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1-) A manager and the head of engineering discuss a change to a major work package. After the
meeting, the manager contacts you and tells you to complete the paperwork to make the
change. This is an example of:
A-) Management attention to scope management.
B-) Management planning.
C-) A project expediter position.
D-) A change control system.
2-) During a team meeting, a team member asks about the measurements that will be used on
the project to judge performance. The team member feels that some of the measures related
to activities assigned him are not valid measurements. The project is BEST considered in what
part of the project management process?
A-) Initiating
B-) Executing
C-) Monitoring & Controlling
D-) Closing
3-) Your company just won a major new project. It will begin in three months and is valued at
2m USD. You are the project manager for an existing project. What is the FIRST thing you
should do once you hear of the new project?
A-) Ask management how the new project will use resources
B-) Resource level your project
C-) Crash your project
D-) Ask management how the new project will affect your project
4-) You are a new project manager who has never managed a project before. It would be BEST
in this situation to rely on _____ during planning in order to improve your chance of success.
A-) Your intuition and training
B-) Stakeholder analysis
C-) Historical information
D-) Configuration management
5-) During project executing, a team member comes to the project manager because he is not
sure of what work he needs to accomplish on the project. Which of the following documents
contain detailed descriptions of work packages?
A-) WBS Dictionary
B-) Activity List
C-) Project scope statement
D-) Scope management plan
6-) During a meeting with some of the project stakeholders, the project manager is asked to
add work to the project scope. The project manager had access to correspondence about the
project before the project charter was signed and remembers that the project sponsor
specifically denied funding for the scope mentioned by these stakeholders. The BEST thing for
the project manager to do is to:
A-) Let the sponsor know of the stakeholders’ request.
B-) Evaluate the impact of adding the scope.
C-) Tell the stakeholders the scope cannot be added.
D-) Add the work if there is time available in the project schedule
7-) Your project management plan results in a project schedule that is too long If the project
network diagram cannot change but you have extra personnel resources, what is the BEST thing
to do?
A-) Fast track the project.
B-) Level the resources.
C-) Crash the project.
D-) Monte Carlo analysis.
8-) An activity has an early start (ES) of day 3, a late start (LS) of day 13, an early finish (EF) of
day 9, and a late finish (LF) of day 19. The activity:
A-) Is on the critical path.
B-) Has a lag.
C-) Is progressing well.
D-) Is not on the critical path.
9-) Early in the life of your project, you are having a discussion with the sponsor about what
estimating techniques should be used. You want a form of expert judgment, but the sponsor
argues for analogous estimating. It would be BEST to:
A-) Agree to analogous estimating, as it is a form of expert judgment
B-) Suggest life cycle costing
C-) Determine why the sponsor wants such an accurate estimate
D-) Try to convince the sponsor to allow expert judgment because it is typically more accurate.
10-) Sue is working as a Scrum Master in a Scrum Team. There are five developers in the team.
Rick is one of the developers in the team and Sue noticed that Rick is applying a different
approach to complete Sprint tasks faster. Which one is the best course of action to do for Sue?
A-) Call the entire team immediately for a meeting and tell them that Rick has a new approach
to complete tasks faster.
B-) Ask Rick to stop his task, and prepare a detailed guide regarding how to apply this approach.
Then, distribute to the team.
C-) During the retrospective, ask Rick to share his approach with the team and ask the team if it
is applicable for every developer.
D-) Ask Rick in the next daily standup meeting why he did not share this approach with the
team.
11-) You are the program level manager with several project activities underway. In the
executing process group, you begin to become concerned about the accuracy of progress
reports from the projects. What would BEST support your opinion that there is a problem?
