Guide PDF
Guide PDF
Guide PDF
INDIA
______________________________________________________
WEBSITE : www.cmch-vellore.edu
Email : [email protected]
i ii
Refunds for appointments .......... 23
CONTENTS OPAD .......... 24
PAGE Floor Manager .......... 25
CMC Tele-Consultation .......... 25
Welcome ......... 1
Shalom Family Medicine Centre .......... 26
A Short History of CMC ......... 3
CMC Trauma Care Centre .......... 27
List of Administrative Officers ......... 5
FAQs regarding COVID .......... 28
International Relations Office .......... 32
Cash Counters for appointments
THE PRESENT FACILITIES
and investigations .......... 35
The Main Campus ......... 6 OP Rates .......... 36
ISSCC for Women & Children ......... 6 Cash Counters location and
working hours .......... 37
PERIPHERAL FACILITIES Procedure for payment of bills ......... 37
Interdepartmental referrals .......... 39
Ophthalmology Department ......... 7 ACCESS .......... 39
Mental Health Centre (M.H.C.) ......... 9 ALPHA CLINIC .......... 40
Nambikkai Nilayam ......... 9 Emergencies .......... 41
Rehabilitation Institute ......... 10 Paediatric Casualty ......... 42
Community Health and Estimation of Cost ......... 42
Development (CHAD) ......... 11 Referrals ......... 44
Rural Unit for Health and Safety of your Registration Card ......... 44
Social Affairs (RUHSA) ......... 11 Payment for tests & investigations ......... 45
Chittoor Campus ......... 12 Blood ......... 46
How to reach Vellore and CMC, Main Campus ......14 Urine / Stool / Sputum ......... 46
OUTPATIENTS SERVICES Pulmonary Function ......... 48
Receptions .......... 16 Medicines & Injections ......... 48
Private Patient Facility Centre (PPFC) .......... 18 Immunization for children ......... 49
Online Pre-Registration Process ........... 19 Minor Surgery / Dressings ......... 49
Revisits .......... 20 Day Care Facility ......... 50
Against Cancellation of Appointments .......... 21 Birth Certificates ......... 50
Repeat Registration for the Indian Patients......... 22 Medical report ......... 51
Payment counters ......... 23
iii iv
INPATIENT SERVICES Assistance provided by the Public
Relations Department ........ 70
Admission ......... 51 Main Reception ........ 70
General Ward Admissions ......... 52 Friends Of Vellore Organisation ........ 70
Private ward admissions ......... 52 Donations & Suggestions ........ 71
Maternity patient admissions ......... 53 Lost & Found Articles ........ 71
Accommodation ........ 71
Patient's Rights & Responsibilities ........ 72
SUPPORT SERVICES FOR INPATIENTS Public Utility Services for Patients/Attendants
Diet ......... 55 Postal services ........ 74
Procuring medicine for patients ......... 56 Telephones ........ 75
Visiting hours ......... 56
DID ........ 76
Daily rates ......... 57
Banking services ........ 77
Charges & Settlement of bills ......... 58
Ticket Bookings ........ 82
Credit Billing & Reimbursement ......... 59
Chaplaincy ........ 82
Reimbursement Certificate ......... 61
Health Insurance ......... 63 After Life Services ........ 84
Tamilnadu Chief Minister's Comprehensive Burial and Cremation ........ 84
Health Insurance Scheme ......... 65
Discharge procedure ......... 66 Procedure for transportation of body:
Other Certificates ......... 66 By road, train, plane ........ 84
Donations ........ 85
GENERAL INFORMATION
Location and working hours
What to Bring ......... 67
Pharmacy Services ........ 87
Transport & Ambulance facilities ......... 68
CMC Electronic Medicine Delivery system ....... 89
Wheel Chairs & Stretchers ......... 68
Spot the Symptoms ........ 91
Food ......... 68
Join the Friends of Vellore ........ 92
Holidays ......... 69
Outpatient Service Schedule ........ 93
Working hours ......... 69
Department email Addresses ....... 153
A word of caution ......... 69
v vi
WELCOME
Dear Patient/Visitor,
HAVING PROBLEMS ?
Welcome to the Christian Medical College (CMC), a Can't find your way around ?
registered voluntary, non-profit making organization and a chartiable Suggestions ?
not for profit hospital . We hope your stay here will be pleasant and
Want to know more about CMC?
your recovery as speedy as possible.
From 1900 when the founder, Dr. Ida Sophia Scudder started
CMC with a single bed in her father’s home, to the present day,
CMC has been growing both in numbers and services rendered to
the people. Today, CMC serves over 2300 inpatients and 7500
outpatients daily, with 67 wards, 220 clinics each day and
144 departments / units.
As a teaching institution CMC trains doctors, nurses and
allied health workers with a high degree of technical competence to
serve with love and compassion in the spirit of Christ. CMC is unique
in being not only one of the pioneering institutions in the country in
the area of medical research and high-tech health care, but also as
an institution which reaches out to the practical needs of the poor
through low cost inpatient wards and outpatient clinics in the slum
areas of Vellore town with concessional or free care for the most
needy. In addition, through large rural health and development
projects in the K.V. Kuppam, Kaniyambadi and Anaicut blocks, the
wholistic concept of healing is advocated wherein rural folk are given
training in various vocational fields, by which they can augment their
earning power, thus enhancing their standard of living and the
general physical and economic well being. CONTACT : P. R. O.
With this constant growth and expansion, patients/visitors
coming for the first time to CMC may have difficulty getting around
the campus and may fail, through ignorance, to take full advantage We are located just inside the main entrance. Our friendly
of the available facilities. Therefore, this booklet was developed to staff will do their best to help you.
provide basic information necessary to make use of our facilities
speedily, to the fullest extent and with the least inconvenience and We have a few publications about CMC. You can even
loss of time. hear our founder, Dr.Ida Scudder, speak !
Dr. Ida Scudder gave the institution the Biblical motto "Not
to be ministered unto but to minister" challenging CMC’s students If we can’t help you directly, then we may know of someone
and staff to heal and serve the needs of the whole person which else who can.
today remains the most important objective of CMC.
Email : [email protected] Editor
Premature and low-weight babies need immediate medical care 1 Alcoholism kills you and your family 2
A SHORT HISTORY OF CMC 163 recognized training programmes for both women and
men in allied health, nursing and medical fields.
Christian Medical College, Vellore, is the outcome
of a single woman’s obedience to God's call. In 1890, Ida CMC has been given a five star rating by the
Sophia Scudder, founder of this institution, then a school- National Assessment and Accreditation Council, an
girl, was visiting her missionary parents in South India. One autonomous institution of the University Grants
eventful night she was asked to help three young women Commission, for the quality of its education. In honour of
from different families struggling in difficult childbirth. Being its work in the health care sector the institution received
without training at that time, Ida herself could do nothing. the National Citizen's Award. CMC has been categorized
She offered the help of her missionary father, who was as a super speciality teaching hospital of the highest quality
also a medical doctor. However, to her amazement, the and assigned the A1 grading by the Investment Information
men responded saying, “What! Take a man into my house and Credit Rating Agency (ICRA) Ltd. CMC is NABH
to care for my wife? It is better that she should die than accredited and has been awarded 'Asia's Best Private
another man should look upon her face.” Custom prevented Educationcal Institute in Medical Category' by KPMG and
them from accepting the help of a male doctor. The next World Consulting & Research Corporation.
morning Ida found out that all the three women had died.
Throughout its history CMC has taken up each new
She believed that it was a calling and a challenge set before
task in response to Christ’s command. In the words of our
her by God to begin a ministry to the health needs of the
founder, Dr.Ida Sophia Scudder,” We thank God for the
people of India, particularly women and children.
way in which He has led us in the past and we look forward
Consequently, she went back to America, entered to an even greater future. We need those who can take
medical training and in 1899 graduated from Cornell up the torch of life and carry on and make Vellore Medical
University Medical College and was among its first group College one of the outstanding medical institutions today
of women students. and, shall I say, in the world. We need your love and
Ida returned to India in 1900 and opened a prayers and help as never before.” Today the vision of Aunt
one-bed clinic in Vellore. In 1902, she built the 40-bed Ida, as she was popularly known, has come to fruition.
Mary Taber Schell Memorial Centre for women and children,
named after the donor’s wife. The original site is now
CMC ’s Ophthalmology Department. The main campus
moved to the present site in the Thottapalayam area of
Vellore in 1924 and treatment was extended to the whole
family.
Early in her career, Dr. Ida Scudder realised that
the women of India themselves should be trained to help
in medical work. She started a school for women nurses
in 1909 which was upgraded to a College of Nursing in
1946. A training programme for women doctors began
in 1918 which was raised to MBBS level in 1942 and Dr. Ida Sophia Scudder
men students were admitted in 1947. Today CMC offers 1870 - 1960
Leprosy is curable 3 East or West, ‘‘Immunization’’ is the best 4
THE MAIN HOSPITAL CAMPUS:
LIST OF ADMINISTRATIVE OFFICERS
In accordance with the vision of the founder, CMC
Director: : Dr. J.V.Peter, MD,DNB,MAMS, has, through the last many decades, through sheer hard
FRACP, FJFICM, FCICM, FICCM work, prayer and dedication evolved into one of the
pioneering institutions in specialized medical care
rendering invaluable service to large number of patients
Associate Directors : Dr. Deepak Thomas Abraham, MS from every state in India and neighbouring countries in the
: Dr. Nihal Thomas, MD,DNB(Endo), spirit of Jesus Christ.
MNAMS (Endo), FRACP(Endo),
FRCP(Edin), FRCP(Glasg), CMC located on Ida Scudder Road, in the heart of
FRCP(London) Vellore town, is a large 2210 (average bed) hospital with
: Dr. Vikram Mathews, MD,DM 144 specialized departments/units. The various
consultants and the days they conduct outpatient clinics
: Dr. Anil K.Kuruvilla, MD,DCH
are listed from page 93.
: Dr. Chandra Singh, MS,
DNB (Surg), M.Ch, DNB (Urol) Being a referral hospital CMC is in a position to
: Dr. Thomas Samuel Ram, MD provide specialized medical care to patients requiring
: Dr. Joy John Mammen, MD treatment in more than one area / ailment / disease. This
is due to the unique availability of all the specialized
Principal : Dr. Anna B.Pulimood, departments/units under one roof and due to the existence
MD (Path), Ph.D of close understanding and harmony amongst these
departments.
Medical Superintendent : Dr. K.Prasad Mathews Moreover CMC has a system by which it gives
MD, FRACP(Geriatrics) exposure to all consultants by periodically sending them for
various national/international conferences,symposiums and
Treasurer : Mr. Abraham Oommen specialized training overseas to acquire the latest
knowledge and skills in their respective areas so that
M.Com, CS(Inter), ICWA
they can provide high quality medical service to all patients
coming to the institution.
General Superintendent : Er. David Chandran, B.E.,
ISSCC FOR WOMEN & CHILDREN
Dean, College : Dr. Vathsala Sadan, The Ida S.Scudder Centenary
of Nursing M.Sc.N., Ph.D Center for Women and Children
houses the departments of
Nursing Obstetrics & Gynaecology,
Superintendent : Dr. Premila Lee, Reproductive Medicine, Child
M.Sc.N., Ph.D Health, Neonatology, Paediatric
Surgery and Developmental Paediatrics. There are 424
beds for in-patient care in this facility.
Eat right and Live Long 5 Expensive Food is not necessarily the most nutritious 6
PERIPHERAL FACILITIES Uvea- diagnosis and management of uveitis and inter
In addition to the main campus on Ida Scudder department collaboration with various other department such as
Road, there are a number of peripheral facilities which are rheumatology.
also departments of CMC.
Emergency services- 24 hour emergency and trauma
OPHTHALMOLOGY DEPARTMENT management with all the necessary equipment required for sur-
gery of ocular trauma.
The Department of Ophthalmology at the Christian Medical
College is located in the Schell campus 2 km away from the Low vision services- diagnosis and management of low
main campus, on Arni Road, Vellore. It is a 100-bedded vision and community based rehabilitation including help for
tertiary eye care centre offering “state of the art” procuring blindness certificates for residents of Vellore.
comprehensive and speciality eye care including outreach
The hospital is a 3 storey building with outpatient departments,
(camp) facilities.
examination rooms, laser rooms, all necessary investigative
The services offered are-
equipment, optical dispensary, laboratory, pharmacy, inpatient
Cataract surgery- manual and phacoemulsification surgery with facility, and theatre all under one roof. In addition, there is car
the latest microscopes, phacoemulsification machines and parking and canteen facilities.
premium intraocular lenses.
Patients with eye problems should go directly to this
Cornea and ocular surface disorders- including corneal department for registration, investigations and treatment.
transplants, contact lenses and keratoconus treatment. In order to reach the Ophthalmology Department, one can
take an auto rickshaw or local town bus Route No.2 from the
Glaucoma services- glaucoma diagnoses and treatment main CMC bus stop or Route No.1 from Bagayam, near CHAD
including lasers, filtering surgeries and drainage devices. Hospital and ask to be dropped off at Eye Hospital.
Orbit and oculoplasty services- management of thyroid eye
disease, ocular plastics and facial aesthetics. Patients can make appointments by advance booking by
coming to the hospital registration counter. In addition,
Paediatric ophthalmology- Management of paediatric patients with existing Schell hospital number can avail the
cataract, CVI management, ROP screening. online appointment system through the CMC appointment
Ocular oncology- Management of tumours of the eye such as portal available on the internet. The OPD functions from
retinoblastoma, choroidal melanoma and lid tumours. Monday to Friday as full working days, Saturday as half
working day and is closed on Sundays.
Retina and vitreous- medical and surgical management of For further details please contact the Main
various types of retinal diseases such as retinal detachment, Reception or write to the Head, Ophthalmology Department,
diabetic retinopathy. Facility for retinal lasers is also available. Schell Campus, Arni Road,Vellore - 632 001, Tamil Nadu.
Squint- diagnosis and treatment of squint and amblyopia Suggestion for improvement or complaints can also be made
to the head of the department.
