Final Project for FEC-27 S3

PROFESSIONAL ETHICS AND HUMAN VALUES

TOPIC:
Case study on Professionalism at work places
Submitted by

Anshul Aggarwal 2K20/A6/59

&
Nikita Rana 2K20/A14/21

Under the Supervision of

Ms Deepti Sinha

Delhi Technological University

Bawana Road. Delhi -110042
 ACKNOWLEDGEMENT

In performing our major project, we had to take the help

and guideline of some respected persons, who deserve
our greatest gratitude. The completion of this project
gives us much pleasure. We would like to show our
gratitude Ms Deepti Sinha, Mentor of our major
project. Giving us a good guideline for report
throughout numerous consultations.
We would also like to extend our deepest gratitude to
our classmates and team members itself, have made
valuable comment suggestions on this proposal which
gave us an inspiration to improve our assignment. We
thank all the people for their help directly and indirectly
to complete our assignment. In addition, we would like
to thank Delhi Technological University for giving us the
opportunity to work on this topic.
 Abstract
There has been in recent years a marked upsurge in
interest in professionalism in project management. The
professionalization of project management is
apparently demanded by employers, clients, and
sponsors alike, seeking guarantees of competence in
the delivery of projects.
Professionalism is commonly understood as an
individual’s adherence to a set of standards, code of
conduct or collection of qualities that characterize
accepted practice within a particular area of activity.
Professionalism is a powerful quality. It allows you to
fulfil your role to the best of your ability. It helps you to
impress and inspire others. And it gives you a deep
sense of satisfaction and self-worth.
As the saying goes, "Professionalism is not the job
you do, it's how you do the job."

Professionalism involves consistently achieving high

standards, both visibly and "behind the scenes" –
whatever your role or profession.

Some sectors, workplaces or roles have particular

"rules" of professionalism. These may be explicit, such
as an agreed dress code, or a policy for using social
media. Other rules and expectations may not be written
down, but they can be just as important – such as what
is regarded as professional behaviour at meetings, or
even how people personalize their desks.

In this report of ours, we intend to make the reader

aware about the Professional Ethics followed in Project
Management in the current world.
In an era where traditional tactics of monopolistic
closure, restrictive practices and self-regulation are
often regarded as neither desirable nor achievable,
there are some professional associations appear to be
attempting to professionalise by employing, to varying
degrees, distinctive entrepreneurial tactics based
around marketable services and an active engagement
with corporate interests.
In this project of ours we would be studying and
discussing some of the case studies (1 or 2) . We would
try to learn from them and implement them in our lives.
 CONTENTS

Ø Introduction

Ø Case Studies
§ Case Study 1
§ Case Study 2

Ø Conclusion

Ø Bibliography
 Introduction

Professionalism is the conduct, behaviour and attitude of

someone in a work or business environment. A person doesn’t
have to work in a specific profession to demonstrate the
important qualities and characteristics of a
professional. Professionalism leads to workplace success, a
strong professional reputation and a high level of work ethic
and excellence.

Ways to develop and practice Professionalism:

Be productive
Use your time productively at work. Focus on your job
responsibilities and avoid getting pulled into social media,
web browsing and phone activity while on the clock.

Develop a professional image

Project a professional presence and dress appropriately for
your industry and organization. A good rule of thumb is to
dress in the position you aspire to have.

Take the initiative

Ask for more projects to be given to you or think of
assignments that will meet your organization's goals. You
don’t want to be under-utilized.

Maintain effective work habits

Prioritize, plan and manage your assignments and
projects. Follow up and follow through with your supervisor
and team members.

Manage your time efficiently

Establish priorities, set goals and create action plans to meet
deadlines.

Demonstrate integrity
Be accountable for your work and actions while behaving
ethically at all times.

Provide excellence
Produce work and results that reflect a sense of pride and
professionalism, often exceeding expectations.

Be a problem-solver
When you run into problems and obstacles take the time to
brainstorm a few solutions and alternatives before you meet
with your supervisor.

Be resilient
Develop coping skills to manage setbacks and challenges
with a positive and constructive attitude.

Communicate effectively
Practice professional on-line, in person and interpersonal
communication skills.

Develop self-awareness
Learn to manage your emotions and gain awareness of your
emotional triggers so you can manage your reactions
positively and productively. Accept and reflect on feedback
to assist as you learn and grow.
Build relationships
Network with colleagues, customers and clients to build
professional cordial relationships, work on teams and
collaborate effectively.
 Case Studies
Case Study 1
At your organization, a long-service nurse, that has no history
of disciplines, is the subject of recent concern. She is well liked
by her co-workers, and is well known to post frequently to
social media, including Facebook. Many co-workers are
“friends” on Facebook with this particular nurse, and have
noticed several concerning posts. In particular, the nurse in
question reacted to some of the recent world events regarding
Syria, and the increase in refugees entering Canada.

