ION 900 Series Owners Manual
ION 900 Series Owners Manual
ION 900 Series Owners Manual
900 Series
Drinking Water
Appliance
Package Contents
Elbow fitting
Shutoff valve
This manual provides instructions for installing and maintaining the ION.
Troubleshooting information is available on our website.
Please do not store the ION where it can freeze as permanent damage can
occur to the plumbing and filter system, and will void the warranty.
Remove the plastic strapping and lift the box over the ION. Then remove protective
wrapping and place the ION on a countertop or in the installation area.
NOTE: Do not discard the packing materials in the event that you need to ship the
ION in the future.
WARNING: Plastic bags present a choking hazard. Keep them away from
children.
Product Registration
Register your ION Water Cooler:
■■ Online: www.naturalchoicewater.com
■■ Call Natural Choice: 1-800-547-7726
This guide gives you the tools necessary to properly install and maintain your
ION Water Cooler. If you encounter a service related issue, have the model
number and serial number of your ION available when you call our technical
service department at 1-800-547-7726. These numbers are located on the
ION as shown below.
Serial number
Model number
Serial number
WARNING: To reduce the risk of fire or electrical shock, only remove the
exterior panels when instructed to do so and after unplugging the ION. Do not
attempt to repair the ION, only authorized personnel should repair the ION.
When using the ION, reduce the risk of fire, electric shock, and/or injury to
persons by following these safety precautions:
■■ READ ALL INSTRUCTIONS.
■■ To protect against electric shock, do not place the cord, plug, or ION in
water or other liquids.
■■ Close supervision is necessary when the ION is used by or near children.
■■ Always unplug the ION from the electrical outlet when not in use and
before cleaning.
■■ Always use caution when removing any parts such as filters, the drip tray,
or faucet.
■■ Do not operate any ION with a damaged cord or plug or after the ION
malfunctions or has been dropped or damaged in any manner. Return the
ION to your authorized Natural Choice dealer for examination, repair,
and electrical or mechanical adjustment.
■■ The use of any accessory part not authorized by Natural Choice may
cause personal injury and/or damage to the ION.
■■ Do not use the ION outdoors; only use indoors with ambient temperature
of 40°F-100°F.
■■ Do not use the ION in any location or manner other than recommended
by Natural Choice.
■■ Do not let power cords or plumbing tubing hang over the edge of tables
or counters, or touch hot surfaces.
■■ Do not place the ION on or near a stove or other hot surfaces.
■■ Do not dispense hot water with the faucet cover removed because
scalding may occur.
■■ Do not clean any parts with anything other than mild soap and water and
a non-abrasive cloth.
■■ Avoid contact with moving parts.
■■ Do not place cloth or other materials under or around the ION.
■■ Use only Natural Choice filters.
WARNING: Extreme caution should be used on models with hot water. Hot
water up to 200° F (96° C) and/or steam can dispense onto hands or body, and
in the case of children, directly onto the face, causing permanent personal injury.
All units with hot water are shipped from the factory with a hot safety switch
which requires two buttons to be pressed at the same time to dispense hot water.
This is not a fail-safe mechanism that will prevent injury, but only a precautionary
measure to reduce the risk of accidental dispensing of hot water.
Faucet Cover
Touch Panel
Torx 20
Wrench Faucet
LED Panel
999
N9999-99
Filter Door
Filter Reset
Button
CarbonPlus
Filter
Drip Tray and Cover
(removable)
Plumbing Requirements
■■ DO NOT connect copper tubing directly to ION. Copper tubing may
be required by building code or regulation. Contact Natural Choice
Technical Support for specific instructions and recommendations for
adaptor fittings.
■■ ¼ inch T-fitting to fit the pipes under the sink.
Recommended Tools
■■ Some plumbing tools and/or teflon tape may be required to make the
connection under the sink at the water supply.
■■ In the event service is required on the ION, locate the Torx 20 wrench
under the Faucet Cover to remove panel screws (See photo page 7).
NOTE: The pipe wrench and teflon tape may vary with the water supply
connection.
CO2 wrench
(for Models 903 and
904 only, included
with the CO2 regulator)
Installation
CAUTION: Risk of electric shock and damage to interior walls or leak and/or
flood if improperly installed.
NOTE: The tubing should move about ½” when fully inserted into the fitting.
NOTE: Leave the Shutoff Valve in the Open position as shown in the
following illustration.
To ION
Open position
3. Firmly push the other end of the tubing into the Elbow Fitting. The stem of
the Elbow Fitting is then pushed into the back of the ION at the location
marked Water Inlet.
