MA001144 Rev 001 Itemiser DX Comm Tech Manual

Itemiser® DX
Technical Manual
MA001144 Rev. 1
Copyright © 2010 Morpho Detection, Inc. All rights reserved. This document and the information contained
herein is the exclusively property of Morpho Detection, Inc., except as otherwise indicated. The docu-
ment may not be modified or altered in any way, and you may not use, copy, print, display, reproduce,
publish, license, post, transmit or distribute this document in whole or in part without the prior written
permission of Morpho Detection, Inc.
Document number: MA001144 May 2010
Disclaimer THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.

MORPHO DETECTION, INC. ASSUMES NO RESPONSIBILITY FOR INACCURACIES OR OMIS-
SIONS AND SPECIFICALLY DISCLAIMS ANY LIABILITIES, LOSSES, OR RISKS, PERSONAL OR
OTHERWISE, INCURRED AS A CONSEQUENCE, DIRECTLY OR INDIRECTLY, OF THE USE OR
APPLICATION OF ANY OF THE CONTENTS OF THIS DOCUMENT. FOR THE LATEST DOCUMEN-
TATION, CONTACT YOUR LOCAL SUPPLIER OR VISIT US ONLINE AT
WWW.MORPHODETECTION.COM.
This publication may contain examples of screen captures and reports used in daily operations. Exam-
ples may include fictitious data for instructional purposes only and should not be confused with your
specific device configuration. Any similarity to configuration data is entirely coincidental.
Statements herein are based on normal operating conditions and are not intended to create any
implied warranty of merchantability or fitness for a particular purpose. Morpho Detection reserves the
right to modify at any time without notice these statements, our services, products, and their warranty
and performance specifications.
Trademarks ITEMISER is a registered trademark and ITMS is a trademark of Morpho Detection, Inc.
All other trademarks are the property of their respective owners.
Software license The product contains a Microsoft Windows® XP Operating System. Your use of the Windows® XP
agreement Operating System is governed by the terms of the Microsoft End User Licensing Agreement that is
enclosed with the device.
Intended use Use this product only for the purpose it was designed for; refer to the data sheet and user documenta-
tion. For the latest product information, contact your local supplier. or visit us online at
www.morphodetection.com
FCC compliance This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
You are cautioned that any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
EMC directive The European Union directive on electromagnetic compatibility (2004/108/EC) requires non-European
manufacturers to designate an authorized representative in the Community.
Our European representative GE Ion Track LTD., Granary House, Station Road, Great Shelford,
Cambridge, CB2 5LT United Kingdom.
The European directive Waste Electrical and Electronic Equipment (WEEE) aims to minimize the
impact of electrical and electronic equipment waste on the environment and human health. For proper
treatment, recovery, and recycling, return the equipment marked with this symbol to your local supplier
upon the purchase of equivalent new equipment, or dispose of it in designated collection points. For
more information, visit www.recyclethis.com.
This product contains a battery that cannot be disposed of as unsorted municipal waste in the Euro-
pean Union. See the product documentation for specific battery information. The battery is marked
with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For
proper recycling return the battery to your supplier or to a designated collection point. For more infor-
mation visit www.recyclethis.com.
Regulatory
iii
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Supporting Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Safety Terms and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Warnings and Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Rear Panel Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Chapter 1. Menu Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Menu Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Options - dryer switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Calibrate Temperatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Calibrate Flows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Itemiser® DX Networking Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting Up the Itemiser® DX Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Testing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2. Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 3. Component replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Tools and Equipment Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing and replacing top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Hard Drive Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Regenerative Dryer Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Detector Head Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Detector Pump Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 4. Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Morpho Detection Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
iv Itemiser® DX
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v
Preface
This is the Itemiser® DX Technical Manual for model number P0007018-014. This document is a cross-
functional guide and reference that supports the field service representative in repairing and troubleshooting
the Itemiser® DX device.
Note: Supplemental documents, including technical bulletins and release notes, are not included in this manual.
This manual assumes:

• The reader has knowledge of Operator through Administrator user level functions taught in the
Itemiser® DX courses
• Has performed routine scheduled maintenance procedures on the device.
• Is technically inclined to perform high level replacement of internal components in compliance with
ESD safety precautions.
• Has knowledge and experience in reading and understanding pneumatic and wiring diagrams.
• Has knowledge and experience with a digital volt meter (DVM).
Supporting Documents
Upon completion of any service activity to Itemiser® DX devices, please confirm that all supporting
documentation has been completed such as a return acceptance test or service quality report.
Conventions Used in This Document

