Comptia 220-1001

CompTIA 220-1001
CompTIA A+ Certification Exam: Core 1

Version: 11.0
CompTIA 220-1001 Exam
QUESTION NO: 1 CORRECT TEXT
Laura, a customer, has instructed you to configure her home office wireless access point.
She plans to use the wireless network for finances and has requested that the network be setup
with the highest encryption possible.
Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her
network is not being interfered with by the other networks.
She requests that the default settings be changed to the following.
Wireless Name: HomeWiFi
Shared Key: CompTIA
Router Password: Secure$1
Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network.
Laptop: IP Address 192.168.1.100
Hardware Address: 00:0A:BF:03:C4:54
SmartPhone: IP Address 192.168.1.101
Hardware Address: 09:2C:D0:22:3F:11
INSTRUCTIONS
Configure Laura’s wireless network using the network adapter window.
If at any time you would like to bring back the initial state of the simulation, please click the Reset
All button.
"Pass Any Exam. Any Time." - www.actualtests.com 2



Answer:
See the explanation below
Explanation:



QUESTION NO: 2 DRAG DROP
Drag each mobile technology to the description of its use. Some answers will not be used.

Answer:

Explanation:
1 – IR
2 – Bluetooth
3 – NFC
4 – Tethering
QUESTION NO: 3 DRAG DROP
A customer, Ann, has requested two custom PCs, one to be used for gaming and the other to be
used as a virtualization workstation for her business.
The gaming PC should support the latest games and gaming peripherals.
The virtualization workstation should be able to host several production virtual machines as part of
Ann’s home business.
INSTRUCTIONS
Use the tabs at the top to switch between the PCs.
Objects should be placed on the appropriate slot/display areas and can only be used once.
All slot/display areas should be filled.
All button.

Answer:
Explanation:
The network administrator has changed the IP address of ComputerA from 192.168.1.20 to
10.10.10.20 and now Jane, a user, is unable to connect to file shares on ComputerA from
ComputerB using the computer name.
INSTRUCTIONS
Using the available tools, resolve the connectivity issues.
After troubleshooting the issue, verify a successful connection.
All button.


Answer:
See the explanation below

Explanation:
We need to flush the DNS to have the new IP address assigned to the same computer name. Use
the ipconfig/flushdns command.
QUESTION NO: 5
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following
symptoms would indicate if this is a RAM issue?
A.
POST code beeps
B.
Distended capacitors
C.
Continuous reboots
D.
Wrong BIOS time
Answer: C
Explanation:
QUESTION NO: 6
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to
know how much it will cost. Which of the following steps should the technician take NEXT to verify
if the device is repairable before committing to a price? (Choose two.)
A.
Remove the case and organize the parts.
B.
Document the screw locations.
C.
Search the Internet for repair tutorials.

D.
Consult colleagues for advice.
E.
Place the device in rice for a few days.
Answer: A,B
Explanation:
QUESTION NO: 7
Which of the following peripherals would a company use to take inventory quickly and update price
tags for products? (Choose two.)
A.
Barcode scanner
B.
Label printer
C.
Magnetic reader
D.
KVM switch
E.
NFC device
F.
Flatbed scanner
Answer: A,C
Explanation:
QUESTION NO: 8
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the printer
settings?
A.
Collate
B.
Orientation
C.
Duplex
D.
Transparency
Answer: C
Explanation:
QUESTION NO: 9
A user is unable to access websites and has reported connectivity issues with pop-ups on the
screen. A technician removes malware, and then is able to ping the router and access the
websites.
Which of the following NEXT steps should the technician perform in troubleshooting this issue?
(Choose two.)
A.
Document findings, actions, and outcomes.
B.
Reboot the device to verify the fix.
C.
Reconnect the device to the network.
D.
Verify the settings in IPConfig.
E.
Research the problem based on symptoms.
F.
Run a virus scan.

Answer: A,F
Explanation:
QUESTION NO: 10
A user is no longer able to browse the Internet after returning from vacation. The user is able to
log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-
known website by name but gets no reply. The technician then pings its IP address and gets a
reply.
Which of the following commands will MOST likely resolve the issue?
A.
ipconfig /all
B.
ipconfig /flushdns
C.
ipconfig /release
D.
ipconfig /setclassid
Answer: B
Explanation:
QUESTION NO: 11
A technician is determining the specifications for a desktop computer that will be used at trade
shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU,
and storage will be typical of a business workstation.
Which of the following system parameters is the MOST important for the technician to consider
when choosing a power supply?
A.
Input voltage

B.
Efficiency rating
C.
12V rail amperage
D.
Number of SATA connectors
Answer: A
Explanation:
QUESTION NO: 12
Ann, an accountant, reports that after turning on her new laptop, she received a message stating
her IP address is already in use on the system. She tried going back to her old desktop, which she
now only uses for email, but received the same message. The technician checks the account and
sees a comment that Ann requires a special network setup to connect to the banking software.
Which of the following should the technician do to resolve the issue?
A.
Remove the static IP configuration from the desktop.
B.
Set the laptop configuration to DHCP to prevent conflicts.
C.
Replace the network card in the laptop, as it may be defective.
D.
Bridge the LAN connection between the laptop and the desktop.
Answer: B
Explanation:
QUESTION NO: 13
A customer wants to purchase a new home computer. The machine will mainly be used for
Internet browsing and streaming video, except on weekends when the customer’s son will use it to
play games with friends.
Which of the following should the technician focus on to meet these requirements? (Choose two.)
A.
80mm case fans
B.
Four-core processor
C.
RAID 5 array
D.
16GB DDR2 memory
E.
Dual monitors
F.
Encrypted hard drive
Answer: B,D
Explanation:
QUESTION NO: 14
Which of the following cable types should be used to connect a cable modem to a SOHO router?
A.
Thunderbolt
B.
Coaxial
C.
USB
D.
Ethernet
Answer: D
Explanation:

QUESTION NO: 15
Which of the following channels would commonly be used on an 802.11 wireless network?
A.
6
B.
17
C.
802
D.
8080
Answer: A
Explanation:
QUESTION NO: 16
A technician is troubleshooting a Windows CAD workstation that is running slow. The computer
uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on
an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the problem?
A.
Replace the write cache battery.
B.
Check the event log for any cache issues.
C.
Clear the RAID configuration file and restart the PC.
D.
Replace the RAID controller write cache module.
Answer: B
Explanation:

QUESTION NO: 17
A business owner wants to provide security to laptop users with the ability to charge their devices,
access corporate LAN resources, and allow for a variety of other removable hardware.
Which of the following devices would BEST meet the owner’s needs?
A.
Docking station
B.
Port replicator
C.
Thunderbolt
D.
USB hub
Answer: A
Explanation:
QUESTION NO: 18
A technician has noticed that when at company headquarters the laptop connection to the Internet
is more responsive than when using the company-provided phone as a hotspot. The technician
updated the drivers on the WiFi NIC without resolution and then verified the configuration on the
WiFi was correct.
Which of the following configurations could cause the decreased performance?
A.
The connection is throttled.
B.
There is a low RFID signal.
C.
SSID is not found.

D.
It is out of range.
Answer: A
Explanation:
QUESTION NO: 19
An associate is seeking advice on which device to purchase for a friend who is a business owner.
The friend needs the ability to chart activity while keeping in contact with the home office.
Which of the following would be the BEST recommendation?
A.
Smart watch
B.
Fitness monitor
C.
Global positioning sensor
D.
Portable hotspot
Answer: A
Explanation:
QUESTION NO: 20
A technician is replacing a broken screen on a new company laptop but does not have repair
information from the vendor.
Which of the following is the BEST way to proceed?
A.
Document and label the cable and screw locations.

B.
Replace the screen with a non-OEM.
C.
Update the firmware on the device before repairing it.
D.
Wait for the vendor to provide more information.
Answer: A
Explanation:
QUESTION NO: 21
Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device
will have enough power for these events. She is concerned about wall outlet availability at the
conferences and needs to continuously use her device for important updates.
Which of the following should a technician recommend to BEST accommodate Ann’s needs?
A.
Wireless charging pad
B.
Built-in battery case
C.
Extra charging cords
D.
Airplane mode
Answer: B
Explanation:
QUESTION NO: 22
Which of the following charging and data ports has a non-directional connector?

A.
Micro-USB
B.
Mini-USB
C.
USB-A
D.
USB-C
Answer: D
Explanation:
QUESTION NO: 23
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to
WiFi. All applications on the device are working unless they require connectivity.
Which of the following is MOST likely causing the problem?
A.
Airplane mode
B.
Tethering
C.
Disabled hotspot
D.
VPN
Answer: A
Explanation:
QUESTION NO: 24
Which of the following Ethernet cables would BEST support an application that requires a
600Mbps throughput at the lowest price point?
A.
Cat 3
B.
Cat 5
C.
Cat 5e
D.
Cat 6
Answer: C
Explanation:
QUESTION NO: 25
A client has three locations within city limits that need to be networked. Vendor network
requirements for all three locations are a minimum of 1GB.
Which of the following are the types of networks that will MOST likely be used for internal office
and office-to-office networking? (Choose two.)
A.
MAN
B.
LAN
C.
WAN
D.
PAN
E.
SAN
F.
WLAN

Answer: A,B
Explanation:
QUESTION NO: 26
Which of the following terminates a coaxial cable?
A.
DB9
B.
RJ45
C.
RG-59
D.
RS-232
Answer: C
Explanation:
QUESTION NO: 27
A customer asks a technician to help set up a specialized computing system for video editing.
Which of the following should the technician install on the workstation to BEST meet the
customer’s specifications? (Choose two.)
A.
SSD
B.
Dual monitors
C.
Gigabit NIC
D.
Hypervisor
E.
Docking station
F.
NAS
Answer: A,B
Explanation:
QUESTION NO: 28
An end user wants to have a second monitor installed on a laptop. Which of the following would
allow a technician to configure the laptop to show both screens once the cable is connected?
A.
Plug an external monitor into the USB port.
B.
Use the Fn and function key combination
C.
Adjust the monitor display settings.
D.
Enable DisplayPort.
Answer: C
Explanation:
QUESTION NO: 29
A customer’s laptop display has suddenly become very dim. The image of the display can only be
seen with a bright, external light, as adjusting the brightness/contrast controls does not cause
much change.
Which of the following components MOST likely needs to be replaced?
A.
LCD panel
B.
Inverter
C.
Video card
D.
Digitizer
Answer: B
Explanation:
QUESTION NO: 30
A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the

screen. When a different laptop is connected to the projector, the image appears to be correct but
is very dim.
Which of the following steps should the technician take to address these issues? (Choose two.)
A.
Update the video drivers on the laptop.
B.
Increase the projector contrast.
C.
Replace the original laptop.
D.
Change the aspect ratio on the projector.
E.
Replace the bulb in the projector.
F.
Modify the laptop’s display resolution.
Answer: A,B
Explanation:

QUESTION NO: 31
Multiple users report that the network printer, which is connected through the print server, is not
printing.
Which of the following should a technician do FIRST to remedy this situation?
A.
Replace the USB cable.
B.
Reinstall the drivers on users’ PCs.
C.
Have users restart their PCs.
D.
Clear the print queue.
Answer: D
Explanation:
QUESTION NO: 32
A user reports that a laptop is not connecting to the corporate wireless network. A technician
confirms with a smartphone that the corporate wireless network is available and can be accessed.
The technician observes that the Ethernet connection to the corporate network is working. The
technician disconnects the Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?
A.
Confirm that the laptop wireless card is turned on.
B.
Confirm that the laptop is in range for the access point.
C.
Confirm that the correct wireless network is selected.
D.
Confirm the user’s network login ID and password.

Answer: A
Explanation:
QUESTION NO: 33
Several company users are frequently forgetting passwords for their mobile devices and
applications.
Which of the following should the systems administrator do to reduce the number of help desk
tickets submitted?
A.
Implement single sign-on.
B.
Enable multifactor authentication.
C.
Configure biometric authentication.
D.
Remove complex password requirements.
Answer: A
Explanation:
QUESTION NO: 34
Which of the following cloud computing concepts allows scalable services to be provided to the
client?
A.
On-demand
B.
Metered
C.
Rapid elasticity

D.
Resource pooling
Answer: C
Explanation:
QUESTION NO: 35
During an inspection, it was found that data racks were not properly grounded. To pass the
inspection and address a growing concern to protect data cabling and equipment, a technician
must make sure all racks are properly grounded.
Which of the following tools should the technician use to verify this has been completed?
A.
Multimeter
B.
Cable tester
C.
Tone generator
D.
Voltmeter
Answer: A
Explanation:
QUESTION NO: 36
A technician was called to check an unexpected clicking noise on a desktop that has become
more frequent every time a video editing application is loaded. The system fans have been
replaced, but the clicking noise remains. Diagnostics have been run on the video card.
Which of the following should the technician do FIRST?
A.
Replace the hard drive.
B.
Replace the video card.
C.
Do a System Restore.
D.
Perform a full data backup.
E.
Scan the system for viruses.
Answer: D
Explanation:
QUESTION NO: 37
Joe, a user, has purchased a new mobile device that uses a different OS than his previous one.
Joe wants to copy his contacts and appointments from his corporate account without entering
them manually.
Which of the following would be the BEST way for a technician to assist Joe?
A.
Log into the same email provider on the new device, and restore the contacts and dates.
B.
Create a Bluetooth connection between Joe’s devices, and copy his contacts and calendar.
C.
Back up the old mobile device to a PC, and import the contacts and schedule from the PC.
D.
Use NFC to transfer all compatible data from one device to the other.
Answer: A
Explanation:

QUESTION NO: 38
A user reports that printing on heavy cardstock paper results in the image smearing if touched.
When printing on plain paper, the problem does not occur.
Which of the following would be the NEXT troubleshooting step to perform?
A.
Increase the fuser temperature.
B.
Change the paper feed rate.
C.
Clean the transfer roller.
D.
Replace the toner cartridge.
Answer: A
Explanation:
QUESTION NO: 39
A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only
happen when the laptop is moved from one room to another. The technician reseated the hard
drive, memory, battery, and LCD cable, but the laptop continues to shut down.
Which of the following is the MOST probable cause of the issue?
A.
Residual energy on the motherboard
B.
System overheating
C.
Distended capacitors
D.
Loose battery connection
E.
CMOS battery failure
Answer: D
Explanation:
QUESTION NO: 40
An end user has signed up to use a web-based calendar application.
Which of the following solutions has the user purchased?
A.
DaaS
B.
SaaS
C.
PaaS
D.
IaaS
Answer: B
Explanation:
QUESTION NO: 41
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is

concerned about IoT devices getting hacked.
Which of the following BEST address the customer’s concerns? (Choose two.)
A.
Use the latest encryption standard on the wireless network and set a strong password.
B.
Enable two-factor authentication for the IoT device’s cloud account, if it is available.

