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EXTENDED
Akbayan Youth thanks COMELEC for extending the voters’ registration for the 2022 elections. “We know that this extension comes with mounting challenges for COMELEC and we are glad that
they accepted their duty to ensure no one is disenfranchised. The extension will help thousands of people who had to camp out outside COMELEC just to get a slot for the day,” it said.
AKBAYAN YOUTH
visit www.drshekari.com *Eye exams available by Independent Doctors of Optometry inside Pearle Vision.
to schedule your eye exam*
12/31/2021.
2 Philippine News OCTOBER 1, 2021 FRIDAY
Comelec extends
voter registration
from Oct. 11-30
BY FERDINAND PATINIO carried out in Comelec offices, Jimenez
Philippine News Agency said registration in malls would continue.
The registration for overseas voters
has also been extended for two weeks,
MANILA – The Commission on from October 1 to 14.
Elections (Comelec) on Wednesday ap- “Note that for overseas voting, the fil-
proved the extension of voter registra- ing of certificates of candidacy (COCs)
tion for more than two weeks from Oc- is not an issue, thus the extension starts
tober 11 to 30. immediately,” Jimenez said, referring to
Comelec spokesperson James the filing of COCs from October 1-8.
Jimenez said the extended voter regis- Secured and orderly elections
tration would be held from Monday to With the extended voter registration,
Friday during office hours. Philippine National Police (PNP) chief,
“Extension is from October 11 to 30; Gen. Guillermo Eleazar, said the public’s
Mon-Friday, no Saturdays, except for eagerness to register and cast their vote
the last day (Oct. 30), 8 a.m. - 5 p.m.,” he in the coming elections only encourages
said in a statement. the police force to step up its measures
For this period, all services will be of- to make sure that the polls will be se-
fered such as reactivation and registra- cured and orderly.
tion for new voters and reactivation. “Our aggressive operations against
In August, the poll body suspended vot- private armed groups and loose firearms
er registration in the National Capital Re- have been intensified in order to deny
gion after it was placed under the strictest any individual and group the opportunity
enhanced community quarantine. to hijack the healthy and clean exercise
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www.immsol.com
1183 Finch Avenue West Suite 508, Toronto M3J 2G2
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Youtube: https://www.youtube.com/
channel/UCGvCxcZGXZVbAWhNLRJIfTw Defense chief thanks US for sup-
porting PH efforts vs. Covid-19
Philippine Canadian Inquirer is published weekly
every Friday.
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Canada News
The federal government is out of excuses:
It’s time to get serious about pharmacare
BY HASAN SHEIKH, Canada is the only high-in- excuse that pharmacare re-
University of Toronto come country in the world with quires more study. Report af-
The Conversation a universal health care system ter report has recommended
that doesn’t include universal publicly funded universal phar-
drug coverage. One in four Ca- macare.
Sometimes, politicians in- nadians has difficulty taking Before 2019, it was the Parlia-
advertently tell us the truth, medications as prescribed due mentary Standing Committee on
as former prime minister Kim to cost. One in 20 hospitaliza- Health in 2018. And the Roma-
Campbell famously did in 1993 tions can be attributed to peo- now Commission in 2002. And
when she said that an election ple not taking their medica- the National Forum on Health
is no time to discuss serious is- tions. The lack of pharmacare in 1997. It goes as far back as the
sues. Unfortunately, Canada’s harms the health of our com- Hall Commission in 1964.
2021 election further proved munities, strains our health- However, reports don’t pay
her point. care system and encumbers our for life-saving insulin for peo-
But if elections aren’t the economy. ple living with diabetes.
time to discuss serious issues, The Liberals, Conservatives Federal mandate
then Parliament must be. We and NDP have all acknowledged We must not accept the ex-
need Canada’s 44th Parliament that access to medications is cuse that pharmacare is only
to focus on building a stronger, a serious issue. The Liberals within provincial jurisdiction.
more balanced frame for Cana- themselves commissioned a The Liberals plan to lead a na-
dian society’s collective house report on pharmacare in 2019 tional daycare program, tradi-
after COVID-19 exposed its rot- — the Advisory Council on the tionally a provincial issue. The average and businesses saving had it or desperately needed
ting planks. Implementation of National case for federal leadership on $750 per employee. And when income if they didn’t. Nation-
There’s an obvious place to Pharmacare — which recom- pharmacare is even stronger. you provide essential medica- al pharmacare ensures that no
start, and it’s a policy that was mended a single-payer phar- The 2019 report explains that tions at no charge out-of-pock- Canadian must choose between
shockingly absent from the macare system. Canada pays more for the same et, people improve control over feeding their family or heating
narrative in this election, aside Despite this, the Liberal elec- drugs than any other country, their medical conditions and their home and paying for pre-
from one question during the tion platform was completely except for the United States are more likely to be able to scriptions.
