COMPUTERSHARE PLAN MANAGERS PTY LTD ABN 56 084 591 131

AND CPU SHARE PLANS PTY LTD ABN 20 081 600 875 FINANCIAL SERVICES GUIDE
ISSUE DATE: 19/06/2019
AUSTRALIAN ISSUERS

This FSG replaces any previous FSG and any Supplementary FSG.

About this Financial Services Guide

This document is the combined Financial Services Guide (FSG) for Plan Managers and CPU Share Plans and contains detailed
information specific to any employee share scheme which you are (or intend to become) a member of (the Plans).
In this FSG, the term Plan Managers refers to Computershare Plan Managers Pty Ltd ABN 56 084 591 131 (AFSL Licence
No. 309883); where shares are held by a custodian and CPU Share Plans is engaged as that custodian, the term CPU Share
Plans refers to CPU Share Plans Pty Ltd (AFSL Licence No. 309884). The terms we, our or us refer to Plan Managers and
CPU Share Plans.

This FSG is an important document. It provides you with information about us to help you to decide whether you want to use
the financial services offered by us.
This guide provides you with important information about:
• who we are;
• how you can contact us;
• the services we offer you;
• remuneration, commissions and other benefits that we receive in respect of the financial services we provide;
• any relationships we have with other organisations affiliated with us or with product issuers that may influence us
when providing services to you; and
• details of our internal and external complaint handling procedures and how you can access them.
Who is responsible for the financial services provided?
If we provide you with any financial services, we will provide these to you as an Australian Financial Services Licence licencee.
Plan Managers and CPU Share Plans are members of the Computershare group of companies which is headed by
Computershare Limited ABN 71 005 485 825, a company listed on the Australian Securities Exchange Limited.
If you decide to participate in the Plans, where CPU Share Plans is appointed custodian by your employer or the parent
company of your employer of the Plans (the Issuer), CPU Share Plans will act as a custodian and hold the shares you acquire.
If CPU Share Plans is not the appointed custodian, the services of the company which provides trustee (and related) services
are not covered by this FSG. Details can be obtained by contacting the Issuer or in the offer documents related to the Plans.
How to contact us and give us instructions
You can contact us and give us instructions in person, by mail, phone or by email.

Office address: 452 Johnston Street

Abbotsford VIC 3067

Postal address: GPO Box 658

Melbourne VIC 3001

Phone Number: +61 (0)3 9415 4088

Email: go to https://www-au.computershare.com/Employee/ContactUs/Default.aspx and click where indicated.

You can also give us instructions online via our online platform (Employee Online) which you may access using the password
information provided to you by Plan Managers via:
https://www-au.computershare.com/Employee/Login/SelectCompany.aspx

What financial services are we authorised to provide to you?

Plan Managers is authorised to provide general advice on:
• derivatives;
• interests in managed investments schemes (excluding Investor Directed Portfolio Services (IDPS)); and
• securities.
Plan Managers is authorised to deal in:
• derivatives;
• interests in managed investments schemes (excluding IDPS); and
• securities.

CPU Share Plans is authorised to provide a custodial or depository service other than an IDPS.
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 COMPUTERSHARE PLAN MANAGERS PTY LTD ABN 56 084 591 131
AND CPU SHARE PLANS PTY LTD ABN 20 081 600 875 FINANCIAL SERVICES GUIDE
ISSUE DATE: 19/06/2019
AUSTRALIAN ISSUERS

This FSG replaces any previous FSG and any Supplementary FSG.

CPU Share Plans is authorised to deal in:

• derivatives;
• interests in managed investments schemes (excluding IDPS); and
• securities.

We are authorised to provide services to both retail and wholesale clients.

What services do we provide?
Plan Managers provide the following services:
• employee share and option plan administration;
• arranging for the purchase, transfer and sale of shares for the purpose of employee share plans;
• payment of distributions for employee share plans; and
• explanations to employees about what steps they need to take to participate in employee share and option plans and
how such plans operate in general terms.

CPU Share Plans provides custodial services for employee share plans.
Insurance Arrangements
At the date of this FSG Plan Managers and CPU Share Plans are covered by Computershare Limited’s professional indemnity
insurance and a $50,000 guarantee provided by Computershare Limited to cover aggregated losses incurred by retail clients
in the event fees are incorrectly disclosed or charged by Plan Managers. Together with the guarantee these insurance
arrangements are considered to satisfy the requirements of section 912B of the Corporations Act 2001.
This professional indemnity insurance and guarantee covers work performed for Plan Managers and CPU Share Plans by
representatives/employees after they ceased to work for us.
Associations with any product issuers
We are parties to one or more service agreements with the Issuer in relation to the Plans. Plan Managers provide authorised
services to a wide range of product issuers. However, we believe only those relationships or associations set out in this FSG
would be reasonably capable of influencing us in providing financial services to you.
CPU Share Plans only has material associations or relationships with Plan Managers, Computershare Limited and the Issuer
under the Plans.
How are we remunerated for the services we provide you?
Plan Managers charges share plan administration fees to the Issuer for administering the Plans of which you are (or intend to
become) a member. However, this is not payable by you.
Plan Managers may receive a percentage of the brokerage fee from the nominated broker on sale of shares if you elect to
use the services of its nominated broker.
If you elect to have the proceeds of the sale of shares paid to you by bank cheque or wire Plan Managers may receive a
percentage of the foreign exchange fee (up to a maximum of 80%) from the nominated broker.
If you attend a wealth management presentation co-ordinated by Plan Managers or consider wealth management alternatives
as part of a transaction associated with your participation in the Plans and you acquire a financial product through the wealth
manager, Plan Managers may receive a fee from the wealth manager calculated based on various factors including the
acquisition by you or personal advice and/or financial products from the wealth manager.

