Hawkeye Esignal User Guide 5
Hawkeye Esignal User Guide 5
Hawkeye Esignal User Guide 5
Indicator Guide
A powerful set of proprietary trading tools utilizing:
www.HawkeyeTraders.com
Hawkeye eSignal User Guide 2
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Trading is considered a high-risk speculative strategy. Only risk capital should be used and the rigid observation of a system for loss control
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Contents
Introduction ............................................................................................................................................ 6
Using Chart Studies ................................................................................................................................. 7
Inserting Hawkeye Studies into a Chart .............................................................................................. 7
Modifying Hawkeye Study Properties ................................................................................................ 9
Removing Hawkeye Studies from a Chart......................................................................................... 10
Data Windows ................................................................................................................................... 11
Pages ................................................................................................................................................. 13
Opening a Page ................................................................................................................................. 13
Closing a Page ................................................................................................................................... 14
Making a Copy of a Page ................................................................................................................... 15
Alerts ................................................................................................................................................. 17
Using Watch List Studies ....................................................................................................................... 18
Inserting Hawkeye Studies to a Watch List ....................................................................................... 18
Modifying Hawkeye Study Properties in a Watch List ...................................................................... 20
Removing Hawkeye Studies from a Watch List ................................................................................ 21
Alerts ................................................................................................................................................. 22
Chart Studies ......................................................................................................................................... 23
Hawkeye Adds................................................................................................................................... 23
Hawkeye Fatboy................................................................................................................................ 25
Hawkeye Fatman .............................................................................................................................. 28
Hawkeye Gearbox FX ........................................................................................................................ 30
Hawkeye Gearbox NDX ..................................................................................................................... 33
Hawkeye Gearchanger FX ................................................................................................................. 36
Hawkeye Gearchanger NDX .............................................................................................................. 38
Hawkeye Grabba Auto/Long/Short .................................................................................................. 40
Hawkeye Heat Map ........................................................................................................................... 43
Hawkeye KISS .................................................................................................................................... 45
Hawkeye Levels ATR/ATRup/ATRdn ................................................................................................. 47
Hawkeye Pivots ................................................................................................................................. 50
Hawkeye Roadkill .............................................................................................................................. 52
Hawkeye Trend+Stops ...................................................................................................................... 55
Hawkeye Volume .............................................................................................................................. 58
Hawkeye Volume PB ......................................................................................................................... 60
Introduction
Welcome to the Hawkeye family, and thank you for investing in Hawkeye, the world’s only trading
software based on Volume Price Analysis.
The Hawkeye software works in all markets, and in all timeframes allowing you to trade in
commodities, indices, stocks, bonds and currencies with equal ease. In addition, Hawkeye provides
you with two unique studies, the Gearbox and the Gearchanger, which reveal each day the optimal
tick charts to trade, giving you the edge you need to trade in harmony with market momentum. So
whether you are an intra-day trader, or a longer term swing or trend trader, the Hawkeye software
has it all.
Trading success of course is based on many things, but one of the guiding principles I believe, is to
keep things simple, and this applies both to your trading strategies, and also to your all important
trading plan.
Having a simple trading plan, which you follow in each and every trade, is one of the cornerstones of
success, and in Hawkeye we are fortunate in having a suite of studies which tell us when to get in,
help us to stay in, and then get out, with a profit (or a small loss). We have all come across the
phrase, ‘the trend is your friend’ but this is indeed one of the truisms of trading success. Most
traders struggle to master this difficult skill, since our emotions are telling us to exit as soon as we
have a small profit in any position. With Hawkeye however, this skill is mastered easily, as we simply
follow our simple exit rules, guided by the most powerful studies available, such as Trend and Stops,
which paints our trend for us, and all of course underpinned by the unique Hawkeye algorithms
which forecast the market’s intent based on Volume Price Anlaysis.
As traders, we are bombarded from all sides with news, analysis and comment from all sides and
from an increasingly diverse number of channels. So at times this can be hard to achieve, but
achieve it we must. Trade only what we see on our chart, and not what the weight of market opinion
or the latest expert analysis is advising. They are generally wrong, and have no value, other than to
feed the voracious appetite that is the media, in all its forms.
