Cabin Crew – interview

Possible Questions and answers:

1. Tell me about yourself

The key is to tailor your response to the job you’re applying for. When
applying for flight attendant jobs, your answer could touch on your passion
for the aviation industry and your experience in customer service.
Here is an example: ‘I am a flight attendant with four years of experience
and a passion for travelling. Having been recognised for optimising the
passenger journey in recent years, my strengths include communication,
people skills and conflict engagement’.
2. How would you cope with being away from your family and friends
for prolonged periods of time?
Adaptability. That's what the hiring manager is looking for with this
question. They want to find out if you're adaptable enough to cope with the
cabin crew lifestyle.
As you’re probably aware, flight attendants spend a long time away from
their home, often on long-haul flights, working with new team members
regularly.
In order to cope with this and maintain performance standards, flight
attendants must be adaptable.
So, when answering this question, make it clear to the hiring manger that
you’re a versatile individual who is adept at adapting to new environments.
If possible, provide examples of times you have successfully managed being
away from your loved ones for long periods of time.
3. Describe your customer service skills
Even during stressful, challenging situations, I remain professional and
focused on providing quality customer service since I am passionate in
delivering supreme customer service.
(Provide examples of times you have improved the customer experience. For
example, did you recognise regular flyers’ requirements and tailor your
service to their needs?
If so, articulate this to show off your customer service skills.)
4. What skills do you have that you think they are important for flight
attendants?
- Customer service
- Adaptability
- Teamwork
- Professionalism
- Physical and mental fitness
- Work ethic
- Multitasking Knowledgeable and able to think on the spot;
- Decision-making
- A polite, hospitable manner,Calm attitude and a calming presence.
• Competitive mindset with the ability to work within a team;
• Friendly demeanour while also able to be confident;
• Outgoing personality with a desire to assist people;
• critical thinking and attention to detail;
• Excellent communication skills.

1) Why a cabin crew member?

I’m passionate about providing an exceptional level of customer service to
passengers during their trip, while ensuring their comfort and safety, I
have a natural connection with customers.  I always show empathy and try to
understand their individual needs and I always seek ways to go above and
beyond to help customers.

Additionally I love working in teams and helping colleagues and I firmly

believe I’m naturally responsible and safety conscious.
Above all my Calm attitude and calming presence make me feel I am ready
to handle any situation and any challenging customer.
A cabin crew member needs to have an Outgoing personality with a desire to
assist people but also needs to be an excellent listener and communicator. I
strongly believe that I have these qualities.
Lastly, having the confidence and the knowledge level to deal with any
emergency or security problem is a quality that I possess and I fell it
makes strong candidate. I have always been able to multitask and make
quick decisions therefore I feel I am believe I am what you are looking for.!
I am always ready to adapt to the new situations that the position requires
and I will always remain friendly and positive – even after the longest and
hardest of shifts.

2. Tell me about a time when you really had to pay attention to what
someone else was saying, actively seeking to understand their
message.

To start with, I can list several cases where I had to actively listen to what
other people were saying, not only the customers but also my colleagues. I
do not expect any difficult situation to show empathy because I always try
to be a good listener that pays attention to what other people say but
especially my customers. It comes naturally to me to sympathise and try to
understand other people’s messages and it’s important to always pay
attention to how other people feel and what they have to say.

However I so remember a time that I had to face a really challenging

customer that couldn’t stand the noices around him.

Sympathize: I do understand. Apologize: I apologize. Give a reason:

It’s been so busy. Find a solution: What can I get you? 1 Why is the
passenger angry? 2 What does the passenger want to do? 3 What does
the flight attendant, Josef, suggest? 4 Is the passenger satisfied?

- complaining client

3. Tell me about a situation where you had to solve a problem or

make a decision that required careful thought. What did you do?

From my previous experience I have learnt how to make quick

decisions that require careful thought.

However, I do remember a difficult time where I had to make a quick

decision but also a careful one with a complaining customer who
was constantly complaining and shouting about the flight delay.
He was worried that he would miss his connected flight therefore I
had to think on the spot what to say and what to offer him to calm
him down.

