HOSPITALITY

SECTOR
Edition 2018

RESEARCH REPORT
This project is co-funded
by the European Union
 USEFUL CONTACTS MORE INFORMATION

EU-Vietnam Business Network (EVBN) General Statistics Office of Vietnam:

15th Floor, 5B Ton Duc Thang, District 1 http://www.gso.gov.vn
Ho Chi Minh City, Vietnam Vietnam Customs Statistics:
T: +84 (0)28 38239515 http://www.customs.gov.vn
www.evbn.org Vietnam Trade Promotion Agency (Vietrade):
en.vietrade.gov.vn
World Bank Vietnam:
http://www.worldbank.org/en/country/vietnam

The Landmark, 15th floor, 5B Ton Duc Thang St., District 1, This publication was produced with the assistance of the European Union.
Ho Chi Minh City, Vietnam The content of this publication is the sole responsibility of EVBN and
Tel. +84 (0)28 3823 9515 Fax +84 (0)28 3823 9514 can in no way be taken to reflect the views of the European Union.
www.evbn.org

EVBN The Hospitality market in Vietnam 2

CONTENTS
Contents 3

List of Abbreviations 4

Currency Exchange 4

List of figures 5

Executive Summary 6

Chapter 1: Vietnam Overview Chapter 4: Profile of End Consumer

Geo-demographics 8 and Distribution Channels
Vietnam’s Economy 10 Profile of end consumer 31
Structure of consumption expenditures 12 Distribution channels 32
Price Structure 33

Chapter 2: Overview of Hospitality

in Vietnam Chapter 5: Regulatory and Legal
Vietnam’s tourism: a rising hotspot 14 Framework
Accommodation industry: the rise of 14 Regulatory and legal framework that 36
luxury hotels and resorts applies to investors in the F&B and
hospitality sectors
Food and Beverage 17
Different market entry forms 37
Market trends 18
Relevance and impact of the EVFTA 39
Drivers and barriers 20
Opportunities within the hospitality industry 22

Summary 40

Chapter 3: Competitive Landscape List of Trade Fairs and Exhibitions 41

Accommodation 24 Main Online and Printed Publications 43
Food and beverage 26 Useful Contacts 44
Case studies 27
References 45

EVBN The Hospitality market in Vietnam 3

LIST OF ABBREVIATIONS
ASEAN Association of Southeast Asian Nations
CAGR Compound Annual Growth Rate
CIT Corporate Income Tax
EU European Union
EVFTA EU-Vietnam Free Trade Agreement
F&B Food and Beverage
FDI Foreign Direct Investment
FOE Foreign Owned Enterprise
FTA Free Trade Agreement
GDP Gross Domestic Product
HCMC Ho Chi Minh City
HoReCa Hotel, Restaurant and Café
MICE Meetings-Incentives-Conferences-Exhibitions Travel
OOH Out-Of-Home food consumption
SOE State Owned Enterprise
VAT Value Added Tax
VNAT Vietnam National Administration of Tourism
WTO World Trade Organisation
Y-o-y Year-on-year

CURRENCY EXCHANGE
EUR/US$ 0.81
EUR/VND 27,998.64

EVBN The Hospitality market in Vietnam 4

LIST OF FIGURES
Figure 1: Map of Vietnam with key cities 8
Figure 2: Vietnam’s population 2013-20f 9
Figure 3: Forecast of rural and urban population in Vietnam and Asia Pacific, 2030 9
Figure 4: Nominal GDP and Real GDP growth, 2013-20f 10
Figure 5: Nominal GDP per capita, 2013-20f 10
Figure 6: Total registered FDI capital, 2010-2017 11
Figure 7: Total registered FDI capital by provinces, 2017 11
Figure 8: Structure of consumption expenditure, 2013-22f 12
Figure 9: Number of Tourists from 2012 to 2016 14
Figure 10: Number of hotel establishments from 2013 to 2016 15
Figure 11: Share of Number of Rooms by Star Ranking, 2016 15
Figure 12: Room Revenue of 4-Star and 5-Star Hotels, 2013-2016 16
Figure 13: Industry value of F&B by Outlets, 2012-2019 17
Figure 14: Share of F&B Market by Outlets, 2012-2019 17
Figure 15: Key players in accommodation industry 24
Figure 16: Map of Vietnam with key upcoming hospitality projects in key cities 25
Figure 17: Share of OOH Visit by Outlets, 2016 31
Figure 18: Common distribution channels of imported beverages in Vietnam 32
Figure 19: Common distribution channels of imported furniture products in Vietnam 33
Figure 20: Average spending per person by outlet, 2016 33
Figure 21: Snapshots of weekend rate for 1 night for a deluxe room at 4 and 5-star hotels 34
Figure 22: Outline of registered capital and payable tax by level of business license 37
Figure 23: Foreign contract tax rates for relevant industries 38
Figure 24: Schedule of reduction and/or elimination of custom duties on some furniture products under EVFTA 39

EVBN The Hospitality market in Vietnam 5

 Executive
Summary
Vietnam is considered to be one of the ASEAN’s most
attractive markets for foreign investors with a steadily
increasing GDP and booming foreign direct investment,
a pattern that is forecasted to remain stable in the
upcoming years. Nominal GDP in 2018 is estimated to
reach €208.1 billion, recording a y-o-y growth rate of
6.7%. The country’s nominal GDP is forecasted to attain
€248.8 billion in 2020.
The hospitality industry in Vietnam is looking promising with
many foreign investors intending to enter the market. The
performance of the accommodation industry and the food
and beverage industry is impressive. Between 2012 and
2016, the luxury hotel segment grew at a CAGR of 19%,
reaching €1.08 billion in total room revenue in 2016. With
many high-end projects in the pipeline, the accommodation
industry is expected to continue growing healthily.
Meanwhile, the food and beverage industry was valued at
€19.688 billion in 2016 and is expected to continue growing
at CAGR of 13% until 2019. Both industries offer a myriad
of opportunities for foreign investors.
The country’s recent rise to middle income level (GDP per
capita reached over €2,000 in 2017 and is forecasted to
reach over €2,500 in 2020) has enabled Vietnamese people
to spend more on travel, high-end hotels and resorts, and
restaurants. The hospitality industry is further boosted by
the expanding tourism industry, which enjoys a growing
number of inbound tourists. Finally, social trends such as
health and wellness, as well as a growing concern for food
safety are driving the hospitality market upward.
First, this report will look at the growth potential of Vietnam’s
m

hospitality market over the next five years, with a focus on

co
ts.
or

the accommodation and food and beverages industry. Then,

es
nr
sio

this report will assess what impact the EU-Vietnam Free

fu
Fu

m
sio

ro

Trade Agreement (EVFTA) has had on this industry.

n

ef
Re

ag
so

Im
rt
 CHAPTER 1
VIETNAM OVERVIEW
Geo-demographics

Vietnam’s Economy

Structure of consumption expenditures

I. Geo-demographics

Vietnam comprises a landmass of 330,972.4 km2,

Hanoi a vast sea area including a large continental
shelf and a string of archipelagos stretching
from the Gulf of Tonkin in the North to the Gulf
of Thailand in the South. In 2017, Vietnam’s
population was 95.54 million people and is
projected to reach 98.4 million in 2020, an increase
of 1% on average between 2015-2020.
Major cities in Vietnam, namely Hanoi, Hai
Phong, Danang, Nha Trang, Ho Chi Minh City,
and Can Tho, are well-dispersed geographically.
Hanoi, the capital of Vietnam, is the second
largest city in Vietnam and is the country’s
political and administrative centre. Hanoi is
Da Nang known for its rich culture characterised by
South East Asian, Chinese and French influences.
Ho Chi Minh City, commonly known as Saigon,
is the country’s largest city and the commercial
hub of Vietnam. By 2030, Ho Chi Minh City will
continue to be the largest city in Vietnam by
population with over 10 million inhabitants
accounting for 23% of Vietnam’s total urban
population.

