Te Instructional Requirements Document
Te Instructional Requirements Document
Te Instructional Requirements Document
Instructional Requirements
Document Template
Training and Education Instructional Requirements Document
Contents
Introduction to the Template............................................................................................................................................. 2
How to Use this Template............................................................................................................................................... 2
Rationale..................................................................................................................................................................................... 4
Audience..................................................................................................................................................................................... 4
Course Research...................................................................................................................................................................... 4
Design Timetable.................................................................................................................................................................... 5
Project Overall Timeline.................................................................................................................................................. 5
Detailed Timeline: Design............................................................................................................................................... 5
Detailed Timeline: Course Development................................................................................................................. 5
Estimated Resources for Design and Development Phases...................................................................................6
Required Task Inventory to be Addressed by the Training................................................................................... 6
Educational Objectives and Performance Measures................................................................................................. 7
Observable Behaviors (Pre- and Post-Training)........................................................................................................ 7
Proposed Instructional Setting(s).................................................................................................................................... 8
Course Topics and Outline................................................................................................................................................... 8
Course Duration and Schedule.......................................................................................................................................... 9
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Training and Education Instructional Requirements Document
Instructional Methods........................................................................................................................................................... 9
Evaluation Methods............................................................................................................................................................... 9
Stakeholder Hand-Off: Design / Development Phase to Implementation Phase.......................................10
Appendix.................................................................................................................................................................................. 11
Choosing Instructional Methods................................................................................................................................ 11
Training Session Planner.............................................................................................................................................. 13
Training Session Scripting Worksheet*.................................................................................................................. 14
Development Deliverables: PowerPoint Presentation Example......................................................................15
Development Deliverables: Student and Instructor Lesson Examples..........................................................16
Participant Lesson / Manual Example 1: Customer Service (Writing Exercises with Group
Discussions)....................................................................................................................................................................... 16
What is Customer Service?...................................................................................................................................... 16
Exercise 1: Describing Customer Service......................................................................................................... 17
Exercise 2: What Do You Know?.......................................................................................................................... 19
Participant Lesson / Manual Example 2: Entering a Budget in ABCDEFG (Computer-Based
Hands-On Exercises)...................................................................................................................................................... 20
Entering the Project Budget................................................................................................................................... 20
Participant Lesson / Manual Example 3: Legal Aspects of Construction (Case Study with Small
and Large Group Discussion)...................................................................................................................................... 23
Filling out the template need not be a labor-intensive process. Although there are 14 sections, each
one may only require a few sentences to complete. If a section was provided by the Business
Requirements document, you can copy that information to this one (for example, the summary of
the project goal, the audience, part of the timeline, and high-level task inventory sections), or
merely refer back to it.
Instructions on how to use the template appear in italicized text, with examples in normal text.
Simply delete the instructions and replace the examples with your own text. Don’t forget to:
Modify the page header text to reflect the name of your project.
Delete the paragraphs of instructions on this and the previous page, as well as any italicized
instructions
Delete the Appendix and its examples; you may wish to create your own appendix.
Update the Table of Contents (just right click on it)
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Training and Education Instructional Requirements Document
Rationale
[This section provides the rationale for the need for a training intervention.]
In July 2011, this office will implement ABCDEFG, a new project management software application
for all employees involved in managing projects. The ABCDEFG application is unfamiliar to all but
the ABCDEFG project implementation team, and will require that the entire project management
workforce be trained to use it. This document outlines the instructional requirements to bring staff
up-to-speed with the new software and reduce productivity losses.
Audience
[In this section, answer the questions What performance gap was identified? and What population
requires this educational intervention?]
In July 2011, this office will implement ABCDEFG, the new project management software
application for all employees involved in managing projects. The ABCDEFG application is
unfamiliar to all but the ABCDEFG project team, and will require that the entire project
management workforce be trained to use it, a total of 75 project managers and other staff.
The Design team must create educational plans for this audience to develop solutions, including
training, job aids, and a web-based reference library, to ensure a smooth transition from the
previous project management application to the new one.
Course Research
[In this section, make note of research completed in this phase on such topics as available off-the-shelf
course materials, either from the vendor or third parties, and the relative cost. If possible, perform a
compressed cost-benefit analysis to guide the project team in deciding whether to buy or develop the
course in-house.]
Vendor help documentation is available within the application and it is context sensitive.
There is only one book on the market, a self-study book which may provide reference materials for
the development team, but the book is too long for instructional use. Some participants may wish
to use it as a reference guide, after training. See References, below.
After calls to six training firms and three other institutions that have adopted the software, it was
determined that instructor-led training materials are not commercially available. The other
institutions developed their own institution-specific short courses only, rather than a
comprehensive course.
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Training and Education Instructional Requirements Document
References
Jones, Joe. Using ABCDEFG. The Complete Reference. Indianapolis: QUE Publishing, 2008. 793 pp.
with index. Self-study book with CD examples. Retail Cost: $49.95.
Design Timetable
[Here provide a high-level schedule for the project. Detailed schedules are required for this phase, for
the sake of the project team. An example timetable appears below.]
