluence of various transportation routes has probably contributed to the
large share of employment generation in the trade and transportation sector. Manufacturing
also has a significant presence in Nagpur with 15.4 percent of the working population
involved in this sector.
Table 1. Workforce participation in Nagpur

Persons Males Females
Main workers 568283 478981 89302
Agriculture 0.6%
Mining 0.8%
Manufacturing 15.4%
Water and electricity
works 0.3%
Construction 10.6%
Trade, hotels and
restaurants 36.3%
Transport 17.6%
Other services 18.4%
Marginal workers 59198 40123 19075
Non-workers 1424585 540661 883924
Total 2052066 1059765 992301
Source: NSS 55th round, Census of India, 2001
6
The corresponding figures for Pune are 77% overall, 81% for males and 72% for females.

26
3.5.1 City with latent economic potential
Nagpur measures well on various liveability indices in comparison with other cities. It has the
lowest income inequality among various cities in the country. ‘India Today – R K Swamy
BBDO Guide to Urban Markets’, also ranked the city as the tenth wealthiest, highest-
consuming and most aware Indian city in 2004. Nagpur’s vantage location coupled with
growth triggers like the construction of the east-west and north-south corridors, proposed
investments in the multimodal transport hub, development of the special economic zone, and
revival of industries in the Vidarbha region would stimulate economic growth.
In addition, Nagpur has all the ingredients for emerging as a high quality service centre. IT
being a knowledge-based industry, quality human resources are one of its key requirements.
The region around Nagpur has 27 engineering colleges with about 8,600 engineering students
passing out of these colleges every year. (After the Pune region, Nagpur has the highest
number of engineering colleges in the state of Maharashtra.) This would render Nagpur an
attractive location for the IT-ITES industry. Low labour cost and the availability of highly
skilled manpower would add to Nagpur’s attractiveness. Information Technology Enabled
Services (ITES) and Business Process Outsourcing (BPO) units would also consider Nagpur
as a business destination, as they prefer locations with low cost of living. The figure for
Nagpur is substantially lower as compared to most other IT destinations in the country. A
Dataquest-IDC study of the top ten IT cites in India ranked Nagpur seventh, based on
parameters such as manpower availability, information, communication and technology
(ICT) infrastructure availability and usage, lifestyle and environment. Also, as per the KPMG
– NASSCOM survey, Nagpur is one of the top four tier II cities that have a huge potential for
information technology and IT enabled services.
Nagpur holds a strategic position in international aviation routes. Its unique location at the
crossing of the air route between Europe and South-East Asia as well as between South
Africa and North-East Asia makes it a logical and ideal location for a passenger and cargo
hub.7 Within India also, the fact that the trunk north-south and east-west highways and
railways also cross at Nagpur makes it a natural choice as a transport hub based on multi-
modal transport principles.
3.5.2 Investments triggering economic growth

Nagpur has adequate reasons to grow at a faster pace than the past. The slowing down in the
decadal population growth can be taken as a proxy for decreasing levels of economic activity
in the region. It has been on several occasions stated by various stakeholders that, unlike
Pune, Nagpur has not been able to retain the huge graduating pool of engineers and doctors.
This has mainly been attributed to the lack of adequate employment opportunities in the city.
What has probably held back economic growth in the past is the lack of priority given to
Nagpur (and Vidarbha in general) by successive state governments. It has been well-
documented by the Dandekar Committee (1984) that at 1982-83 prices, the total
developmental backlog in Maharashtra state excluding Mumbai was Rs.3177 crores. Out of
which, Vidarbha’s share was Rs.1247 crores, about 40% of the state backlog (excluding
Mumbai). The developmental backlog for Marathwada and Western Maharashtra was
7
Techno-Economic Feasibility Study of the proposed Multi-modal International Passenger and Cargo Hub
Airport at Nagpur by L&T-Ramboll, and CRISIL Infrastructure Advisory

27
relatively lower at Rs.751 crores and Rs.884 crores. The backlog over the years has increased
further while that for the rest of Maharashtra has declined. As of April 2000, the
developmental backlog has increased to Rs.9830 crores.
MIHAN (Multi-modal International Hub Airport of Nagpur)
The trigger that Nagpur is mainly looking at is the MIHAN project. The proposed MIHAN
project is expected to spread over 4,025 hectares at a cost of Rs.2000 crores. Besides the
airport, the proposed project involves a road-rail terminal, a special economic zone (SEZ) and
other urban amenities to meet the needs of the working population in around the proposed
airport. The SEZ will provide the right platform for exploiting the latent economic potential
of Nagpur city. The SEZ project has potential to create over 1.2 lakhs jobs in Nagpur city.
Table 2. MIHAN Project

Area in
Activity
hectares
Airport 1200
Road – Rail Terminal 200
SEZ 1475
-Captive Power 52
-IT Parks 400
-Health City 50
-Other Manufacturing & Value Added Units 963
Residential, Open Spaces, Hotels, Roads, Water
Supply 1140
Total 4025
Source: Maharashtra Airport Development Corporation
The idea of the MIHAN and SEZ project together is based detailed market studies. It has
been observed that each of the industries that will be contained in the SEZ has been chosen
on the basis of the human and natural resource advantages that Nagpur city has to offer to
prospective investors. The same is true for the transport hub project. About 18 percent of the
working population is involved in transportation and allied businesses. This figure for cities
like Bangalore, Surat, Indore, Ahmedabad and Chandigarh is in single digits. This implies
that the share of the working population involved in transportation and allied industries is
higher than what is prevailing in other cities. This can be attributed to the unique
geographical positioning of Nagpur city. This industry is mainly driven by the unorganized
sector. The effort of MIHAN is to capture the inherent advantages in an organized and
scientific manner. The availability of both human and natural resources goes a long way to
ensure that the MIHAN project is rooted in reality.
The details of the MIHAN and the SEZ project are listed below.
IT Parks
Easy availability of constructed premises, tailor-made to suit the needs of the ITES-BPO
industry, replete with plug and play facilities at low cost, serves as a major attraction for the
ITES-BPO industry. Satyam Computers already has bought 100 acres of land in the SEZ

28
area. Construction majors Shapoorji Pallonji and L&T Infocity have already initiated plans to
develop IT parks over an area of 150 acres in the SEZ area.
Airport
The airport is projected to handle about 14 million passengers a year (70% international) and
870,000 tonnes of cargo (90% international) in 30 years time. It is expected that by 2015,
62,000 aircraft movements per year would take place at the Nagpur airport. Boeing has
identified the MIHAN SEZ as a potential site for a $100 million investment in creating a
maintenance, repair and overhaul facility (MRO). The airport will be backed by several
value-adding economic activities, which will be covered by a SEZ spread over 1475 hectares.
Road – Rail Terminal

Nagpur lies on the north-south, east-west corridor of the National Highway Development
Programme. Goods traffic passing through Nagpur is expected to increase significantly. Air
cargo shipped in and out of Nagpur will require multimodal terminal connectivity. Thus, a
road and rail terminal will be crucially needed in the MIHAN area. If Nagpur were to act as a
major distribution hub for the entire country, the multimodal terminal will also require
warehousing facilities including cold storage.
Health City
Nagpur city’s health care facilities presently cater to the needs of the three-crore strong
population of Vidarbha and adjoining districts of MP and Chattisgarh. Since there is no other
city in a 300 km radius with good medical facilities, the city offers an excellent opportunity
for health care establishments/corporate hospitals. The healthcare industry already has a
substantial presence in the city; the numerous medical colleges would ensure an easy supply
of trained manpower to the industry. The presence of an international airport in the vicinity
can ensure easy access to the facilities to patients from all over the world. Nagpur can
potentially attract medical tourists if not from all over the world but certainly from countries
in the South Asia and the Middle East.
Status of the MIHAN Project

The Government of Maharashtra is actively considering this project and has already released
Rs.80 crores towards land acquisition. Already, 1450 hectares of the 1475 hectares required
for the SEZ have been acquired. The contract for the road-rail terminal has been awarded to a
consortium led by logistics major SICAL. Boeing has already committed investments of $100
million in developing a MRO and pilot training facility.
3.5.3 Power generation and distribution

One of the problems that emerged through the stakeholder consultations was that Nagpur
does not get adequate power supply due to large scale industrial activity. This problem faced
by existing and prospective entrepreneurs would be resolved to a considerable extent in the
coming years. Several power projects have been planned, given the geographical advantages
that Nagpur has to offer.
The Nagpur region has large deposits of coal. The Western India Coalfields has its head-
office in Nagpur and has large mining operations in a 150 km radius of the present Nagpur
airport. As a result, coal washing is also a major industry around Nagpur. Due to large
deposits of coal in the region, it offers an attractive location for coal-based power generation.
It is estimated that coal deposits are sufficient to generate 4500 MW of power annually. The
planned power generation capacity of Koradi and Khaparkheda will add another 1500 MW of

29
power. The SEZ area in the MIHAN region will also have its captive power generating plant
of 100 MW for assured power supply. Nagpur will also witness an investment of Rs180
crores for revamping and modernising the distribution system under the Accelerated Power
Development and Reform Programme. This will improve the quality and reliability of power
distributed.

30
4. CITY ASSESSMENT: ANALYSIS OF THE EXISTING

SITUATION IN NAGPUR
To formulate the City Development Plan, an assessment of Nagpur city has been carried out
with respect to basic infrastructure (both physical and social), physical and environmental
aspects like land usage and pollution levels and finally the financial status of the municipal
corporation. This chapter also discusses the status of infrastructure in the slums and the status
of various slum development projects undertaken in the city. The demographic and economic
aspects have already been discussed in the previous chapter. The objective is to make a
realistic assessment of where the city is, the direction in which it has been moving, and its
strengths and weaknesses.
4.1 Basic infrastructure

Municipal services have a direct and immediate effect on the quality of life of the people in
the city. Poor municipal services can also limit city’s attractiveness for business or industry
and thus limit job opportunities for its residents. Therefore, the biggest challenge for the
municipal corporation is to provide its citizens with reliable services that are financially and
environmentally sustainable. This section details the quality of urban services offered by
NMC (and other public bodies) to its citizens and their demands and perceptions regarding
these services. The areas covered in this section include water supply, sewerage and
sanitation, storm water drainage, solid waste management, street lighting, roads and public
transport.
4.1.1 Water supply system
Providing adequate supply of water to the city is an obligatory function for Nagpur Municipal
Corporation. The process involves obtaining raw water from available sources, filtering,
treating and distributing it to the consumers. Apart from these physical processes, NMC also
has to manage other aspects of the supply system such as attending to complaints, charging
customers for services and making investments to ensure sustained supplies.
NMC sources about 480 million litres per day (MLD) of water. Of this, only 10 MLD is
sourced from ground water resources; thus the dependence on ground water is quite low.
Overall, the water supply situation meets current demand. According to NMC sources, if no
steps are taken, Nagpur would have to face a deficit water situation of 62 MLD in 2011.
NMC, in anticipation of the increase in demand, has initiated steps to increase the supply of
water. The Pench IV Water Supply Project will enhance the water supply capacity by 113
MLD. The planned capacity upto 2031 will be just adequate to meet the projected demand.
Steps are already in place to recharge ground water sources through rainwater harvesting and
rejuvenation of lakes in and around the city. These additional resources may be utilised to
supplement surface water sources in the long-run. But there are no concrete plans in place to
augment ground water sources for supplying drinking water to the city by NMC.
The current per capita availability of water in Nagpur is quite high at 200 lpcd (2004).
Though there has been some fluctuation in the past few decades; the figure was 172 lpcd in
2001.This is mainly due to the continuous addition of water sources to the city’s water supply
system. Nagpur manages to meet the UDPFI (Urban Development Plans Formulation and

31
Implementation) guidelines, according to which 135 lpcd is an absolute minimum figure,

while 150-200 lpcd is the desirable level. As per the citizens’ survey, almost 63% of the
people receive adequate quantity of water most of the time, while 31% feel that the quantity
is adequate sometimes, only 4% feel that they never get sufficient quantity of water. The
variation in response is minimal across socio-economic classes.
The citizens’ survey also reveals that, on average, water is supplied for only four hours in a
day, while citizens would like at least 5-6 hours of supply. In terms of water pressure, it was
found to be satisfactory most of the time for 54% of the population; 7% feel that they never
get water supply at adequate pressure levels. The variation is quite high across municipal
zones.
Figure 6. Per capita water availability trends

Water supply levels in Nagpur
180
170
160
Supply per capita (lpcd)
150
140
130
120
110
100
90
80
1921 1941 1961 1981 2001
Source: NMC officials
At present, there are about 1.97 lakh domestic water connections in Nagpur, which serve
about 85% of Nagpur’s population (the rest is served through public stand posts). Assuming
an average household size of five, this implies approximately one water connection for every
two households. Of these, about 1.75 lakhs are metered connections. But, in the present
system, the onus of installing the meter lies on the consumer. There is no mechanism in place
to ensure the reliability of these meters. The non-revenue water level is very high. Against a
treated water supply of 470 MLD, NMC is only able to bill 241 MLD of water. NMC has
plans for introducing 100% metering of the water connections in the city. It is also drawing
up plans to introduce quality checks for the same.
The treatment losses in the system are quite high. The water system input volume is 625
MLD while the treated water supply volume is only 470 MLD. So 22% of the water is lost by
way of treatment losses.
Further, the city ranks poorly in terms of transmission and distribution losses. The losses
should ideally be within 15-20%; currently, these are slightly higher than 60%. For every 200
lpcd of water supplied to the consumer, about 97 lpcd is lost in the transmission and
distribution process. The water audit study reveals that the transmission losses of raw water
through the bulk supply canal range from a minimum of 20% to a maximum of 35%
depending on the quantum of water released in the canal. In absolute terms, the quantum of
water loss was estimated to be a minimum of 100 MLD and maximum of 250 MLD. If NMC
can recover these losses, the additional water available from the recovery of these losses will

32
be sufficient up to 2016 for the expected population growth of the city, thus freeing scarce
financial resources for undertaking other projects in the city.
To ensure the quality of water supplied, samples are collected routinely for water quality
monitoring. In a study carried out in 2002, it was observed that about 15-20% of the samples
were unfit for consumption (Figure 7). The water was found to be bacteriologically unsafe in
a number of cases.
Figure 7. Drinking water quality in Nagpur

Results of water analysis
(Regional Public Health Laboratory)
700
600
500
No. of samples
400
300
200
100
0
April 2002 May 2002 June 2002 July 2002 August 2002
No. of samples found fit No. of samples found unfit
Source: Environmental status report, 2002-03, NMC
It is also observed that the low level of water stored in the overhead service reservoirs results
in low pressure and inadequate supply in various localities. Therefore citizens have taken
recourse to digging wells for themselves or using water available from hand pumps. The
quality of water from such sources is unsatisfactory in general. The analysis of water drawn
from these sources, in the slums, reveals that the hardness level of water exceeds the
prescribed limits; in a few cases, nitrates also had a very high presence. The pH of water in
some of the slums was alkaline indicating that it contained stabilized organic matter. The
results of the analysis indicated presence of iron and fluorides in certain cases, possibly due
to old pipelines or due to the entry of ground water from the leaking joints. The Municipal
Corporation does not keep account of any of these private sources. Thus, it is imperative that
these are also accounted for. NMC feels that proper action needs to be taken to improve the
total quality of water supplied to the city through early completion of the proposed water
projects and regulation of /restriction on the usage of private sources of water.
The Corporation follows a flat tariff structure; hence consumption is not linked to the water
charges. The annual expenditure on water supply is approximately Rs.95 crores against an
actual receipt of only Rs.50 crores. NMC needs to make plans for improving cost recovery
levels. NMC is planning to introduce a volumetric tariff. For this, the reliability of meters
needs to be ensured by NMC through a systematic process. The citizens’ survey also suggests
a positive attitude among citizens towards metering. On being asked about their willingness
to pay for better water supply services, almost all the respondents expressed their willing to
pay at least 10-20% more than their current payouts; the higher socio-economic segments are
willing to pay as high as 25% more. NMC feels that it should revise its tariffs accordingly.

33
4.1.2 Sewerage system

The drainage function of an urban local body is related to the disposal of wastewater and
storm water. This is carried out either through underground piped drains (sewers) or surface
drains, which may be covered or open. Ideally, storm water drainage should be separate from
the wastewater drainage system. But most of the cities in India do not have an adequate
drainage system to carry the wastewater. So, often the sewage flows through surface drains,
which are supposed to carry storm water. In the case of Nagpur, only 60% of the city has
underground sewers. In the case of the rest of the city, the sewage flows in open drains,
which often get choked causing unhygienic conditions. As per the citizens’ survey, about
35% of respondents feel that drains get choked often, of which, about 42% feel that it gets
choked at least once every week. The percentage of respondents feeling that NMC never
cleans the drains is as high as 39%.
In 1943, Nagpur Improvement Trust (NIT) prepared sewerage scheme for the old Nagpur city
area; it was installed in the year 1964. Thereafter NMC made additions and alterations to the
sewerage system. Slopes in the city are from west to east in general. The sewerage system
consists mainly of gravity sewers, which are designed to take the maximum advantage of the
natural slopes. There is only one pumping station and treatment plant at Bhandewadi. Based
on topography, Nagpur city is divided into three sewerage zones namely North Sewerage
Zone (NSZ), Central Sewerage Zone (CSZ) and South Sewerage Zone (SSZ).
Figure 8. Current and projected levels of sewage generation in Nagpur
Sewerage generation levels in Nagpur

1400
1200
Sewage generated (MLD)
1000
800
600
400
200
Current treatment levels

0
2001 2011 2021 2031
Average flow Peak flow
Source: Detailed Project Report for proposed sewerage system (NZ), September, 2003
Currently, about 235 MLD of sewage is generated in the city on average (as per NMC’s
estimate). It increases to 600 MLD in the peak season (Figure 8). Of the total sewage
generated, only 40% flows through the sewers. The rest flows through the city’s open drains.
The situation is worse in the monsoon season. Of 235 MLD of sewage generated across the
city, only a part of the flow, about 100 MLD is collected and treated. This is mainly from the
CSZ. Sewage from the northern and southern zones and the remaining sewage from the
central zone flow into the nallahs without any treatment. This leads to extremely high levels
of pollution in the water bodies of Nagpur.
Of the three zones, the situation is worst in the north zone. The collected sewage is presently
disposed directly in the Nag River, constructed drains and Pili River without any treatment.
There are about 26000 manholes in the zone of which about 50% are choked. The system is
heavily silted and needs cleaning. The density of population is quite high in this zone. 50% of

34
the area does not have any sewerage system. There is also a severe lack of toilets. As a result,
a large part of the population resorts to open defecation. This leads to unhygienic conditions
in the area and pollution of ground water.
4.1.3 Storm water drainage
The existing storm water drainage system is inadequate. With houses, roads, footpaths, etc.
coming up, the permeable area decreases and rain water cannot properly percolate. Thus
storm water drainage becomes imperative to avoid water logging and resultant wear and tear
of roads. The necessity for and design of storm water drainage depends on climatic
conditions, i.e., incidence of rainfall and natural drainage, watershed and topography.
Nagpur city has a very good natural drainage pattern. The city has a suitable topography with
a natural gradient in one direction i.e. from west to east. There are two major storm water
carrying streams. The Nag River starts from the Ambazari Lake’s overflow weir at the
western end of the city and runs through the middle of the city towards the east. It caters to
the storm water drainage requirement of part of west Nagpur, south Nagpur, central Nagpur
and east Nagpur. The second river or the Pili River starts from the waste weir of Gorewada at
the northwest end of the city and runs through the north to the eastern end of the city. It caters
to the storm water drainage requirement of part of west Nagpur and north Nagpur. Besides
these, there are some important connecting nallahs also running along and across the city,
connected to the Nag and Pili Rivers.
At present, only 30-35 % of the road network is covered by the storm water drainage system
of open drains and closed drains. Almost all storm water drains are flooded due to carrying
both storm water and sewer flow. In the monsoon (peak period), there are problems of back
flow in the sewers that lead to unhygienic conditions and outbreak of epidemic. There is a
need to rejuvenate the natural drainage pattern by de-silting the natural drains, rivers and
nallahs and removing the blockages in the natural drainage paths. To support the natural
system, the storm water drainage network along the roads also needs to be strengthened in
terms of coverage and capacity.
4.1.4 Solid waste management
People often form their impressions about a city from the general level of cleanliness that
they see around the city, especially the presence or absence of garbage on the streets and
open places. Thus the quality of operations of a city’s solid waste management system is
crucial for the overall impression of the urban local body. Collection and disposal of waste is
an obligatory function of the Nagpur Municipal Corporation.
Nagpur generates about 875 MT of waste per day; 350-400 grams per capita per day. About
30% of this waste is organic compostible material. The remaining 70% consists of paper
(11.9%), rubber, leather and synthetics (3.02%), glass (0.98%), metals (0.33%) and other
inert materials (53%).
About 75% of the waste is collected under the door-to-door waste collection scheme called
“Swatchata Doot Aplya Dari “ (Sanitation worker at your doorstep) by Swatchata Doot
through ghanta gadis and cycle rickshaws. This is an NGO-based initiative, wherein a

35
contracted NGO worker called Swatchata Doot visits every house, shop and other
commercial establishment. About 60% of the residential and commercial establishments have
been covered by this scheme. Waste from hotels, restaurants, mess, etc. is collected
separately and is converted into compost by vermi-composting. Waste consisting of paper,
plastic, metal, brick stone and glass are sent for recycling by rag pickers. Through this
initiative, NMC is saving about Rs. 500 lakhs annually, as compared to where NMC would
have taken up the responsibility of waste collection and segregation itself.
Figure 9. Solid waste characteristics
Composition of municipal solid waste in

Nagpur
Paper
11.86%
Rubber, leather
and synthetics
Organic material 3.02%
30.37%
Glass
0.98%
Metals
0.33%
Inert
53.45%
Contracts for the cleaning of busy roads, market places, commercial areas and other
important roads have been given to private agencies/NGOs. The agencies have to work in
these areas for a minimum of 14 hours daily in two shifts for all seven days. The workers
have to wear uniforms and carry identification cards. The minimum number of workers to be
deployed per kilometer has been fixed. About 300 km. of roads and three vegetable markets
are being cleaned by 700 workers. The manpower deployment matches the norms prescribed
by the Solid Waste Management and Handling Rules, Supreme Court of India, 2000.
As per the citizens’ survey, the majority of the respondents have said that the Corporation
collects garbage from the doorstep mostly on a daily basis and they are more than satisfied
with its services. So far, though the door-to-door collection system has been successful, the
practice of segregation at source has not been introduced successfully. NMC, with the help of
NGOs, has started holding public awareness meetings to encourage segregation of waste.
For storage of waste, about four-six community bins are placed in each ward. A ward
typically has an area of 4-12 sq. km and a population of 45-50,000. Accordingly, the solid
waste generated is about 16-20 MT per day; this is collected and stored in these bins. The city
has approximately 300 such bins. Besides these, an additional 90 bins are kept in the market
and other areas. The bin placement practices adequately match the norms prescribed by the
SWM Handling Rules, Supreme Court of India, 2000.
Waste collected from all over the city is transported to the processing and disposal sites by
450 labourers and 104 drivers. The fleet of vehicles available for the purpose includes
dumper placers, trucks, tractors, market vans and heavy machines, totaling 162 vehicles. 41

36
labourers are involved in processing and disposing waste at disposal sites. The frequency of
transportation of waste from various waste storage depots is once or twice a day and the total
capacity of the fleet is 960 MT. Vehicles used for transportation of waste are covered on top.
Waste is not exposed to the open environment. All the containers are of a closed type.
Wherever open trucks are used, they are covered during transportation. There is limited waste
handling while the waste is being transported and unloaded by the dumper placers.
Currently, NMC is not following a scientific method of waste disposal. The city development
plan has earmarked two sites for waste disposal, Bhandewadi and Chikhlikhurd. The site at
Bhandewadi is being used for dumping at present. Decentralized waste management is being
practiced in a limited way. Waste generated from hotels, restaurants, mangal karyalaya
(marriage halls), vegetable markets, etc. is collected separately. This waste is collected daily,
and one-third of this (8-10 tonnes) is converted into vermi-compost. This is then used as
manure in the NMC gardens. Composting of other bio-degradable waste has also been started
in some NMC gardens and dahan ghats (cremation grounds). Development of a sanitary land
fill at the existing dumping site is in progress. A composting plant with the latest technology
is also being planned to be developed within the dumping site.
Treatment and disposal of bio-medical waste has been assigned to a private contractor on
Build Own Operate (BOO) basis. Dental clinics, dispensaries, blood banks, pathology
laboratories, homeopathic colleges, etc. have been covered. Under this scheme, NMC
receives Rs. 23.5 lakhs as an annual royalty fee. Land measuring about 0.25 acres has been
allocated to the contractor at Bhandewadi on a 30-year-lease.
The key issues with the solid waste management services of NMC can be thus summarized as
follows. Segregation at source is very limited. Mostly un-segregated municipal solid waste
(MSW) is disposed. People are reluctant to pay user charges and also there is a lack of strong
political will to promote segregation. The available manpower is inadequate to clear all the
containers /bins daily. The number of transfer stations or collection or storage centers is also
inadequate. While unloading into containers, there is handling of waste, which poses a threat
for the persons handling the waste. The system needs to be modernized further. Due to a
single and distant disposal site and lack of adequate transportation infrastructure, every
vehicle has to travel a long distance and spend a lot of time per trip. Finally, there is only one
existing disposal site at Bhandewadi, which would not meet future requirements. Presently,
all the MSW is simply dumped at the disposal site. Non-availability of proper disposal and
unloading facilities is a major concern, especially during monsoons.
4.1.5 Roads and public transport
Nagpur being almost at the geographical centre of India, all major highways and railways
pass via Nagpur. Nagpur city is at the junction of two National Highways, NH-6 and NH-7.
This has resulted in the city being a major trade and transportation centre. It is connected to
all metropolitan cities of India by air routes as well. The total length of roads in the city is
1907 km (Table 3), of which the length of major roads is 500 km, the remaining being the
internal roads. The Nagpur Municipal Corporation (NMC) has executed an Integrated Road
Development Project (IRDP) to improve the transportation system within the city limits.

37
Table 3. Details of road network in Nagpur

Total length of city roads in NMC area 1150 km
Total length of roads 1907 km

Cement roads 25 km
Paved tar roads 1502 km
Unpaved roads 380 km
The average width of carriageway in the year 2000 6-14m
Length of ring road around the city 41.48 km
No. of flyovers 3
No. of river bridges -
No. of railway-over-bridges 3
No. of intersections 200
No. of road crossings with signals 112
No. of road crossings with timer 54
No. of road crossings with blinkers 30
No. of pay and parking zones 11
Source: Environmental Status Report, 2002-03, NMC
The Integrated Road Development Project brought about a revolutionary change in the city.
Committed totally to this highly ambitious project, NMC and NIT have together given
Nagpur city an infrastructure in tune with the metros and in a record time. Initiated after
intensive survey and planning, the widening and construction of all major roads, streets,
junctions and highways of the city have been taken up. The roads have been reconstructed
and beautified with assistance from the State Govt.-owned Corporation, the Maharashtra
State Road Development Corporation (MSRDC). The successful implementation of IRDP in
Nagpur city was initiated against a highly cynical backdrop with virtually non-existent
financial and technical support. It has set an example for every civic/corporate
body/individual/institute in the country to galvanize development and reforms in their cities
and thrive on challenges.
Parking facilities
Parking facilities in Nagpur are inadequate. It is evident from the fact that the city roads are
clogged with parked vehicles. This results in congestion on the roads and leaves little room
for pedestrians. It has become extremely important to develop and enforce strict parking
norms in new buildings and make suitable parking arrangements in public spaces. The ‘Pay
and Park’ system was thus developed and is under implementation in conjunction with IRDP.
Vehicle density and road safety
There are about 4.6 lakhs vehicles registered in Nagpur including two-wheelers, three-
wheelers and four-wheelers. About 280 vehicles are being added to this number everyday.

38
Table 4. Vehicle mix in the city

Vehicle Category No. of vehicles %
Two-wheelers 384,383 83.7
Three-wheelers 20,000 4.4
Cars 26,069 5.7
Jeeps 8,585 1.9
Omni Buses 497 0.1
Tractors 3,475 0.8
Trailers 3,716 0.8
Others 12,275 2.7
Total 459,000 100
Source: NMC and Indiastat
It has been a general experience that with improvement in road quality, there is considerable
growth in vehicle ownership. Nagpur has not experienced such a phenomenon so far. For
instance, Pune with a population of just over 25 lakhs (slightly higher than Nagpur) has
double the vehicular population of Nagpur. The number of vehicles per 1000 persons in
Nagpur is much lower than that prevailing in Chandigarh, Bangalore and Indore, though the
number is increasing at a rate significantly higher than that in these cities. The average
journey speed is around 25 km per hour, which is high in comparison to other Indian cities8.
Higher vehicular speeds along with poor traffic management is leading to a high number of
road accidents and rendering road safety a major area of concern for the citizens. As per the
citizens’ survey, about 36% of pedestrians and 46% of motorists feel that Nagpur roads are
unsafe.
Public transport
Nagpur’s public transportation system is operated and maintained by Maharashtra State Road
Transport Corporation (MSRTC). NMC has to work in close coordination with MSRTC to
improve the existing public transportation system. The responsibilities of the Traffic
Department of NMC in consultation with the Traffic Police Department, include traffic-
related works such as installation and maintenance of traffic signals and improvement of
traffic junctions.
The existing public transportation system of the city is highly inadequate, in terms of both
capacity and reliability. MSRTC operates city buses, which cater to about 6% of city trips.
Travel demand in the city is primarily catered to by personal modes and auto-rickshaws.
8
Techno-economic feasibility study for the proposed mass rapid transit system in Nagpur city, L&T – Ramboll
Consulting Engineers Ltd., March 2004.

39
Figure 10. Vehicular trips characteristics for Nagpur
Modal share of vehicular trips
Bus Car
Auto-rickshaw 7% 7%
12%
Two wheelers
Cycle
47%
27%
Source: Techno-economic feasibility study for the proposed mass rapid transit system in
Nagpur city, L&T – Ramboll Consulting Engineers Ltd., March 2004
Overall, Nagpur has a better road infrastructure as compared to that of other cities in India.
With the anticipated growth in economic activity in the city, there will be a corresponding
rise in purchasing power amongst its citizens. This will trigger a massive increase in vehicle
ownership patterns in the city. This might become an issue due to related problems like
safety, congestion, pollution, etc. The city needs to prepare itself for these problems in
advance. Solutions may lie in widening the road network in congested areas, introducing
better parking norms and facilities, strictly enforcing encroachment norms, practicing
scientific traffic management and instituting an effective public transportation system.
4.1.6 Street lighting
The provision of street lights as well as their replacement and maintenance is the
responsibility of Nagpur Municipal Corporation. After the roads were widened under the
IRDP, it was observed that the street lighting was inadequate. Therefore, to improve
illumination levels, the City Lighting Improvement Project (CLIP) was taken up. All the 60
major roads constructed under IRDP were provided with sodium vapour lights. Similarly,
high masts were provided at 60 traffic junctions. The overhead lines, HT and LT poles, have
been replaced with underground cables. Tube lights have been replaced by sodium vapour
lights on all the major roads. The new system also has energy-saving devices, automatic
switch-on-switch-off arrangements, closed luminaries, etc. The Corporation has entrusted the
entire work of managing the tube lights and other fixtures to various contractors in different
wards.
There are about 71,738 street lights in Nagpur9. The number of connections per unit of road
length was found to be comparable to cities like Bangalore, Indore and Chandigarh. The
percentage of connections in working condition is the highest in Nagpur compared to other
9
Source: Environmental status report, 2002-03, NMC.

40
Indian cities like Ahmedabad, Bangalore, Surat, Lucknow, Indore and Chandigarh (Source:
City Monitor Report 2002, AMA Centre for Management of Civic Affairs, Ahmedabad
Management Association ).
4.1.7 Education
A few decades back, educational facilities were totally in the hands of the Nagpur Municipal
Corporation and Zilla Parishad. Recently, private educational institutions have been showing
interest in the city. Nagpur can already boast of some high quality schools. Students from
other countries come to Nagpur to study in these schools. Besides schools, institutions for
higher-level education, like medical and engineering colleges, are also present in the city in
good numbers.
As per Census of 2001, the total population of Nagpur city was about 20.5 lakhs, of which
about 2.4 lakhs are children of less than six years of age, while 2.6 lakhs are aged between 6-
20 years. Of these, about 4.6 lakhs are enrolled in schools. About 1250 students are enrolled
in the 12 medical colleges whereas 3192 students are completing their education in 15
engineering colleges.
4.1.8 Medical facilities
Nagpur provides medical facilities across service levels and categories. There are numerous
full-service hospitals in the city. These are owned and operated by several agencies including
the central government, charity organizations, corporates, etc. Some of these are listed below.
Table 5. List of medical facilities in Nagpur

Government Charitable hospitals Private hospitals
Govt. Medical College RadhaKrishna Hospital Lata Mangeshkar Hospital
Govt. Dental College Nagrik Sahakari Hospital BhauModak Medical College
Govt. OTPT College Dalvi Hospital Jupiter Ayurvedic College
Indira Gandhi Medical College Janta Maternity Home Nagpur Homeopathy College
Daga Hospital Matru Sewa Sangh Sitabuldi Dabha Homeo Medical College
ESIS Matru Sewa Sangh Mahal Lata Mangeshkar Dental College
Govt. Ayurvedic College Mure Memorial Hospital Wockhardt Heart Hospital
Govt. Mental Hospital Nagpur Homeopathy College Orange City Hospital
Central Railway Hospital Tirpude Hospital
Pachpaoli Maternity Home Shri. Pakwasa Ayurvedic Hospital
Indira Gandhi Rugnalaya
Isolation Hospital
Besides these, there are about 750 nursing homes. Overall, there are about 7500 hospital beds
in the city. These are duly supplemented by 39 dispensaries and six mobile dispensaries,
which are run by the Municipal Corporation. The city’s medical infrastructure also includes
3000 private clinics and 67 pathology laboratories and blood banks. It caters to patients
coming from villages around the city and even from Madhya Pradesh, Andhra Pradesh, and
Chattisgarh. A large number of these people come to the city for specialty health care.
While the population of the city is increasing day by day, the number of beds of government
hospitals remains more or less constant. There is an urgent need to expand the bed strength of
these hospitals to satisfy the growing demand. Since poor and below-poverty-line patients go

41
to these hospitals, it is extremely important to increase the bed strength of the Government
Medical College and the Daga Hospital.
4.2 Access of slum dwellers to basic services
Urban poverty and the growth of slums in Nagpur reflect a skewed development process, one
in which the seat of enterprise and industry in the city have led to the large-scale migration of
both unskilled and skilled workforce. But land availability, affordable housing and services
standards have not been able to keep pace with the influx.
In Nagpur, 40% of the population lives in slums. There are about 427 slum pockets in the city
spread over an area of about 17 sq. km. Of the 427 slums, 292 slums housing 80% of the
slum population are notified. In 1997, the slum population of Nagpur was about 6.61 lakhs,
which increased to 7.4 lakhs in 2001 and 8.08 lakhs in 2005, thus showing a growth of 22%
in the last eight years. This statistic is alarming for a growing city like Nagpur. (The
demographic characteristics of the slum population of Nagpur have already been covered in
section 3.4). The slums are spread over the geographical expanse of the city. The area of slum
pockets varies from 2,000 to 50,000 sq. m.
In order to formulate a workable solution, the issue of slum rehabilitation has been addressed
through a zonal approach. The city has been divided into five zones, manageable in terms of
size and population. A large number of slum pockets exist in the north and west, followed by
the east zone.
Table 6. Details of slum population of Nagpur

Zone No. of slum No. of Slum population Area covered under
pockets households in (in lakhs) slums (in Ha)
slums
East 102 42500 2.36 409.46
West 111 27400 1.66 413.7
North 120 6745 0.38 378.86
South 58 19500 1.12 186.08
Central 36 17200 0.98 233.36
Total 427 113345 6.5 1621.46
Source: Slum department, NMC
The number of BPL (below poverty line) families has also been constantly increasing in the
city. As per the Social Welfare Department of NMC, the total BPL population in 1997-98
was 4.1 lakhs; this increased to 10.25 lakhs in 2005.
The exact statistics regarding access to basic services in the slums is not available with
NMC. This poses a serious limitation for the decision-makers, for identifying the exact extent
of gaps in basic infrastructure. In the process of preparation of the City Development Plan,
various consultations have been held with stakeholders including relevant officials from
NMC, slum dwellers and representatives from NGOs working in the slum areas. Some of the
key issues highlighted during the consultations are explained below.
Slum pockets are located in low lying and water logged areas and face problems of general
squalid conditions, unhygienic surroundings, and temporary structures. Malnutrition, poor

42
civic amenities, and inadequate sanitation are widespread in the slums increasing the
vulnerability of the urban poor.
The low income levels in the slums adversely affect their ability to pay for basic services like
water, sanitation, education and health. Slums dwellers are mostly employed in the informal
sector and lack social security and safety nets. Thus they cannot access credit to maintain or
upgrade their residential units.
The current city planning approach has neglected the significance of informal sector
establishments for the city. There is a need to create better infrastructure facilities for the
informal work force that supplies cheap labour to the city. Availability of resting sheds,
water, sanitation facilities, etc. on these sites is almost completely lacking. Development
plans should identify and demarcate hawking and non-hawking zones in the city. The areas
for these zones and parking stands for rickshaw pullers should be accurately worked out. The
absence of such planning has intensified the problem of traffic congestion in the city.
Slum redevelopment schemes are often implemented in isolation by government agencies,

without consulting the slum dwellers. The involvement of NGOs and CBOs has also been
minimal in the planning and implementation of slum development schemes. In most cases,
investment does not match priority needs. This is especially relevant in the case of relocation
programs. Training and capacity building of NMC, NGOs and CBOs should be taken up for
implementing schemes through a participatory mechanism.
The quality of construction in the programs undertaken by NMC, NIT and MHADA in the
last few years has been extremely poor. There is a clear need to demarcate plots for EWS and
LIG housing, keeping in mind the location of work places. Schemes also need to enable the
slum dwellers to avail of appropriate credit facilities for housing and other uses.
Most of the existing slum settlements lack basic layout planning and hence do not allow
access to emergency services like ambulance, fire engines, etc. This factor should be taken
into account while planning future schemes.
Some of the notified slum areas already have adequate infrastructure, pucca housing and
good living conditions. These should be de-notified as slum settlements and listed under the
normal housing stock category in the city. This would ensure focused investments in priority
areas. To make this important change, proper coordination between various developmental
agencies including NMC, NIT, and MHADA is needed.
Approach so far
Several schemes have been implemented in the past to alleviate the living conditions of the
slum population. Some of them are:
• National Slum Development Project for provision of basic social and physical amenities
for the poor;
• Low Cost Sanitation Programme for construction of latrines and pay and use toilets;
• Lok Awas Yojana, sponsored by the Maharashtra State Government for low cost housing;
residential units were constructed by slum dwellers themselves; and

43
• VAMBAY (Valmiki Ambedkar Malin Basti Awas Yojana), jointly sponsored by the
Central and State Government for low cost housing.
The past schemes focused on the provision of physical infrastructure without taking into
account the views of the slum dwelling community. So the amenities provided were
underutilized, as the users were not taken into confidence. NMC under the Slum
Rehabilitation Act (SRA) has initiated the SUN (Slum Up-gradation Nagpur) plan to make
Nagpur a slum-free city. It involves rehabilitation and integration of socially and
economically backward urban citizens. This project aims at an integrated approach to solve
the slum problem with special emphasis on economic upliftment.
The primary goal of the proposed plan is to provide an improved quality of life to the slum
dwellers based on the concept of HIKES (Healthy Living, Income Generation, Knowledge,
Environmental Sensitivity and Socio-cultural Development). An integrated development
approach has been attempted which envisages the pooling of open spaces and other facilities
for common use as far as possible. The implementation of rehabilitation projects considers
various factors such as the preparation of lists of all slum dwellers, issue of the same with
proper identification so that they are not dispossessed of their dwellings, preparation of the
slum dwellers for vacating their houses, coordination of construction activities, relocation of
slum residents to transit tenements and finally their rehabilitation in the new tenements. The
rehabilitation cost over the 2005-2011 period is estimated to be Rs.1350 crores. The scheme
will be implemented by NMC with private sector participation.
Considering the public private partnership arrangement and the current land demand scenario
in Nagpur, it is likely that only select schemes would be commercially viable under SRA. For
the rest of the slums, in-situ development schemes should be promoted.
4.3 Physical and environmental aspects

The physical aspects of land relate to the availability of land, land usage pattern, extent of
open spaces, etc. Land management is the most important aspect of city development; it has
the potential to be the biggest facilitator or the most critical constraint for development. Land
development principles of the city should be closely aligned with the economic and
infrastructure base of the city.
The environment of a city is a critical determinant of the health of its inhabitants and
consequently productivity. Environmental pollution has become a matter of concern in many
cities in recent decades due to population explosion, industrialisation, urbanisation and
increase in transportation. The issues regarding potable water quality have already been
discussed in section 4.1.1. The following section deals with the status of water bodies and
levels of air and noise pollution in the city. The Maharashtra Pollution Control Board
(MPCB) is responsible for monitoring water quality (both surface and ground) and air
quality.

44
4.3.1 Land use10
Since the environmental status of a city is a function of the carrying capacity of the watershed
based on the sustainable development concept, discussion of the entire Nagpur District is
appropriate. The Nagpur District covers an area of 9854 sq. kms. Eight categories of land use
have been delineated in the Nagpur District using LANDSAT imagery on 1:250,000 scale
and these have been supplemented with the vegetation map.11 The eight categories are dense
forest (Ramtek, Umrer, Hingna, and Narkher Tehsils), sparse forest (Katol, Umrer, Bhivapur,
Mauda and Parseoni Tehsils), scrub land (Kuhi, Bhivapur, Hingna and Katol Tehsils), barren
land (Parseoni, Katol, Hingna, Kuhi and Bhivapur), ravine land (banks of Kanhan and Wunna
rivers and their tributaries), fallow land, mines (hilly parts of Ramtek and Umrer Tehsils) and
cultivated land. About two-thirds of the District is under cultivated land, followed by forest
land (19%), ravines (6.57%), scrubs (6.37%) and fallow land (2.84%). Less than 1% of the
land is under the mining and barren land category. Overall, the dense forest cover provides
environmental buffer for the city. Large areas under scrub and fallow land also provide
adequate scope for expansion.
A comparison of previous land use records reveals that the forest area of Nagpur District has
decreased due to excessive human interference and cultivation has extended to marginal
lands. The sparse forests and scrublands manifest degradation in the biota of the region and
are usually associated with eroded hills, ridges, tablelands and their foot slopes.
The total area within the Municipal Corporation’s limit is 217.56 sq. km. of which only 83.40
sq. km. (38%) is developed. About 38% of the land is under agriculture and forest cover and
4% is under nallahs and water bodies. The balance 20% cannot be developed. The
distribution of the developed area (as on 25th Sept. 1984) is given in Figure 11.
As per Urban Development Plans Formulation and Implementation (UDPFI) guidelines, the
land use distribution of developed land (as proposed in Development Plan) conforms to the
guidelines in the case of residential usage (Figure 11). Though only 2% of the land is under
parks and gardens (recreational spaces), this is adequately supplemented by the large forest
cover in the city. But, land under commercial usage needs to be increased further, while the
proportion of land earmarked for public and semi-public use may be decreased12.
10
No maps which could have been reproduced in this report were available.
11
Nagpur Regional Plan Report 1996
12
The assessment is based on a land use pattern proposed in the Development Plan (1986-2011). The actual land
usage pattern may be different. The actual land use pattern status is not available with NMC. They are in the
process of procuring GIS based land use maps.

45
Figure 11. Proposed usage pattern of developed land (as per Development Plan 1986-2011)
Land use pattern for developed land
Garden & Play Developable

ground vacant land Prescibed land use as per
2% 8% UDPFI guidelines:
Airport
6% Residential - 35-40%
Residential Commercial - 4-5%
Railway
42% Public and semi-public - 10-12%
5%
Recreational - 18-20%
Roads Transport and Communication -
7% 12-14%
Balance under water bodies.
Agricultural use etc.
Commercial
2%
Public purpose Industrial

25% 3%
Source: Development Plan of Nagpur, 1986-2011
Discussions with stakeholders including NMC and NIT officials reveal that the land demand/
supply situation is well-balanced in the city. A large percentage of land within the municipal
limits remains unutilized or under-utilized (in terms of permissible FSI). The FSI norms
under the current development control rules are conservative. With the growth in demand,
and various infrastructure up-gradation schemes underway, the norms may be revised in
select areas, allowing high density development.
A similar situation prevails with respect to the city’s housing stock as well. There is adequate
housing stock available in the city, catering to all income groups. In spite of that, almost 40%
of the population lives in slums. But, it has been noted (as mentioned in the previous section)
that a large number of slum pockets are in the form of pucca housing and have adequate
infrastructure provisions. Slum dwellers have also expressed preference for in-situ
development over housing schemes. Thus, the overall land and housing situation in Nagpur is
positive. Proper implementation processes can ensure adequate support to the anticipated
economic surge.
4.3.2 Gardens and plantations
Due to tremendous population growth coupled with the increasing number of vehicles plying
on the roads, the pollution in the city has been increasing over the last few years. However,
the green cover in and around the city and continuous tree plantation projects have helped
safeguard the environment to some extent. There are about 95 parks and gardens in the city
covering about 102 ha. This is just 0.5% of the city areas, while it must be at least 1.8% as
per the Maharashtra Regional and Town Planning (MRTP) Act.
NMC develops and maintains the open spaces through its Garden Department. The functions
of the department include maintaining existing gardens, developing new gardens as per the
norms and needs of the citizens and developing and maintaining landscapes/greenery
cultivated on road dividers, intersections and channelizers. The department performs its
duties as per the Maharashtra (urban areas) Preservation of Trees Act, 1975, which covers
aspects like plantation of trees, preservation of existing trees, and tree census after every five
years and grant of permission to citizens to cut trees, subject to specific conditions.

46
Various greening efforts were undertaken in Nagpur in the last few years. Roadside trees or
plantations that were affected during the Integrated Road Development Project, about 700
roadside plantations, were uprooted and replanted. NMC and NIT had undertaken a
programme to plant one lakh trees during 2002-03 in the NMC area. The programme was
taken up with the active participation of schools, social organizations, private institutions and
citizens. The saplings were provided free of cost to all the interested parties.
Nagpur had received recognition as the second greenest city in India. But the tempo of tree
plantation has not been maintained and greenery has declined substantially. The key issues
regarding development and maintenance of green spaces and road side plantations are water
scarcity during summer season, air pollution due to increased vehicular traffic and lack of
civic sense among citizens.
4.3.3 Lakes and rivers
There are several natural water bodies within the city limits including 12 lakes, two rivers and
five nallahs. The lakes (Gorewada, Futala, Ambazari, Sonegaon, Sakkardara, Gandhisagar,
Lendi Talao, Naik Talao, Dob Talao, Pandrabodi, Sanjay Nagar Khadan and Pardi) cover an
area of about 3.13 sq. km.. The Nag and Pili Rivers cut across the city and are 15.73 km. and
12.11km. in length, respectively. Besides these, Chamar Nallah, Shakti Nagar Nallah,
Hudkeshwar Nallah, Swawalabmi Nagar Nallah and Sahakar Nagar Nallah also flow through
the city.
Though exact data is not available, it has been observed that all the water bodies are highly
polluted. This is mainly due to the free flow of untreated sewage into these rivers and nallahs.
The water quality data for some of the lakes is given in Table 7.
Stakeholder consultations have also revealed that some of the lakes have been filled for
development purposes. In some cases, slums have expanded into lake areas. This is not only
leading to lake degradation, but also poses a threat for the slum population. Issues have also
been raised regarding the nature of development around the lakes. Intensive activities around
the river bodies are also adversely affecting the bio-diversity. Clear reservations need to be
marked and strictly implemented for the water bodies. Also, strong steps need to be taken for
the rejuvenation of these water bodies. Some beautification and recreational projects have
been taken up for the Ambazari and Gandhisagar Lakes. Similar activities have been
proposed for Futala, Sakkardara and Naik Talao.

47
Table 7. Water quality of lakes in Nagpur

Water quality
standards for
inland surface
Parameter water (CPCB) Ambazari Telakhandi Shukhawari Lendi Dob
A13 B14
pH 6.5-8.5 6.5-
8.5
7.2 7.0 7.2 6.5 5.8
TDS (max) 500 -
45 47 70 75 71
BOD (max) 2 83 10 8 12 15
COD 60 60 70 70 65
DO (min) 6 5 6.3 6.3 4.0 1.8 Nil
Nitrates (max) 20 - 10 10 12 31 16
Phosphates - - 0.1 0.8 0.4 35 1.2
4.3.4 Air and noise pollution
Nagpur is a centrally located land-locked city with moderate commercial and industrial
growth. It is a center of industry, education and agriculture in the Vidarbha region. The
strategic location of the city has led to rapid expansion and increased environmental
problems, especially air, water and noise pollution. The city also experiences a high floating
population causing pressure on its civic services. As mentioned in the previous section,
Nagpur has maintained its green cover to a large extent. The ecological balance is positive
and its land to population ratio is also favorable. However, with further increase in
population, this situation may change soon. Hence, conscious steps would need to be taken
for ensuring the city’s environmental sustainability.
Air Quality Index (AQI) indicates overall pollution concentration in the air. The higher the
index value, the greater is the level of air pollution and health risk. The AQI for Nagpur for
the 60-month period 1997-2002 has been given below.
Table 8. Air quality index of Nagpur city

Air quality Air Quality Industrial Commercial Residential
Index range
%age %age No. of %age No. of %age No. of
months months months
Good 0 – 25 13.33 8 6.67 4 36.67 22
Fair 25 – 50 66.67 37 66.67 40 51.67 31
Moderate 50 – 75 20.00 12 21.67 13 10.00 6
Unsatisfactory 75 – 100 5.00 3 1.67 1 1.67 1
Harmful >100 0.00 0 3.33 2 0.00 0
13
Drinking water source without conventional treatment but after disinfection.
14
Outdoor bathing.

48
The AQI computed for the industrial area during the five-year period (1997-2002) highlights
that the pollution level was the highest during December 1998 (93.22%) and lowest during
August 1997 (17.54%). In the commercial areas, during the months of October and December
1999, the AQI crossed the permissible limit of 100% marginally. In the residential areas, it
ranged between 73.9% and 76.0%. Overall, the AQI was within the permissible limit almost
the entire period and was within ‘fair’ limits for most of the period.
To assess the level of specific pollutants, i.e., suspended particulate material (SPM), SO2 and
NO2, data was collected over a five-year period on an eight-hourly basis. The following
figures present the observations made at 15 points across the city in the February 2003.
Figure 12. Air pollution levels in Nagpur (SPM levels) in 2003

Variation in SPM levels at different locations
during 2003
450
CPCB Standards: 200 ug/cu.m.
Suspended particulate matter
400
350
300
(SPM) levels
250
200
150
100
50
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Location nos.
The concentration of SPM (in commercial and residential areas) has crossed permissible
limits in some instances during this period. The current status (2003) indicates that in all
residential and commercial areas, the SPM concentration is above the prescribed limits at all
the observation points (Figure 12). The increase in SPM does not necessarily occur due to
vehicular pollution alone. The untidy conditions of the roads with debris and lack of
vegetation along their alignment also contribute to the pollution. The problem becomes
severe in congested areas where construction schemes accumulate building materials and
debris gathers in carriageways due to the shortage of adequate and appropriate space. The
concentration of SPM (industrial), SO2 and NO2 in Nagpur is well within the limits as per
NAAQS (National Ambient Air Quality Standards (NAAQS) of India) standards during
1997-2001.
It may be concluded that air quality in Nagpur is very good in spite of the fact that the city
provides facilities similar to that of a metropolitan city. The current low level of pollutants
give the city an edge over others in terms of offering a good quality of life. The high levels of
SPM are mainly due to construction activity and road dust, which should decrease by the time
the current phase of hectic construction concludes.
Noise pollution
During various activities such as the movement of people, machinery and vehicles, a certain
amount of noise is generated. When noise levels are very high, it leads to adverse effects on
the health of the citizens. The Ministry of Environment and Forests (MoEF) has specified

49
permissible limits of noise for different types of areas. To assess the noise levels in different
areas of Nagpur, a survey was carried out in March 2003.
It was observed that in the residential areas, noise is exceeding the limits during the daytime.
The levels at night in most cases are observed to be within limits. In the case of commercial
areas, noise levels exceed the permissible limits during both day and night time (Figure 14).
This is mainly due to high vehicular traffic.
Figure 13. Noise pollution levels in Nagpur (residential)
Noise levels at different locations (2003)

Residential areas
80
MoEF Standards
70
Noise levels dB(A) Leq
60
50
40
30
20
10
0
1 2 3 4 5 6 7 8 9
Location nos. Day Night
Figure 14. Noise pollution levels in Nagpur (commercial)
Noise levels at different locations (2003)

Commercial areas
80
MoEF Standards
70 Standards
Noise levels dB(A) Leq
60
50
40
30
20
10
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Location nos. Day Night
Noise levels in the silent zones exceed the limits in most of the cases in both day and night
time. This clearly indicates the need to enforce the regulations more stringently and declare
such areas as silent zones as required by the noise pollution control rules.
4.4 Institutional structure of urban governance

The Municipal Council for Nagpur was established in 1864. At that time, the area under the
jurisdiction of the Nagpur Municipal Council was 15.5 sq. km and the population was 82,000.

50
The duties entrusted to the Nagpur Municipal Council were to maintain cleanliness and
arrange for street lights and water supply with government assistance. In 1922, the Central
Provinces & Berar Municipalities Act was framed for the proper functioning of the Municipal
Council.
On 22nd January 1950, CP & Berar Act No. 2 was published in the Madhya Pradesh Gazette
which is known as the City of Nagpur Corporation Act, 1948 (CNC Act). The Municipal
Corporation came into existence in March 1951. The first development plan of the city was
prepared in 1953. In the year 1956, under the state reconstitution, the Berar Province merged
into the Maharashtra State with Mumbai being recognised as its capital; in 1960, Nagpur was
declared as the second capital of the state.
As per the CNC Act, 1948, the key responsibility for providing Nagpur’s citizens basic urban
services lies with the Nagpur Municipal Corporation. These services include water supply,
sewerage, waste management, slum improvement, land use planning, construction and
maintenance of internal roads, street lighting, maintenance of parks and gardens, providing
primary health and education facilities, etc. NMC co-ordinates with various other government
organizations like NIT, MHADA, MSRTC, the Traffic Police, MPCB, etc. for delivering
these basic urban services. (Details of the responsibilities have been given in Annexure III.)
Some other important government agencies involved directly/ indirectly in providing services
to the citizens are listed below:
• The Maharashtra State Road Transport Corporation (MSRTC) provides and maintains the
bus based public transportation system in Nagpur.
• The city police maintain general law and order in the city. It also provides protection to
VIPs and VVIPs visiting the city.
• The Archaeological Department of India protects heritage structures of national
significance. It also maintains the central museum of the city.
• Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited
(MTNL) provide communication services.
• The Maharashtra Tourism Development Corporation (MTDC) provides assistance and
tourism related facilities at select places around the city.
4.4.1 Structure of Nagpur Municipal Corporation
The Corporation elects a Mayor who along with a Deputy Mayor heads the organization. He
carries out the activities through various committees such as the Standing Committee, health
and sanitation committee, education committee, water works, public works, public health and
market committee. The administrative head of the Corporation is the Municipal
Commissioner, who along with the Deputy Municipal Commissioners, carries out various
activities related to engineering, health and sanitation, taxation and its recovery. Various
departments such as public relations, library, health, finance, buildings, slums, roads, street
lighting, traffic, establishment, gardens, public works, local audit, legal services, water
works, education, octroi and fire services manage their specific activities. The activities of
NMC are administered by its zonal offices. There are 10 zonal offices in Nagpur – Laxmi
Nagar, Dharampeth, Hanuman Nagar, Dhantoli, Nehru Nagar, Gandhi Baugh, Sataranjipura,
Lakkadganj, Ashi Nagar and Mangalwari. As per NMC’s records, it has 10,450 employees at
present (against a requirement of 12596) across more than 20 departments. The
organizational structure of NMC is shown in Figure 15.

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Figure 15. Organizational structure of NMC
Nagpur Municipal Corporation - Organization structure

Commissioner
Addl. Commissioner
Deputy Commissioner (1) Deputy Commissioner (2) Deputy Commissioner (3)
Depart ments Zonal Offic es (I – IV ) Depart ments Zonal Offic es (V – VI I) Zonal Offic es (VI II - X) Depart ments
•Health department •Market department •Publicity department

•Cattle department •Finance department •Water supply departm ent
•Fire departm ent •Revenue Audit department •Education departm ent
•Octroi department •Property tax department •Sports and culture department
•Gardens departm ent •Estate departm ent •Com m ittee departm ent
•Gen. Admin. departm ent •Election departm ent •Backward class department
•Records department
•Legal department
Zonal level struc ture •Library department
•Social welfare department
Ward officer •Enforcement department
Water supply Public Works Public Works

Deputy Engg./ Addl. Engg Deputy Engg./ Addl. Engg Zonal Officer (health)
Jr. Engg./ Sectional Engg Jr. Engg./ Sectional Engg Health Superintendent
Civil Engg Assis tant Sanitary Inspector

Civil Engg Assis tant
4.4.2 Public private partnerships
NMC has also entered into public-private partnership contracts for the delivery of some its
services. The level of private participation varies across services. A summary of these has
been given in Table 9.
Table 9. Role of private players in urban services provided by NMC
Service/ sector Role of private sector

Water supply Contractors are responsible for running and maintaining select water
treatment facilities to assure minimum quality of water. These treatment
facilities are:
P-II (133 MLD)
P-III (120 MLD)
Old Gorewada Plant (16 MLD)
Operation and maintenance of valves at reservoirs
Computerization and preparation of water bills
Sewerage The sewage treatment facility (100 MLD capacity) at Bhandewadi has been
outsourced. The contractor is responsible for treating the sewage as per the
standards laid down by MPCB.

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Service/ sector Role of private sector
Solid waste Door-to-door collection and transportation of solid waste.

management
Roads and MSRTC has outsourced the road tax collection process at all the entry
bridges points in the city.
Street lighting Operation and maintenance of street lights.
Source: NMC
4.4.3 Key issues
The land management function in Nagpur is handled by two agencies – Nagpur Improvement
Trust (NIT) and Nagpur Municipal Corporation. The current Development Plan (1996-2011)
was prepared by NIT. As per the Government of Maharashtra notification, dated 27th
February 2001, NMC has been permitted to exercise the powers of a Planning Authority in
the entire area under its jurisdiction except the areas covered by the seven NIT schemes.
These schemes cover about one-third of Nagpur’s municipal area. Hence, NIT’s role within
the city area is limited to the regularization and maintenance of unauthorized layouts under
the Gunthewari Act. Eventually, these schemes would also be handed over to NMC. NIT is
also preparing development plans for select metropolitan schemes15 in fringe areas. But due
to the lack of financial resources, NIT is unable to acquire land for developing these schemes.
Land pooling options are not provided for under the NIT legislations. Also, there is a need to
constitute a planning authority for the urban agglomeration, supported with modern land
management legislations. Hence, in the current institutional arrangement, the significance and
viability of NIT has become minimal.
Secondly, the Nagpur Municipal Corporation Act does not mention that the provision of
public transport is the responsibility of NMC. Thus, Maharashtra State Road Transport
Corporation (MSRTC) has taken the responsibility of providing bus transport services in
Nagpur. For MSRTC, the provision of urban transport in cities like Nagpur is a loss making
operation. This strains its already fragile financials. MSRTC is thus not keen on expanding its
service in the city of Nagpur. For instance, in 1999 there were about 250 MSRTC buses
serving Nagpur city while in 2006, the number stands at 175. MSRTC is willing to transfer
the responsibility to NMC. But NMC does not have the financial or managerial capacity to
provide urban transport services. This has led to considerable deterioration in service levels in
the city.
4.5 Financial profile of Nagpur Municipal Corporation

The finances of NMC have been reviewed for the five-year period 2001-2005. The items of
both receipts and expenditure are classified under revenue and capital accounts as per their
sources and uses. In 2004-05, the revenue income of NMC has grown to Rs.324 crores from
Rs.232 crores in 2000-01. During this period, revenues have registered a compounded annual
growth rate (CAGR) of 6.9%, while revenue expenditure has increased at a CAGR of 9.0%.
15
These refer to layouts whose development is the responsibility of NIT.

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In absolute terms, the revenue expenditure in 2004-05 was Rs.254 crores. The revenue
account surplus in 2004-05 was Rs.78 crores.
Table 10. Financial status at a glance

In Rs lakhs 2000-01 2001-02 2002-03 2003-04 2004-05 CAGR
Revenue Account
Income 23,279 27,041 27,155 31,768 32,489 6.9
Expenditure 16,533 18,270 22,462 22,519 25,430 9
Surplus /(Deficit) 6,746 8,771 4,693 9,249 7,059 0.9
Capital Account
Income 3,470 165 6,610 0 0
Expenditure 4,686 8,794 9,595 8,032 7,798
Surplus /(Deficit) -1,216 -8,629 -2,985 -8,032 -7,798
Overall
surplus/(deficit) 2,766 -947 4,448 -1,146 1,898 64.5
Source: NMC Annual Accounts
The capital income of NMC mainly comprises loans. In the last two years, NMC has not
availed of any loans for its capital expenditure. The capital expenditure in the last four years
has averaged around Rs.80 crores annually. In 2004-05, NMC had an overall surplus position
of Rs.18.98 crores. The following sections provide a review of the revenue account in order
to assess the municipal fiscal status.
4.5.1 Revenue account
The revenue account comprises two components - revenue income and revenue expenditure.
Revenue income comprises internal resources in the form of octroi, tax and non-tax items.
External resources are in the form of shared taxes/transfers and revenue grants from the State
and Central Government. Revenue expenditure comprises expenditure incurred on salaries,
operation & maintenance cost, and debt servicing.
Revenue Income- General Account

The revenue sources of NMC can be broadly categorized as own sources, grants, and
contributions. The source-wise income generated during the review period is presented in
Table 11.
Table 11. Source-wise revenue income

2000- 2001- 2002- 2003- 2004- CAGR
In Rs lakhs 01 02 03 04 05 %
Octroi 10,186 11,753 12,498 13,387 15,296 8.5
Change y-o-y % 15.4 6.3 7.1 14.3
As % of Revenue Income 43.8 43.5 46 42.1 47.1
Property Tax 4,433 5,913 6,058 5,522 5,796 5.5
Change y-o-y % 33.4 2.5 -8.9 5
As % of Revenue Income 19 21.9 22.3 17.4 17.8
Other Taxes 1,312 1,403 1,992 4,827 2,071 9.6
Change y-o-y % 6.9 42 142.3 -57.1
As % of Revenue Income 5.6 5.2 7.3 15.2 6.4

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2000- 2001- 2002- 2003- 2004- CAGR

In Rs lakhs 01 02 03 04 05 %
Total Revenue Income 15,931 19,069 20,548 23,735 23,163 7.8
Change y-o-y % 19.7 7.8 15.5 -2.4
Non-tax Revenues
Water Charges 3,123 4,384 4,507 4,891 5,146 10.5
Change y-o-y % 40.4 2.8 8.5 5.2
Other charges 1,724 756 77 142 108 42.5
Change y-o-y % -56.1 -89.8 84.4 -23.9
Total Non-Tax Revenues 4,847 5,140 4,584 5,033 5,254 1.6
Change y-o-y % 6 -10.8 9.8 4.4
Capital Grants 2,501 2,832 2,023 3,000 4,072 10.2

Total Revenue Income 23,279 27,041 27,155 31,768 32,489 6.9
Own Sources
Own source income includes income from octroi, property tax, other taxes and non-tax
income in the form of income from municipal properties and other miscellaneous income.
Income from own sources accounted for over almost 88% of total revenue income (2004-05),
indicating low dependence of NMC on external sources for its operations. The own sources
have grown at a CAGR of over 6.4% during the 2001-2005 period. Grants, which contribute
about 12.5% of total revenue income, have been growing at a higher pace than own sources
in the period under review.
Octroi
Octroi is a local tax charged on all goods entering the city; it is levied based on the category
of goods (weight, numbers, etc.). It is the single largest source of NMC’s income accounting
for about 47.1% of municipal revenue income in 2004-05; during the review period, it has
registered a CAGR of 8.5%. In 2004-05, octroi revenues reported a year-on-year (y-o-y)
growth of 14.3%.
Property Tax
The tax collected on property includes various other taxes levied as part of property tax. It
consists of general tax on properties, sewerage tax, water tax, light tax, education cess and
EGS cess. It is charged based as a percentage of Annual Rental Value (ARV). The education
cess and EGS cess are collected on behalf of the State Government.
In NMC, the property tax accounted for about 18% of municipal revenue income (2004-05)
and registered a CAGR of 5.5%. The overall collection performance stands at about 52% of
the total demand (2004-05), indicating scope for further improvement of collection
efficiency.

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Table 12. Property tax details and DCB statement

2000-01 2001-02 2002-03 2003-04 2004-05
Collection - Rs. Lakh
Arrears 1,848 2,601 2,455 1,959 2,041
Current 1,931 2,422 2,687 2,697 2,844
Total Collection 3,779 5,023 5,142 4,655 4,885
Balance - Rs. Lakh 3,917 5,650 5,074 3,333 2,682
Collection Performance - % 52.7 49.9 55.9 54.2 51.8
According to NMC, there are about 50,000 properties, which are currently outside the
property tax net. Also, for around 50,000 properties the property description is not as per the
status in the asset register.
Non-tax Revenues
Non-tax sources include all non-tax revenues such as fees and charges levied as per the
Municipal Act and services provided by the NMC. These sources include water and sewerage
charges, income from building license fees, development charges, income from municipal
properties and other fees. The non-tax income of NMC accounted for about 16.2% of the
municipal revenue income (2004-05) and registered a CAGR of 1.6% in the five-year period
ending in 2004-05.
External Sources
External sources mainly include grants from State and Central Government. All the external
sources together account for about 12.5% of revenue income. These sources indicated a
growth of 10% over the past five years.
Revenue Expenditure
Revenue expenditure of NMC has been analysed based on expenditure heads which are
broadly classified under the following departments/sections of NMC -- General
Administration & Tax Collection, Public Works, Public Health (General & Medical),
Education, and Miscellaneous.
Revenue expenditure is further classified into establishment, operations and maintenance and
debt servicing.
Table 13. Application of funds by head of account
2000- 2001- 2002- 2003- 2004- CAGR
In Rs lakhs 01 02 03 04 05 %
Revenue Expenditure
Establishment 10,268 11,083 11,763 12,232 13,326 5.4
As % of Revenue Expenditure 62.1 60.7 52.4 54.3 52.4
As % of Revenue Income 44.1 41 43.3 38.5 41
O&M 5530 5921 5556 7078 8094
Debt Servicing 735 1,266 5,143 3,209 4,010 40.4
Total Revenue Expenditure 16,533 18,270 22,462 22,519 25,430

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2000- 2001- 2002- 2003- 2004- CAGR

In Rs lakhs 01 02 03 04 05 %
As % of Revenue Income 71 67.6 82.7 70.9 78.3
Establishment Expenditure
A large portion of the establishment expenditure includes salaries paid to municipal
employees and contract workers. The expenditure on establishment accounted for about 45%
of revenue income and 66% of revenue expenditure in 2004-05. This expenditure has been
growing at a rate higher than that of revenue income.
O&M Expenditure
The expenditure on O&M has been volatile in the period under review. Its share of revenue
expenditure has varied from a high of 42.2% in 2000-01 to a low of 15.8% in 2002-03.
Table 14. O&M expenditure

In Rs lakhs 2000-01 2001-02 2002-03 2003-04 2004-05
O&M on old assets 7410 7694 3174 6012 7672
As % of revenue
expenditure 42.2 38.4 15.8 28.1 34.1
4.5.2 Capital account

In general, the capital income of NMC comprises loans, grants and contributions. NMC has
not availed of any loans in the past two years.
Table 15. Capital receipts

Capital Receipts 2000-01 2001-02 2002-03 2003-04 2004-05
Total Receipts 3,470 165 6,610 0 0
Loans 3,240 0 6,000 0 0
Debentures 230 165 610 0 0
Capital Expenditure
In 2004-05, the total capital expenditure of NMC was Rs.79 crores. The bulk of the capital
expenditure has been on water supply, public works and roads.
Table 16. Capital expenditure

Sector 2000-01 2001-02 2002-03 2003-04 2004-05
Water Works 1053 2274 4156 1853 528
Public Works 1301 2276 1632 1837 2378
Roads 1579 3234 2794 2500 3233
Lighting Department 350 437 564 872 629
Gardens 48 130 80 131 117
Others 353 444 369 838 1031
Total Capital Expenditure 4685 8794 9595 8032 7915

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4.5.3 Cost recovery on services
Water supply
In the case of water supply, NMC’s revenue expenditure exceeds revenue income in each of
the years of operation being reviewed. For sustainability of operations, it is important that
NMC is able to realise 85% recovery of revenue expenditure.
Table 17. Water supply income and expenditure

2001-02 2002-03 2003-04 2004-05
Revenue Income 4767 4824 5224 5403
Revenue Expenditure 5156 7586 7746 5961
Surplus /(Deficit) (389) (2762) (2522) (558)
Capital Expenditure 2274 4156 1853 528
Sewerage
NMC collects sewerage charges as part of property tax collection. The sewerage network is
estimated to cover only 70% of the population. But the sewerage tax is levied on all
properties irrespective of the existence or non-existence of a sewerage network. The
sewerage tax collected is higher than the cost incurred on operating and maintaining the
sewerage system. The sewerage system is inadequate at present. Also, the sewage treatment
plant has a capacity of 100 MLD while the daily sewage generation is to the extent of 285
MLD. The untreated sewage is the cause of ground water pollution in several places in the
city. The current revenues will prove to be insufficient to meet the operation and
maintenance expenditure of a sewerage system built to provide 100% geographical coverage
and adequate sewage treatment capacity.
Table 18. Sewerage income and expenditure

In Rs lakhs 2000-01 2001-02 2002-03 2003-04 2004-05
Revenue Income 1056 1334 1493 1507 1609
Revenue Expenditure 57 171 194 320 281
Surplus /(Deficit) 998 1163 1299 1187 1328
Capital Expenditure 170 113 78 294 432
Solid Waste Management

NMC currently incurs a revenue expenditure of about Rs.35 crores (2004-05) on solid waste
management while there is no direct revenue generated under this head. NMC incurs an
expenditure of Rs.5.5 per household for door-to-door collection of solid waste. NMC plans to
gradually recover this from every household. The revenues realised will be less than Rs.3
crores. This is insufficient to cover the expenses incurred by the Solid Waste Department.
Table 19. Solid waste management expenditure

In Rs lakhs 2000-01 2001-02 2002-03 2003-04 2004-05
Revenue Expenditure 2623 2732 2967 3426 3516

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5. DEVELOPING A VISION FOR THE CITY
The vision for Nagpur was formulated by stakeholders through a consensus approach and
continued consultation with the community in an integrated manner. The consultations
revolved around the city’s strengths, current issues, concerns, problems and the areas that
need to be focussed on to achieve the desired results. The citizens also formulated the sector
wise mission statements.
5.1 Steps leading to preparation of vision and mission statements

After completing a rapid assessment of the city’s infrastructure, physical and environmental
aspects, and institutional and financial status, a consultative process was started with a
capacity building session for NMC Officials.
The workshop held on January 17th, 2006, served to explain the purpose of the CDP, the
ownership of the plan, and the need for establishing or strengthening partnerships to leverage
NMC’s role in facilitating economic growth and improving quality of life. The officials of
other government departments such as telecommunications, transport and power who have a
stake in the development of the city were also involved in this workshop.
This was followed by a capacity building session for stakeholders. Several workshops were
conducted to inform various stakeholders about the objectives of JNNURM and the process
of preparing the CDP. These included sessions for business groups, trade associations, clubs
and NGOs.
In order to reach out to a larger section of people, several mass communication steps were
taken. A JNNURM workshop was conducted for representatives of the press and the
electronic media. The objective was to publicize the CDP and motivate people to involve
themselves in its preparation. Suggestions and comments were solicited from citizens by way
of newspaper articles and interviews, emails and ‘CDP suggestion boxes’ kept in every NMC
ward office. Banners inviting suggestions and comments were placed at several vantage
locations in the city.
In an effort to trigger a discussion in every household, school children were encouraged to

answer in short sentences questions like ‘What do you like about Nagpur?’, ‘What do you
dislike about Nagpur?’ and ‘I dream of Nagpur as …’ It was envisaged that answering these
simple but thought-provoking questions would precipitate a larger discussion amongst
parents and elder stakeholders of the city. To this end, a public meeting was arranged; about
200 teachers attended it. The teachers were asked to collect responses from students in the
form of essays and send the best responses and a compilation of the same to the ward offices.
On 23rd January, a kick-off workshop with NMC officials was organized. This workshop
focused on highlighting the current status of all the services provided by various NMC
departments and the key issues confronting each department. Each department of NMC
outlined its vision for the city of Nagpur and a plan of action that it would follow to realize
the vision. In a seven-hour workshop, all the NMC departments presented their findings.