Nha Trang

Image from www.wikipedia.org

Ho Chi Minh City

Can Tho
Image from www.vietnamtourism.gov.vn

Figure 1: Map of Vietnam with key cities

EVBN The Hospitality market in Vietnam 8

 *Unit: million people
2013 91.50
2014 92.54
2015 93.57
2016e 94.57
2017f 95.54
2018f 96.49
2019f 97.43
2020f 98.36
Figure 2: Vietnam's population 2013-20f
Source: D&B

Although Vietnam remains predominantly

57%
RURAL
rural, it is expected to undergo significant
urbanisation in the next 14 years. By
2030, the urban population is forecasted
to increase by 37% from 2017, reaching
Vietnam 45.66 million people, or 43% of the
total population of Vietnam. This rapid
urbanisation is caused predominantly
43% by the growth of urban cities and the
URBAN expansion of the urban-based industrial
44%
RURAL
and services sectors. Moreover, high
urbanisation rate causes a pressure
on the construction sector to increase
the number of high-rise apartment
Asia buildings and office buildings.
Pacific
Figure 3: Forecast of rural and urban
population in Vietnam and
56% Asia Pacific, 2030
URBAN
Source:UNDP

EVBN The Hospitality market in Vietnam 9

 II. Vietnam’s Economy

Gross Domestic Product

250 8
6.7 6.8 6.7
6.2 7
200 6.0
5.4 6

150 5
(€ bn)

248.8

(%)
228.6 4
208.1
100 182.0 193.9
172.5 3
128.4 140.0
2
50
1

0 0
2013 2014 2015 2016 2017 2018e 2019f 2020f

Nominal GDP (EUR bn) Real GDP growth (%)

Figure 4: Nominal GDP and Real GDP growth, 2013-20f

Source: BMI

Real gross domestic product (GDP) growth is expected to accelerate at 6.7% in 2018, reaching €208.1
billion in value. With this growth rate, Vietnam remains one of the fastest-growing economies in Asia. The
solid increase pace is foreseen to continue until 2020, to reach €248.8 billion. The outlook is underpinned
by ongoing Government policies regarding the privatisation of state-owned enterprises (SOEs), the
maintenance of price stability, the lowering of trade barriers and reduced tax rates.

3000
In 2017, Vietnam’s nominal GDP
per capita reached €2,029, an
2,529
2500 2,346 increase of 5.4% compared to
2,156
2,029 2016. Nonetheless, the country has
2000 1,924
1,843 been recognised for its effort to
1,512 increase the GDP per capita, and
(€)

1500 1,403
expects to reach a GDP per capita
1000 of €2,529 in 2020. A solid increase
in GDP per capita suggests that an
500
average Vietnamese will have more
0
disposable income to spend on
2013 2014 2015 2016 2017 2018e 2019f 2020f more goods than just basic needs.

Figure 5: Nominal GDP per capita, 2013-20f

Source: BMI

EVBN The Hospitality market in Vietnam 10

 Foreign Direct Investment

(€ mn) In 2017, Vietnam received a

24,041 record €24 billion of foreign
direct investment (FDI). This is a
19,761 reflection of the increase in trade
18,436
17,577 and production in Vietnam as more
16,378
15,066 global manufacturing giants have
11,904
decided to move their production
10,530 facilities to Vietnam to reap the
benefits from the numerous
incentives to attract investments
from the government.
Figure 6: Total registered FDI
capital, 2010-2017
2010 2011 2012 2013 2014 2015 2016 2017 Source: GSO

Ho Chi Minh City, Vietnam’s commercial centre, continued to receive the most FDI in 2017 with a total
registered capital of nearly EUR 2.7 billion. Provinces such as Binh Duong and Bac Ninh, where LG and
Samsung established their manufacturing centres, also received large amounts of FDI at EUR 2.0 and EUR 2.6
billion, respectively. Thanh Hoa and Khanh Hoa are two provinces receiving the highest number of newly
registered capital, respectively, due to mega Build – Operate – Transfer Japan’s thermal power projects.

(Unit: EUR mn)

Ho Chi Minh City 2,684.4

Bac Ninh 2,640.6

Thanh Hoa 2,563.8

Khanh Hoa 2,104.7

Binh Duong 2,003.5

Other 12,054.1

Figure 7: Total registered FDI capital by provinces, 2017

Source: GSO

EVBN The Hospitality market in Vietnam 11

III. Structure of consumption expenditures

With this GDP growth and increase in disposable income, consumption expenditure is expected to grow
at a rate of 9% during 2016-22f. The increase in the standard of living will likely also raise the price and the
quality of goods purchased by Vietnamese consumers.

6,000

5,000
EUR per year per household

4,000

3,000

2,000

1,000

0
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Other 624 669 715 754 815 883 967 1,060 1,163 1,278
Leisure & education 212 228 244 258 279 303 332 365 401 441
Transport & communications 515 551 588 618 667 721 787 862 944 1,035
Health spending 69 74 79 84 91 98 108 118 130 143
Furnishing and home 149 160 171 180 195 211 231 253 277 305
Housing and utilities 396 422 450 472 508 548 598 653 714 782
Clothing & footwear 74 80 85 90 97 105 114 125 137 151
Food, beverages & tobacco 588 629 671 706 761 823 899 984 1,078 1,183

Figure 8: Structure of consumption expenditure, 2013-22f

Source: BMI

EVBN The Hospitality market in Vietnam 12

 Image created by Suksao - Freepik.com
CHAPTER 2
OVERVIEW OF
HOSPITALITY IN VIETNAM
Vietnam’s tourism: a rising hotspot
Accommodation industry: the rise of luxury hotels and resorts
Food and Beverage
Market trends
Drivers and barriers
Opportunities within the hospitality industry
I. Vietnam’s tourism: a rising hotspot
Vietnam’s growing popularity as 100
CAGR 13-16: 13.5% CAGR 13-16: 16.6%
a travel destination in Southeast
Asia is evidenced by the increasing Unit: million visitors
80
number of inbound tourists it has
welcomed since 2012. From 6.8
million tourists in 2012 to 13 million 60
in 2017, Vietnam’s tourism industry
70.0
has grown at a CAGR of 13.5% over
62.0
five years. This impressive growth is 40
57.0
in part attributable to government’s
38.5
initiatives to make tourism a key 32.5
35.0
20
economic sector. By 2020, the
number of inbound tourists is 12.9
6.8 7.6 7.9 7.9 10.0
expected to reach 20 million, 0
growing at a CAGR of 16% per year 2012 2013 2014 2015 2016 2017

from 2017 to 2020. International Tourists Domestic Tourists

Beside international tourism, the Figure 9: Number of Tourists from 2012-2016

Vietnamese government also Source: Vietnam National Administration of Tourism
promotes domestic travels. In 2014,
a domestic tourism programme tourists, indicating a CAGR growth of 16.6% between 2012 and
called “Vietnamese Travel in 2017.
Vietnam – Each Journey to Love
the Fatherland More” was launched In 2017, Vietnam welcomed 82.9 million domestic and international
with success. By the end of 2017, the visitors, more than double the number of visitors in 2012. For retailers
Vietnam National Administration and HoReCa players, this increase in tourism traffic represents an
of Tourism (VNAT) reported an opportunity for growth, as demonstrated by the recent investments
estimated 70 million domestic in hotels and restaurants throughout the country.

II. Accommodation industry:

the rise of luxury hotels and resorts
With tourism grows the accommodation industry. More particularly, the number of 4 to 5-star
establishments have seen a 10% increase in 2016. Both local and foreign tourism drive this demand upward.
As the disposable income continues to increase, domestic travellers seek more and more luxurious hotels.
Additionally, foreign visitors, though being price sensitive, generally seek higher-end hotels when visiting
Vietnam, whether for leisure or meeting-incentives-conference-exhibition (MICE) purposes.