C.
Separate the IoT thermostat by segregating it in a DMZ network.
D.
Disable wireless access on the thermostat to make it unshakable.
E.
Upgrade the customer’s router to the latest version to improve network security.
F.
Upgrade the customer’s wireless network encryption to WPA.
Answer: A,C
Explanation:
QUESTION NO: 42
A technician wants to block remote logins to a server. Which of the following ports should be
blocked?
A.
21
B.
53
C.
80
D.
443
Answer: A
Explanation:
QUESTION NO: 43
A company has very strict rules regarding proprietary information leaving the premises. All
computers host proprietary information. A technician is called to repair a computer on-site at the
company’s corporate office. The technician identifies the problem and goes through the

troubleshooting steps to create a plan of action. The technician determines the computer needs to
be taken off-site for repair.
Which of the following should the technician do NEXT?
A.
Check corporate policies for guidance.
B.
Get authorization from the manager.
C.
Delete proprietary data before leaving the building.
D.
Remove the HDD and send the device for repair.
Answer: A
Explanation:
QUESTION NO: 44
A technician is setting up a new wireless network at a branch office that previously had only wired
connectivity with statically assigned IP addresses. After setting up the network, the technician
configures a server to provide IP addresses to wireless clients. During testing, the technician is
unable to access the Internet or named network resources. The technician receives a valid IP
address from the DHCP server and can ping the default gateway.
Which of the following should be technician check NEXT to resolve this issue?
A.
Ensure the options are configured to provide a DNS server.
B.
Verify the Windows Firewall is turned off.
C.
Configure the wireless network’s SSID to be hidden.
D.
Enable file and printer sharing in the OS.

Answer: A
Explanation:
QUESTION NO: 45
A user purchases a wireless printer and sets it up in an office. The user installs all necessary
software for the printer on the computer and connects the printer to the guest wireless network.
However, when the user attempts to print to the printer, nothing happens.
Which of the following will resolve the issue?
A.
Set up the user’s computer to act as a print server.
B.
Configure the printer to use the Internet printing protocol.
C.
Ensure the user’s computer is set to DHCP.
D.
Connect the printer to the company wireless network.
Answer: D
Explanation:
QUESTION NO: 46
A user is having a problem with printing a specific document type.
The network printer OCP shows that the printer is online with no errors. Other users are not having
the same issue. The user sends the document to another printer and the document prints.
Which of the following should a technician do FIRST in troubleshooting the problem?
A.
Stop and restart the PC print spooler service.

B.
Verify the user is sending the document to the correct printer queue.
C.
Have each user send the same document to the correct printer queue.
D.
Stop and restart the print server queues, and then have the user resend the document.
Answer: B
Explanation:
QUESTION NO: 47
A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from
storage and then installing it.
Which of the following is the BEST RAM type for the technician to retrieve?
A.
SoDIMM
B.
DDR4
C.
Single channel
D.
ECC
Answer: B
Explanation:
QUESTION NO: 48
A customer wants to upgrade a PC’s internal storage to have more room to store backups, photos,
and videos. The new storage should be large enough to avoid expanding again next year.

Which of the following BEST meets these needs?
A.
3TB HDD
B.
50GB NAS
C.
500TB SAN
D.
512GB SSD
Answer: A
Explanation:
QUESTION NO: 49
The feature that allows users to store files in cloud-based storage when necessary, but can be
removed when space is freed up, is known as:
A.
on-demand
B.
resource pool
C.
synchronization application
D.
shared resources
Answer: A
Explanation:
QUESTION NO: 50
Several computers are having network connectivity issues. Two of the computers are wired and
are not having any issues. The technician verifies that none of the computers having issues have
been assigned a static IP.
Which of the following should the technician check NEXT?
A.
Check the closest AP for the area.
B.
Check each wireless adapter switch.
C.
Check the group’s network switch.
D.
Check the DHCP server.
Answer: D
Explanation:
QUESTION NO: 51
A customer accidentally drops a laptop while it is charging. The next day, the customer notices the
laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will
not turn on even though it is connected to the power adapter.
Which of the following components is the MOST likely cause of this behavior?
A.
Power adapter
B.
Battery
C.
DC jack
D.
Hard drive
Answer: C

Explanation:
QUESTION NO: 52
A systems administrator is configuring a server to host several virtual machines. The administrator
configures the server and is ready to begin provisioning the virtual machines.
Which of the following features should the administrator utilize to complete the task?
A.
Hypervisor
B.
Disk management
C.
Terminal services
D.
Device Manager
E.
Virtual LAN
Answer: A
Explanation:
QUESTION NO: 53
A network administrator must install a device that will proactively stop outside attacks from
reaching the LAN.
Which of the following devices would BEST meet the organization’s needs?
A.
IPS
B.
IDS
C.
Proxy server
D.
Authentication server
Answer: A
Explanation:
QUESTION NO: 54
Which of the following devices can be used to connect multiple devices within a network without
broadcasting to every network port?
A.
Unmanaged switch
B.
Hub
C.
Firewall
D.
Cable modem
Answer: B
Explanation:
QUESTION NO: 55
A technician is setting up a Windows mobile device for a user who had trouble reading text on a
previous device, especially at night.
Which of the following adjustments would be MOST appropriate?
A.
Use the magnifier.

B.
Increase the resolution.
C.
Use haptic feedback.
D.
Utilize text-to-speech.
Answer: A
Explanation:
QUESTION NO: 56
A technician is setting up a VM for use in testing software deployments. The VM is offline, but the
hypervisor is not.
Which of the following settings should the technician change to resolve this issue?
A.
Virtual security
B.
Virtual storage
C.
Virtual CPU
D.
Virtual switch
E.
Virtual RAM
Answer: C
Explanation:
QUESTION NO: 57
A projector’s image begins to flicker during a presentation. The laptop display does not produce
this issue.
When a technician changes the resolution on the laptop, the issue persists. Which of the following
is the NEXT step the technician should take?
A.
Check the connectivity of the VGA cable.
B.
Check the connectivity of the power cable.
C.
Change the aspect ratio on the laptop.
D.
Change the settings of the projector.
Answer: A
Explanation:
QUESTION NO: 58
A technician upgraded the memory on a server from two 8GB sticks to eight 32GB sticks. The
server memory is now at full capacity per the user guide. When the technician powers on the
system, only 128GB of memory is recognized by the OS and the BIOS. The technician decides to
upgrade to the latest version of the firmware on the system, which does not help. Next, the
technician installs the memory in sets of 64GB at a time. Each individual set of 64GB is fully
recognized by the server.
Which of the following will not allow the server to recognize all of the memory installed at the same
time?
A.
The power supply is not supplying enough power for the memory.
B.
The memory has too many ECC errors and is shutting down.
C.
The server is overheating when all of the memory is installed.
D.
The server needs DDR4 memory, and DDR3 is installed.
Answer: D
Explanation:
QUESTION NO: 59
A technician is talking to end users about the specifications for an upgraded application server.
The users of the application report that there cannot be any unscheduled downtime or data loss.
Additionally, they would like the performance of the application to improve over the previous server
in any way possible. The previous server was running RAID 5.
Which of the following RAID solutions should be implemented in this scenario?
A.
RAID 0
B.
RAID 1
C.
RAID 6
D.
RAID 10
Answer: D
Explanation:
QUESTION NO: 60
An end user reports a printer error that states “Replace filament”. With which of the following types
of printer is the end user MOST likely having problems?
A.
Ink jet
B.
Laser
C.

3-D
D.
Thermal
Answer: C
Explanation:
QUESTION NO: 61
Which of the following features will save the battery life of a laptop significantly if they are
disabled? (Choose two.)
A.
Touchpad
B.
Volume
C.
Screen orientation
D.
Cellular
E.
Bluetooth
F.
Fingerprint reader
Answer: D,E
Explanation:
QUESTION NO: 62
Which of the following technologies can be used for wireless payments?
A.
NFC
B.
Bluetooth
C.
IR
D.
LTE
Answer: A
Explanation:
QUESTION NO: 63
A technician is ordering a new motherboard and processors for a company email server. When
reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket
licensing fee.
Which of the following motherboard/processor combinations should the technician order to get the
BEST performance while minimizing licensing fees?
A.
A dual-processor motherboard with six hyperthreaded cores each.
B.
A single-processor motherboard with eight hyperthreaded cores.
C.
A dual-processor motherboard with eight overclocked cores each.
D.
A single-processor motherboard with ten overclocked cores.
Answer: B
Explanation:
QUESTION NO: 64
A printer stops working in the billing department and cannot be repaired. A new printer has been

ordered and a technician is tasked with allowing other users to print to the billing manager’s printer
until the new printer arrives. The manager’s printer is currently used via USB connection, and
there are no network jacks available for use.
Which of the following is the BEST way for the technician to allow access to the printer?
A.
Create a share on the manager’s computer and give the users rights to the share.
B.
Install the printer on the users’ desktops and point it to the IP address of the manager’s computer.
C.
Purchase a wireless printer so the users can access the printer via the network.
D.
Provide flash drives to the users so they can transfer data to the manager’s computer for printing.
Answer: A
Explanation:
QUESTION NO: 65
The touch-screen feature on a Windows device has stopped working.
Which of the following should the technician check FIRST?
A.
Device Manager
B.
Performance Monitor
C.
System configuration
D.
Digitizer settings
Answer: D
Explanation:

QUESTION NO: 66
Which of the following is the MOST likely cause for a network PC to have an APIPA address?
A.
DHCP failure
B.
DNS resolution
C.
Duplicate IP address
D.
Cleared ARP cache
Answer: A
Explanation:
QUESTION NO: 67
A technician needs to routinely run scripting commands in Linux but does not want to walk over to
the server room every time to perform the task. The technician also travels between buildings and
has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.
Which of the following steps should the technician take to resolve this issue? (Choose two.)
A.
Increase the memory to 8GB.
B.
Install a Linux guest VM.
C.
Add another 500GB hard drive.
D.
Create a Linux LiveBoot CD.
E.
Repartition the hard drive.
F.
Install Linux on a new ext3 partition.
Answer: E,F
Explanation:
QUESTION NO: 68
A technician has been informed that multiple users are receiving duplicate IP address warnings on
their workstations, and they are unable to browse the Internet.
Which of the following server types should the technician log in to in order to resolve the problem?
A.
DNS server
B.
DHCP server.
C.
Proxy server
D.
RADIUS server
Answer: B
Explanation:
QUESTION NO: 69
Which of the following devices is used to implement network security policies for an environment?
A.
Firewall
B.
Managed switch
C.
Repeater
D.
Gateway
Answer: A
Explanation:
QUESTION NO: 70
Which of the following peripheral types is MOST likely to be used to input actions into a PC?
A.
Webcam
B.
Mouse
C.
Monitor
D.
Optical drive
Answer: B
Explanation:
QUESTION NO: 71
A technician replaced a broken LED screen on a mobile computer. The operating system can be
seen perfectly on screen, but the touch screen is non-responsive.
Which of the following are the MOST probable root causes for the given failure? (Choose three.)
A.
The hardware replacement used is a non-touch-screen version.
B.
The touch screen must be calibrated after a replacement.
C.
The digitizer cable is not seated properly on the motherboard.
D.
The new touch-screen drivers must be installed.
E.
The replacement part is dead-on-arrival.
F.
The LCD panel firmware must be updated.
G.
The grounding screws are not securely attached.
Answer: A,C,D
Explanation:
QUESTION NO: 72
In a virtual environment, which of the following allows all the VMs to have RAM allocated for use?
A.
Resource pooling
B.
Measured service
C.
Virtual application streaming
D.
Synchronization
Answer: A
Explanation:
QUESTION NO: 73
An analyst asks a technician to recommend a solution for a customer in the software development

industry, where the customer can test a variety of OSs running the various applications that the
customer produces. The customer wants to minimize the investment in hardware.
Which of the following solutions should the technician recommend to BEST meet the customer’s
requirement?
A.
Purchase a number of low-cost devices, installing the required OSs and applications on each one.
Use separate machines for each testing environment.
B.
Purchase a high-end system meeting the hardware requirements for all of the individual OSs and
applications. Configure a VM for each testing environment.
C.
Purchase one computer and create images for each computer configuration and OS. Re-image
the machine for each testing environment.
D.
Purchase a number of computers, installing a VM on each one. Configure each VM with an OS for
the testing environment.
Answer: B
Explanation:
QUESTION NO: 74
A user is experiencing email problems and explains to a technician that all emails with graphics or
images do not display the graphics.
Which of the following configurations would correct this behavior?
A.
Change the email settings in antivirus.
B.
Change the security settings of the email client.
C.
Change the firewall security settings.
D.
Change the email proxy settings.
E.
Change the trusted sites in the browser settings.
Answer: B
Explanation:
QUESTION NO: 75
Which of the following resources is the MOST critical when using cloud file-storage
synchronization applications?
A.
Disk speed
B.
I/O bandwidth
C.
RAM utilization
D.
CPU utilization
Answer: B
Explanation:
QUESTION NO: 76
A user logs on a PC and receives a message stating there is a duplicate IP address on the
network. After a system restart, the user notices the same error.
Which of the following is the MOST probable cause of the error?
A.
The user is still logged into another device.
B.
The user has set a static IP address.

