List of Errors and Solutions

System Start-up and On-line Operation

Error
Error Message PROBABLE CAUSE SOLUTION
Code
000 MPR WDT overflow • System reset due to • Consult your dealer or Panasonic
software problem Customer Support

001 SDRAM bit error • Erroneous processing of • Perform a system reset of the PBX
PBX software through Web Maintenance Console
• Software error due to (If the system reset cannot be
external factors performed, turn off the power
switch, and then turn it on)
• Reprogramme the PBX
• Consult your dealer or Panasonic
Customer Support

002 System Restart • A system shutdown or • If an error code "000" is recorded in

reset was performed using the system, consult your dealer or
Web Maintenance Panasonic Customer Support
Console
• The power switch of the
PBX was turned off, and
then turned on
• Power failure
• The PBX was
automatically reset due to
a system fault or system
restoration
003 System start up error • System detected software • Consult your dealer or Panasonic
004 Common process error problem while the system Customer Support
(Minor) booting up
005 Common process error
(Major)
006 Common process error
(Critical)
010 Incorrect AC shut down • System was shutdown • Shutdown the PBX through Web
with inappropriate Maintenance Console,
procedure before turning off power switch
• Power supply system • Check the power supply system
malfunction (e.g., power • Check AC cord connection
failure, power noise, • Replace the AC cord (be sure to
trouble with UPS) turn off the PBX when replacing)
• Bad connection or
breaking of AC cord
• Power supply circuit
malfunction
011 DC power down • AC power down • Check the power supply system
• Power supply circuit (PSU, • Check AC cord connection
back board) malfunction • Replace the AC cord (be sure to
• Detection of over current turn off the PBX when replacing)
(short circuit on optional
service cards)
012 RAM battery low • Battery out • Consult your dealer or Panasonic
• PBX main board Customer Support
malfunction
014 FAN Alarm • Fan malfunction • Check if the fan is operating
correctly
• Replace the fan unit if it is not
working

016 CS overload • Defective cable • Check the cable diameter and

• CS malfunction length
• Optional service card • Replace the CS
malfunction • Replace the corresponding optional
service card

017 BRI port overload • Defective cable • Check the cable

• Defective ISDN terminal • Replace the defective terminal
equipment equipment
• Optional service card • Check the number of connected
malfunction terminal equipment
• Replace the corresponding optional
service card

020 CF access error • CF Card malfunction • Perform a system reset of the PBX
• Bad connection of CF through Web Maintenance Console
Card (If the system reset cannot be
• PBX main board performed, turn off the power
malfunction switch, and then turn it on)
• Confirm that the CF Card is properly
installed
• Consult your dealer or Panasonic
Customer Support

023 System data file version • Defective system files on • Restore the backup files
error CF Card • Consult your dealer or Panasonic
024 System initialisation file Customer Support
version error
025 Card initialisation file
version error
026 LCD file version error

027 System data file

checksum error
028 System initialisation file
checksum error
029 Card initialisation file
checksum error
030 LCD file checksum error

031 System data file not found • CF Card malfunction • Perform a system reset of the PBX
• Bad connection of CF through Web Maintenance Console
032 System initialisation file Card (If the system reset cannot be
not found • PBX main board performed, turn off the power
malfunction switch, and then turn it on)
033 Card initialisation file not • Reprogramme the PBX
found • Replace the CF Card (Turn off the
034 LCD file not found power switch of the PBX before
doing so)
035 System data file access • Replace PBX main unit
error
036 System initialisation file
access error
037 Card initialisation file
access error
038 LCD file access error

039 File access error

042 Shelf FAN Alarm • Fan malfunction • Shutdown PBX and turn off the
(Expansion Shelf) power
• See if anything is jammed in the fan
• Replace the fan of the
corresponding shelf (be sure to turn
off the PBX when replacing)