EVBN The Hospitality market in Vietnam 14

 CAGR 13-16: 6% CAGR 13-16: 13% CAGR 13-16: 19%

2013 375 159 64

2014 381 187 72

2015 441 215 91

2016 442 230 107

0 100 200 300 400 500 600 700 800

3-Star 4-Star 5-Star

Figure 10: Number of hotel establishments from 2013 to 2016

Source: Vietnam National Administration of Tourism

In 2012, there were 598 3 to 5-star

hotels, of which 4 to 5-star hotels only
accounted for 37% of the establishments
and 58% of the rooms, according to VNAT 34%
statistics. In 2016, there were 779 3 to
34%
5-star hotels, with still a majority of 3-star Total Room Numbers:

hotels, but a 43% increase in the number 90,913

of 4 to 5-star hotels and a 66% increase
in the number of rooms. Between 2013
and 2016, 5-star hotels performed best, 32%
with a CAGR of 19% in the number of
establishments and 26% in the number
of rooms. 4-star establishments have
been growing at CAGR of 13% for both
the number of establishments and the
number of rooms, thanks to several high-
end hotel projects that have initiated in 5-star 4-star 3-star
recent years.
Figure 11:
Share of Number of Rooms by Star Ranking, 2016
Source: Vietnam National Administration of Tourism

EVBN The Hospitality market in Vietnam 15

The total room revenue of 4-star 1200
Unit: € million
and 5-star hotels were calculated
using the number of rooms, average CAGR 13-16: 11% CAGR 13-16: 25%
room rates and average occupancy
1000
rates published in VNAT and Grant
Thornton’s reports on hotel market
in Vietnam. Between 2013 and 2016,
800
4-star hotels have been enjoying an
642.8
11% CAGR growth in total room
revenue, from €316.06 million to
600 479.3
€437.89 million. Meanwhile, 5-star
hotels have experienced an even 351.2
326.4
greater growth rate of 25% CAGR
400
over the same 3-year period, from
€326.38 million to €642.76 million.
In total room revenue, the high- 437.9
200 350.9 359.9
end and luxury segment has been 316.1
growing at a 19% CAGR from
€642.44 million to €1.08 billion
in 2016. These figures indicate a 0
2013 2014 2015 2016
healthy growth of Vietnam’s high-
end and luxury segment, which is 4-star 5-star
expected to continue in the next
three years. Figure 12: Room Revenue of 4-Star and 5-Star Hotels, 2013-2016
Source: VNAT, Grant Thornton, Ipsos Business Consulting

With many exciting projects in the pipelines, the upscale accommodation market in Vietnam is harnessing
great potential, providing many opportunities for European SMEs looking to invest in Vietnam’s hospitality
industry. High-quality European products enjoy a competitive advantage over domestic ones when
supplying luxurious establishments due to advanced technologies.

Image created by Freepik.com

EVBN The
TheHospitality
Hospitalitymarket Vietnam 16
marketininVietnam
III. Food and Beverage
The food and beverage service industry (F&B) has has since increased to around €19.7 billion in
also enjoyed a healthy growth thanks to both 2016, displaying an impressive CAGR of 15% in
domestic consumers and international travellers. 4 years. Of the €19.7 billion in 2016, full-service
Vietnamese consumers have been eating out restaurants accounted for 70% with €13.80 billion,
more frequently, while the influx of international followed by cafés/bars at 16% and street kiosks at
travellers contributes to the push for F&B to satisfy 10%. Between 2016 and 2019, the F&B market is
the hungry demand. forecasted to grow at around CAGR 13%, reaching
€28.53 billion. Full-service restaurants will continue
In 2012, Agriculture and Agri-Food Canada, to be the major player in 2019 with around 72% of
citing Euromonitor, estimated the F&B market in the total market value, or €20.68 billion.
Vietnam at around €11.30 billion. This number

Unit: € billion
30
CAGR 12-16: 17% CAGR 12-16: 13%
25
CAGR 16-19: 14% CAGR 16-19: 11% 4.24
20 3.83
3.45
15 3.09
2.74
2.43 20.68
10 2.20 18.15
1.92 13.80 15.87
10.24 11.93
5 7.33 8.91

0
2012 2013 2014 2015 2016 2017 2018 2019
Full-service restaurants Café/bars Street kiosks Fast-foods 100% Home delivery
Figure 13: Industry value of F&B by Outlets, 2012-2019
Source: Agriculture and Agri-Food Canada: Foodservice Profile in Vietnam 2016 0%

4%
14%
Agriculture and Agri-Food Canada also estimated
around 286,000 F&B outlets in Vietnam in 2014, Industry Value, 2012

17% €11.30 billion 2012

of which 53% were street kiosks, and 37% were
full-service restaurants. However, the share of street 65%
Full-service restaurants
kiosks is expected to drop to 43% in 2019, while Café/bars
full-service restaurants’ will increase to 46%, for a Street kiosks
0%
total number of around 345,000 F&B outlets. Fast-foods
100% Home Delivery
5%
8%

15%
Industry Value, 2019
2019
€20.68 billion

72%

Figure 14: Share of F&B Market by Outlets, 2012-2019

Source: Agriculture and Agri-Food Canada: Foodservice Profile in Vietnam 2016

EVBN The Hospitality market in Vietnam 17

IV. Market trends
1. Accommodation

Luxury Hotels
According to Jones Lang LaSalle, the high- their convenience during, their stay.
end hotel segment has the greatest potential Beside mobile devices, high-end and luxury
for growth in the next 2 to 3 years. This is in hotels also resort to technology to improve their
correspondence with many upcoming projects in operations. For instance, the Caravelle Hotel, a
the pipeline. As the disposable income continues long-standing 5-star hotel located in the centre
to increase, Vietnamese people have more of HCMC, has switched from a magnetic key
financial means to travel and patron high-end and system to a radio-frequency identification system
luxurious accommodations with their state-of- that enables guests to open their door by merely
the-art facilities and amenities. Leisure travellers, standing in front of it, a technology widely used
who account for over 85% of the tourism industry by top hotels around the world. The Caravelle
revenue, usually seek high-end hotels and resorts. Hotel plans to extend the use of this technology
With their beautiful architecture design, high- to enable guests to check-in to their room
end hotel rooms also need high quality furniture, without having to visit the reception. Meanwhile,
fixtures and equipment. the Metropole, a 5-star hotel in Hanoi, uses the
Go Concierge software, which allows guests to
store and manage their preferences and requests.
Technology Application Finally, as Vietnam’s accommodation industry is
looking to host more MICE guests, the demand for
As the availability of services is transitioning online
high-tech meeting spaces equipped with state-
and on mobile devices, HoReCa establishments
of-the-art audio/visual equipment is expected to
have to adapt. Many high-end establishments in
increase.
Vietnam expressed their intention to integrate
digital technology into their business. 67.3% of the
hotels in Grant Thornton’s 2016 survey indicated
2. Food & Beverage
that they had already integrated digital technology
to their business, compared to 49.3% in 2015. The
survey respondents described technology as a Out-of-home food consumption
vital element of their business and a way to set According to Decision Lab, Vietnamese people
them apart from their competitors. are spending more and more on out-of-home
(OOH) food consumption. The biggest consumer
There are many ways through which an group of OOH is the Z Generation (those born
establishment can leverage digital technology after 1995), which is estimated at approximately
to increase its productivity and efficiency and 14.4 million individuals. Although they earn less
to deliver memorable experiences to its guests. than €87.2 per month, this group spends about
Moreover, customers expect to be connected €459 million on OOH food every month, making
online at the touch of a finger, and to have them a driving force of Vietnam’s F&B sector. The
continuous access to the services and information Z Generation eats mostly out at fast-food chains,
they need. Today, many high-end and luxury street-food stalls and convenience stores, and
hotels around the world, including Vietnam, spends on snacks more than on proper meals,
provide to their guests technological devices resulting in the rapid emergence of convenience
such as SmartTVs, smartphones and tablets stores, bubble tea shops and new snack products
(equipped with a SIM card and a data plan) for throughout Vietnam.

EVBN The Hospitality market in Vietnam 18

Out-of-home food consumption OOH food consumption in Vietnam, compared
to 53% for Asian restaurants. Eating at a Western
According to Decision Lab, Vietnamese people
restaurant is still considered a luxury reserved for
are spending more and more on out-of-home
special occasions. However, the expat community
(OOH) food consumption. The biggest consumer
and international travellers continue to fuel the
group of OOH is the Z Generation (those born
demand for Western restaurants.
after 1995), which is estimated at approximately
14.4 million individuals. Although they earn less
than €87.2 per month, this group spends about
A growing demand for nightlife entertainment
€459 million on OOH food every month, making
venues:
them a driving force of Vietnam’s F&B sector. The
Z Generation eats mostly out at fast-food chains, Thanks to the growing tourism industry, coupled
street-food stalls and convenience stores, and with a young population that is more and more
spends on snacks more than on proper meals, willing to spend on entertainment, the nightlife
resulting in the rapid emergence of convenience scene in Vietnam is more bustling than ever.
stores, bubble tea shops and new snack products According to Vietnam’s Ministry of Industry
throughout Vietnam. and Trade, in 2016, 3.8 billion litres of alcoholic
beverage were consumed, 38% of which, valuing
at €810 million, was consumed in bars and clubs.
Food safety and healthy food Vietnam has a distinctive type of bars called “beer
clubs” where clients typically consume beer, snacks
Although Vietnam’s street-food is iconic,
and/or full meals on high tables and stools while
Vietnamese people pay more and more attention
listening to professional singers or DJs’ music. This
to food safety issues. This is partly a result of their
model has proliferated in the last 4-5 years. More
increasing disposable income, which allows
recently, craft beer outlets serving both local and
them to buy better quality products from trusted
international brew, have garnered more and more
sources.
attention from Vietnamese and expats consumers
Additionally, Vietnamese people have started
alike. Nightlife venues are expected to keep
to pay more attention to their health and seek
growing in the near future.
healthier and more nutritious food. There is also
a slow but steady growing interest for superfoods
and plant-based alternative such as nut milk, nut
flour, etc., despite their high price.

