Chapter 3: Operations & Production Strategy Key Business Operations

Chapter 3: Operations & Production Strategy
Key Business Operations
Lumos Company sees the needs of people looking for a solution to the problem of
acquiring expensive laptop with a backlit keyboard. Lumos Company reached an idea to
constitute product by increasing the functionality of a silicone cover to address the issue
of not having a light support on their keyboard when typing. Lumos introduces the backlit
keyboard cover that comprises a built in LED light and USB cord that is suitable for MAC
and Windows laptop especially Acer (because Acer has the biggest market share of 26%
within the Philippines). Lumos company targets to help customers who wants to
economize their money. It is a great advantage for consumers as this product gives more
than its value. Lumos is a keyboard cover that does not only protect the keyboard from
dust and water through its feature of being a water resistant. As stated by Mogale
(2017), with the modern technology that we have today there is a lot of innovation that
made the lives of people easier and more convenient. As stated by Mogale (2017), with
the modern technology that we have today there is a lot of innovation that made the
lives of people easier and more convenient. Since the company’s product have a
feature of increasing its functionality that provides convenience through its LED feature
and helps consumers to continue their work without difficulty.
Product Concept
Lumos is a local brand in the Philippines that offers unique and innovative
electronic products such as the Lumos keyboard. According to (Klein, 2016) by far most
of the people hope to have their life to some degree less requesting and demanding yet
are worried about the expense and the proficiency of the product or service being
advertised. Businessmen, professionals and students choose to bring as minimal as they
could anyway viable such that what they brought is something extremely helpful
throughout the day. Lumos Company came up with the idea of increasing the
functionality of keyboard cover through adding LED light strip that will help the customers
in terms of typing.
Raw Materials:
 Silicone Keyboard Cover

 USB Cord
 LED light strip (5v)
 Silicone glue
 Soldering wire
Production Process
Receive Raw
Materials
Are the No
materials Return to supplier
good
Start production
Quality control
Is the No
product Replace defective product
good?
Yes
Schedule shipment delivery
Confirm shipment date
Customer
Quality Control Process
To ensure the quality of the product, Lumos Keyboard will use Detect
Failure Mode and Effect Analysis (DFMEA). According to Montgomery (2016),
DFMEA is a methodical gathering of exercises used to decide how to perceive
and assess potential frameworks, items or procedure failures.
Below are its representations:

Design Tree
Silicone Silicone Keyboard

keyboard cover Protector
LED emitters
Lumos Flexible circuit board
LED strips Adhesive backing
Wires
Ferrite Bead
USB cable Cable
Connectors
Function Trees (1)
Increase the
Illuminate the visibility of
Increase laptop’s keyboard keyboard letters
Functionality
Increase the
Provide resistance
assurance of
cover
avoiding damages
from dust and
liquid substances
FUNCTION FAILURES
Failure Effects (Customer Experiences)
LUMOS KEYBOARD DESIGN

 Increase Functionality
o LED strips will burn out overtime
 Provides Resistance Cover

o Damage the cover over time
LED STRIPS
 PROVIDE’ S LIGHT
o LED light defective
Failure Causes (Production/ Our End Can Improve)
Silicone Keyboard Cover

 Protects keyboard from dust/user/damage
o Surface hardness too low
 Connects LED strips to USB port
o Cords defective
 Protective case
o Protector doesn’t fit to the keyboard
Failure Modes
LED STRIPS
 Light supports
o Electric bulb not working
Silicone Keyboard Cover

 Hold parts together
o Too much flex
o Surface damage
System Potentia Potentia Severit Potential Current Occurrenc Current Detectio R
function l l effect y Causes Preventive e detection n P
Mode of of failure Activities Activities N
failure failure mode
mode
Increase LED Difficulty 8 Over Do not use 3 Customer 6 14
Functionalit strips to see used if it’s not feedback 4
y will burn key necessaril
out notes y
overtim
e
Provides Damage Surface 5 Material Proper use 5 Check 4 10

Resistance the damage weakene and during 0
Cover cover d through storage quality
over regular check in
time use productio
n
 RISK EVALUATION
Packaging
Figure 3 1 Lumo’s Packaging
The company decided to use a slim transparent cylinder case that fits
perfectly inside ones’ bag. Lumos logo is attached at the middle part of the cylinder.
This packaging aims to establish a minimal yet sophisticated impression of consumers
towards the brand.
Safety Measures
At Lumos, the company believes that the most important asset in the company is
its people who contribute their effort and time to for the success of the business. In this
way, Lumos dedicate all the important precautions to protect the employees, contractors
and other people involved with the company along the value chain, including suppliers,
customers and the public.
The obligations and duties of the managers in different department as well as the staff
with its corresponding job structure, administered in the Occupational Safety and Health
Standard as amended by Department of Labor and Employment, are of fundamental
significance. The following are the absolute most basic Safety Rules; each employee
should know them and stick to them. In any case that a new safety rules and regulations
arises, the managers will then inform their team right away.
PERSONAL PROTECTIVE EQUIPMENT FORSAFETY
Eyes and Face Protection

• O.S.H.C. Approved eye and face equipment must always be worn during
assembling of product.
Respiratory Protection
• Proper selections of respirator for a primary corrective measure in the control
of work-related illnesses by harmful dusts, fogs, fumes, gases, smokes shall be to
prevent atmospheric contamination.
Head Protection
• All employees shall completely cover their hair with a well fitted head cap
during production.
• Head cap materials should be durable to withstand regular disinfecting and
cleaning and must not be easily flammable.
Foot Protection
• O.S.H.C. approved footwear (Electrical Hazard Resistance Protection) shall

always be worn before entering production area.
Skin Protection
• A prescribe uniform for all production employee must be worn when dealing
and utilizing tools, materials and procedures which may cause injuries.
Clothing
• For employee’s protection, prescribed uniform must always be worn during

shift hours.
OTHER PROTECTIVE MEASURE
Non-Prescription Drugs or Alcohol

 Non-Prescription Drugs or Alcohol won’t be permitted at work. Anyone observed
to be in control of or affected by drugs or liquor won’t be permitted to work and is
at risk to be seriously discipline or fired from the company.

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Chapter 3: Operations & Production Strategy

Key Business Operations

 Silicone Keyboard Cover

Schedule shipment delivery

Confirm shipment date

Below are its representations:

Silicone Silicone Keyboard

Function Trees (1)

Failure Effects (Customer Experiences)

LUMOS KEYBOARD DESIGN

 Provides Resistance Cover

Failure Causes (Production/ Our End Can Improve)

Silicone Keyboard Cover

Silicone Keyboard Cover

Provides Damage Surface 5 Material Proper use 5 Check 4 10

Figure 3 1 Lumo’s Packaging

PERSONAL PROTECTIVE EQUIPMENT FORSAFETY

Eyes and Face Protection

• O.S.H.C. approved footwear (Electrical Hazard Resistance Protection) shall

• For employee’s protection, prescribed uniform must always be worn during

Non-Prescription Drugs or Alcohol

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