Adjustment Letter

November 4, 2011

Mrs. Trisha Anne Banzon Complete Table, Inc. P.O. Box 3132 Austin, TX 78703

Subj.: November 4 letter about damaged shipment

Dear Mrs. Banzons: I have just received your October 20 letter about the damaged shipment you received through Redfox Corporation and regret the inconvenience that it has caused you. From your account of the problem, I am quite sure that your request for the $200 adjustment on the damage to the 2 computer processor will be granted. A certain amount of breakage of this sort does unavoidably occur in cross-country shipping; I am sorry that it was your company that had to be the one to suffer the delay. I must remind you to keep the damaged computer processor in the same condition in which you received them until one of our representatives can inspect them. That inspection should take place within 2 weeks. If all is in order, as it sounds to be in your letter, you can expect the full reimbursement within 2 weeks after our representatives inspection. I hope this unfortunate accident will not keep you from having merchandise shipped by Redfox Corporation in the future.

Sincerely,

Oscar P. Acuyong Customer Relations Redfox Corporation Columbus, Ohio 45453 (315) 565-6789

Recommendation Letter

Aug. 18, 2011 Re: Recommendation for Sharon Westman

Dear Hiring Manager: I was initially impressed with Sharon Westman's enthusiasm, communication skills and professional demeanor when I hired her four years ago as a customer service rep within JRW Inc.'s call center. During the two years Sharon reported to me (I have since moved on to a different department), she consistently demonstrated all of these qualities and more, and I heartily endorse her for any customer service position. Sharon is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated customers is unparalleled, and it is because of her excellence in this area that I repeatedly asked her to mentor new employees in the call center. Sharon multitasks effectively and is able to handle a high-volume workload. She consistently met or surpassed all weekly call center metrics (including customer satisfaction, call volume and response time), and her daily written reports were accurate and thorough. Of particular value to me as a former call center manager was Sharon's team player mind-set, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer expectations. I regularly received unsolicited praise from customers commending Sharon's outstanding level of service, professionalism and followthrough. Organized and diligent, Sharon quickly learned technology systems and software that were unfamiliar to her when she first started with JRW, and she also attended optional professionaldevelopment seminars offered through the company. She is pursuing an associate's degree in business through evening classes at ABC Community College. Sharon is a hardworking, top-performing customer service professional. She has my highest recommendation, and I am happy to furnish more details if you would like additional information.

Sincerely,

Oscar P. Acuyong Field Service Manager (former Call Center Manager) JRW Inc. (555) 555-5555

Claim Letter

3000 East James Road Alexandria, VA 22303 July 20, 1997 Mr. Joel Turner, Manager Professional Computing, Inc. 2500 Leesburg Pike, Suite 10 Alexandria, VA 22300

Dear Mr. Turner: I am pleased with the Pentium computer that I purchased from you on July 10, 1997. However, I have discovered one problem that needs to be corrected. When I purchased the computer, I requested a Matrox Millennium graphics accelerator with a 4 megabyte base board. When I picked up the computer, I signed a statement on the invoice that the computer was configured properly. However, as you can see from an attached copy of the invoice, it does not make clear how much memory was installed with the accelerator. Before signing the statement, I asked about the amount of memory that had been installed. Your salesman, Richard Riley, told me that my system contained a board with 4 MB of memory. Unfortunately, I have since discovered that my system has only 2 MB of memory. I am upset about the lack of memory since I am unable to produce the project for which I specifically purchased my new computer. I need to have the memory installed as soon as possible, or I will return the computer within the 30-day period allowed in the sales contract. Please let me know when I can bring the computer in for service. You can reach me at home (572-3304) or at work (634-6803).