English language debate. It’s a silent on funding or implemen- and Switzerland. National phar- make ends meet. Just like medicare, phar-
policy that nine in 10 Canadians tation. The Conservative Party macare gives us the negotiating Multiple priorities macare supports small busi-
support, and one where federal platform included a plan to ne- power to keep costs down. The We must not accept the ex- nesses by enabling them to com-
leadership is the only viable gotiate with industry to cut drug federal government must set cuse that there are other pri- pete with larger employers that
way forward: Pharmacare. prices. The NDP, who continue standards so that every Canadi- orities for this Parliament. offer drug benefits. A pandem-
The pandemic revealed two to hold the balance of power, put an has access to high-quality, eq- There’s no limit on the number ic-related economic slowdown
important truths. First, com- forward a plan to establish uni- uitable and efficient health care. of smart public policy decisions is exactly the right time to make
munities are only as healthy as versal drug coverage by 2022, That includes medications. a government can make — they the investment in individual Ca-
the individuals within them. promising an annual federal in- Affordability needn’t ration their good ideas nadians and businesses.
And second, when it comes to vestment of $10 billion. We must not accept the ex- over multiple elections. Now that the election is over,
health, speed counts and delays If all the parties agree there is a cuse that pharmacare is un- Now is the time for phar- it’s time for our federal leaders
cost lives. We must learn these problem, why is the obvious solu- affordable. Pharmacare will macare. More workers were en- to get serious about health. Ca-
lessons now and ensure that tion — universal pharmacare — require an investment from tering the gig economy before nadians are serious about phar-
every Canadian has access to still an unrealized dream for Ca- federal and provincial govern- the pandemic, leaving many macare, and they cannot afford
essential medications. nadians? Because, for too long, ments, but it’s an investment without job-related extended to wait any longer. ■
No more excuses we have accepted excuses from with a high return. health benefits. Pandemic-re-
When it comes to national our federal leaders. Pharmacare will save Cana- lated job loss has made a bad This article is republished
pharmacare, there are no more The research is clear dians roughly $5 billion a year, situation worse, with workers from The Conversation under a
excuses. We can no longer accept the with families saving $350 on losing drug coverage if they Creative Commons license.
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18 OCTOBER 1, 2021 FRIDAY
Entertainment
The music industry is
booming and can afford to
give artists a fairer deal
BY ANDREW WHITE, versal stands to reap substan- live performances. But this has
University of Nottingham tial rewards from this situa- been severely curtailed by the
The Conversation tion. Indeed, the company’s pandemic, which has affected
double-digit growth in revenue not only ticket sales, but also
over the last year indicates the merchandise and record sales
Shares in Universal Music strong financial health of the at concert venues.
Group surged after its US$40 music industry. Out of this fertile soil of dis-
billion (£29.5 billion) flotation The streaming platforms contentment have grown musi-
on September 21, suggesting themselves, though, have so far cian-led campaigns like Broken
many people think the music struggled to become profitable Record and Keep Music Alive,
business has a strong future. businesses – partly due to the whose influence in the UK led
One of them, Lucian Grainge, expensive licensing deals they to an official government inqui-
the company’s chief executive, have to pay the record com- ry in 2020 looking into the eco-
believes expansion will be driv- panies. Spotify has made sub- nomics of music streaming.
en partly by changing consum- stantial losses throughout its One of the main recommen-
er habits and the exploitation of existence. (Others, like Amazon dations of its recently released UK, as the world’s third-largest only come from increased rev-
undeveloped markets in some and Apple, use music streaming report is for the government to music market (after the US and enue. One answer to this prob-
of the world’s largest countries. as just part of their portfolios, establish a mechanism for de- Japan), it could still prove influ- lem would be to reconsider how
Industry statistics appear to making it difficult to identify its livering “[equitable remunera- ential elsewhere. much money we are prepared to
support Grainge’s optimism, precise contribution.) tion]” to musicians. This would A different tune spend on accessing music.
with total global revenue in the Musicians, meanwhile, re- aim to give them something like But big questions remain Monthly subscription fees
music industry increasing by main in the most precarious a 50/50 split with record labels about the future direction of for some of the major streaming
54% between 2014 and 2020. position, even while the indus- from royalties, as opposed to the music industry. Relations platforms hover around £9.99,
The upswing, after more than a try they work in is booming. In the current roughly estimated between record labels and the which is extremely good value
decade of decline, is being driv- the UK, 62% of musical artists 55/30/15 split between label, streaming platforms will need for access to most of the music
en by online streaming, which earned no more than £20,000 platform and artist respectively. to be continually scrutinised, that has ever been recorded.
now has a healthy share (62%) in 2019. The UK’s competition regu- especially where there are con- This price point has been
of overall revenue. In the past, they were able lator is now set to investigate cerns of potential monopolies. maintained for more than a
Most of that revenue ends to add to what they made in the power of the companies that And while fairer distribution of decade, perhaps because of the
up with the record labels, and streaming royalties – it takes dominate the UK’s music indus- revenue among labels, platforms general feeling that easy ac-
as one of the “big three” (along around 250 plays on Spotify to try. And while any recommen- and musicians will improve the
with Warner and Sony), Uni- make US$1 (£0.74) – through dations would relate only to the artists’ position, real change can ❱❱ PAGE 20 The music industry
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20 OCTOBER 1, 2021 FRIDAY
Lifestyle
Cold showers are said to be good for you –
here’s what the evidence shows
you eat and drink into energy,
BY LINDSAY BOTTOMS, work due to sickness. low-up period, they found that it gave a slight boost to their im- so a higher metabolism roughly
University of Hertfordshire A group of over 3,000 people the groups that had cold water mune system. However, more equals more energy burned.
