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    Cabin Crew Interview Tips

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    karinasm
    The document provides information about the interview process, duties, qualifications, skills, working conditions, and career prospects for cabin crew positions. In an interview, expect questions about your knowledge of the role and airline as well as how you handle situations involving teamwork, diversity, problem passengers, and emergencies. Cabin crew duties include safety demonstrations, serving food and drinks, and assisting passengers. Qualifications include education in subjects like languages, tourism, or hospitality along with language skills, customer service experience, fitness levels, and background checks. Skills in communication, customer service, teamwork, and remaining calm in emergencies are important. Working conditions involve irregular hours, shifts, weekends and holidays. Career prospects include advancing to pur

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    Cabin Crew Interview Tips

    Uploaded by

    karinasm
    555 views3 pages
    The document provides information about the interview process, duties, qualifications, skills, working conditions, and career prospects for cabin crew positions. In an interview, expect questions about your knowledge of the role and airline as well as how you handle situations involving teamwork, diversity, problem passengers, and emergencies. Cabin crew duties include safety demonstrations, serving food and drinks, and assisting passengers. Qualifications include education in subjects like languages, tourism, or hospitality along with language skills, customer service experience, fitness levels, and background checks. Skills in communication, customer service, teamwork, and remaining calm in emergencies are important. Working conditions involve irregular hours, shifts, weekends and holidays. Career prospects include advancing to pur

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    Gain confidence and get ready for the interview

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    The document provides information about the interview process, duties, qualifications, skills, working conditions, and career prospects for cabin crew positions. In an interview, expect questions about your knowledge of the role and airline as well as how you handle situations involving teamwork, diversity, problem passengers, and emergencies. Cabin crew duties include safety demonstrations, serving food and drinks, and assisting passengers. Qualifications include education in subjects like languages, tourism, or hospitality along with language skills, customer service experience, fitness levels, and background checks. Skills in communication, customer service, teamwork, and remaining calm in emergencies are important. Working conditions involve irregular hours, shifts, weekends and holidays. Career prospects include advancing to pur

    Copyright:

    © All Rights Reserved
    Download as ODT, PDF, TXT or read online from Scribd
    Download as odt, pdf, or txt
    555 views3 pages

    Cabin Crew Interview Tips

    Uploaded by

    karinasm
    The document provides information about the interview process, duties, qualifications, skills, working conditions, and career prospects for cabin crew positions. In an interview, expect questions about your knowledge of the role and airline as well as how you handle situations involving teamwork, diversity, problem passengers, and emergencies. Cabin crew duties include safety demonstrations, serving food and drinks, and assisting passengers. Qualifications include education in subjects like languages, tourism, or hospitality along with language skills, customer service experience, fitness levels, and background checks. Skills in communication, customer service, teamwork, and remaining calm in emergencies are important. Working conditions involve irregular hours, shifts, weekends and holidays. Career prospects include advancing to pur

    Copyright:

    © All Rights Reserved
    Download as ODT, PDF, TXT or read online from Scribd
    Download as odt, pdf, or txt
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    The key takeaways are that cabin crew are responsible for passenger safety, comfort and service during flights. Their duties include briefings, safety demonstrations, serving food and drinks, and responding to emergencies. They also need excellent communication, customer service and teamwork skills to deal with a variety of situations.

    The main duties of cabin crew include pre-flight briefings and checks, greeting passengers, safety demonstrations, ensuring luggage and passengers are secure, serving food and drinks, performing first aid if needed, and completing reports. They must ensure safety procedures are followed and passengers leave safely.

    Cabin crew need a minimum of GCSEs in English and maths as well as customer service experience. Airlines also require a valid passport, fitness, minimum age and height. Speaking additional languages is beneficial. Strong communication, customer service, teamwork, numeracy and calm under pressure are also important skills.

    During the interview, you are likely to be asked questions relating to the following areas:

    •What you know about the role of a cabin crew member.


    •The reasons for applying and why you want to join this particular airline.
    •What you know about their airline.
    •How you deal with specific situations in your working life and what you learn from them.
    •Challenges faced by the airline.
    •Your own personal qualities and attributes.
    •Your strengths and weaknesses.
    •Team-working skills.
    •Respect and diversity.