A-) Quality Audits
B-) Risk Quantification Reports
C-) Regression Analysis
D-) Monte Carlo Analysis
12-) You are a project manager for a major information systems project. Someone from the
quality department comes to see you about beginning a quality audit of your project. The team,
already under pressure to complete the project as soon as possible, objects to the audit. You
should explain to the team that the purpose of a quality audit is:
A-) Part of an ISO 9000 investigation
B-) To check if the customer is following its quality process
C-) To identify inefficient and ineffective policies
D-) To check the accuracy of costs submitted by the team
13-) During every project team meeting, the project manager asks each team member to
describe the work he or she is doing, and the project manager assigns new activities to team
members. The length of these meetings has increased because there are many different
activities to assign. This could be happening for all the following reasons EXCEPT:
A-) Lack of a WBS
B-) Lack of a responsibility assignment matrix
C-) Lack of resource leveling
D-) Lack of team involvement in project planning
14-) Amy, your friend, works as a software developer at an E-commerce company. When you
are chatting with Amy about her project, she told that their project management approach
relies on three practices. 1- Visualize what you do today, 2- Limit the amount of work in
progress, 3- Enhance flow. Which of the following agile methodology is used in Amy's project?
A-) Kanban
B-) Lean
C-) Scrum
D-) Extreme Programming
15-) You are working at Smart Heart Co as a Project Manager. Smart Heart is a company
producing healthcare products. You are continuously monitoring the business environment if
any changes are affecting your project. You are using the PESTEL analysis for environmental
scanning. Which of the following does not belong to PESTEL categories?
A-) You are working in the US market, and the FDA launched a new regulation for healthcare
products.
B-) There has been a political tension with one of the countries and they banned the use of
Smart Heart's products in their country.
C-) Vital Pro, a competitor of the Smart Heart, has launched a new technological product that
can be a game-changer in the market. One of the project team members in your project has
just resigned, and you heard rumors that he will be working at Smart Heart's competitor.
D-) One of the project team members in your project has just resigned, and you heard rumors
that he will be working at Smart Heart's competitor.
16-) A project manager is quantifying risk for her project. She needs expert opinion in this
process and related experts are spread over to different geographical locations. How can she
continue?
A-) Using Monte Carlo analysis online
B-) Applying the critical path method
C-) Determine options for recommended corrective action
D-) Applying the Delphi Technique
17-) During risk management activities, 236 risks have been identified which are caused by 13
root causes. You could eliminate the 234 risks by your risk management activities. For
remaining 2 risks, you, together with your team, could not find a way to mitigate or insure the
risks. Also, these 2 risks cannot be outsourced or removed from project scope. What is the best
solution?
A-) Accept the risk
B-) Mitigate the risk
C-) Avoid the risk
D-) Transfer the risk
18-) The project team is arguing about the prospective sellers who have submitted proposals.
One team member argues for a certain seller while another team member wants the project to
be awarded to a different seller. The BEST thing the project manager should remind the team to
focus on in order to make a selection is the:
A-) Procurement documents
B-) Procurement audits
C-) Evaluation criteria
D-) Procurement management plan
19-) A project manager is in the middle of creating a request for proposal (RFP). What part of
the procurement process is she in?
A-) Conduct procurements
B-) Plan Procurements
C-) Control Procurements
D-) Close Procurements
20-) You want to group your project stakeholders based on their authority and involvement in
the project. Which of the following is appropriate model for this?
A-) Power/Interest Grid
B-) Power/Influence Grid
C-) Influence/Impact Grid
D-) Salience Model
21-) Karen is working at Consult Master, which is a consulting company. One of the clients of
the Consult Master asked the company to prepare a project management approach fitting to
their organization. Karen has worked on this project and found that agile methods will be a
good fit for the company. Which of the following does NOT fit into the values of the agile
manifesto?
A-) Individuals and interactions
B-) Comprehensive Documentation
C-) Customer collaboration
D-) Responding to change over following a plan
22-) In the context of a desirable model of communication between a sender and a receiver, all
the following statements are correct EXCEPT:
A-) Noise should be at minimum level.
B-) Receiver must reply the message after decoding the message.
C-) Receiver should acknowledge first and then agree with the message sent by the sender.
D-) Receiver should send a feedback message to the sender.
23-) John is a project manager of a complicated project. When he started creating a work
breakdown structure for his project, he realized that it is too complex to complete work
breakdown structure on a single sheet. You, as a colleague of John, recommend using a work
breakdown structure numbering system to John to:
A-) Determine the complexity of the project
B-) Help in automating the WBS using appropriate software
C-) Provide a hierarchical structure for each WBS element
D-) Present risks of the project
24-) You are trying to establish a cost performance baseline for your project in Determine
Budget Process. You can use the following tool and techniques EXCEPT:
A-) Cost aggregation
B-) Bottom-up estimating
C-) Expert judgment
D-) Historical relationships
25-) Which of the following techniques includes measuring, examining and validating whether
work and deliverables meet requirements and product acceptance criteria?
