ShowBiz Seriously Emmie Velarde
ShowBiz Seriously Emmie Velarde
ShowBiz Seriously Emmie Velarde
The first person she broke the news to was her husband, Cesar.
“He was so overwhelmed with happiness—for me—that he cried
on the phone,” Charo Santos-Concio tells the Inquirer as she recalls
the evening she was declared the new president of multimedia giant
ABS-CBN.
And the first ones to congratulate her? “The production people.
I have worked with many of them for 20 years—writers, directors,
production crew…”
Charo (or “CSC”) is not the first woman in the country, but certainly
the first beauty titlist (Baron Travel Girl 1976-77), and the first award-
winning actress (1978 Asian Film Festival in Sydney, for “Itim”), to
become president of a major network. She finds parallels in those
crowning moments. “The same feeling of lightness, joy, triumph.”
The announcement on February 29, 2008, effective March 1,
wasn’t completely unexpected. “Gabby (Eugenio Lopez III, chair and
CEO), had been sounding me out. Also, the organization really has
a succession plan in place. But I didn’t know about the exact timing,
until it was announced at the end of the last management conference.”
She didn’t mind the element of surprise at all because, until then,
her mindset had been, “Nothing’s final until it’s final.”
These days, Charo is “very grateful” for the “energy” that she
is receiving from within the network. “I hope I’m right about this
feeling,” she says, “that many people in the organization are happy
about my appointment.”
In 2007, she went to Harvard for the Advance Management
Program. As the industry buzz went—since she was apparently next
in line—it was, indeed, a preparation.
Charo says the two-month course gives participants a bird’s eye
view of management tools that an executive needs to manage a
bigger organization. “The areas covered are marketing, information,
negotiations. But at its core is leadership,” she notes. “You may be a
technical expert in finance or marketing strategies and still not have
the right values in place.”
She’s the first to admit that she needed the Harvard training. “My
background is content production and I do know about projects and
revenues, profits and losses. But it’s like, I was familiar with the dots,
and that advance program taught me how to connect the dots. And to
add on more dots.”
Her two secretaries agree that the lady boss is a “very hard worker”
for whom 16-hour days are not unusual.
“Well, yes, that I’ve always been, especially when I was just
starting,” Charo, at 52, says. “And even now, if there’s urgent business
to get done, I stay until midnight. If I have a meeting with Gabby,
I’m here at 8 a.m. But on a regular basis, I come in at 10. Production
personnel report at noon and work till the wee hours. So there’s a lot
more activity in the afternoon, onwards. Previews are often scheduled
in the evening. That’s not everyday, but back when I was very hands-
on in production, I could go for three days with very little sleep.”
Meaning, she went home just to shower and change. “Cesar
witnessed all that. Thus, he feels that my appointment is a well-
deserved reward. His support has been such, that he often told me in
the past, ‘Before you are a wife or mother, Charo, you are a person.
You should pursue your dreams.’ Cesar is my rock.”
Home from the management conference in Antipolo, the couple
celebrated with a “simple dinner at home” with their two sons, Cesar
Francis and Raphael Martin.
At the workplace, Charo has moved from her office as executive
vice president and entertainment group head, to the president’s office,
a suite that consists of a reception area, its own monitoring room and
the office proper. Since March 1, 2008, this corner of the building has
been abloom and fragrant with fresh flowers.
Industry observers are eager to know what changes, big or small,
are forthcoming under her stewardship. For example, the new big
boss has always had a foot firmly in entertainment; would there soon
be a shift in the ratio of news/current affairs to variety shows and
other talent-heavy productions, at least on the network’s free TV,
Channel 2?
Charo’s reply is lengthy and thoughtful: “I’m not rushing things;
I’m still immersing in the other units’ operations. Channel 2 is simply
the biggest, the parent, of these units. The subsidiaries’ requirements
are much smaller in scale. Still, I need the immersion because I’ll be
working on streamlining the operations to bring down the costs some
more, while maintaining content supremacy.”
Should streamlining here read “reorganization”?
“It just means I want the organization to implement more cost-
efficient processes. Also, I’m keeping abreast of emerging technology
because I’d like to tap new blood in this area. I also want to conduct skills
and competence training for writers, directors and production people.”
She continues: “Sometimes people think we’re just free TV. But ABS-
CBN is not only Channel 2. In fact, we’re no longer just a broadcasting
company. We have evolved into a multimedia content company. We
are into all the platforms—publishing, interactive, cable, cinema, radio,
global TV, records. With merging technologies, the world will soon go
digital, and we’re going with the flow. By the end of the year, we hope to
launch digital television. Our engineering and corporate planning teams
have laid the groundwork and, by June, we should be testing some areas.”