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Training and Education Instructional Requirements Document
0 Designer
Review Desired Observable Behaviors (Pre- and 07/07/1 07/08/10 Instructional
Post-Training) 0 Designer
Review Course Topics and Outline; Prepare 07/12/1 07/17/10 Instructional
Detailed Course Storyboard 0 Designer / Subject-
Matter Expert
Develop Course Materials, Exercises, Job Aids, 07/12/1 09/23/10 Instructional
and other necessary training support materials 0 Designer / Subject-
(using Selected Instructional Methods) Matter Expert
Pilot Course and Make Corrections 09/23/1 10/28/10 Subject-Matter
0 Expert /
Instructional
Designer
Resources Required
Human Resources
Role Duration Effort Estimated Total
Project manager/ 3 months 20 hours per week 2080
Instructional designer
Administrative 3 months 8 hours per week 832
Content experts 3months 20 hours per week 1440
Graphic designer 3 months 40 hours per week 480
Writer/Editor 3 months 16 hours per week 192
All resources requested are on staff and available. Technical requirements for the training database
will be provided by the IT department.
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Training and Education Instructional Requirements Document
All project management tasks as implemented in the new software will need to be taught, including
entering and managing:
Basic project information
Project Scope, Budget, Funding, and Schedule
Vendor Contracts
Contract Change Orders
Contract Payments
Project Deliverables and Deliverable Reviews
Contract Closeout
Project Closeout
At the end of the educational session(s), depending upon role, participants should be able to:
Performance will be measured against successful completion of tasks with minimal (<3%) errors.
Each task will be performed within a task-dependent timeframe(s), to be determined as the Design
phase completes.
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Training and Education Instructional Requirements Document
Prior to training, all participants will have had experience with the previous project management
system. They have performed all tasks successfully in the previous system. They have no prior
experience with the ABCDEFG application. This new application offers nearly the same features as
the old system, with the exception of project time recording.
The observable behaviors are listed in the course objectives. On the job and back at their desks,
participants are expected to perform the stated tasks with minimal errors (<3%) as observed by
their supervisors and reported on performance appraisals. Timeliness is outside the scope of this
course, since individual units determine the measures for timeliness.
Because the training events require hands-on experience with the software, the instructional
setting should include computer workstations and instructor-led in classroom training, rather than
computer-based self-study. However, job aids and a web-based reference library will provide
support to the workforce after classroom training has completed. In addition, three individuals will
provide first-line support within the project management workforce. Those individuals will be
provided in-depth training.
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Training and Education Instructional Requirements Document
d) Schedule
3) Recording Vendor Contracts
4) Working with Contract Change Orders
5) Recording Contract Payments
6) Working with Project Deliverables and Deliverable Reviews
7) Completing Contract Closeout
8) Completing Project Closeout
Instructional Methods
[Provide the types of instruction which have been determined to be most conducive to learning the
material. To select instructional methods, see Appendix.]
The primary instructional method will be instructor lecture and demonstration within the system,
immediately followed by participant practice exercises. An instructor packet will be developed.
Students will assess their progress through the exercises and the instructor will provide feedback
through question-answer sessions after each exercise. Students will be paired to provide recall
enhancement. A student manual will be developed, with exercises and exercise keys where
appropriate.
A mid-course self-graded quiz will allow students to review material already learned, and ask
questions prior to the second section of the course.
Evaluation Methods
[Here provide a list of evaluation methods to be used, with their levels.]
Level 1. Pre-course readiness activities will provide participants with an understanding of what
they will learn and the benefits to them of training. Supervisors will be provided with pre-course
assessment tools so that they may make assessments of the current state of knowledge and of
transfer to the job later in the evaluation period. A post-course evaluation will assess participant
satisfaction immediately upon completion of the course.
Level 2. Optional inter-course quizzes may assess progress during the course. Alternatively, a one-
hour task-based examination could provide Level 2 evaluation.
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Training and Education Instructional Requirements Document
Level 3. A short telephone survey of supervisors at two- and four-weeks after training will provide
an assessment of learning transfer to the job.