C.
The user has moved to a different office.
D.
The user has wireless and wired connections.
Answer: B
Explanation:
QUESTION NO: 77
Whenever a user’s machine is turned on, a black screen appears prompting the user for an
administrative password. The technician has no such password on file for this machine.
Which of the following steps should the technician take to resolve this issue?
A.
Press and hold the CPU power button for five seconds, and then power back on.
B.
Disconnect and reconnect the internal hard drive.
C.
Remove the CMOS battery and reinsert it after ten seconds.
D.
Remove the motherboard and place it back into the machine after ten minutes.
Answer: C
Explanation:
QUESTION NO: 78
A server administrator set up a VM to be used in a lab setting. A technician is setting up thin-client

computers to access this VM. Which of the following tasks are required to complete the project?
(Choose three.)
A.
Connect the device to a printer.
B.
Install the operating system.
C.
Install a USB keyboard and mouse.
D.
Connect the device to the network.
E.
Install the latest system updates.
F.
Install the latest device drivers.
G.
Connect the device to a monitor.
H.
Install the necessary applications.
Answer: D,E,H
Explanation:
Ann, a local librarian, has had a previously used wireless access point donated to her. She has
instructed you to configure this new wireless access point for her public library. Ann plans to allow
anyone to connect to the access point without having to ask her for configuration information.
Additionally, Ann knows that her neighbors have wireless networks and wants to ensure that her
network has the least likelihood of interfering with the other networks. Ann has provided you with
the following information.
Wireless Name: Library
New Router Password: Secure$1
INSTRUCTIONS
Instructions: Select the Public Library in the diagram to configure the wireless network. Once the
wireless network tabs are configured, select the save button. When you have completed the
simulation, please, select the Done button to submit.
Configure Ann’s wireless library network using the network adapter window.
All button.



Answer:
See explanation below
Explanation:



QUESTION NO: 80
A user sets up a cable modem at home and connects the modem to the ISP at the cable
company. Which of the following network types does this connection describe?
A.
WAN
B.
LAN
C.
PAN
D.
MAN
Answer: A

Explanation:
You need to configure your mobile device to send and receive electronic messages from your
company.
You must use the company’s WLAN as all e-mail services are on default non-secure ports.
The company’s WLAN is broadcasting across the company for easier access. Both incoming and
outgoing servers require login credentials.
Use the following parameters:
• Email address tech@techies com
• Password P@SSwOrd
• Pop techies com Port 110 Security. None
• IMAP techies com Port 993 Security SSL
• smtp.techies.com Port 465 Security: TLS
• Company SSID Techies
• Security WPA2
• Passphrase P@SSwOrd
• SSID is not broadcasted
INSTRUCTIONS:
Update the mobile device’s parameters to fit the criteria.
All button.


Answer:
See explanation below
Explanation:

QUESTION NO: 82
A technician receives a cellular call from a manager. The technician is instructed to download a
service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired
Ethernet. Which of the following would be the MOST appropriate connections for the technician to
use?
A.
Hotspot
B.
NFC
C.
Bluetooth
D.
VPN
Answer: A

Explanation:
QUESTION NO: 83
A technician is replacing the LCD panel in a laptop. Which of the following components is MOST
likely to be damaged accidentally during the repair?
A.
Bezel
B.
Hinge
C.
Motherboard
D.
Digitizer
Answer: D
Explanation:
QUESTION NO: 84
A technician is replacing an older video card with a new high-end video card in a workstation. The
installation was successful, the new card seated properly, and power is connected. However, upon
booting, the computer now emits several beeps and will not boot, but shows no error messages.
Which of the following is MOST likely the cause of this issue?
A.
The BIOS is out-of-date
B.
The is not enough PSU output
C.
There is an onboard RAM mismatch
D.
GPU is overlocked

E.
The firmware is out-of-date
Answer: B
Explanation:
QUESTION NO: 85
Which of the following Internet connection types often terminates at a switching center and then
requires the use of a different media for the last mile to the customer?
A.
ISDN
B.
DSL
C.
Fiber
D.
Cable
Answer: B
Explanation:
QUESTION NO: 86
Company management wants to give users the ability to work from home during periods of bad
weather. Which of the following would enable the workforce to do this?
A.
NAT
B.
VLAN
C.
VPN

D.
HIPS
Answer: C
Explanation:
QUESTION NO: 87
A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics
card for online gaming. The user wants to verify that the graphics card is compatible with the
motherboard. Which of the following connection types would the user MOST likely utilize to
connect the video card to the motherboard?
A.
PCle
B.
ISA
C.
AGP
D.
USB
Answer: A
Explanation:
QUESTION NO: 88
A company offers several out-of-the-box computer configurations to its clients. A client requests
several new computers for its newest location, which will be used by guests to check in upon
arrival and fill out contact information. Which of the following configurations would BEST fit this
customer’s needs?
A.
Touch-screen kiosk
B.

Thick client
C.
CAD workstation
D.
Virtualized host computer
Answer: A
Explanation:
QUESTION NO: 89
Which of the following ports are used for secure sessions? (Choose two.)
A.
22
B.
23
C.
25
D.
80
E.
110
F.
443
Answer: A,F
Explanation:
QUESTION NO: 90
Which of the following is designed to function BEST in harsh lighting conditions?

A.
Large tablet
B.
E-reader
C.
Smart watch
D.
Virtual reality headset
Answer: D
Explanation:
QUESTION NO: 91
Which of the following connector types is used to terminate household telephone cabling?
A.
RG-6
B.
RJ-11
C.
RJ-45
D.
RG-59
Answer: B
Explanation:
QUESTION NO: 92
A shipping department is having problems with its thermal label printer. Two columns on the left
are not appearing on all labels. Which of the following should a technician do FIRST?
A.
Verify the ribbon is correctly aligned to the label
B.
Run a label calibration
C.
Remove stuck labels from the print path
D.
Replace the print head
Answer: A
Explanation:
QUESTION NO: 93
A technician is buying a laptop that will host three VMs running at the same time with the current
configuration. The technician believes there might be a need to run several additional VMs in the
near future. Which of the following resources would be the MOST important to upgrade to allow for
the additional VMs?
A.
CPU
B.
SSD
C.
NIC
D.
RAM
Answer: B
Explanation:
QUESTION NO: 94
The ability for new computers to be automatically connected to the network is provided by the:

A.
DHCP server
B.
DNS server
C.
proxy server
D.
TACACS server
Answer: A
Explanation:
QUESTION NO: 95
A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users’
computers are all in the same workgroup and are connected physically to the same network
switch. The technician needs to make sure all users can print to the new printer through the
switch. Which of the following should the technician configure?
A.
Shared printer
B.
Print server
C.
Bluetooth printing
D.
Cloud printing
Answer: A
Explanation:
QUESTION NO: 96
The cloud model that represents a company maintaining some data in on-premise storage and

some data in cloud-based storage is known as:
A.
hybrid
B.
private
C.
public
D.
community
Answer: A
Explanation:
QUESTION NO: 97
A network administrator is attempting to access the firewall while inside the datacenter. Which of
the following peripherals must be connected to do so?
A.
KVM
B.
Touchpad
C.
Mouse
D.
Keyboard
Answer: A
Explanation:
QUESTION NO: 98
An engineer is working at a remote site that does not have Internet access. Which of the following
features should the engineer use to connect a laptop to the Internet if hotspot functionality is
unavailable?
A.
Tethering
B.
Near field communication
C.
Wireless LAN
D.
Virtual private network
Answer: A
Explanation:
QUESTION NO: 99
Which of the following is the main purpose of the +5VSB output of a power supply?
A.
It allows peripherals to draw power when the machine is off
B.
It provides power to the audio and sound boards of the machine
C.
It acts as the main voltage supply to the motherboard and processor
D.
It powers all expansion cards and external device hubs
Answer: A
Explanation:
QUESTION NO: 100
A user printed several documents to a shared network copier and noticed that they have very faint
color density. A technician investigates the issue and verifies that the printer had a maintenance
kit installed recently. Which of the following next steps will MOST likely resolve the issue? (Choose
two.)
A.
Replace the toner cartridges
B.
Replace the fuser module
C.
Clean the paper tray rollers
D.
Adjust the printer settings
E.
Replace the developer
F.
Empty the waste toner bottles
Answer: A,D
Explanation:
QUESTION NO: 101
A laptop is connected to a conference room projector in extended display mode. The desktop
icons appear normal on the laptop, but are disproportionate and illegible on the projector screen.
Which of the following should the technician check?
A.
Video resolution
B.
HDMI connection
C.
Keystone
D.
Focus
Answer: A
Explanation:
QUESTION NO: 102
Which of the following wireless standards is only capable of 5GHz frequencies?
A.
802.11a
B.
802.11ac
C.
802.11b
D.
802.11g
Answer: A
Explanation:
QUESTION NO: 103
A technician is configuring a high-performance workstation. The technician needs to choose

storage for the boot drive with the highest performance possible. Which of the following drive types
BEST meets this requirement?
A.
MicroSD
B.
15K rpm
C.
NVMe
D.
USB flash
Answer: C
Explanation:
QUESTION NO: 104
A network administrator is troubleshooting a notebook that is not loading the local Windows 10
operating system. All the computers inside the company are installed using UEFI mode selected.
The message on the screen shows a failed attempt to connect to a PXE server. When requested,
the end user reported trying to improve the computer’s speed by changing some BIOS
configurations randomly. Which of the following should the network administrator check FIRST
inside BIOS?
A.
C-states should be configured to 2
B.
Secure Boot should be enabled
C.
Wake-on-LAN should be unchecked
D.
The PXE server address should be set
Answer: D
Explanation:
QUESTION NO: 105
A customer recently moved a high-end graphics card from a known-working computer to a

different computer. The computer works without issue when viewing email and web pages or when
using certain applications. However, when a game with high-end graphics requirements is opened,
the program will run for a few minutes before the computer shuts down. Which of the following is
MOST likely causing the problem?
A.
Power supply wattage
B.
Video RAM
C.
CPU frequency
D.
Monitor resolution
Answer: A
Explanation:
QUESTION NO: 106
An ISP has notified a SOHO user of a usage increase on the user’s network. The user is
concerned the WiFi network is being utilized by unauthorized users. Which of the following would
minimize the unauthorized use of the WiFi network?
A.
Implement MAC filtering
B.
Enable NAT
C.
Create a network DMZ
D.
Upgrade the encryption standards
Answer: A
Explanation:
QUESTION NO: 107
Which of the following services provides the ability to resolve UNC to appropriate IP addresses?
A.
DNS
B.
DHCP
C.
Proxy
D.
Web server
Answer: A
Explanation:
QUESTION NO: 108
A technician is troubleshooting network connectivity issues after a new wireless router was
installed in an office. Users who connect to the new router are unable to access LAN resources.
Which of the following is the MOST likely cause of the issue?
A.
There are conflicting DHCP servers on the network
B.
There are conflicting ARP records
C.
There are conflicting gateways on the network
D.
There are conflicting IP protocols
Answer: A
Explanation:
QUESTION NO: 109
A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief
periods during a demonstration. After the technician replaced the lamp, the problem continued
with an added message that appears just before the lamp turns off. Which of the following MOST
likely need to be performed? (Choose two.)
A.
Reset the lamp life counter

B.
Replace the cooling fan
C.
Adjust the brightness
D.
Update the laptop video driver
E.
Install a higher lumen lamp
F.
Change the video resolution
Answer: A,B
Explanation:
QUESTION NO: 110
A workstation was just moved to a new work location without a surge protector. It was working the
day before, but now the PC will not power on, the fans will not spin, and there are no signs of
activity. Which of the following should the technician do FIRST?
A.
Check the power cable connection
B.
Check the voltage of the PSU with a tester
C.
Test for distended capacitors
D.
Check the voltage switch
Answer: A
Explanation:
QUESTION NO: 111

Some users are unable to access the Internet form their workstations. A technician runs the
ipconfig command on one of the workstations and sees the following:
The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and
gets no response. The technician is able to successfully ping an adjacent workstation but cannot
ping the print server on the floor below. Which of the following is the MOST likely cause of the
Internet connectivity issue in the office?
A.
There is a problem with a router in the office
B.
There is a problem with a DNS server in the office
C.
The users are not getting correct IP addresses from the DHCP server
D.
The wireless access point in the area is down
Answer: A
Explanation:
QUESTION NO: 112
A systems administrator receives a notification from the RAID controller that the RAID 5 array is
degraded. Upon logging into the server, the administrator sees that on logical disk 0, physical disk
2 has failed. Which of the following is the BEST course of action to take to resolve the problem?
A.
Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and confirm
in the RAID controller that the system is no longer degraded.
B.
Immediately replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID
controller that the system is no longer degraded.
C.
Delete logical disk 0 and manually configure a new RAID array only using the known-good working
drives. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer
degraded.
D.
In the controller, convert the RAID 5 array to RAID 0 array to avoid system downtime. Wait until
the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
Answer: A
Explanation:
QUESTION NO: 113
A technician is hired to install network cable in a crawl space running the length of a hallway. To
do so without a fire code violation, which of the following types of cable should the technician run?
A.
Plenum
B.
Fiber
C.
Shielded
D.
Coaxial
Answer: A
Explanation:
QUESTION NO: 114
Which of the following devices performs forwarding decisions based on MAC addresses?
A.
Switch

B.
Router
C.
Hub
D.
Repeater
Answer: A
Explanation:
QUESTION NO: 115
A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the
technician immediately opens Task Manager and sees that CPU and RAM performance are within
normal ranges. The technician then checks and verifies the speed and duplex settings and
performance on the network card. The technician then temporarily disables the antivirus to see if
performance is affected, and it is not. After re-enabling the antivirus, which of the following is the
NEXT best step for the technician to take?
A.
Check to see if insufficient hard drive space is causing the issue
B.
Update the operating system, drivers, and firmware on the PC
C.
Log into the PC with another user profile and test performance
D.
Shut down the PC, unplug the power for 30 seconds, and then boot the PC
Answer: A
Explanation:
QUESTION NO: 116
An office has a network that has all computers connected to two switches. The switches are
connected with a fiber cable. The computers and switches are all located in the same building.
Which of the following network types does this describe?
A.
WAN
B.
PAN
C.
LAN
D.
MAN
Answer: C
Explanation:
QUESTION NO: 117
Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He
informed a technician that the printer is on his list of printers, but he is unable to print. The
technician sees that the printer is listed as a generic printer under Devices and Printers. Which of
the following should the technician do NEXT?
A.
Reboot the computer into safe mode and try to print a test page
B.
Download the correct drivers from the manufacturer’s website and install them
C.
Unplug the USB cable from the printer and try another USB slot on the PC
D.
Set the printer as the default within the device properties
Answer: B
Explanation:
QUESTION NO: 118