043 Expansion Shelf • Bus Cable is not properly • See if the Bus Cable is connected
communication error connected between properly
shelves • Replace the corresponding optional
• Optional service card service card (be sure to turn off the
malfunction: STACK-M, PBX when replacing a
STACK-S STACK-M/STACK-S card)
044 Master CS ID • A CS ID number • Register another CS to the same
duplicated registered as the Master port
CS ID is also detected
045 Expansion Shelf • A communication error • This message indicates when a
communication recovery between shelves was communication error between
recovered from shelves was recovered from
046 CF life is running out • The usage lifetime limit of • Replace the CF Card
the CF Card is
approaching
047 Program update failure • A Program Update failed • Confirm that the Program Update
file is valid
048 Program Recovery • Due to an error in the
operation of the Program
Update, the previous
programme version was
restored
049 Expansion VOIP DSP link • A communication error is • Perform a system reset of the PBX
error occurring between the through Web Maintenance Console
PBX's mother board and a (If the system reset cannot be
DSP card performed, turn off the power
switch, and then turn it on)
• Confirm that the DSP card is
properly installed
• Replace the DSP card

050 L2SW error • PBX main board • Consult your dealer or Panasonic
malfunction Customer Support

051 Network MSW was not • Network Message Waiting • See if the corresponding optional
transmitted. (Counter for notifications were service card is installed properly
retransmission was unsuccessfully • Replace the corresponding optional
exceeded.) re-transmitted the service card
maximum number of times • Check the network connections
• Confirm that none of the PBXs in
the network are in OUS or FAULT
status, or turned off
052 Network MSW was not • The buffer of Network • Fix the source of Network Message
transmitted. (Buffer for Message Waiting Waiting transmission errors, to
retransmission was notifications to be reduce the number of
exceeded.) retransmitted is full, so re-transmissions
new notifications cannot • Contact your dealer for information
be added on finding the source of
transmission errors

053 UPS disconnected • The connection between • Check the USB cable connecting
the PBX and the UPS was the PBX to the UPS
broken • Confirm that the UPS is functioning
normally
054 UPS connected • The PBX was connected • This message indicates when the
to a UPS PBX was connected to a UPS

055 UPS power supply start • Due to a loss of power or • Check the status of the utility power
irregularity with the utility source
power source, the PBX • Check the connection of the UPS to
began drawing power from the utility power source
the UPS

056 UPS power supply end • The utility power source • This message indicates when the
was restored to normal PBX stops drawing power from the
operation, and the PBX UPS
stopped drawing power
from the UPS

057 UPS battery run out • The UPS battery was • Recharge the UPS battery
completely drained while it • Replace the UPS
was supplying power to
the PBX
058 USB overcurrent • A device that causes an • Remove the device connected to
overcurrent to occur at the the USB port
USB port has been
connected
059 USB restore succeeded • A data restore operation • This message indicates that a data
from a USB memory restore operation was successful
device was successful
060 USB restore failed • A data restore operation • Check that the backup data stored
from a USB memory on the USB memory device is valid
device failed
061 Shelf cabinet mismatch • Cabinet information • Confirm that connected Legacy GW
mismatch between Legacy is supported.
GW shelf installed on Web • Install correct Legacy GW shelf.
Maintenance Console and
Legacy GW shelf actually
connected.
• Connected Legacy GW
shelf is not supported.
062 System Data converted • System Data converted • This message indicates System
successfully successfully by program Data was converted successfully by
update. newly installed software.

063 Failed to convert System • System Data convert • Restore backup of system data and
Data failure during program restart the system for recovery of
update the system programming
064 Failed to convert System • Failed to convert • Please execute program update
Data System Data due to lack of again after inserting USB memory
(Out of memory) free space in CF Card or which has enough free space.
USB memory during • Please execute program update
program update. again after ensuring sufficient free
space on USB memory by deleting
unnecessary files.

065 SD card access error • SD card malfunction • Remove the SD card and return it to
• Bad connection of SD card the SD card slot
• PBX main board • Replace the SD card and restore
malfunction backup data, or reprogram the
system
066 SD card • SD card not installed
disconnected • Bad connection of SD card
• SD card malfunction
• PBX main board
malfunction

067 Not enough free space on • Not enough memory • Remove unnecessary or old
SD card space available to save program files from the SD card
the data

068 MPR Flash ROM access • MPR Flash ROM • Perform a system reset of the PBX
error malfunction through Web Maintenance Console
• Bad connection of MPR (If the system reset cannot be
Flash ROM performed, turn off the power
• PBX main board switch, and then turn it on)
malfunction • Consult your dealer or Panasonic
Customer Support

069 Not enough free space on • Not enough memory • Consult your dealer or Panasonic
MPR Flash ROM space available to save Customer Support
the data
070 Shelf cabinet limitation • Shelf cabinet limitation • Renew Activation Key (Expansion
over over Capacity)

071 TCP Trace is stopped • USB memory • Confirm that USB memory is
disconnected during TCP properly inserted.
Trace. • Please execute TCP Trace again
• TCP Trace is stopped due after inserting USB memory which
to lack of free space in has enough free space.
USB memory. • Please execute TCP Trace again
after ensuring sufficient free space
on USB memory by deleting
unnecessary files.

