Manual 3 Procedure Followed in Decision-Making Process

Manual 3
Procedure followed in decision-making process

[Section 4(1)(b)(iii)]

(A) (A) Billing:

S. Column 1. Column 2. Column 3.
No. Activity Level of action Time frame
1. Complaint on NDMC shall acknowledge complaints immediately, As specified
billing if received in person or within three days from the in column 2
date of receipt, if received by post. No additional
information, if required by the consumer, NDMC
shall intimate the result to the consumer within 15
days of the receipt of the complaint. If any
additional information is required from the
consumer the same shall be resolved and intimated
to the consumer within 30 days of the receipt of the
complaint.
2. Final bill for The consumer shall make a request to NDMC for As specified
vacation of special reading at-least 30 days in advance before in column 2
premises the premises are to be vacated and NDMC shall
including arrange for a final bill to be delivered, including
issue of NOC arrears if any, at least 7 days before the vacation of
the premises, it is the consumer’s the responsibility
to make the payment at-least 3 days before the
vacation of the premises. After making payment of
the pre-final bill NOC shall be issued by the C&D
staff immediately. NDMC shall also issue no-
demand certificate if required by the consumer.
3. Non-payment NDMC to give 15 days notice to the consumer to As specified
of dues by pay the dues and if not paid NDMC may disconnect in column 2
the consumer the consumer’s installation on the expiry of the
notice period.
4. Request for NDMC shall reconnect the consumers installation As specified
reconnection with two days of payment of past dues along-with in column 2
the service line charges, as applicable, for that
category of consumer and reconnection charges.
Dormant connections would be reconnected only
after all formalities as required in the case of new
connections is complied with.
5. Consumer NDMC to carry out special reading and prepare the As specified
wanting final bill, including all arrears upto the date of in column 2
disconnection billing, within 5 days of receiving such request.
6. Request for After all the NDMC dues are cleared by the As specified
refund of Consumer, the Security Deposit will be refunded in column 2
Security within 15 days thereafter. In case all the dues are
Deposit cleared by Cheque, the Security Deposit will be
refunded within 15 days of the crediting of the
amount of the dues payable to the NDMC.

(B) Flow Process Chart relating misuse and theft of electricity:

S.No Activity Level of action Time frame
1 To receive letter/application and put a Junior Asstt. Same Day
diary number
2 To mark letter/application to E.E. Junior Asstt. Same Day
(Comml.)
3 To mark letter/ application to A.E. E.E.(Comml.) Same Day
E.(Comml.)
4 To mark letter/application to J.E. A.E.E.(comml.) Same Day
(Comml.)/M.I.
5 To inspect premises of applicant and J.E.(Comml.)/ 15 days
verify the facts Meter Inspector
6 To prepare report and send to competent J.E.(comml.)/ Meter 7 days
authority for approval Inspector
7 To sent reply to the consumer E.E.(Comml.) Within 7 days after
approval

(C) Flow Process Chart relating connection & disconnection of electricity:

S.No Activity Level of action Time frame
1 To receive letter/application and put a Junior Asstt. Same Day
diary number
2 To mark letter/application to E.E. Junior Asstt. Same Day
(Comml.)
3 To mark letter/ application to A.E. E.E.(Comml.) Same Day
(C&D)
4 To mark letter/application to M.I. (C&D) A.E. (C&D) Same Day
5 To mark letter/application to C&D M.I. (C&D) Same Day
Mistry
6 To inspect premises of applicant for C&D Mistry 2-3 days
connection of electric & water supply
7 To inspect premises of applicant for a) C&D Mistry 7 days
disconnection of electric & water
connection due to vacation.
b) disconnection electric & water Do 15 days
connection due to non-payment
8 To prepare report of connection & M.I. (C&D) After 7 days of
disconnection and send to E.E.(Comml.) connection/
disconnection

(D) Flow Process Chart relating to Meter Reading and Assessments:

S.No. Activity Level of action Time frame
1 To receive application and put a diary Junior Asstt. Same Day
number
2 To mark application to A.C.O. Junior Asstt. Same Day
3 To mark application to M.I. A.C.O. Same Day
4 To visit premises of applicant and verify Meter Inspector 7 days
the facts
5 To prepare report and send to A.C.O. Meter Inspector 7 days
6 To get approval/orders from the A.C.O. 7 days
competent authority
7 To sent reply to the consumer A.C.O. Within 7 days after
approval

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