1/4 inch
plastic tubing Elbow fitting
WARNING: The hot water switch on the back of the ION must be in OFF
position. Turning it ON before the hot water tank is filled with water could result in
permanent damage to the ION.
1. Connect the female end of the power supply cord to the back of the ION.
2. Plug the other end of the power supply cord into a grounded, GFI 120
VAC electrical outlet.
When you plug in the ION, it automatically prepares for operation requiring
about five minutes to complete. During this time you may hear water flowing
inside the ION. This is normal.
NOTE: The ION will not dispense water from the faucet while it is preparing for
operation.
While the ION is preparing for operation, LEDs 1 and 2 are green and blinking.
NOTE: In order for ION to properly prepare for Normal Operation Mode, the TDS of
the water source MUST be 50ppm − 600ppm.
If the TDS of the water source is not within range, the ION will continue to fill past the
level sensor during Start-Up, and overflow the Ice Bank. This will cause 2-3 gallons of
water to spill from ION and into the surrounding area.
Should the ION start to overflow, unplug the machine and call our Technical Support
department for further instruction.
NOTE: The ION will not dispense water from the faucet during this period.
During this period, LED 1 is green and blinking and LED 2 is orange and
blinking.
2. When the ION is done filling the hot water tank, it is in Normal Operation Mode.
Normal Operation:
LEDs 1 and 2 are steady green
Blue light under faucet is on
3. Place a cup under the faucet and simultaneously press the hot and safety
buttons to dispense water. If water flows from the faucet, turn the Hot
ON/OFF switch to the ON position.
Allow 8-10 minutes for the hot water to reach an ideal temperature.
Normal Operation:
LEDs 1 and 2 are steady green
Blue light under faucet is on
Dispensing Water
To Dispense: Press:
Cold water
Sparkling water
(Models 903, 904)
Hot water
(Models 902, 904, 905)
CAUTION: CO2 tanks should be handled by adults only; do not allow handling
or access by children.
CO2 tanks are under extremely high pressure (2000 PSI; 138 bar).
Handle with extreme care and avoid tipping, tilting, or dropping. Never place on
an elevated surface. Always secure the tank in a fixed position.
Keep away from heat. Never place in direct sunlight, a car trunk, furnace room,
or other location where heat may rise.
Do not transport full tanks without a license. CO2 tanks can be ordered and
shipped from authorized HAZMAT shippers.
2. Connect the green CO2 tubing (included with the ION) between the
CO2 regulator and the back of the ION.
3. Slowly open the CO2 tank valve one turn and check for leaks at the tank,
CO2 regulator, and back of the ION. Correct any issues and re-check.
4. Press the sparkling water dispensing button on the touch panel to
dispense the sparkling water.
You can purchase CO2 tanks from Natural Choice Corporation in 5 lb.
tanks which last up to 1500 glasses, or 10 lb. tanks that can last up to
3000 glasses. Contact Customer Service at 1-800-547-7726 for more
information.
If you place the ION in an area with (1) low light, (2) motion sensors, or (3)
where the lights are turned ON/OFF frequently, you can program the ION to
disable SleepMode feature.
1. Locate the proper buttons needed to disable SleepMode.
a. Filter reset button
b. Hot Safety Button (Models 902, 904, 905) or the “O” in ION
(Models 901 & 903)
2. Unplug the ION and wait 3 seconds before plugging ION back in.
3. Press the Filter Reset Button and also Hot Safety Button (Models 902,
904, 905) or the “O” in the ION (Models 901 & 903 ) together and
hold for 5 seconds. The ION will beep 5 times.
Filter Reset
Button (a)
99999
N9999-
4. After ION beeps 5 times press the Filter Reset Button 3 times. You will
see 1 blinking Orange Light.
5. Press the Hot Safety Button or the “O” in the ION. By doing this you
are saving the program settings where SleepMode is disabled.
Please note the life of the filter may be reduced in areas where the water
supply has high levels of water sediment or rust.
NOTE: You can extend the life of your filter by installing an optional Sediment Filter
System available through Natural Choice. For details, contact Customer Service at
1-800-547-7726 or visit our website at www.naturalchoicewater.com.
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TIP: Before you start, you may want to have a towel or waste basket at hand because
the filter may contain water when you remove it.
After the new filter has been replaced, the following steps must be completed
before using the ION in Normal Operation.
1. Flush carbon dust and air from the filter by pressing the cold dispensing
button until water runs clear (2-3 gallons may be necessary).