The posts content included: Feelings that “they” should stay in

their own country, and concern that Canada could experience
an attack similar to the one in Paris unless strict security
controls are in place.

These posts have been reported to the manager by co-workers

because they are concerned about the potential treatment of
patients that such posts refer to. In fact, one of the co-workers
characterized the posts as “racist”.

Q1 Can your personal life and actions that take place

outside of work impact your work life?
Ø Yes, it’s important to realize that our life outside of work is
often just as important to our success as the time we spend
in the office or lab. In the above case, it is clearly seen that
nurse posts some “racist” comments on fb about events in
Syria. See everyone in a country has the right to presents
 its views (freedom of speech) but you must ensure that
your words are not harmful, discriminating or racist as in
the above case. Working as a nurse where your duty is to
protect lives of individual coming from any race, religion,
caste or country this comments and posts on the
Facebook are strongly incorrect and thus an action should
be taken. Here professionalism is not seen in her job.
Q2 Are these comments damaging to the Organization?
Ø Yes, why not these comments are damaging to the
organisation. Any refugee would not like to get treated
from a hospital where people have such thoughts.
Moreover, it will affect the reputation and value of such
organisations.
Q3 Is there a question of how this RN will treat patients of
this ethnic decent?
Ø Yes, sure there is. Any person of this ethnic decent would
not like to get treated by a woman having such views
about their community. The person would not feel safe in
such organisations because he/she doesn’t know how the
nurse would treat me.
Q4 Does the nurse have a right to privacy and/or freedom
of expression? To what extent?
Ø Yes, the nurse has the right to privacy and freedom of
expression but to an extent that she doesn’t misuse her
rights and don’t generate racist, communal as well as anti-
social feeling in others.
Q5 Is personal ideology that is not communicated at work,
related to work?
Ø Yes, personal ideology even if not communicated at work
is related to work. Your personal ideology reflects your
mindset and that often relates to your work as in above
case the nurse communicated her personal ideologies at
social platform which was not founded suitable by some
of her colleagues.

Case Study 2

Jones is an 83-year-old client that you have been attending to

for 8 years now, and you have developed quite a friendly
relationship with her. She lives alone and values your
contribution to all aspects of her life. Around Christmas time,
Mrs. Jones wants to show her appreciation for all that you do,
and presents you with a $30 gift card to your favourite coffee
shop.

Q1 Should you accept the gift from Mrs. Jones? Why/why

not?
Ø No, I don’t think I should accept the gift from her.
Professionally I am paid for my duty, its great of Mrs
Jones to reward someone but still being professional I
should not accept any special treatment or gift given to
me.
Q2 What if she gave all of her attendants the same gift?
 Ø Even if she presents the same gifts to all of her
attendants then also it doesn’t seem professionally right
to me to accept her gift. If I had served her I would not
have done it for any rewards.
Q3 Does it matter if it was $5, or $100?
Ø No certainly not it’s the intention of the person giving
the gift matters not its value. If it is given with good
intention the worth of the gifts doesn’t matters.
Q4 Is there the potential for a real or perceived conflict of
interest?
Ø See it may happen that we may experience conflict if
interest. After seeing $30 coupon for your favourite
coffee shop one may feel to take it but for me it would
be ethically and professionally incorrect to accept any
such gift for your service for which you are already paid.
 Conclusion

Professional ethics express what a professional society is

about. They are an emblem to focus on, to support, to identify
with and to advocate for. Our Code expresses who we are,
what we do, and shows how our profession functions for the
good of all. Our areas of work are related specialties. Those
who are unqualified have the potential to do harm.

Although ethics is a word with multiple connotations, what

professional ethics are about is sociological. Professional
ethics are always a matter of work and who is qualified to
perform what task for which clients. Professional ethics should
ultimately be for the benefit of those who are served by those
who labour in professional occupations. Our Code reflects our
profession’s relationships with the larger society and, it is
anticipated, the present update will be officially adopted by
our affiliated professional organizations and state affiliates.

After studying these case studies, we have understood a

deeper meaning of Professionalism in Ethics.
 Bibliography

Ø champlainethics.ca

Ø link.springer.com

Ø wikipedia.org

Ø researchgate.net

Ø school notes