The Conversation was split into four groups and had a 29% reduction of self-re- and larger studies are needed to Aside from the physical ben-
asked to have a warm shower ported sick leave from work. confirm these findings. efits, cold showers could have
every day. But one group was Interestingly, the duration of Cold water also appears to mental health benefits too.
A cold shower in the morn- asked to end it with 30 seconds the cold water did not affect the activate the sympathetic ner- There is a school of thought that
ing is a pretty unpleasant way of cold water, another with 60 sickness absence. vous system, the part of the ner- cold water immersion causes
to start the day. Yet many have seconds of cold water, another The reason a blast of cold vous system that governs the increased mental alertness due
been tempted to take up the with 90 seconds of cold water. water might stop people from fight-or-flight’ response (an au- to the stimulation of the previ-
habit because being immersed The control group could mere- getting ill is not clear, but some tomatic physiological reaction ously mentioned fight-or-flight
in cold water has many pur- ly enjoy a warm shower. The research suggests it may have to an event that is perceived as response. In older adults, cold
ported health benefits, both participants were asked to fol- something to do with boosting dangerous, stressful or fright- water applied to the face and
physical and mental. low this protocol for a month. the immune system. A study ening). When this is activated, neck has been shown to im-
Cold showers were first ad- (Although, 64% continued with from the Czech Republic showed such as during a cold shower, prove brain function.
ministered for health reasons the cold-water regimen because that when “athletic young men” you get an increase in the hor- A cold shower may also help
in the early 19th century when they liked it so much.) were immersed in cold water mone noradrenaline. This is relieve symptoms of depres-
doctors designed them for use After a three-month fol- three times a week for six weeks, what most likely causes the in- sion. A proposed mechanism is
on asylum and prison inmates crease in heart rate and blood that, due to the high density of
to “cool hot, inflamed brains, pressure observed when people cold receptors in the skin, a cold
and to instil fear to tame impet- are immersed in cold water, and shower sends an overwhelming
uous wills”. is linked to the suggested health amount of electrical impulses
By the mid-19th century, the improvements. from peripheral nerve endings
Victorians realised that the Cold water immersion has to the brain, which may have an
shower had other uses, namely also been shown to improve cir- anti-depressive effect.
washing people – and it would culation. When exposed to cold There is a fair amount of ev-
be better if the water was warm. water, there is decreased blood idence that cold water immer-
So the shower went from being flow to the skin. When the cold sion or having a cold shower
a device used to inflict unpleas- water stops, the body has to is good for your health – even
antness for an hour and a half to warm itself up, so there is an in- if the reasons why are still a
one that was very pleasant and crease in blood flow to the sur- little unclear. But before you
lasted about five minutes. face of the skin. Some scientists start turning the cold tap on
And yet the practice of taking think that this could improve towards the end of your show-
a cold shower for health bene- circulation. A study that looked er, you should know that there
fits never truly went away, and, at cold-water immersion after are some risks to a cold shower.
indeed, seems to be enjoying a exercise found that, after four Because a sudden gush of cold
resurgence. Especially among weeks, blood flow to and from water shocks the body, it can be
Silicon Valley types. muscles had improved. dangerous for people with heart
But what does the evi- There is also some evidence disease and could precipitate
dence show? that a cold shower can help you a heart attack or heart-rhythm
A large study from the Neth- lose weight. A study found that irregularities. ■
erlands found that people who cold-water immersion at 14oC
took a cold shower were less increased metabolism by 350%. This article is republished
likely than those who took a Metabolism is the process by from The Conversation under a
warm shower to take time off which your body converts what Creative Commons license.