090 Over Card Limitation • Too many optional service • Reduce the number of optional
cards installed service cards

091 PT connection over • Too many PTs connected • Reduce the number of PTs

092 CS connection over • Too many CSs connected • Reduce the number of CSs

119 Duplicate IP segment • WAN, LAN and MNT • Consult your network administrator
segments are overlapped
120 MPR VoIP-DSP failure • A malfunction occurred in • Ignore if not frequent
the DSP on the PBX • Perform a system reset of the PBX
mother board through Web Maintenance Console
121 MPR VoIP-DSP boot (If the system reset cannot be
failure performed, turn off the power
switch, and then turn it on)
• Replace the DSP card

122 Virtual card start up error • PBX main board • Perform a system reset of the PBX
malfunction through Web Maintenance Console
(If the system reset cannot be
performed, turn off the power
switch, and then turn it on)
• Reprogramme the PBX

123 Duplicate IP address • IP address is identical to • Consult your network administrator

another device’s on the
Network
124 LAN interface start up • PBX main board LAN • Perform a system reset of the PBX
error device malfunction through Web Maintenance Console
(If the system reset cannot be
performed, turn off the power
switch, and then turn it on)
• Consult your dealer or Panasonic
Customer Support

125 Login authentication • Login authentication • Login using a correct Login ID and
failure failure three times in a row Password after waiting more than
10 minutes

127 Activation Key was • Activation Key has expired • Renew Activation Key
expired (SHGW4)

128 Activation Key was

expired (IPPT8)

129 Activation Key was

expired (SPE16)

130 Activation Key was

expired (IPPTS8)

131 Activation Key was

expired (UCAV2)

132 Collection of date and • SNTP server is not active • Check SNTP client settings
time was failed (SNTP • Network malfunction • Consult your network administrator
client)
133 Acquisition of network • DHCP server is not active • Consult your network administrator
information was failed • Network malfunction
(DHCP client)
134 Extension of lease was • DHCP server is not active • Consult your network administrator
failed (DHCP client) • Network malfunction

135 Lease time was expired • DHCP server is not active • Consult your network administrator
(DHCP client) • Network malfunction
136 IP extension or trunk • IP extension or trunk • Reduce the number of IP extension
limitation over limitation over or trunk

137 Activation Key was • Activation Key has expired • Renew Activation Key
expired (others)
138 Two-way Recording or • The limit on the number of • Reduce the number of two-way
Mobile user limitation over two-way recording or recording or mobile extension users
mobile extension users
was exceeded

139 UM channel limitation • The limit of the number of • Reduce the number of UM ports in
over assignable UM ports was use
exceeded

140 ActivationKey was expired • Activation Key has expired • Renew Activation Key
(Pre-installed licence)
141 ActivationKey was expired
(IP extension)
142 ActivationKey was expired
(Network)
143 ActivationKey was expired
(UM)
144 ActivationKey was expired
(Main Unit Function)
145 ActivationKey was expired
(Service)
146 ActivationKey was expired
(IP-CS channel
expansion)
150 FTP server authentication • Authentication failed when • Confirm account information (ID,
failure logging in to the FTP Password)
server • Consult your network administrator
• FTP server is not active
• Network malfunction

151 SMTP server • Authentication failed when • Confirm account information (ID,
authentication failure logging in to the SMTP Password)
server • Consult your network administrator
• SMTP server is not active
• Network malfunction

153 FTP client limitation over • Too many simultaneous • This message indicates when the
FTP client connections number of FTP clients logging in to
the PBX exceeds limitations

154 CA private • The CA private key or the • Consult your dealer or Panasonic
key/certification error CA certificate data has Customer Support
been damaged