59
As a follow-up to the kick-off workshop, CRISIL Infrastructure Advisory on behalf of NMC

consulted several stakeholders individually. Through these interviews, the stakeholders got an
opportunity to articulate what steps they see as necessary for the further economic growth of
Nagpur and the improvement of its quality of life. The stakeholder workshops conducted
prior to individual consultations had paved the way for a more productive and meaningful
discussion on the state of affairs in Nagpur city.
The consultations held so far were concluded with a visioning workshop with stakeholders.
NMC officials and the stakeholders together carried out the visioning exercise at this
workshop. The workshop started with a plenary session in which the NMC mission
statements and the perceived needs of the stakeholders were compared and presented. The
comparison also served to identify additional priorities not mentioned by the NMC officials
as well as discrepancies between the services proposed by NMC and the stakeholders’
perception of such services. The aim of the plenary session was to reach an initial consensus
on the main focus areas. Breakout sessions followed to deliberate how NMC and the
stakeholders could reduce the city’s weaknesses and contribute to the city’s strengths.
Detailing of the mission statements was done by identifying major actions required to
overcome impediments or build upon opportunities for economic growth and/or improved
quality of life. During the workshop, action areas were identified and mapped and
stakeholders were identified for each mission statement.
In the course of the workshop, the participants were divided into groups. Each group
represented a particular sector. The participants were given an opportunity to select a group,
discuss issues in their respective sector and present their findings to all the participants for
further discussions. The stakeholder groups presented their perspectives. This was followed
by a concluding presentation by the Commissioner of NMC.
5.2 Vision for Nagpur

As a result of the above-mentioned workshops with NMC officials and stakeholders in
Nagpur, the vision for Nagpur is emerging as follows:
… An eco-city that provides adequate, equitable, sustainable access to urban services for
all citizens
The workshops have also indicated that to achieve this vision, NMC should support the
following growth themes:
• The city should attain a key position in IT, ITES and health services related industries
• Support industrialization in its hinterland
• Promote education, culture and tourism
To achieve the growth and vision defined above, certain mission statements were also defined
for every sector. Some of the key mission statements are given below. These are followed by
individual vision and mission statements.

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• 100% coverage in water supply and improved service levels

• 100% coverage in sewage collection
• Improved road safety and better traffic management through provision of flyovers,
bridges, parking facilities, etc.
• 100% solid waste collection efficiency and disposal of waste in environmentally friendly
manner
5.3 Sector specific mission statements
Keeping this vision in mind, the stakeholders and NMC officials designed the mission
statements for each sector.
5.3.1 Water supply and distribution
“Water for all and 24 x 7 supply” was the identified sector vision.
To achieve this vision, NMC officials and stakeholders suggested that a water audit and
energy program should be implemented. NMC should strengthen the water supply system.
While implementing the Pench-IV water supply project, raw water transportation losses
should be minimized. Steps must be taken in the direction of augmentation of water sources
and encouragement of water reuse.
5.3.2 Sewerage
“100% coverage in sewage collection and treatment” was the identified sector vision.
NMC must identify projects for strengthening the existing sewerage network. There is a need
to set up sewage treatment plants to meet the current demand-supply gap. While designing
the new sewage system for the city, changing old and defective sewer lines must be
considered.
“Strengthening and rejuvenation of natural drainage system” was the identified sector vision.
NMC must focus on the rejuvenation of the Nag and Pilli Rivers, nallah canalization and
hence the strengthening of the natural drainage system. Lake rejuvenation must be included
in the development process as a priority area. All the roads must have storm water drains to
prevent flooding during peak periods.
“Clean city, bin-free city” was the identified sector vision.
Current waste dumping practices do not conform to the Supreme Court Solid Waste
Management and Handling Rules. The development of a landfill site is a must. NMC should
strive for 100% door-to-door waste collection. Strategies should be formulated and

61
implemented to ensure segregation of waste at source and waste composting at the micro-
level. Waste to energy projects should also be encouraged to improve financial viability.
5.3.5 Roads and transport
“Safe and efficient traffic management” was the identified sector vision.
The present road network would need improvement to meet future demand. Road
improvement should include road widening, rail over bridges (ROBs), and the planning of
flyovers to minimize traffic congestion. Development of the outer ring road should be made a
priority. NMC and other concerned authorities should adopt modern traffic management
methods like GPRS systems and intelligent traffic management systems. Installing proper
traffic signage, signals and road markings should also be a priority area.
5.3.6 Housing and slum upgradation
“Slum free city” was the identified sector vision.
Access to basic services by slum dwellers must be ensured. Slum rehabilitation program
should be focused upon. More EWS/LIG housing should be provided by the government.
Other facilities like public toilets, night shelters, destitute children’s homes, beggars’ homes,
working women’s hostels and marriage halls should also be provided.

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6. STRATEGIES FOR ACHIEVING NAGPUR’S VISION
City Development Plan strategies may be defined as steps that the city needs to take to bridge
the gap between its existing situation and where it wishes to reach (or the city vision). After
defining the vision for the city and mission statements for various focus areas, close
consultations were held with various action groups (identified in the visioning workshop).
Various alternative strategies were identified by the groups. The final list of strategies was
carefully drawn up and prioritised based on the degree of expected outcomes and target group
preferences.
6.1 Steps leading to definition and prioritisation of strategies

Phase II started with focus group discussions with stakeholders to identify and define actions
needed to achieve a particular mission statement. The discussions were held between the last
week of February and first week of March. Simultaneously, a citizens’ survey was conducted
through an independent research agency to assess the performance of the Nagpur Municipal
Corporation. The survey also aimed at assessing citizens’ demand for various urban services.
NMC’s credit strength was also assessed to determine its creditworthiness and to identify
financial reforms required to sustain various investments proposed by NMC under JNNURM.
Phase II concluded with the third stakeholders’ workshop conducted on 12th March 2006. At
this workshop, the findings of all the above three activities were presented to NMC officials
and stakeholders. Based on these, the stakeholders refined and prioritised the strategies and
action plans for their respective groups. Individually, they also assigned priorities to
investments across various sectors and projects, keeping in mind, the findings of the demand
survey and credit strength assessment.
6.2 Sector-wise strategies

Strategies for each focus area have been discussed below in the order of priority, as assigned
by the stakeholders. The order only indicates the level of significance of each strategy i.e.
project or reform. It does not indicate the chronological order in which these strategies would
be implemented.
6.2.1 Local economy

Nagpur city’s population has been growing at a moderate pace compared to some of the other
major cities in the country. The moderate rate of growth can be taken as a proxy to absence of
a vibrant economic environment. This is despite Nagpur city and its surrounding regions
having considerable economic potential both by way of human and natural resources. Agro-
processing, steel and allied industries, textiles, transportation and IT are some of the
industries that can drive the economy of Nagpur and its surrounding regions. The MIHAN
project is expected to trigger several economic activities in the region. The SEZ adjoining the
MIHAN project has plans to accommodate those businesses and industries in which the city
has competitive advantages. IT, textile and super-speciality health care centres will be set up
in the proposed SEZ area. The MIHAN project along with the SEZ represent the core
strengths of Nagpur city. It will be an important project that will market the economic

63
potential that resides in the city. The early fruition of this project will accelerate the pace of
economic growth in the region.
The lack of adequate and appropriate employment opportunities in the city of Nagpur has
been one of the key concerns for stakeholders. Nagpur though bestowed with several good
quality higher education institutions has been unsuccessful in retaining its educated youth for
employment. The presence of projects like MIHAN can absorb a significant portion of the
technical and skilled manpower graduating from the numerous educational institutions in and
around the city.
NMC hitherto has not been directly responsible for fostering economic development in the
city. However in a service driven economic environment, good quality of urban life has
become an important ingredient to attract investments. NMC thus has an important role to
play in fostering an environment, which is conducive to business.
The existing organizational structure of NMC does not provide for a department, which deals
with economic development. NMC should provide a single window for all business and
commercial groups to deal with matters pertaining to various civic services and approvals. It
is recommended that NMC should have an economic development cell, which will act as an
interface for all issues raised by commercial and business groups.
NMC has to re-orient itself to meet the needs of its citizens. This will necessitate that NMC
takes adequate steps to build capacity within its employees to perform effectively. This
transformation is not possible without inducting qualified personnel into the ranks of the
organization. NMC should be seen as a professional organization, which is very serious about
the development of the city.
Nagpur has to compete with several other cities in the country to attract investors to set up
operations in the city. It should be the aim of NMC to simplify the approval processes, which
will allow industries to undertake investment activities in the city. It has been seen that in
industries such as IT and health, Nagpur has considerable potential to grow. NMC in order to
exploit the potential in these industries should offer them lower octroi duties to set up their
operations.
NMC will have to incorporate the needs of these industries in the land use plan it prepares.
There is a need to earmark land areas for specific industries like IT. NMC owns several
vacant lands in prime locations in the city. This land should be exploited in partnerships with
the private sector. IT parks and health care facilities should be developed on these lands.
Nagpur city has considerable potential for vertical expansion in the core city areas. The
existing FSI limit according to industry sources is inadequate and unreasonable. Higher FSI
will provide larger built-up areas for industrial, commercial and residential consumption.
6.2.2 Strategies to improve the core municipal services
Core municipal services refer to water supply, sewerage system, storm water drainage and
solid waste management.

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Water supply system
The suggested mission statement for water supply services is “Water for all and 24 x 7
supplies with focus on safety, equity, reliability”.
Demand projections suggest that with the current water supply schemes, Nagpur is expected
to face a water deficit situation by 2011. Thus, additional schemes need to be designed for
sourcing more surface water for the city. The surface water should be supplemented with
ground water. To maintain the ground water levels, rainwater harvesting should be made
compulsory for all new building projects. Natural water bodies like nallahs must be
conserved.
There is a strong need to reduce transmission and distribution losses. To this end, NMC
should refurbish the old distribution system, prepare an asset inventory and map the water
supply systems for effective monitoring. It should conduct a leak detection study and reduce
unaccounted-for-water levels. NMC should identify illegal water connections and discourage
public stand posts (PSP). The slum areas have several public stand posts (PSP) located close
to households with water connections. Such PSPs must be removed.
NMC should conduct regular checks to verify the quality of water being supplied. Pollution
of water from nearby sewerage lines is always possible. Such potential and existing polluting
sources need to be checked.
Coverage must be gradually increased to 100% and all households should be provided with
metered connections. Currently, NMC supplies water for only four hours every day on
average. As new water sourcing schemes are implemented, this should be gradually increased
to 24 hours. At the same time, to minimise wastage of water, metering should be introduced
for all the water connections. Strict quality checks should periodically be done for the meters.
Tariffs should be designed to discourage wastage; NMC should introduce volumetric billing.
To ensure the financial sustainability of the water supply system, NMC should control its
operational expenses. It should conduct an energy audit, which accounts for the bulk of its
operational expenses.
Sewerage and storm water drainage system
The mission statement for sewerage and storm water drainage system has been defined as
“100% coverage of sewerage collection and treatment and strengthening and rejuvenation of
natural drainage system”.
NMC must extend the sewerage system to the entire city and provide individual connections
to all households/constructed units. The proposed sewerage system must ensure that no
sewage is disposed into water bodies in and outside the city. It should decentralise the system
of operations for effective service delivery and ensure that the location of sewerage treatment
plants (STPs) is in harmony with the river and lakes conservation plan and that the benefits
are maximised.
To provide universal access to clean and affordable sanitation facilities at public places,
NMC should improve access to sanitary facilities for the urban poor and slum dwellers on a
priority basis. Open defecation practices should end completely. NMC should encourage the

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pay and use category of public conveniences through public private partnership arrangements
and community involvement in the maintenance of the same.
NMC must focus on the rejuvenation of the Nag and Pilli Rivers, nallah canalization and the
consequent strengthening of the natural drainage system. Lake rejuvenation must be included
in the development process as a priority area. All roads must have storm water drains to
prevent flooding during peak periods.
The suggested mission statement for SWM is “Clean city and bin-free city”.
NMC should make serious attempts to ensure 100% segregation at source. It should further
encourage citizen participation in source segregation through awareness campaigns or
introduction of penalty fees. It may outsource the communication campaign to NGOs/
environmental organizations. Campaigns to raise awareness of better SWM practices should
be initiated among the urban poor and slum dwellers. NMC should institutionalize rag-
pickers’ associations and integrate them into the system responsible for primary collection
activities.
To end the current waste dumping practices, development of a landfill site is a must. At the
same time, decentralised waste to energy projects should also be encouraged to improve the
financial viability of the system.
6.2.3 Roads and public transport
The city’s transport network should be made complete in terms of hierarchy and accessibility
for efficient movement of traffic. The plans for the same are already in place for Nagpur. The
city has an Inner Ring Road (almost complete) and an Outer Ring Road planned. There are
some missing links within the Ring Road (like Kalamna ROB) and also in some parts of the
development plan roads. These links need to be completed on a priority basis for achieving
full efficiency.
In order to control the growth of private modes in the traffic stream, the city will need to have
an efficient public transport system. It needs to be appreciated that the current average trip
length per person is comparatively low; this calls for a high frequency (not necessarily very
high capacity) transport system for the city. The development of a public transport system is
one of the major recommendations made in the Draft Urban Transport Policy.
Considering current and proposed trip lengths and likely volumes on the links, it would be
ideal to develop a mini-bus based transport system with the buses using eco-friendly fuels
like liquid petroleum gas. (Currently, the CNG supply to Nagpur is not substantial, but
securing more CNG should not be difficult in light of the experiences of other cities.)
MSRTC has depot and maintenance facilities for its buses, but these may be inadequate to
accommodate a substantial increase in the fleet size. It will not be difficult for NMC to find
alternate locations for new depots. Also, NMC should carefully examine whether it could
fully take over the operation license from MSRTC, especially since MSRTC has expressed its

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willingness to terminate its service within the city. If NMC can take over the facility of city
bus operations, it can even explore the possibility of private participation in the operations.
For better traffic management, areas like the railway station and Itwari should be treated as
special areas as their traffic characteristics are slightly different (mainly in terms of the mix
of vehicles and pedestrians). Traffic management schemes for these could be independently
worked out. There is also a need to undertake junction improvement measures. For instance,
there are many cases where the inefficient design of a junction reduces the efficiency of the
network. The inefficiency could be in the form of lane provision at the approaches, inefficient
location of signal poles, inefficient geometry (visibility, etc.), inappropriate type selection,
insufficient facilities for pedestrian crossings, etc.
In Nagpur, signals operate on fixed time plans. This could be varied and even demand
responsive signals could be introduced. Also, the aspects of the signals could be changed to
LED signal heads using lower power consumption. Ultimately, the whole system could be
linked up through either corridor-based or area-based software that could automatically
control the signals.
Signs and markings could be updated to make even the first time user of the network
comfortable in following the directions. There is also a need to provide bus bays. NMC
should undertake a bus shelter development programme on a priority basis.
Parking is becoming a grave issue in the city. NMC already has plans for developing some
parking plazas. These should also get priority in future development.
Pedestrian facilities such as footpaths, provision of railings and provision of pedestrian refuge
islands at medians need to improved. As far as possible, the design of these facilities should
be such that usage by physically challenged sections of society is easy. Where possible
pedestrian grade separations like subways should be provided. Also, the provision of pelican
signals at the large crossings should be examined.
There are certain corridors that have been widened recently in these corridors; the traffic is
able to move at great speeds endangering the safety of users. Traffic-calming measures
should be adopted in these stretches to prevent speeding.
In order to instil the basic principles of traffic behaviour in the young population, a scheme
for traffic education should be implemented.
To control the vehicular movement of goods within the city, transport plazas should be
developed on the city’s outskirts along the major entry routes into the city. These should have
facilities like vehicular parking and warehousing facilities.
Road improvement is another area on which NMC needs to focus. This would involve the
following:
• Better design of roads involving adoption of better design standards in terms of horizontal
and vertical geometry, provision of medians, better drainage facilities, etc.
• Roads, which have bottlenecks by way of encroachment or presence of utility poles,
should be developed to the fullest extent so that the entire capacity is available to the
users.

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• Utilities necessarily have to follow the road path in urban areas. There should be adequate
provision for installing the same. This will facilitate maintenance of the utilities without
much discomfort to the users. This could be in terms of providing interlocking tiles on the
widened portions under which the utilities could be located. In such cases, when required,
the blocks could be removed for maintenance and could be replaced without any problem.
A techno-economic feasibility study for the proposed Mass Rapid Transit System (MRTS)
was conducted by L&T Ramboll Consulting Engineers Ltd. NMC should examine the
proposal further for attracting private investments building a MRTS in a phased manner and
at an appropriate time.
6.2.4 Education and medical facilities
For the provision of medical and educational infrastructure, NMC’s role is limited to primary
level services. To promote higher-level education and medical facilities, NMC must provide a
conducive environment for other government agencies and private developers in the form of
support infrastructure, incentives, etc.
Future steps towards improvement in health care facilities should be based on certain
principles. There needs to be an emphasis on participatory planning in medical care, quality
health care and client satisfaction and preventive health care measures.
NMC should target the eradication of preventable diseases by 2011. This may be helped by
the supply of good quality drinking water and sanitation facilities and strict control and
supervision of hotels and roadside food vendors. A resolution of the mosquito menace will
eradicate the vectors.Total vaccination of the population as per WHO schedules should also
be completed by 2011.
To ensure quality medical care to the under-privileged, NMC should make plans for
involving private doctors by providing them with free space in existing Corporation
dispensaries.
To achieve its mission of ‘Making Nagpur a medical services hub’, NMC should encourage
and incentivise the setting up of multi-speciality hospitals in the form of access to affordable
land, exemption of octroi on equipment and medicine, subsidy on water rates and taxes, etc.
The city should have a world-class convention centre for conducting major medical
conferences and providing health care to the population.
NMC may encourage public private partnership in primary education for maintenance of
buildings and infrastructure. It should take strong steps to ensure the quality of education in
schools through standardization and performance incentives.
6.2.5 Slums and urban poor
A “Slum free city” was identified as the sector vision by the ‘Slum and urban poor’ group. As
per the stakeholders, access to basic services by slum dwellers must be ensured and a slum
rehabilitation program should be focused upon. More EWS/LIG housing should be provided
by the government. Other facilities like public toilets, night shelters, destitute children homes,
beggars’ homes, working women’s hostels and marriage halls should also be provided.

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The following strategies are proposed to address the issues of urban poor and slum
development in Nagpur.
Since Nagpur will continue to grow at a fast pace, there is need to strengthen the urban
planning process and evolve citywide strategies to provide alternatives to slum formation.
Making land available to the poor at affordable prices and ensuring the provision of housing,
urban infrastructure, and transport services on the fringes of the cities, can provide
alternatives that would restrict the formation of new slums. Simple strategies like reservation
of land for EWS housing can ensure the creation of sufficient and affordable housing stock in
the city.
Perhaps the most important change needed in managing Nagpur’s slums is fostering a
collaborative partnership between local authorities and communities, with strong support
from the government. Local authorities are the city planners, financiers, and providers of
infrastructure services. Their performance depends on good governance at the city level
involving communities living in informal settlements. This implies working with the urban
poor as partners in the city development process, and not seeing them as obstacles, as is too
often the case today. Community organizations can provide a voice for the urban poor and
ensure that their interests are met in slum upgradation programmes and urban planning.
Federations of slum dwellers have access to unique information on informal settlements,
information that is central to successful upgrading. These federations should be involved as
equal partners from the beginning of the planning processes. Local authorities should support
community-led initiatives financially and treat community organizations as equal partners.
Strategies for improving security of tenure are central to the improvement of the lives of slum
dwellers and land use in urban areas. This may require reform of tenure and land-use
legislation, coupled with new legislation to prevent forced eviction. In enhancing access to
land, it must be ensured that women have equal access to land tenure and title rights.
Improvement of security of tenure requires a high degree of tailoring to local needs as the
ownership of slum lands varies radically in the slum settlements of Nagpur. It would be in the
interests of the slum dwellers to ensure that a single agency works on ensuring tenure rights,
irrespective of the owners of the slum sites. It is also suggested that such decisions should be
made by the slum dwellers themselves. For this, their organizations should be recognized as
critical partners on par with local authorities. This could be facilitated by NGOs, CBOs and
other networks of urban poor.
For the implementation of SRA schemes, it is essential to create an updated database on the
conditions of slum settlements, preferably through GIS and maintain this updated data.
Wherever possible, community organizations should be supported and allowed to play an
active role in preparing and executing plans for slum upgradation/redevelopment under SRA.
A number of slums in the city have minimal infrastructure while huge investments have been
made in some other select pockets. Hence it is critical to prioritize slums to be considered
under SRA schemes through consultation and public opinion. Information about the scheme
should be transparent and communicated through common platforms to ensure participation
from communities as well. While housing quality is a concern, this can be addressed by
training a committee of local people to take up construction contracts or monitor construction
quality.

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While planning for redevelopment under SRA, NMC should focus on infrastructure such as
sewers, piped water, and electricity grids. Investments in improved sanitation should receive
high priority to improve the quality of life and reduce the high burden of oral-faecal diseases
in informal settlements caused by widespread open defecation.
Where SRA is not viable and space constraints are high, improvements in the provision of
basic urban services can be taken up. Low-cost communal toilet blocks and shared water
posts have been used successfully in other Indian cities. Effective hygiene education and
awareness-building programs are essential to create demand for sanitation and to ensure its
adequate use by all household members. Other investments required as part of slum
upgradation include investment in storm water drainage, community facilities, local markets,
and street lighting. Health services require investments as well. As mentioned earlier,
nutrition interventions for both the general population and vulnerable groups will reduce
morbidity and mortality among the urban poor. Clinics/health posts need to be more
accessible, located where the needs are the strongest, and open during hours that can
accommodate the schedules of the working poor. Functioning of balwadis must be improved
and, if required, managed with the local community groups.
Good infrastructure attracts domestic and foreign investment, which is necessary for large-
scale job creation. It is essential to see how this can generate employment for the local
population. Equally important are measures to support the informal sector, for most of the
urban poor in Nagpur work in low-paid, low-productivity and low-security jobs. Corrective
measures would include providing training and assistance to small enterprises to upgrade
their skills and increase their access to productive resources and market opportunities. In this
process, it is also essential to consider how the traditional skills/arts of local people can be
retained. Further, sufficient employment opportunities for women in slums must be devised;
this will help in increasing household income and ensuring better quality of life.
Sound urban planning and standards are also central to averting or mitigating the impact of
floods, landslides and storms. This is particularly true in case of the slum population which is
the most vulnerable. It is essential to create inbuilt disaster prevention and management
mechanisms for them to successfully grapple with both natural and man-made disasters. This
could be a part of the city disaster management plan as well.
Access to credit mechanisms is of particular importance; the poor can incrementally invest in
housing, if they have adequate security of tenure, and this can become an important means of
asset accumulation.
6.2.6 Urban environment
For retaining the healthy status of Nagpur’s urban environment, several planning and
conservation initiatives need to be taken. Nagpur has been known as a “clean and green city.”
It is imperative to preserve this image.
This could be achieved through the proper zoning of activities, provision for sufficient
breathing space in new development and adoption of proper landscape design practices at the
city level. It is also important to promote conservation in the region consciously. NMC can
draw lessons from National Biodiversity Strategy and Action Plan (Supported by the Ministry
of Environment and Forests - GOI and the United Nations Development Programme).

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Biodiversity corridors should be created in the form of continuous stretches. There should be
a clear-cut strategy to conserve and protect the physical environment, including rivers and
hills in and around Nagpur city. It is important to weigh the environmental impact of the new
programs or development schemes.
Lately, a large number of unauthorized layouts have come up in the city, near to the city’s
fringes or in fringe areas. It is important to devise a plan, which can check the growth of these
unauthorized developments, especially within the city’s precincts.
To ensure sustainable development with optimum resource utilization, it may be necessary to

develop a regional plan that envisages a balanced relationship between the main city and
surrounding regions. For maintenance of open space, the planning authority at the regional
level should prepare a detailed inventory of the space and explore its probable multiple uses
or forms for recreation and visual pleasure. Possibilities to include the private sector for
maintenance of these areas should be explored.
For water body conservation and rejuvenation, proper attention should be given to existing
lakes and water bodies in the city. A comprehensive water body restoration or revival
program in the region is of utmost importance. For example, the Nag River originates in
Nagpur itself. It is important to draw up plans for the regeneration of the extinct River Nag
and address issues related to its pollution through city sewage and other wastes.
Efforts/schemes should be designed to check the diversion of sewage flow into city lakes
through appropriately located sewage treatment plants. Considering the issues related to the
demand for treating large amounts of sewage generated in Nagpur city, decentralized sewage
treatment is recommended.
Lake conservation should also explore the possibilities of reviving lakes as water sources or
points of interest in the city. Attempts should be made to discover the tourism potential of
these areas and turn them into attractive visiting points for tourists.
Periodic monitoring and review is essential to check air quality. To create awareness amongst
user groups, the status of air pollution may be revealed through display systems instituted at
major locations in the cities. The issue of keeping air pollution levels low is also linked to the
availability of an appropriate public transport system in the city. In the old city areas, it may
be necessary to review the typologies of existing public transport systems and suggest cleaner
fuels or better alternatives for transport. It is essential to integrate landscape design principles
while planning for major transportation corridors in the city. Suitable plantations or green
cover should be provided on major routes to supplement better air quality.
6.2.7 Land use and housing
The stakeholders have defined this mission statement as “Modern land management practices
that promote economic development in an environmentally sustainable manner”.
The most important area of improvement for a rapidly growing city is its inner city or core
areas. Efforts should be made to decongest the core areas through selective relocation of
commercial and trading activities. NMC would need to identify land in the peripheral areas
and provide space for re-location. Building regulation policies should also be revised to

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encourage decongestion of the core areas through building norms, FSI norms & incentives,
and parking norms.
Nagpur’s citizens take pride in its well-preserved natural environment. NMC must discourage
development in critical, ecologically sensitive areas. Critical locations with respect to
environmental sensitivity need to be identified and demarcated by the Town Planning
Department. Special Development Control Rules (DCR) should be made applicable to these
areas to restrict any encroachments and unauthorised developments. Private land owners with
a large mass of green space within the municipal limits like PKV, NEERI and VNIT must be
involved in the planning process.
Based on the compatibility of land uses, detailed studies should be carried out to identify
corridors where densification is possible. Organically, such development can be seen along
the Wardha Road and Amravati Road. NMC must calculate the carrying capacity of these and
other areas on the basis of certain indicators, for example water source, eco-sensitivity,
cultural or heritage significance. In selected areas, specific nodes should be identified along
these routes and developed as high density commercial and entertainment centres; the
concept of paid FSI must also be explored. This would also be in line with Nagpur’s vision to
develop as an IT and educational hub. Such development must be closely linked with the
public transportation routes.
NMC and NIT must facilitate housing for the slum population and transit shelters for the
EWS/ LIG migrant population. It should encourage builders and developers to develop mass
housing under incentives. Considering the low demand for housing at present, in-situ
development should be taken up for plots with low commercial prospects.
Peripheral area development needs focus and integration with transportation networks
through coordinated efforts from NMC and NIT. Potential development areas in the
periphery need to be linked through an efficient arterial structure within/outside the city. As
the economy grows and developmental activity intensifies, these peripheral areas would
provide alternatives for decongesting the core. NMC shall undertake exercises to widen the
connecting roads and provide the missing links. In this context, NMC should also make
provision for land for transportation corridors, transportation hubs and network to provide
safe, efficient and affordable mobility.
Assessment of the institutional structure suggests that following the Government Order of the
Govt. of Maharashtra dated 27th February 2001, NIT’s role in land management within the
municipal limits has decreased significantly. Its ability to implement metropolitan schemes is
also limited considering its low financial base and lack of legislative support for land pooling
schemes, etc. In this context, NMC should fully take over land planning and management
within its limits. For integrated fringe area development, a Metropolitan Planning Committee
should be constituted for the Nagpur metropolitan region. This agency should be well
equipped with necessary capacity, in terms of both skills and supporting legislations, for
effective planning and management. The efforts of this agency must be systematically co-
ordinated with those of NMC.
6.2.8 Culture and heritage
The stakeholders have defined the mission statement for this action area as “Nagpur:
Gateway to the tiger country”. The stakeholders feel that Nagpur should not only act as an

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entry point to the Vidarbha region, which holds great tourism potential, but also be seen as a
tourism destination itself.
Firstly, NMC should prepare a heritage conservation plan. This should be well integrated
with various other actions plans for land use, transportation, environment, etc. Preparation of
such a plan would include listing and documentation of artefacts, structures, buildings, etc.
and updation of the list periodically. Based on the criteria defined by the heritage committee,
precincts and heritage zones would be identified and planned for. To retain the character of
these heritage zones and precincts, separate byelaws and regulations should be prepared for
each of them. These would need to be integrated in the city’s overall development plan with
respect to zoning and building regulations.
The plan may be supported by a heritage conservation policy for the city. The policy should
cover aspects of documentation (status and condition of the heritage structures), strategy plan
(what needs to be done), and implementation plan (how it should be done).
To ensure the successful implementation of this plan, it is important to create a sense of

ownership of the heritage structures among various stakeholders. There should be increased
interaction with the heritage structure owners. This should be facilitated by NMC. NMC
should also create awareness and organize heritage walks and tours. For financial and
technical capacity support, it should seek out private entrepreneurs.
There is a need to create a separate fund for these conservation activities from the budgetary
allocations of NMC. NMC also needs to build its capacity through the training of employees.
The Central Public Works Department (CPWD) and Public Works Department (PWD) are in
charge of the maintenance of a large number of heritage buildings in Nagpur. A separate
conservation cell needs to be created in these organizations also.
Tourism may be developed on themes of heritage, wildlife, religion, health or education.

Adequate facilities should be provided to tourists in terms of affordable accommodation,
information and booking services, and inter-city and intra-city transport.
6.3 Reform agenda for Nagpur

The aim of JNNURM is to create “economically productive, efficient, equitable and
responsive cities” by focusing on a) improving and augmenting civic, social and economic
infrastructure, b) ensuring basic services for the poor including security of tenure at
affordable prices, c) initiating wide ranging urban sector reforms, primarily aiming to
eliminate legal, institutional and financial constraints that are impeding investments in urban
infrastructure and services, and d) strengthening municipal governments and their functioning
in accordance with the provisions of 74th Constitutional Amendment Act, 1992.
Though one of the main aims of JNNURM is to finance the infrastructure investments
identified as part CDP, the larger objective of the Mission is towards initiating the much
needed reforms in ULBs. The Mission has identified certain mandatory and optional reforms
to be undertaken during the mission period for the ULB to be eligible for funding; the
reforms are at the level of state government and the ULB. This section deals with the ULB
level reforms and specific items are identified under each reform. The timelines for

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implementation are indicated and the detailed action plans and the status of these reforms are
presented in this section.
6.3.1 Mandatory reforms undertaken by NMC
JNNURM specifies a set of mandatory reforms to be undertaken by ULBs. These reforms are
as under:
• Adoption of modern accrual based double entry system of accounting
• Introduction of a system of e-Governance
• Reform of property tax with GIS, so that it becomes a major source of revenue and
arrangement for its implementation so that collection efficiency reaches 85 per cent
within the next seven years
• Levy of reasonable user charges with the objective that full cost of operation and
maintenance is collected within the next five years
• Internal earmarking within local body, budgets for basic services to the urban poor.
• Provision of basic services to Urban Poor
The status of reforms and the strategies planned by NMC for implementing the above reforms
are as under.
1. Adoption of modern accrual based double entry system of accounting
NMC has achieved most of the desired outcomes of JNNURM with respect to accounting
reform in the first year itself (2005-06). In the first year, NMC had a double entry accrual
based accounting system in operation, parallel to the single entry system. From 1st April,
2006, the double entry system would be in operation independently. At the end of the
financial year 2005-06, NMC has been able to generate a provisional balance sheet and
income-expenditure statement. NMC had its finances rated by a credit rating agency in 2005-
06.
One of the commitments that NMC would have to make under JNNURM would be the
preparation of an outcome budget. The aim of the outcome budget is to ensure the proper and
verifiable use of JNNURM grants and to bring about accountability among various
departments to deliver in stipulated time periods. It is a performance measurement tool
designed to help service delivery, decision-making, and evaluation of project implementation
and identification of areas for possible intervention. It is important to convert outlays into
physical outcomes with monitorable monthly/quarterly/half-yearly targets to improve the
quality and the pace of implementation of city developmental projects.
An important component of the action plan would be to build capacity of the accounting staff.
NMC has visualised adequate training support to all relevant personnel so that the transition
from a single entry system to a double entry system is smooth. The training would involve
various elements of financial management from the accounting viewpoint as well as an
understanding of accounting standards and policies. It will also aim to enable the accounting
personnel to support the decision-making process through utilisation of various financial
tools and reports generated by the accounting system.

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2005-
Accounting Reforms 06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12
Provisional OBS
Adoption of provisional OBS
Finalisation of OBS
Preparation of outcome budget
Complete re-vamp of the Public Financial
Management (PFM) cycle which includes
internal controls
Valuation of assets and liabilities

Full migration to double-entry accounting
system
Production of financial statements
(income-expenditure accounts and
balance sheet)
Credit rating of ULB/parastatal
Budgetary Reform
Introduction of ERP Software for
accounting
Capacity building of all NMC staff
2. Introduction of system of e-Governance
NMC has taken several initiatives to implement e-Governance systems and procedures with
the intention of improving service delivery and bringing about transparency in its
functioning. The key initiatives under this area of reform are as under.
Octroi computerisation
NMC started the computerization of the octroi department in 1998. This allowed computer
receipts to be issued to customers. Under the reform agenda it is proposed to connect all the
nakas, through dial-up connectivity, to the central octroi head office and civil lines head
office of NMC. NMC has also taken up the computerization of the transit pass (rahdari)
operations. This will help NMC to facilitate the passage of heavy vehicles through the city in
minimum time. This will also increase the revenues of NMC and reduce malpractices on the
part of transporters.
Property Tax and Water Billing Systems

NMC has already computerized its property tax and water billing systems. Under the reform
agenda NMC has proposed that all its zonal offices and the Citizens Facilitation Centres will
be connected through WAN and LAN.
Birth and death registration system

Earlier birth and death certificates were being issued and registration was being done from
the Central Facilitation Centre at Civil Lines office. Now the certificates will be issued from
zonal offices also.

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Web portal work

NMC is developing a real time enterprise web portal. Various services will be provided to
citizens through this web portal.
Biometrics attendance system

This system is being developed for time and attendance tracking of employees. The first
phase of the work has been completed at the Civil Lines office. Soon, it will be extended to
all the zonal offices. The information of attendance of employees will be integrated with the
payroll software and salaries of the employees will be based on this system.
Interactive voice response system (IVRS)

This system will provide various services to citizens through telephone, mobiles, SMS and
web. The service will answer various citizen enquiries regarding property tax, water bills,
various other dues, complaint redressal, etc.
Municipal infrastructure information system (MIIS)

This is a GIS based system. Up to date information on municipal infrastructure such as
roads, street lights and landmarks, and other information will be provided through this
system. The administration will receive the necessary information on its desktop, which will
help it to provide better solutions.
Citizen facilitation centres

NMC has commissioned a Citizen Facilitation Centre at the Civil Lines office. All the
computerized services will be provided through this CFC. It is also proposed to construct
CFCs at all the zonal offices of NMC. Some of the zonal offices are already providing some
of these services.
Key Reform Milestones

E-governance 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12
Geographic Information System(GIS)
IVRS (Interactive Voice Response System)
Municipal Area Networking (MAN)
Kiosk
Document Management System (Document Scanning
Web Portal of N.M.C.
3. Property tax reform

NMC currently has a demand-based property tax collection system. The method of valuation
adopted is the Rateable Value System. The existing system is plagued with several
inefficiencies. Only 52% of the demand raised is being collected by NMC in the case of
residential properties and 27% in the case of non-residential properties.
NMC has committed to achieve 85% collection efficiency by the end of 2012. To realise this
goal, tax collection needs to be carried out as a commercial function within NMC. The
Revenue Department needs to function as a commercial function and be supervised with the
same orientation. NMC plans to take the following steps, which will improve collection
efficiencies and also improve the average revenue yield per property. The main components
of the action plan are as follows:
Conducting property tax reassessment

NMC had conducted its last property tax reassessment in 2000. NMC is empowered to
reassess property values every five years. NMC has begun the process of reassessment,
though belatedly, and expects that the new system of assessment, which will be applicable
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from 2006-07 onwards, will increase property tax yield by 20%. The reassessment exercise is
also expected to bring about 50,000 un-registered properties under the property tax net and
update the development that has occurred on about 50,000 properties.
Carry out internal restructuring

NMC will review the work-flow at the Property Tax Department and suggest improvements
that will help in increasing productivity and making the municipal officials accountable for
the tasks assigned.
Leverage information technology

Traditionally, any review of property tax management has been constrained by data.
Information was not available in a form that facilitates meaningful review (for example, high
value defaulters, potential versus actual collection for each revenue officer). Often such
information was made available only for the purposes of review by the revenue officers
themselves. The information was also not current. A computerised database provides a strong
starting point for property tax management. External review and monitoring is easily possible
since this information is maintained independently and updated regularly. Moreover, it is also
easily accessible. NMC’s approach will be to leverage this potential for regular review and
monitoring.
Use communications and convenience to improve compliance

A formula based Self Assessment System (SAS) shifts the responsibility for assessment and
payment to the citizens. Thus the degree of collection depends mainly on how the citizens
fulfil this responsibility. An effective communication strategy is necessary to ensure that
citizens understand this responsibility and fulfil it in a timely manner. Similarly, the
convenience with which citizens are able to submit their forms and pay their dues will also
determine levels of compliance.
Explore outsourcing opportunities

An independent computerised database also opens up several outsourcing opportunities such
as tracking defaulters, raising demand notices after the due date, etc. NMC would explore
possibilities of outsourcing its collections of property tax.
Reorient the Revenue Department

With SAS and a computerised database, record keeping, billing and collection, there will be a
substantial change in the role of officers in the Tax Department. This change would warrant
reorientation of the officers through training and adapting them into a new work environment.
Also since compliance is by citizens themselves, the enforcement responsibilities intensify
only after the due date. NMC has planned actions in this regard to address the training and
capacity building needs of its staff.
Train the employees and use incentive linked targets

A commercial approach to tax management also calls for clear responsibilities at the
individual level in the Revenue Department. NMC’s approach will be to explore how a
system of targets, responsibilities and incentives can be designed within a local body context.
Levy penal interest for delayed payments

Currently, there is no penal interest charged on delayed property tax payments. Thus there is
no dis-incentive for not making payments on time. In 2005-06, of the Rs.140 crores of
demand raised, about Rs.80 crores pertained to earlier years. NMC has proposed a penal

77
interest of 12% per annum on delayed interest payments. In the current scenario, the bulk of
property tax collections occur in the last month of the financial year thus putting undue stress
on the Property Tax Department. For taxpayers who are willing to pay their tax well before
time, a rebate of 6% on the property tax is also proposed.
The timeline planning and key milestones under property tax reform are as under:
Accounting Reforms 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12
Extension of property tax regime to all properties
Migration to Self-Assessment System of Property
Taxation

i. Setting up a committee/team to draft/amend legislation
ii. Stakeholder consultations
iii. Preparation of Draft Resolution
iv. Approval of the General Body
v. Approval by Government
vi. Notification
viii Implementation
Setting up a non-discretionary method for determination

of property tax

i. Setting up a committee/team to draft/amend legislation
ii. Stakeholder consultations
iii. Implementation
Use of GIS-based property tax system

Selection of appropriate consultant

Preparation of digital property maps for municipality
Full migration to GIS system
Next revision of guidance value
Establish taxpayer education programme

Local camps for clarification of doubts and assistance in

filling out forms

Setting up a website for property tax issues/faqs, etc.
Establish dispute resolution mechanism
Rewarding and acknowledging honest and prompt

taxpayers
Achievement of 85% Collection Ratio
4. Levy of reasonable user charges
It is the objective of JNNURM that NMC be able to recover 100% of the O&M expenditure
incurred by it. The recovery of user charges would be possible if it was accompanied by
improvements in service delivery. NMC has thus made improvement in service, as well as
levy and collection of user charges, as one of its core reform agenda. The actions/strategies
are as under:
Water supply
It is NMC’s ultimate objective to provide 24x7 water supply to the citizens of Nagpur.
Currently, on average, water is supplied for 2-4 hours daily. The increase in water supply will
be made possible by source augmentation and reduction of transmission and distribution
losses.
The issues with water supply are related to the percentage of non-revenue water that is as
high as 38% and recovery on the water account. NMC plans to bring down UFW to 25% by

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2009-10. NMC recovers about 62% of its O&M expenditure on water supply. NMC intends
to achieve full cost recovery on this account by the end of seven years.
In order to achieve full cost recovery as well as reduction of UFW NMC has proposed a mix
of projects and actions in this regard.
The starting point for efficiency or productivity improvement was the leak detection, energy
and water audit studies conducted by NMC. These studies identified areas that NMC would
need to concentrate on to reduce supply losses and improve efficiency. The actions (projects)
recommended under these studies have been proposed for funding under JNNURM.
The projects proposed under energy audit study would reduce losses due to old pumping
equipment by replacing them. The projects are also of the category of energy optimisation
through certain technical modifications that would rationalise the distribution system and also
reduce static and frictional head losses. This project itself would translate into annual saving
of Rs. 4.75 crores per annum in energy costs.
The projects proposed under water audit recommendations aim at steps for bringing down the
Unaccounted for Water (UFW) from the current level of 38% to 25%. The measures under
these projects are primarily of the nature of conservation, installation of flow meters and
replacing faulty consumer water meters, rehabilitation of service connections, improving
meter reading and billing systems. This project also aims at replacing public stand post
connections in slum areas with individual household connections. These projects would
strengthen the billing and collection system of NMC and NMC would be in a position to
implement a transparent system that will charge consumers for water on the basis of their
water usage. This project would also demarcate zones and have bulk metering as a means for
cross-checking the amount of water consumed and billed within that zone, thereby bringing
in accountability on the part of the zonal in-charge for billing the water consumed in a zone.
This system in future can accommodate service contracts with the private sector in water
supply distribution, billing and collection for the zones. NMC could take the responsibility
for bulk water transmission and reduce its establishment expenditure accordingly.

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Water Sector Reforms 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12
Reduction UFW in distribution
Strengthening of tertiary network
Implementation of AMR (Automated Meter Reading)

System with computerisation of water billing
Installation of flow meter for each ESR to bring

accountability in revenue recovery against water supply
Reduction of UFW in raw water
Laying of pipeline to transport raw water, Pench-IV

Installation of flow meter
Improvement in Energy Efficiency in Pumping Station

Replacement or up-gradation of pumping machinery for

better energy efficiency
Improvement in treatement plant efficiency
Monitoring system
Increase in coverage
Expansion / up-gradation of water distribution network to
newly developed and un-connected area.
Provide 24X7 Water Supply to Nagpur City

Develop the Dharampeth zone of NMC out of total 10 zones
in Nagpur for 24X7 water supply as pilot zone
Implement the 24 x 7 to other zones in phases with

experiences in pilot zone.
Tariff Revision
Tariff based on actual O&M cost with debt burden. Tariff
slab shall encourage for water conservation i.e.high tariff for
higher consumption
Billing & Collection (Recovery)
NMC as part of productivity improvements has proposed a Slum Policy for Water Supply,
which will curb the technical and commercial water losses in the system. In the slums of
Nagpur, about 170 MLD of water is being supplied. Per capita water consumption beyond 80
lpcd in slums is difficult given the small size of the dwellings and lifestyle habits. For a slum
population of 8 lakhs, typically around 64 MLD of water should be supplied. In the present
scenario, about 170 MLD is being supplied, but the levels of wastage are very high on
account of the existence of numerous public stand posts (PSPs). NMC plans to remove all the
PSPs and provide individual connections to every slum. NMC can thus meet the requirement
of the slum dwellers by supplying about 70 MLD (6 MLD in excess of the requirement of 64
MLD) and use the remaining 100 MLD to supply to other water deficit areas of the city.
The project proposed under the leak detection study aims at reducing the overall cost of raw
water to NMC by installing flow meters at the raw water intake source. The Irrigation
Department manages this intake point and it charges NMC as per a formula developed
through empirical means. The formula currently overcharges NMC by about Rs. 1.65 crores
per annum. The flow meter is aimed at accurately measuring the actual water taken by NMC,
rather than approximating the charges.
In addition, NMC has also proposed projects for strengthening the water supply system and
augmenting water supply. Under strengthening of water supply system NMC has proposed
modifications and additions in the system that would help NMC improve its water supply
coverage from the current level of 85% to 100%. It would also help NMC completely phase

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out tanker water supply and replace the same with treated piped water. This project is also
aimed at improving service to the citizens.
The water augmentation project is aimed at increasing the quantity of water supply for the
city to accommodate the projected population increase. The project has an optimal design that
will minimise bulk water transmission losses by transporting water through pipelines rather
than open canals.
Strategically, the above measures are aimed at improving water supply coverage, improving
service levels, reducing losses, implementing metering and billing systems and bringing in
accountability from the NMC officials involved in water supply and distribution. These
measures set the base for NMC to increase its water connections and charge users through
transparent means. Improved service levels and accountability from NMC officials will tend
to improve collection efficiency. In this context it is also pertinent to note that the citizens’
survey conducted by NMC has indicated that 72% of the citizens are ready to pay about 10-
20% more if service levels are improved. The citizens are also ready to accept metered water
supply (at present there are 1,44,000 metered connections) assuming that service levels
improve. While designing for augmentation, future demand due to MIHAN project is also
taken into account.
Sewerage
In the case of sewerage, NMC generates a small surplus with regard to expenses incurred and
income earned. However, the existing sewerage system in the city of Nagpur is inadequate.
The stakeholders have identified the lack of a proper sewerage system as an area of concern.
NMC has plans to invest Rs.515 crores during the tenure of JNNURM to increase coverage
and improve service levels. It has been proposed that in order to increase revenues from this
stream, the sewerage tax which is collected as part of the property tax, will be hiked to meet
the increased expenditure of operating and maintaining the new system.

In the case of solid waste management, NMC plans to recover user charges only for primary
collection. NMC currently incurs a revenue expenditure of about Rs.35 crores on solid waste
management while there is no direct revenue generated under this head. NMC incurs an
expenditure of Rs.5.5 per household for door-to-door collection of solid waste. NMC plans to
gradually recover this charge from every household. The revenues realised will be less than
Rs.3 crores. This is insufficient to cover the expenses incurred by the solid waste department.
NMC has taken a stand that solid waste collection is one of the basic duties it performs and
hence it does not intend to attain 100% cost recovery for this service provided. It plans to
subsidise this service through surplus generated from other sources.
5. Services for urban poor

About 37.5% of households in Nagpur are living in slums. It is estimated that about 50% of
these households may not have access to municipal water supply and sanitation in their
premises. In order to provide equitable services to the urban poor various initiatives have
been proposed by NMC. The same are as under.
The strategies under land use planning contemplate housing for slum population and transit
shelters for EWS/LIG migrant population. In that context specific actions would be taken
while preparing the development plan for Nagpur that is due in 2010 for including a
provision for such housing in mass housing projects.

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The water supply project proposed by NMC for funding under JNNURM has a sizeable
component for slum dwellers. The water supply project aims at replacing public stand posts
in slum areas with individual household connections which will provide an equitable water
supply. These projects also will provide potable water supply to slum dwellers and reduce
their dependence on tanker water or ground water supply thereby protecting them from
water-borne diseases.
The projects proposed under the heads of sewerage, storm water and lake and nalla
rejuvenation have improving sanitary conditions of the slums as one of their main agenda
items. These projects would translate into reduced water logging, sewerage backwash and
flooding in slum areas. Reduced incidences of water and sewerage logging would have a
direct impact in reducing pollution of water sources and reduction in pests and vectors.
Projects proposed under the head of roads and transportation have explored the option of
implementing Mass Rapid Transport System that will provide efficient and accessible modes
of transport to the urban poor. These would help them to commute to their places of work at
reasonable costs.
In the previous section on strategies and action plan for slum and urban poor, various
strategies have been proposed by stakeholders that would allow NMC to provide services to
the urban poor by the end of seven years.
Internal earmarking of budgets for urban poor

As per the guidelines of the State Government, NMC earmarks 5% of its annual budget for
providing services to the urban poor. These budgets are used in providing water supply,
drains, roads, education through schools and health services through primary health care
centres to urban poor. Access to basic services in slums is also provided through other
budgets viz. water supply, sewerage, and solid waste management. Pursuant to the
requirement under JNNURM, NMC will also provide an expenditure declaration in regard to
the allocation of funds to the urban poor.
6.3.2 Optional reforms undertaken by NMC
JNNURM prescribes a list of optional reforms to be undertaken by ULB’s. The strategies to

be adopted by NMC in achieving these and timelines are as follows:
1. Revision of bye-laws to streamline the approval process for construction of buildings

NMC has undertaken some revisions to simplify the process of building permissions. The
procedure envisages providing plan permission in a decentralised manner by allowing
processing of applications at zonal offices. This process is being computerised and with the
full implementation of e-Governance initiatives the same is expected to facilitate faster
processing of building plan applications.
NMC has targeted compliance of this reform agenda in the third year of implementation of
JNNURM projects. In order to identify the measures required under this reform initiative
NMC would appoint a consultant to study the building approval process of NMC and
recommend measures to simplify the same.
The consultant would assess the current system of regulation, enforcement and the
framework for providing building permissions. The bye-laws would be assessed on the basis

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of whether the bye-laws are in sync with the aspirations of the people and responsive to
current technologies. Recommendations would also be solicited from the consultant whether
a common set of bye-laws should be applicable for the city or whether there should be
separate bye laws for special areas viz. heritage precincts, eco sensitive zones etc. In the
context of enforcement model, NMC would expect the consultant to review the process and
examine the feasibility of involving the professionals viz. architects, structural engineers, and
planners in the building permission process. If found feasible, their role would be dovetailed
into the process and measures adopted to make them accountable.
2. Earmarking at least 20-25 percent of developed land in all housing projects for EWS
and LIG category with a system of cross-subsidisation
This has been partially achieved under ULCRA where there is a provision for land
development to provide housing for EWS and LIG category. However, ULCRA is expected
to be repealed, as it is one of the mandatory reforms of the State Government. In this context,
the CDP discussions with its stakeholders have yet to identify concrete strategies for this
reform item.
3. Revision of bye-laws to make rainwater harvesting mandatory in all buildings and

adoption of water conservation measures
This reform agenda has already been implemented by NMC. Rainwater harvesting is
mandatory in Nagpur from March 2005. The bye-law envisages that no building permission
will be granted unless provision is made for rainwater harvesting. As per the regulation, all
layouts of open spaces, amenity spaces of housing societies and new constructions of area
equal to or more than 300 sq. m. shall have one or more rainwater harvesting structures such
as an open well or bore well, or underground storage tank or percolation pits. The
owner/society also has to ensure the maintenance of these structures. In the case of non-
compliance with the aforementioned rules, NMC would levy a fine of up to Rs. 1000 per
annum per 100 sq. m. of built-up area.
4. Bye-laws on reuse of wastewater

NMC is currently examining the potential of reuse of reclaimed water. In this context it has
commissioned a study with technical support of USAID to examine the feasibility of
implementing the same.
Under this pilot project, wastewater from houses and business centres will be piped through
sewers to a wastewater treatment plant where it would progress through primary, secondary
and tertiary stages of treatment before it is disinfected and put into a separate distribution
system for reuse.
The recycled water would be used in industries, cooling and ash handling in power plants,
landscaping, irrigation in orchards, etc. NMC has declared that “…in order to enhance the
positive outcomes while minimizing the risks of wastewater use, there exists feasible and
sound measures that need to be applied…” in this context. MAHAGENCO has already
signed a MOU with NMC to use recycled water in the thermal power generation process.
The learning from this pilot project would translate into drafting and incorporation of bye-
laws on this subject. This process is expected to be complete by the year 2008.

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5. Administrative reforms
The total staff strength of NMC is about 10317 employees as against a sanctioned strength of
12594 employees. Some of the initiatives that have been undertaken by NMC in this regard
are as under:
a) Institutionalising key operations: NMC intends to get its key operations certified under
ISO 9001 standards, especially with respect to O&M of water supply, sewerage, solid waste
management, etc. In addition, all JNNURM projects will be implemented by a special
projects cell which will also secure ISO certification.
b) Recruitment freeze: With the objective of cost control, NMC has adopted the State
Government policy to freeze new recruitment, and for the last five years NMC has not carried
out any major recruitments. NMC has planned to adopt a recruitment policy for heirs of
deceased employees and employees taking VRS on medical grounds. NMC is currently
undertaking a cadre review of various category employees. This would provide inputs to
NMC on its future manning policy.
c) Voluntary Retirement Scheme (VRS): So far NMC has not adopted any formal VRS.
However, employees are free to avail this scheme without any extra benefits.
d) e-Governance: NMC has decided to establish on-line computerisation of all procedures,

which is expected to reduce several posts, cost of establishment, and at the same time
increase value-added services to its citizens.
The above initiatives are some actions towards administrative reforms. NMC recognises the
fact that it needs to go a long way in achieving these reforms. This process would involve
taking its employees, their unions and the political establishment into confidence. The
recruitment freeze would eventually reduce staff strength, as there would be no replacements
for retirements. However, this is an extended procedure. NMC has committed that it would
take concrete steps to achieve this reform agenda by the seventh year of implementation of
JNNURM projects. A plan for achieving the same would be drafted in due course in
consultation with the staff and employees of the NMC.
6. Structural reforms
NMC has yet to crystallise a plan in this regard. It is exploring options of involving
consultants for advising them on what structural reforms would need to be taken by NMC.
7. Encouraging PPP
NMC has experimented with some models of private sector participation in various areas.
Some of the initiatives involve development of commercial complexes, amusement parks and
market centres on BOT basis, PPP in slum rehabilitation through SRA, community
participation in collection of solid waste, etc.
NMC already has various plans to extend public-private partnership arrangements to various
other services in the coming years. NMC as part of the financial plan for the CDP has
proposed some projects to be taken up under the PPP route. NMC expects to comply with this
reform agenda in the second and third years of project implementation.

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7. CITY INVESTMENT PLAN, STRATEGIES AND

IMPLEMENTATION PLAN
The Nagpur City Investment Plan (CIP) has been drafted after an assessment of infrastructure
and service delivery gaps and numerous stakeholder consultations. Detailed project reports,
wherever available, were also reviewed. This assessment has also led to the identification of
sector specific strategies, implementation actions and associated reforms.
The strategies adopted primarily have three dimensions -- improving service delivery by
efficiency measures, improving service delivery by creating infrastructure assets, and
improving governance aspects of NMC. This section summarises the capital investments
required for creating infrastructure assets and various strategic interventions required in the
implementation of such projects.
7.1 City Investment Plan (CIP)
The City Investment Plan is the multi-year scheduling of identified and prioritised
investments. The City Investment Plan is an important element of the CDP and is significant
in terms of the city’s management process and sustainability with regard to the delivery of
basic services. The City Investment Plan involved the identification of public capital facilities
to cater to the demands of the city populace to the year 2011-12. The projects have been
identified through a demand-gap analysis of the services.
The projects derived are aimed at ensuring the optimal and efficient utilisation of existing
infrastructure systems and enhancing the capacity of the systems/services to cater to the
demands of the future population.
The City Investment Plan and forecasted future needs for the provision of capital facilities
under each identified sector is presented below. These assets will help NMC universalise
services for the current population as well as accommodate the expected increase in
population.
7.1.1 Summary of investments
The total estimated capital investment required for providing efficient services to the present
population and future population of NMC to the year 2011-12 is Rs.5894 crores at current
prices and an escalated cost16 of Rs.6191 crores. Table 20 presents the summary of sector-
wise investment requirements up to 2011-12.
More than 70% of the investments proposed under the CIP are dedicated to the sectors of
MRTS and traffic management, slum development/housing, and roads and bridges. The water
16
Not all the projects identified in the CDP will be executed by NMC. NIT, MHADA, Maharashtra State
Government and SRA would be responsible for some of the projects. The projects that NMC would be
undertaking would cost Rs.1977 crores at current prices and Rs.2273 crores if cost escalations were built into
these estimates. In addition to these projects costing Rs.1977 crores, there are two projects costing Rs.1750
crores, which would be executed on the PPP model (Water recycling and Reuse and MRTS). In total, NMC
would be responsible for projects costing Rs.3727 crores.

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and sewerage sectors have been allocated 10% and 8.7%, respectively, of the total
investment. Sector-wise details of the City Investment Plan, capital facilities identified to be
created, supportive actions and implementation aspects/strategies are discussed in the
following sections in detail.
Table 20. Summary of capital investments

Sector Total investment need % Sector- wise of Total
at current prices
(Rs. crs)
1 Water supply and distribution 590 10.0
2 Sewerage 515 8.7
5 Slum development / housing 1592 27.0
Grand Total 5894 100.0
The CIP represents the projects that would be undertaken by NMC and other parastatals like
the Maharashtra Housing and Area Development Authority (MHADA), Slum Rehabilitation
Authority (SRA) and Nagpur Improvement Trust (NIT). For instance, the expenditure of
slum development/housing would be undertaken by MHADA, SRA and NIT. The State
Government would be undertaking projects worth Rs.650 crores of the Rs.1086 crores
identified for spending on the roads and bridges sector. Of the total Rs.5894 crores of projects
identified, Rs.3727 crores or 63% of the total projects would be undertaken by NMC.
Agency Rs Crores
NMC 3727
MHADA/NIT/SRA 1517
Government of Maharashtra 650
Total 5894
7.1.2 Water supply
NMC’s planned projects for the water supply sector will increase water supply to the city by
source augmentation and water conservation. The projects that form part of the CIP also
include strengthening of the distribution system and an energy audit.
Sector Strategies & Investment Need

Augmentation of system for increased drawl from source in line with
Strategy Identified long-term planning and equitable distribution of potable water to all
through piped supply
Expected Outcome Assured ability to meet year 2021 demand
Total Investment
Rs.590 crores
Need

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Action Plan for Implementation

2006- 2007- 2008- 2009- 2010- 2011
Water Supply
07 08 09 10 11 -12
Investment
up to 2011- Rs.590 crores 73 113 72 130 98 104
12
Intake capacity addition by

113 MLD
Treatment capacity addition

by 113 MLD
Capital WTP, pumping machinery

Facilities and pumping main
Feeder mains & ESRs
Strengthening of distribution
system of existing system
Regularise unauthorised
connections, check

distribution leaks and reduce
Support &
UFW
System
Improve collections to reach
Sustenance
85% collection efficiency by
Measures
2011-12
Revise tariff every five years

starting 2008-09 by 25%
Other Promote individual water HSCs even in slum locations and discourage PSPs
Actions/ as a policy measure to increase accountability
Measures Identify potential and existing polluting sources
NMC shall be primarily responsible for implementation of all the suggested

actions
Capital investments on system refurbishment and replacement shall happen
Sector Notes
only after conducting water audit and identifying UFW sources.
Improvement of collection efficiency is applicable to both arrears and current
demand.
Performance Increase water supply duration from 2-4 hours to 6-8 hours daily;
Monitoring 24x7 water supply on a pilot basis
Indicators Cost recovery through user charges (100% O&M expenses)
7.1.3 Sewerage
In Nagpur, only one of the three zones has a waste treatment plant. Thus, only about 70 MLD
of sewage is treated against a daily sewage generation of about 280 MLD. The city lacks a
proper sewerage system. NMC has thus provided in the CIP for the setting up of a sewerage

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system for the entire city beginning with the north zone. The problem of sewage is acute in
the north zone where the bulk of the city’s slum population resides.
Sector Strategies & Investment Needs

Capacity expansion, collection and conveyance system to match
Strategy Identified additional water supply and provide for environmentally safe
disposal
Synchronisation with water supply capacity, ability to meet service
Expected Outcome level targets and disposal norms and 100% geographical coverage by
2011-12
Total Investment
Rs. 515 crores
Need

2006- 2007- 2008- 2009- 2010- 2011-
Sewerage System/ UGD
07 08 09 10 11 12
Investment
up to 2011- Rs.515 crores 0 0 155 206 103 52
12
Finalisation of DPR
Capital North zone sewerage system
Facilities Central zone sewerage system
West zone sewerage system
Support & Ensure every PT assessment

System & water connection is also
Sustenance connected to the UGD
Measures Increase sewerage tax
Isolate sewerage system from drinking water and storm water lines
Ensure location of STPs under the River Conservation Plan so that benefits are
Other maximised
Actions/ Improve and ensure access to sanitary facilities for the urban poor and slum
Measures dwellers
Encourage ‘pay & use’ category of public conveniences with community
involvement in the maintenance of the same
Sewerage tax coverage has to be increased

Sector
Higher sewerage taxes would need to be levied if 100% recovery of O&M
Notes
charges has to be achieved with the construction of the new system
Performance
100% geographical coverage
Monitoring
Cost recovery through user charges (100% O&M expenses)
Indicators

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At present only 30-35 % of the road network is covered by the storm water drainage system
of open and closed drains. The CIP has made provisions for rejuvenating the natural drainage
pattern through the de-silting of the natural drains, rivers and nallahs, and removal of the
blockages in the natural drainage paths. To support the natural system, the storm water
drainage network along the roads will also be strengthened in terms of coverage and capacity.
The total investments planned in this sector are Rs.246 crores.

Strategy Identified Network expansion, conversion to closed and pucca drains
Expected Outcome Universal coverage and disposal capability
Total Investment
Rs.246 crores
Need

2006- 2007- 2008- 2009- 2010- 2011-
Storm Water Drainage
07 08 09 10 11 12
Investment
up to 2011- Rs. 246 crores 0 0 50 85 75 36
12
Finalisation of DPR
Drainage along side roads
Nallah canalization
Capital
Strengthening existing nallahs
Facilities
Rejuvenation of Nag and Pilli

Rivers
Ensure that every divided

Support &
road has closed drains on
System
either side and undivided
Sustenance
roads have drains on at least
Measures
one side
Isolate sewerage system from drinking water and storm water lines
Other
Identify, delineate, sanitize and protect the natural drainage system of the city
Actions/
Develop common washing areas connected to treated water and drainage in
Measures
identified hawking areas
All new roads to be designed shall have adequate provision for storm water
Sector drains
Notes Construction of new drains shall be taken up simultaneously along with the
construction of new roads
Performance
All median-divided roads to have drains on either side and undivided roads on
Monitoring
at least one side
Indicators

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The Nagpur Municipal Corporation has been efficient in collecting solid waste and
maintaining cleanliness. The need of the day is maintenance of the system in an efficient
manner. For this purpose, it is required that the collection and disposal system be upgraded.
To cater to the needs of the population in 2011 and 2021 -- when 1300 MT and 1600 MT,
repectively, of solid waste is expected to be generated every day in the city -- additional
containers, collection and transportation vehicles, waste storage and transfer stations, and
infrastructure at the new waste disposal site at Bhandewadi are immediately required.
To modernize the existing system, a refuse compactor system needs to be installed in the
existing storage depots by 2006. A waste segregation system also should be installed at a later
stage in all the storage and transfer stations. As part of augmentation of the system, a new and
additional fleet of vehicles should be obtained from 2006-07 till which time the existing fleet
is deemed sustainable. Waste storage and transfer stations should also be added from the year
2007-08. New containers should be acquired every year.
If the concept of a “bin-free city” has to be implemented, then smaller vehicles with a
capacity of 1.5 to 2 tons and tipping arrangements need to be acquired. These vehicles will
collect MSW from households, shops, etc. and directly unload them at the dumping ground.
The CIP has envisaged an investment of Rs.25 crores each for the development of a sanitary
landfill site and for a project that will make Nagpur a bin-free city.

Source segregation and door-to-door collection, effective
Strategy Identified
transportation and environmentally safe disposal
Expected Outcome Reduced waste generation, hygienic conditions and a clean city
Total Investment
Rs.50 crores
Need

2006- 2007- 2008- 2009- 2010- 2011-
07 08 09 10 11 12
Investment
up to 2011- Rs.50 crores 10 20 20 0 0 0
12
Acquisition
Development of a new waste

Capital disposal site
Facilities Land fill infrastructure and
composting facility
development at disposal site
Support & Implementation of complete

System door-to-door collection
Sustenance Awareness campaign on

Measures source segregation

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Ensure optimum utilization of existing fleet

Initiate steps towards sharing the responsibility for primary collection of
segregated garbage with citizens
Other
Institutionalise rag-pickers’ associations and integrate them into the system of
Actions/
primary collection activities
Measures
Develop transfer stations in a scientific, eco-friendly manner, process waste at
these sites for different types of material
Collection of wet and dry waste separately by the Municipal Corporation

Separate storage of wet and dry garbage in the community bins
Procurement of vehicles and containers to assure 100% lifting
Sector
Enforcement of fine and penalties for the offenders
Notes
Storage of municipal solid waste collected from houses and disposal as fast as
possible
Transportation of MSW collected from houses directly to the dumping yard
Source segregation – reduction of waste to be collected (min 70% of waste

Performance generated)
Monitoring Door-to-door collection as percentage of households covered (min 80%)
Indicators Optimum fleet utilisation (number of trips/vehicles/day - average min of 2.5)
Vehicle capacity as % of rated capacity to waste generated (min 100%)
7.1.6 Roads, transportation and traffic management
The CIP has made a tentative provision of Rs.1086 crores for developing the road
transportation network in the city. This will include expenditure on the outer ring road,
flyovers, bridges over rivers and road widening and improvement measures. NMC plans to
have a master plan for the road and transportation system prepared with the help of an
external consultant. The master plan will be finalised in 2006-07. However, some critical
projects like flyovers at two junctions and bridges over physical obstacles like rivers and
railway tracks would be taken up immediately. The State Government will take up the work
for the development of an outer ring road at a cost of Rs.650 crores.
NMC intends to deploy new technologies like active traffic control and CCTV to manage
traffic in a more scientific manner. Traffic management projects will involve an investment
of Rs. 50 crores by 2011-12.
NMC has conducted a techno-feasibility study for a Mass Rapid Transportation System
(MRTS) in the city. The total investment for phase-I of the MRTS project is estimated to be
around Rs.1500 crores. This project will be taken up after the preparation of the
transportation master plan.

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Increased carrying capacity through widening and improved riding
quality through strengthening of existing roads; new roads to cater to
Strategy Identified
missing links and developing areas; efficient, safe and accessible mass
transportation system for entire region
Hassle free travel on the roads and effective transportation system
Expected Outcome
easily accessible to everyone
Total Investment Rs. 1086 crores for roads and bridges; Rs.50 crores for traffic
Need management and Rs. 1500 crores for MRTS

Roads, , Transportation and Traffic 2006- 2007- 2008- 2009- 2010- 2011-
Management 07 08 09 10 11 12
Investment Rs.1086 crores for roads
up to 2011- and bridges; Rs.50 crores 54 69 116 90 95 60
12 for traffic management
Master Plan
Outer ring road*
Bridges over rivers
Capital
RoBs
Facilities
Road widening/

improvements
Traffic management
Support &
Privatisation of public
System
transport in the city after
Sustenance
consultation with MSRTC
Measures
Hawker zones to be created as part of land use policy and continuous efforts
Other to be made to avoid encroachments
Actions/ Increase parking charges especially in prime areas and congestion zones
Measures Provide for bicycle networks, pedestrian facilities like pedestrian plazas and
footpaths
Design of new roads shall necessarily have provision for shoulder, foot paths,
Sector Notes utility ducts and storm water drains under the foot paths, landscaped median
and concealed cabling for lighting system.
Performance
Monitoring Preparation of master plan for roads, traffic and transportation in the city
Indicators
* Investment phasing for outer ring road is not available and hence not indicated. The State
Government and not NMC would be responsible for the outer ring road project. Hence, it
does not form part of the FOP.

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7.1.7 Slums, housing and basic services for urban poor
The CIP includes an investment of Rs.1592 crores on slum development, EWS housing and
basic services for the urban poor. NIT and MHADA have planned projects worth Rs.125
crores and Rs.42 crores, respectively. The Slum Rehabilitation Authority (SRA) scheme will
be implemented to make Nagpur a slum-free city. For the period 2011-12, investments of
around Rs.1350 crores are planned. The full implementation of the SRA scheme will extend
far beyond the tenure of JNNURM. For those slum areas, which will not be taken up under
SRA, NMC has planned investments worth Rs.75 crores. This investment will be over and
above those made in other sectors like water, which has availability of basic services to the
poor at its core.