Firstly, I tried to sympathise, secondly I apologised and lastly I

realised that I had to take actions. Therefore, what I decided to do
was to offer him a front row sit in order to save time exiting the plane.
Additionally, I offered him a free meal of his choice and the result
was a relieved and happy customer but also a happy and a proud
senior cabin crew member.
 4. Tell me about a time when you worked successfully as a member
of a team. What was your role?

The team work is quality that every employee must possess. It comes from
developing effective and mutual relationships to achieve the team goals.
From my previous experience and being a more experienced cabin crew
member, I have been asked to train and work together with a new colleague
on board- sales. Therefore, I felt responsible to share my knowledge and
expertise with the new member to achieve the common goal which was to
increase the daily product sales. By the end of the month this collaboration
and team work had a result of increased sales and a promotion for me.

5. What do you do when priorities quickly change? give an example

when this happened.

From my previous employment I have learnt how to work on a schedule

that is constantly changing and always at short notice. I have learnt
how to be able to adapt very well to these frequent and sudden
changes.

A good example I can give you was when I had my day off and I
orginised my birthday dinner at home when I suddenly received a call
from work saying that a colleague was sick and therefore couldn’t go to
work and I had to take his place. Without a second thought I cancelled
my birthday dinner and I went to work.

I am aware that this particular position requires flexibility and

adaptability. These changes happen quite often, so I very well know that
a schedule made is not always a schedule kept.
 6. Give an example of something you’ve done in previous jobs that
demonstrates your willingness to work hard.

I am always willing to work hard and I always try to do my best.

An example I can give you from previous experiences was when the cabin
crew members of the airline were asked if they were willing to work
overtime and with no days off for a month due to short staff. Without
hesitation I offered to work with no days off and I hadn’t regretted a
moment. My willingness was rewarded and I would it again and again if
necessary.

What is your biggest achievement?This is a personal question and I will

leave it to your own experience. Just say whatever achievement that you
have achieved in your life or for example you successfully being shortlisted
among all the qualified candidates.

How do you feel about being away most of the time?It is the job nature as
a cabin crew (depending on which airline you join) that you will be away for
a number of days or miss important event. Mention that you are all prepared
and willing to sacrifice. On a positive note, once you are a very senior crew,
you can apply to have a ground non flying position such as cabin crew
manager or instructor.

Why do you think teamwork is important?Working as a team is not a

choice but a necessity when it comes to a cabin crew job. Teamwork will
definitely make things work faster and more efficient. I am sure you heard
about the saying “ Two head are better than one ". Flying a 747 for example,
there are as many as 14-17 crew members on board serving 400+
passengers. Sometimes it can be a short sector and you have to finish your
service before the captain put the seat belt sign on and ready to land. You
can see how important teamwork is now to finish everything up and prepare
the aircraft for a safe landing.

If you were to do a task with someone would you chose a strong person or
weaker?You can say that you do not mind anyone whether they are weak or
strong. If they are a weak person, you will lend your support and if it is a
strong one, you may give more ideas as to make that particular task a
successful one. No one is perfect in this world and it is how we work and
complement each other to achieve the task with flying colours.

Name three things a passenger expects from a cabin crew?Again this is a

easy question. Before you answer, put yourself as a passenger and in their
shoes. I am sure you want someone to be polite, courteous, friendly and to
attend to whatever your request professionally.

What types of passenger do you like to serve?Say that you have no

preference in any kind of passengers that you serve whether they are good or
bad. Being a cabin crew, you need to be an all rounder as we are prepared to
meet all sort of people.

Are you a fast learner?Since you love flying, you are more willing to learn
and absorb things faster. Just mention that you are flexible person and can
adapt to changes easily.

How well prepared are you for this interview?Mention all the research
you have done for example reading online, any website or magazine
regarding the airline that your are applying, talking to their current staff or
anything which is related to the airline.

Why should we take you over other candidate?You believe that everyone
is different and have their own personality and capability. However with
your past experience and interest, you will perform your job better and have
an edge over other candidates.