A user’s smartphone has been slow recently. A technician sees the phone was purchased two
months ago, and it is top of the line. About a month ago, a new OS update was installed. To
address the issue, the technician runs a hardware diagnostic on the device, and it reports no
problems. Which of the following is MOST likely the cause of the performance issue on the
device?
A.
Too many applications are running updates
B.
The device is currently running in airplane mode
C.
The internal memory is failing on the device
D.
The OS update is too resource intensive for the device
Answer: A
Explanation:
QUESTION NO: 119
Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent
connectivity issues. Which of the following should a technician check FIRST?
A.
Channels
B.
Frequency
C.
Antenna power level
D.
SSID
Answer: B
Explanation:

QUESTION NO: 120
A user connects a laptop to a docking station but is unable to see an image on the external
monitor. The user tests the docking station USB ports, and they are working fine. Which of the
following should be done NEXT?
A.
Check for firmware updates
B.
Configure extended display mode
C.
Replace the external monitor
D.
Adjust the laptop’s BIOS settings
Answer: B
Explanation:
QUESTION NO: 121
A technician needs to call a user’s cellular provider to troubleshoot a network speed issue with the
user’s mobile device. Which of the following technologies is the technician troubleshooting?
A.
Long-term evolution
B.
Near-field communication
C.
Radio frequency ID
D.
Z-wave
Answer: A
Explanation:

QUESTION NO: 122
About one week ago, access to files on a network server became significantly slower. Today,
network files are completely unavailable. A technician is able to make a remote connection to the
server. Which of the following should the technician check NEXT?
A.
RAID 5 array
B.
NIC configuration
C.
Available storage space
D.
RAM utilization
Answer: A
Explanation:
QUESTION NO: 123
An employee’s mobile device no longer charges, and the employee believes the battery is bad. A
technician tests the mobile device and finds it will charge on a wireless charging pad but not when
it is connected to a charging cable. Other devices charge without issue when the cable is used.
Which of the following should the technician perform FIRST to resolve the issue?
A.
Clean out the charging port on the device
B.
Replace the mobile device’s battery
C.
Issue a new charging cable to the employee
D.
Send the device for service and give the employee a loaner
Answer: A
Explanation:

QUESTION NO: 124
A customer contacts the help desk stating a laptop does not remain charged for more than 30
minutes and will not charge more than 15%. Which of the following components are the MOST
likely causes the issue? (Choose three.)
A.
LCD power inverter
B.
AC adapter
C.
Battery
D.
Processor
E.
VGA card
F.
Motherboard
G.
Backlit keyboard
H.
Wireless antenna
Answer: A,B,C
Explanation:
QUESTION NO: 125
Which of the following connects a PC to its default gateway?
A.
NIC
B.

Switch
C.
Router
D.
Cable modem
Answer: B
Explanation:
QUESTION NO: 126
Which of the following devices can utilize VLANs to secure networks?
A.
Switch
B.
Hub
C.
Repeater
D.
Bridge
Answer: A
Explanation:
QUESTION NO: 127
After upgrading a smartphone’s OS, Joe, a user, reports the smartphone no longer connects to his
automobile automatically when near it. Joe restarts the smartphone, but the problem persists.
Which of the following should a technician do NEXT to restore the previous functionality?
A.
Connect the smartphone to the automobile via USB
B.
Reenable the smartphone’s Bluetooth radio
C.
Perform a rollback of the smartphone’s OS
D.
Enable airplane mode and then disable airplane mode
Answer: B
Explanation:
QUESTION NO: 128
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to
view email, but he receives an error message when trying to send a message. When viewing the
mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should
Joe check NEXT to resolve the issue?
A.
Configure the email account as a POP3 connection
B.
Ensure the SSL/TLS option is being used
C.
Check that the account password is still valid
D.
Make sure the smartphone is not in airplane mode
Answer: A
Explanation:
QUESTION NO: 129
A user is connected to a docking station with an optical drive and is trying to back up personal files
to removable media, but is encountering write errors. Which of the following is MOST likely cause
of the errors?

A.
The disk has already been finalized
B.
The files are encrypted
C.
There is a corrupt file on the hard drive
D.
The files are not compatible with the type of disk used
Answer: A
Explanation:
QUESTION NO: 130
A technician is configuring a new web server and must have over 10TB of fault-tolerant storage,
while minimizing the number of failure points. The applications on the server also require the
highest performance available. Which of the following configurations would the technician MOST
likely select?
A.
RAID 0 with 15000rpm 15TB drives
B.
C.
D.
Answer: D
Explanation:
QUESTION NO: 131
A user has reported application connectivity problems to the network administrator. The network

administrator knows there have been firewall configuration changes recently by a security vendor
and believes the issue could be related to a port being closed on the firewall. Which of the
following should the network administrator do NEXT?
A.
See if the same application fails on another workstation
B.
Go into the firewall and open the port
C.
Verify system functionality on the user’s workstation
D.
Document the issue for future reference
Answer: C
Explanation:
QUESTION NO: 132
Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device.
Both devices are powered on, but the mobile device fails to read the data from the wearable.
Which of the following will MOST likely fix this issue?
A.
Pair the devices
B.
Set the SSID
C.
Update the smart wearable device firmware
D.
Enable NFC
Answer: A
Explanation:

QUESTION NO: 133
A technician is troubleshooting a WiFi issues with a laptop user in a corporate office. The user can
connect to web pages without trouble; however, the user cannot connect to the email server or
print a locally stored document to the network printer. The technician cannot ping the mail server
or the network printer. No other users are experiencing this issue. Which of the following is MOST
likely causing the issue?
A.
The laptop has an APIPA address
B.
The laptop is configured to the wrong default gateway
C.
The laptop is connected to the guest WiFi
D.
The laptop is configured with a static IP
Answer: C
Explanation:
QUESTION NO: 134
Which of the following cloud computing concepts facilities automated server deployment?
A.
NaaS
B.
IaaS
C.
PaaS
D.
SaaS
Answer: B
Explanation:

QUESTION NO: 135
Which of the following connector types can be plugged into a device both right-side up and upside
down?
A.
USB
B.
USB-C
C.
Mini-USB
D.
Micro-USB
Answer: B
Explanation:
QUESTION NO: 136
A network administrator would like to increase network bandwidth to 1Gbps between two office
buildings that are 0.5mi(805m) apart. Which of the following would be the BEST solution?
A.
Fiber
B.
Coaxial
C.
Plenum
D.
Cat 6
Answer: A
Explanation:

QUESTION NO: 137
A user is experiencing issues synchronizing a smartphone. The user is able to connect to

individual services, but each requires a different password. Which of the following needs to be
configured to allow the user to access web services securely with a unique password?
A.
SIM
B.
SMB
C.
SSL
D.
SSO
Answer: D
Explanation:
QUESTION NO: 138
An end user is unable to connect to the network, and a technician has visually verified the lights on
the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the
following tools should the technician use to continue troubleshooting the connection?
A.
Punchdown tool
B.
Tone generator and probe
C.
Cable tester
D.
Crimper
Answer: C

Explanation:
QUESTION NO: 139
The graphics department has an issue with printing certain files. The printer does not print the
complete image on larger files. A technician verifies the network speed of the printer is set to 1GB
and that regular text files print without issue. Which of the following is the MOST likely cause of
this problem?
A.
The printer needs more RAM
B.
The print server is timing out
C.
The users are not printing in post-script mode
D.
The printer network connection is set to half duplex
Answer: A
Explanation:
QUESTION NO: 140
Which of the following requires less current to provide the same amount of power to devices inside
a PC?
A.
5.5V
B.
12V
C.
120V
D.
220V

Answer: D
Explanation:
QUESTION NO: 141
Which of the following is used to connect a headset to a laptop?
A.
eSATA
B.
BNC
C.
RG-6
D.
USB
Answer: D
Explanation:
QUESTION NO: 142
An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is
now logged back in and working without any issues. Which of the following should a technician
check FIRST to begin troubleshooting?
A.
Hard drive S.M.A.R.T. data
B.
Event Viewer
C.
Device Manager
D.
BIOS settings

E.
Performance Monitor
Answer: B
Explanation:
QUESTION NO: 143
A user calls the help desk stating a laptop is performing slowly and the hard drive activity lights are
blinking continuously. A technician checks for enough hard drive space, disables antivirus and
indexing services, and runs a full-system diagnostics check, which returns no failure. Which of the
following should the technician do NEXT?
A.
Install a new hard drive
B.
Check for hard-drive firmware updates
C.
Replace the hard drive with a solid state drive
D.
Configure the laptop in high-performance mode
E.
Change the boot order in the system BIOS
Answer: B
Explanation:
QUESTION NO: 144
Which of the following IEEE 802.11 standards includes the use of MIMO technology?
A.
802.11a
B.

802.11b
C.
802.11g
D.
802.11n
Answer: D
Explanation:
QUESTION NO: 145
A technician needs to give users the ability to transfer files between mobile devices. The
technician teaches the staff how to use a file transfer method in which the devices need to be in
close proximity with line-of-sight access to each other. Which of the following technologies is the
technician teaching to the staff?
A.
IR
B.
Bluetooth
C.
Tethering
D.
NFC
Answer: A
Explanation:
QUESTION NO: 146
A user reports a laserjet printer is not printing properly. A technician prints a test page and notices
the toner is smeared on the page. The technician confirms the toner cartridge is installed correctly
and the paper in the tray is the right size. Which of the following printer components is the MOST
likely cause of the problem?

A.
Fuser
B.
Roller
C.
Memory
D.
Toner
Answer: A
Explanation:
QUESTION NO: 147
A customer is using a cloud storage program that maintains a copy of local files on the cloud
storage servers. The WiFi network is not very fast, and the customer uses bandwidth-intensive
video streaming all day. Which of the following parameters should be adjusted to keep the cloud
storage program from using too much bandwidth?
A.
Synchronization settings
B.
Wireless settings
C.
Video streaming settings
D.
QoS settings
Answer: D
Explanation:
QUESTION NO: 148
Which of the following connector types is MOST appropriate to use to connect a SOHO cable

modem to the ISP?
A.
DB-9
B.
RJ-45
C.
RG-59
D.
RS-232
Answer: C
Explanation:
QUESTION NO: 149
A technician configures a new printer to be accessible via a print server. After setting up the printer
on a Windows client machine, the printer prints normally. However, after setting up the printer on a
macOS client machine, the printer only prints garbled text. Which of the following should the
technician do to resolve this issue?
A.
Add a macOS-compatible print driver to the printet object on the print server.
B.
Configure the Windows client to share the printer with the macOS client.
C.
Set the printer on the macOS client to connect to the print server via IPv6.
D.
Ensure the network time of the macOS client matches that of the print server.
Answer: A
Explanation:
QUESTION NO: 150

A user received the following error message while trying to access a shared drive: Network Path
was Not Found. Which of the following should be performed to resolve the issue? (Choose two.)
A.
Set the NIC to full duplex.
B.
Disable the local firewall.
C.
Reset the TCP/IP stack.
D.
Disable the Ethernet adapter.
E.
Use static IP addressing instead of DHCP.
F.
Flush the DNS cache.
Answer: C,F
Explanation:
QUESTION NO: 151
A client brings in a smartphone with a cracked screen to be repaired. During the repair process,
the technician places the screws in a small container to prevent losing them. The technician tests
the replacement screen to ensure it works property before closing the device. Once the device is
back together, however it does not power on.
A.
Label the locations of the screws.
B.
Refer to manufacturer resources.
C.
Document the orientation of the cables.
D.
Use the appropriate hand tools.
Answer: B
Explanation:
QUESTION NO: 152
A technician is setting up a new SOHO router for a home user. The user has a media server to be
accessible from the Internet while the user is traveling.
Which of the following should the technician configure to allow access to the server from the
Internet?
A.
Port forwarding
B.
NAT
C.
MAC filtering
D.
QoS
Answer: A
Explanation:
QUESTION NO: 153
Users report they have to select the output tray at the printer, even though the correct tray is
selected in the print dialog.
Which of the following should a technician perform FIRST to attempt to solve the problem?
A.
Check the user’s account for the correct printing privileges.
B.
Reinstall the driver on the print server.
C.
Update the firmware on the commercial office printer.
D.
Run Windows Update on the affected computers.
Answer: B
Explanation:
QUESTION NO: 154
A technician is setting up a laptop and projector for a presentation. When plugging in the projector,
it mirrors the desktop screen from the laptop, but everything appears distorted and compressed.
Which of the following should the technician do to correct the appearance of the image on the
projector?
A.
Update the laptop graphics driver.
B.
Change the scaling options.
C.
Change the desktop resolution.
D.
Replace the video cable.
E.
Utilize a USB VGA graphics adapter.
F.
Adjust the keystone settings on the projector.
Answer: C
Explanation:
QUESTION NO: 155
A technician wants to set up a virtual machine in a public cloud environment.