The following conventions are used in this document:
Bold Menu items and buttons
Italic Emphasis of an instruction or point; special terms
File names, path names, windows, panes, tabs, fields, variables, and other graphical user interface
(GUI) elements
Titles of books and various documents.
Blue italic (Electronic version) Hyperlinks to cross-references, related topics, and universal resource locator
(URL) addresses
Monospace Text that displays on the computer screen
Programming or coding sequences
© 2010 Morpho Detection, Inc. All rights reserved. This document and the information contained herein is the exclusively property of Morpho Detection, Inc., except as otherwise
indicated. The document may not be modified or altered in any way, and you may not use, copy, print, display, reproduce, publish, license, post, transmit or distribute this document in
whole or in part without the prior written permission of Morpho Detection, Inc.
vi Itemiser® DX
Technical Manual
Safety Terms and Symbols

CAUTION: User should use care to avoid possible damage to equipment. This graphic is accompanied by
additional text information indicating the details of the caution.
High Voltage Warning: User should use appropriate electrical safety precautions.
Hot Surface Warning: User should use care when working near or on the labeled item.
Radiation Warning: Indicates the presence of a radioactive source.
Warnings and Cautions

WARNING: User should use care when working near or on hot surfaces.
WARNING: User should use appropriate electrical safety precautions.
WARNING: The power cord must be disconnected from the device before servicing.
The Itemiser® detector contains a radioactive nickel 63 source of 10 millicuries (370 MBQ) strength. The
source is fully enclosed in the detector of the device that stops all primary radiation. The detector has
been designed in compliance with the United States Nuclear Regulatory commission (USNRC)
guidelines for safety. If a problem is suspected with the detector, DO NOT open the detector—call
Morpho Detection’s Technical Service Department. Then, if necessary, return the device to Morpho
Detection for service. Note that in some countries, notification of receipt and registration of the source
may be required by the national government body responsible for control of radioactive sources.
Note: An annual radiation wipe test is not required on this device in the United States. In other countries,
annual wipe testing may be required. Consult your local radiation governing body for requirements.
The detector must be disposed of properly in accordance with local, state, and Federal (or National)
regulations. Please contact your local hazardous waste disposal facility or Morpho Detection for proper
disposal methods.
CAUTION: Do not position the device so that it is difficult to operate the disconnecting device.
vii
CAUTION: If the equipment is used in a manner not specified by the manufacturer, the protection provided by
the equipment may be impaired.
CAUTION: Dispose of batteries within this product according to local regulations.
Rear Panel Symbols

System off
System on
Network
Alternating Current (AC)
Direct Current (DC)
Fuse
USB
viii Itemiser® DX
Technical Manual
Revision History
Table 1. Revision history
Date Revision Changes Since Last Revision
May 2010 1 Initial release based on software version 8.86
Chapter 1 Menu Functions
This chapter provides a higher level description of the Administrator menu

functions. The following sections are included:
Menu Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Options - dryer switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Calibrate Temperatures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Calibrate Flows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Itemiser® DX Networking Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Setting Up the Itemiser® DX Network Connections. . . . . . . . . . . . . .6
Testing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
2 Itemiser® DX
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Menu Functions
Note: The Itemiser® DX keyboard is required to perform some of the functions described in this chapter.
This chapter discusses Administrator user Menu functions at a higher level with more detail than what was
covered in the user manual. Refer to the Itemiser® DX User Manual for information of all other menu functions.
1. Log on to the ITMS software as an Administrator user.
2. Click Menu. The Menu screen is displayed, which provides the Administrator with access to the
Menu buttons.
Figure 1. Menu screen
Options - dryer switching