An increasing interest in foreign cuisines

Vietnamese people enjoy being exposed to
new cuisines, with one of the strongest foreign
influences being the consumption of cheese,
which has led to the creation of the term “Cheese-
mania” to describe this phenomenon. Favourite
cheese-based dishes include pizza, burgers,
Korean chicken, and cream cheese bubble tea.

That being said, Vietnamese people still favour

Asian cuisines over Western ones, especially since
they are more affordable. According to Decision
Lab, Western restaurants only account for 7% of Image created by Freepik

EVBN The Hospitality market in Vietnam 19

V. Drivers and barriers
1. Drivers

Socio-economic advantages Positive change in eating habits drives demand

for high quality food
Vietnam’s growing disposable income is expected
to lead to a growth in the consumption of travel The growing concern for health and food safety
and food services, thereby driving both the hotel in Vietnam makes people more willing to spend
and F&B markets upward. Moreover, according on quality food products and more careful in
to Savills Hotels, the millennial generation, which selecting restaurants. Although Vietnamese
accounts for 40% of Vietnam’s population, spends consumers are willing to spend more on new
more on traveling and new experiences. Coupled dining experiences, they prefer Asian cuisines to
with the government’s efforts to boost domestic Western ones because of their affordability.
travels, the demand for accommodation and F&B
is guaranteed to increase. Attractive laws and regulations to incentivise
investments
Driving force from international tourists
The Vietnamese government is seeking to attract
With the government’s desire to make tourism a more investments in the hotel sector by offering
key economic sector, many initiatives have been tax cuts to foreign developers. Moreover, decree
put in place to attract more tourists in Vietnam, 118/2015/ND-CP Guidelines (which applies to
including the extension of the visa-waiver certain provisions of the Law on Investment, and to
program to Western European tourists, and the the Portfolio of Investment Conditions for Foreign
implementation of an e-visa system. Since the Investors), permits 100% foreign ownership of
adoption of Resolution No. 56/NQ-CP (renewed tourism and accommodation services.
until the 30th June 2021), citizens from France,
Germany, United Kingdom, Italy, and Spain
staying for less than 15 days and meeting certain
requirements (such as the Law 47/2017/QH13 on 2. Barriers
foreigner’s entry into, exit from, transit through and
residence in Vietnam), are exempted from the visa Competition from alternative accommodation
requirement. With this initiative, Vietnam hopes to options
nearly double the number of international tourists
by 2020, and to continue fuelling the demand for Vietnamese people are quick to adapt new
luxury hotels and high-end restaurants. technologies, especially its youth. Therefore, it is not
surprising to learn that alternative accommodation
concepts such as homestays and sharing economy
Capitalise on Vietnam as an on-the-rise travel services have flourished in Vietnam. International
destination players such as Airbnb (6,500 active listings as of
With its long coastline and many natural wonders, June 2017, nearly doubled comparing to 2015)
Vietnam is on the rise as a travel destination. and domestic players such as Luxstay (505 active
Since domestic and international tourists like to listings; €2 million pre-series A funding by Genesia
experience world-class luxury when travelling in Ventures). This new accommodation model
Vietnam, many high-end hotel brands have plans competes with hotels and resorts by offering
to expand to locations such as Danang, Nha Trang, trendy, well-decorated budget accommodations
Ha Long Bay, and Phu Quoc. marketed to tourists as “local experiences”.

EVBN The Hospitality market in Vietnam 20

Low supply of qualified labour force for high- staple of Vietnamese culture. Moreover, Decision
end hotels and restaurants Lab’s report states that although Vietnamese
people, and especially the youth who are eating
One of the biggest challenges of the high-end
out on the most frequent basis, mostly spend on
hospitality industry is the shortage of skilled
snacks more than on proper meals.
workers. Although many universities and
vocational colleges offer hospitality courses, the
quality of the Vietnamese workforce remains
subpar. A family dinner culture
Similar to other Asian cultures, Vietnamese
families eat together and cook at home on a
Affinity for street-food
regular basis, especially in the evening. Although
Vietnamese people love street-food, and rightly Vietnamese people eat out more and more
so. Street-food in Vietnam is varied, abundant and frequently, it is still considered a luxury. Eating at
affordable. Although street-food consumption is home is still predominant because of traditions
expected to diminish over time, it will remain a and affordability

Image created by Freepik.com

EVBN The Hospitality market in Vietnam 21

VI. OPPORTUNITIES WITHIN THE HOSPITALITY INDUSTRY
enhance their guests’ experience.launched two new
1. Accommodation
products that are believed to be the new trends in
the high-end segment applications. As we have seen
Furniture and furnishing
with furniture, there is an opportunity for European
Quality furniture and furnishing is required to SMEs to market high-tech fixtures in Vietnam.
satisfy the needs of high-end, luxury hotels.
Although the furniture and furnishing market has Training and staffing solutions
seen new players providing trendy and modern
With the shortage of skilled workers in Vietnam,
designs, material supplies for production are
the demand for training and staffing solutions will
insufficient. For example, a 4-star or 5-star hotel
grow as the number of high-end hotels increases.
may require all furniture pieces to be made with
veneer or high-quality laminate. However, most
Vietnamese suppliers are not able to produce such
quality, which force hotels to either import the
2. Food and Beverage
finished products, or the veneer and laminate to
manufacture the products. This is an opportunity
for European SMEs. Nightlife venues

High-end hotels also seek fixtures that can With Vietnamese people always looking for new
enhance guests’ comfort and experience. These venues for entertainment, the nightlife scene is
products can range from plumbing and lighting, bustling with new bars and clubs. Many of these
to air conditioning. Smart sensors to control air venues serve Western food, innovative drinks,
conditioning units or wireless lighting control craft beers and wine. The European tradition
systems constitute a few examples. In 2017, Philips of having wine with cheese and charcuterie is
launched two new products that are believed rising in popularity. There is a growing market for
to be the new trends in the high-end segment European artisanal food, craft beers, and quality
applications. As we have seen with furniture, there wines.
is an opportunity for European SMEs to market
high-tech fixtures in Vietnam. Supplying food for HoReCa
Central to high-end restaurants are quality
Hotel technology solutions ingredients. Although Vietnamese producers are
Hotel technology solutions such as personalised able to grow most ingredients used in Western
entertainment systems, room management systems, dishes, the quality of their products does not meet
concierge systems, and conference systems will the standards of the industry. Moreover, many
grow in demand as more and more high-end hotels high-end restaurants prefer to rely on imported
in Vietnam implement technologies to improve food products such as cheese and organic meats
their operations’ efficiency and productivity and to to meet their needs.