With Hawkeye, you have a unique and powerful suite of tools, which undertake 300 calculations on
each and every price bar. These calculations are not influenced by human opinion, political ambition,
or natural disaster. Hawkeye simply analyzes the price and volume relationship using a combination
of standard deviation and price pattern recognition, which is then coupled with the volume price
algorithms to deliver the most powerful trading software in world.
It may be a clichéd saying, but our success is your success, something I truly believe, and if I can help
in any way whatsoever, you only have to ask. Over the years I have built many friendships with
traders from around the world, something I would like to continue as Hawkeye reaches an ever
larger audience.
So please do keep in touch - I love to hear from customers around the world, and I or a member of
the Hawkeye team will always get back to you.
Click on the ‘Formulas’ tab. Scroll down to find the Hawkeye folder and double click to open the full
study list.
Choose a Hawkeye study and click Apply. To select more than one study at a time use the Ctrl key
and click for non-adjacent studies, or the Shift key and click for a run of adjacent studies.
Click Close.
Note: the studies shown are an example only and do not represent what you may actually own.
Select the required Hawkeye study from the panel on the left hand side. In the example below the
study available is Hawkeye HeatMap. You can now modify that study’s properties. These properties
are described in more detail in the section Chart Studies.
Select the Hawkeye Study you wish to remove by clicking on the name. Or click ‘Remove All Studies’
to remove all studies.
Data Windows
The Data Window shows standard OHLCV information for each bar on the chart. In addition it shows
information about studies that are applied to the chart. Not all Hawkeye studies display information
in this box. We describe those that do in the individual study information.
To open the Data Window right click the chart and click ‘Data Window’.
To turn off the Data Window right click the window in the chart and click ‘Hide’. You can also toggle
off the data window by right clicking on the chart and clicking ‘Data Window’ again.
Pages
Hawkeye supplies a number of preconfigured Pages to help you get started. Note that you will not
necessarily have all the Pages shown in this document. Different Pages are distributed with different
Hawkeye modules and packages. We recommend that you make copies of each Hawkeye Page
before making any changes so that you don’t overwrite the originals.
Opening a Page
Click the eS button in the top left corner of eSignal and click ‘Open File’.
Select the Hawkeye Page from the list and click ‘Open’.
Pages that are currently open are shown along the bottom of your eSignal screen.
Closing a Page
Right click on the Page name at the bottom of the eSignal screen and select ‘Close Page’.
You can also close the current Page you are in by clicking the eS button and selecting ‘Close Page’.
To make a copy of a Page, right click on the Page name at the bottom of the eSignal screen and
select ‘Save Page As…’.
Enter the new Page name in the ‘File name’ box and click ‘Save’.
You can also make a copy of the current Page by clicking the eS button and selecting ‘Save Page
As…’. Then rename the file as in the example above.
Alerts
Most Hawkeye studies provide alerts when something significant happens e.g. if the Trend turns
green or red. Details of the alerts for each Study are discussed in the individual Study sections below.
Each Study has a set of properties for configuring alerts. These will be specific to each Study but
generally look like this:
When you receive a pop-up alert the green ‘Alert bell’ icon will appear at the bottom right of your
eSignal screen (note that if there are no alerts the ‘Alert bell’ icon will not be visible).
To read a summary of each alert, click on the ‘Alert bell’ icon. To scroll through the alerts use the left
and right arrow buttons.
Right click on the ‘Alert bell’ and select ‘Alerts Log…’ to view the Alerts Log.
Scroll down to find the available Hawkeye Watch List studies. All Hawkeye Watch List study names
begin ‘Hawkeye WL’.
Choose a Hawkeye study by clicking on the check box and click Apply. To select more than one study
at a time use the Ctrl key and click for non-adjacent studies, or the Shift key and click for a run of
adjacent studies.
Click ‘Close’.
Note: the studies shown are an example only and do not represent what you may actually own.