Sincerely,

Oscar P. Acuyong
Enc. Invoice No. 34-2580

Job Rejection Letter

Mr Ray Jeremiah 10 Corner Street Winchester Views Bington BT 253647

Dear Mr Jeremiah, Thank you for your interest in the position of Test Engineer with BILTONG Electronics Ltd. We received over 200 applications for only 10 positions that are available. We have now completed our initial selection process and have compiled a shortlist of candidates who will now be interviewed as part of the recruitment process. As we are unable to meet personally with all the well qualified candidates who applied, we regret to inform you that your application was unsuccessful in securing an interview. Please feel free to apply for any future open positions at BILTONG Electronics. We wish you success with your job search and thank you for your interest in our organization. Yours Sincerely, Signed

Oscar P. Acuyong Recruitment

Refusing Letter

Ms. Jeniffer Ricardo President of Writer's Association 121, St. Park's Street New York Dear Ms. Jeniffer Ricardo, I am really honored to receive an invitation to become a member of your prestigious Association. I am greatly thankful to you and the other members of the Association to give me such an honorable offer. I understand that being part of your Association would require me to put in my quality time and effort which I am quite willing to. However, I am already committed to various projects for more than a year and hence, I will not be able to do justice as a member of the Association. I respectfully request you to look for another person who is worthy to be a member of your Association. Best Wishes for the Future.

Sincerely, Oscar P. Acuyong

Bad News Letter October 11, 2011

Mr. John Anderson 1528 NE 173rd Avenue Woodinville, WA 98072 Dear Mr. Anderson Thank you for your letter of September 15. We appreciate your inquiry concerning your Benson 500 motorcycle. We want to satisfy our customers with high-quality products and service. The Benson Bike Shop carries a one-year warrantee on all parts and labor under normal usage. Page 6 of your owner's manual states that 2-cycle engine oil and unleaded gasoline must be used for the warrantee to be in effect. Our inspection of you motorcycle engine showed that 10W30 oil had been used, along with leaded gasoline. The use of incorrect oil and gasoline has caused the problems you are experiencing. Our skilled technicians can repair your motorcycle engine at the usual rate. The repairs are guaranteed for 90 days. We are confident that we can restore your engine to excellent working condition, and we would be happy to answer any maintenance questions you may have. Please call our repair center at 425-564-7889 to tell us if you would like us to proceed with the repairs. As soon as your engine is repaired you will be able to enjoy riding your Benson 500 once again.

Sincerely

Oscar P. Acuyong Benson Service Center

Job Solicitation Letter

Mr. Oscar P. Acuyong 1335 Hampton Boulevard Houston, TX 52336 March 15, 2005

Ms. Sarah Lopez Manager of Human Resources Atlantic Industries Corp. Houston, TX 52326

Dear Ms. Sarah: I would like to apply for the post of Project Manger in your renowned organization. I read the job description in Daily Business Jobs on Wednesday, March 12, 2005 published by Atlantic Industries Corp. The position needs a candidate with at least three years experience in system analysis, end user documentation and system applications. As I was working on the position of system analyst for two years, I can effectively handle the responsibilities of Project Manager. The university courses have given me practical experience of computer programmer and system developer. This helped me to understand many complex operations of computer applications. I have also received a training of advanced applications in system analyst. The position advertised for your organization seems to match my interest and qualification. I am sure that I can be a best candidate for the position. I am genuinely interested to work with Atlantic Industries Corp. on the advertised position. Please accept my request for an interview in which we can discuss my qualifications. Please feel free to call me at 1111-2222. Thanks to you for the consideration. I look forward hearing from you.