Where do you see yourself five years from now?Say that in 5 years time,
you see yourself as a senior cabin crew and would be willing to transfer and
share your knowledge to new crew joiners. You would continue to learn and
improve as life is a continuous learning journey.
Why should we employ you as cabin crew at XYZ Airlines?
 

Say positive things about the airline and if possible mention something you
had seen in the news – for example: ‘The airline has ordered many new
aircraft and is progressing well and I want to be part of that’. Or if true ‘One
of my friends worked for you and recommended I apply as she thought I
would fit in with the company ideals’.
Why do you want to be cabin crew?
 

Here use your personal experience to sell yourself. For example: ‘I enjoy
teamwork and am used to shift work. I think I would adapt well to the role’.
You could show you’ve done your research and say ‘I am looking for new
challenges and I know I would learn a lot as cabin crew, not just about
people and places, but skills like first aid too’.

Are you applying for other airlines?

 

Be honest about it, if you are... it shows that you have commitment to
finding a job as cabin crew but also try and turn it into a pro-active statement
towards the airline, saying something like ‘Although I have applied for other
airlines – this is the airline I want to work for most as it has a professional
image and I always hear positive comments about the airline, so that would
be a great place for me to start as cabin crew’.

Can you give us an example of when you have provided excellent

customer service?

Give an example of ‘going the extra mile’, when have you exceeded
someone’s expectations. E.g. ‘In the café, the lady didn’t know what to eat
for dessert, so I described each dish to her and she was trying to decide
between two so I asked the chef if it was ok for her to have a small piece of
each – she was very happy with that!’

How would you deal with being away from your friends and family for
long periods of time when working as cabin crew? 

Be honest and say that you know it is not easy, but you understand that it is
necessary for the job. Also let them know you can cope with being away
from home, saying it is a good excuse to have some time away and learn
new things, for example.

When answering these questions, make them your own, stay true to yourself
and sell yourself to the airline at the same time. The recruiters want to see
how you communicate, so remember to maintain eye contact and keep good
posture too – the more you prepare the better you will be!
 I hope these few examples of interview questions will help you prepare for
your next assessment day and good luck!

Some other questions :)

1.What  should be the required skill for a Cabin Crew personnel? 
Answer:

 Intelligence.
 The ability to give sympathetic attention to passengers, especially   the
elderly, babies and children.
 A friendly, spontaneous personality.
 Efficiency.
 An attractive appearance.
 The ability to give sound advice in a friendly way.
 Patience.
 Previous experience in working with the public and fluency in more
than one language.
 Must be able to deal with difficult passengers in a firm but friendly
manner.
 Enjoy team work and the ability to work independently if needed.
 Calm mentality under pressure.
 Should be able to work quickly and efficiently.
 Have a good communication skill, use gestures, eye contact while
communicating with passengers.
 Must be friendly, enthusiastic and courteous at all times.

2.What are the responsibilities of a cabin crew?

Answer: The cabin crew has to greet the passengers as they board the
aircraft, direct them to their seats and ensure that the entire luggage is safety
stored away in the over head cabins. Once all the passengers are on board
then the cabin crew demonstrate the emergency procedures whilst the plane
is preparing for takeoff.Air cabin crew is responsible for the safety of
passengers and is specially trained to deal with security and emergency
situations.  Besides ensuring the safety of the aircraft, air cabin crew is also
employed to ensure passengers are comfortable and that the flying
experience is a pleasant one.
Air cabin crews attend to passengers’ needs throughout the flight and
provide a high level of customer service, serving refreshments and selling
duty-free goods.
They are expected to be friendly, enthusiastic and courteous at all times.  
During a flight the crew members assist passengers, make calls on behalf of
the captain and serve food, drinks and sell duty free goods.
In case of emergencies, cabin crews are there to reassure passengers so that
they follow the correct emergency procedures. The crew may have to deal
with several emergencies such as cabin fires or first aid situations.At the end
of a flight cabin crew members are there to make sure that passengers
disembark the aircraft safely. The crew members are then asked to complete
a written report that records all details of the flight; for instance, duty free
sales, food and drinks sales, any unusual incidents and customs and
immigration documentation.