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FRIDAY OCTOBER 1, 2021 Lifestyle 21
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22 Lifestyle OCTOBER 1, 2021 FRIDAY
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FRIDAY OCTOBER 1, 2021 23
Sports
PH Olympians urge learners to pursue
dreams amid pandemic
Philippine News Agency degree. Someday or next year, eryone that she could be on the port Services’ School Sports delegates to the Tokyo Summer
sana magkaroon na ako ng de- podium through hard work. Division and Youth Formation Olympics, particularly the med-
gree (I would like to tell to our “Sobrang blessed po na binig- Division under the administra- alists who made history and gave
MANILA – Weightlifter Hid- students that the life we are yan ako ni Lord ng pagkakataon tion strand of Undersecretary the Philippines its best Olympic
ilyn Diaz, the country’s first-ev- going through is really difficult. na ipakita sa lahat na kung ano Alain Del B. Pascua to motivate showing ever. The youth for sure
er Olympic gold medalist, and Learn to adapt. I’m also a stu- ang kaya kong gawain, [at] kung learners and student-athletes would be inspired with their ex-
other members of the Olympic dent, I’m struggling but I did ano ‘yong kaya kong patunayan amidst the pandemic. periences and stories, from their
team in Tokyo provided inspi- not give up because I want to hindi lang sa sarili ko kundi sa “Speaking of world-class ath- humble beginnings to their suc-
ration to aspiring student-ath- finish my degree. Someday or lahat ng tao kaya sobrang saya letes, with the recent accom- cess in their respective sports,”
letes during the recently-held next year, I hope I will get my ko po at proud po ako [na i-rep- plishments of our country’s Pascua said. ■
Pinoy Sports Heroes: The Ul- own degree),” Diaz said. resent ang Pilipinas] (I am so
timate Balik-Eskwela Pinoy She urged the learners to be blessed that the Lord gave me a
Sports Con of the Department consistent with what they are chance to show to everyone what
of Education (DepEd). doing to achieve their dreams. I can do, what I can prove not
During the virtual sports “Sumunod sa teachers kasi only to myself but to everyone
convention, Diaz imparted how alam nila kung alin ang tama and I’m so proud to represent the
sports changed her life while (Follow your teachers because Philippines),” Petecio said.
encouraging learners to contin- they know what is right). Then, Boxing Olympic silver win-
ue pursuing their dreams amid surround yourself with people ner Carlo Paalam and bronze
many challenges, including the that will help you, ‘yong may medalist Eumir Marcial, final-
prevailing Covid-19 pandemic. good influence sa ‘yo (those ist Carlos Edriel Yulo (gymnas-
“Gusto ko lang pong sabi- who have good influence to tics), Margielyn Didal (skate-
hin sa lahat ng mga estudyante you)... Then, trust God. Trust boarding), and EJ Obiena (pole
na alam kong mahirap, mahi- in yourself and trust the people vault), and Paralympic swim-
rap ang pinagdadaanan natin. behind you,” she added. mer Gary Bejino also related
Learn to adopt. Estudyante rin Nesthy Petecio, the coun- the journey of their respective
po ako [ngayon], at nahihirapan try’s first female Olympic sil- careers.
din po ako pero ako kasi hindi ver medalist in boxing, said the The Pinoy Sports Heroes ac-
ako sumuko [sa mga pagsubok] 2020 Olympic stint gave her a tivity is a collaboration project Tokyo Olympics medalists Carlo Paalam, Hidilyn Diaz, Nesthy Petecio, and
kasi gusto kong magkaroon ng chance to prove herself to ev- of the Bureau of Learner Sup- Eumir Marcial (@MARCEDWARDVELASCO VIA @HIDILYNDIAZ/INSTAGRAM)
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24 OCTOBER 1, 2021 FRIDAY
Business
Digitization fuels PH contact center sector
firms’ resilience to outpace global growth
during pandemic in 2021
BY JOANN VILLANUEVA “So it was really quick for us to BY KRIS CRISMUNDO Among the growth drivers for During the pandemic, 59
Philippine News Agency move to a fully digital platform Philippine News Agency the local industry include coro- percent of workers choose the
because we already have made navirus disease 2019 (Covid-19) work-from-home arrangement
the investments in those places vaccine rollout, positive busi- while 49 percent are still re-
MANILA – Companies have cit- earlier,” he said, underscoring MANILA – Riding the pace ness sentiment, digital ac- porting to their offices.
ed technological innovations and the need for people’s readiness of the global industry, the Phil- celeration, pent-up demand, The industry has support-
the shift towards digitization be- to embrace technology and new ippines contact center sector is rising cost optimization re- ed employees and provided
fore the pandemic as key to build- ways of doing things. forecasted to rebound this year. quirements, and potential fiscal incentives for on-site contact
ing resilience during the coro- Littaua said the pandemic According to the Contact stimulus across demand geog- center workers, including tem-
navirus disease 2019 (Covid-19) has made people realize the im- Center Association of the Phil- raphies. porary housing, transportation
pandemic, while noting the impor- portance of life insurance. ippines (CCAP), revenues of the Hernandez said contact cen- arrangements, and Covid-19
tance of government measures to- He noted that previously, local industry will increase by 9 ter workers continue to work screening.
wards digitalization. people considered life insur- percent, higher than the 7 to 8 amid the pandemic whether
In a virtual briefing on Tues- ance as “a need that people percent global growth. on-site or at home. ❱❱ PAGE 26 PH contact center
day, Insular Life (InLife) presi- don’t want to want.” Full-time employment of
dent and chief executive officer However, with the uncer- Philippine contact centers will
(CEO) Raoul Littaua said “it tainty brought about by the also grow by 8 to 9 percent, out-
was a challenge” for their op- pandemic, the insurance sec- growing the global growth of 6
erations when the government tor in general “has to rise to the to 7 percent.