Tel number- 0416 228- 1201, 0418228- 1309.
Breast feeding is best for your baby 7 Decrease the risk of contacting AIDS : Avoid Promiscuity 8
MENTAL HEALTH CENTRE (MHC) care or inpatient is provided in either of the following therapy
CMC ’s Department of Psychiatry, is situated on the programs:Infant Stimulation, Autism therapy, Early Intervention
Christian Medical College Campus at Bagayam, 7km south and Advanced Intervention.
of the main campus. Patients (infants, children, For further details please contact:
adolescents and adults) with psychiatric problems and Child and Adolescent Psychiatry, Department of Psychiatry
neuro-psychological disabilities may go directly to this (Mental Health Centre),Bagayam,Vellore-632002. E-mail:
department for registration, evaluation and treatment.
[email protected]. Phone No.0416-2284307.
Both inpatient and outpatient services are available.
REHABILITATION INSTITUTE
For further details please contact Head of the The Rehabilitation Institute is an inpatient facility under
Deparment of Psychiatry, Mental Health Centre, Bagayam, the Department of Physical Medicine and Rehabilitation (PMR)
Vellore-632 002. E-mail :[email protected]. Phone and was dedicated in 1966 by the then Union Minister for
No.0416-2284516/ 2284520. Health Dr.Sushila Nayyar. This service has expanded in the
In order to reach the Mental Health Centre (MHC), take year 2018 to 100 bedded inpatient facility. This institute offers
No.1 or 2 town bus from the bus stop near the CMC comprehensive multidisciplinary rehabilitation for people with
out-gate which goes to Bagayam. If travelling by personal spinal cord injuries, acquired brain injuries, cerebral palsy
or hired transport ask for directions to the Bagayam Police and other conditions leading to cognitive and physical
station. The Main gate to MHC is next to the Bagayam Police disabilities and amputees. The multidisciplinary team comprises
Station. of physiatrists, specially trained nurses, physiotherapist,
occupational therapist, speech therapist, prosthetist and
NAMBIKKAI NILAYAM orthotists, social workers, psychologists and rehab engineers.
Nambikkai Nilayam is a facility for children with Movement analysis lab, Urodynamics Lab, Diagnostic and
Neurodevelopmental Disorders, under the Child and Therapeutic Ultrasound services. Electromyography services
Adolescent Psychiatry Unit, Department of Psychiatry. The and Spinal cord regeneration research laboratory and multi-
facility was initially established in 1978 for children with terrain wheelchair training are few of research come service
intellectual disability but subsequently started treating facilities available. Rehab Research Laboratory has also set
children with various neurodevelopmental disorders like up to focus on Rehabilitation Engineering to develop innovative
Intellectual Disability, Developmental Delays, Autism, technology for people with disabilities. There is also a canteen
Language Disorders and Specific Learning Disabilities.The and kitchen service for the in-patients. Rehabilitated severely
emphasis of treatment is on caring for these children by disabled persons are encouraged to join in a suitable vocation
involving the parents and family members through and, we offer vocational training for the needy people
education and therapeutic involvement. The services are alongwith free food and accommodation through MVT Home
provided with input from members of a multidisciplinary team of locates near Rehabilitation Institute, Bagayam.
experienced Psychiatrists, Clinical Psychologists, For further details, visit this link :
Rehabilitation Psychologists, Occupational therapists, Speech https://www.cmch-vellore.edu/Departments.aspx?depttype=ALL
therapists, Special Educators and nurses. Based on the child’s In order to reach the Rehabilitation Institute, take No.1 or
cognitive, communicative and adaptive functions, outpatient 2 town bus from the bus stop near the CMC outgate which
follow up and/or a 12- week parent training intervention as day goes to Bagayam.
Most diarrhoeas do not need antibiotics 9 AIDS is not transmitted by casual contacts like shaking hands 10
COMMUNITY HEALTH AND DEVELOPMENT (CHAD) Community Development Programmes:
This Community Health And Development (CHAD) programme RUHSA is involved several
under the Community Health Department of CMC, Vellore programs to advance the
covers a population of approximately 200,000 in the rural, health, education and socio
urban and tribal community. This programme covers the economic status of the
Kaniyambadi block, urban slums of Vellore and the Jawadhi community like:-
Hills area. The programme is carried out through the joint ef- • Microfinance/ Microcredit
forts of medical and nursing staff, social workers and schemes for Self help women
volunteers. Health activities are done in close collaboration with groups.
the existing government services. The 140 bed CHAD hospital • Youth Clubs
serves not only as a base hospital for the peripheral programme • Farmers clubs
but also as a secondary health center. • Elderly day care centers
• Play center for rural children
For further details write to the Head, Community Health • Health Education
Department, CMC, Bagayam 632002, Vellore District, Tamil Nadu. • Skill Development for women
RURAL UNIT FOR HEALTH AND SOCIAL AFFAIRS (RUHSA) • Empowering adolescent through counselling and life
skill training.
Twenty five kms north west of Vellore in K.V.Kuppam Block is
• Child development initiative neurodevelopmental
the Rural Unit for Health and Social Affairs (RUHSA).
disorders
It is an outreach health care programme of Christian Medical
• Motivational enchancement therapy for substance
College started in 1946 as Kavanur Rural Health Center
abuse.
responding to the felt need for providing health care services to
a most backward rural development block in Vellore district –
Training: RUHSA focuses
K.V.Kuppam. In 1977 primary health care concept and
on training for health care,
socio-economic development of the community was introduced
development and
to overall health care services. management with special
Secondary and Primary Level Health Care: emphasis on training middle
RUHSA Department provides both secondary and primary level level health workers to
health care services to a population of 138,803 in K.V Kuppam contribute towards improving
block and also to the residents of other neighboring blocks Sustainable Development
through its 75-bed Community Health Center and 18 Peripheral Goals in the country.
Service Unit upgraded to 25 outreach centres. Outpatient
services include general clinic and specialty clinics for Annually about 2400 students are trained in primary health care
antenatal (High Risk ANC), well baby, diabetes, TB, HIV, ENT, and health management through short courses (1-12 weeks).
Ophthal, Psychiatry, Orthopedics, RT Clinic, Geriatric Clinic, Need based training for NGO's and government agencies are
Surgery, Dermatology, Neonatology Clinic,HIV and AIDS also done.
counseling,nutrition counselling,Occupational therapy
services.
AIDS is not transmitted by casual contacts like shaking hands 11 Eat right and live long 12
Research: Significant contributions are made in generating and performed include those from Chittoor district, the surrounding
advancing knowledge through population based research with states (from where large proportion of the patients come) as
support from international and national Research well as those from the countries. The surgeries involve several
Organizations. The effort is towards developing sustainable departments including General Surgery, Paediatric Surgery,
models for health services in low resource setting, Research in Orthopaedics, Orthopaedic Oncology, Spine, Dental
MCH care, Nutrition, HIV- AIDS, Cancer cervix and Oral Surgery, Endocrine Surgery, Obstetrics & Gynaecology
cancer screening, Patient Navigation System for diabetic care, and several other specialities with excellent anaesthetic
RESPIRE for chonic lung disease care, CF-NDDI Family facilities.
centered care for neurodevelopmental disorder in Children,
COVID-19 prevalence and effects in the community are some A total of more than 11,000 outpatients are seen per month. The
current research activities. patient load comprises all specialities including Internal Medicine,
General Surgery, Paediatrics, Psychiatry, Anaesthesia,
For further details please contact: Orthopaedics, ENT, Ophthalmology, Endocrinology, Cardiology
The Head, RUHSA Department and Community Health. The hospital has a state-of-the-art
Christian Medical College laboratory that is well-equipped with the latest technologies.
RUHSA Campus P.O 632 209
Vellore District, Tamil Nadu, India The emergency services have facilities for non-invasive
ventilation, which are performed very frequently.
Phone : 04171 - 246251, 9367985804
Fax : 04171 - 246255 The prosthetic and orthotic manufacturing units have been
E-Mail : [email protected] established, the only one of its kind in southern Andhra Pradesh.
Chittoor Campus, Christian Medical College Vellore HOW TO REACH VELLORE AND CMC (Main Campus)
The Chittoor Campus of the Christian Medical College Vellore
CMC is located at Vellore, the district head-quarters
has made major strides in terms of its development over the last
of Vellore District, Tamil Nadu. The main campus is situated
couple of years. The infrastructure for a 130- bedded on the Ida Scudder Road about 2 km from the main
hospital has been put in place and this hospital is currently active. bus-stand. Those coming to Vellore by broad gauge train
The campus has four state-of-the-art operation theatres, which should get off aty Katpadi Junction. The main campus is
have been fully operational since September 2016. The fittings about 6 km from Katpadi Junction. Town buses
inclusive of surgical and anaesthesia machines involve the latest (No.1 & 2) operate regular day and night service from Katpadi
technology. A total of 3000 surgeries have been performed during railway station via CMC to Bagayam. Taxis and auto-
this perineighbouring The patients on whom surgeries were rickshaws are always available at Katpadi Railway station
Alcoholism kills you and your family AIDS is not transmitted by casual contacts like shaking hands 14
13
and will charge approximately Rs.400/- for taxis and Rs.170/
- for auto rickshaws to bring you to the main campus. You The Out Patient Services department is a very busy area
can approach the Emergency centre for emergency Medical treating more than 7,500 patients per day.
care in entrance of the Katpadi Railway station.
Receptions:
Patients travelling to Vellore by meter gauge train (Villupuram • Reception staff at the OPD and Centenary building
- Tirupathi line) should get off at Vellore cantonment station will assist patients with information and accompany
which is 2 k.m. from the main campus. them, if need be, and provide any sort of procedural
assistance if patients may require. Please contact
Auto-rickshaws and cycle-rickshaws are available at G-12 (OPD Reception) for assistance.
approximately Rs.100/- and Rs.70/- respectively to take you
to the main campus.
• The Main Rececption is located in the Main Building
near the Chapel, the staff there will assist and provide
Patients who arrive at Chennai and wish to come by
information to In-patients, Out-patients, patient
bus to Vellore should take bus no.102 from the new bus stand relatives, visitors, students and staff.
in Koyambedu. This service is available every 15 to 20
minutes and is about 3 hours journey, a distance of 140
k.m. OPD Entrance Gates:
For those coming by air, the options available are Entrance checks and instructions
either to come into Chennai city from the airport (by bus,
taxi or suburban train) and find a suitable connecting train • At the entrance gates patients should produce the
from Chennai Central to Katpadi or a bus from Koyembedu appointment slip and the Hospital Number card for
or take a taxi right from the airport to CMC, main campus verification by the security staff.
at an approximate cost of Rs.3500/-.
• After successful verification the patient and one relative
OUTPATIENT DEPARTMENT (O.P.D) BUILDING will each be given one wrist band which is like a pass
to enter the OPD buidling.
OUT PATIENTS SERVICES
• Only one relative for a patient is allowed to enter the
The Out Patient block is a four OPD building.
storeyed building situated on your
right as you enter the main gate. • The patient and relative can enter the OPD building only
30 minutes before the appointment time mentioned in the
Most of the Out Patient clinics appointment slip.
function in this building.
AIDS is not transmitted by casual contacts like shaking hands 15 Most diarrhoeas do not need antibiotics 16
• Large suitcases and luggage bags are not permitted e) Proceed to the appropriate clinic with the payment receipt.
inside the OPD building, patients are requested to leave This recept will have your name, hospital number, date,
the luggage in their lodges. reporting tiem and location of teh clinic. Kindly check name,
hospital number, date and time of appointment.
REGISTRATION PROCEDURES f) Submit the payment receipt to the Medical Record Officer
at the clinic you are visiting. It is important that the Hospital
The registratrion procedure in CMC allows patients to Number Card / Patient Number Card to be kept safe. Please
register themselves as a General Patient or a Private visit the OP clinic at the specified time on your
Patient.
registration slip.
i) New General Registration (This facility is for general g) Please report half an hour before your appointment time.
patients who come to CMC without prior online g) Kindly bring your photo I.D issued by Government (Aadhar
appointment). Card, Pan Card or driviing licence, Passport) when you visit
OPD.
a) Fill in the registratrion forms kept at the ISSCC
ii) NEW PRIVATE REGISTRATION
Reception No.401. Please fill all details accurately
according to your photo I.D as they are permanent records PRIVATE PATIENT FACILITY CENTRE (PPFC) at
which you may require later for Silvergate 600
reimbursement or further correspondence. If you know the (This facility is for private patients and repeat private
area Pin Code, enter it correctly on the registration form. patients).
Please give your present active mobile number or email
I.D for any further official contact. PRE REGIS TOKEN CASH
TRIAGE EXIT
Note : Don't fill the registration form for revisits. TRATION NO
b) After filling the form, proceed to ISSCC building adjacent • New private patient registration
to OPD building for triaging (counter No.401). • Repeat patient appointments for revisits.
• Against cancellation appointments (Tatkal appointments)
c) After triaging proceed to the cash counters (MCTT) and • Cash counter for investigations and appointments.
submit the filled in registration forms with registration fees
of Rs.235/- for General patients. Caution :
d) Hospital Number Card: -- Kindly do not seek middlemen like brokers or agents for
• Hospital Number card is provided to every new General early / tatkal appointments.
patient which serves as patient number card.
-- As they are provided for free by CMC.
• This card is mandatory at the entry gates and for all
services within the hospital premises. -- Patients should visit the PPFC in Silver Gate 600 in person
• Fresh Hospital Number Card will be issued in replacement for early appointments
of lost/ damaged card for fee of Rs.110/- after verification.
A yearly check up could save your life 17 Eat right and live long 18
.
Online Pre-registration process :
Advantage of Pre-Registration
New Private patients should do registration online. www.cmch- Patients who have already done Pre-registration online
vellore.edu --> Are you --> a patient?--> Patient Portal - canskip the queue for the pre-registreation procedure near
-> Proceed. After successful online registration you will get Silver Gate.
a User name.
• Please note down the user name and password, which should REVISITS
be presented adjacent to the Silver Gate for triage and • General patients must pay Rs.120/- for re-visit towards
appointment. repeat registration charges and private patients must pay
Rs.290/- for revisit.