Sincerely,

Oscar P. Acuyong

Letter Asking for Donation

Mr. John Anderson 1528 NE 173rd Avenue Woodinville, WA 98072 Dear Mr. Anderson As someone who is in a leadership position at Your Company, I know that youre pressed for time. But please, could you give me your full attention for the next 30 seconds as you read this letter? You see, the children at Our School would like to have a science fair this year. But you know how it is: government budget cuts, on top of too-small budgets in the first place, have combined to make it impossible for them to be able to do so. Unless someone steps in to help them. And thats where you come in. The benefits of science fairs at schools are priceless: teaching children about the wonders of science and motivating them to learn about their world is one of the best ways they can learn about themselves and develop their interests, leading to future careers in engineering, biology, chemistry, and hundreds of other fields. By helping the children at Our School to be able to have a science fair, you are not just helping them, but youre also investing in the long-term future health of your community and even your company. A healthy, well-trained workforce is the most valuable asset at any company, and by helping our children to have the science fair they so desperately desire, you will be planting seeds for future employees loyal to your company. Not only that, by contributing you will also be receiving free advertising and positive public relations in the community. Thats because we will post your name in the program for the science fair, as well as on any materials produced promoting the science fair. To top it all off, we will have a Partner Wall, bearing the names of all the contributors to the science fair, which will be prominently displayed at the science fair itself. By contributing towards the science fair at your local school you can help our children immeasurably, receive free advertising and promotion for your company and feel good about it all! Would you please help? Were planning on holding the science fair in January inside the school gymnasium. By then we need to raise a total of Php. 50, 000.00, which will cover equipment rentals, presentation tables and chair rentals, printed materials like entry forms and flyers. Any amount youre willing to donate will be greatly appreciated! Please contact us at 09289474709 to find out how we can work together to give our children the best science fair possible while giving your company the exposure it deserves for helping us out. Hope to hear from you and thank you for your time. Sincerely,

Oscar P. Acuyong

Letter Acknowledging Donations

October 23, 2011 Joe Minerval 1234 Main St. Smallville, CA 90000 Dear Joe, Do what thou wilt shall be the whole of the Law. This letter is to acknowledge receipt of your donation of seven 24K gold candlesticks made to XXX Oasis on October 23, 2005. XXX Oasis is a non-profit religious organization, exempt from federal taxes according to IRS Code 501(c)(3) under the group exemption of Ordo Templi Orientis USA. No goods or services were provided to you in exchange for this contribution. Thank you for your generous contribution. Love is the law, love under will.

Oscar P. Acuyong

Email Letter

To: [email protected] cc: [email protected] Subject: Invite to the monthly meeting Dear Mr. Brown, I hope you are doing alright with the new assignment. I must compliment you on the quality of work you presented during the last monthly meeting. This mail is an invitation to the monthly meeting of June. I hope to see all the details requested by the board ready for presentation in the meet which is scheduled at the end of the week in the last week of June. I regard that you have ample time to assimilate the details and make them ready. In case there are any changes or details that I need to know before hand, I recommend that we meet in my office to discuss the same. Please talk to my secretary for an appointment. Feel free to call me on my extension if there is an emergency.

Regards,

Oscar P. Acuyong

Positive Letter

To Whom it May Concern: Kathleen Doe volunteered for four years in the Women's Health ward at ZBD Community Hospital. During this time, she was a dependable volunteer who never missed a shift. Kathleen was an asset to the hospital. She was always cheerful and willing to assist with any task. In addition, Kathleen was motivated and interested in learning. Kathleen is relocating due to family circumstances, and, unfortunately, we will no longer be lucky enough to have her services. She will be missed and I highly recommend her to any future employer or volunteer organization.

Sincerely, Oscar P. Acuyong

Transmittal

November 4, 2011

Ms. K. Hamilton, Investor George Brown Investments 200 King Street East Toronto, ON M1J 2Y2 Dear Ms. Hamilton: Following our previous discussion, we are pleased to submit the Business Plan for The Baseball House. As mentioned, we are seeking an additional five investors who would invest $40,000 each. In return, The Baseball House would give each investor a guaranteed return of 5% of profit per year.

The Baseball House will provide a broad range of baseball equipment and services intended to meet the needs of baseball players at all levels of ability; from beginners to semi-professional to professional. The Baseball House will be the one stop shop for baseball in Southern Ontario. We have secured contracts will minor league teams and several community clubs in Ontario and have purchased the exclusive Canadian rights to the hockey- style catchers mask. The Baseball House will produce a four colour catalogue featuring our products that will be available throughout North America. Our plan includes complete details of our marketing and financial plans and a detailed schedule for the plans implementation. The plan also outlines our projected return for investors. From this projection, we are forecasting a 25% return on investment after the first year. Our deadline for investment is December 15. On November 30th, 7:00 pm you are invited to a seminar/prelaunch party and information session at the SkyDome-in The Hitting Zone Conference Room. If you have any questions, the partners would be pleased to discuss these either at the seminar or at your convenience. We look forward to doing business with you.

