GB560

GB560
Designing, Improving, and Implementing Processes

ExcelTrack™ Module Preview
This guide contains a preview of the materials for all course modules in this series:
GB560M1 Business Process Optimization

GB560M2 Project Management Concepts
GB560M3 Change Management Planning and Evaluation
GB560M4 Executing Business Process Improvement Plan
Be sure to follow the detailed directions found within the actual course modules after you
receive access. The content in this guide is only a preview and course content may have
changed.
GB560 ExcelTrack Module Preview
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Course Materials
Library and web sources are provided within each course.
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Course Code GB560M1
Competency Title Business Process Optimization
Outcome(s) GB560M1-1: Analyze the impact of business processes on

organizational performance.
Learn: Reading and Research
Reading List 1
Complete the readings and/or videos found in the list for this module. These will be used
in the Discussions, assessment, and other activities. The readings are located at the link
below this list.
● Baldoni, J. (2016, July 8). Vision, mission, and values. SmartBrief.

https://www.smartbrief.com/original/2016/07/vision-mission-and-values (2 minutes)
Baldoni discusses the relationship between vision, mission and values and describes
ways to ensure they are relevant and complete.
● Cagley, T. (2016, October 20). Systems thinking: Putting systems thinking to work in
process improvement. Software Process and Measurement.
https://tcagley.wordpress.com/2016/10/20/systems-thinking-putting-systems-thinking-to-
work-in-process-improvement-2/ (2 minutes)
This article describes systems thinking and process improvement, and discusses how to
look at process improvement from a systems thinking perspective.
● Ingram, G., & Lord, K. M. (2019, March 26). How global development leaders think their
field is changing. Brookings. https://www.brookings.edu/blog/future-
development/2019/03/26/how-global-development-leaders-think-their-field-is-changing/
(2 minutes)
Ingram and Lord present the key findings of the study conducted by The Brookings
Institute entitled “Global Development Disrupted: Findings From a Survey of 93
Leaders.”
● Kumar, A. (2018). Business process management. Taylor & Francis.

https://libauth.purdueglobal.edu/sso/skillport?context=137741 (10 minutes)
○ Chapter 1: “Evolution of Process Thinking”

○ Chapter 2: “How to Model a Process”
These chapters address the importance of process thinking to organizational success

and present steps to model a process using a variety of techniques.
Page 4 of 19
● Zhu, P. (n.d.). System thinking vs. process thinking. Future of CIO.

http://futureofcio.blogspot.com/2015/04/system-thinking-vs-process-thinking.html (2
minutes)
Zhu presents an overview of systems thinking, and process thinking and discusses how
both can be used for problem solving and improvement.
View the following videos that will be used in the discussions and/or assessment:
● Mirabelli, V. (2017, August 9). 002 - Current state v. future state process? [Video].
YouTube. https://www.youtube.com/watch?v=JUI-lSwhc2o (3 minutes)
This video presents information on what organizational conditions are in place to

determine when to map the future state process versus the current state process.
● PlanPlusOnline. (2017, November 30). What’s the difference between a system and a
process? [Video]. YouTube. https://www.youtube.com/watch?v=YD3_apkhMUo (4
minutes)
This video presents an example of how a system relates to individual processes within
the system.
Key Terms
● Systems thinking
● Process thinking
● Current state
● Future state
Reading List 2
below this list.
● American Management Association. (2019, January 24). Measure your progress toward
your vision. https://www.amanet.org/articles/measure-your-progress-toward-your-vision/
(2 minutes)
In this American Management Association (AMA) article, the process for how to
measure the progress of vision implementation and integration in an organization.
● Koch, B. (2019). Creating a vision statement to lead your business. The Alternative
Board. https://www.tabdenverwest.com/2015-3-4-creating-a-vision-statement-to-lead-
your-business/ (2 minutes)
Koch discusses how the creation of a personal vision can be a foundation for use in a
business context.
Page 5 of 19
● LID Editorial. (2015). Visionary thinking: Guiding people with a practical, compelling
vision. LID Publishing. https://libauth.purdueglobal.edu/sso/skillport?context=104256 (25
minutes)
This book from The My Practical MBA Series presents a step-by-step process for
creating a vision, including dos and don’ts, and methods to involve others in this
process.
● Peek, S. (2020, May 7). What is a vision statement? Business News Daily.
https://www.businessnewsdaily.com/3882-vision-statement.html (1 minute)
Peek presents an overview of how to create a vision statement, including examples, and
provides information on vision versus mission.
● Nixon, N. (2019). Using curiosity and empathy to get buy-in [Video].