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Training and Education Instructional Requirements Document
______________________________________________ _________________________________________________
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Training and Education Instructional Requirements Document
Appendix
Choosing Instructional Methods
Method Purpose Rationale
Case Studies Allow participants to discover certain To apply new knowledge to a
learning points themselves specific situation
To practice problem-solving skills
Games Provide non-threatening way to present To help grasp total program content
or review course material To present dry material in an
interesting way
To add a competitive element to the
session
Survey Provide feedback; self-assessment To identify areas for improvement
Instruments To establish a baseline for future
growth
Lectures Convey information when interaction or To convey information quickly
discussion is not desired or is not possible within a short time
To communicate the same
information to large numbers of
people
To provide basic information to a
group that is not knowledgeable
Mental Help participants increase understanding, To address affective learning
Imagery gain insight To stimulate thinking, imagination
Exercises To replace role playing
Observation Certain participants act out or To show the group how to perform
s demonstrate behaviors, tasks, or a procedure or apply a skill or
situations while others observe and give behavior
feedback To increase participants’
observation, critiquing, and
feedback skills
To demonstrate behavior modeling
Role Plays Help participants practice skills used in To practice newly acquired skill
interactions To experience what a particular
situation feels like
To provide feedback to participants
about their behavior
Simulations Recreate a process, event, or set of To integrate and apply a complex
circumstances, usually complex, so that set of skills
participants can experience and To elicit participants’ natural
manipulate the situation without risk and tendencies and provide feedback on
then analyze what happened those tendencies
To provide a realistic, job-related
experience
Small Group Offer opportunities for participants to To generate ideas
Discussions express opinions, share ideas, solve To find out what participants think
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Training and Education Instructional Requirements Document
Adapted from: Lawson, Karen. The Trainer’s Handbook. 2nd Ed. San Francisco: Pfeiffer, 2006-
2008.
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Training Session Planner
Rationale:
Objectives:
Evaluation:
Audience
Duration
Objective(s)
Do Say Show / Resource / Activity Time
A set of slides to accompany this sample is included as a separate document. Slides can be presented as an
instructor aid, a web-based presentation, or a student aid as part of student materials. (See embedded slide in
example, below.)
Training and Education Instructional Requirements Document
Lesson Objective
The objective of this lesson is to have you reflect on your own definitions of customer service and its importance
and define customer service as it applies to your unit.
Dictionary Definitions
Customer service: assistance and other resources that a company provides to the people who buy
or use its products or services
Customer service is a series of activities designed to enhance the level of customer satisfaction –
that is, the feeling that a product or service has met the customer expectation.
Providing quality service seems like “the right thing to do”. But did you know that retaining satisfied customers
gives your organization a much higher return on investment than gaining new customers or cutting costs?
In one study by Frederick Reichheld of Bain and Company and W. Earl Sasser, Jr., of Harvard Business School
customer retention had a significant advantage over cutting costs. For each dollar of costs cut, customer
retention actually returned five dollars in revenues. Just by providing excellent customer service, high-rated
companies gained three times more market share and an overall 12% higher return on sales.1 And it costs five
times as much to win a new customer as it does to retain one you already have.2
1 Thomas K. Connellan and Ron Zemke, Sustaining Knock Your Socks Off Service, New York: Amacom, 1993, p. 5.
2 Ibid., p. 11-12.
Training and Education Instructional Requirements Document
Discussion
What would you describe as the top three things you must have to experience adequate customer service in
each of the following:
A restaurant
A bank
Training and Education Instructional Requirements Document
How do you want your direct reports to behave in order to provide excellent customer service to the individuals
you serve? List at least 3 specific customer-related behaviors that your direct reports must exhibit when they
encounter those they serve.
You have only five minutes in which to accomplish this task. When the exercise is complete, we will discuss your
answers as a group.
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Discussion:
What was difficult about this situation? What was easy? Why?
Training and Education Instructional Requirements Document
NOTE: To learn more about budgeting among projects which have Master and Sub-Project relationships, see
that topic later in this manual.
3. To add individual and/or additional budget codes and lines, click on the Add Budget Codes button.
4. Click in the checkbox next to each budget code you wish to add.
5. When you have completed your selections, click the Add Selected Budget Codes button.
The budget template returns, with the selected budget codes added.
6. To edit the budget, scroll down the budget template and click on the Edit Budget button.
7. Enter budget amounts at the Summary level, if you wish, by entering lump sums into each high-level
budget category.
NOTE: Notice that as you add amounts to the budget categories, the amounts in the Grand Total and
Unallocated Funds fields at the bottom of the page automatically calculate for you.
8. At the top of the page, in the Edit Budget at Level area, as illustrated below,
9. Enter a proposed budget amount into a detailed code proposed budget amount field.
10. Tab to the next field.
NOTE: Notice that the Proposed Budget is copied into Forecasted Amount and the Future Contracts
fields. If you edit the Proposed Budget field, the Forecasted Amount and the Future Contracts fields
will not auto-populate again. This feature allows you to imagine different budget scenarios. Only
Training and Education Instructional Requirements Document
amounts entered into the Proposed Budget field will appear on reports. The Forecasted Amount
column is primarily for use as a “what if” tool.
Kent “Flounder” Dorfman is a project manager at Faber College. He is currently working on a major sports
facility renovation being paid largely from donor funds, returns from lunch to find a voicemail from the general
contractor on the job, Doug Neidermeyer. “Hello, Flounder,” says Neidermeyer. “Just wanted to let you know
that one of my subcontractors was busting up that ground on the north end of the project when he turned up
what looks like an old skeleton and some old looking pottery and other junk like that. The donor for the project
wandered by at about that time and he and I both told the sub to dump the stuff right back into the ground and
cover it up immediately. The namby-pamby architect tried to stop us but we ignored him. He might call you but
just don’t take the call. Nobody will ever know, so no harm done.” The architect never calls.