    Operational and Situational questions

    •How would you deal with being away from your family and friends for long
    periods of time?
    •Describe a time you suggested an improvement to a work process.
    •What would you do if a coworker was not doing their share of the work?
    •Describe a time you argued with a coworker.
    •What would you do if your coworker refused to follow a new policy?
    •You’ve noticed a coworker or passenger violating safety standards. How would
    you respond?
    •How do you handle difficult passengers?
    •What would you do if you saw a passenger harassing or abusing another
    passenger?
    •Describe a time you solved a problem with an angry customer.
    •Would you be ready to jump out of a plane in case of an emergency?

    What do cabin crew do?


    The day-to-day tasks of cabin crew can vary depending on whether you are working as part of a long-haul or short-
    haul team. General duties include:
    •Taking part in pre-flight briefings about the flight, the passengers and the schedule.
    •Performing pre-flight checks to ensure that security equipment is working properly and that the plane is stocked
    with enough food for the flight.
    •Greeting passengers as they board and directing them to their seats.
    •Making sure that passengers are aware of safety procedures and demonstrating how to use emergency
    equipment.
    •Ensuring that hand-luggage is securely stowed.
    •Making announcements on behalf of the captain.
    •Serving food and drink.
    •Selling duty-free items.
    •Performing first aid if necessary.
    •Ensuring that passengers follow safety procedures in an emergency.
    •Making sure that passengers leave the plane safely.
    •Completing flight reports after the journey.

    What qualifications do you need to become a


    cabin crew member?
    You will need a good secondary education with a minimum of GCSEs in English and maths (grades A*-C or 9-4).
    Further study, such as A-levels, a foundation degree or even a degree in subjects such as languages, leisure and
    tourism, and hospitality management may make your CV more attractive to employers.
    Being able to speak another language is a particularly attractive asset as you will be coming into contact with
    customers from all over the world on a daily basis. Airlines will also value customer service experience very highly.
    Airlines usually have their own list of requirements for cabin crew. These are likely to include:
    •A good level of general fitness and the ability to swim at least 25 metres
    •A valid passport without restrictions
    •Clearance from the Disclosure and Barring Service.
    •A minimum height restriction as you will need to be able to reach all the safety equipment in the aircraft
    •A minimum age restriction which is usually 18

    What skills do you need to become a cabin crew


    member?
    •You will need excellent communication skills in order to understand and see to your customers’ needs, especially
    in the case of an emergency.
    •Cabin crew need to be dedicated to excellent customer service as their main role is to provide a comfortable and
    safe experience for their passengers.
    •Cabin crew members need to work together as a team to make sure that all passengers are looked after and
    comfortable.
    •Numeracy skills are useful for handling money.
    •In the case of an emergency, it is essential that cabin crew have the ability to remain calm.
    •The ability to deal with a range of people in a polite but firm way is important in such a confined working
    environment.

    What are the working conditions for cabin crew?


    You will typically work in shifts that consist of unsociable or irregular hours. It will include early mornings and late
    nights, sometimes working through the night and at weekends, as well as public holidays. Short-haul flights may
    provide more regular hours.
    You will need to be flexible on your days off, particularly when dealing with flight delays or cancellations – in the
    event that either of these happens, you will be compensated. Part-time opportunities are also available, but these
    will also involve unsociable hours.

    What are your career prospects as a cabin crew


    member?
    There are opportunities for cabin crew to progress into more senior roles. After you have gained some experience
    and demonstrated your commitment to the role, you will usually be promoted to the position of purser or chief
    purser. These roles come with the added management responsibilities of certain cabins, such as economy or
    business class.
    The next step is usually to become a senior cabin crew member. The senior cabin crew manage all cabin crew on
    board a flight and it is their responsibility to ensure that the correct paperwork has been completed at the end of
    each journey.
    If you have proven the ability to provide exceptional service in first class or business class cabins, there are
    opportunities to become VVIP cabin crew. These roles are usually on private aircraft and look after important
    private clients, such as government officials or members of royal families.

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