Rehabilitation of slum dwellers through SRA, on-site improvements
Strategy Identified
and access to basic services and amenities
Expected Outcome Improvement in quality of services for the urban poor
Total Investment
Rs.1592 crores
Need

2006- 2007- 2008- 2009- 2010- 2011-
Slums and Urban Poor
07 08 09 10 11 12
Investment
up to 2011- Rs. 1592 crores* NA NA 15 30 30 NA
12
On-site infrastructure
development and providing

Capital basic services to the urban
Facilities poor
Slum development under

SRA
Inventory and geographical

Support &
mapping of all slums and
System
infrastructure
Sustenance
Socio-economic survey of all
Measures
slums
Other Frequent meetings with slum dwellers towards encouraging participation in

Actions/ slum development programmes, awareness creation on beneficiary
Measures contribution to project development and project implementation responsibility
Infrastructure and basic services provision in slums shall not be in isolation,

but in conjunction and in line with overall infrastructure development in the
Sector respective city
Notes Awareness of health and hygiene shall be created among slum dwellers in line
with the long-term goal of moving towards individual toilets and doing away
with public convenience systems.

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Performance Provision of basic urban services to all by 2012

Monitoring
Indicators
* Only projects costing Rs.75 crores would be undertaken by NMC. The balance would be
undertaken by SRA, MHADA and NIT.
7.2 Financial Operating Plan
The investment capacity of NMC is assessed through a Financial Operating Plan (FOP)
which gives a multi-year forecast of finances of the local body for the medium-term. In line
with the phasing of identified investment from 2006/07 to 2011/12, the FOP has been
generated for the same period. A salient feature of the FOP is that all outstanding dues,
including debt and non-debt liabilities, have been taken into account.
The accounts data between the years 2000-01 and 2004-05 are used as the basis to determine
past trends in revenue and expenditure and arrive at appropriate growth assumptions for each
income and expense item. After forecasting the revenue account, the capital investments
proposed under the Capital Investment Plan (CIP) are added to the forecast. The FOP is
generated to assess the investment-sustaining capacity of the Corporation, if it adopts a
project funding structures comprising grants under the JNNURM framework (accounting for
70 percent of the funding) and internal resources and loans accounting for the rest. The level
of investment that NMC can sustain is then determined by studying the overall surpluses/
year-to-year opening balance and debt service coverage ratio (DSCR).
If the debt service coverage ratio - DSCR (amount of surplus available to pay interest and to
repay principal that is due) falls below 1.25 (i.e., less than a 25% cushion), then the
investments are reduced gradually till the DSCR exceeds 1.25 in all the years in the forecast
period.
The main items of income and expenditure, classified into the revenue account and the capital
account, are projected in the FOP under the following categories.
Revenue Account Receipts

1. Octroi, Taxes, Non-Tax Sources, and
2. Grants
Revenue Account Expenditure

1. Establishment
2. O&M on old assets
3. Debt Servicing- Existing and New Loans
4. O&M on new assets
5. Capital Receipt
6. Capital Expenditure

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7.3 Financing strategies for the CIP

NMC plans to raise resources and fund the CIP by:
• Accessing the grants available under the JNNURM framework
• Using available internal resources and improving upon the same through:
Increasing property tax collection by improving collection efficiency and increasing
the average yield per property through reassessment
Increasing revenues from water supply by reducing non-revenue water and
rationalisation of tariffs.
NMC would also explore the option of raising debt to bridge the investment deficit. For
projects which are out of bounds of NMC, various other funding options would be explored.
7.4 ULB finance projections
Current ULB finances are projected under built-in growth assumptions for income and
expenditure items to assess the impact of each such revenue enhancement measure being
suggested. The projections also aim at estimating the surplus that will be available for
servicing new debt. A part of the surplus will be utilized to meet the O&M expenses on
newly created assets.
A spreadsheet FOP model has been customised to depict the financial position of NMC and
work out the investment sustaining capacity of NMC, based on the FOP’s assumptions. The
model can be used to calculate future surpluses under various scenarios involving
combinations of internal revenue improvement, state support, financing terms, etc.
7.4.1 Municipal Account – growth projections and assumptions
The standard assumptions under which the projections are carried out and certain expenditure
control and revenue augmentation measures proposed in line with the mandatory and optional
reforms under the JNNURM framework are presented below.
Table 21. Important assumptions made in the projections

Head Assumptions
Octroi
Growth in octroi Octroi to increase at 12% CAGR
Property Tax
Growth in PT assessments Property tax assessments to increase by 5% per annum
Collection efficiency 85% collection efficiency to be attained from current level
of 51% by 2011-12
Growth in tax rate No revision in tax rates envisaged; reassessment to result
in 20% increase in average yield in 2007-08
Widening the tax net Identification and assessment of all properties in the ULB
by 2007-08 through GIS based survey
Water charges
Growth in HSCs and demand Connections to increase by 3% per annum
Collection efficiency 85% collection efficiency to be attained by 2011-12
Water rate & new connection Revision in rates in 2008-09 by 25%
deposit
Reduction in UFW UFW to be 25% in 2009-10 compared to 38% currently

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Head Assumptions
Other income items and capital To increase within a band of 5-10% CAGR
grants
Expenditure items growth rateTo increase within a band of 5-10% CAGR
Salaries/ wages To increase by 7% per annum
Project financing terms underJNNURM framework
JNNURM framework 50% GoI grant, 20% GoM grant
(All urban infrastructure/
Revolving fund
governance/urban poor relatedUrban infrastructure/governance projects - Contribution of
25% of the total grants received under JNNURM
projects except land acquisition
costs) framework to the State Infrastructure Fund by 2011-12
Urban poor/slums projects - Contribution of 10% of total
grants received under JNNURM framework to the State
Infrastructure Fund by 2011-12. O&M expenses on new
assets (urban poor and slums projects) also to be met from
the fund
Loan terms for commercial Loan period: 7
borrowings of NMC Repayment method: Equal annual installments
Interest rate: 7.5%-9% per annum
Debt Service Coverage Ratio DSCR of at least 1.25
O & M expenditure arising The incremental O & M for new assets is calculated based
from new assets (from 2007- on the following norms (O & M cost as a % of capital
08) costs):
Water supply 4%
Sewerage 4%
Solid waste management 7%
Roads & bridges 7%
Storm water drainage 4%
Traffic management 10%
Road widening and improvements 2%
Non-JNNURM capex 5%
For the second year and beyond a growth rate of 5% is
assumed on the base O & M cost.
Outstanding debt liabilities Repayment in equal installments over a 7-year period
starting 2006-07; NMC also owes MJP an amount
equivalent to Rs.88 crores; it has been projected that this
amount would be repaid over two years: Rs.53 cores in
2006-07 and Rs.25 crores in 2007-08
7.5 Investment capacity/ sustenance

Given the existing financial position of NMC, the revenue and capital accounts of NMC are
projected against the growth scenario and assumptions presented above. The revenue
improvement and expenditure control measures coupled with the availability of grants under
the JNNURM framework give NMC an investment capacity of Rs.2273 crores (escalated
costs) over the next six years against NMC’s investment need of Rs.3727 crores (at current
costs) by 2011-12. The investment capacity even with implementation of reform measures is
still found to fall short of the funding requirements.

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7.5.1 Impact of JNNURM reforms on investment capacity
It is observed that following current growth trends, NMC can sustain an investment of Rs.428
crores only. The implementation of the reform agenda as desired by JNNURM, along with
some amount of leverage, will allow NMC to raise its investment capacity to Rs.735 crores.
When this amount is supplemented with JNNURM funds and debt raised by NMC the
investment capacity of NMC increases to Rs.2273 crores.
7.5.2 Sources of funding
The CDP has identified projects, which are estimated to cost Rs.5894 crores at current prices.
However, NMC’s would be responsible for projects costing only Rs.3727 crores. However,
JNNURM grants, internal accruals of NMC and debt can together fund projects worth
Rs.2273 crores at escalated prices, factoring in the price escalation on the project costs over
the six year period. The source of Rs. 2273 crores would be as follows:
Table 22. CIP funding pattern

% of Total
Source of funding Source Amount (Rs. crores)
Investment
Total 2273* 100.0
7.5.3 Bridging the investment deficit
Identified NMC’s investment projects during the tenure of JNNURM are estimated to cost
Rs.3727 crores while the investment capacity is Rs.2273 crores. NMC has identified
opportunities for bridging the investment deficit. Some of the identified projects like MRTS

97
and water recycling and reuse can be funded through the public private partnership (PPP)
route. The investments in these two projects aggregate to Rs.1750 crores at current prices.
Nagpur City Development Plan Projects

The identified projects along with their respective implementing agencies are shown in the
table below.
In Rs MHADA / NMC /
PPP State Govt
crores NIT / JNNURM
Water supply and distribution 590 - - - 590
Sewerage 515 - - - 515
Storm water drainage 246 - - - 246
Solid waste management 50 - - - 50
Slum development / housing 1592 1,100 - 417 75
Water recycling and reuse 250 250 - - -
Roads 1086 - 650 - 436
MRTS and traffic management 1550 1,500 - - 50
Social amenities 15 - - - 15
Grand total 5894 2,850 650 417 1,977

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8. WAY FORWARD
The JNNURM scheme marks an important milestone in the development of urban

infrastructure and the reform agenda of the Government of India. It provides an opportunity
for municipal corporations to fill the increasing gap between existing and desired service
levels, even as the pressure on urban infrastructure mounts. It is indeed a stepping-stone for
municipal corporations to achieve improvement in service delivery, governance and financial
sustainability.
It is not so much the philosophy of JNNURM that will demand performance from cities. Peer
cities will create pressure by setting examples and raising the bar. It would no longer suffice
to initiate a reform at the city level and stay content with the progress. The quality of reforms
would be constantly benchmarked with those of its peers; the pace of progress would be
measured against the standards set by first movers.
This chapter identifies some of the challenges that NMC and Nagpur city might have to face
in the future. Wherever possible, an attempt has been made to provide a workable solution or
a mitigation step. In most of the cases these issues would need to be deliberated to ensure that
NMC is not caught unawares and addresses the situation appropriately.
However, a successful application for JNNURM in the form of the preparation of the CDP is
barely the beginning. The amount and extent of benefits, which will accrue to the Nagpur
Municipal Corporation (NMC) and the real development of the Nagpur city as a whole, will
depend upon the progress of the commitments made by NMC, both in service delivery
outcomes and in reform implementation suggested as part of CDP. In order to achieve the
vision and stated mission, NMC has to focus on the following three areas:
Implementation of the City Development Plan

Challenges
8.1 Implementing the CDP

The implementation of the CDP has two dimensions: the reform dimension and the
investment dimension. From the point of view of the reform dimension, NMC is in a fairly
good position. It has achieved a fair level of progress in the areas of accounting reforms and
e-Governance. However, it will need to accelerate its efforts in the areas of property tax and
the levy of appropriate user charges. From the investment angle, currently NMC has been
investing and implementing capital works to the tune of about Rs.80 crores per annum. With
the advent of JNNURM, the Corporation will have to undertake projects of around Rs.600
crores every year. This will require tremendous capacity building within the Corporation. The
following points outline the challenges that Nagpur will face during the implementation of
the CDP.

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8.1.1 Scaling up
A major challenge before NMC will be to abandon its traditional approach of implementing
projects using its revenue surplus and monitoring them with the help of the Corporation staff.
To implement the proposed scale of projects, NMC will need to identify innovative contract
modes and take support from private/external agencies in the form of project development,
project management, quality monitoring, etc.
8.1.2 Creating awareness amongst citizens
The implementation of the CDP will need to be monitored independently; the implementing
agency should be made accountable to the citizens. The challenge before NMC will be to
reach out to these citizens and keep them well-informed about the implementation of the CDP
and the responsibilities of the Corporation under JNNURM. This will bring accountability in
the system and ensure course corrections from time to time. To achieve this, NMC needs to
formalize a monitoring committee with representation from NMC, citizens’ forums and
institutions and industry to monitor project implementation and reforms.
8.1.3 Institutionalising the CDP and focussing on outcomes
NMC will also face the challenge of internalizing reforms within the Corporation. Service
provision will need to be internalized in the Corporation. Today, the departments within
NMC are not totally accountable to the city. NMC is provided with budgets, but the
departments are not accountable for service performance. There is a need to make the
departments accountable and focused on their performance. NMC must provide resources to
the departments and ensure that they deliver performance in terms of better service delivery
to the citizens. The support that the administration provides to these departments needs to be
measured and against that, the service delivery they need to achieve must be gauged.
Fostering a focused approach on outcomes in the departments will be a challenge for NMC.
This should apply across all departments, i.e., those which provide services, administration
units and enforcement departments such as the Building Permissions Department.
8.2 Challenges in the future

Nagpur is still considered one of the tier II cities of the country. Of late, given the good
quality of urban infrastructure like roads, and being an important centre of learning
particularly in the field of engineering, Nagpur is slowly catching the attention of many
corporate houses in the country. The favorable mention of Nagpur in the KPMG-NASSCOM
survey and IDC-Dataquest study testifies to the economic potential of Nagpur. This,
combined with the MIHAN project has the ability to power Nagpur’s economy in the coming
years. The higher economic growth and relatively better quality of life enjoyed by Nagpur’s
citizens will increase net migration to the city. This will result in a higher population growth
rate than what Nagpur has experienced in recent decades. This will further increase the
pressure on urban services and possibly the quality of life in Nagpur will deteriorate as has
happened in every other major city in the country. The challenge before NMC is to transit
from a tier 2 city to a tier 1 city without breeding the ills that plague the tier 1 cities in the
country.

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8.3 Opportunities in the future

The city of Nagpur has several opportunities which the Corporation should build on. A
description follows of the opportunities on which Nagpur can capitalize.
8.3.1 Harness the human resource potential for furthering growth
Nagpur, next to Pune, has the largest number of engineering colleges in and around a city in
Maharashtra. Unfortunately, the students graduating out of these colleges do not find jobs
matching their profiles in Nagpur. This leads to out-migraton of a talented class of Nagpur’s
residents. The challenge for Nagpur city is to create jobs in the city, which will retain this
talented pool and spur them to contribute to the further growth of the city. The possibility of
technology majors like Satyam Computers and aircraft manufacturer Boeing setting up shop
augurs well for the city. For greater sustainability, linkages between industry and institutions
must be established and nurtured.
8.3.2 Building equity
In its resolve to become a well-developed city, NMC should not lose focus on the 40% slum
population of the city. The challenge before the city is to ensure that basic services, including
housing, must be provided in an equitable fashion to all sections of the society. NMC’s
important role in providing primary and secondary education to the economically weaker
sections should not be overlooked. A workforce empowered with basic education, can
capitalize on the growth opportunities created in the city.

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I. CITIZENS’ DEMAND SURVEY: METHODOLOGY AND

FINDINGS
The survey was quantitative in nature and most of the questions asked during the survey were
objective in nature. (For a sample survey questionnaire, refer to annexures). For sampling,
stratified random sampling procedures were followed. The starting point was selected from
the electoral rolls. The number of starting points for each ward was determined based on the
population of the ward. The higher the population in a ward, the greater the starting point in
that ward. Thereafter, the addresses of the sampled respondents were collected from the
electoral voter lists. On completion of the study, the sample respondents were weighted to
Nagpur’s universe of socio-economic classes (SEC), age and gender distribution.
Altogether, 2015 households were surveyed (about 0.1% of Nagpur’s population).

Classification of the sample by age, gender and SEC is given in the table below. The findings
of the survey were presented during the subsequent stakeholders’ prioritisation workshop.
The survey findings are given overleaf.
Gender/ Age All A B C D E

SEC
Male
18-24 159 12 32 46 44 25
25-34 316 20 74 76 88 58
35-44 235 16 54 52 56 57
45-54 140 18 28 30 31 33
55+ 185 42 37 42 37 27
Males Total 1035 108 225 246 256 200
Female
18-24 188 15 26 52 45 50
25-34 333 30 68 93 85 57
35-44 252 38 48 56 53 57
45-54 123 27 20 28 23 25
55+ 84 18 13 22 12 19
Females Total 980 128 175 251 218 208
ALL 2015 236 400 497 474 408
KEY FINDINGS OF CITIZENS’ DEMAND SURVEY

• The overall satisfaction index is at 64%, which is a good index.
• Highest satisfaction was in Ward 2 followed by Ward 8.
• The lowest was recorded in Ward 4 followed by Ward 9, Ward 1 and Ward 3 in that order.
• In terms of SEC, SEC E is least satisfied, while SEC B and A are better satisfied.
WATER SERVICES:
The survey indicates that Water Services are well managed by the corporation in Nagpur. Of the total
respondents surveyed, 80% had a water connection in their premises. More than 50% of the
respondents expressed that they receive water at adequate pressure, but nearly 19% of respondents in
Ward 3 said that they never receive water at adequate pressure. Though the average supply of water

102
per day was approximately 4 hrs. (across all wards), the respondents were happy with quantity of
water supplied. Ward 2, 3, 5, and 10 reported a very low supply of water of 3 hrs. a day.
The balance 20% of the respondents, in the absence of a water connection depended heavily on
‘Government Sources’ followed by ‘wells’ for their requirements. Majority of the respondents are
willing to pay 10-20% more for better quality of water services.
Citizens in general reported their reluctance to adopt a metered water supply system. It was
observed that there is a direct correlation between satisfaction with the existing service levels
and the willingness to adopt a metering system.
DRAINAGE SERVICES:
Summary: Eighty-three percent of the respondents had an underground drainage system, of which
37% of the respondents said that their drainage chokes. Choking problem is evident in Ward 4, 8 and
9, where majority of respondents had said that the drainage chokes once in 7 days.
40% of respondents with underground drainage said that the drainage chokes during peak
hours and approximately 20% of them have said that the corporation never cleans it.
In the absence of an underground drainage system, the respondents dispose sewage through ‘septic
tanks’ and ‘open drains’.
SOLID WASTE MANAGEMENT:

Majority of the respondents dispose of their garbage at their doorstep. The respondents also reported
that the Corporation collects garbage from the doorstep normally on a day- to- day basis and are more
than satisfied with the services. Majority of the respondents are willing to pay less than Rs. 10 for
better quality service.
70% of the respondents mentioned that the Municipal Corporation instructed them to separate
the garbage into dry and wet parts.
‘Collection of waste from community bins’, ‘road sweeping’, ‘public toilet facilities’ and ‘ general
cleanliness’ have average scores nearing 3.5 of a maximum possible score of 5. In general, 3.5 out of
5 represents an above average performance.
ROADS AND TRAFFIC:

The respondents gave a very clear indication that ‘increase in population’, ‘lack of maintenance of
roads’, ‘poor public transport’ and ‘growing economic activity’ are the 4 top reasons for congestion
on roads and also that an increase in parking charges is not going to affect the use of private vehicles.
More than 35% of the respondents (pedestrians & motorists) expressed that Nagpur roads are not
safe. ‘Broadening of roads’, ‘better control of traffic by policeman’, ‘state buses to run in more
routes’, ‘construction of more flyovers’ were the solutions suggested by the respondents to manage
traffic in Nagpur.

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JOB OPPORTUNITIES:
A very grim picture of opportunities of employment in Nagpur emerged from the respondents. The
majority of the respondents has expressed that they would leave Nagpur in search of greener pastures.
When asked the reasons for leaving Nagpur - ‘better jobs’, ‘better living conditions’, and ‘better
education’ were mentioned.
OTHERS:
• Majority of the respondents do no agree that the slums should be shifted outside Nagpur, but
they do agree that the services provided to the poor should be subsidized.
• Toilets and bathrooms are well maintained and supported by adequate water supply.
• Nearly 43% of the respondents mentioned they had faced problems with bills related to
property tax.
• Only 18% knew where to go to complain in NMC and only 14% have ever sent any
complaints to NMC; awareness was better in Ward 3 (42%), 2 (22%)and 7 (22%).
• While 62% of those who complained mentioned that their complaints were resolved, the other
38% mentioned that their complaints did not get resolved within a reasonable time frame.
• “More ward offices” and “direct telephone lines” are the means preferred to make a
complaint.
• Over 50% reported that no information is received on all the issues checked.
• ‘Clean and green’ city seems to be the dream of the citizens for Nagpur city followed by ‘safe
and peaceful’.
DISTRIBUTION OF INVESTMENTS:
A hypothetical scenario, where the respondents would be given 100 crores and asked to invest in the
development of Nagpur city was checked. The respondents mentioned various areas; the breakup is as
below:
17% on slum development.
13.9% generate jobs/ attract more industries
12.9% roads
12.2% municipal services – water, sewerage etc.
11.9% on schools and hospitals and others
NMC was the preferred choice to provide municipal services in Nagpur; secondary choice was
“engaging contractors”.

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II. FACT SHEET: WATER SUPPLY SYSTEM IN NAGPUR
Water sourcing
NMC sources about 480 million litres per day (MLD) of water. Of this, only 12 MLD (2.5%)
is drawn from ground water sources, making the dependability on ground water quite low.
But steps are already in place to recharge ground water sources through rainwater harvesting
and rejuvenation of lakes in and around the city. This would supplement surface water
sources in the long-run. But NMC has no concrete plans in place to augment ground water
sources for supplying drinking water to the city.
The three main surface water sources are Gorewada Tank, Kanhan River and Pench Canal.
The Gorewada Tank source was developed in the year 1911. As the city grew and the need
for water increased, the Gorewada Tank source became inadequate. As augmentation was not
possible due to site conditions, surface water from River Kanhan, 14 km., away from the city,
was considered. In 1976, the Irrigation Department, Govt. of Maharashtra, executed a storage
dam across River Pench for a hydroelectric project at Totaladoh and a pickup dam at
Navegaon Khairy. In 1982, the Pench-I Scheme was commissioned, followed by the Pench-II
Scheme in 1994 and Pench –III Scheme in 2003.
According to NMC sources, if steps are not taken, Nagpur would face a deficit situation of
62 MLD in 2011. In anticipation of the increase in demand, NMC has initiated steps to
increase the supply of water. The Pench-IV water supply project will increase water supply
capacity by 113 MLD. The planned capacity up to 2031 will be just adequate to meet the
projected demand.
Table 23. Water demand vs. supply up to 2031(Master Plan)

Net Surplus /
Supply Surplus/Deficit Deficit over
Demand (MLD) Future over Existing Existing +
Year
(MLD) (As on Planning (MLD) Supply (+/-) Future
2004) (MLD) Planning
Supply
113 (Pench-IV
2011 532 470 (-) 62 +51
additional)
113 (Pench-IV)
2021 709 470 (-) 239 +49
+ 175 (Rahari-1)
113 (Pench-IV)
2031 934 470 +175 (Rahari-I) (-) 464 (+) 1
+175 (Rahari-II)
Source: NMC
Water treatment
At present, Nagpur has five water treatment plants with a total capacity of 470 MLD17. All
the existing water treatment plants are of the conventional type with aeration, clarification
17
Source: Environmental status report of Nagpur, 2002-03.

105
and filtration as their main units. All treatments plants are functioning up to their desired
capacity.
Table 24. Water treatment plants in Nagpur

No Water Source Water Treatment Year of Distance Existing
. Plant commissio from the capacity
ning city (kms) (MLD)
1 Gorewada Tank Old Gorewada 1936 8 16
2 River Kanhan Kanhan Water Works 1942 18 108
3 Pench Dam WTP Phase - I 1981 14 113
4 Pench Dam WTP Phase – II 1994 14 133
5 Pench Dam WTP Phase - III 2003 14 100
Source: NMC
Water supply and coverage
Nagpur’s water distribution system is about 1700 km long and divided into ten water
distribution zones. As described in the table below, of the total water sourced, i.e., 625 MLD,
only 78% (490 MLD) reaches the distribution system after treatment (Table 25). In spite of
that, the current per capita availability of water in Nagpur is quite high (Figure 16). Though
there have been some fluctuation in the past few decades, the figure which was 172 lpcd in
2001 has further improved to 200 lpcd in 2004. This is mainly due to the continuous addition
of water sources to the water supply system.
Table 25. Key statistics: water supply and distribution system

Description Details
System Input Volume 625 mld
Actual Water Supply in Distribution System 490 mld (78%)
Actual Water Sales 241 mld (38%)
UFW (Gross) 384 mld (62%)
UFW for Raw Water up to WTP 135 mld (22%)
UFW for Treated Water 249 mld (40%)
Total Non-Revenue Water (Administrative + Real) 384 mld (62%)
Administrative Losses (apparent losses + free 236 mld (38%)
water)
Real Losses 104 mld (17%)
Unidentified Losses 43 mld (7%)
Source: NMC

106
Figure 16. Per capita water availability trends

Water supply levels in Nagpur
180
170
Supply per capita (lpcd) 160

150
140
130
120
110
100
90
80
1921 1941 1961 1981 2001
As compared to other cities in India, per capita water supply levels in Nagpur are quite high.
While Surat and Lucknow are comparable with 198 and 199 lpcd levels of water supply,
respectively, Nagpur is way ahead of Bangalore and Ahmedabad. However, it ranks lower
than Chandigarh in per capita water supply levels. Nagpur also manages to meet the UDPFI
guidelines, according to which 135 lpcd is the minimum acceptable level, while 150-200 lpcd
is the desirable level. But the city ranks significantly below standard in terms of transmission
and distribution losses, which must be within 15-20% of the water sourced. Currently, these
are slightly higher than 60%. For every 200 lpcd of water supplied to the consumer, about 97
lpcd is lost in the transmission and distribution process.
At present, there are about 1.97 lakh domestic metered water connections in Nagpur, which
serve about 85% of Nagpur’s population (the rest is served through public stand posts).
Assuming an average household size of five, this implies approximately one water
connection for every two households.
Metering and cost recovery
Of the total 1.97 lakh connections, about 75% are metered. This leads to high NRW levels
(non-revenue water). Thus, with the combined effect of UFW levels and NRW levels, the
cost recovery of the water supply system is quite low. Present flat rate tariffs lead to poor cost
recovery and encourage wastage. Of Rs.5.5 per unit of cost incurred, only Rs.3.5 is being
recovered. To make the system financially sustainable -- besides addressing issues of high
leakages and poor collection efficiency -- NMC also needs to review its administrative
expenses in terms of staff strength and introduce a consumption-based tariff system.

107
Figure 17. Proportion of metered connections in Nagpur
200000
Number of connections
42108 49204
41950 42038 42068
150000
100000
139219 140054 140169 147993 147993

50000
0
2000-01 2001-02 2002-03 2003-04 2004-05
Metered connections Un-metered connections
Table 26. Key statistics: water supply connections, cost recovery and distribution losses
Description Details
Water Cost / Unit (1000 litres.) Rs. 5.55/unit
Minimum Water Tariff (1000 litres.) Rs. 3.50/unit
Total Water Connections (inclusive of authorized unbilled) Approx. 2.0 lakhs
Avg. No. of Persons per Connection (90% piped water) 10-11
Total Water Connections (inclusive of unauthorized) Approx. 2.45 lakhs
Total Treated Water Losses (real + apparent) excluding raw 227 mld
water losses [490 mld – (billed consumption + unbilled
authorized consumption)]
Treated Water Losses per Connection 926 litres /connection/day
Treated Water Losses per Person 97 litres /person/day

108
III. ROLES OF NMC AND OTHER GOVERNMENT

ORGANIZATIONS IN PROVIDING URBAN SERVICES
Service/ sector NMC’s responsibility Other government agencies related

to the sector
Water supply Purchase of water from the MPCB sets the standards for water
Irrigation Department, its treatment quality
and distribution NIT provides the facility to the
Preparation of water supply citizens in the seven layouts under
schemes its jurisdiction
Fixing tariffs and its
implementation after approval from
General Body and Government of
Maharashtra
Water supply through bore-wells
Transportation of water through
tankers in select areas
Metering, billing and bill
collections
Monitoring water quality
Sewerage Collection, transportation and MPCB sets the standards for

treatment of sewage sewage treatment
Re-use of waste water (under NIT provides the facility to the
consideration) citizens in the seven layouts under
its jurisdiction
Storm water Collection and transportation of NIT provides the facility to the
drainage storm water through drainage citizens in the seven layouts under
system and natural drains its jurisdiction.
Solid waste Door-to-door collection of solid

management waste
Collection of waste from
community bins
Transportation of solid waste to
disposal site and its treatment
Developing proper disposal
methods like waste-to-energy
projects, landfill site, etc.
Slum Implementing programs for the

improvement urban poor/slum improvement
schemes
Land use Preparing development plan Building and Construction

planning Implementing building control and Department, GoM, plans and
regulations constructs all the public building in

109

to the sector
Demolition of illegal structures the city
Maharashtra Housing and Area
Development Authority (MHADA)
constructs and maintains housing
projects in the region
Heritage Committee identifies
heritage structures and defines
building norms and rules for such
structures and neighbouring
development
Roads and Preparation of master plans for road NIT provides this service to the
bridges development citizens in the seven layouts under
Development of arterial roads and its jurisdiction
their linkages to the city areas Public Works Department (PWD)
Maintenance of existing roads, develops and maintains national
including patch work highways, state highways, district
roads and outer ring roads
Maharashtra State Road Dev.
Corporation (MSRDC) works in the
area of road widening and
strengthening of roads and flyovers;
for these projects, it prepares the
plans, and estimates and
implements the projects
Traffic Intersection development and Regional Transport Office (RTO)

management beautification keeps vigil on vehicles on the road;
Providing signage and traffic checks the authenticity of the
control systems vehicle and registers them, issues
the licenses and issues permits
Traffic police controls the traffic,
enforces traffic rules, and penalizes
law breakers
Street lightning Providing street lights at all the
identified points/roads in the city
Operation and maintenance of street
lights
Parks and Developing parks and gardens for NIT provides this service to the
gardens the citizens citizens in the seven layouts under
Maintenance of public parks and its jurisdiction
open spaces Forest department maintains select
gardens, zoos and forest nursery
(located on Seminary Hills)
PKV has developed and maintains
select gardens, zoos and botanical
gardens and amusements facilities
therein

110

to the sector
Health Executing immunization programs Public Health Department plans and
Providing primary health care finances the immunization schemes
services
Education Providing primary and secondary Nagpur University provides higher

education facilities to the urban education facilities
poor
Markets Developing and maintaining NIT provides this service to the

markets citizens in the seven layouts under
Construction of shopping malls its jurisdiction
Fire Attending emergency fire calls
Source: NMC

111
IV. FINANCIAL OPERATING PLAN
In Rs Lakhs 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06E 2006-07E 2007-08E 2008-09E 2009-10E 2010-11E 2011-12E
Octroi 10186 11753 12499 13387 15296 16300 18256 20447 22900 25648 28726 32173
General Tax on Properties 4423 5904 6047 5511 5784 7300 7961 8659 9154 9569 9974 10400
Total Tax Revenues 13965 16776 17640 18042 20182 23600 26217 29106 32055 35218 38700 42573
Non-Tax Revenues 4718 6266 6436 6815 7621 7326 7449 7939 9564 10357 12058 12664
Grants 2204 2261 1962 2959 3457 3003 3153 3310 3476 3650 3832 4024
Total Revenue Income 20887 26192 26954 28683 32170 34997 36819 40355 45095 49224 54591 59261
1 1 1.12 1.09 1.11 1.09
Expenditure
Establishment Expenditure 7539 8959 9138 9665 10484 10739 11598 12526 13528 14610 15779 17041
Pension 1880 2124 2581 2485 2395 2600 2808 3033 3275 3537 3820 4126
O&M on Old Assets 7410 7694 3174 6012 7672 6076 6380 6699 7033 7385 7754 8142
O&M on New Assets 0 0 0 0 0 619 1608 3795 6636 8845 10301
Debt Servicing 735 1266 5143 3208 1979 4221 2400 8024 6716 4718 9467 6593
Provision for non-JNNURM Capex 0 0 0 0 0 0 2000 2100 2205 2315 2431 2553
Total Revenue Expenditure 17564 20042 20035 21370 22530 23636 25805 33989 36553 39202 48097 48756
Revenue Surplus/(Deficit) 3323 6149 6919 7313 9640 11361 11014 6366 8542 10022 6494 10505
Capital account 0 278 301 367 334 592

Reciepts - Regular 358 165 6610 0 0 0 0 0 0 0 0 0
NMC Contribution 0 0 0 0 0 0 4182 6550 12000 11000 6500 9457
NMC Debt Raised 0 0 0 0 0 0 0 0 2500 7800 8200 0
JNNURM Grant 0 0 0 0 0 0 9758 15283 33833 43867 34300 22066
Total Reciepts 358 165 6610 0 0 0 13940 21833 48,333 62,667 49,000 31,523
Capex
JNNURM Capital Expenditure 13662 21810 48267 62700 48743 32115
Total 4685 8794 9595 8032 7915 12500 13662 21810 48267 62700 48743 32115
Capital Account Surplus / (Deficit) 278 301 367 334 592 0
NMC Debt Raised for Revolving Fund 0 0 0 0 14789 14789

112
q\.;
~I
l~
Forfurther infOrmationplease contact:

Lokesh Chandra, IAS
Commissioner
Mahanagarpalika Marg, Civil Lines
Nagpur - 440 001, Maharashtra, India.
Tel.: +91-712-256-7001 Fax: +91-712-256-1584

City Development Plan- Nagpur Nagpur Municipal Corporation
City Development Plan

ANNEXURE
June 2006
TABLE OF CONTENTS
ANNEXURE A: CAPACITY BUILDING SESSION FOR NMC OFFICIALS
ANNEXURE B: CAPACITY BUILDING SESSION FOR BUSINESS GROUPS AND

INDUSTRY ASSOCIATIONS
ANNEXURE C: CAPACITY BUILDING SESSIION FOR CLUBS AND NGOS
ANNEXURE D: CAPACITY BUILDING SESSION FOR REPRESENTATIVES OF PRESS

AND ELECTRONIC MEDIA
ANNEXURE E: DISCUSSION WITH IDENTIFIED INDIVIDUAL STAKEHOLDERS
ANNEXURE F: STAKEHOLDER’S WORKSHOP ON 5TH FEBRUARY 2006
ANNEXURE G: FOCUS GROUP DISCUSSIONS: DISCUSSION SUMMARIES
ANNEXURE H: CITIZEN’S DEMAND SURVEY: SEC CLASSIFICATION,

QUESTIONNAIRE AND SURVEY FINDINGS
ANNEXURE I: HANDOUTS GIVEN DURIN PRIORITIZATION WORKSHOP ON 12TH

MARCH 2006
ANNEXURE J: OUTPUTS OF PRIORITIZATION WORKSHOP (12TH MARCH 2006)
ANNEXURE K: PRESENTATIONS MADE DURING FINAL WORKSHOP ON 8TH MAY

2006
ANNEXURE A: CAPACITY BUILDING SESSION FOR NMC

OFFICIALS
Date: 17th January 2006

Agenda: Capacity building workshop for municipal and other government officials in Nagpur for city
vision and mission preparation exercise.
Attendees: Municipal Commissioner, NMC officials, representatives of government organizations
such as Maharashtra State Road Transport Corporation, Maharashtra Airport Development
Corporation, Regional Transport Office, Traffic Police and Maharashtra Industrial Development
Corporation and the CRISIL Infrastructure Advisory Team
Time: 12 noon
Venue: Nagpur Municipal Corporation premises
The proceedings began with the address by the Municipal Commissioner (MC) Lokesh Chandra on
the need for conducting this workshop. He sought the participation of all officials in the preparation of
the CDP. MC emphasized the need to compliment each other to have a vision for Nagpur and fit each
other’s aspirations in the CDP. The CDP will receive support from the central and state government in
the form of grants. As a part of the program, some reforms have to be carried out. The programs need
to be self–sufficient. Creation of infrastructure is not a problem, its operation and maintenance is
difficult. It is not a one-time activity. MC urged the officials to take up more and more projects to
meet their requirements. This has to be accompanied by undertaking revenue generation activities.
The local reforms need to be supplemented by state level reforms. The MC stressed on the importance
of clarifying the doubts as early as possible in the preparation of the CDP. MC then asked Dr.
Ravikant Joshi to begin the presentation on JNNURM and elaborating on the process of preparing the
CDP.
Dr. Joshi in his presentation first outlined the objectives of JNNURM. This was followed by
description of the stages involved in the preparation of the CDP. Dr. Joshi said that NURM is a totally
different scheme. The difference is in the fact it is not for the government officials to decide but the
citizens themselves will have to make a choice. There is no cap on money. It is based on merit and
bankability of projects. There has been no scheme like this so far. NMC will set its own goals, decide
itself on its requirements and enter into an agreement for that. What would matter is how well NMC
lives up to its commitments. There would be multiple levels of approval for grants. It is important that
the process is consultative and transparent.
There is a tremendous pressure on urban services. Thrust must be on improving delivery of various
urban services. There are multiple actors and inter-linkages. The idea is not to have state-of-the-art
infrastructure. Every rupee going in for infrastructure development must have economic development
trigger effect. Otherwise, it might have a decelerating effect. Very high cost infrastructure may lead to
very high operating expenditure. This must be avoided. The CDP must aim at improving the
institutional efficiency as well as providing access to the urban poor. Finally, it must be based on
demand of the people; therefore a consultative process is important.
The CDP must address the following issues:

• Service delivery
• Land use
• Transport
• Environment
The preparation of the CDP must follow the following guidelines:

1. Various issues are interlinked. So the inter-linkages will have to kept in mind while preparing
the CDP
2. There would be two plans to be submitted to different ministries. Urban poor services plan is
a must.
3. Private sector participation strategies must be in plans. We must leverage the process to
attract private investments. The expectation from the central government must be kept at a
minimum.
4. Two issues would cut across the entire plan – scheduling and investment planning. Though
resource is not a constraint, there is an important need to empower all concerned officials to
implement the plan.
The public consultations will be at three different levels:

• One to one citizen survey
• Stakeholder group discussion
• Internal vision building by the municipal and other government officials
The steps involved in the preparation of the CDP are:

1. City assessment - CRISIL Infrastructure Advisory is here only to facilitate the CDP
preparation
2. Formulating the vision for the city
3. Itemized list of works in a priority order
4. Whether all these are possible, how to fund each of these projects and what would be the
resource mobilization plan
5. It’s a demand-based approach and at the same time it must be remembered that there are costs
attached to every demand.
Not too many cities have started the process. Dr Joshi said that he was certain that Nagpur would be
among the first 10-15 cities in submitting its CDP provided that NMC follows the timelines.
Question and Answer Session

(MC- Municipal Commissioner, NMC; RJ: Dr. Ravikant Joshi)
Q: What would be the role of Nagpur Improvement Trust (NIT) in the NURM process? Can we
include urban agglomerations (UA) areas in the development plans?
MC: The implementing agency can be anybody and but the NMC will be the channelling agency.
RJ: NMC is the legitimate authority for the developing the city. In Ahmedabad for instance,
Ahmedabad Municipal Corporation (AMC) and Ahmedabad Urban Development Authority (AUDA)
are the two implementing agencies for city. Government of Gujarat to appoint a nodal agency for the
channelling of funds.
Q. 30% share to come from whom – NMC or NIT?

MC: The financing plan has to be different. State Government will decide the allocation of funds.
Q. Can you separate urban development and economic development? NMC cannot do anything if the
tax payer is not sound. How will CRISIL address the development process? While we think of road
development and city development plans, it is only economic development that will ensure
sustainability. – Maharashtra State Road Development Corporation (MSRDC)
MC: City Development is not just about creation of infrastructure but also about the need to make it
economically viable. There is a need for broad-basing the development plan for the city.
Q: The cargo hub, which is being developed, has potential to generate employment for 1.2 lakhs
people. The increase in economic activity will increase the pressure on civic services. Maharashtra
Airport Development Corporation (MADC) is willing to share its plans for the hub project with NMC
to enable it to make its plans more comprehensively.
Q: It is essential to provide primary health services to urban poor. At the same time there is a need to
have the best hospitals for cancer hospital and organ transplant. Rehabilitation of HIV infected people
is needed since HIV will become a major problem in the years to come. One aspect that is missing in
Nagpur is the provision of emergency medical services something like 911. There is also a need for
sports centres and good public transportation systems.
Q: Public health services need to be very good – preventive care; mother and childcare and periodical
check-up of people need to be done. If there is cleanliness, 90% of the health problems will be solved.
Q: Maharashtra State Energy Distribution Company Limited has prepared a five-year construction
plan and which is awaiting approval from NMC. We need time to prepare a 25-year plan in line with
the CDP. At the same time, why is investment in power infrastructure not a part of NURM?
MC: The availability of power will be critical for the growth of the city. NMC will be important for
the overall development of the city.
Q: Forts around Nagpur city need to be opened for tourists. Water parks need to be developed
MC: Nagpur can be gateway for wild life tourism. There are several wild life parks around Nagpur.
Nagpur should make the visitors transiting through the city spend some more time in the city. The zoo
can be converted into a nice safari.
Q. Slums are a problem – no cut-off date for slums. Who is to be included in urban poor? Land tenure
needs to be defined. If there is no cut-off date, slums will continue. – Maharashtra Housing and Area
Development Authority (MHADA)
MC: Slum is the choice of living for the poor. Affordable and adequate housing needs to be planned
to stop proliferation of slums.
Q: Urban renewal and urban revitalization – what is the difference?

The CDP needs to address the development plan in the areas between the core city and the ring road.
Land use rules need to be looked into.
RJ: This is not a physical planning exercise but an economic and social planning one. The question
that needs to be asked is how can Nagpur be the engine of growth in central India? People will come
here only if there are jobs. Why is Pune ahead of Nagpur? These are the things that need to be probed.
Land use needs to be planned. Pune allowed the development of IT centres in residential areas.
Q. Land use plan is ready but how are the socio economic objectives integrated in the land use plan?
Legislative provisions in the act allow tampering with proposed land use plan. This needs to be
stopped
RJ: CRISIL will not decide on land use planning. CRISIL will vet the feasibility of the plan envisaged
by the citizens of Nagpur.
Q: Every city in Maharashtra has a development plan. Maharashtra regional town planning act needs
to be re-written. Land development authority needs to play a role like Gujarat. Nagpur Area
Development Authority needs to be created. NIT has been made responsible for regularizing illegal
constructions. NIT’s role needs to be questioned in NMC matters. Time has come to do away with
NIT. Nagpur is different from Pune – Nagpur is a planned city – huge areas under public possession
NIT or NMC owns the land. City centres are in shambles. Dharampeeth area is in bad shape. Land
belongs to NIT / NMC. Lot of money can be raised by way of redevelopment. Micro planning is
essential. Nagpur is developing on corridor lines – Nagpur-Butbori corridor and MIHAN. That is why
ring railway was dropped. Can we look into MRTS?
Washington has several museums which days to visit all of them. India has such a rich heritage but
very few museums. According to the curator of the local museum, Nagpur has the best museum but
has no space to expand. Old secretariat can be converted into Central India Museum. (Mr. Kinnhikar,
Chairman of Heritage Committee)
RJ: The ward committee can provide the local level inputs in the development process.
MC: Nagpur does not have ward committees.
MC: The city development plan will try to capture all your ideas that you have for the city.
Q: Traffic police have to face the consequences of poor planning. Traffic police at the receiving end
from media. While planning the roads you do not think about the speed of the vehicle. No efforts
taken to capture the technological developments in the automobile sector. Liquor consumption has a
direct impact on traffic movements. Liquor consumption is on the rise. (Traffic Police)
Q: Solar energy and rainwater harvesting avenues to be explored.
Q: DoT has decided on copper and OFC – Laying of cables will be required – we would require
digging of major roads in the city. Funds are limited so can NURM fund our requirements. Last mile
linkages will require permission from NMC. (BSNL)
MC: Can we visualise our city with every household given a net connection on demand?
Q: We are willing to provide inputs water supply, wastewater and waste management. (NEERI)
Q: Only 200 buses run on Nagpur city compared to 500 in Pune. We need more buses. (MSRTC)
Q: Vehicle growth has been 7% per annum. Public transport is not growing. As city grows personal
vehicles will increase leading to congestion and environmental problems. (RTO)
RJ: (responding to a written question on environment and creation of water bodies and problem of
idol immersion) Rejuvenation of lakes and water bodies can form of NURM. Storm water drainage to
recharge ground water/ water bodies. Only these schemes will form part of NURM.
Q: Satellite townships development and NURM

RJ: The cities should not try to stop in-migration but focus more on creating opportunities for
economic growth.
I. Presentation A
Introductory presentations made during capacity building

sessions
City Development Plan – Nagpur
A city of your vision
January 17th, 2006
Structure of presentation
Â Jawaharlal Nehru National Urban Renewal

Mission (JNNURM)
Â Approach and Methodology of the City

Development Plan (CDP)
Â Your role in the process
Â Process of defining the VISION for your city
1
Jawaharlal Nehru National Urban
Renewal Mission (JNNURM)
About JNNURM –Funding by GOI
¾ Envisages a consultative process for Visioning
¾ Funding on a first come first serve basis
¾ Performance based giving weightage to the soundness of the

project
¾ Demand driven approach and being monitored by experts
¾ Tri-partite MoA – MoUD, GoM and NMC
¾ The applicant of the fund can only be a municipal corporation
2
Need for JNNURM
28% of India‘s Slum population
population estimated at
would increase 61.8 million
to 40% by 2011
Tremendous pressure on
urban basic services
Total investments of Rs. 1,20,536 crs.
Catalyses ULBs investment flows in the urban

infrastructure sector
Creates economically productive, efficient, equitable and

responsive cities 5
Objectives of JNNURM
Ensure
adequate
funds to fulfil
deficiencies
Integrated Planned
Infrastructure Development
development
JNNURM seeks to
bridge the gap between
required investments in
urban infra
Linkages between Ensure universal

asset creation and access of services
asset management by Urban Poor
Redevelopment
of old cities
3
Key Reform Outcome & Responsibilities
Desired ULB Responsibilities State Responsibilities
Outcome
Financially self- • Revenue Improvements • Devolve revenue sources
sustainable cities • GIS and MIS • Transparent, predictable
framework for IG transfers
Well functioning, • Professionalise property mgmt • Repeal ULCRA

efficient and • Simplify rezoning, construction • Reform Rent Control Act
equitable urban • Computerize land titles • Rationalize stamp duty
land market
• Devolve land
management
Transparent • Introduce Area Sabhas and Ward • Public disclosure law
accountable Committees • Community participation
governance and • Publish Performance Reports law
service delivery • Introduce service scorecards
• Monitor service quality
7

Where
are
we
now?
AA perspective
perspective
What interventions and
and
do we vision
vision for
for the
the
make in order Where do we want to go?
future
future
to achieve the vision?
development
development
of
of the
the city
city
What do
we need to
address on
a priority
basis? 8
4
Perspective Plan 2005- 2025
City Development Plan 2005- 2011
Service delivery Transport Land Use Environment
Detailed Project Reports Timelines for reforms

implementation
Urban Basic services for

urban poor Status on mandatory ¾Governance
Infrastructure and optional reforms
service related ¾Institutional
outlined
City
Private sector plan Community Investment
for financing and participation/managing
Plan
managing urban basic plan for
infrastructure developing basic
services for poor 9
Approach and Methodology for

CDP of Nagpur City
10
5
City Development Plan – a consultative approach
One-to-one citizens’ feedback Formal stakeholders consultations

through primary surveys through structured meetings and
or mass communication mediums workshops
Internal consultations with municipal

and other government officials
Vision and Strategies

Mission and
Statements Action Plan
11
Formulating a City Development Plan

Step 1 Step 2 Step 3 Step 4
Future City
City Strategies for
perspective Investment
Assessment development
and vision Plan
9Opportunities Direction of change and9 Options and 9 Estimate level of
9Strengths expectation strategies investment
9Risks
9Economic Vision 9 Link with reform 9 Financing options
9Weakness
9Technical Vision
agenda 9 Resource
9Unmet demand/gap 9 Criteria for mobilization plan
prioritization 9 Expn mgt plan/
9 Action plan for implement cost
implementation efficient O&M
Initiation by Nagpur Municipal Corporation
Overall Guidance and facilitation by CRISIL Infrastructure Advisory

12
6
Work Plan
Week 1 Week 7
NMC Workshop Action Plan Workshop
Stakeholder Feasibility assessment and

Consultations Investment scheduling
Stakeholder Citizens’ Survey

Consultations Credit Strength Assessment
Week 2 Week 12
Vision and Mission Statements Final CDP Workshop

Stakeholders’ Workshop 13
CDP experiences from other cities
Â CDP in Pune and Vadodara

Î Municipal and other government officials consulted for their
vision and mission for the city (MC workshop)
Î Stakeholders identified to represent a wide section of the
society*, One-to-one interviews conducted with stakeholders
to gain their perspectives on city’s vision
Î Assimilation of views from both to define a common VISION
FOR THE CITY
Î Prioritizing action areas in progress
*NGOs, educational institutions, business groups, industrial associations, eminent citizens
14
7
How can you help in making Nagpur
a better city ?
15
Questions to be answered!
Sector specific
rvice expectations from
r e the se CDP?
ta
Wha ry and ues?
v e s
deli nance is
e r
gov
Overall
Vision for
Nagpur?
Wh a
t
to ac are the str
hieve ategi
it ? es
In what way
can you contribute?
16
8
Process of defining the vision for your city
Â Preparation of CDP needs your participation

Â CDP is YOUR (NMC’s) Plan
Â NMC has to
Î Articulate their vision for the city
Î Identify the focus areas (economic sectors)
Î Identify the stakeholders
Î Articulate the mission statements for each of the focus areas
Î How NMC can support the city in achieving its vision
Î Strategy for additional resource mobilization
Â Issues related to other Municipal services also need to
be included (Fire, Health, Education)
17
Agenda for the next workshop

Â What is your vision for the City of Nagpur?
Â What is your city level vision for your sector/
service? What should be the yearly milestone to
achieve this vision?
Â What are the strengths and weaknesses of your
sector/ service?
Â What are the potential areas of
growth/development/improvement?
Â What do you think are the main limitations/
impediments to achieve your vision?
Scope for conflict with other sectors

18
9
Thank You
We are open to your questions and

suggestions
Contact Details:
Phone: +91 (22) 5644 1801 - 09
Fax: +91 (22) 5644 1830
www.crisil.com
10
City Development Plan – Nagpur
A city of your vision
January 2006
ESSAY ON
ÂWHAT DO I LIKE ABOUT

NAGPUR?
ÂWHAT I DISLIKE ABOUT
NAGPUR?
ÂI DREAM ABOUT NAGPUR
AS..
2
1
II. Presentation B
Presentations made by NMC officials on visioning

workshop held on 23rd Jan 2006
Development plan of Nagpur City (2006-2031) -
Education
History
Today Nagpur city is reached to tope priority in peculiar methods of education. There were
very few schools in 60-70 decade, private educational institutions were rare at that time .
Most probably education was provided by Nagpur Corporation. After then this educational
responsibility was game to Zilla Parishad also. Meanwhile private educational Institutions
came in existence. As the population increased, the number of students also increased.
Simultaneously number of schools are increased. Schools come in existence as granted,

non-granted and government recognized etc. Recently the schools lice central school,
Public school are dominant due to CBSE pattern. Educational facilities are provided as per
the needs of students.
Today all types of educational facilities are available in this city i.e. higher education,
Technology, Medical sciences, Engineering etc. Nagpur is glorious city having Gurukul a
school of Vedas, Bhansala Military school, Delhi Public School etc. Due to these
peculiarities students from other countries come here to learn.
Present Status-
As per census of 2001 , the total population of Nagpur city is 20,51,320. Out of 20,51,320
males are 10,58,692 and females 9,92,658 . 2,41,605 children belongs 0-6 age-group and
approximately 2,58,395 children includes in 6 to 20 age-group.
From the aforesaid data the total strength of children having 0-20 age-group is 50,00,000 .
Out of these five lacs of children 197,544 are taking primary education from 659 schools.
2,17,023 students are taking secondary education from 396 secondary schools, 45,796
students are learning in 140 Higher secondary schools 70,508 students are learning in 385
junior colleges 1250 students of medical sciences are learning in 12 medical colleges
whereas 3192 students are completing their education in 15 engineering colleges.
1
Issues
Recently vocational courses like MCVC have been launched in Junior colleges. The
purpose behind it to improve the standard of education among the students, to cultivate
their social status and enable them to stand on their own feet. Inclusive syllabus of every
branch , every subject, every field have been launched . Several colleges like medical,
engineering, B.Ed etc. have been opened with like medical, engineering , B.Ed. etc. have
been opened with the affiliation to Nagpur University No need to go outside for higher
education.
Implementation with a rapid on rush of Sarva Shksha Abhiyan is going on for Primary
education Incessantly efforts are made to get education to every students belonging to 6-14
age group . If any students is unable to go in the school, the school is reached to him
directly. Alternative educational facilities are brought into existence like Mahatma Fuley
Hami Yojana , Setu Shala etc. Inclusive educational facility is provided to disabled or 6-18
age group well educated teaching staff is available to get quality education Primary needs
are fully provided to students. In additional to this teaching aids, and educational
instruments are given to primary section
Well furnished Laboratories, computer education are available in secondary schools, But
some schools are exceptional to this issue. No medical university is available in the city
even today. Hence the students go out of the city for medical entrance formalities
Vision
This city will be able to provide maximum educational facilities by foresight thinking and
well planning . Today the growth of population is 3% to 4% per year and 30% per decade.
Nagpur city is expanding all over east-west, north-south . Alternatively there is a increase in
number of students. There is a probability to increase 30% students per decade. Hence there
is a need to plan so as to provide educational facilities. In the year 2001 the number of
students was 5,00,000.
In the year 2011 it will be increased by 30%. It means that the number will be reached up to
6,57,544. Today there are 659 primary schools. Considering expected growth or students,
859 primary schools will be needed. Some proportion will remain for the year 2021 and
2031. As per the growth students, there will be need to increase, the number of primary
schools secondary schools junior and senior colleges, Medical and Engineering colleges.
The data regarding to this is as follows.
2
Primary Schools.
Year Students Schools Expected
Expenditure
2001 197544 659 -
2011 2575544 859 -
2021 317544 1059 -
2031 377544 1259 -
Secondary Schools
Expenditure
2001 217023 396 -
2011 282136 515 -
2021 347237 634 -
2031 412344 652 -
Junior Colleges
Expenditure
2001 45796 140 -
2011 59535 182 -
2021 73274 224 -
2031 86913 265 -
Senior Colleges
Expenditure
2001 3192 15 -
2011 4150 20 -
2021 5108 24 -
2031 6066 29 -
There will be need of schools and colleges, according to 30% growth of student per decade .
3
1. Entire Literacy Programme year 2006-2011
2. Computer Education
3. Will furnished laboratories and Libraries for primary and secondary schools. Year
2006-2021.
4. Medical University, science centers planetarium, museums. Year 2011-2021.
5. International Play ground and Stadium year 2021- 2031.
4
NAGPUR MUNICIPAL CORPORATION
ESTATE DEPARTMENT
ESTATE DEPARTMENT,
NAGPUR
NAGPUR CITY IN BRIEF
Nagpur Popularly Known as

Orange City.
Second Capital of
Maharashtra State
Area 217.56 Sq.Km.
Population 25 Lakhs
1
EXISTING LAND USE PATTERN
% of
Area % of total
No. Major land use Developed
(Ha) area
area
1 Residential 3500 41.966 16.08
2 Commercial 185 2.218 0.85
3 Industrial 225 2.697 1.03
4 Public purpose 2100 35.179 9.66
5 Roads 555 6.654 2.55
6 Railway 440 5.275 2.03
7 Airport 525 6.294 2.42
Garden & Play

8 150 1.798 0.69
ground
Developable
9 660 7.919 3.03
vacant land
T otal (1 to 9) 8340 100% 38.34%
10 Agriculture 8000 - 36.78
11 Forest 225 - 1.03
12 W ater tank 456 - 2.09
13 Nallas 380 - 1.74
Non developable
14 4355 - 20.02
vacant land
T otal (10 to 14) 13,316 61.66%
T otal: (1 to 14) 21,756 100% 100
LAND RELATED ISSUE
Land Acquisition.
Possession of D. P. reservation land should be possession of
N. M. C.
Clearance of Title of land. To up date Land Record.
Handing over layout with open spaces & P. U. (N.I.T. & Private
Layout)
To make Land available for various projects of N. M. C.
Octroi Nakas,
Treatment plant
Reservoir (E.S.R./ G.S.R.)
Hawkers zone, Markets, Parking lots, School, Hospital, Garden,
Community Hall, Staff Colony etc.
2
PROBLEMS
Framing of land disposal Rule/Policy.

Insufficient trained staff.
Non availability of modern facilities with infrastructure.
Non co-ordination between various Govt. Department, such as
N.I.T., Collector, Housing Board, National Highway,
P.W. D. & Police.
Up-dating of records.
Land acquisition Problems, such as variation in land use,
encroachments, un-clear title, etc.
Political interference in day-to-day work.
In layout of N.I.T. roads land is handed-over but open spaces
& P.U. land is not handed-over, some P.U. land are already
disposed off.
D. P. reservations land are not in possession of N. M. C.,
there are some encroachment on this land or not handed- over
to N.M.C.
Special land acquisition officer, Law officer is not available.
MAJOR VISION
Extension of N.M.C. limits up to the year 2011 & 2025.
Clearance of Titles of lands.
D.P. reservation land should be acquired and developed.
All Lease hold plots should be renewed and yearly demand should be raised.
Lease policy as per new D.P.
All N.M.C. leases should be given by one department (Estate).
N.M.C. Land, such as open spaces, P.U. Land should be developed as lawn, community hall,
Mangal-Karalaya, for commercial purpose.
NMC ‘s School, building which are vacant and not in used of NMC should be given on lease to
other eligible school or institute.
NMC’s Mayor’s Bungalow, Commissioner’s Bungalow, Staff quarters / colony should be

developed.
Various project’s on NMC’s land such as Auditorium, Market, Swimming Tank,

Multiplex, etc.
NMC’s Hawker zone / Chat-Chaupati etc, should be developed.
3
STEPS NEEDED
Extension of N.M.C. limits – Planning authority shall fix the limit.

For Title clearance – Sufficient staff, finance and facilities should be provided.
D.P. reservation land – should be handed over to NMC by NIT, Nazul, PKV
and private land should be acquired, all land should be fenced and guarded.
For lease renewal – Policy should be decided, existing lease conditions need to be
changed, easy procedure.
Lease policy as per new D.P.- should be framed as per change in use etc.
All N.M.C. leases should be given by Estate Department, for this Market Department
should be under Estate Department. Other Department should follow the procedure of
lease and at final stage it should be executed by Estate Department and Ground Rent should
be recovered by Estate Department.
All NMC’s open and P.U. Land should be developed on BOT basis.
NMC ‘s School, building which are vacant and not in used of NMC should be given
on lease to other eligible school or institute.
NMC open land, plot , available land should be used for Mayor’s Bungalow,
Commissioner’s Bungalow, Staff quarter / colony should be developed.
Estate Department to give the details of available land to Project Department for
various project.
NMC’s Ha ker one / Chat cha pati etc sho ld be de eloped on NMC land
REFORMS
¾ Computerization of Department.
¾ Strengthening of Department.
¾ Development of open and P.U. Land.
¾ Update of Land Record.
4
THANK YOU
5
NAGPUR MUNICIPAL
CORPORATION
GARDEN DEPARTMENT
GARDENS IN NAGPUR
CITY
TOTAL AREA OF CITY : 53737 Acres.
AREA UNDER GARDENS : 253 Acres.
0.5 % of city area.
TOTAL AREA REQUIRED
AS PER MRTP ACT : 1.8 % of city area.
( INCLUDING OPEN SPACE, FOREST LAND, WATER BODIES ETC.)
TOTAL NOS. OF GARDENS : 95 NOS.
1
AIMS OF GARDEN DEPARTMENT
TO DEVELOP & MAINTAIN GARDENS, ROAD
SIDES LANDSCAPES / SQUARES.
9 MAINTENANCE OF EXISTING GARDENS.
9 DEVELOP NEW GARDENS AS PER THE NORMS AND

NEEDS OF THE CITIZENS.
9 TO DEVELOP & MAINTAIN LANDSCAPES/

GREENERY DEVELOPED IN THE ROAD DIVIDERS/
SQUARES/ CHANNELIZER.
TO PERFORM THE DUTIES OF THE

MAHARASHTRA (URBAN AREAS)
PRESERVATION OF TREES ACT 1975.
9 PLANTATION OF TREES
9 PRESERVATION OF EXISTING TREES
9 TO CARRY OUT TREE CENSUS AFTER EVERY FIVE
YEARS.
9 TO GRANT PERMISSION TO THE CITIZENS TO CUT
TREES SUBJECTED TO SPECIFIC CONDITIONS
ONLY.
2
STRUCTURE OF GARDEN DEPARTMENT
GARDEN SUPREINTENDENT
1 POST
OFFICE STAFF GARDEN INSPECTOR TECHNICAL STAFF

5 POST
UDC HEAD MALI Jr. Engineer CEA

1 POST 19 POST 2 POST 2 POST
LCD
1 POST MALI MAJDOOR REJA CHOWKIDAR
57 POST 115 POST 47 POST 4POST
PEON
1 POST FITTER
1 POST
BLACKSMITH
2 POST
CARPENTER
2 POST
MASON
2 POST
IDENTIFIED PROBLEMS
WATER SCARCITY DURING SUMMER.

LACK OF CIVIC SENSE.
URBAN CONCRETE STRUCTURES INCREASING
TEMPERATURE OF THE MICRO CLIMATE.
AIR POLLUTION DUE TO INCREASE IN VEHICULAR
TRAFFIC.
3
FUTURE VISION
GARDENS ON VARIOUS THEMES SHOULD BE
DEVELOPED.
AMUSEMENT PARKS FOR LARGER GROUPS ON BOT
BASES.
NATURAL WATER BODIES TO BE ENCOURAGED FOR
WATER SPORTS & ENTERTAINMENT.
CONSIDERING THE WIDTH OF THE ROAD PLANTATION
OF TREES SHOUD BE DONE.
TO MAKE FEW SELF SUSTAINABLE GARDENS
MEASURES TO MEET FUTURE

VISION
SUFFICIENT FININCIAL ASSISTANCE.
STRENGTHENING OF THE DEPARTMENT BY
PROVIDING SUFFICIENT TECHNICAL STAFF.
PROVISION OF Rs. 6 Crores FOR DEVLOPMENT OF
EXISTING GARDENS.
SUGGESTED REFORMS
MAINTENANCE OF GARDEN TO PRIVATE
CONTRACTORS.
ABOLITION OF SANCTIONPOST.(Class IV)
THANK YOU……..
4
( HEALTH DEPARTMENT)
CURRENT STATUS OF HEALTH

SERVICES IN CITY
The population of city of Nagpur is

around 22 lakhs and it caters to the patients
coming from villages around the city and
even from Madhya Pradesh, Andhra Pradesh,
and Chhattisgarh region. They come to the
city for speciality health care.
1
Following is the status of health care
services in the city :
A) Indoor services :
1. Govt. Medical College
2. Govt. Dental College
3. Govt. OTPT College
4. Indira Gandhi Medical College
5. Daga Hospital
6. ESIS
7. Govt. Ayurvedic College
8. Govt. Mental Hospital
B) Central Government Hospital
1. Central Railway Hospital
2
C) Charitable Hospitals: (N.G.O.)
1. Radhakrishna Hospital
2. Nagrik Sahakari Hospital
3. Dalvi Hospital
4. Janta Maternity Home
5. Matru Sewa Sangh (Sitbuldi & Mahal)
6. Mure Memorial Hospital
7. Nagpur Homeopathy College
8. Tirpude Hospital
9. Shri. Pakwasa Ayurvedic Hospital
D) Private Hospitals
1. Nursing Homes – 750

2. Lata Mangeshkar Hospital
3. Bhau Modak Medical College
4. Jupiter Ayurvedic College
5. Nagpur Homeopathy College
6. Dabha Homeo Medical College
7. Lata Mangeshkar Dental College
3
E) Corporate Hospitals
1. Wockhardt Heart Hospital

2. Orange City Hospital
F) N.M.C. Indoor Hospitals – 3
1. Pachpaoli Maternity Home

2. Indira Gandhi Rugnalaya
3. Isolation Hospital
4
¾The total number of beds including
all indoor hospitals in the city is
around 7500.
G) N.M.C. Dispensaries :–
Dispensaries and 6 Mobile Dispensaries.
H) Outdoor Clinics : -
(3000 Private Clinics )
I) Pathology laboratory
including blood bank – 67
5
¾ The population of the City is increasing day by day
while the bed strength of Govt. Hospitals is more
or less same. There is urgent need to expand the
bed strength of these hospitals. Currently,
programme for expansion and modernization of
Indira Gandhi Medical college is underway.
¾ Since poor and B.P.L. patients go to these

hospitals, It is very essential to increase bed
strength of Govt. Medical College and Daga
Hospital.
10 Major Problems of Health Care
¾ 40 % of the population of the city reside in the

slum areas. They cannot afford private
treatment because it is very costly. 49 % of the
population is B.P.L. that is there monthly
income is less than Rs.2000 per month.
6
Following are the 10 Major problems in
the Health Care in slum and other
population :
1. Lack of awareness amongst slum population.

2. Lack of infrastructure
3. Poor health status of mother and children
resulting in higher infant mortality rate and
increased morbidity amongst women and
children.
4. Prevalence of communicable diseases in
population.
5. Reproductive and Child health
6. Lack of potable drinking water and improper

sanitation.
7. Higher incidence of diabetes, B.P., heart disease,
etc.. in the population.
8. HIV / AIDS. Nearly 8 Million adult population in
India suffers from HIV / AIDS. The incidence of
HIV / AIDS is 1.2 % in adult population
9. Lack of emergency medical care (accidents and
trauma care)
10. Health care to the elderly population.
7
Vision for the future :
1) Eradication of preventable diseases by 2011 should be the

goal. gastroenteritis, cholera, jaundice, typhoid are
communicable diseases which are prevalent in the city. These
diseases are transmitted by water and unhygienic food. Supply
of proper drinking water can eliminate the diseases. Similarly
strict control and supervision on hotels road side food vendors
is necessary.
2) Eradication of vector – Control of mosquito menace by 2011
should be the target so that diseases like malaria, filaria and
encephalitis can be prevented. Necessary infrastructure,
manpower and scientific approach should be adopted to
prevent vector borne diseases.
3) Control of stray / street dogs is very essential to prevent
infection of Rabies.
4) Total Vaccination of the population as per WHO schedule

should be completed by 2011 to prevent diseases like Tetanus,
polio, measles, diphtheria, Tuberculosis, infective hepatitis,
etc..
5) Control of HIV / AIDS – Necessary infrastructure, manpower
health finance should be provided for establishing preventive,
curative and diagnostic facilities by 2011. Because in coming
years HIV / AIDS is going to be a major problem.
6) For prevention and treatment of cancer, facilities for early
diagnosis and treatment should be provided by way of regular
checkup in pathology, x – rays, etc..in all the 10 Zones of the
city.
7) Diabetes, High B.P., and heart diseases can be prevented by
change of life style and health awareness amongst people.
Health centers should provide for regular BP checkup Blood
sugar test and ECG. There should be an expert physician /
doctor attach to every health facility in each zone.
8
8) City should have convention center for conducting major
medical conferences and for providing health care to the
population.
9) Consultancy medical advice should be available by way of
Internet to all the population.
STEPS
1) Every 30,000 population should have one health facilities
which gives comprehensive health care.
a) Fully equipped with emergency kit – such 10 Ambulances
for 10 zones.
b) A mini Lab for routine test like Malaria, Fileria,
Hemoglobin, HIV/AIDS etc..
c) RCH facilities to be strengthened in the slum area.
d) There should be Epidemic control unit attached to each
Health Zone.
e) Facility for geriatric population.
f) Counseling Centers for mentally challenged persons.
g) Counseling Centers for HIV / AIDS.
Such an integrated approach only will help in combating the

emergent health scenario.
9
2) MULTISPECIALITY HOSPITALS :
Running of Speciality Hospitals is beyond reach of

local bodies due to financial constraints. : NMC and
Govt. should encourage Multispeciality Hospitals. The
experience so far is not very encouraging with regard to
BOT basis hospitals as no private partners are willing
to provide this services. Hence to attract the future
buyers. NMC should provide concessions in the form of
affordable cost land, exemption of octroi on equipment
& medicine, subsidy on water rates and taxes, etc.
3) Involvement of Doctors, IMA and NGO’s in the

health care of poor people. Those NGO’s who
are willing to work in slums should be given
free land or building, water connection,
Electricity, etc.. to run the Medical care on
affordable basis.
IMA should motivate Doctors by giving Slogans
like “Aao Slum Chale ” so

that quality medical care is available to the
slum population.
10
The future Steps towards improvement in the
Health care facilities should be based on
following principle :
1. There should not be Target oriented

programme but they should be based on
community needs.
2. There should be participatory planning in

medical care.
3. Greater emphasis on quality health care and

client satisfaction.
REFORMS
Emergency Care : NMC has started two Emergency

Medical veins equipped with medicines for accidents
and trauma. This needs to be extended in all the 10
zones.
Devadia Maternity Home, Mini mata nagar Hospital

and Super Speciality Hospital on the Govt. land near
medical college, are the projects which are in the
pipeline.
There is a proposal for involving private Doctors by

providing them with free space in the existing
structure of corporation dispensaries. This will ensure
quality Medical Care to the under privileged.
11
RCH, RNTPC, Leprosy, Malaria, Filarai, Vaccination,
School Health programmes, etc.. are already run in
NMC Hospital and they need to be strengthened
further.
-- END --
12
NAGPUR MUNICIPAL
CORPORATION
(Pench Project Cell)
REJUVENATION OF
RIVERS AND LAKES
Rivers flowing through Nagpur City
Pili River
¾ Originates from Gorewada lake and meets
¾ Total length is 16.11 Kms.
Kms.
¾ Its width varies from 15.0 Mtrs.
Mtrs. To 25.0 Mtrs.
Mtrs.
¾ Average Depth is 5.0 Mtrs.
Mtrs.
Nag River
¾ Originates from Ambazri lake.
¾ Total length is 15.73 Kms.
Kms.
¾ Its width varies from 20.0 Mtrs.
Mtrs. To 30.0 Mtrs.
Mtrs.
¾ Average Depth is 6.0 Mtrs.
Mtrs.
1
Lakes in Nagpur City
Sr. Capacity
Name of the Lake
No. (in Sq. Kms.)
Kms.)
1 Gorewada 1.01
2 Futala 0.40
3 Ambazari 1.185
4 Sonegaon 0.150
5 Sakkardara 0.105
6 Gandhisagar 0.181
7 Lendi Talao 0.045
8 Naik Talao 0.037
9 Dob Talao 0.020
Sewage Generation in Nagpur City
Total sewage Sewage Treated (in

Year
generation (in MLD) MLD)
2005 279 60
2011 323 73
2021 440 107
2031 596 153
Quantity of Sewage not collected and treated is 209

MLD.
2
Pollution of Rivers and Lakes
Rivers and Lakes are getting polluted due to

Number of Sewers are directly connected to the
Rivers and Lakes.
Inadequate collection system within the City leads
to pollution.
Inadequate sewage treatment facility.
People are disposing debris in the River.
Rejuvenation of Rivers and Lakes
Cutting off direct sewer connections to Rivers & Lakes.

Promoting Decentralized Waste Water Treatment Plant
(DEWATTS) along the river course and near the lakes
or
Using holding capacity of the Rivers as a treatment
facility. This can be thought of due to land constraints.
As a part of rejuvenation greenery can be developed
on vacant spaces.
3
Block Estimate of Rejuvenation of Rivers &
Lakes
Cost of erection of DEWATTS Rs.