The regenerative dryer switching time is set for 2 hours by default in the options screen and is not accessible to
the Administrator user. While one dryer is in use, the other is burning off moisture that has accummulated in
the molecular sieve. You can select the Switch in 1 hour button to purge the dryer and switch. The one hour
wait time is needed to avoid having a hot moist dryer being used and allows for appropriate cooling time to the
dryer. Or select Menu/Status and press Switch Now to immediately switch the dryers. This is for
troubleshooting purposes only to see which side of the dryer is causing the problem, normal operation should
rely on the default 2 hour switching. Figure 21, Dryer warning on page 22 and Figure 12, Detector flow (flow
out) warning on page 13.
Chapter 1 3
Menu Functions
Figure 2. Options and status
Users
The Administrator has the ability to add and modify users at their level and below. But only has the ability to
delete users below Administrator.
1. Restoring the default users can be done by selecting Menu/Advanced Menu/Restore Default Users.
2. Press Yes to confirm or No to cancel.
3. The default user levels and passwords are now restored.
Note: All users that were added to the system will be deleted.
Advanced Menu
Advanced menu functions were briefly discussed in the user manual. This section discusses certain advanced
menu functions in more detail to support the field in troubleshooting and repairing the system.
Note: A keyboard may be needed for some of the Advanced Menu functions.
4 Itemiser® DX
Technical Manual
Figure 3. Advanced menu screen
Calibrate Temperatures
While troubleshooting a consistent stabilizing temperature warning this advanced menu function may need to
be executed after setting the desorber or detector temperatures according to the test procedure MP022788 or
when an internal hardware component is replaced. Otherwise, this function should not need to be executed. If
calibrating temperatures is done without a full understanding of the settings, you can render the system
inoperable.
1. Press Menu/Advanced Menu/Calibrate Temperatures.
2. A dialog box appears with the desorber and detector offset numbers. Verify the offsets are not greater
than 10 or less than -10. Press Yes to confirm and set the values or No to cancel.
Chapter 1 5
Menu Functions
Figure 4. Confirm calibrate temperature settings
3. Upon pressing Yes, a dialog box should appear stating that the temperatures have been calibrated and
the system will be available in 3 minutes. Press OK.
Figure 5. Temperatures calibrated
Calibrate Flows
While troubleshooting a sample or detector flow warning this advanced menu function may need to be
executed after setting the flows according to the test procedure MP022788 or when an internal hardware
component is replaced. Otherwise, this function should not need to be executed. If calibrating flows is done
without a full understanding of the settings, you can render the system inoperable.
1. Press Menu/Advanced Menu/Calibrate Flows.
2. A dialog box appears with Would you like to calibrate the flow? message. Press Yes to continue or No
to cancel.
Figure 6. Calibrate flow?
3. Upon pressing Yes, the system takes measurements of the on and off values for both the detector and
sample flows.
6 Itemiser® DX
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Figure 7. Measuring...
4. A Calibration saved message should appear with the On and Off sample and detector values. Press
OK. Refer to the test procedure MP022788 for the appropriate On and Off values.
Figure 8. Calibration saved
Itemiser® DX Networking Procedure
Setting Up the Itemiser DX Network Connections ®
1. Connect the Itemiser® DX to any 10/100 Ethernet network.

2. On connection to the network the device will attempt to obtain an Internet protocol (IP) address.
Confirm that the connection is made.
3. To check the connection, select Menu/Advanced Menu/Show Network Name and IP.
Figure 9. Host name and IP dialog box
4. Ensure that the:

• Host name reads: ITDX.
Chapter 1 7
Menu Functions
• IP address displays a valid address on the network.

Note: If the IP address is 127.0.0.1, there is something wrong with the network connection or the DHCP server
is not available.
Testing the Network Connection