The Filipino Channel (TFC), Charo adds, has gone IP (Internet
Protocol). “We are going directly to the customers now, via subscription,
because [we feel that] advertising revenues have maxed out. Locally,
digital TV is also designed to go directly to the customers.”
As for the ratio of entertainment to news/current affairs, she says,
“It will depend on the competitive landscape, which I always take into
consideration. When a news program is up against an entertainment
program, usually the entertainment program wins in terms of audience
share. So if you look at the programming grid, news programs are
in more or less the same time slots, and the same is true of variety
shows, et cetera.”
Even if she wanted to increase the number of news/current affairs
programs, she says, “I wouldn’t know where to put them. In the
meantime, we have an all-news channel, ANC, which takes care of the
viewers’ need for fresh information and in-depth analysis of issues.”
In any case, Charo says, “Even in the so-called entertainment aspect,
we mirror real life in a lot of the programs. For instance, ‘Maalaala Mo
Kaya’ tackles subject matter that occasionally invites the attention
of the MTRCB (Movie and Television Review and Classification
Board). But life is not all happy and joyful; there is a dark side to it
that we also have to show. All told, what should be imparted to the
audience is how one can triumph over that dark side.”
She concedes that news operations is an area that she wants to
“understand better.” Charo explains, “I’m not a news person, strictly
speaking. So I’m immersing myself in that aspect. I want to get to
know the numbers really well. And I’m learning fast. In production,
and in other units that are content-heavy, I’m okay.”
Indeed, shows on the opposite side of news/current affairs—and
their audiences—she discusses with unflinching authority. “I support
shows that enrich the lives of viewers; I’d like to think that our shows
do that. The qualitative surveys we have conducted indicate that our
audience looks for empowered characters, for affirmation. These
viewers are not the desperate kind; they are hopeful for change.
This means our shows are able to connect to strong-character types,
exactly the types that the shows present. They are self-reliant, and
rarely prone to saying, ‘Bahala na.’”
They’re not just empowered, Charo says. Viewers in this sector
are more critical than most. “If we divert from material that they’re
used to, if we present something that pushes creative license, they
react. They demand logic. Remember that we’re also addressing a
global audience that is exposed to high standards of entertainment
and news/current affairs programming in other countries. This global
audience is discerning and ever-ready to speak its mind when it’s not
happy about where the programs are going… and these people do.
We get so much e-mail from them!”
The local counterpart of that global audience, loyal to practically
the same shows, are not necessarily in the ABC bracket. “Economic
stations do not matter in the service of the Filipino—which is our
corporate mission,” Charo insists. “When I talk to producers,
directors, writers and talents, I tell them, ‘If, for one moment we
made the desperate and the hopeless find meaning in life despite their
[difficulties], we have served our audience well. If we are able to
make a person look inside herself through the story of a mother who
rises above all obstacles for the love of her children, then we have
touched their lives, and that’s service, too.”
Service, Charo clarifies, includes respect. “And so I also tell them
there should be no place for mediocrity in our shows, otherwise we
are not being sensitive to all of the viewers’ needs.”
She gives the Sunday variety extravaganza ASAP as an example.
“A talent cannot just show up that morning and join a production
number. Bawal ang hindi nag-rehearse the day before. I tell them,
‘You owe the public the best performance of your life. Every week.
I cringe when I see a dancer who’s not in sync with the others, or a
singer who cannot lip-sync his/her own number. Recorded na nga e,
dapat naman, masasabayan nang maayos. They can’t be perfect all the
time, true. So I keep reminding them.”
Asked what her position means for women power in the country,
Charo takes a rather long pause. Before she replies, she mentions that
another woman, Kitchie Benedicto, was president of KBS 9 (Kanlaon
Broadcasting System) during the Marcos years.
“I’d like to think,” she proceeds, “that gender was not a factor
in management’s decision. But, well, a woman has certain built-
in strengths. Women pay more attention to detail, for one thing. I
myself don’t work with set formulas. Also, it seems natural to me, as a
woman, that I realize I’m dealing with human beings here, basically.
Talents, for instance, go through different phases of maturity at
different times. I have to be sensitive to each one’s growing-up phases,
struggles, frustrations, dreams, pains, insecurities.”
Sounds more like a religious mission than a job description.
“Gabby says I’m too nurturing,” Charo says, laughing. “Maybe I
am, but I’m also a disciplinarian. I exact excellence and I can dispense
tough love. Magalit ka na sa akin ngayon, kasi tinuturuan kita. I guess
I am able to say it in a calm way, but I say it anyway. And I find that
people, well, they respond, they toe the line.”