You can now edit that Study’s properties. These properties are described in more detail in the
section Watch List Studies. If you have more than one Hawkeye Watch List Study you can edit that
Study’s properties without closing the Edit Columns box by clicking the name of the other Study.
Note that Watch List Studies differ from Chart Studies in that the Interval must be set within the
Study Properties.
Select ‘Remove Hawkeye Study Name’ and the study will be removed. In the example above the
study to be deleted is Hawkeye WL Radar.
Alerts
Alerts for Watch List Studies work in the same way as for Chart Studies. For further details please
read Alerts in the Using Chart Studies section.
Chart Studies
Hawkeye Adds
Hawkeye Adds is a Study that requires you to click on a specific bar on the chart to indicate where
you have entered a position. When you click on the bar it will display numbers that correspond to
the number of contracts/shares you should add.
In the example chart below, clicking on a bar causes Adds to draw the yellow ‘1’, ‘2’ and ‘3’. The
selected bar will always display a ‘1’. Further entries will be shown according to the Hawkeye Rules.
It will not necessarily show other entries if these are not triggered by the rules.
Adds is used in conjunction with Hawkeye Trend+Stops, and the Trend Speed must match the Trend
Speed in the Trend+Stops study.
To activate the Study hold down the Shift key and left click on a bar.
Properties
The ‘Trend Speed’ input can be set to: Normal, Conservative, Aggressive. This setting must match
the Trend Speed input in Hawkeye Trend+Stops.
The ‘Text Colour’ input can be used to change the text color of the Adds display on the chart.
The ‘Font Size’ input can be used to change the text size of the Adds display on the charts.
Alerts
There are no alerts for this Study.
Hawkeye Fatboy
Hawkeye Fatboy displays correlation between multiple symbols. Fatboy only works on Stocks,
Futures or Commodities.
Properties
Symbol 1, 2, 3, 4, 5, 6 are the symbols that will be displayed on the chart. These must be valid
symbol names.
The ‘Style’ section enables you to change the line properties to suit your own preferences.
‘Show Reference Lines’ turns on and off the five horizontal reference lines.
Alerts
Alerts are issued when a particular symbol line crosses above or below the zero line.
Data Window
Fatboy displays the current value of each symbol line in the Data Window.
Hawkeye Fatman
Hawkeye Fatman is the premier Forex strength meter that tells you where to start. Fatman makes
hundreds of calculations every second to present a visual picture of the strength or weakness of
each currency. This indicator shows you what each currency is doing against the rest of the world’s
major currencies, and shows low risk opportunities particularly when currencies are either
overbought or oversold – get ready, there will be a change in trend and a great opportunity to trade.
Fatman only works on Forex.
Due to limitations of eSignal, only two currency lines can be calculated for each instance of the
indicator. If you want to display all eight currencies at once, then the indicator must be applied four
times. The setup uses eSignal Style Templates, and it is called “Hawkeye Fatman”.
Properties
By default Fatman will display two currencies based on the chart symbol e.g. EURAUD will display
the Euro currency line and the Australian Dollar currency line. If you wish to display currencies other
than those of the chart then these can be entered into the ‘First Symbol’ and ‘Second Symbol’
inputs.
‘Show Reference Lines’ turns on and off the five horizontal reference lines.
The Style section enables you to change the line properties to suit your own preferences.
Alerts
Alerts are issued when a particular symbol line crosses above or below the zero line.
Data Window
Fatman displays the colored symbol and value in the Data Window.
Hawkeye Gearbox FX
Hawkeye Gearbox FX displays the market speed – Slow, Normal, Fast, Ultra Fast. This changes on a
daily basis.
Gearbox FX is only for use with Forex symbols. It is always used in conjunction with GearChanger FX.
Properties
The colors and style of the histogram bars can be changed to suit your own preferences.
Alerts
There are no alerts for this Study.
Data Window
Hawkeye Gearbox FX displays the speed in ticks of the Slow, Normal, Fast, UltraFast settings.