implemented lockdowns to occasion to make sure that the “The Philippines is rebound-
arrest the rise of Covid-19 in- protection needs of Filipino ing together with the market
fections as life insurance sales families are met,” he added. but because we are highly dif-
traditionally depend on face- In his presentation, Littaua ferentiated, no other country
to-face interactions. said the company registered ro- could do contact center better
“We have to conduct our bust sales in the first quarter of than the Philippines. We are
business digitally. It’s a good 2021, with gross written premi- enjoying faster growth than the
thing that the Insurance Com- ums rising by nearly 53 percent global market and fueling our
mission recognized this very year on year to PHP3.5 billion. business growth is the creation
quickly and left many things, He said the new business an- of jobs,” CCAP chair Benedict
the conduct of business, digi- nual premium equivalent also Hernandez said during the vir-
tally. And in the case of Inlife, increased by almost 42 percent tual Contact Islands ’21 hap-
it’s also fortunate thing that we to PHP422.2 million. pening from September 27 to
have made investments in tech- Littaua said the second-quar- October 1.
nology, in digitization, way be- ter and third-quarter figures are
fore, way before the pandemic showing “stronger performance.”
spark,” he said.
Littaua said InLife was the first
insurance company in the coun-
“And I think that’s going to be
sustained. We’re going to have
a very good turnaround this
Support companies that
advocate recycling: DTI
try that automated underwriting. year,” he added. ■
BY KRIS CRISMUNDO Valdez II said consumers must moting sustainable products and
Philippine News Agency take action and demand for more businesses among consumers.
sustainable alternatives from One wellness shop and drug
businesses and government. store vowed to reduce the use
MANILA – The Department “The consumers can re-eval- of plastic in their packaging by
of Trade and Industry (DTI) uate their consumption habits 50,000 kilogram of plastic bot-
is encouraging consumers to to minimize plastic use (and) tles or equivalent to 2.5 million
patronize businesses that are refuse unnecessary plastic bottles in a year.
promoting sustainability like whenever possible,” Valdez The shop said it is the compa-
reduced use of plastic products said. “We must reduce plastic ny’s vision to eliminate unnec-
for packaging. waste towards sustainability essary packaging, minimize use
DIGITIZATION. Digitization is helping the company operate strongly amid the In a webinar on Friday, Con- consumption and production.” of recycled plastic at 20 per-
pandemic, Insular Life (InLife) president and CEO Raoul Littaua said Tuesday sumer Policy and Advocacy Bu- Private sector stakeholders cent, and promote recyclable
(Sept. 28, 2021). (INLIFE) reau Director Melquiades Marcus have partnered with DTI in pro- and reusable packaging. ■
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FRIDAY OCTOBER 1, 2021 Business 25
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26 OCTOBER 1, 2021 FRIDAY
Technology
How to empower older adults to become
digital citizens in our tech-dependent world
BY RACHELLE PATILLE, logical resources and education Technology can improve
Simon Fraser University, on how to use them; there is a quality of life
ATIYA MAHMOOD, Simon clear need to empower them to As a society we assume older
Fraser University, PRISCILLA be digital citizens. adults are not interested in var-
RUTH CHYRVA, Simon Finding housing in an in- ious technologies, not because
Fraser University ternet-dependent world they’re resisting but because
The Conversation Overall, older adults are of- technologies that currently ex-
ten excluded from using the ist were simply not created with
internet because they lack de- them in mind. Failing to include
Living in a technology depen- vices and connectivity, or are older adults as technology users
dent world means we all want inexperienced in using it. So further perpetuates the social,
to stay connected, regardless when it comes to finding hous- information and digital exclu-
of age. And the COVID-19 pan- ing, they’re often left behind. sion they experience.
demic was a major catalyst for A decade ago, it was possible This leaves very few oppor-
increasing our technological to walk through the streets, sift tunities for them to access ed-
dependence. through newspapers, notice ucation and awareness. Oppor-
It became normal to do week- boards and discover apartments tunities that do exist to learn
ly online grocery shops, attend for rent, but this is increasing- are often found in schools or
doctors’ appointments or work ly uncommon. The platforms at work — which are environ-
via Zoom and FaceTime family themselves — like Kijiji, Pad- ments many older adults no
and friends. The reality is how- Mapper and Facebook Mar- longer frequent.
ever, that not everyone is for- ketplace — are not made with Technology can improve the
tunate enough to have access older adults in mind; meaning quality of life for older adults by
to the technological devices or the ability to navigate and ac- We don’t want to suggest that scious and cautious attitude on- providing ease, inclusion and
skills to operate in our online cess these resources makes it finding an apartment is impos- line, promote the use of trusted comfort by making the essen-
world — some of the most im- even more difficult for them to sible but, if you are an older websites and avoid disclosing tials, like finding housing, more
pacted by this are older adults. find housing. On top of having adult lacking technological re- personal information such as accessible.