3. What are your very personal strongest points?Answer: I have a very

Cool & dignified attitude that strengthens me a lot…   & to win the hearts of
people. I am a hard worker, reliable, dedicated, responsible and caring.
“I am confident and outgoing”“I enjoy taking challenges”“I’m a strong team
leader”“I am ambitious”“I am dedicated and hard working”“I am a good
communicator”“I work well without supervision”“I enjoy learning through
my work”
4. What is your biggest weakness as a person?
 
Answer: The biggest weakness of mine is that I admit a person as he will be
good at me every time but the truth is “the World believes in Prediction”.
5.Why do you want to be a flight attendant / cabin crew?
 
Answer: I would love to be a flight attendant for Emirate Airlines, because I
have exceptional customer service skills and the ability to interact with
people on a professional and personal level is one of my best assets. I know I
would be an excellent representative of this airline. It’s really my dream to
become a flight attendant, and I like taking care of other people and when
my friend informed me of you recruitment I felt that it was my opportunity
especially when I saw it was your airline which I have been longing to work
with. I enjoy working with people and helping them. Also I think it’s nice to
have an exciting work environment that changes all the time like place,
people, weather etc.

6.What are the strengths that make you a suitable candidate?

Answer: I believe I am the best candidate for this position because I am
young, energetic and have the ability to take up challenges. I understand this
job requires a lot of hard work and dedication, an in depth knowledge about
the company policies and ability to work in a team. I am pretty hard-working
and can manage affairs in a team. Also I am good at adapting to new
environments and learning about new organizations. Beside a hard worker
and I am motivated to join the company.  I like to learn new things and I am
ready for the challenges that come with this position. I am a person with
strong interpersonal skills and have the ability to get along well with people.
I enjoy challenges and looking for creative solutions to problems. I believe
in character values, vision and action. I am quick in learning from
mistakes.“I am confident and outgoing.”“I enjoy taking challenges.”“I’m a
strong team leader.”“I am ambitious.”“I am dedicated and hard working.”“I
am a good communicator.”“I work well without supervision.”“I enjoy
learning through my work.”
So I believe I’ll be the best candidate for this position.”

7.Why do you think some passengers take their frustrations out on

cabincrew, even though the cabin crews are trying to help them?
 
Answer: There are probably a number of reasons why Flight Attendants will
face these frustrations.a) The passengers are in unfamiliar circumstances;
they have probably had a hard time getting through ticketing, immigration
and finding their way around the airport. Through the whole process you, as
a Flight Attendant are probably the first person they have had to vent all this
frustration on.b) Many passengers are uncomfortable or even afraid of
flying; this frustration could be a sign of this fear. Almost certainly they are
in unfamiliar circumstances.c) If the passenger has transmitted or gotten up
early for the flight, they are probably tired and this tends to make people
irritable.
8. What would you do if you saw one of your colleagues being
deliberately rude to a passenger?
 
Answer: Firstly I would check with the Flight Attendant to make sure I
heard and understood everything correctly. It would be terrible to falsely
accuse someone. Maybe I had miss-heard.If the Cabin Crew seems to be
genuinely at fault I would report it to a senior Flight Attendant. The
reputation of the company and the enjoyment of the passengers is of course a
very important concern.If I was the direct superior of the Flight Attendant, I
would ask them the circumstances of the incident and take appropriate
action.  The crew would be given a verbal warning but the incident would be
recorded in the crew briefing note.I would also approach the concerned
passenger to find out if he was at all affected by his encounter with the crew
and try to fix the situation.

9. What would you do if a commercially important passenger

complained that another commercially important passenger is snoring
too loudly behind him?
 
Answer: I would listen and sympathize with the passenger, but of course I
cannot awaken the snorer (just yet anyway).Offer earplugs and empathy will
do a lot to elevate the situation. Maybe a drink will also help the passenger
ignore the snoring. I can also suggest headphones piping in music.

10. If, for example, there are 60 children on the flight, but you only have
40 toys. How would you deal with this situation?