Chart Setup
The chart for Gearbox FX needs to be setup in a very specific way. We recommend that you use the
supplied Hawkeye Gearbox FX Page which gives you preconfigured charts. If you wish to create
charts from scratch then they must be set up as described below.
From the chart right click and select ‘Edit Chart’, then select the ‘Time Template’ tab. Change the
‘Data Range’ to Fixed, 200000 Bars.
The interval of the chart needs to be set to 1440 minutes. This is the number of minutes in a full day
on a Forex symbol.
Gearbox NDX requires that you have access to tick data. If you do not have tick data then Gearbox
NDX will not calculate or display correctly.
Gearbox NDX is only for use with Stocks, Futures and Commodities symbols. It is always used in
conjunction with GearChanger NDX.
Properties
The colors and style of the histogram bars can be changed to suit your own preferences.
Alerts
There are no alerts for this Study.
Data Window
Hawkeye GearboxNDX displays the speed in ticks of the Slow, Normal, Fast, UltraFast settings.
Chart Setup
The chart for GearboxNDX needs to be set up in a very specific way. We recommend that you use
the supplied Hawkeye GearboxNDX Page which gives you preconfigured charts. If you wish to create
charts from scratch then they must be set up as described below.
From the chart right click and select ‘Edit Chart’, then select the ‘Time Template’ tab. Change the
‘Data Range’ to Fixed, 200000 Bars.
The interval of the chart needs to be set to the number of minutes in normal market hours for that
symbol e.g. the S&P Emini trades from 9.30am to 3.15pm EST. This is 405 minutes. So an S&P Emini
chart would be set to 405 minutes. Different markets have different opening hours so the number of
minutes must be calculated accordingly.
Hawkeye Gearchanger FX
Hawkeye GearChanger FX is used in conjunction with GearBox FX to calculate the current market
speed. The interval of the chart should be set to match the tick output from Gearbox FX. The color of
Gearchanger FX represents the speed of the market as Slow, Normal or Fast.
Properties
The Fast, Normal and Slow colors can be changed to suit your own preferences
Alerts
There are no alerts for this Study.
Data Window
Hawkeye Gearchanger FX displays the current color which represents Slow, Normal or Fast tick
speed. The ‘1.00’ is an artefact of the eSignal display and can be ignored.
Properties
The Fast, Normal and Slow colors can be changed to suit your own preferences
Alerts
There are no alerts for this Study.
Data Window
Hawkeye Gearchanger NDX displays the current color which represents Slow, Normal or Fast tick
speed. The ‘1.00’ is an artefact of the eSignal display and can be ignored.
Hawkeye Grabba Auto is used in conjunction with Hawkeye Trend+Stops, and the Trend Speed must
match the Trend Speed in the Trend+Stops study.
Hawkeye Grabba Long only displays for long entries. Hawkeye Grabba Short only displays for short
entries. So these two studies are not tied to Hawkeye Trend+Stops or a Trend Speed.
To activate the Study hold down the Shift key and left click on a bar.
Properties
‘Trend Speed’ is only shown in Grabba Auto. The ‘Trend Speed’ input can be set to: Normal,
Conservative, Aggressive. This setting must match the Trend Speed input in Hawkeye Trend+Stops.
‘Line 2 NumTicks’ sets the first profit target. Then Line 3, 4, 5 Multipliers set subsequent profit
targets as multiples of Line 2.
‘Font Size’ allows you to change the size of the text on the chart.
Alerts
There are no alerts for this Study.
Properties
Long Color 1’ and ‘Long Color 2’, and ‘Short Color 1’ and ‘Short Color 2’ allow you to change the
histogram colors to suit your preferences.’
Alerts
An alert is activated when the histogram changes color.
Data Window
Hawkeye KISS
Hawkeye Kiss is a measure of market buying versus market selling. It displays as two lines.
Properties
‘Symbol 1’ is the symbol for advancing issues. In the above picture we are using $ADVN.NY-ST which
is the New York stock exchange symbol for advancing issues.
‘Symbol 2’ is the symbol for declining issues. In the above example we are using $DECL.NY-ST which
is the New York stock exchange symbol for declining issues.
