Mettl Online Test Guidelines For Candidates. 2020

Dear Candidate,
Greetings for the day!
Technical Instructions & Pre-requisites:
1. You must have a computer/laptop with a working webcam.
2. All applications that would use the camera such as Skype, Facebook, You-Cam, etc. have to be
closed for an uninterrupted experience.
3. Use the latest version of Google Chrome/Firefox/IE/Safari. PFB the system requirements link:
https://mettl.freshdesk.com/support/solutions/articles/114713-system-requirements-for-
candidates-to-take-test-
4. Clear cache, cookies, and browser history prior to commencement of sample test/actual test.
5. Any application that would cause pop-ups to have to be closed.
6. Kindly disable all scheduled updates to ensure there are no pop-ups during the sample
test/examination.
7. Do not run any anti-virus application during the examination and ensure your system is clean from
virus/spyware
8. The system will ask for 'webcam permission' and 'start screen sharing'. Kindly allow the same.
If you stop screen sharing, you will not be able to continue with the examination.
You can also follow the below link for the complete details:
https://mettl.freshdesk.com/support/solutions/articles/4000091271-candidate-experience-for-
proctored-assessments-
9. Click on the below link to do a SYSTEM CHECK (COPY & PASTE in your Browser):
https://tests.mettl.com/system-check?i=24d8gl40e8#/systemCheck
10. Ensure to have a stable internet connection for uninterrupted experience.
11. You must keep a valid photo ID proof (Any Govt. ID Card) handy before you start the
examination. Once you enter your registration details, the system will ask you to CAPTURE your REAL
TIME Image and an ID Card. Ensure you capture both the images properly as shown below:
12. During the test, please do not click on “F5”button or “REFRESH” your test page. Do not
navigate to any other window/software during the test, it may lead to ending your test.
13. The webcam must remain on during the entire examination duration. You are not permitted to
turn it off.
14. For any technical support during the sample test/examination, you could reach out to the
support team at Mettl. Email ID: [email protected]; Phone Number: 8287803040.
Frequently Asked Questions - Candidate Experience
Q. How can I check that my system is compatible or not?
Please refer to the system requirements for test here.
Q. I am not able to share my screen?
If you are using a Mozilla Firefox, in a dialogue box there will a message that “Will you allow
tests.mettl.com to see your screen” it will also have a drop down.
From the drop down select “Entire Screen” as shown in the below screenshot.
If you are using Google Chrome browser, you must click at the center of the screen as shown below
for the “Share” button to get highlighted.

Q. I am facing issue in downloading the Mettl Extension for screen sharing on Google Chrome.
Kindly find below the possible reasons for the same:
Kindly see if you are using incognito mode and extension is already installed. In this case you need to
allow extension in incognito mode.
Kindly check if you have admin rights to install extension in case you are using an official system or in
case you are using personal system, ensure that you are logged in as an administrator.
If you are logged in the systems with a user with rights to install applications, we would suggest you
copy and paste the below URL into the address bar of Google Chrome.
https://chrome.google.com/webstore/detail/hkjemkcbndldepdbnbdnibeppofoooio
On the following screen you must click on ADD TO CHROME button in order to add the extension.
Please find below the screenshot for the reference:

If you still face any difficulties in installing the extension, kindly download the latest version of
Mozilla Firefox and participate in the test as it does not require an extension/plug-in to run Mettl
Tests.

Q. I have Webcam and Microphone and allowed it, but it is not allowing me to proceed.
Kindly follow the below mentioned step to resolve the issue.
Click on the Camera icon on the top right side of the address bar in order to allow tests.mettl.com to
access the Camera on Chrome.
Click on the lock icon on the top left side of the address bar in order to allow the Camera and
Microphone to be used on the Browser level.
Once done, refresh the page by pressing F5 key on the Keyboard or CTRL.
Note: At this point if you are not getting the camera icon on the right-hand side of the screen then
check the camera is working or not or might be possible that any third party application is using it
like skype live chat app.
If the above steps do not resolve the issue, then Proceed with advanced troubleshooting
If you are using Windows 10/8.1/8, then type Camera in the Windows Search bar and click on the
Camera App to open it.

On opening the Camera app, if you are able to see yourself then camera is working and if it shows
that Close other apps in the Camera app then camera is being used by other 3rd party applications
Skype or Facebook Chat etc.
If in the Camera App it shows that We Can’t Find your Camera then it means that it is either an OS
issue or System Drivers issue or a Hardware issues. In this scenario ask the candidate to reach the
system manufacturer or a local technician.

If you are using Windows 7, open a new Window in Google Chrome/Firefox browser and go
to https://www.onlinemictest.com/webcam-test/

On that page you will be able to see a black box with a play button.

You must click on the play button and allow the Camera Permission and if you are able to see
yourself then the Camera is functional, and you have to proceed toward the Microphone test.
In order to check the Microphone, you have to hover the mouse on the tool option on the left side of
the page and select Microphone Test. It will take you to a new page with a similar box with play
button in it.
On clicking the Play button, if it shows a distorted line then Microphone is working fine and If not
then it is a System Hardware or the System Drivers issue.
Note: Antivirus also can block the access of Webcam to be used. If there is any antivirus installed in
the system, disable the antivirus and its protection. If you are using an office laptop then you have
to get in touch with your office’s, IT team as the restrictions can only be disabled by the IT team.
Resolution Steps on Macintosh:
If you are using a MAC system, then you must click on the Apple icon at the top left corner of the
screen and select System Preferences from there.

On opening System Preferences, you must select Security and Privacy.

On opening Security and Privacy, you must go the Privacy option and in the Privacy Pane, which is on
the left side of the screen, you will be able to see the Camera and Microphone.

You must select the Camera Option and then from the apps must select the Chrome/Firefox
browser. This same must be repeated for Microphone as well.

Use Force Quit to close all applications and then try for the test again.
Q. I am unable to start the test, getting the message “This Test has been deactivated”, how to
proceed further?
The message on the screen is displayed when the time window for participation in the test has
lapsed. We would suggest you connect with the same team/person who initially shared the test
information with you.
Q. I am unable to start the test as I am getting the message “Older Browser Detected” how to
proceed from here?
Please ensure that you have the latest version of Mozilla Firefox or Google Chrome to participate in
the test.
You would also find a download button on the screen, kindly download and then install the latest
version of the browser to participate in the test.
For further query, or in case of any technical difficulty while attempting the test, candidates are
requested to reach Support Desk on the mentioned coordinates:
Call - +91 828 780 3040 Email - [email protected]
Regards
Mettl Team

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Dear Candidate,

Greetings for the day!

Technical Instructions & Pre-requisites:

1. You must have a computer/laptop with a working webcam.

5. Any application that would cause pop-ups to have to be closed.

10. Ensure to have a stable internet connection for uninterrupted experience.

Q. How can I check that my system is compatible or not?

Please refer to the system requirements for test here.

Q. I am not able to share my screen?

Kindly find below the possible reasons for the same:

Please find below the screenshot for the reference:

Kindly follow the below mentioned step to resolve the issue.

Resolution Steps on Macintosh:

On opening System Preferences, you must select Security and Privacy.

Call - +91 828 780 3040 Email - [email protected]

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