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 COMPUTERSHARE PLAN MANAGERS PTY LTD ABN 56 084 591 131
AND CPU SHARE PLANS PTY LTD ABN 20 081 600 875 FINANCIAL SERVICES GUIDE
ISSUE DATE: 19/06/2019
AUSTRALIAN ISSUERS

This FSG replaces any previous FSG and any Supplementary FSG.

FEE AND CHARGES

Sale Fee
You may be charged if you use our share sale facility to sell shares from the Plans. This fee will be recovered from your share
sale proceeds at the time of the sale, unless the Issuer has agreed to pay the fee on your behalf. The fee range applicable,
depending on the method of sale, will be made up of a Sale Fee and a Brokerage Fee calculated as follows (GST exclusive):

Sale Fee (AUD)^ Brokerage Fee (AUD)^

Sale type
(per sale transaction) (per sale transaction)

Sale proceeds $5,000 or less: $9.50

Sell – Online* Up to $30.00
Sale proceeds in excess of $5,000: $9.50 plus 0.30% of the
share sale proceeds in excess of $5,000**

Sale proceeds $5,000 or less: $9.50

Sell – Paper Form* Up to $60.00
Sale proceeds in excess of $5,000: $9.50 plus 0.30% of the
share sale proceeds in excess of $5,000**

^The sale and brokerage fee you will be charged is dependent on the plan you participate in. The actual sales and brokerage
fee charged will be disclosed to you on Employee Online, prior to placing the sale order, when you place your request via
Online method. Alternatively, they will be detailed on the form when you place your request manually using paper-based
form.
*These fees also apply if you are offered the option to complete a Sell to Cover (STC), either Online or using paper-based
form, to cover any costs such as outstanding loan balances, sale fees, brokerage and any other fees payable.
**For example, if your share sale proceeds are $10,000 the brokerage fee will be approximately $24.50 (GST exclusive)

Options/Rights Plan Fees

You may be charged an administration/exercise fee if you use our exercise facility to exercise your Options/Rights. This fee
will be recovered from your sale proceeds (if you choose the Exercise & Sell option) or is payable when you submit an exercise
request (if you choose the Exercise & Hold option). In addition to the administration/exercise fee, you may also be charged
a brokerage fee by the nominated broker when requesting an Exercise and Sell.
The fee range applicable, depending on the method of the exercise, will be made up of the following components (GST
exclusive):

Exercise/Administration
Brokerage Fee (AUD)^
Method Fee (AUD)^
(per transaction)
(per transaction)

Sale proceeds $5,000 or less: $9.50

Exercise & Sell –
Up to $80.00
Online* Sale proceeds in excess of $5,000: $9.50 plus 0.30% of the
share sale proceeds in excess of $5,000***

Sale proceeds $5,000 or less: $9.50

Exercise & Sell –
Up to $100.00
Paper Form* Sale proceeds in excess of $5,000: $9.50 plus 0.30% of the
share sale proceeds in excess of $5,000***

Exercise & Hold –

Up to $80.00 -
Online**

Exercise & Hold –

Up to $100.00 -
Paper Form**

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 COMPUTERSHARE PLAN MANAGERS PTY LTD ABN 56 084 591 131
AND CPU SHARE PLANS PTY LTD ABN 20 081 600 875 FINANCIAL SERVICES GUIDE
ISSUE DATE: 19/06/2019
AUSTRALIAN ISSUERS

This FSG replaces any previous FSG and any Supplementary FSG.

^The Exercise/Administration and/or brokerage fee you will be charged is dependent on the plan you participate in. he actual
fees will be disclosed to you on Employee Online, prior to placing the order, when you place your request via Online method.
Alternatively, they will be detailed on the form when you place your request manually using paper-based form.
*These fees also apply if you are offered the option to complete a cashless exercise (i.e., Exercise and Sell to cover costs),
either Online or using paper-based form, to cover any costs such as option costs, administration/exercise fees, brokerage and
any other fees payable.
**When placing an Exercise and Hold request manually using paper-based form, you need to forward the
Exercise/Administration fee (if applicable) required to exercise your options to Plan Managers prior to the exercise taking
place. However, for eligible online requests, the payment can be made securely via Employee Online. Note that you will pay
brokerage fees to your nominated broker when you ultimately sell the shares.
***For example, if your share sale proceeds are $10,000 the brokerage fee will be approximately $24.50 (GST exclusive)