Which of the following cloud models should the technician use?
A.
IaaS
B.
SaaS
C.
PaaS
D.
DBaaS
Answer: A
Explanation:
QUESTION NO: 156
A corporation maintains an active social media presence by constantly uploading audio and video.
The corporation also regularly hosts video conferences, but attendees are reporting buffering
during their telecast.
Which of the following should the IT department do to improve the ability to attend video
conferences without interruption?
A.
Enable QoS on network traffic, prioritizing telecast traffic over uploads.
B.
Upgrade video conference room equipment.
C.
Create a VLAN for all employees updating social media.
D.
Adjust the network intrusion device to allow video to flow without filtering.
Answer: A
Explanation:

QUESTION NO: 157
Which of the following has a P4 connector to provide a 12V output?
A.
Molex connector
B.
24-pin adapter
C.
SCSI cable
D.
eSATA cable
Answer: A
Explanation:
QUESTION NO: 158
An administrator connects to the company’s cloud account and builds a server that is hosted in the
cloud. The server will be used as a confidential database server for one of the company’s core
applications. The administrator is responsible for patching and updating the server OS.
Which of the following cloud models is this an example of?
A.
IaaS
B.
SaaS
C.
PaaS
D.
Public
Answer: A
Explanation:

QUESTION NO: 159
A systems administrator wants to take advantage of the benefits of the major cloud providers while
retaining some data and services in the local datacenter.
Which of the following types of cloud model should the administrator consider?
A.
Public
B.
Private
C.
Hybrid
D.
Community
Answer: C
Explanation:
QUESTION NO: 160
A user reports being unable to browse the Internet. A technician believes the cause of the issue is
related to DNS.
Which of the following should the technician perform NEXT?
A.
Test the theory by attempting to browse to a website’s known IP address.
B.
Implement preventive measures by manually assigning a DNS server to the PC.
C.
Identify the problem by running the command ipconfig /flushdns.
D.
Document the findings in the organization’s local knowledge base.
Answer: A
Explanation:
QUESTION NO: 161
A customer has two 8GB sticks of 2400-speed DDR4 installed in slots 1 and 2 of a computer and
wants to add more RAM. The customer purchases two additional 4GB sticks of 3200-speed DDR4
and installs then in slots 3 and 4. While installing the RAM into the board, the user notices the
board has “quad channel” etched near the RAM slots.
Which of the following can be said about the user’s channel configuration after upgrading the
RAM?
A.
The computer is utilizing one channel.
B.
The computer is utilizing two channels.
C.
The computer is utilizing three channels.
D.
The computer is utilizing four channels.
Answer: D
Explanation:
QUESTION NO: 162
A technician is building a CAD workstation for a user who will be saving files remotely.
Which of the following components are MOST important to include when configuring the system?
(Choose two.)
A.
Gigabit NIC
B.
Graphics card
C.
Liquid cooling unit
D.
HDD size
E.
RAM
Answer: B,E
Explanation:
QUESTION NO: 163
A technician wants the number of virtual machines hosting a web application in the public cloud
environment to scale based on real-time traffic on the website.
Which of the following should the technician configure?
A.
Resource pooling
B.
Rapid elasticity
C.
Measured service
D.
High availability
Answer: B
Explanation:
QUESTION NO: 164
A user notices a laser printer is picking up multiple sheets of paper from one of its paper trays. The
problem started last week and has gotten worse.
Which of the following is MOST likely the cause of this problem?
A.
Separation pad
B.
Feed roller
C.
Registration roller
D.
Duplex assembly
Answer: A
Explanation:
QUESTION NO: 165
A SOHO user wants a multifunction device to be set up for the office printer. Additionally, scanning
and fax capability must be set up for office employees only. Guest WiFi access will open.
Which of the following configuration changes will BEST meet the user’s request? (Choose two.)
A.
Enable user authentication.
B.
Disable remote printing.
C.
Configure the print server.
D.
Enable cloud settings.
E.
Disable the wireless network.
F.
Connect to a wired network.
Answer: A,C

Explanation:
QUESTION NO: 166
A technician is upgrading a user’s smartphone and wants to move all of the applications and
contact information quickly to the new device.
Which of the following connection types would work BEST to do this?
A.
NFC
B.
IR
C.
OTG
D.
Bluetooth
Answer: A
Explanation:
QUESTION NO: 167
Which of the following would provide power to an access point?
A.
POE injector
B.
Switch
C.
Repeater
D.
Modern

Answer: A
Explanation:
QUESTION NO: 168
A user notices the system clock is changed every morning. The computer is shut down daily. A
technician checks the time zone and finds it is correct, and then checks the BIOS settings and
finds the time to be incorrect.
Which of the following is MOST likely the problem?
A.
The CMOS battery does not have a charge.
B.
Daylight savings time is not enabled.
C.
BIOS time is set to Universal Time Coordinated.
D.
The NTP server has gone offline.
Answer: A
Explanation:
QUESTION NO: 169
Virtual machines hosted in the cloud that are used by developers to code applications are an
example of:
A.
FaaS
B.
BaaS
C.
PaaS

D.
SaaS
E.
IaaS
Answer: C
Explanation:
QUESTION NO: 170
Which of the following server types caches previously visited web pages for faster access in the
future?
A.
Proxy server
B.
Web hosting server
C.
DNS server
D.
Branch cache server
Answer: D
Explanation:
QUESTION NO: 171
Joe, a user, wants his desktop RAID configured to allow the fastest speed and the most storage
capacity. His desktop has three hard drives. Which of the following RAID types should a technician
configure to achieve this?
A.
0
B.

1
C.
5
D.
10
Answer: A
Explanation:
QUESTION NO: 172
An employee’s laptop will not power on. When the power button is pressed, the power light goes
on and then suddenly off. A technician replaces the battery, and the laptop powers on. The
employee works without issues until the end of the day, but the laptop presents the same problem
the next morning.
Which of the following is the MOST probable cause of the issue?
A.
Swollen battery
B.
Damaged AC adapter
C.
Improperly seated RAM
D.
Cooling fan failure
E.
Imminent hard drive failure
Answer: B
Explanation:
QUESTION NO: 173

A bank employee contacts the help desk for assistance with setting up a new computer. Which of
the following peripherals will the technician MOST likely install alongside the device? (Choose
two.)
A.
Magnetic reader
B.
Signature pad
C.
Flatbed scanner
D.
Web camera
E.
External storage drive
Answer: B,D
Explanation:
QUESTION NO: 174
A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Executive
Officer (CEO). The CEO cannot afford any downtime.
Which of the following is the BEST type of memory module to purchase?
A.
LRDIMM
B.
DDR4
C.
Parity
D.
Dual channel
Answer: B

Explanation:
QUESTION NO: 175
A technician manually configured the wireless connection on the Chief Information Officer’s
(CIO’s) new laptop so it can communicate with the network at the office. The CIO now is having
trouble connecting to a guest WiFi hotspot. While the device has a gateway address and says it is
connected, the CIO cannot access company email.
Which of the following would BEST resolve the issue?
A.
Move the CIO’s laptop closer to the access point to obtain a better RF signal.
B.
Restart the wireless connection to obtain a self-assigned APIPA address.
C.
Assign a different IP address to the device in conflict with the CIO’s laptop.
D.
Set the network connection to use DHCP instead of a static address.
E.
Change the network’s SSID to a mobile hotspot to access company email.
Answer: D
Explanation:
QUESTION NO: 176
Which of the following is the type of address a DHCP server assigns on a network?
A.
Dynamic
B.
Static
C.
APIPA
D.
MAC
E.
Default
Answer: A
Explanation:
QUESTION NO: 177
A user brings a Windows laptop into the office and connects it to a wireless network. Upon
connecting to the network, the user is prompted to select whether the network is a home, work, or
public network. The user selects the work profile and is able to access the Internet but cannot
access office network resources.
Which of the following is the MOST likely cause of the problem?
A.
The user’s network card is malfunctioning.
B.
The user is connected to the wrong wireless network.
C.
The user’s firewall is blocking access to the resources.
D.
The user put in the wrong credentials.
Answer: B
Explanation:
QUESTION NO: 178
A customer has the LCD display in a laptop replaced. After the repair, the customer notices the
laptop is showing a weaker WiFi signal than before the display was replaced.

Which of the following BEST explains the lower WiFi signal?
A.
The antenna is too close to the screen’s power inverter.
B.
The new LCD panel is causing interference.
C.
The digitizer is calibrated improperly.
D.
The radio antennas are damaged.
Answer: B
Explanation:
QUESTION NO: 179
A technician sets up a new printer on the network, allowing it to obtain an IP address. The
technician records the IP address and sets up users to print using the information. The following
Monday after powering on the printer, users report they can no longer print. After verifying users
can access other network shares, the technician prints a configuration page and sees the IP
address has changed.
Which of the following is the BEST method for the technician to ensure this will not happen again?
A.
Set up MAC filtering on the switch to ensure the printer gets the same IP.
B.
Set up the users to print using the newly assigned IP address.
C.
Create an IP reservation for the printer on the DHCP server.
D.
Statically assign the current IP address to the printer.
Answer: C
Explanation:

QUESTION NO: 180
A technician has built a custom workstation for an end user. The end user reports that the
workstation ran for a few minutes and then crashed. When the user subsequently boots the
workstation, it crashes much more quickly.
Which of the following did the technician forget to do when building the workstation?
A.
Apply thermal paste.
B.
Connect the case fans.
C.
Configure integrated GPU.
D.
Overclock the CPU.
Answer: B
Explanation:
QUESTION NO: 181
An end user brings in a laptop that no longer charges. A technician troubleshoots the laptop and
notices it works while the power adaptor is plugged in but shuts down as soon as it is unplugged.
Which of the following is the NEXT best step to resolve this issue?
A.
Plug the laptop into another power outlet.
B.
Replace the power adaptor.
C.
Replace the laptop's battery.
D.
Plug the laptop into a UPS.
Answer: C
Explanation:
QUESTION NO: 182
A client needs to upgrade the hard drive on a laptop and would like one that is fast and has drop
protection.
Which of the following is the BEST option for the client?
A.
5400rpm HDD
B.
7200rpm HDD
C.
NVMe SSD
D.
Hybrid HDD/SSD
Answer: C
Explanation:
QUESTION NO: 183
A user states the department laser printer continues to display a paper jam error message despite
the jam being cleared.
Which of the following should a technician do to troubleshoot this problem?
A.
Check the paper path for blocked sensors.
B.

Replace the duplex assembly.
C.
Run the printer's internal diagnostics.
D.
Verify the pickup rollers are in working order.
Answer: A
Explanation:
QUESTION NO: 184
Which of the following resource types would be BEST suited to saving photographs from a mobile
device with limited on-board storage?
A.
Cloud file services
B.
Virtual desktop
C.
Off-site email
D.
Resource pooling
Answer: A
Explanation:
You need to configure your mobile device to send and receive electronic messages from your
company.
You must use the company’s WLAN as all e-mail services are on default non-secure ports.
The company’s WLAN is broadcasting across the company for easier access.
Users must authenticate to the server with the same credentials in order to send and receive
email.
Authentication should be enforced in the settings of the mobile device using the following
parameters:
Username: [email protected]
Password: P@$$w0rd
Outgoing server: mail.techies.com
Incoming server: pop3.techies.com
Company SSID: Techies
Security Key: CA:FE:33:71:00
INSTRUCTIONS:
Update the mobile device’s parameters to fit the criteria and support the strongest encryption
available.
All button.









Answer:
See explanation below.
Explanation:
For the WiFi setup, do the following:

For Email setup, choose the following:


QUESTION NO: 186
An instructor had been lecturing for 20 minutes and utilizing the overhead projection system, when
the projector suddenly went blank. A technician was dispatched and was able to start the projector
after several minutes; however, the screen went blank after briefly displaying the slideshow.
Which of the following would be the technician’s NEXT best option?
A.
Install a new bulb
B.
Reseat the VGA cable
C.
Reboot the laptop
D.
Check the projector cooling fan
E.
Adjust the projector’s sleep settings
Answer: D
Explanation:
QUESTION NO: 187
A developer has configured a new web application on a workstation using client-side virtualization.
Despite working locally on the developer’s PC, other users on the network are not able to access
the application.
Which of the following network configurations should the virtual machine be configured for to allow
other users to access the application?
A.
Internal networking
B.
Bridged networking
C.

Private networking
D.
NAT networking
Answer: B
Reference: https://www.virtualbox.org/manual/ch06.html
QUESTION NO: 188
Which of the following BEST describes an email infrastructure that uses a local archive server
cluster and publicly hosted email servers?
A.
Private
B.
Public
C.
Hybrid
D.
SaaS
Answer: C
Explanation:
QUESTION NO: 189
A technician is installing virtualization software on the company developer’s desktop. The

developer will need to run several VMs simultaneously. The system is loaded with the Windows 10
OS and has the following specifications:
i5 quad-core processor
4GB of RAM
256GB SSD

Which of the following should the technician upgrade on the system FIRST to meet the
developer’s requirements?
A.
SSD
B.
Processor
C.
RAM
D.
BIOS
Answer: C
Explanation:
QUESTION NO: 190
Which of the following is an IP address that is assigned to a network device based on its MAC
address?
A.
Dynamic
B.
Static
C.
Link local
D.
Reservation
Answer: D
Explanation:
QUESTION NO: 191

The IT department recently updated client computers for the graphics department. A user reports
the new computer has not worked since it was set up; it makes unusual sounds when pressing the
power button. A technician verifies the power cable works and the computer is connected properly
to both data and power. The monitor powers on but only displays the message: No source.
Which of the following BEST explains the cause of this issue?
A.
There is insufficient power to the computer
B.
There is a blank screen on system boot
C.
The computer is overheating
D.
The error beep codes on POST
Answer: A
Explanation:
QUESTION NO: 192
A technician is troubleshooting a network that is experiencing inconsistent connections through

one of the network drops in the board room. The technician wants to verify the integrity of the
network run but needs to identify which cable comes from the board room. However, none of the
network connections in the network room are labeled.
Which of the following are the BEST tools for the technician to use to identify the correct network
run to troubleshoot? (Choose two.)
A.
Cable stripper
B.
Cable tester
C.
Tone generator
D.
WiFi analyzer
E.
Multimeter
F.
Probe
Answer: B,E
Explanation:
QUESTION NO: 193
Which of the following connectors is commonly known as serial?
A.
RG-6
B.
RJ11
C.
RS-232
D.
BNC
Answer: C
Explanation:
QUESTION NO: 194
A business owner is concerned about excessive paper usage but is not concerned about the wear
to the printer of the use of toner. The business owner asks a technician to find a low-cost solution.
Which of the following is the BEST action for the technician to perform?
A.
Configure duplexing
B.
Enable collating
C.
Adjust the orientation
D.
Decrease the quality
Answer: A
Explanation:
QUESTION NO: 195
The documents from a workgroup laser printer are not printing correctly. Some of the print is
missing, and the pages come out dusty.
Which of the following should a technician do to fix this issue?
A.
Replace the low-voltage power supply
B.
Replace the scanner assembly
C.
Replace the formatter assembly
D.
Replace the fuser assembly
Answer: D
Explanation:
QUESTION NO: 196
Which of the following IP addressing types is MOST likely to use an IP address starting with
169.254?
A.
Static
B.
APIPA
C.
Link local
D.
Dynamic
Answer: B
Explanation:
QUESTION NO: 197
A developer wants to add a Windows 10 64-bit VM with the minimum system requirements to a
virtual host workstation. The virtual host is running Windows Server 2008 R2 and has 24GB of
RAM, a 1TB hard drive, and a Gigabit Ethernet NIC with Cat 5e cabling. The current configuration
of VMs is as follows:
Windows 7 VM with 4GB RAM and 200GB HDD
Linux VM with 16GB RAM and 200GB HDD
Linux VM with 2GB RAM and 100GB HDD
Which of the following should the technician recommend to the developer FIRST?
A.
Increase the HDD in the virtual host
B.
Install an additional NIC and configure teaming
C.
Upgrade the network cabling to Cat 6
D.
Increase the memory in the virtual host
Answer: D