Sincerely,

Oscar P. Acuyong

Persuasive Message 1010 Firtree Lane Corvallis, OR 97330 (541) 555-9309 January 14, 1995 Dr. Benjamin More Department of History Oregon State University Bexell Hall Corvallis, OR 97333 Dear Dr. More,

I am writing to request a letter of recommendation. I hope that you remember me. My name is Eliza Doolittle, and I was a student in four of your classes: HIST 314, Spring 1993; HIST 448, Fall 1994; HIST 432, Winter 1994; and HIST 449, Spring 1994. My final class project for HIST 449, History of Medicine, was a 30 page paper entitled, "Medical History: The Germ Theory Enlightens a Dark Medical Past." My paper received an A from you, and it was published in the college journal, Prism, that year. At the time, you suggested that I might consider a career in the writing or publishing fields. Well, the time has come for me to follow your suggestions. I have applied for an editorial position with the McGovern/Hill Publishing Company in Chicago. The company has asked me to supply them with three letters of recommendation. I would appreciate it if you could write one for me. McGraw/Hill wishes to know the conditions under which you knew me, your understanding of my aptitude for writing, my qualifications to edit the work of others, my leadership abilities, and anything else you feel pertinent. I have enclosed a copy of my resume to help you write the letter. McGraw/Hill would like the letter by the end of the month as I have an interview scheduled for the first week of February. If you would, please send it to the following person and address: Betty Butler Human Resources Department McGraw/Hill Publishing Company One Research Park West Chicago, IL 55555 Thank you very much for your attention to this matter, and I sincerely appreciate your efforts on my behalf.

Sincerely,

Oscar P. Acuyong

Performance Appraisal Letter

To: Kathleen Doe

From: Oscar P. Acuyong

Re: Annual Evaluation -- 2009-2010 Academic Year This letter will serve as an evaluation of your performance from March 16, 2009 through March 15, 2010. It reviews your contributions to the Library services and contains comments from your secondary supervisor on your progress in the collection management program. I will direct my remarks to the following areas: Professional Responsibility, Professional Development and Scholarship, Professional Service Activities. The comparison of your Annual Assignment and Annual Activity Report demonstrates that you have been active in all three areas. Your accomplishments detailed in the attached Annual Activity Report clearly stand on their own merit. Your dedication and personal commitment to excellence is evident in everything you produce and in how you go about it. You are always a credit to yourself, the libraries, the university, and the profession. I am delighted to say that your performance consistently exceeds expectations. Judging by your achievements, I think you are making excellent progress toward tenure and promotion to Associate University Librarian. 1. Professional Responsibility [paragraph or two describing accomplishments] In the first criterion for tenure, I rate your performance as exceeds the criteria. 2. Professional Development and Scholarship [paragraph or two describing accomplishments] In the second criterion for tenure, I rate your performance as achieves the criteria. 3. Professional Service Activities [paragraph or two describing these] In the third criterion for tenure, I rate your performance as needing improvement. You have made outstanding contributions to the library and I look forward to continuing to work with you. Recommendations for 2010-2011:

Fund Raising Letter

Dear friends and family,

Can you envision a land where cows are holy, animal sacrifices are a weekly occurrence and human cremations take place daily? I want to share with you a challenging ministry opportunity God has presented to me. During March 28 - April 10, I will be going to Bangkok and Nepal with a team from First Christian Church. Our two-week trip will focus on Hindu and Buddhist cultures in this area of the world that is often referred to as 'the heart of darkness.' The purpose of our trip is fourfold:

First, we will be allowing God to work in our lives through the personal enrichment that comes from this type of a mission trip. Second, this Prayer Journey will help us focus our individual prayers by traveling to a foreign land and praying 'on-site with insight.' We will pray for the Hindu and Buddhist people that God may open their eyes and hearts to the message of Jesus. Third, we will be visiting an 'unreached people group' of which less than 1% is Christian. First Christian Church has adopted the Newar people group and is assisting in bringing them the gospel. We will be working with some Newar churches to help them grow in their Christian walk. Fourth, we will encourage local Christians in Bangkok and Kathmandu. Our presence will bolster their spirits and support their work. We will visit many small villages in Nepal where we will develop relationships with the Christians there.

I'm excited about the opportunity and experience that lie ahead. I hope you see the value in what we will accomplish. As you can imagine, a trip like this requires financial support from a number of people. I need to raise $3,000 by March 20th. If you can support me in a financial way, I would be very grateful. And, most importantly, I also need your prayer support. Prayer is the fuel that will allow us to be successful as we follow God's leading in ministry in these countries. Without prayer, nothing will happen. If you would like to be part of this mission through your financial support, send a check to: [ insert church address here ] Envelopes are enclosed for your convenience. Please make your check payable to [ insert name of church here ] and write "Nepal" and my name on the memo line. All contributions are tax deductible. While money is important, it comes in a distant second to my need for your prayer support. Since prayer support is so important to the success of this mission, I would like to know if I can count on you in that area. Enclosed is a bookmark that you can put in your Bible, on your bathroom mirror, on the "fridge", or anywhere else you will see it at least once a day. Please pray daily for the areas listed. Because they haven't heard,

Oscar P. Acuyong

Endorsement Letter June 20, 2010 Mr. Gale Forceberg R & D Manager Fast Lane Production Company 75 Kilometer Drive Detroit, MI 55555 Production Department Fast Lane Production Company 75 Kilometer Drive Detroit, MI 55555 Dear Team, Effective June 10, 2010, the company will impose a 10% daily salary deduction from all employees that come to work late. The company used to impose only a 5% daily salary deduction. However, weve noticed that within the past few months, the number of employees coming to work late has increased. If an employee is tardy, the companys overall productivity is also affected since less work is accomplished in a day. If employees come on time, we could reach our quota for the day, or may even exceed it. As a part of our rules and regulations, everybody is required to abide by this new policy. Failure to follow this will result to breach of company policy. We are looking forward to the employees improvement. Let us all work cooperatively for our companys success. Should you have any other questions or concerns, please feel free to contact me at 123-45-67. Thank you very much. Sincerely, Oscar P. Acuyong

Block Format Letter

Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name: First Paragraph: Why You Are Writing. Remember to include the name of a mutual contact, if you have one. Be clear and concise regarding your request. Middle Paragraphs: What You Have to Offer. Convince the readers that they should grant the interview or appointment you requested in the first paragraph. Make connections between your abilities and their needs or your need for information and their ability to provide it. Final Paragraph: How You Will Follow Up. Remember, it is your responsibility to follow-up; this relates to your job search. State that you will do so and provide the professional courtesy of indicating when (one week's time is typical).

Sincerely, Your Signature

Your Typed Name

Modified Block Format

Legend: 1. Return Address: If your stationery has a letterhead, skip this. Otherwise, type your name, address and optionally, phone number, five spaces to the right of center or flush with the right margin. Five spaces to the right of center is common. These days, it's also common to include an email address. 2. Date: Type the date five spaces to the right of center or flush with the right margin, two to six lines below the letterhead. Five spaces to the right of center and three lines below the letterhead are common. If there is no letterhead, type it where shown. 3. Reference Line: If the recipient specifically requests information, such as a job reference or invoice number, type it on one or two lines, immediately below and aligned with the Date (2). If you're replying to a letter, refer to it here. For example, Re: Job # 625-01 Re: Your letter dated 1/1/200x. 4. Special Mailing Notations: Type in all uppercase characters, if appropriate. Examples include SPECIAL DELIVERY CERTIFIED MAIL AIRMAIL