Apart from hard work, she says one other thing has kept her on track:
“I’ve always been a movie fan. As a teenager, my dream was just to
enter the premises of ABS-CBN. During school break in the summer, I
would come to Manila from Mindoro, and queue up at the gate on Scout
Esguerra. I would call out to the guard, ‘May tiyo po ako rito (Jimmy
Navarro, program director pre-Martial Law years), please naman, papa-
sukin n’yo ako.’ I just wanted to watch ‘Stop, Look and Listen’ live.”
Obviously, the memory has stirred up feelings, too. “Totoo ’yun!”
Charo says, her voice at least two notes higher. “I’ve been a fan
of ABS-CBN all my life. Pinanood ko lahat ng top hits dito—‘Tang
Tarang Tang,’ ‘Buhay Artista,’ ‘Magandang Tanghali’ of the late Pancho
Magalona, ‘An Evening With Pilita,’ ‘The Nida-Nestor Show’… lahat!”
So, did the guard let her in?
“No. I finally went through the gate when I was a senior Mass
Comm student at St. Paul College. Nag-practicum ako right in this
same building. During Martial Law, I landed a job as production
assistant on ‘John En Marsha.’ KBS na noon, wala na ang Lopezes, and
the Benedictos had taken over. That was when I met Dolphy. Nag-PA
din ako sa ‘Mr. Public Service’ ni Tony Santos, Sr.”
She’s happy to say that ABS-CBN hit P1.2 billion [in revenues] last
year. In 2007, she says, earnings were pegged at P700 million. She
attributes the “jump” to increased synergy among production, sales
and marketing.
Charo explains: “There was more creativity in revenue-generation.
For example, a 30-seconder spot is no longer good enough for
advertisers. So now we have what is referred to as product intrusions.
To illustrate, in ‘Maging Sino Ka Man,’ John Lloyd Cruz, who endorses
Biogesic, has this scene with Chin Chin Gutierrez, where she gets
a headache. John Lloyd very casually hands her a tablet and says,
‘Eto po, magaling ’yan.’ Or something to that effect. He doesn’t even
mention the brand name. The client was very happy with that. But the
execution should be seamless. The concept is very much like in James
Bond movies, halimbawa, pag pinapakita ’yung mga BMW or Seiko
watches. Very casual, hindi hard sell.”
She says the product intrusions carry their own price tags, “because
the client gets a lot more exposure.”
Another growth driver was global subscriptions. “Today, 40
percent of revenues come from these subscriptions,” Charo notes.
“Dati, 100 percent, all from advertising. We see the ratio going 50-
50, eventually, especially now that we’re offering varied content to
specific market niches. We have products for the young, we have a
lifestyle channel for women, and so on. The ultimate challenge is to
deliver content that will satisfy all these niches.”
This year, the parent platform, Channel 2, is still bound to generate
the biggest revenue. “But we have encouraging projections for digital
TV, once it rolls out,” she says.
“Nalihis ang buhay ko [leading to broadcasting],” she recounts,
“nung naging Baron Travel Girl ako. That was when Lino Brocka saw
me. He called me the next morning. Sabi niya, ganito, tuloy-tuloy,
‘You don’t know me but I saw you in the contest last night. I am Lino
Brocka. My friend, Mike de Leon wants to cast a new face for the lead
role in his first directorial job. Would you care to audition? Punta ka
sa LVN bukas, 8 o’clock.”
That film feature was the memorable “Itim.” She would spend a
good number of years in the movies. Charo reminisces: “Other projects
followed, in the movies, and also on television. But my heart was still
in production work. I was cast in a lot of Armida Siguion-Reyna’s
television projects—‘Ilaw ng Tahanan’ and ‘Mga Kuwento ng Pag-Ibig.’
Favorite guest niya yata ako e. Maybe because I was always very
punctual; she liked that. I observed everything she did as producer. ‘I
can do that,’ I said to myself.”
In 1981, she got that break with Bancom Audiovision. For her
first project, she worked as line producer on “Kisapmata,” again with
Mike de Leon. She was also in the lead cast. “I am the only surviving
member of that cast,” Charo says. “I worked with Charito Solis, Ruben
Rustia, Vic Silayan, Jay Ilagan—ang gagaling nila! They won all the
acting awards in the Manila Film Festival that year. Ako lang ang hindi
nanalo. It’s true. The movie swept all the awards except Best Actress,
which went to Vilma Santos for ‘Karma.’ It didn’t matter to me naman
because, as line producer, I was very, very proud; it was my baby.”