Rs. 10.00 Lakhs /20 M3
plant
Cost required for treating Rs.
Rs. 765.00 Crores
uncollected waste water in 2011.
({323 – 70 - 100}= 153 MLD) i.e.
153000 M3
Proposal of DEWATTS seems to be costly ?

We may have to call for options from experts.
Vision
Water bodies to be pollution free.
4
EASE OUT……!
5
REJUVENATION OF RIVERS AND LAKES IN

NAGPUR CITY
UNDER JNNURM
Executive Engineer
Pench Project Cell
Nagpur

Orange City.
Second Capital of
Maharashtra State
Tenth among Top
Ten Cities in India.
Area 217.56 Sq.Km.
Population 23 Lakhs
Floating 55 to 60 Thousand
Population
1
RAIN FALL IN NAGPUR CITY
Nagpur district receives Rainfall from the south-westerly

Monsoon mainly in the months of June, July, August and
September
July and August are the months during which the maximum
rainfall as well as max. continuous rainfall occurs.
Rain fall data calculated over a period of 26 years (1970-1996).
Rainfall – (1970-1999) Rainfall in [MM]

Total of Annual Rainfall [MM] for 26
years. 27938.67 MM
Average Rainfall [MM] 1074.56 MM
Maximum Rainfall in a Month [MM] 559.1 MM [of July 1994]
MAJOR WATER BODIES IN NAGPUR CITY
Sr.
LAKES No
Approx. normal
water spread
Tanks area
1 Gorewada 1.01 Sq. Km.
2 Futala 0.40 Sq. Km.
3 Ambazari 1.185 Sq. Km.
4 Sonegaon 0.150 Sq. Km.
5 Sakkardara 0.105 Sq. Km.
6 Gandhisagar 0.181 Sq. Km.
7 Lendi Talao 0.045 Sq. Km.
8 Naik Talao 0.037 Sq. Km.
9 Dob Talao 0.020 Sq. Km.
10 Pandrabodi -
11 Sanjay Nagar Khadan
12 Pardi
2
MAJOR WATER BODIES IN NAGPUR CITY
STREAMS
Sr.
No Streams Length in Km.
1 Pilli River 17.11 Kms.
2 Chamar Nalla 6.71 Kms.
3 Shanti Nagar (Kutte 5.28 Kms.

Wale Baba) Nalla
4 Nag River 15.73 Kms.
5 Hudkeshwar Nalla 5.99 Kms.
6 Swawalambi Nagar 3.34 Kms.

Nalla
7 Sahakar Nagar Nalla 4.93 Kms.
MAJOR PROBLEM AT RIVERS AND LAKES
• Major Lakes and Rivers are highly polluted due to the direct
sewerage disposal in it.
• Around lakes slums are located which is also main reason for
pollution.
• Deposition of silt, sewage, decomposition of solid waste results
in extensive pollution of these rivers.
• Encroachment around Lakes and along the Rivers.
3
MAJOR VISION
• To restore and conserve the polluted and degraded lakes.

• Prevention of pollution from point source by intercepting,
diverting and treating the polluted loads by entering the
lakes.
• In situ measures of lake cleaning such as Desilting,
Deweeding, Bioremediation etc depending upon the site
conditions.
• Catchments area treatment and lakes Rejuvenation which
may include bunding, fencing, creation of facilities for public
recreation and entertainment (children park, Boating etc.)
and Public area.
• Public awareness and public Participation.
REFORMS
• Diversion of Existing sewage Lines.

• STP at main locations.
• Rejuvenation of Nag and Pilli River.
• Pollution Control
• Restoration of Lakes.
• Enhancement of Green Belt.
Total cost for River Rejuvenation 100 Crores and

Lakes Rs. 50 Crores
4
THANK YOU
5
MASTER PLAN OF ROADS IN NAGPUR CITY
Description
• “Orange City” Known
• Area of Nagpur = 217.56 Sq.km.
• Nagpur being center / heart of India,
Connected by Airways , Roadways ,
Railways.
• 3 National Highways passes through the City
(No. 6,7,69),
• City Surrounded by Inner Ring Road
admeasuring 41.48 Kms. Whereas outer Ring
Road is 84.00 Kms.
1
CURRENT STATUS
EXISTING ROAD NETWORK IN NAGPUR CITY
• 1. Municipal Roads = 1467.89 Km

• 2. P.W.D. Roads = 124.45 Km
----------------
Total :- 1592.34 Km
Total Roads
C.C.Roads Gravel/Earth
B.T. W.B.M. i.e.murrum
211.85 Km 102.85
1266.24 11.40
THE TYPICAL CONDITION OF THE

EARLIER ROADS
• Narrow Roads, less carriageway (width), No
storm water drain, No footpath for pedestrian,
Inadequate street lighting, Improper signage
system, In proper Geometric Planning, No
comprehensive planning of roads.
• For Development of existing Roads, City has
launched two schemes i.e. IRDP, CRIP to
envisaged the demand of public in view of
traffic congestion, consisting of the following
parameters.
2
I.R.D.P.
(1) Road work = 186.00 Km costing 193.00 crores
(2) R.O.B. - 8 Nos.
(Santra Market, Kalamana Market, Itwari, Maskasath,
Mangalwari, Mankapur, Mehadibagh Masksath) 103.00 Crores
(3) R.U.B. - 1 No.

(Mominpura)
(4) Fly Over - 2 Nos. = 22.00 Crores (Sakkardara + Umred Road -
Completed)
(5) Minor Bridges - 3 Nos. = 7.60 Crores.
(6) Total Plaza - 5 Nos. = 5.00 Crores.
(7) Utility Services - 20.00 Crores.
-------------------
350.00 Crores.
• Out of 186 Km. Road length, 184 Km, Road

length has been dealt by NMC, NIT, PWD
organization.
• Completed flyovers 3 Nos out of 8. Rest 5
requires fund amounting to Rs. 65.00 Crores
approx.
• Loan share be refunded to MSRDC i.e.
154.00 Crores.
3
CRIP ROADS
• NMC has undertaken 52 Km. Roads costing

84.00 Crores. Out of which, works amounting
to Rs. 48.00 Crores has been consumed,
Now NMC is taking the scheme as NRIP.
• RING ROADS :-Inner Ring Road
• (A) 41.84 Km. road length is completed by
PWD Deptt.
• (B) Outer Ring Road - Consists of 4 ROB’s,

6 Flyovers, 6 Major Bridges, 32 Minor
Bridges, 84 Kms. 6 lanes road costing to Rs.
705.00 Crores. Out of 84.00 Kms. road
length, only 22.00 Km. road of two lanes
amounting to Rs. 34.00 Crores is being
tackled.
• (C) LAND ACQUISION :- For Outer Ring

Road require 1 year.
4
DEVELOPMENT OF 572 /1900
LAYOUTS BY N.I.T.
• (A) 572 Layouts :-Roads, Sewers, Storm
Drain, Water Supply Development requires
= 200 Crores.
• Recovery Uptill dated = 120.00 Crores
-----------------
Shortfall of 80.00 Crores.
(B) 1900 Layout :-

• Development Cost = 500.00 Crores
• Uptill Recovered = 70.00 Crores
• Will recover more = 200.00 Crores
• Requirement = 500 - ( 200+70) = 230
Crores.
• People participation in Developing these layouts
is less. For Balance of 230 Crores, NIT has to
borne.
5
PROBLEMS IN THE SECTOR / CITY
• Non co-ordination of various department

involved while planning and developing.
• Land Acquisition
• Removal of Encroachments.
• Legal Litigation.
• Political Interference
• Haphazard Planning / In-comprehensive
Planning
• Shifting of various Utility services to be

included in cost which is not possible due to
economic constraints.
• Insufficient staff and inadequate working
facilities.
• Lack of Design and Planning Cell.
• Lack of Working Environment
• Lack of proper system for Record Keeping
6
• Working Pattern is not according to duty list of

Engineer’s especially i.e. Engagement in Non
Technical works.
• Creation of Hurdles by Anti Social elements
like interference, theft etc.
• Lack of Public Awareness.
PROPOSALS / DEMAND
• (A) IRDP Scheme :-

• Requirements against Cost of construction of
roads for balance works like ROB, RUB and
other services - 150.00 Crores.
7
NRIP SCHEMES
S.No. Width of Roads in Length of Roads in Cost in Crores
meters Kms. including all Services.
1 30.00 6.69 18.06
2. 24.00 34.95 76.89
3 18.00 58.86 94.18
4. 15.00 24.12 33.77
Total 124.62 222.90
For Land Acquisition 7.10
G. Total 230.00
Outer Ring Roads :-

• Road length Coverage -- 300.00 Crores
• 6 Fly Overs -- 200.00 Crores
• 3 R.O.B. -- 150.00 Crores
• 6 Major Bridges -- 50.00 Crores
• 32 Minor Bridges -- 30.00 Crores
----------------
730.00 Crores.
• Addl. for Gumgaon - Salai - Dhabha Road
leading to M.I.D.C.-- 9 Kms.-- 50.00 Crores.
---------------------
Total :- 780.00 Crores.
8
Metro Region Improvement Scheme by N.I.T.
S.No. Name of the Scheme Length of Road in Cost in Crores.
Kms.
1. Besa-Beltarodi Improvement 40.80 17.00

Scheme
2. Bhilgaon-Khairi Improvement 56.75 23.44

Scheme
3. Bhokara-Godhani Improvement 95.26 41.37

Scheme
4. Yerkheda-Ranala Improvement 22.81 8.52

Scheme
5. Kharbi-Godhani Narsala 80.56 34.00

Scheme
6. Shankarpur-Gotad 94.50 36.82

Improvement Scheme
Total 390.68 161.15
E) D.P. Plan Roads (List Supplied by N.I.T. ) in 572/1900 Layouts.
S.No. Width of Roads in Length in Kms. Cost in Crores.

Mtrs.
1. 30.00 6.90 19.01
2. 24.00 9.10 20.11
3. 18.00 27.20 43.32
4. 15.00 1.50 2.70
5. 12.00 14.10 19.20
Total 58.80 104.26
9
F) Untackled D.P. Road Proposed by N.M.C.
(87.65 – 58.80 = 28.85 Kms. )
@2.20 Crores/Kms. = Rs. 63.47
Total : Rs. 167.73
10
FLYOVERS
S.N. Name Amount in Crores
1) Flyover @ Ram Mandir Rly Over Bridge to Wardhman 250.00

Rly X-ing on C.A. Road.
2) Liberty Cinema to Anjuman Complex 50.00
3) Wadi Naka Junction point connecting Ring Road and 100.00

Amravati Road
4) Automotive Square @ Ring Road and Kampte Road, 20.00

Junction Point
5) Fly over on Bhandara Road and Ring Road Junction @ 20.00

Gomati Hotel
6) Fly over From L.I.C. Square to Gurudwara – Kamptee 50.00

Road.
7) Fly Over @ Matey Square 20.00
8) Fly over @ Ring Road and Nara Junction 10.00
9) Fly over @ Ring Ring Road and Nari Junction 10.00
10) Fly over from Devi Mandir to Pratap Nagar Police 20.00
Station
11) Khamla Road @ Sawarkar Nagar Square 20.00
12) Ring Road & Chhindwara Road Junction near 10.00

Mankapur
13) Flyover @ Manewada Square and Ring Road Junction 10.00
14) Hudkeshwar & Ring Road Junction 10.00
15) Ring Road and Katol Road Junction 10.00
Total 610.00
11
R.O.B.
S.N Name Amount in
. Crores
1) Somalwada Rly X-ing R.O.B. Leading Manish Nagar 10.00
2) R.O.B @ Jaripatka Centenary 10.00
3) R.O.B. @ Ajni Square 50.00
4) R.O.B. @ Ambedkar Road (Parallel Addl. Lane) 50.00
5) Wardha Road near Chinchbhuwan (Parallel Lane) 40.00
Total 160.00
R.U.B.
S.N. Name Amount in
Crores
1) Near Anand Talkies i.e. Govt. Technical 15.00

Institute to Ghat Road
2) Kamptee Road Near Gurudwara 10.00
3) Kamptee Road Near Uppalwadi 10.00
Total 35.00
12
SUB WAYS
S.N. Name Amount in Crores
1) Near Variety Square – Sitabuldi
2) Near Baidyanath Square

3) Near Agyaram Chowk
4) @ Indora Square
9x10 = 90
5) @ Sakkardara Square
6) @ Vaishnodevi Square
7) @ Laxmibhawan Square
8) @ Mhalginagar Square
9) @ Medical Square
Parking Plaza
Keeping in view the increasing vehicular population of
the City day-by-day, Corporation and the other
Organization of the City, decided to go in for "Parking
Plaza's" at the prominent Location on following places.
13
1) Variety Square, Sitabuldi on 5000 Sq.ft. Plot.
Construction Cost: Rs. 2.18 Crores.
Land Cost : Rs. 2.00 Crores
(owned by N.I.T. )
Total : Rs. 4.18 Crores.
NIT’s Proposal of 55 Cars. i.e. 2.18/55 = Say Rs. 4.00 Lakhs / Car.
2) Gandhibagh Near Local Bus Stand : i.e. North East Corner of

Gandhibagh Garden
3) Dosar Vaishya Bhawan Square / Near Police Chowki
4) Near Skylark Hotel
Total Cost Reqd. :4x4.00 = 16.00 Crores.
NMC’S PARKING PLAZA

1) Near Yeshwant Stadium
2) Gokulpeth Market
3) C.A. Road. : 2 Nos.
Total Cost Reqd. : 4x5.00 = 20.00 Crores.
G. Total Reqd. : 36.00 Crores.
14
Transport Plaza
1) Wardha Road
2) Amravati Road
3) Bhandara Road
Total Cost Reqd. :3x100.00 = 300.00 Crores.
Abstract of Demand
A) IRDP Works (ROBs & Bridges) .. 150.00
B) NRIP Works (124.62 Kms) .. 230.00
C) Outer Ring Roads (84 Kms) .. 780.00
D) Metro Region
Improvement Scheme (390.68 Kms) .. 161.15
E) D.P. Plan Road (87.65 Kms) .. 167.73
F) Fly over (15 Nos) .. 610.00
G) ROB (5 Nos) .. 160.00
H) RUB (3 Nos) .. 35.00
I) Sub Ways (9 Nos) .. 90.00
J) Parking Plaza (8 Nos) .. 36.00
K) Transport Plaza ( 3 Nos ) .. 300.00
L) Storm Water Drains (160 Km for 9 to 12 mtr. Rd. ).. 45.00
M) Major Nallah Walls ( 102 Kms. ) .. 55.50
N) Strengthening of existing nallah walls .. 45.00
O) A.T.S. Converted in L.E.D. .. 10.00
P) Traffic Signals & Blinkers .. 10.00
Q) Junction Development .. 25.00
R) Hawker Zones .. 10.00
Total .. 2919.88
Say Rs. .. 2920.00 Crores
15
Kind of Vision
1) Master Plan be framed keeping all the view /
constraints in mind like population growth in
Future etc.
2) City Should be fully developed (keeping in

view the increasing population day-by-day) in
all sense like Infrastructure development :
Infrastructure Development
1. Self Housing / Accommodation facility.
2. Job opportunity / Employment Generation.
3. Education facility
4. Transportation / Conveyance facility with Plazas
5. Market facility and Parking facilities
6. Sports and Recreation facility
7. Medical facility
8. Industries, business and Pollution free city.
9. All service facilities like, smooth Roads, sewers, Drains, 24 Hrs.
Water supply, Electrification to Roads, Street furnishing to
Roads (Signals), Gardens, Good Environments
10. Amusement Parks, Bus Bays, Night Shelters to beggars,
Vruddhashram (Home for Aged), Fast local / Rapid transport,
Footpath for pedestrian and disabled people, Crèche.
11. Hawker facility / Zones.
12. Amphitheater, Aquarium, Auditorium
16
17
(Pench Project Cell)
MASTER PLAN OF
SEWERAGE SYSTEM FORNAGPUR CITY
WITH SPECIAL EMPHASIS ON
NORTH SEWERAGE ZONE (NSZ)
Historical Background of the Nagpur City
Mr. Lane Brown designed Sewerage Scheme in

1910.
It was executed from 1922 to 1943.
In 1943 NIT prepared Sewerage Scheme for Old
Nagpur City.
It was installed in the year 1964.
Thereafter NMC made additions and alterations to
the Sewerage System.
1
Salient Features
Nagpur City is divided into three Sewerage Zones

namely North Sewerage Zone (NSZ), Central
Sewerage Zone (CSZ) and South Sewerage Zone
(SSZ) based on topography.
Slopes from west to east in general.
The Nagpur Sewerage System consists mainly of
Gravity Sewers.
Its having one Seweage Treatment Plant (Based on
ASP) at Bhandewadi.
Contd…
Contd…..
Salient Features
60 % of the area is having Sewerage Network.

70 % of the population gets benefit of Sewerage
Network.
Length of the Sewer Lines is 1100 Kms. (Approx.)
Dia. of main Sewers ranges from 225 mm to 1800
mm.
2
Sewage Generation in Nagpur City
Total sewage Sewage generation
Year
generation (in MLD) in NSZ (in MLD)
2005 279 60
2011 323 73
2021 440 107
2031 596 153
Problems associated with Existing System
Collection system is not adequate.

Sewer Lines get chocked frequently.
Man-Holes get filled with Solid-Waste.
Raw Sewage is connected to natural streams.
Inadequate sewage treatment facility in CSZ.
No sewage treatment facility in NSZ & SSZ.
Piecemeal approach to solve the problem.
3
Amount required for Sewerage Schemes.
2021 2031 Total

Zone
(in Rs.
Rs. Crores) (in Rs.
Rs. Crores) (in Rs.
Rs. Crores)
NSZ 129.84 192.06 321.90
CSZ 238.91 326.69 565.60
SSZ 146.73 225.62 327.35
Total 515.49 744.36 1259.85
North Sewerage Zone on Priority – Reasons
Urban poor are mostly concentrated in NSZ.

50 % of the area is unsewered and without toilets.
Large number of population use open defecation.
This leads to unhygienic conditions in the area.
Ground water is polluted.
Polluted water complaints on very large scale.
4
Proposed Sewerage Scheme for NSZ
DPR is prepared for development of Sewerage

System in North Zone of Nagpur City covering
217.56 Sq. Kms. under the jurisdiction of NMC.
The proposed scheme for this system is the part of
the long term 30 years perspective planning for the
Sewerage System for Nagpur City.
The cost of the proposed system for the North Zone
is estimated as Rs. 129.84 Crores.
Design Parameters
Project Components
5
Vision
Provide sewerage facility to densely populated urban

poor areas in the City.
Curb unhygienic sanitation practices.
Prevent pollution of ground water and natural
bodies.
Promote reuse of Waste-Water for power plants.
Frame Waste-Water Reuse Policy and implement the
same at State and National level.
RELAX……!
6
NAGPUR CITY DEVELOPMENT PLAN
SLUM DEVELOPMENT
NAGPUR CITY PROFILE

Located at the geographical centre of India
Second Capital of Maharashtra
Second Greenest City in the country
Known as Orange City
One of the largest Industrial Estates (approx. 6000
hectares) in Asia at Butibori
Nagpur Airport has been upgraded as an
international airport and a cargo has been planned
Rich in resources such as minerals, water and
electricity (coal) and skilled manpower
1
STATUS OF SLUMS IN
NAGPUR
Slums in Nagpur
Slum Population Non Slum Population
Slum
Population,
8.03, 39%
Non Slum
Population,
12.51, 61%
Total Number of structures = 1.4 lakhs
2
Slums In Nagpur
Slum Status Slum Population Status

Notified Slum
Notified 289 Population 648,447
Non-notified
Slum
Non- notified 135
Population 155,424
Total Slum
Total Slums 424
Population 803,871
Slums – Land Ownership Patterns
Slums on No. of Slums

Government Land 85
NMC Land 8
NIT Land 52
Private Land 81
Mixed Use Land 174
Other Land 24
Total 424
3
EXISTING SLUM
DEVELOPMENT SCHEMES
NATIONAL SLUM DEVLOPMENT

PROJECT
Provision of Basic Social and Physical

Amenities for the Poor
In 2000-01, 19 works completed amounting
Rs6.34 crores
In 2001-02, 16 works completed amounting
to Rs2.60 crores
In 2002-03, 3 works completed amounting to
Rs1.43 crores
Five works under progress
4
Low Cost Sanitation Programme
Total 8,113 latrines constructed by NMC at a

cost of Rs.3.98 crores
Urban Sanitation Programme for Nagpur

Pay and Use Toilets at 46 locations at a cost of
Rs. 3.65 crores
Lok Awas Yojana

Sponsored by Maharashtra State Government
Total 379 houses were constructed by dwellers
themselves in 16 slums and 21 dwelling units are
under construction
Total Rs68.97 lakhs has been released
5
VAMBAY – Valmiki Ambedkar Malin Basti
Awas Yojana
Jointly sponsored by Central and State

Government ( 50% share each)
184 sq ft built up area provided at a cost
of around Rs50,000 per unit
Total 1,292 houses constructed at Nari
Layout ( Dixit Nagar) and 386 houses
constructed at Chikhli at a cost of
Rs8.44 crores
BUT THE SLUM PROBLEM

CONTINUES..
6
Evaluation of Past Schemes
¾ Past schemes focused on provision of

physical infrastructure without taking
the views of the slum dwelling
community
¾ So amenities provided were un-
attended as the users were not taken
into confidence
WHAT DO WE DO NEXT?
7
Solution to the Continuing
Problem
SRA Scheme to be implemented
¾ Good and Pucca Houses to every eligible
slum dwellers
¾ Now focus will be on involving
communities in planning and thereby
creating a sense of ownership within slum
dwellers
Self-sustaining model - Public Private

Partnership
Vision Statement for Slums in

Nagpur
A City without Slums in the next

decade
8
Benefits for Nagpur Through
SRA
Housing and Health Benefits
I
ncome
Knowledge
Environment
Socio-Cultural
Housing for EWS and LIG In The

Future
Rs20 crores spent for EWS and Rs 25 crores on
LIG for construction of houses by Nagpur
Improvement Trust
In future, Rs80 crores each for EWS and LIG will
be spent by NIT for construction of houses
MHADA is also planning to construct 2000 houses
for EWS amounting to Rs20 crores and 2000
houses for LIG amounting to Rs22 crores in next
15 years
9
THANK YOU
10
SECTOR – STORM DRAIN
• SIGNIFICANCE :- Need for Storm Water

Drainage is purely a result of Modern Urban
Growth. With houses, roads, footpath etc.
coming up, the permeable area get reduced and
rain water starts logging up. Storm Water
Drainage service is necessary to avoid water
logging and resultant breakage of roads.
• The necessity of Storm Water Drain depends on
the climatic conditions i.e. incidence of rainfall
and natural drainage ( Water shed and
topography)
1
PRESENT SCENARIO
• Area of Nagpur City is 217.56 Sq.Km.

• The city gets rainfall from South-West monsoon
which sets in June and lasts till September
• The annual average rainfall is about 1200 mm
• Nagpur City has a very good natural Drainage
Pattern.
• Nagpur City has a very good topographical
Condition having natural gradient in one
direction i.e. from West to East.
Nagpur City has Two Major Storm

Water carrying Streams.
• Nag River :-Starts from Ambazari Lake’s over
flow weir at Western end of the City and run
through the Middle of the City to the Eastern
Part of the City.
• Nag River Caters the storm drainage of West
Nagpur (Part), South Nagpur, Central Nagpur,
East Nagpur.
• Total Length of Nag River is 17.00 Km. and
width ranges from 12 to 40 m and depth varies
from 2 to 4.5 M.
2
• PILI RIVER --
• Starts from waste weir of Gorewada at
North - West end of the City and run
through the Northern Part of the City to
Eastern end of the city.
• Pili River Caters the storm drainage of
West Nagpur (Part), North Nagpur.
• Total Length of Pili River is 16.00 Km.
IMPORTANT NALLAHS OF THE CITY

• There are other Important connecting Nallah running along and across the
City connected to Nag River and Pili River.
• Dudh Nallah
• Patrakar Colony Nallah
• Sahakar Nagar Nallah
• Swawlambi Nagar Nallah
• Trimurti Nagar Nallah
• Jammudeep Nallah
• Manewada Nallah
• Boriyapura – Phule Market Nallah
• Shanti Nagar Nallah
• Chandan Nagar Nallah
• Hasanbagh Nallah
• Hatti Nallah
• Wathoda Nallah
• Noga Factory Nallah
• Satti Nallah
• Pardi Nallh
3
ZONE WISE LENGTH OF OPEN NATURAL
NALLAHS IN THE CITY.
ZONE NO. LENGTH ( IN KM)
Zone No.1 6.20
Zone No.2 3.85
Zone No.3 10.80
Zone No.4 11.04
Zone No.5 7.00
Zone No.6 6.42
Zone No.7 8.76
Zone No.8 20.98
Zone No.9 11.56
Zone No.10 10.74
TOTAL :- 97.35
Area covered by Nallah 380 Hect.
DETAILS OF STORM DRAINS IN THE

CITY.
DRAIN ZONES DRAIN LENGTH IN KM.
TYPE
TOTAL
I II III IV V VI VII VIII IX X
OPEN
DRAINS 0.75 14.27 32.08 6.85 4.56 12.81 6.68 0 4.97 5.40 88.38
-PUCCA
OPEN
DRAINS
0 25.64 10.30 0 0 0 0.8 0 0 7.65 43.79
–
KUTCHA
CLOSED
DRAINS 99.75 14.43 39.28 57.10 79.50 77.32 39.01 70.70 66.46 81.78 625.33
TOTAL :-
100.50 54.36 81.65 63.95 84.06 90.13 46.49 70.70 71.43 94.83 757.52
4
PROBLEM AREA
• At present approx. 30-35 % of the Road Network

is covered by storm water drainage system of
Open drain and closed drains.
• Almost all storm water Nallah at Present carrying

storm water as well as sewer flow.
• In the monsoon, there are problems of back flow

in the sewers that lead to unhygienic conditions
and outburst of Epidemic.
• Silting and Deposition of Garbage in the stream /

Nallah
• N.M.C. has recently constructed IRDP road

network and alongside drain network which
allow the runoff to reach the Nallah and River at
rapid pace and now if there is a persistent rain
for 24-48 hrs., there is likelihood of overflowing
of Nag River and Pili River, as their velocity is
restricted due to silting and deposition in the
river.
5
• There are certain areas of the city in the South
Nagpur like Jammudeep, Mahalaxmi Nagar,
Bhim Nagar, Kashi Nagar, Jogi Nagar, Sarvatra
Nagar, Narendra Nagar, Sanjay Gandhi Nagar
having problems of drainage being in the low
laying area. Due to this, ground water got
polluted in these areas and the recent study
shows that there is a growing problem of Nitrate
deposition as the sewers are connected in
nallahs.
• Nallah retention work is not adequate.
• Due to inadequate storm drainage system,

roads are acting as a natural surface drains,
thereby causing, inundation of road in the
Monsoon season and damages to the roads.
• Chocked drains are emerging as a major Urban

Management Problem so the need for
awareness creation among the people to
maintain the clean drain.
6
VISION
• All the catchment area of the Nallah / River shall

have a proper storm water drainage system
through closed conduit.
• All the natural nallah / river shall have proper
Nallah retention work and proper non-scouring
bed to attain sufficient velocity to drain off the
flood.
• All the roads in the City shall have proper road
side drainage to avoid inundation of road and
further to improve the life of the road.
• For drainage of low laying areas, Identification of

low level land to develop as a lake / Pond which
will allow the drainage of low laying areas that
will again improve the ground water recharge.
• Rejuvenation of Pili and Nag River ----
by cutting off the sewers let in these Rivers and
their connecting Nallahs,
Desilting of the rivers,
Construction of Non-scouring bed to these
Rivers and important Nallahs.
7
STRUCTURE OF DEVELOPMENT
Development of drainage No Network
Network along side road
Nallah Canalization Retention wall
Rejuvenation of Nag & Pili Rejuvenation

River
Development of storm Drain Integrated with
Network Integrated with Road road
Network Development
COST STRUCTURE
Development of drainage 285 Km 45.00
Network along side road Crore
Nallah Canalization 102 Km 55.50
Crore
Strengthening existing nallah 80 Km 45.00
Crore
Rejuvenation of Nag & Pili River 33 Km 50.00
Crore
Development of storm Drain Will be developed
Network Integrated with Road with road
Network Development development
8
9
HEALTH DEPARTMENT
SOLID WASTE MANAGEMENT
Management of Municipal Solid Waste

“Municipal Solid Waste “ includes commercial and residential wastes
wastes generated in
a municipal or notified areas in either solid or semi - solid from excluding
industrial hazardous wastes but including treated bio-
bio-medical waste.
1) Collection of Municipal Solid Waste
2) Segregation of Municipal Solid Waste.
3) Storage of Municipal Solid Waste.
4) Transportation of Municipal Solid Waste.
5) Disposal and Processing of Municipal Solid Waste.
6) Management of Bio Medical Waste
1
City of Nagpur Municipal Corporation is situated in centre of India. It
is also called as “Orange City”. it is one of the greenest city in India.
Nagpur city is well connected with the other parts of India through road
as well as railway and air
Area - 217.56 Sq. Kilometer
Road length - 2357 Kilometer
No. of Karmachari for - 3800
road cleaning
Population - 24,00,000
Households - 4,57,172
Shops & Offices - 58,620
Compost Depot. - 2
(Bhandewadi & Chikhli Khurd)
Number of Zones - 10
Number of Wards - 45 Prabhag and 136 wards an
proposed
MSW Generation - 800 TPD
1. Collection of Municipal Solid Waste

Nagpur Municipal Corporation has engaged two NGO’s for house to house collection of
waste. The above scheme has been named as “SWATCHATA DOOT APLYA DARI ”
¼LoPNrk nwr vkiY;k nkjh½ and is NGO based. Scheme has ensured 100% house to
house collection of garbage with growing percentage of segregation.
1. Centre For Development Communication, Nagpur
No. of Zones - 9
No. of Households , Shops - 4,64,272
2. Jeevak Welfare Society, Nagpur

No. of Zones - 1
No. of Households, Shops - 51,520
NGO’s are paid Rs. 5.50 per household per month
No. of Households - 4,57,172
No. of Offices & Shops - 58,620
Expenditure on privatization - Rs. 2,86,44,000/-
Collection cost if done - Rs. 8,03,00,000/-
Saving - Rs. 5,00,00,000/-
About 60% of the MSW is collected through Swachata Doot and west is collected through road
sweeping , markets etc.
2
CONTINUOUS CLEANING OF COMMERCIAL
AND BUSY ROADS
Contracts for cleaning of busy roads, market places, commercial area, important
roads have been given to private agencies. The agencies have to work in these areas from
morning to 9 p.m. (minimum 14 hours) continuously in two shifts for all seven days. The
workers have to wear uniform and identify card. Minimum number of workers to be
deployed per kilometer has been fixed. About 300 km of roads and 3 vegetable markets are
being cleaned by 700 workers.
Expenditure - Rs. 1,72,00,000/-
Cost if done departmentally - Rs. 3,20,00,000/-
Saving - Rs. 1,48,00,000/-
II) COLLECTION OF WASTE FROM VARIOUS SOURCES

A) Waste from hotel , restaurants, mangal karyalas, lawn
etc. is collected through trucks on payment basis.
No. of hotels Mangal Karyalayas enrolled- 363

under the scheme
Monthly income - Rs. 367000
3
B) Waste from slaughter houses, meat and fish markets and vegetable
markets are collected separately.
No. of slaughter Houses - 3
No. Vegetable Markets - 6
C) Collected waste from residential areas is transported to community

bins through cycle rikshaws, ghanta gadis & hoppers.
D) Horticulture, construction and demolition waste and debris are

collected and disposed off separately. A private agency has been
appointed and lifting and transportation of building material on
payment basis.
4
2. Segregation of Municipal Solid Waste
Nagpur Municipal Corporation with the help of NGO’s have started awareness meetings
to encourage segregation of waste. NGO’s carrying out house to house collection have
been permitted to disposed off recyclable material to such recyclable units directly.
3. Storage of Municipal Solid Waste

Approximate area of each ward - 4 to 12 sqr. Km.
Approximate population of ward - 45000 to 50000
Approximate generation of MSW - 16 to 20 Metric Tons
Capacity of a typical community bin - 2.5 to 3 Metric Tons
No. of community bins in a ward - 4 to 6
No. of community bins in all the ward - 300
No. of community bins in market area - 40
No. of community bin in scattered wards - 50
4) Transportation of Municipal Solid waste
Vehicles used for transportation of waste are covered from the top. Waste is not
exposed to public or to environment.
Total No. of vehicles - 60
Trucks/ Tippers - 25
Dumper Placers - 35
All the containers are of closed type and open trucks are covered during the
transportation. These is no handling of waste when the waste is transported and unloaded
by the dumper placers.
5
PRIVATISATION OF LIFTING TRANSPORTATION
NMC has privatized the lifting, transportation and unloading of municipal solid
waste. The existing fleet of NMC vehicles has been provided to the private agency. The
contractor has to deploy his own drivers, workers and POL with maintenance of vehicles.
Presently 30 additional vehicles are being provided by the contractor. The payment is
done on weight basis @ Rs. 155.
MSW is lifted for all seven day of the work . NMC is saving about 2.5 crore due
to privatization.
5) Processing of Municipal Solid Waste

A] VERMICOMPOSTING
Vermicomposting of food waste from hotel, restaurant, mangal karyalaya etc,
which vegetable market is done is collected separately. About 8-10 tons of
food is collected daily out of which 1/3 is converted into vermicompost.
Vermicompost is used in the NMC garden.
6
B. Composting
Composting of other bio-degradable waste has also been started in some NMC
gardens and dahan ghats.
Development of sanitary land fill in the existing dumping site is in progress. A
composting plant with latest technology will be developed within the dumping
site.
C. Disposal of Municipal Solid Waste

Nagpur city has two compost depot, one at Bhandewadi and another at Chikhli khurd, reserved
in development plan of Nagpur city. The site at Bhandewadi is being used for dumping of waste
presently.
The consultancy services of National Productivity Council, New Delhi and All India Local Self
Government, Mumbai have been sought to “DESIGN AND GUIDANCE FOR UP-GRADATION OF
EXISTING DUMP SITE” with financial assistance from USAEP / USAID. The project work shall be
done in two phases.
Phase – I - Design for Up-gradation of Bhandewadi
Dumpsite (Complete)
Phase- II - Up-gradation of Municipal Dumpsite.
7
In phase II up-gradation of existing dumpsite at Bhandewadi is going to be
done. The available 55 acres of land has been devided into two parts (1) The area
in which maximum MSW already dumped (2) Area in which less MSW is dumped.
The MSW in second part is being shifted to the first part using proper methods and
it will be closed. Then the part in which there is no existing MSW will be
developed as san sanitary land fill and compost plant.
Cost of Phase – I - Rs. 474,35,576

Cost of Phase – II - Rs. 10,24,08,526
MANAGEMENT OF BIO MEDICAL WASTE
The treatment and disposal work of bio-medical waste of Nagpur city has been
assigned to a private firm. The firm will charge Rs. 170/- per bed per month on 60%
occupancy. Dental clinics, dispensaries, blood banks,pathology laboratories, private
ayurvedic , homeopathic colleges etc. have also been covered under this scheme. Nagpur
Municipal Corporation will be getting Rs. 23,50,000/- yearly as a royalty . A land admeasuring
about ¼ acre belonging to NMC has been allotted to firm at Bhandewadi Nagpurs. The
project has been taken on Built Own and Operate basis. Government has sanctioned 30
years lease for the Project.
Schedule of Charges
1) Hospital, Nursing Homes etc Rs. 170/- per bed/ per day on 60% only
2) Blood Bank Rs. 500/- Month
3)Dispensaries Rs. 200/- Month
4) Dental Clinic Rs. 500/- Month
8
8. NIRMAL NAGPUR PROJECT
Nagpur Municipal Corporation has recently started collection and transportation of
municipal solid waste through out the year i.e. for all the 365 days in a year. The roads
which were cleaned from Monday to Saturday uptill now are being cleaned on all
sundays, public holidays etc.
B. WEAKNESSES OF EXISTING MODEL

1) Collection & segregation storage of MSW.
i) At source segregation is very less, Mostly un-segregated / mixed MSW is
disposed.
ii) Plastic bags below 40 microns is the majors component of the un-segregated
waste.
iii) People are reluctant to pay user charges and also there is lack of strong political
will.
iv) Swachata Doot has to handle MSW separately for recyclable and bio-degradable
waste.
v) Again while unloading into container there is handling of waste.
vi) MSW collected from houses, streets, open places etc is not unloaded into the
containers by every swachata doot or road safai majdoor.
vii) Container / dust bin is open for 24 hours some people specially house maids
throw MSW out side the container.
viii) Nobody wants container / dustbin in the vicinity of his residence.
ix) Equipment used for the collection & storage & MSW like ghanta gadi , cycle
rikshaw, wheel barrow container etc. have a life of not more that 2 to 2 ½ years
therefore it requires recurring expenditure.
x) It is not possible to clear all the 800 container / dust bin daily.
xi) Practically it is not possible to cover ghanta gadi & Cycle rikshaw while
transportation.
2) Lifting and Transportation
i) There are no transfer stations or collection or storage centers.
ii) Every vehicle has to travel minimum 10 km and maximum 26 km to load and
unload MSW which takes ½ to 2 hours per trip.
9
V) The number of vehicle compared to Pune and Surat Municipal Corporation
which was having population of about 24 lacs in 2003 similar to todays
population of Nagpur.
Sr. No. Type of Vehicles Number
Pune Surat Nagpur
1. Tipper 45 49 6
2. Tractor Trolley 00 42 00
3. Dumper Placer 82 57 35
4. Other (Trucks) 15 4 25
5. Heavy Vehicles 47 10 3
(Hook Loader , heavy tipper)
Total 189 162 69

Container 1700 1150 500
iv)
The status of existing fleet of vehicles
Sr. No. No. of Criteria of Year of type of vehicle Remarks

Vehicle condemnation condemnation
1. 16 10 Year 2004 Trucks

2. 09 10 Year 2006 Trucks
3. 14 2,40,000 km 2005 Dumper placer
4. 02 2,40,000 km 2006 Dumper placer
Total 41
The status of containers

Sr. No. Year of Year of No. of Criteria of Remarks
purchase condemnation Container condemnation
1. 1998 2000 140 2 years

2. 1999 2001 200 2 years
3. 2001 2002 154 2 years
4. 2002 2003 150 2 years
5. 2002 2004 050 2 years
10
VI) Most of the Containers are beyond repair and there is spillage of MSW while
transporting.
3) DISPOSAL AND PROCESSING OF MUNICIPAL SOLID WASTE
i) There is only one existing disposal site at Bhandewadi

Other disposal site reserved in D.P. is nearer to the airport.
ii) Presently all the MSW is simply dumped at disposal site.
iii) The development of sanitary landfill site within the existing dumpsite is going
on with the pace of availability of funds.
iv) Non- availability of proper disposal and unloading facilities is a major
concern specially during monsoon.
V) It is difficult to process un-segregated waste
VI) Bio-degradable waste has low calorific value
VII) Segregation requires huge expenditure
VIII) These is no proven, guaranteed or cheap method for the processing and disposal
of MSW.
3-VISION
The municipal solid waste generated in houses , offices, hotels restaurants, hostels ,
vegetable markets, shops, streets, industries, gardens, theaters, lawns or any
premises should be stored in a proper way and in a proper place so as to its further
processing & disposal shall be convenient and trouble free up-to disposal site. Ideally
recyclable and bio-degradable waste should be collected and stored separately to
ease final processing and disposal.
Expectations from the citizens of Nagpur
- No-body will litter on the roads, public places or at any other premises.
- Every body will disposed garbage generated in any house / premises in the
places provided by Nagpur Municipal Corporation.
- No-body will spit on the roads or in public places.
- Everyday will segregate garbage.
- No-body will use plastic bags.
- Everybody will keep his surrounding clean and green.
11
4–SOLUTIONS
- Minimization of of MSW at source by way of compulsion or concession.

- Collection of wet and dry waste separately by the municipal corporation.
- Separate storage of wet and dry garbage in the community bins
- Construction of storage or transfer station in every zone specially which are
away from the dump site.
- Procurement of vehicles and containers to assure 100% lifting.
- Provision of sufficient funds for capital and recurring expenditure.
- Enforcement of fine and penalties for the offenders.
- Storage of municipal solid waste collected from houses for the minimum interval.
- Transportation of MSW collected from the houses directly to the dumping yard.
FUTURE REQUIRMENTS
The Nagpur Municipal Corporation has been efficient in collecting the solid waste from
all over the city and maintaining cleanliness. The need of the day is maintenance of the
system in an efficient manner. For this purpose, it is required that the collection and
disposal system be upgraded. To cater to the needs of the population in 2011 and 2021,
when 1300 MT and 1600 MT of solid waste is expected to be generated every day in the
city, additional containers, collection and transportation vehicles, waste storage and
transfer stations, and infrastructure at the new waste disposal site at Bhandewadi are
the immediate requirements.
SOLID WASTE GENERATION (METRIC TONS)
Zone Area (Sq. km) Solid Waste Generation (TPD)
Nagpur 217 Current 2011 2021
1. Laxmi Nagar 28 90 135 155
2. Dharampeth 25 75 145 175
3. Hanuman Nagar 26 90 155 165
4. Dhantoli 12 70 140 155
5. Nehru Nagar 25 80 130 145
6. Gandhibag 15 110 130 155
7. Satranjipura 18 120 150 175
8. Lakadganj 24 80 125 145
9. Ashi Nagar 19 70 135 155
10.Mangalwari 25 90 145 175
Total 217 875 1300 1600
12
To modernized the existing system , a refuse compactor system needs to be installed
in the existing storage depots by 2006. A waste segregation system also should be
installed at a later stage in all the storage and transfer stations Infrastructure at the
Bhandewadi waste disposal site is to be provided by 2006.
As part of augmentation of the system, a new and additional fleet of vehicles should be
obtained from 2006-07 till which time the existing fleet is deemed sustainable. Waste
storage and transfer stations should also be added from the year 2007-08. New
containers should be acquired every year.
If the concept of “ Bin free city” has to be implemented than smaller vehicles having
capacity of 1.5 to 2 tons with tipping arrangement are to be acquired. These vehicle will
collect MSW from the households , shops ,etc. and directly unload it at dumping
ground are transportation.
-END-
13
DEVELOPMENT AND UPGRADATION OF

SANITARY LANDFILL SITE AT
BHANDEWADI DUMPING YARD UNDER
JNNURM

Orange City.
Second Capital of
Maharashtra State
Tenth among Top
Ten Cities In India
Area 217.56 Sq.Km.
Population 23 Lakhs
Floating 55 to 60 Thousand
Population
1
DISPOSAL OF MUNICIPAL SOLID WASTE AT BHANDEWADI
¾ NMC is responsible for the disposal of Municipal Solid

Waste (MSW) generated in Nagpur City.
¾ The existing Dump site at Bhandewadi for Desposal
of Municipal Solid Waste is Located on Eastern side
of Nagpur City which is about 12 Kms from NMC.
¾ This is the only site in use for solid dumping Municipal
Wastes by NMC.
¾ Here dumping activity was started since 1966.
¾ Site is easily accessible through the ring road.
¾ NMC has constructed an approach road 24 Mtrs.
width from the ring road to the site.
¾ NMC has about 450 acres of Land nearby this site,
Which has been enmarked as Sewerage Farm Land.
COMPOSITION OF MUNICIPAL SOLID WASTE AT DISPOSAL SITE

Total Qty. of Waste Disposed at Bhandewadi 564 Tons per day
Per Capita Generation 0.256 Kg
Plastic
Paper 4.13%
Inert
4.06% Glass
43.90%
0.63%
Rubber
0.15%
Metal
0.73%
Leather
0.10%
Organic Wood and

Component Leafy Material
8.50% Stones 21.64%
16.15%
2
MUNICIPAL WASTE TRACKING AT NAGPUR
PROBLEMS AND ISSUES AT BHANDEWADI DUMP SITE
¾ Waste being carried away by winds, like Plastic

Bags.
¾ Entry of Rag Pickers to lift recyclable materials
and also entry of stray animals.
¾ During monsoon the waste is washed leading to
leachate generation which is hazardous to
ground water.
¾ Illegal burning of waste emanate fumes and air
pollution.
¾ Odour and fly nuisance
¾ Trespassing by nearby residing people.
3
NEED AND NECESSITY OF SLF
•The solid waste generated from domestic and commercial

activities has become a major concern, as they have got the
potential to cause severe environmental problems and are
threatening human health and life.
•In view of that the ministry of Environment and Forests,
GOI, has enacted Municipal Solid Waste (Management and
Handling) rules, in year 2000, under Environment
Protection act, 1986.
•As per this rules Municipal Solid Waste has to be managed
scientifically and disposed off in an environmentally sound
manner.
LAYOUT PLAN OF PROPOSED UPGRADATION
Proposed Land Fill

Site
4
CROSS SECTIONAL AND COVER DETAILS FOR SLF
Waste
Body
ESTIMATED COST FOR UPGRADATION AND DEVELOPMENT OF

SLF
1 Grading and Leveling

2 Soil Bund
3 Bottom Liner
4 Side Liner System
Leachate Collection
Rs.25 Crores
5 and Drain including
(Rs. Twenty
HDPE pipe
Five Crores)
Leachte collection
sump and Pump for
6
transferring Leachate
to ETP
7 Cover liner System
5
MAJOR VISION
Scientifically up gradation and development of Sanitary Land

Fill (SLF) Facility.
Infrastructure Facilities Required
for SLF
¾ Green Belt surrounding the site.
¾ Strom water Drain
¾ Shelter for Machinery and Equipments.
¾ Office Building.
¾ Weigh Bridge.
¾ Power Supply and Lighting Arrangements.
¾ Boundary Wall with Barbed wire Fencing.
¾ Internal Road Network.
¾ Environmental Monitoring Facility.
¾ Security.
MAJOR VISION
Components of SLF
¾ Bottom liner system.
¾ Side liner system.
¾ Top liner system.
¾ Leachate collection system.
¾ Strom Water Diversion Channel.
¾ Green Belt Area.
¾ Soil Embankment.
¾ Gas Outlet System.
¾ Leachate Treatment.
6
VISION
¾Creation of Sanitary Land Fill Site as per the

directives of Hon’ble Supreme Court.
¾Create pollution free atmosphere in and around
Dumping Yard.
¾Reduction in ground water pollution in the vicinity of
Dumping Yard.
¾Creation of Garden and Playgrounds for the infants
of Urban poor residing nearby Dumping Yard.
¾Creation of Buffer Zone around the Dumping Yard to
create working environment.
THANK YOU
7
LAND USE PLAN – NAGPUR
A CITY OF MY VISION
1
STRUCTURE OF PRESENTATION
¾ DESCRIPTION OF SECTOR IN BRIEF
¾ MAJOR PROBLEMS IN LAND USE PLAN
¾ A CITY OF MY VISION
¾ POLICY DECISIONS TO BE TAKEN
¾ MANDATORY REFORMS
AREA WITHIN MUNICIPAL LIMIT
21756 HA
DEVELOPED AREA -
1984 38 %
1996 60 %
2011 70 %
2
LAND USE IN NAGPUR DEVELOPMENT PLANS
1996 1984 2011
RESIDENTIAL 22 % 16 % 44%
COMMERCIAL 2% 1% 3%
INDUSTRIAL 3% 1% 3%
PUBLIC/ SEMI P. 9% 11% 15%
TRANSPORTATION 18% 7% 24%
OPEN SPACE 3% 1% 8%
METRO-REGION IMPROVEMENT SCHEMES

SR. NAME OF THE SCHEME AREA IN ESTIMATED
NO. HECTORES POPULATION
1 BESA BELTARODI 875.00 1,50,000
IMPROVEMENT SCHEME
2 BHILGAON KHAIRY 1018.00 1,60,000
IMPROVEMENT SCHEME
3 BHOKARA GODHANI (RLY) 1172.44 2,00,000
IMPROVEMENT SCHEME
4 YERKHEDA RANALA AJNI 1491.74 2,50,000
(BK) IMPROVEMENT
SCHEME
5 KHARBI GODHANI 1298.76 2,00,000
NARASALA IMPROVEMENT
SCHEME
6 SHANKARPUR GOTAD 1521.25 2,50,000
PANJRI IMPROVEMENT
SCHEME
Total 7377.19 12,10,000
3
LAND USE OF DEVELOPABLE AREA
1984 – 16
1996 – 22
1984 – 1 2011 – 44 1984 - 1
1996 – 2 1996 - 3
2011 – 3 RESIDENTIAL 2011 – 3
COMMERCIAL INDUSTRIAL
1984 – 11 1984 - 7
1996 – 9 1996 - 18
2011 – 15 2011 – 24
PUBLIC / SEMI P. TRANSPORTATION

1984 – 1
1996 – 3
2011 – 8
OPEN SPACE
PROMBLEMS IN LAND USE PLAN -

NAGPUR
PERMISSIBLE F.S.I. IN GAOTHAN AREA
NO SHOPPING STREETS
PARKING IN COMMERCIAL BUILDINGS
UNAUTHORISED DEVELOPMENT
REGULARIZED UNDER GUNTHEWARI ACT
TENAMENT DENSITY
4
MANDATORY REFORMS
PROVISION FOR RAIN WATER HARVESTING
INSTALLATION OF SOLAR WATER HEATING

SYSTEM
FACILITIES FOR HANDICAPPED PERSONS
EARTHQUAKE PROOF CONSTRUCTION
FORMATION OF HERITAGE CONSERVATION

COMMITTEE
5
TRAFFIC DEPARTMENT
NAGPUR
Nagpur Popularly Known as Orange

City.
Second Capital of
Maharashtra State
Area 217.56 Sq.Km.

Population 25 Lakhs
Floating Population 55 to 60 Thousand
1
TRAFFIC DEPARTMENT, NMC
SERVICES PROVIDED
¾ Looks after the traffic related works in consultation with traffic police
department.
¾ Installation and maintenance of traffic signals.
¾ Improvement of Traffic Junctions.
MAINTENANCE
¾ Painting of pedestrian marking, Stop lines, Side Lane strips.
¾ Installation of various traffic signal boards as per traffic
regulation.
¾ Parking Space management in city.
TRAFFIC STATUS OF NAGPUR CITY
Nagpur being practically at the geographical centre of India, all major highways and
railways pass via Nagpur. This has resulted in the city being a major trade and transportation
center. It is connected to all metropolitan cities of India by road as well as by air route.
Total length of roads in the city 2000 Kms. approx.

Length of major 500 Kms.
Internal roads. 1500 Kms.
Vehicular statistics of Nagpur City is as follows:

2-Wheelers - 4,00,000 Nos.
3-Wheelers - 20,000 Nos.
4-Wheelers - 60,000 Nos.
About 280 vehicles are registered every day of which 250 are 2-wheelers, 7 to 8 are 3-
wheelers, and 20 are 4-wheelers. Increase in total no. of vehicles in last three years is about
33%. Frequency of 30 to 50 vehicles / minute has been observed on the highways whereas it
is 10 to 20 vehicles / minute on internal roads.
2
TRAFFIC STATUS OF NAGPUR CITY
9 NMC manages all important roads of Nagpur city. (major

roads –132 nos.)
9 All major roads widened upto full D.P. widths under Integrated
Road Development Project (IRDP).
9 ATS Signal System is installed at 110 nos. of major square
and 16 nos. are under consideration.
9 40 nos. of Free Parking Bays have been approved of solving
parking problem in city and NOC of traffic police is awaited for
further 56 nos. of Parking Bays.
9 52 nos. of Hawking Zones have been prepared for Street
Hawkers to avoid Traffic Hazards.
9 For general public, Markets, Bazars have been created at
various locations in city (11 nos.)
MAJOR PROBLEMS AND ISSUES FOR TRAFFIC

DEPARTMENT
¾ Scarcity of Parking Spaces along all roads in the City.

¾ Problem of Street Hawkers using 4 wheeler, hand carts on the roads,
causing traffic problems.
¾ Encroachment on footpath, by Shopkeepers and Hawkers resulting in
Pedestrians coming on roads.
¾ Inadequate space of parking for 3 seaters, 6 seaters auto rickshaws at auto
stands resulting traffic hazard at all such junction.
¾ Non Availability of sub-ways or cross over for crossing of heavy traffic areas.
¾ Obstruction of existing Electric Poles. Transformer on all the city roads.
¾ Passing of Heavy vehicles through city roads.
¾ Violation of parking space by commercial building owners.
¾ Parking space problem with all community halls and lawns.
¾ Obstruction due to City Bus Stops on account of stopping of buses on
carriage-ways.
3
MAJOR VISION
¾ Creating Parking and Non Parking Zones.

¾ Creation of no Hawking Zones.
¾ Construction of Fly Over, Sub-Ways, Cross Overs.
¾ Mass Transport System
¾ Metro / Mono Rail
¾ Scientifically Planned Traffic Junctions
¾ ATS systems at all roads and square.
STEPS NEEDED
¾ To prepare Parking Bays along the roads for parking of

Vehicles.
¾ To create Hawking Zones to settle the street Hawkers at
different locations.
¾ Improvement of Traffic junctions.
¾ Maintenance of Road marking painting of Zebra Crossing,
lane Strips etc on all the roads.
¾ Installation of Traffic sign Boards.
¾ Construction of Fly Over.
¾ Shifting of Markets from congested area.
¾ Creating Parking Space.
¾ Connecting of City Roads to Ring Roads.
¾ Creating awareness in citizen for use of Traffic System.
4
REFORMS
For sorting the various types of problems related to

Traffic, NMC has appointed Consultant
M/S CRAPHTS Consultants, (India) Pvt. Ltd.,
Faridabad, and the work is in progress. The main
objective of the work is the attain the list of works in
vision statement.
THANK YOU
5
PRESENTATION ON CITY
DEVELOPMENT PLAN FOR NAGPUR
BY
HASTAK
WATER WORKS
NMC
HISTORY & PRESENT STATUS OF NAGPUR

WATER SUPPLY
Populati Water
lpcd
Year on Supply Sources
Rate
in mld
1921 145000 16.50 114 Ambaz ari + Gorewada
1941 302000 45.00 149 Ambazari + Gorewada +

Kanhan
1961 644000 80.00 124 Ambasari + Gorewada +
1st Aug. Kanhan
1981 1217000 125.00 103 Ambaz ari (discarded ),
Gorewada + 3 Times Aug.
to Kanhan
2001 2150000 370.00 172 Gorewada + Kanhan +
Pench -I + Pench -II
2004 2350000 470.00 200 Gorewada + Kanhan +
Pench -I + Pench -II +
Pench -III
1
Kanhan 120 Mld
RAW WATER DRAWAL : Pench – RBC at

Mahadula
460* Mld
(AS PER IRRIGATION DEMAND AGAINST NMC)
Gorewada 16 Mld
TOTAL 596 Mld
Kanhan Water Works 108.00 Mld
Pench Phase – I 113.00 Mld
Pench Phase – II 133.00 Mld
Pench Phase – III, Stage – I 100.00 Mld RAW WATER UFW

>20%
Old Gorewada 16.00 Mld + MAJOR LOSSES THROUGH CANAL
Total(rated capacity) 470.00 Mld

ACTUAL CAPACITY 490.00
(OVERLOADED)
Salient Features of Nagpur Water Infrastructure
RAW WATER PUMPING STATIONS

At Mahadula (370 Mld)
At Kanhan (125 Mld) and
At Gorewada (17 Mld) by gravity
2
WATER TREATMENT PLANT/ PURE WATER PUMPING
Description Capacity of Treated

Water (Mld)
1) Kanhan 108.00 Mld

2) Gorewada (Old) 16.00 Mld
Gorewada 3 Nos.
3) Pench-I 113.00 Mld
4) Pench-II 133.00 Mld
5) Pench-III 100.00 Mld
DISTRIBUTION
NETWORK
Appx.1700 K.M. of
length in 10 Water
Distribution Zones
of Nagpur City
3
MASTER BALANCING RESERVOIRES
At Seminary Hills
Capacity – 24.97 Ml
G.L. – 349.700 M
At Governor House
G.L. – 344.000 M
AT Sitabuldi Fort
G. L. - 334.300 M
PURE WATER DISTRIBUTION TRUNK MAINS
1200 MM TO 300 MM appx. 100 km
4
STORAGE RESERVOIRS
43 RESERVOIRS AT 31 LOCATIONS
TOTAL CAPACITY – 151.79 ml
CHALLENGES / KEY ISSUES

The NMC Water Sector is presently caught in a low level
equilibrium trap resulting in poor sustainability of the system as
depicted in following figure.
Low Level Equilibrium Trap
Low Willingness
Low Service Level
to Pay (WTP)
Low Level Low Tariff &

of Investment Cost Recovery
5
THE CHALLENGES ARE :-
Institutional Complexity :- Involvement of multiple agencies such as MJP / NIT /

MHADA / State Government resulting in lack of
clarity of roles & accountability.
Unequal Water Distribution.
High UFW / NRW :- Both commercial & physical losses.
Low Tariff & Cost Recovery.
Lack of Consumer Orientation.
Inadequate Network Coverage:- ( No Connectivity in localities Developing in

Fringe Areas, High Tanker Water Supply Cost )
Strengthening of Water Quality Monitoring Mechanism for the control of

various facets of water pollution in co-operation with reputed institutions /
Govt. agencies / NGO’s, so that the people specially poor people are not
affected.
Cont…
THE CHALLENGES ARE :-
Developing comprehensive O&M management systems based on preventive

maintenance & Prompt completion of repairs.
Strengthening of Water Billing & Collection System.

Lack of Professional & Managerial Capability.
Implementation of Energy Efficiency Measures based on Water & Energy Audit
Study Recommendations.
Introduction of Asset Management System :- Maximizing life & effectiveness
of existing asset, preventive
maintenance & timely
replacement of old assets.
Introduction of SCADA Systems for management of water quality / quantity in
WTP, Transmission & Distribution System.
Performance based Reward System for Staff.
Managing expectations.
6
VISION (2025)
Provision of universal 24x7 safe water supply in an
equitable, efficient and sustainable manner through
customer oriented and accountable service.
From Vicious to Virtuous Circle
Higher Level of Better & Improved

Investment Level of Services
Higher & Improved Higher WTP &

Resource Mobilization Willingness to Charge
IMPROVEMENT IN KEY PERFORMANCE INDICATORS

Key Performance India Reasonable World Best ? Nagpur Vision for
Indicators Average ? Objectives ? City ? 2011
Distribution network 85% 95% 100% 80% 95%

service coverage
Hours of supply per 6.6 Hrs / 24 Hrs / day 24 Hrs / day 2 – 3 Hrs 24 hrs / day
day day / day On pilot
basis
Quality of Water Boil before WHO Guidelines for Eg. European Drinking
drinking drinking water quality Water Directive
Unaccounted for 27% ? 20% 5% 50% 20%
Water
Staff per Thousand 17 5 – allowing for 2 5
Connections higher labour /
capital ratio in low
income country
Price to Average 0.2 ? 1 1.3 – allowing for long 0.5
Cost Ratio run marginal costs and
environmental costs.
Profitability (ROFA – - 25% ? 2% - beginning to 8% - recovering cost of
after realistic cover cost of capital capital
depreciation)
Bill Collection 75% ? 90% 97% 70% 95%
Efficiency
7
NEW WATER SECTOR MANAGEMENT
( Vision 2011 )
Enabling Agency – Delivery Agency Relationship
Enabling
Agency
Eg. Performance Eg. Participatory

agreements or evaluations, or regulatory
contracts committees with user
representation
Service Provider or Users

Manger
or
(Public or Private) Eg. Consumer surveys, customer Clients
charters, consultation exercises or &
service contracts
POTENTIAL CHANGE INITIATIVES

Nagpur Planned Organizational Structure
( Vision 2011 )
CITY OF NAGPUR
Contract Management Unit (CMU)
ASSETS UTILITY CONTRACT

USER
FORUM
STAFF
TO NAGPUR WATER
100%
SHARE Board of Directors
HOLDING
OPERATOR
CUSTOMERS
8
PROPOSED NEW POLICY FRAME WORK
( Vision 2011 )
y Adoption of Principles of Full Cost Recovery.

y Appropriately Targeted Subsidy to Urban Poor in
Transparent Manner.
y Autonomy for Tariff Fixation.
y Implementation of Internal Efficiency Improvements.
y Customer Satisfaction Focus.
STEPS TO ACHIEVE THE VISION

1. Paradigm Shifts
From To
Engineer Manager
Service Provider Service Facilitator
Consumer Customer
Supply Driven Demand Driven
Outcome Driven Task Driven
People Supervisor People & Talent Supervisor
Reactive Proactive
Cynicism Optimism
Cont…
9
2. Proposed New Measures for Water sector
that can deliver Improvements
A. COMMERCIAL SYSTEMS DEVELOPMENT :-
B. HUMAN RESOURCES MANAGEMENT :-
C. POLICY AND ORGANISATIONAL DEVELOPMENT :-
Cont…

A. COMMERCIAL SYSTEMS DEVELOPMENT :-
¾ Creating Separate Water and Sewerage Budgets and Balancing expenditure
with income each months.
¾ Commercial Accounting for Water & Sewerage Services.
¾ Effective use of Performance Indicators & Bench Marking.
¾ Asset Management Systems.
¾ Setting Water & Sewerage Tariffs at Sustainable Levels.
¾ Improvement in Customer Services by Measures such as…
i. Streamlining procedure for new connections & paying water charges bills.
ii. Maintaining an update customer data base after detailed survey of all
connections
¾ Reduce un-authorized water connections by suitable measures like
temporary amnesties for regularizing connections.
Cont…
10
B. HUMAN RESOURCES MANAGEMENT :-
¾ Management Development Programmes for senior and middle levels staff for their
capacity building.
¾ Develop & Implement Comprehensive Training Plans for all Staff based on detailed
training need analysis and developing attitude, skills and knowledge.
¾ Seek Partnerships with Appropriate Training Institutions.
¾ Attract & Retain Staff with the required skills to meet the organizational objectives.
¾ Increased delegation of duties & staff authority limits.
¾ Implement open staff appraisals.
¾ Increase the status of key posts such as staff dealing with O&M, customer services &
financial management
¾ Develop staff incentives including promotions on Merit & Bonus Schemes.
¾ Pilot change initiatives to bring about organization improvement – building and
encouraging team of different departments to work together
Cont…

C. POLICY AND ORGANISATIONAL DEVELOPMENT :-

¾ Agree specific objectives, strategic plans and policies for urban water
services over the coming 10 to 20 year from State Govt. and other
agencies.
¾ Complete the decentralization of responsibilities.
¾ Improve the autonomy of the ‘service provider’.
¾ Undertaking organizational restructuring.
¾ Establishing clear ‘ service provider’ and ‘enabling agency’ roles.
¾ Enabling legislation for Public Private Partnerships.
¾ Developing new performance agreements between service providers
and enabling agencies
11
REFORMS INITIATED
1. Infrastructural Improvement
Framing Strategy for Private participation in Repairs &
Reform – ( i ) Maintenance of Water Distribution Network through
annual contracts.
Action by February 2003 ( action completed )
Investment About Rs. 10/- Lacs per year per Zone
Savings /
Performance Guarantee ensured.
Benefits
Reorientation of working of 10 zones for water
Reform –( ii ) distribution with respect to the ESR command area.
Action by August 2003 ( action completed )

Investment Nil
Responsibility & accountability in service delivery with
Savings /
respect to distribution of water and recovery of water
Benefits charges is fixed. Cont…
REFORMS INITIATED
1. Infrastructural Improvement
Framing Strategy for Private participation in Repairs &

Reform – ( iii ) Maintenance of Borewells including Comprehensive
Preventive Maintenance
Action by January 2004 ( action completed )
Investment About Rs. 26 /- Lacs per year for 10 zones.
Responsibility & accountability in service delivery with

Savings / respect to Repairs & Maintenance of Borewells is fixed.
Benefits Preventive Maintenance has improved the service of hand
pumps of borewells reducing frequent failures.
12
REFORMS INITIATED
2. Water Quality Improvement
Reform – ( iv ) Use of PAC as coagulant in place of Alum
Action by 2002 - 2003 ( action completed )

Investment About Rs. /- Lacs per year.
Savings / Improvement in quality of treated water, efficiency of

Benefits filtration and better House keeping.
Use of vacuum chlorinators in place of gravity

Reform – ( v ) chlorinators
Action by 2003 - 2004 ( action completed )
Investment About Rs. /- Lacs per year.
Savings / Improvement in controlled dosing, reduction in excess

Benefits use, better quality of water.
Cont…
REFORMS INITIATED
2. Water Quality Improvement
Use of Electrochlorinators for Booster Chlorination at

Reform – ( vi ) ESR
Action by March 2006 ( 70% work completed )
Investment about Rs.140 /- Lacs Recurring expenditure

Investment about Rs 26 /- lacs per year.
Savings / Minimum Residual chlorine as per norms is maintained

Benefits in water at consumer end improving the service level.
13
REFORMS INITIATED
3. Improvement to Distribution Network
Improvement to Distribution in Makardhokada area Katol
Reform – ( vii ) Road
Action by 2004-2005 ( action completed )
Investment Rs.90/- Lacs
Savings / Water supply is improved in terms of quantity &
Benefits pressure, improving the service level.
Improvement to Distribution in Surendragadh area High

Reform – ( viii ) Land drive Road
Action by Phase - I completed Phase – II by 2006
Investment Rs.275 /- Lacs in two phases ( 135+140)
Savings /
Improvement in service level.
Benefits
Cont…
REFORMS INITIATED
Improvement to Water Distribution System for North
Reform – ( ix ) Nagpur
Action by 2006 ( Work in Progress )
Savings /
Benefits
Reform – ( x ) Improvement in Water Supply to Nandanvan ESR.

Investment Rs.47 /- Lacs
Savings /
Benefits
Cont…
14
REFORMS INITIATED
Expansion / Upgradation of Water Distribution Network of

Reform – ( xi ) different E.S.R.s in Nagpur City.
Action by 2007 ( Phase - I Work in Progress )
Rs.440/- Lacs ( Phase I Rs 110 /- lacs & Phase II Rs 330 /-

Investment lacs)
To make available Primary Network of Main Lines to

Savings /
facilitate connectivity to NIT layouts under regularization
Benefits scheme of un-authorized Layouts.
Cont…
REFORMS INITIATED
Reform – ( xii ) Water Supply Scheme for Wadi Tekadi

Savings / Improvement in service level.
Benefits
Improvement to distribution system of Dabha ESR and

Reform – ( xiii ) adjoining area
Action by March 2007

Savings / Improvement in service level.
Benefits
15
REFORMS INITIATED
4. Water Audit, Energy Audit & Implementation
of recommendations of Audit Reports.
Reform – ( xiv ) Conducting water Audit through consultant

Investment about Rs.45/- Lacs ( 75% grant in aid by govt. of
Investment Maharashtra)
Savings / Identification of real + commercial water losses in the
Benefits system and measures to be taken.
Installation of Flow Meters to measure Raw water, Treated

Reform – ( xv ) water and Water actually distributed.
Action by 2006 - 2007 ( Work in Progress )
Investment about Rs.202/- Lacs ( Phase I Rs 32 /- lacs &
Investment Phase II Rs 170 /- lacs)
Savings / Annual saving of Rs. 165 lacs in Raw water charges
Benefits payment to State Irrigation Department.
Cont…
REFORMS INITIATED
Laying raw water main from Pench Reservoir to

Reform – ( xvi ) Mahadula Headworks to reduce raw water
losses through canal.
Action by 2009
Saving of water – Approx. 230 mld saving in raw water cost

Savings /
– Rs. 874 lacs / year. More water availability for Agriculture
Benefits and drinking water reservation.
Cont…
16
REFORMS INITIATED
Rehabilitation of old pumping main from old Gorewada

Reform – ( xvii ) Pumping Station & Water Supply Scheme to extend water
supply to area to the North of Gorewada Village
Phase – I & II by Year 2007 Rs. 124.2 lacs ,

Action by
Phase – III by year 2008 Rs. 177.8
Rs.302 /- Lacs in three phases

Investment
( 14.5 + 110.7 + 177.8 )
Savings /
Replacement of old assets.
Benefits
Cont…
REFORMS INITIATED
Laying of pumping main for diversion of Pench-I W.T.P. water to
Reform – ( xviii ) Govt. House GSR
Action by 2007
Investment Rs.423.72 /- Lacs
Saving of electric charges due to reduction in pumping head and
Savings /
availability of water at Raj Bhavan GSR & achieving equitable
Benefits distribution to Narth & South Nagpur.
Extension of parallel pipe line of Kanhan Pumping Main from

Reform – ( xix ) Automotive Sq. Kamptee Road to Subhan Nagar ESR
Action by 2007
Investment Rs.494.9.72 /- Lacs
Savings / Diversion of water from Kanhan Water works to achieve
Benefits equitable distribution to East & part of Central Nagpur.
Cont…
17
REFORMS INITIATED
Renovation of civil structures including raw water channel flash mixer,
Reform – ( xx ) clariflloculators & filter units at Pench-I treatment plant.
Action by 2007
Savings / Increasing efficiency of treatment plant, Reduction in wastage of

Benefits water.
Replacement of pumping machinery with online monitoring at

Reform – ( xxi ) Pench-I pure water pumping station.
Action by 2007
Savings / Reduction in energy bill. Replacement of old Assets.
Benefits
Cont…
REFORMS INITIATED
Up gradation of pumps & on line monitoring in Pench Phase-II

Reform – ( xxii )
Action by 2007

Benefits
Reform – ( xxiii ) Up gradation of pumps in Pench Phase-III Stage-I
Action by 2007
Investment Rs. 25 /- Lacs

Benefits
Cont…
18
REFORMS INITIATED
Replacement of raw water pumping machinery with CORRO-
Reform – ( xxiv ) COAT Application and on line monitoring in Pench-I Mahadula
Action by 2007
Savings /
Reduction in energy bill. Replacement of old Assets.
Benefits
Replacement of raw water pumping machinery with CORRO-
Reform – ( xxv ) COAT Application and on line monitoring in Pench-II Mahadula
Action by 2007

Benefits
Cont…
REFORMS INITIATED
Replacement of pumping machinery with CORRO-COAT
Reform – ( xxvi ) Application and on line monitoring
Action by 2007

Benefits
Replacement of pumping machinery with CORRO-COAT on -
Reform – ( xxvii ) line monitoring at Kanhan Water Works
Action by 2007

Benefits
Cont…
19
REFORMS INITIATED
Construction of additional gates and repairs to Godbole Gates
Reform – ( xxviii ) at Gorewada Tank.
Action by March 2007
Savings / Reduction in water losses, strengthening of old Assets.

Benefits
Reform – ( xxix ) Policy for Water Supply to Slums.
Action by 2007

Benefits
REFORMS INITIATED
Policy of Water Supply to Slum
a) Get away with stand post.
Reform (xxx ) b) Individual connections.

c) Assure Water Supply @ 70 LPCD
d) Charge under property tax to reduce establishment

expenses.
Action By March, 2008
Investment Rs. 1000 /- lacs.
Savings / Reduction in UFW, recovery of user charges

Benefits
20
REFORMS INITIATED
Reducing UFW in water supply schemes by 25 %.

i) Strengthening the active leak control program
Reform (xxxi ) ii) Replacement of old / deteriorated pipelines.
iii) Performance based contracts with bench mark for each
zone, based on water audit study.
Action By 2009
Investment Expected Rs. 4000 to 5000 lacs (details are under process)
Savings / Strengthening of water supply services.