• If you know which department to go/ you have a referral
• Private Patients who have paid the consultation fees of
letter please inform to the staff at the Reception. Rs.870/- need to pay Rs.700/- only as consultation repeat
- cum registration fees for re-visit after three months.
• Your token number and triage station will be displayed on the • Kindly produce your Hospital Number card, don't fill the
television infront of you in the waiting area. registration form again.
• After triage proceed for payment. • Patients with OPAD/ Credit / Debit card can pay on your
respective OP Floors.
• If you have an urgency for appointment please explain that • For cash payments please use the cash counters on the
to the triage staff who will help you. the OPD Ground floor and ISSCC building Ground Floor.
• Please note that online Pre-registration can be done from Online Appointments
your smart phone, personal computer or the registration CMC Mobile App
room adjacent to the Silver Gate (New Private Patient Apppointments can also be booked through CMC Mobile App.
Facility). Mobile App named as CMC Patient Portal can be
• Every private patient will be given a Hospital Number Card. downloaded from the CMC website and Google playstore.
Online Appointments (advance booking)
• Your repeat appointments can be made using OPAD, Credit Online appointments can be booked in advance on our website
www.cmch-vellore.edu --> Are you --> a patient? --> Patient
/ Debit cards at Silver Gate.
Portal --> Proceed and follow the instructions.
• Please ensure that you have deposited or topped up Out If you have any queries, please go through the FAQs
Patient Advance (OPAD) before seeing the consultant. OPAD (Frequently Asked Questions) on the website.
deposits can be done in any cash counter, refer to page
24 for OPD instructions.
Alcoholism kills you and your family 19 Most diarrhoeas do not need antibiotics 20
-- New and repeat OP appointments can be made online REPEAT REGISTRATION FOR THE INDIAN PATIENTS
for General and private patients (Indian and
International Patients). Please check if your Internet settings are ON
• If you are a New or Repeat patients (with Hosp.No.) Check availability Select Select Appt. Type
date and click on - General/Private
and you don't get early appointment, Please contact
'BOOK NOW' - Dept
Silver Gate 600 / 492 counter for assistance.
- Clinic
- Date
• Patients with inter departmental referrals (general) - Doctor
will be given priority. Private interdepartmental Read the clinical specifications
referrals can go to Silver Gate (600) Monday - carefully and click 'Yes'
Saturday between 1.p.m to 6.p.m for appointments. to confirm the doctor
• No extra charges is levied for appointments. Do not Proceed for payment and confirm the
appointment with Invoice Number
pay money to middlemen to get appointments.
East or West, 'Immunization' is the best AIDS is not transmitted by casual contacts like shaking hands 22
21
OPAD (Outpatient Advance)
Payment counters OPAD is an Advance Payment for your Out Patient
expenses)
For patient convenience and quick transactions, all floors
at OPD block are cash and card counters. Patients are Advantages of OPAD
requested to use OPAD, Credit/ Debit card, cash or online
payments (in Mobile App/ CMC Website) for payments of -- Easy and quick transaction.
investigations and appointments.
-- Need not carry large sum of money in hand all the
REFUNDS for appointments : time.
-- Quick, easy and simple refund of remaining money.
1. No refund for General new and General repeat
registrations. -- Can avoid long queue.
-- You can top up your OPAD at any one of the payment
2. No refund for Private repeat registration of Rs.290/-. counters.
3. No refund after date change. Minimum Deposit -- Rs.2,000/-
4. Refund for private new registration (Rs.870/-) and three In multiples of -- Rs.1,000/-
month renewal (Rs.700/-) is refundable one day before Maximum Limit -- Rs.20,000/-
the date of appointment after deducting registration fee
of Rs.290/-. — OPAD refund upto Rs.2,000/- is available at anyone of
the cash counters with your original cash receipt and
5. Date change is possible only one day before the date ID proof.
of appointment.
— Above Rs.2,000/- can be refunded at Billing Section
6. You can contact the OPD Supervisors at Counter
(Room No.105) with your original cash receipt and ID
No.G31/G32, ISSCC ground floor for assistance for
refunds. Proof.
Unit changes are done through the Medical Superintendent's REGISTRATION TIMINGS :
Office. Patients doing online registration can send an email Monday-Friday 6.30 am - 11.00 am (Morning OP)
to [email protected] with reason for change. 6.30 am - 3.00 pm (Afternoon OP)
Saturday 6.30 am - 11.00 am
Refund Timings:
24 hours at room No.105, first floor of Main building.
Medical Records Officer
Each clinic has a Medical Records Officer who is responsible
for the functioning of the clinic from patient registration to
managing patient records.
Most diarrhoeas do not need antibiotics 23 Premature and low-weight babies need immediate medicalcare
24
Floor Manager 3. After appointment is fixed, you will receive instructions|
and a call from CMC on the day of appointment.
Every floor has a Floor Manager. You can contact them if you
need any help or if you have any suggestions or 4. After consultation, prescription and medical report will be
encounter problems during your treatment at the sent to the patient’s registered email I.D.
hospital. Following are the phone numbers:
OPD Building - 1st Floor — 8300205228 Shalom Family Medicine Centre at CDC
2nd Floor — 8300205229 The Shalom Family Medicine center at CDC, Sathuvachari
brings the services of CMC exclusively to the people of Vellore.
3rd Floor — 8300205486 It functions under the department of Family Medicine and is
aimed to bring back the concept of a family doctor for every
Ground Floor — 8300205302 family. Doctors trained in the specialty of family medicine will
provide comprehensive care for 90% of the health issues of all
Basement — 8300205227 the members of a family along with referral to other
specialists and coordination of care when required.
ISSCC Building — 8300205230
The services will included management of common health
problems for all age groups from new born children to the
CMC Tele-consultation elderly.
The Tele-Consultation facility has been functioning in CMC from It has a blood collection area for sending samples to the main
8th April, 2020. During the COVID 19 Lockdown the Tele-Con- hospital lab, a pharmacy and a treatment room for minor
sultation facility is a big boon and advantage for procedures, dressings and ECG.
patients who could not travel to CMC Vellore. Repeat patients
and new patients can book Tele Consultation appointments in With electronic medical records, the doctors in the centre have
the CMC Website. access to all the records of the patients in the main hospital and
the records of patients made in the centre will also be available
The procedure to book a Tele-Consultation appointment in CMC, for the doctors in the main hospital when needed. With its focus
Vellore (repeat only as of now) is as follows: on patient-centred medicine and continuity of care, the centre
is your point of care for all the members of your family with
1. Visit the CMC website www.cmch-vellore.edu — > Are you? your personal family physician.
— > Patient? — > Patient Portal — > Login using Hospital
Number and Password and select 'Tele Consultation'. It will function from 8 am to 3 pm from Monday to Friday.
CMC Vellore is currently in the process of establishing a Q: For how long will this last?
new hospital campus in Kannigapuram, Tamil Nadu
which is nearing completion. The Kannigapuram campus Ans: The period will be till the date set by the Government.
located in the new District of Ranipet has inaugurated its
400-bed facility for COVID -19 patient care on
17th June, 2020. Q: Will CMC OPD be closed during lockdown?
The new hospital campus will be the first of its Ans: OPD is not closed, you can come on your appointment
kind in southern India with more than 1000 beds date for consultation.
and a Level 1 Trauma Care Centre. With the onset of the
coronavirus pandemic, the need of the hour has
led to the creation of a COVID-19 patient care facility which Q: Can I cancel and get refund for my appointment?
will be developed in three phases.
Ans: Cancellation and refund of appointment is not possible
This facility would treat COVID-19 positive patients but the date of appointment can be changed to a later date.
who are asymptomatic or with mild symptoms. A total
of 168 beds are ready in the In-Patient General
Block, of which with 28 beds are prepared for immediate Q: How can I change my appointment date online?
service.
Ans: Kindly login to the CMC website www.cmch-vellore.edu,
In further phases, additional 168 general beds and with your hospital number and the year of birth. Then click the
62 ICU beds will be commissioned. The facility will 'Date change' button and proceed to change the date.
be staffed with an expert medical team along with
basic laboratory and radiological diagnostic facilities.
The patients will be assessed regularly and Q: How many times can I change the date of my appointment
referred tothe CMC Main hospital if requiring further postpone?
management.
Ans: Now you can change the date of your appointment online
This temporary COVID health centre would 5 times on the CMC website.
predominantly cater to the Ranipet district and
would act as a surge capacity for the Main Hospital Q: On choosing another appointment date in the “change date”
also. option, I am asked to pay Rs 650/- towards “renewal
consultation”. What should I do?
Ans: Please postpone to any future date of your choice now. Q: I am concerned about my long term condition (e.g.
Later, you can change it again after your visit plans are finalised. diabetes, hypertension) that needs evaluation and medicines.
What should I do?
Q: By when should I do this postponement?
Ans: Consult a nearby doctor; get medicines from a nearby
Ans: Please make sure you make the date change before the pharmacy. If your condition requires detailed evaluation, email
date of your appointment. Once the date of appointment your doctor, and if she/ he advises, book an online
arrives, you cannot postpone it. appointment for Tele Consultation and you will be seen.
Ans: Kindly contact your doctor’s office by email to inform and Q: I am pregnant and have been having regular antenatal
make changes. You may also check the list of email I.D checkups at CMC. What should I do?
available in the patient guide book on the CMC website.
Ans: If possible, you can come for your regular visits. Also, you
can email your doctor at the department email available on the
website. Your doctors will advise you on the minimum visits
required. If you have any concerns, please report to the
hospital even if you do not have an appointment.
Alcoholism kills you and your family 29 A "Tonic" is not the answer for malnutrition 30
INTERNATIONAL RELATIONS OFFICE
Q: Can I have my delivery at CMC?
Breast feeding is best for your baby 31 AIDS is not transmitted by casual contacts like shaking hands 32
SILVER GATE (600) is open on Sundays for both New and Book through the IRO online facility
Repeat registration from 7.00 a.m to 3.00 p.m. (web i.d and steps below)
1. All Foreign patients & attendants should come with Original Step 3 : Appointments
passport and valid medical Visa and attendants Visa.
Step 4 : For foreign nationals, please "click here" to book
2. Those who have special endorsement in visa except through the IPO online facility.
Bangaldesh nationalsie. “Registration required" must register in
FRRO through online within 14 days of arrival in India” (FRRO
registration). VISA Extension
3. Those who have more than 180 days valid Visa must also For extension of VIsa get letter through the doctor from the
register in FRRO (within 14 days of arrival) though secretary mentioning the reason for your stay.
online.(Types of visa- Med, Medx, Med-1, Med -2 and X -misc).
FRRO Registration
4. Foreign nationals coming for medical treatment will have to
come on medical visa preferably, but any category of visa is For FRRO (Foreign Regional Registration Office)
accepted for both Outpatient and Inpatient treatment. Registration get letter through the Doctor from the secretary
mentioning the duration of treatment in CMC Hospital.
5. Treatment for diseases which require organ transplant will
be permitted only on medical visa. 1. Special endorsement in Visa except Bangladesh nationals
i.e. " Registration required" must register in FRRO through
6. Medical visa is mandatory for Pakistani Nationals online within 14 days of arrival in India.
requiring indoor medical treatment.
2. Visa over 180 days must also register in FRRO through
7. Hospital has to mandatorily comply with C-Form formalities online (Types of Visa-Med, Medx, Med-1, Med-2 and X-misc).
within 24 hours of inpatient admission.
Please contact International Relations Office (900B) in West
8. In the event of a patient attendant falling sick, requiring Block (old Prince Manor Building).
inpatient medical treatment/ out patient treatment can be
rendered on the same visa. Timings : Monday - Friday 8.00 am to 4.30 pm.
Saturday 8.00 am to 1.30 pm
Alcoholism kills you and your family Today's prevention is tommorrow's health 34
33
A. Outpatient Block : Sundays & Other Holidays
Cash counters for appointments and investigations
Time Counter Function
Time Counter Function 8 am - 3.00 pm CC5, ISSCC New Registration and all
10.00 am to 6.30 pm 7,8, 9 All functions Building functions
8 am - 4.00 pm CC6 ,, All Functions
8.00am to 8.00 pm 10,10a All functions
12 noon - 8 pm CC7, CC8 All Functions
7.30 am to 4.00 pm 5 For staff/ retired staff and 7am-12 midnight CC15 ,, Paediatric Casualty
dependants
10 am - 1.45 pm A Block
6.30 am to 4.30 pm 10B Issue of OPAD,
OPAD topup and all functions
Silvergate (600)
6 am - 9.00 pm Mon - Friday
B. ISSCC Block : 6 am - 6.00 pm Saturday
Time Counter Function 7 am - 3.00 pm Sunday
7.00 am to 8.00 pm 1 OPAD Topup above
Rs.2,000/- and multiples of 450 Well Baby Clinic - 8.00 am - 4.30 pm (Mon - Fri)
Rs.500/- only 8.00 - 12 noon (Sat)
7.00 am to 8.00 pm 2, 3, 4 OPAD Topup and O.P. RATES
transactions
O.P. RATES GENERAL PRIVATE CASUALTY
6.30 am to 8.45 pm 5, New registration till 11.00 am,
New Registration 235.00 870.00 290.00
7.00 am to 8.15 pm 6-10 all function after 11.00 am.
6.30 am to 9.00 pm 11, 12 Repeat registration upto 3.30 Repeat registration 120.00 290.00 290.00
after 3.30 all functions
Repeat Private Consultation
6.30 am to 9.00 pm 13 Fasttrack & IP (once in 3 months) 700.00
8.00 am to 10.30 pm 14 Staff relative counter for staff hours for acutely ill patients who arrive at CMC after regular
upto 6.00 pm.
6.00-10.30 p.m All functions.