A-) Workshops
B-) Surveys
C-) Expert Judgment
D-) Inspection
26-) You are a project manager in a bicycle manufacturing company. Rubber for brake
mechanism for your bicycles supplied by RuBrake Inc could not reach due to flood affected the
transportation routes. This was a risk you thought it could happen since it happens each year
on same season. So, as per your risk response plan, you started to use rubbers delivered one
year ago. However, this response brought another risk –old rubbers have higher breaking risk
during implementation to the brake system. This new risk can also be called:
A-) Secondary risk
B-) Residual risk
C-) Contingency plan
D-) Unmanageable risks
27-) Tom is working as a Project Manager at StateEx which is a nationwide logistics company.
Tom is managing a project which will be optimizing the vehicles' location, pickup points, and
routes for effective and efficient delivery. Victoria, one of the project team members emails you
that she did not understand her tasks clearly. What should you do next?
A-) Response via email that he should read the project scope document again.
B-) Call Victoria's functional manager and confirm again if she is qualified to work on the
project
C-) Arrange a one-on-one meeting with Victoria and try to understand what is not clear to her
D-) Raise this issue in the next team meeting and ask the team to clarify the tasks for Victoria
28-) You are expected to manage stakeholder’s expectations as a project manager. All of the
following are interpersonal skills that you should apply EXCEPT:
A-) Building trust
B-) Resolving conflict
C-) Risk taking
D-) Active listening
29-) There has been several changes in your project and this affected your cost and schedule
estimates. This has invalidated the original estimating assumptions. What is the estimate at
completion (EAC) for your project based on following parameters?
BAC = $ 360,000
AC = $ 120,000
EV = $ 180,000
CPI = 1.2
ETC = $ 145,000
A-) $ 300.000
B-) $ 265.000
C-) $ 325.000
D-) $ 360.000
30-) Scott is working in a manufacturing company which is producing parts for automobiles. The
company has adapted Lean methodology as a project management methodology. When Scott
and the team were working on the project, a new requirement has been requested. David,
another team member of Scott's team, tells that it is too late to accept new requirements.
David's behavior is against _______ .
A-) Agile Values
B-) Lean Manifesto
C-) Agile Manifesto
D-) Requirement Driven Development
31-) Your Company has entered into a joint venture with Service Company to develop a
software program. Which of the following should be cooperatively prepared by both the buyer
and the seller during teaming agreement process?
A-) Contract
B-) Contract, Procurement statement of work
C-) Request for proposal
D-) Human Resource Plan
32-) There are three projects that are possible to be executed in your company:
Project A: Payback period= 6 years & NPV =$ 3,000,000
Project B: Payback period=4 years & NPV =$ 2,000,000
Project C: Payback period=2 years &NPV =$ 1,000,000
Based on Net Present Value (NPV) criterion, which project should be selected?
A-) Project A
B-) Project B
C-) Project C
D-) None of them, they all have equal value
33-) You are trying to gather ideas related to project and product requirements. Which
technique is appropriate for this?
A-) Brainstorming
B-) Nominal Group Technique
C-) Affinity Diagram
D-) Multi-criteria Decision Analysis
34-) Your colleague Wayne, a project manager, completed a mp3 player development project.
While he was telling his experiences from his project, he mentioned that they delivered
“adjustable screen timeout duration” feature, without a deviation from the plan, although the
customer did not require and was not in scope of the project. He added that customer was very
surprised and happy when they saw this additional feature at the end of the project. Which of
the following is correct about this story?
A-) Gold plating was done in the project
B-) Customer satisfaction increased with an additional feature which they did not expect
C-) Change request has been delivered successfully
D-) Unnecessary risk has been taken by adding a new feature to product.