Explanation:
QUESTION NO: 198
A user wants to add static storage to a laptop and is unable to physically take it apart.
Which of the following would be the BEST solution?
A.
USB drive
B.
Optical drive
C.
Network the share
D.
Cloud storage
Answer: A
Explanation:
QUESTION NO: 199
Which of the following speeds would a wireless network perform at when the network is built in
bridge mode containing 802.11g, 802.11n, and 802.11ac access points?
A.
11Mbs
B.
54Mbs
C.
450Mbs
D.
1300Mbs

Answer: D
Explanation:
QUESTION NO: 200
Which of the following wireless networking protocols operates on the 5GHz band and provides
data rates in excess of 750Mbps?
A.
802.11a
B.
802.11ac
C.
802.11b
D.
802.11g
E.
802.11n
Answer: B
Explanation:
QUESTION NO: 201
An end user is building a small home media server. The user wants to be able to add and remove
hard drives without powering down the server.
Which of the following should be enabled to allow for this?
A.
NVMe
B.
AHCI
C.
ATAPI
D.
UEFI
Answer: B
Explanation:
QUESTION NO: 202
A company is terminating Cat 6 wiring at a 110 block.
Which of the following should be used?
A.
A crimper
B.
A cable stripper
C.
A punchdown tool
D.
A tone generator
Answer: C
Explanation:
QUESTION NO: 203
A workstation has RAID 1 and RAID 5 arrays. Although performance is not degraded,
management software is reporting a hard disk failure.
Which of the following should a technician do NEXT?
A.
Check one of the RAID 1 disks for failure

B.
Rebuild the RAID 1 disks for failure
C.
Check one of the RAID 5 disks for failure
D.
Rebuild the RAID 5 array
Answer: C
Explanation:
QUESTION NO: 204
A company wants to purchase new equipment for its help desk team. Team members work in a
24/7 environment and share desks with coworkers from other shifts. The company already has
dual monitors set up on each desk but decides replacing the existing desktops with laptops would
be the best business decision to support the mobility needs.
Which of the following laptop features or accessories would be BEST suited for this business
environment?
A.
KVM
B.
VPN
C.
Privacy filters
D.
Docking stations
E.
Port replicators
Answer: D
Explanation:

QUESTION NO: 205
A user’s personal laptop has been behaving erratically for the past month. Today, however, the
user cannot perform any work on the laptop, as the device locks up immediately after logging on.
Believing the issue to be a malware infection, a technician takes the laptop back to the workbench
for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The
user reports only new software installations have been made to the laptop.
Following best practice methodologies, which of the following should the technician perform NEXT
to resolve the problem?
A.
Uninstall the new software applications
B.
Document the findings and report them to the user
C.
Do a full backup of the system data
D.
Perform a format and System Restore
Answer: C
Explanation:
QUESTION NO: 206
A user is given a new tablet. When using the touch screen, the user reports the cursor highlights
and selects items unintentionally. The issue does not happen when using an external mouse.
Which of the following should the technician do FIRST to resolve this issue?
A.
Run the calibration utility
B.
Disable the touch functionality
C.
Update the touch-screen driver

D.
Reinstall the OS
Answer: C
Explanation:
QUESTION NO: 207
A small office wants to install a server that can provide name resolution for internal clients.
Which of the following server types would BEST accomplish this?
A.
IDS
B.
DHCP
C.
UTM
D.
DNS
Answer: D
Explanation:
QUESTION NO: 208
Which of the following connector types can be used to connect a laptop to a docking station or port
replicator? (Choose two.)
A.
Lightning
B.
Thunderbolt
C.
RJ45
D.
Molex
E.
DB9
F.
USB-C
Answer: B,F
Explanation:
QUESTION NO: 209
A user purchased a processor to upgrade a computer. After the installation, the computer no
longer boots, but everything appears to be installed correctly.
Which of the following should the user have done prior to installing the new processor? (Choose
two.)
A.
Run a Windows Update
B.
Verify the power requirements of the new CPU
C.
Purchase a high-efficiency cooling system
D.
Disable Secure Boot
E.
Check for BIOS updates
F.
Reinstall the operating system
Answer: B,D
Explanation:

QUESTION NO: 210
A technician receives a laptop from an end user who reports that some aspects of the image are
left behind when applications are closed and persist until reboot. The technician also notices black
dots throughout the screen. The technician recalibrates the display settings and updates the
drivers for the display adapter, but the issue persists.
Which of the following is the laptop MOST likely experiencing? (Choose two.)
A.
Artifacts
B.
Distorted geometry
C.
VGA degradation
D.
Burn in
E.
Dead pixels
F.
Distorted image
Answer: D,E
Explanation:
QUESTION NO: 211
A customer’s workstation will not boot. A technician runs diagnostics on the system and discovers
it is set up in a RAID 0 configuration, and a single SATA hard drive has failed. The system was set
up for performance. Once repaired, the customer requests redundancy be built into the system
and an increase in performance.
Which of the following describes how the technician should set up the new RAID configuration?
A.
RAID 1 configuration that will utilize new SSD
B.
RAID 5 configuration that will allow the loss of a hard drive without failure
C.
RAID 6 configuration that will allow the loss of two hard drives without failure
D.
RAID 10 configuration utilizing new HDD
Answer: D
Explanation:
QUESTION NO: 212
Which of the following is the minimum category cable that supports 1000Mbps speed?
A.
Cat 3
B.
Cat 5e
C.
Cat 6
D.
Cat 6e
Answer: B
Explanation:
QUESTION NO: 213
Which of the following is considered a connectionless protocol?
A.
UDP

B.
TCP
C.
Telnet
D.
DNS
Answer: A
Explanation:
QUESTION NO: 214
Joe, a user, needs to have a notebook connected to a monitor, a mouse, and a keyboard when he
is working at his desk. His notebook is not business class, yet is meets company policy for
personal computers.
Which of the following should a technician install for Joe?
A.
Port forwarding device
B.
Docking station
C.
KVM switch
D.
USB hub
Answer: B
Explanation:
QUESTION NO: 215
A user needs access to a shared mailbox inside the mobile mail application through the
company’s cloud-based email service.

Which of the following protocols is required to make this possible?
A.
IMAP
B.
S/MIME
C.
SMTP
D.
SNMP
Answer: C
Explanation:
QUESTION NO: 216
A company wants to protect its users from malicious websites but also provide the ability to log
traffic in and out of the network.
Which of the following should the company place within its network to BEST protect its users?
A.
IDS server
B.
DNS server
C.
Proxy server
D.
Syslog server
Answer: C
Explanation:
QUESTION NO: 217

Which of the following cloud models would MOST likely be described as a service in which the
customer has no responsibility for application patching?
A.
IaaS
B.
SaaS
C.
Private cloud
D.
PaaS
Answer: B
Explanation:
QUESTION NO: 218
Which of the following cloud-based services gives customers the ability to scale resources as
needed?
A.
Resource pooling
B.
Rapid elasticity
C.
Measured service
D.
Hybrid cloud
Answer: B
Explanation:
QUESTION NO: 219

A technician is troubleshooting a networking issue for a client. After running ipconfig/all the
technician discovers the IP address assigned to the computer is 169.254.100.58.
Which of the following network configurations does this describe?
A.
APIPA
B.
DNS
C.
DHCP
D.
NAT
Answer: A
Explanation:
QUESTION NO: 220
A company wants to use thin clients to run all the common business applications it uses. The
users need to share files and have a common email domain.
Which of the following cloud concepts should a technician recommend?
A.
PaaS
B.
IaaS
C.
MaaS
D.
Saas
Answer: D
Explanation:

QUESTION NO: 221
A small office in a remote area is considering a new ISP. Which of the following broadband types
is based on the distance to the nearest central office?
A.
Satellite
B.
Fiber
C.
Cable
D.
DSL
Answer: D
Explanation:
QUESTION NO: 222
A technician is building a Windows server to meet the specific needs of a user. The user needs to
house a replica of a very large SQL database to be able to query the database locally.
Which of the following drive configurations would BEST meet the requirements while providing the
maximum amount of performance and storage?
A.
OS disk: 128GB M2
Data disk: 4TB 7200rpm HDD
B.
OS disk: 256GB 5400rpm HDD
Data disk: 1TB 5400rpm HDD
C.
OS disk: 512GB 15000rpm HDD

Data disk: 64GB M2
D.
OS disk: 1TB 7200rpm HDD
Data disk: 128GB 10000rpm HDD
Answer: A
Explanation:
QUESTION NO: 223
A technician is setting up a workstation for a new user. The computer’s OS has most features
disabled. The computer has graphics, network, and human input devices configured. When a user
logs onto the computer, it loads a virtual desktop with all the necessary programs.
Which of the following BEST describes this type of workstation?
A.
Locked kiosk
B.
Virtual machine
C.
Thin client
D.
Hypervisor
Answer: B
Explanation:
QUESTION NO: 224
Which of the following must a technician configure to access the console of multiple servers
physically by using one keyboard, mouse, and monitor?
A.
Virtual management console
B.
Remote desktop protocol
C.
Portable crash cart
D.
Rack-mounted IP KVM
Answer: D
Explanation:
QUESTION NO: 225
After replacing a failed mother board in a user’s computer, the technician receives a report that the
computer is behaving erratically. The user states the computer shuts down randomly throughout
the day and freezes frequently. The technician performs a memory diagnostic, and it reports no
issues.
Which of the following should the technician check NEXT in troubleshooting this issue?
A.
Reseat the memory and reset the BIOS to default settings
B.
Add heat sinks to each installed memory module
C.
Enable overclocking functionality in the BIOS
D.
Ensure all case fans are plugged in and working
Answer: D
Explanation:
QUESTION NO: 226

When configuring a VM, which of the following devices MOST likely needs to be configured to
allow the VM access to other client VMs on the same host?
A.
Virtual switch
B.
Host
C.
Hypervisor
D.
Workstation NIC
Answer: A
Explanation:
QUESTION NO: 227
A technician is setting up a server to provide access to the LAN and Internet.
Which of the following server roles would accomplish this task? (Choose three.)
A.
File server
B.
Print server
C.
Web server
D.
DNS server
E.
DHCP server
F.
SQL server
G.
Email server

H.
Proxy server
Answer: D,E,H
Explanation:
QUESTION NO: 228
A technician is building a SOHO server that will be used to run a business-critical application for a
small business.
Which of the following RAM types should the technician install?
A.
Error correcting
B.
Triple channel
C.
Unbuffered memory
D.
Non-parity
Answer: A
Explanation:
QUESTION NO: 229
A user is accessing webmail and needs to encrypt the contents of the email message and
attachments prior to sending.
Which of the following should be configured to accomplish this task?
A.
S/MIME settings

B.
VPN settings
C.
TLS settings
D.
SSL settings
Answer: A
Explanation:
QUESTION NO: 230
A user is participating in a weight-loss challenge and needs to keep track of fitness activities,
locations, distances, and calories burned during a specific time period. The user wants to be able
to listen to music while participating in the challenge.
Which of the following would the user MOST likely need to purchase to meet these requirements?
A.
Smartphone
B.
Fitness application
C.
AR headset
D.
Fitness tracker
Answer: A
Explanation:
QUESTION NO: 231
A user reports being unable to print to a network-based all-in-one printer. The issue consistently
appears after power outages.

Which of the following should a technician perform to resolve the issue?
A.
Run Windows Update on the user’s machine
B.
Disable the firewall on the user’s machine
C.
Set a static IP address on the printer
D.
Reinstall the printer with vendor-provided drivers
Answer: C
Explanation:
QUESTION NO: 232
A technician is troubleshooting an issue with a printer that is directly attached to a user’s

workstation. The printer is powered on but will not print. The user claims nothing has changed on
the computer, and the printer was working earlier in the day.
Which of the following should the technician do NEXT to determine the cause of the issue?
A.
Order a new printer for the user and decommission the current printer
B.
Update the printer drivers in the workstation’s OS
C.
Physically examine the workstation and printer for any obvious issues
D.
Reseat all the printer cables and restart the user’s workstation
Answer: C
Explanation:

QUESTION NO: 233
A company is concerned about the security of sensitive data on a laptop a user frequently takes
off-site.
Which of the following enables hardware encryption to secure user data?
A.
BIOS password
B.
Hibernation mode
C.
Trusted Platform Module
D.
Screen-saver lock
Answer: C
Explanation:
QUESTION NO: 234
Which of the following has a P4 connector to provide a 12V output?
A.
EIDE port
B.
24-pin adapter
C.
SCSI cable
D.
eSATA cable
Answer: A
Explanation:

QUESTION NO: 235
A technician would like to install an internal storage drive for a computer. Which of the following
cable connectors would MOST likely be used to transfer data? (Choose two.)
A.
USB-C
B.
IDE
C.
SATA
D.
USB-A
E.
Molex
F.
Lightning
Answer: B,C
Explanation:
QUESTION NO: 236
After a new laser printer was installed, users began reporting issues. Duplicate copies of print jobs
were not delivering fully separated copies; instead, similar pages were being stacked. Which of the
following settings MOST likely needed to be checked to correct this issue?
A.
Collation
B.
Duplexing
C.
Orientation

D.
Quality
Answer: A
Explanation:
QUESTION NO: 237
Which of the following network servers would be MOST useful in translating a URL into an IP
address?
A.
Print server
B.
DNS server
C.
Mail server
D.
DHCP server
E.
Web server
Answer: B
Explanation:
QUESTION NO: 238
After restoring a laptop to factory settings, a client can no longer use the touchpad on it. A
technician verifies the system state was fully restored from the most recent, fully working backup.
Which of the following should the technician check for NEXT using the fewest number of steps?
A.
System Restore
B.