This magnified the pandemic to search through unfamiliar sources and digital literacy, it SIN and credit card informa- It’s time we draw on the re-
for them, especially in terms of platforms, they’re also faced may feel overwhelming. tion. This can actively enable sources and educational ini-
isolation. Older adults were left with finding an apartment on a Making technology more older adults to feel more com- tiatives in place and reach out
without the main resource that limited budget. accessible fortable and confident online. to the ones who have been left
has been keeping many of us Imagine you don’t know How can we move forward in We are a part of the Aging in behind. Let’s empower older
connected — technology. housing websites exist. Or know this digital world, when so many the Right Place (AIRP) Proj- adults to be digital citizens.
But that’s not all the pandem- how to navigate online ads. Or are being left behind? We should ect which looks at the causes of As digital citizens, they will
ic has laid bare for older adults. have a device to access the in- at least make technology accessi- homelessness for older adults in have more opportunities to se-
A large number of them are also ternet. You’re put at a serious ble, so the choice is up to the user. order to evaluate current prom- cure housing and tools to prevent
either experiencing, or are vul- disadvantage when it comes to When it comes to older ising practices in place, such as homelessness. These supports
nerable to homelessness. Older accessing housing. adults, having the liberty to temporary housing that support will not only give them a sense
adults have become one of the In North America “large choose their involvement with older adults who are at risk of of involvement in a technologi-
groups most at-risk for housing portions of the rental housing technology can provide inde- experiencing homelessness. cally dependent world, but also
insecurities during the pan- market have moved online … pendence and autonomy. When An integral part of this proj- provide a sense of belonging and
demic. And one of the largest more renters in urbanized ar- the decision is theirs to make, ect is to not only be in close con- inclusion in today’s society. ■
barriers to housing, is low so- eas found their current homes their quality of life tends to in- tact with the people working
cioeconomic status. through a site like Craigslist crease, especially regarding so- towards supporting this popu- Diana Juanita Mora, an un-
Our technological depen- than through any other infor- cial isolation. lation, but also with older peo- dergraduate research assistant
dence has created new chal- mation channel.” Meaning the While older adults are more ple experiencing homelessness from Simon Fraser University,
lenges for older adults, and majority of rental properties vulnerable to phishing and themselves. In our preliminary helped research and co-author
helped solidify pre-existing are accessible through online scams and may have trouble client interviews of those living this piece.
ones, like navigating online platforms. Older adults who recognizing fake housing ad- in the temporary housing, we’re This article is republished
platforms to secure housing. are not part of this digital world vertisements, having support often told how invaluable tech- from The Conversation under a
Older adults face housing bar- have limited opportunities to and educational resources can nology is when searching for Creative Commons license.
riers due to the lack of techno- find housing. promote the adoption of a con- stable housing.
PH contact center...
❰❰ 24 CCAP president industry, however, the increas- “While the number of total vaccination program has ad- local government units to en-
Jojo Uligan said the ing delivery of Covid-19 vac- Covid-19 cases continues to ministered over 43 million total sure vaccinations for employ-
current situation still cines in the country brings op- rise nationwide and is so far at doses so far. CCAP has entered ees,” Uligan said. ■
presents uncertainties for the timism to industry players. about 2.4 million, the national into partnerships with various
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FRIDAY OCTOBER 1, 2021 Technology 27
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28 OCTOBER 1, 2021 FRIDAY
Travel
Looking for transformative travel?
Keep these six stages in mind
BY JACO J. HAMMAN, and “how” demand deeper dis- feel exploring new experiences or sexual, while hosts may see justices and inequities they
Vanderbilt University cernment. and leaving home, which can af- travelers as rich, ignorant and witness or the way their trav-
The Conversation In writing “Just Traveling: fect how they travel. exploitable. els contribute to the unfolding
God, Leaving Home, and a Spir- Some travelers leave with Going beyond such stereo- climate crisis. Ethically, “em-
ituality for the Road,” I studied excitement, while others expe- types requires that travelers be pathy” is not enough; travelers
After a cooped-up year, Amer- travel stories in sacred scrip- rience hesitation or guilt before mindful of behaviors that can must pursue solidarity, as an
icans are hungry to travel. Pass- tures and researched findings the relief and excitement of de- add tension to their interac- act of “caring with.” That might
port offices are overwhelmed from psychologists, sociolo- parture. Mindfulness about the tions – knowing conversational mean hiring local guides, eating
with applications. In July, air- gists, ethicists, economists and stages of travel can help people topics to avoid, for example, or in family-owned restaurants
lines scheduled and operated tourism scholars. I argue that manage anxiety. following local dress codes. and being mindful of the re-
the highest number of flights meaningful travel is best un- 3. Surrendering In many parts of the world, sources like food and water that
since the pandemic began, ac- derstood not as a three-stage Travelers cannot control those challenges are intensified they use.