5. On-Arrival Notations: Type in all uppercase characters, if appropriate. You might want to include a notation on private correspondence, such as a resignation letter. Include the same on the envelope. Examples are PERSONAL CONFIDENTIAL 6. Inside Address: Type the name and address of the person and/or company to whom you're sending the letter, three to eight lines below the last component you typed. Four lines are standard. If you type an Attention Line (7), skip the person's name here. Do the same on the envelope. 7. Attention Line: Type the name of the person to whom you're sending the letter. If you type the person's name in the Inside Address (6), skip this. Do the same on the envelope. 8. Salutation: Type the recipient's name here. Type Mr. or Ms. [Last Name] to show respect, but don't guess spelling or gender. Some common salutations are Ladies: Gentlemen: Dear Sir: Dear Sir or Madam: Dear [Full Name]: To Whom it May Concern: 9. Subject Line: Type the gist of your letter in all uppercase characters. Be concise on one line. If you type a Reference Line (3), consider if you really need this line. While it's not really necessary for most employment-related letters, examples are below. SUBJECT: RESIGNATION LETTER OF REFERENCE JOB INQUIRY 10. Body: Type two spaces between sentences. Keep it brief and to the point. 11. Complimentary Close: Type this aligned with the Date (2). What you type here depends on the tone and degree of formality. For example, Respectfully yours (very formal) Sincerely (typical, less formal) Very truly yours (polite, neutral) Cordially yours (friendly, informal) 12. Signature Block: Align this with the Complimentary Close (11). Leave four blank lines to sign your name. Sign it exactly the same as you typed it below your signature. Title is optional depending on relevancy and degree of formality. Examples are John Doe, Manager P. Smith Director, Technical Support R. T. Jones - Sr. Field Engineer 13. Identification Initials: If someone typed the letter for you, he or she would typically include three of your initials in all uppercase characters, then two of his or hers in all lowercase characters. If you typed your own letter, just skip it since your name is already in the Signature Block (12). Common styles are below. JAD/cm JAD:cm clm 14. Enclosure Notation: This line tells the reader to look in the envelope for more. Type the singular for only one enclosure, plural for more. If you don't enclose anything, skip it. Common styles are below. Enclosure Enclosures: 3 Enclosures (3) 15. cc: Stands for courtesy copies (formerly carbon copies). List the names of people to whom you distribute copies, in alphabetical order. If addresses would be useful to the recipient of the letter, include them. If you don't copy your letter to anyone, skip it.

Tips:

Replace the text in brackets [ ] with the component indicated. Don't type the brackets. Try to keep your letters to one page, but see page 2 of this sample if you need continuation pages. How many blank lines you add between lines that require more than one, depends on how much space is available on the page. The same goes for margins. One and one-half inch (108 points) for short letters and one inch (72 points) for longer letters are standard. If there is a letterhead, its position determines the top margin on page 1. If you don't type one of the more formal components, don't leave space for them. For example, if you don't type the Reference Line (3), Special Mailing Notations (4) and On-Arrival Notations (5), type the Inside Address (6) four lines below the Date (2).

Guidelines / Rules in Making Apology Letter

Each of us has, at one time or another, said or done something that we wish we hadn't said or done. Rather than dwell on the mistake, however, we should take quick action to remedy the problem and then get on with life. An effective letter of apology is an important part of that process and can help turn "lemons into lemonade" and actually improve a relationship. This short article will give you several reasons for writing an apology letter and offer a few important suggestions to help you write a good one. TIMING. Write the apology letter as soon as possible. ACTIONS. Rather than focusing on the damage you have caused, write about things you will do to rectify the situation. BRIEF. Keep your apology letter short and to the point. SINCERITY. No one wants to read overly dramatic language. Choose your words carefully and express yourself clearly and simply. TONE. Your apology letter should be considerate and respectful. Remember, you are trying to rebuild a damaged relationship. BLAME. Take full responsibility for what you have done. FOLLOW UP. Try to set up a time when you can apologize in person, then back up your apology with considerate behavior in the future.