‘Show Reference Lines’ turns on and off the five horizontal reference lines.
Alerts
There are no alerts for this Study.
Data Window
KISS UP and KISS DN represent the current values of the advancing and declining calculations.
Hawkeye Levels ATR is used in conjunction with Hawkeye Trend+Stops, and the Trend Speed must
match the Trend Speed in the Trend+Stops study.
Hawkeye Levels ATRup only displays for long entries. Hawkeye Levels ATRdn only displays for short
entries. So these two studies are not tied to Hawkeye Trend+Stops or a Trend Speed.
To activate the Study hold down the Shift key and left click on a bar.
Properties
‘Trend Speed’ is only shown in Levels ATR. The ‘Trend Speed’ input can be set to: Normal,
Conservative, Aggressive. This setting must match the Trend Speed input in Hawkeye Trend+Stops.
ATR Length Exit and ATR Profit Factor are used to calculate the different profit target levels from one
to eight.
‘Font Size’ allows you to change the size of the text on the chart.
Alerts
There are no alerts for this Study.
Hawkeye Pivots
Hawkeye Pivots displays isolated highs and isolated lows.
Properties
‘High Pivot Dot’ Color and’ Low Pivot Dot Color’ enable you to change the color of the high and low
Pivot dots to suit your own preferences.
‘Dot Size’ allows you to change the size of the pivot dot.
Alerts
An alert is triggered whenever a Pivot High or Pivot Low is detected.
Hawkeye Roadkill
Hawkeye Roadkill works on two time frames simultaneously to provide analysis and entry signals. It
uses the current chart time frame and a second slower/higher time frame. This second time frame
must be of a longer period than the current chart.
The bottom histogram shows the Hawkeye Volume color on the second time frame. The middle row
of dots shows the Hawkeye Volume color on the second time frame. The top row of dots shows one
of four entry signals – Trend Entry, Trend Roadkill, Volume Roadkill, Volume Aggressive Roadkill.
Properties
‘Fast Trend Speed’ is set to Normal, Conservative, Aggressive. This sets the Trend Speed for the
current chart.
‘Slow Trend Speed’ is set to Normal, Conservative, Aggressive. This sets the Trend Speed for the
second (slower/higher) time frame.
‘Slow Interval’ sets the interval of the second (slower/higher) time frame. This is entered as a normal
eSignal interval e.g. ‘5’ means 5 minutes, ‘100T’ means 100 ticks, ‘D’ means daily.
‘Show Trend?’ turns the display of the second time frame Trend on and off.
‘Show Volume?’ turns the display of the second time frame Volume on and off.
‘Show Trend Entry?’, ‘Show Trend Roadkill?’, ‘Show Volume Roadkill?’, ‘Show Volume Aggressive
Roadkill?’ turn the entry signal dots on and off.
‘Up Color’, ‘Down Color’ and ‘Neutral Color’ set the colors for the Trend and Volume displays.
The Style Section allows you to change the style of the signals to suit your preferences.
Alerts
Alerts are triggered whenever a Trend Entry, Trend Roadkill, Volume Roadkill, Volume Aggressive
Roadkill signal is generated.
Data Window
Hawkeye Roadkill shows the current status of all Roadkill signals by their color.
The numbers on the right artefacts of the eSignal display and can be ignored.
Hawkeye Trend+Stops
Hawkeye Trend+Stops shows the current Hawekye Trend color and the location of the Stops and
Barriers.
Properties
‘Pull in Stop?’, ‘Pull in Count’, ‘Pull in Stop to’ can be enabled to reduce the Stop size after x number
of bars. The ‘Pull in Stop to’ must always be a tighter Stop than the Trend Speed e.g. you can pull in
from Normal to Aggressive but you cannot pull in from Aggressive to Normal.
‘Show Bar 7 Progress?’ turns Bar 7 Progress on and off. The displays an additional marker whenever
the Trend has remained constant for seven bars.
Up, Down and Neutral Colors can be changed to suit your personal preference.