She turns wistful. “When I think that all of them are gone… I
realize, ’di ba, maybe I have a mission.”
The network president says, she watches TV programs from the
perspective of an ordinary viewer. “The movie fan’s POV (point of
view) still resonates with me. I swoon over love teams,” she admits,
vainly trying to suppress a giggle, in vain. “I have a strong sense of
who will make a good love team. I got kilig about the pairing of John
Lloyd and Bea Alonzo.”
It’s no secret, either, that “Ma’am Charo” has always had a soft spot
for Piolo Pascual. Asked who she thinks is the perfect screen partner
for Piolo, aside from herself (this interview has been punctuated with
crackling laughter from both sides of the exchange, but none so crisp
as the one that follows this last question), she holds up a cupped palm
to her face and takes a moment. She says at last, “I see very good
chemistry at work between Piolo and Angel Locsin.”
Little wonder then, that her current favorite show is the duo’s
“Lobo.” She feels out of sorts, she says, when she misses an episode.
She is assured that she doesn’t have to, but she explains, “I don’t feel
this way about all of Piolo’s shows. I just really like the way the story
is evolving. And it’s very different from the other series that we’ve
done. Also, I really think it appeals to the young. Medyo meron pa
akong dugong bagets.”
Another favorite is “ASAP”. Also “Wowowee.” She reveals, “When
I’m stressed, I go to ‘Wowowee’ when it’s airing, even for just one gap.
Nawawala ang pagod ko.”
Charo has long realized that she’s good at what she does as “both
a creative and production person.” But the possibility of landing on
the very top of network operations was sparked 11 years before her
appointment, when the late Eugenio “Geny” Lopez Jr., president and
CEO at the time, verbalized it.
She remembers it well. “That was in 1996, about two years before
he passed on, and it was during a cocktail party where he announced
the promotion of Gabby as CEO and Freddie M. Garcia as president.
Geny was looking at me when he said, “I think, several years from
now, ABS-CBN will be ready for a woman president.”
She remembers going beyond thrilled, if only because he believed
in her. “Even if the old man (also called ‘Kapitan’) didn’t see me
everyday pala, he appreciated what I had been doing for the network.
Though he often called execom meetings, he wasn’t involved in day-
to-day operations. But I should have known that he was sensitive in
that way. Every Christmas, he would personally hand us our bonuses.”
The Kapitan is top candidate because Charo had excellent mentors
in people skills. There are familiar names on that cherished list of
professional influences. “Mike de Leon was my first teacher,” she
says. “While I was still his artista, he often invited me to watch post-
production work. He taught me the basics of editing. I think he saw
how interested I was, and also that I was a good student.”
Lily Monteverde taught her “the commercial side” of movie
production. “Alam mo naman ang mga pelikula ko, hindi tipong
blockbusters.” There also were Freddie Garcia, Gabby, Jake Almeda
Lopez (Geny’s best friend and general manager before Martial Law)
and the late Rolando V. Cruz (assistant general manager in Freddie
Garcia’s time). “Everything I know about television, I learned from
them,” Charo says.
But it’s not as though she sailed gently through 20 years then (she
joined the network in 1987). Cesar, whom she married in 1982, has
been such a pillar of strength precisely because she needed one at
landmark points in her career.
“One such time was when we lost the ratings in Mega Manila (last
quarter of 2004) after 17 years of being Number 1,” Charo relates.
“When you’re a creative person, your work is an extension of yourself.
Losing our audience share felt to me like a rejection of my whole
being. It was a big blow to my self-worth.”
She got out of the slump by confronting her fears, she says, “by
being honest about where I was wanting, and then buckling down
to work.” The worst part of that episode, she looks back, was that
she panicked. “I was adjusting to a new environment. Mr. Garcia had
retired and I had no one to run to, no buffer. The buck stopped with
me. Nataranta ako. I made panic calls that did not help the situation
at all.”
“Panic,” she says, this woman who makes it a point to speak softly
as a matter of course, slowly when the situation requires, sweetly
whenever possible.
“Actually, I managed to stay calm on the surface… so calm, that at
times I felt catatonic. I didn’t throw ash trays at people, you know...
but I was not sure about my calls and I stopped following my instincts
because I started doubting my judgment. You know how it happens?
You blame everyone when, in fact, you just got scared.”
She is over that, she says with conviction. “I still don’t have all
the answers. I don’t expect to perform miracles, I’m not Superwoman
and I cannot change things overnight. But I know what I want to
do, I know where to bring the organization. And I am a very patient
person.”