cording to the U.S. Bureau of rite but as a six-phase practice, their journey: A flight is can- by the legacy of colonization, 6. Returning
Transportation Statistics. Re- based on core human experi- celed, or a vehicle breaks down; which makes it harder for peo- Travels do end, and returning
cord numbers of travelers vis- ences. These phases can repeat the weather report predicts ple to meet in authentic ways. home can be a disorienting ex-
ited the U.S. national parks this and overlap within the same sunshine, but it rains for days Colonial views still influence perience.
summer, after a nearly 28% drop journey, just as adventures on end. To some extent, they Western perceptions of non- Coming back can cause re-
due to the pandemic. twist and turn. have to surrender to the un- white groups as exotic, danger- verse culture shock if travelers
But why do we travel in the 1. Anticipating known. ous and inferior. struggle to readjust. But that
first place? What is the allure of Traveling begins long before Modern Western cultures Starting to overcome these shock can diminish as travelers
the open road? departure, as we research and tend to see “surrendering” barriers demands an attitude share their experiences with oth-
As a professor of religion, plan. But anticipation is more as something negative – as known as cultural humility, ers, stay connected to the places
psychology and culture, I study than logistics. The Dutch aptly hoisting a white flag. But as a which is deeper than “cultural they visited, deepen their knowl-
experiences that lie at the inter- call it “voorpret”: literally, the therapeutic concept, surren- competence” – simply know- edge about the place and culture,
section of all three. And in my pleasure before. dering helps people let go of ing about a different culture. anticipate a possible return trip
research on travel, I’m struck How and what people an- inhibiting habits, discover a Cultural humility helps travel- or get involved in causes that
by its unsolvable paradoxes: ticipate in any given situation sense of wholeness and experi- ers ask questions like, “I don’t they discovered on their trip.
Many of us seek to get away, in has the power to shape their ence togetherness with others. know,” “Please help me under- I believe that reflecting on
order to be present; we speed experience, for better or worse The perfectionist learns that a stand” or “How should I…” these six phases can invite the
to destinations, in order to slow – even when it comes to preju- changed itinerary doesn’t mean 5. Caring kind of mindfulness needed for
down; we may care about the dice. Psychology experiments, a diminished travel experience Caring involves overcoming transformative, ethical trav-
environment, but still leave car- for example, have shown that and lets go of their fear of fail- “privileged irresponsibility”: el. And amid a pandemic, the
bon footprints. when children anticipate great- ure. The person with a strong when a traveler does not rec- need for thoughtful travel that
Ultimately, many people hope er cooperation between groups, sense of independence grows ognize their own privilege and prioritizes host communities’
to return transformed. Travel it can reduce their bias in favor in vulnerability as they receive take responsibility for it, or well-being is clear.■
is often viewed as what anthro- of their own group. care from strangers. does not recognize other peo-
pologists call a “rite of passage”: But phenomenology, a In fact, some psychological ple’s lack of privilege. This article is republished
structured rituals in which in- branch of philosophy that stud- theories hold that the self longs Travel becomes irrespon- from The Conversation under a
dividuals separate themselves ies human experience and con- for surrender, in the sense of lib- sible when tourists ignore in- Creative Commons license.
from their familiar surround- sciousness, emphasizes that eration: letting down its defen-
ings, undergo change and return anticipation is also “empty”: sive barriers and finding free-
rejuvenated or “reborn.” our conscious intentions and dom from attempts to control
But travelers are not just con- expectations of what’s to come one’s surroundings. Embracing
cerned with themselves. The could be fulfilled or dashed by a that view can help travelers cope
desire to explore may be a defin- future moment. with the reality that things may
ing human trait, as I argue in my With that in mind, travelers not go according to plan.
latest book, but the ability to do should try to remain open to 4. Meeting
it is a privilege that can come at uncertainty and even disap- Meeting, traveling’s fourth
a cost to host communities. In- pointment. phase, is the invitation to dis-
creasingly, the tourism industry 2. Leaving cover oneself and others anew.
and scholars alike are interested Leaving can awaken deep All cultures have uncon-
in ethical travel, which minimiz- emotions that are tied to our scious “rules of recognition,”
es visitors’ harm on the places earliest experiences of sepa- their own ingrained customs
and people they encounter. ration. The attachment styles and ways of thinking, mak-
The media inundate tourists psychologists study in infants, ing it more difficult to forge
with advice and enticements which shape how secure peo- cross-cultural connections.
about where to travel and what ple feel in their relationships, Carrying conscious and uncon-
to do there. But in order to meet continue to shape us as adults. scious stereotypes, travelers
the deeper goals of transforma- These experiences can also af- may see some people and places Indonesia has reopened tourism after intensified vaccination campaigns have
tive, ethical travel, the “why” fect how comfortable people as uneducated, dangerous, poor helped control the spread of COVID-19.