Nixon’s video addresses how you can use curiosity and empathy to understand others’
points of view and gain their support for your efforts.
● Sanborn, M. (2011). Why vision statements fail [Video].

https://libauth.purdueglobal.edu/sso/skillport?context=42711 (1 minute)
This video by Sanborn addresses the need to create a vision that involves all
stakeholders, not just company leadership.
● Stoner, J. L. (2016). Create your vision as a team [Video].

Stoner talks about the importance of involving others in vision creation.
Key Terms
● Personal vision
● Business vision
● Stakeholders
Additional Tools
Review the following useful resources:
● Cadle, J., Paul, D., & Turner, P. (2014). Business analysis techniques: 99 essential tools
for success (2nd ed.). BCS. https://libauth.purdueglobal.edu/sso/skillport?context=75456
This book contains multiple resources on techniques that can be used for business
analysis and planning for problem solving and improvements.
● Hessing, T. (n.d.). Process mapping. 60StudyGuide.com.

https://sixsigmastudyguide.com/process-mapping/
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Hessing provides an overview of the importance of process mapping and lists several
types of mapping tools.
● Software Spring. (2017, December 15). How to create flowchart in PowerPoint: Step-by-
step tutorial [Video]. YouTube. https://www.youtube.com/watch?
v=GsfZD4oU7l0&feature=youtu.be (8 minutes)
This tutorial presents a step-by-step guide to creating a flowchart using Microsoft®

PowerPoint®.
Competency Assessment
This Competency Assessment assesses the following Outcome(s):
GB560M1-1: Analyze the impact of business processes on organizational performance.
Introduction:
Redman (2019) states that the world is changing quickly, change is hard, and many change
efforts fail. A leader must have a good plan in place to navigate through these changes to stay
successful. Now you will apply that knowledge to a company scenario, building an
implementation plan into the process so it is actionable. Select one business from the current
winners of the Malcolm Baldrige Award Recipients. Assume that you are the new CEO of this
business who has goals of expanding your business. Depending on your choice, you can select
one or more from the following list:
o Expand nationally or internationally

o Change your business offering(s) or target customers
o Merger or acquisition
o Another goal of your choice
For this 4- to 6-page APA-compliant paper (not including title and reference pages) respond to
the following:
Section 1- Overview and Goal Description
● Select the company that you will use for this paper. Provide an explanation and rationale
for your choice. As there are many categories in the Baldrige site, you may want to
explore an industry you know well or look to expand your knowledge by selecting an
industry you are unfamiliar with for increased learning and knowledge building.
● Describe the vision, mission, and values as individual components in the current state of
the company. Explain the systems relationship of these elements, and how they are
related to help the company achieve success.
● Provide any additional background information (i.e., financials, primary products and
services, etc.) to ensure the funding agency has an overview of the organization.
● As the new CEO, identify the growth goal(s) you would like to achieve including a
rationale for this choice(s).
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Section 2- Vision Integration into Current State
1. Describe the current vision of the company. You may reuse the content from Section 1.
2. In your readings, you saw how a personal vision statement can be a foundation for
creating a business venture and/or incorporation into the current vision of a company
you will be leading. For this section, you will present a plan for how you would integrate
your vision into what currently exists for the company you have selected for analysis.
Support your thoughts with at least two sources from the readings, as well as two other
sources you uncover in your research. For this section, you may use sources that are
not considered scholarly as your additional sources.
Include in this section:
● Your personal vision and process you used for your personal vision creation
● A draft of your revised vision, incorporating your vision into the current company
vision
● The process you will use to involve all stakeholders in the new vision creation
based on your draft. You may use both descriptive and graphic representation
tools (i.e., flow chart) to present this process
3. The measurement process you will use to determine the effectiveness of your new vision
on organizational success.
After you receive access to each module, you will be able to see the submission
requirements and a Checklist Rubric for the Competency Assessment.
Page 8 of 19
Course Code GB560M2
Competency Title Project Management Concepts
Outcome(s) GB560M2-2: Apply project management methods to achieve a