6.15 am to12 midnight 15 Paediatric casualty
Blood donation is not dangerous to your health 35 Most diarrhoeas do not need antibiotics 36
CASH COUNTERS Very poor patients who cannot afford to pay the
LOCATION WORKING HOURS registration fees of Rs.235/- or revisit fees of Rs.120/- are
requested to approach the OPD Reception (G12) for free
A. R.T. BLOCK ( First Floor) registration.
PRIVATE CONSULTATION FACILITY(PCF) To avoid over-crowding in the clinics only one
( Regular and Private rate Patients) relative will be permitted to accompany a patient.
Monday to Friday : 8.00 a.m. to 4.30 p.m. Entry and Exit points :
Saturday : 8.00 a.m to 1145 a.m
Gate 1 : Entry for patients who have Doctor's
B. MAIN BUILDING appointments on same day.
(a) CASUALTY COUNTER (No.3 & 3A)
All days 24 hrs Gate 2 : Only exit.
(b) PHYSICAL MEDICINE AND REHABILITATION
COUNTER Gate 3 : Entry for patients who have blood investigations
ECG.
Monday to Friday : 8.00 a.m. to 4.30 p.m.
Saturday : 8.00 a.m. to 11.45 noon Gate 4 : Entry for patients who have to go for x-rays
(c) AK LAB COUNTERS : 8.00 a.m to 4.30 p.m and to P.C.F.
(d) B-WARD COUNTER : 10.00 a.m. to 6.30 p.m. We need your co-operation in this regard.
In the OPD Building each floor has two cash counters. Note : Kindly produce your Hospital Number Card at
You can use your cash, OPAD / Debit/ Credit card to do all the entry level.
payment in these counters.
GENERAL PATIENT/ PRIVATE PATIENT
(e) OPAD Advance counter 212 (OPD building 2nd
floor) If you choose to be a General Patient, you will be seen
OPAD/ Credit/ Debit cards are accepted. by one of the doctors in the appropriate clinic. But if there
are concerns a second opinion is always asked for from
a consultant at no extra cost.
PROCEDURE FOR PAYMENT OF BILLS
If you are a Private Patient, you will meet the consultant
Cash should be paid at cash counters only. in the appropriate outpatient clinic or by prior appointment
Demand drafts are accepted at all cash counters. at other times. In some speciality clinics during the first
visit you will be seen by a junior Consultant / Registrar and
Payments can be made through OPAD/ Debit/
the second visit by the Consultant. All fees and charges
Credit cards in all floors, in ISSCC Building (4 to 14
collected go to the institutional funds and no doctor working
Counters and in OPD Building ( 7 to 10, 10a, 10b
in CMC has any private practice.
counters).
Leprosy is curable 37 Today's prevention is tommorrow's health 38
When you (as a general patient or private patient) Repeat company referred patients can book appointment online
are referred to another department for opinion or treatment, if there is a credit validity date. Repeat patients who doesn't have
the option is available to you to be seen as a general patient credit validity date can book appointment by sending email to
or as a private patient. [email protected] with the old referral letter mentioning
Hospital Number, Department and the date of appointment
Interdepartmental Referrals : required.
Referral Consultation on the same day to a different Procedure to book repeat appointment :
department for a private consultation is Rs. 700.00 Go to the website www.cmch-vellore.edu --> Are you -->
Registration charges for consultant in the same unit is also a patient? --> Online Services --> Appointments and follow the
Rs.700.00. Please show your Hospital card / OPAD at all instructions.
service stations. Private interdepartmental referrals can be
done in the Silver Gate (Private Patient Facility) Insurance patients who needs to avail cashless facility for
Location 600. inpatient must inform the treating doctor. For cashless regis-
tration contact ACCESS (603) with the following documents:
Timings : Mon - Fri : 12 Noon - 9 p.m.
Saturday : 12 Noon - 6 p.m. * Photocopy of patient Health Card
Sunday : 12 Noon - 3 p.m. * Photocopy of patients ID Proof (anyone)
(Voter's Card, PAN card, Driving License, Passport or
ACCESS - 603 Aadhar Card)
(Access to Corporate Cashless Entry and Services) * Photocopy of Employee ID Card in case of Corporate
ACCESS is a single window facility for processing Cashless Insurance
requests. * Outside Hospital Reports if any
All patients referred by companies should first go to the ACCESS Contact Number : 0416 - 2283604/ 6193
Counter (603) adjacent to New Silver Gate with the company Email : [email protected]
referral letter to get their paper processed.
ALPHA CLINIC
(1) Any private patient who wants to be seen quickly can
New Company referred patients can book advance appointment approach for this facility.
by sending email to [email protected] with the company
referral letter, investigation reports and the below mentioned (2) You can request your consultant that you be seen in
details: ALPHA Clinic.Call the ALPHA Clinic reception and request
-- Patient Name for an appointment to be seen by a particular consultant.
-- Age, DOB (Ph.No. 0416- 2282299).
-- Sex
(3) You may request for a particular consultant to see you.
-- Marital Status However, if he/ she is busy, he/ she has a right to decline.
-- Required Appointment Date & Department The Patient Service Manager can help you find a suitable
-- Mobile Number doctor for consultation in his/ her absence.
Expensive Food is not necessarily the most nutritious 39 Today's prevention is tommorrow's health 40
(4) If your consultant is happy to see you in ALPHA Clini EMERGENCIES
on a non OP day, you can be seen in ALPHA Clinic by
paying the difference in consultation fees. (A) Accident & Emergency Medicine
The Accident & Emergency Department is open 24
(5) Consultation fee for first visit is Rs.1,605/- (including hours for acutely ill patients who arrive at CMC after regular
free second visit within a week and medical report). clinic hours needing immediate care. The triage nurse will
assess the patient and issue permission slip for registration.
ALL PATIENTS MUST REGISTER AT THE CASUALTY
(6) Consultation fee for a repeat visit within 3 months is
Rs.345/- per visit. COUNTER PAYING Rs.290/-.
Counters are available to pay for emergency
(7) Consultation fee for a repeat visit after 3 months is investigations and drugs at the Emergency Department.
Rs.1,340/-.
(B) Paediatric Casualty
The Paediatric Casualty department in the ISSCC is
(8) We encourage use of Patient Identification card/ credit open 24 hours and treats children who are brought after
/ debit cards as ALPHA Clinic is run on a cashless format. regular clinic hours and requiring immediate care. THEY
(9) You can do a Master Health check up in ALPHA SHOULD REGISTER AT THE CASUALTY COUNTER OR
Clinic.The charges for such a check up is available with the COUNTER NO.15 in ISSCC Building paying Rs.290/- after
Patient Service Manager in ALPHA Clinic. getting permission slip from Paediatric Casualty.
(10) Advance booking is not allowed in ALPHA Clinic. Counter No.15 in ISSCC is open for registration upto 12.00
Appointments are done one day in advance. midnight. Thereafter registration can be made at the counter
No.3 next to the Accident & Emergency Department.
(11) Same day booking can be done through the Patient
Service Manager if a consulting slot and the consultant is
available. (C) CHEST PAIN UNIT
(12) If the consultant does not see you, your cash will be Patients with chest pain should go directly to this Unit,
refunded as per CMC policy. situated at the entrance of the main campus.
ESTIMATION OF COST
(13) Your appointment slot will be open for 3 hours pending
payment. If payment has not been made within 3 hours, If you would like to know the approximate cost of your
the appointment slot will be cancelled treatment write directly to the Head of the concerned
automatically.
department or unit. It is advisable to estimate your total
(14) For problem / query you can contact the Patient Service cost before coming here. The expenses will possibly include
Manager in ALPHA Clinic, Ph: 0416 -2282299. charges for such items as registration, revisits, tests,
Alcoholism kills you and your family Today's prevention is tommorrow's health 44
43
a consultant or his/ her approved assistant. Your name
will be called out when your turn comes and you will
be seen by the doctor. Report to MRO according to your ONLINE PAYMENTS FOR INVESTIGATIONS/TESTS
reporting time.
Patients can make payments by online for test/
When you meet with your doctor feel free to discuss investigations prescribed by the doctor by visiting our website
all your health problems with him/her, giving all relevant and using the following instructions.
information about your sickness and follow the advice given.
www.cmch-vellore.edu and click Patient and Other Online
If the doctor decides to have some clinical tests done, Services then click Online Payments and login http://
such as examination of blood, urine, stool etc., you will be www.cmch-vellore.edu/Content.aspx?Pid=P160804010
issued the required forms. The steps to be followed are Click on the test whcih the doctor has ordered and proceed
described below under the heading “Tests and to pay . Patients can also can use CMC Mobile App for
Investigations”. payments. You can use your Hospital Number Card which
has sufficient balance (Or Credit Card/Debit card/ net
If the doctor decides to put you on treatment, you banking) to make payment and take a printout of the receipt
will be given prescription slips for purchase of sent to your registered email id.
medicine/injections and/ or treatment procedures.
Steps to be followed are given below. Company patients
If the doctor decides to admit you as an inpatient, Credit patients can make payments for investigations at
he/she will give you an admission order. The steps to be ACCESS (603) (Adjacent to the new Silver Gate). When
followed then are given below. ACCESS is closed payment can be made at the counters
on the ground floor of the ISSCC building.
If the doctor decides on any other course of action,
he/she will explain the details to you. BLOOD (Location : G-20)
Counter No.G20 which is located in the Ground floor
PAYMENT FOR TESTS & INVESTIGATIONS
of OPD is open from 6.00 a.m. to 6.00 p.m. on Monday
After obtaining the lab requisition master slip from the doctor, to Friday and on Saturdays from 7.00 a.m. to 4.00 p.m.
proceed for the payment and then for the
appropriate tests/ investigations. URINE / STOOL / SPUTUM (Location G-21)
Investigation payments can be made at all payment Counter No.G21 is open from 6.00 a.m. to 6.00 p.m. from
counters (except pharmacy counters) in the ground floor of Monday to Friday. On Saturdays from 6.00 a.m to 4.00 p.m.
the OPD building and ISSCC from 6.30 am to 8.30 pm. You Kindly read and follow the specific instruction before giving
can pay for the next days investigations in the evening itself. urine and sputum samples.
In the OPD block, each floor has a payment counter.
Premature and low-weight babies need immediate medical care 45 A "Tonic" is not the answer for malnutrition 46
Nuclear Medicine :
24 HOUR URINE and other routine Biochemistry samples
(Location : G-21A) PET-CT Scan (Location : Adjacent to PCF, OP Block)
Collect bottles from No.G21A in the ground floor of - After payment proceed to Nuclear Medicine Department
the O.P. building. After collecting the specimen return it to on the first floor, opp. B ward, in the main building and
the same place. report to PCF where the test is to be done.
Timings : 8.00 a.m. - 4.00 p.m. Pulmonary Function : (Location : ISSCC Seventh floor
Saturday : 8.00 a.m. - 12.00 noon lift no.2)
a. Pulmonary Function Studies
X-RAYS (Location : G-11)
(Spirometry, Lung volumes, Diffusing capacity,
After payment, X-rays are taken in the same OPD Bronchoprovocation, Allergen skin testing, sputum
ground floor (G-11). induction, Rhinomanometry, 6. min walk test.)
CT SCAN, MRI (Location:Radiology Dept, Main Building) b. Special procedures:- Fibreoptic Bronchoscopy,
Pleural Biopsy, Polysomnography and other studies.
After payment get appointment at G-11A in the OPD building
- Make payment at payment counter
and report at instructed time.
- Fix appointment at Pulmonary Function Lab
ECG (Location: G-51) - Report to the area where the test is to be done
- After payment you will get an appointment for the (as per instruction provided).
procedure to be done. Report as instructed on time.
For Treadmill & Holter contact 623 and For conducting certain tests like cardiac catheterization
Echocardiograms contact the Cardiology Office on the angiocardiography, bronchoscopy, arthogram etc., and for
ground floor of the Main building. collecting samples for certain biopsy tests, the patient has
to be admitted. The concerned doctor will give admission
E.E.G., E.M.G. slips in such cases.
(Location : New lab near N2 ward main building) :
MEDICINES AND INJECTIONS
- After payment you will get an appointment for the
procedure to be done. Report as per appointment.
If the doctor thinks that you need certain medicines,
Gastroenterology tests he will give you signed prescription forms. Take them to
(location : Second floor of OT building) the Pharmacy payment counters for pricing and payment.
After payment, proceed to Endoscopy room on the second Patients can also pay through CMC Mobile App, and through
floor of the Occupational Therapy Department to fix up an their login in the CMC Website. These counters function from
appointment for the prescribed tests. 8.00 am to 7.30 pm. The OPD Pharmacy dispensing counter
will issue medicines only for the out patients. Prescriptions
of inpatients will not be processed at this counter.
IMMUNIZATION FOR CHILDREN (Location : ISSCC The charge for the day-care facility is Rs.5,300/- for
No.450) A Block and Rs.2,140/- for MTS-2. These charges and
Children may be taken to the Immunization and Well the fee for the investigation/ procedure should be
Baby Clinic in the ISSCC straight away for immunization. paid and reservation made before 3.00 p.m. the previous day.
The medical chart of the patient will be sent to the ward
After weight and temperature recording, the doctor automatically.
will examine the child and give a prescription for immunizing
your child. There is no need for OP registration for this. BIRTH CERTIFICATE
(Location : M.S Office 2 and M.S.Office 3 main building)
MINOR SURGERY DRESSINGS (location : OP building
G-43) For Insurance contact the Medical Superintendent’s
If you require minor surgical procedure or dressings, Office (No.2).
you will be given a prescription for the same, specifying
the charges for the treatment. Pay the amount at the To obtain birth certificate, death certificate, recent
payment counter after which proceed to the O.P.Surgery corrections contact the Medical Superintendent’s Office
dressing room (G-43) in the ground floor of the OP building. (No.3) in the Main building ground floor. A form has to
. be filled in and a fee of Rs.130/- for Birth Certificate has
OTHER TREATMENT to be paid at the payment counter in the Main building.
The birth certificate can be collected in person or by post
For all other treatment you will be given referral slips which by paying Rs.200/-.
should be taken to the concerned doctors/ units. You will
be registered and given instructions to follow.