35-) You have documented all possible risks that can affect your project with appropriate risk
responses when they occur in your risk management plan. All other remaining risks are called
as:
A-) Risk Triggers
B-) Unmanageable Risks
C-) Residual Risks
D-) Accepted Risks
36-) You are working as a project manager in a company. You have the highest degree of
authority, you are working full-time for your project and you manage the budget of the project.
What is the organization structure in your company?
37-) You are the project manager of a software project team consisting of 2 analysts, 4 software
developers and 3 test engineers. One new test engineer will join the team in two weeks. What
will be the number of communication channels after new test engineer joins the team?
A-) 55
B-) 50
C-) 45
D-) 36
38-) Jason is working at Meat King, a fast-food company. After several complaints about the
drive-thru process, Meat King initiated a project for process improvement. Jason completed the
project and the following are the tracked benefits after project completion. Which of the
following is an intangible benefit?
A-) Drive-Thru customers increased by 7% after the project completion.
B-) Complaints about the Drive-Thru service decreased by 88%.
C-) Based on a survey, brand perception of the company increased by 9% related to Drive-Thru
D-) The average service cost per Drive-Thru customer has decreased by 17% after project
completion.
39-) The seller`s project is undertaken on contract and you are an employee of the seller. Since
you earlier worked with XYZ Factory, the buyer, you happen to be aware of the evaluation
criteria used in XYZ Factory to select sellers. You understand that this could be a potential
conflict of interest situation. How do you propose to act?
A-) Do nothing and continue to work as before
B-) Take appropriate person in XYZ Factory into confidence and discuss this issue with her
C-) Disclose the evaluation criteria to your (seller) organization and help their business growth
D-) Remove yourself from the project
40-) During project planning phase, which of the following steps come latest compared to
others?
A-) Hold kick-off meeting
B-) Gain formal approval of the plan
C-) Develop Budget
D-) Develop Schedule
1- Answer is C. In this situation, project manager acts as the secretary of the project and does the paper
work. So, this is an example of project expediter position where project manager does not have any
authority and power. Project manager does only paper work.
2- Answer is B. Executing. Questions states that team member feels some of the measures on his
activities are not valid. Therefore, he must be working during the executing phase of the project where
project deliverables are produced and project members perform most of the work they should do.
3- Answer is D. Ask management how the new project will affect your project. Since this is another
project that your company is going to execute, you need to be sure whether it will impact your project.
4- Answer is C. Historical information. First thing to explore before starting a new project is the historical
information about similar projects in the organizational process assets library of the organization.
5- Answer is A. WBS Dictionary. Work packages in a Work Breakdown Structure contain only nouns or a
couple of words regarding a work or deliverable. Detailed information on what needs to be done,
responsible, prerequisites, successors, due date etc. are included in the Work Breakdown Structure
Dictionary.
6- Answer is C. Tell the stakeholders the scope cannot be added. After the scope of a project is finalized
and scope baseline is determined, it can be changed only with the approved changed requests. If there
is not an approved change request, existing scope baseline must be valid and project team must work
on to deliver that scope only. In the scenario, scope is defined already but some stakeholders ask to add
new work to the scope. This cannot be done unless there is an approved change request. Therefore,
stakeholders must be informed that this new work cannot be added.
7- The answer is C, crash the project. Because, in first sentence, it is mentioned that schedule is too long,
therefore the aim is making a shorter schedule. And in the second sentence it is mentioned that you
have extra personnel resources. If you have resources, you can put more resources in an activity to
complete it in a shorter time. And this is actually a description of crashing an activity or crashing the
project. If you look to the other options, fast tracking was performing activities in parallel instead of
series, therefore it is irrelevant. Leveling the resources was for fixing the over-allocation of resources
and distributing the tasks to all your resources uniformly. And Monte Carlo analysis was another
estimating tool which is irrelevant choice as well. Therefore, here the best answer is C.
8- Answer is D. is not on the critical path. Because if you look to the early start and late start values of
the activity, you can find the float or the slack of activity’s time by subtracting early start, 3 days, from
the late start, 13 days. And it gives 10 days of float for this activity. You will find the same result if you go
through subtracting the early finish, 9 days, from the late finish, 19 days. Since the float of activity or the
slack of the activity is greater than zero, it’s not on the critical path. Remember the critical path activities
was having zero float, therefore the answer is D.