process change.
PC-2.1: Achieve goals through planning and prioritization.

in the Discussion, assessment, and other activities. The readings are located at the link
below this list.
● Bridges, J. (2019, December 12). What is the project management life cycle?
ProjectManager.com, Inc. https://www.projectmanager.com/training/what-is-the-project-
management-life-cycle
The content and associated video on this website explain the steps in the lifecycle of a
project.
● Davidson, J. (2019). Everyday project management. Berrett-Koehler Publishers.

https://libauth.purdueglobal.edu/login?url=https://search.ebscohost.com/login.aspx?
direct=true&db=nlebk&AN=2161044&site=eds-live
○ Chapter 3: “So, You Are Going to Manage a Project?” (10 minutes)
Davidson defines “project” and discusses the skills necessary for project managers.
○ Chapter 4: “What Makes a Good Project Manager?” (10 minutes)
In this chapter, Davidson describes the traits displayed by successful project managers.
● Kogon, K., Blakemore, S., & Wood, J. (2015). Project management for the unofficial
project manager. Ben Bella Books. https://libauth.purdueglobal.edu/sso/skillport?
context=88735
○ Chapter 2: “People + Process = Success” (10 minutes)
This chapter suggests that while a great process is important, leadership is equally
important. Key leadership traits are discussed.
○ Chapter 4: “Planning the Project: Milestone or Mirage?” (10 minutes)
The steps in successful project planning are presented in this chapter.
● Martinelli, R. J., Waddell, J. M., & Rahschulte, T. J. (2017). Projects without boundaries:
Page 9 of 19
Successfully leading teams and managing projects in a virtual world. John Wiley & Sons.
https://libauth.purdueglobal.edu/sso/skillport?context=120271
○ Chapter 1: “Working in A Virtual World” (5 minutes)
Working in a virtual team presents many challenges not faced in face-to-face teams.
This chapter discusses those challenges and how to be successful as a virtual project
team.
● McHale, B. (2020, March 3). A simple project checklist for occasional project managers.
Project Central. https://www.projectcentral.com/blog/simple-project-management-
checklist/ (2 minutes)
As suggested in the title, McHale provides us with a simple 10-step model for managing
projects.
● Portny, S. E. (2017). Project management for dummies (5th ed.). John Wiley & Sons.
○ Chapter 19: “Ten Questions to Ask Yourself as You Plan Your Project” (5
minutes)
Portny provides us with 10 questions to guide us through the project planning process.
● Richards, C. J. (2019). Select the right project management tool for your L&D projects.
Association for Talent Development, 73(5), 20–21. (5 minutes)
There are many project management tools available. Richards suggests criteria for
shortening the list so that money isn’t wasted on tools that do not meet your
requirements.
● Wasson, K. (2020). The socially intelligent project manager: Soft skills that prevent hard
days. Berrett-Koehler Publishers. https://libauth.purdueglobal.edu/sso/skillport?
context=148211
○ Introduction (5 minutes)
Wasson suggests that a socially intelligent approach is best when starting on a new
project.
View the following video that will be used in the discussions and/or assessment:
● Obeng, E. (2015). What matters most to make projects work [Video].