EVBN The Hospitality market in Vietnam 22

Image created by Freepik.com
Image from Fusion Resorts’ Website

CHAPTER 3
COMPETITIVE LANDSCAPE
Accommodation

Food and beverage

Case studies
I. Accommodation
Many well-known international hotel brands have established a presence in Vietnam. Some of the top
players include:

Domestic or No. of
Name A Few Names
lnternational Establishment

Fusion Alya La Gi
6
Domestic Fusion Maya Da Nang
(Under Fusion names)
Fusion Resorts Fusion Resort Nha Trang



Saigontourist 54 hotels Hotel

fi Majestic
Domestic
Holding 13 resorts & complexes The Rex Hotel
Company
Sofitel
Pullman
International 21 La Residence
Accor MGallery
Novotel
Danang Sun Peninsula Resort
Hanoi Westlake
International 8
InterContinental Hanoi Landmark 72
Hotel Group (IHG) Asiana Saigon
Marriott:
JW Marriott, Renaissance
International 7 Starwood:
Marriott Sheraton (3 establishments)
and Starwood Le Meridien
�
Park Hyatt Saigon
� �
International 2 �
Hyatt Hotels Hyatt Regency Danang Resort & Spa

Figure 15: Key players in accommodation industry

Source: BMI Vietnam Tourism Report Q1, 2018

Accor, the leading hotel management group in Vietnam, is planning to expand its presence in Da Nang,
Phu Quoc and Hanoi over the next two years. While hotel brands already in Vietnam are rushing to expand
to new locations, new international players such as Best Western or Zinc Vision are seeking to enter the
Vietnamese market.

EVBN The Hospitality market in Vietnam 24

 Westin Hanoi
2019 212
Hanoi InterContinental
Hotel Landmark 72
2020 359
Four Seasons Hanoi
2020 100

Hoi An Marriott
Resort & Spa
Danang 2018 250

Wyndham Hotel
2019 568

InterContinental Alma Resort Nha Trang

Phu Quoc Long Beach Resort 2018 600
2018 459
Nha Trang
Champarama Resort & Spa
Regent Phu Quoc 2018 134
2018 150
Vogue Resort Cam Ranh
Fusion Suites Phu Quoc 2020 250
2019 97
Hilton Saigon
2019 350
Phu Quoc
Ho Chi Minh City
Ritz-Carlton Saigon
2020 250

Vinpearl Hotel
2018 450
Project
Number of rooms Figure 16: Map of Vietnam with
Estimated completion time key upcoming hospitality projects in key cities
Source: Ipsos Business Consulting analysis

Ho Chi Minh City (HCMC) and Hanoi continue to receive the largest number of inbound tourists. HCMC
received a record 5.2 million of international visitors in 2016. The demand for high-end accommodation
has attracted notable names in the up-scale hotel industry such as: Hilton Saigon (projected to open in
2019 – 350 rooms), Ritz-Carlton Saigon (2020 – 250 rooms) and Vinpearl Hotel (2018 – 450 rooms), which
will be located inside Landmark 81, the 8th highest building in the world.

EVBN The Hospitality market in Vietnam 25

The luxury hotel scene in Hanoi is as dynamic with several upcoming projects. In 2016, approximately
4 million international travellers visited Hanoi, driving the upscale segment. Hanoi’s upscale hospitality
market features well-known international players such as IHG, Pan Pacific, Accor, Hilton and Marriott, along
with a few domestic players. Hanoi is expecting the following projects to be completed in the next few
years: Westin Hanoi (2019 – 212 rooms), InterContinental Hotel Landmark 72 (2020 – 359 rooms), and Four
Seasons Hanoi (2020 – 100 rooms).
The high-end accommodation scene in Danang, Nha Trang and the newest hidden gem – Phu Quoc are
also welcoming new players. As international and domestic travellers flock to these cities, international
players want to capture the growing potential markets. Four Seasons has acquired the famous Nam Hai
resort (renamed as Four Seasons Resort The Nam Hai); other domestic and international players have
rushed to build new establishments in the same area. The following high-end hotels are expected to open
in the next few years: Hoi An Marriott Resort & Spa (2018 – 250 rooms) and Wyndham Hotel (2019 – 568
rooms). Nha Trang is another popular coastal city, famous for its white sand beaches and water sports. In
anticipation of the rise in tourism, the following upscale projects are in progress: Alma Resort Nha Trang
(2018 – 600 rooms), Champarama Resort & Spa (2018 – 134 rooms) and Vogue Resort Cam Ranh (2020 –
250 rooms).
The hottest name of Vietnam’s coastal cities this year must be Phu Quoc, hosting nearly 3 million visitors
in 2017. In order to maximise the tourism potential of Phu Quoc, the government offers a 30-day visa
exemption to all nationalities, which is the key driving force behind the high number of tourists. Although
most of the 506 hotels currently established in Phu Quoc are small and lower-scale, the upscale segment
is expected to boom in the next 3 years. Two 5-star hotels, the Novotel Phu Quoc Resort and the JW
Marriott Phu Quoc Emerald Bay Resort & Spa, currently offer more than 500 rooms. Upcoming brand
name constructions include: InterContinental Phu Quoc Long Beach Resort (2018 – 459 rooms), Regent
Phu Quoc (2018 – 150 rooms), and Fusion Suites Phu Quoc (2019 – 97 rooms).

II. Food and beverage

Many fine-dining restaurants in Vietnam are Merchant, both operated by The Deck Group and
located inside 4 and 5-star hotels and offer a wide located in District 2, also known as the “Western
variety of cuisines. Examples include L’Olivier, district” of HCMC. Other well-known premium
a French restaurant located inside the Sofitel restaurants in HCMC and Hanoi are NAMO Pizza
Saigon Plaza; La Brasserie, located inside the Nikko and NAMO Tuscan Grill, Pizza 4P’s, and El Gaucho.
Hotel Saigon; and Kabin, a Chinese restaurant As for the mid-range segment, the largest chain
located inside the Renaissance Riverside Hotel. owner is the Golden Gate Trade & Services Joint
Outside of hotel venues, people can also find Stock Company, which owns 22 brands and 210
many full-service restaurants offering premium restaurants across Vietnam.
services such as The Deck and the Mekong

EVBN The Hospitality market in Vietnam 26

 Source: Fusion Resorts’ Website
III. Case studies

1. SERENITY HOLDING:
FUSION RESORTS

Fusion Resorts is a domestic player in the high-

end segment. Fusion is a hotel and resort brand
under Serenity Holding, a company that focuses on
designing, building and managing hospitality brands.
Its core strength is the “resort and spa” model that
offers luxurious spa and wellness services for guests
staying at its establishments. Founded in 2002 by two
Dutch expats, Serenity Holding successfully designed
and built two hotel house brands: the Fusion Resorts
chain and M2Boutique. It prides itself on being one of
the few hospitality companies in Vietnam that offer a
complete package service, including initial state of
investment and concept, marketing and sales, design
and construction, and operational management.
Serenity Holding also owns Mango Bay Resort and
Alma Oasis Long Hai Resort.
After signing a partnership with Warburg Pincus and
VinaCapital, Serenity Holdings has announced three
new projects in other Southeast Asian countries.

EVBN The Hospitality market in Vietnam 27

 Some of Fusion Resorts in Vietnam

Fusion Maia Danang

Fusion Resort Cam Ranh

Fusion Resort Phu Quoc EVBN The

TheHospitality
Hospitalitymarket Vietnam 28
marketininVietnam
Source: Fusion Resorts’ Website
 III. Case studies

2.
POURCEL CHÂTEAU

In 1988, the Pourcel brothers, Jacques and Laurent, Based on the initial plan, the partnership will
partnered with their friend, Olivier Château, to launch its first restaurants as follows:
open a restaurant called Le Jardin des Sens in A gastronomic restaurant specialising in French
Montpellier, France. The restaurant was awarded cuisine
3 Michelin stars, the highest honour within the
international culinary industry. Since then, the A Boulangerie-Patisserie bakery serving French
Pourcel brothers have opened restaurants all style-cakes, tea, coffee and snacks
around the world in cities such as Bangkok, Tokyo, Bistro-Gastro-Bar restaurant specialised in
Geneva, Marrakesh, and Paris. Jacques Pourcel, traditional French cuisine with a youthful twist and
president of Pourcel Château, wanted to come to located on the ground floor of the Indochine Tower
Vietnam because he believed in the development
A restaurant in District 2 that mirrors the flair of the
of its food industry. In October 2017, the Pourcel
famous Terminal 1 restaurant in Montpellier
brothers partnered with SonKim Land Corporation
(SonKim Land) to launch a chain of food and café On the 16th January 2018, the first restaurant
restaurants in prime locations around HCMC. was opened in a heritage villa in District 3. The
SonKim Land is a reputable real estate developer restaurant, named Jardin des Sens Saigon, is
that focuses on luxury projects and seeking to designed to seat only 40 diners in an exclusive
enter the F&B market to provide the ultimate setting, serving Mediterranean-influenced dishes
living experiences to its customers. SonKim Land and high quality wines from France. The restaurant
has 25 premises available for restaurants in prime is also well-stocked with high-grade teas that are
locations such as District 1 and District 3. served before or after meals alongside tapas.