10- Answer: C. The Sprint Retrospective is an opportunity for the Scrum Team to inspect itself and create
a plan for improvements for the next Sprint. The goal of this activity is to inspect-and-adapt the process.
First, the team goes over what they have done well. Then, they focus on what they did wrong or slow or
how they could have done it better. Based on the discussions, improvement areas and actions are
planned for the next Sprints.
11- Answer is A. quality audits. If you read the second sentence again, it says that you are concerned
about the accuracy of progress reports from the project. In order to check whether the standards of
your organization have been applied in the projects that you are responsible of, you can conduct a
quality audit and find out whether there is really a problem. Therefore, here the best answer is A,
Quality Audits.
12- Answer is C. How would you explain it to your team if you were in this case? The best answer is C, to
identify inefficient and ineffective policies. B and D are irrelevant options because quality audit is done
in order to check whether you are meeting the quality standards, whether you are following the quality
procedures of your company. Therefore, it’s not related whether the customer is following its quality
processes. Or it is not related about accuracy of costs submitted by the team.
13- Answer is C, lack of resource leveling. If you read the clauses again, here the problem is the activities
or the tasks that need to be performed in the project are not clear. So, the reasons of these ambiguities,
or these unclear points about the tasks that will be performed can be lack of a WBS. If you could not
decompose your project activities and creation of WBS, then this might be causing the ambiguities in
your project tasks. Also, if you do not have a clear and concise responsibility assignment matrix, then the
resources of your project will have unclarity about who will do what in the project. Also, if the team was
not involved in project planning, maybe you could not have identified the required steps, required tasks,
activities that need to be performed in the project. So, options A, B, and D are the possible reasons for
this case mentioned in the question. However, lack of resource leveling might be causing a scheduling
problem. Resource leveling is a technique used in schedule management knowledge area, which was
enabling the uniform distribution of tasks and activities in a project.
14- Answer: A. There are 3 basic practices of the Kanban. These are: 1- Visualize what you do today.
Seeing all items in the context of each other can be very informative. Kanban board is for this purpose
actually. All works that are in progress and done and waiting for the next step to be processed are
visualized on the board. 2- Limit the amount of work in progress. This helps to balance the flow-based
approach so teams don’t start and commit too much work at once. Otherwise, too much work will
overburden the team and this will cause quality to decrease respectively. 3- Enhance flow: when
something is finished, the next highest thing from the backlog is pulled into play. When there is room for
analyzing, developing, testing, and deploying a new item in the software development pipeline, the
most important feature from the backlog is pulled into the service development pipeline until all
features of the project are finished.
15- Answer D. Environmental Scan is the process of methodically gathering, analyzing, and interpreting
data about external opportunities and threats. PESTEL stands for Political, Economic, Social,
Technological, Environmental, Legal.
16- Answer is D, applying the Delphi Technique. If you remember from our previous lectures, that
technique was asking the experts opinion on a topic or on a problem and collecting their feedback
anonymously and then sending back the results back to the experts again, and recollecting their
responses again. And reiterating this process until a consensus is reached by all participants, by all
experts. Therefore, since expert opinion is important for this case and experts are spread over different
geographical locations, we can use Delphi Technique.
17- Answer is A, accepting the risk. When you read the case, the project manager tried first to eliminate
the risk, then tried to mitigate or insure the risk. But all these options did not work. And the last step is
the risk should be accepted by the project team and continuous reserves should be allocated in order to
accommodate risks or in order to overcome the bad impacts of these risks when they occur. Therefore,
the best answer here is accepting the risk and also planning contingency reserves.
18- Answer is C, evaluation criteria. The source selection criteria, or evaluation criteria defined in plan
procurement management process actually defines, in an objective way, how quantitatively, the
potential sellers will be evaluated in conduct procurements process. Therefore, if you have applied
specific metrics, specific categories to evaluate, or assess a potential seller in conduct procurement
process, then you have to use that metrics, use that categories to evaluate each seller one by one. And
the sellers, which got the highest scores should be awarded with contract. Therefore, the team
members should not go in argument about the selection of the sellers. Because you have already a
quantitative metric to evaluate which seller is best matching to your source selection criteria.