Obeng recommends periodic project “health checks” to keep on schedule.
Key Terms
● Project management
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● Gantt chart
● Leadership skills in project management
GB560M2-2: Apply project management methods to be able to achieve a process change.
PC-2.1: Achieve goals through planning and prioritization.
Kogon, Blakemore, and Wood (2015) note that an increasing amount of time is spent working
on or leading projects for many workers in the current business environment. This assessment
is targeted to help you understand the primary elements of the project management process,
how you can choose a project management methodology that will be the best fit for your project,
and the skills you will need to be a successful project leader. In your readings and videos for
this module, as well as in personal life for many of you, you have discovered that there are
many variables to successfully managing a project. The project management methodology
chosen for a project must reflect the organization's requirements to ensure success. Included in
these variables are the size and complexity of the project, the process that one uses to manage
a project, and the skills that are needed to successfully complete the project.
the following:
Section 1 - Project Management Overview
● Using your readings/videos, and at least two additional sources, which can be from non-
scholarly sources, describe the factors that may be used to select a project management
methodology.
● Identify at least three project management methodologies that you are most interested in
learning more about. These can be from your research or personal experience. Provide
an overview of these methodologies, include but do not necessarily limit to:
○ Primary use for this methodology

○ Types of projects this methodology is best suited to
○ Technology support provided
○ Cost
○ Formal project management expertise required, or skills needed
● Present an analysis of similarities and differences in these three project management

methodologies. Completing this type of assessment will help you, as a project leader,
understand which method you may want to select the next time you lead a project.
Section 2- Personal Project Selection and Analysis
● Identify any recent projects you have worked on over the past year, they could be of any
size and in any context. They can be from work-related or personal experience.
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● For this section, you will need to select two projects, one that was successful and one
that was unsuccessful. You may want to select projects from different areas of your
experience (i.e., one work-related, another from personal experience). Using different
types of projects can help you understand the applications of the work you have
completed in Section 1.
● Personal Analysis - Successful Project
○ Describe the project including size, scope, personal/professional, your role,

project charter (if any), timeframes for project duration, other information seen as
relevant to describing the project.
○ Identify the project management elements and/or methodology you used to
manage this project. The research you completed in Section 1 will be helpful to
you.
○ List the skills you demonstrated to help the project be successful. List the skills
that you could have used to increase the project success.
○ After this review, complete an analysis of where you may have been more
successful.
● Personal Analysis - Unsuccessful Project
○ Describe the project including size, scope, personal/professional, your role,

project charter (if any), timeframes for project duration, and other information
seen as relevant to describing the project.
○ Identify the project management elements and/or methodology you used to
manage this project(s). The research you completed in Section 1 will be helpful
to you.
○ Analyze the project for areas of weakness using the research you completed in
Section 1 and personal reflection.
○ Identify what skills were needed to overcome the weak areas using the research
you completed in Section 1 and personal reflection.
○ Present at least two recommendations for improvement, supported by your
research in Section 1, and personal experiences. Include the strengths identified
from the project that was managed successfully.
Reference
Kogon, K., Blakemore, S., & Wood, J. (2015). Project management for the unofficial project
manager. BenBella Books. https://libauth.purdueglobal.edu/sso/skillport?context=88735
Page 12 of 19
Course Code GB560M3
Competency Title Change Management Planning and Evaluation
Outcome(s) GB560M3-3: Assess the conditions which would support the

change of foundational business practices.
Reading List 1
below this list.
● Anthony, S. D., Trotter, A., & Schwartz, E. I. (2019). The top 20 business
transformations of the last decade. Harvard Business Review Digital Articles, 2–7.
https://libauth.purdueglobal.edu/login?url=https://search.ebscohost.com/login.aspx?
direct=true&db=bth&AN=138924077&site=eds-live (5 minutes)
Anthony, Trotter, and Schwartz discuss findings from a study conducted with CEOs on
business transformation efforts.
● Berry, T. (2020). How to write a mission statement in 5 easy steps. Bplans.

https://articles.bplans.com/writing-a-mission-statement/#:%7E:text=What%20is%20a
%20mission%20statement,you%20do%20what%20you%20do. (11 minutes)
Berry presents a step-by-step process for creating an effective mission statement and
includes examples.
● Burkus, D. (2020, April 13). Why mission statements fail.