The Style Section allows you to change the style of the signals to suit your preferences.
Alerts
Alerts are triggered whenever the Hawkeye Trend changes color.
Data Window
Hawkeye Trend+Stops displays the color and value for the Trend and Stops in the data window.
Hawkeye Volume
Hawkeye Volume shows the volume size and color for the Volume.
Properties
Up, Down, and Neutral Color sets the color for the Volume to your preferences.
Alerts
An alert is triggered when the Voume color turns green (positive) or red (negative).
Data Window
Hawkeye Volume shows the Volume size and color in the data window.
Hawkeye Volume PB
Hawkeye Volume PB colors the price bars the color of the Volume bars. It can be used instead of
Hawkeye Volume to get Volume color without taking up additional screen real estate.
Properties
Up, Down, and Neutral Color sets the color for the Volume to your preferences.
Alerts
An alert is triggered when the Voume color turns green (positive) or red (negative).
Data Window
Properties
Light, High, and Very High Color set the color for the Hawkeye Volume Radar signal dots to your
preferences.
Alerts
An alert is triggered whenever a Light, High or Very High signal is given
Data Window
Hawkeye Volume Radar shows the volume as Light, High or Very High in the data window.
Properties
‘Wide Bar Color’ and ‘Marker Size’ can be changed to suit your preferences.
Alerts
An alert is triggered whenever a Wide Bar is found.
Data Window
Hawkeye Wide Bar displays that a Wide Bar has been detected in the data window.
Properties
Long Color 1’ and ‘Long Color 2’, and ‘Short Color 1’ and ‘Short Color 2’ allow you to change the bar
colors to suit your preferences.
Alerts
An alert is activated when the current bar changes color.
Hawkeye WL Pivots
Hawkeye WL Pivots displays isolated highs and isolated lows.
Properties
‘High Pivot’ Color and’ Low Pivot Color’ enable you to change the cell background color of the high
and low Pivots to suit your own preferences.
Alerts
An alert is triggered whenever a Pivot High or Pivot Low is detected.
Hawkeye WL Radar
Hawkeye WL Radar signals Light, High and Very High Volume.
Properties
Light, High, and Very High Color set the color for the Hawkeye WL Radar to your preferences.
Alerts
An alert is triggered whenever a Light, High or Very High signal is given
Hawkeye WL Roadkill
Hawkeye Roadkill works on two time frames simultaneously to provide analysis and entry signals. It
uses the current chart time frame and a second slower/higher time frame. This second time frame
must be of a longer period than the current chart.
The TrendHT column shows the Hawkeye Volume color on the second time frame. The VolumeHT
column shows the Hawkeye Voume color on the second time frame. The further four columns show
Trend Entry, Trend Roadkill, Volume Roadkill, Volume Aggressive Roadkill signals.
Properties
‘Fast Trend Speed’ is set to Normal, Conservative, Aggressive. This sets the Trend Speed for the
current chart.
‘Slow Trend Speed’ is set to Normal, Conservative, Aggressive. This sets the Trend Speed for the
second (slower/higher) time frame.
‘Slow Interval’ sets the interval of the second (slower/higher) time frame. This is entered as a normal
eSignal interval e.g. ‘5’ means 5 minutes, ‘100T’ means 100 ticks, ‘D’ means daily.
‘Up Color’, ‘Down Color’ and ‘Neutral Color’ set the colors for the Trend and Volume displays.
Alerts
Alerts are triggered whenever a Trend Entry, Trend Roadkill, Volume Roadkill, Volume Aggressive
Roadkill signal is generated.
Hawkeye WL Trend+Stop
Hawkeye WL Trend+Stops shows the current Hawkeye Trend and the location of the Stops and
Barriers. Trend Direction will show UP, DOWN or Neutral. Trend, Stop and Barrier will show the
relevant value and will be colored according to the Trend Direction.
Properties
‘Pull in Stop?’, ‘Pull in Count’, ‘Pull in Stop to’ can be enabled to reduce the Stop size after x number
of bars. The ‘Pull in Stop to’ must always be a tighter Stop than the Trend Speed e.g. you can pull in
from Normal to Aggressive but you cannot pull in from Aggressive to Normal.
