Guidewire ClaimCenter

Adapt and succeed™

ADAPT AND SUCCEED™

Today’s Challenge
It’s a fact that claims handling accounts for your highest “ClaimCenter enables us
cost. It also presents your greatest opportunity for satisfying to immediately assign
customers and securing their loyalty. But, if you’re one of claims to the appropriate
the insurers still mired down with an inflexible or incomplete adjuster at loss intake
claims system, your business may be at risk to competitors based on the expertise the
who are responding to customer expectations faster, or claim requires and adjuster
controlling costs more efficiently. How can you overcome workloads, which results
such challenges while adapting to the shifting dynamics of in better and faster policy-
the industry? The answer is with Guidewire ClaimCenter®. holder service.”
ClaimCenter enables you to adapt to rapid change in order – Greg Youngblood, Vice
to meet new customer needs. It empowers you to execute President, Claims, Kentucky
on your vision of claims operations and service excellence Farm Bureau Mutual Insurance
with a complete claim technology platform. At Guidewire, Company
we set out to provide best-in-class applications, and we
continue to improve and add to our knowledge base with
every project.

ClaimCenter at a Glance
Guidewire ClaimCenter, the property and casualty industry’s most widely used web-based claims system,
is available for all lines of business. ClaimCenter’s rich functional depth enables end-to-end claims lifecycle
management improvements—from dynamic, intuitive loss-report intake through advanced adjudication
processes and integrated operational reporting. ClaimCenter equips your staff and management with the
modern productivity tools needed within a claims application that is based on sophisticated business rules.
It is designed to provide you with total control over the claims process, giving you complete flexibility to
succeed in a rapidly changing industry.
ClaimCenter is available as a stand-alone system or as part of Guidewire InsuranceSuite™, and it can be
integrated with legacy systems and third-party applications.

Wizard-based; dynamic, Rules-based Best practices Litigated matters on Business rules ensure all
response-driven segmentation and automatically claim and negotiation appropriate steps taken
questions; assignment to encompassed in details tracked before claim closure
policy integration one or more workplan and
claim professionals continuously
monitored

Reserves
New Claim Segment Investigate Litigation
/ Payments Close
Entry / Assign / Evaluate / Negotiation
/ Recoveries

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ADAPT AND SUCCEED™

Succeed with ClaimCenter

Implement Your Operational Vision
“One size does not fit all” could not be more true with Highlights:
regard to claims system replacement. So, by design, • Enables improved productivity:
ClaimCenter provides the flexibility to meet your needs automated task generation and
today and as they change in the future —and still enables tracking, real-time collaboration
upgrades that protect not only your new claims system supporting seamless integration
investment, but your market differentiation as well. with internal and external systems,
and instant access to the data you
Measurably Reduce Loss Costs
need
With ClaimCenter’s automation of low-level tasks,
claim adjusters are able to focus on higher value claim • Facilitates reduced indemnity
management activities, such as evaluation and negotiation. costs: automated claim
Plus, you can achieve quantifiable loss cost improvements segmentation and assignment,
through the combination of ClaimCenter’s rich functional potential fraud identification,
depth, consistent application of claims management policies, continuous claim monitoring,
and performance improvement support capabilities. automated triggers and
escalations, financial authority
Set a New Standard for Customer Service limits, and subrogation
With ClaimCenter, the opportunities abound to improve management
customer service and retention—from dynamic and adaptive
first notice of loss (FNOL) processes that define your service • Increases business agility: ease
response, to launching unique self service offerings, such as of configuration plus business
mobile access. administration capabilities
supporting organizational
administration, rule parameter
Technology management, etc.

An Integrated Suite Designed for Your Environment • Improves operational

Guidewire InsuranceSuite is comprised of PolicyCenter®, management: real-time
BillingCenter®, and ClaimCenter. It is built on a unified set of operational dashboards,
enabling capabilities for consistent configuration, integration, aggregated metric views,
administration, and security. These common capabilities automated escalation and alerts,
allow the best-of-breed applications to be delivered as an ad hoc reporting, and more.
integrated suite. Once you’ve learned how to integrate, • Provides a strong core system
maintain, and manage one of the applications, you’ll know that works as promised:
how to do the same for the others. Using a service-oriented rigorously tested for quality and
architecture (SOA), all the applications can integrate into scalability.
complex IT environments. Hundreds of systems of many
types, including legacy mainframe systems, have been
integrated with our software.
Flexible Configuration and Upgradeability
InsuranceSuite’s configuration layer allows you to change virtually anything about the applications — data
model, business rules, workflows, user interface — without altering the source code. If you change an appli-
cation to meet your own specifications, the core technology components aren’t affected. Upgrading to take
advantage of functionality available in an application’s new version does not affect your specific configura-
tion. This architecture ensures that you will never be left without an upgrade path because you’ve modified
the software to meet a specific need.