https://davidburkus.com/2020/04/why-mission-statements-fail/ (8 minutes)
Burkus discusses reasons why a mission statement could fail and offers suggestions to
create effective and exciting mission statements.
● Clayton, M. (2014). The influence agenda: A systematic approach to aligning

stakeholders in times of change. Palgrave Macmillan.
○ Chapter 3: “More than Just Power—Analysing Your Stakeholders” (5 minutes)
Chapter 3 discusses the different types of stakeholders and provides methods to

analyze what type of stakeholder role they have in organizational change efforts.
● Engel, M. L. (2018). Crafting the ideal mission statement for your organization. Leader to
Leader, (87), 7. https://libauth.purdueglobal.edu/login?
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url=https://search.ebscohost.com/login.aspx?
direct=true&db=edsgao&AN=edsgcl.525387746&site=eds-live (8 minutes)
Engel provides guidelines for creating high-quality mission statements and discusses
how mission and vision are related.
● Leberecht, T. (2017, July 11). 5 ways to create mission statements that rock. Inc.com.
https://www.inc.com/tim-leberecht/mission-statements-are-pointless-unless-you-try-
so.html (2 minutes)
In this article, helpful tips are offered to ensure the mission statement resonates with all
stakeholders.
View the following video that will be used in the discussions and/or assessment:
● Reynolds, M. (2011). Inspiring mission statements [Video].

Reynolds provides information on how to gain input from stakeholders on what makes
them proud and then, how to integrate this information into a mission statement creation.
Key Term
● Mission statement
Reading List 2
below this list.
● Friedman, A. (2018). How to establish values on a small team. Harvard Business

Review Digital Articles, 2–5. https://libauth.purdueglobal.edu/login?
url=https://search.ebscohost.com/login.aspx?
direct=true&db=bth&AN=129241143&site=eds-live (5 minutes)
This article presents a process for creating a values profile for the organization by
including stakeholders in both the creation and the implementation of this profile.
● Gamb, M. (2018). Values-based leadership for dummies. John Wiley & Sons.
○ Chapter 1: “Welcome to the World of Values-Based Leadership” (5 Minutes)
Chapter 1 presents an overview of values-based leadership, and why it is important to

organizational success.
○ Chapter 11: “Identifying Values and Creating a Values Statement” (5 minutes)

Page 14 of 19
Chapter 11 discusses various methods for creating a values statement for the
organization.
● Taylor, J. (2018, April 12). 4 ways to live your corporate values and keep your brand
alive. Randstad Risesmart. https://www.randstadrisesmart.com/blog/4-ways-live-your-
corporate-values-keep-your-brand-alive (5 minutes)
Taylor’s article presents information on how to integrate values throughout the

organization for increased effectiveness in decision making.
● Fowler, S. (2017). Choose your values [Video]. Berrett-Koehler.

Fowler’s video and associated exercise encourage you to develop your values for
increased motivation and general life satisfaction.
● Morgan, J. (2016). Company values: The online dating syndrome [Video].

Morgan’s video discusses the need for company values to be truly representative of
what the company stands for, and presents some thoughts on how to ensure that the
values are truthful representations.
Key Terms
● Personal values
● Decision making
● Action plan
GB560M3-3: Assess the conditions which would support the change of foundational business
practices.
successful. Now you will apply that knowledge to a company scenario, building an
● Expand nationally or internationally