Alcoholism kills you and your family 49 Most diarrhoeas do not need antibiotics 50
MEDICAL REPORTS Inpatients Advance scheme:
The Inpatient advance scheme is an online facility for patients
• To get a medical report, please request the doctor at to pay for the advance online.Patients wanting to pay advance
the time of your final visit to the OPD for online payment online can inform their doctor to prescribe their advance online,
or he will give you a voucher for manual payment and after which the patient can login to their account using their
make necessary arrangements for the medical report or hospital number and password as follows
guide you to the person who may be responsible to arrange
this.
www.cmch-vellore.edu -> A Patient? -> Other Online services -
> Online payments -> Login - > Payments -> Lab order ->
• After making the necessary payment, the receipt may
be submitted to the secretary in the concerned Select the advance amount prescribed by the doctor ->
department along with a self-addressed stamped Proceed to pay online
envelope.
GENERAL WARD ADMISSIONS
• The medical report will be posted to you later. If the
report is ready before you leave you may be able to take i) After making the necessary payment you will have to take
it with you. the admission slip to the ward and show it to the wardsister
who will confirm your admission.
• Please write your hospital number and department when
you correspond, in case you have not received your PRIVATE WARD ADMISSIONS
medical report. i) The private wards are A Block, 'O' block.
IN-PATIENT SERVICES ii) Take your admission slip to the CBMO, No.619 on the
ADMISSIONS ground floor of the main building where your admission will
All admissions are made only on the advice of the doctors. be confirmed after payment.
If the doctor feels you require admission he/she will give you iii) At this office you will be allotted your bed as and when
an admission slip which indicates the amount you will have your turn comes. This is because there is a demand for
to pay in advance. private rooms and a waiting period of a few days or even
weeks may become necessary. You are expected to keep
The admission procedure varies slightly depending upon checking with this office periodically.
whether the patient seeks admission in general ward or private
ward. iv) When your turn comes, your admission order slip will be
All clinical departments have wards attached to them. endorsed. You should take this slip to the concerned ward
All these wards have few semi-private rooms. At the time of where the necessary files will be prepared and you will be
admitted.
admission patient must indicate their preference for general,
private or semi-private room.
A yearly check up could save your life 51 Eat right and live long 52
MATERNITY PATIENT ADMISSIONS
after your convenience and comfort as a patient. You are
i) Maternity patients in labour can go straight to the
free to contact your ward sister and seek her advice/
labour room in the ISSCC.
assistance in all matters concerning your inpatient needs.
ii) They need not wait to complete admission formalities.
DHOBIES AND BARBERS
AT THE TIME OF ADMISSION PATIENTS MUST KEEP IN Authorised dhobies and barbers can be engaged for
MIND THAT : their services on payment. The ward sister will provide you
information on this.
1. All admissions are made only on the advice of the
doctors and not at the request of patients. ATTENDANTS
Alcoholism kills you and your family 53 A "Tonic" is not the answer for malnutrition 54
SUPPORT SERVICES FOR INPATIENTS CHAPLAINCY LIBRARY
DIET
CMC has a Department of Dietetics which serves The Chaplaincy Department runs a library which is
vegetarian, non-vegetarian,western and modified diet functioning in the Heritage Center located near the main
appropriate for health condition of patients at the entrance to the hospital. A wide range of reading materials,
bedside of patients at meal times. Food for the attendant religious books and magazines are available for reading. This
of the patient also can be had from the dietary.
library is open from 8:00 am to 4.00 pm.
Nutritious food is prepared and served under strict
standards of hygiene using modern equipment and fully PROCURING MEDICINE FOR PATIENTS
competent staff. General Ward Patients :
It is not advisable to give the patient food purchased 1) The medicines your doctor prescribes will be written on
from outside since the method of preparation and the a prescription which will be given to you.
environment in which it is prepared, may not be clean and
hygienic. 2) You should take the prescription to the appropriate
pharmacy counter (location and timings of the pharmacy
However, cooking in the wards is strictly prohibited. counters are listed on pages 87-90 for payment.)
6. Patients who need RC in their employer's official 13. Patients are requested to keep original receipts and
forms, after RC is issued in our forms have to pay Discharge bill safely for their future reference if
an additional sum of Rs.220/- for the same. needed by their office.
7. Ensure that you receive a receipt for registration with 14. You are advised to keep photo copies of all the
registration number. If you would like to contact us documents submitted to us.
regarding RC at a later date, please quote the
Most diarrhoeas do not need antibiotics 61 East or West, 'Immunization' is the best 62
15. Please provide accurate and full address in capital Direct Insurance Companies
letters. We send reimbursement certificate by 18. Bajaj Allianz General Insurance Co. Ltd.
registered post. 19. Star Health Insurance and Allied Insurance Co. Ltd.
20. Cholamandalam MS General Insurance Co.Ltd
16. RC can be collected by Hand also on production 21. Vanbreda International Insurance company.
of registration acknowledgement slip only. But if no 22. Future Generali India Insurance Co.Ltd.
one receives it, it shall be sent by registered post. 23. IFFCO TOKIO General Insurance Co.Ltd.
24. ICICI Lombard General Insurance.
17. Insurance patients who have not availed cashless 25. Religare Health Insurance Co.Ltd.
facility and wants to claim in Insurance are asked to 26. HDFC ERGO General Insurance Co.Ltd.
contact M.S Office (Room No. 2) with claim form. 27. Reliance General Insurance Co.Ltd.
28. Aditya Birla Health Insurance Co.Ltd.
Reimbursement Section : 29. HDFC Ergo Health Insurance
Phone No. 0416 - 2286124.
Email I.D: [email protected] In case you are in possession of a Health Insurance card
issued by any of the above TPAs/ Insurance, please
III. HEALTH INSURANCE contact 603 ACCESS (8.00 a.m to 8.00 p.m - Monday
to Saturday)/ CARE (8.00 p.m to 8.00 a.m - Monday to
The following TPAs / Insurance companies are having
Friday and on Saturday from 8.00 pm to Monday 8.00
tie-up with CMC.
a.m), for further details. However, if you posses the card
1. Vidal Healthcare TPA Pvt. Ltd.,
of any other TPA which are not listed above, you may
2. United Healthcare India (Pvt) Ltd.,
check with the ACCESS / CARE at the timings mentioned
3. Paramount Health Services (TPA) Pvt. Ltd.,
above, since, we are in the process of signing
4. Family Health Plan Limited
agreements with many more TPAs.
5. Medi Assist India Pvt. Ltd.
6. Heritage Health Services TPA Pvt. Ltd.
If you are an Insurance patient please note the
7. Good Health Plan Limited.
following :
8. Park Mediclaim Consultants Pvt. Ltd.
9. MD India Health Care Services Pvt. Ltd. i) TPAs or Health Insurance companies do not pay for
10. Vipul Med Corp Pvt. Ltd. inadmissible items and hence you have to pay by
11 Med Save Health Care TPA Ltd. cash, Debit/ credit card.
12. MD India Health Care (T.N Govt Employees Health
Insurance). ii) Insurance allow only In-patient (hospitalization)
13. Genins India TPA Ltd (only for Kolkata Police) treatment and do not pay for investigations done and
14. MD India Health Care (TN. Govt. Pensioner) medicines bought as an out-patient.
15. Raksha TPA. Pvt. Ltd.
16. Health Insurance TPA of India Limited. iii) We advice you to contact ACCESS (Room No.603)
17. Health India Insurance TPA Services. before admission or on the day of admission. The
staff at ACCESS will get the Pre Authorisation form
Today's Prevention is Tommorrow's Health 63 Protect your child from fatal diseases : Immunize him/her 64
(PAF) filled by the treating doctor. This will be emailed
by ACCESS to the TPA which shall in turn give or
deny authorization for hospitalization for you. If we If the patient is a child, birth certificate or school TC is
receive the authorization, you can have the mandatory.
treatment on credit upto the approval amount. Over If the patient comes to CMC on emergency basis, they
and above the final approval you need to pay the have to show the TNCMCHIS card to the treating doctor
balance amount. But if the claim is denied, you need for cashless treatment.
to pay in full for the treatment. Till the initial
If the treatment is covered under the package, they get
approval is received from the Insurance company,
an emergency number and start the treatment. On the
you will be treated as a cash paying patient.
next day patient has to go to G 14 to get the pre- auth
iv) Kindly ensure that you sign on the final consolidated approved.
bill before you leave CMC Hospital, Vellore.
For elective cases, after getting admitted, patient should
approach G 14 to get the pre-auth approval.
v) Please ensure that the actual date of your
admission, date of admission in the pre-authorisation
CARE Section - TNCMCHIS
request given by CMC doctor and the date of
Phone No. 0416 -2283174.
admission in the pre-authorisation from your TPA are
Email ID: [email protected]
same.
vi) If you need any other clarification, please feel free DISCHARGE PROCEDURE
to walk into ACCESS (Room No.603) which is open
A discharge summary contains all relevant details of tests,
from 8.00 am to 8.00 pm.
treatment and doctor’s advice. You may collect it from the
vii) In case, if the approval is delayed you can make department office before leaving the ward. If you return to
payments and claim reimbursement from the TPA/ C.M.C. for a follow-up examination or treatment, it will be
Insurance Company, except for T.N.Govt. Staff/ T.N. helpful to bring this document with you. This discharge
Govt. Pensioners. summary is given to you free of charge. You can also
arrange for it to be sent by post to you.
CARE Section - Insurance :
Phone No. : 0416 - 2282593 / 3174 OTHER CERTIFICATES
Email I.D : [email protected]
For Medical fitness certificate, emergency certificate and
leave certificate contact your doctor before leaving the ward.
IV. Tamil Nadu Chief Minister's Comprehensive
For travel concession forms contact concerned Department
Health Insurance Scheme.
Secretary. For birth and death certificates contact the
Patients who are having Tamil Nadu Chief Minister's Medical Superintendent’s Office. (Room No.3) in the main
Comprehensive Health Insurance Scheme (TNCMCHIS) card building, ground floor.
should approach G 14 in OPD building for availing cashless
treatment along with Ration card and Aadhar card if
treatment is covered under TNCMCHIS.
Most diarrhoeas do not need antibiotics 65 AIDS is not transmitted by casual contacts like shaking hands 66
GENERAL INFORMATION
WHAT TO BRING / NOT TO BRING 9. Patients should not bring money (large amounts) in
the form of a draft as they will find it difficult to get
Your length of stay at CMC would be considerably
an introducer.
shortened if you remember to bring with you the following:
1. All relevant reports, X-rays, Biopsy Slides, blocks, and 10. Children below the age of 12 are not allowed to
prescriptions for drugs, which you might have visit patients in the wards.
obtained from other doctors.
TRANSPORT AND AMBULANCE FACILITIES
2. Patients requiring surgery and/or blood transfusions
are advised to bring relatives or friends as blood 1. With prior payment : Arrangements for an
donors. ambulance to meet critically ill or non-ambulant patients
at Katpadi railway station can be made by writing to
the Medical Superintendent, C.M.C./PRO before your
3. Patients requiring in-patient care should bring along visit, by paying in advance.
one lady attendant to stay in the ward during the
night. Male attendants or relatives are not allowed to 2. While at CMC : You can make use of this facility
stay with the patient in the ward after visiting hours. by making the necessary payments. Kindly contact our
Reception staff at the Main Reception / Transport Office.
4. For a longer stay you may find it convenient to bring
WHEEL CHAIRS / STRETCHERS
items such as flask, a tiffin carrier, plates, tumblers,
Wheel chairs / Stretchers are available near the
knife, spoons, etc.
ISSCC Building.
5. Patients are advised to bring a lock and key to keep The Main Reception provides Wheel chairs for A.K Lab
their personal belongings safe in the cupboard, patients only.
cabinet or drawer provided. FOOD
6. During the months of (November to February), you The Good Samaritan Cafeteria attached to the
may require light warm clothes. CMC Annexe serves south Indian and Western food.
Room service is also offered to the guests in the CMC
7. Sheets, blankets, pillow-covers and towels are Annexe. Coffee, tea, snack tokens are available in
provided for inpatients. advance to avoid rush at peak hours. The service hours
are :
8. Bring only essential personal items of clothing and
toilet articles. It is not advisable to bring jewellery Breakfast : 6.45 to 8.45 a.m.
or other expensive articles. For inpatients requiring Breakfast (Sunday) : 6.45 to 9.30 a.m.
surgical procedures, it is the responsibility of the Refreshments : 9.00 to 11.30 a.m.
relatives/ attendants to take possession of all Lunch : 12.00 to 1.30 p.m.
valuable personal belongings. CMC will not take any Tea : 3.00 to 5.30 p.m.
responsibility for the loss of personal belongings Dinner : 7.00 to 8.30 p.m.
of patients.. Dinner (Sunday) : 7.00 to 8.15 p.m.
East or West, 'Immunization' is the best 67 Eat right and live long 68
HOSPITAL HOLIDAYS ASSISTANCE PROVIDED BY THE PUBLIC
Weekly Holidays - Saturday afternoon RELATIONS DEPARTMENT
- Sunday full day This department, centrally located at the
New Year - January 1 main entrance of CMC, provides general information,
Republic Day - January 26 publications about the Institution, guidance, assistance
Good Friday - as per calendar and subsidized accommodation for very poor patients.
Independence Day - August 15 During your stay at CMC there may be instances when
you face various problems for which you require
Christmas - December 25
assistance. In all such situations you are requested
WORKING HOURS to feel free to meet the Public Relations Officer who
Offices: 8.00 a.m. to 4.30 p.m. will help you.
A WORD OF CAUTION
Main Reception
There are a few people totally unconnected with CMC
posing as guides, doctors and volunteers. Please do not This is situated at the entrance and provides
be misled by these touts and brokers who may assistance 24 hours. The staff at the reception will help
approach you with a promise of getting appointments, you locate inpatients, and guide you to various
blood, bed, special care by doctors. etc., in exchange departments. The Official Guide to CMC is available
for money. here.
Please note :
1. For any requirement of blood the officer in charge at Information about CMC Main Campus
the Blood Bank should be contacted.