CAUTION: Do not press the hot water button when flushing new
filters. Doing so may result in damage to the ION.
2. Press the filter reset button until you hear an audible beep. This will reset
the gallon usage timer. If you have purchased a filter other than the
factory installed filter, you will need to re-program the gallon settings per
your new filter (See chart on page 17). See reprogramming steps on
page 19.
Filter reset
button
750 Gallons
1500 Gallons
1. Unplug machine, wait 3 seconds, plug in machine.
2. Press both the Filter Reset Button and Cold Dispensing Button together
and hold down for 5 seconds. ION will beep 3 times. Press the Filter
Reset Button until the following light sequence is reached: LED 1 will be
solid Green and LED 2 will be blinking Yellow.
3. Press the Hot Safety Button (Models 902, 904, 905) or the “O” in the
ION (Models 901 & 903) to save and exit Programming Mode.
3000 Gallons
1. Unplug machine, wait 3 seconds, plug in machine.
2. Press both the Filter Reset Button and Cold Dispensing Button together
and hold down for 5 seconds. ION will beep 3 times. Press the Filter
Reset Button until the following light sequence is reached: LED 1 will be
solid Green and LED 2 will be blinking Green.
3. Press the Hot Safety Button (Models 902, 904, 905) or the “O” in the
ION (Models 901 & 903) to save and exit Programming Mode.
NOTE: ONLY follow these instructions if you are using a filter different from
your factory installed filter. If you have questions regarding this, please call
Natural Choice before proceeding.
The ION is designed to be cleaned with mild soap and water only. The faucet
and drip trays are designed to be easily removed and dishwasher safe.
NOTE: DO NOT use chemical or abrasive cleaners because they may cause paint to
wear away from the ION.
The ION is designed with an innovative Sealed Water Pathway that is purged
with every glass of water dispensed. Depending on your water, periodic
scaling in the hot water tank may occur and may require maintenance.
To ensure there is no dust or debris buildup, inspect the fan every 6-12 months
(depending on the environment, more often may be necessary).
Fan assembly
If you have any questions about how to perform these steps, contact Natural
Choice Technical Support at 1-800-547-7726.
Limited Warranty
Our Commitment to You: Natural Choice warrants all parts to the original
purchaser to be free of defects in materials and workmanship under normal
use and within the operating specifications of the products, for a period of one
(1) year. For ION Drinking Water appliances, we provide an additional three
(3) year Limited Warranty on the hot water system, and a five (5) year Limited
Warranty on the sealed refrigeration system. This Limited Warranty covers
defective parts only.
How to Get Assistance: If the product fails to perform correctly, and service
is required, you should contact the dealer or retailer that sold or leased the
product to you. In the event of a lease from a third party, you will need to
follow the terms and conditions of that lease.
What isn’t Covered: Replacement filters and maintenance parts; all labor
charges, including but not limited to, services related to installation, adjustment,
removal, replacement, maintenance, and/or repair of the product or its
components; and incidental and consequential damages (see below).
The Manufacturer does not know the characteristics of your water supply. The
quality of water supplies varies over time and with different geography. This
Limited Warranty does not cover malfunctions of the products due to tampering,
misuse, alteration, lack of regular maintenance, misapplication, fouling due to
local water supply characteristics, scaling from hardness minerals, or improper
plumbing external to the product.
State Laws: This Limited Warranty gives you specific rights and you may
have other rights which vary from state to state. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
This warranty and ETL Electrical Safety listing are automatically voided if the
product is altered, modified, or combined with any other product or device.
Alteration or modification of the product can cause serious flooding and/or
hazardous shock or fire.
The ION 90X System when used with the Basic filter is certified by the WQA to NSF/ANSI 42 for
Chlorine, Taste, and Odor. The ION 90X System when used with the CarbonPlus filter is certified by
the WQA to NSF/ANSI 42 & 53 for Chlorine, Taste, Order, Lead, and Cysts. The ION 90X System
when used with the CarbonPro filter is certified by the WQA to NSF/ANSI 42 & 53 for Chlorine,
Taste, Odor, Lead, Cysts, and VOCs.
www.naturalchoicewater.com
Discover the complete line of innovative products.
Covered by U.S. Patent # 6,977,039, # 5,510,060, # 6,977,039, # 7,264,718, # 7,318,581, # D570,636, # D571,141
and Other Pending U.S. and International Patents © Natural Choice Corporation, 1990 – 2011.
All Rights Reserved NCC9127-09 50909