Apology Letter Tips: For a defective, damaged, or incomplete product Write this apology as soon as possible after the incident. Focus on actions to rectify the situation rather than any damage you may have caused. Accompany your apology with a promise of compensation or restitution. A sincere apology can go a long way toward winning back a disgruntled customer. Consider offering the customer a peace offering such as a discount on their next purchase. For a late payment Your apology should be brief and to the point. Your reputation as a trustworthy customer and credit risk may be in question, so your immediate and thorough attention to the matter is important. Focus on your actions to correct the problem and offer assurance it won't happen again. A sincere, well-worded apology can do much to defuse a potential problem. Rebuild your reputation by consistently making payments on time in the future. For a missed deadline Apologize for a missed deadline as soon as possible after the incident. The tone of your letter should be considerate and respectful because you have probably caused some inconvenience. The letter should focus on actions you will take to make up for the missed deadline. A sincere, well-worded apology followed by positive action can do much to undo any damage to your reputation. Rebuild your reputation by consistently making your deadlines in the future.

For a shipping delay or error Write this apology as soon as possible after the incident. Do not apologize unless you plan to take full responsibility, and do not blame your reader or anyone else in any way. A sincere, wellworded apology can be effective in winning back an unhappy customer's confidence and patronage. Consider offering the customer a peace offering such as a discount on their next purchase. For betrayed trust Write this apology as soon as possible after the incident. Don't apologize unless you plan to take full responsibility. Focus your comments on the actions you are taking to rectify the situation, not on the damage done. A sincere, well-worded apology, coupled with action, can go a long way toward repairing the damaged relationship. In this situation, it is usually best to apologize with a handwritten note or face to face. For hurt feelings Write this apology as soon as possible after the incident. Assume your reader has good reason for being offended. Express your regret with deep sincerity. In this situation, it is usually best to apologize with a handwritten note or face to face. For missing a meeting or an appointment Whether you have already missed an appointment or will miss an appointment in the future, an explanatory note is a courtesy that will be appreciated. It shows you do take the relationship seriously. Be concise and polite. For missing an event or for forgetting someone Write this apology as soon as possible after the incident. Focus your comments on what you are doing to rectify the situation rather than on any damage you may have caused. A sincere, wellworded apology can go a long way toward patching up a damaged relationship. Back up your apology with considerate behavior in the future. For being late to a meeting or appointment Write this apology as soon as possible after the incident. Don't apologize unless you plan to take full responsibility and don't blame anyone. Rebuild your reputation by being consistently on time in the future. For offensive behavior Write this apology as soon as possible after the incident. This apology is best expressed with a handwritten note. Back up your apology with considerate behavior in the future. For poor or inadequate service Write this apology as soon as possible after the incident. Don't apologize unless you plan to take full responsibility. A sincere, well-worded apology can help win back disgruntled customers and business associates. Back up your apology with model behavior in the future. For someone else (business) Normally, you should only apologize for your own offenses. However, if you are in some way accountable for the offender's behavioras a supervisor might be, for exampleit may be appropriate to write an apology even if the offender also writes one. Write a sincere apology as soon as possible after the incident. For someone else (personal) Normally, you should only apologize for your own offenses. However, if you are in some way accountable for the offender's behavioras a parent or youth leader might be, for exampleit would be a good idea to write an apology, even if the offender also writes one (under your guidance). Write a sincere apology as soon as possible after the incident.