Installed USB mouse
C.
Updated drivers
D.
Function key toggle
Answer: D
Explanation:
QUESTION NO: 239
Ann, a user, reports the 20GB hard drive on her VM is full. She frequently has to delete files so the
machine is usable again. Ann would like access to a machine with a larger hard drive. Aside from
the drive being too small, the machine works perfectly for Ann. A technician checks the virtual host
and sees it has about 400GB of available disk space.
Which of the following should the technician do to resolve the problem quickly?
A.
Go into the hypervisor and increase the size of the hard drive.
B.
Spin up a new VM for Ann with a larger hard drive.
C.
Move the VM to another virtual host with more resources.
D.
Upgrade the hard drive in the virtual host machine.
Answer: A
Explanation:
Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to
connect it to the company’s wireless network. All the corporate laptops are connecting without

issue. She has asked you to assist with getting the device online.
INSTRUCTIONS
Review the network diagrams and device configurations to determine the cause of the problem
and resolve any discovered issues.
All button.





Answer:
Explanation:
Ann needs to connect to the BYOD SSID, using 2.4GHZ. The selected security method chose
should be WPA PSK, and the password should be set to TotallySecret.
Megan, the CEO, is unable to connect to the company’s network on her company-issued
enterprise tablet when in the office, however, it works perfectly from home. All the corporate
laptops are connected to the wireless network without issue. She has asked you for assistance in
getting the device online.
INSTRUCTIONS
Review the network diagrams and device configurations to determine the cause of the problem
and resolve any discovered issues.
All button.



Answer:
Explanation:
Megan needs to connect to the CORP SSID, using 2.4GHZ. The selected security method chose
should be WPA2, and the password should be set to Corpsecure1.
QUESTION NO: 242
A technician is using PXE to upgrade the OS in a lab that has new and old computers. The new
devices can obtain a DHCP address but fail to locate the PXE server. The old computers can
locate the PXE server and upgrade the OS as required. Which of the following is MOST likely
preventing the new computers from booting to PXE?
A.
LoJack security
B.
BIOS password
C.
Drive encryption
D.
Secure Boot
Answer: D
Explanation:
QUESTION NO: 243
Which of the following ports do Apple iOS devices use for charging and data transfer?
A.
Qi wireless
B.
Lightning

C.
USB-C
D.
Thunderbolt
Answer: B
Explanation:
QUESTION NO: 244
A CAD PC is running, but it has fault lights that are illuminated. The PC has four disk drives in the
drive enclosure. One disk drive has a solid fault light, and another has a flashing fault light. The
remaining two disk drives are green. The user was told the drives are hot pluggable. Which of the
following should a technician do FIRST to resolve the issue?
A.
Remove the drive with the solid fault light and order a replacement drive.
B.
Reseat both of the error drives and reboot the PC.
C.
Verify hardware RAID state and configuration.
D.
Simultaneously replace both drives with the fault lights.
Answer: C
Explanation:
QUESTION NO: 245
An end user’s laptop has a USB mouse connected. The user removes the USB mouse to pack up
at the end of the work day. Before shutting down, the user tries to check a document but finds the
built-in peripherals no longer work. Which of the following would BEST resolve this issue?
A.
Check the keyboard layout in Settings.

B.
Check the touch-pad settings.
C.
Check the power management settings.
D.
Check that the function key is not stuck.
Answer: B
Explanation:
QUESTION NO: 246
A technician is building a workstation with 8GB of RAM that will host a VM. The VM will be used to
test software installations prior to mass deployment. The workstation will also serve the installation
files and packages necessary to install applications remotely on networked devices that have
passed the testing process. Which of the following hardware components are needed for the setup
to function as required? (Choose two.)
A.
Network interface card
B.
Secure boot
C.
Single-core CPU
D.
CPU virtualization support
E.
Additional RAM
F.
Hyperthreading
Answer: A,E
Explanation:

QUESTION NO: 247
Which of the following connectors would MOST likely be found on an RG-6 cable?
A.
Molex
B.
DB9
C.
BNC
D.
RJ45
Answer: C
Explanation:
QUESTION NO: 248
A technician is configuring a new desktop and wants to implement full disk encryption. When
attempting this task, the technician gets an error stating the device cannot be encrypted. Which of
the following does the technician need to enable so the drive can be encrypted?
A.
BIOS
B.
TPM
C.
EFS
D.
UEFI
Answer: B
Explanation:

QUESTION NO: 249
Which of the following interfaces uses DB9 and DB25 connectors?
A.
RS-232
B.
USB-C
C.
eSATA
D.
USB
Answer: A
Explanation:
QUESTION NO: 250
A customer purchased a device that can perform routing tasks, firewall tasks, deep packet
inspection, and antivirus scanning. Which of the following devices did the customer purchase?
A.
Proxy server
B.
DHCP server
C.
UTM appliance
D.
IPS appliance
E.
IDS appliance
Answer: C
Explanation:

QUESTION NO: 251
A technician is selecting a long VGA cable to run through the walls and ceiling to a projector.
Which of the following cable features will help minimize interference with the video signal?
A.
Ferrite core
B.
Copper conductors
C.
Plenum
D.
Fiber
Answer: A
Explanation:
QUESTION NO: 252
A developer downloaded and installed a new VM on a hypervisor to test a piece of software

following the release of an OS patch. After installing the VM, the developer is unable to download
updates from the vendor. Which of the following should the developer check?
A.
The hypervisor’s security configurations
B.
The organization’s security policies
C.
The guest OS network settings
D.
The resource requirements
Answer: C

Explanation:
QUESTION NO: 253
A customer purchased a new laptop and wants to upgrade its storage space. The customer is
having difficulty identifying the hard drive in the unit. There does not appear to be a place for a
2.5in drive, but something similar in size to a stick of RAM is screwed in parallel to the
motherboard. Which of the following drives does the customer need to purchase to upgrade the
storage?
A.
3.5in drive
B.
5400rpm drive
C.
RAID drive
D.
M.2 drive
Answer: D
Explanation:
QUESTION NO: 254
A company requires an internal network device that can assign network addresses and configure
the next hop for network hosts. Which of the following network protocols must this device provide?
A.
DNS
B.
SMTP
C.
DHCP
D.

SNMP
Answer: C
Explanation:
QUESTION NO: 255
An office worker requests dual-screen capability with a laptop. Which of the following peripherals
is required to fulfill this request?
A.
Docking station
B.
HD webcam
C.
KVM switch
D.
USB hub
Answer: A
Explanation:
QUESTION NO: 256
A user is unable to print to a printer on the network. When a technician runs the ping command,
the technician receives a response. However, the hostname is not correct when the technician
runs the nslookup command. Which of the following BEST describes the issue the technician is
seeing?
A.
A missing subnet mask
B.
An IP address conflict
C.

An incorrect default gateway
D.
A DHCP timeout
Answer: B
Explanation:
QUESTION NO: 257
Users in a print room have a new high-end laser printer. They set the printer to print on both sides
of the paper by default. They initiated several print jobs, but none of the jobs printed. Which of the
following settings should a technician check to resume printing?
A.
Spooler
B.
Draft
C.
Duplex
D.
Collate
Answer: A
Explanation:
QUESTION NO: 258
A technician is trying to identify the reason why a user, who has a static IP address, is unable to
browse the Internet. The technician runs the ipconfig command and gets the following:

The technician then runs the tracert 8.8.8.8 command and gets the following:
Which of the following is the MOST likely issue the user is having?
A.
There is a problem with a network router.
B.
The wrong subnet mask is configured.
C.
There is a problem with a network switch.
D.
The user has an APIPA IP address configured.
Answer: A
Explanation:
QUESTION NO: 259
A user has returned to headquarters from a remote office and is unable to connect a laptop to the
office wireless network. After verifying that the user’s laptop is permitted to connect to the
headquarters wireless network, the technician should confirm:
A.
if airplane mode is turned off.
B.
if the laptop has an APIPA address.
C.
if a check for IP conflicts is complete.

D.
if proxy server settings are disabled.
Answer: A
Explanation:
QUESTION NO: 260
A user purchased a new laptop that has a built-in display, VGA connector, and DisplayPort
connector. When working at the office, the user only wants an extended desktop to display on two
external analog monitors. Which of the following is required?
A.
A VGA to HDMI converter
B.
A male-female VGA extension cable
C.
A DisplayPort to VGA adapter
D.
A powered VGA splitter box
Answer: C
Explanation:
QUESTION NO: 261
A developer reports a recurring computer issue while compiling a program. The computer works at
first, but it locks up during the compilation process. An immediate reboot does not resolve the
issue. Which of the following procedures will MOST likely solve the problem?
A.
Reapply thermal paste.
B.
Reseat the video card.

C.
Update the BIOS firmware.
D.
Decrease the number of memory modules.
Answer: A
Explanation:
QUESTION NO: 262
A technician receives a call from a user who dropped a laptop and cracked the screen. The user
needs it replaced quickly. The technician has to ensure the correct stock parts are in the
storeroom. Which of the following components would the technician MOST likely need to repair
the user’s laptop? (Choose two.)
A.
Webcam
B.
Microphone
C.
Video adapter
D.
Bezel
E.
Speaker
F.
LCD
Answer: D,F
Explanation:
QUESTION NO: 263
While troubleshooting a magnetic hard drive, a technician hears a loud clicking noise, identifies

S.M.A.R.T. errors, and notices the operating system will not load. Which of the following is MOST
likely the issue?
A.
The cooling fans are faulty, causing overheating.
B.
The read/write head is failing.
C.
The CPU is overclocked.
D.
There are mismatched memory modules.
Answer: B
Explanation:
QUESTION NO: 264
A technician needs to build a cloud solution with the following parameters:
Predictable cost
Easy expansion of resources
Ability to control every aspect of the environment
Which of the following would be the BEST solution for the technician to implement?
A.
Hardware as a service
B.
Platform as a service
C.
Software as a service
D.
Hybrid cloud
Answer: A
Explanation:
QUESTION NO: 265
A technician needs to select and install network cabling in an office ceiling. The technician was
told the space above the ceiling is part of the air conditioning return system. Which of the following
cable features is MOST likely to be a safety requirement?
A.
Plenum insulation
B.
Category number
C.
Transmission limitations
D.
Shielded twisted pair
Answer: A
Explanation:
QUESTION NO: 266
A network administrator is deploying virtualization software to several desktop computers. Some of

the installations fail because a processor function is disabled in the computer’s BIOS. Which of the
following functions should be turned on for the installation to succeed?
A.
Trusted Platform Module
B.
VNC
C.
Hyperthreading
D.
VT-x

Answer: D
Explanation:
QUESTION NO: 267
A user experiences a paper jam when printing a 500-page, double-sided report. A technician
clears the paper jam and inspects the printer for any remaining paper. The technician then powers
the printer off and back on. The printer’s LCD display says it is ready, and all cables are securely
connected. The user attempts to print the report again, but the printer still does not print. It also
shows no indication of any change. Which of the following troubleshooting steps should the
technician attempt FIRST?
A.
Replace the drum and toner for the printer.
B.
Remove the printer memory and reseat it in the socket.
C.
Disassemble the printer body and look for further paper jams.
D.
Restart the print spooler service and inspect the queue.
E.
Try reinstalling the print driver for the printer.
Answer: D
Explanation:
QUESTION NO: 268
A user reports that a small part of a laptop’s screen displays black instead of the appropriate color.
A technician changes the display settings on the user’s laptop and then runs onboard diagnostics;
however, the issue is still not resolved. Which of the following should the technician perform
NEXT?
A.
Update the video driver.

B.
Replace the digitizer.
C.
Test for dead pixels.
D.
Check for recent updates.
Answer: C
Explanation:
QUESTION NO: 269
A manager is trying to display a presentation using a ceiling-mounted projector in a conference

room. The projector displays a "no signal" error on the pull-down projector screen. A technician
verifies the projector’s input cable is securely connected to the manager’s laptop, and the laptop is
set to presentation mode. Which of the following is the MOST likely cause of the issue?
A.
The laptop does not have the proper display driver installed.
B.
The Miracast settings are improperly configured.
C.
The projector is not compatible with the manager’s laptop.
D.
The source type is set incorrectly on the projector.
Answer: D
Explanation:
QUESTION NO: 270
An application is not responding on a user’s workstation. After doing some research, a technician
determines the drive is out of space. Which of the following should the technician do NEXT?

A.
Implement storage alerts to be notified if it happens again.
B.
Run diagnostics and review the system logs.
C.
Ask the user what happened before the application stopped responding.
D.
Identify files that can be deleted or removed.
Answer: D
Explanation:
QUESTION NO: 271
A user reports the laser printer has stopped printing. When performing a test print, the page
comes out mostly blank with ghosting images. A technician verifies a new toner cartridge was
installed several weeks ago. There are no errors in the system’s log. Which of the following is the
MOST likely reason for the printer issue?
A.
There is no connectivity between the printer and the computer.
B.
The fuser has failed and requires replacement.
C.
Printer drivers are not installed on the computer.
D.
There is a stuck print job in the print queue.
Answer: B
Explanation:
QUESTION NO: 272
An executive assistant needs a new computer, and it must have the following features:

Very small footprint and minimal power use
Automatic backup
Option to rapidly increase memory and available resources
Ability to print and access network and cloud resources
Which of the following computer types would BEST meet these requirements?
A.
Laptop
B.
Desktop
C.
Virtual desktop
D.
Mini PC
Answer: C
Explanation:
QUESTION NO: 273
A technician identifies an incorrectly terminated network cable as the cause of intermittent network
drops. Which of the following tools should the technician use to reterminate the network cable?
A.
A crimper
B.
A loopback plug
C.
A cable tester
D.
A multimeter
Answer: A

Explanation:
QUESTION NO: 274
A technician is repairing a laser printer because its print jobs have a narrow, faded line running
along the length of the page from top to bottom. The faded line is always in the same place. Which
of the following will MOST likely resolve the issue?
A.
Empty the excess toner bottle.
B.
Update the printer firmware.
C.
Replace the corona wire.
D.
Replace the transfer drum.
Answer: D
Explanation:
QUESTION NO: 275
A business owner wants to filter objectionable content from being accessed with an Internet
browser. Which of the following network devices would be BEST suited for this task?
A.
IPS
B.
Web server
C.
Firewall
D.
Proxy server

Answer: D
Explanation:
QUESTION NO: 276
A technician is setting up a Windows 10 laptop as a kiosk at a retail store. Which of the following
account types would the technician MOST likely use to configure the machine?
A.
Local administrative account
B.
Local standard account
C.
Corporate standard domain account
D.
Corporate administrative domain account
Answer: B
Explanation:
QUESTION NO: 277
A user is configuring a mobile device to retrieve email from an ISP. In the process of verifying the
connection, the user receives a message stating the outbound connection cannot be completed.
Which of the following BEST describes the user’s connection trouble?
A.
SMTP port numbers need to be reconfigured.
B.
An alternate IMAP server needs to be selected.
C.
POP3 needs the SSL state reconfigured.
D.
The user needs to connect using SNMP.