155 Server secret • The server private key or • This message indicates when the
key/certification error the server certificate data server private key or the server
has been damaged certificate data has been
automatically restored

156 E-Mail send failure • Network malfunction • Check e-mail client settings
• Consult your network administrator
171 ActivationKey was expired • Activation Key has expired • Renew Activation Key
(Poltys C.Bridge)
172 ActivationKey was expired
(Poltys CA RCS-Start)
173 ActivationKey was expired
(Poltys CA RCS-Extend)
174 ActivationKey was expired
(PSDN Option-1)
175 ActivationKey was expired
(PSDN Option-2)
176 ActivationKey was expired
(Poltys CC Series)
200 LPR start up error (ROM • Optional service card • Pull out and re-insert the
NG) malfunction corresponding optional service card
• Perform a system reset of the PBX
through Web Maintenance Console
201 LPR start up error (RAM (If the system reset cannot be
NG) performed, turn off the power
switch, and then turn it on)
• Replace the corresponding optional
service card

202 LPR start up error (No • Optional service card • Pull out and re-insert the
Program) malfunction corresponding optional service card
203 LPR start up error • Perform a system reset of the PBX
(Version NG) through Web Maintenance Console
(If the system reset cannot be
204 LPR start up error performed, turn off the power
(Download NG) switch, and then turn it on)
• Update the software of the
205 LPR start up error (No
corresponding optional service card
response)
• Replace the back board (be sure to
206 LPR start up error (Card turn off the PBX when replacing)
type NG)
207 LPR start up error (Check
SUM NG)
208 Instantaneous Interruption • A combination card • This message indicates when a
error malfunction due to an combination card malfunction that
instantaneous interruption occurred due to an instantaneous
has been automatically interruption has been automatically
recovered from recovered

224 Expansion VoIP-DSP • Optional service card • Ignore if not frequent

failure malfunction : VoIP-DSP • Confirm that the DSP card is
properly installed (Turn off the
power switch of the PBX before
225 Expansion VoIP-DSP • Optional service card doing so)
boot failure malfunction : VoIP-DSP • Replace the DSP card (Turn off the
power switch of the PBX before
doing so)

226 MOH failure • PBX main board • Consult your dealer or Panasonic
malfunction Customer Support
227 MOH data restore • MOH data that was not • This message indicates when MOH
successfully installed due data that was not installed
to power loss, etc. has successfully was re-installed
been automatically
restored

230 Card disconnected • Optional service card not • See if the corresponding optional
installed properly service card is installed properly
• Optional service card • Pull out and re-insert the
malfunction corresponding optional service card
• Back board malfunction • Perform a system reset of the PBX
through Web Maintenance Console
(If the system reset cannot be
performed, turn off the power
switch, and then turn it on)
• Replace the corresponding optional
service card
• Replace the back board (be sure to
turn off the PBX when replacing)

231 LPR alive check error • Optional service card • See if the corresponding optional
malfunction service card is installed properly
• Back board malfunction • Pull out and re-insert the
232 MPR-LPR communication • MPR card malfunction corresponding optional service card
error • Perform a system reset of the PBX
through Web Maintenance Console
(If the system reset cannot be
233 LPR data check error performed, turn off the power
switch, and then turn it on)
• Replace the corresponding optional
service card
234 DPLL clock failure • Replace the back board (be sure to
turn off the PBX when replacing)
• Consult your dealer or Panasonic
Customer Support

235 CS clock failure • Optional service card • Replace the corresponding optional
malfunction service card (CSIF card only)

237 Illegal CS connection • Incorrect CS connection • Connect CS correctly (CSIF card

only)

250 T1/E1 DSP failure • Optional service card • See if the corresponding optional
malfunction service card is installed properly
• Replace the corresponding optional
service card
252 FPGA failure • Optional service card • Replace the corresponding optional
malfunction: FPGA service card

260 UM information • PBX main board • Perform a system reset of the PBX
recorded(Minor) malfunction through Web Maintenance Console
• Erroneous processing of (If the system reset cannot be
PBX software performed, turn off the power
261 UM information • Software error due to switch, and then turn it on)
recorded(Major) external factors • Reprogramme the PBX
• Consult your dealer or Panasonic
Customer Support
262 All UM ports exceeded • All UM ports exceeded the • Recommend an increase of
the busy threshold time busy threshold time Activation Key for UM
[hh:mm:ss] • [hh:mm:ss] shows busy
continuation time