Patients / relatives / visitors wanting to know
2. All cash is to be remitted only at the cash counters more about the Institution, its objectives, values, what
and not to any individual. it stands for, programmes, departments, historical back-
ground and publications are welcome to meet the P.R.O.
3. Doctors will attend on you only in the outpatient clinic
For individuals and small groups who are genuinely
and departmental offices and in the wards
interested in CMC and its work, arrangements can be
4. All staff have identity badges. Please ask to see them made for them to have a tour of the campus, with prior
if you have a doubt. appointments.
5. Tipping staff in cash or kind is strictly prohibited.
6. C.M.C. does not have any branch / liason office Friends of CMC Vellore
in any part of India and does not work through Friends of CMC Vellore is a network of benevolent
the assistance of any agent. people, interested in the work of CMC. Visitors, patients
If you face any sort of problem and need any and relatives are welcome to join the FOV organization.
clarification or assistance, please contact the staff Membership is free. Just fill in the form on the last page
of the Public Relations Office who are happy to do of this book and give to the Development Office or any
all they can to help you.
AIDS is not transmitted by casual contacts like shaking hands 70
Alcoholism kills you and your family 69
of the Reception Counters. We will put you on our mailing with attached bath. Hot water is supplied on request.
list and send you our newsletter, featuring new develop- There is heavy demand for this facility in order to be
ments and opportunities for sharing in our charitable sure of your accommodation, write, preferably 6 weeks
projects. The Friends group is a source of encouragement in advance to the Manager, CMC. Annexe, C.M.C.(Town
and support. The FOV membership does not entail any campus),Vellore - 632 004, stating when (specify date)
special privileges or concessions for patients or relatives. it is required. If accommodation is available intimation
But by becoming a friend, we hope, you will support and will be sent to you through a confirmation card. There
promote our work among the poor and the marginalized.
is a common kitchen situated on the first floor of the
Donations Annexe. No stoves are allowed in the room.
Phone : 0416 - 2253946 / 2255736.
Those who are committed to the cause of
the Institution and would like to support it by making a For very poor patients subsidized accommodation is
donation in cash or kind are requested to enquire for provided by CMC in the Chatram situated just outside
details from the department. For further information on the eastern wall of the town campus. For further
this see page 85. information contact the Public Relations Department.
(9) Have the appropriate family member eligible to all the The Sub Post Office, situated in the main campus
above rights, in case the patient is unable to meaningfully provides regular postal services and handles all transactions.
participate in his / her care. It has the following facilities :
On Full On
(10) To seek an additional opinion regarding clinical care.
Working days Saturdays
Responsibilities of Patients:
1. References and
(1) Provide accurate and complete information about their enquiries & Postage
health condition. Stamps sold 10 am to 6 pm 10 am to 6 pm
(2) Follow the treatment plan recommended by the
treating Doctor. 2. Registration, Parcels,
Speed Post and
(3) Accept responsibility for their actions if they refuse International post 10 am to 4.30 pm 10 am to 3 pm
treatment.
3. Savings Bank and 10 am to 3 pm 10 am to 1 pm
(4) Preserve and produce all the records of their illness. Certificates
(5) Accept responsibility for the safekeeping of their
valuables and possessions. 4. Money Order,
Insurance, Indian
(6) Abide by the rules and regulations of the hospital Postal order, TN EB &
including the “No-tobacco Campus Policy”. TN BSNL 10 am to 3 pm 10 am to 1 pm
(7) Be considerate of the rights of other patients and Value Payable parcel booking service is available in delivery
CMC personnel by assisting with the control of noise, post offices only i.e. at Vellore Fort Post Office.
cleanliness and number of visitors.
Incoming Letters
(8) Respect the property of others and that of CMC.
All forms of communication addressed to patients are
(9) Provide honest information concerning their ability to pay passed on promptly.
for services and pay bills in time if they have agreed to
do so. a) For in-patients: Letters received by ordinary post are
delivered at the bedside by the ward staff.Registered
(10) Provide useful feedback about services and policies. letters, money orders are delivered by the
(11) Treat all healthcare workers with respect. postman by the bedside.
(12) Abide by all applicable National, State and Local laws. b) For all others: Those names that are not in the current
Eat right and live long 73 Expensive Food is not necessarily the most nutritious 74
inpatient list and letters will be sent to the
Medical Records Department, where every effort will be DID (Direct Inward Dialing) facility
made to trace the addresses. If this is not possible, the
article will be redirected to the known address, or returned Through this facility the Main Hospital, College
to the sender or to the Post Office. However, on many Campus and the Schell Hospital can be directly
occasions it becomes extremely difficult or even accessed by dialing 228 followed by the extension
impossible to identify the persons, due to inadequate name number Those who do not know the extension
and address. Therefore, in your own interest please give number can dial 2282400 /2282500 / 9498762500 /
your correct and detailed address to all those who may 9498762400 for operator assistance. The caller will
wish to contact you. not be charged, if the extension happens to be busy
or the call is unanswered. Some of the important
i) If you are admitted as an in-patient, please give your name extensions are given below:
as entered in the CMC records, your registration
Accident & Emergency Medicine Services - 3111
number, ward identification, and bed number.
Annexe (Hospital) - 2007
ii) If you are staying in the CMC Annexe, the words “CMC
Annexe” and your room number should be given in the Blood Bank - 2538/ 2566
address. Main Reception - 2040 / 2629
iii) If you are an out-patient, please give your local OPD Reception - 2865
residential address and receive your communications ISSCC - 3220
there. However, if you wish, you can arrange to receive
your communication, care of the Public Relations Office. ACCESS - 3604
The address is “C/o Public Relations Officer, C.M.C. (town
Chaplaincy - 2016
campus), Vellore-632 004”, Tamilnadu. Letters received
at this address will be retained in the Public Relations Ophthalmology Department - 1201
Office and it will be your responsibility to collect your
Medical Records - 2558
communications from this office.
Mental Health Centre - 4485
TELEPHONES Public Relations Office - 2014 / 3542
1) Incoming telephone calls for in-patients are connected to Rehabilitation - 5231
the phone nearest to the patient’s bed.
Transport Department - 2022 / 3573
2) To contact any particular extension number you may dial Well Baby Clinic - 3214
the same prefixing 228 or 949876 to it.
Breast feeding is best for your baby 75 Protect your child from fatal diseases : Immunize him / her 76
BANKING SERVICES
Branches of various nationalised banks are located on Ida MONEY TRANSFER (WITHIN INDIA)
Scudder Road opposite to the main campus. They are the Patients can transfer money to CMC through the following
Central Bank of India, State Bank of India (Vellore Town Branch) banks:
Code 1618 and the State Bank of Travancore. A branch of the 1. State Bank of India
Central Bank of India operates in the main campus. When you 2. ICICI Bank
are in CMC you may require additional money which you would 3. HDFC Bank
like to bring from your home town. Take an uncrossed
4. Federal Bank
Demand Draft in favour of your attendant Payable at SBI,
5. Axis Bank
Vellore Town or Central Bank of India, Vellore. If the amount
exceeds Rs.20,000, your D/D will automatically become 6. Indian Bank
account payee. If you require an introduction to open an
account for encashing the Demand Draft, kindly contact the BANK PARTICULARS FOR TRANSFER OF MONEY :
Public Relations Officer. ATM facility is available for SBI and
I. STATE BANK OF INDIA
CBI inside the campus.
ACCOUNT NAME : CHRISTIAN MEDICAL COLLEGE
VELLORE ASSOCIATION
FOREIGN CURRENCY (Remittance from abroad)
1. ACCOUNT NAME : CHRISTIAN MEDICAL COLLEGE ACCOUNT NUMBER : 36889551846
VELLORE ASSOCIATION
TYPE OF ACCOUNTS : CURRENT ACCOUNT
2. CURRENT ACCOUNT NUMBER: 32347266812
BANK BRANCH NAME & : STATE BANK OF INDIA
3. TYPE OF ACCOUNTS : CURRENT ACCOUNT ADDRESS VELLORE TOWN BRANCH
BRANCH CODE : 1618
4. SWIFT NUMBER : SBININBB473 IDA SCUDDER ROAD, VELLORE-632 004.
TAMIL NADU, INDIA.
5. BANK BRANCH NAME : STATE BANK OF INDIA
& ADDRESS VELLORE TOWN BRANCH SBI TELEPHONE NO.0416-2220770 / 2221538
BRANCH CODE : 1618 IFSC/ RTGS/ NEFT CODE : SBIN0001618
IDA SCUDDER ROAD,
VELLORE-632 004.
TAMIL NADU, INDIA Note :
Note : For foreign money transfer takes minimum 3 1 . Please mention the patient's name and hospital No.
consecutive full Bank working days to reach to our bank while tansferring money.
account. 2. Please send email to [email protected] /
[email protected]
Blood donation is not dangerous to your health 77 Most diarrhoeas do not need antibiotics 78
2. ICICI BANK 4. FEDERAL BANK
ACCOUNT NAME : CHRISTIAN MEDICAL COLLEGE
VELLORE ASSOCIATION ACCOUNT NAME : CHRISTIAN MEDICAL COLLEGE
VELLORE ASSOCIATION
ACCOUNT NUMBER : 614305001403
ACCOUNT NUMBER : 11920100034111
TYPE OF ACCOUNTS : CURRENT ACCOUNT
TYPE OF ACCOUNTS : SAVINGS ACCOUNT
BANK BRANCH NAME & : ICICI BANK LTD
BANK BRANCH NAME & : FEDERAL BANK LTD
ADDRESS VELLORE BRANCH
ADDRESS VELLORE BRANCH
NO.19A, OFFICER'S LINE,
NO.22, MMT COMPLEX
VELLORE-632 001.
OFFICER'S LINE
TAMIL NADU VELLORE-632 001.
IFSC/ RTGS/ NEFT CODE : ICIC0006143 TAMIL NADU
Note :
1 . Please mention the patient's name and hospital No. IFSC/ RTGS/ NEFT CODE : FDRL0001192
while tansferring money.
2. Please send email to [email protected] / Note :
[email protected] 1 . Please mention the patient's name and hospital No. while
tansferring money.
3. HDFC BANK 2. Please send email to [email protected] /
ACCOUNT NAME : CHRISTIAN MEDICAL COLLEGE [email protected]
VELLORE ASSOCIATION
ACCOUNT NUMBER : 06941000001989 5. AXIS BANK
East or West, 'Immunization' is the best 79 Decrease the risk of contacting AIDS : Avoid Promiscuity 80
Note : RAILWAY TICKET BOOKINGS
1 . Please mention the patient's name and hospital No. You can book train tickets at the Passenger Reservation
while tansferring money. System Counter in the West Block, (Old Prince Manor
2. Please send email to [email protected] / Complex next to CMC out gate.
[email protected]
Timings : 8.00 a.m to 2.00 p.m
6. INDIAN BANK
THE CHAPLAINCY
ACCOUNT NAME : CHRISTIAN MEDICAL COLLEGE
Spiritual and pastoral care are offered to all patients
VELLORE ASSOCIATION
and their families by Chaplaincy. It is located on the ground
ACCOUNT NUMBER : 503590065 floor of the main hospital building near the Chapel. CMC
believes that at the heart of all its health care, spiritual health
TYPE OF ACCOUNTS : SAVINGS ACCOUNT
forms a unity with physical and mental health. Therefore,
BANK BRANCH NAME & : INDIAN BANK ministering to the spiritual needs of patients and their
ADDRESS VELLORE MAIN relatives is seen as an integral part of the healing process.
VELLORE-632 004.
TAMIL NADU Chaplaincy encourages all staff to demonstrate through their
work that faith is a necessary component of healing. The
chaplains bear a special responsibility for this aspect of
IFSC/ RTGS/ NEFT CODE : IDIB000V016
health care. The chaplains try to visit every patient and
Note : offer help, prayer, counselling, etc., according to the need,
1 . Please mention the patient's name and hospital No. while irrespective of the language and religion. A chaplain can
tansferring money. be called to service at any time either by notifying the ward
2. Please send email to [email protected] / sister or contacting the Chaplaincy by phone on
[email protected] 0416-2282016. Upon the request of the patient the Holy
Communion will be administered at the patient’s bedside.
Timings :
The Chapel which is located in the centre of the
On Weekdays 10.00 am to 01.30 pm building - immediately inside the front door, is kept open
02.00 pm to 03.30 pm round the clock inviting patients and visitors of all faiths to
pray and worship at any time and to attend services that
1st & 3rd Saturdays 10.00 am to 01.30 pm are being held daily at the following timings:
02.00 am to 03.30 pm
Monday - Saturday : 7:00 am - Morning devotion
3rd & 4th Saturdays - Holiday First day of every month : 6:45 am - Holy Communion Service
Protect your child from fatal diseases : Immunize him/her 81 Today's Prevention is Tommorrow's Health 82
Sunday Worship After Life Services
Time Language Place Holy Communion CMC's mission constitutes patient care, education and
research. We aim at compassionate care right from the time
7.15 am Tamil Main Chapel 2nd Sunday a patient arrives at the doorstep of our hospital till the patient
8.00 am Oriya ISSCC 4th Sunday and the family leave us. If a patient dies it is our responsibility
Chapel to reach out to the bereaved family and help them. The staff
8:30 am Telugu Main Chapel 3rd Sunday of the Public Relations Department will help the bereaved
family members in all possible ways to cope with their loss and
9:00 am Nepali ISSCC 4th Sunday
co-ordinate the after life services. They will assist in obtaining
Chapel all required documents, in cremation, arranging for burial if
9:30 am Malayalam Main Chapel 2nd Sunday needed or make arrangements for transporting the body home.
This service will be made available round the clock and
10.30 am Bengali we request the family to inform the main reception in
11.00 am Khasi ISSCC 1st Sunday the event of death.
'
Chapel BURIAL AND CREMATION
11:30 am Hindi Main Chapel 4th Sunday CHRISTIAN BURIAL
2:00 pm Naga " 4th Sunday The deceased family who wishes to have the burial of
3:00 pm Mizo " 4th Sunday their loved ones, at the government cemetry may contact the
Chaplaincy Department for necessary arrangements. Poor
6:30 pm English " 1st Sunday christian patients who are unable to pay for the burial can be
6.00 pm English Scudder Auditorium 1st Sunday buried at the “free” burial ground meant for Christians.