19- Answer is B, she is in plan procurements process. Because procurement statement of work,
procurement documents are prepared in plan procurements management process. And RFP is a
procurement document as well. Therefore, it is prepared in plan procurements process. RFP was
defining what the buyer is requiring from the seller.
20- Answer is B. Power/Influence Grid. Authority of a stakeholder represents power of the stakeholder
and involvement of a stakeholder represents the influence level of the stakeholder. Therefore, answer is
B. Power/Influence Grid.
21- Answer: B. The four values of the Agile Manifesto are: Individuals and interactions over processes
and tools, Working software over comprehensive documentation, Customer collaboration over contract
negotiation, and Responding to change over following a plan.
22- Answer is C. As part of the communications process, the sender is responsible for the transmission
of the message, ensuring the information being communicated is clear and complete, and confirming
the communication is correctly understood. The receiver is responsible for ensuring that the information
is received in its entirety, understood correctly, and acknowledged or responded to appropriately.
However, receiver may not agree on received message
23- Answer is C. The WBS is finalized by assigning each work package to a control account and
establishing a unique identifier for that work package from a code of accounts. These identifiers provide
a structure for hierarchical summation of costs, schedule, and resource information.
24- Answer is B. Tools and techniques used in Determine Budget Process are:
• Cost aggregation
• Reserve analysis
• Expert judgment
• Historical relationships
• Funding limit reconciliation
25- Answer is D. Inspection includes activities such as measuring, examining, and validating to determine
whether work and deliverables meet requirements and product acceptance criteria.
26- Answer is A. Secondary risks are risks that arise as a direct result of implementing a risk response
27- Answer C. Listening, empathy, and stewardship are characteristics of servant leadership. Before
taking further actions, first, you need to understand what is not clear or why the team member did not
understand the task.
28- Answer is C. The project manager applies interpersonal skills to manage stakeholder’s expectations.
For example:
• Building trust
• Resolving conflict
• Active listening
• Overcoming resistance to change
30- Answer: C. “Welcome changing requirements, even late in development. Agile processes harness
change for the customer’s competitive advantage” is one of the twelve principles in Agile Manifesto.
31- Answer is B. In some cases, the seller may already be working under a contract funded by the buyer
or jointly by both parties. The effort of the buyer and seller in this process is to collectively prepare a
procurement statement of work that will satisfy the requirements of the project. The parties will then
negotiate a final contract for award.
32- Answer is A. Project A has highest NPV of $ 300,000. Time value of money is already considered
when calculating NPV of a project. Since Project A has the highest NPV, it should be selected.
33- Answer is A. A technique used to generate and collect multiple ideas related to project and product
requirements.
34- Answer is A. Gold plating refers to continuing to work on a project or task well past the point where
the extra effort is worth the value it adds (if any). After having met the requirements, the assignee
works on further enhancing the product, thinking the customer would be delighted to see additional or
more polished features, rather than what was asked for or expected.
35- Answer is C. Residual risks that are expected to remain after planned responses have been taken, as
well as those that have been deliberately accepted.
36- Answer is B. In a projectized organization structure, project manager has the highest level of
authority, works full-time and manages the budget of the project.
37- Answer is A. The total number of potential communication channels is n(n-1)/2, where n represents
the number of stakeholders.
Your team has 10 team members already (2 analysts, 4 software developers, 3 test engineers, and you
as a project manager). After new test engineer joins, there will be 11 team members.
38- Answer C. Tangible benefits are monetary or financial benefits that a project can bring to an
organization. Intangible benefits are non-monetary benefits that a project can bring to an organization
(e.g. brand image, customer satisfaction, etc.). An increase in brand perception is an intangible benefit.
39- Answer is B. Since the evaluation criteria are proprietary information of XYZ Factory, it is important
for you to discuss the matter directly with the appropriate person in the XYZ Factory.
• Develop schedule
• Develop budget
• Gain formal approval of the plan
• Hold kick-off meeting
• Kick-off meeting is the last step of planning phase.
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