Answer: There are a number of things I could do here.a.  I’d check out each
kit and if appropriate I’d beak it down into a coloring book for one child and
a puzzle for another. I have done this before and it works out fine in most
cases.b. I’ll make sure the kit is age appropriate, some of the older kids may
not want the entertainment items inside, so I’d make a call on the age limit
when handing out the kit.

11. What would you do if the seat belt signs were on and the aircraft is
about to take off, but a passenger insist that he has to kneel down to
conduct his prayer due to religious reasons?

Answer:Well obviously this is a delicate situation. However first and

foremost is Passenger safety?I would deal with this situation by calmly
speaking to the passenger and telling him we respect his choice to pray but
he cannot do this during take-off because of the danger to himself and other
passengers. I would politely ask him to take his seat.Also if I were a junior
Cabin Crew I would confer with a senior as there are many issues involved.

12.Tell us about yourself?

Answer: a. A brief summary of your personal details: You have to give your
name, where you are from and a brief review of your resume. You may also
provide any other personal detail that you choose to provide.b. Education:
You should tell the interviewer about your educational qualifications and
any relevant miscellaneous educational qualifications that you might have
amassed.c. Professional experience: Standard questions during a job
interview are “tell me about your professional experience”. Depending on
whether you are a novice or an experienced professional, you should share
your previous job experiences. If you are a novice, then, you could tell
anything that you think would be relevant for the job. You may provide a
scope of your educational capabilities and strengths or any of your hobbies,
etc.d. Your weaknesses and strengths: One of the tricky interview questions
that you might be asked is “tell me about your weaknesses and/or strengths”.
Therefore, you should prepare for such questions. A common mistake is to
take strength and present it as a weakness. You should be honest. You may
share one-two of your weaknesses and the way you have (successfully)
corrected or handled these weaknesses. On the other hand, do not boast your
strengths. Tell about some of your strengths as having a positive impact on
your professional capabilities.
Sample 1:I am …………… I belong to ………….. and I am  staying in the
city from past …….. my father is a  business man and my mother is
housewife.  Coming to my  personal life I always believe two things:  which
makes me  successful my hard work and my honesty and I consider these 
two as assets of my life. Coming to my educational  qualification I am
…….student form ………. My hobbies are ………………..
Sample 2:My name is …….I am from ……..I did my graduation from
……..I had also done a course in ……My family consists of …… members-
Dad, mom, sis including meMy hobbies are during my free timeI love to
……. or listen to ……….. song.My strength are: I have a positive attitude
and I’m hardworking.  As for now these are all about me. Thank you!

15.Why do you want to join us?

Answer:I want to join _____ Airlines because first to be a part of aviation

industry is my childhood dream which I have to fulfill on any cost. ______
is also one of the best airlines who is giving opportunity to fresher. I have
passion for traveling; I love to meet with new people and want to earn more
money so it will be great opportunity for me to work with a organization like
 yours. I am keen interested to work here.(+ The article you wrote when
fulfilling the application form.)

16. Do you prefer working with others or alone?

Answer: I work happily autonomously because I am a self-starter, driven by

a challenge but I enjoy interacting with people and can work well within a
team as well”

 I think it depends on the type of the work. Sometimes it’s easy to

work as a team & sometimes it’s easy to work on your own. But I like both.

 I’m a decent worker myself, but dealing with all the people who make
up a team, having to talk to them, and tell them what to do, having to work
together like that…

 It’s a lot easier for me to just do the work by myself.

 I believe that people thrive when they are part of a team. Each person
has their strong points and weakness. SO, there for, if you have the right
team leader, they should know who they can count on for what when a team
project is assigned. Being a team player is a very helpful thing, it builds
peoples characters and social awareness.

 I enjoy working with people, getting different ideas, trying different

way of doing things, but I also enjoy the solitude of working alone. It really
depends on the job and/or the mood I am in..

17.Do you like being around people?

Answer: Yes I do. I always enjoy people’s company around me and I highly

value others’ opinion, experience and criticism. ‘Air cabin crew’ job
responsibilities greatly related to people and an air cabin crew must fulfill
passengers’ needs throughout the flight and provide a high level of customer
service, serving refreshments and selling duty-free goods. I already applied
for the job because I greatly enjoy being around people.