300 Digital trunk out of • Network (digital trunk) • Check the signals from the network
Synchronisation malfunction • Check the cable
• Optional service card • See if the A/B switch is set to A on
301 Digital trunk RAI malfunction the corresponding optional service
Reception • Wrong A/B switch setting card
• Wrong termination switch • See if the termination switch is set
302 Digital trunk AIS setting properly on the corresponding
Reception optional service card: 120 Ω when
using RJ45 connector; 75 Ω when
303 Multiframe out of using BNC connector
Synchronisation • See if the corresponding optional
service card is installed properly
304 Frame error • Replace the corresponding optional
service card

305 Data Link failure • Data link between the • Check the connection between the
network and PRI/BRI card network and PRI/BRI card
failed • Check the connection between the
• Data link between the network and PBX
network and PBX failed

306 E1 Channel Block failure • Network (digital trunk) • Check the signals from the network
malfunction • Check the cable
• Optional service card • See if the A/B switch is set to A on
malfunction: E1 the corresponding optional service
• Wrong A/B switch setting: card
E1 • See if the termination switch is set
• Wrong termination switch properly on the corresponding
setting: E1 optional service card: 120 Ω when
using RJ45 connector; 75 Ω when
using BNC connector
• See if the corresponding optional
service card is installed properly
• Replace the corresponding optional
service card

307 LAN/WAN No Carrier • PBX not connected to the • Check the connection between the
LAN/WAN LAN/WAN and PBX

310 Port Link Failure • Voice Processing System • Check the Voice Processing System
malfunction • See if the corresponding optional
• Ports defective on optional service card is installed properly
service card • Replace the corresponding optional
service card

328 The LoopBack(PRI23) • This code means your • Consult your network provider
was established by network provider is
Network diagnosing the PRI line

329 Data Link failure • Data link between the PT • Check the connection between the
and PBX failed PT and PBX
330 Loop current detection • Detection of LCOT loop • Change the corresponding trunk
error current error status back to In Service
• Enter the feature number to clear
Busy Out status
• The trunk status is automatically
changed back to In Service by
system diagnosis performed at a
pre-programmed time every day

353 IP-PT DSP failure • IP-PT malfunction • The IP-PT will be rebooted
automatically if the error is
temporary
• Replace the corresponding IP-PT if
the IP-PT is not rebooted

360 IP-PT SUB-CPU failure • IP-PT malfunction • The IP-PT will be rebooted
automatically if the error is
temporary
• Replace the corresponding IP-PT if
the IP-PT is not rebooted

361 IP-PT DHCP server no • DHCP server is not active • Consult your network administrator
response • Network malfunction

362 IP-PT Rebooted (cause • DHCP server is not active • Consult your network administrator
DHCP server) • Network malfunction
• Network configuration has
been changed

363 PPPoE connection was • Network malfunction • Consult your network administrator
disconnected

364 PPPoE authentication • Account information (ID, • Confirm account information (ID,
failure Password) that was Password)
entered is wrong • Consult your network administrator
• Network malfunction

365 SIP Server connection • SIP server is not active • Consult your network administrator
was disconnected • Network malfunction

366 SIP Server authentication • Account information (ID, • Confirm account information (ID,
failure Password) that was Password)
entered is wrong • Consult your network administrator
• Network malfunction

367 DDNS Server connection • DDNS server is not active • Consult your network administrator
error • Network malfunction

368 IP-CS synchronisation • The IP-CS is not • Set an appropriate air

failure synchronised with other synchronisation group
CSs • Refer to the Quick Installation Guide
of the KX-NCP0158

369 IP-CS Handover error • Master CS2 is not • Change the status of Master CS2 to
synchronised with Master OUS and then back to INS using the
CS1 WEB-MC
• Refer to the Quick Installation Guide
of the KX-NCP0158
372 NDSS message over • Optional service card • Ignore if not frequent
IPGW notification - malfunction • Change the IP-GW card status to
caused by IPGW Tx Out of Service, and then back to In
resource limitation Service