6.00 pm English Friendship Chapel -
KPTR Campus 1st Sunday FOR HINDU CREMATION FOR MUSLIM BURIAL
Care Taker The Priest
4.30 pm Telugu, English Chittoor Campus Cremation Ground Mosque, Gandhi Road
5.00 pm Fellowship in Hindi (Monday) (Near old Palar Bridge) Vellore 632 004.
Vellore
6.00 pm Fellowship in English (Tuesday)
6.00 pm Fellowship in Telugu (Wednesday) PROCEDURE FOR BODY TO BE TAKEN BY ROAD / BY
4.30 pm Anointing Service (Thursday) TRAIN / BY PLANE
6.00 pm Fellowship in Tamil (Thursday) (1) Bills for hospitalisation should be settled.
6.00 pm Fellowship in Bengali (Friday) (2)To obtain death, embalming, police clearance and
undertaker's sealing certificates which are required,
Roman Catholic worship is held from Monday to Sunday contact the ALS staff at the Main Reception.
at 6.00 a.m on the second floor of the ASHA Building. (3) The ALS staff will help with transport arrangements for the
On Sundays at 4.30 p.m worship is in Malayalam. family to take the body home.
Protect your child from fatal diseases : Immunize him/her 83 Leprosy is curable 84
DONATIONS Nursing Service Special Fund used for amenities for
nurses, in service training and conferences, books etc.
Some of the patients who are grateful for the care and healing
received at CMC Vellore make donations to support the work Scholarships for students in CMC's Allied Health, Nursing
of the College and Hospital. Donations of all sizes are and Medical Training Programme.
welcome. Make your cheque or demand draft payable to CMC
Vellore Association. All donations to CMC are eligible for A fund that is administered by the Child Health Department
income tax exemption, under 80G of the Income Tax Act. This for poor patients.
allows you to deduct 50% of the donation from your taxable
income, up to 10% of total income for the financial year. We A Special fund for the support of the Low Cost Effective Care
will send you a receipt with IT exemption certificate to enable unit which provides free medical treatment to the local poor,
you to make the claim. including outpatient and inpatient care.
Every day thousands of suffering people come to CMC for A general fund for poor patients who are not able to be
healing. Many of them cannot pay for the treatment that they helped by any of these other funds.
need. CMC tries its best to provide concessional or free care For details of these and other opportunities for giving to CMC
to the poor. But our resources are limited and the need is please contact the Public Relations Office, the
much more. Kind friends enable us to do far more than is Development Office, the ward or departmental sister or your
possible from our own funds. Some contribute to buy doctor. Please give the donation either to the Public
equipment, others give for the special needs in the unit under Relations Office or in the Development Office, and take a
which they were treated. Many people are keen to support receipt.
the care of very poor patients coming for treatment. YOU CAN DONATE MATERIALS IN KIND for adding to
patient comfort and convenience in the ward/ waiting halls etc.
The Person To Person Fund enables us to give small grants Items such as electric fans, folding chairs, and such other
to several patients, requiring inpatient care. The donor will utility items, will always be needed. Assistance and advice
be sent a report about the particular patient, chosen to benefit regarding this can be had from the Public Relations Office.
from the donation given.
DONATE BLOOD
The Emergency Fund gives larger grants to people in need CMC depends entirely on patient's relatives and
of expensive life-saving surgery or medical treatment urgently. volunteers for their blood requirements. When you meet
your doctor discuss the blood requirements for your
The Centenary Endowment Fund invests contributions and treatment or surgery. Your relatives can donate blood
uses the interest to provide up to Rs. 2,00,000/- to into the blood bank at any time, even if it is much before
patients needing expensive cardiac surgery or other similar your scheduled date of surgery, Blood Bank will credit
hi- tech procedures. it in your patient. However, if unexpected emergencies
For further information about CMC and to join the Friends of arise there might be rare instances where Blood Bank
CMC Vellore network, please see page 81. might not be able to provide blood despite your
donation. However, maximum effort will be made to see
that this does not happen. Most of the time, unless blood
Christmas Cheer Fund for gifts to children in the ward, bank is facing an acute shortage of a particular blood
orphans, destitutes, poor and marginalised of Vellore to be group, donations do not have to be group specific. Blood
given at Christmas time. bank welcomes volunteer donors at any time.
AIDS is not transmitted by casual contacts like shaking hands 85 Blood donation is not dangerous to your health 86
LOCATION AND WORKING HOURS 7. Casualty Pharmacy (No.650): (Adjacent to
PHARMACY DISPENSSING SECTIONS Accident & Emergency Department)
1. OPD Pharmacy No.G-13: (OP Block, Ground floor) For all Casualty patients
For all Out patients All days including Sundays & holidays - 24 Hours
Monday to Friday - 8.00 a.m. to 7.30 p.m. For PMR patients
Saturday - 8.00 a.m. to 5.30 p.m. Monday to Saturday - 9.00 a.m. to 5.30 p.m.
2. Express OP Pharmacy, No.G-53, OPD Block, Ground 8. ISSCC General Pharmacy (N0.470) : (ISSCC Building,
Floor. Ground floor)
For all Outpatients (for 1 or 2 items)
Monday to Friday - 8.30 a.m to 6.00 p.m For ISSCC Inpatients & Out patients, OG, Child
Saturday - 8.30 a.m to 4.00 p.m Health, RMU, Development Paed., Paediatric
Casualty, Labour Room, Psychiatric Out Patients.
3. SSHS Pharmacy No.151 (OPD Block, First Floor)
For CMC staff, students, staff dependants, retired All days including Sundays & holidays - 24 Hours
staff & dependants 9. ISSCC Pharmacy (N0.480) : (ISSCC Building, Ground
Monday to Friday - 8.00 a.m. to 6.00 p.m. floor)
Saturday - 8.00 a.m. to 4.00 p.m.
For Haematology, Radiotherapy, Medical Oncology,
4. Dermatology Pharmacy (No.221) OPD Block, 2nd Floor Palliative Care, Paediatric Oncology - Out patients
For Dermatology patients. and L Ward, R Ward and Q5 N ward inpatients.
Monday to Friday - 8.00 a.m. to 5.30 p.m.
Saturday - 8.00 a.m. to 4.00 p.m. Monday and Thursday -- 8.00 am to 8.30 pm
Tuesday and Friday -- 8.00 am to 6.30 pm
5. Level III OP Pharmacy, No.350 (OPD Block, 3rd Floor) Wednesday -- 8.00 am to 6.00 pm
For Nephrology, ENT, Surgery, Plastic Surgery and Saturday -- 8.00 am to 4.00 pm
Urology patients.
10. ISSCC Theatre Pharmacy : (ISSCC Building,2nd floor)
Monday, Tues, Thurs, Friday - 8.00 am to 6.30 pm
For ISSCC Operation Theatre and Labour room
Wednesday - 8.00 am to 5.30 pm
Patients.
Saturday - 8.00 am to 4.00 pm
Monday to Friday -- 7.00 am to 8.30 pm
6. Ortho Pharmacy, No.B 50, OPD Block, Basement Saturday -- 7.00 am to 10.30 am
For Ortho, HLRS, Spine, Paediatric Ortho and 11. Main Pharmacy (No.702): (Main building - 1st floor near
Geriatric patients N2 ward)
Monday to Friday - 8.00 a.m. to 5.30 p.m. All days including Sundays and Holidays - 24 Hours
Saturday - 8.00 a.m. to 2.00 p.m.
- All pink Prescriptions from all wards in the Main building.
AIDS is not transmitted by casual contacts like shaking hands 87 East or West, 'Immunization' is the best 88
- All (Private) Duplicate Prescriptions from all wards in 2. To begin the process of receiving the medicines, patient
the Main Building. should use computer or smartphone with internet and search
- For Nephrology Transplant & Dialysis patients. for the website titled ‘clin.cmcvellore.ac.in’
- Staff Book. 3. Once this website is displayed, enter into the Patient Portal
by using Patient Hospital Number as ID and year of birth as
12. S Pharmacy, No.850, Main Building, 2nd Floor, Opp. password.
to Isolation Ward
Monday to Friday - 9.00 am to 5.30 pm 4. On entry, the portal will show three icons namely Appoint-
Saturday - 9.00 am to 1.00 pm ment, Payments and eMEDS (Medicine Delivery System).
13. O Block Pharmacy, Main building, O Block, 5. If the patient would like CMC to send their medicines by
5th Floor post (or) courier, they should select the icon titled ‘eMeDS’
(Medicine Delivery System).
For private patients, Chief Minister's Scheme
patients, Hospital Free patients of the Main
6. After entering into the eMeDS page, patient need to select
Building
their pending prescriptions by clicking into the boxes along-
Monday to Friday - 9 am to 5.30 pm side and then press the Pay button.
Saturday - 9 am to 1.00 pm
14. ALPHA Clinic Pharmacy, Old M ward Building, Ground 7. They then need to select the delivery address which may
Floor. already be in the systems (based on chart information). If they
For all the Alpha Clinic Patients and Company Paid wish to send to a new address, they can add the new address
out- patients and choose that by pressing the Deliver to this Address.
Monday to Friday - 9 am to 5.15 pm 8. After accepting the Terms & Conditions, they need to press
Saturday - 9 am to 12.45 pm Proceed.
9. Then patient should select the Payment Mode (Credit Card/
CMC eMeDS
Debit Card, Net Banking). After selecting, they can choose
(CMC electronic Medicine Delivery System)
the payment options and proceed to pay.
CMC Vellore has initiated a valuable service to send
medicines to its patients by Post (or) Courier based on their 10. After the payment, patient will get the payment details as
doctor’s online prescription. This service is primarily meant for message.
patients on chronic medications, and those using the
teleconsultation facility in the hospital. 11. Then the Pharmacy will pack and send your medicines
through Speed Post (or) Courier and will provide tracking
The process involved to avail this facility: number to the registered mobile.
1. Online Prescriptions will be raised by the treating 12. If there are any clarifications, patient can contact the CMC
doctor through Teleconsultation (or) Physical Consultation (or) Call centre by emailing [email protected] or use
through Phone/Mail Consultation. whatsapp to 7708110882
A yearly check up could save your life 89 AIDS is not transmitted by casual contacts like shaking hands 90
SPOT THE SYMPTOMS Join the Friends Of CMC Vellore
DISEASE SYMPTOMS
Jaundice : nausea, vomiting, low grade
temperature loss of appetite
Tuberculosis (lung : prolonged cough usually with
expectoration, low grade evening rise
of temperature, loss of appetite,
marked loss of weight.
To know more about the activities of CMC and the latest
Typhoid : high fever, malaise, coated tongue
developments.
Measles : high temperature, watering eyes, sore
mouth, temperature subsides with To care for suffering patients in their time of need.
appearance of skin rash.
Mumps : fever, swelling on both sides in front of To share in CMC's work of healing, teaching and research
through prayers and financial support.
the ears, inability to open the mouth.
Diphtheria : high temperature, sore throat, white For further information please contact
patch in throat.
Heart Attack : sudden severe chest pain, profuse Development Office
sweating, difficulty in breathing. CMC Hospital
Vellore 632 004
occasionally, a mild discomfort in the
chest may be the only symptom of a Email: [email protected]
mild heart attack.
Diabetes : excessive hunger, excessive thirst, The following publications are available at the Development
excessive urination. Office:
1. A DVD showing one day at CMC, entitled Home of a
Hypertension
Healing God, produced by a professional team from
(High Blood : unexplained headache, dizziness Australia. It is an excellent introduction to CMC.
Pressure) vertigo
2. A comprehensive annual report summarizing the
Cancer : an ulcer that does not heal, irregular
important aspects of the work of CMC.
bleeding per vagina, painless or
painful swelling of any size; cough which 3. A brief biography of Dr. Ida Scudder, our Founder, by
does not clear up; hoarseness of voice; Sheila Smith.
difficulty in swallowing; alteration 4. Attractive notelet cards showing the CMC Chapel,
in bowel habits. with envelopes and post cards.
AIDS is not transmitted by casual contacts like shaking hands 92
Antibiotics are useless unless taken for the full course 91
Invitation to join Friends Of CMC Vellore
Name ……………………………………………….....
Occupation/Organisation ……………………………
………………………………………………………….
………………………………………………………….
PIN
Email …………………………………………………..
Signature
Pre Anaesthetic Clinic Mon to Fri Room 360 : Anaesthesia Registrar / Consultant
(8-4.30 pm) Just behind
Saturday Chaplaincy
(8-2.30pm)
Kindly Note: Patients attending Cardiology department can take a card for any consultant. They will
have a preliminary assessment by a doctor following which they will be seen by the Consultant on
93
the day he / she is available in the OPD along with available preliminary investigation reports.