18. What is the most important quality a cabin crew should have?

Answer: Being a cabin crew requires a person to have solid interpersonal

skills. The person should be always cheerful and should not show their
frustrations or anger to the people around them. This is the most important
aspect of being in the cabin crew.

19.Why do you wish to join the cabin crew job?

Answer:Sample 1:I want to be a cabin crew because being a part of it, I’ll

get the chance to interact with various kinds of people belonging to different
regions, religions and cultures and secondly I want to explore this world in
my own sweet way.
Sample 2:I would like to come into the aviation industry because this is the
only platform which provides us a handsome monetary & incentives. We get
maximum salary, perks, allowances, etc even without acquiring any highest
education degree. And we can start our career even after our 12th. We can
get maximum growth in this aviation industry.
Sample 3:I want become the cabin crew because cabin crew is a very
challenging job for any person, and I want looking for an international career
opportunity. Besides that, I also can chance to serve many different types of
passenger.
Sample 4:Becoming a cabin crew is one of my biggest dreams. I love flying
like a bird in the open sky and I can achieve it by being a part of this
aviation industry.  Moreover, I like interacting with people of different kinds
and cultures which is only possible through this carrier.
Sample 5:‘Being a cabin crew’- the most important thing is we can gain  self
confidence within us by being far away from our family  and also be
independent. Apart from this we can interact with different peoples of
different regions n religious. We can learn many things from them about
their cultures, living style etc. On other hand we can also tell other team
members about our culture n lastly we can roam all over the world with
highly paid salary with just 10+2 education qualification.  Apart from
getting the opportunity to travel the world  while be paid substantially good,
It also gives me a chance  to develop on self confidence and other soft skills
like  decision  making, communication, teamwork, planning, prioritizing,
problem  solving and many more…

20.Why should we hire you?

Answer:I’m a good fit for the position. I have what it takes to solve
problems and do the job. My high energy and quick learning style enable me
to hit the ground and size up problems rapidly. My colleagues would tell you
I’m a team player who maintains a positive attitude and outlook. I have the
ability to stay focused in stressful situations and can be counted on when the
going gets tough. I’m confident I would be a great addition to your team. I
have what it takes to fill the requirements of this job – solve customer
problems using my excellent customer service skills. I will be an asset to
your company. I look forward to being a part of your team.
What would you do if someone who was afraid of flying started panicking?
Here, recruiters are finding out how you can manage a stressful situation with an anxious
flyer. It is key that you have an excellent understanding of how to manage this situation – a
panicking flyer can make a flight uneasy for a number of passengers, not just themselves, so
you have to have the compassionate customer service skills to resolve it. So how can you do
this? Empathise with the passenger, and find more positive ways to make them feel less
nervous. You’ll also need to mention how you would address other passengers who are
concerned about the situation too.
Example:  “First, I would ask the passenger if they are okay, and if there was anything I could
do for them to help put them at ease. I would reassure them that anxiety while flying is very
common and give them some tips for staying calm. I would also make them aware that I
would be coming back to check that they were okay throughout the flight so they are aware
they have a helping hand throughout what could be a rather traumatic time for them.”  

 
What are your customer service strengths?
Cabin crew members spend a lot of time interacting with passengers, checking they have
everything they need. Travelling is stressful, so good customer service skills are essential for
helping them to relax and feel more positive about the whole experience. For this question,
you could say something along the lines of:
“I have a knack for creating a positive atmosphere around me! I always look to uplift anyone I
speak with, whether it’s a passenger or a co-worker. If I had a passenger who wasn’t having an
enjoyable experience, I would try to improve their satisfaction by talking with them, checking if
we as an airline have met their needs e.g. would they like a blanket, neck rest etc. and offering
up my help wherever possible. I would listen to them and try to meet their needs.”  

 
How would you handle an unexpected situation? Can you give us an example?
For this question, recruiters are trying to identify if you can adapt to changes in your
schedule, as typically cabin crew lower in seniority may typically end up in many locations
that the airline flies. Look to build on flexibility here, whether it’s flight schedule changes,
overnight hotel bookings or work availability. You can also touch on adaptability, for example
if you’re handling basic tasks in foreign countries like ordering food or booking a hotel room.

