Emotional Intelligence: - by Ravikeerthi Rao

Emotional Intelligence
- By Ravikeerthi Rao
Emotional Intelligence (EI)
 We all have different personalities, different wants &

needs, and different ways of showing our emotions.
 If we hope to succeed in life we need to navigate

through this and all it takes tact and cleverness.
 This is where EI becomes important.

 Emotional Intelligence, or EI, is the ability to identify,

assess, and manage the emotions of one's self, and of
others.
 In other words, it is a distinct combination of emotional

and social skills and competencies that influence our
overall capability to cope effectively with demands and
pressures of work and life.
 EQ, or Emotional Quotient, is how one measures

 Emotional Intelligence, or EI, is the ability to identify,

assess, and manage the emotions of one's self, and of
others.
 EQ, or Emotional Quotient, is how one measures

You need to understand the emotions to :

 relate better to other people,
 form healthier relationships,
 achieve greater success at work, and
 lead a more fulfilling life.
 The ability to express and control our own emotions is

important. At the same time our ability to understand,
interpret, and respond to the emotions of others, is
equally important.
 You can identify /realise when your friend is feeling sad or

when a co-worker is angry , right?
 Psychologists refer to this ability as Emotional

Intelligence.
 Some researchers suggest that emotional intelligence

can be learned and strengthened, while other claim it
is an inborn characteristic.
 Emotional intelligence (EI) is important to

communicate effectively, empathize with others,
overcome challenges, and defuse conflict.
 Emotional intelligence impacts many different

aspects of your daily life, such as the way you behave
and the way you interact with others.
 Emotional intelligence has four components.
 Self awareness
 Self-management
 Social awareness
 Relationship management
Self awareness:
 Your understanding of your strengths and weaknesses, your
motivation factors, and how & why you respond to situations in
a particular way.
 Self-awareness lies at the heart of the EI model and, to a great

extent, influences our ability to develop the other
competencies.
 It enables us to sustain our behaviour over time, despite

setbacks.
 In short – Self awareness is understanding own moods &

emotions
Social awareness:
Under this context, EI is the ability to hear and understand

others' thoughts, feelings and concerns, even when partly
expressed or unspoken.
It's being aware of others needs.
It covers how we manage the emotions of others.

Self-management:
 It is how effectively we manage our own emotions,
and how well we control our responses to new or
challenging situations.
 Emotional self-control is the ability to keep

impulsive feelings and emotions under control.
i.e. Think before act!

Relationship management: (social skill) is our ability to

apply emotional understanding in our dealings with others.
This is where emotional intelligence becomes most visible to

the people we deal with (putting EI to work).
It includes the ability to develop relationships, build rapport

(trust).
It’s the culmination of the other 3 dimensions of EI.

 Why is emotional intelligence (EI) so important?

Why is emotional intelligence so important?
Your performance at work.

 Emotional intelligence can help you navigate the
social complexities of the workplace, lead and
motivate others, and excel in your career.
 In fact, many companies now view emotional

intelligence as being as important as technical ability
and require EQ testing before hiring.
Your physical health.

 If you’re unable to manage your stress levels, it can lead to
serious health problems.
 Uncontrolled stress can raise blood pressure, suppress the

immune system, increase the risk of heart attack and
stroke, contribute to infertility, and speed up the aging
process.
 The first step to improving emotional intelligence is to

learn how to relieve stress.
Your mental health.

 Uncontrolled stress can also impact your mental health,
making you vulnerable to anxiety and depression.
 If you are unable to understand and manage your

emotions, you’ll also be open to mood swings,
 An inability to form strong relationships can leave you

feeling lonely and isolated.
Your relationships.
 By understanding your emotions and how to control
them, you’re better able to express how you feel and
understand how others are feeling.
 This allows you to communicate more effectively and

forge stronger relationships, both at work and in your
personal life.
How to raise your emotional intelligence?
 All information to the brain comes through our senses,

and when this information is overwhelmingly stressful
or emotional, instinct will take over and our ability to
act will be limited to the flight, fight, or freeze
response.
 Therefore, to have access to the wide range of choices

and the ability to make good decisions, we need to be
able to bring our emotions into balance at will.
 To improve your emotional intelligence—and your

decision-making abilities—you need to understand
and manage your emotions.
 This is accomplished by developing key skills for

controlling and managing overwhelming stress.
Developing emotional intelligence through a few key

skills:
 Emotional Intelligence is built by reducing stress,

remaining focused, and staying connected to yourself
and others.
 You can do this by learning 5 key skills. The first two
skills are essential for controlling and managing
overwhelming stress and the last three skills greatly
improve communication.
 Each skill builds on the lessons learned in practicing

the earlier skills and include:
1. The ability to quickly reduce stress in the moment
in a variety of settings
2. The ability to recognize your emotions and keep
them from overwhelming you
3. The ability to connect emotionally with others by
using nonverbal communication
4. The ability to use humour and play to stay
connected in challenging situations
5. The ability to resolve conflicts positively and with
confidence
 In order to permanently change behaviour in ways

that stand up under pressure, you need to learn how
to overcome stress in the moment and stress in your
relationships by remaining emotionally aware.
 This means that you can’t simply read about

emotional intelligence in order to master it.
 You have to experience and practice the skills in your

everyday life.
 Humor, laughter, and play are natural antidotes to

life’s difficulties; they lighten your burdens and help
you keep things in perspective.
 A good hearty laugh reduces stress, elevates mood,

and brings your nervous system back into balance.
Traditional Intelligence versus Emotional
Intelligence
IQ, or intelligence quotient
EQ or emotional intelligence quotient