EVBN The Hospitality market in Vietnam 29

Image Created by Freepik

CHAPTER 4
PROFILE OF END CONSUMER
AND DISTRIBUTION CHANNELS
Profile of end consumer

Distribution channels

Price Structure
I. Profile of end consumer
Western chains, especially fast-food chains, have
1. Profile of the typical to adapt their menus to suit local preferences.
Vietnamese OOH customer

According to a survey conducted by Decision 2. What HoReCa players expect

Lab in Hanoi, Da Nang and HCMC, the typical from their suppliers
Vietnamese OOH consumer is 15 to 35 years old,
male, and with a monthly household income The lucrative HoReCa market in Vietnam requires
ranging between classes C and D (class C: standards that many domestic suppliers are not
€268 - €1071.48, class D: €107.14 - €267). able to meet yet. Very few have achieved success,
with Minh Long I Co., a ceramics producer, being
one of the few. Despite being a well-known
1.0% 0.4%
2.0% premium brand in Vietnam, the group had to
make significant investments in its products to
meet the standards of high-end hotels, resorts and
5.6%
restaurants. According to Minh Long I’s director,
8.0%
high-end HoReCa establishments require both
36.0% luxurious and fashionable products. Today, product
11.0% portfolio of Minh Long I includes over 100 items of
chinaware.
This story illustrates how demanding Vietnam’s
HoReCa market can be. Criteria commonly
36.0% required by suppliers include: export-grade
quality, strict food hygiene, visual appeal, and a
diverse line of products. Oftentimes, suppliers
must make substantial investments to meet
Canteen Fast casual
these requirements, which can represent a major
Fine dining Quick-service restaurants obstacle for most domestic suppliers. Caravelle, a
Bar/club Street-food long-standing 5-star hotel in HCMC, has two main
Hotel venues Convenience store requirements for its suppliers: suppliers must be
able to supply large quantities, and the products
Figure 17: Share of OOH Visit by Outlets, 2016 cannot be mass-marketed. Similarly, other high-
Source: Decision Lab’s Out-of-Home
Food & Drink Consumption Trends Vietnam Q2, 2016 end hotels require food suppliers to be able to
show the origin of their products for traceability
The typical Vietnamese OOH consumer eats at and food safety purposes. These high standards are
fast casual or quick-service restaurants (such as not limited to food products; high-end hotels have
fast-food restaurants and cafés). Decision Lab also similar demands for furniture, interior decor and
estimates that on average, a Vietnamese person furnishing suppliers. As an example, most 5-star
spends around €31.87 eating out every month. hotels will continue to source their mattresses
On the other hand, the typical Vietnamese OOH from foreign suppliers until domestic products can
consumers prefers to eat out at Asian outlets more meet their requirements on durability, frequency of
than Western outlets due to the similar flavour use, and size. These remain onerous standards for
profile and the considerable price difference (an Vietnamese suppliers, who still struggle to enter
average of €6.50 at a Western outlet, compared the market. This leaves ample opportunities for
to €2.43 at an Asian outlet). Consequently, many European SMEs.
EVBN The Hospitality market in Vietnam 31
II. Distribution channels
license need to cooperate with an authorised agent
1. Food supply or distributor. The illustration below illustrates the
channels available for foreign beverage exporters.
Food distribution channels vary depending on
The agent sells the products on a commission
the type of food product. For imported beverages,
basis, and oftentimes also provide market
exporters have several channels to choose
research, marketing, promotion and after-sales
from. Exporters who are registered and have an
service to the seller.
investment license in Vietnam can import and
distribute products through wholesale and retail The distributor purchases the goods from foreign
channels. Those who do not have an investment companies for resale. He can also act as an agent.

Figure 18: Common distribution channels of imported beverages in Vietnam

Source: Vietnam Supply Chain, EVBN’s Vietnam Beverage Industry Report

2. Furniture supply

Foreign home décor and furniture products are typically imported into Vietnam by trading companies,
and then distributed to wholesalers. Products can either reach end-users through retail sale channels,
which consists of department stores and special showrooms, or through project sale channels that are
furnishing contractors for commercial spaces, such as hotels, restaurants, and office buildings.

EVBN The Hospitality market in Vietnam 32

 Furnishing contractors Domestic B2B Clients

Manufacturers Importers Wholesaler

Department stores Domestic Consumers

/ standalone stores

Figure 19: Common distribution channels of imported furniture products in Vietnam

Source: Ipsos Business Consulting, EVBN’s Vietnam’s Furniture & Home Décor Report

Additionally, foreign suppliers of furniture and furnishing need to consider which key decision-makers are
best to approach. A project’s design and construction consist of four stages: 1) concept and schematic
development, 2) design development, 3) construction documents and 4) pre-construction. During
the second stage, which requires the most attention by suppliers, architects coordinate with interior
consultants to develop project details, which include deciding the specifications of materials and costs.
At this stage, the key influencers are the architects and the design consultants, while the decision-maker is
the project owner. Understanding how to approach these stakeholders is crucial if foreign suppliers want
to sell to HoReCa customers.

III. Price Structure

1. Food & beverage

On average, a Vietnamese person

spends around €1 to €3 to eat at Average
Type of outlet
frugal venues, such as convenience Spending/dish (€)
stores, street-food kiosks, and fast
Street-food 1.25
casual restaurants. Eating out at
Canteen 1.43
more upscale venues like bars/
Convenience store 1.79
clubs, hotel venues, and fine dining
restaurants cost considerably more,
Quick-service restaurants 2.57
ranging from €7 to €10 per person. It Fast casual 3.00
is also worth noting that Vietnamese Bars/clubs 6.89
people normally prefer to share the Hotel venues 7.71
food they order, and that a dish Fine dining restaurants 9.46
from an upscale restaurant costs in
Figure 20: Average spending per dish by Outlet, 2016
average €10.71 at a minimum. Source: Decision Lab’s Out-of-Home Food & Drink Consumption Trends Vietnam Q2, 2016

EVBN The Hospitality market in Vietnam 33

The price of one deluxe room at a 4-star or 5-star hotel can vary significantly, even amongst 5-star hotels.
In the weekend, a deluxe room can cost around €100 at the minimum for a 4 to 5-star hotel, while prices
may lower during weekdays, and surge up during the holiday seasons or peak travel seasons.

City Hotel Name Price for 1 Night

Caravelle Saigon €107.73
The Reverie Saigon €246.38
HCMC Park Hyatt Saigon €256.47
Hotel Majestic Saigon €160.10
Le Meridien €178.53
Hotel Nikko Hanoi €105.39
JW Marriott Hotel Hanoi €123.80
Hanoi
Sheraton Hanoi Hotel €105.97
€295.08
Pullman Da Nang Beach Resort €331.08
Da Nang Fusion Maia Resort €452.57
Hyatt Regency Danang Resort & Spa €311.30
JW Marriot Phu Quoc Emerald Bay Resort & Spa €590.80
Phu Quoc Novotel Phu Quoc Resort €182.67
Fusion Resort Phu Quoc €491.50

Figure 21: Snapshots of weekend rate for 1 night for a deluxe room at 4 and 5-star hotels
Source: Booking.com

EVBN The Hospitality market in Vietnam 34

Image created by Mrsiraphol - Freepik.com

CHAPTER 5
REGULATORY
AND LEGAL FRAMEWORK
Regulatory and legal framework that applies to investors in the F&B and hospitality sectors

Different market entry forms

Relevance and impact of the EVFTA

I. Regulatory and legal framework that applies to investors
in the F&B and hospitality sectors

1. Accommodation 2. Food and beverage

In accordance with its WTO commitment, Vietnam Foreigners who are looking to open a restaurant
now allows 100% foreign-owned companies in Vietnam are required to set up a company in
to operate in the accommodation industry if Vietnam. Thanks to Vietnam’s WTO commitment,
certain requirements are met. First, a potential starting in 2015, foreign investors are allowed
foreign investor must own or at least have a plan to set up a 100% foreign-invested company to
to set up a hotel or resort in Vietnam. This can be operate a restaurant business. Beside obtaining
established with documentation showing that an investment registration certificate to register
the person owns a hotel/resort or is licensed to the enterprise, a foreign investor interested in
set one up in Vietnam. opening a restaurant also needs the following
Additionally, because the accommodation service documents:
is considered as a conditional investment in Food safety certificate
Vietnam, potential foreign investors must pay
Notice of approval of environmental protection plan
attention to the following two points:
Certificate on fulfilment of security conditions
The parent company must have had positive
business operation results during the past two Other permits/approvals on case-by-case basis
years, evidenced by audited Financial Statements
Restaurants that sell alcohol for on premise
The parent company must have three years of
consumption do not have to obtain an alcohol-
experience in the industry
trading license. HoReCa suppliers, however, must
obtain a license, which may vary according to the
products sold. Moreover, HoReCa suppliers must
respect Decree 89/2006/ND-CP on the Labelling
of Goods: (1) labels must be written in Vietnamese,
and (2) labels must include mandatory contents,
such as the product name, list of ingredients,
origin, contact of the person or organisation
responsible for the goods, and any instruction or
warning about the use of the good.