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ADAPT AND SUCCEED™

Claims Management Your Way: Examples

Better FNOL Intake for Better Outcomes
Improving the FNOL process really sets the stage for improved results. ClaimCenter’s New Claim Wizard is
designed to facilitate better information capture, accurate coverage verification, timely intervention, and
excellent customer service. And true to our focus on customer success, the potential is endless for refining the
loss intake process to manage claims.

Insurers have been able to leverage ClaimCenter’s adaptable New Claim Wizard to ensure the inclusion of
specific questions or scripted messages based on line of business, claim complexity, or other attributes.
Initiatives to enhance customer service at the time of the loss report can be accommodated as well—for
example, proactively meeting customer needs through integration with services such as rental car vendors,
roadside assistance, or repair vendors.

Accelerated, Highly Responsive Catastrophe Management

Catastrophes can significantly impact a carrier’s profitability and reputation. They are difficult to manage,
especially with legacy systems. It is not surprising that effective catastrophe management is an important
focus for many insurers and for Guidewire as well.
Leveraging ClaimCenter’s Catastrophe Management capabilities, insurers have successfully streamlined
and accelerated their catastrophe management processes—resulting in effective resource planning,
efficient work distribution, and timely claims response. Insurers have tapped into ClaimCenter’s flexibility
to execute on a range of catastrophe management strategies to mitigate “claims inflation”, accelerate the
training of remote adjusters, and improve the estimating and repair management processes, to name just a few.

Real-Time Claims Performance Monitoring

Carriers asked us to devise a way to transform the operational claim data captured in ClaimCenter into
immediately actionable and highly relevant information so that users and managers gain real-time visibility
into priorities based on a carrier’s own metrics. The result is Claims Performance Monitoring, comprised of:
• Claim Headlines: Summarized view of key claim facts providing an at-a-glance picture of the most important
aspects of a claim’s overall condition.
• High-Risk Indicators: Icons designed to draw attention to key events in a claim’s lifecycle, such as litigation,
fatality, large losses, coverage in question, possible fraud, and others.
• Claim Health Metrics: Automatic tracking and display of a claim’s current status relative to a carrier’s
benchmarks (e.g., time to initial contact, number of reserve changes, etc.) based on claim type and
complexity.

Implementation Services and Long-Term Support

Guidewire is completely committed to your success —starting with your implementation project and
continuing over the long term. Our implementation methodology and planning tools significantly reduce
project risk from planning through deployment. We typically deploy a small professional services team to
work closely with you and transfer the knowledge and skills you’ll need to maintain and manage your new
system. We also have strong partnerships with many system integrator partners who can assist with your
implementation. After launch, our staff provides around-the-clock support, and a dedicated support engineer
acts as your advocate to make sure you are well informed and well served.

In addition, we have the commitment and know-how to support you—for decades. All our products
undergo rigorous testing, including more than 100,000 automated tests. Our high rate of installations
successfully completed, or in process of Guidewire InsuranceSuite applications, attest to the quality, flexibility,
and scalability of our solution. Also, your ability to upgrade to new versions with expanded functionality and
technical updates ensures you’ll stay current with your business needs.

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ADAPT AND SUCCEED™

are

De
Softw

live
ry
Your
Success

Co m
m it m e nt

Software—A flexible, durable foundation Guidewire gives you a

• Modern architecture
• Functionality for legacy replacement
complete, proven solution
• Designed for flexibility and integration for your long-term success:
powerful software, skilled
Delivery—The right people, proven methods implementation with
• Efficient, predictable implementation knowledge transfer, and a
• Agile methods and deep knowledge transfer
provider willing and able
• Long record of customer success
to support your continuous
improvement.
Commitment—Well beyond go-live
• Sustained investment in technology
• Improvements through upgrade
• Collaboration with growing customer community

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ADAPT AND SUCCEED™

Platform for Success

We provide a platform based on three elements: core processing, data and analytics, and digital
engagement (or “core,” “data,” and “digital” for short), which work together to strengthen your ability to
engage and empower your customers, agents, and employees

About Guidewire Software

Guidewire delivers the software that Property/Casualty (P/C) insurers need to adapt and succeed in a time
of rapid industry change. We combine three elements – core processing, data and analytics, and digital
engagement – into a technology platform that enhances insurers’ ability to engage and empower their
customers and employees. More than 200 P/C insurers around the world have selected Guidewire. For more
information, please visit www.guidewire.com and follow us on twitter: @Guidewire_PandC.

Visit guidewire.com to learn more.

© 2015 Guidewire Software, Inc. All rights reserved. Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire
BillingCenter, Guidewire Insurance Suite, Adapt and succeed, and the Guidewire logo are trademarks or registered trademarks of Guidewire Software, Inc.
in the United States and/or other countries. C_BR_20150810

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