To an employee or employees Write this apology as soon as possible after the incident. The apology should be unilateral. Do not attempt to apologize unless you plan to take full responsibility. A sincere, well-worded apology, coupled with action, can go a long way toward patching up damaged relationships with employees. Consider offering the employee(s) some sort of peace offering such as a check bonus or a one-time, 2-hour lunch break. Business apology Write this apology as soon as possible after the incident. It should be clear, concise, and dignified. Focus on actions you are taking to rectify the situation, rather than on any resultant damage. A sincere, well-worded apology can go a long way toward winning back disgruntled customers and business associates. Personal apology Write this apology as soon as possible after the incident. Focus on actions you are taking to rectify the situation, rather than on any damage you may have caused. A sincere, well-worded apology can go a long way toward patching up a damaged relationship. Back up your apology with considerate behavior in the future.

Guidelines / Rules in Making Welcome Letter

Parents and teachers should work together to ease the transition into school for kindergarteners. This cannot be accomplished without effective communication. Sending letters home to both your kindergarten students and their parents can open those lines of communication and ease everyone's nerves before school starts. An effective welcome letter to parents and postcard to children can create a simple but powerful start to a good school year.

1. Who
o

Welcome your students and their parents separately. Most teachers send one letter to welcome both the parents and their students, but this is not an effective means of communication for a kindergarten teacher because kindergarteners cannot yet read. Send the kindergarteners a postcard. For your students, receiving a postcard, or any mail is exciting, and receiving correspondence from you makes you their friend instead of a stranger. This is especially important for kindergarteners. Children in older grades have the benefit of having seen their teacher around the school building. Since you have not had this kind of interaction with your students, the postcard serves an important icebreaker. Send the parents a letter. For the parent, a letter establishes an open line of communication, which may make them more likely to continue communicating with you during the school year.

When
o

Send the letter to parents 10 to 14 days before school starts. Send this letter first, so that parents have time to contact you if they have questions and so they have time to prepare for any special requests you make in the letter. For example, if you have a special project planned for the first day of school and request supplies, you need to give them time to get those supplies. Send the students' postcards five to seven days before school starts. You want the postcard to get the child excited about coming to kindergarten. The closer to the first day of school the postcard arrives, the more motivating it will be.

What- Postcard
o

The goal of the postcard is to put the kindergartener at ease before the first day of school. For kindergarteners, the image on the postcard needs to be meaningful because it is the part of the message they can most easily understand. The postcard should ideally have a picture of their classroom on the front. You can print these out on card stock from your computer. This allows the kids to get familiar with the learning space before the first day of school and can do a lot to minimize their fear of the unknown and ease their transition. On the back, tell them how excited you are about having them in your classroom and how much fun you plan to have this year. You may list a few of the activities you have planned if there is space.

What - Letter
o

In the parent letter, include your basic contact information and a brief positive spin of your expectations. Teachers of higher grades often send supply lists, goals and expectations, classroom rules and other essential information in the welcome letter. This is not the best approach for a letter to your kindergartener's parents. Parents of kindergarteners, especially if your student is their oldest child, may quickly become overwhelmed with this information. Save specific instructions

and essential information for the packet you hand out at open house, or that you send home on the first day. Instead list supplies needed for the first day of school in this letter, and give a brief description of what you plan to do on the first day. Parents who are nervous will be comforted to know that you have a plan for their child's first day of school. You can also encourage parents to talk to their child about the planned activity. Knowing what to expect from the first day of school may reduce the child's anxiety.

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Be positive. Both the letter and the postcard should be encouraging because kindergarten students and their parents will be apprehensive about the first day of kindergarten. Maintain an upbeat tone throughout the correspondence. It is important that you sound excited in the postcard and competent in the letter. Be personal. Include personal information about yourself in both the postcard and the letter that will put the reader at ease. In the postcard, say something that gains the kids' interest like "I am Miss Jane Doe, and I love the color purple" or " I am Mr. John Smith, and I have three dogs." It helps the child feel like they know you and gives them something that they can use to relate to. It gives them a conversation starter. The letter should say something that gains the parents' confidence like " I have been teaching kindergarten for five years." If you are a first-year teacher, relate to them other experience you have in the field like "Before entering teaching, I worked as a counselor at Camp Sunshine with fourto six year-olds".