1. On the Itemiser® DX, select Menu/Advanced Menu/Explorer.
2. Navigate to a remote directory. Select the address text at the top of the screen and type: \\server\path
(where server is the server or workstation name and path is the name of the shared folder).
3. You may need to enter a User Name and Password for your network domain.
Note: Contact your local administrator for user name and password.
8 Itemiser® DX
Technical Manual
Chapter 2 Troubleshooting Flowcharts
This chapter provides the following troubleshooting flowcharts for the Itemiser®
DX:
Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
System won’t calibrate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Stabilizing temperature warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Detector flow (flow out) warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Detector flow pneumatics diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Detector flow warning section 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Sample flow (flow in) warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Sample flow warning diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
No sync pulse warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Battery operation warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Low battery warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
No desorber warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Dryer warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Flatline plasmagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Trap not recognized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Consistent nitro alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Printer does not operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Failure to boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Display will not power on or it flickers . . . . . . . . . . . . . . . . . . . . . . . . . .28
Touchscreen is on but not responding . . . . . . . . . . . . . . . . . . . . . . . . . . .29
System will not power on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Excessive cleardown cycles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
10 Itemiser® DX
Technical Manual
Troubleshooting Flowcharts
The flowcharts in this chapter assume that all routine maintenance procedures have been performed. Anywhere you see a
functional or voltage test referenced, refer to the Itemiser® DX System Test/Quality Report, Procedure Numbers MP022788
or MP082058 for procedures on how to conduct those tests.
Certain sections of system test/quality report may not be needed for troubleshooting and repairing the equipment. Only
perform tests that are referenced within the flow charts and/or the removal and replacement chapter..
© 2010 Morpho Detection, Inc. All rights reserved. This document and the information contained herein is the exclusively property of Morpho Detection, Inc., except as otherwise indicated. The document
may not be modified or altered in any way, and you may not use, copy, print, display, reproduce, publish, license, post, transmit or distribute this document in whole or in part without the prior written
Chapter 2 11
Figure 10.System won’t calibrate
12 Itemiser® DX
Technical Manual
Figure 11.Stabilizing temperature warning
Chapter 2 13
Figure 12.Detector flow (flow out) warning
14 Itemiser® DX
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Figure 13.Detector flow pneumatics diagram
Chapter 2 15
Figure 14.Detector flow warning section 2
16 Itemiser® DX
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Figure 15.Sample flow (flow in) warning
Chapter 2 17
Figure 16.Sample flow warning diagram
18 Itemiser® DX
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Figure 17.No sync pulse warning
Chapter 2 19
Figure 18.Battery operation warning
20 Itemiser® DX
Technical Manual
Figure 19.Low battery warning
Chapter 2 21
Figure 20.No desorber warning
22 Itemiser® DX
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Figure 21.Dryer warning
Chapter 2 23
Figure 22.Flatline plasmagram
24 Itemiser® DX
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Figure 23.Trap not recognized
Chapter 2 25
Figure 24.Consistent nitro alarms
26 Itemiser® DX
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Figure 25.Printer does not operate
Chapter 2 27
Figure 26.Failure to boot
28 Itemiser® DX
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Figure 27.Display will not power on or it flickers
Chapter 2 29
Figure 28.Touchscreen is on but not responding
30 Itemiser® DX
Technical Manual
Figure 29.System will not power on
Chapter 2 31
Figure 30.Excessive cleardown cycles
32 Itemiser® DX
Technical Manual
Chapter 3 Component replacement
This chapter provides the tools needed to remove and replace field replaceable
units (FRUs).
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Tools and Equipment Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Removing and replacing top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Hard Drive Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Regenerative Dryer Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Detector Head Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Detector Pump Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
34 Itemiser® DX
Technical Manual
Safety
CAUTION: Follow all standard procedures for controlling electrostatic discharge (ESD). Most importantly,
wear a grounded wrist strap when handling any boards or electronic components.
Observe the following precautions whenever you open the cover or front bezel of the Itemiser® DX for service.
WARNING: User should use appropriate electrical safety precautions.
The Itemiser® DX is a 100/240 VAC device. Remove all electrical power from the device during servicing
whenever possible.
• Pull out the power plug from the rear of the chassis before opening and removing the cover or front
bezel
• Unplug P15 whenever working within the system. The internal battery puts voltage on the power
board at all times when plugged in.
Note: Some procedures require access to the interior while the system is powered up. Use extreme care at these times.
DO NOT TOUCH live electrical components or circuits.
CAUTION: ESD-approved protective measures required.
The Itemiser® DX contains electrostatic-discharge (ESD) sensitive components. Use standard ESD
preventative procedures and related protective equipment whenever servicing the system’s interior
components. Do not operate, ship, or store the Itemiser® DX near strong electrostatic or electromagnetic fields.
WARNING: User should use care when working near or on the labeled item.
The vapor desorption unit (desorber) is accessible from the front of the system. It contains heater elements that
exceed 200oC (392oF) in use. Use caution as directed when operating or maintaining this device.
NEVER insert any foreign object into the desorber when in use other than a sample or a calibration trap.
Perform maintenance on the desorber only when it has been taken off the system and all power has been
removed from it.
Chapter 3 35
Component replacement
Tools and Equipment Needed