Up, Down and Neutral Colors can be changed to suit your personal preference.
Alerts
Alerts are triggered whenever the Hawkeye Trend changes color.
Hawkeye WL Volume
Hawkeye WL Volume shows the volume color for the Volume. Hawkeye Volume PB shows the
Volume color for the previous bar. Hawkeye Volume CB shows the Volume color for the current bar.
Properties
Up, Down, and Neutral Color sets the color for the Volume to your preferences.
Alerts
An alert is triggered when the Volume color turns green (positive) or red (negative).
Hawkeye WL WideBar
Hawkeye WL Wide Bar shows price bars of exceptionally high volatility. The cell is colored magenta
when a Wide Bar is detected. Otherwise it is left blank.
Properties
Alerts
An alert is triggered whenever a Wide Bar is found.
Fast Start
If you need extra support getting up and running with Hawkeye, we offer a service that is designed
to help you get started. It's called Fast Start. With Fast Start, you get one full hour of a trained
technician connected to your computer to setup, diagnose, and answer all your questions related to
eSignal setup, Hawkeye setup, installation, and chart setup. To order our Fast Start service just click
the link below.
A. Check you are using the correct Hawkeye Members’ User Name and Password. Try using a
different browser to access the site.
Q. I am getting the following error when I try to run the Hawkeye for eSignal installer.
A. You have eSignal open while you are trying to run the Hawkeye installer. Close down eSignal and
rerun the install process.
Q. I am getting a license check error when I try and use Hawkeye. You can find details of the license
error by clicking the Alert button in eSignal (the bell icon towards the bottom right of your eSignal
screen).
A. Check that you have entered the eSignal Username correctly in the ‘My Account’ page in the
Members’ site. Details of how to find your eSignal Username can be found under ‘Before You Start’
in the Hawkeye for eSignal Installation Guide.
A. Check that you have downloaded the correct Hawkeye package from the Members’ site. The
version of Hawkeye you are using must match the version of eSignal you are running. Further details
of how to find your eSignal version can be found under ‘Before You Start’ in the Hawkeye for eSignal
Installation Guide.
A. Check that you have an Internet connection. Even a brief loss of Internet connection can cause a
license error. Close eSignal, reboot your PC and restart eSignal.
A You have installed the wrong version of Hawkeye for your version of eSignal. You must ensure you
have installed 32-bit Hawkeye with 32-bit eSignal, and 64-bit Hawkeye with 64-bit eSignal.
For more information on how to find out which version of eSignal you have, please refer to the
Before You Start section of the Installation Guide
If you have installed the wrong version of Hawkeye, shut-down eSignal, download the correct
version of Hawkeye and rerun the Installer.
If you cannot find the answer to your problem here, please contact the Hawkeye Team at
[email protected]
Alternatively use the following link to access our Support Page and complete a Contact Form
Please provide as much information about your query as you can, and one of our Support Team will
get back you to help.
Additional learning resources are available from the Hawkeye Members’ site at:
HawkeyeTraders.com/Members/Resources
You can find information on further Hawkeye training, including Hawkeye seminars and one-to-one
mentoring, from the main Hawkeye website at: HawkeyeTraders.com/Education
For further information on installing Hawkeye for eSignal please refer to the Hawkeye for eSignal
Installation Guide. The Installation Guide can be downloaded from the Hawkeye Members site
Product page or by using the link above.
Fast Start
If you feel you still need some extra individual support getting up and running with Hawkeye, our
Fast Start service is designed to help. With Fast Start, you get one full hour of a trained technician
connected to your computer to setup, diagnose, and answer all your questions related to eSignal
setup, Hawkeye setup, installation, and chart setup. To order our Fast Start service just click the link
below.
eSignal
If you need more in depth information on using the eSignal platform than is provided in this User
Guide, there are a number of help and support resources available from eSignal.
eSignal Eduation
eSignal Support
eSignal Community