Benefits
REFORMS INITIATED
5. Strengthening and Modernisation of
Kanhan Water Treatment Plant
(1.)Construction of New Treatment Plant of 75 MLD
capacity. (2 ). Rehabilitation of old Pure Water Sump at
Reform – ( xxxii ) Kanhan water Treatment Plant. (3 ) Construction of
Retaining Wall at Kanhan Head Works
Action by 2009
Savings / Benefits Strengthening, Replacement of old Assets.
21
REFORMS INITIATED
6. A Journey towards 24 x 7
01 Provision of 24X7 Water Supply in Selected Zone ( Dharampeth ) on pilot
basis
i) Maintenance of the system. ii) Read bulk meter. iii) Locate
& rectify the leaks to reduce losses. iv) Prepare water balance
for zone and sub zone. V) Meet performance target on losses.
02 Metering, Billing & Collection
Reform (xxxiii ) i) 100% customer metering (supply / install / maintain / replace the
faulty meter) ii) Read customer meters and bill customers.
iii) Obtain payment details from NMC. Iv) Meet performance
target on billing.
03 Customer Service Management
i ) Resolve customer issues. ii) Connect new customers. iii) Meet
performance target on service.
Action By 2007 to 2011
Investment Expected 350 lacs (details are under process)
Savings / Services upto optimum Consumer satisfaction
Benefits
REFORMS INITIATED
7. Privatization of sluice valve operation..
Operation of sluice valves at ESR / GSR & distribution

Reform – ( xxxiv )
areas in 10 zones
Action by March 2006 - 2007
Savings / Improvement in Consumer Service.

Benefits
22
REFORMS INITIATED
8. Water Billing & Recovery System Improvement
Making arrangement for spot Billing to the consumers
availing municipal water supply in various zones of
Reform – ( xxxv )
Water Works Department of Nagpur Municipal
Corporation
Action by March 2006 - 2007
Savings / Improvement in Consumer Service.

Benefits
REFORMS INITIATED
9. Revision of Water Rate Bye-Laws
Categorization of Water tariff structure based on use
Reform – ( xxxv ) water, Incorporating stringent provision against
unauthorized use of water
Action by 2006-2007 ( Subject to policy Decision
Investment NA
Savings / Water Supply On No-loss No-Profit.
Benefits
23
CITY CEVELOPMENT PLAN FOR NAGPUR
01] Vision for the City of Nagpur.
Vision for the city of Nagpur is to enhance health and quality of life for the
citizens in Nagpur city by providing them basic civic amenities at
affordable price.
02] Vision for Water sector / services .
To provide continuous 24X7 potable water supply to all the citizens of
Nagpur city at sustainable basis and at affordable cost.
To enhance the standard of service delivery and developing a complete
transparent administration by taking a consumers into confidence.
03] SWOT Analysis
Strengths :
i) Water availability
ii) Availability of master plan
iii) Availability of primary data.
iv) Availability of qualified Engineers.
v) Supportive top management.
Cont…

Weaknesses :
i) High NRW I.e. Non-revenue water.
ii) Overlapping roles of different authorities.
iii) Inequitable water distribution.
iv) Poor service delivery.
v) Poor customer relation management.
vi) Inadequate water billing and recovery system.
vii) Unwillingness to charge.
viii) Inappropriate targets subsidies in water tariff.
ix) Lack of professional and managerial capacity.
x) Gaps in Service Delivery- Water.

Intermittent ,Inequitable, Inefficient
High NRW: 50% or more, Poor metering
Inadequate services to the poor
Contamination in distribution
Low Pressure at tail end

Cont…
24
Opportunity :
i) Scope for PPP : I.e. public private partnership to rope input investments and expertise for
carrying out internal efficiency improvement.
ii) Further simplification of existing procedures for facilitating entry of more and more
consumers in meter net.
iii) Bench marking for different activities.
iv) Performance based service contracts
v) Designing rational water tariff
Threats :
i) Increasing water thefts and illegal water connections.
ii) Recovery of water charges from slum localities.
iii) Political interference.
iv) High costs on tanker water supply.
v) Absence of personal and carrier development opportunities for Municipal staff, hence low
motivation levels.
Main Limitations :
i) Paucity of funds to implement measures towards internal efficiency improvements.
ii) Approval of proposed new tariff structure by the General Body of Municipal Corporation.
THANK YOU
25
(PENCH PROJECT CELL)
MASTER PLAN OF
WATER SUPPLY FOR
NAGPUR CITY
Salient features of the Nagpur City
• It is a 300 years old city.

• Second Capital of Maharashtra State.
• It is called as “Orange City.”
• It is the second Greenest City and Pollution free.
• Area of 217.56 Sq. Kms.
• Population of the City is 23.50 Lakhs (2005)
1
Potentials of Nagpur City
• Well connected with road, rail and air.

• Potential of Agro – foresting zone.
• Important Urban centre in Central India.
• Largest trading hub of Central India.
• Kalamna Market Yard (Biggest Grain Market in Asia).
• Butibori Industrial Estate.
• Emerging as Educational Hub.
• Also emerging as Information Technology Centre.
Present Status of Water Supply

Treated water
Sr. Source of Water Demand
supplied from
No. Supply (in MLD)
WTP (in MLD)
1 Kanhan 108 --
2 Pench – I 113 --
3 Pench – II 133 --
4 Pench – III 100 --
5 Old Gorewada 16 --
Total 470 489
2
Deficit Aggravates, Why?
• Course of Kanhan River changes frequently.

• Very high Turbidity.
• Clogging of Filters.
• Very old Pumping Machinery at Kanhan WTP.
• Pench Dam water is transported through Right Bank
Canal to Raw Water Pumping Station at Mahadulla.
• If canal closure exceeds 7 days water level in
Gorewada Lake depletes so much so that there is
deficit of Raw water at Pench WTPs.
Water stress due to Population growth
Sr. Population in Water Demand at

Year
No. Lakhs. WTP (in MLD)
1 2005 23.50 489
2 2011 28.30 532
3 2021 36.90 709
4 2031 47.50 934
3
Water Demand Vs Supply up to 2031
Net surplus
Deman Surplus/Defi
/deficit over
d Supply cit over
existing +
Year (Treate (As on Future Planning Existing
future
d 2004) supply (+/-
(+/-)
planning
water) Mld
supply
113(Pench-
113(Pench-IV
2011 532 470 (-)62 +51
additional)
113(Pench-
113(Pench-IV)
2021 709 470 + (-)239 +49
175(Rahari-
175(Rahari-1)
113(Pench-
113(Pench-IV)
+175(Rahari-
+175(Rahari-
2031 934 470 I) (-)464 (+)1
+175(Rahari-
+175(Rahari-
II)
Water Demand & Supply

(Treated Water @ WTP)
1200
1000
Water Quantity
800
Ra ha r i- II
(mld)
600 must be
c omple t e d
Ra ha r i-I
400 must be
by 2026
P e nc h- IVshould
st a r t imme dia t ly c omple t e d
200 by 2017
0
2004 2011 2021 2031
Demand Within 488.5 531.62 709.18 933.74

NMC limits
Supply 470.00 657.98 827.76 997.55
Year
Demand Within Supply
NMC limits
• So there is urgent need to take up Pench – IV

scheme to fulfill water demand of 2011.
4
Components of Pench – IV Scheme
Amount
Part Particulars
(in Crores)
Transportation of water
I 162.62
through pipeline
WTP, Pumping Machinery and
II 58.95
Pumping Main
III Feeder Mains & ESRs. 86.39
Proposed and upgradation of
IV 114.35
existing system
Total 422.31
Present Status of Pench - IV
• Pench – IV, Part – I has been submitted to the State

Govt. for Administrative Approval with following
financial pattern
¾ Estimated Cost of the Scheme – Rs.
Rs. 162.62 Crores.
¾ Grant in Aid (23.33%) – Rs.
Rs. 37.93 Crores.
¾ Loan (Bank/Bonds/Others 76.67%) – Rs.
Rs. 124.69 Crores.
• EoI has been called to carryout the work on BOOT.
• Pench – IV Part II & III DPRs are ready.
• Pench – IV part IV DPR is under preparation.
5
Augmentation Schemes beyond 2011
Estimated
Sr. Capacity (in cost
Scheme
No. MLD)
(in Crores)
1 Rahari Barrage – 350 975.64

WTP, Pumping (1997)
Station, ESRs,
Distribution System
2 Kochi Barrage 531 > 1000
Map showing resource options
6
Vision by 2011
• Save water losses due to seepage in cracks and

crevices of the open canal.
• Save water costs due to evaporation.
• Irrigation Dept. should get enough time for repairs
to canal.
• Augment City Water Supply by 113 MLD to make it
deficit free by the year 2011.
• Water for every citizen by 2011.
THANX…!
7
ANNEXURE B: CAPACITY BUILDING SESSION FOR BUSINESS

GROUPS AND INDUSTRY ASSOCIATIONS

Agenda: Capacity building workshop for business groups and industry associations in Nagpur for city
vision and mission preparation exercise.
Attendees: Representatives of business groups and industry associations such as Vidarbha Industries
Association, Vidarbha Association of Software Exporters, Hardware Dealers Association, Lambent
Technologies and Baidyanath and the CRISIL Infrastructure Advisory Team
Time: 5 p.m.
The workshop began with the Municipal Commissioner (MC) Municipal Commissioner making a
presentation on the objectives of JNNURM and a description of the various stages of preparing the
CDP for Nagpur city. This was followed by a question and answer session.
QUESTION & ANSWER SESSION
Q: How frequently can we meet for discussing the Vision? We need a print out of the presentation?
MC: The CDP preparation will be spread over three months starting from the middle of January.
Q: We should become the first the city to get funds from the Central Government. We need to think
collectively to formulate the CDP for Nagpur. It is our foremost responsibility of all Nagpurians to
contribute to this process to realize our dream. We, the industry group, need to brainstorm on this
issue. We need to distribute the sector amongst ourselves.
MC: I need to clarify that this is not our plan. This is your plan. Actual development can happen only
if income levels in the city increase and employment opportunities are created in the city. All of you
have to play a very important role in the growth of the city.
Q. This is a difficult process. It is question of comprehensive assessment of the city. It is a question

how to increase the GDP and the per capita income of the city. We need to have weekly meetings to
decide on the issues.
Q. The process seems to be aiming to reduce the role of the government in the development process.
MC: The first stage of process is to formulating the vision of the city. Then we can deliberate on the
action plan subsequently.
Q: Is there a limit on the vision I can have for the city? Will the central government allow our dream
to be realized?
MC: The success of the programme is not limited by the central government. It is for us to visualize
the plan for our city and formulate a strategy to realize it.
Q. Cluster based approach needs to be incorporated in the visioning process.
Q: There should be will from the government agencies to implement the plan. The visioning process
should address the problems in the formulating of the vision. There needs to be collective will to
realize the vision.
Q. Health sector of Nagpur provide services for the states of Chattisgarh and other adjoining states.
This needs to be further promoted. Are there plans to earmark land for health sector?
MC: We can plan for services like health and IT. We can certainly do that.
Q: We need to focus on two–three sectors in the era of globalization and develop a competitive
advantage.
MC: We will plan the infrastructure requirements according to the visioning exercise. Also we need to
ensure the vision is marketable.
Q: We need to health services to the citizens of Nagpur. Services like checking for AIDS, TB,
diabetes, and blood pressure should be easily available for the local people. There is a need for
emergency medical facilities - say 10 ambulances at different locations in the city providing
emergency medical care.
ANNEXURE C: CAPACITY BUILDING SESSION FOR CLUBS AND

NGOS
Agenda: Orientation meeting with the stakeholders (Rotary clubs, NGOs etc.)
Date: 21st January 2006
Attendees: 30 approximately representing various clubs and NGOs
Time and venue: 12 noon, NMC meeting hall
Presentation by Municipal Commissioner
The workshop began with a presentation by Municipal Commissioner Lokesh Chandra. He began by
first outlining the objectives of the Jawaharlal Nehru Urban Renewal Mission. The difference between
JNNURM and other urban development programmes in the past is the integrated approach to urban
development. More importantly it is citizen’s plan for the city and not Nagpur Municipal
Corporation’s plan. JNNURM has provided the citizens of Nagpur to present their own needs. The
purpose of this workshop and those planned in the coming weeks to discuss and brainstorm. It is
important to base your vision for Nagpur city on realistic needs, strengths and weakness of the city. It
is not just about roads or any one aspect of urban infrastructure or life but about meeting the economic
and social development of the people.
The Mission’s objective is to make the city self-sufficient. Eventually it will be the responsibility of
the city to pay for the operation and maintenance of the assets created out of the funds from
JNNURM. Good urban governance is a critical component of the Mission. We need to make our cities
citizen friendly, equitable, investment friendly and bankable. We need to market our cities. This is the
first time that we have been given an opportunity to speak up.
Stakeholder Comments
Stakeholder 1: Various agencies and NMC officials have initiated different programs. We need to call
review meetings of past projects and consultants.
Stakeholder: Is there any provision of setting up a monitoring committee for this project?
Stakeholder 2: People’s participation is important. It should be people’s decision and government’s

participation. We need to have mutual trust and transparency. How we create that, is the most critical
issue. We need to concentrate on middle and poor class people. We need to upgrade our municipal
schools.
Stakeholder 3: Urban poor need to be at the centre of planning. There cannot be any conflict in this
area. We need to prioritise beyond individual preferences.
Stakeholder 4: Nagpur can be a gateway to central India tourism. Nagpur should be made the garden
city of India.
Stakeholder 5: It is time that we start preparing the next development plan
Stakeholder 6: Ring road network is critical in the long run. Separate lanes for pedestrians and cyclists
are required. Hawking zones are required in all areas. Existing markets need to be developed.
Education must be made a priority. Standards need to be revised. Rivers need to be conserved.
Stakeholder 7: Is it possible to think 10 years from now? Technology is moving so fast. Will we really
need so many roads? Inputs should be sought from experts for a more realistic planning and visioning
exercise. Should we concentrate only on those areas, which concern the common people? Do we
really need development? The good things about Nagpur – its peace, greenery etc. need to be
preserved. Roads constructed under IRDP have buried the utility lines underneath. About Rs.300
crores needed to rationalise those lines.
ANNEXURE D: CAPACITY BUILDING SESSION FOR

REPRESENTATIVES OF PRESS AND ELECTRONIC MEDIA

Agenda: Information session on JNNURM and CDP preparation process.
Attendees: Representatives of the press and electronic media
Time: 5 p.m.
Municipal Commissioner (MC) Lokesh Chandra first outlined the objectives of JNNURM. He
requested the media representatives to propagate the message about the CDP process amongst its
viewers and readers. He also gave them the email id ([email protected]) for receiving
suggestions and inputs from the local people. The media has been asked to publicise this email id and
urge the citizens of Nagpur to respond to the following questions:
1. What do I like about Nagpur?

2. What do I dislike about Nagpur?
3. I dream about Nagpur as…
Question & Answer Session
Q. In the development of the city we should not forget the heritage of the city.
MC: NURM process also includes the preservation of the cultural sites.
Q: What has been the status of the MONORAIL in the Nagpur?

MC: We need to plan for the future. The need for MRTS has to be envisaged today. If we plan today,
then in five years or so we shall be ready for having the
Q: What is the potential for IT in Nagpur? CM has said Pune is lagging behind because oz of poor
roads.
MC: Satyam already has taken 100 acres of land in the SEZ area. With Satyam, we have made a
beginning and slowly we shall see more IT investments. Also, now Nagpur has got an international
airport and we can market our city as a destination for health tourism.
Q: CDP for Nagpur does it also have plans for increasing the municipal limits of the city.
The CDP preparation will also look into the requirements of the fringe areas of Nagpur city.
Q: Can the local body have a power generation plant of its own under NURM?
NURM does not include power plants. We can lower our energy consumption by having our own
waste energy plant.
Q. Who is the consultant appointed for CDP?

MC. CRISIL has been appointed as consultants.
Q. Which are the stakeholders, which have been consulted so far?

NGOs, clubs, business groups and industry associations and other government departments like
MSRTC, MSEB etc.
Q. You have not included politicians in the process

We will have separate information session for them.
Q: Which are the other Cities in Maharashtra included under NURM?

Mumbai, Pune, Nasik and Nanded.
Q. What role does NIT have to play?

NIT inputs will be sought in the formulation of City Development Plan.
ANNEXURE E: DISCUSSION WITH IDENTIFIED INDIVIDUAL

STAKEHOLDERS
Agenda for the discussions:
The objective of meeting the stakeholders in Nagpur during the three-week period from 17th January –
4th February 2006 was multifold. Firstly, it was to inform the stakeholders about the concept of City
Development Plan as a part of JNNURM. Secondly, it was to update them on the discussions and
outcomes of Workshop held with NMC officials on 17th February 2006. Thirdly, it was to seek their
ideas and perceptions regarding Nagpur. The areas of discussion included strengths and weaknesses
of Nagpur, their vision for Nagpur and what should the city focus on, to achieve that vision.
The list of stakeholders was prepared so as to ensure balanced coverage of all the focus areas of a city
development plan.
Stakeholder 1
Given the stakeholder’s current profession/business/interest, the focus area of discussion was land use
and town planning.
Stakeholder’s comments
There are various issues with the current level and type of development in the city. The FSI permitted
by the development plan has not been consumed completely in the developed areas, so there is scope
for more development even in the existing developed parts of the city. The amount of open spaces
developed in the city is inadequate.
The Development Plan sanctioning, revision and re-sanction process takes up so much time that the
relevance of the plan is lost. By the time, it gets the approval; the land has already been occupied by
un-authorized layouts, which eventually get regularized. Hence the development plan, its vision and
objectives lose their meaning. Enforcement of development plan, with respect the prevention,
demolition and regularization of unauthorized layouts needs to be strengthened.
Key strengths of the city are excellent road and rail connectivity, ample land availability and well
developed roads. A key area of weakness if that demography is getting skewed towards old – hence
becoming a pensioner’s city. Opportunities for Nagpur include Multimodal International Transport
Hub Airport of Nagpur (MIHAN).
Vision for the city is that it should become the national capital.
Areas of improvement are that town planners and city engineers should co-ordinate with each other
rather than interfere in each other’s work. Also, NMC and NIT should have a common face for public,
for which, backend co-ordination needs to be strengthened with information technology.
The quality of municipal services varies across areas within the city. Core municipal services like
water, sanitation etc. are good within the ring road area. Certain pockets are bad especially because of
unauthorised layouts and hence lack of planning. Overall, both social and physical infrastructure in
the city are good but more CBDs (central business districts) are needed in the city peripheral areas to
have a balanced growth
Stakeholder 2
Given the stake holder’s current profession/business/interest, the focus area of discussion was
tourism.
MTDC has developed several nature related tourist spots around Nagpur including hydro- power
project sites, forests, and dams. In Nagpur, we have a tourist reception centre with single-window
system. A grand zoo is also expected to come up in the city and a transport hub is being developed at
Wardha road.
My vision for the city is that Nagpur city should become a highly modern city like Singapore. Airport
expansion must be done for attracting more tourists to the city.
Stakeholder 3
Given the stakeholder’s current profession/business/interest, the focus area of discussion was
environment.
Nagpur has emerged out of forestland and hence neutralizes the high development activity and
pollution levels in rest of Maharashtra. The pollution levels are increasing as the vehicular population
is increasing fast. There are also acute problems of air pollution in old city areas and around the
thermal plants. Old industrial units do not have the adequate pollution control mechanisms. Mining
activities also add to the pollution levels. Thus, common effluent plants need to be developed for the
industries.
River action plan for Nag and Pili river was prepared long back by NEERI. It had also organized a
workshop for lake conservation in Nagpur in 2004.
My vision for the city is that development should be done so as to promote peace, prosperity and
togetherness, paving way for clean and green Nagpur.
The strengths of the city are space availability, central location, availability of fertile land and
excellent education facilities. The main areas of weakness are lack of public transport, lack of good
attitude in the citizens and a weak service concept. The amount of open spaces is not in line with the
expanse of the city. This should be increased. The sewage system is not well planned, and leads to
choking of drains. There is also lack of adequate treatment facilities.
Stakeholder 4
environment.
The key strengths of the city are its greenery, educational facilities and peacefulness. The pollution
levels are also tolerable. The main areas of weakness are excessive horizontal expansion without
developing the existing land in the city core. There is also lack of public transport, employment
opportunities due to low economic/industrial growth.
In terms of municipal services, the water supply is good, sewerage system is all right, but electricity
shortages are a problem. As far as drainage is concerned, there is repeated choking and flooding in
certain areas and needs improvement.
Stakeholder 5
environment.
The main areas of strength for Nagpur are its location, sustainable development, as both business and
people are coming to the city at a similar rate. There seem to be some good signs for expansion.
The weak areas are that the municipal services are much below citizen’s requirement and need a
revamp. In fact, they are getting worse with time. The street sweeping services are not good. Also, the
service quality is not in line with the taxes. Especially, the property tax levels are very high.
Stakeholder 6
Given the stakeholder’s current profession/business/interest, the focus areas of discussion were
culture and heritage.
The Central museum in Nagpur is owned and managed by the state government. As far as heritage
structures are concerned, there is a list of about 200 buildings marked as ‘heritage building’. These are
those buildings, which are 50 years old or even older than that have a historical, documentary
(university) or treasure significance (museum). But often, there are vested interests in listing of
heritage buildings.
City’s weak area is lack of funds for conservation of museum and other buildings, as compared to
other states. More focus is needed on maintenance of lakes and gardens. There should be focus on
objects of conservation rather than structures/ buildings holding/keeping them.
NMC must pressurize the state government for funds for conservations. These can also be sought
from the city’s rich people and industrialists.
Stakeholder 7
tourism.
Stake holder’s comments
City lacks the right culture and attitude for development. There is lack of courage in government
officials to take strong and big steps. We need to start dreaming big now. The political environment in
Nagpur is quite unfavourable for rapid development.
The positives for the city are congestion-free roads and its great connectivity and central location.
Nagpur’s future would be determined by three sectors – tourism, industries and trading. 1988 was the
year of economic and industrial upsurge. There was power surplus situation in Maharashtra. Later in
1992-93, there were various labour issues, union problems etc. Now there is a need for some big
industries that can attract other allied industries and generate employment.
For that we need better flight connectivity. International flight connectivity, especially to cities like
Singapore would place Nagpur on the international map.
MIHAN is creating a wave of development. Its anticipation itself is leading to development and
market activities.
Hotels here as compared to other cities are very flexible. They can act as cheaper training or
conference centres as compared to cities like Mumbai and Delhi. Infrastructure is not a constraint for
the city.
My vision for Nagpur is that it should become and IT and industrial hub. But for that, we need future
oriented planning. We also need to make provision for increased expansion and density. NMC needs
to become citizen oriented. We need clear policies and faster processing of applications.
Stakeholder 8
Given the stakeholder’s current profession/business/interest, the focus area of discussion was local
economy.
The city can become a cargo hub, but there is lack of political will and vision for the same. As a
developer I feel that development control rules are not practical and height control rules are too
stringent. The plot sizes are too small and hence adequate parking facilities cannot be provided in
small plots.
Nagpur’s strengths are cosmopolitan and yet peaceful atmosphere. The road and rail connectivity is
great but there is need for better flight connectivity. City’s weaknesses are its politicians, who don’t
have any vision. They have no concern for city development. Labour problems are not resolved,
instead aggravated by them. Materials and labour are not a constraint; they are readily available
Load shedding can become an economic constraint. Forests and mines are critical part of the city; they
should be taken care of. NMC has very high tax rates for rented properties. There is simply no logic
for such policies. Such things prevent big corporates from coming into the city.
Planning needs to be dome at two levels - macro and micro. Subsidies and exemptions need to be
given to invite IT companies. Land should be developed in alignment with economic development
and transport planning. Planning for existing and new areas need to be separated as their needs and
concerns are very different. We also need to decide clearly the pattern of development for Nagpur –
whether vertical or horizontal development and prepare the details of plans accordingly. NMC/ NIT
should also define building norms in accordance with plot size or density and once the norms are
defined they should be properly adhered to.
Stakeholder 9
Given the stakeholder’s current profession/business/interest, the focus areas of discussion were land
use and planning.
Strengths of the city are availability of land, especially the unutilized government land. The roads are
good, local parks have been maintained well. There is lots of forest area. The city has a lot of
intelligentsia in the form of retired professionals and IAS officers settled here.
Key problems are lack of public transport, concern for urban design, poor core infrastructure and
numerous un-authorized layouts. There is lack of planning for shopping streets and mixed land use
provision.
Priority should be given to authorised layouts while providing basic infrastructure. We need to retain
the green spaces. NMC, NIT, power boards etc., all the service providers should have a common
citizen interface. Planning of satellite towns like Kamptee should be as good as the core city. Better
transport planning is needed in new areas. Citizens must be involved in the planning process.
My vision for Nagpur is that it should be known as a garden city.
Stakeholder 11
tourism.
Ever since Nagpur has become a part of Maharashtra, it has been a neglected city. Local politicians
only have vested interest.
City’s strengths are its roads, excellent places to stay and eat.
But tourism is not developing to its true potential. Some of the reasons being. Local tourist guides are
not there. The key government organization for development of tourism, MTDC, has only 12 crores
allocated for the entire state, most of which is spent in western region of the state and promotion of
their own resorts. They don’t really have concern for tourism in general.
Public transport is an area of concern in the city. People are forced to own private vehicles. People
who own large spaces of land (e.g. PKV) are not ready to develop them, and hence they are lying
vacant unnecessarily. NIT has maintained the green spaces relatively better as compared to NMC.
Nagpur should become the ‘Gateway to central India’ or ‘Gateway to the tiger country’. Airport for
international flights should also be encouraged.
Stakeholder 13
environment.
Nagpur nature conservation society is an NGO working with students for creating environmental
awareness. It mainly deals with solid waste management.
In Nagpur, there is a problems are choked drains. Actually, there is no need of drains in the city, as
there is a natural drainage pattern. If they are constructed and not maintained properly, they breed
mosquitoes.
Rain water harvesting needs to be encouraged. All land has concrete or tar, so there is not much scope
for seepage. There is also need to create local soak pits.
Maintenance of parks also needs to be taken seriously. There is lack of planning for open spaces in
Nagpur. A proposal has been floated to convert Ambazari lake and surrounding area into a bird
sanctuary.
My vision for the city is - ‘Nagpur as gateway to eco-tourism” and become an example for other cities
in environmental sensitivity. More consultation should be done for development plans. Co-ordination
needed between plantation, electricity and telecom agencies is critical for the sake of keeping good
roads in good condition.
Stakeholder 14
Given the stakeholder’s current profession/business/interest, the focus area of discussion was culture
and heritage.
Nagpur was known as city of lakes and gardens in the 18th century. It is famous for three things -
oranges, RSS and diksha bhoomi.
It is important for citizens to know their past, their city’s history. More than 200 building have been
listed as heritage properties. They should either be preserved or uplifted in such a way that people are
able to see and appreciate them. For this coordination between heritage committee, NMC and NIT is
needed. Approval should be taken from heritage committee before giving the building permission and
not past facto. Building norms around heritage structures must be controlled, especially in terms of
height, minimum distance between structures etc.
City centre should have museum, which describes everything about the city. Trees for roadside
plantation need to be chosen carefully. I would like Nagpur to continue to be known as the ‘Orange
city’. Roadside plantations of orange trees should be done.
Stakeholder 15
Given the stakeholder’s current profession/business/interest, the focus areas of discussion were health
and economy.
Business activities have been growing but infrastructure has not been growing accordingly. The basic
municipal infrastructure is in place, water supply services are satisfactory.
The key strengths of the city are its roads, greenery, cleanliness and an overall liveability. But
sustainability of the city is a question. Numerous professional education institutions also there in
Nagpur, but none of these are top ranking institutes as per national standards.
There is no clarity about the aspect of responsibility. There is need for a system to ensure quick
processing of grievances. The main areas of weakness are the on-going power crisis and poor public
transport. Power crisis would be a limitation for everyone, especially economic development. With
respect to public transport, reliability is critical. Besides this, there is also scarcity of professionally
qualified people and the work attitude not up to the mark. As big corporate houses are eyeing Nagpur,
we need more professionalism.
IT companies are already looking for spaces outside Bangalore and Hyderabad. When they consider
Nagpur, they’ll look out for basic facilities like power supply.
Medical Infrastructure: Nagpur has a huge potential to be developed as a regional medical hub. It
would be able to cater to a population of 40 lakhs in central India. There are not many quality health
care facilities available in the city. Corporate houses like Wockhardt have already set up a facility in
the city. CARE is also expected to set up shop soon. Corporate should set up facilities themselves,
rather than following the franchise model, to ensure quality services. There are lots of private doctors,
nursing homes available in the city.
City being small in size and smooth traffic situation, excellent emergency care is possible, unlike
bigger metros. Air connectivity is also critical for medical facilities. Road network with neighbouring
states need to be developed better.
Stakeholder 16
Given the stakeholder’s current profession/business/interest, the focus areas of discussion were
sectors of local economic development, long term planning for traffic and transportation and cost
recovery of municipal services.
We need to plan for extended parts of the city. In the given area, greenery in good proportion. But the
spaces reserved for afforestation have not been developed so far.
Vanrai, (a NGO in Nagpur) was set up about 15 yrs ago. It mainly works in the area of roadside
plantations. It uses its own funds for this purpose. We need playgrounds in the city. Rainwater
harvesting should be made a part of building norms. There should be a cap on population allowed in
the city. Government’s focus should be on rural areas rather than investing more money in the urban
areas, which already have abundant resources.
24x7 water supply is too ambitious an objective for NMC. Similarly for power supply, we should not
target 24 hours power supply.
My vision for Nagpur is that it should become an ecologically sustainable and friendly city. The
development must be based on values. People in Nagpur value relations. For that, we should retain
Nagpur as a second tier city.
Stakeholder 17
Given the stakeholder’s current profession/business/interest, the focus area of discussion was traffic
and transportation.
Traffic signal and junction management in Nagpur should be improved. This can be done by
introducing closed circuit television at critical junctions, introducing area traffic control, marking
clear zebra lines, stop lines and other road markings properly. We should improve road engineering/
designing at busy intersections like Kadbi Chowk and Vaishnodevi Chowk. There should be
synchronization of traffic signals.
For decongestion of roads and carriageways, we should identify parking and no-parking zones,
introduce pay and park system and construct a few parking plazas. We should also have hawking and
no-hawking zones identified in the city. We should have sub-ways at important market places such as
Variety Chowk, Jhansi Rani square, C A road and Residency road. We need flyovers at W H road, C
A road, rail-over bridges etc. We also need traffic parks to get children educated on road safety and
discipline. We should introduce electronic tool systems, noise screens on flyovers. We also need a
website for providing information on car-pooling, to minimize vehicular congestion.
To increase safety levels on the roads, we should have about 15 – 20 mobile vans at major junctions
to control speeding vehicles. We should equip the traffic police with speed guns and breath analyzers
and construct more speed breakers. Even notional speed breakers may do a part of the job.
Stakeholder 18
Given the stakeholder’s current profession/business/interest, the focus areas of discussion were water
supply and public transportation.
Nagpur should have its own dedicated sources of water supply. Rahari and Kochi Projects should be
expedited to reduce dependence on irrigation department.
Increase in vehicle ownership will only put more pressure on parking spaces. We should have more
parking lots, basement parking and multi-level parking. A reliable public transportation system is also
required.
To ensure economic development in the city, we definitely need to improve the power supply.
Stakeholder 19
economic development.
Without adequate power supply to a city, no economic development is possible. Considering the
shortage of power, illuminated hoardings should be banned. 24x7 water supply is not required, as it
would lead to wastage. But at the same time, just one hour of water supply is insufficient.
There is need to increase public transportation coverage. There should be train connectivity between
north and south Nagpur. Flyovers should be constructed at appropriate places. Roads should be
widened.
Taxes are very high in Nagpur. Amravati and Gondia are growing faster because of lower taxes. We
need to improve tax collection efficiency to spread tax burden over a larger population. There should
be single window clearances for industries. Agro-processing industries should be encouraged and
there should be compulsory rain water harvesting. Also, adequate compensation should be paid for
land acquisition.
Stakeholder 20
Stake holder’s comments
As 60% of the oranges produced in the country are from the region in and around Nagpur, food
processing can be a major industry here. Nagpur can also emerge as a major textile hub. Satyam and
L&T Information Technology have already made plans to use Nagpur as a centre for software
development. Steel industries can be developed around Nagpur, as there are about 200 rolling mills in
the region, within a 30 km radius of Nagpur. Nagpur can also be developed as tourist hub for wild life
tourism.
Housing availability in Nagpur is not a problem. In terms of infrastructure, water resources need to be
upgraded. Drainage system is very old and needs to be improved and sewerage system needs to be
improved. Unauthorized constructions need to be stopped. There is strong need for a public
transportation system like metro rail. Outer ring road also needs to be developed.
Private universities need to be encouraged especially private engineering colleges. We need more pay
and park facilities. Power plants should be set-up around Nagpur to solve the power problem. Also,
cargo hub (MIHAN) project needs to be expedited. Single window clearances for industries are also
required. This all needs a strong political will, which is lacking in Nagpur. FSI needs to be increased
and enforcement of building plans and related laws should be enforced strictly.
My vision for the city is that Nagpur should be industrially developed and at the same time should be
a big village. Big village - because development of concrete jungles leads to deterioration in human
relationships.
Stakeholder 21
Nagpur losing out to Raipur in the logistics business. This mainly because labour here is very
organized and very expensive compared to the surrounding areas. Also, land here is no longer cheaper
as compared to Chattisgarh.
Transport hub project (MIHAN) is being over-hyped. Nagpur, besides its geographical location, has
no strong factor for it to be developed as a transport hub. The project is expensive and will lose out to
cheaper alternatives. Cost competitiveness will drive economics of the project and MIHAN is not
favourably placed in that respect. MADC is profit oriented rather than development oriented.
IT potential for Nagpur is also exaggerated; Nagpur cannot be another Bangalore. A positive attitude
of the educated class and good law and order situation will drive economic activity in Nagpur. It is
very safe for women and women’s participation in labour force is very high. Health city as a vision is
also far-fetched as quality of doctors here is very poor.
Stakeholder 22
transport and traffic management.
There is a steady rise in vehicle ownership in the city. People have migrated from bicycles to two-
wheelers in a very short time. In the coming years, there will be only two-wheelers and cars on the
roads. Bicycles will disappear from the city. There will be congestion on the roads of the city because
rising vehicle population. There is a need to improve public transportation system in the city. It is said
that Nagpur requires 800 buses for public transport and there are less than 200 buses running.
There is a need to privatizing public transport in the city.
Another problem is with regard to road safety. The road engineering in the city at some of the major
junctions needs to be improved to prevent accidents from occurring.
ANNEXURE F: STAKEHOLDER’S WORKSHOP ON 5TH FEBRUARY

2006

Agenda: Information session on JNNURM and CDP preparation process.
Attendees: Representatives of the press and electronic media
Time: 5 p.m.
The Process
This workshop was held to bring together municipal decision makers and the stakeholders to arrive at
a consensus to define the vision and mission to enhance economic growth and quality of life for all
citizens of Nagpur. The stakeholders were from diversified backgrounds ranging from NGOs,
professionals, industrialists, environmentalists and educationists. The special invitees were Dinesh
Waghmare (Chairman Nagpur Improvement Trust), Lee Baker and Niels Van Dijk representing
United States Agency for International Development (USAID).
The session started with a welcome address by the Commissioner, Nagpur Municipal Corporation
Lokesh Chandra. He unfolded the context and concept of the City Development Plan (CDP). He
briefly explained the objectives JNNURM and path traversed so far in the preparation of the City
Development Plan.
Dr. Ravikant Joshi of CRISIL Infrastructure Advisory then presented before the audience the key
findings of the individual consultations conducted over the previous two weeks and juxtaposed those
findings with the views of NMC officials on every aspect of urban life. The objective of this
presentation was to put in perspective the aspirations as envisaged by NMC officials for the city and
the citizen’s own aspirations on various issues.
Group Discussions
The first session created an understanding amongst the NMC officials and the stakeholders regarding
what JNNURM was about, why CDP was important, what are the key facts that need to be kept in
mind during envisioning and where Nagpur stands today. The stakeholders were divided into eight
focus groups:
Water supply, sanitation, sewerage and solid waster management

Roads, traffic and transportation
Slums and urban poor
Urban environment, rejuvenation of water bodies and gardens
Tourism, culture and heritage
Local economic development
Land Use and housing
Health and education
These focused areas had come up during earlier discussions with NMC officials and individual
stakeholders. The entire gathering was divided into these groups depending upon their preference.
There was a member from the CRISIL team present in every group just for observation purpose and
noting down the key points. The groups were asked to discuss on following three areas:
An overall vision for the city of Nagpur

The vision of the focused area (sector) of the group
Strategies to achieve the same
They were also asked to make a presentation on the same; the presentation and strategies presented by
groups are annexed.
The workshop concluded by a brief summary of the entire visioning exercise by Municipal
Commissioner Lokesh Chandra. The stakeholders were informed about the future course of action and
were invited for feedback on the entire session.
Schedule of the Workshop

Session Objective
This session aims to bring together municipal decision makers and the stakeholders to arrive at
consensus to define the vision and mission to enhance economic growth and quality of life for all
citizens of Pune.
Session Plan
Schedule of the Workshop
10.30 am: Registration

11.00 am: Address by Municipal Commissioner
11.30 am: Presentation on preliminary findings by CRISIL Infrastructure Advisory
12.00 pm
to Group Assignments
12.15 pm
12.15 pm
to Group Discussions
1.30 pm
1.30 pm
to Lunch
2.30 pm
2.30 pm
to Presentations by different groups
4.30 pm
4.30 pm
to Summary of Findings of the Workshop and road-map for the future
5.00 pm
5.00 pm
to Address by USAID Representative Lee Baker
5.10 pm
5.10 pm
to Address by USAID Representative Niels Van Dijk
5.20 pm
5.20 pm
to Vote of Thanks by Prakash Urade, Executive Engineer, NMC
5.30 pm
List of Participants
The following is the list of NMC officials and stakeholders who participated in the workshop:
Sr.
No. Name Organization Telephone
1 A K Gour NIT NA
2 A. H. Nanoti NMC 0712-2221587
3 A. N. Barhate NMC 0712-2567001
4 A. R. Borse MHADA 0712-2565692
5 A. R. Gohatre MSRTC 0712-2526101
6 Abhijeet Jamkhindkar HDFC Ltd. 9822593573
7 Ajay Ramteke NMC 0712-2567001
8 Ajay Sancheti SMS Ltd. 9822566969
9 Amitabh Khanna VASE 9823051648
10 Amol H. Chaurpagar Garden Dept. NMC 9823391762
11 Anil Sonawane CONCOR 9850388813
12 Arun Dolke VNHS Centre 9371198456
13 Arvind Dongre Dy. Dir. Education 0712-2560105
Thakkar and Thakkar developers and
14 Arvind K Thakkar engineers NA
15 Ashish Roy Hitavada
16 Awantika Chitnavis Vidarbha Heritage Society 9422903329
17 Azizur Rahman SDE (NMC) 0712-2567001
18 Bharti Azad YUVA 9372377011
19 D. D. Jambhulkar NMC 0712-2567001
20 D. L. Naware VED 9823013590
21 Deepak kr. Gupta Nagpur Patriot, JAYCEES 0712-2557676
22 Dilip Gundawar Joint Directorate of Industries 0712-2560335
23 Dinesh Waghmare NIT NA
24 Dr. Ballal NMC 0712-2567001
25 Dr. Dilip Tambatkar Shahar Vikas Manch 9370277753
26 Dr. Gajbhiye Health Services GOM 9422108246
27 Dr. Kishor Taori IMA 9823274079
28 Dr. M. U. Kitan DGMC 9423121100
29 Dr. Prashant Nikhade IMA 9822221938
Dr. Vinayak S.
30 Deshpande PGTD of economics N.O. 0712-2237042
31 G. D. Jambhulkar NMC 9823041398
32 G. G. Khot NMC 9823128269
33 H. H. Wajgaokar NMC 0712-2567001
34 Kalpana Shende Corporator 0712-2567001
35 LM Borikar MSEDCL 9850396701
36 M. H. Talewar NMC 0712-2567001
37 M. H. Zanzad MTDC 0712-2533325
38 M. R. Gupta NMC 0712-2567001
39 M. V. Bhagat GMDIC Nagpur 0712-2565874

40 Mahendra Bhusari Desonatti
41 Mangesh Kashikar JMCCI Gen. Sec. 9422804154
42 Manish Soni Navbharat 9422102425
43 Manoj Choube Bhaskar
44 Maya B. Shende Rami Mahila Bachat Gat 0712-5662962
45 Meena Bhagwatkar NMC 9823376062
46 MG Patil Nagpur University NA
Thakkar and Thakkar developers and
47 Miloni Thakkar engineers NA
48 Mr. Ganvir NMC 9823063952
49 Ms Leena S. Buddhe Centre for Sustainable Development 9372391202
50 Ms R. P. Lonare PWD 9422110594
51 Ms. Sudha NMC 0712-2567019
52 N. P. Waswani NIT 0712-2527563
53 N. S. Kshirsagar RTO 0712-2549240
54 Nandkishore Sarda Sarda Ispat 9823070072
55 P. B. Sahastabhojanee VNHS Centry 9422106238
56 P. M. Pande W. B. P. Nagpur 9822721328
57 P. M. Pande PWD 9822721328
58 P. P. Godbole NEERI 0712-2522246
59 P. S. Dutt NEERI 0712-2249758
60 P.G. Gadekar Dy. Director, publicity 0712-2565108
61 Paramjit Ahuja Vidarbha Heritage Society 9822200900
62 R. M. Bhoyar PWD 9422844138
63 R. N. Hotwani PWD 9423104766
64 R. S. Singhvi Indo Rama 9890006500
65 R. V. Warke NMC 9823126489
Nagpur Industrial estate Co-op. Society
66 Rajesh Saraf Ltd. Uppalwadi 9823015956
67 Ramlal Somkuwar Bahujan Zopadpatti Vikas Mahasangh NA
68 S S Chavan MJP 9822713750
69 S Y Mohite NMC 0712-2567001
70 S. B. Jaiswal NMC 9823172908
71 S. E. Choudhary Lambent 9823029314
72 S. G. Dahiwade NMC 9823360439
73 S. H. Gujjelwar NIT 0712-2540797
74 S. J. Dobe NEERI 0712-2249758
75 S. K. Sathe RTO NA
76 S. S. Doifode Institute of Engineering 9423408073
77 S. S. Hastak EC (NMC) 0712-2567001
78 S. S. Lohokare MHADA 0712-2565649
79 S. S. Ramteke EDCI 0712-2595410
80 S. Y. Raut NMC 9823350544
81 Saleem NMC 9823259555

82 Sandesh Ramteke EDCI 0712-2591786
83 Satchit Bhandarkar IIXW Nagpur 0712-2248421
84 Shakeel Niyazi NMC 0712-2567001
85 Sharad Rode MJP 9422111230
86 Shekhar Wankhede Green Foundation 9372333274
87 Shobha Phanshikar Vidarbha Concerned Citizens Forum 0712-2531250
88 Shubhrnshu SEC Rly 9422147301
89 Subhash Rode Jt. Dir. Industries 0712-2560335
90 Sujata Kadu NMC 0712-2567001
91 Suneeta Aloni NIT 9823323670
92 Sunil Raisoni Raisoni Group 0712-5617181
93 Sunil Toye IIA Nagpur 9823108106
94 Suradkar NMC 0712-2567001
95 Suresh Deo NIT 9823326954
96 V. N. Kolhe NMC 9823063961
97 V. S. Sharma NIECS 9422149176
98 V.K Jain Dy.DI, GoM NA
99 Victor Friectas Christian Forum NA
100 Vijay Chaurasia MSRTC 0712-2526809
101 Y. T. Ramteke NMC 0712-2567001
III. PRESENTATION C
Presentation made during the stakeholders’ visioning

workshop (5th Feb 2006)
City Development Plan-
NAGPUR
February 5th, 2006
Structure of Presentation
Â Context of JNNURM
Â Status on CDP Process
Â Agenda for the day
Â Perception Level on Cities needs

Æ NMC Officials
Æ Citizens and Stakeholders
Æ Focus Areas
Â Visioning for Nagpur – the process
1
Context of JNNURM
Â JNNURM seeks to develop cities that are

aligned with citizens’ interests
Â JNNURM will
Î Support financial investments required by the city
Î Seek reform commitments from ULB and state government to
ensure sustainability
Objectives of JNNURM
2
Ensure adequate
funds to fulfil
deficiencies
1 3
Bring about urbanisation in
Integrated a dispersed manner
development of through planned
infrastructure development of cities
services in the cities
JNNURM seeks to
encourage reforms and
fast track planned
development
4
6 Provision of services
for the urban poor
Secure effective linkages
between asset creation &
asset management to
make infrastructure 5
services self-sustaining Redevelopment of
old cities
2
CDP in Context of JNNURM
Â JNNURM seeks to develop cities that are aligned with

citizen interests
Â JNNURM will
Î Support financial investments required by the city
Î Seek reform commitments to ensure sustainability
Â Cities are expected to articulate

Î their vision
Î their plans
Î their commitment
Â Through a City Development Plan
Where
Where
are
are we
we
now?
now?
AA perspective
perspective
and
and
What
What strategies vision Where
Where dodo we
we want
strategies vision for
for the
the want
are
are required?
required? future to
to go
go
future
development
development
of
of the
the city
city
What
What
are
are
priority
priority
needs?
needs?
6
3
JNNURM expects cities to achieve
Â Access to minimum level of services
Â City wide (coordination among various agencies) framework for

planning and governance
Â Modern and transparent accounting, budgeting and financial

management
Â Financial sustainability- User charges concept
Â Transparency and Governance
Â E Governance for all core functions

7
Formulating a City Development Plan
Step 1 Step 2 Step 3 Step 4
Future
Strategies for City Investment
City Assessment perspective and
development Plan
vision
9Opportunities 9Direction of change and9 Options and 9 Estimate level of

expectation strategies investment
9Strengths
9Economic Vision 9 Link with reform 9 Financing options
9Risks 9Services Vision agenda
9Weakness 9 Criteria for
prioritisation
9Unmet demand/gap
4
Work Plan for CDP
NMC Workshop Mission Stakeholder workshop
11 77
Mission stakeholder Action stakeholder

consultations consultations
Stakeholder Citizen Survey

consultations
Credit Strength Assessment
33 12
12
Vision and Mission statements CDP Workshop
Status on CDP
5
Status on CDP Process
Â Kickoff workshops on CDP

Î Government and NMC officials
Î Industry associations
Î NGO’s, Clubs, Media, people’s representatives and academicians
Î General Body of NMC
Â Rapid City Assessment
Â First stakeholder workshop with NMC officials
Â Personal interviews with a sample of stakeholders
Â Soliciting citizens participation through:

Î Suggestion box at all NMC ward offices and emails
Î Essay competitions in schools
Î Thought provoking Newspaper articles and editorials
11
SWOT for Nagpur City

Strength
Data Opportunities
• Centrally located in India – large catchment
• Low-cost high-skill labour is available for
spread in all directions
development of services and knowledge
• Rich mineral resource base based industries
• Well connected to all major cities in India • Location allows for development of a
through road, rail and air networks distribution hub
• Excellent medical and educational facilities • Enough space available in the city to
available in the city develop IT parks, health city
• Clean and green image of the city
Weakness Threats
• Landlocked cities- industries needing sea
transport are not feasible
• Has a low profile and image • Delay in implementation of MIHAN project may
• Inadequate city infrastructure and amenities decelerate the expected economic growth
• Lack of employment opportunities for the • Deteriorating power situation may discourage
large educated young population rapid economic development
12
6
Agenda for the day
Objective
To define vision/ mission statements
14
7
Agenda
Â Discussions on vision and mission for:

Î City
Î Sectors
Æ Water Supply, sanitation, sewerage and solid waste management.
Æ Roads, traffic and transportation
Æ Land use and housing
Æ Urban poor and slum development
Æ Urban environment, gardens and conservation of water bodies
Æ Local economic development
Æ Education and Health and social infrastructure
Æ Tourism, culture and heritage
Â Design sector mission statements keeping in view the city

vision 15
Agenda
Â Discuss the facts and Issues relevant to the sector 10mins
Â Develop a Vision that addresses the following aspects 20mins

Î Economic development
Î Equity
Î Sustainability
Â Identify actions needed in focus area to achieve the vision 30mins

Î Focus on the agreed areas
Î Narrow down on disagreements
Î Identify the broad action areas
Î Broad Action Plan and Road Map for Implementation
Â Presentations by the focus groups post lunch covering 10 mins each

Î Vision for the city
Î Sector vision
Î Strategies to achieve the vision
16
8
Next step in CDP process
Â Identifying priority actions to achieve missions

Î Consultations with mission stakeholders
Î Data collection and scenario analysis
Î Service performance and demand survey
Î Third workshop to determine priority actions
17
Nagpur –A City of Your

Vision
9
Nagpur – Facts, Issues, Action Plan
Demography & Municipal

Economy Finance
Development Urban
Planning Infrastructure
Nagpur
Institutional &
Urban Poor &
Urban
Slums
Governance
Urban
Environment
19
Demography
Data
Data Issues
Nagpur growth rate is declining (2.34 % p.a. , national By 2021 estimated population- to be over 36
average is 2.8 % p.a.) lakhs
49% of population below 24 compared to 51.1% for India’s Will increase pressure on civic infrastructure,
urban population services and traffic
A vision that
considers the
growth, the young
NMC‘s Views and the migrant Stakeholder‘s Views
City needs to plan for future shortfalls today Urban amenities need to be planned for
attracting/retaining the younger population
to the city
Nagpur is a good place for retirement
20
10
Economy
Data
Data Issues
Steel, food processing and textiles are the major industries Need to market Nagpur’s potential
Important administrative and political centre Land use planning to attract target industries
Education Centre
Ranked seventh most IT friendly city in the country as
Dataquest-IDC study
One of the top four tier-II cities for ITES
Vision needs to be
multi-sector
Vision should
support emerging
NMC‘s Views economic activities Stakeholder‘s Views
MIHAN and SEZ can trigger all-round development Inadequate power supply hindering industrial
City with immense IT and ITES potential expansion
Health tourism Mineral rich regions around Nagpur need to
Education be exploited to propel economic
Tourist Gateway for Central India
development
IT, health and tourism need to be developed
21
Slums and Urban Poor

Data
Data Issues
Total 424 slums- 289 notified and 135 non-notified Rehabilitation planned
Slum population at 8 lakhs (about 40% of total population) Slum problem continues despite various
80% of slum population is notified schemes implemented
SRA need to be implemented
Improve housing
stock
NMC‘s Views SRA to cover all

slums
Stakeholder‘s Views
Provide basic amenities Create Infrastructure for informal sector
Strategies to be formulated for socio-economic Low cost housing for EWS need to be provided
equality among the urban poor
Impove social infrastructure for urban poor
22
11
Municipal Finance
Data
Data Issues
Octroi constitutes 47% of total revenues Over dependence on a single source (octroi)
Property taxes and water taxes contribute 18% and 16% of Non-tax income negligible
total revenues
Levy user charges to further increase
Establishment expenditure is 52 % of total
investment capacity
expenditure
• Rs70 crores of revenue surplus in FY05 and
surplus sustainable
Pursue user charges
Leverage Municipal
revenues further to
NMC‘s Views plan more capital Stakeholder‘s Views
expenditure
Identify alternative sources of revenue Rationalize octroi rates
Computerization of Octroi and Tax collection to
Do not penalize tax payers with higher rates
improve efficiency to make-up for revenue shortfall, instead
Introduce user charges for solid waste management improve collection
Rationalize property tax and simplify
property tax computation
23
Roads, Traffic & Transportation

Data
Data Issues
Public transport accounts for only 6% of total trips Anticpated economic growth will increase
generated private vehicle ownership thereby congesting
200 buses for public transport instead of the required 800 existing roads
2 wheelers are 84% of total vehicular population No clarity on MSRTC‘s plans for solving public
Lack of adequate parking places

transportation problems
Pay and park schemes need to be implemented
Improve Public
Transport
NMC‘s Views Stakeholder‘s Views
Public transportation system needs to be Reliable public transportation system
developed; MRTS to be developed required
Flyovers and subways at critical junctions Traffic parks to educate children on road
Outer ring roads required to decongest city roads safety and discipine
Parking plazas are being planned Speed guns and breath analysers required
Modern traffic management systems need to be adopted Resettlement of hawkers on roads
Road widening / improvement plans in place CCTV at key junctions
Parking and transport plazas required
24
12
Roads, Traffic & Transportation
Data
Data Issues
Traffic laws need

to be enforced

Improve enforcement of traffic laws
Auto-rickshaw fare by meter only
Website to inform people for car pooling
Improve road engineering to prevent
accidents
Install signages at key points
Synchronisation of signals
25
Water Supply
Data
Data Issues
Inequitable distribution, limited water supply
in newly added areas
Actual water supply 480 MLD but only 241 MLD billed
Need for metered connections at all
Revenue expenditure of Rs95 crores while receipts at Rs50 households
crores Distribution Lossess very high
Aganist a projected demand of 532 MLD in 2011, Inadequate supply
supply capicity currently is 480MLD
Increase supply
Reduce
distribution
NMC‘s Views losses Stakeholder‘s Views
Improve water supply in newly developed areas

Supply augmentation plan till 2031 ready through Equitable distribution of water
a mix of waste reduction, water recycling and adding Increase water supply duration
fresh capacity
Strenthening of water distribution system
Planning for 24x7 water supply
26
13
Sewerage
Data
Data Issues
60% of city area have a sewerage network Sewerage lines get choked frequently
Covers 70% of the population Untreated sewer polluting local rivers
Inadequate sewerage treatment plants
Length of the sewer lines is approx 1100 kms
Sewerage not covered by direct user charges
One sewerage treatment plant at Bhandewadi
279 MLD of sewage generated
Improve Coverage
Enhance treatment
capacity
NMC‘s Views Improve public Stakeholder‘s Views

sanitation faciities
in slum areas Explore decentralized treatment plants instead
Aim 100% collection & treatment of
of large capacities at one location
sewerage
Improve sanitation facilities in slum Improve UGD facilities in added areas
Sewerage treatment plant planned in Maintenance of public toilets is poor; convert

north zone where most urban poor are them to pay and use
concentrated
Promote use of recycled waste water for
non-potable industrial use
27

Data
Data Issues
Estimated waste generated per day 875 tons New landfill sites to be created
Solid waste not disposed in a scientific manner Provide segregation facility
44% of the solid waste colleced at Bhandewadi made of Promote civic education
inert material
Promote door to
door collection
Move towards
zero or minimum
NMC‘s Views waste by
decentralising
Stakeholder‘s Views
waste diposal Maintain clean image of city
Source segregation to be promoted in a bigger way
Rag pickers to be organised further to cover all Focus on solid waste disposal
wards
Waste to energy plant planned
28
14
Data
Data Issues
Approx. 30-35 % of the Road Network is covered by storm In the monsoon, there are problems of back flow
water drainage system of Open drain and closed drains. in the sewers that lead to unhygienic conditions
• Storm water nallah at carry sewer water as well
and outburst of epidemic
Silting and Deposition of Garbage in the stream /
Nallah
Plan for
comprehensive
Drainage
NMC‘s Views Prevent ground Stakeholder‘s Views

water pollution
Development of storm water drainage along the Rejuvenation of Nag and Pili rivers
Roads to prevent flooding
Rejuvenation of Nag and Pili rivers and other nallahs to
prevent pollution
29
Development Planning
Data
Data Issues
Current Area of NMC jurisdiction is 218 sq.kms Reserved areas not being developed for the
44% land earmarked for residential use said purpose
24% area marked for transport Unable to implement DP proposal in the given
time frame
Integrated DP for
the City
Implement DP
proposals in time
bound manner
DP as per future
DP must be economically viable Vision of city No clarity on horizontal or vertical growth
Annual review of DP implementation Schools lack in playground facilities; drills
conducted on school terraces – this may weaken
the structure and eventual building collapse
Building plans being approved with parking
facilities; but in practice parking areas sold as
commercial spaces or used as store rooms /
godowns
Height control is unreasonable
30
15
Urban Environment
Data
Data Issues
High level of air and noise pollution due to
SO2 NO2 concentration within limits but SPM
high traffic
concentration well above limits ( 2003 data)
River and ground water being polluted due to
Day time noise levels exceed permissible limits
inadequate and indiscriminate disposal of
domestic sewerage
Rejuvenation
of lakes
Preserve and improve water bodies City of lakes and gardens

Develop parks and gardens Lakes as areas of recreation and sports
Rejuvenation of water bodies Prevent further sewage discharge into river
Development should be done so as to promote
peace, prosperity and togetherness... paving
way for clean and green Nagpur
31
Urban Governance
Data
Data Issues
NMC and MSRTC need to work together to solve

Basic services provided by NMC Public transportation problems in city
Metropolitan planning by NIT
MSRTC provides transportation services in
the city
Focus on
planning,
transparency
and
participation
Transparency in execution of contracts and
establish citizen‘s body to monitor projects
All civic services to be mapped on GIS
Local level citizen monitoring of CDP process
Computerisation of property tax billing required
Online payment of taxes NIT and NMC should have common face to
E-governance initiatives taken interact with public; multiplicity of authorities
creates confusion
32
16
Culture,Heritage and Tourism
Data
Data Issues
Lacks infrastructure to support tourists influx like

Numerous sites in city of heritage and tourist quality hotels
importance
No effort to market Nagpur as a tourist gateway to
Several forest reserves easily accessible from
central India
Nagpur
Nagpur airport now on international aviation
map
Tourist
Gateway to
Central India
City can serve as tourist gateway for Central
India
Nagpur city should become a highly modern
• Health tourism
city like Singapore
Develop facilities to promote cultural activities
Vision “ Nagpur as gateway to eco-tourism”
33
Visioning process
17
Nagpur – A City of our Dreams
NMC
Stakeholders
CITY VISION
Citizens Corporators
35
Please remember..
Â We need to think beyond “us as individuals and our

careers”
Â A sustainable future for Nagpur city is our focal

point for discussion
Â There will be conflicts – it is essential that we take

all views into consideration
36
18
How can we together help in making Nagpur a better city ?
Thank You
37
19
Stakeholder Presentations
Health, Education and social
infrastructure
Team Leader: Dr.

Kishor Taori
(President IMA,
Nagpur)
Vision 2025
z Vidarbha as a separate state with Nagpur as a capital
z Health for all
– population control
– pollution control – air, water and noise
– Separate health budget as a necessity
z Collective responsibility to maintain
– Environment
– Hygiene
z Removal of gender bias
z Nagpur to be known as a medical and educational hub – NMC
as a the marketing agency
z Patriotic and Crime free city
1
Health
z Convention center – tercentenary promise

z Health tourism
– Action expected: easy lease, land availability, tax exemption
– Specialized hospitals – cancer, trauma, eye, geriatrics,
heart, transplant
z Maternity health care
z Health insurance
z Bio-medical waste management
z Disaster management
z Mobile ambulatory services (flying doctors)
Health
z Sanitary facilities for urban slums

z Sanitary system – only one third is properly disposed by NMC
z Refresher course for health professionals
z Herbal medicines
z Naturopathy center
z Mobile lavaratories in large gatherings
z Number of hospital beds to be increased as per population ratio
(1:1000)
z Rehabilitation services
z Virtual hospitals and networked hospitals
2
Education
z Primary education – single nodal agency

z Privatization of corporation schools with NMC
quota
z Military school for girls
z Public private partnership
z Cyber crime training center
z Education hub
Other social infrastructure
z Social donations are a necessity

z Child labour
z Networking of police stations
z Stations for quick social justice
z Slum development
z Beggar to be removed from all religious and
public places
3
Kindly give your inputs
[email protected]
Thank you
4
Group 3
• Land use plan should be practical
• Provisions for religious buildings in D.P
• Marriage hall/ assembly hall/ stadia

should be exclusively in the outskirts
• Provision for scrap yard in D.P
1
• Major land uses
– IT
– Health
– Education
– Parking
• Bye laws
– for interior designing
– EWS Housing
– Non conventional energy
– Quake resistant measures
– Disaster management
– Fire fighting arrangements
– FSI unreasonable
• Wider roads
• Buffer zone consisting of green belt

around the city restricting horizontal
development
2
Thank You
3
Local Economic Development
1 Mangesh Kashikar JMCCI Gen. Sec.
2 Anil Sonawane CONCOR
3 Dilip Gundawar Joint Directorate of Industries
4 M. V. Bhagat GMDIC Nagpur
5 Subhash Rode Jt. Dir. Industries
6 Dr. Vinayak S. Deshpande PGTD of economics N.O.
7 S. E. Choudhary Lambent
8 Amitabh Khanna VASE
9 V. S. Sharma NIECS
Vision for the city
City with a vibrant economy with

employment opportunities and
infrastructure to support good quality of life
1
Vision for the sector
• Growth themes - Support value added and clean

industries
– IT and ITES
– Food processing
– Garments and Power looms
• Promote resource based balanced development

– Agriculture, industrial and services
Vision for the sector

• Promote the city as a good commercial and
distribution centre
– Trade
– Transport, Logistics
– Export, Import services
• Services sector in the city should cover

– Health, eco tourism,
– Entertainment
– Hotels in all ranges
– Sports
2
Key actions
• Improve the availability of land through provisioning and strategic
relocation
• Promote zoning, land use (FSI) norms in DP for effective development of
economy/ industries
• Increase city limits and bring in the concept of satellite townships
• Provide incentives for education, social, cultural development, R&D
• Development should be people centric and reduce disparities
• Improve quality of Mass transport infrastructure, safety in transit, power
(express feeders)
• Education institutions should be made to interact with the industries for
better relevance.
• Be user and customer friendly with respect to taxation, evaluation and self
evaluation
• Outsource non core Municipal services to private sector
Thank you
3
Roads, Traffic and
Transportation
CDP Nagpur
City To Be
• Safe Road network so safe city
• Well Connected to all parts of city
• High traffic awareness amongst citizens
• Efficient public transportation system
• Restricted zone for motorized vehicles;
promote use of bicycles or non-motorized
traffic
1
How we will achieve it
• Segregation of heavy vehicular traffic from city traffic
• Well defined lanes for all types of vehicles including
bicycle paths
• Low level of private vehicular use by promoting public
transport system
• Subject on traffic education at school level – part of
curriculum
• Adequate staffing of RTO and appropriate modern
infrastructure – CCTV and automatic traffic system and
area traffic control
• With proper enforcement of laws
• Well identified parking zones
• Identified walking streets for heavy commercial areas
• Hawker streets on particular day of the week
• Provision of service road on major

commercial roads with width greater than
30 m
• Planning for congested intersections by
providing subways/flyovers/overbridges
• ROBs on railway level crossing
2
PRESENTATION BY GROUP V ON ‘URBAN ENVIRONMENT, GARDENS
AND LAKES’
Presented by group leader Paramjit S Ahuja, Architect1
VISION
An ‘autonomous city’, that would facilitate the highest ‘quality of life’ possible. Such a
city would be amongst the most liveable places in the country. This would be possible if
the principles of sustainability are adopted as benchmarks for policy making.
An autonomous city would be one that would be, as far as possible, self-sufficient in so
far as meeting its basic needs such as water, energy and food.
A liveable city would be one that would score high on parameters such as peace and
harmony among communities, urban air quality, safe and sufficient water, safe roads,
efficient public transport, quality education, quality health services, employment
opportunities, economic growth, affordable housing, recreation facilities, cultural
development, conservation of heritage and preservation of bio-diversity.
A sustainable city would be one that would meet the above present needs without
compromising the ability of the future generations to meet their own needs.
ACTIONS NEEDED TO ACHIEVE THE VISION
Peace and harmony

•Ensure economic well-being by adopting appropriate policies, some of which are
mentioned in the following pages.
•Distribute resources without discrimination amongst communities. Public distribution
system should be strengthened and cater to the truly needy.
•Promote mixed-use neighbourhood planning, i.e., residential activity with commercial.
This results in late night life on streets thus promoting peace.
•Enforce law and order. This will be possible if : sufficient manpower is recruited, the
working condition of law enforcing personnel including housing is improved and if the
•Police are sensitized to be people friendly.
Urban air quality
•Planning: proper zoning of activities in locating polluting industries/activities, etc.
•Introduce inexpensive and efficient mass transport that would use green energy. This
will wean away a large proportion of the population from use of private vehicles.
1
This note was submitted by the Group after the Workshop; there was no PowerPoint presentation made at
the workshop.
•Introduce legislation that would levy prohibitive tax/parking charges on private vehicle
users. This will discourage use of private vehicles which in turn will improve ambient air
quality.
•Introduce a network of Greenways. These are cycle and pedestrian tracks in
neighbourhood areas.
•Urban forest: Trees are a component of road design. Plant evergreen species of trees.
These absorb air pollutants (SPM, ozone, CO2).
•Treat 100% solid waste and hospital waste.
•Public transport systems should shift to green energy sources.
•Landfill: capture methane gas from landfills to produce electricity (e.g. City of
Vancouver Landfill Project). This will reduce greenhouse gas emissions.
•Observe 1 day in a month as a Car Free Day. Promote street based activities on this day
for all sections of the society through a community based effort. Use the occasion in
promoting Nagpur as the cleanest, greenest and healthiest city in India.
Water and sanitation

•Planning: zoning of activities for locating ground water polluting industries, etc.
•100% treatment of solid waste, hospital waste and industrial waste. This will ensure that
untreated waste is not discharged into the water ways.
•Separate storm water and sewage water to check ground water pollution.
•Prevent leakages in water lines.
•Regenerate rivers, lakes, tanks, water bodies, wells, bores and other water sources for
•Meeting the water needs of the city. Some of these water bodies are Naik Talao, Lendi
Talao, Pandrabodi Talao and Pardi Lake. Bringing water from afar by depriving areas not
related to the city is not sustainable. The existing water bodies such as Ambazari,
Telankhedi, Gorewada, Sakkardara and Jumma Talao should be developed and protected.
•Create new water bodies to augment water supply. It must be remembered that while
Nagpur has 10 lakes, Hyderabad has 100.
•Separate potable water lines from non-potable water. This will reduce the cost of water,
increase availability and will lead to conservation of this scarce commodity
•Bio-filtration: collect storm water in a pond and treat it using the plantation filtration
method (e.g. Auroville international township, Tamil Nadu). Besides using the filtered
water for non-potable purposes, the polishing pond will facilitate aesthetic as well as
environmental benefits.
•Introduce two stage treatment of solid waste: treat solid waste in-situ (in appropriately
designed septic tanks) and discharge the effluent in sewer lines leading to polishing tanks
for further treatment and re-cycling. This will pre-empt the need for expensive solid
waste treatment plants and pay for itself through re-cycling and by its positive impact on
environment.
Energy
•Diversify sources of energy generation: green energy from sun, wind, fuel cells, waste,
etc. (e.g. 100 MW Solar Renewable Energy Power Plant, Nevada, US to be
commissioned in 2007)
•Mandate higher efficiency standards for all new areas, dwellings, appliances, business
operations, existing and new street lights and hoardings.
•Planning: earmark green energy generation areas in new developments (e.g. from PV
cells).
•Green lights: LED lights use 80% less energy and can last 6 to 10 times as long as
conventional light sources. This can be put to use in traffic signals, etc. to save substantial
costs in electricity and maintenance.
Roads and transportation

•Vehicle downsizing is the core issue. Introduce efficient and inexpensive mass transport
(that would run on green technologies) to reduce the vehicle density. This will make the
roads safer and the environment cleaner.
•Legislate: Introduce legislation that would levy prohibitive tax and parking charges on
private vehicle users. Again, this will make the roads safer.
•Introduce a network of Greenways. These are cycle and pedestrian tracks in
neighbourhood areas. This will facilitate different ways to move through the city, i.e. an
alternate mode of transportation and in effect safer roads.
•Introduce a network of fully equipped Emergency Ambulance Service with common
access number as an integral part of public transport for persons in need of immediate
medical assistance.
•Ensure that roads are engineered as per IRC norms. Services should be laid in unpaved
boulevards so as to be accessible. Similarly, trees should be planted in the unpaved
boulevards.
•Enforce traffic rules and educate the citizens to follow them. Ensure sufficient
manpower to enforce the rules. However, it must be remembered that no amount of
enforcement will make a significant dent in reducing accidents if road design is faulty.
•Roads should be well lit to make them safe. This should not mean that roads should be
excessively lit.
•Commercial areas such as Sitabuldi, Dharampeth, Sadar, Itwari, etc. should have only
pedestrian access. Vehicular access to commercial areas should be permitted only up to
the periphery. This will make shopping a truly pleasurable experience and a safe one at
that.
•Differently- abled persons should be able to access all amenities without assistance.
•Planning: provide sufficient surface parking with easy ingress and egress.
EDUCATION
•Municipal schools have the maximum reach. More importantly, this reach impacts the
most vulnerable section of the society. Therefore, municipal schools must impart quality
education. Providing mid-day meals will go a long way in increasing attendance in
schools.
•Municipal school buildings are in a pathetic condition. One has come to associate all
that is sub-standard in education with municipal schools. There is no reason why there
cannot be a turn around in this perception. Allocation of funds in the education sector
must increase manifold. This should be invested on infrastructure and in better
emoluments for the teaching faculty.
HEALTH SERVICES
•Municipal hospitals / dispensaries have the maximum reach. More importantly, this
reach impacts the most vulnerable sections of the society. Therefore, municipal hospitals
/ dispensaries must deliver quality health services. Again, providing mid-day meals in
municipal schools will improve health of children.
•Municipal hospital/dispensary buildings are in a pathetic condition. One has come to
associate all that is sub-standard in health services with municipal hospitals/dispensaries.
The allocation of funds in health sector must increase manifold. This should be invested
on infrastructure and in better emoluments for the health workers.
•A note of caution: Most politicians and administrators want visible progress during
their tenure in office. Therefore, most of them are inclined to go for ‘projects’. As an
immediate return on investment (ROI) in education and health is not visible, these sectors
are given the proverbial step-motherly treatment. This mindset must change if the
mission objectives of JNNURM are to be realized.
Economic growth
•Planning: land use planning and zoning to encourage diverse economic activity.
•Land use and zoning to accommodate different lifestyles and business opportunities.
•Payback: a roadmap to be drawn for meeting the costs for creating and maintaining the
new amenities and services.
Housing
•Planning: mixed use neighbourhood planning with low rise-high density residential and
commercial activity on the city’s edge.
•Rent control act and land tenure policies directly impact housing development. Reforms
recommended by committees set up for the purpose must be implemented.
•Repeal ULCRA.
•Legislate: incorporate eco-efficiency principles into new buildings and housing. Green
building rating system to be adopted.
•Ensure a portion of the housing stock serves lower income needs by making provision
for lease of city owned land for non-market housing
Heritage, culture and recreation
•Provide incentive to heritage property owners by way of waiver of property tax, grant of
TDR, etc.
•Create conservation fund for maintenance of heritage properties
•Delineate and develop precincts and heritage zones
•Prepare precinct guidelines
•Organise heritage walks
•Promote heritage hotels
•Encourage heritage tourism
•Legislate: built heritage is part of our culture and should be integrated into planned
development. Therefore, publish appropriate Development Control Rules for heritage
zones and precinct.
Bio-diversity
•Revive Nagpur’s bio-diversity, eco-systems and facilitate systems which can be co-
habited by people, flora and fauna. To achieve this, bio-diversity corridors passing
through the city must be preserved.
•Create an urban forest by growing appropriate trees in parks and streets.
•Relationship with the surrounding hinterlands must be one of give and take. A
relationship in which the city lives off the hinterland will doom both the city and the
hinterland.
•Promote organic / nature farming to enhance soil life / yield.
•Nagpur’s river (Nag River) originates within the city. This is a unique phenomenon. The
fact that the river has its origins within city limits means it should be possible to revive
and nurture it.
Presentation on slums and Urban
Poor
Group IV
VISION
A CITY WITHOUT SLUMS IN