Answer: A
Explanation:
QUESTION NO: 278
A technician is configuring a student laptop, and the network administrator requires it to be

statically configured. The technician successfully pings the servers by IP but cannot ping by UNC.
Which of the following is MOST likely the issue?
A.
DHCP
B.
DNS
C.
Gateway
D.
IP address
Answer: B
Explanation:
QUESTION NO: 279
Ann, an end user, hears multiple beeps each time she attempts to start her workstation, but the
computer does not boot successfully. The workstation was recently serviced for a separate issue.
Which of the following will MOST likely resolve the current issue with the shortest amount of
downtime?
A.
Reseat the RAM.
B.
Replace the PSU.
C.
Reset the BIOS.

D.
Replace the HDD.
Answer: A
Explanation:
QUESTION NO: 280
A user’s laser printer stops printing when the paper tray is less than half full. Which of the following
parts is causing the issue?
A.
Transfer roller
B.
Document feeder
C.
Transfer belt
D.
Pickup roller
Answer: D
Explanation:
QUESTION NO: 281
A technician received a call that the network printer was printing garbled text. The technician
printed a test page from several users’ workstations and received the same result. The technician
then ran a diagnostic on the printer, and everything passed. After uninstalling the printer from a
user’s workstation and then reinstalling it, the printer is now working properly. Which of the
following was the cause of this issue?
A.
The font was changed by the user in the printing preferences.
B.
There were several print jobs hung in the queue.

C.
The toner level in the printer was extremely low.
D.
Drivers on the users’ workstations were out of date.
E.
The print server spooler file was corrupt.
Answer: D
Explanation:
QUESTION NO: 282
Which of the following protocols operates without a port number assignment?
A.
SNMP
B.
AFP
C.
TCP
D.
SSH
Answer: B
Explanation:
QUESTION NO: 283
Which of the following types of peripheral devices can be used to authenticate users on a
computer system and provide access into a building?
A.
Smart card
B.
QR scanner
C.
Number pad
D.
ADF
Answer: A
Explanation:
QUESTION NO: 284
A technician sets up 100 VMs networked in a cloud environment. Which of the following cloud
models does this represent?
A.
PaaS
B.
DBaaS
C.
IaaS
D.
SaaS
Answer: C
Explanation:
QUESTION NO: 285
A technician is installing an optical drive in an engineering workstation that allows for optical media
backups up to 128GB for each project. Which of the following drives should the technician install in
the workstation?
A.
DVR-RW DL

B.
BD-R
C.
LTO-2
D.
CD-RW
Answer: B
Explanation:
QUESTION NO: 286
A user has a red X in the taskbar on a VM where Internet connectivity is usually located. Which of
the following should be checked FIRST if all other operations are working normally on the VM?
A.
Patch level of the host
B.
Proxy server
C.
Virtual switch
D.
BIOS
Answer: C
Explanation:
QUESTION NO: 287
A user powers on a laptop and receives a message that it is under power. Which of the following
should the user check FIRST?
A.
The surge protector

B.
The power cord
C.
The power adapter
D.
The power cable length
Answer: C
Explanation:
QUESTION NO: 288
Which of the following cable types would MOST likely be used for a gigabit Ethernet connection on
a desktop?
A.
RG59
B.
SATA
C.
IDE
D.
UTP
Answer: D
Explanation:
QUESTION NO: 289
Which of the following describes the network type that is created when connecting a Bluetooth
headset to a cell phone?
A.
WAN

B.
LAN
C.
MAN
D.
PAN
Answer: D
Explanation:
QUESTION NO: 290
A customer is experiencing issues connecting to a server over the network during normal business
hours. Historically, the connection has worked fine, but it has become intermittent over the past 24
hours. Sometimes the share is available, and sometimes the customer gets an error. A technician
researches the issue and discovers a new IT vendor visited the customer's site and installed some
new computer equipment without consulting the internal team. Which of the following represents
the MOST likely reason the customer is having issues connecting to the server?
A.
A server was taken offline for routine maintenance.
B.
There is an IP address conflict on the network.
C.
A firewall is blocking the SMB ports.
D.
Disabled legacy protocols need to be updated.
Answer: B
Explanation:
QUESTION NO: 291
A company wants to cost-effectively improve efficiency in navigating to client sites and reduce
cellular data costs. Which of the following actions would be BEST to meet these requirements?
A.
Issue stand-alone GPS units.
B.
Buy phones with mapping software.
C.
Purchase cars with built-in navigation.
D.
Purchase new laptops with mapping software.
Answer: A
Explanation:
QUESTION NO: 292
A technician needs to implement a database in the cloud but does not want to manage any server
infrastructure. Which of the following solutions would BEST meet this requirement?
A.
IaaS
B.
PaaS
C.
SaaS
D.
DaaS
Answer: D
Explanation:
QUESTION NO: 293
A technician creates a VM in a public cloud to test a new application and then deletes the VM
when finished. Which of the following BEST describes this type of cloud environment?

A.
Community
B.
Elastic
C.
Hybrid
D.
On-demand
Answer: D
Explanation:
QUESTION NO: 294
Which of the following connector types would MOST likely be used to charge a laptop computer?
A.
RJ45
B.
USB-C
C.
eSATA
D.
Lightning
Answer: D
Explanation:
QUESTION NO: 295
Which of the following can be used to manage a smart thermostat?
A.
SFTP
B.
RDP
C.
WiFi
D.
NFC
Answer: C
Explanation:
QUESTION NO: 296
A technician installs a new PoE-capable wireless access point using a 200ft (61m) cable, but the
access point does not power on when plugged into the Ethernet cable. The technician verifies the
Ethernet cable is plugged into a working switchport. Which of the following should the technician
do to resolve this issue?
A.
Relocate the AP closer to the switch.
B.
Replace the Ethernet cable with Cat 3.
C.
Set the switchport to autonegotiate.
D.
Install a power injector.
Answer: C
Explanation:
QUESTION NO: 297
Which of the following wireless networking protocols includes a standardized version of the
technology known as beamforming?

A.
802.11a
B.
802.11ac
C.
802.11n
D.
Bluetooth
E.
Z-Wave
Answer: B
Explanation:
QUESTION NO: 298
Joe, a user, cannot access the network shared drive after network maintenance was performed. A
technician verifies there is a valid IP address; however, the device is not on the correct subnet.
The device must continue to be accessible by a third party. Which of the following actions should
the technician take to BEST resolve the issue?
A.
Remove and replace the NIC.
B.
Release and renew the computer’s DHCP assignment.
C.
Change the mask on the computer and reboot.
D.
Assign a new port on the switch to the user.
Answer: B
Explanation:
QUESTION NO: 299

The performance of a user’s PC has been degrading over time. The PC currently emits a strong
odor and turns off after 15 minutes of use. A technician visually inspects the PC and notices it has
distended capacitors. Which of the following should the technician do to BEST remediate the
issue?
A.
Replace the hard drive.
B.
Replace the motherboard.
C.
Replace the CPU.
D.
Replace the memory.
Answer: B
Explanation:
QUESTION NO: 300
A user is attempting to set up a new Bluetooth keyboard but is unable to pair the device. The user
is able to see the device in the Bluetooth configuration tool. Which of the following is the MOST
likely cause of the failure?
A.
Bluetooth is disabled.
B.
A PIN code is required.
C.
There are different Bluetooth versions.
D.
The device is not compatible.
Answer: B
Explanation:

QUESTION NO: 301
A user needs to set up a cloud environment that can scale up quickly based on resource
utilization. Which of the following does the user need to configure?
A.
Hybrid cloud
B.
Metered service
C.
Rapid elasticity
D.
Resource pooling
Answer: C
Explanation:
QUESTION NO: 302
A technician is connecting an LCD projector to a laptop. The image displayed by the projector
does not align properly with the top corners. The laptop screen is black, preventing the technician
from changing the resolution settings on the computer. Which of the following is MOST likely
affecting the projector’s display?
A.
Distorted geometry
B.
No image displayed
C.
VGA mode function
D.
Disconnected cable
Answer: A
Explanation:

QUESTION NO: 303
A user requests a new laptop battery that will yield a longer run time. The user’s current battery
has the following information printed on it:
14.8V 6-cell 1800mAh lithium ion battery
Which of the following battery specifications will yield a longer run time but still be compatible with
the current laptop?
A.
14.8V 6-cell 1800mAh nickel cadmium battery
B.
C.
D.
Answer: C
Explanation:
QUESTION NO: 304
A user’s monitor is not displaying colors correctly since it was moved to a new desk. A technician
investigates and discovers the user has two monitors: one is connected to the PC via a
DisplayPort cable, and the other is using VGA. The technician traces the cables and finds the
VGA-connected monitor is not displaying any red colors. Which of the following is MOST likely the
issue?
A.
The OS installed the latest driver updates after powering up.
B.
The PC was damaged during the move.
C.
The pins on the VGA cable are bent.
D.
The video card is overheating at the new desk.
Answer: C
Explanation:
QUESTION NO: 305
A client needs an MFD to be configured wirelessly to support an office. Access to copying should
be restricted to employees; however, all users should be permitted to print from iOS devices.
Which of the following should a technician configure to allow this to happen? (Choose two.)
A.
Ad-hoc wireless
B.
Print server
C.
Bluetooth
D.
AirPrint
E.
User authentication
F.
MAC filtering
Answer: D,E
Explanation:
QUESTION NO: 306
A technician is troubleshooting a PC that intermittently reboots on its own. The PC is located in the
middle of a factory environment and is stored in a tightly locked cabinet, which is free of dust and
debris. The technician checks Event Viewer but sees no correlation between the reboots and other

system activity. The only notable thing is that the reboots all occur in the afternoon. The technician
reseats the two DIMMs of RAM and verifies all the cables and components are securely
connected. Which of the following is the MOST likely cause of the reboots?
A.
OS updates are failing.
B.
The boot devices are in the wrong order.
C.
The PC is overheating and restarting.
D.
The RAM DIMMs are different speeds.
Answer: C
Explanation:
QUESTION NO: 307
A SOHO wants to reduce printing costs. Which of the following forced configurations would BEST
accomplish this goal?
A.
Duplex printing
B.
Portrait orientation
C.
Decreased resolution
D.
Forced collating
Answer: A
Explanation:
QUESTION NO: 308

A technician needs to set up a desktop so a programmer can write applications for mobile
operating systems. This will require the installation of:
A.
a CPU that supports hyperthreading,
B.
a Trusted Platform Module.
C.
mobile device management.
D.
emulator software
Answer: D
Explanation:
QUESTION NO: 309
A user is looking for software that can overlay information on objects seen through the camera of a
mobile device. This is an example of.
A.
augmented reality.
B.
virtual reality.
C.
geotagging.
D.
artificial intelligence.
E.
object character recognition.
Answer: A
Explanation:

QUESTION NO: 310
A technician is building a new PC and needs to install RAM. The motherboard has four slots,
which are grouped in pairs. Which of the following types of RAM would be MOST appropriate?
A.
Single channel
B.
Dual channel
C.
Triple channel
D.
Quad channel
Answer: B
Explanation:
QUESTION NO: 311
Ann, a user, reports she cannot view any emails from last year on her new smartphone. A
technician checks Ann’s webmail and confirms emails are present in the inbox on the account, but
they are not available on her phone. The email server settings are configured correctly on the
phone. Which of the following steps should resolve the problem?
A.
Change the synchronization frequency to push only.
B.
Install and configure a third-party email application on the phone.
C.
Perform a factory reset of the phone and reconfigure email.
D.
Increase the number of days email is synced to the phone.
Answer: A
Explanation:

QUESTION NO: 312
A technician needs to connect a user to a network share on the server. Which of the following
ports should the technician allow through the firewall?
A.
67
B.
137
C.
143
D.
445
E.
3389
Answer: B
Explanation:
QUESTION NO: 313
A user is experiencing slow performance on a workstation. A technician investigates and

speculates the performance issue is being caused by an excessive number of background
services running at startup. The technician troubleshoots the issue, and then finds and disables
many services that have been running at startup. Next, the technician informs the user the
remediation is complete. The following morning, the technician receives a call from the same user
reporting performance is still slow. Which of the following troubleshooting steps did the technician
MOST likely fail to complete?
A.
Establish a theory of probable cause.
B.
Identity the problem.
C.
Verify full system functionality
D.
Document findings, actions, and outcomes.
Answer: A
Explanation:

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CompTIA 220-1001

CompTIA A+ Certification Exam: Core 1

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

SmartPhone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

Configure Laura’s wireless network using the network adapter window.

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QUESTION NO: 2 DRAG DROP

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QUESTION NO: 3 DRAG DROP

Use the tabs at the top to switch between the PCs.

All slot/display areas should be filled.

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QUESTION NO: 4 CORRECT TEXT

Using the available tools, resolve the connectivity issues.

After troubleshooting the issue, verify a successful connection.

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Which of the following configurations could cause the decreased performance?

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Which of the following would be the BEST recommendation?

Which of the following is the BEST way to proceed?

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Which of the following is MOST likely causing the problem?

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Which of the following terminates a coaxial cable?

Which of the following components MOST likely needs to be replaced?

A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the

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Which of the following should a technician do FIRST to remedy this situation?

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Which of the following should the technician do FIRST?

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Which of the following would be the NEXT troubleshooting step to perform?

Which of the following is the MOST probable cause of the issue?

An end user has signed up to use a web-based calendar application.

Which of the following solutions has the user purchased?

A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is

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