Image created by Freepik.com

EVBN The Hospitality market in Vietnam 36

II. Different market entry forms
than one member, as a joint stock company or as
1. Joint venture a partnership. The partnership between Pourcel
Château and SonKim Land is a form of joint venture.
The advantages of this form of partnership include
Another way for foreign investors to enter the a smaller investment from the foreign investor, and
Vietnamese market is to form a joint venture with the knowledge by the local partner of the local
a Vietnamese partner. The joint venture can be market. Since 2016, joint venture businesses are
established as a limited liability company with more subject to a 20% corporate income tax (CIT).

2. Wholly foreign owned enterprise (FOE)

A 100% FOE can be set up by one or more foreign investors without being subject to minimum investment
capital restrictions. Besides being subject to CIT, FOEs also have to pay an annual business license tax
based on the amount of registered capital:

Business license
Level of business license tax Registered capital tax payable per year
Over €410,000
Level 1 €120 (3 million VND)
(over 10 billion VND)
€205,000 to €410,000
Level 2 €80 (2 million VND)
(5 to 10 billion VND)
€82,000 to €410,000
Level 3 €62 (1.5 million VND)
(2 to 5 billion VND)
Level 4 Below €82,000 €41 (1 million VND)

Figure 22: Outline of registered capital and payable tax by level of business license
Source: EY Doing Business in Vietnam

This corporate structure involves a significant investment of time and resources to complete all the steps,
such as establishing a manufacturing plant. Moreover, it is riskier than other forms of market entries since
the company needs to invest a large sum of capital to cover operations, and if applicable, production costs.

3. Branch office

Foreign companies are allowed to establish branch offices in Vietnam to conduct trading activities. A branch
office is defined as a dependent unit of a foreign entity that is permitted to conduct trade activities, open
accounts in Vietnam and transfer their profits abroad. To obtain a license for a branch office, a business must
have been operating for at least 5 years from the date it was legally established or have obtained a business
registration. The license is valid for 5 years and may be renewed. Similar to other forms, branch offices are
subjected to a 20% CIT from 2016.

EVBN The Hospitality market in Vietnam 37

 4. Representative office 5. Franchise

A foreign investor can enter Vietnam’s market without Another way to enter the Vietnamese market is
having to obtain any investment license by opening by obtaining a franchise license. Since foreign
a representative office. Although a representative franchisors are not required to establish themselves
office is not permitted to conduct direct commercial as business entities in Vietnam, they can instead
activities, such as sales and purchase of goods, it establish a representative office in the country to
can study the business environment, search for oversee their franchise operations. In this case, the
trade or investment opportunities and partners, franchisor is considered as a foreign contractor in
act on the behalf of its head office to negotiate Vietnam. If a foreign franchisor is a business entity
and sign contracts, supervise the implementation in Vietnam, such as a limited liability in Vietnam,
of contracts and investment projects and promote the franchisor is subject to the 20% CIT. On the
its company’s goods and services. Furthermore, no other hand, if a franchisor is considered as a foreign
special taxes apply to representative offices, except contactor, foreign contractor taxes apply and
the personal income tax. include two components: the VAT and the CIT.

Industry Effective VAT Deemed CIT

Services 5% 5%
Services
together with
3% 2%
provision of
goods
Restaurant,
hotel and casino
5% 10%
management
services
Interests Exempt 5%
Royalties Exempt 10%

Figure 23:
Foreign contract tax rates for relevant industries
Source: PWC Doing Business in Vietnam, 2017

Image created by Freepik.com

EVBN The Hospitality market in Vietnam 38

III. Relevance and impact of the EVFTA
As the hospitality industry in Vietnam is flourishing and expecting to continue growing healthily in the
future, European suppliers also eye Vietnam as a potential market to penetrate. The Europe-Vietnam Free
Trade Agreement (EVFTA), concluded in 2015, is set to come into force in 2018. Under this agreement,
many trade regulations will be lifted to promote trade between the EU and Vietnam. HoReCa suppliers
will, of course, greatly benefit from this agreement.
European furniture and furnishing suppliers will enjoy the lifting of taxes, which will include, according
to the EVFTA’s schedule, the reduction and/or elimination of custom duties for imports from European
countries after number of years (depending on the product). To cite a few examples, wooden bedroom
furniture and mattress supports will be duty-free 3 years after the implementation of the EVFTA, while
wooden statuettes and other ornaments will be free of taxes only after 7 years. As such, European suppliers
will have better market access due to reduced costs and lower prices. This will also allow domestic
suppliers to source quality materials from the EU, such as wood veneer and laminates, to manufacture
quality products fit for high-end hotels and restaurants.

Years of liberalisation af-

HS Code Description Base rate (%)
Tableware and kitchenware, of
4419.00.00 25% 7
wood
Statuettes and other ornaments
4420.10.00 20% 7
made out of wood
6302.10.00 Bed linen, knitted or crocheted 12% 3
6302.40.00 Table linen, knitted or crocheted 12% 5
Wooden furniture of a kind used
9403.50.00 25% 3
in the bedroom
9404.10.00 Mattress supports 25% 3

Figure 24: Schedule of reduction and/or elimination of custom duties on

some furniture products under EVFTA
Source: WTO Centre Vietnam

HoReCa food suppliers will also enjoy tax lifts on many products. For example, duty taxes on wines and spirits
will be liberalised after 7 years, and after 10 years for beers. Other tax lifts include frozen pork meat after 7
years, dairy products after 5 years, poultry after 10 years, and prepared food after 7 years. Salmon, halibut,
trout and rock lobster will enjoy free duties upon entry into force of the EVFTA, while other seafood products
will have to wait 3 years. With these tax cuts in place, the demand for a wide range of quality products will
grow from high-end hotels and restaurants, signifying the right time for European SMEs to penetrate.

EVBN The Hospitality market in Vietnam 39

Summary
Vietnam’s hospitality and F&B industries is experiencing
a healthy growth. Between 2012 and 2016, 4-star and
5-star hotels have recorded a 13% and 19% growth
respectively in terms of the number of rooms. The
high-end hotel segment also achieved a growth of CAGR
13% in room revenue over the same 4-year period. The
high-end segment is expected to continue to grow in the
next few years, with many luxury projects in the pipeline.
Similar to the hospitality sector, the F&B market has also
been enjoying a 15% CAGR growth between 2012 and
2016, and will continue to grow at CAGR 13% until 2019.

Many factors support the growth of the hospitality

industry. The rising economy and increased disposable
income is considered as the key factor. Not only do
Vietnamese people have more financial freedom to travel
and eat out, but they are also becoming more health
conscious. For this reason, people are willing to spend
more on their health and wellness by eating at quality
and hygienic restaurants, and by staying at high-end
hotels and resorts. Moreover, the increase of inbound
tourists also provides a huge boost to the industry.

It should be noted that although the economy is rising

and people’s habits are changing, some of the
above-mentioned market trends may not happen as
quickly as expected. Vietnamese people will continue to
love and enjoy street-food, as well as home-cooked
meals, which can slow down the expansion of high-end
restaurants. Meanwhile, luxury hotels can expect to face
sizeable challenges from alternative accommodation
services that attract people who seek budget prices or a
local flair.