THE NEXT DECADE
1
Facts and Issues Relevant to The
Sector
• Total No Of Slums In the city: 424 ( Total
population 8,03871)
• Notified slums:289 (population 6,48447)
• Not notified: 135 (population 1,55424 )
Land Ownership Pattern In the

Slums
• Government Land 85
• NMC 08
• NIT 52
• Private 81
• Mixed use land 174
• Other land 24
• Total 424
2
Issues Relevant to the sector
• Provision of Basic Amenities
• Economic Development
• Social Development
• Legal Rights
• Rehabilitation
Vision that addresses Aspects

• Economic Development: Create livelihood
opportunities within the slum (preferably cottage
industry through identification of the local trends)
• Create Awareness
• Sustainability: Organize the community through
training and capacity building,Govt schemes
should be converged and integrate them for slum
development, Unorganized service sector
3
Actions
• Agreed areas
Basic Amenities
Tenure rights
Peoples participation
Law and order situation required in slums
Health sector should be addressed
Education opportunity in public schools and
institutions for urban poor
Disagreements
• ULC act implementation?
• Transit camp arrangement for migratories
• Political interference
• Policy Intervention in rehabilitation
schemes
• Process of giving tenure rights
4
Broad Action Areas
• Differentiate between an Urban poor and
slum dwellers
• Conduct fresh surveys
• Create awareness about the Govt schemes
for the urban poor and slum dwellers
• Peoples Participation
• Network with NGO’s
5
Issues to be addressed
• Assessment of existing ground
situation. Why is Nagpur not a tourist
destination?
• Lack of facilities and infrastructure for
visitors
• Lack of conservation of heritage
structures/sites
• Lack of information and awareness
Assets
• Gateway to tourism in central India as it
is well connected and tourist spots close
to city
• Wealth of historical heritage in Nagpur
as it is over 300 years old
• Natural resources in terms of lakes and
forests considerable
• Open for tourism all year round
• Quality of life is better than most cities
1
Scope of Development
• Nagpur as an entry point - Develop
facilities for transit visitors to tourist sites
around Nagpur
• Nagpur as a destination - Development
of Heritage sites in Nagpur. 138
heritage sites already listed but
unknown to public.
• Develop sites in metro region
Infrastructure required
• Accommodation for local and transit
tourists for all income levels
• Tourist information centre in Nagpur
and at other places to attract people
• Development of cultural and convention
centres, galleries and museum
• Local transport services and terminus
for tourist buses
2
Facilitation for tourism
• Information, booking and connectivity
from all entry points such as airports,
railway stations and bus terminus.
• Centralized booking for single window
facility
• Promotion of package deals and
conducted tours in and around
Nagpur.Trained guides Govt. approved.
• Tourist permits for transport to be
rationalized and simplified. Spot permit.
– Private participation to be encouraged and

opportunities need to be created for them
– Nagpur as a tourist centre to be promoted
in electronic media and through
participation in fairs and expositions
outside Nagpur
3
Existing Reports
• Tata Consultancy report for tourism in
Nagpur and Vidarbha
• Conservation Plan for Heritage
structures, sites in Nagpur by Vidarbha
Heritage Society in co-ordination with
Dept. of State Archaeology, Govt. of
Maharashtra as part of Tercentenary
Celebration Committee.
Heritage of Nagpur
• Nagpur’s identity has to be maintained
• Nagpur heritage precincts and sites to
be identified and integrated in the
Development Plan of Nagpur.
• All development should be
environmentally sustainable
• Specific sites to be identified and
developed
4
Create Pride and Awareness
• Nagpur identity to be preserved.
• Include Nagpur heritage in school curriculum
• Quizzes, contests, fairs for local population
• Presence on the Web - A detailed tourist
portal
• Exhibition to be organized to create
awareness amongst citizens
Others
• Health tourism
• Adventure tourism-trekking, water
sports
5
Traffic and transportation group
Glaring facts…
• Population increasing at a rate much higher
than national average
• Growth of vehicles compounding at 10%
– 1.6 lakhs vehicles being registered every year,
87 times vehicle increase in the last 40 years
– Number of vehicles even higher than Mumbai
which is 5 times bigger
• Pollution levels alarmingly high
1
Key issues…
• Massive vehicular congestion on roads
– High private vehicle ownership
• Public transport grossly inadequate, as per
prescribed norms
– Mainly in terms of volumes vis-à-vis growing
requirement
– Deteriorated in the last 10 years in terms of per person
availability
• Chaotic parking situation
– Heavy on road parking- hindrance to traffic flow
– In private spaces/ residential areas/commercial, parking
areas not available as per plan
Key issues…
• Safety
– For pedestrians, Cyclists, Senior citizens and
School children
• Health hazard
– Increasing trends of diseases related to
vehicular pollution
TRAFFIC SITUATION UNSUSTAINABLE

AND UNACCEPTABLE
2
Our vision for the sector
We envisage a city which has maximum people
mobility, is safe, affordable, eco-friendly and
efficient
• People centric – all strata of the society, not
vehicle centric
• Affordable to both the public and the civic bodies
• Less polluting, no damage to the natural
environment
• Efficient – energy efficient, time efficient
Proposed strategy
• Public transport should become the lynch pin of
transportation in Pune
– Share of public transport must increase from current
20% to more than 50% in the next 10 years (in terms of
number of trips)
– Dedicated lanes for buses, cycles
– Explore private participation options
– Prioritize allocation of available resources
– Co-ordinated parking areas – park and ride
– Disincetivize private vehicle usage
3
Proposed strategy
• Safety (target 10% reduction in accidents
every year)
– Dedicated bus lanes
– Segregation of modes – focus on cycle tracks
and footpaths
Proposed strategy
Parking policy
• Dedicated multi-modal terminals in peripheral areas
Divided views on public parking
Parking as a device for traffic demand management -
disincentivize parking through high parking charges
Or
Parking to be provide for all vehicles - Multi-storied parking
Private parking should be as per norms, decided through

consultative process
4
Proposed strategy
• Other suggestions
– All congested parts of the city to be identified and planned for
– Vehicle free zone management to be adopted for select areas
– Usage of technology for better traffic management – e.g.
computerized signaling
– Time restriction of heavy vehicles in the city
– Compulsory provision of footpaths on all roads
– Flyovers: area if disagreement
• Flyovers needed to reduce congestion,
• Flyovers is no a solution to reduce congestion
– Financial strengthening through fines/challans/pollution tax - to be
used for public transport
Proposed strategy
• Suggestion from traffic police
– Police force to be strengthened in terms of numbers,
capabilities/skills, equipments
– Registration of cars to be stopped
– Police to be a part of decision making process related to
traffic planning (e.g. permission for malls)
– Comprehensive traffic surveys needed
– VIP visits and city festivals should not disturb city
traffic
5
Action area
•A comprehensive traffic and transportation plan must be developed
immediately considering all the broad areas discussed in this
presentation
•In line with the proposed vision
•No ad-hoc solutions/plans
•Must incorporate an investment plan
•This plan must be a part of the overall development plan
•Single and independent authority for all traffic and traffic and
transportation issues
• The suggestion of our group may be refined after discussions with
various other groups
Thank You
We are open to your comments and

suggestions
6
Water supply, Sanitation,
Sewerage & Solid Waste
Management
Group No. 1
Water supply Water supply
Vision:- 24 x 7
Regular Water Supply
Reasonable & Rational tariff
1
Upto 2011
Pench I, II, III, IV & Kanhan are sufficient
After 2011
Rahari Project
Kochi Project
Involving distribution system
Sewerage
• Toilets for all , No open
• Sewerage for whole city
• Recycle waste water for non-potable use
• Toilet – Pay & Use
2
Solid Waste management
– Source Segregation to be done
dry & wet
– Daily regular collection of waste
– Scientifically disposal in every Ward – zone
– Public awareness
– Energy from waste
– Hazardous Waste outside city

– Storm water should recharge ground
– Rejuvenation of Nag & Pilli River & other
Nallah should be done to prevent flooding
– Natural Water Bodies to be protected
THANKS
3
IV. PRESENTATION D
Concluding presentations made during the visioning

workshop (5th Feb 2006)
City Development Plan - Nagpur
31st January 2006
FUTURE PERSPECTIVE AND

VISION
1
VISION FOR NAGPUR
.. an eco city that provides adequate, equitable, sustainable access

of urban services for all citizens
.. a city that is safe, livable and promotes growth of its citizens
GROWTH THEMES
2
DIRECTION FOR GROWTH
Visioning exercise has indicated that NMC should support the

following growth themes:
The City Attaining a key position in IT, ITES and health services
Support industrialization in its hinterland
Promoting education, culture and tourism
Infrastructure Development Strategy
Investment Plan
100% coverage in water supply and improved service levels
100% coverage in sewerage collection
Safety and better management of traffic through provision of

flyovers, bridges, parking facilities etc.
100% solid waste collection efficiency and disposal of waste in

environmentally friendly manner
3
Water Supply and Distribution
Vision – Water For All and 24 x 7 Supply

Water Audit and Energy Programme
Strengthening of water supply system
Reducing raw water transportation losses – Pench IV
Augmentation of source
Water reuse
Sewerage
Vision: 100% Coverage in sewerage collection and

treatment
Strengthening sewerage network
Setting up Sewerage Treatment Plants
Changing old and defective sewer lines
4
Vision: Strengthening and rejuvenation of natural drainage

system
Rejuvenation of Nag and Pilli rivers
Nallah Canalization and strengthening
Lake rejuvenation
Drainage along the roads
SOLID WASTE MANAGEMENT
Vision: Clean City, Bin-free City

Development of land fill site
100% House to House Collection
Segregation at source, composting and waste to energy
10
5
TRANSPORT
Vision: Safe and Efficient Traffic Management

Road Network improvement with widening, ROBs, flyovers
planned to remove traffic congestion
Development of outer ring road
Techno-feasibility of MRTS already in place
Installing traffic signage's, signals, markings, GPRS systems and

intelligent traffic management systems
11
Housing and Slum Upgradation

Vision: Slum Free City
Access to basic services to slum dwellers
Slum rehabilitation programme
EWS / LIG Housing
Public toilets, night shelters, destitute children’s homes, beggar’s

home, working women’s hostel and marriage halls
12
6
Thank you
7
ANNEXURE G: FOCUS GROUP DISCUSSIONS: DISCUSSION

SUMMARIES
Date: 25th February 2006
Time: 4-6 p.m.
Venue: Nagpur Municipal Corporation
Group name: Medical and Educational Infrastructure
Preceding the 2nd stakeholders’ workshop, a focus group discussion was held with the group –
Medical and Educational Infrastructure. The discussions in the group revolved around the topic of
primary education and health care.
The session started with a presentation about the agenda of the discussion, sector relevant issues
emerging from city’s rapid assessment and a summary of the presentations made by NMC officials
and stakeholders in the vision and mission workshops.
Summary of the discussion
First and foremost requirement is to improve the quality of NMC schools. To develop the buildings
housing these schools, NMC should allow more FSI. It should allow private sector participation for
infrastructure development and maintenance in these schools. In lieu of that, after schools hours, the
private partner, may be allowed to use the spaces for library, coaching classes etc. Computerized
library should be added to the schools. Public private partnership in school education would go a long
way in improving the quality of NMC schools.
Military school for girls would add to city’s glory. A cyber crime training centre may also be
developed. A centralised library should be built by NMC, well equipped with foreign books,
information about foreign universities etc. Awareness of students should be increased about smoking,
drugs etc.
To attract more and more students to the city, higher education should be made cheaper. Better
infrastructure in government universities and colleges would also be needed. NMC/ Nagpur
University should frame plans to utilize their educational infrastructure and premises after regular
working hours.
To retain students after college years in the city, scholarship should be presented to students and
opportunities for industry interface should be increased. Basic amenities should be improved in the
University area.
The sector mission statement should be “Education for all”
We need to improve our education systems and link it up with employment opportunities to prevent
the on-going brain drain. We should encourage a healthy competition between pubic and private
universities in the city.
Nagpur is a hub of numerous national level institutes. It also has ample educational infrastructure. It
may become another Manipal of India soon.
NMC officials suggested that Zilla parishad schools should be moved outside NMC limits and clarity
should be there with regard to their maintenance and administration responsibilities.
Specialty technical institutions should also be developed, keeping in mind the job market. For e.g., IT,
aeronautical engineering etc. Specialized institutions for street children rehabilitation should be
developed by NMC. They should be given vocational training.
Planning should be done in a way to support employment to the all the educated citizens.
Accordingly, there is need for more industries and training institutes. Research laboratories in fields
like pharmaceutical and agriculture should be set up. Government may seek NRI participation for the
same.
We should also motivate Nagpur’s children for joining the defence sector. We should restrict new
colleges from setting up. Currently, the number of institutes is increasing but not their quality.
To support the medical industry boom in Nagpur, nursing courses may be started.
Time: 4-6 p.m.
Group name: Land Use and Housing
Preceding the 2nd stakeholders’ workshop, a focus group discussion was held with the group – Land
use and Housing. The session started with a presentation about the agenda of the discussion, sector
relevant issues emerging from city’s rapid assessment and a summary of the presentations made by
NMC officials and stakeholders in the vision and mission workshops.
Loading the entire cost of housing on the poor is not possible. Large sums of money have been
provided to NIT for unauthorized layout for improvement, but the situation of lack of infrastructure
still exists. While planning housing or rehabilitation schemes, authorities need to include not just core
facilities like water, sanitation etc, but social amenities as well.
Spaces for housing are available at Amravati road and Kanhan, but urban transport a big issue. For
success of a housing scheme for the poor, connectivity with work areas is critical. A detailed survey is
needed to identify appropriate plots for developing housing schemes. Subsidized industrial housing
schemes may be considered in future development plans. For housing schemes for the poor, status
should move from rental to ownership now. This would ensure better maintenance of the buildings.
In general, housing stock is more than adequate in the city. The permitted FSI has not been consumed
yet, even in the central areas of the city.
Periodical review of bye laws is needed to keep up the market demands of changing lifestyle. Even in
the heart of the city and old areas, planning standards to be revised to addressing conservation issues.
NMC and NIT should have a common face for the public for co-ordination for development plan and
implementation issues. Merging NMC and NIT may be done, at least for planning purposes.
The slums and unauthorized layouts are very high in number in Nagpur. But, NMC feels that all 284
pockets would be tackled under SRA. Extra FSI and separate bye laws would be prepared to ensure
commercial viability of such projects.
In the new plans, hierarchy of roads should be based on development realities esp the expected
densities. Supporting such development with upgraded infrastructure would not be a problem in that
case.
One of the participants raised a question about inability of NIT in implementing the DP (Development
Plan). There is no clear idea about the extent of DP’s implementation. NIT representative said that the
key reasons are long approval time, announcement of Gunthewari Act (wherein, all encroachments
have been regularized) and the artificial demand of land created on the outskirts of the city. To
address these issues in future, NIT has already started preparing plans for six schemes in the city
outskirts.
There is an urgent need to repeat Urban Land Ceiling Act to encourage group housing / townships
schemes in new areas.
Time: 4-6 p.m.
Group name: Water supply, sanitation, sewerage and solid waste management
Preceding the 2nd stakeholders’ workshop, a focus group discussion was held with the group – Water
supply, sanitation, sewerage and solid waste management.
Individual Suggestions/Action points
NMC: One of the main problems that the city faces is the loss of water of about 40%. In developed
countries, this loss is about 15%. NMC will find it difficult to reach the developed countries’
standards but it is possible to reduce losses to 25%. Accordingly, NMC has plans to take up water and
energy audit projects worth Rs50 crores under JNNURM. The other problem that faces NMC is the
inequitable distribution of water. Just as NMC is trying to provide better water supply services to the
city, the citizens also have a role to play in conserving water and reducing wastages. Also, people also
have to cultivate the habit of paying their bills and in time. It costs NMC Rs10 per litre while the
consumers on an average pay Rs3.50 per litre. The aim of NMC is to provide potable water that meets
the requirement of in terms of quality and quantity of water.
Stakeholder: It is important that for sustainability that water sources within the city are exploited. By
rejuvenating the lakes, the city can use sources within the city.
NMC: Rejuvenation of lakes can provide at the most 10 MLD of water and this quantity is insufficient
to meet the demands of the city, which is in excess of 500 MLD.
Stakeholder: What about the sustainability of the water sources? Till what time are we going move
from one source to another to meet our city’s requirements? We should supply non-potable water for
industrial uses.
NMC: In Nagpur there is proper demand side management. In the four summer months demand
shoots for non-drinking months. Also water supplied to the western parts of the city is more than that
what is supplied to other parts.
Stakeholder: In the slum areas, the there are supply problems in the summer months. The ground
water potential can be exploited during the summer months when there is a supply issue in the
summer months. The wells in the slum areas can be used for meeting their drinking water
requirements. But the problem is if municipal water is available, the maintenance of these wells is
completely ignored. So when the need to use well water arises, it is found that water is not suitable for
potable purposes.
Stakeholder: Once the slum dwellers are used to getting water from municipal connections, how do
you expect them to maintain the wells. The situation in summer months gets so bad that in slums there
is water supply for two hours once in three or four days?
NMC: In the 5072 and 1900 layouts under NIT, the use of tube wells is rampant. NIT develops areas
without taking the consent of NMC and then asks NMC to provide infrastructure to these layouts.
This puts tremendous strain on NMC.
Stakeholder: Water is available in northern and western parts; development is along southern end.
Besides there is horizontal expansion happening in the city. NMC should develop the infrastructure as
per the development patterns in the city.
Stakeholder: There is no common forum for NIT and NMC to discuss issues. NIT develops and NMC
has to supply water; infrastructure plans to be made first, then develop area. We can learn from the
example of NOIDA. In NOIDA, infrastructure is planned first then the development takes place.
Stakeholder: In Chennai water harvesting and water rejuvenation has solved the water problem. In
Nagpur also we can make a similar effort.
NMC: In Nagpur the water table is considerably high and the further ground water charging will raise
water table levels and may even threaten the foundations on buildings in the city.
Stakeholder: NMC’s response to cleaning of wells is not good at all. Out of ten complaints, one is
attended to. People in slums do not get water at all for three days.
Stakeholder: There should be water holidays so that people will understand the importance of water
conservation.
NMC: Currently NMC supplies 170 MLD of water to the slum areas. Most of the water is loss due to
leakages and theft. Given the lifestyle of slum dwellers and the area of their dwelling space, it is not
possible to consumer more than 70 LPCD. With an eight-lakh slum population, the supply should be
less than 60 MLD. The balance 100-110 MLD can be effectively utilized for other parts of the city.
This is something that NMC has been planning to do.
Date: 1st March 2006
Time: 4-6 p.m.
Group name: Urban Poor and Slum Development
Preceding the 2nd stakeholders’ workshop, a focus group discussion was held with the group - Urban
Poor and Slum Development.
There were some points of disagreement among the stakeholders, as highlighted from the previous
discussions and workshops like repealing Urban Land Ceiling Act, construction of transit camps,
extent of political interference in slum development activities, rehabilitation policy and the issuance
of tenure rights to slum dwellers. All the above points disagreement were focused upon during the
discussion.
The NMC officials presented the latest developments on Slum Rehabilitation Authority (SRA)
scheme. It was informed that the previous slum development schemes have been closed and SRA will
be implemented soon. As per the scheme, every household will be ensured a minimum space of 300
sq. ft. This can extend to 450 sq. ft, in which case, the beneficiary will have to contribute for the
additional space. It was suggested by some of the stakeholders that a lot of slum areas in Nagpur have
already benefited from previous schemes and have the basic infrastructure; hence it is crucial to
prioritize the slums for SRA scheme implementation. NMC officials added that there are commercial
implications to be considered while deciding a potential site for implementing SRA, which also need
to be considered by and these factors will be given due consideration by NMC.
Participant 1: Slum development should be taken up on a priority basis in Nagpur. SRA schemes
should be implemented in a more transparent manner and should involve active participation of NGOs
and common people.
Participant 2: There has been an increase in the informal employment opportunities throughout the
city, hence this proliferation in the number of slums. The slum dwellers have drawn out plans for
redevelopment, but they are not acceptable to the government. It is extremely necessary to integrate
people’s plans with the development process otherwise the efforts may go futile. Resettlement sites
also need to be planned with utmost care and efficiency. In most of the cases, there is no thought on
the adequacy of infrastructure availability before proposing a resettlement site. The experiences
related to quality of construction of government houses were also discussed. At most of the places, the
quality is poor resulting in distrust among the slum dwellers. This also applies to the services provided
by NMC in local Aanganwadis or Balwadis. There is a constant complaint of teachers not being
available and over quality of food served. Coupled with this, issues related to minimum wages,
alternative livelihood sources for informal sector in Nagpur city were also discussed.
Participant 3: The condition of women and children on the construction sites needs attention. There
are no infrastructure facilities to take care of this informal work force that supplies cheap labour to the
city. Availability of resting sheds, water, toilet facilities etc on these sites seem to be totally absent.
There is also an urgent need to identify and demarcate hawking and non-hawking zones in the city.
Considering the growing hawking population and the people who use their services, it is essential to
identify and demarcate hawking zones. The areas for these zones and parking stands for rickshaw
pullers should be accurately worked out. Absence of this has already created more traffic congestion
and overcrowding in the city. Currently the NMC has contracted rag picking and door-to-door waste
collection to private contractors. This leads to a lot of questions related to their minimum wages, legal
identification and social security. Due to occupational hazards involved in the job, NMC should
identify and regularize the rag pickers through issuing appropriate ID cards and providing them with
basic health facilities.
Participant 4: It is essential to undertake an extensive survey of all the potential sites for SRA
schemes. While proposing resettlement, the NMC/State government should ensure minimum
infrastructure standards at the alternative site. The new development plan should take into
consideration adequate reservations for EWS housing and opportunities for informal workforce of the
city. SRA schemes /any other development programs should envision and facilitate participation of
NGOs and communities themselves.
Participant 5: SRA schemes should be designed only for dilapidated areas. Most of the slums in
Nagpur are well off in terms of infrastructure and quality of housing. This is also because there has
been a lot of inflow of funds in the previous slum development schemes. Hence it is critical to
prioritize slums appropriately under SRA. For rehabilitation; an authentic survey of years of residence
should be done. For slums that have been growing organically, it is essential to consider access to
emergency services like ambulance, fire engines etc.
Participant 6: For success of any slum development program, it is important to ensure tenure rights to
the slum dwellers on the same site. Planning of new settlements for urban poor should be holistic in
approach and proximity to work place, proper quality of housing, minimum infrastructure levels and a
good quality of life should be ensured. The slum areas that already have the desired quality of housing
should be de-notified as slum settlements and added to normal housing stock category in the city. It is
important to accept the fact that slum dwellers also provide services to the city in form of informal
work force, domestic help and providers of other services and hence should be seen with respect.
Nagpur city also receives high floating population. People usually arrive in the city in search of better
jobs/livelihood opportunities. The city plan should envisage this and make provisions for the same. As
far as possible the slum neighbourhoods should be planned as self-sufficient. This should include
housing, infrastructure for work, education and recreation areas for this section of the population.
Participant 7: Nagpur city should be clean, green and corruption free. Awareness generation is
necessary to achieve the above goal and hence the programs should be popularized through local news
channels, cable TV etc. Quality of education in municipal schools should be monitored regularly and
steps should be taken to ensure higher secondary education (till 12th) for all. The curriculum in
municipal schools, along with ways of imparting education to be reformed.
Participant 8: At least 450sq.ft of houses should be provided under the SRA schemes. Wherever
people have come up with their alternatives plans, NMC should take consider people’s plans and
prepare a comprehensive rehabilitation package. While negotiating for a people’s plan, it is essential
to identify NGOs who can work with PO’s (People’s Organizations) to collectively play a role in such
mega scale developmental projects.
Participant 9: It is important to generate current socio economic data on the slum settlements in city
before planning any developmental schemes. This should be followed by proper coordination between
various developmental agencies including NMC, NIT, MHADA etc. The slums communities should
be involved from planning to implementation of these programs. The NMC staff should be trained on
adopting this participatory mechanism. NGOs can be active partners in facilitating this change. Before
getting in to any physical development of slum areas, it is essential to advocate for individual tenure
rights to the slum dwellers. This should be facilitated by a single agency (NMC) irrespective of the
ownership of land on which slum is based. (State govt., central govt., railways etc). Slum
development should be through an integrated approach encompassing needs for education,
employment and a healthy environment.
Participant 10: It is important to take stock of physical and environmental status of the slums in
Nagpur. Most of these areas have been provided necessary infrastructure and should not be treated as
slums anymore. It is also important to clarify whether the existing Gaothans will be treated as slums
in the upcoming SRA program. The process of granting tenure rights is an important step in initiating
large-scale development initiative in these areas. This will also enable the slum dwellers to avail
appropriate credit facilities for housing and other uses. To realize the benefits of large level slum
development schemes, it is equally important to create adequate employment opportunities in vicinity
of these slum settlements. New industries should recognize the local skill basket and encourage local
employment as well.
Participant 11 (NMC): SRA should be implemented in consultation with the slum communities and
NGOs. Proper notification should be issued to the public at large and details of schemes should be
shared in a transparent fashion.
Date: 1st March 2006
Time: 4-6 p.m.
Group name: Local Economic Development
Preceding the 2nd stakeholders’ workshop, a focus group discussion was held with the group – Local
Economic Development.
emerging from city’s rapid assessment and a summary of the presentation made by the stakeholders in
the vision and mission workshops.
Stakeholder: In Nagpur, the scope for manufacturing is reducing day-by-day. Labour is a big problem
here. It is not only very organized and costly but also very lethargic. It becomes difficult to operate in
such a scenario. Petrol costs are the highest in Nagpur and probably the highest in the country.
Stakeholder: The soil of Nagpur is very fertile. If irrigation facilities are provided adequately, the
agriculture potential can be exploited considerably. This will increase the purchasing power of the
rural population around Nagpur city. This will boost the overall economy in the region. Nagpur can
emerge as a food-processing hub.
Stakeholder: The Octroi rates are very high. This works against setting up of industries within Nagpur
city. For industries, which can be targeted in Nagpur city, there should be some kind of concessions
by way of Octroi rebate. This will boost economic activity in the region.
Stakeholder: Industrial growth will happen only if backward linkages are developed. For instance in
Pune, the presence of the automobile manufacturers has resulted in developing an auto ancillary
industry in and around Pune. Nagpur also has to do something similar.
Stakeholder: We need the MIHAN project if the Nagpur has to grow faster. We should aim at
completing the MIHAN project in the next three years.
Stakeholder: Political interference in labour disputes is another area of concern. This creates several
problems for all the industrialists. That is why there is no major industrial activity in the region.
Stakeholder: NMC has to re-organise itself to function like a corporate entity. They should recruit
more qualified people. There needs to be a separate cell for economic development. This cell should
provide a single interface for all prospective and existing investors to interact with.
Stakeholder: NMC should be seen as a serious development organisation. They should be more
proactive. Nagpur though has a better urban infrastructure than most Indian cities but still lags behind
most other cities. Nagpur should market itself to prospective investors. NMC should have an
advertising campaign to attract prospective investors.
Stakeholder: Nagpur has lots of potential for IT. In 2000, there were no IT companies in the city.
Today there are more than 60 companies in the city. Satyam has already plans for Nagpur. Infosys and
Wipro are also looking at Nagpur as a prospective investment destination. IT will surely grow in
Nagpur.
Stakeholder: NMC will have to incorporate the needs of industries like IT, education and health sector
in the land use plan it prepares. NMC owns several vacant lands in prime locations in the city. This
land should be exploited in partnerships with the private sector. IT parks and health care facilities
should be developed on these lands.
Stakeholder: Nagpur city has considerable potential for vertical expansion in the core city areas. The
existing FSI limit according to industry sources is inadequate and unreasonable. Higher FSI will
provide larger built-up area for industrial, commercial and residential consumption.
Date: 2nd March 2006
Time: 4-6 p.m.
Group name: Urban Environment
Preceding the 2nd stakeholders’ workshop, a focus group discussion was held with the group - Urban
Environment. The discussions in the group revolved around the topic of Urban Environment,
specifically gardens, water bodies (lakes, rivers and nallahs) and the pollution levels of air, water and
noise.
It was suggested by one of the participants that “Urban Environment” is a broad term and includes
many other issues like water supply, sanitation, SWM etc and hence the scope of discussion should be
broadened. CRISIL representatives clarified, that there is a separate group that is specially focusing
on these aspects of urban environment, and are categorized as core municipal services. Hence the
focus in the current group would be confined to the following components of urban environment –
water bodies (rivers, lakes and nallahs), parks and open spaces, air quality, water quality and noise
levels.
Nagpur historically was termed as “Gateway to Central forest” and still holds the importance of being
harnesser of rich biodiversity in central India. The city also takes pride in its 10 lakes, which hold
extremely high historical significance, but have been managed poorly.
There are many spaces/areas that represent the natural environment (rivers/lakes/water bodies) and are
home to rich biodiversity: flora and fauna. In addition to this, some areas also serve as sources of
water supply to the city. It is very important to understand these linkages and accordingly plan for
these areas. With the increasing number of projects related to Amusement parks on plans of NMC, it
was felt that such initiatives should not be encouraged at the cost of losing heritage and biodiversity
rich sites. As far as possible, the heritage of the city and natural environment should be conserved and
not comprised at the cost of “Development”.
The deterioration of the natural lakes and water supply sources also seems evident. Ambazari Lake,
which was once source of water supply to the city, has turned in to a garbage dump. The water is now
unfit for drinking, and is now being used by MIDC for industrial usage only.
Overall air quality is good in Nagpur. SPM levels usually are found above permissible levels in
residential and commercial areas in the city, due to increasing construction activity in the city.
Thermal power plant also generates large amounts of fly ash, which also increases SPM levels.
High levels of nitrates in water also signify sewage contamination. At places, there is also ground
water contamination and this is extremely hazardous for areas that intake ground water.
Noise standards are reported to be under permissible levels. There were no specific concerns raised
about noise levels in the city.
Suggestions
Incompatible land uses are being allowed in the vicinity of Nagpur city. The captive thermal power
plant is one such example, which is highly objectionable due to its proximity to the current habitation
in the city.
It is imperative to adopt a holistic approach towards nature conservation in the region. Hence there is
need to draw lessons from NBSAP (for Pune) which has specific action plans for conservation.
Biodiversity corridors should be created in the forms of continuous stretches. There should be a clear
cut strategy to conserve and protect the physical environment in form of rivers and hills in Nagpur.
Nag River has its origin in Nagpur. It is very important to think in terms of rejuvenation of the river
and address issues related to its pollution due to sewage and other wastes. A comprehensive plan
needs to be drawn out for the same. Efforts/schemes should be designed to check diversion of sewage
inflow in to the lakes, by locating the sewage treatment plants appropriately. It was suggested to go
for decentralized sewage treatment. Some of participants also suggested sewage/ wastewater treatment
at individual household level itself.
The Group also reflected on creation of new lakes/water bodies. All the lakes were long back by the
kings. The present planning doesn’t seem to recognize the need of creating new water bodies in
potential areas of the city.
One of the NMC officials commented that any development plan has to take into consideration the
natural environment. Biodiversity conservation programs should be the focus of CDP as well. The
responsibility of implementing these activities has to be taken up jointly by NMC, NIT, NGOs and
other public sector departments. Funds should be channelised to ensure development of gardens, open
spaces, roadside plantations in the city. A regular tree census should be undertaken to measure the
progress of these efforts.
Another stakeholder suggested that it is important for any development plan to identify and demarcate
biodiversity corridors in the city. It entails clear demarcation of water bodies (lakes/rivers/wells) and
plans to conserve their catchment areas. Reference should be made to the Supreme Court directives,
which also encourage people to revive the lost lakes/water bodies. There is also an urgent need to
think about decentralized sewage/waste treatment at individual household level. This will help reduce
the pressure on central treatment plants and ensure proper disposal of sewage generated. It is also
important to review the linkages of the city with its hinterlands to ensure sustainable exchange of
food, water and other resources.
Every city plan should be necessarily based on the principles of “Eco Planning”. Essential features
that constitute the landscape of city (including its topography) should not be ignored in the city
planning process. It is also important to ensure that new development follows the principle of
ensuring sufficient open spaces in the city in form of open spaces. Certain species of flora and fauna
that are native to the region exist in areas in and around Nagpur. Special care should be taken to
ensure their conservation in city planning. The fringe areas are degrading fast. We need to ensure that
they are planned and maintained well. In this initiative, it is also important to educate the people and
make them part of this planning process.
It is important to plan the entire development in the area in coherence with infrastructure investments.
Development in NOIDA, Navi Mumbai could be taken as examples in the Indian context. While the
investment plan has to ensure ecological sustainability, it is also important to consider the spillover
effects of development, which may not be environment friendly.
Date: 4th March 2006
Time: 4-6 p.m.
Group name: Tourism, Culture and Heritage
Preceding the 2nd stakeholders’ workshop, a focus group discussion was held with the group -
Tourism, Culture and Heritage. The session started with a presentation about the agenda of the
discussion, sector relevant issues emerging from city’s rapid assessment and a summary of the
presentations made by NMC officials and stakeholders in the vision and mission workshops.
Heritage conservation should be a focus area in preparation of building regulation and development
plans. Heritage includes both natural and man-made heritage.
Heritage
Lately there have been a large number of unauthorized layouts spurting in the city, near to fringes or
in fringe areas. A rough estimate suggested around 2500 such layouts. It is important to devise a plan,
which can check the growth of these unauthorized developments in city’s precincts.
List of heritage structures, prepared by the Heritage Committee needs to be revised–old industries can
also be considered in the new list.
Like heritage structure, precincts also need to be identification by the Heritage Committee and
development guidelines need to be defined for them. Initial steps would include detailed mapping of
the areas.
Heritage Committee also need to plan separately for the old city area and the same should be
incorporated in the Development Plan. Adequate infrastructure, appropriate public transport (no or
minimum pollution) should be provided. Overhead wiring to be removed to improve the urban design
aspect. Relocation of hazardous industries and re-development of important structures should be
carried out from the conservation fund. Within the old city area, vulnerable zone should be marked
separately. Strict architectural controls –street furniture, skyline, landscaping, signage and names
should be enforced.
Overall, regulation should be done for the heritage structures in terms of building and traffic
regulations, zoning, monitoring pollution and related activities. Funds and other resources for
maintenance should be provided separately.
To monitor all these activities, a separate heritage department/ cell should be created in NMC. NMC
should create a separate conservation fund from its budgetary allocations. It may also seek donations
or grants from NGOs, industrialists and other organizations active in this area. 204 structures are
already listed as heritage structures.
There was a debate about the subject whether all heritage structures should be made open to public.
Lots of government buildings, listed as heritage structure are not open to public visits, which limits
people’s interest in those. Some other participants countered the fact mentioning the security issues
and maintenance cost associated with such a step.
Tourism
Nagpur has certain inherent advantages to be developed as a tourism destination – connectivity,

location and proximity to tourism sites. For development of this sector, NMC should consider
development of world class convention centre. Tourism may be developed on the theme of adventure
tourism, religious tourism, health tourism, transit site or eco-tourism. Activities like Nagpur festival
should be organized alongwith other promotional activities.
MTDC can convert a few heritage structures into guesthouses for their proper marketing and usage.
Some pilot projects for tourist sites development may be taken up by MTDC through private
participation. Heritage walks and tours may be organised. RTO should refine the process for such
permits Private owners of important heritage structures should be encouraged to maintain and develop
them through incentives like waiver of property tax.
Regular cultural and festival activity should be encouraged by providing subsidized sites and other
incentives. Awareness campaigns should be carried out by state tourism department and private
operators. An official website should be created to market Nagpur. Tourism circuits may be
developed including some non-heritage structures also.
To build the sense of city’s culture and ownership for the same, local schools should make this subject
as a part of their curriculum. Photo exhibitions may be organized depicting the glory of Nagpur’s past.
Training of guides, light and sound shows etc. are was also suggested by the participants. Finally, an
integrated tourism plan should be prepared and it should be further integrated with the development
plan
One of the participants suggested that the old secretariat building should be developed as a museum.
Date: 8th March 2006
Time: 5-7 p.m.
Group name: Roads, Traffic and Transportation
Preceding the 2nd stakeholders’ workshop, a focus group discussion was held with the group - Roads,
Traffic and Transportation. The session started with a presentation about the agenda of the discussion,
sector relevant issues emerging from city’s rapid assessment and a summary of the presentations
made by NMC officials and stakeholders in the vision and mission workshops.
Citizen: Nagpur has no traffic plan. Without a traffic plan, the city is building flyovers, widening
roads etc. Is that the way the road infrastructure in the city is going to be improved?
Citizen: The IRDP project has several flaws in the road design. These need to be corrected. Also,
because of IRDP, the average speeds of the vehicles have increased substantially. It is important that
speed-calming devices are installed at critical points.
Traffic Police: Technology has to be used to manage traffic in the city more effectively. The use of
CCTV and active traffic control can considerably aid the traffic police in managing the traffic more
effectively. The use technology particularly closed circuit television and active traffic control are
recommended in the city of Nagpur. For a smooth flow of traffic, NMC should synchronise the
signals in the city.
MSRTC: MSRTC is finding it difficult to improve the public transportation system in the city. The
city bus operations are loss making and hence find it difficult to invest in new capacities. MSRTC had
asked NMC to take over the city bus operations but had declined in the past.
Citizen: The public transportation system must be improved so that people do not resort to use of
personal vehicles on a daily basis.
Citizen: A major problem that plagues the city has been the absence of parking lots in the city. It is
important that pay and park schemes are develop in the city. Building plans make a provision for
parking lots but in reality the designated places for parking are being put to commercial activities.
NMC should be vigilant in identifying the violators and should take immediate steps to put an end to
unauthorized development.
Traffic Police: For Nagpur city to be safe city for both pedestrians and motorists, it is essential that its
citizens are aware of the traffic laws. It is recommended that traffic parks are set-up in the city to
educate children about traffic discipline and road safety.
Citizen: The city roads have to be safe for non-motorised traffic such as bicycles. The city should
have a separate lane for bicycles since Nagpur has a large bicycle population.
Citizen: NMC should take over the public transport functions from MSRTC. NMC being the local
body will be more concerned about Nagpur’s needs rather a state owned body.
Citizen: Nagpur should have a public transport policy, which will be basically inspired by the
National Urban Transport Policy. MSRTC should throw open their infrastructure - bus depots,
workshops etc – for other users like private bus operators. Private buses should be allowed to operate
along with MSRTC.
Citizen: NMC and not private operators should run public transport operations in the city. Private
operators will not care about public safety. Public transport should be provided only by NMC.
NMC: NMC is planning to invite bus operators to provide public transport services on a contract
basis. We are awaiting approvals for the authorities to be able to provide such services.
RTO: RTO faces several problems in the city. The local RTO does not enough space to conduct
driving tests in the city. There is a need to have more than one RTO in the city. This will reduce the
pressure on the existing RTO.
ANNEXURE H: CITIZEN’S DEMAND SURVEY: SEC

CLASSIFICATION, QUESTIONNAIRE AND SURVEY FINDINGS
SOCIO-ECONOMIC CLASSES (SEC) GRID
Illiterate School up School SSC/ Some Grad./ Grad./

th
to 4 / College Post- Post-
OCCUPATION of the 5th – 9th HSC
literate but not Grad. Grad.
CWE
but no Grad. Gen. Prof.
(1) formal (4) (5)
(6) (7,9)
schooling
(8,10)
(2 / 3)
1. Unskilled Workers E2 E2 E1 D D D D
2. Skilled Workers E2 E1 D C C B2 B2
3. Petty Traders E2 D D C C B2 B2
4. Shop Owners D D C B2 B1 A2 A2
5. Businessm
None D C B2 B1 A2 A2 A1
en/
Industrialists 1–9 C B2 B2 B1 A2 A1 A1
with no of
employees 10+ B1 B1 A2 A2 A1 A1 A1
6. Self employed D D D B2 B1 A2 A1
7. Clerical / Salesman D D D C B2 B1 B1
8. Supervisory level D D C C B2 B1 A2
9. Officers/ Executives C C C B2 B1 A2 A2
10. Officers/Executives B1 B1 B1 B1 A2 A1 A1
QUESTIONNAIRE – NAGPUR’S CITIZENS’ DEMAND SURVEY
For office use only: Q’re SL. NUMBER (WITHIN CENTRE) 0 1 (1-6)
STARTING POINT NUMBER (7-9)
CONTACT NUMBER (WITHIN STARTING POINT) (10-11)
HOUSEHOLD NUMBER (WITHIN STARTING POINT) (12-13)

Admin Ward
01 02 03 04 05 06 07 08 09 10
No
(14-15)
Name of the Respondent:
Flat. No. Bldg/Block No.

Address of the
selected Street Name Area Name
Household
Landmark PIN-CODE (16-21)
City / Town / Village
Phone No. with STD Code (22-32)
Yes No Name Sign Date

Scrutinized (Supervisor) 1 2 (33)
Scrutinized (Executive) 1 2 (34)
Back Checked (Supervisor) 1 2 (35)
Back Checked (Executive) 1 2 (36)
Accompanied 1 2 (37)
Special Check 1 2 (38)
Name of Supervisor Sup. No. (39-41)
Name of Interviewer Int. No. (42-44)
Date of Interview (DD/MM/YY) (45-50)
1.1.1.1 General Citizen : 1

Slum Dweller : 2 ( 59)
IF THE RESPONDENT IS LIVING IN A SLUM, CIRCLE 2 FOR SLUM DWELLER - CIRCLE 1 FOR GENERAL
CITIZEN.
1.1 Talk to any member who is 18 years plus

Introduction: Good Morning/Evening. We are doing a study among citizens like you to understand your experience of
services provided by NMC. We, Hansa Research Group, have been entrusted this assignment. We would be grateful if you
can spare some time to answer this questionnaire. Thank you in advance for your time and cooperation
1.2 Circle quota in quota grid
Male SEC A SEC B SEC C SEC D SEC E Female SEC A SEC B SEC C SEC D SEC E
18-24 01 02 03 04 05 18-24 26 27 28 29 30
25-34 06 07 08 09 10 25-34 31 32 33 34 35
35-44 11 12 13 14 15 35-44 36 37 38 39 40
45-54 16 17 18 19 20 45-54 41 42 43 44 45
55+ 21 22 23 24 25 55+ 46 47 48 49 50
(60-61)
1. What is your (Respondent’s) education: _______________________Circle Below
2. What is your occupation ________________ Circle below
EDUCATION CODE : CWE Res Occupation code CWE Resp

pp
Illiterate 01 01 Unskilled worker 01 01
Literate but no formal schooling 02 02 Skilled worker 02 02
School – Up to 4th standard 03 03 Petty trader 03 03
School 5th to 9th standard 04 04 Shop owner 04 04
SSC/HSC (10 -12th)
th
05 05 Businessman / Industrialist with no. of
employees
Some college (incl. dip) but not graduate 06 06 None 05 05
Graduate –General (B.A., B.Sc. B.Com.) 07 07 1-9 11 11
10+ 12 12
Graduate –Professional (B.E., M.B.B.S., 08 08 Self-employed professional * 06 06
B.Tech)
Post-Graduate-General 09 09 Clerk/Salesman 07 07
(M.A.,M.Sc.,M.Com, M.Phil, Phd)
Post-Graduate-Professional(M.E., 10 10 Supervisory level 08 08
M.Tech, MBA, etc)
Officer/Executive-Junior 09 09
Officer/Executive-Middle/Senior 10 10
Housewife 11
Retired 12
Student 13
(62- (64- (66- (68-69)
63) 65) 67)
SEC Grid: Education of the CWE

Illiterate School up to 4th / School SSC/ Some College Grad./ Post- Grad./ Post-
OCCUPATION of the literate but no formal 5th – 9th HSC but not Grad. Grad. Gen. Grad. Prof.
schooling (6) (7,9)
CWE (1) (2 / 3) (4) (5) (8,10)
(70-71)
Unskilled Workers E2 E2 E1 D D D D
Skilled Workers E2 E1 D C C B2 B2
Petty Traders E2 D D C C B2 B2
Shop Owners D D C B2 B1 A2 A2
Businessmen/ None D C B2 B1 A2 A2 A1
Industrialists with
no of employees 1–9 C B2 B2 B1 A2 A1 A1
10+ B1 B1 A2 A2 A1 A1 A1
Self employed Professional D D D B2 B1 A2 A1

Clerical / Salesman D D D C B2 B1 B1
Supervisory level D D C C B2 B1 A2
Officers/ Executives Junior C C C B2 B1 A2 A2
Officers/Executives Middle/ B1 B1 B1 B1 A2 A1 A1
(72-73)
What is your age? ______ (74-85)
Gender : Male : 1 Female : 2 (76)

Which of these income groups listed on this card does your total monthly household income fall
under? Please include the salaries of all members, pension for retired people, and income from
agriculture, rent etc. while calculating household income. SHOW CARD A
< 1 2501-5000 2 5001- 3 15001- 4 25001- 5 50000 + 6

2500 15000 25000 50000
(77)
Native of Nagpur
How long have you been staying in Nagpur city?
Since 1 Over 10 2 5 – 10 3 3- 5 4 < 3 5

Birth Years Years years Years
(78)
If not born in Nagpur, which State & City/Town/Village do you originally belong to.
State : ________________________ (79-80)
City/Town/Village : ________________________ (81-83)
What is the reason for your shifting to Nagpur (Probe & Record Verbatim)
(84-89)
B Water Supply
1a Do you have a water connection within your premises (in the house)?
Yes 1 No 2
(90)
1b If no, where do you get water from?

__________________________________________________________________________________
________ (91-94)
1c How far is the point from your place of residence?

__________________________________________________________________________________
________
__________________________________________________________________________________
________ (95-100)
2. Do you get sufficient quantity of water? SHOW CARD B

All the time 1 Most of the time 2 Some time 3 Never 4
(101)
2a How many hours of supply do you get every day _______________ Hrs (102-103)
2b Are you satisfied with the duration of supply? SHOW CARD C

Highly dissatisfied 1 Dissatisfied 2 Satisfied 3 Very satisfied 4
(104)
If not satisfied, i.e. code 1 or 2 then ask
2c How many hours of supply do you require? _______________Hrs (105-106)
3 Do you get water at adequate pressure? SHOW CARD D
All the time 1 Most of the time 2 Some time 3 Never 4
(107)
Disagree totally 1Disagree 2 Agree 3 Agree totally 4
Somewhat somewhat
NMC wants to reintroduce meter system to collect water charges based on usage, rather than a flat
one payment for all. Do you think that this system is fair as persons using more will be paying more,
and thus households using less will pay less for water (108)
5 How much do you pay to NMC for water every month?
Rs. ________________ (109-111)
6. NMC is planning to improve its water supply services in terms of frequency, pressure, quality etc.
10-20% 1 20-50% 2 50-100% 3 50-100% 4
Would you be willing to pay more for those services? If yes, how much more? (112)
B Underground water drainage/sewerage
Do you have regular underground YES 1 NO 2

1 drainage system
Yes: 1 No: 2
(113)
1a If No, How do you dispose sewerage? (Read Out)
Open drain :1 Septic tank : 2 Low Cost Sanitation(LCS) : 3 Other : 4
(114)
1b If Yes, do you ever have drainage choking YES 1 NO 2

problem?
(115)
1c If Yes, how frequently do you have Choking problem (Read Out)
Once in 7 days : 1 15 days : 2 16 to 30 days : 3 30 to 60 days : 4

Less often : 5 (116)
YES 1 NO 2
2 Does the street drain overflows in peak time (morning or during rainy season)
(117)
2a If Yes - Does NMC clears it immediately? (Read Out)
All the time : 1 Most of the time : 2 Some time : 3 Never: 4 (118)
Does your locality get flooded during rains YES 1 NO 2

(119)
Which are the areas in Nagpur that get affected due to overflooding during the rainy season? Mention
Areas And Roads
(120-122) (123-125) (126-128) (129-131) (132-134)
C Municipal Solid Waste management

Where do you keep the garbage for collection ?
At the 1 Put in community waste bins provided on 2 Street 3 Other 4
doorstep the road corner
(135)
1b Does the municipal corporation collect waste/garbage directly from your house?
Yes : 1 No : 2 (136)
If yes, what is the frequency of collection of waste from your house SHOW CARD E
More than once a day 1 Once a day 2
Once in two days 3 Twice a week 4
Once in seven days 5 Others (Pl Specify) ____
(137)
Is the waste asked to be separated into dry and wet waste?
Yes : 1 b. No : 2 (138)
Are you satisfied with the door-to-door collection of waste service provided by Municipal
Corporation? Show Card F
4a Why do you say so?
Satisfaction Q 4a Why?
Highly dissatisfied 1
Dissatisfied 2
It is acceptable 3
Satisfied 4
Very satisfied 5
(139) (140-145)
What is the frequency of collection of waste by the municipal corporation from community waste bins
in your area?
More than once a day 1 Once a day 2
Once in two days 3 Twice a week 4
Once in seven days 5 Others (Pl Specify) ____
(146)
Are you satisfied with the collection of waste from the community waste bins provided by the
municipal corporation? SHOW CARD F –
Satisfaction Q 6 a Why?
Dissatisfied 2
It is acceptable 3
Satisfied 4
Very satisfied 5
(147) (148-153)
.
Are you satisfied with the road sweeping undertaken by the municipal corporation/ its contractors?
SHOW CARD F–
Dissatisfied 2
It is acceptable 3
Satisfied 4
Very satisfied 5
(154) (155-160)
Are you satisfied with the public toilet facilities provided by NMC? SHOW CARD F –
Dissatisfied 2
It is acceptable 3
Satisfied 4
Very satisfied 5
(161) (162-167)
Do you think ‘pay and use’ facilities would be better? YES 1 NO 2
8b(168) Are you satisfied with the general cleanliness in the city? SHOW CARD F
Satisfaction Why?
Dissatisfied 2
It is acceptable 3
Satisfied 4
Very satisfied 5
(168) (169-174)
1 Rs.10-20 2 Rs. 20-30 3 More than Rs.30 4
D.
Roads, Traffic and transportation facilities
How do you commute in the city when you go out?
Bus 1 Cycle 2 Two wheeler 3 Auto 4 Car/4 wheeler 5
(176)
2. In your opinion what are the major reasons for traffic congestion. I will read out a list. Please
first tell me which are the
causes for congestion and then rank each in order of priority. RANK ALL SHOW CARD G
List Rank
A Poor Public transport – Lack of sufficient buses/routes,
frequency of service
B Growing economic activity in the city
C Lack of maintenance of roads
D Increase in population of the city
E Indiscriminate parking of vehicles
F Hawkers occupying roads for trade
G Encroachment in footpath resulting in people walking on the
roads
H In sufficiency of flyovers
(177-184)
Do you think that parking charges should be made high so that usage of private vehicles is reduced
Yes 1 No 2
(185)
4.Do you think Nagpur roads are safe for you as a
Yes No
Pedestrian 1 2 (186)
Motorist 1 2 (187)
5. What do you think will be the solution for solving the traffic congestion in the city. We have a list
here. Please rank in order of priority. RANK ALL SHOW CARD H
List Rank
A State transport buses should be available in many more
routes
B State transport buses should be more frequently
available
C Roads should be broadened
D More flyovers should be constructed
E Traffic should be controlled in a better way by the
traffic police
F Roads should be made free of hawkers and
encroachments
G Private vehicles like cars and two wheelers should be
discouraged by imposing petrol cess and road tax
H We should have more autos
I We should have modern systems like skybus and metro
J There should be separate lanes for bicycles and buses
K Footpaths should be provided in all roads for the
comfort of pedestrians
L Separate parking space should be provided so that roads
are free for traffic
M Pay and park concept should be introduced
(188-213)
CARD 2 _______(1-6)
D1. Job opportunities in Nagpur
Do you feel there are adequate job opportunities in Nagpur?
Not at all 1 Limited 2 Adequate 3 Ample 4
(7)
Would you like your younger family members move out of Nagpur?
Yes 1 No 2 Maybe 3
(8)
If Yes then for what? (Multi code possible)
Better jobs 1
Better living conditions 2
Better education 3
Other reasons please
specify
(9)
E. Suggestions for making Nagpur as a model city in India

1.What is your dream for Nagpur?
(THIS QUESTION IS OPEN –ENDED. ANSWERS SHOULD BE PROMPTED ONLY IF NECESSARY FROM BELOW LIST)
Clean and green city 01
Safe and peaceful city 02
Modern city with world class 03
infrastructure
City known for its culture and heritage 04

Growth engine for central India 05
Other please specify
(10-21)
__________________________________________________________________________________
__________________________________________________________________________________
_____________________________________________________________ (22-27)
2. If Rs 100 crores (just a notional amount) is available with NMC, how much will you want them to
allocate to each of the following sector for making Nagpur a model city in India. Distribute Rs 100
crores. Total should add to Rs 100 crores. Show CARD J
Item Rs (Total Should
Add up to 100
Crores)
1 Improving roads (28-35)
2 Improving public transport (36-43)
3 Improving facilities at slums and providing pucca houses for slum
dwellers (44-51)
4 Improving quality of basic services provided by NMC regarding
water supply, sewerage, waste management etc. (52-59)
5 Maintaining Nagpur’s ‘Clean and Green’ image- parks and water
bodies (60-67)
6 Protection of heritage, culture and beautification of Nagpur (68-75)
7 Providing more schools, hospitals and other community facilities (76-83)
8 Attracting more industries / corporates for creating more jobs (84-91)
9 Others – Specify (92-99)
F. Slums
Here is a list of statements about slums. I will read out one by one. Please tell me to what extent you
agree or disagree Show CARD L
Strongly Disagree Agree Strongly

Disagree Agree
1 The programmes to improve facilities 1 2 3 4 (100)
of slums are in place
2 The urban poor are provided the 1 2 3 4 (101)
necessary infrastructure in terms of
toilets/bathrooms
3 There are number of hospital services 1 2 3 4 (102)

to take care of urban poor which
provide free service
4 There are enough schools to cater to 1 2 3 4 (103)
children of urban poor
5 Slums should be shifted to some place 1 2 3 4 (104)
outside Nagpur
6 Migrants from outside city especially 1 2 3 4 (105)
belonging to poorer communities
should be given transit
accommodation to facilitate quick and
easy settlement
7 The Citizen of Nagpur should 1 2 3 4 (106)
subsidise the services provided to
poor citizens of Nagpur
1a Here is a list of statements about slums. I will read out one by one. Please tell me your
opinion with the help of this card Show CARD M
Always Mostly Sometimes Never
1 Toilets and bathrooms are maintained 1 2 3 4 (107)
so that they are clean and usable
2 There is adequate water supply in 1 2 3 4 (108)
public toilets and bathrooms
throughout the day
2. What are three most important services that you need in your locality
a b c)
(109-111) (112-114)
(115-117)
G. Property Tax Assessment

Please answer Yes or No for Each Question
YES NO DK/CS
Is the process of assessment of property tax transparent and objective? 1 2 3
(118)
Have all guidelines/rules for this initiative been clearly communicated 1 2 3
/publicized?
(119)
Is it easy to seek clarifications/assistance from the NMC? 1 2 3
(120)
Is the response to clarifications given within a specified time frame? 1 2 3
(121)
Is the response up to expectations? 1 2 3
(122)
Has it lead to a simpler/ less cumbersome procedure for calculation of 1 2 3
taxes?
(123)
Is the current system user friendly? 1 2 3
(124)
Do you receive your bills on time? 1 2 3
(125)
Is there any ambiguity in your bills? 1 2 3

(126)
Is the payment of taxes hassle free / without harassment? 1 2 3
(127)
H. Grievance redressal system

Are you aware of the location/telephone number where you could register your complaints relating to
NMC services:
Yes 1 No 2
(128)
Have you ever complained for any of the NMC 2

Yes 1 No 2
services
(129)
3. If Yes, Has the resolution of complaint happened with in reasonable time frame
Yes 1 No 2
(130)
4. What facilities would you like to so that making complaints is easier

More ward offices 1 24 hour telephone numbers like police and 2
fire service
Internet 3 Complaint booths 4
SMS facility to register 5 Any other (specify)
complaints
(131)
News relating to NMC and other issues
1. What is the most often reported information about the NMC? SHOW CARD N (Tick more than 1 if
necessary)
a. Political activities related to the NMC 1
b. Issues relating to services and activities of NMC 2
c. Corruption, employee strikes, agitation etc. 3
d. New projects and activities taken up by NMC 4
e. Any other – Specify
(132)
How much information does NMC provide you on a regular basis on the following topics. Read Out
Adequate Every now No

information and then, information
not
regularly
1 Financial position of NMC 1 2 3 (133)
2 The projects that NMC is planning to take (134)
1 2 3
up
3 The decisions that are made by NMC 1 2 3 (135)
4 Tenders/ contracts awarded by NMC 1 2 3 (136)

5 The quality of services that are provided (137)
1 2 3
by NMC
In what form would you like NMC to share information with you on a regular basis. Please rank in
order of your preference RANK ALL SHOW CARD O
Press release to newspapers Ward level meetings
Through resident welfare Internet/website
associations
Regular monthly magazine Local Cable TV
(138)
It is very often said that NGOs or private sector can provide better services than NMC. In which of
the areas who should be providing services to you? SHOW CARD P
NMC NMC engaging By local Private sector
directly contractors community
using its groups/ resident
staff welfare
associations
Water supply 1 2 3 4 (139)
Garbage collection and (140)
1 2 3 4
disposal
Road maintenance 1 2 3 4 (141)
Public transport 1 2 3 4 (142)
Street sweeping 1 2 3 4 (143)
Property tax and water tax (144)
1 2 3 4
collection
Receiving complaints 1 2 3 4 (145)
Public toilets 1 2 3 4 (146)
Street lighting 1 2 3 4 (147)
Maintenance of parks and (148)
1 2 3 4
gardens
5. There are some positive aspects of Nagpur given below. Which of these are important to you as a
citizen of Nagpur. I would read out each Aspect. Please tell me with help of this card how important
is each aspect SHOW CARD Q
Not Somewhat Very
important important important
to me to me
Good educational facilities 1 2 3 (149)
Good job opportunities 1 2 3 (150)
Civic amenities are adequate 1 2 3 (151)
Water supply is adequate 1 2 3 (152)
Has a strong culture and heritage 1 2 3 (153)
Safe city 1 2 3 (154)
Good medical facilities 1 2 3 (155)
Cleanliness and greenery 1 2 3 (156)
Social peace 1 2 3 (157)
Is connected to all parts of the country and Maharashtra 1 2 3 (158)
V. PRESENTATION E
Summary of findings of citizens’ survey

Citizen Satisfaction Survey
in Nagpur City
March 2006
Objectives of the study
Nagpur Municipal Corporation (NMC) is interested in

understanding the citizens satisfaction about Nagpur city
NMC also wants to understand the citizens’ perception of
what they want to do to improve the facilities in the city
Also NMC wanted to understand what citizen wanted for
Nagpur to achieve the status of a model city
In order to understand Citizens’ perception, a study was
undertaken
This is the report of the findings
1
Methodology & Sample size
The study was quantitative in nature

Random survey procedures were followed
The starting point was selected from electoral rolls. The
number of starting points by wards were based on
population of the ward. That is higher the population in a
ward, a greater the starting point in that ward.
Once the starting voter nos. are selected through random
process for each ward, the specific voter addresses were
collected from electoral voter list records
After the study is done, the sample respondents were
weighted to Nagpur universe of SEC, age and gender
distribution.
Total Sample size by segment

Gender/ Age SEC All A B C D E
Male
18-24 159 12 32 46 44 25
25-34 316 20 74 76 88 58
35-44 235 16 54 52 56 57
45-54 140 18 28 30 31 33
55+ 185 42 37 42 37 27
Males Total 1035 108 225 246 256 200
Female
18-24 188 15 26 52 45 50
25-34 333 30 68 93 85 57
35-44 252 38 48 56 53 57
45-54 123 27 20 28 23 25
55+ 84 18 13 22 12 19
Females Total 980 128 175 251 218 208
ALL 2015 236 400 497 474 408
2
Findings
Issues checked
Citizen Satisfaction Index
Water Supply
Drainage system
Roads
Status of Slums
Grievance reddressal
NMC – Source of news
Dreams for Nagpur – to become a model city
3
Natives and Settlers
19% have come into Nagpur while 81% are born and
brought up here, of the 19%, 11% are in Nagpur for more
than 10 years.
Of the 19% who have come in from outside, 65% are from
Maharashtra towns and villages, 16% are from MP, 5%
from UP, 3% are from AP, and 1% each from Chhatisgarh,
Rajasthan, Kerala, Gujarat and Bihar
65% have come in search of job or on transfers, while 23%

have come in due to marrying a person in Nagpur and 8%
are here to study
Ward wise – Citizen satisfaction index

Citizen satisfaction index was calculated based on satisfaction on water supply,
solid waste management, facilities of public toilets and overall cleanliness of the
city
75
70.15
70
66.14 65.48
63.99 65.45
64.22 64.85 64.14
63.18 64.46 63.72
65 62.10 62.85
61.56 62.09
61.78
60
55
50
ALL 1 2 3 4 5 6 7 8 9 10 A B C D E
Comments
• The overall satisfaction index is at 64%, which is a good index.

• Highest satisfaction was in Ward 2 followed by Ward 8
• The lowest was recorded in Ward 4 followed by Ward 9, Ward 1 and Ward 3 in that order
•In terms of SEC, SEC E is least satisfied, while SEC B and A are better satisfied
4
Water Supply
March 2006
Water Supply
Under Water supply the following issues were covered -
Whether Water Connection available in the respondent’s premises
Sufficiency levels in “Quantity of water” supplied.
Day-to-day supply of water in hours.
Satisfaction levels with Supply of water.
Required hours of supply.
Pressure levels of Water supplied.
Opinion on the introduction of Meter system to collect water charges.
Amount paid to NMC towards Water services.
Willingness to pay more for better quality of water services.
5
Water connection available in respondents premises
100
5
20 17 20 18 21 19 20 21
24 28
80
60
40
20
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10
Yes No
Ward No 01 242 Comments

Ward No 02 178
•Ward 8 has 28% of respondents who do not have Water connection, This is the
Ward No 03 165
highest across Wards.
Ward No 04 169
Ward No 05 289 Ward No 08 172

Base :2015
Water connection available in respondents premises

100
8 9
17
25
35
80
60
40
20
0
SEC A SEC B SEC C SEC D SEC E
Yes No
Comments
SEC A 236 •SEC E has the highest number of respondents who do not have water
SEC B 400 connection.
SEC C 497 • Even in SEC D , 25% of the respondents have mentioned that they do not have
SEC D 474 a water connection.
SEC E 408
Base :2015
6
In the Absence of Water connection
In the absence of water connection, respondents depend on the following
source of water -
100
90
80
70 60
60
50
40
30 20
19
20
1
10
0
By Government By Well By Hand Pump By Tanker
Source
When asked for the distance between the “source of water” and “Place of
residence” - 40 % of the respondents have said ‘Near to my place of residence’
another 17% have said a 5 minutes time duration.
Base :405: Those who do not have

water connection
Whether sufficient quantity of water is received.. Ward wise

2
100 1 3
4 7 1 2 6
12 2
90 15 5
29 29 26
80 18 30
31
37
47 30 23 35
70
60
25 26
50 42 31 37
30
27 29
40 32
29
30 59
20 44 44
33 31 31 35 34
28
10 18 21
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10
All the time Most of the time Sometime Never
Comments
• Ward 3 has highest percentage of respondents who have mentioned that they Never get sufficient quantity
of water
Base :2015
7
Whether sufficient quantity of water is received.. SEC wise
100 3 3
3 5
6
90
27 27
80 31
32 38
70
60
23 34
50 36
28 25
40
30
20 42
36 32 31
30
10
0
SEC A SEC A SEC B SEC C SEC D
All the time Most of the time Sometime Never
Comments
• Not much difference can be observed across SEC s.

Base :2015
Supply of water in a day (time in hrs)

Sample Size Average Hours of water
supply in a day
All 2015 4
Ward No 01 242 4
Ward No 02 178 3
Ward No 03 165 3
Ward No 04 169 7
Ward No 05 289 3 Comments
Ward No 06 111 4
Ward No 07 239 6 • On the Whole,
Ward No 08 172 6 Average supply of
Ward No 09 220 4 water across all wards
Ward No 10 230 3 is very low at 4 hours.
SEC A 236 6
SEC B 400 4
SEC C 497 4
SEC D 474 5
SEC E 408 4
8
Satisfaction levels with supply of water – Across Wards
100 3 2 3 2
3 10 7
5 6
90 9
7
80 31 33 32 32
41
36 19
70 40 42
33
55
60
50
40 47
57 30 56
59 47 64
48
30 46 46
20 34
10 21 17
8 8 10 9 6
5 3 2 4
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10
Very satisfied Satisfied Dissatisfied Highly dissatisfied
Comments:
• Every ward has equal levels of Satisfied and Dissatisfied respondent.

• Incidentally Ward 3 has the highest number of both Very Satisfied and Highly dissatisfied respondents.
Satisfaction levels with supply of water – Across SECs

100
2 3
5 6 9
90
19
80 29
70 42 39
45
60
50
67
40 54
30 43 45
41
20
10
10 12
7 7 4
0
Very satisfied Satisfied Dissatisfied Highly dissatisfied
Comments:
• Lower the SEC, higher is the dissatisfaction
9
Supply of water required
Sample Size Average Hours of water supply
required in a day
All 841 6
Ward No 01 84 5
Ward No 02 69 6
Ward No 03 84 8
Ward No 04 47 7
Ward No 05 174 5
Ward No 06 48 4
Ward No 07 73 5
Ward No 08 60 8
Base :respondents
Ward No 09 90 6 who are not satisfied
Ward No 10 112 4 with water supply
SEC A 48 5
SEC B 133 6
SEC C 236 5
SEC D 208 6
SEC E 216 5
Water at adequate pressure – Across Wards

100 4
1 3 4
7 9 6 4
19 10
4 19
33
80 34
37 40
25 48
48 44 32
36 32
60
36
17 30
33
40 29 29
29 31
26 31
46
20 38
27 31 30
25 24
17 14 18 17
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10
All the time Most of the time Some time Never
Comments:
• Ward 3 has the highest number of respondents who have said that they never get water at adequate pressure.
• Nearly 50% of the respondents in Ward 8 have said that they get water at adequate pressure all the time.
•As observed earlier chart, Ward no. 8 not only get water for longer hours, but also get it at good pressure
10
Satisfaction with supply of water Vs. Pressure of water
100
80
60
40
20
0
Highly dissatisfied Dissatisfied Satisfied Very satisfied
Comments:
• No take outs from here. Respondents who are happy with supply of water
have adequate pressure of water, and those who are dissatisfied with supply of
water are dissatisfied with pressure of water
Introduction of Meter System..across Wards/ SECs
100
23
29 28 29 32
80 37 37 34
36 42 42
37 46
35 41
46
60
40
63
76
70 71
63
69 67 63
Avg :49
61 58 58 58
55 53 53
48
20
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W SEC SEC SEC SEC SEC
10 A B C D E
Top 2 box Bottom 2 box
Comments:
• A positive welcome for the meter system.

•W 7 seems to have apprehensions concerning the meter system.
• W 2 is positively inclined to the meter system
11
Introduction of Meter System..across Wards/SECs
100 3 4 6
11 7 9
11 16 15 10 8
13 10 18
20 9 16
80 18 21 34 19 23
25 36 26
21 27 27
25 28
33 25
60 41 24
29
34
32 37 34
35
40 43
41 32 39 36
32
39
30
47
20 36
41
35
26 30 30 29
19 18 21 19 22 21
17 17
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W SEC SEC SEC SEC SEC
10 A B C D E
Agree totally Agree somewhat DisAgree Somewhat Disagree totally
Introduction of Meter System Vs. Satisfaction levels with water supply
100
Introduction of Meter system
31 25
80
43
57
60
40 73
68
55
20 42
0
Top 2 box Bottom 2 box
Satisfaction levels with water supply

Comments:
Respondents who are very satisfied are bit more welcome to the Meter
system, but still substantial percentage of the respondents are not very
open to this idea
12
Introduction of Meter System Vs. Satisfaction levels with water supply contd..
100
10 9
Introduction of Meter system 19
23
80 22 7
33
19
60 34
44
40 10
31
54
20
31
24 24
0
Agree totally Agree somewhat DisAgree Somewhat Disagree totally
Satisfaction levels with water supply
Comments:
Respondents who are very satisfied are bit more welcome to the Meter
system, but still substantial percentage of the respondents are not very
open to this idea
Amount paid every month to NMC for water services

Sample Size Mean amount paid Median amount paid
All 2015 92 Less than 100
Ward No 01 242 87 Less than 100
Ward No 02 178 109 100-200
Ward No 03 165 116 100-200
SEC A 236 113 Less than 100
SEC B 400 105 100-200
SEC C 497 92 Less than 100
SEC D 474 89 Less than 100
SEC E 408 69 Less than 100
13
90
80
70
60
50
40
30
20
10
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10
10-20% 20-50% 50-100% More than 100% No response
Comments:
10-20% seems to percentage that respondents are willing to pay for better water
services
80
70
60
50
40
30
20
10
0
10-20% 20-50% 50-100% More than 100% No response
Comments:
Respondents belonging to households SEC A and B are willing to pay higher

percentage for better water service.
14
Drainage
March 2006
Underground water drainage/sewerage
The following issues were covered under Sewerage-
Means of disposal of Sewerage.
Choking of sewerage system.
Clearing out of overflowed drains by PMC.
Areas affected during floods..
15
Availability of Underground drainage system
100
10 10
17 17 15 18 15 17 15 17 16 19 17
24 20
32
80
60
85 90 85 90 85
40 83 83 82 83 80 83 84 81 83
76
68
20
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10 SEC A SEC B SEC C SEC D SEC E
Yes No
Ward 2 , have substantial percentage of respondents who do not have underground drainage
system .
Not much difference observed across different SEC Households
In the absence of underground drainage system , respondents dispose sewerage threw the
following means –
• Open drain (38%)
• Septic tank. (46%)
• Low cost Sanitation (4%)
Drainage choking problem.