373 NDSS message over

IPGW notification -
caused by IPGW Rx
resource limitation

374 NDSS message over

IPGW notification -
caused by shortage of
IPGW resource

375 NDSS message over • Network malfunction • Ignore if not frequent

IPGW notification - • Consult your network administrator
caused by Network side

379 IP-CS alive check error • IP-CS malfunction (Sync • Check the network connections
(Sync Master CS1) Master CS1) • Refer to the manual of the
• Network malfunction KX-NS0154.
380 IP-CS alive check error • IP-CS malfunction (Sync • Check the network connections
(Sync Master CS2, Sync Master CS2, Sync Slave) • Refer to the manual of the
Slave) • Network malfunction KX-NS0154.

381 IP-CS LAN • Wrong LAN • Set an appropriate LAN

Synchronisation Group Synchronisation Group Synchronisation Group
limitation over setting • Refer to the manual of the
KX-NS0154

382 IP-CS LAN connection • Network malfunction • Check the network connections
check error • Refer to the manual of the
KX-NS0154.

383 IP-CS IGMP Querier not • Network malfunction • Check the network connections
found • Refer to the manual of the
KX-NS0154

390 Digital signal • Synchronisation of digital • This information is logged when

synchronisation line established or synchronisation of digital line is
established restored established, and does not indicate
an error condition that needs to be
solved

391 Data Link established • Connection with PC • This information is logged when
Phone/PC Console connection with PC Phone/PC
established or restored Console is established, and does
not indicate an error condition that
needs to be solved. However, if this
is logged frequently (with "305 Data
Link failure"), check the connection
as it may not be done properly

392 Clock master card • Clock master card has • Check if the proper card is selected
selected been changed to the one as the new clock master card
indicated by the sub code
393 LAN/WAN Carrier • PBX connected to the • This information is logged when
detected LAN/WAN synchronisation of LAN/WAN is
established

397 The LoopBack(PRI23) • This code means your • This code means your network
was cancelled by network provider has provider has finished the diagnosis
Network finished the diagnosis of of the PRI line、and does not
the PRI line indicate an error condition that
needs to be solved

398 Data Link established • Connection with PT • This information is logged when
established or restored connection with PT is established,
and does not indicate an error
condition that needs to be solved.
However, if this is logged frequently
(with "329 Data Link failure"), check
the connection as it may not be
done properly

500 Acquisition of DNS Server • Acquisition of DNS Server • Consult your network administrator
Address was failed (DNS Address from DNS Server
Server) failed

501 No response from DNS • DNS server is not active • Consult your network administrator
Server • Network malfunction

502 No response from STUN • STUN server is not active • Consult your network administrator
Server • Network malfunction

510 SMDR disconnect • RS-232C cable not • Check the RS-232C cable
connected • Check the terminal equipment
• Breaking of RS-232C
cable
• Printer (terminal
equipment) malfunction

520 CTI link failure • RS-232C/LAN cable not • Check the RS-232C/LAN cable
connected • Check the CTI-Application
• CTI-Application
malfunction

521 CTI Monitor stopped • Connections with PC • Try connecting to the PBX later
Consoles or
522 PC Console disconnected CTI-Applications have
been disconnected
523 First Party CTI because of high-load.
disconnected
524 CT Link disconnected
(No memory)
525 CT Link no response • RS-232C/LAN cable not • Check the RS-232C/LAN cable
connected • Check the CTI-Application
526 CT Link disconnected • CTI-Application
(No response) malfunction
527 CDR retry out

528 Multi site start up error • SD card is not installed • Confirm that the SD card is properly
(SD card not installed) when the Multi site installed
connection is starting up • Replace the SD card
529 Multi site alive check retry • Communication status • Check all cable connections
between sites is unstable between the sites, and check that
hubs, routers, etc. are operating
correctly
• Confirm that the communication
transmission speed between sites is
sufficient
• Confirm that all other parties'
equipment is powered on
• Consult your network administrator

530 Multi site connection error • A communication error • Check all cable connections
between sites is occurring between the sites, and check that
hubs, routers, etc. are operating
correctly
• Confirm that the communication
transmission speed between sites is
sufficient
• Confirm that all other parties'
equipment is powered on
• Consult your network administrator