The following tools and equipment may be needed to aid in component removal and replacement:
Table 1. Tools and Equipment
Morpho
Detection part
number (if
Quantity available) Description
1 #1 Phillips head screwdriver
1 #2 Phillips head screwdriver
1 Needle-nose pliers
1 Small slotted screwdriver
1 5/16” Nut driver or wrench (for flow in and flow out locknuts)
1 Wire cutters
1 Thermocouple meter
1 Digital Volt Meter - DMM ≥ 1 KVDC rating (Fluke 27 or equivalent)
1 Flashlight
1 Electrostatic discharge (ESD) wrist strap and mat
1 Package MP075000 Clean white cotton gloves
1 Package MP075037 Wipes, individually wrapped, presaturated, IPA (50 ct.)
1 PA005224 USB Keyboard
1 MP030010 SILITE silicon RTV sealant
System Generated Files
Configuration printout from the machine (Menu/Print/Print Config)
USB drive with a backup of the system bin files
Removing and replacing top cover

1. Log off and shutdown the device.
2. Turn the device power switch OFF.
3. Unplug the device AC power cord.
4. Remove the two screws on the rear panel in the top left and right corners.
36 Itemiser® DX
Technical Manual
Figure 31.Rear panel screws
X X
5. Remove the eight screws on the bottom of the device and then remove the two handle screws.
Figure 32.Bottom of device cover
6. Open the desorber and printer doors and raise the touch screen 90 degrees to allow easy removal of the
top cover.
7. Remove the top cover by lifting the cover and pulling it forward.
Note: Store screws in a safe location for later use.
8. Unplug the P15 connector (15V from the battery) before removing any components.
Chapter 3 37
Figure 33.P15 connector
CAUTION: The P15 connector must be disconnected to remove the back-up battery power.
CAUTION: Follow all standard procedures for controlling ESD. Most importantly, wear a grounded wrist strap
when handling any boards or electronic components.
9. Reverse the above steps to reassemble the cover.
Hard Drive Replacement

The process for determining whether a hard drive needs to be replaced should have been diagnosed along with
a Morpho Detection Technical Service Engineer so that all necessary steps to try and save the ITMS software
files is attempted before ordering and shipping a hard drive to the field. Depending on the status of the hard
drive will determine how many of the procedures will need to be followed from the MP022788, Itemiser® DX
System Test Procedure.
1. If possible, obtain a printout of your configuration data: Menu/Print/Print Data & Config.
2. Back up selected system bin files to USB drive for later reinstallation on your new hard drive by doing
the following:
a. Plug in a USB drive into the rear panel of the device.
b. Menu/Advanced Menu/Explorer. You should be at the itmswin folder.
c. Navigate back one directory using the up arrowed folder icon.
d. Highlight the itmswin folder.
e. Press Edit and Copy.
f. Navigate back one directory using the up arrowed folder icon. You should be at My Computer.
g. Select the USB drive to open.
h. Press Edit and Paste to the USB drive.
38 Itemiser® DX
Technical Manual
i. Press Menu and Safely Remove USB Hardware.

j. Log off and shutdown the device.
Make sure you order a Itemiser® DX specific hard drive that contains the Itemiser® DX ITMS software version.
3. Remove the cover. See Removing and replacing top cover on page 35.
Note: In some cases, the system serial number is displayed on the top cover assembly. If you are servicing
multiple devices, do not mix up covers.
4. Carefully unplug the ribbon cable from the back of the hard drive.
Figure 34.Ribbon cable and key
Ribbon Cable Key
5. While holding the hard drive to the mounting bracket, unscrew the four screws using a Phillips head
screwdriver. Save the screws for the new hard drive.
Figure 35. Four screws
6. Pull the hard drive out and install the new hard drive using the saved screws.
7. Plug in the ribbon cable according to the key.
8. Reinstall the system cover. See Removing and replacing top cover on page 35.
Chapter 3 39
9. Power the system ON.