100
36
80
61 61 57
63 64 66 63 64 66 64 62
68 72 71
75
60
40
64
20 39 39 43
37 36 34 37 36 34 36 38
32 28 29
25
0
C h o k es D o es n o t c h o k e
Comments:
64% of Ward 8 have mentioned that the drainage chokes!!
Base :1677 , those who have underground drainage system,
16
Drainage choking frequency
100
9 9 14
23 25 17
27 18 32
80 33 30 33
40 45 46 24 37
29
60 30 29 40
32 36
25 66 27
33
24 31
25
40 31 5
32
20 42
35
22 19 19
14 12 11 12 12
8 3 4 7 6 8
0
Once in 7 days 15 days 16 to 30 days 30 to 60 days Less often
Comments:
42% of the respondents in ward 4 have mentioned that drainage chokes once in 7days
Base :619 , those who have choking problem.
Clearing out overflowed drains by NMC

814 (40%) respondents have said that street drain overflows during the peak hours (morning or
rainy season).
100
80
Base :814
60
40
39
20
0
All W 1 W 2 W 3 W 4 W 5 W 6 W 7 W 8 W 9 W SEC SEC SEC SEC SEC
10 A B C D E
Comments:
39% of the respondents in ward 1 have said that PMC never cleans the Overflowed drains.
Except ward 3 where clearing of overflowing of drains happens “most of the time” in all wards, it is happening only
“sometimes”
17
Areas that get flooded during rains
38% of the respondents have said that their area gets flooded during rains . The areas that
get flooded as mentioned by the respondents are – Base :2015
% % %
Near Nagh River 5 Narendra Nagar 1 Ramdas Peth 1
Jayawantnagar 3 Jaripataka 1 Bajarangnagar 1
Itawaree 3 Manwada 1 Gandhi chowk 1
Balajinagar 2 Shankar Nagar 1 Vaishalinagar 1
Bhurdi 2 Loha Phool 1 Padoke chowk 1
Mahal Rd 2 Indira Nagar Slum 1 Kartan Market 1
Jhansirani Chowk 2 Ravinagar 1 Medical Chowk 1
Sadar 2 Chabhar nala 1 Gandhi Nagar 1
Kawtan market 2 Gopal Nagar 1 Law College 1
Ambasari Talav 2 Chandikanagar 1 Mayanagar Chowk 1
Nandanwan 2 Ghorewada 1 Sita Burdi 1
Piwdi river 1 Kailashnagar 1 Ghaneshawarnagar 1
March 2006
18
Municipal Solid Waste Management
The following issues were covered under Municipal solid waste management-
Garbage collection.
Frequency of garbage collection from home by MC
Separation of waste into Dry and Wet.
Frequency of garbage collection from community waste bins by MC.
Satisfaction levels with MC on the below issues –

Frequency of garbage collection.
Collection of waste from community bin .
Road sweeping .
Public toilet facilities.
General cleanliness
Area of placing garbage for disposal by respondents
100
80 18
30 25
13 24 25 15 25
26 35 25 29
30
27 30
60 42
40
67 71 67
62 61 60 64 60
58 59 55
53 53 49 49
20 39
0
All W1 W2 W3 W4 W5 W6 W7 W8 W 9 W 10 SEC SEC SEC SEC SEC
A B C D E
At the doorstep Put in community wastebins provided on the road Street corner Other
Comments:
DOORSTEP is the primary means of disposing garbage .
19
Frequency of collection of waste .
82% (1639 respondents) of the respondents have mentioned that MC collects
waste from their doorstep. The frequency of garbage collection is as below-
100
80
60
57 55
91 71 70 62
65 88
40 68 57 64 66 66
35 75 56
20
11
0
Mo r e t han o n c e a d ay O n c e a day O n c e in t w o d ays Tw ic e a w eek O n c e in seven days
Comments:
Majority of the respondents have said that the garbage is collected by MC once in day,
Waste separated in to Dry /Wet?
100
80
64 70
73 68 74
60 78 77 78
85 84 85 83 80 80
85 85
40
20 35
26 29 30 26
21 22 21 16 19 18
15 13 15 15 14
0
Yes No
Comments:
Ward 2 and ward 4 have very good percentage of respondents who have mentioned that the waste was asked to be
separated into dry and wet waste.
Similarly SEC A, there are higher percentage of respondents who say that waste was asked to separate into dry and
wet
20
Opinion on Door –Door collection of waste by MC
100
13 18 15
26 12 18 22 18 17
19 11
80 19 17 19 27
32
60
40 78
72
64 60 59 61 60
56 51 51 54 55 50
20
46 45 41
0
Top two box - Satisfied, highly satisfied Acceptable Bottom two box - highly dissatisfied, dissatisfied
Comments:
Ward 3 has highest number of dissatisfied respondents. W 8 has highest number of satisfied respondents.
Opinion on Door –Door collection of waste by MC…
100
11 10 14 11
21 11 18 12 13
80
14 5 4 14 13
11 13 19
16 26 22 20
20 28 18 26 18
60 23 27 18
32
13
56 38
40 74
46 40 51 49 46
56 42 53 42
46 37 36
20
36
27
10 16 14 10 11 10
4 9 9 4 9 4 5 6 8
0
Very satisfied Satisfied It is acceptable Dissatisfied Highly dissatisfied
21
Collection of waste from community bin by MC
100
80
6 32
60 14
25
40 12 12 9
48 15
20 26 35 26
33 1 21
10
0
All W1 W2 W3 W4 W5 W6 W7 W8 W 9 W 10 SEC SEC SEC SEC SEC
A B C D E
More than once a day Once a day Once in two days

Twice a week Once in seven days Once a month
No response
Satisfaction Levels – Across Wards

5
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10 SEC SEC SEC SEC SEC E
A B C D
Collection of waste from community bins Road sweeping undertaken by MC
Public toilet facilities General cleanliness
Comments:
Public toilet facilities in Ward 1 has scored the least.
General cleanliness in Ward 7 has scored the highest.
Among the four parameters “General cleanliness” has comparatively scored better.
22
Opinion on Pay and Use Facility
100
90
80
70
60
50
40 79 81 78 78
72 75 76
70 70 70 67 68 71 68
63 65
30
20
10
0
Column 1 Column 2
Comments:
Majority of the respondents have conveyed that “Pay and Use “Facilities would be better
Amount willing to pay for door to door collection of waste
100 1 2 2 1 0
1 5 4 3 1 0
2
3 1 6 2
2 3 3 1
2 0
1
90 4 0
1 7 7
0
2 18 24 11
17 17
20 19 21
80 29 21 20 28
28 20
30
70
60
50
88
40 80 83
76 75 78
72 69 73 70 71
64 63 67 65
30 58
20
10
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10 SEC SEC SEC SEC SEC
A B C D E
Less than Rs. 10 Rs.10-20 Rs. 20-30 More than Rs.30
Comments:
Majority of the respondents are willing to pay less than Rs 10 for door to door collection of garbage
23
Roads And Traffic
March 2006
Road, Traffic and other transportation facilities
The following issues were covered -
Type of vehicle used for commuting within city.
Major Reasons for Traffic congestion.
Solution for Traffic congestion.
Safety of Nagpur roads for traffic
Hiking Parking charges - Will it reduce use of private vehicles.
24
Type of vehicle used for commuting within city – Ward wise – ALL respondents
Comments:
Cycle and two wheelers were the main means of commuting in Nagpur.
Multiple vehicle ownership is also there in the households
180 3 3
160 36 44
3 2
140 1
6 3 24
25 31
120 2 8 20 53 17 38
2 0
15 15
100 19 20
45
46 46 34
80 58
54 58 31
48 49 55
60
40 47 45
40 40 27
26 25 48
27
20 42 43
28 21 23 28 28 29
20 16 13
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10
Bus Cycle Two wheeler Auto Car/4 wheeler
Type of vehicle used for commuting within city – SEC wise

Comments:
There is perfect correlation between SEC and ownership of vehicles or they commute
Multiple vehicle ownership is also there in the households
180
160
2 2 1
140 1 0
15 28 26 23
30 27
120 19
19
100 33
39 46
80 66
83 65
60 31 54
36
40 23
20 41 8 33
26 30 30
15
0
All SEC A SEC B SEC C SEC D SEC E
Bus Cycle Two wheeler Auto Car/4 wheeler
25
Reasons for Traffic congestion – Across Wards
All
6
W 10 W1 Comments:
5
It has come out very clearly that Increase in
4
population, lack of maintenance of roads,
3
W9 W2 existence of poor public transport, growing
2
economic activity are the 4 top reasons for
1
congestion on roads
0
W8 W3
W7 W4
W6 W5
Poor Public transport - Lack of sufficient buses/routes, frequency of service

Growing economic activity in the city
Lakh of maintenance of raods
Increase in population of the city The weighted ranks – outer the
Indiscriminate parking of vehicles point, more important the parameter
Hawkers occupying roads for trade
Encroachment in footpath resulting in people walking on the roads
In sufficiency of flyovers
Reasons for Traffic congestion – Across Wards

All
6
Comments:
5
It has come out very clearly that Increase in
4
population, lack of maintenance of roads,
SEC E 3 SEC A
existence of poor public transport, growing
2
economic activity are the 4 top reasons for
1
congestion on roads
0
SEC D SEC B
SEC C
Lakh of maintenance of raods
Increase in population of the city The weighted ranks – outer the
Indiscriminate parking of vehicles point, more important the parameter
Hawkers occupying roads for trade Max possible is 8 points
26
Reasons for Traffic congestion – Across different vehicle owners
Bus
6
Comments:
5
Increase in population, poor public
4
transportation, growing economic activity,
3
Indiscriminate parking of vehicles are the
Car 2 Cycle main reasons reported as creating traffic
1 congestion.
0
Auto Two wheeler

Lack of maintenance of roads
Increase in population of the city
Indiscriminate parking of vehicles
Hawkers occupying roads for trade
Are Nagpur Roads Safe?
100 1 0
90
80 36
46
70
60
50
40
30 63
53
20
10
0
Pedestrians Motorists
Yes No No response
27
Solution for Traffic congestion – Across wards
All W1 W2 W3 W4 W5 W W W W W SEC SEC SEC SEC SEC
6 7 8 9 10 A B C D E
Roads should be broadened 8.5 9.1 8.5 9.1 7.8 8.5 7.4 8.2 8.6 8.2 8.6 8.7 8.4 8.3 8.3 8.7
Traffic should be controlled in a 8.3 8.0 8.9 9.1 7.4 9.1 8.7 8.0 8.5 7.8 8.2 8.2 8.2 8.2 8.5 8.5
better way by the traffic police
State transport buses should be 8.3 8.8 7.2 8.6 8.4 8.3 7.5 8.3 8.6 8.3 8.5 8.6 8.3 8.0 8.2 8.6
available in many more route
More flyovers should be 8.0 8.4 8.1 7.7 7.3 7.2 8.2 8.4 8.9 7.8 8.2 8.6 8.0 7.5 8.1 8.0
constructed
State transport buses should be 7.8 8.3 7.5 7.4 7.2 7.9 7.2 7.4 8.7 7.6 8.1 8.1 7.8 7.5 7.7 8.1
more frequently available
Roads should be made free of 7.0 7.5 7.0 6.7 7.0 7.0 7.4 6.7 7.1 6.7 7.1 7.0 7.1 6.9 7.1 7.0
hawkers and encroachment
Private vehicles like cars and two 7.0 6.6 6.7 6.6 7.3 7.1 7.5 6.5 7.2 7.0 7.4 6.6 7.0 7.1 6.8 7.2
wheelers should be discouraged by
imposing petrol cess and road tax
We should have more autos 6.5 5.4 6.6 6.1 7.0 6.1 7.2 7.1 6.2 7.1 6.5 5.7 6.4 6.6 6.7 6.6
There should be separate lanes for 6.4 5.6 6.6 7.2 6.8 6.6 6.8 6.4 6.2 6.7 5.8 6.4 6.3 6.6 6.6 6.2
bicycles and buses
We should have modern systems 6.3 5.4 6.5 5.7 6.0 6.7 6.5 6.7 5.9 7.1 6.2 5.9 6.5 6.5 6.2 6.2
like sky bus and metro
Footpaths should be provided in all 6.1 6.3 6.5 6.3 6.2 6.4 5.8 6.3 5.3 6.3 5.7 6.2 6.3 6.4 6.2 5.6
roads for the comfort of pedestrians
Separate parking space should be 5.8 6.4 6.1 5.9 6.6 5.8 5.5 5.9 5.2 5.6 5.4 5.9 6.2 6.0 5.7 5.5
provided so that roads are free for
traffic
Pay and park concept should be 5.1 5.4 4.9 4.8 6.0 4.4 5.3 5.3 4.6 4.9 5.2 5.2 4.9 5.3 4.9 5.0
introduced
Weighted rank – max = 13
Changes in parking charges Vs. Usage of private vehicles - Overall
Yes it will reduce use of private vehicle
34
66
No there will not be any effect in hiking parking charges
Comments:
Majority of the respondents feel that increasing parking charges is not going to affect the
usage of private vehicles.
28
Job Opportunities
March 2006
Job Opportunities
The following issues was covered about Job opportunities -

Whether there is adequate job opportunities available in Nagpur
Whether younger members of family will leave Nagpur as they grow older
Reasons for leaving
29
Job Opportunities in Nagpur
100 4 4 2 5 3 4 3 1
6 3 7 3 4 9 6
6 9 4 5 3
90 12 4
80
70
51
60 71 66
69 72 75 77 64 76
64 74
50
40
30
20 38
22 27 23
10 21 21 18 16 17
14 16
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W10
Not at all Limited Adequate Ample
Job Opportunities in Nagpur
100 4 3 4 3
4 5 5
6 4 5 3
90 16
80
70
60 68 69
69 70 71
50 67
40
30
20
10 21 24 24 20 20
14
0
Not at all Limited Adequate Ample
30
Job Opportunities – Whether younger family member will leave city
100 4 5 3
11 10 12 10
90 15 17 17
23
80 34 28 32
24
36 18
70 45 33
50
60 35 45
50
40
62 67 64 64 66
30
53 52
45 42
20 37 40
10
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W10
Yes No May be
Job Opportunities – Whether younger family member will leave city
100
11 9 8 10 13 14
90
80
34 31
70 36 37 35
42
60
50
40
30 57 61
53 53 52
20 44
10
0
Yes No May be
31
Job Opportunities – Reason why younger family member will leave city
160
140
50 43
120 32 37
33 39 25
28 17 12 25
100 13 15 21 8
12 6 10 2
13 9
80 14
60
90 91 91 90 91 97
88 85 86 84
40 75
20
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W10
Better jobs Better living conditions Better education
Job Opportunities – Reason why younger family member will leave city
160
140
120 38
33 30 34
29 28
100 12
12 5 14 14 9
80
60
88 90 88 90 84 89
40
20
0
Better jobs Better living conditions Better education
32
SLUMS
March 2006
Slums of Nagpur
The following issues was covered about slums -
Opinion about slums.
Usability of public toilets
Water availability in public toilets
33
Opinion about slums
The Citizen of Nagpur should subsidise the services provided to poor
2.88
citizens of Nagpur
Migrators from outside city especially belonging to poorer

communities should be given transit accommodation to facilitate quick 2.55
and easy settlement
Slums should be shifted to some place outside Nagpur 2.25
There are enough schools to cater to children of urban poor 2.47
There are number of hospital services to take care of urban poor

2.41
which provide free service
The urban poor are provided the necessary infrastructure in terms of

2.31
toilets/bathrooms
The programmes to improve facilities of slums are in place 2.26
0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50
Opinion about slums

All W1 W2 W3 W4 W5 W6 W7 W8 W9 W10
The programmes to improve facilities of slums are in place – 37 23 65 60 39 47 54 27 23 31 24

Agree
Disagree 62 77 35 40 61 53 46 72 77 69 76
The urban poor are provided the necessary infrastructure in terms 35 20 58 47 37 43 45 29 29 28 25

of toilets/bathrooms - Agree
Disagree 65 80 42 53 62 57 55 70 71 72 75
There are number of hospital services to take care of urban poor 44 26 62 46 51 52 50 39 43 42 38

which provide free service - Agree
Disagree 56 74 38 54 48 48 50 60 57 58 61
There are enough schools to cater to children of urban poor - 47 36 64 48 47 57 60 40 43 44 41

Agree
Disagree 53 64 36 52 52 42 39 59 57 56 59
Slums should be shifted to some place outside Nagpur – Agree 35 28 46 37 50 22 61 31 33 34 37
Disagree 64 71 54 63 49 77 39 68 67 66 63
Migrants from outside city especially belonging to poorer 52 47 55 49 53 71 78 41 43 43 45

communities should be given transit accommodation to facilitate
quick and easy settlement – Agree
Disagree 48 53 45 52 47 28 22 57 57 57 55
The Citizen of Nagpur should subsidize the services provided to 67 72 77 75 67 81 82 59 59 60 50

poor citizens of Nagpur - Agree
Disagree 32 28 23 25 32 19 18 40 41 40 50
34
Toilets
Toilets and bathrooms are maintained so that they are clean and
There is adequate water supply in public toilets and bathrooms
usable
throughout the day
40
40
40.76
30
Mean : 2.42
32.74 Mean : 2.12
30
20 22.95
23.23 20 23
20.69
10 18.67
10 17.03
0
0
Always Mostly Sometimes Never
Wards better maintained are - Wards 3,4,7,9, 10

In terms of water, the better satisfied ones are Wards 4 and 10.
Property Tax
March 2006
35
0
20
40
60
80
100
Is the process of
assessment of property
49
25
26
tax transparent and
objective
Have all guidelines/rules

for this initiative been
33
35
31
clearly communicated
/publicized
Yes
Is it easy to seek
clarifications/assistance
31
36
32
from the NMC
Is the response to
clarifications given
28
35
36
within a specified time

frame
Is the response up to
No
28
39
32
expectations
Has it lead to a simpler/

less cumbersome
27
40
33
procedure for
calculation of taxes
Issues relating to property taxes
Is the current system

35
34
30
user friendly
Grievance redressal
DK/CS
Do you receive your

58
21
20
bills on time
Is there any ambiguity in

34
23
43
your bills
Is the payment of taxes

hassle free / without
38
31
31
harassment
March 2006
36
Grievance redressal

Awareness of location where to register a complaint
Experience in complaints registering.
Preferred options for complaint registering.
Type of information received from NMC
Adequacy of information
Expected source of information from NMC
Awareness of area of complaint

Only 18% knew where to go to complain in NMC and only 14% have ever sent any complaints to NMC.
Awareness was better in ward 3 (42%), 2 (22%)and 7 (22%).
While 62% of those who complained, mentioned that their complaints were resolved, the other 38%
mentioned that their complaints did not get resolved with in a reasonable time frame. Only in ward no. 3,
62% said that their complaints did not get resolved
Facilities to make complaints easier

140
120 2 8 11
4 2
3 4 6 3
21 34 23
22
100 27 21
1
11 23
2 27 4 2
40 2 2 2
2
80 18
3 41 21
38 29
4 53 55 36
60 41
56
40 67
54 53 42
70
42 56
48
20 39 35
22
10 17
0
All W1 W2 W3 W4 W5 W6 W7 W8 W9 W10
More ward offices 24 hour telephone numbers like police and fire service
Internet Complaint booths
SMS facility to register complaints
Citizens are looking for two way communication where one will get a response rather than Internet and
SMS which is one way communication
37
Facilities to make complaints easier- SEC wise
140
120 5 6
4 2
8 2
23 27
100 27 28
23 30
4 3
2 2
80 3 0
42 39
41 38
60 41
48
40
45 44
42 48
20 30 36
0
More ward offices 24 hour telephone numbers like police and fire service
Internet Complaint booths
SMS facility to register complaints
The level of importance of issues
2.8
2.6 2.88 2.86 2.8 2.81 2.8 2.79

2.84 2.7 2.82 2.73
2.4
2.2
2
ALL
Good educational facilities Good job opportunities

Civic amenities are adequate Water supply is adequate
Has a strong culture and heritage Safe city
Good medical facilities Cleanliness & Greenery
Social peace Is connected to all parts of the country and Maharashtra
Max=3 points
38
Type of Information Received from NMC
50
40
43
30
20 28
23 19
10
Political activities related to the NMC Issues relating to services and activities of NMC
Corruption, employee strikes, agitation etc New projects and activities taken up by NMC
Adequacy of information on activities of NMC
100
90
80
70 54 57 58 50
60
50 5151
40 26
26 28
30 27 22
20
10 22 17 15 19 23
0
Financial position of The projects that The decisions that Tenders/ contracts The quality of
NMC NMC is planning to are made by NMC awarded by NMC services that are
take up provided by NMC
Adequate Every now and then No information
Over 50% reported that no information is received on all the issues checked
39
How should NMC share information with citizens
4
5.18
3
3.61 3.48
2 3.55
2.94
2.29
1
0
Info Source
Press release to newspapers Ward level meetings Through resident welfare asscoaitions
Internet/website Regular monthly magazine Local Cable TV
Nagpur- Model City?
March 2006
40
Suggestions to make Nagpur as model city

Citizens dreams for Nagpur
Important services required by citizens from NMC
Area to be improved – Distribution of 100 crores.
Who should provide municipal services in Nagpur
What is citizens’ dream fro Nagpur – Across wards & SEC

6 7 8 9 10 A B C D E
Clean and green city 64 67 67 60 68 72 80 63 54 68 47 67 67 66 64 57
Safe and peaceful city 52 45 61 52 45 66 41 56 33 59 49 50 56 49 54 50
Modern city with world class 30 12 41 44 26 53 22 31 18 30 22 32 40 29 30 21

infrastructure
City known for its culture and 22 8 40 20 7 45 12 27 7 25 18 26 28 21 22 16
heritage
Growth engine for central India 17 5 30 15 8 41 12 23 1 19 7 20 23 19 16 11
Employment facility 6 0 2 7 5 5 8 10 17 4 11 5 6 7 5 9
Electricity supply should be good 4 1 1 - 12 4 2 10 0 7 4 4 1 5 6 5
Water supply should be improve 3 0 1 1 9 3 5 8 1 5 0 - 2 3 5 5
Should provide park facility 3 1 2 1 5 4 6 1 4 1 3 3 3 3 2 2
Should plant trees 2 2 2 1 4 2 3 1 3 1 4 3 3 3 1 2
Pollution free 2 1 4 3 - 3 5 - 4 1 2 2 1 2 1 3
Should provide good facility in 2 1 - 4 2 1 2 1 2 2 1 1 2 2 1 1

Nagpur
Should construct pakka road 2 1 1 2 4 0 4 2 1 2 1 3 1 2 2 1
Weighted rank – max = 13
41
Important services required by citizens
6 7 8 9 10 A B C D E
Water Supply 34 31 21 16 36 36 33 34 38 46 40 27 30 32 36 42
Road Arrangement 33 43 34 25 21 36 44 30 14 45 35 35 31 33 35 33
Should provide garden 31 36 38 43 23 35 21 22 39 24 27 32 35 29 33 26

facility
Should arrange electricity 24 21 7 15 35 22 32 29 18 37 26 24 22 21 29 25
Should arrange road light 10 7 11 15 4 8 21 15 15 4 5 10 8 11 11 9
Should provide hospitals 9 3 5 14 20 7 - 3 21 6 14 4 8 10 8 12
Cleanliness should be there 8 4 7 3 4 10 3 12 19 7 9 4 9 9 6 11
Self Tap 8 4 9 11 3 4 1 12 5 14 11 3 5 7 9 13
Drainage Arrangement 7 13 3 2 6 5 6 9 10 5 10 8 3 9 6 10
Road Cleanliness should be 6 14 10 4 2 8 3 4 8 4 1 10 5 7 6 4

there
Distribution of 100 crores for development of Nagpur
Attracting more industries and corporates

to generate jobs
Others
Roads
1.2 12.9
Providing more schools and hospitals 13.9 Public Transport
11.9 10.9
Protection of heritage, 9.1 17.3

culture and beautification Slums Development
10.7 12.2
Maintaining Clean & Green Image

Municipal services –Water, Sewerage, SWM
42
Who should provide municipal services in Nagpur
100
12 13 14 18 18 16 18 20
22 21
7 8
80 11 11 13 15 9
17 16 12 12
27
60 27 25 27 21 21 20
21 18
40
64
52 47 46 48 50 49
20 42 45 45
0
Water supply
and water tax
Public toilets
maintenance
Maintenance
lighting
complaints
Sweeping
and disposal
transport
Receiving
of parks and
Property tax
Street
Public
collection
collection
Garbage
Street
gardens
Road
Directly by NMC Engaging contractors By local Community groups Private sector
Demographics
43
Education details – Across wards
Wards 1 2 3 4 5 6 7 8 9 10 SEC SEC SE SE SE
A B CC CD CE
Illiterate 6 7 1 3 5 4 4 12 7 6 10 1 1 2 6
Literate but no 0 0 - - - 1 - - 0 - 2 - 0 - 0
formal schooling
School-Up to 4th 8 7 3 4 8 5 8 11 9 10 12 1 1 5 9
standard
School 5th to 9th 26 20 27 19 32 25 24 26 34 34 24 3 8 20 46
standard
SSC/HSC (10th- 33 27 39 44 28 38 41 34 32 26 31 19 41 61 27
12th)
Some college 5 8 6 4 6 6 2 3 3 5 7 8 9 5 5
(incl.dip) but not
graduate
Graduate- 14 20 15 16 12 14 12 10 10 13 13 37 28 6 6
Gen(B.A.,B.Sc.B.
Com.)
Graduate- 2 4 5 3 2 2 2 1 - 3 1 12 3 0 0
Pro(B.E.,M.B.B.S.
,B.Tech)
Post-Graduate- 4 6 5 3 7 6 5 3 5 2 1 16 9 1 0
Gen(M.A.,M.Sc.,M
.Com,M.Phil,Phd)
ALL (Unwtd) 20 242 178 165 169 289 111 239 172 220 230 236 400 497 474
15
ALL (000's) 15 195 134 116 126 214 77 169 124 177 176 185 314 338 365
07
Occupation details – Across wards & SEC

Wards 1 2 3 4 5 6 7 8 9 10 A B C D E
Unskilled worker 14 12 8 23 9 10 11 13 22 16 15 1 1 2 17
Skilled worker 10 7 11 13 11 13 11 9 7 9 7 - 6 15 14
Petty trader 8 8 3 7 18 6 6 6 2 11 8 1 4 8 17
Shop owner 6 5 4 10 10 4 5 6 3 4 9 7 16 5 2
Businessman / Indu -None 1 2 - 2 - 2 2 - 1 0 1 5 2 0 -
Businessman / Indu -1-9 1 3 3 - - - - 1 0 1 - 5 1 - -
Businessman / Indu -10+ 0 0 - - 1 - - 1 - - - 2 - - -
Self-employed professional 1 2 - 3 1 - - 1 - 2 - 5 1 0 0
Clerk/Salesman 6 5 4 4 7 6 9 7 6 6 5 2 12 9 3
Supervisory level 1 1 2 3 1 3 1 0 - 1 1 1 2 2 1
Officer/Executive-Junior 2 3 4 1 1 1 - 1 2 1 1 10 1 0 -
Officer/Executive- 1 1 1 2 1 1 2 3 - 1 1 7 1 1 0
Middle/Senior
Housewife 37 33 47 21 31 40 40 39 40 38 37 36 37 44 31
Retired 2 1 1 - 1 2 - 1 1 2 3 3 2 1 1
Student 12 16 12 11 7 13 12 11 13 7 12 15 13 12 12
Not Working 1 0 - - 1 - - 1 2 1 1 0 0 0 2
ALL (Unwtd) 201 242 178 165 169 289 111 239 172 220 230 236 400 497 474
5
ALL (000's) 150 195 134 116 126 214 77 169 124 177 176 185 314 338 365
7
44
Sec details – Across wards
Wards 1 2 3 4 5 6 7 8 9 10
A 26 16 12 8 11 8 9 5 11 10
B 20 23 25 31 20 26 16 15 16 22
C 19 26 20 17 29 29 24 22 21 18
D 18 22 23 28 25 26 25 29 27 22
E 17 14 19 15 15 11 26 30 25 27
ALL (Unwtd) 2015 242 178 165 169 289 111 239 172 220
ALL (000's) 1507 195 134 116 126 214 77 169 124 177
Gender details – Across wards
Wards 1 2 3 4 5 6 7 8 9 10 A B C D E
Male 57 47 67 59 48 45 52 47 49 54 51 51 45 61 52
Female 43 53 33 41 52 55 48 53 51 46 49 49 55 39 48
ALL (Unwtd) 2015 242 178 165 169 289 111 239 172 220 230 236 400 497 474
ALL (000's) 1507 195 134 116 126 214 77 169 124 177 176 185 314 338 365
45
Age details – Across wards
Wards 1 2 3 4 5 6 7 8 9 10 A B C D E
18-24 years 29 24 15 17 24 22 20 23 19 22 16 18 23 27 23
25-34 years 21 31 39 40 33 30 21 39 32 36 25 35 30 36 28
35-44 years 18 25 28 19 18 27 17 18 14 17 24 22 20 14 20
45-54 years 12 13 12 7 11 11 18 12 12 11 12 12 12 10 13
55+ years 21 7 6 17 15 10 24 7 23 14 24 13 14 14 16
ALL (Unwtd) 2015 242 178 165 169 289 111 239 172 220 230 236 400 497 474
ALL (000's) 1507 195 134 116 126 214 77 169 124 177 176 185 314 338 365
Migration details – Across wards
Wards 1 2 3 4 5 6 7 8 9 10 A B C D E
Since Birth 71 82 88 78 71 78 89 88 87 86 74 84 78 83 84
Over 10 Years 18 12 4 7 16 16 6 7 7 9 16 10 11 10 9
5 - 10 Years 7 5 7 9 8 5 4 3 2 4 6 4 8 5 4
3- 5 years 2 0 - 5 3 1 - 1 3 1 3 2 1 2 2
< 3 Years 2 0 1 1 1 1 - 1 1 - 2 1 1 - 1
ALL (Unwtd) 2015 242 178 165 169 289 111 239 172 220 230 236 400 497 474
ALL (000's) 1507 195 134 116 126 214 77 169 124 177 176 185 314 338 365
46
ANNEXURE I: HANDOUTS GIVEN DURING PRIORITIZATION

WORKSHOP ON 12TH MARCH 2006
City Development Plan for Nagpur
Prioritization Workshop
Strategies and Action Plan

(Please refer to this for group discussion and group level prioritization exercise)
March 12, 2006

Vision and Mission Statement
The vision for the Nagpur was formulated by the stakeholders through the consensus approach and
continued consultation with the community on strengths, current issues, concerns, problems and
desirable future focus areas. The mission statements were also formulated by the citizens in the
previous workshop (5th February, 2006) and further refined during focus group discussions during
first week of March 2006.
Why Nagpur is Important
The stakeholders were asked to articulate why Nagpur is important for them; various opinions were
articulated and the following characteristics emerged as the defining ones, shaping the identity of
Nagpur:
o Centrally located in India with large catchments spread in all directions
o Rich mineral resource base
o Well connected to all major cities in India through road, rail and air networks
o Excellent medical and educational facilities available in the city
o Clean and green image of the city
Vision for Nagpur
As a result of above-mentioned workshops with NMC officials and stakeholders in Nagpur, the vision
for Nagpur is emerging as follows:
… An eco city that provides adequate, equitable, sustainable access of urban services for
all citizens
The workshops have also indicated that to achieve this vision, NMC should support the following
growth themes:
o The city should attain a key position in IT, ITES and health services related industries
o Support industrialization in its hinterland
o Promote education, culture and tourism


Mission statement: Nagpur should be a city having a vibrant economy with employment
opportunities and infrastructure, to support good quality of life.
Strategies and action areas

Develop collaboration and association between institutions and industries of Nagpur to further
establish the dynamic role of Nagpur as a hub for agro-processing, steel and allied industries, textiles,
transportation and IT.
o Joint Coordination and curriculum development, facilitation of R&D for industries in
institutions, impart training in institutions by industry
Ensuring adequate power supply to retain the newly acquired role of investment destination
o Immediate measures to cover the current shortfall through demand management, captive
power generation and appropriate planning for the future
NMC should play a more active role in fostering an environment, which is conducive to
business.
o NMC should provide a single window to all business and commercial groups to deal with
matters pertaining to various civic services and approvals. It should have an economic
development cell, which will act as an interface for all issues raised by commercial and
business groups.
o Simplify the processes relating to industries to support investment activities in the city.
Project and Investment for Economic Development:

All investments and projects suggested as part of CDP will support economic activity directly or
indirectly. For e.g. markets, truck terminal may be developed, for which NMC needs to identify and
develop projects.
Land Use and Housing

Mission statement: Modern land management practices that promote economic development in an
environmentally sustainable manner
Strategy and action areas
Inner city/ core areas revitalization
o Decongesting the core areas through selective relocation of commercial and trading activities
o High Density high rise provision must be made in the old city limits
o Identify land in the peripheral areas and provide connectivity and other infrastructure
o Building Regulation policies to be framed to encourage decongestion of the core areas
through building norms, FSI norms & incentives, parking norms
Discourage development in critical, ecologically sensitive areas

o Critical locations with respect to environmental sensitivity need to be identified and
demarcated by the town-planning department.
o Special DCR need to be made applicable to these areas to restrict any encroachments and
unauthorised developments.
o Private land owners within large masses of green spaces within the municipal limits like
PKV, NEERI, VNIT etc. must be involved in the planning process
Develop CBDs in other parts of city
o The assessment with respect to the current land use indicates that there is still scope for
commercial activity. This however shall be dispersed and more business districts should be
developed which will decongest and reduce load on the core city areas.
Compatibility of land uses
o Carry out study to identify corridors where densification is possible. NMC must calculate the
carrying capacity of various areas on the basis of certain indicators, for example the water
source, eco-sensitivity, cultural or heritage significance etc.
o In selected areas, where the carrying capacity still exists, the concept of paid FSI must be
explored. The contractor must be given extra FSI with extra payment.
o Educational institutions/ work places and residential areas being located in opposite directions
generate traffic demand, which could otherwise be avoided if land use was compatible. The
DP, which is due in 2007 needs to address this issue as availability of land is not a constraint.
Facilitate housing for slum population and transit shelters for the EWS/ LIG migrant population
o Encourage builders, developers to develop mass housing under incentives. These aspects will
need to be taken into account in the new Development Plan to be prepared.
Peripheral areas’ (metropolitan regions) development needs focus and integration with
transportation networks through coordinated efforts from NMC and NIT
o The potential development areas in the peripheral areas need to be linked through an efficient
arterial structure within /outside the city. These would provide alternatives to these areas
bypassing the core of the city resulting in decongesting the core. The arterial structure is
proposed in such a way that it will take care of future vehicular growth. Thus NMC shall
undertake an exercise to widen these roads and connect the missing links.
o Provision of adequate land for transportation corridors, transportation hubs and network to
provide safe efficient and affordable mobility.
Practical and demand based land use planning

o The preparation and implementation of the next development plan should be accelerated to
retain its relevance and it should be revised every five years based on land demand for
different uses.
Project and Investment for Land Use: Investments need to be quantified for the above strategies.
However this being more of a planning exercise, investments cut across all sectors and have been
addressed in the relevant sectors.
Urban Environment
Mission statement: Nagpur to be developed as an environmentally sustainable city
Conserve Environmental resources

o Identification of sources and points of pollution
o The protection of water bodies, lakes and open spaces from further encroachments shall be
carried out in a co-ordinated way. The rivers/ lakes/ tanks/ nallahs should be clearly marked
and notified to prevent further encroachment.
o Tree census should be carried out annually and appropriate roadside plantations should be
encouraged in all areas. Plantation of trees must be encouraged through schools, NGOs and
by undertaking tree plantation drives.
o The Development Plan must identify bio-diversity areas/ corridors and make reservations for
them appropriately.
o Water harvesting and soil conservation must be emphasized.
o Vacant plots must be identified and it must be ensured that there is an open space in every
society. This plot must be developed and maintained by the concerned authority.
o Eco-friendly building concept should be promoted and corresponding policy and incentives
must be in place.
o Special budgetary provision must be made in annual budget for environment as planned
activity to implement and monitor the recommendations of annual environmental status
report. Environmental impact assessment study should be carried out for all the major
projects.
Increase water holding capacity of the water bodies

o De-silting shall be carried out to increase the water holding capacity and to remove the toxic
and hazardous materials that reached the lake/ riverbeds.
o Hydraulic capacity of the nallahs and water bodies must be improved through construction,
widening and deepening of sidewalls.
o Develop surroundings for recreation purpose and stop further flow of wastewater into the
water bodies.
Air pollution must be controlled

o Public transport must be strengthened in order to discourage usage of vehicles.
o Vehicle free zones must be declared. Especially in the old city congested areas, to ensure
conservation of heritage structures, motorised vehicles should be avoided on select roads.
o There should be synchronization of traffic signals so that the waiting time is reduced.
o Strict enforcement of pollution norms must be ensured.
Air Quality Monitoring

o A framework for air pollution monitoring and management needs to be in place.
o At least 10 air quality monitoring stations shall be set up by NMC/ MPCB at select locations
in the city (at busy junctions and near industrial estates) and main parameters such as CO and
HC shall be monitored as per the guidelines.
o It is imperative to establish a database on air quality indicators and initiate research on health
effects of particulate matter. The database shall include sources and emission concentrations
and identify non-scheduled industrial and commercial premises in the city with air pollution
potential to develop emission reduction strategies.
Control Noise Pollution

o A Db meter must be placed in prime areas to bring awareness amongst the citizens about the
degree of noise pollution.
o In zones declared as silence zones, strict action must be taken against non-compliance.
Reduce waste generation

o This can be made possible through awareness creation and eliciting active community
involvement in source segregation practices. The NMC shall take a pro-active role in
sensitising the communities on waste minimisation through a robust awareness campaign and
education with support of NGOs and other agencies.
o Incentives and awards should be announced for the most active citizens/ colonies.
o Vermi-composting must be encouraged and it must be made compulsory in newly constructed
buildings, institutional premises, government buildings etc.
Create awareness about environment conservation measures

o Bring awareness through school children and usage of local TV channels and newspapers.
o NMC can organise workshops giving demonstrations of water saving measures, waste
reducing and composting techniques.
Development of garden, open spaces

o Develop and maintain gardens at different neighbourhood levels
o Encourage citizens’ contribution towards maintenance of neighbourhood parks
Project and Investment for Urban Environment:

Investments and projects for environment improvement are suggested as part of the following sectors:
Drainage and River Improvement
Slums
Projects Proposed as part of Traffic and Transportation will also improve environment by
reducing vehicular pollution.
Urban Poor and Slums

Mission statement: Nagpur should become a slum free city in the next decade
Identification and notification of slums

o Lastly, a large proportion of the notified slums in Nagpur are well-developed residential areas
and not merely jhuggi jhopdi clusters. Such slums should be de-notified and brought under
the tax net. This would not only add to the corporation’s revenue but also allow focus of
funds on priority areas.
The decision making for prioritisation of projects for slums shall be gradually shifted from the
NMC to the grass roots level. NMC will play the role of facilitator and financer.
o Allocate funds for slum improvement from its won budget and various other state/ central
government schemes.
o Identify the slums and announce the budgeted amount.
Accommodation for the urban poor

o Rehabilitation must be done in low rise buildings
o Dormitories need to be created for construction workers and other types of labour
o Housing colony can be established for people with assured income. e.g. servants colony
o While declaring zones as industrial, provide reserve lands for EWS/ LIG in these areas as
workers are bound to come there
Slum Networking
o Slum networking would involve mapping and integrating slum locations and the natural
drainage paths of the town with the parks, playgrounds etc. to form a continuous network of
green corridor. The approach is to help build infrastructure in an economical way and also
target the environmental improvement of the surroundings.
o The slum dwellers must be involved in the cleanliness drive.
Awareness among beneficiaries towards project implementation

o Make beneficiaries partners in their own development works and implementation Encourage
beneficiary contribution in order to ensure responsibility and ownership of the new housing
by the dwellers
o Hold frequent meetings of the slum dwellers along with the NMC officials (ward officer)
wherein the beneficiaries can give their contribution to project development and also take the
responsibility of implementing these projects
o The beneficiaries should be educated on the project, which is being planned in their
neighbourhood, so that they can better monitor the project.
o Prioritising of projects and project implementations with active participation from
beneficiaries right from the planning stage.
o Social audit conducted through the formation of Vigilance committees. Form groups among
the beneficiaries and involve them in the implementation of the projects.
o Educate them on the importance of proper sanitation, pucca housing and education for
children.
Project and Investment for Slums and Urban Poor: Total investment Rs.500 crores
Investment of Rs.250 crores under a Public Private Partnership model forming part of SRA
Housing for EWS and LIG will entail an investment of Rs.175 crores
Infrastructure provision in slum areas will require an investment of Rs.75 crores
Roads, Transportation and Traffic Management

Mission statement: Safe and efficient traffic management
Improve Public Transport System

o Add Rolling stock to the existing system, preferably CNG buses
o The number of buses plying must be as per the CIRT norms. The procurement of buses must
be phased over the next 2-3 years.
o NMC/ MSRTC should explore the option of private partnership for the operation and
maintenance of these buses.
o New depots, bus shelters and display systems at depots must be established keeping in mind
the BRTS (Bus Rapid Transport System) plan.
o Improve the corridors with dedicated bus lanes, pedestrian facilities, bus stops etc
o Public transport to be cost effective to increase the patronage
o Timely and efficient accessibility must be provided by the public transport system especially
in the old city areas in order to discourage usage of private vehicles
o Explore the feasibility of MRTS - NMC/ MSRTC must prepare a framework for the same and
a consultant must be appointed to suggest ways and means to achieve it. The BRTS must be
implemented in consultation with the citizens.
Prepare a DPR in comprehensive manner to include BRTS, road widening, parking facilities etc
o Prepare a comprehensive and scientific traffic plan for the city
o Hawker zones must be created and continuous efforts must be made by the NMC to avoid
encroachments
o Re-planning of the old bazaars in order to bring about efficient utilization of space
Efficient and scientific traffic management

o Discourage private vehicle usage and other measures to improve traffic management
o Implement computerized signalling for better traffic management
o Augmentation of traffic police
o Traffic Calming Measures
o Establishment of cycling networks and pedestrian paths
o The footpaths must be wide and walkable
o It must be ensured that at least 60 per cent of the roads must have footpaths (i.e. roads 20 feet
and above). Footpaths in internal roads must not be heightened.
Have a parking policy in place

o Increase parking charges especially in prime areas
o Parking space must be provided for auto rickshaws.
o The PPP option can be explored for provision of cycle parking.
Project and Investment for Roads, Traffic and Transportation: Total Investment Rs. 2550
crores
Outer ring Road – Rs.650 crores
Road widening / improvements - Rs.200 crores
Flyovers / Rail over bridges – Rs.150 crores
Traffic Management – Rs.50 crores
MRTS via Public Private Partnership – Rs.1500 crores
Water Supply
Mission statement: Water for all and 24 x 7 supply: safe, equitable, reliable, adequate water supply
o Refurbish the old distribution system
o Reduce transmission and distribution losses
o Conduct a leak detection study and reduce the UFW
o Conduct a study to check the quality of water being supplied
o Identify illegal water connections and discourage public stand post (PSP)
o In slum areas, there are several places wherein there is a PSP and the nearby households have
water connections. Such PSPs must be removed.
o It is possible that the water is getting polluted as water from a nearby sewerage line seeps in.
Such potential and existing polluting sources need to be checked. Systems refurbishments
shall be taken up.
o Prepare an asset inventory and map the water supply systems for effective monitoring
o Conduct an energy audit
o Individual connections to all households
o Rain water harvesting to be made compulsory for al new projects
o The metering must be as per the usage and not on the basis of supply
Project and Investment for Water Supply: Rs.453 crores
Sourcing of water: Rs.400 crores
Leak detection and water audit: Rs.28 crores
Energy audit: Rs.25 crores
Strengthening of water supply distribution system: Rs.115 crores
Water recycling and reuse: Rs.250 crores through Public Private Partnerships
Sewerage and Storm Water Drainage

Mission statement: 100% coverage in sewerage collection and treatment and strengthening and
rejuvenation of natural drainage system
Ensure no sewerage is let untreated into the water bodies in and outside the city
o Decentralise the system of operations for effective service delivery
o Ensure location of STPs in co-ordination with river and lakes conservation plan, such that the
benefits are maximised.
Provide universal access to clean, affordable sanitation facilities at public places

o Improve and ensure access to sanitary facilities for the urban poor and slum dwellers.
Encourage pay & use category of public conveniences with community involvement in the
maintenance of the same.
NMC must focus on rejuvenation of Nag and Pilli rivers, nallah canalization and hence
strengthening the natural drainage system. Lake rejuvenation must be included in the development
process as priority area.
All the roads must have storm water drains to prevent flooding during peak periods.
Project and Investment for Sewerage system: Rs.520 crores

North zone: Rs130 crores
Central Zone: Rs240 crores
South zone: Rs150 crores
Project and Investment for Drainage: Rs.250 crores

Drainage alongside road – Rs50 crores
Nallah canalization – Rs50 crores
Strengthening existing nallahs – Rs50 crores
Rejuvenation of Nag and Pilli rivers – Rs50 crores

Mission statement: Clean city, bin-free city
Increase the technical capabilities of NMC’s solid waste management department
Ensure source segregation and door-to-door collection

o Further enhance citizen participation in source segregation to 100%
o Outsource the communication campaign to NGOs/ environmental organizations.
o Campaigns to be initiated for awareness among the urban poor and slum dwellers towards
better SWM practices
o Institutionalize rag-pickers association and integrate them into the system in primary
collection activities
To end the current waste dumping practices, development of landfill site is a must.
Waste to energy projects should also be encouraged to improve financial viability.
Project and Investment for Solid Waste Management: Rs.50 crores

Sanitary land fill: Rs25 crores
Bin-free city: Rs25 crores
Culture and Heritage

Mission Statement: Gateway to the tiger country
The stakeholders feel that it should not only act as an entry point to Vidarbha region with great
tourism potential, but also be seen as a tourism destination itself.
NMC should prepare a heritage conservation plan.

o Listing and documentation about artefacts, structures, buildings etc. and the list should be
updated on a continuous basis.
o Based on the criteria defined by the heritage committee, precinct and heritage zone would be
identified and planned for.
o To retain the character of these heritage zones and precincts, separate byelaws and regulations
would need to be prepared for each of them. These need to be integrated in the city’s overall
development plan with respect to zoning and building regulations.
Ensure a sense of ownership of the heritage structures among various stakeholders

o There should be increased interaction with the heritage structure owners.
o NMC should create awareness amongst the people and organize heritage walks and tours.
o It should reach out to private entrepreneurs for these activities.
o There is a need to create a separate fund for these conservation activities from the budgetary
allocations of NMC.
o NMC needs to build its capacity through training of employees
o The Central Public Works Department (CPWD) and Public Works Department (PWD) are in
charge of the maintenance of a very large number of heritage buildings in the Nagpur. A
separate conservation cell needs to be created in these organizations also.
The plan may be supported by heritage conservation policy for the city.
o The policy should cover aspects of documentation (status and condition of the heritage
structures), strategy plan (what needs to be done) and implementation plan (how it should be
done).
o Tourism may be developed on themes of heritage, wildlife, religion, health or education.
o Adequate facilities should be provided to tourists in terms of affordable accommodation,
information and booking services, inter city and intra city transport.
Project and Investment for Culture and Heritage

Detailed projects need to be identified. Though it is recommended that a specific provision is made by
NMC from its budgetary allocations.
Medical and educational infrastructure

Strategies and action plan
The future steps towards improvement in the health care facilities should be based on following
principles:
o Shift from target oriented to community oriented approach
o Participatory planning in medical care
o Emphasis on quality health care and client satisfaction.
o Emphasis on preventive health care measures
Eradication of preventable diseases by 2011

o Supply of good quality drinking water
o Strict control and supervision of hotels roadside food vendors is necessary.
o For eradication of vector, control of mosquito menace by 2011
o Control of Stray / Street Dogs is very essential to prevent infection of Rabies.
o Total Vaccination of the population as per WHO schedule should be completed by 2011
Consultancy medical advice should be available by way of Internet to all the population.
Making Nagpur a medical services hub

o City should have convention centre for conducting major medical conferences and for
providing health care to the population.
o Government should encourage multi-speciality hospitals.
o NMC should provide concessions in the form of affordable cost land, exemption of octroi on
equipment & medicine, subsidy on water rates and taxes, etc.
Reform plans
o Emergency Care: NMC should provide Emergency Medical vans equipped with medicines
for accidents and trauma.
o Involving private doctors by providing them with free space in the existing structure of
corporation dispensaries. This will ensure quality medical care to the under privileged.
Encourage public private partnership in primary education for maintenance buildings and
infrastructure
Ensure quality of education in schools through standardization and incentives

Project and Investment for Medical and educational infrastructure
Detailed projects need to be identified. Though it is recommended that a specific provision is

made by NMC from its budgetary allocations.
Municipal Finance & Governance

Increasing revenue generation

o Increasing realisation from existing taxes (within existing tax structure parameters) through
better identification, billing, assessment, collection and enforcement
o Carrying out changes in tax structure (principles underlying purpose, tax base, rates, slabs,
exemptions, rebates, etc.)
o Introducing stepped tariff structure for water connections (This would require complete
metering of all connections in the city.)
o Appoint an agency for carrying out a cost audit of all the expenditure, incurred service-wise
o Making all-round improvements in the tax administration process to facilitate revenue
generation.
In addition to revenue mobilisation, NMC needs to explore expenditure reduction measures

towards energy efficiency, fuel consumption and other items where reduction is possible after
conducting proper cost audit of all major items of expenditure.
o Using the accrual based double entry accounting system for taking better informed decision
making
o Outsourcing non-administrative and non-technical operations of most of the municipal
functions like
Property Tax database management, demand notices generation, arrears collection, etc.
Water billing
Controlling the growth of expenditure

o NMC needs to create such funds like the depreciation fund, infrastructure fund disaster
management fund, etc. to meet unplanned and emergency expenses to have prudent financial
management.
o Preparation of budgets should be more rigorous and departments should be made accountable
for meeting budgetary goals
Governance
o Performance indicators for various urban services provided
o Public Disclosure of financial performance and stating an open house to ensure transparency
in NMC operations
o Communicating with the public and within the organisation to build popular support for the
reform initiatives
o Resolving confusion created on account of dual entities (NMC and NIT) operating in the city
Other Projects and Investment: Social Amenities: Rs15 crores
Destitute home – Rs 1 crore
Marriage halls (10) – Rs 5 crores
Night shelter – Rs 4 crores
Public toilets – Rs5 crores
Estimated project investments

(For individual level prioritization – Please fill and return this at the
end of the workshop)
March 12, 2006

Project Prioritization by Mission Stakeholders
Stakeholders are requested to rank the sector and project sub components, keeping in view
• Sustainable capacity
• Citizen perceptions and
• Your own perception as citizens of Nagpur
Rank A: Necessary
Rank B: Desirable
Rank C: Least Priority
ILLUSTRATIVE EXAMPLE
Total Investment Rs crs Rank

Storm water drainage 250.00
1 Drainage along side Road 50.00 B
2 Nallah canalization 50.00 A
2 Strengthening exisiting nallahs 50.00 C
3 Rejuvenation of Nag and Pilli rivers 50.00 A
4 Lake rejuvenation 50.00 A
Please return this page after you have marked your priority
Name:
Organization:
Telephone No.:
Capital Investment Plan Summary 2005-2011

Sector Investment in Rs crores
Water supply and distribution 568 Priority assigned (A/B/C
1 Pench IV 400
2 Leak detection and Water Audit projects 28
3 Energy Audit Projects 25
4 Strengthening of Water Supply System 115
Sewerage 520
1 North zone 130
2 Central zone 240
3 South zone 150
Storm water drainage 250

1 Drainage along side Road 50
2 Nallah canalization 50
3 Strengthening exisiting nallahs 50
4 Rejuvenation of Nag and Pilli rivers 50
5 Lake rejuvenation 50
Solid Waste Management 50

1 Sanitary landfill 25
2 Bin free city 25
Water recycling and reuse 250
Slum Development / Housing 500

1 Housing for LIG and EWS 175
2 Slum Rehabilitation 250
3 Slum infrastructure improvement 75
Roads 1085
1 Outer Ring Road 650
2 Rail Over bridges within city limits 125
3 Flyovers 100
4 Bridges over rivers 10
4 Road widening 200
MRTS and Traffic Management 1550

1 Traffic management 50
2 MRTS 1500
Social Amenities 15
1 Destitute Home ( one) 1
2 Marriage Halls (ten) 5
3 Night Shelters (four) 4
4 Public Toilets 5
Total
Grand Total 4788
89
Please return this page after filling in
Specific
suggestion/
comments on
actions proposed
Projects you have

feel should be
included in
addition to those
listed above
Areas that you

feel need further
work and
attention
Other comments/
suggestions
90
ANNEXURE J: OUTPUTS OF PRIORITIZATION WORKSHOP (12TH

MARCH 2006)
Summary of investment prioritisation as marked by stakeholders individually

Capital Investment Plan Summary 2005-2011 No. of responses No. of responses No. of responses
with Rank A with Rank B with Rank C
(ncessary) (desirable) (least priority)
Sector Investment in Rs crores
Water supply and distribution 568
1 Pench IV 400 33 7 5
2 Leak detection and Water Audit projects 28 18 12 13
3 Energy Audit Projects 25 14 15 16
4 Strengthening of Water Supply System 115 17 22 8
Sewerage 520
1 North zone 130 32 11 4
2 Central zone 240 17 19 11
3 South zone 150 23 13 12
Storm water drainage 250

1 Drainage along side Road 50 30 12 4
2 Nallah canalization 50 22 18 5
3 Strengthening exisiting nallahs 50 8 20 15
4 Rejuvenation of Nag and Pilli rivers 50 20 14 4
5 Lake rejuvenation 50 13 15 11
Solid Waste Management 50

1 Sanitary landfill 25 24 19 2
2 Bin free city 25 27 18 0
Water recycling and reuse 250 19 7 1
Slum Development / Housing 500

1 Housing for LIG and EWS 175 24 15 9
2 Slum Rehabilitation 250 16 15 15
3 Slum infrastructure improvement 75 19 20 8
Roads 1085
1 Outer Ring Road 650 25 14 5
2 Rail Over bridges within city limits 125 31 9 4
3 Flyovers 100 13 20 12
4 Bridges over rivers 10 15 11 13
4 Road widening 200 21 10 7
MRTS and Traffic Management 1550

1 Traffic management 50 35 10 0
2 MRTS 1500 16 18 11
Social Amenities 15
1 Destitute Home ( one) 1 19 13 11
2 Marriage Halls (ten) 5 7 18 13
3 Night Shelters (four) 4 15 23 9
4 Public Toilets 5 40 1 4
Total
Grand Total 4788
91
Comments and suggestions given by stakeholders after the action

prioritisation workshop (12th March, 2006) on the proposed actions and
projects
1. Prashant Sarode, Nagvidarbha builders Association
Specific 1. To reduce traffic problems on roads more than 2 ½ lanes, last lane
suggestion/ should be reserved for parking.
comments on
actions proposed 2. Front set back of commercial buildings should be converted into
footpath & present footpath areas should be used to parking
Projects you have 1. Allied development of the CARCOL MIHAN project should be
feel should be considered and they should be invited to participate.
included in
2. Special education zones in 3 tier system primary secondary higher
addition to those
education should be formed.
listed above
3. SEZ should be formed to boost up the growth rate.
Areas that you Designating kind use attesting present land use should be done by applying
feel need further mind and town planning principle. Any subsequent interference should be
work and avoided.
attention
These should be secrecy about the proposed line of action regarding land
use classification & development of newer projects implementation should
Other comments/
be fast. Land acquisition prices should be rational. Public participation
suggestions
should be increased.
2. Sandesh Ramteke, Elumenical Development centre of India (EDCI)
Specific These actions or program should be implemented.

suggestion/
comments on
actions proposed
Projects you have Addition of convention centre in social Amenities.

feel should be
included in
addition to those
listed above
Areas that you Health Insurance
92
feel need further Good forensic Lab

work and
attention Virology Lab
Other comments/ Now electricity is becoming big problem how to solve it.
suggestions
3. Vijay Davgan, Nag Vidharbha Builders Association
Specific Outer Ring Road to be stated on priority basis.

suggestion/
comments on
actions proposed
Projects you have MIHAN Project is lagging behind for many years can change the scenario of
feel should be Nagpur for overall development Good Infrastructure needed for the city.
included in
addition to those
listed above
Areas that you Social Amenities.

feel need further
work and
attention
Other comments/
suggestions
5. P.S. Rajive, NMC
Specific Reduction of UFW in Nagpur city with specific materialization in certain

suggestion/ area which improves water supply to maintained consumer.
comments on
actions proposed
Projects you have 1. Permanent source of water

feel should be
2. Solid waste disposal in different category
included in
addition to those 3. Removal of water line which are in under drain catchment / sewer
93
listed above catchment

4. Scab delay in move traffic area like vanity SQ panchsheal SQ
5. Parking plaza at Itwari.
Areas that you Specific attention to be given on
feel need further
1. 1900/572 layout after drainage sewer network.
work and
attention 2. Sewer network disposed in Nallah should be removed
3. RDB from warchia rd to Manish society.
1. Improvement of water supply with equalizing all zonal requirements

as per need.
Other comments/
suggestions 2. British liquid sewer (lay brown sewer) needs to be straightened
3. Public latrines should be minimized.
6. R.D. Jadhao, NMC
Specific To raise citizen satisfaction - equitable water distribution

suggestion/
comments on
Reduce distribution losses and UFW.
actions proposed Sourcing of water should split in three phase A Raw water pipeline B
Treatment plants & ESR and distribution system.
Projects you have Solid waste management composing vermiculture.

feel should be
included in
addition to those
listed above
Areas that you Sourcing of water

feel need further
Used of method gas from SWTP
work and
attention
Other comments/ Rejuvenation of Nag and pill river self purification of rivers
suggestions
94
7. Azizurahman, NMC
Specific In water supply work related to equitable distribution saving of water

suggestion/ energy and lifting the satisfaction level shall be on top priority than
comments on augmentation.
actions proposed
Segregation of waste should be provided for bin free city.
Traffic conjunction places shall be identified
Road dividers shall run through four square to square no cuts in
between.
Uni Directional traffic management shall be imposed
Restrictions to Bicycle cycle rickshaws and hawker on thick traffic roads.
Projects you have Decentralised environment friendly system for composting the
feel should be degradable segregated wok
included in
Promoting projects generating employment
addition to those
listed above Public awareness companion on large scale through media like
newspaper cable TV and special newsletter of NMC regarding protecting
the utilities provided using it as personal paying violently for the utility.
Areas that you Public Transport

feel need further
work and
attention
8. V.S, Johari, NMC
Projects you have Parking plaza in / near commercial Areas

feel should be
RUB
included in
addition to those Missing links of DP
listed above
Areas that you

feel need further
STP’s + mother zone
work and
attention
9. Mahesh R. Gupta, SDE, NMC
Specific The idea of MRTS to be explore with the PPP- A The ______ about the
suggestion/ public transport system at ______ with the help of MSRTC/NMC/PSP of
comments on mini bus of busy traffic roads and bid buses as per the planning.
95
actions proposed
Projects you have The urban transportation system should be segmented with
feel should be MSRTC/NMC and private sector participation. About 500 buses can
included in improve the city urban transport system. This wills also further ___ to
addition to those luxury and ordinary buses to reduce the ___ owned vehicles use on the
listed above city road.
Other comments/ The execution of the work and design of the road work is required to be
suggestions performed on per IRC specification and requirement.
The DP missing links should be _______. The Bridges on Rivers ____

also be ___.
10. S.B.Jaiwal, NMC
Specific Road widening improvement here we have think about the majority of
suggestion/ roads which have been wide but still MSDCL’s MSEB’s system has
comments on become obstacle to traffic so instead widening more & more roads top
actions proposed priority has to be given remove these obstacles first while preparing
proposal for widening of any new roads priority for shifting such
obstacles should be done and that on realistic basis i.e. by keeping some
percentage of roads widening more would do rather detailed estimate for
removal of such obstacles will have to be prepared and provision for this
expenditure will have to be made.
Other comments/ As per NMC’s Act it is the duty of such to remove obstacles on roads
suggestions have high court has recently ordered to remove all the obstacles on
carriage width/ foot path The poles other equipments which were not
obstacle before widening of roads nor become obstacle so top priority in
to given for removal of these obstacles as it would require nothing less
than Rs 50 crores remove the obstacles in today situation more obstacles
will be created when we will be widening more roads
96
11. Sunil N Pashirie, MSRTC
Specific To reduce traffic congestion of Nagpur city roads It is necessary to loan of

suggestion/ cycle Rixa finest. Make special lane to two wheelers auto vehicles Improve
comments on city houses connecting all part of city from one end make city less station at
actions proposed Rly stn, bus stn and another places of markets and hospitals
Projects you have For transportation plan of city operation all main and leig roads are
feel should be included
included in
addition to those
listed above
Areas that you On Eastern part of city widening of roads water supply to increased old
feel need further drainage line should be changed
work and
attention
Roads may be widening by traffic Engg way Bus bay and proper place of
parking must be provided at widening road to avoid traffic congestion.
Other comments/
suggestions Subway and footbridge must be essential.
12. R S Ghatole, MSRTC
Specific Public transport system should be strengthened parking in the city

suggestion/ should be improved competitions should be removed on top priority.
comments on
actions proposed
13. G.G Khat, NMC Traffic Engg
Specific OK
suggestion/
comments on
actions proposed
Projects you have Sufficient

feel should be
included in
addition to those
listed above
97
Areas that you Improvements to old city area first. Provision for city buses in the old city
feel need further area i.e. Itwava Mahal etc.
work and
attention
Traffic awareness to the vehicle holders @ vehicle speed, maintaining the

road lanes vehicle parking and road crossing To make compulsion to vehicle
Other comments/
holders the traffic rules.
suggestions
14. VIJAY CHWRASIA, MSRTC
Specific suggestion/ Public transport system be strengthen by improving the roads

comments on management especially in ATS/ Rotary by lanes segregation.
actions proposed
Projects you have ROB and RUB at congested heavy traffic crossing taking variety cinema
feel should be and prog
included in addition
to those listed above
Areas that you feel Removal of MT line and Elec Telephone pole coming within the main
need further work road and cleaning of road side drains constructed in IRDP prior to every
and attention rainy seasons.
Other comments/ Erection of Transport Plaza for heavy vehicles at all four sides of the city
suggestions
15. Kalapana Shinde, NMC
Specific suggestion/ a. Job Opportunities

comments on
b. EWS/ LIG colony
actions proposed
c. Economic Development
Projects you have For Economic Development

feel should be
Focus on self Employment/petty traders better jobs and job opportunities
to those listed above Shopping centers.
98
Areas that you feel Economic Development

need further work
and attention
Other comments/ Socio Eco Development

suggestions
16. Sandhya Shrivastava, Shramic Panchyat
Specific suggestion/ Notify the non-notified slum and develop them de-notify the abadi slum
comments on actions tax must be less what is the provision homeless marginalized
proposed
Dormitories need to be create for workers and migrants
Policy should be implement for low income notes groups.
Projects you have For home less reservations must be creation in EWS area
feel should be
Declared hawking zones and do declared with areas
to those listed above Rickshaw stand Thiyya stand and shed reservations
Economic shops should provide to unemployment young generation.
Areas that you feel Land for poor people

need further work
Un organize sector workers need must be provide like license
and attention
reservations of work place basic amenities should provide.
17. Ky Sudha, Nagpur Corporation
Specific suggestion/ Rehabilitation must be done low rise buildings

comments on
Housing colony can be established for people with assured income
actions proposed
Projects you have For getting employment of urban poor provide shopping center for SHH
feel should be member Nagpur city
Areas that you feel For economic development

need further work
For shelter
and attention
For income generating activities
Other comments/ Housing for SWS and LIG
99
suggestions Will entail an investment of Rs 175 crores.
18. Sudhakar S Ramtake, EDCI
Specific suggestion/ Slums should here basic necessities of life like accommodation sanitation
comments on actions road education.
proposed
Projects you have Quality of life needs to be improved

feel should be
Areas that you feel Electricity for future

need further work
and attention
Other comments/ Implementation should be stated as early as possible.

suggestions
21. Shobha Phanshkar, Vidaibha heritage society
Specific suggestion/ 1. Governance has not been considered

comments on actions
proposed
2. Penalties should be given for violations under ground transport
has not been included for congestion areas
3. Emergency medical services
Projects you have Projects which will enhance prestige / tourism outside JURM / NMC
feel should be should be included major awareness campaigns needed Enhance pride
included in addition in city.
Areas that you feel 1. Better management of traffic

need further work
2. One water meter for one flat scheme is not enough
and attention
3. Payment properly tax should be made easily by opened more
collections canters in different wards / zones
Other comments/ Sports authority of India to be set in city to transportation the woman
suggestions hockey association ground at tiger gap can be used (4.4 a)
100
Public grievance cell to be established and made accountable

Public to participate in implementation of projects
22. S.S Bhuta, NMC
Projects you have Developing of land sites area

feel should be
Within bodies to given in development of play grounds et
Areas that you feel Developing the area under meter require by NIT NMC planning should
need further work be indulged
and attention
23. S. S. Gaikwad, NMC Water Works
Specific suggestion/ Before implementation of any action a legal advisory committee i.e.
comments on actions constituted which will submit its report of judiciary and obtain their
proposed objection.
Projects you have Central part of Nagpur of very congested. No road widening and
feel should be providing improved infrastructural facilities is possible as per present
included in addition DC rules. So separate rules be framed to promote house owners to go
to those listed above vertically or shifting them to other parts of the city or peripheral part of
the city
Areas that you feel Slow and high speed lanes be segregated
need further work
and attention
Other comments/ No employee should have his work place more than 5 kms from his
suggestions house. Further all facilities be created within a radius of 2 km, so that
cycle traffic can be promoted which will reduce environmental pollution
and fuel consumption.
101
24. Ajay D Ramtake, NMC
Specific The execution of the proposed plans should be provided from political
suggestion/ interference
comments on
actions proposed
Projects you have The field of primary & secondary Education is not taken care of which
feel should be though not directly but indirectly concerned with the future development
included in of area
addition to those
listed above
Areas that you In the field of water usage sanitation while developing the infrastructure
feel need further the campaign for educating the users citizens is necessary for that some
work and planning is necessary.
attention
25. Sanjay D Katyarmal, NMC
Specific suggestion/ Outer ring road to be change in priority

comments on
Traffic management training project must be taken on top most priority
actions proposed
Projects you have Establishment of

feel should be
to those listed above 1 Disaster management centers
2 Training for local Residents regarding environment through public

participation & in association with the NMC / NIT
3 Citizen Health care centers must be developed

Other comments/ 1 Waste tariff shall be proportional to usage of water
suggestions
2 Property taxes for residential use shall be hiked
3 Transport means must be strengthen to minimize traffic congestion
102
30.
Specific suggestion/ Basic amenities provided to all slum dwellers

comments on actions
proposed Tenure rights will be given to all slum dwellers except those who are
living besides the rivers, railway line etc
Projects you have Allotment of tenure rights on nominal rates only

feel should be
Water, Road, Electricity, Sanitation are provided to slum dwellers
Areas that you feel Health sectors regarding the urban poor will be taken in consideration
need further work
Awareness of maintenance of services provided by local authorities
and attention
Providing space for hawkers for earning as well as providing accessible
service to citizens.
Some education programmes are made for all citizens. How they behave
like an ideal citizen.
There should be provision of penalties on violation of such rules of
civilized citizenship rules
31. Leena Suhas Buddhe
Specific suggestion/ Comments on Dormitories – Care should be taken to vacate the

comments on actions dormitories once the work is done. Authority should chalk out a proper
proposed mechanism to operate and maintain these dormitories. It should be on
the pay and use basis.
Projects you have Reforms in GR on photopass and tenure rights and on denotification of
feel should be slums
Areas that you feel Tenure Rights & Awareness about schemes & Peoples Participation
need further work
and attention
Other comments/ Conduct fresh surveys and based on these surveys the programmes
suggestions should be chalked out. Peoples opinions and suggestions should be
incorporated right from the planning stage
103
34. Smita Bhabra, Global Scientific INC
Specific This is a very good initiative people from multidisciplinary sub are coming
suggestion/ to a same platform for one to one interaction Technical survey for all the
comments on aspects of development should be given importance & based should be given
actions proposed importance & based on results strict action implementation planned
Projects you have Monitoring agency for all the development projects environment should be
feel should be given importance as it is directly related to all the parameters of
included in development
addition to those
listed above
Areas that you Formulation of policies & norms Awareness increase in relation to CDP
feel need further strategies planned with local with local citizens
work and
attention
Other comments/ Maintenance of planned infrastructure in future should be given importance

suggestions and should be included in time bound prog schedule (written agreement)
Public participation should be involved.
35. Pradeep P Ramteke, Shahar Vikas Manch
Specific suggestion/ Those who are studying in slum area more than forty years give them
comments on actions ____ and take money from them.
proposed
Projects you have Electricity and proper water supply in every parts of the city Every slum
feel should be dweller should have water meter on minimum charge
Areas that you feel North Nagpur and while Nagpur came under the further project
need further work
and attention
Other comments/ Every citizen must be pay regular tax whatever he is poor or rich slum
suggestions and colonies person should have water meter they must pay for water
minimum charges or poor people vidharbas electricity ought house in
Vidharbas
104
36. S.A Rode, MJP
Specific suggestion/ As 2/3 Sewerage disposed off untreated savage treatment plants
comments on necessary
actions proposed
3 or 4 sewage treatment plant as per topography of Nagpur with proper
network sewage collection system Two tap system shall be introduced
atleast to the newly developed area as a startup efforts from existing STP
Projects you have Water supply shed have priority above all projects Rahari Baggage as
feel should be part of self supporting effort of NMC shd be taken in hand on priority
Areas that you feel Rehabilitation of STP water for non potable purpose should be priority
need further work which will be useful for generating funds
and attention
Other comments/ Power generation (conventional & unconventional) Projects shall be

suggestions encouraged small industrial developments and trading activities shall be
encouraged in the city
38. Dinesh B Yeole, Akhil Bharitya Parisahad
Specific suggestion/ Ring road are most essential for the future locking of accidents because
comments on actions so many people die every yr in accident so that is the priority of road
proposed widening & breakers 7 sincrosing the signals Hawkers zones & auto
Rikshaw parking as well as auto run by meter & Bus services are
improved in the future because our population is increasing day to day
so may new vehicles are registered
Areas that you feel So road widening & over bridges RUA is must traffic (RTO) off are
need further work essential in Nagpur. Encroachment problem is very big so may big
and attention hotels managed karalays & shops are in parking places so controlling &
checking
Other comments/ That type at problems for the purpose at good & safety Nagpur for
suggestions accidents & other good norms So other is a good ____ to the big city
planning & my city is beautiful?
39. S.S Doifode Institutions of Nagpur Engineers
105
Specific Water supply and slum development should be done or priority

suggestion/
comments on
actions proposed
Projects you have Road side arboriculture and tree plantation should also be included
feel should be
included in
addition to those
listed above
Areas that you New water supply project Rahari Project must be done on priority
feel need further
work and
attention
40. Deepak Gupta
Specific We agree by action profound

suggestion/
comments on
actions proposed
Projects you have 1 Addition of convention center

feel should be
2 In Govt Offices and other premises area plantation should be done
included in
addition to those 3 Solar street lights to lightened the city
listed above
Areas that you 1 Health insurance

feel need further
2 free coaching class in NMC school for poor children
work and
attention 3 Extra classes for Eng and maths should be taken by specialized teacher in
corporation school
1) Introduce moral science in primary school.