Bank Fee
You will be charged a bank fee that will vary depending on your nominated method of receipt of the sale proceeds for each
transaction. While these fees may change without notice, it is anticipated that the fees will be approximately as follows:

Bank Fee
Receipt of funds by:
(AUD)
Direct credit $0

AUD Cheque $15.00

Wire $10.00

Foreign Cheque $40.00

We advise that requests to cancel or alter electronic funds transfer payment instructions or requesting the reissue of a bank
cheque as a result of you changing your address, closing your bank account or in any other case may incur additional bank
fees, charges and be subject to foreign exchange rate fluctuations. Any loss (or gain) realised will be payable by (or to) you.

Transfer Fee
A fee may be payable by you if you ask us to transfer any of the shares which you hold through the Plans. This fee (GST
exclusive) is payable when you submit a transfer request.

Transfer Fee (AUD)^

Transfer Type
(per transfer transaction)

Transfer – Online Up to $50.00

Transfer – Paper form Up to $70.00

^The actual transfer fee will be disclosed to you on Employee Online when you place your request via Online method or on
the transfer form when you place your request manually using paper-based form.

Foreign Exchange
If you instruct Plan Managers to remit the residual sale proceeds in a currency other than Australian Dollars, the currency
exchange rate can fluctuate and may impact on the final foreign currency proceeds you receive from the sale of your shares.
The currency exchange rate will be determined by the nominated broker and a charge applied as a mark-up to the difference
between the price at which the currency is bought and sold. The mark-up is generally expected to be as follows:

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 COMPUTERSHARE PLAN MANAGERS PTY LTD ABN 56 084 591 131
AND CPU SHARE PLANS PTY LTD ABN 20 081 600 875 FINANCIAL SERVICES GUIDE
ISSUE DATE: 19/06/2019
AUSTRALIAN ISSUERS

This FSG replaces any previous FSG and any Supplementary FSG.

Spread
Transaction Value USD
(basis points)
Less than $100,000 250

$100,000 - $200,000 200

$200,000 - $500,000 150

$500,000 - $1,000,000 80

Greater than $1,000,000 50

Where a replacement payment is made in the form of a foreign cheque, the proceeds received by you may not match the
original value due to the impact of different exchange rates. Neither the nominated broker nor Plan Managers will accept any
liability for any loss that you may suffer as a result of any movement in the exchange rate.

Lifting Fees
A lifting fee is a transaction fee charged by intermediary banks for handling a transaction. Where you instruct Plan Managers
to remit your residual sale proceeds in a currency other than Australian Dollars our third-party foreign payment provider or
an intermediate bank handling the payment may charge a lifting fee. In addition, lifting fees may also be charged by your
bank. These fees may be payable by you and be deducted from your sale proceeds. Note that these fees may vary and are
not a direct charge from us.

Research administration fee

You may be charged a research administration fee of $60 (inclusive of GST) when you request the replacement of previously
issued statements or payment advices including the provision of account holding history. This fee will be charged per request
(not per statement/payment advices requested).

Trailing commissions
Not applicable.

Referral fees and commissions

Plan Managers may receive referral fees and/or commissions from financial institutions relating to monies deposited in
accounts with the financial institutions. These monies are provided to us in connection with the administration of the Plan/s
(such as to arrange for the purchase of securities or the distribution of income or proceeds of sale). However, these fees
and/or commissions are not payable by you.

What to do if you have a complaint

We are committed to handling any complaints efficiently and fairly. Any complaints will be managed in the strictest confidence.
If you have a complaint, you should take the following steps to resolve it.

1. Please contact us on +61 (0)3 9415 4088 or send details of your complaint to us in writing at:

Complaints Officer
Computershare Plan Managers Pty Ltd
GPO Box 658
Melbourne VIC 3001

2. If, despite our best efforts, you are unable to resolve your complaint within 45 days, you are entitled to refer your
complaint to our approved external dispute resolution scheme provider.

Australian Financial Complaints Authority Limited

GPO Box 3
Melbourne VIC 3001

Phone number: 1800 931 678

Website: www.afca.org.au
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 COMPUTERSHARE PLAN MANAGERS PTY LTD ABN 56 084 591 131
AND CPU SHARE PLANS PTY LTD ABN 20 081 600 875 FINANCIAL SERVICES GUIDE
ISSUE DATE: 19/06/2019
AUSTRALIAN ISSUERS

This FSG replaces any previous FSG and any Supplementary FSG.

Email: [email protected]

FSG does not constitute advice

The information presented in this FSG does not constitute investment or financial advice and no part of this FSG shall be
construed as creating a fiduciary, financial or other advisory relationship between us and the recipient of, or any other person
using the information in, this FSG. We will not be held liable for any decision made on the basis of the information contained
in this FSG. We recommend that you seek independent professional financial advice which takes into account your objectives,
financial situation and needs before proceeding with any investment.

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