● Change your business offering(s) or target customers
● Merger or acquisition
Page 15 of 19
● Another goal of your choice
the following:
Section 1 - Overview and Goal Description
industry you are unfamiliar with.
related to helping the company achieve success.
● Provide any additional background information (i.e., financials, primary products and
● Identify the growth goal(s), you as the new CEO, would like to achieve including a
Section 2 - Mission
1. Present research supporting the advantages and disadvantages of changing a company

mission statement. Support your content with at least two readings/videos from the
module readings, as well as two other sources that do not need to be scholarly.
2. Identify what impact changing a mission statement could have on other company
business processes. This should include descriptions for all stakeholders. Support your
content with at least two readings/videos from this module, and at least two other
sources you uncover in your research (see note below for use of sources). You may also
include any personal examples you have to share, if applicable.
3. Using the company’s in Anthony, Trotter, and Schwartz (2019) article, or others that you
have uncovered in your research, select at least two that have changed their mission
statement, and:
a) Identify the differences between the original mission statement and the revised
version. Discuss what the advantages and disadvantages were to changing the
mission.
b) Review the revised mission statement, and discuss if it met the standards set by
Burkus.
c) Given the research you have conducted as the new CEO of your company, will you
be changing the mission statement? If you will be changing the mission, what
process will you be using?
Section 3- Values
1) Values-Based Leadership. In this section you will be covering the items listed below.
Support your content with at least two readings/videos from this module and at least two
other sources you uncover in your research (see note below for use of sources). You may
also include any personal examples you have to share, if applicable.
Page 16 of 19
a) Describe the importance of values-based leadership.

b) Discuss how the values can be integral to a company’s profitability and success.
c) Identify best practices for cascading company values throughout the organization.
2) Discuss the process you completed to create a personal values profile. List the values.
3) Based on your research, describe the process you will use to complete the following. You
may use both descriptive and graphic representation tools (i.e., flow chart) to present this
process.
a) Determine how completely the current values are embedded throughout the
organization.
b) Gain stakeholder input into how your values can be incorporated into the current values.
c) Measure the success of this new values profile on business success.
NOTE: If your research efforts produce scholarly sources that support the research
required to complete multiple items, then you will only need to use two sources plus the
required readings.
Page 17 of 19
Course Code GB560M4
Competency Title Executing Business Process Improvement Plan
Outcome(s) GB560M4-4: Evaluate change management plans.

below this list.
● Cadle, J., Paul, D., & Turner, P. (2014). Business analysis techniques: 99 essential tools
for success (2nd ed.). https://libauth.purdueglobal.edu/sso/skillport?context=75456
○ Chapter 7: “Manage Change” (5 minutes)
Chapter 7 presents techniques to manage change in the areas of organizational change,

people change, benefits management, and benefits realization.
● Managing change in organizations: A practice guide. (2013). Project Management

Institute. https://libauth.purdueglobal.edu/sso/skillport?context=62568 (7 minutes)
○ Chapter 6: “Change Management in the Project Management Context”
Chapter 6 discusses the relationship between change management and project

management.
● Top ten change management models. (n.d.). CioPages.

https://www.ciopages.com/change-management-models/ (7 minutes)
This article presents an overview and explanation of 10 change management models.
● Wren, H. (2020, April 22). Measuring change management success, according to 2

change leaders. https://www.zendesk.com/blog/measuring-change-management-
success/ (5 minutes)
Wren discusses metrics to measure the effectiveness of change management plans.
● Edge Training Systems. (2007). Managing change: The complete perspective [Video].
This video presents a process for managing change in an organization.
● Redman, T. C. (2019). Leading change in a changing world [Video].

Page 18 of 19
Redman presents a 4-step process to overcome resistance to change.
Key Terms
● Change management plans

● Change readiness
GB560M4-4: Evaluate change management plans.
successful. Now, you will apply that knowledge to a company scenario, building an
● Expand nationally or internationally