Other comments/ 2) Pollution control (environment care ) should by our moral duty
suggestions
3 Military school for girls should open in Nagpur
106
41. Pravin Zoad, MJP Nagpur Jeevan Pradikaran
Specific 1. Projects and scheme should be studied through experts and

suggestion/ proper planning and design shall be performed
comments on
actions proposed 2. Time bound programme and scheduling of projects shall be
carried out
3. Allocation of funds shall be done decoding to importance and
____ of the scheme
Projects you have 1. Plantation along the roadside allover the city
feel should be
2. Solar lights arrangements for all the street light public halls etc
included in
shall be incorporated
addition to those
listed above 3. Roof top water harvesting should be made compulsory for new
flat scheme and houses deal line along roadside should have
____ to percolate water so as to increase the water table
Areas that you 1 Training, discussions, seminars, workshops to all related persons who
feel need further are connected with city development process
work and
2 Awareness / education through news paper media etc should be done
attention
42. Mrs Sujata D Kadu, NMC
Specific Top priority to rapid roof top rain water harvesting awareness in public
suggestion/ awareness about the purpose in implementation of DP
comments on
actions proposed Make implementation DP sites more easy
Projects you have 1 Heritage culture and tourism. Conservation of heritage buildings and __
feel should be
2. Providing infrastructure in Nagpur boosting tourism in the periphery of
included in
Nagpur / Nagpur dist
addition to those
listed above
Areas that you Outer ring road

feel need further
Reserved sites of public amenities in the areas which are regularized
work and
attention Under the guntewari act
Other comments/ of funds under separate budgetary head should be made exclusively for
107
suggestions implementation of development plan sites
43. V.M. Kinhikar, Retired Director
Specific suggestion/ Nagpur city and its surrounding area metro region be mapped and city
comments on actions survey sheets as accurate as possible through modern techniques such as
proposed aerial survey/Remote sensor be prepared on top priority mapping to hold
have one meter ___. All city survey is streets be updated regularly 2)
Data bank regarding NIT NMC land including leased out built up in
vacant land be prepared 3) This also applicable State Govt, Govt. of
India Institutions organization including land under universities 4) lands
under cities religious bodies including churches, temples, mosque,
gurudwara, ____ 5) Lands under water bodies, nallah ___ educational
institutions, schools, colleges, ___ 6) Land under sports, YCA, Yashwant
stadium, all stadiums, playgrounds, open spaces and gardens. 7) Land
under railways (including leased) bus stations, airport, truck terminus,
land under Model mills, Empress mills be admeasured and noted 9)
Land under APMC, major wholesale market including grain, cloth
kirana, fruit and vegetable merchants 10) Land under hilly areas
Projects you have 1) Road connecting Amravati Road and Matsusa _____ 2) Markets
feel should be including vegetable, fruit markets to be developed by NITs. NMCs land
included in addition at Gokalpeth situated and also ____ 3) Slaughter houses and mutton
to those listed above markets 4) DP sanctioned by the Govt. should be strictly implemented by
NMC whenever necessary ____ private or through PPP.
Areas that you feel 1) Scrapping of Gumthewani Act 2) Scrapping of ULC Act 3) Slum
need further work Rehabilitation Act be very cautiously implemented 4) State Govt. lands
and attention be developed on PPP basis 5) Vidarbha Region should be given the
statehood and that no policies are thrust upon and the Nagpur city
enjoys the real capital of the state and not the 2nd capital.
NIT to work only in Metro Region on the lines of Ahmedabad Urban

Development Authority (AUDA)
Other comments/
suggestions NIT should transfer all its assets & liabilities within Municipal Council
Limit.
Every important Dept. of NMC be upgraded including Engineering,
Town Planning, Water Supply, finance with high-ranking official with
their parent depts.. supporting staff
108
44. Sunil Sudhakar toye, Indian Institute of Architecture
Specific suggestion/ Heavy expenditure proportions not feasible in near future for e.g. MRTS
comments on instead the same fund could be diverted to other areas
actions proposed
Projects you have Risk Assessment made be prepared for unhealthy urban hazardous like
feel should be floods, earthquakes, fires
Areas that you feel Study of existing land one and awaiting mixed land use plans
need further work
and attention
Other comments/ Short listing of groups should be done immediately no further admission
suggestions to be adjourned to have continuity
45. Abhay S Gjabhiye, Health Services
Projects you have Addition of convention center & social amenities

feel should be
included in
addition to those
listed above
Areas that you Health insurance

feel need further
work and
attention Virology lab
Good Forensic Laboratory
46. Kishore Taori, Indian Medical Association
Specific We agree to the actions proposed

suggestion/
comments on
actions proposed
109
Projects you have Convention center for the city is must which will truly make it ___ hub
feel should be
included in
addition to those
listed above
Areas that you Health Insurances public awareness about various diseases
feel need further
work and
attention
Other comments/ Good forensic lab is necessary in the city

suggestions
47. Dr Shree Hari Chava, Accountants
Specific suggestion/ A good lead

comments on actions
proposed
Projects you have Trade malls & Shopping Complexes

feel should be
Areas that you feel Consolidation of the inputs of the IRDP

need further work
and attention
48. Vinayak S Deshpande, PGTD in Eco of Nagpur University
Specific suggestion/ Initiative is worth appreciating development should not effect the
comments on peaceful & calm life of city
actions proposed
Projects you have Focus should be on job creation Quality of job is also equally important
feel should be
Areas that you feel Nagpur city development needs to be considered in the overall frame
110
need further work work of economic development of region priority should be on suitable
and attention development
Other comments/ Workshop should be conducted section wise education institution

suggestions Industrial works enterprises Agriculture etc.
49. S.Y. Raut NMC
Specific suggestion/ I agree with action propose

comments on
actions proposed
Projects you have Addition of convention center

feel should be
Areas that you feel Health Insurance

need further work
and attention
Other comments/ IT PARK

suggestions
Introduce pry education within scientific method
50. S.J Gohokar, NMC
Specific We agree to action proposal

suggestion/
comments on
actions proposed
Projects you have Convention center for the city is most which will fully make it
feel should be
included in
addition to those
listed above
111
Areas that you Health insurance public awareness about various disease
feel need further
work and
attention
Other comments/ Good forensic lab is necessary in the city

suggestions
51. R.V Warke, NMC
Specific We agree with section proposed

suggestion/
comments on
actions proposed
Projects you have Conventional center in social Amenities he included

feel should be
included in
addition to those
listed above
Areas that you Additional Health Insurance

feel need further
work and
attention
Other comments/ Good forensic Lab such as viralory lab

suggestions
112
VI. PRESENTATION F
Presentations made by the stakeholders’ groups during

prioritisation workshop on 12th March 2006
113
Health and Education
City Development Plan Prioritization

Workshop
Presentation by Dr.Kishore Taori, President
Indian Medical Association, Nagpur
PRIORITY A: Eradication of
Preventable diseases by 2011
Supply of good quality drinking water
100 % underground sewerage system
Effective disposal of solid waste and
biomedical waste
Health Insurance
Health tax by NMC
Total vaccination of the population as
per WHO schedule
1
PRIORITY B: Convention
Centre
Takes care of updates, technical
expositions and Industrial fairs
Right kind of milieu for educational
activities
Encompasses all spheres
PRIORITY C: Primary Health

and Education by NMC
Health awareness activity centres in
each zone (e.g. HIV / AIDS, family
planning)
Public Private Partnership
Facilities like free land and tax
concessions for multispeciality medical
centres
2
THANK YOU
3
HERITAGE
HERITAGE ACTION PLAN

• Prepare Conservation Plan for the city
• Involve the stakeholders
• Conservation Policy
• Select Pilot projects and implement them
• Prepare a Conservation Plan for Nag River
Basin
• Rejuvenate the city centre - pedestrianise
and provide open spaces
1
CULTURE ACTION PLAN
• City Museum – Nagpur specific, Gonds to present
• Tribal Museum – As Nagpur is in the centre of the
Tribal belt
• Archeological Museum- Already in the pipeline
• Zoo – already planned
Infrastructure Required
• Auditoriums
• Sports facilities and training (as opposed to stadii)
• Convention centre, Amphitheatre, exhibition grounds
already planned by NIT
• Nagpur Haat
PILOT PROJECTS - I
• British Residency:
The British Residency, the zero mile stone, and the Sitabuldi
Fort form a triangle. Owned by the State Government it is ideally
located to be a Tourist Centre as it is walking distance from the
railway station and the bus station. It can house the MTDC
office, a Nagpur Photo Exhibit and Tourist Information Centre,
Youth Hostel, Tour Operations and also hold a sound and light
show on the Battle of Sitabuldi.
• Zero Mile Stone
• Sitabuldi Fort: Fort be made accessible to visitors on a more
frequent basis. One of the rooms of the Fort could be used as
an exhibit room to display photos, lithographs, documents etc.
2
Projects -2
Kasturchand Park: Rejuvenate Kasturchand Park and

make it attractive to the citizens. Make it inclusive.
Provide walking paths, benches, floodlighting, revive
band stand activity.
PROJECTS -3
• Mahal Road: Nagpur
Festival
• Raj Bhavan : Open to
public, colonial exhibit,
garden for walkers, yoga
and bird watching
Empress Mills 1,2,3

•Industrial museum and exhibit
•Shopping Malls inside Mill buildings
•Other architecturally harmonious activities eg
Haat, open air theatre, gardens, exhibition halls
and ground
3
Hospitality
• Govt. accommodation at railway stations/bus stations
• Setting up of Youth Hostels
• Bed & Breakfast - MTDC
• Heritage Hotels – Identify and list
• International students exchange program
ACTION PLAN
Reservations for hotels and hostels in Development
Plan
Identification of suitable heritage hotels
Land Use &

Development
ACTION PLAN
•Reserve land within each sector for:
•Recreational activities, open spaces,
playgrounds, sports training facilities(as
opposed to stadiums), traditional open
markets, hotels, hospitals, etc.
•Land use planning should have a third
dimension FSI and Building heights
•As per heritage precinct, architectural
/urban character building controls should
be imposed
4
TOURISM ACTION PLAN
•Set up an official internet site of the NMC which will
market Nagpur
•Implement the Heritage Conservation Plan
•Nagpur Festival – Festivals simultaneously all around
the city
•Provide Infastructure
•Heritage Tours
•Training of tour guides
JNNURM Project
Mahal Conservation Area

Use inputs from all sectors for Mahal as the test case.
Heritage conservation, clean transport, infrastructure,
clean water, Nagpur Festival etc
5
Prioritization workshop
Priority A
Inner city/ core areas revitalization
Identify land in the peripheral areas and provide connectivity and other
infrastructure
Decongesting the core areas through selective relocation of commercial and
trading activities
Building Regulation policies to be framed to encourage decongestion of the
core areas through building norms, FSI norms & incentives, parking norms
Discourage development in critical, ecologically sensitive areas
Critical locations with respect to environmental sensitivity need to be identified and
demarcated by the town-planning department.
Private land owners within large masses of green spaces within the municipal limits
like PKV, NEERI, VNIT etc. must be involved in the planning process
Special DCR need to be made applicable to these areas to restrict any encroachments
and unauthorized developments.
1
Priority B
Develop CBDs in other parts of city
The assessment with respect to the current land use indicates that there is
still scope for commercial activity. This however shall be dispersed and
more business districts should be developed which will decongest and
reduce load on the core city areas.
Peripheral areas’ (metropolitan regions) development needs focus and

integration with transportation networks through coordinated efforts
from NMC and NIT
The potential development areas in the peripheral areas need to be linked
through an efficient arterial structure within /outside the city. These would
provide alternatives to these areas bypassing the core of the city resulting
in decongesting the core. The arterial structure is proposed in such a way
that it will take care of future vehicular growth. Thus NMC shall undertake
an exercise to widen these roads and connect the missing links.
Provision of adequate land for transportation corridors, transportation hubs
and network to provide safe efficient and affordable mobility.
Priority C
Compatibility of land uses
Educational institutions/ work places and residential areas being located in
opposite directions generate traffic demand, which could otherwise be
avoided if land use was compatible. The DP, which is due in 2007 needs to
address this issue as availability of land is not a constraint.
In selected areas, where the carrying capacity still exists, the concept of
paid FSI must be explored. The contractor must be given extra FSI with
extra payment.
Carry out study to identify corridors where densification is possible. NMC
must calculate the carrying capacity of various areas on the basis of certain
indicators, for example the water source, eco-sensitivity, cultural or heritage
significance etc.
Facilitate housing for slum population and transit shelters for the EWS/
LIG migrant population
Encourage builders, developers to develop mass housing under incentives.
These aspects will need to be taken into account in the new Development
Plan to be prepared.
2
Thank you
Comments and suggestions
3

March 12, 2006
Mission Statement
Nagpur should be a city having vibrant

economy with environment opportunities and
infrastructure to support high standards and
good quality of life
1
Key Observations
Maximum respondents belong to 25-44 age group –
more than 50%; and their reactions need to be
analyzed in a focused manner separately
One of the reasons for leaving the city is better jobs
(88%) and not lack of jobs - higher remunerative
jobs should be the focus
Multiple agencies are involved in economic
development
Eco Devt has to be synchronized with the development of
the region and the State
NMC’s role in bringing economic development is minimum
being a local body
Administrative reforms and proper co ordination of various
agencies concerned with economic development
Clean and green industries

IT Sector A
Readymade garments and textiles B
Food and agro-processing C
Power supply should be improved to develop

these industries
2
Service sector
Warehouses and cold storage - A
Transportation and logistics hub - A
International convention centre - B
Business and trade parks – B
Multiplexes, casinos, pubs for improvement of night
life – B
Non IT related industrial service like air cargo
operations, brokers, indenting and buying agencies,
C & F agents, container services, packers and
movers, haulage services, hospital management,
news and media service - C
Service Sector contd..

Providing garbage and solid waste at one point for
entrepreneurs in vermiculture, bio fertilizers and non
conventional energy projects - A
Zone wise strengthening of the network of 34 types

of service societies of educated unemployed youth
registers with employment exchange - A
Consolidation of IRDP outputs for value addition - A
3
THANK YOU
4
3rd Stakeholders’ Workshop
On JNNURM for NAGPUR

At
VANAMATI, Nagpur On 12th March 2006
Presentation by
Group V
on
Urban Environment, Gardens & Lakes
VISION
An ‘Autonomous City’, that would facilitate the highest ‘Quality of
Life’ possible. Such a city would be amongst the most liveable in the
country. This would be possible if the principles of ‘Sustainability’ are
adopted as benchmarks for policy-making.
An Autonomous City would be one that would be, as far as possible,

self sufficient in so far as meeting its basic needs like water, energy
and food.
A ‘Liveable City’ would be one that would score high on parameters
such as peace & harmony amongst communities, Urban Air Quality,
safe and sufficient water, safe roads, efficient public transport, quality
education, quality health services, employment opportunities,
affordable housing, recreation facilities, cultural development,
conservation of heritage and preservation of bio-diversity.
A ‘Sustainable City’ would be one that would meet the above present
needs without compromising the ability of the future generations to
meet their own needs.
1
The UN-HABITAT in its document on ‘Sustainable City
Programme’ (SCP) states that:
Sustainable Cities are fundamental to social and economic
development; they are engines of growth
Environmental degradation adversely affects economic efficiency
and social equity, and hence obstructs the development
contribution of cities
Environmental degradation is not inevitable; what is required is a
pro-active management approach built on an understanding of the
complex interactions between development and environment.
Thus, development initiatives under all the sectors identified for
JNNURM, namely, Slums & Urban Poor; Roads, Traffic &
Transportation; Water Supply; Sewerage; Solid Waste
Management; Storm Water Drainage; Development Planning;
Urban Governance and Culture, Heritage & Tourism are bound to
have an impact on the Urban Environment.
This presentation aims to set priorities for development

initiatives vis-a-vis the above sectors with the objective of
ensuring that principles of sustainability are adhered to.
I
Land Use Planning & Housing
Priority 1: Nagpur Region Peripheral Plan:
An area of 3720 Sq. Km. is covered under the Plan of which phase I
covers 1520 Sq. Km. in a 12 Km. wide girdle around Nagpur City.
The area of the Plan covers 60% of Nagpur District. The enormity
of this Plan and its impact on the city becomes clear when
compared with the area of the city, which is presently only 235
Sq.Km. within Municipal Limits.
The State Govt. has designated NIT as the Planning Authority for
this Plan. Of the Plan, an area of 875 Ha. (less than 1 Sq. Km.), by
the name ‘Besa Beltarodi Improvement Scheme South – 1’, has
been outsourced for planning to a Hyderabad based consultant
and a plan, formulation of which has not undergone any of the
public participation processes, (as in JNNURM), is put before the
public. The last day for receiving suggestions/objections is 1st
April 2006.
2
I: Land Use Planning & Housing
Priority 1: Nagpur Region Peripheral Plan
Sector I: Land Use Planning & Housing

ACTION
The 74th Amendment to the Constitution of India stipulates
formation of District Planning Committees (DPCs),
Metropolitan Planning Committees (MPCs), Local Self-
Govt. Planning Bodies and Ward Committees. In the DPCs
and MPCs it is provided that elected representatives of all
towns and villages will be represented.
This planning is being carried out by the NIT in a
piecemeal manner and in contravention of the above
stipulations. This approach cannot address planning issues
of any of the above sectors, let alone holistic issues
pertaining to Urban Environment. Development in these
peripheral areas is bound to impact the City’s development.
The City’s future options are thereby being closed.
IF THE FORMATION OF THE ABOVE PLANNING
COMMITTEES IS NOT ADDRESSED AT THIS STAGE OF
JNNURM, POSITIVE GAINS OUT OF THE CDP EXERCISE
WOULD BE NEGATED.
3
Priority 2: Land use Planning at City Level:

The Development Plan (DP) of Nagpur will come up
for revision in five years’ time (2011).
ACTION
Demarcate Heritage Zones & Precincts & prepare guidelines:
HERITAGE PRECINCTS:
Nag River Basin Naik / Lendi / Dob Talao
Pili River Basin Seminary Hills
Ambazari Ramnagar / LIT Hillock
Gorewada Mahal Road
Sitabuldi Fort Gond Killa
Jumma Talao Old Secretariat Compound
Sakkardara Kasturchand Park
Telangkhedi PKV Lands
Sonegaon HERITAGE ZONES:
Pardi (Baradari) Mahal
Pandharabodi Civil Lines
Source: ‘Conservation Plan of Nagpur’ by the Vidarbha Heritage Society
under the aegis of the Tercentenary Committee
GOREWADA
TANK
ER
RIV
LI
Telankhedi lake PIO RIVER
PIOLI
GOREWADA PIOLIR
Old Secretriat building
IV
ER
SEMINARY
HILLS NAIK
HAZARI TALAO
STARKY PAHAD
TELANKHEDI LENDHI
POINT
IVE GARDEN TALAO
HIGH LAND DR CIVIL
LINES SITABULDI
TELANKHEDI
Telankhedi forest HILL
LAKE
JUMMA R
MAHARAJBAGH TANK MAHAL

NAG
RIVE
TULSIBAG
PANDHRABODI GARDEN NAG ROAD
TANK
AMBAZARI
TANK
P.K.V.
LANDS General Post Office
SAKKARDARA
TANK AND GARDEN
NAGP UR
100 0
LEGEND
150 0
50 500
HISTORIC AREAS
HERITAGE AREAS/
Kasturchand Park Pavilion NATURAL FEATURES CONCENTRATION OF
HERITAGE STRUCTURES
SONEGAON
TANK HERITAGE STRUCTURES
AIRPPORT
HISTORIC GARDENS
RIVERS AND RIVULETS
LAKES AND TANKS
HILLS AND KNOLLS
RESERVED FOREST
AGRICULTURAL LAND
Pardi lake and temples Rukmini temple
Map prepared by the Vidarbha Heritage Society showing heritage precincts in Nagpur
4
Priority 3: Biodiversity Corridor / Urban Forestry:
The Natural Biodiversity Corridors within the City run along the
streams of Nag, Pili and Pohra Rivers; along Hill Chains like
Hazari Pahad, Starky Point Hillock, Seminary Hills, Sitabuldi Hill,
LIT/Ramnagar Hills which are an extension of the Mahadagarh
Hills of the Satpura Ranges. Urban Forests in Nagpur are located
along catchments of lakes along western periphery of the City.
Growth of the City should not result into breaking of the natural
biodiversity corridors which extend beyond the city.
ACTION
Sections of the corridor that are not presently reserved, and due to
which the corridors are broken at places, should now be reserved.
This will facilitate transfer of gene pool & maintenance of
ecosystems (full range of Flora and Fauna). Stewardship of Urban
Forests not only adds aesthetic value and wildlife habitat to the
City, it also enhances the ability to absorb air pollutants, including
particulate matter, ground level ozone and CO2. The responsibility
of reservation of biodiversity corridors at regional level will be of
the MPCs and at City level with the NMC.
Geographical Profile From National Perspective

Biodiversity Corridors (Forests and grasslands)
Nagpur Nagpur
5
Construction of the raised Almost half the original 'MAHAL',
embankment of the railways size of the 'Jumma Tank' the walled city
by the British, drastically was reclaimed to built of Nagpur settled
reducedthe extent of the marketand mills. downstream from the
catchment area last fresh water lake.
of the lake.
CIVIL
Origin of the Nag River from SITABULDI Jumma Tank
Stream passing thpough the Maharaj Further development LINES
Ambazari Lake Bag Green next to the Nag River
HILL
JUMMA
MAHAL
should be prevented. TANK
The origin of
the Nag river
MAHARAJ
BAG
TULSIBAG
AMBAZARI KASHIBAI
GARDEN
PANDHRABAWRI GROUP OF NAG ROAD
The grasslands GARDEN
TANK SANGAMESHWAR SAMADHIES
in the catchment
GHATS AND
of the Ambazari lank.
TEMPLES
AMBAZARI RESHIMBAG
TANK MAIDAN Untreated sewage
is released directly in the
Nag river.
AGRICULTURAL This has been the most significant factor for
LANDS its transformation from 'The River' in to
GREEN 'An Open Sewer'.
The existing green pockets right 'Sangameshwar' temples and

in to the heart of the city, along bathig ghats at the confluence
the side of the Nag river could of the Nag river and
still be retained as the another rivulet.
Green Zone
Ambazari tank that once
Catchment area of the in the city.
supplied the drinking water
Ambazari lake
to the city of Nagpur, today
lies polluted due to
the development
in its catchment area.
Temple in Tulsibag along the Nag river
150 0 1000
50 500
NAGP UR
Ambazari lake Agricultural land owned by P.K.V. Sangameshwar temples and bathing ghats Kashibai group of Samadhis THE NAG RIVER BASIN
Map prepared by the Vidarbha Heritage Society showing Heritage Sites Along Nag River

Priority 4: Reservation for Hospitals Sites:
The large number of small hospitals scattered all over the city,
predominantly in densely populated residential areas constitute a
health hazard.
ACTION
Earmark sites in the DP for larger hospitals, which on account of
their scale of operation and management will provide better health
care. This would also prevent mushrooming of small hospitals in
residential areas.
Priority 5: Pedestrianization of commercial areas:
Vehicular traffic through existing commercial areas is one of the
main causes for traffic congestion / bottlenecks.
ACTION
Commercial areas such as Sitabuldi, Dharampeth, Sadar, Mahal,
Itwari should have areas reserved for ‘only pedestrian’ and ‘non-
motorised’ transport. Motorised access to commercial areas should
be permitted only up to their periphery with provision of parking
areas. This will make shopping a truly pleasurable experience and
a safe one at that.
6
Priority 6: Develop Land Use Plans that Accommodate
Lifestyle and Business Opportunities:
Central Business Districts (CBDs):
These are catalysts for commercial growth and cultural
opportunities.
ACTION
Reservations for CBD sites across the city should be made. These
reservations should include offices, pedestrian malls, shopping
areas, theatres, exhibition halls and spaces, convention centres, art
galleries, restaurants, public plazas and landscaping. In addition
to making reservations, Urban Design principles should be
applied for designing CBD areas.
Informal business activities:
Hawking is a legitimate business activity, a need and indeed a part
of our culture.
ACTION
Hawking occurs where people congregate and where people shop.
‘Hawking Zones’ that are not contextual do not succeed.
Therefore, spaces should be reserved / designed for hawking
where people congregate / shop.

Priority 7: Greenways in existing and new areas:
Greenways are paths designed for pedestrians and cyclists that
enhance the walking and riding experience and provide different
ways to move at neighbourhood and city level. The Draft National
Urban Transport Policy (NUTP) states that “A separate fund
would be created to support the construction of cycle tracks
and pedestrian paths in all million-plus cities by way of 50%
of the costs being financed by the Central Govt. As a first
step, the construction of 50 Kms of cycle tracks in all
million-plus cities and 100 Kms of such tracks in three
million-plus cities would be supported.”
ACTION
Existing roads, open spaces, proposed roads and
biodiversity corridors should be designed to accommodate
greenways. Appropriate reservations and regulations should
be made in the DP. The offer of the Central Government for
assistance should be availed.
7
Priority 8: Maharashtra Gunthewari Developments
(Regularisation, Upgradation and Control) Act, 2001:
This Act came into force in the same year that the DP of Nagpur
was sanctioned. Implementing Authority for the Act is NIT. The
NIT has formed a ‘Deletions Committee’ to recommend deletions
reservations. About 50% of the reservations in the DP have been
deleted so far. The number of deletions in Nagpur on account of
implementation of this Act is the maximum in Maharashtra. As a
result of this, the DP which is in force upto 2011 has been reduced
to a mere “coloured poster”. The extent of adverse effect of this on
the urban environment would be significant. The continuation of
this situation has serious consequences for the CDP process in
progress under JNNURM.
ACTION
In light of the Nagpur experience, the areas of conflict between
the ‘Gunthewari Act 2001’ and the provisions of ‘MRTP Act 1966’
should be reviewed so that all the loopholes being used to delete
the reservations are plugged. The extent of adverse effect of this on
the environment needs to be studied.
Priority 9: Housing: Efficient use of land
Land is a non-renewable resource. Plotted residential

development creates marginal spaces around the houses that have
limited use but at the same time consume about 2/3rd plot area.
These marginal spaces are neither good enough for planting trees
nor for parking.
ACTION
The Development Control Rules (DCR) should be revised to

encourage row houses / courtyard houses with common-wall
construction. This will result in low-rise high-density housing as
envisaged by the Planning Commission. The plots should be
preferably arranged around a cul-de-sac.
8
Priority 10: Housing

Eco-efficiency principles for new buildings and
housing:
Efficient use of energy is no longer a matter of choice.
Buildings will have to adhere to standard rating for resource
and energy consumption. Some standards have been
established in the Western World (LEED- Leadership in
Energy and Environmental Design) – an industry standard
for designing and constructing ‘Green Buildings’ and
elements.
ACTION
Evolve, adopt and enforce standards for Green Buildings relevant
to our context. These standards should become a part of the
Development Control Regulations.
Priority 11: Mixed-Use Neighbourhood Planning
Segregation of community facilities and other amenities

such as goods and services, commercial and recreational,
child-care facilities from residential areas is unsustainable.
Traditionally mixed-use has been the norm because it is
much more efficient and sustainable. Mixed-use allows:
Better use of infrastructure
Safer neighbourhood (even in the night)
More opportunities for better architecture and urban design
Better access to goods and services within walking distance
ACTION
Identify areas in existing development where mixed-use planning
can be implemented. Necessary changes in the DCR can be made
for such areas as well as for new development.
9
II
Slums & Urban Poor
Priority 1: 40% of the City’s population lives in slums
Slums come up in areas where land is of low market value or is free
(up for grabs). Therefore availability of free lands is an essential
feature of slums. Such ‘free’ lands are usually the hillsides, lake
beds/catchments, reserved open spaces, flood-prone river banks
and such other environmentally sensitive areas.
The presence of 8 lakh population of the City in slums therefore
has a significant impact on the urban environment. In addition to
unplanned occupation of environmentally sensitive areas, slums
are characterised by poor infrastructure and waste-management
systems which degrade the area.
ACTION
A site specific approach is needed to demarcate those areas where
no development (slums or any other) can be permitted. If slums
exist on some of these eco-sensitive areas, they should be shifted.
In other slums, patta rights, plot-reconstitution, infrastructure,
amenities, etc. & such case specific measures should be taken up.
II: Slums & Urban Poor

Priority 2: SRA is in the offing for up-grading slums:
People living in slums provide several essential services which are
cheap. Almost all of slum-dwellers are initially migrants who
cannot afford to pay for land when putting up their first shelters.
After a while their lot is better but then they are reluctant to leave
the free land. The City never provides / allocates land in the
planning process for such migrant families for a transit period.
The SRA approach would result, in the long run, in permanent
damage to the environment. It would also create high-rise high-
density low grade development, which will:
a) be a non-reversible development likely to cause permanent
damage to eco-sensitive areas
b) be prone to degeneration into a slum due to the low-grade
development and poor maintenance. Such a situation will
worsen into a ‘Mumbai Chawl’ like catastrophic situation.
c) All that the SRA will achieve is replace the unsightly look of
present-day shanty-towns with concrete structures that will
initially create an impression that things are in order.
10
II: Slums & Urban Poor
ACTION
Ensure that a portion of the housing stock serves lower-income
needs by making provision for lease of city-owned land for non-
market housing.
This should be evenly spread over the city and preferably be a part
of the suggested mixed-use neighbourhood planning. Such a
development should be low-rise high-density.
During slum relocation and up-gradation programmes, transit

accommodation in semi-permanent shelters should be made
available. Land should be made available for such camps.
Long-term case specific critical assessment of each proposal under

SRA is necessary to prevent environmental degradation and
catastrophes in the future. Necessary amendments / guidelines
should be incorporated into the SRA proposals to achieve the
above model of development.
III
Transportatation
Priority 1: Urban Transport Policy
The prime objective of an urban transport policy is to ensure easily
accessible, safe, quick, comfortable, reliable and sustainable
mobility for all. To achieve this, a four-pronged approach will have
to be adopted:
reduce the existing levels of congestion.
reduce the impact of motor vehicles on air pollution
improve road safety, and
foster the use of sustainable technologies that minimise the
consumption of imported fuels in urban transport and thus
preserve the country’s energy security.
Source: Draft National Urban Transport Policy (NUTP)
ACTION
Prepare a Urban Transport Policy for Nagpur City in line with the
Draft National Urban Transport Policy (NUTP). Without such a
policy in place, it will be a mistake, and a costly one at that, to go
ahead with projects.
11
III: Transportation
Priority 2: Public versus Personal Transport:
Type of Vehicle Av. Pass/ Pollution Congestion
vehicle in gm/ effect in
pass-km PCU*/pass
2 stroke 2 wheeler petrol engine 2 7.13 0.375
4 stroke 2 wheeler petrol engine 2 4.76 0.375
Car (catalytic converter petrol eng) 4 0.93 0.25
Bus with Diesel Engine 40 1.00 0.075
*PCU = Passenger Car Unit where 1 car = 1PCU, 1bus = 2.5 PCU, 1 scooter = 0.75 PCU etc.
This table shows that though cars and buses have about the same
pollution effects on a per passenger basis, buses have the advantage of
occupying far less road space. On the other, two wheelers not only have
a far more damaging effect on the environment than cars and buses, but
are also undesirable from a congestion point of view. With 84% of
Nagpur’s vehicular population as 2 wheelers, this is a serious area of
concern. Hence among the above modes of transport, buses are clearly
the most desirable.
It is in the above background that doubts have been expressed on the
wisdom of building flyovers or widening city roads to resolve the
problem of gridlock on a long-term basis. Though such investments
help in easing traffic flow in the short-term, congestion resurfaces at a
higher volume. This results in re-emergence of congestion at an even
higher level of traffic. Source: Draft National Urban Transport Policy (NUTP)
III: Transportation
Priority 2: Public versus Personal Transport
ACTION
Invest in improving public transport rather than in adding to road
capacity through building flyovers or widening roads. However, while
increasing the number of buses from 200 to 800 in the City, first plan
and implement bus lanes and bus bays.
Restructure State Transport Corporation (STC) to provide common
services such as depots and terminals and similar other services that
cannot be provided by the private operators. These operations should
be closely regulated by the STC through well structured contracts.
Adopt measures that restrain the use of motor vehicles through
market mechanisms such a higher fuel taxes, higher parking fees,
reduce availability of parking space, longer time taken in travelling by
personal vehicles vis-à-vis public transport.
Choice of Auto Fuels: Alternatives to petroleum based fuels are
emerging. CNG has been adopted in a big way for bus transport in
Delhi. Electric trolley buses are also being proposed. Electric two
wheelers and cycles are also under development. It is necessary that
cleaner technologies are encouraged and adopted in the City so that
the problem of vehicular pollution can be more effectively dealt with.
12
III: Transportation
Emergency Medical Services (EMS) is a part of public transport. Network
of equipped ambulances with common access number should be
operated by the State.
Priority 3: Non-Motorised Transport:

Non-motorised transport are environment friendly and have to be
given due share in the transportation system of the City. The
problems being faced by them would have to be mitigated as part
of an urban transport policy.
ACTION
Segregate right of way for pedestrians, bicycles, rickshaws and
hand carts. This will help improve traffic flow, increase the average
speed of traffic, reduce accidents and reduce emissions. 50% of the
funds for providing cycle tracks in 30 lakh-plus cities for upto 100
kms of such tracks is being supported by the Central Government.
10 % of the country’s population is disabled. Due to lack of access
in public places this population is largely confined to their houses
and therefore ‘invisible’. The Persons With Disabilities Act, 1995
stipulates making our cities barrier free. The segregated right of
way, roads and public transport should be disabled friendly.
IV
Roads
Priority 1: Road Safety
Growth of motor vehicles in Nagpur City
1986* 1993* 1997* 2005#
86000 176000 239000 480000
Road Accidents in Nagpur City Persons Killed
1996* 1997* 1998* 2005@ 1996* 1997* 1998* 2005@
1575 1496 1644 1628 217 387 204 246
In addition, in 2005, serious injuries were 637 and non-serious injuries were 1067.
Source: *Draft National Urban Transport Policy (NUTP)
#Nagpur Municipal Corporation, @Nagpur Traffic Police
The three ‘E’s of Road Safety are road Engineering, Enforcement, and
Education. It is imperative that the road engineering should be of the
highest order and in conformity with NHAI / BRO / IRC / CRRI /
MERI / MOST norms as applicable. It is a fact that road accidents in
Nagpur have increased post IRDP. This is attributable to badly
engineered IRDP roads. The recommendations of the Upa-Lokayukta
U/S 12(1) of the Mah Lokayukta and Upalokayukta Act, 1971, dated
06.03.2004 pertaining to the IRDP works undertaken at Nagpur dwells
upon the aspect of badly engineered IRDP roads.
13
IV: Roads
Enforcement becomes near impossible in the face of badly
engineered roads. Limitations of enforcement in such a scenario
cannot be overcome by increasing number of traffic personnel.
Education is a continuing process, the importance of which
cannot be overstated. However, as in the case of enforcement,
education must be supported by correct road design and
engineering.
ACTION
The NMC / NIT / MSRDC and other agencies have still not
implemented the recommendations of the Upa-Lokayukta U/S
12(1) of the Mah Lokayukta and Upalokayukta Act, 1971, dated
06.03.2004 and 14.10.2004 pertaining to the IRDP works
undertaken at Nagpur. As the recommendations deal with
rectifying the mistakes, the implementation of the
recommendations will go a long way in increasing road safety in
the City.
IV: Roads
ACTION
Recommendation No. 6 of the Upa-Lokayukta regarding IRDP:
“In the light of the experience gained in the implementation of the
project, Government in PWD/MSRDC are both advised that
further road works, as part of the IRDP through local bodies
including the Corporation should not be taken up unless a clear
Certificate is given jointly by the highest technical officer in that
local body and the Municipal Commissioner that they have
carefully appraised the availability of the supervisory staff or the
alternative supervisory mechanism in place (PMC for instance)
and are fully satisfied that the supervisory staff is capable of
adequate supervision over the projects to be executed. This
certificate must be countersigned by the Jt. MD of the MSRDC
who holds a rank of the Secretary, PWD. Unless this is done, no
new works should be allowed through this route.”
The spirit behind this recommendation is that roads should be
well designed and executed. Since these recommendations were
clearly directed at the local bodies in Nagpur, they apply to
projects to be taken under JNNURM and Nagpur CDP.
14
V
Water Supply, Sewerage & Drainage
Priority 1: Revival of Reservoirs, Wells for water supply:
The people created nine out of the ten major tanks in the city, and
only one, Lendi Talao was a totally natural water body. Today it is
believed that large water sources tapped quite some distance away
can only supply requirements of large cities and that one can
afford to neglect local water sources. This mindset has already
resulted in serious damage to water bodies in the urban areas.
This is a great loss to the community, because together with non-
use of available water, the cultural, recreational, economic,
microclimatic, ecological, religious, bio-diversity and town
planning significance of lakes and tanks is also compromised.
Source: Nagpur Biodiversity Strategy & Action Plan by VNHS Centre for MoEF.
ACTION
Ambazari & Gorewada used to provide 14 & 16 MLD of water
respectively. Rest of the lakes and tanks, namely, Telangkhedi,
Sonegaon, Sakkardara, Pardi, Jumma Tank, Pandharabodi, Naik
Lendi and Dob Talao can provide another 50 MLD. Another 40
MLD could be generated from open wells. Thus, 120 MLD or
more than 20% of the City’s water needs could be met from within.
V: Water Supply, Sewerage & Drainage

Priority 2: Revival of Reservoirs: Supreme Court Ruling
(2001) 6 Supreme Court Cases 496
(Before Syed Shah Mohammed Quadri and S. N. Phukan, JJ.)
Hinch Lal Tiwari Appellant;Versus Kamala Devi and others Respondents.
Civil Appeal No. 4787 of 2001*, decided on July 25, 2001
A. Tenancy and Land Laws – U. P. Zamindari Abolition and Land Reforms Act, 1950 (1 of 1951) – Ss. 122-
C, 3(14) and 117(1)(i) – Allotment of abadi sites to SC/ST, agricultural labourers etc. – Pond (talab)
having fallen into disuse because of drying up, but some portion covered by water in rainy season –
Held, no part of it can be allotted to anyone as abadi site for purposes of building houses – Further
held, Govt., including Revenue Authorities should have taken note of drying pond and redeveloped it
so as to prevent ecological disaster – High Court erred in allowing writ petition of Respondents 1-10
and confirming allotment to them of a dry area of 10 biswas forming part of pond originally covering
15 biswas – UP Zamindari Abolition und Land Reforms Rules, l952, R. 115-P. – Objection regarding
allotment of abadi sites for preferential categories – Generally – Water bodies – Partly dried up pond –
Held, no portion of it can be allotted as a housing site for any category of person
B. Environment Protection and Pollution Control – Water bodies – Ponds drying up and falling into
disuse - Held, Govt. including Revenue Authorities, are duty–bound to clean and develop them so that
ecological disaster may be prevented and a better environment provided to people at large
C. Environment Protection and Pollution Control – Community resources – Need for their protection –
Forests, tanks, ponds, hillocks and mountains etc., held, are nature’s bounty – They help in
maintaining the delicate ecological balance and need to be protected for that reason
D. Environment Protection and Pollution Control – Generally – Healthy Environment – Held, enables
people to enjoy a quality life which is the essence of the right guaranteed under Art. 21
E. Constitution of India – Art. 21 – Generally – Nature and Scope – Enjoyment of a quality life, held, is
the essence of the right guaranteed under Art. 21
15
Priority 2: Reservoirs: Allahabad High Court Ruling
Priority 3: Pollution abatement of rivers & reservoirs

The average consumption of potable water per person per day is
not more than 40 litres out of 135 litres supplied. 3/4th of the
water consumption per person per day literally goes down the
drain. Ironically, this treated water when discharged through the
sewerage system itself becomes a cause for pollution. This 370
MLD flows back through sewerage lines into river streams &
reservoirs sounding the death-knell of Nag, Pili and Pohra
Rivers.
Priority 4: 100% treatment of sewage

Less than 30% of the sewerage generated in the City is treated.
The centralised technology (STPs) in vogue has proved to be
ineffective not only all over the country but all over the world.
The need is to implement de-centralised systems that are
manageable, cost effective and environment friendly.
16
V: Water Supply & Sewerage
ACTION
For effective pollution abatement in river streams and reservoirs in
the City, it would be necessary to treat the sewage by a 2-stage
decentralised method rather than by conventional centralised
sewage treatment plants. In this method it is proposed to first
partially treat the sewerage in Sewage Reactors (improved version
of septic tanks with increased number of baffles). The effluent from
the houses would then flow through the existing sewer network
into ETPs located across the City.
Where possible reed beds and polishing ponds could also be
created for secondary and tertiary treatment.
This treated water of a non-potable reusable grade could be re-
distributed through a dual-line system for re-use. Remainder of this
treated water can be discharged into the river streams. Not only
will this result in effective pollution abatement but would also
revive the rivers; while at the same time the City’s dependence on
outside sources of water would be reduced.
VI
Priority 1: Segregation and reuse of solid waste:
The segregation of Solid Waste and its reuse is a matter of
bringing about attitudinal change in stakeholders including Civic
Authorities to accept greater responsibility for waste minimization
and management.
ACTION
The Civic Exnora of Tamilnadu is a successful Model that can be
replicated. The waste is pre-segregated by each household. A
person in uniform, gloves and shoes collects the garbage. Organic
waste is collected into the green bin of the cart and recyclable
waste into the red. At the ‘Zero-waste centre’ located in the
neighbourhood, the organic waste is converted into compost. The
recyclables and the compost are sold. A charge of Rs. 20/- is
collected from each household. This system covers 40% of
Chennai and 75% of its suburbs. Exnora was recognised by the
UN conference on Human Settlements in 1996 among the 100
Best Urban Practises. For further details on how the system works
one can get in touch with [email protected] or 044-8153377.
17
VI: Solid Waste Management & Renewable Energy
Priority 2: Utilization of Landfill for energy generation
Methane gas captured from landfills is used to generate
electricity. Methane is created when garbage breaks down in a
landfill. The electricity is sold. Additionally, the utilization of
methane in this manner reduces greenhouse gas emissions.
ACTION
Explore the possibility of producing energy through Landfill Gas
Utilization Project.
Sector VII: Renewable (Solar) Energy Applications at City Level
Priority 1: Refuse electric supply to hoardings
As per the reports published, governments in Italy and France
have refused to supply electricity for hoardings. The respective
companies intending to put hoardings are asked to generate
energy by using solar systems. Such a method can be easily and
effectively implemented in our City too.
ACTION
In addition to hoardings, the same principle can be applied in the
City for lighting of roads, parks and playgrounds which would
reduce the energy bill of NMC.
18
Presentation on urban poor
and slums
Points of discussion
• Denotification & Notification of slums
- Reforms in GR
• Tenure rights
-Land should be acquired by single authority
-Authorize a single authority for “Patta
Vatap” irrespective of the landownership
pattern
- Simplify the Patta Vatap procedure
1
• Accommodation for urban poor
- Dormitories for migratory workers on pay
and use basis (nominal charges)
• Slum networking- agreed
• Awareness among beneficiaries- agreed
Priorities
• (A) Housing for EWS & LIG for the Urban
poor and slum dwellers.
- Reservation in the Development plan for
EWS & LIG
- Govt agencies (NIT & MHADA) should
restart these programmes
- Sufficient marketing opportunities and
spaces for SHG’s
2
• (B) SRA scheme should be implemented
with private public participation
- Should be implemented in selective sites
(Fresh survey should be conducted)
- Should be implemented with proper public
management
- Initially model slums should be developed
- Low rise higher density development
• (C ) Infrastructure provision in slum areas

- Convergence of funds
- Community contribution (maintenance)
- Social responsibility
3
THANK YOU
4
Roads, Traffic and
Transportation
CDP Nagpur
Strategy and Action Plan

• Complete the transport network
– Missing links, ROB/RUB, River bridges
• Augment Bus Transport System
– Addl eco-friendly buses, Depots and other facilities, Private
participation to be explored parallelly
• Traffic management
– Junction improvements, signal system, signs, markings,
busbays, parking plaza, traffic calming, traffic education
• Road Improvements
– Better road design, Removal of bottlenecks, provision for utilities
• MRTS
– Public Private partnership to be explored if operator is available
• Capacity Augmentation
– Outer Ring Road, flyovers, transport plaza
1
T&T Investment Priorities
• Item Cost (Cr.) Priority
• Missing Links of DP 100 A
• Bus Transp. System 100 A
• Traffic Management 50 A
• Bridges on Rivers 20 A
• ROB / RUBs 100 A
• Road Improvements 50 A
• MRTS with PPP 50 A
• Outer Ring Road 650 B
• Flyovers 50 B
2
Sewerage and Solid Waste
Management
Prioritization findings
Sewerage System
• Priority A
– 100% underground sewerage connectivity to
citizens
– 100% connectivity with STPs
– 100% treatment of sewage and maximum
utilization of effluents like gas, water and
manure
1
Sewerage System
• Priority B
– Decentralization of Sewerage Treatment
Projects by using modern techniques such as
DEWATS
– Regular maintenance of existing network by
using modern tools and equipments
• Priority C
– All the roads must have storm water drains
Sanitation
• Priority A
– Open defecation free city
– Public convenience facilities (pay and use) for
areas without toilet facilities
• Priority B
– Provision of low cost sanitation for individuals
and BPL families in slum areas
2
• Priority A
– 100% door to door collection with segregation of wet
and dry waste at source
– 100% transportation of SW direct to disposal site
– Conversion of wet waste to energy and compost
– Dry waste to be segregated into combustible/ recyclable
and non-combustible/ inert and converting it into other
suitable forms
– Disposing inert into landfills
• Priority B
– Levy of charges for door-to-door collection
3
Urban Environment
Priority A
• Land use
– Influence NIT to work in consultation with NMC in development
planning
– Demarcate heritage zones and precincts and prepare DCR for
them.
– Separate DCR for old and central Nagpur
– Reserve bio diversity corridors
– DCR should be “disabled friendly”
• Economy
– Large reservations for Hospitals, CBDs, Institutions – use urban
design principles
– Informal business activities – reserve hawking areas at identified
market areas
– Pedestrianization of commercial areas
1
Priority A
• In transport planning – refer to Draft National Transport Policy

(Reservation for Pedestrians and cycle tracks)
• Appoint a committee to remove areas of conflict between in

Guntewari act and problems in Nagpur thereof (MRTP Act)
– All reservation sites should be developed – explore PPP
• Encourage Row houses/ courtyard houses with common wall

construction with larger front and rear margins – (Low rise high
density housing)
• Energy efficiency design – Standards for Green Building

should be part of DCR
Priority A
• Identify areas for mixed use neighborhood planning in existing

and new areas
• Site specific approach for removal of slums from eco
sensitivity areas
• SRA may be reviewed. Action points are
– Evenly spread EWS/ LIG housing across the city at all residential and
mixed use neighborhoods (Implement the JNNURM guideline in this
regard)
• Transit accommodation for migrants
2
Priority A
• Transportation
– Prepare a master plan for Nagpur as per NUTP
– Promote public transport and discourage use of
private vehicles
– Promote ecofriendly fuels for public transport
– Emergency medical services – network of equipped
Ambulances with common access numbers.
– Implement the Lokayukta recommendations w.r.t New
and existing roads in IRDP Nagpur
Priority A
• Water supply and sewerage
– Revival and rejuvenation of water bodies, rivers and wells – (Latent
capacity of 120 mld) as per guidelines
– Frame a water reuse policy for new buildings
– 100% treatment of sewerage
• Solid waste management

– Implement projects for collection and disposal of Solid Waste as
per Supreme Court guidelines
– Waste to energy projects
• Use solar energy for hoardings, streetlights, parks etc..

• Establish a regional lab for monitoring of environmental
parameters under NMC.
3
Water supply

March 12, 2006
STRATEGY AND ACTION

AREAS
1
Priority A
Reduce transmission and distribution losses

Conduct a leak detection study and reduce the UFW
Conduct a study to check the quality of water being supplied
Conduct an energy audit
Individual connections to all households
The metering must be as per the usage and not on the basis of
supply
It is possible that the water is getting polluted as water from a
nearby sewerage line seeps in. Such potential and existing
polluting sources need to be checked. Systems refurbishments
shall be taken up.
Priority A
Reduce transmission and distribution losses

Conduct a leak detection study and reduce the UFW
Conduct a study to check the quality of water being supplied
Conduct an energy audit
Individual connections to all households
The metering must be as per the usage and not on the basis of
supply
It is possible that the water is getting polluted as water from a
nearby sewerage line seeps in. Such potential and existing
polluting sources need to be checked. Systems refurbishments
shall be taken up.
2
PRIORITY B
Refurbish the old distribution system
Identify illegal water connections and discourage
public stand post (PSP)
In slum areas, there are several places wherein there
is a PSP and the nearby households have water
connections. Such PSPs must be removed.
Rain water harvesting to be made compulsory for al
new projects
PRIORITY C
Prepare an asset inventory and map the
water supply systems for effective
monitoring
3
Investment
Investment Priorities
Sourcing of water: Rs400 crores
- Laying raw water pipeline – Priority A
- New treatment plant - Priority B
- ESR and distribution – Priority B
Leak detection and water audit: Rs28 crores - Priority
A
Energy audit: Rs25 crores - Priority A
Strengthening of water supply distribution system:

Rs115 crores - Priority A
Water recycling and reuse: Rs250 crores through
Public Private Partnerships - Priority A
4
ANNEXURE K: PRESENTATIONS MADE DURING FINAL WORKSHOP

ON 8TH MAY 2006
114
Under JNNURM Framework
May 2006
CDP process for Nagpur
Technical assistance from USAID, FIRE –D Project

CDP consultant – CRISIL Infrastructure Advisory
Citizens’ involvement as per JNNURM guidelines
NMC Workshop Prioritization workshop

11 33 12th Mar’06
23rd Jan’06
Mission stakeholder Investment Planning
consultations
Stakeholder Citizen Survey
consultations
Credit Strength Assessment
22 44
Final CDP Workshop
Vision and Mission workshop 8th May ’06
5th Feb ’06
1
NMC formulated its CDP through extensive
consultations
Vision
Vision and
and Sector
Sector Missions
Missions
CONSULTATIONS
Strategies
Strategies Action
ActionPlans
CONSULTATIONS
Plans Wish
Wish list
list
Investment
Investment
needs
needs
Infrastructure
Infrastructure
gap
gapanalysis
analysis
CONSULTATIONS
CONSULTATIONS
Borrowing
Borrowing
Preferences
Preferences Citizen Survey
Citizen Survey Prioritization
Prioritization Sustainability
Sustainability
CONSULTATIONS Capacity
Capacity
CONSULTATIONS
City
CityDevelopment
Development
Plan
Plan
Structure of the presentation
Vision statement
Sector missions
City Investment Plan
Financial Plan
Reform action plan
Challenges ahead
2
Vision for Nagpur’s development
Nagpur’s vision statement

… An eco city that provides adequate, equitable, sustainable
access of urban services for all citizens
… A city that is safe, livable and promotes growth of its
citizens
Growth themes
The city should attain a key position in IT, ITES and health services
related industries
Support industrialization in its hinterland
Promote education, culture and tourism
3
Sector missions
Sector mission and action areas
Economic Development : Improving infrastructure, service delivery,

governance
attracting PPP and creating coordination for implementing economic
policies in the urban region,
Develop collaborations between industries and institutions to further
establish Nagpur as dynamic city of the region
Governance : Redefining the roles of administration & citizens in order

to achieve citizen empowerment
Land Use : Land use provisions and DC rules to promote diverse

economic activities in an environmentally sustainable manner
Urban Poor : Affordable housing, tenure security, integrated service

provision, access basic infrastructure needs and social amenities
4
Sector mission and action areas
Core Municipal Infrastructure: Adequacy, reliability and accessibility

to core municipal services for all citizens. NMC to be the prime service
provider
Traffic & Transportation: Road widening, parking facilities, improve

public transport system in the short run. Implement BRTS, MRTS in the
long run
Urban Environment: Conservation of rivers, water bodies, natural

environment of city and make environment an integral part of every
decision making process
Culture & Heritage: Preserve cultural character and encourage tourism

appropriate to the city environs
City Investment Plan
5
Current Status
Water availability at 480 MLD
85% of city population have municipal water connection
Average daily water supply range from 2-4 hours
Transmission and distribution losses at 38%
Only 241 MLD of water is billed out of 480 MLD supplied
Annual revenue expenditure at Rs.95 crores against receipts of Rs.50

crores
6
Mission – Water For All and 24 x 7 Supply

Water audit and energy projects
Strengthening of water supply system
Reducing raw water transportation losses – Pench IV
Augmentation of source
Water reuse
Projects Identified
Pench IV – Rs.422 crores
Leak detection – Rs. 3 crores
Energy and water audit – Rs.50 crores
Strengthening the water supply
system – Rs.115 crores
Total – Rs.590 crores
7
Pench IV: Project Details

• Part-1: Lifting Water at Pench Reservoir and conveyance upto
Mahadula
• Part-2: Conveyance of Water from Mahadula to Proposed WTP at

Godhani
• Treatment and further cconveyance upto MBR at Governor House
• Part-3: Transmission of Water upto different (Existing & Proposed)

ESRs from MBRs, including proposed Elevated Service Reservoirs.
• Part-4: Upgradation & Proposed Distribution System
Pench –IV: Project Benefits

Annual Saving to NMC in Raw water tariff @ Rs.8.70 crores
Annual Energy Saving to NMC @ Rs. 0.90 crore
Due to conveyance of water through pipe line. instead of previously

through open canal Saving in Quantum of water by 20-25%
Availability of additional water for Irrigation & Drinking to meet the

NMC water demand upto 2015
Time availability for canal maintenance will improve irrigation

efficiency
8
Leak Detection and Water Audit: Project Details

Recycling of backwash of WTP water to conserve water
Installation of flow meter and replacement of faulty consumer water

meter
Rehabilitation of service connections to reduce Water Leaks in

Distribution System
Improvement meter reading / billing system by implementing AMR
Implementation of active leak control program to reduce water loss
Leak Detection and Water Audit: Project Benefits

To bring down the UFW to 15% from existing more than 50%
Increase revenues from water charges for self-sustainability
To meet the growing demand for increase in population
Better accountability of water supplied in each area against billed

quantity
Equitable distribution of water
Raw water cost will reduce by Rs.1.65 crore /year
Better accountability for raw water intake and zonal distribution
9
Energy Audit: Project Details

Improving and replacing existing inefficient pumping machinery
Diversion of rising main of Pench stage I pure water pumping station to

Rajbhavan
Repairs to existing flash mixer, clarifloculator, rapid sand filters etc.
Replacement and diversion of rising main of Old Gorewada pure water pumping
station:
Replacing existing inefficient pumping machinery at Kanhan pure water

pumping station
Providing and laying of parallel rising main of Kanhan pure water pumping
station from Automotive square to Subhannagar water tank
Energy Audit: Project Benefits
Reduction in cost of water with improvement in energy

efficiency
Replacement of ageing, inefficient equipment for better

serviceability
10
Strengthening of Water Supply System : Project

Details
Provision and installation of feeder mains and distribution network at:
1. Dighori zone
2. Nandanvan Zone
3. Sakkardara Zone
4. Hudkeshwar Zone
5. Jaripatka-Nari Zone
6. Dhaba Zone
7. Gittikhadan Zone
8. Takliseem Zone
9. Chinchbhuwan Zone
Strengthening of water supply system: Project

Benefits
Improve the serviceability of old water supply systems
Improve piped water supply coverage from existing 85% to

100% connectivity
Improve the efficiency in water supply systems
Saving in tanker water cost
11
Sewerage System
Sewerage System
Current Status
60 % of the city area covered by sewerage network
Inadequate sewage treatment facility
Sewage generated in the city: 380 MLD (average flow) - 606 MLD (peak
flow)
Sewage undergoing treatment before flown into the river: 80-100 MLD
Pollution of water bodies
12
Sewerage
Mission: 100% Coverage in sewerage collection and

treatment and rejuvenation of water bodies
Strengthening sewerage network
Setting up Sewerage Treatment Plants
Changing old and defective sewer lines
Water recycling and reuse
Sewerage System
Projects Identified
North Zone sewerage system – Rs.130 crores
Central Zone sewerage system – Rs. 239 crores
Southern Zone sewerage system – Rs.146 crores
Water recycling and reuse - Rs. 250 crores
13
Sewerage System
Sewerage System : Project Benefits

Sanitation and hygiene
Reduction in outbreaks in diseases
Reduced ground water pollution
Help maintain “Clean and Green” image of Nagpur city
Water recycling and reuse
Water Recycling and reuse: Project Details

Supply of well-treated and disinfected recycled water to industries for
non-potable uses
Water Recycling and reuse : Project Benefits

Water conservation thereby increase the supply capacity of the system
14
Storm Water Drainage System
Current Status
30-35 % of the road network is covered
During monsoon, almost all storm water drains are flooded
Problems of back flow in the sewers that lead to unhygienic

conditions and epidemics
15
Mission: Strengthening and rejuvenation of natural

drainage system
Rejuvenation of Nag and Pilli rivers
Nallah Canalization and strengthening
Lake rejuvenation
Drainage along the roads
Projects Identified
Drainage along side Road – Rs.45 crores
Nallah canalization – Rs.56 crores
Strengthening existing nallahs – Rs.45 crores
Rejuvenation of Nag & Pilli rivers – Rs.50 crores
Lake rejuvenation – Rs.50 crores
16
Storm Water Drainage System : Project Benefits

Reduced water pollution
Recharging of ground water
Reduced incidences of flooding and epidemics
Build the flora and fauna of water bodies
Recreation and entertainment
17
Current Status
Solid waste generation - 875 MT per day
About 75% of the waste is collected under the door-to-door

waste collection scheme
Waste is not disposed off in a scientific manner
Mission: Clean City, Bin-free City

Development of land fill site
100% House to House Collection
Segregation at source, composting and waste to energy
18
Projects Identified
Sanitary Landfill – Rs.25 crores
Bin Free city – Rs.25 crores
Sanitary Landfill : Project Benefits

Disposal off non-biodegradable solid waste in sanitary landfill facility
Groundwater and Soil Protection through the provisions of an impermeable

liner system at the base of the facility
Preservation ambient air quality through scientific operation plan of the

secured landfill facility.
19
Slum Development and Housing
Current Status
40% of the population lives in slums
There are about 427 slum pockets in the city spread over an
area of about 17 sq. kms.
Of the 427 slums, 292 slums housing 80% of the slum

population are notified.
Provision of basic urban services like water supply and

sanitation is inadequate
20
Slums and Housing
Mission: Slum Free City

Access to basic services to slum dwellers
Slum rehabilitation programme
EWS / LIG Housing
Public toilets, night shelters, destitute children’s homes, beggar’s home,

working women’s hostel and marriage halls
Projects Identified
SRA – Rs.1350 crores
EWS / LIG Housing – Rs.125 crores
MHADA – Rs.42 crores
Urban Poor Amenities – Rs. 75 crores
21
Roads, Traffic and Transportation
Current Status
Good quality of road network on account of IRDP
High dependence of personal vehicles especially two-

wheelers for transportation
Ineffective public transportation system
Inadequate parking facilities
22
Mission: Safe and Efficient Traffic Management

Road Network improvement with widening, ROBs,
flyovers planned to remove traffic congestion
Development of outer ring road
Installing traffic signage's, signals, markings and

intelligent traffic management systems
MRTS
Projects Identified
Outer ring road Rs.650 crores
ROBs Rs.128 crores
Road widening Rs.200 crores
Bridges over rivers Rs.8 crores
Flyovers Rs100 crores
Traffic Management Rs 50 crores
MRTS Rs.1500 crores

Total Rs. 2636 crores
23
Bridges over rivers : Project Details

Bridge at Nag river near Nidos
Bridge at Hati Nalla
Bridge near old Shukrawari
Road, Traffic and Transportation
RoBs : Project Details

4lane ROBs along with approaches at Kalamana Market
junction
Construction of 6 lane cable stayed RoB in lieu of existing

old 2 lane RoB near Santra market
ROB at Itwari, Maskasth and Mangalwari
RUB at Mominpura
24
Traffic Management
Traffic Management: Project Details

Improvement of junctions by installing CCTV surveillance
systems and area traffic control sensors
Conversion of ATS with LED base plus solar energy

system
Social Amenities
25
Social Amenities
Projects Identified
Destitute Home ( one) - Rs. 1 crore
Marriage Halls (ten) - Rs. 5 crores
Night Shelters (four) - Rs 4 crores
Public Toilets - Rs 5 crore
Total -Rs.15 crores
Summary of city investment plan
Sector Cost (in Rs. cr.) Sector Cost (in Rs. cr.)
1 Water Supply 590.31 5 Solid waste management 50.00
Pench IV 422 Sanitary landfill 25
Leak detection 3 Bin free city 25
Energy and water audit reports 50 6 Urban poor and slums 1592.00
Strengthening of water supply system 115 NIT (EWS/ LIG housing) 125
2 Sewerage & Sanitation 515 MHADA 42
North zone 130 SRA 1350
Central zone 239 Urban poor amenities 75
South zone 147 Public transport and traffic
7 1550.00
Water recycling and reuse 250 management
3 Roads 1085.60 Traffic management 50
Outer ring road 6 lane highway 650
MRTS 1500
Seven ROB’s within the city 128
8 Others 15.00
Ten flyovers 100
Destitute homes 1
Road widening and improvement works 200
Marriage halls 5
Bridges over rivers 8 Night shelters 4
4 Drains 245.50 Public toilets 5
Drainage along roads 45
Grand total 5894
Nallah canalization 56
Strengthening existing nallahs 45
Rejuvenation of rivers
Lake rejuvenation
50
50
City Investment – Rs. 5894 Crs
26
Financial Plan
Investment Requirements
Identified investment – Rs. 5894 crores

Maximum investments in slum development, low cost housing, public
transportation and road network improvement
Base
Sector
Cost
Distribution of investments (sector-wise)
1 Water Supply 590.31
Others Water Supply
0.25% Sewerage &
2 Sewerage & Sanitation 765.48 10.02%
Public transport Sanitation
and traffic 12.99%
3 Roads 1085.60 management
26.30%
4 Drains 245.50
Solid Waste
5 50.00
Management
6 Urban Poor/ Slums 1592.00 Roads
18.42%
Public transport and Urban Poor/ Slums Solid Waste Drains
7 1550.00
traffic management 27.01% Management 4.17%
0.85%
8 Others 15.00
Total 5893.89
27
Investment Requirements
Out of the total investment, NMC would handle projects worth Rs. 2273 cr.
(escalated cost)
Rest would be through PPP, State Government, SRA, NIT and MHADA
Distribution of investments (institution wise)

Nagpur
Improvement Trust SRA
MHADA 2% 4%
1%
State Government
11%
Public private Nagpur Municipal

partneships Corporation
48% 34%
Investment phasing
700
627
600
483 487
500
Rs Crores
400
321
300
218
200 137
100
0
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12
Phasing based on
project handling capacity
logical sequencing to minimize wastage of resources (e.g. road construction
would follow water and sewerage projects)
15% cost escalation and physical contingencies are also factored
28
Investment capacity of NMC is limited: reforms needed
Investment Capacity (Rs. Crores)

Impact of JNNURM and Total investment
leveraging capacity of NMC
Rs. 2273 cr.
Rs. 1538 crores
Additional capacity with

reforms (property tax
Additional reforms, accounting reforms,
Investment revenue improvement =
Capacity measures etc.)
Rs. 307crores Rs. 735 crores +

+
Base Investment
Capacity, Rs. 428 cr.
Funding pattern for NMC
Rs. 2273 Cr proposed for funding by 2011-12
Capital Grants under JNNURM Framework NMC’s own sources/

Debt
Grants from Central Government Grants from State Own resources through
(50% of Rs. 2273 cr. Government reforms and debt funding
= Rs 1136 cr.) (20% of Rs. 2273 cr. (30% of Rs. 2273 cr. = Rs. 682 cr.)
= Rs. 455 cr.)
Own resources through reforms
Provision in financial projections for Revolving Fund @ 25% of in functional areas
JNNURM Grants for Urban Infra Projects and 10% for Urban poor Property tax reforms/
projects – Rs. 296 cr unassessed properties
Regular revision of user
charges, improving
collections
Introduction of sewerage
charges
Debt funding @ 7.5-9% interest
& 7 Year repayment period
29
Improving financial capacity through
Reforms
Transparency and public disclosures
Accounting Reforms 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12

Provisional OBS
Adoption of provisional OBS
Finalisation of OBS
Preparation of outcome budget
Complete re-vamp of the Public Financial
Management (PFM) cycle which includes

internal controls
Valuation of assets and liabilities

Full migration to double-entry accounting
system
Public disclosures
Production of financial statements (income-
expenditure accounts and balance sheet)
Credit rating of NMC
Budgetary Reform
Introduction of ERP Software for accounting
Capacity building of all NMC staff
30
Improved access through e governance
Geographic Information Systems
Interactive voice response system
Citizen interface through kiosk
Networked Municipal offices
Document management system
Web portal
Improving tax collection efficiencies
Property tax 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12

Extension of property tax regime to all
[ [ [
properties
Migration to Self-Assessment System

[ [ [ [
of Property Taxation
Setting up a non-discretionary method

for determination of property tax [ [ [
Tax payer
Use of GIS-based property tax system
[ [ [ [ friendly
Establish Taxpayer education
system
[ [ [
programme
Rewarding and acknowledging honest

[
and prompt taxpayers
Achievement of 85% Collection Ratio

[
31
Rationalization of water charges
Water Sector Reforms 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12
Reduction UFW in Distribution [ [ [ [
Reduction of UFW in Raw Water [ [ [
Improvement in Energy Efficiency in Pumping

[ [
Station
Increase in coverage [ [
Provide 24X7 Water Supply to Nagpur City [ [ [ [ [ [
Tariff Revision [ [
Billing & Collection (Recovery) [ [
Better and improved level of services
Challenges ahead
32
Implementing the CDP
Citizens participation
Reforms
Monitor implementation and update CDP every five

years
Nagpur CDP – Current status
Projects approved by GoI in 2005 – 06

Leak detection - Rs 3 crs
Water Audit - Rs. 25 crs
Energy audit - Rs. 25 crs
Strengthening of water supply system – Rs. 44 crs
ROBs - Rs.90 crs
Total - Rs. 187 crs
Nagpur was one of the first cities to benefit under JNNURM
33
Together let us pledge to make our Nagpur…….
… An eco city that provides adequate, equitable, sustainable

access of urban services for all citizens
… A city that is safe, livable and promotes growth of its

citizens
Thank you
34

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#(% #

The Jawaharlal Nehru National Urban Renewal Mission (JNNURM) provides an

City with latent economic potential

Assessment of the existing infrastructure and

Access of slum dwellers to basic services

Assessment of Nagpur Municipal

Vision for the city Water supply system

Reform agenda for Nagpur

Mandatory Reforms at ULB level Status of implementation

Introduction of a system of E-governance Project has been initiated by NMC, is expected to

Optional Reforms at ULB level Status of implementation

Revision of bye-laws to make rainwater harvesting Implemented

Administrative reforms Shall be implemented in a phased manner over the

Structural reforms Shall be implemented in a phased manner over the

Encouraging PPP NMC has already experimented with private sector

City Investment Plan and strategies

Sector Source of Funding

In Rs. PPP State MHADA/ NMC/

GoI Grants JNNURM 1137 50.0

NAIiPUR CITY DEVELOPMENT PLAI\I

Nagpur Municipal Corporation

Workable solutions to help you make the difference

TABLE OF CONTENTS (VOLUME 1)

1. EXECUTIVE SUMMARY ......................................................................................................................... 1

2.1 Need for City Development Plan......................................................................................................... 16

3. ABOUT NAGPUR ..................................................................................................................................... 22

3.1 History of Nagpur ............................................................................................................................... 22

4. CITY ASSESSMENT: ANALYSIS OF THE EXISTING SITUATION IN NAGPUR....................... 31

4.1 Basic infrastructure............................................................................................................................. 31

5. DEVELOPING A VISION FOR THE CITY .......................................................................................... 59

5.1 Steps leading to preparation of vision and mission statements........................................................... 59

6. STRATEGIES FOR ACHIEVING NAGPUR’S VISION...................................................................... 63

6.1 Steps leading to definition and prioritisation of strategies ................................................................. 63

7. City Investment Plan, Strategies and Implementation plan................................................................... 85

7.1 City Investment Plan (CIP) ................................................................................................................. 85

8.1 Implementing the CDP........................................................................................................................ 99

8.2 Challenges in the future .................................................................................................................... 100

II. FACT SHEET: WATER SUPPLY SYSTEM IN NAGPUR ........................................................... 105

III. ROLES OF NMC AND OTHER GOVERNMENT ORGANIZATIONS IN PROVIDING URBAN

IV. FINANCIAL OPERATING PLAN.................................................................................................... 112

Table 1. Workforce participation in Nagpur............................................................................26

TABLE OF CONTENTS (VOLUME 2)

ANNEXURE A: CAPACITY BUILDING SESSION FOR NMC OFFICIALS

ANNEXURE B: CAPACITY BUILDING SESSION FOR BUSINESS GROUPS AND

ANNEXURE C: CAPACITY BUILDING SESSIION FOR CLUBS AND NGOS

ANNEXURE D: CAPACITY BUILDING SESSION FOR REPRESENTATIVES OF PRESS

ANNEXURE E: DISCUSSION WITH IDENTIFIED INDIVIDUAL STAKEHOLDERS

ANNEXURE F: STAKEHOLDER’S WORKSHOP ON 5TH FEBRUARY 2006

ANNEXURE G: FOCUS GROUP DISCUSSIONS: DISCUSSION SUMMARIES

ANNEXURE H: CITIZEN’S DEMAND SURVEY: SEC CLASSIFICATION,

ANNEXURE I: HANDOUTS GIVEN DURIN PRIORITIZATION WORKSHOP ON 12TH

ANNEXURE J: OUTPUTS OF PRIORITIZATION WORKSHOP (12TH MARCH 2006)

ANNEXURE K: PRESENTATIONS MADE DURING FINAL WORKSHOP ON 8TH MAY

CAGR Compounded Annual Growth Rate

CDP City Development Plan

CIP City Investment Plan

CLIP City Lighting Improvement Project

EWS Economically Weaker Section

FOP Financial Operating Plan

IRDP Integrated Road Development Project

#(% #