10. Log on as an Administrator user.
11. Press Enter or click OK to dismiss all the messages/warnings.
Note: Let the system warm up for 30 minutes prior to calibrating flows and temperatures.
12. Perform the following advanced menu procedures:

• Calibrate Flows
• Calibrate Temperatures
• Calibrate Touchscreen
• Set the Date and Time
• Install Serial Number (Ctrl+S)
• Enter in the password. You may need to contact technical service for the password. See
Technical Support on page 44.
• Enter the serial number located on the cover or from a configuration printout
• Calibrate and Verify system
• Set Default Calibration Factors
13. Enter any non-standard configuration data such as users and/or substance data.
Regenerative Dryer Replacement

The regenerative dryer assembly is located under the top cover and behind the detector head assembly.
1. Unlock the white tabs on either side of the transducer board and disconnect tubing at the elbow fitting
on the side of the transducer board.
a. This allows you to lift the transducer board up to access the connectors.
Figure 36.Unlock white tabs
2. Disconnect the J4 and J5 connectors from the transducer board and J17 from the harness. Refer to the
EP050052 wiring diagram for connector locations.
40 Itemiser® DX
Technical Manual
3. Unscrew the two screws on top of the dryer bracket holding the sample pump solenoid assembly. Set
the sample pump solenoid assembly to the side.
Figure 37.Sample pump solenoid assembly
4. Using a phillips screwdriver, unscrew the four (4) captive screws at the base of the dryer.
Figure 38.Unscrew 4 captive screws
5. Release PTFE tubing at the t-fittings.
Chapter 3 41
Figure 39.Release tubing
6. Remove the dryer and install the replacement part by reversing steps.
7. Perform a flow check and calibration.
Detector Head Replacement

Due to NRC regulations, the Itemiser® DX detector head must be replaced in the field ONLY by a qualified
Morpho DetectionTechnical Service Engineer. The process for determining whether a detector head needs to
be replaced should have been diagnosed along with a Morpho Detection Technical Service Engineer and
escalated to a Morpho Detection Product Support Engineer to obtain all necessary approvals prior to ordering
and shipping a detector head to the field.
WARNING: Only Morpho Detection Field Service Engineers are authorized to replace the detector head
assembly. The acquisition, transportation, receipt, security, control and installation of a
replacement detector head, and the return of the replaced detector head to Morpho Detection,
are strictly controlled processes. Failure to fully comply with these processes can result in
non-compliance with NRC or Agreement State regulations with the potential for personal and/
or environmental impact. In the event of, or assumption of, a lost, stolen, tampered with, or
damaged detector head, notify Morpho Detection Product Support Engineering immediately.
Detector Pump Replacement

The detector pump is located between the detector and the dryer assemblies and mounted to the bottom of the
chassis.
1. Remove the two slotted screws from both sides of the detector pump.
42 Itemiser® DX
Technical Manual
Figure 40.Remove two screws
2. Remove the tubing from the detector pump.
Figure 41.Remove the tubing
3. Disconnect J2 from the transducer board.

4. Install a new detector pump by reversing the steps.
5. Set and verify the detector and sample flows using a meter per MP022788 and then check the Detector
Flow (Flow Out) and Sample Flow (Flow In) Current value against the Detector Flow (Flow Out) and
Sample Flow (Flow In) On Cal values on the status screen. If it's greater than 10% then recalibrate the
flows.
Chapter 4 Service and Support
This chapter provides information about Morpho Detection’s contact information

for technical and customer service and includes the following sections:
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Morpho Detection Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
44 Itemiser® DX
Technical Manual
Technical Support
Morpho Detection has a Technical Support Department to meet the varied service needs of its customers. To
contact Morpho Detection’s Technical Support use one of the following:
• In the US call 877-877-1008 24 hours a day/7 days a week or e-mail [email protected]
• In the UK call +44 (0) 1223 728888 from 9:00 a.m. to 5:00 p.m. (GST) or e-mail
[email protected] or [email protected]
• In Australia call +61 2 9424 3500 from 9:00 a.m. to 5:00 p.m. (AEST) or e-mail
[email protected]
Customer Service
A Customer Service Representative is available to:
• Place an order
• Track a shipment
• Determine availability
• Report a problem/help resolve an issue
• Contact the proper personnel
• Supply Material Safety Data Sheets (MSDS’s)
To contact Morpho Detection’s Customer Service, contact one of the following:
• In the US call 866-517-5580 from 8:30 a.m. to 5:00 p.m. (EST)
• In the UK call +44 (0) 1223 728888 from 9:00 a.m. to 5:00 p.m. (GST)
• In Australia call +61 2 9424 3500 from 9:00 a.m. to 5:00 p.m. (AEST)
Morpho Detection Offices

205 Lowell Street Granary House, Station Road
Wilmington, MA 01887 USA Great Shelford, Cambridge
TEL: 800-433-5346 CB2 5LT United Kingdom
FAX: 866-249-9105 TEL: +44 (0) 1223 728888
FAX: +44 (0) 1223 728889
11190 Sunrise Valley Drive c/o Sagem Australasia P/L