● Change your business offering(s) or target customers
● Merger or acquisition
● Another goal of your choice
the following:
Section 1 - Overview and Goal Description
industry you are unfamiliar with.
related to help the company achieve success.
● Provide any additional background information (i.e., financials, primary products, and
● As the new CEO, identify the growth goal(s) you would like to achieve including a
Section 2 - Change Management Best Practices
● Conduct a search for best practices in change management. Use at least two resources
from your readings/videos from this module, as well as two other sources you have
Page 19 of 19
uncovered in your research. These sources are not required to be scholarly. You may
also include personal experiences as part of your research.
● Present a synopsis of three best practices in change management, describing how they
are able to support the change that you are working on for this assessment.
● Describe where you will incorporate these best practices into your plan.
Section 3 - Change Management Plan Implementation
● Complete the change readiness assessment from your learning activity, and list the
results. Discuss how this information can help you prepare more successfully for leading
this change.
● Define the goals of the change management plan for the goal you have identified in
Section 1.
● Present the change management plan you will be using to fulfil the growth goal. You
may use the video as seen in the readings, Managing Change.
Managing change. The complete perspective [Video]. (2007). Edge Training Systems.
● Explain what tools and processes will be used to implement the action plan.
● Describe the measurement process you will use to determine project success.

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What are the main topics covered in the course modules?

What are the main topics covered in the course modules?

What are some of the readings and videos included for module 1?

What are some of the readings and videos included for module 1?

Designing, Improving, and Implementing Processes

GB560M1 Business Process Optimization

Course Code GB560M1

Competency Title Business Process Optimization

Outcome(s) GB560M1-1: Analyze the impact of business processes on

Learn: Reading and Research

● Baldoni, J. (2016, July 8). Vision, mission, and values. SmartBrief.

● Kumar, A. (2018). Business process management. Taylor & Francis.

○ Chapter 1: “Evolution of Process Thinking”

These chapters address the importance of process thinking to organizational success

● Zhu, P. (n.d.). System thinking vs. process thinking. Future of CIO.

This video presents information on what organizational conditions are in place to

● Nixon, N. (2019). Using curiosity and empathy to get buy-in [Video].

● Sanborn, M. (2011). Why vision statements fail [Video].

● Stoner, J. L. (2016). Create your vision as a team [Video].

Stoner talks about the importance of involving others in vision creation.

● Hessing, T. (n.d.). Process mapping. 60StudyGuide.com.

This tutorial presents a step-by-step guide to creating a flowchart using Microsoft®

GB560M1-1: Analyze the impact of business processes on organizational performance.

o Expand nationally or internationally

Section 1- Overview and Goal Description

Section 2- Vision Integration into Current State

Include in this section:

Course Code GB560M2

Competency Title Project Management Concepts

Outcome(s) GB560M2-2: Apply project management methods to achieve a

Learn: Reading and Research

● Davidson, J. (2019). Everyday project management. Berrett-Koehler Publishers.

○ Chapter 3: “So, You Are Going to Manage a Project?” (10 minutes)

○ Chapter 4: “What Makes a Good Project Manager?” (10 minutes)

○ Chapter 2: “People + Process = Success” (10 minutes)

○ Chapter 4: “Planning the Project: Milestone or Mirage?” (10 minutes)

The steps in successful project planning are presented in this chapter.

○ Chapter 1: “Working in A Virtual World” (5 minutes)

● Obeng, E. (2015). What matters most to make projects work [Video].

Obeng recommends periodic project “health checks” to keep on schedule.

GB560M2-2: Apply project management methods to be able to achieve a process change.

PC-2.1: Achieve goals through planning and prioritization.

Section 1 - Project Management Overview

○ Primary use for this methodology

● Present an analysis of similarities and differences in these three project management

Section 2- Personal Project Selection and Analysis

● Personal Analysis - Successful Project

○ Describe the project including size, scope, personal/professional, your role,

● Personal Analysis - Unsuccessful Project

○ Describe the project including size, scope, personal/professional, your role,

Course Code GB560M3

Competency Title Change Management Planning and Evaluation

Outcome(s) GB560M3-3: Assess the conditions which would support the

Learn: Reading and Research

● Berry, T. (2020). How to write a mission statement in 5 easy steps. Bplans.

● Burkus, D. (2020, April 13). Why mission statements fail.

● Clayton, M. (2014). The influence agenda: A systematic approach to aligning

○ Chapter 3: “More than Just Power—Analysing Your Stakeholders” (5 minutes)