With the new regulation allowing 100% foreign-owned

enterprises to operate in the country, coupled with
numerous tax lifts permitted by the EVFTA, now is a
Im
rt

great time for European SMEs to enter the Vietnamese

so

ag
Re

ef
n

market. Interested investors can consider opening a

ro
sio

m
Fu

fu

restaurant, operating a hotel business, or supplying

sio
nr
es

current HoReCa players. Possibilities are limitless.

or
ts.
co
m
LIST OF TRADE FAIRS AND EXHIBITIONS
Name & Content Time Venue Organiser
Hanoi:
Annual
event in
March and
July
Danang:
Annual Vietbuild
event in National Exhibition Construction
Vietbuild International Exhibition April Construction International
in Hanoi, Danang, HCMC, and Can HCMC: Hanoi Exhibition
Tho Annual Organization Corp
(http://www.vietbuildafc.com.vn/en) event June &
Indoor & outdoor furniture, home August
décor, construction materials Can Tho:
Annual
event in
October

HCMC Department
Saigon Exhibition of Industry and
and Convention Trade
Vietnam International Furniture Annual
Center - SECC Handicraft and
& Home Accessories Fair (VIFA - event in
District 7, Ho Chi Wood Industry
EXPO) March
Minh City Association of HCMC
(http://vifafair.com/home)
(HAWA)
Indoor & outdoor furniture,
handicraft, home décor

Exporum
Saigon Exhibition
6F, Nara Bldg. A,
Annual and Convention
Teheran-ro 83-gil 32,
event in Center - SECC
CAFÉ SHOW VIETNAM Gangnam-gu
March District 7, Ho Chi
(http://www.cafeshow.com.vn/) 135878 Seoul, South
Minh City
Major coffee exhibition in Vietnam Korea
which aims at sharing knowledge
and ideas amongst members of the
coffee industry.

FOOD AND HOTEL VIETNAM

Singapore Exhibition
(http://foodnhotelvietnam.com/) Saigon Exhibition
Services Pte Ltd.
The 10th International Exhibition and Convention
Every 2 09-02 Pacific Tech
and Conference on food, Center - SECC
years in April Centre
beverages, hotels, bakery, District 7, Ho Chi
159303 Singapore,
restaurants, catering and Minh City
Singapore
equipment.

EVBN The Hospitality market in Vietnam 41

 Name & Content Time Venue Organiser

Saigon Exhibition
and Convention
Annual
Center - SECC
event in May
FOOD INGREDIENTS VIETNAM District 7, Ho Chi
(https://www.figlobal.com/vietnam) Minh City
Food & drink exhibition

Saigon Exhibition
and Convention
Annual
Center -
event in
VIETFOOD & BEVERAGE SECC
August
(http://hcm.foodexvietnam.com/en) District 7, Ho Chi
VietFood, Beverage and Professional Minh City
Packing Machines International Exhibition

Saigon Exhibition
Annual and Convention
VIETNAM FOODEXPO 2016 & Vietnam Trade
event in Center – SECC
VIETNAM FOODTECH 2016 Promotion Agency
November District 7, Ho Chi
(https://foodexpo.vn/en/index.php)
Minh City
International Food Exhibition
UBM plc
Saigon Exhibition Ludgate House 245
Every 2 and Convention Blackfriars Road
years in Center - SECC SE19UY London,
VIETBREW November District 7, Ho Chi United Kingdom of
(http://www.vietbrew.com/) Minh City Great Britain and
Beverages, brewing and spirits fair. Northern Ireland
AMB Exhibitions
Saigon Exhibition Sdn Bhd
Annual and Convention Suite 1701, 17th
event in Center - SECC Floor Plaza
VIETDRINK November District 7, Ho Chi Permata
Brewing trade fairs, food & beverage Minh City 50400 Kuala
trade shows, Lumpur, Malaysia

EVBN The Hospitality market in Vietnam 42

MAIN ONLINE AND PRINTED PUBLICATIONS

On Tourism and Accommodation

Grant Thorton’s BMI’s Reports on JLL’s Reports VNAT’s Annual

Reports on Vietnam Vietnam Tourism on Vietnam’s Report on Tourism
Hotel Upscale Accommodation
Lodging Industry Industry

On Food & Beverage

Agriculture and Agri- Decision Lab’s Reports on F&B

Food Canada

EVBN The Hospitality market in Vietnam 43

USEFUL CONTACTS
Ministries and Administrations:
Vietnam National Administration of Tourism
80 Quan Su, Hoan Kiem District, Hanoi, Vietnam
Phone: +84 243 942 3760

Ministry of Industry and Trade

54 Hai Ba Trung, Hoan Kiem District, Hanoi, Vietnam
Phone: +84 243 222 02210

Associations:

Vietnam Hotel Association

R205, A Building, 671 Hoang Hoa Tham, Ba Dinh District, Hanoi, Vietnam
Phone: +84 243 7186 334

EVBN The Hospitality market in Vietnam 44

REFERENCES
ONLINE & PRINTED PUBLICATIONS

Agriculture and Agri-Food Canada (2016), Foodservice Profile in Vietnam.

BMI (2018), Vietnam Tourism Report.
Burrage Richard (2016), Vietnam Consumer Market Trends 2016.
Decision Lab (2016), Out-of-Home Food & Drink Consumption Trends Vietnam.
EY (2016), Doing Business in Vietnam 2016.
Grant Thornton (2013,2014,2015,2016), Vietnam Hotel Upscale Lodging Industry.
Jones Lang-Lasalle (2017), Vietnam Spotlight on the Accommodation & Tourism Industry.
PWC (2017), Doing Business in Vietnam 2017.
SB Law (2016), Vietnam Company Incorporation for Providing Tourism Services and Hotel Service.
Vietnam National Administration of Tourism (2017), Vietnam Tourism Annual Report 2016.
Vietnam National Administration of Tourism, Number of Inbound Visitors to Vietnam,
http://vietnamtourism.gov.vn/english/ (retrieved January 10, 2018).

WEBSITE AND ELECTRONIC SOURCES

Doanh Nhan (2017), Philips Khuay Dong Thi Truong Den LED.
Golden Gate Trade & Services JSC., http://ggg.com.vn/vi (retrieved January 25, 2018).
Ha Thanh (2017), 4 Co Hoi Vang Cua Nganh Kinh Doanh Khach San Viet Nam.
Khong Loan (2016), Forbes Vietnam Issue 42: Cong Thuc Nghi Duong cua Fusion.
NDH (2011), Cac Khach San Viet Nam Ung Dung Cong Nghe.
Nguyen Do (2018), Thi Truong Du Lich VN Dang So Huu Mo Vang Vo Tan Mang Ten “Bar, Club”.
Nguyen Thanh Ha (2017), Opening a Restaurant in Vietnam Owned by the Foreign Investor.
Phuong Dong (2017), Nguoi Viet Chi Gan 13.000 Ty Dong An Qua Vat Moi Thang.
Saigon Times Daily (2011), Hotel Management Turns Overheated.
SonKim Land (2017), SonKim Land Shakes Hands with a Famous Food Brand “Pourcel Château”,
Deploys a Chain of Restaurants on Solid Real Estate Platform.
The Saigon Times (2018), French Restaurant Opens in HCMC.
Vietnam Net Business News (2013), Vietnamese Goods Seeking Way to Penetrate Restaurants, Hotels.
Vu Le (2017), TP HCM Sap Bung No Khach San Hang Sang.
Vietnam Net Business News (2012), Vietnamese Food Suppliers Eyeing Horeca Market.

EVBN The Hospitality market in Vietnam 45

 EVBN CONSORTIUM PARTNERS

European Chamber of Commerce in Vietnam

POLISH CHAMBER OF COMMERCE

VISIT WWW.EVBN.ORG TO ACCESS OUR ONLINE REPORTS

THIS REPORT IS PROVIDED BY

9Ath Floor, Nam A tower,

201-203, Cach Mang Thang Tam, Vietnam
T: +84(0) 28 38329820

This project is co-funded

by the European Union

The Landmark, 15th floor, 5B Ton Duc Thang St., District 1, Ho Chi Minh City, Vietnam This publication has been produced with the assistance of the European Union.
Tel. +84 (0)28 3823 9515 Fax +84 (0)28 3823 9514 The content of this publication are the sole responsibility of EVBN and can in no way be taken to
www.evbn.org reflect the views of the European Union