531 Multi site connection • A communication error • This message indicates when a
recovery between sites was communication error between sites
recovered from was recovered from

532 Multi site data sync error • A communication error • Check all cable connections
between sites is occurring between the sites, and check that
hubs, routers, etc. are operating
correctly
533 Unit start up error • A communication error • Confirm that all other parties'
between sites is occurring equipment is powered on
when the PBX is starting • Consult your network administrator
up
534 Unit registration denied • Due to software version • Upgrade the software of either
mismatch between Master Master unit or Slave unit, and make
unit and Slave unit to be both software version same. (In
registered, site registration case of Slave unit, please login the
has been failed Slave unit directly and upgrade the
software)

535 Change into Backup • Malfunction occurred in • Check error log in Master unit.
Master mode Master unit. • Check all cable connections
• Malfunction occurred in between the sites, and check that
the communication path hubs, routers, etc. are operating
between Master unit and correctly
Backup Master unit. • Confirm that the communication
transmission speed between sites is
sufficient
• Confirm that all other parties'
equipment is powered on
• Consult your network administrator

536 Backup Master mode was • Backup Master mode was • This message shows that the
released released. operation mode recovered from
Backup Master mode.
537 Change into Isolated • Malfunction occurred in • Check error log of Master unit or
mode Master unit or Backup Backup Master unit.
Master unit. • Check all cable connections
• Malfunction occurred in between the sites, and check that
the communication path of hubs, routers, etc. are operating
Slave unit. correctly
• Confirm that the communication
transmission speed between sites is
sufficient
• Confirm that all other parties'
equipment is powered on
• Consult your network administrator

538 Isolated mode was • Isolated mode was • This message shows that the
released released. operation mode recovered from
Isolated mode.

539 VPN error • A communication error is • Check all cable connections

occurring in VPN. between PBX and the other
equipment connected via VPN, and
check that hubs, routers, etc. are
operating correctly
• Confirm that the communication
transmission speed between PBX
and the other equipment connected
via VPN is sufficient
• Confirm that all other parties'
equipment is powered on
• Consult your network administrator

540 Network Security Alarm • Security issue such as • Consult your network administrator
DOS attacks occurred.

541 NAS disconnected • NAS is not active • Check all cable connections
• Network malfunction between the PBX and the NAS, and
check that hubs, routers, etc. are
operating correctly
• Confirm that the communication
transmission speed between the
PBX and the NAS is sufficient
• Confirm that all other equipment is
powered on
• Consult your network administrator

542 Not enough free space on • Not enough memory • Remove unnecessary files from the
NAS space available to save NAS
the data • Check the permission of the NAS
• Wrong permission of the
NAS

551 Packet flooding detected. • Broadcast storm has • Consult your network administrator
occurred or DSP has
received an abnormal
amount of packets.
552 Packet flooding • Recovered from broadcast • Consult your network administrator
recovered. storm or DSP packet
receive error.
Optional Service Card Initial Self Diagnosis
Error Error Message PROBABLE CAUSE SOLUTION
Code
211 Speech path loop-back • Optional service card • See if the corresponding optional
check error malfunction service card is installed properly
• Pull out and re-insert the
212 Echo canceller access corresponding optional service card
error • Perform a system reset of the PBX
through Web Maintenance Console
214 DSP Boot check error (If the system reset cannot be
performed, turn off the power
switch, and then turn it on)
• Replace the corresponding optional
service card

215 Framer IC access error • Optional service card • See if the corresponding optional
malfunction service card is installed properly
(Turn off the power switch of the
PBX before doing so)
• Set the status of the optional service
card to OUS, then to INS
• Replace the corresponding optional
service card

220 Flash ROM access error • Detection of accessing • See if the corresponding optional
error to Flash ROM of service card is installed properly
optional service card (Turn off the power switch of the
PBX before doing so)
• Set the status of the optional service
card to OUS, then to INS
• Replace the corresponding optional
service card

221 BUS Controller • Optional service card • See if the corresponding optional
access error malfunction: STACK-S service card is installed properly
• Pull out and re-insert the
corresponding optional service card
• Replace the corresponding optional
service card

223 FPGA access error • Optional service card • Replace the corresponding optional
malfunction: FPGA service card