Heart Valve and Monday, " : John Jose E., MD, DM (Card), Fellowship in
structural heart Thursday structural heart interventions (Germany)
disease clinic/ : Pradeep Kumar, MD, DM (Card)
TAVI/ TMVR : Registrar Cardiology
Tues / Fri Alpha Clinic : John Roshan Jacob, MD, DM (Card), CCDS
CEPS, Fellowship in Adult EP (Toronto
General Hospital Canada), Fellowship in
Paediatric EP (Sick Children Hospital Canada)
Mon, Wed O.P. Block 130 : Rabin Chacko, MDS, FDS RCPS
& Friday & Alpha Clinic
:
O.P Block 130 : Arun Paul S., MDS
: Saurabh Kumar, MDS, FOMS (On study leave)
95
Disease Clinic
DEPARTMENT DAY LOCATION CONSULTANT
STD Clinic Mon, Wed, Friday OPD Block : Referral Clinic
Afternoon 220
Tues & Sat (New & Repeat) " : Leni George, MD DVL
Thurs (Repeat) : Gauri Mahabal, MD DVL
Cosmetic Wed & Sat (New & Repeat) : Dincy Peter, MD DVL
Dermatology Tues, Thurs " : Gauri Mahabal, MD DVL
Vitiligo and
Pigmentary Clinic
ENT I (Head and Neck Mon & Wed OPD block 320 : Regi Thomas, DLO., DNB
& Skull Base)Tumour 3rd Floor : Rajan Sundaresan, DLO, MS
Clinic (HNCA) : John Mathew, DLO, MS
: Katti Blessi Sara, MS, DNB
102
DEPARTMENT DAY LOCATION CONSULTANT
ENT II Tuesday O.P.D.Block 320 : Ajoy Mathew Varghese, MS, DNB
(New) 3rd Floor : Mary John, MS DLO DNB, Ph D
Thursday : Naina Picardo, MS DLO, PDF(Ped.ENT)
(Repeat ) : Habie Thomas Samuel, MS,
PDF (Cochlear Implant)
Pediatric ENT Tues and " : Ajoy Mathew Varghese MS, DNB
Thursday : Mary John, MS, DLO., DNB., PhD
: Naina Picardo, MS, DLO, PDF (Ped.ENT)
Nose and Sinus Wednesday (New & Gen repeat) : Rupa Vedantam, M.S, D.L.O
Clinic Friday ( New & Repeat) : Regi Kurien, M.S, DOHNS (Eng)
Saturday ( General New) : Lalee Varghese, M.S, DNB, D.L.O
Services offered All nasal and sinus problem, CSF leak, Sinusitis, Deviated Nasal Septum (DNS),
Nasal polyp/ Sinus polyp, Allergic rhinitis, Cancer of nose and Sinuses, Anterior
Skull base lesions, Juvenile nasopharyngeal angiofibroma, Snoring and
104
ENT V Tuesday (Review) III Floor 320 : Rita Ruby Anbuselvi Albert, DLO, MS, DNB,
(General ENT Friday (New) FRCS (Glasg.)
including children : Suma Susan Mathews, MS, DLO
4-16 yrs) : Roshna Rose Paul, MS (On leave)
: Ranjeetha Racheal Inja, DLO,MS,
MRCS (ENT)
: Joby Elizabeth Ninan, MS, DLO
Monday & Main Building : Nihal Thomas, MD, MNAMS, DNB (Endo),
Thursday 2nd Floor, 810 FRACP (Endo) , FRCP(Edin,Glasgow,London),
Endocrine Office FACP, PhD (Copenhagen)
: Kalyani, MD, DM(Endo)
: Senthil Raja, MD, DM(Endo)
FRCP (Edin)
Pituitary Clinic Monday & 111 : Simon Rajaratnam, MD, MNAMS,DNB (Endo),
Thursday O.P Block FRACP(Endo), PhD(Endo), FRCP (Edin)
2 - 5 pm 1st Floor : H.S.Asha, DNB (General Medicine), DNB(Endo),
FRCP (Edin)
: Nitin Kapoor, MD, PDF(Endo), DM(Endo)
Monday Main Building : Felix Jebasingh K, MD,DM, DNB(Endo),
(2-5 pm) 2nd Floor, 810 PGDMLE(Med.Law)
Endocrine Office
Osteoporosis Mon & Thurs OPD Block : Thomas V.Paul, MD, DNB(Endo), PhD(Endo)
and Metabolic 2-5 pm 1st Floor, 111
Bone Clinic
PGDMLE(Med.Law)
DEPARTMENT DAY LOCATION CONSULTANT
Transplant Mon & Thurs OPD block : Simon Rajaratnam, MD, MNAMS,DNB(Endo),
Clinic 9 -12 pm 1st Floor, 111 FRACP(Endo), PhD(Endo), FRCP(Edin)
: Thomas V.Paul, MD, DNB(Endo), PhD(Endo)
: Kripa Elizabeth Cherian, MD, DM,
DNB(Endo)
Foot Procedures Mon, Wed & OPD Block 1st : Diabetes Educators
Thursday Floor , No.111
2.30 - 4.30 pm
Tues & Fri P.C.F 101 : Ebby George Simon, MD., DM(Gastro)
OPD block : Sudipta Dhar Chowdhury, MD., DM(Gastro)
1st floor : Rajeeb Jaleel, MD., DM(Gastro)
: Rajeev S.A, MD., DM(Gastro)
Pancreatico Biliary Tues & Fri OPD block 110 : General OPD
Clinic
Clinic
HD Foot Ulcer Monday Hand Therapy & : Binu P Thomas, D.Orth, M.S.Orth.,
Clinic (2 - 4 pm) Leprosy PDFHS (USA)
Physiotherapy : Samuel C.Raj Pallapati,D.Orth.,DNB(Orth),
Section. Basement PDFHS(USA)
of Emmaus-Suisse : Anil Mathew, D.Orth., M.S.Orth.
Block (Below PDFHS(CMC)
PMR-OPD) : Sreekanth R, D.Orth, M.S.Orth, PDFHS (CMC)
: Kiran Sasi P, D.Orth, M.S Orth,
115
DNB Orth,MNAMS
Infectious Diseases
IDRC Tuesday & O.P Block : Priscilla Rupali, MD, DTMH, FRCP
Friday (210) : George M.Varghese, MD, DNB, DTMH,
FRCP, FIDSA
: Rajiv Karthik K, MD, MPH, DM
: Divya Deodhar, MD
: Abi Manesh, MD, DM
General Neurology " OPD Building, : Atif Shaikh, M.D(Gen.Med), D.M (Neuro)
110 : Donna Mathew, M.D(Gen.Med),D.M (Neuro)
: Arun Mathai Mani, M.D(Gen.Med),D.M(Neuro)
: Aditya Vijayakrishnan Nair, M.D (Gen.Med),
D.M (Neuro)
: Asish Vijayaraghavan, M.D(Gen.Med),
D.M(Neuro)
: P.T.Alexander, M.D(Gen.Med), D.M(Neuro)
Movement Disorder Wednesday OPD buidling : Atif Shaikh, M.D (Gen.Med), D.M (Neuro)
Clinic Afternoon 1st floor 110 : Arun Mathai Mani, M.D(Gen. Med),D.M(Neuro)
Neuro Muscular Thursday PMR : Ajith Sivadasan, M.D (Gen.Med), D.M (Neuro)
Clinic Afternoon
Gynaecologic Mon & Thurs ISSCC building : Abraham Peedicayil, MD, FRCOG
Oncology Afternoon 1st Floor 510 : Rachel George MD, DGO, Fel. Gyn. Onc.
Satur (Morning) : Anitha Thomas, MD, DGO, DNB,
Fel.Gyn.Onc., M.Ch
: Ajit Sebastian, MD, DGO, Fel. Gyn. Onc.
: Vinotha Thomas, DGO, DNB, M.Ch
: Dhanya S.Thomas, MS, Fel. Gyn. Onc.
Obst. & Gynae.I (New) Mon & Thurs ISSCC building : Elsy Thomas, MD, DGO
General (Morning) 510 : Jessie Lionel, MD, DGO, Dip NB (FM)
Gynaecology Wednes(Full day) : Dibu Sam, MD, DGO
Saturday - once : Beena K, MD, DGO
in 3 weeks
Mon & Thurs Alpha Clinic : Smitha Elizabeth, MD, DGO
Obst.& Gynae.II Tues & Fri ISSCC Building : Aruna N. Kekre, MD.
(Morning) 515 : Lilly Varghese, MD
Saturday once in : Vaibhav Londhe, MD
3 weeks on : Emily Divya Ebenezer, MD
rotation
126
DEPARTMENT DAY LOCATION CONSULTANT
Perinatal Medicine Wednesday " : Obst. & Gynae and Neonatalogy &
Clinic (Afternoon) Genetics
Screening for DDH (Developmental Dysplasia of Hip) -- Tuesday and Friday (B 40 Room No.3)
Paediatric Orthopaedic clinic accepts all patients with orthopaedics problems who are under 15 years
of age. Direct Registration on Tuesday and Friday.
Orthopaedics III Wednesday O.P.Block : Alfred J.Daniel, D.Ortho, DNB, M.S. Ortho
Saturday (B20) : Thilak Jepegnanam, D.Ortho, M.S. Ortho
MMedSc(Otogo)
: Viju Daniel Varghese, D.Ortho, MS Ortho
: Thomas Mathai, D.Ortho, M.S.Ortho
: Abel Livingston, DNB, M.S.Ortho
: Sumant Samuel, M.S Ortho
131
Well Baby and Monday to ISSCC - 450 : Anna Simon, MD, DCH, FRCP(Edin)
Immunization Clinic Saturday Ground Floor : Rajeev Zachariah, DCH
Paediatric Mon & Thurs ISSCC : Anna Simon MD,DCH, FRCP (Edin)
Endocrinology (Afternoon) 1st Floor : Sarah Mathai,DCH, DNB, PhD (Paed Endo)
530 & 540 : Sophy Korula, MD, DCH, MRCPCH (UK)
Metabolism
Department Day Location Consultant
Paed. Gastrology & Monday & ISSCC Building : Arul Premanand Lionel.B, DCH, DNB (Paed)
Hepatology Wednesday 1st Floor
Paediatric CRF Clinic Wed & Sat " : Indira Agarwal, MD, FISN
(Morning)
Fri (Afternoon)
Room No.17,18,19
Peadiatric Urology Mon to Friday ISSCC : John Mathai, M.S, DNB (Gen.Sur), ,
520 M.Ch(Paed.Sur)
: Sundeep M.C. Kisku, M.S (Gen.Sur),
M.Ch (Paed.Sur), FEBPS, FRCS
: Ravi Kishore B.S.S., MS (Gen.Sur),
M.Ch (Paed.Sur)
: Harshjeet Singh Bal, M.S, M.Ch ( On leave)
: Jujju Jacob Kurian, M.S (Gen.Sur),
M.Ch (Paed.Sur), MRCS.
Physical Medicine & Tuesday & PMR : George Tharion, D.Ortho,DPMR, MD,
Rehabilitation Unit I Friday OPD DNB(PMR)
: Judy Ann John, MD, DNB (PMR)
: Bobeena Rachel Chandy, MD, DNB(PMR)
: Jane Elizabeth Sajan, MD (PMR)
Physical Medicine Monday & PMR : Raji Thomas, DPMR., MD, DNB (PMR)
& Rehabilitation Thursday OPD : Jacob George, MNAMS, MD, DNB (PMR)
Unit II : Henry Prakash, DPMR, MD, DNB (PMR)
: Prashanth Chalageri, DPMR, MD (PMR)
: Saraswathi Ramanathan, MD (PMR)
137
: Prince Thakkar
Department Day Location Consultant
Neuromuscular Clinic Thursday PMR OPD : Ajith Sivadasan
(Neurology & PMR) (Afternoon) (Room 9) : Prashanth Chalageri
Plastic Surgery II Tuesday & OP Block : Ashish Kumar Gupta, MS, M.Ch(Plastic)
Friday 3rd Floor : Shashank Lamba, MS, M.Ch (Plastic)
(Afternoon) 310 : Gohil Amish Jayantilal, MS, M.Ch (Plastic)
139
Consultation : Liaison Clinic : For emotional and behavioural disorders, psychosomatic disorders,
developmental disabilities and disorders, educational guidance, counselling.
Special Clinic :
Infant Mother Nurture " " : Satya Raj, MD, DPM, DNB, FRANZCP
Clinic : Swetha Madhuri, MD, DPM
142
DEPARTMENT DAY LOCATION CONSULTANT
Child & Adolescent Psychiatry : For emotional and behavioural disorders and
Neurodevelopmental disorders.
(Nambikkai Nilayam)
Head and Neck Monday & 330 : Rajiv C Michael, DLO, MS, DOHNS
Surgery I (HNS I) Wednesday (RCS-ENG)
146
: Suresh, MS
DEPARTMENT DAY LOCATION CONSULTANT
Head and Neck Mon (Morning) OPD Building : Rajinikanth.J, MS, DNB, MRCS (On leave)
Surgery II (HNS II) hurs (Afternoon) 3rd Floor 330 : Amit Jiwan Tirkey, MS
: Konduru Vidya , MS
: Jeyashanth Riju.J, MS
Clinic
DEPARTMENT DAY LOCATION CONSULTANT
Uro Oncology " " : Arun Jacob Philip George,MS, MCh (Urol)
Clinic
LUTS & Prostate Tues, Friday O.P.Block : Abhilash Cheriyan, MS, M.Ch
Clinic 250
Stone Clinic Tues & Friday " : Benedict Paul Samuel, MS, M.Ch
Uro-Oncology Clinic Tues & Friday " : Santosh Kumar, MS, M.Ch
: Nirmal T.J, MS, M.Ch
DOTS Clinic Mon to Fri O.P Block : D.J. Christopher, DTCD, DNB, FICS, FAPSR,
(Pulmonary Medicine) 8 - 4.30 pm G 41 FRCP(glasg) FCCP(USA)
Sat 8 - 12 noon
152
Department Email Addresses
Department Name Email Id Department Name Email Id
Accounts Department, No.105, Child Health Unit II, ISSCC
Main Building, 1st Floor [email protected] building, 5th Floor
Accounts [email protected] Paediatric Nephrology [email protected]
Accounts [email protected]
Alpha Clinic [email protected] Child Health Unit III, ISSCC
Artifical Limb Centre, PMR building, 5th Floor [email protected]
building, Basement, No.670 [email protected]
Clinical Gastroenterology and [email protected]
Biochemistry [email protected] Hepatology, Williams building [email protected]
Ground floor
Biostatistics Dept [email protected]
Clinical Immunology and
Rheumatology, No.900, Ground
CARE Section, No.106,
Floor, Prince Manor building [email protected]
Main block, 1st floor [email protected]
Clinical Biochemistry, Asha [email protected]
Cardiology Unit I, Main Building, 6th Floor
building, Ground Floor [email protected]
Cardiology Unit II " [email protected] Clinical Biochemistry Dept " [email protected]
Obstetrics & Gynaecology IV " [email protected] Psychiatry Unit II, " [email protected]
Obstetrics & Gynaecology V " [email protected] Psychiatry Unit III, " [email protected]