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FRIDAY OCTOBER 1, 2021 Travel 29
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30 OCTOBER 1, 2021 FRIDAY
Food
3 ways restaurant staff and customers can
communicate to prevent food allergy reactions
BY TIMOTHY WINGATE, the risk of allergic reactions at messages pass from custom-
University of Calgary, restaurants and improve the ers to servers to kitchen staff.
JOSHUA BOURDAGE, customer experience. As in telephone, mistakes can
University of Calgary, Allergy information can be happen at any stage, and giv-
MALIKA KHAKHAR, communicated in written and en enough time, mistakes are
University of Guelph, verbal forms. Written commu- bound to happen. Unlike tele-
SAMANTHA JONES, nication happens on a restau- phone, though, mistakes can be
University of Calgary rant’s website, posters in dining anticipated, avoided or fixed.
The Conversation rooms, menus and ingredient Recommendation #1: Ask
lists. It also happens among about allergies
staff, such as on order forms and Most miscommunications
Public health researchers point-of-sale (POS) machines. happen when customers forget
have called food allergies “a Still, most food orders in- or are too shy to disclose their
growing public health epidemic volve verbal conversations be- allergy. We suggest that servers
in Canada” affecting around one tween customers and servers. ask customers to disclose their
in 13 Canadians and one in five In these conversations, cus- allergies when introducing
Canadian households. Dining tomers and servers get a sense themselves: “Hello, my name
out can be risky and stressful of one another and decide to- is Sam and I’ll be your server.
for people with allergies, in part gether how best to manage the First off, does anyone at the ta-
because many restaurant em- customer’s food order. ble have food allergies?”
ployees lack the training, skills We collected examples, or To be clear, we are not sug- Recommendation #2: Dou- telephone is easier with few-
and confidence to manage food critical incidents, of restaurant gesting that allergy disclosure ble-check er people playing. In the same
allergies safely and effectively. staff handling a food order for is the server’s responsibility. Staff and customers can in- way, it can be helpful to reduce
These are challenges that ex- an allergic customer. We re- Quite the opposite: most people tegrate double-checks to catch the number of people that have
isted before the COVID-19 pan- ceived 107 successful incidents we asked (staff and customers and reverse miscommunication to pass along a message. Restau-
demic and will surely persist and 61 failed incidents from a alike) agreed that disclosing al- before it leads to disaster. Dou- rants that do this well often
after it. In recent years, news variety of restaurants. Failed lergies is primarily the custom- ble-checking involves repeating designate a staff member, man-
outlets across Canada have incidents involved things like er’s responsibility. information back to the speaker ager or chef to directly oversee
reported several cases of peo- an allergic reaction, staff having We suggest that servers ask and asking for confirmation. For orders for allergic customers.
ple suffering extreme, some- to remake a meal and/or an up- customers about allergies sim- example, when a customer dis- No one likes fakers
times fatal, allergic reactions set customer. ply because that’s the most closes an allergy, the server can Both allergic customers and
to restaurant food. Accidents For each incident, staff re- effective approach. A typical repeat the allergy and accom- staff raised the problem of aller-
like these are most often due to ported who was involved, what server deals with far more food modations back to the customer, gy “fakers” — people who claim
miscommunication. went right, what went wrong orders than a typical customer. and ask the customer to confirm a food allergy that is really just a
As researchers in the field and how. Based on these, we So, staff may not only be more that this information is correct. preference. These fakers aren’t
of industrial-organizational mapped the process of allergy apt to develop the habit of start- In the diagram above, we high- just annoying. They muddy the
psychology, we analyzed how communication, from custom- ing conversations about food lighted four points where dou- waters of allergy communica-
and why information about er to server to kitchen staff and allergies, trained servers have ble-checking is most helpful. tion, making it more difficult
food allergies gets communi- back, and pinpointed where the opportunity to lead the con- Of course, it might not be re- for customers and staff to trust
cated, and miscommunicated, mistakes commonly happen, as versation. alistic to include double-checks one another. This is one more
at restaurants. We approached illustrated in this diagram. In the same interaction, at all of these points. Still, each reason that customers need
allergy communication the way Aside from these incidents, some customers mention their additional double-check could to be clear about the severity
we might approach communi- we also asked 138 people with allergy but leave out important improve your chances of catch- of their allergy, and for staff to
cation among a flight crew or a moderate-to-severe food aller- information, like how serious ing an error and saving a life. treat all allergies seriously, even
surgical team: by isolating the gies to describe their own en- the allergy is. According to staff Recommendation #3: In- when in doubt.
make-or-break behaviours in counters dining at restaurants. we surveyed, customers should volve fewer staff Many restaurants already
the communication process. As you can see, communica- not just state their allergy; they Again, the allergy commu- follow some or all of these rec-
Based on this research, we tion at restaurants works like should also describe the severi- nication process works kind of
offer some guidelines to reduce a game of telephone, where ty of the allergy. like a game of telephone, and ❱❱ PAGE 32 3 ways restaurant
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OCTOBER 1, 2020
JULY 17, 2021 31
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32 Food OCTOBER 1, 2021 FRIDAY
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