IQ & EQ
IQ
 It is the standard measures of intelligence (i.e. IQ
scores)
 Some argument is that it is too narrow and do not

encompass the full range of human intelligence,
human abilities and knowledge.
 Some critics began to realize that high intelligence no

guarantee for success in life.
IQ & EQ
 IQ is still recognized as an important element of

success, particularly when it comes to academic
achievement.
 People with high IQs typically to do well in school,

often earn more money, and tend to be healthier in
general.
IQ & EQ
 IQ, or intelligence quotient, is a number derived from

a standardized intelligence test.
 Today, scores on most IQ tests are calculated by

comparing the test taker's score to the scores of
other people in the same age group.
IQ & EQ
IQ & EQ
 EQ, or Emotional Quotient, on the other hand, is a

measure of a person's level of Emotional Intelligence
(EI).
Differences between EQ and IQ
 The concept of emotional intelligence (EI) has had a strong

impact in a number of areas, including the business world.
 It is important to monitor one's own and others' feelings

and emotions, to discriminate among them and to use this
information to guide one's thinking and actions.
 A high EQ is an important quality for business leaders

and managers to have.
 The Harvard Business Review has hailed emotional

intelligence as “a ground-breaking, paradigm-
shattering idea,” one of the most influential business
ideas of the decade.
 "Research carried out by the Carnegie Institute of

Technology shows that 85 percent of your financial
success is due to skills in “human engineering,” your
personality and ability to communicate, negotiate,
and lead.
 Shockingly, only 15 percent is due to technical

knowledge.
 That means :
"IQ alone is not enough; EQ also matters.
 In fact, psychologists generally agree that among the

ingredients for success, IQ counts for roughly 10% (at
best 25%); the rest depends on everything else—
including EQ.“
 i.e. people with average IQs outperform others with

considerably high IQs, almost 75 per cent of the time.
 Additionally, Nobel Prize winning Israeli-American

psychologist, Daniel Kahneman, found that :
 people would rather do business with a person

they like and trust rather than someone they don’t,
even if the likeable person is offering a lower
quality product or service at a higher price.“
Impact :
 Because of low EI people may suffer alienation or Sense
of estrangement , especially at work place, as they could
not relate to their fellow colleagues and co-workers.
 This alienation will be reflected in their lack of warmth

towards the organization leading to lower productivity,
directly affecting the performance of the organisation.
 Emotional intelligence helps you build stronger

relationships, succeed at work, and achieve your
career and personal goals, communicate clearly,
inspire and influence others, work well in a team, and
manage conflict.
 So, you know now what to do……right?
 OK, That’s fine, Good Luck.

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Emotional Intelligence

 We all have different personalities, different wants &

 If we hope to succeed in life we need to navigate

 This is where EI becomes important.

 Emotional Intelligence, or EI, is the ability to identify,

 In other words, it is a distinct combination of emotional

 EQ, or Emotional Quotient, is how one measures

 Emotional Intelligence, or EI, is the ability to identify,

 EQ, or Emotional Quotient, is how one measures

You need to understand the emotions to :

 The ability to express and control our own emotions is

 You can identify /realise when your friend is feeling sad or

 Psychologists refer to this ability as Emotional

 Some researchers suggest that emotional intelligence

 Emotional intelligence (EI) is important to

 Emotional intelligence impacts many different

 Emotional intelligence has four components.

 Self-awareness lies at the heart of the EI model and, to a great

 It enables us to sustain our behaviour over time, despite

 In short – Self awareness is understanding own moods &

Under this context, EI is the ability to hear and understand

It's being aware of others needs.

It covers how we manage the emotions of others.

 Emotional self-control is the ability to keep

i.e. Think before act!

Relationship management: (social skill) is our ability to

This is where emotional intelligence becomes most visible to

It includes the ability to develop relationships, build rapport

It’s the culmination of the other 3 dimensions of EI.

 Why is emotional intelligence (EI) so important?

Your performance at work.

 In fact, many companies now view emotional

Your physical health.

 Uncontrolled stress can raise blood pressure, suppress the

 The first step to improving emotional intelligence is to

Your mental health.

 If you are unable to understand and manage your

 An inability to form strong relationships can leave you

 This allows you to communicate more effectively and

 All information to the brain comes through our senses,

 Therefore, to have access to the wide range of choices

 To improve your emotional intelligence—and your

 This is accomplished by developing key skills for

Developing emotional intelligence through a few key

 Emotional Intelligence is built by reducing stress,

 Each skill builds on the lessons learned in practicing

 In order to permanently change behaviour in ways

 This means that you can’t simply read about

 You have to experience and practice the skills in your

 Humor, laughter, and play are natural antidotes to

 A good hearty laugh reduces stress, elevates mood,

IQ, or intelligence quotient

EQ or emotional intelligence quotient

 Some argument is that it is too narrow and do not

 Some critics began to realize that high intelligence no

 IQ is still recognized as an important element of

 People with high IQs typically to do well in school,

 IQ, or intelligence quotient, is a number derived from

 Today, scores on most IQ tests are calculated by