Suite 140 Unit 1, 7 - 9 Orion Rd.
Reston, VA 20191 USA Lane Cove
TEL: 202-637-4000 N.S.W. 2066
FAX: 202-637-4232 Australia
TEL: +61 2 9424 3500
FAX: +61 2 9424 3540
45
A Replacement
detector head...................................................................................... 41
Advanced menu........................................................................................ 3 hard drive........................................................................................... 37
regenerative dryer.............................................................................. 39
C
S
Calibrate
flows ..................................................................................................... 5 Safety...................................................................................................... 34
temperatures ........................................................................................ 4 rear panel symbols............................................................................. vii
conventions terms and symbols............................................................................... vi
typographical ....................................................................................... v warnings and cautions ........................................................................ vi
Customer service .................................................................................... 44 Sample flow warning diagram ............................................................... 17
Service
customer............................................................................................. 44
D
Service and support ................................................................................ 43
Detector flow warning diagram.............................................................. 14 Support
technical............................................................................................. 44
E
T
ESD caution............................................................................................ 34
Technical Support .................................................................................. 44
Tools and equipment .............................................................................. 35
M
Troubleshooting
Menu......................................................................................................... 2 battery operation................................................................................ 19
Morpho Detection calibration.......................................................................................... 11
offices ................................................................................................. 44 consistent nitro alarms....................................................................... 25
detector flow ................................................................................ 13, 15
dryer................................................................................................... 22
N flatline plasmagram ........................................................................... 23
flowcharts........................................................................................... 10
Networking............................................................................................... 6
low battery ......................................................................................... 20
no desorber ........................................................................................ 21
O no sync pulse...................................................................................... 18
printer ................................................................................................ 26
Options sample flow ........................................................................................ 16
dryer switching .................................................................................... 2 stabilizing temps ................................................................................ 12
trap not recognized ............................................................................ 24
R
Remove and replace
top cover ............................................................................................ 35
46 Itemiser® DX
Technical Manual

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What is the intended use of the device?

What is the intended use of the device?

What are some of the technical specifications discussed in the manual?

What are some of the technical specifications discussed in the manual?

Itemiser® DX

Disclaimer THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.

Chapter 1. Menu Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 2. Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3. Component replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 4. Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

This manual assumes:

Conventions Used in This Document

Bold Menu items and buttons

Italic Emphasis of an instruction or point; special terms

Titles of books and various documents.

Monospace Text that displays on the computer screen

Programming or coding sequences

Safety Terms and Symbols

Radiation Warning: Indicates the presence of a radioactive source.

Warnings and Cautions

WARNING: User should use appropriate electrical safety precautions.

CAUTION: Dispose of batteries within this product according to local regulations.

Rear Panel Symbols

Alternating Current (AC)

Direct Current (DC)

Date Revision Changes Since Last Revision

May 2010 1 Initial release based on software version 8.86

This chapter provides a higher level description of the Administrator menu

Figure 1. Menu screen

Options - dryer switching

Figure 2. Options and status

Figure 3. Advanced menu screen

Figure 4. Confirm calibrate temperature settings

Figure 5. Temperatures calibrated

Figure 6. Calibrate flow?

Figure 8. Calibration saved

Itemiser® DX Networking Procedure

Setting Up the Itemiser DX Network Connections ®

1. Connect the Itemiser® DX to any 10/100 Ethernet network.

Figure 9. Host name and IP dialog box

4. Ensure that the:

• IP address displays a valid address on the network.

Testing the Network Connection

Figure 10.System won’t calibrate

Figure 11.Stabilizing temperature warning

Figure 12.Detector flow (flow out) warning

Figure 13.Detector flow pneumatics diagram

Figure 14.Detector flow warning section 2

Figure 15.Sample flow (flow in) warning

Figure 16.Sample flow warning diagram

Figure 17.No sync pulse warning

Figure 18.Battery operation warning

Figure 19.Low battery warning

Figure 20.No desorber warning

Figure 21.Dryer warning

Figure 22.Flatline plasmagram

Figure 23.Trap not recognized

Figure 24.Consistent nitro alarms

Figure 25.Printer does not operate

Figure 26.Failure to boot