 
Provide us with an example of a time where you’ve dealt with an unhappy passenger – how
did you resolve the issue?
Here, the interviewer is looking to find out how you resolved a difficult situation in the past.
During a flight where you’ll be 38,000 feet in the air, you could have a very unhappy
 passenger that needs to be calmed down, so you have to show you have the skills to
manage this type of situation. Show the interviewer that you have both the people and
problem-solving skills needed to ease the passenger’s concerns. Good points to make for
this include:
 Not being judgmental towards their character
 Carefully considering the situation to figure out what the problem was
 Showing that you wanted to help
 Seeing things from a passenger’s perspective
 
Example: “At my last job, a customer came in absolutely furious, yelling at our staff. I knew it
was out of frustration, so I didn’t take it personally and I made sure they knew their concerns
were being heard. I listened carefully and apologised for the issue they were having. She was
complaining about an item she wanted to return, however she didn’t have her receipt. I
explained that I wasn’t able to give her a cash refund without the receipt, but that I could allow
her to have the same amount in store credit. It ended up being a win-win situation for
everyone, and she walked away happier than when she came in.”
This type of answer shows that you possess the necessary skills to assess and fix a negative
situation.

 
Do you prefer to work as a team or independently?
If you succeed in your interview, you’ll be a part of a large cabin crew, so you’ll need to have
the ability to work as part of a team. By showing that you enjoy working in a team, but also
feel comfortable working on a single task alone, you show that you can adapt to both
situations appropriately. A good way to represent this at interview stage is to give an
example of a time where you demonstrated a project or task where each member of your
team had an individual task to complete, that would contribute to an overall team goal. Just
be sure to acknowledge both independent and team work so you can acknowledge the
importance of each approach.
Example: “While working in customer service, we ran a campaign on a particular product
during Christmas, which required us to hit a certain cash target for the month. In addition to
this, we knew how busy we would be due to the busy period, where we would be required to
have a lot more face to face time with customers. Before the store opened in the morning, we
would all sit down as a team and acknowledge what everyone would be working on
individually throughout the day to encourage these sales, and at the end of the day we would
identify where we were up to, to see if as a team we were meeting expectations. Each of us
knew what we had to do individually to achieve what was expected of us as a team.”  

 
What would you do in an emergency situation in the air?
As a member of cabin crew, you have a very important role to play in managing flight
emergencies. Here, you will need to provide answers that show your ability to keep calm in a
challenging situation, and display leadership skills.
Example: “I would aim to keep calm and collect my thoughts quickly to choose what my next
steps should be – which would include getting my own oxygen mask on first before assisting
others. I would then look to reassure passengers and ensure they have taken the right steps to
prepare. I understand that although this would be a very stressful time for passengers, I would
need to convey my authority and direct them toward the necessary safety procedures. After
this, I would locate the nearest exit doors and start planning a few steps ahead to try and keep
everyone calm.”  

 
Why do you want to become a member of cabin crew?
This is a very important question that you must think carefully about in advance. Employers
want to see your genuine passion for the job and what it entails – they want to know that you
have applied for this job for the right reasons, and that you are the right fit. So be honest
here, and tell them why you think it’s the job for you.
Example: “I have always had a passion for customer service, because I feel that I thrive in this
type of setting. While I loved working in my previous role, becoming a member of cabin crew
would allow me to pair the excitement I have for helping others with another desire, which is to
travel the world. I remember reading about a girl who had said it had been her passion to
become a member of cabin crew, and that it took her years to pluck up the courage to apply –
and she never looked back. I already knew I didn’t want to wait though, and that blog in
particular made me realise that time is precious, so you should do what you love. This
wouldn’t just be a job for me, it would be a dream come true.”
This answer encompasses a passion for the job (which is also a demand in the individual
due to the lack of time spent at home), mentioning someone who inspired you to pursue it,
and showing your desire to help others. So all that’s left now is preparation, preparation and
preparation! Best of luck to you all!

Want more advice for your cabin crew interview? Download these interview questions below!